aws-sdk-connect 1.184.0 → 1.185.0

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@@ -2504,6 +2504,31 @@ module Aws::Connect
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2504
  # "key2":"value2"} }.
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  # @return [Hash<String,String>]
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2506
  #
2507
+ # @!attribute [rw] is_default
2508
+ # Amazon Connect includes a set of default flows that have already
2509
+ # been published. It uses them to power your contact center.
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+ # @return [Boolean]
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+ #
2512
+ # @!attribute [rw] flow_content_sha_256
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+ # Indicates the checksum value of the flow content.
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+ # @return [String]
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+ #
2516
+ # @!attribute [rw] version
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+ # The identifier of the flow version.
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+ # @return [Integer]
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+ #
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+ # @!attribute [rw] version_description
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+ # The description of the flow version.
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+ # @return [String]
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+ #
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+ # @!attribute [rw] last_modified_time
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+ # The time at which the contact flow was last modified.
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+ # @return [Time]
2527
+ #
2528
+ # @!attribute [rw] last_modified_region
2529
+ # The region in which the contact flow was last modified
2530
+ # @return [String]
2531
+ #
2507
2532
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactFlow AWS API Documentation
2508
2533
  #
2509
2534
  class ContactFlow < Struct.new(
@@ -2515,7 +2540,13 @@ module Aws::Connect
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  :status,
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2541
  :description,
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2542
  :content,
2518
- :tags)
2543
+ :tags,
2544
+ :is_default,
2545
+ :flow_content_sha_256,
2546
+ :version,
2547
+ :version_description,
2548
+ :last_modified_time,
2549
+ :last_modified_region)
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2550
  SENSITIVE = []
2520
2551
  include Aws::Structure
2521
2552
  end
@@ -2777,6 +2808,30 @@ module Aws::Connect
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2808
  include Aws::Structure
2778
2809
  end
2779
2810
 
2811
+ # A summary of a contact flow version's metadata.
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+ #
2813
+ # @!attribute [rw] arn
2814
+ # The Amazon Resource Name (ARN) of the view version.
2815
+ # @return [String]
2816
+ #
2817
+ # @!attribute [rw] version_description
2818
+ # The description of the flow version.
2819
+ # @return [String]
2820
+ #
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+ # @!attribute [rw] version
2822
+ # The identifier of the flow version.
2823
+ # @return [Integer]
2824
+ #
2825
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactFlowVersionSummary AWS API Documentation
2826
+ #
2827
+ class ContactFlowVersionSummary < Struct.new(
2828
+ :arn,
2829
+ :version_description,
2830
+ :version)
2831
+ SENSITIVE = []
2832
+ include Aws::Structure
2833
+ end
2834
+
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2835
  # The contact with the specified ID is not active or does not exist.
2781
2836
  # Applies to Voice calls only, not to Chat or Task contacts.
2782
2837
  #
@@ -3246,11 +3301,72 @@ module Aws::Connect
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  # The Amazon Resource Name (ARN) of the flow.
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3302
  # @return [String]
3248
3303
  #
3304
+ # @!attribute [rw] flow_content_sha_256
3305
+ # Indicates the checksum value of the flow content.
3306
+ # @return [String]
3307
+ #
3249
3308
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateContactFlowResponse AWS API Documentation
3250
3309
  #
3251
3310
  class CreateContactFlowResponse < Struct.new(
3252
3311
  :contact_flow_id,
3253
- :contact_flow_arn)
3312
+ :contact_flow_arn,
3313
+ :flow_content_sha_256)
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+ SENSITIVE = []
3315
+ include Aws::Structure
3316
+ end
3317
+
3318
+ # @!attribute [rw] instance_id
3319
+ # The identifier of the Amazon Connect instance.
3320
+ # @return [String]
3321
+ #
3322
+ # @!attribute [rw] description
3323
+ # The description of the flow version.
3324
+ # @return [String]
3325
+ #
3326
+ # @!attribute [rw] contact_flow_id
3327
+ # The identifier of the flow.
3328
+ # @return [String]
3329
+ #
3330
+ # @!attribute [rw] flow_content_sha_256
3331
+ # Indicates the checksum value of the flow content.
3332
+ # @return [String]
3333
+ #
3334
+ # @!attribute [rw] last_modified_time
3335
+ # The Amazon Web Services Region where this resource was last
3336
+ # modified.
3337
+ # @return [Time]
3338
+ #
3339
+ # @!attribute [rw] last_modified_region
3340
+ # The Amazon Web Services Region where this resource was last
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+ # modified.
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+ # @return [String]
3343
+ #
3344
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateContactFlowVersionRequest AWS API Documentation
3345
+ #
3346
+ class CreateContactFlowVersionRequest < Struct.new(
3347
+ :instance_id,
3348
+ :description,
3349
+ :contact_flow_id,
3350
+ :flow_content_sha_256,
3351
+ :last_modified_time,
3352
+ :last_modified_region)
3353
+ SENSITIVE = []
3354
+ include Aws::Structure
3355
+ end
3356
+
3357
+ # @!attribute [rw] contact_flow_arn
3358
+ # The Amazon Resource Name (ARN) of the flow.
3359
+ # @return [String]
3360
+ #
3361
+ # @!attribute [rw] version
3362
+ # The identifier of the flow version.
3363
+ # @return [Integer]
3364
+ #
3365
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateContactFlowVersionResponse AWS API Documentation
3366
+ #
3367
+ class CreateContactFlowVersionResponse < Struct.new(
3368
+ :contact_flow_arn,
3369
+ :version)
3254
3370
  SENSITIVE = []
3255
3371
  include Aws::Structure
3256
3372
  end
@@ -3641,7 +3757,6 @@ module Aws::Connect
3641
3757
  # * SourceContactId = "C2"
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3758
  #
3643
3759
  # * RehydrationType = "FROM\_SEGMENT"
3644
- #
3645
3760
  # * **Expected behavior**
3646
3761
  #
3647
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  # * This starts a persistent chat session from the specified past
@@ -3651,7 +3766,6 @@ module Aws::Connect
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  # session.
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  #
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  # ^
3654
- #
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  # * **Use Case 2**: The customer wants to continue the past chat
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  # session and see the transcript of the entire past engagement,
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  # including the post chat survey. For this they will use the
@@ -3662,7 +3776,6 @@ module Aws::Connect
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  # * SourceContactId = "C1"
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  #
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  # * RehydrationType = "ENTIRE\_PAST\_SESSION"
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- #
3666
3779
  # * **Expected behavior**
3667
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  #
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3781
  # * This starts a persistent chat session from the most recently
@@ -9097,7 +9210,6 @@ module Aws::Connect
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  #
9098
9211
  # * `TOTAL`: The difference between `StartTime` and `EndTime` must
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9212
  # be less than 35 days.
9100
- #
9101
9213
  # * `TimeZone`: The timezone applied to requested metrics.
9102
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  # @return [Types::IntervalDetails]
9103
9215
  #
@@ -9138,7 +9250,8 @@ module Aws::Connect
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  # `AGENT_HIERARCHY_LEVEL_THREE` \| `AGENT_HIERARCHY_LEVEL_FOUR` \|
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9251
  # `AGENT_HIERARCHY_LEVEL_FIVE` \|
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9252
  # `ANSWERING_MACHINE_DETECTION_STATUS` \| `CAMPAIGN` \|
9141
- # `CASE_TEMPLATE_ARN` \| `CASE_STATUS` \| `CHANNEL` \|
9253
+ # `CAMPAIGN_DELIVERY_EVENT_TYPE` \|`CASE_TEMPLATE_ARN` \|
9254
+ # `CASE_STATUS` \| `CHANNEL` \|
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9255
  # `contact/segmentAttributes/connect:Subtype` \| `DISCONNECT_REASON`
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9256
  # \| `FEATURE` \| `FLOW_TYPE` \| `FLOWS_NEXT_RESOURCE_ID` \|
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  # `FLOWS_NEXT_RESOURCE_QUEUE_ID` \| `FLOWS_OUTCOME_TYPE` \|
@@ -9174,7 +9287,6 @@ module Aws::Connect
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  #
9175
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  # * FALSE includes all contacts that did not have Amazon Q in
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9289
  # Connect enabled as part of the flow
9177
- #
9178
9290
  # This filter is available only for contact record-driven metrics.
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  #
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9292
  # [Campaign][2] ARNs are valid `filterValues` for the `CAMPAIGN`
@@ -9198,7 +9310,8 @@ module Aws::Connect
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  # `AGENT_HIERARCHY_LEVEL_TWO` \| `AGENT_HIERARCHY_LEVEL_THREE` \|
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9311
  # `AGENT_HIERARCHY_LEVEL_FOUR` \| `AGENT_HIERARCHY_LEVEL_FIVE` \|
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9312
  # `ANSWERING_MACHINE_DETECTION_STATUS` \| `CAMPAIGN` \|
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- # `CASE_TEMPLATE_ARN` \| `CASE_STATUS` \| `CHANNEL` \|
9313
+ # `CAMPAIGN_DELIVERY_EVENT_TYPE` \| `CASE_TEMPLATE_ARN` \|
9314
+ # `CASE_STATUS` \| `CHANNEL` \|
9202
9315
  # `contact/segmentAttributes/connect:Subtype` \| `DISCONNECT_REASON`
9203
9316
  # \| `FLOWS_RESOURCE_ID` \| `FLOWS_MODULE_RESOURCE_ID` \| `FLOW_TYPE`
9204
9317
  # \| `FLOWS_OUTCOME_TYPE` \| `INITIATION_METHOD` \|
@@ -9414,12 +9527,12 @@ module Aws::Connect
9414
9527
  #
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9528
  # AVG\_DIALS\_PER\_MINUTE
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  #
9417
- # : This metric is available only for contacts analyzed by outbound
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- # campaigns analytics.
9530
+ # : This metric is available only for outbound campaigns that use the
9531
+ # agent assisted voice and automated voice delivery modes.
9419
9532
  #
9420
9533
  # Unit: Count
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9534
  #
9422
- # Valid groupings and filters: Campaign, Agent, Queue, Routing
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+ # Valid groupings and filters: Agent, Campaign, Queue, Routing
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9536
  # Profile
9424
9537
  #
9425
9538
  # UI name: [Average dials per minute][21]
@@ -9628,8 +9741,8 @@ module Aws::Connect
9628
9741
  #
9629
9742
  # AVG\_WAIT\_TIME\_AFTER\_CUSTOMER\_CONNECTION
9630
9743
  #
9631
- # : This metric is available only for contacts analyzed by outbound
9632
- # campaigns analytics.
9744
+ # : This metric is available only for outbound campaigns that use the
9745
+ # agent assisted voice and automated voice delivery modes.
9633
9746
  #
9634
9747
  # Unit: Seconds
9635
9748
  #
@@ -9639,12 +9752,12 @@ module Aws::Connect
9639
9752
  #
9640
9753
  # CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X
9641
9754
  #
9642
- # : This metric is available only for contacts analyzed by outbound
9643
- # campaigns analytics.
9755
+ # : This metric is available only for outbound campaigns using the
9756
+ # agent assisted voice and automated voice delivery modes.
9644
9757
  #
9645
9758
  # Unit: Count
9646
9759
  #
9647
- # Valid groupings and filters: Campaign, Agent
9760
+ # Valid groupings and filters: Agent, Campaign
9648
9761
  #
9649
9762
  # Threshold: For `ThresholdValue`, enter any whole number from 1 to
9650
9763
  # 604800 (inclusive), in seconds. For `Comparison`, you must enter
@@ -9654,12 +9767,12 @@ module Aws::Connect
9654
9767
  #
9655
9768
  # CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X\_RATE
9656
9769
  #
9657
- # : This metric is available only for contacts analyzed by outbound
9658
- # campaigns analytics.
9770
+ # : This metric is available only for outbound campaigns using the
9771
+ # agent assisted voice and automated voice delivery modes.
9659
9772
  #
9660
9773
  # Unit: Percent
9661
9774
  #
9662
- # Valid groupings and filters: Campaign, Agent
9775
+ # Valid groupings and filters: Agent, Campaign
9663
9776
  #
9664
9777
  # Threshold: For `ThresholdValue`, enter any whole number from 1 to
9665
9778
  # 604800 (inclusive), in seconds. For `Comparison`, you must enter
@@ -9667,6 +9780,30 @@ module Aws::Connect
9667
9780
  #
9668
9781
  # UI name: [Campaign contacts abandoned after X rate][40]
9669
9782
  #
9783
+ # CAMPAIGN\_INTERACTIONS
9784
+ #
9785
+ # : This metric is available only for outbound campaigns using the
9786
+ # email delivery mode.
9787
+ #
9788
+ # Unit: Count
9789
+ #
9790
+ # Valid metric filter key: CAMPAIGN\_INTERACTION\_EVENT\_TYPE
9791
+ #
9792
+ # Valid groupings and filters: Campaign
9793
+ #
9794
+ # UI name: [Campaign interactions][41]
9795
+ #
9796
+ # CAMPAIGN\_SEND\_ATTEMPTS
9797
+ #
9798
+ # : This metric is available only for outbound campaigns.
9799
+ #
9800
+ # Unit: Count
9801
+ #
9802
+ # Valid groupings and filters: Campaign, Channel,
9803
+ # contact/segmentAttributes/connect:Subtype
9804
+ #
9805
+ # UI name: [Campaign send attempts][42]
9806
+ #
9670
9807
  # CASES\_CREATED
9671
9808
  #
9672
9809
  # : Unit: Count
@@ -9675,7 +9812,7 @@ module Aws::Connect
9675
9812
  #
9676
9813
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
9677
9814
  #
9678
- # UI name: [Cases created][41]
9815
+ # UI name: [Cases created][43]
9679
9816
  #
9680
9817
  # CONTACTS\_CREATED
9681
9818
  #
@@ -9686,7 +9823,7 @@ module Aws::Connect
9686
9823
  # Valid groupings and filters: Queue, Channel, Routing Profile,
9687
9824
  # Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
9688
9825
  #
9689
- # UI name: [Contacts created][42]
9826
+ # UI name: [Contacts created][44]
9690
9827
  #
9691
9828
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
9692
9829
  #
@@ -9703,7 +9840,7 @@ module Aws::Connect
9703
9840
  # contact/segmentAttributes/connect:Subtype, RoutingStepExpression,
9704
9841
  # Q in Connect
9705
9842
  #
9706
- # UI name: [API contacts handled][43]
9843
+ # UI name: [API contacts handled][45]
9707
9844
  #
9708
9845
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
9709
9846
  #
@@ -9718,7 +9855,7 @@ module Aws::Connect
9718
9855
  # Valid groupings and filters: Queue, Channel, Agent, Agent
9719
9856
  # Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect
9720
9857
  #
9721
- # UI name: [Contacts handled (connected to agent timestamp)][44]
9858
+ # UI name: [Contacts handled (connected to agent timestamp)][46]
9722
9859
  #
9723
9860
  # CONTACTS\_HOLD\_ABANDONS
9724
9861
  #
@@ -9728,7 +9865,7 @@ module Aws::Connect
9728
9865
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
9729
9866
  # Q in Connect
9730
9867
  #
9731
- # UI name: [Contacts hold disconnect][44]
9868
+ # UI name: [Contacts hold disconnect][46]
9732
9869
  #
9733
9870
  # CONTACTS\_ON\_HOLD\_AGENT\_DISCONNECT
9734
9871
  #
@@ -9737,7 +9874,7 @@ module Aws::Connect
9737
9874
  # Valid groupings and filters: Queue, Channel, Routing Profile,
9738
9875
  # Agent, Agent Hierarchy, Q in Connect
9739
9876
  #
9740
- # UI name: [Contacts hold agent disconnect][45]
9877
+ # UI name: [Contacts hold agent disconnect][47]
9741
9878
  #
9742
9879
  # CONTACTS\_ON\_HOLD\_CUSTOMER\_DISCONNECT
9743
9880
  #
@@ -9746,7 +9883,7 @@ module Aws::Connect
9746
9883
  # Valid groupings and filters: Queue, Channel, Routing Profile,
9747
9884
  # Agent, Agent Hierarchy, Q in Connect
9748
9885
  #
9749
- # UI name: [Contacts hold customer disconnect][46]
9886
+ # UI name: [Contacts hold customer disconnect][48]
9750
9887
  #
9751
9888
  # CONTACTS\_PUT\_ON\_HOLD
9752
9889
  #
@@ -9755,7 +9892,7 @@ module Aws::Connect
9755
9892
  # Valid groupings and filters: Queue, Channel, Routing Profile,
9756
9893
  # Agent, Agent Hierarchy, Q in Connect
9757
9894
  #
9758
- # UI name: [Contacts put on hold][46]
9895
+ # UI name: [Contacts put on hold][48]
9759
9896
  #
9760
9897
  # CONTACTS\_TRANSFERRED\_OUT\_EXTERNAL
9761
9898
  #
@@ -9764,7 +9901,7 @@ module Aws::Connect
9764
9901
  # Valid groupings and filters: Queue, Channel, Routing Profile,
9765
9902
  # Agent, Agent Hierarchy, Q in Connect
9766
9903
  #
9767
- # UI name: [Contacts transferred out external][47]
9904
+ # UI name: [Contacts transferred out external][49]
9768
9905
  #
9769
9906
  # CONTACTS\_TRANSFERRED\_OUT\_INTERNAL
9770
9907
  #
@@ -9773,7 +9910,7 @@ module Aws::Connect
9773
9910
  # Valid groupings and filters: Queue, Channel, Routing Profile,
9774
9911
  # Agent, Agent Hierarchy, Q in Connect
9775
9912
  #
9776
- # UI name: [Contacts transferred out internal][48]
9913
+ # UI name: [Contacts transferred out internal][50]
9777
9914
  #
9778
9915
  # CONTACTS\_QUEUED
9779
9916
  #
@@ -9783,7 +9920,7 @@ module Aws::Connect
9783
9920
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
9784
9921
  # Q in Connect
9785
9922
  #
9786
- # UI name: [Contacts queued][49]
9923
+ # UI name: [Contacts queued][51]
9787
9924
  #
9788
9925
  # CONTACTS\_QUEUED\_BY\_ENQUEUE
9789
9926
  #
@@ -9792,7 +9929,7 @@ module Aws::Connect
9792
9929
  # Valid groupings and filters: Queue, Channel, Agent, Agent
9793
9930
  # Hierarchy, contact/segmentAttributes/connect:Subtype
9794
9931
  #
9795
- # UI name: [Contacts queued (enqueue timestamp)][50]
9932
+ # UI name: [Contacts queued (enqueue timestamp)][52]
9796
9933
  #
9797
9934
  # CONTACTS\_REMOVED\_FROM\_QUEUE\_IN\_X
9798
9935
  #
@@ -9805,7 +9942,7 @@ module Aws::Connect
9805
9942
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
9806
9943
  # (for "Less than") or `LTE` (for "Less than equal").
9807
9944
  #
9808
- # UI name: [Contacts removed from queue in X seconds][51]
9945
+ # UI name: [Contacts removed from queue in X seconds][53]
9809
9946
  #
9810
9947
  # CONTACTS\_RESOLVED\_IN\_X
9811
9948
  #
@@ -9818,7 +9955,7 @@ module Aws::Connect
9818
9955
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
9819
9956
  # (for "Less than") or `LTE` (for "Less than equal").
9820
9957
  #
9821
- # UI name: [Contacts resolved in X][52]
9958
+ # UI name: [Contacts resolved in X][54]
9822
9959
  #
9823
9960
  # CONTACTS\_TRANSFERRED\_OUT
9824
9961
  #
@@ -9828,7 +9965,7 @@ module Aws::Connect
9828
9965
  # Agent, Agent Hierarchy, Feature,
9829
9966
  # contact/segmentAttributes/connect:Subtype, Q in Connect
9830
9967
  #
9831
- # UI name: [Contacts transferred out][53]
9968
+ # UI name: [Contacts transferred out][55]
9832
9969
  #
9833
9970
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
9834
9971
  #
@@ -9842,7 +9979,7 @@ module Aws::Connect
9842
9979
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
9843
9980
  # Q in Connect
9844
9981
  #
9845
- # UI name: [Contacts transferred out by agent][54]
9982
+ # UI name: [Contacts transferred out by agent][56]
9846
9983
  #
9847
9984
  # CONTACTS\_TRANSFERRED\_OUT\_FROM\_QUEUE
9848
9985
  #
@@ -9852,7 +9989,7 @@ module Aws::Connect
9852
9989
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
9853
9990
  # Q in Connect
9854
9991
  #
9855
- # UI name: [Contacts transferred out queue][54]
9992
+ # UI name: [Contacts transferred out queue][56]
9856
9993
  #
9857
9994
  # CURRENT\_CASES
9858
9995
  #
@@ -9862,43 +9999,57 @@ module Aws::Connect
9862
9999
  #
9863
10000
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
9864
10001
  #
9865
- # UI name: [Current cases][55]
10002
+ # UI name: [Current cases][57]
9866
10003
  #
9867
10004
  # DELIVERY\_ATTEMPTS
9868
10005
  #
9869
- # : This metric is available only for contacts analyzed by outbound
9870
- # campaigns analytics.
10006
+ # : This metric is available only for outbound campaigns.
9871
10007
  #
9872
10008
  # Unit: Count
9873
10009
  #
9874
10010
  # Valid metric filter key: `ANSWERING_MACHINE_DETECTION_STATUS`,
9875
- # `DISCONNECT_REASON`
10011
+ # `CAMPAIGN_DELIVERY_EVENT_TYPE`, `DISCONNECT_REASON`
10012
+ #
10013
+ # Valid groupings and filters: Agent, Answering Machine Detection
10014
+ # Status, Campaign, Campaign Delivery EventType, Channel,
10015
+ # contact/segmentAttributes/connect:Subtype, Disconnect Reason,
10016
+ # Queue, Routing Profile
9876
10017
  #
9877
- # Valid groupings and filters: Campaign, Agent, Queue, Routing
9878
- # Profile, Answering Machine Detection Status, Disconnect Reason
10018
+ # UI name: [Delivery attempts][58]
9879
10019
  #
9880
- # UI name: [Delivery attempts][56]
10020
+ # <note markdown="1"> Campaign Delivery EventType filter and grouping are only available
10021
+ # for SMS and Email campaign delivery modes. Agent, Queue, Routing
10022
+ # Profile, Answering Machine Detection Status and Disconnect Reason
10023
+ # are only available for agent assisted voice and automated voice
10024
+ # delivery modes.
10025
+ #
10026
+ # </note>
9881
10027
  #
9882
10028
  # DELIVERY\_ATTEMPT\_DISPOSITION\_RATE
9883
10029
  #
9884
- # : This metric is available only for contacts analyzed by outbound
9885
- # campaigns analytics, and with the answering machine detection
9886
- # enabled.
10030
+ # : This metric is available only for outbound campaigns. Dispositions
10031
+ # for the agent assisted voice and automated voice delivery modes
10032
+ # are only available with answering machine detection enabled.
9887
10033
  #
9888
10034
  # Unit: Percent
9889
10035
  #
9890
10036
  # Valid metric filter key: `ANSWERING_MACHINE_DETECTION_STATUS`,
9891
- # `DISCONNECT_REASON`
10037
+ # `CAMPAIGN_DELIVERY_EVENT_TYPE`, `DISCONNECT_REASON`
9892
10038
  #
9893
- # Valid groupings and filters: Campaign, Agent, Answering Machine
9894
- # Detection Status, Disconnect Reason
10039
+ # Valid groupings and filters: Agent, Answering Machine Detection
10040
+ # Status, Campaign, Channel,
10041
+ # contact/segmentAttributes/connect:Subtype, Disconnect Reason,
10042
+ # Queue, Routing Profile
9895
10043
  #
9896
- # <note markdown="1"> Answering Machine Detection Status and Disconnect Reason are valid
9897
- # filters but not valid groupings.
10044
+ # UI name: [Delivery attempt disposition rate][59]
9898
10045
  #
9899
- # </note>
10046
+ # <note markdown="1"> Campaign Delivery Event Type filter and grouping are only
10047
+ # available for SMS and Email campaign delivery modes. Agent, Queue,
10048
+ # Routing Profile, Answering Machine Detection Status and Disconnect
10049
+ # Reason are only available for agent assisted voice and automated
10050
+ # voice delivery modes.
9900
10051
  #
9901
- # UI name: [Delivery attempt disposition rate][57]
10052
+ # </note>
9902
10053
  #
9903
10054
  # FLOWS\_OUTCOME
9904
10055
  #
@@ -9910,7 +10061,7 @@ module Aws::Connect
9910
10061
  # Flows outcome type, Flows resource ID, Initiation method, Resource
9911
10062
  # published timestamp
9912
10063
  #
9913
- # UI name: [Flows outcome][58]
10064
+ # UI name: [Flows outcome][60]
9914
10065
  #
9915
10066
  # FLOWS\_STARTED
9916
10067
  #
@@ -9921,19 +10072,19 @@ module Aws::Connect
9921
10072
  # resource ID, Flows resource ID, Initiation method, Resource
9922
10073
  # published timestamp
9923
10074
  #
9924
- # UI name: [Flows started][59]
10075
+ # UI name: [Flows started][61]
9925
10076
  #
9926
10077
  # HUMAN\_ANSWERED\_CALLS
9927
10078
  #
9928
- # : This metric is available only for contacts analyzed by outbound
9929
- # campaigns analytics, and with the answering machine detection
9930
- # enabled.
10079
+ # : This metric is available only for outbound campaigns. Dispositions
10080
+ # for the agent assisted voice and automated voice delivery modes
10081
+ # are only available with answering machine detection enabled.
9931
10082
  #
9932
10083
  # Unit: Count
9933
10084
  #
9934
- # Valid groupings and filters: Campaign, Agent
10085
+ # Valid groupings and filters: Agent, Campaign
9935
10086
  #
9936
- # UI name: [Human answered][60]
10087
+ # UI name: [Human answered][62]
9937
10088
  #
9938
10089
  # MAX\_FLOW\_TIME
9939
10090
  #
@@ -9945,7 +10096,7 @@ module Aws::Connect
9945
10096
  # Flows outcome type, Flows resource ID, Initiation method, Resource
9946
10097
  # published timestamp
9947
10098
  #
9948
- # UI name: [Maximum flow time][61]
10099
+ # UI name: [Maximum flow time][63]
9949
10100
  #
9950
10101
  # MAX\_QUEUED\_TIME
9951
10102
  #
@@ -9955,7 +10106,7 @@ module Aws::Connect
9955
10106
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
9956
10107
  # Q in Connect
9957
10108
  #
9958
- # UI name: [Maximum queued time][62]
10109
+ # UI name: [Maximum queued time][64]
9959
10110
  #
9960
10111
  # MIN\_FLOW\_TIME
9961
10112
  #
@@ -9967,7 +10118,7 @@ module Aws::Connect
9967
10118
  # Flows outcome type, Flows resource ID, Initiation method, Resource
9968
10119
  # published timestamp
9969
10120
  #
9970
- # UI name: [Minimum flow time][63]
10121
+ # UI name: [Minimum flow time][65]
9971
10122
  #
9972
10123
  # PERCENT\_CASES\_FIRST\_CONTACT\_RESOLVED
9973
10124
  #
@@ -9977,7 +10128,7 @@ module Aws::Connect
9977
10128
  #
9978
10129
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
9979
10130
  #
9980
- # UI name: [Cases resolved on first contact][64]
10131
+ # UI name: [Cases resolved on first contact][66]
9981
10132
  #
9982
10133
  # PERCENT\_CONTACTS\_STEP\_EXPIRED
9983
10134
  #
@@ -10009,7 +10160,7 @@ module Aws::Connect
10009
10160
  # Flows outcome type, Flows resource ID, Initiation method, Resource
10010
10161
  # published timestamp
10011
10162
  #
10012
- # UI name: [Flows outcome percentage][65].
10163
+ # UI name: [Flows outcome percentage][67].
10013
10164
  #
10014
10165
  # <note markdown="1"> The `FLOWS_OUTCOME_TYPE` is not a valid grouping.
10015
10166
  #
@@ -10026,7 +10177,7 @@ module Aws::Connect
10026
10177
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
10027
10178
  # Q in Connect
10028
10179
  #
10029
- # UI name: [Non-talk time percent][66]
10180
+ # UI name: [Non-talk time percent][68]
10030
10181
  #
10031
10182
  # PERCENT\_TALK\_TIME
10032
10183
  #
@@ -10039,7 +10190,7 @@ module Aws::Connect
10039
10190
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
10040
10191
  # Q in Connect
10041
10192
  #
10042
- # UI name: [Talk time percent][67]
10193
+ # UI name: [Talk time percent][69]
10043
10194
  #
10044
10195
  # PERCENT\_TALK\_TIME\_AGENT
10045
10196
  #
@@ -10052,7 +10203,7 @@ module Aws::Connect
10052
10203
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
10053
10204
  # Q in Connect
10054
10205
  #
10055
- # UI name: [Agent talk time percent][68]
10206
+ # UI name: [Agent talk time percent][70]
10056
10207
  #
10057
10208
  # PERCENT\_TALK\_TIME\_CUSTOMER
10058
10209
  #
@@ -10065,7 +10216,7 @@ module Aws::Connect
10065
10216
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
10066
10217
  # Q in Connect
10067
10218
  #
10068
- # UI name: [Customer talk time percent][69]
10219
+ # UI name: [Customer talk time percent][71]
10069
10220
  #
10070
10221
  # REOPENED\_CASE\_ACTIONS
10071
10222
  #
@@ -10075,7 +10226,7 @@ module Aws::Connect
10075
10226
  #
10076
10227
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
10077
10228
  #
10078
- # UI name: [Cases reopened][70]
10229
+ # UI name: [Cases reopened][72]
10079
10230
  #
10080
10231
  # RESOLVED\_CASE\_ACTIONS
10081
10232
  #
@@ -10085,7 +10236,7 @@ module Aws::Connect
10085
10236
  #
10086
10237
  # Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
10087
10238
  #
10088
- # UI name: [Cases resolved][71]
10239
+ # UI name: [Cases resolved][73]
10089
10240
  #
10090
10241
  # SERVICE\_LEVEL
10091
10242
  #
@@ -10100,7 +10251,7 @@ module Aws::Connect
10100
10251
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
10101
10252
  # (for "Less than") or `LTE` (for "Less than equal").
10102
10253
  #
10103
- # UI name: [Service level X][72]
10254
+ # UI name: [Service level X][74]
10104
10255
  #
10105
10256
  # STEP\_CONTACTS\_QUEUED
10106
10257
  #
@@ -10118,7 +10269,7 @@ module Aws::Connect
10118
10269
  # Valid groupings and filters: Queue, Channel, Routing Profile,
10119
10270
  # Agent, Agent Hierarchy, Q in Connect
10120
10271
  #
10121
- # UI name: [After contact work time][73]
10272
+ # UI name: [After contact work time][75]
10122
10273
  #
10123
10274
  # SUM\_CONNECTING\_TIME\_AGENT
10124
10275
  #
@@ -10131,7 +10282,7 @@ module Aws::Connect
10131
10282
  # Valid groupings and filters: Queue, Channel, Routing Profile,
10132
10283
  # Agent, Agent Hierarchy
10133
10284
  #
10134
- # UI name: [Agent API connecting time][74]
10285
+ # UI name: [Agent API connecting time][76]
10135
10286
  #
10136
10287
  # <note markdown="1"> The `Negate` key in metric-level filters is not applicable for
10137
10288
  # this metric.
@@ -10153,7 +10304,7 @@ module Aws::Connect
10153
10304
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
10154
10305
  # RoutingStepExpression, Q in Connect
10155
10306
  #
10156
- # UI name: [Contact abandoned][75]
10307
+ # UI name: [Contact abandoned][77]
10157
10308
  #
10158
10309
  # SUM\_CONTACTS\_ABANDONED\_IN\_X
10159
10310
  #
@@ -10166,7 +10317,7 @@ module Aws::Connect
10166
10317
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
10167
10318
  # (for "Less than") or `LTE` (for "Less than equal").
10168
10319
  #
10169
- # UI name: [Contacts abandoned in X seconds][76]
10320
+ # UI name: [Contacts abandoned in X seconds][78]
10170
10321
  #
10171
10322
  # SUM\_CONTACTS\_ANSWERED\_IN\_X
10172
10323
  #
@@ -10179,7 +10330,7 @@ module Aws::Connect
10179
10330
  # 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
10180
10331
  # (for "Less than") or `LTE` (for "Less than equal").
10181
10332
  #
10182
- # UI name: [Contacts answered in X seconds][77]
10333
+ # UI name: [Contacts answered in X seconds][79]
10183
10334
  #
10184
10335
  # SUM\_CONTACT\_FLOW\_TIME
10185
10336
  #
@@ -10188,7 +10339,7 @@ module Aws::Connect
10188
10339
  # Valid groupings and filters: Queue, Channel, Routing Profile,
10189
10340
  # Agent, Agent Hierarchy, Q in Connect
10190
10341
  #
10191
- # UI name: [Contact flow time][78]
10342
+ # UI name: [Contact flow time][80]
10192
10343
  #
10193
10344
  # SUM\_CONTACT\_TIME\_AGENT
10194
10345
  #
@@ -10197,7 +10348,7 @@ module Aws::Connect
10197
10348
  # Valid groupings and filters: Routing Profile, Agent, Agent
10198
10349
  # Hierarchy
10199
10350
  #
10200
- # UI name: [Agent on contact time][79]
10351
+ # UI name: [Agent on contact time][81]
10201
10352
  #
10202
10353
  # SUM\_CONTACTS\_DISCONNECTED
10203
10354
  #
@@ -10209,7 +10360,7 @@ module Aws::Connect
10209
10360
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
10210
10361
  # Q in Connect
10211
10362
  #
10212
- # UI name: [Contact disconnected][80]
10363
+ # UI name: [Contact disconnected][82]
10213
10364
  #
10214
10365
  # SUM\_ERROR\_STATUS\_TIME\_AGENT
10215
10366
  #
@@ -10218,7 +10369,7 @@ module Aws::Connect
10218
10369
  # Valid groupings and filters: Routing Profile, Agent, Agent
10219
10370
  # Hierarchy
10220
10371
  #
10221
- # UI name: [Error status time][81]
10372
+ # UI name: [Error status time][83]
10222
10373
  #
10223
10374
  # SUM\_HANDLE\_TIME
10224
10375
  #
@@ -10227,7 +10378,7 @@ module Aws::Connect
10227
10378
  # Valid groupings and filters: Queue, Channel, Routing Profile,
10228
10379
  # Agent, Agent Hierarchy, Q in Connect
10229
10380
  #
10230
- # UI name: [Contact handle time][82]
10381
+ # UI name: [Contact handle time][84]
10231
10382
  #
10232
10383
  # SUM\_HOLD\_TIME
10233
10384
  #
@@ -10236,7 +10387,7 @@ module Aws::Connect
10236
10387
  # Valid groupings and filters: Queue, Channel, Routing Profile,
10237
10388
  # Agent, Agent Hierarchy, Q in Connect
10238
10389
  #
10239
- # UI name: [Customer hold time][83]
10390
+ # UI name: [Customer hold time][85]
10240
10391
  #
10241
10392
  # SUM\_IDLE\_TIME\_AGENT
10242
10393
  #
@@ -10245,7 +10396,7 @@ module Aws::Connect
10245
10396
  # Valid groupings and filters: Routing Profile, Agent, Agent
10246
10397
  # Hierarchy
10247
10398
  #
10248
- # UI name: [Agent idle time][84]
10399
+ # UI name: [Agent idle time][86]
10249
10400
  #
10250
10401
  # SUM\_INTERACTION\_AND\_HOLD\_TIME
10251
10402
  #
@@ -10254,7 +10405,7 @@ module Aws::Connect
10254
10405
  # Valid groupings and filters: Queue, Channel, Routing Profile,
10255
10406
  # Agent, Agent Hierarchy, Q in Connect
10256
10407
  #
10257
- # UI name: [Agent interaction and hold time][85]
10408
+ # UI name: [Agent interaction and hold time][87]
10258
10409
  #
10259
10410
  # SUM\_INTERACTION\_TIME
10260
10411
  #
@@ -10263,7 +10414,7 @@ module Aws::Connect
10263
10414
  # Valid groupings and filters: Queue, Channel, Routing Profile,
10264
10415
  # Agent, Agent Hierarchy
10265
10416
  #
10266
- # UI name: [Agent interaction time][86]
10417
+ # UI name: [Agent interaction time][88]
10267
10418
  #
10268
10419
  # SUM\_NON\_PRODUCTIVE\_TIME\_AGENT
10269
10420
  #
@@ -10272,7 +10423,7 @@ module Aws::Connect
10272
10423
  # Valid groupings and filters: Routing Profile, Agent, Agent
10273
10424
  # Hierarchy
10274
10425
  #
10275
- # UI name: [Non-Productive Time][87]
10426
+ # UI name: [Non-Productive Time][89]
10276
10427
  #
10277
10428
  # SUM\_ONLINE\_TIME\_AGENT
10278
10429
  #
@@ -10281,7 +10432,7 @@ module Aws::Connect
10281
10432
  # Valid groupings and filters: Routing Profile, Agent, Agent
10282
10433
  # Hierarchy
10283
10434
  #
10284
- # UI name: [Online time][88]
10435
+ # UI name: [Online time][90]
10285
10436
  #
10286
10437
  # SUM\_RETRY\_CALLBACK\_ATTEMPTS
10287
10438
  #
@@ -10290,7 +10441,7 @@ module Aws::Connect
10290
10441
  # Valid groupings and filters: Queue, Channel, Routing Profile,
10291
10442
  # contact/segmentAttributes/connect:Subtype, Q in Connect
10292
10443
  #
10293
- # UI name: [Callback attempts][89]
10444
+ # UI name: [Callback attempts][91]
10294
10445
  #
10295
10446
  #
10296
10447
  #
@@ -10334,55 +10485,57 @@ module Aws::Connect
10334
10485
  # [38]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-wait-time-historical
10335
10486
  # [39]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-historical
10336
10487
  # [40]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-rate-historical
10337
- # [41]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-created-historical
10338
- # [42]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical
10339
- # [43]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical
10340
- # [44]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical
10341
- # [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical
10342
- # [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical
10343
- # [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical
10344
- # [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical
10345
- # [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical
10346
- # [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical
10347
- # [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-removed-historical
10348
- # [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical
10349
- # [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical
10350
- # [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical
10351
- # [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical
10352
- # [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempts-historical
10353
- # [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempt-disposition-rate-historical
10354
- # [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical
10355
- # [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical
10356
- # [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#human-answered-historical
10357
- # [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-flow-time-historical
10358
- # [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical
10359
- # [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#minimum-flow-time-historical
10360
- # [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical
10361
- # [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-percentage-historical
10362
- # [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical
10363
- # [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical
10364
- # [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical
10365
- # [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical
10366
- # [70]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical
10367
- # [71]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historical
10368
- # [72]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical
10369
- # [73]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical
10370
- # [74]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time
10371
- # [75]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical
10372
- # [76]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical
10373
- # [77]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical
10374
- # [78]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical
10375
- # [79]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical
10376
- # [80]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical
10377
- # [81]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical
10378
- # [82]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical
10379
- # [83]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical
10380
- # [84]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica
10381
- # [85]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical
10382
- # [86]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical
10383
- # [87]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical
10384
- # [88]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical
10385
- # [89]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical
10488
+ # [41]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-interactions-historical
10489
+ # [42]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-send-attempts-historical
10490
+ # [43]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-created-historical
10491
+ # [44]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical
10492
+ # [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical
10493
+ # [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical
10494
+ # [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical
10495
+ # [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical
10496
+ # [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical
10497
+ # [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical
10498
+ # [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical
10499
+ # [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical
10500
+ # [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-removed-historical
10501
+ # [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical
10502
+ # [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical
10503
+ # [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical
10504
+ # [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical
10505
+ # [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempts-historical
10506
+ # [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempt-disposition-rate-historical
10507
+ # [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical
10508
+ # [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical
10509
+ # [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#human-answered-historical
10510
+ # [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-flow-time-historical
10511
+ # [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical
10512
+ # [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#minimum-flow-time-historical
10513
+ # [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical
10514
+ # [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-percentage-historical
10515
+ # [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical
10516
+ # [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical
10517
+ # [70]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical
10518
+ # [71]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical
10519
+ # [72]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical
10520
+ # [73]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historical
10521
+ # [74]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical
10522
+ # [75]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical
10523
+ # [76]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time
10524
+ # [77]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical
10525
+ # [78]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical
10526
+ # [79]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical
10527
+ # [80]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical
10528
+ # [81]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical
10529
+ # [82]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical
10530
+ # [83]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical
10531
+ # [84]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical
10532
+ # [85]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical
10533
+ # [86]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica
10534
+ # [87]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical
10535
+ # [88]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical
10536
+ # [89]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical
10537
+ # [90]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical
10538
+ # [91]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical
10386
10539
  # @return [Array<Types::MetricV2>]
10387
10540
  #
10388
10541
  # @!attribute [rw] next_token
@@ -12233,6 +12386,54 @@ module Aws::Connect
12233
12386
  include Aws::Structure
12234
12387
  end
12235
12388
 
12389
+ # @!attribute [rw] instance_id
12390
+ # The identifier of the Amazon Connect instance.
12391
+ # @return [String]
12392
+ #
12393
+ # @!attribute [rw] contact_flow_id
12394
+ # The identifier of the flow.
12395
+ # @return [String]
12396
+ #
12397
+ # @!attribute [rw] next_token
12398
+ # The token for the next set of results. Use the value returned in the
12399
+ # previous response in the next request to retrieve the next set of
12400
+ # results.
12401
+ # @return [String]
12402
+ #
12403
+ # @!attribute [rw] max_results
12404
+ # The maximum number of results to return per page. The default
12405
+ # MaxResult size is 100.
12406
+ # @return [Integer]
12407
+ #
12408
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListContactFlowVersionsRequest AWS API Documentation
12409
+ #
12410
+ class ListContactFlowVersionsRequest < Struct.new(
12411
+ :instance_id,
12412
+ :contact_flow_id,
12413
+ :next_token,
12414
+ :max_results)
12415
+ SENSITIVE = []
12416
+ include Aws::Structure
12417
+ end
12418
+
12419
+ # @!attribute [rw] contact_flow_version_summary_list
12420
+ # A list of flow version summaries.
12421
+ # @return [Array<Types::ContactFlowVersionSummary>]
12422
+ #
12423
+ # @!attribute [rw] next_token
12424
+ # If there are additional results, this is the token for the next set
12425
+ # of results.
12426
+ # @return [String]
12427
+ #
12428
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListContactFlowVersionsResponse AWS API Documentation
12429
+ #
12430
+ class ListContactFlowVersionsResponse < Struct.new(
12431
+ :contact_flow_version_summary_list,
12432
+ :next_token)
12433
+ SENSITIVE = []
12434
+ include Aws::Structure
12435
+ end
12436
+
12236
12437
  # @!attribute [rw] instance_id
12237
12438
  # The identifier of the Amazon Connect instance. You can [find the
12238
12439
  # instance ID][1] in the Amazon Resource Name (ARN) of the instance.