aws-sdk-connect 1.184.0 → 1.185.0
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- checksums.yaml +4 -4
- data/CHANGELOG.md +5 -0
- data/VERSION +1 -1
- data/lib/aws-sdk-connect/client.rb +308 -151
- data/lib/aws-sdk-connect/client_api.rb +79 -0
- data/lib/aws-sdk-connect/types.rb +340 -139
- data/lib/aws-sdk-connect.rb +1 -1
- data/sig/client.rbs +33 -2
- data/sig/types.rbs +47 -3
- metadata +2 -2
@@ -2504,6 +2504,31 @@ module Aws::Connect
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# "key2":"value2"} }.
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# @return [Hash<String,String>]
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#
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# @!attribute [rw] is_default
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# Amazon Connect includes a set of default flows that have already
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# been published. It uses them to power your contact center.
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# @return [Boolean]
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#
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# @!attribute [rw] flow_content_sha_256
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# Indicates the checksum value of the flow content.
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# @return [String]
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#
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# @!attribute [rw] version
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# The identifier of the flow version.
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# @return [Integer]
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#
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# @!attribute [rw] version_description
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# The description of the flow version.
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# @return [String]
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#
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# @!attribute [rw] last_modified_time
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# The time at which the contact flow was last modified.
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# @return [Time]
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#
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# @!attribute [rw] last_modified_region
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# The region in which the contact flow was last modified
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# @return [String]
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#
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# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactFlow AWS API Documentation
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#
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class ContactFlow < Struct.new(
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@@ -2515,7 +2540,13 @@ module Aws::Connect
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:status,
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:description,
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:content,
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:tags
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:tags,
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:is_default,
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:flow_content_sha_256,
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:version,
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:version_description,
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:last_modified_time,
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:last_modified_region)
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SENSITIVE = []
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include Aws::Structure
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end
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@@ -2777,6 +2808,30 @@ module Aws::Connect
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include Aws::Structure
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end
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# A summary of a contact flow version's metadata.
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#
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# @!attribute [rw] arn
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# The Amazon Resource Name (ARN) of the view version.
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# @return [String]
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#
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# @!attribute [rw] version_description
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# The description of the flow version.
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# @return [String]
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#
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# @!attribute [rw] version
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# The identifier of the flow version.
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# @return [Integer]
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#
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# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactFlowVersionSummary AWS API Documentation
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#
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class ContactFlowVersionSummary < Struct.new(
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:arn,
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:version_description,
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:version)
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SENSITIVE = []
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include Aws::Structure
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end
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# The contact with the specified ID is not active or does not exist.
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# Applies to Voice calls only, not to Chat or Task contacts.
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#
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@@ -3246,11 +3301,72 @@ module Aws::Connect
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# The Amazon Resource Name (ARN) of the flow.
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# @return [String]
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#
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# @!attribute [rw] flow_content_sha_256
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# Indicates the checksum value of the flow content.
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# @return [String]
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#
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# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateContactFlowResponse AWS API Documentation
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#
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class CreateContactFlowResponse < Struct.new(
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:contact_flow_id,
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:contact_flow_arn
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:contact_flow_arn,
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:flow_content_sha_256)
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SENSITIVE = []
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include Aws::Structure
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end
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# @!attribute [rw] instance_id
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# The identifier of the Amazon Connect instance.
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# @return [String]
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#
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# @!attribute [rw] description
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# The description of the flow version.
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# @return [String]
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#
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# @!attribute [rw] contact_flow_id
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# The identifier of the flow.
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# @return [String]
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#
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# @!attribute [rw] flow_content_sha_256
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# Indicates the checksum value of the flow content.
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# @return [String]
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#
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# @!attribute [rw] last_modified_time
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# The Amazon Web Services Region where this resource was last
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# modified.
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# @return [Time]
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#
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# @!attribute [rw] last_modified_region
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# The Amazon Web Services Region where this resource was last
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# modified.
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# @return [String]
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#
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# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateContactFlowVersionRequest AWS API Documentation
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#
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class CreateContactFlowVersionRequest < Struct.new(
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:instance_id,
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:description,
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:contact_flow_id,
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:flow_content_sha_256,
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:last_modified_time,
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:last_modified_region)
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SENSITIVE = []
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include Aws::Structure
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end
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# @!attribute [rw] contact_flow_arn
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# The Amazon Resource Name (ARN) of the flow.
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# @return [String]
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#
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# @!attribute [rw] version
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# The identifier of the flow version.
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# @return [Integer]
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#
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# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateContactFlowVersionResponse AWS API Documentation
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#
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class CreateContactFlowVersionResponse < Struct.new(
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:contact_flow_arn,
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:version)
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SENSITIVE = []
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include Aws::Structure
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end
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@@ -3641,7 +3757,6 @@ module Aws::Connect
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# * SourceContactId = "C2"
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#
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# * RehydrationType = "FROM\_SEGMENT"
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#
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# * **Expected behavior**
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#
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# * This starts a persistent chat session from the specified past
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# session.
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#
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# ^
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#
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# * **Use Case 2**: The customer wants to continue the past chat
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# session and see the transcript of the entire past engagement,
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# including the post chat survey. For this they will use the
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# * SourceContactId = "C1"
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#
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# * RehydrationType = "ENTIRE\_PAST\_SESSION"
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#
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# * **Expected behavior**
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#
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# * This starts a persistent chat session from the most recently
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#
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# * `TOTAL`: The difference between `StartTime` and `EndTime` must
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# be less than 35 days.
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#
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# * `TimeZone`: The timezone applied to requested metrics.
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# @return [Types::IntervalDetails]
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#
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# `AGENT_HIERARCHY_LEVEL_THREE` \| `AGENT_HIERARCHY_LEVEL_FOUR` \|
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# `AGENT_HIERARCHY_LEVEL_FIVE` \|
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# `ANSWERING_MACHINE_DETECTION_STATUS` \| `CAMPAIGN` \|
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# `
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# `CAMPAIGN_DELIVERY_EVENT_TYPE` \|`CASE_TEMPLATE_ARN` \|
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# `CASE_STATUS` \| `CHANNEL` \|
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# `contact/segmentAttributes/connect:Subtype` \| `DISCONNECT_REASON`
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# \| `FEATURE` \| `FLOW_TYPE` \| `FLOWS_NEXT_RESOURCE_ID` \|
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# `FLOWS_NEXT_RESOURCE_QUEUE_ID` \| `FLOWS_OUTCOME_TYPE` \|
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#
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# * FALSE includes all contacts that did not have Amazon Q in
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# Connect enabled as part of the flow
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#
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# This filter is available only for contact record-driven metrics.
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#
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# [Campaign][2] ARNs are valid `filterValues` for the `CAMPAIGN`
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# `AGENT_HIERARCHY_LEVEL_TWO` \| `AGENT_HIERARCHY_LEVEL_THREE` \|
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# `AGENT_HIERARCHY_LEVEL_FOUR` \| `AGENT_HIERARCHY_LEVEL_FIVE` \|
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# `ANSWERING_MACHINE_DETECTION_STATUS` \| `CAMPAIGN` \|
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# `
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# `CAMPAIGN_DELIVERY_EVENT_TYPE` \| `CASE_TEMPLATE_ARN` \|
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# `CASE_STATUS` \| `CHANNEL` \|
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# `contact/segmentAttributes/connect:Subtype` \| `DISCONNECT_REASON`
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# \| `FLOWS_RESOURCE_ID` \| `FLOWS_MODULE_RESOURCE_ID` \| `FLOW_TYPE`
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# \| `FLOWS_OUTCOME_TYPE` \| `INITIATION_METHOD` \|
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#
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# AVG\_DIALS\_PER\_MINUTE
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#
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# : This metric is available only for
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#
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# : This metric is available only for outbound campaigns that use the
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# agent assisted voice and automated voice delivery modes.
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#
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# Unit: Count
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#
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# Valid groupings and filters:
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# Valid groupings and filters: Agent, Campaign, Queue, Routing
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# Profile
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#
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# UI name: [Average dials per minute][21]
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#
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# AVG\_WAIT\_TIME\_AFTER\_CUSTOMER\_CONNECTION
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#
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# : This metric is available only for
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#
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# : This metric is available only for outbound campaigns that use the
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# agent assisted voice and automated voice delivery modes.
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#
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# Unit: Seconds
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#
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#
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# CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X
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#
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# : This metric is available only for
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#
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# : This metric is available only for outbound campaigns using the
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# agent assisted voice and automated voice delivery modes.
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#
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# Unit: Count
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#
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# Valid groupings and filters:
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# Valid groupings and filters: Agent, Campaign
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#
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# Threshold: For `ThresholdValue`, enter any whole number from 1 to
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# 604800 (inclusive), in seconds. For `Comparison`, you must enter
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#
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# CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X\_RATE
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#
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# : This metric is available only for
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#
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# : This metric is available only for outbound campaigns using the
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# agent assisted voice and automated voice delivery modes.
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#
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# Unit: Percent
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#
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# Valid groupings and filters:
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# Valid groupings and filters: Agent, Campaign
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#
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# Threshold: For `ThresholdValue`, enter any whole number from 1 to
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# 604800 (inclusive), in seconds. For `Comparison`, you must enter
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#
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# UI name: [Campaign contacts abandoned after X rate][40]
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#
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# CAMPAIGN\_INTERACTIONS
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#
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# : This metric is available only for outbound campaigns using the
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# email delivery mode.
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#
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# Unit: Count
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#
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# Valid metric filter key: CAMPAIGN\_INTERACTION\_EVENT\_TYPE
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#
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# Valid groupings and filters: Campaign
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#
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# UI name: [Campaign interactions][41]
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#
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# CAMPAIGN\_SEND\_ATTEMPTS
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#
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# : This metric is available only for outbound campaigns.
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#
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# Unit: Count
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#
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# Valid groupings and filters: Campaign, Channel,
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# contact/segmentAttributes/connect:Subtype
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#
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# UI name: [Campaign send attempts][42]
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#
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# CASES\_CREATED
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#
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# : Unit: Count
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#
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# Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
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#
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# UI name: [Cases created][
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# UI name: [Cases created][43]
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#
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# CONTACTS\_CREATED
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#
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# Valid groupings and filters: Queue, Channel, Routing Profile,
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# Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
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#
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# UI name: [Contacts created][
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# UI name: [Contacts created][44]
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#
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# <note markdown="1"> Feature is a valid filter but not a valid grouping.
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#
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# contact/segmentAttributes/connect:Subtype, RoutingStepExpression,
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# Q in Connect
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#
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# UI name: [API contacts handled][
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# UI name: [API contacts handled][45]
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#
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# <note markdown="1"> Feature is a valid filter but not a valid grouping.
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#
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# Valid groupings and filters: Queue, Channel, Agent, Agent
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# Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect
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#
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# UI name: [Contacts handled (connected to agent timestamp)][
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# UI name: [Contacts handled (connected to agent timestamp)][46]
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#
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# CONTACTS\_HOLD\_ABANDONS
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#
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# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
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# Q in Connect
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#
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|
-
# UI name: [Contacts hold disconnect][
|
9868
|
+
# UI name: [Contacts hold disconnect][46]
|
9732
9869
|
#
|
9733
9870
|
# CONTACTS\_ON\_HOLD\_AGENT\_DISCONNECT
|
9734
9871
|
#
|
@@ -9737,7 +9874,7 @@ module Aws::Connect
|
|
9737
9874
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
9738
9875
|
# Agent, Agent Hierarchy, Q in Connect
|
9739
9876
|
#
|
9740
|
-
# UI name: [Contacts hold agent disconnect][
|
9877
|
+
# UI name: [Contacts hold agent disconnect][47]
|
9741
9878
|
#
|
9742
9879
|
# CONTACTS\_ON\_HOLD\_CUSTOMER\_DISCONNECT
|
9743
9880
|
#
|
@@ -9746,7 +9883,7 @@ module Aws::Connect
|
|
9746
9883
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
9747
9884
|
# Agent, Agent Hierarchy, Q in Connect
|
9748
9885
|
#
|
9749
|
-
# UI name: [Contacts hold customer disconnect][
|
9886
|
+
# UI name: [Contacts hold customer disconnect][48]
|
9750
9887
|
#
|
9751
9888
|
# CONTACTS\_PUT\_ON\_HOLD
|
9752
9889
|
#
|
@@ -9755,7 +9892,7 @@ module Aws::Connect
|
|
9755
9892
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
9756
9893
|
# Agent, Agent Hierarchy, Q in Connect
|
9757
9894
|
#
|
9758
|
-
# UI name: [Contacts put on hold][
|
9895
|
+
# UI name: [Contacts put on hold][48]
|
9759
9896
|
#
|
9760
9897
|
# CONTACTS\_TRANSFERRED\_OUT\_EXTERNAL
|
9761
9898
|
#
|
@@ -9764,7 +9901,7 @@ module Aws::Connect
|
|
9764
9901
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
9765
9902
|
# Agent, Agent Hierarchy, Q in Connect
|
9766
9903
|
#
|
9767
|
-
# UI name: [Contacts transferred out external][
|
9904
|
+
# UI name: [Contacts transferred out external][49]
|
9768
9905
|
#
|
9769
9906
|
# CONTACTS\_TRANSFERRED\_OUT\_INTERNAL
|
9770
9907
|
#
|
@@ -9773,7 +9910,7 @@ module Aws::Connect
|
|
9773
9910
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
9774
9911
|
# Agent, Agent Hierarchy, Q in Connect
|
9775
9912
|
#
|
9776
|
-
# UI name: [Contacts transferred out internal][
|
9913
|
+
# UI name: [Contacts transferred out internal][50]
|
9777
9914
|
#
|
9778
9915
|
# CONTACTS\_QUEUED
|
9779
9916
|
#
|
@@ -9783,7 +9920,7 @@ module Aws::Connect
|
|
9783
9920
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
9784
9921
|
# Q in Connect
|
9785
9922
|
#
|
9786
|
-
# UI name: [Contacts queued][
|
9923
|
+
# UI name: [Contacts queued][51]
|
9787
9924
|
#
|
9788
9925
|
# CONTACTS\_QUEUED\_BY\_ENQUEUE
|
9789
9926
|
#
|
@@ -9792,7 +9929,7 @@ module Aws::Connect
|
|
9792
9929
|
# Valid groupings and filters: Queue, Channel, Agent, Agent
|
9793
9930
|
# Hierarchy, contact/segmentAttributes/connect:Subtype
|
9794
9931
|
#
|
9795
|
-
# UI name: [Contacts queued (enqueue timestamp)][
|
9932
|
+
# UI name: [Contacts queued (enqueue timestamp)][52]
|
9796
9933
|
#
|
9797
9934
|
# CONTACTS\_REMOVED\_FROM\_QUEUE\_IN\_X
|
9798
9935
|
#
|
@@ -9805,7 +9942,7 @@ module Aws::Connect
|
|
9805
9942
|
# 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
|
9806
9943
|
# (for "Less than") or `LTE` (for "Less than equal").
|
9807
9944
|
#
|
9808
|
-
# UI name: [Contacts removed from queue in X seconds][
|
9945
|
+
# UI name: [Contacts removed from queue in X seconds][53]
|
9809
9946
|
#
|
9810
9947
|
# CONTACTS\_RESOLVED\_IN\_X
|
9811
9948
|
#
|
@@ -9818,7 +9955,7 @@ module Aws::Connect
|
|
9818
9955
|
# 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
|
9819
9956
|
# (for "Less than") or `LTE` (for "Less than equal").
|
9820
9957
|
#
|
9821
|
-
# UI name: [Contacts resolved in X][
|
9958
|
+
# UI name: [Contacts resolved in X][54]
|
9822
9959
|
#
|
9823
9960
|
# CONTACTS\_TRANSFERRED\_OUT
|
9824
9961
|
#
|
@@ -9828,7 +9965,7 @@ module Aws::Connect
|
|
9828
9965
|
# Agent, Agent Hierarchy, Feature,
|
9829
9966
|
# contact/segmentAttributes/connect:Subtype, Q in Connect
|
9830
9967
|
#
|
9831
|
-
# UI name: [Contacts transferred out][
|
9968
|
+
# UI name: [Contacts transferred out][55]
|
9832
9969
|
#
|
9833
9970
|
# <note markdown="1"> Feature is a valid filter but not a valid grouping.
|
9834
9971
|
#
|
@@ -9842,7 +9979,7 @@ module Aws::Connect
|
|
9842
9979
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
9843
9980
|
# Q in Connect
|
9844
9981
|
#
|
9845
|
-
# UI name: [Contacts transferred out by agent][
|
9982
|
+
# UI name: [Contacts transferred out by agent][56]
|
9846
9983
|
#
|
9847
9984
|
# CONTACTS\_TRANSFERRED\_OUT\_FROM\_QUEUE
|
9848
9985
|
#
|
@@ -9852,7 +9989,7 @@ module Aws::Connect
|
|
9852
9989
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
9853
9990
|
# Q in Connect
|
9854
9991
|
#
|
9855
|
-
# UI name: [Contacts transferred out queue][
|
9992
|
+
# UI name: [Contacts transferred out queue][56]
|
9856
9993
|
#
|
9857
9994
|
# CURRENT\_CASES
|
9858
9995
|
#
|
@@ -9862,43 +9999,57 @@ module Aws::Connect
|
|
9862
9999
|
#
|
9863
10000
|
# Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
|
9864
10001
|
#
|
9865
|
-
# UI name: [Current cases][
|
10002
|
+
# UI name: [Current cases][57]
|
9866
10003
|
#
|
9867
10004
|
# DELIVERY\_ATTEMPTS
|
9868
10005
|
#
|
9869
|
-
# : This metric is available only for
|
9870
|
-
# campaigns analytics.
|
10006
|
+
# : This metric is available only for outbound campaigns.
|
9871
10007
|
#
|
9872
10008
|
# Unit: Count
|
9873
10009
|
#
|
9874
10010
|
# Valid metric filter key: `ANSWERING_MACHINE_DETECTION_STATUS`,
|
9875
|
-
# `DISCONNECT_REASON`
|
10011
|
+
# `CAMPAIGN_DELIVERY_EVENT_TYPE`, `DISCONNECT_REASON`
|
10012
|
+
#
|
10013
|
+
# Valid groupings and filters: Agent, Answering Machine Detection
|
10014
|
+
# Status, Campaign, Campaign Delivery EventType, Channel,
|
10015
|
+
# contact/segmentAttributes/connect:Subtype, Disconnect Reason,
|
10016
|
+
# Queue, Routing Profile
|
9876
10017
|
#
|
9877
|
-
#
|
9878
|
-
# Profile, Answering Machine Detection Status, Disconnect Reason
|
10018
|
+
# UI name: [Delivery attempts][58]
|
9879
10019
|
#
|
9880
|
-
#
|
10020
|
+
# <note markdown="1"> Campaign Delivery EventType filter and grouping are only available
|
10021
|
+
# for SMS and Email campaign delivery modes. Agent, Queue, Routing
|
10022
|
+
# Profile, Answering Machine Detection Status and Disconnect Reason
|
10023
|
+
# are only available for agent assisted voice and automated voice
|
10024
|
+
# delivery modes.
|
10025
|
+
#
|
10026
|
+
# </note>
|
9881
10027
|
#
|
9882
10028
|
# DELIVERY\_ATTEMPT\_DISPOSITION\_RATE
|
9883
10029
|
#
|
9884
|
-
# : This metric is available only for
|
9885
|
-
#
|
9886
|
-
# enabled.
|
10030
|
+
# : This metric is available only for outbound campaigns. Dispositions
|
10031
|
+
# for the agent assisted voice and automated voice delivery modes
|
10032
|
+
# are only available with answering machine detection enabled.
|
9887
10033
|
#
|
9888
10034
|
# Unit: Percent
|
9889
10035
|
#
|
9890
10036
|
# Valid metric filter key: `ANSWERING_MACHINE_DETECTION_STATUS`,
|
9891
|
-
# `DISCONNECT_REASON`
|
10037
|
+
# `CAMPAIGN_DELIVERY_EVENT_TYPE`, `DISCONNECT_REASON`
|
9892
10038
|
#
|
9893
|
-
# Valid groupings and filters:
|
9894
|
-
#
|
10039
|
+
# Valid groupings and filters: Agent, Answering Machine Detection
|
10040
|
+
# Status, Campaign, Channel,
|
10041
|
+
# contact/segmentAttributes/connect:Subtype, Disconnect Reason,
|
10042
|
+
# Queue, Routing Profile
|
9895
10043
|
#
|
9896
|
-
#
|
9897
|
-
# filters but not valid groupings.
|
10044
|
+
# UI name: [Delivery attempt disposition rate][59]
|
9898
10045
|
#
|
9899
|
-
#
|
10046
|
+
# <note markdown="1"> Campaign Delivery Event Type filter and grouping are only
|
10047
|
+
# available for SMS and Email campaign delivery modes. Agent, Queue,
|
10048
|
+
# Routing Profile, Answering Machine Detection Status and Disconnect
|
10049
|
+
# Reason are only available for agent assisted voice and automated
|
10050
|
+
# voice delivery modes.
|
9900
10051
|
#
|
9901
|
-
#
|
10052
|
+
# </note>
|
9902
10053
|
#
|
9903
10054
|
# FLOWS\_OUTCOME
|
9904
10055
|
#
|
@@ -9910,7 +10061,7 @@ module Aws::Connect
|
|
9910
10061
|
# Flows outcome type, Flows resource ID, Initiation method, Resource
|
9911
10062
|
# published timestamp
|
9912
10063
|
#
|
9913
|
-
# UI name: [Flows outcome][
|
10064
|
+
# UI name: [Flows outcome][60]
|
9914
10065
|
#
|
9915
10066
|
# FLOWS\_STARTED
|
9916
10067
|
#
|
@@ -9921,19 +10072,19 @@ module Aws::Connect
|
|
9921
10072
|
# resource ID, Flows resource ID, Initiation method, Resource
|
9922
10073
|
# published timestamp
|
9923
10074
|
#
|
9924
|
-
# UI name: [Flows started][
|
10075
|
+
# UI name: [Flows started][61]
|
9925
10076
|
#
|
9926
10077
|
# HUMAN\_ANSWERED\_CALLS
|
9927
10078
|
#
|
9928
|
-
# : This metric is available only for
|
9929
|
-
#
|
9930
|
-
# enabled.
|
10079
|
+
# : This metric is available only for outbound campaigns. Dispositions
|
10080
|
+
# for the agent assisted voice and automated voice delivery modes
|
10081
|
+
# are only available with answering machine detection enabled.
|
9931
10082
|
#
|
9932
10083
|
# Unit: Count
|
9933
10084
|
#
|
9934
|
-
# Valid groupings and filters:
|
10085
|
+
# Valid groupings and filters: Agent, Campaign
|
9935
10086
|
#
|
9936
|
-
# UI name: [Human answered][
|
10087
|
+
# UI name: [Human answered][62]
|
9937
10088
|
#
|
9938
10089
|
# MAX\_FLOW\_TIME
|
9939
10090
|
#
|
@@ -9945,7 +10096,7 @@ module Aws::Connect
|
|
9945
10096
|
# Flows outcome type, Flows resource ID, Initiation method, Resource
|
9946
10097
|
# published timestamp
|
9947
10098
|
#
|
9948
|
-
# UI name: [Maximum flow time][
|
10099
|
+
# UI name: [Maximum flow time][63]
|
9949
10100
|
#
|
9950
10101
|
# MAX\_QUEUED\_TIME
|
9951
10102
|
#
|
@@ -9955,7 +10106,7 @@ module Aws::Connect
|
|
9955
10106
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
9956
10107
|
# Q in Connect
|
9957
10108
|
#
|
9958
|
-
# UI name: [Maximum queued time][
|
10109
|
+
# UI name: [Maximum queued time][64]
|
9959
10110
|
#
|
9960
10111
|
# MIN\_FLOW\_TIME
|
9961
10112
|
#
|
@@ -9967,7 +10118,7 @@ module Aws::Connect
|
|
9967
10118
|
# Flows outcome type, Flows resource ID, Initiation method, Resource
|
9968
10119
|
# published timestamp
|
9969
10120
|
#
|
9970
|
-
# UI name: [Minimum flow time][
|
10121
|
+
# UI name: [Minimum flow time][65]
|
9971
10122
|
#
|
9972
10123
|
# PERCENT\_CASES\_FIRST\_CONTACT\_RESOLVED
|
9973
10124
|
#
|
@@ -9977,7 +10128,7 @@ module Aws::Connect
|
|
9977
10128
|
#
|
9978
10129
|
# Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
|
9979
10130
|
#
|
9980
|
-
# UI name: [Cases resolved on first contact][
|
10131
|
+
# UI name: [Cases resolved on first contact][66]
|
9981
10132
|
#
|
9982
10133
|
# PERCENT\_CONTACTS\_STEP\_EXPIRED
|
9983
10134
|
#
|
@@ -10009,7 +10160,7 @@ module Aws::Connect
|
|
10009
10160
|
# Flows outcome type, Flows resource ID, Initiation method, Resource
|
10010
10161
|
# published timestamp
|
10011
10162
|
#
|
10012
|
-
# UI name: [Flows outcome percentage][
|
10163
|
+
# UI name: [Flows outcome percentage][67].
|
10013
10164
|
#
|
10014
10165
|
# <note markdown="1"> The `FLOWS_OUTCOME_TYPE` is not a valid grouping.
|
10015
10166
|
#
|
@@ -10026,7 +10177,7 @@ module Aws::Connect
|
|
10026
10177
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
10027
10178
|
# Q in Connect
|
10028
10179
|
#
|
10029
|
-
# UI name: [Non-talk time percent][
|
10180
|
+
# UI name: [Non-talk time percent][68]
|
10030
10181
|
#
|
10031
10182
|
# PERCENT\_TALK\_TIME
|
10032
10183
|
#
|
@@ -10039,7 +10190,7 @@ module Aws::Connect
|
|
10039
10190
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
10040
10191
|
# Q in Connect
|
10041
10192
|
#
|
10042
|
-
# UI name: [Talk time percent][
|
10193
|
+
# UI name: [Talk time percent][69]
|
10043
10194
|
#
|
10044
10195
|
# PERCENT\_TALK\_TIME\_AGENT
|
10045
10196
|
#
|
@@ -10052,7 +10203,7 @@ module Aws::Connect
|
|
10052
10203
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
10053
10204
|
# Q in Connect
|
10054
10205
|
#
|
10055
|
-
# UI name: [Agent talk time percent][
|
10206
|
+
# UI name: [Agent talk time percent][70]
|
10056
10207
|
#
|
10057
10208
|
# PERCENT\_TALK\_TIME\_CUSTOMER
|
10058
10209
|
#
|
@@ -10065,7 +10216,7 @@ module Aws::Connect
|
|
10065
10216
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
10066
10217
|
# Q in Connect
|
10067
10218
|
#
|
10068
|
-
# UI name: [Customer talk time percent][
|
10219
|
+
# UI name: [Customer talk time percent][71]
|
10069
10220
|
#
|
10070
10221
|
# REOPENED\_CASE\_ACTIONS
|
10071
10222
|
#
|
@@ -10075,7 +10226,7 @@ module Aws::Connect
|
|
10075
10226
|
#
|
10076
10227
|
# Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
|
10077
10228
|
#
|
10078
|
-
# UI name: [Cases reopened][
|
10229
|
+
# UI name: [Cases reopened][72]
|
10079
10230
|
#
|
10080
10231
|
# RESOLVED\_CASE\_ACTIONS
|
10081
10232
|
#
|
@@ -10085,7 +10236,7 @@ module Aws::Connect
|
|
10085
10236
|
#
|
10086
10237
|
# Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
|
10087
10238
|
#
|
10088
|
-
# UI name: [Cases resolved][
|
10239
|
+
# UI name: [Cases resolved][73]
|
10089
10240
|
#
|
10090
10241
|
# SERVICE\_LEVEL
|
10091
10242
|
#
|
@@ -10100,7 +10251,7 @@ module Aws::Connect
|
|
10100
10251
|
# 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
|
10101
10252
|
# (for "Less than") or `LTE` (for "Less than equal").
|
10102
10253
|
#
|
10103
|
-
# UI name: [Service level X][
|
10254
|
+
# UI name: [Service level X][74]
|
10104
10255
|
#
|
10105
10256
|
# STEP\_CONTACTS\_QUEUED
|
10106
10257
|
#
|
@@ -10118,7 +10269,7 @@ module Aws::Connect
|
|
10118
10269
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
10119
10270
|
# Agent, Agent Hierarchy, Q in Connect
|
10120
10271
|
#
|
10121
|
-
# UI name: [After contact work time][
|
10272
|
+
# UI name: [After contact work time][75]
|
10122
10273
|
#
|
10123
10274
|
# SUM\_CONNECTING\_TIME\_AGENT
|
10124
10275
|
#
|
@@ -10131,7 +10282,7 @@ module Aws::Connect
|
|
10131
10282
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
10132
10283
|
# Agent, Agent Hierarchy
|
10133
10284
|
#
|
10134
|
-
# UI name: [Agent API connecting time][
|
10285
|
+
# UI name: [Agent API connecting time][76]
|
10135
10286
|
#
|
10136
10287
|
# <note markdown="1"> The `Negate` key in metric-level filters is not applicable for
|
10137
10288
|
# this metric.
|
@@ -10153,7 +10304,7 @@ module Aws::Connect
|
|
10153
10304
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
10154
10305
|
# RoutingStepExpression, Q in Connect
|
10155
10306
|
#
|
10156
|
-
# UI name: [Contact abandoned][
|
10307
|
+
# UI name: [Contact abandoned][77]
|
10157
10308
|
#
|
10158
10309
|
# SUM\_CONTACTS\_ABANDONED\_IN\_X
|
10159
10310
|
#
|
@@ -10166,7 +10317,7 @@ module Aws::Connect
|
|
10166
10317
|
# 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
|
10167
10318
|
# (for "Less than") or `LTE` (for "Less than equal").
|
10168
10319
|
#
|
10169
|
-
# UI name: [Contacts abandoned in X seconds][
|
10320
|
+
# UI name: [Contacts abandoned in X seconds][78]
|
10170
10321
|
#
|
10171
10322
|
# SUM\_CONTACTS\_ANSWERED\_IN\_X
|
10172
10323
|
#
|
@@ -10179,7 +10330,7 @@ module Aws::Connect
|
|
10179
10330
|
# 604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
|
10180
10331
|
# (for "Less than") or `LTE` (for "Less than equal").
|
10181
10332
|
#
|
10182
|
-
# UI name: [Contacts answered in X seconds][
|
10333
|
+
# UI name: [Contacts answered in X seconds][79]
|
10183
10334
|
#
|
10184
10335
|
# SUM\_CONTACT\_FLOW\_TIME
|
10185
10336
|
#
|
@@ -10188,7 +10339,7 @@ module Aws::Connect
|
|
10188
10339
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
10189
10340
|
# Agent, Agent Hierarchy, Q in Connect
|
10190
10341
|
#
|
10191
|
-
# UI name: [Contact flow time][
|
10342
|
+
# UI name: [Contact flow time][80]
|
10192
10343
|
#
|
10193
10344
|
# SUM\_CONTACT\_TIME\_AGENT
|
10194
10345
|
#
|
@@ -10197,7 +10348,7 @@ module Aws::Connect
|
|
10197
10348
|
# Valid groupings and filters: Routing Profile, Agent, Agent
|
10198
10349
|
# Hierarchy
|
10199
10350
|
#
|
10200
|
-
# UI name: [Agent on contact time][
|
10351
|
+
# UI name: [Agent on contact time][81]
|
10201
10352
|
#
|
10202
10353
|
# SUM\_CONTACTS\_DISCONNECTED
|
10203
10354
|
#
|
@@ -10209,7 +10360,7 @@ module Aws::Connect
|
|
10209
10360
|
# Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
10210
10361
|
# Q in Connect
|
10211
10362
|
#
|
10212
|
-
# UI name: [Contact disconnected][
|
10363
|
+
# UI name: [Contact disconnected][82]
|
10213
10364
|
#
|
10214
10365
|
# SUM\_ERROR\_STATUS\_TIME\_AGENT
|
10215
10366
|
#
|
@@ -10218,7 +10369,7 @@ module Aws::Connect
|
|
10218
10369
|
# Valid groupings and filters: Routing Profile, Agent, Agent
|
10219
10370
|
# Hierarchy
|
10220
10371
|
#
|
10221
|
-
# UI name: [Error status time][
|
10372
|
+
# UI name: [Error status time][83]
|
10222
10373
|
#
|
10223
10374
|
# SUM\_HANDLE\_TIME
|
10224
10375
|
#
|
@@ -10227,7 +10378,7 @@ module Aws::Connect
|
|
10227
10378
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
10228
10379
|
# Agent, Agent Hierarchy, Q in Connect
|
10229
10380
|
#
|
10230
|
-
# UI name: [Contact handle time][
|
10381
|
+
# UI name: [Contact handle time][84]
|
10231
10382
|
#
|
10232
10383
|
# SUM\_HOLD\_TIME
|
10233
10384
|
#
|
@@ -10236,7 +10387,7 @@ module Aws::Connect
|
|
10236
10387
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
10237
10388
|
# Agent, Agent Hierarchy, Q in Connect
|
10238
10389
|
#
|
10239
|
-
# UI name: [Customer hold time][
|
10390
|
+
# UI name: [Customer hold time][85]
|
10240
10391
|
#
|
10241
10392
|
# SUM\_IDLE\_TIME\_AGENT
|
10242
10393
|
#
|
@@ -10245,7 +10396,7 @@ module Aws::Connect
|
|
10245
10396
|
# Valid groupings and filters: Routing Profile, Agent, Agent
|
10246
10397
|
# Hierarchy
|
10247
10398
|
#
|
10248
|
-
# UI name: [Agent idle time][
|
10399
|
+
# UI name: [Agent idle time][86]
|
10249
10400
|
#
|
10250
10401
|
# SUM\_INTERACTION\_AND\_HOLD\_TIME
|
10251
10402
|
#
|
@@ -10254,7 +10405,7 @@ module Aws::Connect
|
|
10254
10405
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
10255
10406
|
# Agent, Agent Hierarchy, Q in Connect
|
10256
10407
|
#
|
10257
|
-
# UI name: [Agent interaction and hold time][
|
10408
|
+
# UI name: [Agent interaction and hold time][87]
|
10258
10409
|
#
|
10259
10410
|
# SUM\_INTERACTION\_TIME
|
10260
10411
|
#
|
@@ -10263,7 +10414,7 @@ module Aws::Connect
|
|
10263
10414
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
10264
10415
|
# Agent, Agent Hierarchy
|
10265
10416
|
#
|
10266
|
-
# UI name: [Agent interaction time][
|
10417
|
+
# UI name: [Agent interaction time][88]
|
10267
10418
|
#
|
10268
10419
|
# SUM\_NON\_PRODUCTIVE\_TIME\_AGENT
|
10269
10420
|
#
|
@@ -10272,7 +10423,7 @@ module Aws::Connect
|
|
10272
10423
|
# Valid groupings and filters: Routing Profile, Agent, Agent
|
10273
10424
|
# Hierarchy
|
10274
10425
|
#
|
10275
|
-
# UI name: [Non-Productive Time][
|
10426
|
+
# UI name: [Non-Productive Time][89]
|
10276
10427
|
#
|
10277
10428
|
# SUM\_ONLINE\_TIME\_AGENT
|
10278
10429
|
#
|
@@ -10281,7 +10432,7 @@ module Aws::Connect
|
|
10281
10432
|
# Valid groupings and filters: Routing Profile, Agent, Agent
|
10282
10433
|
# Hierarchy
|
10283
10434
|
#
|
10284
|
-
# UI name: [Online time][
|
10435
|
+
# UI name: [Online time][90]
|
10285
10436
|
#
|
10286
10437
|
# SUM\_RETRY\_CALLBACK\_ATTEMPTS
|
10287
10438
|
#
|
@@ -10290,7 +10441,7 @@ module Aws::Connect
|
|
10290
10441
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
10291
10442
|
# contact/segmentAttributes/connect:Subtype, Q in Connect
|
10292
10443
|
#
|
10293
|
-
# UI name: [Callback attempts][
|
10444
|
+
# UI name: [Callback attempts][91]
|
10294
10445
|
#
|
10295
10446
|
#
|
10296
10447
|
#
|
@@ -10334,55 +10485,57 @@ module Aws::Connect
|
|
10334
10485
|
# [38]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-wait-time-historical
|
10335
10486
|
# [39]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-historical
|
10336
10487
|
# [40]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-rate-historical
|
10337
|
-
# [41]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10338
|
-
# [42]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10339
|
-
# [43]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10340
|
-
# [44]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
10341
|
-
# [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
10342
|
-
# [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
10343
|
-
# [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
10344
|
-
# [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
10345
|
-
# [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
10346
|
-
# [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
10347
|
-
# [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
10348
|
-
# [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
10349
|
-
# [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
10350
|
-
# [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
10351
|
-
# [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10352
|
-
# [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10353
|
-
# [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10354
|
-
# [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10355
|
-
# [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10356
|
-
# [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10357
|
-
# [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10358
|
-
# [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10359
|
-
# [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10360
|
-
# [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10361
|
-
# [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10362
|
-
# [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10363
|
-
# [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10364
|
-
# [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10365
|
-
# [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10366
|
-
# [70]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10367
|
-
# [71]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10368
|
-
# [72]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10369
|
-
# [73]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10370
|
-
# [74]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10371
|
-
# [75]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10372
|
-
# [76]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10373
|
-
# [77]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-
|
10374
|
-
# [78]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10375
|
-
# [79]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10376
|
-
# [80]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-
|
10377
|
-
# [81]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10378
|
-
# [82]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-
|
10379
|
-
# [83]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10380
|
-
# [84]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10381
|
-
# [85]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10382
|
-
# [86]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-
|
10383
|
-
# [87]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10384
|
-
# [88]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10385
|
-
# [89]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#
|
10488
|
+
# [41]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-interactions-historical
|
10489
|
+
# [42]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-send-attempts-historical
|
10490
|
+
# [43]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-created-historical
|
10491
|
+
# [44]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical
|
10492
|
+
# [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical
|
10493
|
+
# [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical
|
10494
|
+
# [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical
|
10495
|
+
# [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical
|
10496
|
+
# [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical
|
10497
|
+
# [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical
|
10498
|
+
# [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical
|
10499
|
+
# [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical
|
10500
|
+
# [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-removed-historical
|
10501
|
+
# [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical
|
10502
|
+
# [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical
|
10503
|
+
# [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical
|
10504
|
+
# [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical
|
10505
|
+
# [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempts-historical
|
10506
|
+
# [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempt-disposition-rate-historical
|
10507
|
+
# [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical
|
10508
|
+
# [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical
|
10509
|
+
# [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#human-answered-historical
|
10510
|
+
# [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-flow-time-historical
|
10511
|
+
# [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical
|
10512
|
+
# [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#minimum-flow-time-historical
|
10513
|
+
# [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical
|
10514
|
+
# [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-percentage-historical
|
10515
|
+
# [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical
|
10516
|
+
# [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical
|
10517
|
+
# [70]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical
|
10518
|
+
# [71]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical
|
10519
|
+
# [72]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical
|
10520
|
+
# [73]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historical
|
10521
|
+
# [74]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical
|
10522
|
+
# [75]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical
|
10523
|
+
# [76]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time
|
10524
|
+
# [77]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical
|
10525
|
+
# [78]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical
|
10526
|
+
# [79]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical
|
10527
|
+
# [80]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical
|
10528
|
+
# [81]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical
|
10529
|
+
# [82]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical
|
10530
|
+
# [83]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical
|
10531
|
+
# [84]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical
|
10532
|
+
# [85]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical
|
10533
|
+
# [86]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica
|
10534
|
+
# [87]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical
|
10535
|
+
# [88]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical
|
10536
|
+
# [89]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical
|
10537
|
+
# [90]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical
|
10538
|
+
# [91]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical
|
10386
10539
|
# @return [Array<Types::MetricV2>]
|
10387
10540
|
#
|
10388
10541
|
# @!attribute [rw] next_token
|
@@ -12233,6 +12386,54 @@ module Aws::Connect
|
|
12233
12386
|
include Aws::Structure
|
12234
12387
|
end
|
12235
12388
|
|
12389
|
+
# @!attribute [rw] instance_id
|
12390
|
+
# The identifier of the Amazon Connect instance.
|
12391
|
+
# @return [String]
|
12392
|
+
#
|
12393
|
+
# @!attribute [rw] contact_flow_id
|
12394
|
+
# The identifier of the flow.
|
12395
|
+
# @return [String]
|
12396
|
+
#
|
12397
|
+
# @!attribute [rw] next_token
|
12398
|
+
# The token for the next set of results. Use the value returned in the
|
12399
|
+
# previous response in the next request to retrieve the next set of
|
12400
|
+
# results.
|
12401
|
+
# @return [String]
|
12402
|
+
#
|
12403
|
+
# @!attribute [rw] max_results
|
12404
|
+
# The maximum number of results to return per page. The default
|
12405
|
+
# MaxResult size is 100.
|
12406
|
+
# @return [Integer]
|
12407
|
+
#
|
12408
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListContactFlowVersionsRequest AWS API Documentation
|
12409
|
+
#
|
12410
|
+
class ListContactFlowVersionsRequest < Struct.new(
|
12411
|
+
:instance_id,
|
12412
|
+
:contact_flow_id,
|
12413
|
+
:next_token,
|
12414
|
+
:max_results)
|
12415
|
+
SENSITIVE = []
|
12416
|
+
include Aws::Structure
|
12417
|
+
end
|
12418
|
+
|
12419
|
+
# @!attribute [rw] contact_flow_version_summary_list
|
12420
|
+
# A list of flow version summaries.
|
12421
|
+
# @return [Array<Types::ContactFlowVersionSummary>]
|
12422
|
+
#
|
12423
|
+
# @!attribute [rw] next_token
|
12424
|
+
# If there are additional results, this is the token for the next set
|
12425
|
+
# of results.
|
12426
|
+
# @return [String]
|
12427
|
+
#
|
12428
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListContactFlowVersionsResponse AWS API Documentation
|
12429
|
+
#
|
12430
|
+
class ListContactFlowVersionsResponse < Struct.new(
|
12431
|
+
:contact_flow_version_summary_list,
|
12432
|
+
:next_token)
|
12433
|
+
SENSITIVE = []
|
12434
|
+
include Aws::Structure
|
12435
|
+
end
|
12436
|
+
|
12236
12437
|
# @!attribute [rw] instance_id
|
12237
12438
|
# The identifier of the Amazon Connect instance. You can [find the
|
12238
12439
|
# instance ID][1] in the Amazon Resource Name (ARN) of the instance.
|