aws-sdk-connect 1.184.0 → 1.185.0
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- checksums.yaml +4 -4
- data/CHANGELOG.md +5 -0
- data/VERSION +1 -1
- data/lib/aws-sdk-connect/client.rb +308 -151
- data/lib/aws-sdk-connect/client_api.rb +79 -0
- data/lib/aws-sdk-connect/types.rb +340 -139
- data/lib/aws-sdk-connect.rb +1 -1
- data/sig/client.rbs +33 -2
- data/sig/types.rbs +47 -3
- metadata +2 -2
@@ -2504,6 +2504,31 @@ module Aws::Connect
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# "key2":"value2"} }.
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# @return [Hash<String,String>]
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#
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# @!attribute [rw] is_default
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# Amazon Connect includes a set of default flows that have already
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# been published. It uses them to power your contact center.
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# @return [Boolean]
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#
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# @!attribute [rw] flow_content_sha_256
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# Indicates the checksum value of the flow content.
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# @return [String]
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#
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# @!attribute [rw] version
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# The identifier of the flow version.
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# @return [Integer]
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#
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# @!attribute [rw] version_description
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# The description of the flow version.
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# @return [String]
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#
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# @!attribute [rw] last_modified_time
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# The time at which the contact flow was last modified.
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# @return [Time]
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#
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# @!attribute [rw] last_modified_region
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# The region in which the contact flow was last modified
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# @return [String]
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#
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# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactFlow AWS API Documentation
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#
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class ContactFlow < Struct.new(
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@@ -2515,7 +2540,13 @@ module Aws::Connect
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:status,
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:description,
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:content,
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-
:tags
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:tags,
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:is_default,
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:flow_content_sha_256,
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:version,
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:version_description,
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:last_modified_time,
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:last_modified_region)
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SENSITIVE = []
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include Aws::Structure
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end
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@@ -2777,6 +2808,30 @@ module Aws::Connect
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include Aws::Structure
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end
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# A summary of a contact flow version's metadata.
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#
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# @!attribute [rw] arn
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# The Amazon Resource Name (ARN) of the view version.
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# @return [String]
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#
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# @!attribute [rw] version_description
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# The description of the flow version.
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# @return [String]
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#
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# @!attribute [rw] version
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# The identifier of the flow version.
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# @return [Integer]
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#
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# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactFlowVersionSummary AWS API Documentation
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#
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class ContactFlowVersionSummary < Struct.new(
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:arn,
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:version_description,
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:version)
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SENSITIVE = []
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include Aws::Structure
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end
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# The contact with the specified ID is not active or does not exist.
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# Applies to Voice calls only, not to Chat or Task contacts.
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#
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@@ -3246,11 +3301,72 @@ module Aws::Connect
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# The Amazon Resource Name (ARN) of the flow.
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# @return [String]
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#
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# @!attribute [rw] flow_content_sha_256
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# Indicates the checksum value of the flow content.
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# @return [String]
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#
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# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateContactFlowResponse AWS API Documentation
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#
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class CreateContactFlowResponse < Struct.new(
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:contact_flow_id,
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-
:contact_flow_arn
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:contact_flow_arn,
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:flow_content_sha_256)
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SENSITIVE = []
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include Aws::Structure
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end
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# @!attribute [rw] instance_id
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# The identifier of the Amazon Connect instance.
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# @return [String]
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#
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# @!attribute [rw] description
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# The description of the flow version.
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# @return [String]
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#
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# @!attribute [rw] contact_flow_id
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# The identifier of the flow.
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# @return [String]
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#
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# @!attribute [rw] flow_content_sha_256
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# Indicates the checksum value of the flow content.
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# @return [String]
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#
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# @!attribute [rw] last_modified_time
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# The Amazon Web Services Region where this resource was last
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# modified.
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# @return [Time]
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#
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# @!attribute [rw] last_modified_region
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# The Amazon Web Services Region where this resource was last
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# modified.
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# @return [String]
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#
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# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateContactFlowVersionRequest AWS API Documentation
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#
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class CreateContactFlowVersionRequest < Struct.new(
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:instance_id,
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:description,
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:contact_flow_id,
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:flow_content_sha_256,
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:last_modified_time,
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:last_modified_region)
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SENSITIVE = []
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include Aws::Structure
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end
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# @!attribute [rw] contact_flow_arn
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# The Amazon Resource Name (ARN) of the flow.
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# @return [String]
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#
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# @!attribute [rw] version
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# The identifier of the flow version.
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# @return [Integer]
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#
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# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateContactFlowVersionResponse AWS API Documentation
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#
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class CreateContactFlowVersionResponse < Struct.new(
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:contact_flow_arn,
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:version)
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SENSITIVE = []
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include Aws::Structure
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end
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@@ -3641,7 +3757,6 @@ module Aws::Connect
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# * SourceContactId = "C2"
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#
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# * RehydrationType = "FROM\_SEGMENT"
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-
#
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# * **Expected behavior**
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#
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# * This starts a persistent chat session from the specified past
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@@ -3651,7 +3766,6 @@ module Aws::Connect
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# session.
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#
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# ^
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-
#
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# * **Use Case 2**: The customer wants to continue the past chat
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# session and see the transcript of the entire past engagement,
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# including the post chat survey. For this they will use the
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@@ -3662,7 +3776,6 @@ module Aws::Connect
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# * SourceContactId = "C1"
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#
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# * RehydrationType = "ENTIRE\_PAST\_SESSION"
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-
#
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# * **Expected behavior**
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#
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# * This starts a persistent chat session from the most recently
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@@ -9097,7 +9210,6 @@ module Aws::Connect
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#
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# * `TOTAL`: The difference between `StartTime` and `EndTime` must
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# be less than 35 days.
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-
#
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# * `TimeZone`: The timezone applied to requested metrics.
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# @return [Types::IntervalDetails]
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#
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@@ -9138,7 +9250,8 @@ module Aws::Connect
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# `AGENT_HIERARCHY_LEVEL_THREE` \| `AGENT_HIERARCHY_LEVEL_FOUR` \|
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# `AGENT_HIERARCHY_LEVEL_FIVE` \|
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# `ANSWERING_MACHINE_DETECTION_STATUS` \| `CAMPAIGN` \|
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# `
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# `CAMPAIGN_DELIVERY_EVENT_TYPE` \|`CASE_TEMPLATE_ARN` \|
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# `CASE_STATUS` \| `CHANNEL` \|
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# `contact/segmentAttributes/connect:Subtype` \| `DISCONNECT_REASON`
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# \| `FEATURE` \| `FLOW_TYPE` \| `FLOWS_NEXT_RESOURCE_ID` \|
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# `FLOWS_NEXT_RESOURCE_QUEUE_ID` \| `FLOWS_OUTCOME_TYPE` \|
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@@ -9174,7 +9287,6 @@ module Aws::Connect
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#
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# * FALSE includes all contacts that did not have Amazon Q in
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# Connect enabled as part of the flow
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#
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# This filter is available only for contact record-driven metrics.
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#
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# [Campaign][2] ARNs are valid `filterValues` for the `CAMPAIGN`
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@@ -9198,7 +9310,8 @@ module Aws::Connect
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# `AGENT_HIERARCHY_LEVEL_TWO` \| `AGENT_HIERARCHY_LEVEL_THREE` \|
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# `AGENT_HIERARCHY_LEVEL_FOUR` \| `AGENT_HIERARCHY_LEVEL_FIVE` \|
|
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# `ANSWERING_MACHINE_DETECTION_STATUS` \| `CAMPAIGN` \|
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-
# `
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# `CAMPAIGN_DELIVERY_EVENT_TYPE` \| `CASE_TEMPLATE_ARN` \|
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9314
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# `CASE_STATUS` \| `CHANNEL` \|
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# `contact/segmentAttributes/connect:Subtype` \| `DISCONNECT_REASON`
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# \| `FLOWS_RESOURCE_ID` \| `FLOWS_MODULE_RESOURCE_ID` \| `FLOW_TYPE`
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# \| `FLOWS_OUTCOME_TYPE` \| `INITIATION_METHOD` \|
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@@ -9414,12 +9527,12 @@ module Aws::Connect
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#
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# AVG\_DIALS\_PER\_MINUTE
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#
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9417
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-
# : This metric is available only for
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9418
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-
#
|
9530
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# : This metric is available only for outbound campaigns that use the
|
9531
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# agent assisted voice and automated voice delivery modes.
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#
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# Unit: Count
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#
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9422
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-
# Valid groupings and filters:
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# Valid groupings and filters: Agent, Campaign, Queue, Routing
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# Profile
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#
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# UI name: [Average dials per minute][21]
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@@ -9628,8 +9741,8 @@ module Aws::Connect
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#
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# AVG\_WAIT\_TIME\_AFTER\_CUSTOMER\_CONNECTION
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9630
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#
|
9631
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-
# : This metric is available only for
|
9632
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-
#
|
9744
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# : This metric is available only for outbound campaigns that use the
|
9745
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# agent assisted voice and automated voice delivery modes.
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9633
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#
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9634
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# Unit: Seconds
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9635
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#
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@@ -9639,12 +9752,12 @@ module Aws::Connect
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|
9639
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#
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9640
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# CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X
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9754
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#
|
9642
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-
# : This metric is available only for
|
9643
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-
#
|
9755
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+
# : This metric is available only for outbound campaigns using the
|
9756
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# agent assisted voice and automated voice delivery modes.
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#
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# Unit: Count
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#
|
9647
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-
# Valid groupings and filters:
|
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+
# Valid groupings and filters: Agent, Campaign
|
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#
|
9649
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# Threshold: For `ThresholdValue`, enter any whole number from 1 to
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9650
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# 604800 (inclusive), in seconds. For `Comparison`, you must enter
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@@ -9654,12 +9767,12 @@ module Aws::Connect
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#
|
9655
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# CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X\_RATE
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#
|
9657
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-
# : This metric is available only for
|
9658
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-
#
|
9770
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# : This metric is available only for outbound campaigns using the
|
9771
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# agent assisted voice and automated voice delivery modes.
|
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#
|
9660
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# Unit: Percent
|
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9774
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#
|
9662
|
-
# Valid groupings and filters:
|
9775
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+
# Valid groupings and filters: Agent, Campaign
|
9663
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#
|
9664
9777
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# Threshold: For `ThresholdValue`, enter any whole number from 1 to
|
9665
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# 604800 (inclusive), in seconds. For `Comparison`, you must enter
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@@ -9667,6 +9780,30 @@ module Aws::Connect
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#
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9668
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# UI name: [Campaign contacts abandoned after X rate][40]
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9669
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#
|
9783
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+
# CAMPAIGN\_INTERACTIONS
|
9784
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+
#
|
9785
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# : This metric is available only for outbound campaigns using the
|
9786
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# email delivery mode.
|
9787
|
+
#
|
9788
|
+
# Unit: Count
|
9789
|
+
#
|
9790
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+
# Valid metric filter key: CAMPAIGN\_INTERACTION\_EVENT\_TYPE
|
9791
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+
#
|
9792
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+
# Valid groupings and filters: Campaign
|
9793
|
+
#
|
9794
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+
# UI name: [Campaign interactions][41]
|
9795
|
+
#
|
9796
|
+
# CAMPAIGN\_SEND\_ATTEMPTS
|
9797
|
+
#
|
9798
|
+
# : This metric is available only for outbound campaigns.
|
9799
|
+
#
|
9800
|
+
# Unit: Count
|
9801
|
+
#
|
9802
|
+
# Valid groupings and filters: Campaign, Channel,
|
9803
|
+
# contact/segmentAttributes/connect:Subtype
|
9804
|
+
#
|
9805
|
+
# UI name: [Campaign send attempts][42]
|
9806
|
+
#
|
9670
9807
|
# CASES\_CREATED
|
9671
9808
|
#
|
9672
9809
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# : Unit: Count
|
@@ -9675,7 +9812,7 @@ module Aws::Connect
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|
9675
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#
|
9676
9813
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# Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
|
9677
9814
|
#
|
9678
|
-
# UI name: [Cases created][
|
9815
|
+
# UI name: [Cases created][43]
|
9679
9816
|
#
|
9680
9817
|
# CONTACTS\_CREATED
|
9681
9818
|
#
|
@@ -9686,7 +9823,7 @@ module Aws::Connect
|
|
9686
9823
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# Valid groupings and filters: Queue, Channel, Routing Profile,
|
9687
9824
|
# Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
|
9688
9825
|
#
|
9689
|
-
# UI name: [Contacts created][
|
9826
|
+
# UI name: [Contacts created][44]
|
9690
9827
|
#
|
9691
9828
|
# <note markdown="1"> Feature is a valid filter but not a valid grouping.
|
9692
9829
|
#
|
@@ -9703,7 +9840,7 @@ module Aws::Connect
|
|
9703
9840
|
# contact/segmentAttributes/connect:Subtype, RoutingStepExpression,
|
9704
9841
|
# Q in Connect
|
9705
9842
|
#
|
9706
|
-
# UI name: [API contacts handled][
|
9843
|
+
# UI name: [API contacts handled][45]
|
9707
9844
|
#
|
9708
9845
|
# <note markdown="1"> Feature is a valid filter but not a valid grouping.
|
9709
9846
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#
|
@@ -9718,7 +9855,7 @@ module Aws::Connect
|
|
9718
9855
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# Valid groupings and filters: Queue, Channel, Agent, Agent
|
9719
9856
|
# Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect
|
9720
9857
|
#
|
9721
|
-
# UI name: [Contacts handled (connected to agent timestamp)][
|
9858
|
+
# UI name: [Contacts handled (connected to agent timestamp)][46]
|
9722
9859
|
#
|
9723
9860
|
# CONTACTS\_HOLD\_ABANDONS
|
9724
9861
|
#
|
@@ -9728,7 +9865,7 @@ module Aws::Connect
|
|
9728
9865
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
9729
9866
|
# Q in Connect
|
9730
9867
|
#
|
9731
|
-
# UI name: [Contacts hold disconnect][
|
9868
|
+
# UI name: [Contacts hold disconnect][46]
|
9732
9869
|
#
|
9733
9870
|
# CONTACTS\_ON\_HOLD\_AGENT\_DISCONNECT
|
9734
9871
|
#
|
@@ -9737,7 +9874,7 @@ module Aws::Connect
|
|
9737
9874
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
9738
9875
|
# Agent, Agent Hierarchy, Q in Connect
|
9739
9876
|
#
|
9740
|
-
# UI name: [Contacts hold agent disconnect][
|
9877
|
+
# UI name: [Contacts hold agent disconnect][47]
|
9741
9878
|
#
|
9742
9879
|
# CONTACTS\_ON\_HOLD\_CUSTOMER\_DISCONNECT
|
9743
9880
|
#
|
@@ -9746,7 +9883,7 @@ module Aws::Connect
|
|
9746
9883
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
9747
9884
|
# Agent, Agent Hierarchy, Q in Connect
|
9748
9885
|
#
|
9749
|
-
# UI name: [Contacts hold customer disconnect][
|
9886
|
+
# UI name: [Contacts hold customer disconnect][48]
|
9750
9887
|
#
|
9751
9888
|
# CONTACTS\_PUT\_ON\_HOLD
|
9752
9889
|
#
|
@@ -9755,7 +9892,7 @@ module Aws::Connect
|
|
9755
9892
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
9756
9893
|
# Agent, Agent Hierarchy, Q in Connect
|
9757
9894
|
#
|
9758
|
-
# UI name: [Contacts put on hold][
|
9895
|
+
# UI name: [Contacts put on hold][48]
|
9759
9896
|
#
|
9760
9897
|
# CONTACTS\_TRANSFERRED\_OUT\_EXTERNAL
|
9761
9898
|
#
|
@@ -9764,7 +9901,7 @@ module Aws::Connect
|
|
9764
9901
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
9765
9902
|
# Agent, Agent Hierarchy, Q in Connect
|
9766
9903
|
#
|
9767
|
-
# UI name: [Contacts transferred out external][
|
9904
|
+
# UI name: [Contacts transferred out external][49]
|
9768
9905
|
#
|
9769
9906
|
# CONTACTS\_TRANSFERRED\_OUT\_INTERNAL
|
9770
9907
|
#
|
@@ -9773,7 +9910,7 @@ module Aws::Connect
|
|
9773
9910
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
9774
9911
|
# Agent, Agent Hierarchy, Q in Connect
|
9775
9912
|
#
|
9776
|
-
# UI name: [Contacts transferred out internal][
|
9913
|
+
# UI name: [Contacts transferred out internal][50]
|
9777
9914
|
#
|
9778
9915
|
# CONTACTS\_QUEUED
|
9779
9916
|
#
|
@@ -9783,7 +9920,7 @@ module Aws::Connect
|
|
9783
9920
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
9784
9921
|
# Q in Connect
|
9785
9922
|
#
|
9786
|
-
# UI name: [Contacts queued][
|
9923
|
+
# UI name: [Contacts queued][51]
|
9787
9924
|
#
|
9788
9925
|
# CONTACTS\_QUEUED\_BY\_ENQUEUE
|
9789
9926
|
#
|
@@ -9792,7 +9929,7 @@ module Aws::Connect
|
|
9792
9929
|
# Valid groupings and filters: Queue, Channel, Agent, Agent
|
9793
9930
|
# Hierarchy, contact/segmentAttributes/connect:Subtype
|
9794
9931
|
#
|
9795
|
-
# UI name: [Contacts queued (enqueue timestamp)][
|
9932
|
+
# UI name: [Contacts queued (enqueue timestamp)][52]
|
9796
9933
|
#
|
9797
9934
|
# CONTACTS\_REMOVED\_FROM\_QUEUE\_IN\_X
|
9798
9935
|
#
|
@@ -9805,7 +9942,7 @@ module Aws::Connect
|
|
9805
9942
|
# 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
|
9806
9943
|
# (for "Less than") or `LTE` (for "Less than equal").
|
9807
9944
|
#
|
9808
|
-
# UI name: [Contacts removed from queue in X seconds][
|
9945
|
+
# UI name: [Contacts removed from queue in X seconds][53]
|
9809
9946
|
#
|
9810
9947
|
# CONTACTS\_RESOLVED\_IN\_X
|
9811
9948
|
#
|
@@ -9818,7 +9955,7 @@ module Aws::Connect
|
|
9818
9955
|
# 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
|
9819
9956
|
# (for "Less than") or `LTE` (for "Less than equal").
|
9820
9957
|
#
|
9821
|
-
# UI name: [Contacts resolved in X][
|
9958
|
+
# UI name: [Contacts resolved in X][54]
|
9822
9959
|
#
|
9823
9960
|
# CONTACTS\_TRANSFERRED\_OUT
|
9824
9961
|
#
|
@@ -9828,7 +9965,7 @@ module Aws::Connect
|
|
9828
9965
|
# Agent, Agent Hierarchy, Feature,
|
9829
9966
|
# contact/segmentAttributes/connect:Subtype, Q in Connect
|
9830
9967
|
#
|
9831
|
-
# UI name: [Contacts transferred out][
|
9968
|
+
# UI name: [Contacts transferred out][55]
|
9832
9969
|
#
|
9833
9970
|
# <note markdown="1"> Feature is a valid filter but not a valid grouping.
|
9834
9971
|
#
|
@@ -9842,7 +9979,7 @@ module Aws::Connect
|
|
9842
9979
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
9843
9980
|
# Q in Connect
|
9844
9981
|
#
|
9845
|
-
# UI name: [Contacts transferred out by agent][
|
9982
|
+
# UI name: [Contacts transferred out by agent][56]
|
9846
9983
|
#
|
9847
9984
|
# CONTACTS\_TRANSFERRED\_OUT\_FROM\_QUEUE
|
9848
9985
|
#
|
@@ -9852,7 +9989,7 @@ module Aws::Connect
|
|
9852
9989
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
9853
9990
|
# Q in Connect
|
9854
9991
|
#
|
9855
|
-
# UI name: [Contacts transferred out queue][
|
9992
|
+
# UI name: [Contacts transferred out queue][56]
|
9856
9993
|
#
|
9857
9994
|
# CURRENT\_CASES
|
9858
9995
|
#
|
@@ -9862,43 +9999,57 @@ module Aws::Connect
|
|
9862
9999
|
#
|
9863
10000
|
# Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
|
9864
10001
|
#
|
9865
|
-
# UI name: [Current cases][
|
10002
|
+
# UI name: [Current cases][57]
|
9866
10003
|
#
|
9867
10004
|
# DELIVERY\_ATTEMPTS
|
9868
10005
|
#
|
9869
|
-
# : This metric is available only for
|
9870
|
-
# campaigns analytics.
|
10006
|
+
# : This metric is available only for outbound campaigns.
|
9871
10007
|
#
|
9872
10008
|
# Unit: Count
|
9873
10009
|
#
|
9874
10010
|
# Valid metric filter key: `ANSWERING_MACHINE_DETECTION_STATUS`,
|
9875
|
-
# `DISCONNECT_REASON`
|
10011
|
+
# `CAMPAIGN_DELIVERY_EVENT_TYPE`, `DISCONNECT_REASON`
|
10012
|
+
#
|
10013
|
+
# Valid groupings and filters: Agent, Answering Machine Detection
|
10014
|
+
# Status, Campaign, Campaign Delivery EventType, Channel,
|
10015
|
+
# contact/segmentAttributes/connect:Subtype, Disconnect Reason,
|
10016
|
+
# Queue, Routing Profile
|
9876
10017
|
#
|
9877
|
-
#
|
9878
|
-
# Profile, Answering Machine Detection Status, Disconnect Reason
|
10018
|
+
# UI name: [Delivery attempts][58]
|
9879
10019
|
#
|
9880
|
-
#
|
10020
|
+
# <note markdown="1"> Campaign Delivery EventType filter and grouping are only available
|
10021
|
+
# for SMS and Email campaign delivery modes. Agent, Queue, Routing
|
10022
|
+
# Profile, Answering Machine Detection Status and Disconnect Reason
|
10023
|
+
# are only available for agent assisted voice and automated voice
|
10024
|
+
# delivery modes.
|
10025
|
+
#
|
10026
|
+
# </note>
|
9881
10027
|
#
|
9882
10028
|
# DELIVERY\_ATTEMPT\_DISPOSITION\_RATE
|
9883
10029
|
#
|
9884
|
-
# : This metric is available only for
|
9885
|
-
#
|
9886
|
-
# enabled.
|
10030
|
+
# : This metric is available only for outbound campaigns. Dispositions
|
10031
|
+
# for the agent assisted voice and automated voice delivery modes
|
10032
|
+
# are only available with answering machine detection enabled.
|
9887
10033
|
#
|
9888
10034
|
# Unit: Percent
|
9889
10035
|
#
|
9890
10036
|
# Valid metric filter key: `ANSWERING_MACHINE_DETECTION_STATUS`,
|
9891
|
-
# `DISCONNECT_REASON`
|
10037
|
+
# `CAMPAIGN_DELIVERY_EVENT_TYPE`, `DISCONNECT_REASON`
|
9892
10038
|
#
|
9893
|
-
# Valid groupings and filters:
|
9894
|
-
#
|
10039
|
+
# Valid groupings and filters: Agent, Answering Machine Detection
|
10040
|
+
# Status, Campaign, Channel,
|
10041
|
+
# contact/segmentAttributes/connect:Subtype, Disconnect Reason,
|
10042
|
+
# Queue, Routing Profile
|
9895
10043
|
#
|
9896
|
-
#
|
9897
|
-
# filters but not valid groupings.
|
10044
|
+
# UI name: [Delivery attempt disposition rate][59]
|
9898
10045
|
#
|
9899
|
-
#
|
10046
|
+
# <note markdown="1"> Campaign Delivery Event Type filter and grouping are only
|
10047
|
+
# available for SMS and Email campaign delivery modes. Agent, Queue,
|
10048
|
+
# Routing Profile, Answering Machine Detection Status and Disconnect
|
10049
|
+
# Reason are only available for agent assisted voice and automated
|
10050
|
+
# voice delivery modes.
|
9900
10051
|
#
|
9901
|
-
#
|
10052
|
+
# </note>
|
9902
10053
|
#
|
9903
10054
|
# FLOWS\_OUTCOME
|
9904
10055
|
#
|
@@ -9910,7 +10061,7 @@ module Aws::Connect
|
|
9910
10061
|
# Flows outcome type, Flows resource ID, Initiation method, Resource
|
9911
10062
|
# published timestamp
|
9912
10063
|
#
|
9913
|
-
# UI name: [Flows outcome][
|
10064
|
+
# UI name: [Flows outcome][60]
|
9914
10065
|
#
|
9915
10066
|
# FLOWS\_STARTED
|
9916
10067
|
#
|
@@ -9921,19 +10072,19 @@ module Aws::Connect
|
|
9921
10072
|
# resource ID, Flows resource ID, Initiation method, Resource
|
9922
10073
|
# published timestamp
|
9923
10074
|
#
|
9924
|
-
# UI name: [Flows started][
|
10075
|
+
# UI name: [Flows started][61]
|
9925
10076
|
#
|
9926
10077
|
# HUMAN\_ANSWERED\_CALLS
|
9927
10078
|
#
|
9928
|
-
# : This metric is available only for
|
9929
|
-
#
|
9930
|
-
# enabled.
|
10079
|
+
# : This metric is available only for outbound campaigns. Dispositions
|
10080
|
+
# for the agent assisted voice and automated voice delivery modes
|
10081
|
+
# are only available with answering machine detection enabled.
|
9931
10082
|
#
|
9932
10083
|
# Unit: Count
|
9933
10084
|
#
|
9934
|
-
# Valid groupings and filters:
|
10085
|
+
# Valid groupings and filters: Agent, Campaign
|
9935
10086
|
#
|
9936
|
-
# UI name: [Human answered][
|
10087
|
+
# UI name: [Human answered][62]
|
9937
10088
|
#
|
9938
10089
|
# MAX\_FLOW\_TIME
|
9939
10090
|
#
|
@@ -9945,7 +10096,7 @@ module Aws::Connect
|
|
9945
10096
|
# Flows outcome type, Flows resource ID, Initiation method, Resource
|
9946
10097
|
# published timestamp
|
9947
10098
|
#
|
9948
|
-
# UI name: [Maximum flow time][
|
10099
|
+
# UI name: [Maximum flow time][63]
|
9949
10100
|
#
|
9950
10101
|
# MAX\_QUEUED\_TIME
|
9951
10102
|
#
|
@@ -9955,7 +10106,7 @@ module Aws::Connect
|
|
9955
10106
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
9956
10107
|
# Q in Connect
|
9957
10108
|
#
|
9958
|
-
# UI name: [Maximum queued time][
|
10109
|
+
# UI name: [Maximum queued time][64]
|
9959
10110
|
#
|
9960
10111
|
# MIN\_FLOW\_TIME
|
9961
10112
|
#
|
@@ -9967,7 +10118,7 @@ module Aws::Connect
|
|
9967
10118
|
# Flows outcome type, Flows resource ID, Initiation method, Resource
|
9968
10119
|
# published timestamp
|
9969
10120
|
#
|
9970
|
-
# UI name: [Minimum flow time][
|
10121
|
+
# UI name: [Minimum flow time][65]
|
9971
10122
|
#
|
9972
10123
|
# PERCENT\_CASES\_FIRST\_CONTACT\_RESOLVED
|
9973
10124
|
#
|
@@ -9977,7 +10128,7 @@ module Aws::Connect
|
|
9977
10128
|
#
|
9978
10129
|
# Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
|
9979
10130
|
#
|
9980
|
-
# UI name: [Cases resolved on first contact][
|
10131
|
+
# UI name: [Cases resolved on first contact][66]
|
9981
10132
|
#
|
9982
10133
|
# PERCENT\_CONTACTS\_STEP\_EXPIRED
|
9983
10134
|
#
|
@@ -10009,7 +10160,7 @@ module Aws::Connect
|
|
10009
10160
|
# Flows outcome type, Flows resource ID, Initiation method, Resource
|
10010
10161
|
# published timestamp
|
10011
10162
|
#
|
10012
|
-
# UI name: [Flows outcome percentage][
|
10163
|
+
# UI name: [Flows outcome percentage][67].
|
10013
10164
|
#
|
10014
10165
|
# <note markdown="1"> The `FLOWS_OUTCOME_TYPE` is not a valid grouping.
|
10015
10166
|
#
|
@@ -10026,7 +10177,7 @@ module Aws::Connect
|
|
10026
10177
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
10027
10178
|
# Q in Connect
|
10028
10179
|
#
|
10029
|
-
# UI name: [Non-talk time percent][
|
10180
|
+
# UI name: [Non-talk time percent][68]
|
10030
10181
|
#
|
10031
10182
|
# PERCENT\_TALK\_TIME
|
10032
10183
|
#
|
@@ -10039,7 +10190,7 @@ module Aws::Connect
|
|
10039
10190
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
10040
10191
|
# Q in Connect
|
10041
10192
|
#
|
10042
|
-
# UI name: [Talk time percent][
|
10193
|
+
# UI name: [Talk time percent][69]
|
10043
10194
|
#
|
10044
10195
|
# PERCENT\_TALK\_TIME\_AGENT
|
10045
10196
|
#
|
@@ -10052,7 +10203,7 @@ module Aws::Connect
|
|
10052
10203
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
10053
10204
|
# Q in Connect
|
10054
10205
|
#
|
10055
|
-
# UI name: [Agent talk time percent][
|
10206
|
+
# UI name: [Agent talk time percent][70]
|
10056
10207
|
#
|
10057
10208
|
# PERCENT\_TALK\_TIME\_CUSTOMER
|
10058
10209
|
#
|
@@ -10065,7 +10216,7 @@ module Aws::Connect
|
|
10065
10216
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
10066
10217
|
# Q in Connect
|
10067
10218
|
#
|
10068
|
-
# UI name: [Customer talk time percent][
|
10219
|
+
# UI name: [Customer talk time percent][71]
|
10069
10220
|
#
|
10070
10221
|
# REOPENED\_CASE\_ACTIONS
|
10071
10222
|
#
|
@@ -10075,7 +10226,7 @@ module Aws::Connect
|
|
10075
10226
|
#
|
10076
10227
|
# Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
|
10077
10228
|
#
|
10078
|
-
# UI name: [Cases reopened][
|
10229
|
+
# UI name: [Cases reopened][72]
|
10079
10230
|
#
|
10080
10231
|
# RESOLVED\_CASE\_ACTIONS
|
10081
10232
|
#
|
@@ -10085,7 +10236,7 @@ module Aws::Connect
|
|
10085
10236
|
#
|
10086
10237
|
# Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
|
10087
10238
|
#
|
10088
|
-
# UI name: [Cases resolved][
|
10239
|
+
# UI name: [Cases resolved][73]
|
10089
10240
|
#
|
10090
10241
|
# SERVICE\_LEVEL
|
10091
10242
|
#
|
@@ -10100,7 +10251,7 @@ module Aws::Connect
|
|
10100
10251
|
# 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
|
10101
10252
|
# (for "Less than") or `LTE` (for "Less than equal").
|
10102
10253
|
#
|
10103
|
-
# UI name: [Service level X][
|
10254
|
+
# UI name: [Service level X][74]
|
10104
10255
|
#
|
10105
10256
|
# STEP\_CONTACTS\_QUEUED
|
10106
10257
|
#
|
@@ -10118,7 +10269,7 @@ module Aws::Connect
|
|
10118
10269
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
10119
10270
|
# Agent, Agent Hierarchy, Q in Connect
|
10120
10271
|
#
|
10121
|
-
# UI name: [After contact work time][
|
10272
|
+
# UI name: [After contact work time][75]
|
10122
10273
|
#
|
10123
10274
|
# SUM\_CONNECTING\_TIME\_AGENT
|
10124
10275
|
#
|
@@ -10131,7 +10282,7 @@ module Aws::Connect
|
|
10131
10282
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
10132
10283
|
# Agent, Agent Hierarchy
|
10133
10284
|
#
|
10134
|
-
# UI name: [Agent API connecting time][
|
10285
|
+
# UI name: [Agent API connecting time][76]
|
10135
10286
|
#
|
10136
10287
|
# <note markdown="1"> The `Negate` key in metric-level filters is not applicable for
|
10137
10288
|
# this metric.
|
@@ -10153,7 +10304,7 @@ module Aws::Connect
|
|
10153
10304
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
10154
10305
|
# RoutingStepExpression, Q in Connect
|
10155
10306
|
#
|
10156
|
-
# UI name: [Contact abandoned][
|
10307
|
+
# UI name: [Contact abandoned][77]
|
10157
10308
|
#
|
10158
10309
|
# SUM\_CONTACTS\_ABANDONED\_IN\_X
|
10159
10310
|
#
|
@@ -10166,7 +10317,7 @@ module Aws::Connect
|
|
10166
10317
|
# 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
|
10167
10318
|
# (for "Less than") or `LTE` (for "Less than equal").
|
10168
10319
|
#
|
10169
|
-
# UI name: [Contacts abandoned in X seconds][
|
10320
|
+
# UI name: [Contacts abandoned in X seconds][78]
|
10170
10321
|
#
|
10171
10322
|
# SUM\_CONTACTS\_ANSWERED\_IN\_X
|
10172
10323
|
#
|
@@ -10179,7 +10330,7 @@ module Aws::Connect
|
|
10179
10330
|
# 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
|
10180
10331
|
# (for "Less than") or `LTE` (for "Less than equal").
|
10181
10332
|
#
|
10182
|
-
# UI name: [Contacts answered in X seconds][
|
10333
|
+
# UI name: [Contacts answered in X seconds][79]
|
10183
10334
|
#
|
10184
10335
|
# SUM\_CONTACT\_FLOW\_TIME
|
10185
10336
|
#
|
@@ -10188,7 +10339,7 @@ module Aws::Connect
|
|
10188
10339
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
10189
10340
|
# Agent, Agent Hierarchy, Q in Connect
|
10190
10341
|
#
|
10191
|
-
# UI name: [Contact flow time][
|
10342
|
+
# UI name: [Contact flow time][80]
|
10192
10343
|
#
|
10193
10344
|
# SUM\_CONTACT\_TIME\_AGENT
|
10194
10345
|
#
|
@@ -10197,7 +10348,7 @@ module Aws::Connect
|
|
10197
10348
|
# Valid groupings and filters: Routing Profile, Agent, Agent
|
10198
10349
|
# Hierarchy
|
10199
10350
|
#
|
10200
|
-
# UI name: [Agent on contact time][
|
10351
|
+
# UI name: [Agent on contact time][81]
|
10201
10352
|
#
|
10202
10353
|
# SUM\_CONTACTS\_DISCONNECTED
|
10203
10354
|
#
|
@@ -10209,7 +10360,7 @@ module Aws::Connect
|
|
10209
10360
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
10210
10361
|
# Q in Connect
|
10211
10362
|
#
|
10212
|
-
# UI name: [Contact disconnected][
|
10363
|
+
# UI name: [Contact disconnected][82]
|
10213
10364
|
#
|
10214
10365
|
# SUM\_ERROR\_STATUS\_TIME\_AGENT
|
10215
10366
|
#
|
@@ -10218,7 +10369,7 @@ module Aws::Connect
|
|
10218
10369
|
# Valid groupings and filters: Routing Profile, Agent, Agent
|
10219
10370
|
# Hierarchy
|
10220
10371
|
#
|
10221
|
-
# UI name: [Error status time][
|
10372
|
+
# UI name: [Error status time][83]
|
10222
10373
|
#
|
10223
10374
|
# SUM\_HANDLE\_TIME
|
10224
10375
|
#
|
@@ -10227,7 +10378,7 @@ module Aws::Connect
|
|
10227
10378
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
10228
10379
|
# Agent, Agent Hierarchy, Q in Connect
|
10229
10380
|
#
|
10230
|
-
# UI name: [Contact handle time][
|
10381
|
+
# UI name: [Contact handle time][84]
|
10231
10382
|
#
|
10232
10383
|
# SUM\_HOLD\_TIME
|
10233
10384
|
#
|
@@ -10236,7 +10387,7 @@ module Aws::Connect
|
|
10236
10387
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
10237
10388
|
# Agent, Agent Hierarchy, Q in Connect
|
10238
10389
|
#
|
10239
|
-
# UI name: [Customer hold time][
|
10390
|
+
# UI name: [Customer hold time][85]
|
10240
10391
|
#
|
10241
10392
|
# SUM\_IDLE\_TIME\_AGENT
|
10242
10393
|
#
|
@@ -10245,7 +10396,7 @@ module Aws::Connect
|
|
10245
10396
|
# Valid groupings and filters: Routing Profile, Agent, Agent
|
10246
10397
|
# Hierarchy
|
10247
10398
|
#
|
10248
|
-
# UI name: [Agent idle time][
|
10399
|
+
# UI name: [Agent idle time][86]
|
10249
10400
|
#
|
10250
10401
|
# SUM\_INTERACTION\_AND\_HOLD\_TIME
|
10251
10402
|
#
|
@@ -10254,7 +10405,7 @@ module Aws::Connect
|
|
10254
10405
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
10255
10406
|
# Agent, Agent Hierarchy, Q in Connect
|
10256
10407
|
#
|
10257
|
-
# UI name: [Agent interaction and hold time][
|
10408
|
+
# UI name: [Agent interaction and hold time][87]
|
10258
10409
|
#
|
10259
10410
|
# SUM\_INTERACTION\_TIME
|
10260
10411
|
#
|
@@ -10263,7 +10414,7 @@ module Aws::Connect
|
|
10263
10414
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
10264
10415
|
# Agent, Agent Hierarchy
|
10265
10416
|
#
|
10266
|
-
# UI name: [Agent interaction time][
|
10417
|
+
# UI name: [Agent interaction time][88]
|
10267
10418
|
#
|
10268
10419
|
# SUM\_NON\_PRODUCTIVE\_TIME\_AGENT
|
10269
10420
|
#
|
@@ -10272,7 +10423,7 @@ module Aws::Connect
|
|
10272
10423
|
# Valid groupings and filters: Routing Profile, Agent, Agent
|
10273
10424
|
# Hierarchy
|
10274
10425
|
#
|
10275
|
-
# UI name: [Non-Productive Time][
|
10426
|
+
# UI name: [Non-Productive Time][89]
|
10276
10427
|
#
|
10277
10428
|
# SUM\_ONLINE\_TIME\_AGENT
|
10278
10429
|
#
|
@@ -10281,7 +10432,7 @@ module Aws::Connect
|
|
10281
10432
|
# Valid groupings and filters: Routing Profile, Agent, Agent
|
10282
10433
|
# Hierarchy
|
10283
10434
|
#
|
10284
|
-
# UI name: [Online time][
|
10435
|
+
# UI name: [Online time][90]
|
10285
10436
|
#
|
10286
10437
|
# SUM\_RETRY\_CALLBACK\_ATTEMPTS
|
10287
10438
|
#
|
@@ -10290,7 +10441,7 @@ module Aws::Connect
|
|
10290
10441
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
10291
10442
|
# contact/segmentAttributes/connect:Subtype, Q in Connect
|
10292
10443
|
#
|
10293
|
-
# UI name: [Callback attempts][
|
10444
|
+
# UI name: [Callback attempts][91]
|
10294
10445
|
#
|
10295
10446
|
#
|
10296
10447
|
#
|
@@ -10334,55 +10485,57 @@ module Aws::Connect
|
|
10334
10485
|
# [38]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-wait-time-historical
|
10335
10486
|
# [39]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-historical
|
10336
10487
|
# [40]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-rate-historical
|
10337
|
-
# [41]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10338
|
-
# [42]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10339
|
-
# [43]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10340
|
-
# [44]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
10341
|
-
# [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
10342
|
-
# [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
10343
|
-
# [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
10344
|
-
# [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
10345
|
-
# [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
10346
|
-
# [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
10347
|
-
# [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
10348
|
-
# [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
10349
|
-
# [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
10350
|
-
# [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
10351
|
-
# [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10352
|
-
# [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10353
|
-
# [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10354
|
-
# [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10355
|
-
# [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10356
|
-
# [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10357
|
-
# [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10358
|
-
# [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10359
|
-
# [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10360
|
-
# [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10361
|
-
# [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10362
|
-
# [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10363
|
-
# [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10364
|
-
# [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10365
|
-
# [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10366
|
-
# [70]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10367
|
-
# [71]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10368
|
-
# [72]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10369
|
-
# [73]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10370
|
-
# [74]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10371
|
-
# [75]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10372
|
-
# [76]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10373
|
-
# [77]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
10374
|
-
# [78]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10375
|
-
# [79]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10376
|
-
# [80]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-
|
10377
|
-
# [81]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10378
|
-
# [82]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-
|
10379
|
-
# [83]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10380
|
-
# [84]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10381
|
-
# [85]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10382
|
-
# [86]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-
|
10383
|
-
# [87]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10384
|
-
# [88]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10385
|
-
# [89]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10488
|
+
# [41]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-interactions-historical
|
10489
|
+
# [42]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-send-attempts-historical
|
10490
|
+
# [43]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-created-historical
|
10491
|
+
# [44]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical
|
10492
|
+
# [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical
|
10493
|
+
# [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical
|
10494
|
+
# [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical
|
10495
|
+
# [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical
|
10496
|
+
# [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical
|
10497
|
+
# [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical
|
10498
|
+
# [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical
|
10499
|
+
# [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical
|
10500
|
+
# [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-removed-historical
|
10501
|
+
# [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical
|
10502
|
+
# [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical
|
10503
|
+
# [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical
|
10504
|
+
# [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical
|
10505
|
+
# [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempts-historical
|
10506
|
+
# [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempt-disposition-rate-historical
|
10507
|
+
# [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical
|
10508
|
+
# [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical
|
10509
|
+
# [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#human-answered-historical
|
10510
|
+
# [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-flow-time-historical
|
10511
|
+
# [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical
|
10512
|
+
# [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#minimum-flow-time-historical
|
10513
|
+
# [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical
|
10514
|
+
# [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-percentage-historical
|
10515
|
+
# [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical
|
10516
|
+
# [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical
|
10517
|
+
# [70]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical
|
10518
|
+
# [71]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical
|
10519
|
+
# [72]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical
|
10520
|
+
# [73]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historical
|
10521
|
+
# [74]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical
|
10522
|
+
# [75]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical
|
10523
|
+
# [76]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time
|
10524
|
+
# [77]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical
|
10525
|
+
# [78]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical
|
10526
|
+
# [79]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical
|
10527
|
+
# [80]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical
|
10528
|
+
# [81]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical
|
10529
|
+
# [82]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical
|
10530
|
+
# [83]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical
|
10531
|
+
# [84]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical
|
10532
|
+
# [85]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical
|
10533
|
+
# [86]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica
|
10534
|
+
# [87]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical
|
10535
|
+
# [88]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical
|
10536
|
+
# [89]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical
|
10537
|
+
# [90]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical
|
10538
|
+
# [91]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical
|
10386
10539
|
# @return [Array<Types::MetricV2>]
|
10387
10540
|
#
|
10388
10541
|
# @!attribute [rw] next_token
|
@@ -12233,6 +12386,54 @@ module Aws::Connect
|
|
12233
12386
|
include Aws::Structure
|
12234
12387
|
end
|
12235
12388
|
|
12389
|
+
# @!attribute [rw] instance_id
|
12390
|
+
# The identifier of the Amazon Connect instance.
|
12391
|
+
# @return [String]
|
12392
|
+
#
|
12393
|
+
# @!attribute [rw] contact_flow_id
|
12394
|
+
# The identifier of the flow.
|
12395
|
+
# @return [String]
|
12396
|
+
#
|
12397
|
+
# @!attribute [rw] next_token
|
12398
|
+
# The token for the next set of results. Use the value returned in the
|
12399
|
+
# previous response in the next request to retrieve the next set of
|
12400
|
+
# results.
|
12401
|
+
# @return [String]
|
12402
|
+
#
|
12403
|
+
# @!attribute [rw] max_results
|
12404
|
+
# The maximum number of results to return per page. The default
|
12405
|
+
# MaxResult size is 100.
|
12406
|
+
# @return [Integer]
|
12407
|
+
#
|
12408
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListContactFlowVersionsRequest AWS API Documentation
|
12409
|
+
#
|
12410
|
+
class ListContactFlowVersionsRequest < Struct.new(
|
12411
|
+
:instance_id,
|
12412
|
+
:contact_flow_id,
|
12413
|
+
:next_token,
|
12414
|
+
:max_results)
|
12415
|
+
SENSITIVE = []
|
12416
|
+
include Aws::Structure
|
12417
|
+
end
|
12418
|
+
|
12419
|
+
# @!attribute [rw] contact_flow_version_summary_list
|
12420
|
+
# A list of flow version summaries.
|
12421
|
+
# @return [Array<Types::ContactFlowVersionSummary>]
|
12422
|
+
#
|
12423
|
+
# @!attribute [rw] next_token
|
12424
|
+
# If there are additional results, this is the token for the next set
|
12425
|
+
# of results.
|
12426
|
+
# @return [String]
|
12427
|
+
#
|
12428
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListContactFlowVersionsResponse AWS API Documentation
|
12429
|
+
#
|
12430
|
+
class ListContactFlowVersionsResponse < Struct.new(
|
12431
|
+
:contact_flow_version_summary_list,
|
12432
|
+
:next_token)
|
12433
|
+
SENSITIVE = []
|
12434
|
+
include Aws::Structure
|
12435
|
+
end
|
12436
|
+
|
12236
12437
|
# @!attribute [rw] instance_id
|
12237
12438
|
# The identifier of the Amazon Connect instance. You can [find the
|
12238
12439
|
# instance ID][1] in the Amazon Resource Name (ARN) of the instance.
|