aws-sdk-connect 1.183.0 → 1.185.0

data/lib/aws-sdk-connect/types.rb

@@ -309,8 +309,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource. For example, \\\{ "Tags": \\\{"key1":"value1",
-    #   "key2":"value2"\\} \\}.
+    #   resource. For example, \{ "Tags": \{"key1":"value1",
+    #   "key2":"value2"} }.
     #   @return [Hash<String,String>]
     #
     # @!attribute [rw] last_modified_time
@@ -1098,8 +1098,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource. For example, `\{ "Tags": \{"key1":"value1",
-    #   "key2":"value2"\} \}`.
+    #   resource. For example, `{ "Tags": {"key1":"value1", "key2":"value2"}
+    #   }`.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AttachedFile AWS API Documentation
@@ -1893,8 +1893,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource. For example, \\\{ "Tags": \\\{"key1":"value1",
-    #   "key2":"value2"\\} \\}.
+    #   resource. For example, \{ "Tags": \{"key1":"value1",
+    #   "key2":"value2"} }.
     #   @return [Hash<String,String>]
     #
     # @!attribute [rw] client_token
@@ -1904,7 +1904,7 @@ module Aws::Connect
     #   see [Making retries safe with idempotent APIs][1].
     #
     #   Pattern:
-    #   `^[a-f0-9]\{8\}-[a-f0-9]\{4\}-[a-f0-9]\{4\}-[a-f0-9]\{4\}-[a-f0-9]\{12\}$`
+    #   `^[a-f0-9]{8}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{12}$`
     #
     #   **A suitable default value is auto-generated.** You should normally
     #   not need to pass this option.
@@ -1990,8 +1990,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource. For example, \\\{ "Tags": \\\{"key1":"value1",
-    #   "key2":"value2"\\} \\}.
+    #   resource. For example, \{ "Tags": \{"key1":"value1",
+    #   "key2":"value2"} }.
     #   @return [Hash<String,String>]
     #
     # @!attribute [rw] phone_number_status
@@ -2500,10 +2500,35 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource. For example, \\\{ "Tags": \\\{"key1":"value1",
-    #   "key2":"value2"\\} \\}.
+    #   resource. For example, \{ "Tags": \{"key1":"value1",
+    #   "key2":"value2"} }.
     #   @return [Hash<String,String>]
     #
+    # @!attribute [rw] is_default
+    #   Amazon Connect includes a set of default flows that have already
+    #   been published. It uses them to power your contact center.
+    #   @return [Boolean]
+    #
+    # @!attribute [rw] flow_content_sha_256
+    #   Indicates the checksum value of the flow content.
+    #   @return [String]
+    #
+    # @!attribute [rw] version
+    #   The identifier of the flow version.
+    #   @return [Integer]
+    #
+    # @!attribute [rw] version_description
+    #   The description of the flow version.
+    #   @return [String]
+    #
+    # @!attribute [rw] last_modified_time
+    #   The time at which the contact flow was last modified.
+    #   @return [Time]
+    #
+    # @!attribute [rw] last_modified_region
+    #   The region in which the contact flow was last modified
+    #   @return [String]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactFlow AWS API Documentation
     #
     class ContactFlow < Struct.new(
@@ -2515,7 +2540,13 @@ module Aws::Connect
       :status,
       :description,
       :content,
-      :tags)
+      :tags,
+      :is_default,
+      :flow_content_sha_256,
+      :version,
+      :version_description,
+      :last_modified_time,
+      :last_modified_region)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -2557,8 +2588,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource. For example, \\\{ "Tags": \\\{"key1":"value1",
-    #   "key2":"value2"\\} \\}.
+    #   resource. For example, \{ "Tags": \{"key1":"value1",
+    #   "key2":"value2"} }.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactFlowModule AWS API Documentation
@@ -2777,6 +2808,30 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # A summary of a contact flow version's metadata.
+    #
+    # @!attribute [rw] arn
+    #   The Amazon Resource Name (ARN) of the view version.
+    #   @return [String]
+    #
+    # @!attribute [rw] version_description
+    #   The description of the flow version.
+    #   @return [String]
+    #
+    # @!attribute [rw] version
+    #   The identifier of the flow version.
+    #   @return [Integer]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactFlowVersionSummary AWS API Documentation
+    #
+    class ContactFlowVersionSummary < Struct.new(
+      :arn,
+      :version_description,
+      :version)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # The contact with the specified ID is not active or does not exist.
     # Applies to Voice calls only, not to Chat or Task contacts.
     #
@@ -3050,8 +3105,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource. For example, \\\{ "Tags": \\\{"key1":"value1",
-    #   "key2":"value2"\\} \\}.
+    #   resource. For example, \{ "Tags": \{"key1":"value1",
+    #   "key2":"value2"} }.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateAgentStatusRequest AWS API Documentation
@@ -3131,8 +3186,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource. For example, \\\{ "Tags": \\\{"key1":"value1",
-    #   "key2":"value2"\\} \\}.
+    #   resource. For example, \{ "Tags": \{"key1":"value1",
+    #   "key2":"value2"} }.
     #   @return [Hash<String,String>]
     #
     # @!attribute [rw] client_token
@@ -3220,8 +3275,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource. For example, \\\{ "Tags": \\\{"key1":"value1",
-    #   "key2":"value2"\\} \\}.
+    #   resource. For example, \{ "Tags": \{"key1":"value1",
+    #   "key2":"value2"} }.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateContactFlowRequest AWS API Documentation
@@ -3246,11 +3301,72 @@ module Aws::Connect
     #   The Amazon Resource Name (ARN) of the flow.
     #   @return [String]
     #
+    # @!attribute [rw] flow_content_sha_256
+    #   Indicates the checksum value of the flow content.
+    #   @return [String]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateContactFlowResponse AWS API Documentation
     #
     class CreateContactFlowResponse < Struct.new(
       :contact_flow_id,
-      :contact_flow_arn)
+      :contact_flow_arn,
+      :flow_content_sha_256)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] description
+    #   The description of the flow version.
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_flow_id
+    #   The identifier of the flow.
+    #   @return [String]
+    #
+    # @!attribute [rw] flow_content_sha_256
+    #   Indicates the checksum value of the flow content.
+    #   @return [String]
+    #
+    # @!attribute [rw] last_modified_time
+    #   The Amazon Web Services Region where this resource was last
+    #   modified.
+    #   @return [Time]
+    #
+    # @!attribute [rw] last_modified_region
+    #   The Amazon Web Services Region where this resource was last
+    #   modified.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateContactFlowVersionRequest AWS API Documentation
+    #
+    class CreateContactFlowVersionRequest < Struct.new(
+      :instance_id,
+      :description,
+      :contact_flow_id,
+      :flow_content_sha_256,
+      :last_modified_time,
+      :last_modified_region)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] contact_flow_arn
+    #   The Amazon Resource Name (ARN) of the flow.
+    #   @return [String]
+    #
+    # @!attribute [rw] version
+    #   The identifier of the flow version.
+    #   @return [Integer]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateContactFlowVersionResponse AWS API Documentation
+    #
+    class CreateContactFlowVersionResponse < Struct.new(
+      :contact_flow_arn,
+      :version)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -3354,8 +3470,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource. For example, \\\{ "Tags": \\\{"key1":"value1",
-    #   "key2":"value2"\\} \\}.
+    #   resource. For example, \{ "Tags": \{"key1":"value1",
+    #   "key2":"value2"} }.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateHoursOfOperationRequest AWS API Documentation
@@ -3414,8 +3530,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource. For example, `\{ "tags": \{"key1":"value1",
-    #   "key2":"value2"\} \}`.
+    #   resource. For example, `{ "tags": {"key1":"value1", "key2":"value2"}
+    #   }`.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateInstanceRequest AWS API Documentation
@@ -3488,8 +3604,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource. For example, \\\{ "Tags": \\\{"key1":"value1",
-    #   "key2":"value2"\\} \\}.
+    #   resource. For example, \{ "Tags": \{"key1":"value1",
+    #   "key2":"value2"} }.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateIntegrationAssociationRequest AWS API Documentation
@@ -3641,7 +3757,6 @@ module Aws::Connect
     #       * SourceContactId = "C2"
     #
     #       * RehydrationType = "FROM\_SEGMENT"
-    #
     #     * **Expected behavior**
     #
     #       * This starts a persistent chat session from the specified past
@@ -3651,7 +3766,6 @@ module Aws::Connect
     #         session.
     #
     #       ^
-    #
     #   * **Use Case 2**: The customer wants to continue the past chat
     #     session and see the transcript of the entire past engagement,
     #     including the post chat survey. For this they will use the
@@ -3662,7 +3776,6 @@ module Aws::Connect
     #       * SourceContactId = "C1"
     #
     #       * RehydrationType = "ENTIRE\_PAST\_SESSION"
-    #
     #     * **Expected behavior**
     #
     #       * This starts a persistent chat session from the most recently
@@ -3765,8 +3878,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource. For example, \\\{ "Tags": \\\{"key1":"value1",
-    #   "key2":"value2"\\} \\}.
+    #   resource. For example, \{ "Tags": \{"key1":"value1",
+    #   "key2":"value2"} }.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreatePromptRequest AWS API Documentation
@@ -3834,8 +3947,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource. For example, \\\{ "Tags": \\\{"key1":"value1",
-    #   "key2":"value2"\\} \\}.
+    #   resource. For example, \{ "Tags": \{"key1":"value1",
+    #   "key2":"value2"} }.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateQueueRequest AWS API Documentation
@@ -3893,8 +4006,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource. For example, \\\{ "Tags": \\\{"key1":"value1",
-    #   "key2":"value2"\\} \\}.
+    #   resource. For example, \{ "Tags": \{"key1":"value1",
+    #   "key2":"value2"} }.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateQuickConnectRequest AWS API Documentation
@@ -3971,8 +4084,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource. For example, \\\{ "Tags": \\\{"key1":"value1",
-    #   "key2":"value2"\\} \\}.
+    #   resource. For example, \{ "Tags": \{"key1":"value1",
+    #   "key2":"value2"} }.
     #   @return [Hash<String,String>]
     #
     # @!attribute [rw] agent_availability_timer
@@ -4115,8 +4228,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource. For example, \\\{ "Tags": \\\{"key1":"value1",
-    #   "key2":"value2"\\} \\}.
+    #   resource. For example, \{ "Tags": \{"key1":"value1",
+    #   "key2":"value2"} }.
     #   @return [Hash<String,String>]
     #
     # @!attribute [rw] allowed_access_control_tags
@@ -4300,8 +4413,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource. For example, \\\{ "Tags": \\\{"key1":"value1",
-    #   "key2":"value2"\\} \\}.
+    #   resource. For example, \{ "Tags": \{"key1":"value1",
+    #   "key2":"value2"} }.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateTrafficDistributionGroupRequest AWS API Documentation
@@ -4355,8 +4468,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource. For example, \\\{ "Tags": \\\{"key1":"value1",
-    #   "key2":"value2"\\} \\}.
+    #   resource. For example, \{ "Tags": \{"key1":"value1",
+    #   "key2":"value2"} }.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateUseCaseRequest AWS API Documentation
@@ -4408,8 +4521,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource. For example, \\\{ "Tags": \\\{"key1":"value1",
-    #   "key2":"value2"\\} \\}.
+    #   resource. For example, \{ "Tags": \{"key1":"value1",
+    #   "key2":"value2"} }.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateUserHierarchyGroupRequest AWS API Documentation
@@ -4507,8 +4620,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource. For example, \\\{ "Tags": \\\{"key1":"value1",
-    #   "key2":"value2"\\} \\}.
+    #   resource. For example, \{ "Tags": \{"key1":"value1",
+    #   "key2":"value2"} }.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateUserRequest AWS API Documentation
@@ -4579,8 +4692,8 @@ module Aws::Connect
     # @!attribute [rw] tags
     #   The tags associated with the view resource (not specific to view
     #   version).These tags can be used to organize, track, or control
-    #   access for this resource. For example, \\\{ "tags":
-    #   \\\{"key1":"value1", "key2":"value2"\\} \\}.
+    #   access for this resource. For example, \{ "tags":
+    #   \{"key1":"value1", "key2":"value2"} }.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateViewRequest AWS API Documentation
@@ -4705,8 +4818,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource. For example, \\\{ "Tags": \\\{"key1":"value1",
-    #   "key2":"value2"\\} \\}.
+    #   resource. For example, \{ "Tags": \{"key1":"value1",
+    #   "key2":"value2"} }.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateVocabularyRequest AWS API Documentation
@@ -7159,8 +7272,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource. For example, \\\{ "Tags": \\\{"key1":"value1",
-    #   "key2":"value2"\\} \\}.
+    #   resource. For example, \{ "Tags": \{"key1":"value1",
+    #   "key2":"value2"} }.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/Evaluation AWS API Documentation
@@ -7310,8 +7423,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource. For example, \\\{ "Tags": \\\{"key1":"value1",
-    #   "key2":"value2"\\} \\}.
+    #   resource. For example, \{ "Tags": \{"key1":"value1",
+    #   "key2":"value2"} }.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EvaluationForm AWS API Documentation
@@ -8295,8 +8408,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource. For example, `\{ "Tags": \{"key1":"value1",
-    #   "key2":"value2"\} \}`.
+    #   resource. For example, `{ "Tags": {"key1":"value1", "key2":"value2"}
+    #   }`.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/GetAttachedFileResponse AWS API Documentation
@@ -8478,8 +8591,8 @@ module Aws::Connect
     #     returned in MILLISECONDS. For example, if you get a response like
     #     this:
     #
-    #     `\{ "Metric": \{ "Name": "OLDEST_CONTACT_AGE", "Unit": "SECONDS"
-    #     \}, "Value": 24113.0 `\\}
+    #     `{ "Metric": { "Name": "OLDEST_CONTACT_AGE", "Unit": "SECONDS" },
+    #     "Value": 24113.0 `}
     #
     #     The actual OLDEST\_CONTACT\_AGE is 24 seconds.
     #
@@ -9097,7 +9210,6 @@ module Aws::Connect
     #
     #     * `TOTAL`: The difference between `StartTime` and `EndTime` must
     #       be less than 35 days.
-    #
     #   * `TimeZone`: The timezone applied to requested metrics.
     #   @return [Types::IntervalDetails]
     #
@@ -9138,7 +9250,8 @@ module Aws::Connect
     #     `AGENT_HIERARCHY_LEVEL_THREE` \| `AGENT_HIERARCHY_LEVEL_FOUR` \|
     #     `AGENT_HIERARCHY_LEVEL_FIVE` \|
     #     `ANSWERING_MACHINE_DETECTION_STATUS` \| `CAMPAIGN` \|
-    #     `CASE_TEMPLATE_ARN` \| `CASE_STATUS` \| `CHANNEL` \|
+    #     `CAMPAIGN_DELIVERY_EVENT_TYPE` \|`CASE_TEMPLATE_ARN` \|
+    #     `CASE_STATUS` \| `CHANNEL` \|
     #     `contact/segmentAttributes/connect:Subtype` \| `DISCONNECT_REASON`
     #     \| `FEATURE` \| `FLOW_TYPE` \| `FLOWS_NEXT_RESOURCE_ID` \|
     #     `FLOWS_NEXT_RESOURCE_QUEUE_ID` \| `FLOWS_OUTCOME_TYPE` \|
@@ -9174,7 +9287,6 @@ module Aws::Connect
     #
     #     * FALSE includes all contacts that did not have Amazon Q in
     #       Connect enabled as part of the flow
-    #
     #     This filter is available only for contact record-driven metrics.
     #
     #     [Campaign][2] ARNs are valid `filterValues` for the `CAMPAIGN`
@@ -9198,7 +9310,8 @@ module Aws::Connect
     #   `AGENT_HIERARCHY_LEVEL_TWO` \| `AGENT_HIERARCHY_LEVEL_THREE` \|
     #   `AGENT_HIERARCHY_LEVEL_FOUR` \| `AGENT_HIERARCHY_LEVEL_FIVE` \|
     #   `ANSWERING_MACHINE_DETECTION_STATUS` \| `CAMPAIGN` \|
-    #   `CASE_TEMPLATE_ARN` \| `CASE_STATUS` \| `CHANNEL` \|
+    #   `CAMPAIGN_DELIVERY_EVENT_TYPE` \| `CASE_TEMPLATE_ARN` \|
+    #   `CASE_STATUS` \| `CHANNEL` \|
     #   `contact/segmentAttributes/connect:Subtype` \| `DISCONNECT_REASON`
     #   \| `FLOWS_RESOURCE_ID` \| `FLOWS_MODULE_RESOURCE_ID` \| `FLOW_TYPE`
     #   \| `FLOWS_OUTCOME_TYPE` \| `INITIATION_METHOD` \|
@@ -9414,12 +9527,12 @@ module Aws::Connect
     #
     #   AVG\_DIALS\_PER\_MINUTE
     #
-    #   : This metric is available only for contacts analyzed by outbound
-    #     campaigns analytics.
+    #   : This metric is available only for outbound campaigns that use the
+    #     agent assisted voice and automated voice delivery modes.
     #
     #     Unit: Count
     #
-    #     Valid groupings and filters: Campaign, Agent, Queue, Routing
+    #     Valid groupings and filters: Agent, Campaign, Queue, Routing
     #     Profile
     #
     #     UI name: [Average dials per minute][21]
@@ -9628,8 +9741,8 @@ module Aws::Connect
     #
     #   AVG\_WAIT\_TIME\_AFTER\_CUSTOMER\_CONNECTION
     #
-    #   : This metric is available only for contacts analyzed by outbound
-    #     campaigns analytics.
+    #   : This metric is available only for outbound campaigns that use the
+    #     agent assisted voice and automated voice delivery modes.
     #
     #     Unit: Seconds
     #
@@ -9639,12 +9752,12 @@ module Aws::Connect
     #
     #   CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X
     #
-    #   : This metric is available only for contacts analyzed by outbound
-    #     campaigns analytics.
+    #   : This metric is available only for outbound campaigns using the
+    #     agent assisted voice and automated voice delivery modes.
     #
     #     Unit: Count
     #
-    #     Valid groupings and filters: Campaign, Agent
+    #     Valid groupings and filters: Agent, Campaign
     #
     #     Threshold: For `ThresholdValue`, enter any whole number from 1 to
     #     604800 (inclusive), in seconds. For `Comparison`, you must enter
@@ -9654,12 +9767,12 @@ module Aws::Connect
     #
     #   CAMPAIGN\_CONTACTS\_ABANDONED\_AFTER\_X\_RATE
     #
-    #   : This metric is available only for contacts analyzed by outbound
-    #     campaigns analytics.
+    #   : This metric is available only for outbound campaigns using the
+    #     agent assisted voice and automated voice delivery modes.
     #
     #     Unit: Percent
     #
-    #     Valid groupings and filters: Campaign, Agent
+    #     Valid groupings and filters: Agent, Campaign
     #
     #     Threshold: For `ThresholdValue`, enter any whole number from 1 to
     #     604800 (inclusive), in seconds. For `Comparison`, you must enter
@@ -9667,6 +9780,30 @@ module Aws::Connect
     #
     #     UI name: [Campaign contacts abandoned after X rate][40]
     #
+    #   CAMPAIGN\_INTERACTIONS
+    #
+    #   : This metric is available only for outbound campaigns using the
+    #     email delivery mode.
+    #
+    #     Unit: Count
+    #
+    #     Valid metric filter key: CAMPAIGN\_INTERACTION\_EVENT\_TYPE
+    #
+    #     Valid groupings and filters: Campaign
+    #
+    #     UI name: [Campaign interactions][41]
+    #
+    #   CAMPAIGN\_SEND\_ATTEMPTS
+    #
+    #   : This metric is available only for outbound campaigns.
+    #
+    #     Unit: Count
+    #
+    #     Valid groupings and filters: Campaign, Channel,
+    #     contact/segmentAttributes/connect:Subtype
+    #
+    #     UI name: [Campaign send attempts][42]
+    #
     #   CASES\_CREATED
     #
     #   : Unit: Count
@@ -9675,7 +9812,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases created][41]
+    #     UI name: [Cases created][43]
     #
     #   CONTACTS\_CREATED
     #
@@ -9686,7 +9823,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Contacts created][42]
+    #     UI name: [Contacts created][44]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -9703,7 +9840,7 @@ module Aws::Connect
     #     contact/segmentAttributes/connect:Subtype, RoutingStepExpression,
     #     Q in Connect
     #
-    #     UI name: [API contacts handled][43]
+    #     UI name: [API contacts handled][45]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -9718,7 +9855,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Agent, Agent
     #     Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Contacts handled (connected to agent timestamp)][44]
+    #     UI name: [Contacts handled (connected to agent timestamp)][46]
     #
     #   CONTACTS\_HOLD\_ABANDONS
     #
@@ -9728,7 +9865,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Contacts hold disconnect][44]
+    #     UI name: [Contacts hold disconnect][46]
     #
     #   CONTACTS\_ON\_HOLD\_AGENT\_DISCONNECT
     #
@@ -9737,7 +9874,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts hold agent disconnect][45]
+    #     UI name: [Contacts hold agent disconnect][47]
     #
     #   CONTACTS\_ON\_HOLD\_CUSTOMER\_DISCONNECT
     #
@@ -9746,7 +9883,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts hold customer disconnect][46]
+    #     UI name: [Contacts hold customer disconnect][48]
     #
     #   CONTACTS\_PUT\_ON\_HOLD
     #
@@ -9755,7 +9892,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts put on hold][46]
+    #     UI name: [Contacts put on hold][48]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_EXTERNAL
     #
@@ -9764,7 +9901,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts transferred out external][47]
+    #     UI name: [Contacts transferred out external][49]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_INTERNAL
     #
@@ -9773,7 +9910,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts transferred out internal][48]
+    #     UI name: [Contacts transferred out internal][50]
     #
     #   CONTACTS\_QUEUED
     #
@@ -9783,7 +9920,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Contacts queued][49]
+    #     UI name: [Contacts queued][51]
     #
     #   CONTACTS\_QUEUED\_BY\_ENQUEUE
     #
@@ -9792,7 +9929,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Agent, Agent
     #     Hierarchy, contact/segmentAttributes/connect:Subtype
     #
-    #     UI name: [Contacts queued (enqueue timestamp)][50]
+    #     UI name: [Contacts queued (enqueue timestamp)][52]
     #
     #   CONTACTS\_REMOVED\_FROM\_QUEUE\_IN\_X
     #
@@ -9805,7 +9942,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts removed from queue in X seconds][51]
+    #     UI name: [Contacts removed from queue in X seconds][53]
     #
     #   CONTACTS\_RESOLVED\_IN\_X
     #
@@ -9818,7 +9955,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts resolved in X][52]
+    #     UI name: [Contacts resolved in X][54]
     #
     #   CONTACTS\_TRANSFERRED\_OUT
     #
@@ -9828,7 +9965,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, Feature,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Contacts transferred out][53]
+    #     UI name: [Contacts transferred out][55]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -9842,7 +9979,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Contacts transferred out by agent][54]
+    #     UI name: [Contacts transferred out by agent][56]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_FROM\_QUEUE
     #
@@ -9852,7 +9989,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Contacts transferred out queue][54]
+    #     UI name: [Contacts transferred out queue][56]
     #
     #   CURRENT\_CASES
     #
@@ -9862,43 +9999,57 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Current cases][55]
+    #     UI name: [Current cases][57]
     #
     #   DELIVERY\_ATTEMPTS
     #
-    #   : This metric is available only for contacts analyzed by outbound
-    #     campaigns analytics.
+    #   : This metric is available only for outbound campaigns.
     #
     #     Unit: Count
     #
     #     Valid metric filter key: `ANSWERING_MACHINE_DETECTION_STATUS`,
-    #     `DISCONNECT_REASON`
+    #     `CAMPAIGN_DELIVERY_EVENT_TYPE`, `DISCONNECT_REASON`
+    #
+    #     Valid groupings and filters: Agent, Answering Machine Detection
+    #     Status, Campaign, Campaign Delivery EventType, Channel,
+    #     contact/segmentAttributes/connect:Subtype, Disconnect Reason,
+    #     Queue, Routing Profile
     #
-    #     Valid groupings and filters: Campaign, Agent, Queue, Routing
-    #     Profile, Answering Machine Detection Status, Disconnect Reason
+    #     UI name: [Delivery attempts][58]
     #
-    #     UI name: [Delivery attempts][56]
+    #     <note markdown="1"> Campaign Delivery EventType filter and grouping are only available
+    #     for SMS and Email campaign delivery modes. Agent, Queue, Routing
+    #     Profile, Answering Machine Detection Status and Disconnect Reason
+    #     are only available for agent assisted voice and automated voice
+    #     delivery modes.
+    #
+    #      </note>
     #
     #   DELIVERY\_ATTEMPT\_DISPOSITION\_RATE
     #
-    #   : This metric is available only for contacts analyzed by outbound
-    #     campaigns analytics, and with the answering machine detection
-    #     enabled.
+    #   : This metric is available only for outbound campaigns. Dispositions
+    #     for the agent assisted voice and automated voice delivery modes
+    #     are only available with answering machine detection enabled.
     #
     #     Unit: Percent
     #
     #     Valid metric filter key: `ANSWERING_MACHINE_DETECTION_STATUS`,
-    #     `DISCONNECT_REASON`
+    #     `CAMPAIGN_DELIVERY_EVENT_TYPE`, `DISCONNECT_REASON`
     #
-    #     Valid groupings and filters: Campaign, Agent, Answering Machine
-    #     Detection Status, Disconnect Reason
+    #     Valid groupings and filters: Agent, Answering Machine Detection
+    #     Status, Campaign, Channel,
+    #     contact/segmentAttributes/connect:Subtype, Disconnect Reason,
+    #     Queue, Routing Profile
     #
-    #     <note markdown="1"> Answering Machine Detection Status and Disconnect Reason are valid
-    #     filters but not valid groupings.
+    #     UI name: [Delivery attempt disposition rate][59]
     #
-    #      </note>
+    #     <note markdown="1"> Campaign Delivery Event Type filter and grouping are only
+    #     available for SMS and Email campaign delivery modes. Agent, Queue,
+    #     Routing Profile, Answering Machine Detection Status and Disconnect
+    #     Reason are only available for agent assisted voice and automated
+    #     voice delivery modes.
     #
-    #     UI name: [Delivery attempt disposition rate][57]
+    #      </note>
     #
     #   FLOWS\_OUTCOME
     #
@@ -9910,7 +10061,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows outcome][58]
+    #     UI name: [Flows outcome][60]
     #
     #   FLOWS\_STARTED
     #
@@ -9921,19 +10072,19 @@ module Aws::Connect
     #     resource ID, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows started][59]
+    #     UI name: [Flows started][61]
     #
     #   HUMAN\_ANSWERED\_CALLS
     #
-    #   : This metric is available only for contacts analyzed by outbound
-    #     campaigns analytics, and with the answering machine detection
-    #     enabled.
+    #   : This metric is available only for outbound campaigns. Dispositions
+    #     for the agent assisted voice and automated voice delivery modes
+    #     are only available with answering machine detection enabled.
     #
     #     Unit: Count
     #
-    #     Valid groupings and filters: Campaign, Agent
+    #     Valid groupings and filters: Agent, Campaign
     #
-    #     UI name: [Human answered][60]
+    #     UI name: [Human answered][62]
     #
     #   MAX\_FLOW\_TIME
     #
@@ -9945,7 +10096,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Maximum flow time][61]
+    #     UI name: [Maximum flow time][63]
     #
     #   MAX\_QUEUED\_TIME
     #
@@ -9955,7 +10106,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Maximum queued time][62]
+    #     UI name: [Maximum queued time][64]
     #
     #   MIN\_FLOW\_TIME
     #
@@ -9967,7 +10118,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Minimum flow time][63]
+    #     UI name: [Minimum flow time][65]
     #
     #   PERCENT\_CASES\_FIRST\_CONTACT\_RESOLVED
     #
@@ -9977,7 +10128,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases resolved on first contact][64]
+    #     UI name: [Cases resolved on first contact][66]
     #
     #   PERCENT\_CONTACTS\_STEP\_EXPIRED
     #
@@ -10009,7 +10160,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows outcome percentage][65].
+    #     UI name: [Flows outcome percentage][67].
     #
     #     <note markdown="1"> The `FLOWS_OUTCOME_TYPE` is not a valid grouping.
     #
@@ -10026,7 +10177,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Non-talk time percent][66]
+    #     UI name: [Non-talk time percent][68]
     #
     #   PERCENT\_TALK\_TIME
     #
@@ -10039,7 +10190,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Talk time percent][67]
+    #     UI name: [Talk time percent][69]
     #
     #   PERCENT\_TALK\_TIME\_AGENT
     #
@@ -10052,7 +10203,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Agent talk time percent][68]
+    #     UI name: [Agent talk time percent][70]
     #
     #   PERCENT\_TALK\_TIME\_CUSTOMER
     #
@@ -10065,7 +10216,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Customer talk time percent][69]
+    #     UI name: [Customer talk time percent][71]
     #
     #   REOPENED\_CASE\_ACTIONS
     #
@@ -10075,7 +10226,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases reopened][70]
+    #     UI name: [Cases reopened][72]
     #
     #   RESOLVED\_CASE\_ACTIONS
     #
@@ -10085,7 +10236,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases resolved][71]
+    #     UI name: [Cases resolved][73]
     #
     #   SERVICE\_LEVEL
     #
@@ -10100,7 +10251,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Service level X][72]
+    #     UI name: [Service level X][74]
     #
     #   STEP\_CONTACTS\_QUEUED
     #
@@ -10118,7 +10269,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [After contact work time][73]
+    #     UI name: [After contact work time][75]
     #
     #   SUM\_CONNECTING\_TIME\_AGENT
     #
@@ -10131,7 +10282,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy
     #
-    #     UI name: [Agent API connecting time][74]
+    #     UI name: [Agent API connecting time][76]
     #
     #     <note markdown="1"> The `Negate` key in metric-level filters is not applicable for
     #     this metric.
@@ -10153,7 +10304,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     RoutingStepExpression, Q in Connect
     #
-    #     UI name: [Contact abandoned][75]
+    #     UI name: [Contact abandoned][77]
     #
     #   SUM\_CONTACTS\_ABANDONED\_IN\_X
     #
@@ -10166,7 +10317,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts abandoned in X seconds][76]
+    #     UI name: [Contacts abandoned in X seconds][78]
     #
     #   SUM\_CONTACTS\_ANSWERED\_IN\_X
     #
@@ -10179,7 +10330,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you can use `LT`
     #     (for "Less than") or `LTE` (for "Less than equal").
     #
-    #     UI name: [Contacts answered in X seconds][77]
+    #     UI name: [Contacts answered in X seconds][79]
     #
     #   SUM\_CONTACT\_FLOW\_TIME
     #
@@ -10188,7 +10339,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contact flow time][78]
+    #     UI name: [Contact flow time][80]
     #
     #   SUM\_CONTACT\_TIME\_AGENT
     #
@@ -10197,7 +10348,7 @@ module Aws::Connect
     #     Valid groupings and filters: Routing Profile, Agent, Agent
     #     Hierarchy
     #
-    #     UI name: [Agent on contact time][79]
+    #     UI name: [Agent on contact time][81]
     #
     #   SUM\_CONTACTS\_DISCONNECTED
     #
@@ -10209,7 +10360,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Contact disconnected][80]
+    #     UI name: [Contact disconnected][82]
     #
     #   SUM\_ERROR\_STATUS\_TIME\_AGENT
     #
@@ -10218,7 +10369,7 @@ module Aws::Connect
     #     Valid groupings and filters: Routing Profile, Agent, Agent
     #     Hierarchy
     #
-    #     UI name: [Error status time][81]
+    #     UI name: [Error status time][83]
     #
     #   SUM\_HANDLE\_TIME
     #
@@ -10227,7 +10378,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contact handle time][82]
+    #     UI name: [Contact handle time][84]
     #
     #   SUM\_HOLD\_TIME
     #
@@ -10236,7 +10387,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Customer hold time][83]
+    #     UI name: [Customer hold time][85]
     #
     #   SUM\_IDLE\_TIME\_AGENT
     #
@@ -10245,7 +10396,7 @@ module Aws::Connect
     #     Valid groupings and filters: Routing Profile, Agent, Agent
     #     Hierarchy
     #
-    #     UI name: [Agent idle time][84]
+    #     UI name: [Agent idle time][86]
     #
     #   SUM\_INTERACTION\_AND\_HOLD\_TIME
     #
@@ -10254,7 +10405,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Agent interaction and hold time][85]
+    #     UI name: [Agent interaction and hold time][87]
     #
     #   SUM\_INTERACTION\_TIME
     #
@@ -10263,7 +10414,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy
     #
-    #     UI name: [Agent interaction time][86]
+    #     UI name: [Agent interaction time][88]
     #
     #   SUM\_NON\_PRODUCTIVE\_TIME\_AGENT
     #
@@ -10272,7 +10423,7 @@ module Aws::Connect
     #     Valid groupings and filters: Routing Profile, Agent, Agent
     #     Hierarchy
     #
-    #     UI name: [Non-Productive Time][87]
+    #     UI name: [Non-Productive Time][89]
     #
     #   SUM\_ONLINE\_TIME\_AGENT
     #
@@ -10281,7 +10432,7 @@ module Aws::Connect
     #     Valid groupings and filters: Routing Profile, Agent, Agent
     #     Hierarchy
     #
-    #     UI name: [Online time][88]
+    #     UI name: [Online time][90]
     #
     #   SUM\_RETRY\_CALLBACK\_ATTEMPTS
     #
@@ -10290,7 +10441,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Callback attempts][89]
+    #     UI name: [Callback attempts][91]
     #
     #
     #
@@ -10334,55 +10485,57 @@ module Aws::Connect
     #   [38]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-wait-time-historical
     #   [39]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-historical
     #   [40]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-rate-historical
-    #   [41]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-created-historical
-    #   [42]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical
-    #   [43]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical
-    #   [44]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical
-    #   [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical
-    #   [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical
-    #   [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical
-    #   [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical
-    #   [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical
-    #   [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical
-    #   [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-removed-historical
-    #   [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical
-    #   [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical
-    #   [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical
-    #   [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical
-    #   [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempts-historical
-    #   [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempt-disposition-rate-historical
-    #   [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical
-    #   [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical
-    #   [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#human-answered-historical
-    #   [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-flow-time-historical
-    #   [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical
-    #   [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#minimum-flow-time-historical
-    #   [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical
-    #   [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-percentage-historical
-    #   [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical
-    #   [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical
-    #   [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical
-    #   [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical
-    #   [70]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical
-    #   [71]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historical
-    #   [72]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical
-    #   [73]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical
-    #   [74]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time
-    #   [75]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical
-    #   [76]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical
-    #   [77]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical
-    #   [78]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical
-    #   [79]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical
-    #   [80]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical
-    #   [81]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical
-    #   [82]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical
-    #   [83]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical
-    #   [84]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica
-    #   [85]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical
-    #   [86]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical
-    #   [87]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical
-    #   [88]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical
-    #   [89]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical
+    #   [41]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-interactions-historical
+    #   [42]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-send-attempts-historical
+    #   [43]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-created-historical
+    #   [44]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical
+    #   [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical
+    #   [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical
+    #   [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical
+    #   [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical
+    #   [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical
+    #   [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical
+    #   [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical
+    #   [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical
+    #   [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-removed-historical
+    #   [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical
+    #   [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical
+    #   [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical
+    #   [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical
+    #   [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempts-historical
+    #   [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempt-disposition-rate-historical
+    #   [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical
+    #   [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical
+    #   [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#human-answered-historical
+    #   [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-flow-time-historical
+    #   [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical
+    #   [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#minimum-flow-time-historical
+    #   [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical
+    #   [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-percentage-historical
+    #   [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical
+    #   [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical
+    #   [70]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical
+    #   [71]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical
+    #   [72]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical
+    #   [73]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historical
+    #   [74]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical
+    #   [75]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical
+    #   [76]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time
+    #   [77]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical
+    #   [78]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical
+    #   [79]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical
+    #   [80]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical
+    #   [81]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical
+    #   [82]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical
+    #   [83]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical
+    #   [84]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical
+    #   [85]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical
+    #   [86]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica
+    #   [87]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical
+    #   [88]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical
+    #   [89]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical
+    #   [90]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical
+    #   [91]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical
     #   @return [Array<Types::MetricV2>]
     #
     # @!attribute [rw] next_token
@@ -10564,8 +10717,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource. For example, \\\{ "Tags": \\\{"key1":"value1",
-    #   "key2":"value2"\\} \\}.
+    #   resource. For example, \{ "Tags": \{"key1":"value1",
+    #   "key2":"value2"} }.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/GetTaskTemplateResponse AWS API Documentation
@@ -10664,8 +10817,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource. For example, \\\{ "Tags": \\\{"key1":"value1",
-    #   "key2":"value2"\\} \\}.
+    #   resource. For example, \{ "Tags": \{"key1":"value1",
+    #   "key2":"value2"} }.
     #   @return [Hash<String,String>]
     #
     # @!attribute [rw] last_modified_time
@@ -11088,8 +11241,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource. For example, \\\{ "Tags": \\\{"key1":"value1",
-    #   "key2":"value2"\\} \\}.
+    #   resource. For example, \{ "Tags": \{"key1":"value1",
+    #   "key2":"value2"} }.
     #   @return [Hash<String,String>]
     #
     # @!attribute [rw] last_modified_time
@@ -11285,8 +11438,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource. For example, \\\{ "Tags": \\\{"key1":"value1",
-    #   "key2":"value2"\\} \\}.
+    #   resource. For example, \{ "Tags": \{"key1":"value1",
+    #   "key2":"value2"} }.
     #   @return [Hash<String,String>]
     #
     # @!attribute [rw] client_token
@@ -12233,6 +12386,54 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_flow_id
+    #   The identifier of the flow.
+    #   @return [String]
+    #
+    # @!attribute [rw] next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #   @return [String]
+    #
+    # @!attribute [rw] max_results
+    #   The maximum number of results to return per page. The default
+    #   MaxResult size is 100.
+    #   @return [Integer]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListContactFlowVersionsRequest AWS API Documentation
+    #
+    class ListContactFlowVersionsRequest < Struct.new(
+      :instance_id,
+      :contact_flow_id,
+      :next_token,
+      :max_results)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @!attribute [rw] contact_flow_version_summary_list
+    #   A list of flow version summaries.
+    #   @return [Array<Types::ContactFlowVersionSummary>]
+    #
+    # @!attribute [rw] next_token
+    #   If there are additional results, this is the token for the next set
+    #   of results.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListContactFlowVersionsResponse AWS API Documentation
+    #
+    class ListContactFlowVersionsResponse < Struct.new(
+      :contact_flow_version_summary_list,
+      :next_token)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @!attribute [rw] instance_id
     #   The identifier of the Amazon Connect instance. You can [find the
     #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
@@ -14753,9 +14954,9 @@ module Aws::Connect
     #
     # @!attribute [rw] user_tags
     #   The tags used to organize, track, or control access for this
-    #   resource. For example, \\\{ "Tags": \\\{"key1":"value1",
-    #   "key2":"value2"\\} \\}. Amazon Connect users with the specified
-    #   tags will be notified.
+    #   resource. For example, \{ "Tags": \{"key1":"value1",
+    #   "key2":"value2"} }. Amazon Connect users with the specified tags
+    #   will be notified.
     #   @return [Hash<String,String>]
     #
     # @!attribute [rw] user_ids
@@ -15366,8 +15567,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource. For example, \\\{ "Tags": \\\{"key1":"value1",
-    #   "key2":"value2"\\} \\}.
+    #   resource. For example, \{ "Tags": \{"key1":"value1",
+    #   "key2":"value2"} }.
     #   @return [Hash<String,String>]
     #
     # @!attribute [rw] last_modified_time
@@ -15610,8 +15811,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource. For example, \\\{ "Tags": \\\{"key1":"value1",
-    #   "key2":"value2"\\} \\}.
+    #   resource. For example, \{ "Tags": \{"key1":"value1",
+    #   "key2":"value2"} }.
     #   @return [Hash<String,String>]
     #
     # @!attribute [rw] last_modified_time
@@ -15830,8 +16031,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource. For example, \\\{ "Tags": \\\{"key1":"value1",
-    #   "key2":"value2"\\} \\}.
+    #   resource. For example, \{ "Tags": \{"key1":"value1",
+    #   "key2":"value2"} }.
     #   @return [Hash<String,String>]
     #
     # @!attribute [rw] last_modified_time
@@ -17005,8 +17206,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource. For example, \\\{ "Tags": \\\{"key1":"value1",
-    #   "key2":"value2"\\} \\}.
+    #   resource. For example, \{ "Tags": \{"key1":"value1",
+    #   "key2":"value2"} }.
     #   @return [Hash<String,String>]
     #
     # @!attribute [rw] number_of_associated_queues
@@ -17329,8 +17530,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource. For example, \\\{ "Tags": \\\{"key1":"value1",
-    #   "key2":"value2"\\} \\}.
+    #   resource. For example, \{ "Tags": \{"key1":"value1",
+    #   "key2":"value2"} }.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/Rule AWS API Documentation
@@ -18759,8 +18960,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource. For example, \\\{ "Tags": \\\{"key1":"value1",
-    #   "key2":"value2"\\} \\}.
+    #   resource. For example, \{ "Tags": \{"key1":"value1",
+    #   "key2":"value2"} }.
     #   @return [Hash<String,String>]
     #
     # @!attribute [rw] allowed_access_control_tags
@@ -18869,8 +19070,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource. For example, \\\{ "Tags": \\\{"key1":"value1",
-    #   "key2":"value2"\\} \\}.
+    #   resource. For example, \{ "Tags": \{"key1":"value1",
+    #   "key2":"value2"} }.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SecurityProfileSearchSummary AWS API Documentation
@@ -19217,8 +19418,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource. For example, `\{ "Tags": \{"key1":"value1",
-    #   "key2":"value2"\} \}`.
+    #   resource. For example, `{ "Tags": {"key1":"value1", "key2":"value2"}
+    #   }`.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartAttachedFileUploadRequest AWS API Documentation
@@ -19395,8 +19596,8 @@ module Aws::Connect
     #   <note markdown="1"> The types `application/vnd.amazonaws.connect.message.interactive`
     #   and `application/vnd.amazonaws.connect.message.interactive.response`
     #   must be present in the SupportedMessagingContentTypes field of this
-    #   API in order to set `SegmentAttributes` as \\\{` "connect:Subtype":
-    #   \{"valueString" : "connect:Guide" \}\}`.
+    #   API in order to set `SegmentAttributes` as \{` "connect:Subtype":
+    #   {"valueString" : "connect:Guide" }}`.
     #
     #    </note>
     #   @return [Hash<String,Types::SegmentAttributeValue>]
@@ -20500,8 +20701,8 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] tags
-    #   The tags to be assigned to the contact resource. For example, \\\{
-    #   "Tags": \\\{"key1":"value1", "key2":"value2"\\} \\}.
+    #   The tags to be assigned to the contact resource. For example, \{
+    #   "Tags": \{"key1":"value1", "key2":"value2"} }.
     #
     #   <note markdown="1"> Authorization is not supported by this tag.
     #
@@ -20528,8 +20729,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource. For example, \\\{ "Tags": \\\{"key1":"value1",
-    #   "key2":"value2"\\} \\}.
+    #   resource. For example, \{ "Tags": \{"key1":"value1",
+    #   "key2":"value2"} }.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/TagResourceRequest AWS API Documentation
@@ -20918,8 +21119,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource. For example, \\\{ "Tags": \\\{"key1":"value1",
-    #   "key2":"value2"\\} \\}.
+    #   resource. For example, \{ "Tags": \{"key1":"value1",
+    #   "key2":"value2"} }.
     #   @return [Hash<String,String>]
     #
     # @!attribute [rw] is_default
@@ -23442,7 +23643,7 @@ module Aws::Connect
     #   primary email address.
     #
     #   Pattern:
-    #   `(?=^.\{0,265\}$)[a-zA-Z0-9._%+-]+@[a-zA-Z0-9.-]+\.[a-zA-Z]\{2,63\}`
+    #   `(?=^.{0,265}$)[a-zA-Z0-9._%+-]+@[a-zA-Z0-9.-]+\.[a-zA-Z]{2,63}`
     #   @return [String]
     #
     # @!attribute [rw] mobile
@@ -23750,8 +23951,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource. For example, \\\{ "Tags": \\\{"key1":"value1",
-    #   "key2":"value2"\\} \\}.
+    #   resource. For example, \{ "Tags": \{"key1":"value1",
+    #   "key2":"value2"} }.
     #   @return [Hash<String,String>]
     #
     # @!attribute [rw] username
@@ -24070,8 +24271,8 @@ module Aws::Connect
     #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
-    #   resource. For example, \\\{ "Tags": \\\{"key1":"value1",
-    #   "key2":"value2"\\} \\}.
+    #   resource. For example, \{ "Tags": \{"key1":"value1",
+    #   "key2":"value2"} }.
     #   @return [Hash<String,String>]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/Vocabulary AWS API Documentation