RubyGems - aws-sdk-connect - Versions diffs - 1.167.0 → 1.168.0 - Mend

aws-sdk-connect 1.167.0 → 1.168.0

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.

Files changed (12) hide show

checksums.yaml +4 -4
data/CHANGELOG.md +5 -0
data/VERSION +1 -1
data/lib/aws-sdk-connect/client.rb +348 -74
data/lib/aws-sdk-connect/client_api.rb +135 -0
data/lib/aws-sdk-connect/endpoints.rb +28 -0
data/lib/aws-sdk-connect/plugins/endpoints.rb +4 -0
data/lib/aws-sdk-connect/types.rb +464 -102
data/lib/aws-sdk-connect.rb +1 -1
data/sig/client.rbs +124 -0
data/sig/types.rbs +89 -0
metadata +2 -2

data/lib/aws-sdk-connect/types.rb CHANGED Viewed

@@ -356,6 +356,65 @@ module Aws::Connect
       include Aws::Structure
     end
+    # The search criteria to be used to return agent statuses.
+    #
+    # @!attribute [rw] or_conditions
+    #   A list of conditions which would be applied together with an `OR`
+    #   condition.
+    #   @return [Array<Types::AgentStatusSearchCriteria>]
+    #
+    # @!attribute [rw] and_conditions
+    #   A leaf node condition which can be used to specify a string
+    #   condition.
+    #
+    #   <note markdown="1"> The currently supported values for `FieldName` are `name`,
+    #   `description`, `state`, `type`, `displayOrder`,  and `resourceID`.
+    #
+    #    </note>
+    #   @return [Array<Types::AgentStatusSearchCriteria>]
+    #
+    # @!attribute [rw] string_condition
+    #   A leaf node condition which can be used to specify a string
+    #   condition.
+    #
+    #   <note markdown="1"> The currently supported values for `FieldName` are `name`,
+    #   `description`, `state`, `type`, `displayOrder`,  and `resourceID`.
+    #
+    #    </note>
+    #   @return [Types::StringCondition]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AgentStatusSearchCriteria AWS API Documentation
+    #
+    class AgentStatusSearchCriteria < Struct.new(
+      :or_conditions,
+      :and_conditions,
+      :string_condition)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+    # Filters to be applied to search results.
+    #
+    # @!attribute [rw] attribute_filter
+    #   An object that can be used to specify Tag conditions inside the
+    #   `SearchFilter`. This accepts an `OR` of `AND` (List of List) input
+    #   where:
+    #
+    #   * The top level list specifies conditions that need to be applied
+    #     with `OR` operator.
+    #
+    #   * The inner list specifies conditions that need to be applied with
+    #     `AND` operator.
+    #   @return [Types::ControlPlaneAttributeFilter]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AgentStatusSearchFilter AWS API Documentation
+    #
+    class AgentStatusSearchFilter < Struct.new(
+      :attribute_filter)
+      SENSITIVE = []
+      include Aws::Structure
+    end
     # Summary information for an agent status.
     #
     # @!attribute [rw] id
@@ -1990,6 +2049,21 @@ module Aws::Connect
       include Aws::Structure
     end
+    # A list of conditions which would be applied together with an `AND`
+    # condition.
+    #
+    # @!attribute [rw] tag_conditions
+    #   A leaf node condition which can be used to specify a tag condition.
+    #   @return [Array<Types::TagCondition>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CommonAttributeAndCondition AWS API Documentation
+    #
+    class CommonAttributeAndCondition < Struct.new(
+      :tag_conditions)
+      SENSITIVE = []
+      include Aws::Structure
+    end
     # Request to CompleteAttachedFileUpload API
     #
     # @!attribute [rw] instance_id
@@ -2029,6 +2103,33 @@ module Aws::Connect
     #
     class CompleteAttachedFileUploadResponse < Aws::EmptyStructure; end
+    # A leaf node condition which can be used to specify a ProficiencyName,
+    # ProficiencyValue and ProficiencyLimit.
+    #
+    # @!attribute [rw] string_condition
+    #   A leaf node condition which can be used to specify a string
+    #   condition.
+    #
+    #   <note markdown="1"> The currently supported values for `FieldName` are `name` and
+    #   `value`.
+    #
+    #    </note>
+    #   @return [Types::StringCondition]
+    #
+    # @!attribute [rw] number_condition
+    #   A leaf node condition which can be used to specify a numeric
+    #   condition.
+    #   @return [Types::NumberCondition]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/Condition AWS API Documentation
+    #
+    class Condition < Struct.new(
+      :string_condition,
+      :number_condition)
+      SENSITIVE = []
+      include Aws::Structure
+    end
     # Operation cannot be performed at this time as there is a conflict with
     # another operation or contact state.
     #
@@ -2485,11 +2586,6 @@ module Aws::Connect
     # @!attribute [rw] string_condition
     #   A leaf node condition which can be used to specify a string
     #   condition.
-    #
-    #   <note markdown="1"> The currently supported values for `FieldName` are `name` and
-    #   `description`.
-    #
-    #    </note>
     #   @return [Types::StringCondition]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactFlowModuleSearchCriteria AWS API Documentation
@@ -2581,11 +2677,6 @@ module Aws::Connect
     # @!attribute [rw] string_condition
     #   A leaf node condition which can be used to specify a string
     #   condition.
-    #
-    #   <note markdown="1"> The currently supported values for `FieldName` are `name` and
-    #   `description`.
-    #
-    #    </note>
     #   @return [Types::StringCondition]
     #
     # @!attribute [rw] type_condition
@@ -2810,6 +2901,41 @@ module Aws::Connect
       include Aws::Structure
     end
+    # An object that can be used to specify Tag conditions inside the
+    # `SearchFilter`. This accepts an `OR` or `AND` (List of List) input
+    # where:
+    #
+    # * The top level list specifies conditions that need to be applied with
+    #   `OR` operator.
+    #
+    # * The inner list specifies conditions that need to be applied with
+    #   `AND` operator.
+    #
+    # @!attribute [rw] or_conditions
+    #   A list of conditions which would be applied together with an `OR`
+    #   condition.
+    #   @return [Array<Types::CommonAttributeAndCondition>]
+    #
+    # @!attribute [rw] and_condition
+    #   A list of conditions which would be applied together with an `AND`
+    #   condition.
+    #   @return [Types::CommonAttributeAndCondition]
+    #
+    # @!attribute [rw] tag_condition
+    #   A leaf node condition which can be used to specify a tag condition,
+    #   for example, `HAVE BPO = 123`.
+    #   @return [Types::TagCondition]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ControlPlaneAttributeFilter AWS API Documentation
+    #
+    class ControlPlaneAttributeFilter < Struct.new(
+      :or_conditions,
+      :and_condition,
+      :tag_condition)
+      SENSITIVE = []
+      include Aws::Structure
+    end
     # An object that can be used to specify Tag conditions inside the
     # `SearchFilter`. This accepts an `OR` of `AND` (List of List) input
     # where:
@@ -9594,8 +9720,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you must enter
     #     `LT` (for "Less than").
     #
-    #     UI name: This metric is not available in Amazon Connect admin
-    #     website.
+    #     UI name: [Contacts removed from queue in X seconds][47]
     #
     #   CONTACTS\_RESOLVED\_IN\_X
     #
@@ -9608,7 +9733,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you must enter
     #     `LT` (for "Less than").
     #
-    #     UI name: [Contacts resolved in X][47]
+    #     UI name: [Contacts resolved in X][48]
     #
     #   CONTACTS\_TRANSFERRED\_OUT
     #
@@ -9618,7 +9743,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, Feature,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Contacts transferred out][48]
+    #     UI name: [Contacts transferred out][49]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -9632,7 +9757,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Contacts transferred out by agent][49]
+    #     UI name: [Contacts transferred out by agent][50]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_FROM\_QUEUE
     #
@@ -9642,7 +9767,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Contacts transferred out queue][49]
+    #     UI name: [Contacts transferred out queue][50]
     #
     #   CURRENT\_CASES
     #
@@ -9652,7 +9777,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Current cases][50]
+    #     UI name: [Current cases][51]
     #
     #   FLOWS\_OUTCOME
     #
@@ -9664,7 +9789,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows outcome][51]
+    #     UI name: [Flows outcome][52]
     #
     #   FLOWS\_STARTED
     #
@@ -9675,7 +9800,7 @@ module Aws::Connect
     #     resource ID, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows started][52]
+    #     UI name: [Flows started][53]
     #
     #   MAX\_FLOW\_TIME
     #
@@ -9687,7 +9812,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Maximum flow time][53]
+    #     UI name: [Maximum flow time][54]
     #
     #   MAX\_QUEUED\_TIME
     #
@@ -9697,7 +9822,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Maximum queued time][54]
+    #     UI name: [Maximum queued time][55]
     #
     #   MIN\_FLOW\_TIME
     #
@@ -9709,7 +9834,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Minimum flow time][55]
+    #     UI name: [Minimum flow time][56]
     #
     #   PERCENT\_CASES\_FIRST\_CONTACT\_RESOLVED
     #
@@ -9719,7 +9844,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases resolved on first contact][56]
+    #     UI name: [Cases resolved on first contact][57]
     #
     #   PERCENT\_CONTACTS\_STEP\_EXPIRED
     #
@@ -9751,7 +9876,7 @@ module Aws::Connect
     #     Flows outcome type, Flows resource ID, Initiation method, Resource
     #     published timestamp
     #
-    #     UI name: [Flows outcome percentage][57].
+    #     UI name: [Flows outcome percentage][58].
     #
     #     <note markdown="1"> The `FLOWS_OUTCOME_TYPE` is not a valid grouping.
     #
@@ -9768,7 +9893,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Non-talk time percent][58]
+    #     UI name: [Non-talk time percent][59]
     #
     #   PERCENT\_TALK\_TIME
     #
@@ -9781,7 +9906,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Talk time percent][59]
+    #     UI name: [Talk time percent][60]
     #
     #   PERCENT\_TALK\_TIME\_AGENT
     #
@@ -9794,7 +9919,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Agent talk time percent][60]
+    #     UI name: [Agent talk time percent][61]
     #
     #   PERCENT\_TALK\_TIME\_CUSTOMER
     #
@@ -9807,7 +9932,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Customer talk time percent][61]
+    #     UI name: [Customer talk time percent][62]
     #
     #   REOPENED\_CASE\_ACTIONS
     #
@@ -9817,7 +9942,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases reopened][62]
+    #     UI name: [Cases reopened][63]
     #
     #   RESOLVED\_CASE\_ACTIONS
     #
@@ -9827,7 +9952,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases resolved][63]
+    #     UI name: [Cases resolved][64]
     #
     #   SERVICE\_LEVEL
     #
@@ -9842,7 +9967,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you must enter
     #     `LT` (for "Less than").
     #
-    #     UI name: [Service level X][64]
+    #     UI name: [Service level X][65]
     #
     #   STEP\_CONTACTS\_QUEUED
     #
@@ -9860,7 +9985,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [After contact work time][65]
+    #     UI name: [After contact work time][66]
     #
     #   SUM\_CONNECTING\_TIME\_AGENT
     #
@@ -9873,7 +9998,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy
     #
-    #     UI name: [Agent API connecting time][66]
+    #     UI name: [Agent API connecting time][67]
     #
     #     <note markdown="1"> The `Negate` key in Metric Level Filters is not applicable for
     #     this metric.
@@ -9895,7 +10020,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     RoutingStepExpression, Q in Connect
     #
-    #     UI name: [Contact abandoned][67]
+    #     UI name: [Contact abandoned][68]
     #
     #   SUM\_CONTACTS\_ABANDONED\_IN\_X
     #
@@ -9908,7 +10033,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you must enter
     #     `LT` (for "Less than").
     #
-    #     UI name: [Contacts abandoned in X seconds][68]
+    #     UI name: [Contacts abandoned in X seconds][69]
     #
     #   SUM\_CONTACTS\_ANSWERED\_IN\_X
     #
@@ -9921,7 +10046,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you must enter
     #     `LT` (for "Less than").
     #
-    #     UI name: [Contacts answered in X seconds][69]
+    #     UI name: [Contacts answered in X seconds][70]
     #
     #   SUM\_CONTACT\_FLOW\_TIME
     #
@@ -9930,7 +10055,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contact flow time][70]
+    #     UI name: [Contact flow time][71]
     #
     #   SUM\_CONTACT\_TIME\_AGENT
     #
@@ -9939,7 +10064,7 @@ module Aws::Connect
     #     Valid groupings and filters: Routing Profile, Agent, Agent
     #     Hierarchy
     #
-    #     UI name: [Agent on contact time][71]
+    #     UI name: [Agent on contact time][72]
     #
     #   SUM\_CONTACTS\_DISCONNECTED
     #
@@ -9951,7 +10076,7 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Contact disconnected][72]
+    #     UI name: [Contact disconnected][73]
     #
     #   SUM\_ERROR\_STATUS\_TIME\_AGENT
     #
@@ -9960,7 +10085,7 @@ module Aws::Connect
     #     Valid groupings and filters: Routing Profile, Agent, Agent
     #     Hierarchy
     #
-    #     UI name: [Error status time][73]
+    #     UI name: [Error status time][74]
     #
     #   SUM\_HANDLE\_TIME
     #
@@ -9969,7 +10094,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contact handle time][74]
+    #     UI name: [Contact handle time][75]
     #
     #   SUM\_HOLD\_TIME
     #
@@ -9978,7 +10103,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Customer hold time][75]
+    #     UI name: [Customer hold time][76]
     #
     #   SUM\_IDLE\_TIME\_AGENT
     #
@@ -9987,7 +10112,7 @@ module Aws::Connect
     #     Valid groupings and filters: Routing Profile, Agent, Agent
     #     Hierarchy
     #
-    #     UI name: [Agent idle time][76]
+    #     UI name: [Agent idle time][77]
     #
     #   SUM\_INTERACTION\_AND\_HOLD\_TIME
     #
@@ -9996,7 +10121,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Agent interaction and hold time][77]
+    #     UI name: [Agent interaction and hold time][78]
     #
     #   SUM\_INTERACTION\_TIME
     #
@@ -10005,7 +10130,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy
     #
-    #     UI name: [Agent interaction time][78]
+    #     UI name: [Agent interaction time][79]
     #
     #   SUM\_NON\_PRODUCTIVE\_TIME\_AGENT
     #
@@ -10014,7 +10139,7 @@ module Aws::Connect
     #     Valid groupings and filters: Routing Profile, Agent, Agent
     #     Hierarchy
     #
-    #     UI name: [Non-Productive Time][79]
+    #     UI name: [Non-Productive Time][80]
     #
     #   SUM\_ONLINE\_TIME\_AGENT
     #
@@ -10023,7 +10148,7 @@ module Aws::Connect
     #     Valid groupings and filters: Routing Profile, Agent, Agent
     #     Hierarchy
     #
-    #     UI name: [Online time][80]
+    #     UI name: [Online time][81]
     #
     #   SUM\_RETRY\_CALLBACK\_ATTEMPTS
     #
@@ -10032,7 +10157,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Callback attempts][81]
+    #     UI name: [Callback attempts][82]
     #
     #
     #
@@ -10082,41 +10207,42 @@ module Aws::Connect
     #   [44]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical
     #   [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical
     #   [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical
-    #   [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical
-    #   [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical
-    #   [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical
-    #   [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical
-    #   [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical
-    #   [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical
-    #   [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-flow-time-historical
-    #   [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical
-    #   [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#minimum-flow-time-historical
-    #   [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical
-    #   [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-percentage-historical
-    #   [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical
-    #   [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical
-    #   [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical
-    #   [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical
-    #   [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical
-    #   [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historical
-    #   [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical
-    #   [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical
-    #   [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time
-    #   [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical
-    #   [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical
-    #   [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical
-    #   [70]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical
-    #   [71]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical
-    #   [72]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical
-    #   [73]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical
-    #   [74]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical
-    #   [75]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical
-    #   [76]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica
-    #   [77]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical
-    #   [78]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical
-    #   [79]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical
-    #   [80]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical
-    #   [81]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical
+    #   [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-removed-historical
+    #   [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical
+    #   [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical
+    #   [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical
+    #   [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical
+    #   [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical
+    #   [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical
+    #   [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-flow-time-historical
+    #   [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical
+    #   [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#minimum-flow-time-historical
+    #   [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical
+    #   [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-percentage-historical
+    #   [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical
+    #   [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical
+    #   [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical
+    #   [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical
+    #   [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical
+    #   [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historical
+    #   [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical
+    #   [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical
+    #   [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time
+    #   [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical
+    #   [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical
+    #   [70]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical
+    #   [71]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical
+    #   [72]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical
+    #   [73]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical
+    #   [74]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical
+    #   [75]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical
+    #   [76]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical
+    #   [77]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica
+    #   [78]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical
+    #   [79]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical
+    #   [80]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical
+    #   [81]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical
+    #   [82]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical
     #   @return [Array<Types::MetricV2>]
     #
     # @!attribute [rw] next_token
@@ -11841,6 +11967,27 @@ module Aws::Connect
       include Aws::Structure
     end
+    # A leaf node condition which can be used to specify a List condition to
+    # search users with attributes included in Lists like Proficiencies.
+    #
+    # @!attribute [rw] target_list_type
+    #   The type of target list that will be used to filter the users.
+    #   @return [String]
+    #
+    # @!attribute [rw] conditions
+    #   A list of Condition objects which would be applied together with an
+    #   AND condition.
+    #   @return [Array<Types::Condition>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListCondition AWS API Documentation
+    #
+    class ListCondition < Struct.new(
+      :target_list_type,
+      :conditions)
+      SENSITIVE = []
+      include Aws::Structure
+    end
     # @!attribute [rw] instance_id
     #   The identifier of the Amazon Connect instance. You can [find the
     #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
@@ -14469,6 +14616,41 @@ module Aws::Connect
       include Aws::Structure
     end
+    # A leaf node condition which can be used to specify a numeric
+    # condition.
+    #
+    # <note markdown="1"> The currently supported value for `FieldName` is `limit`.
+    #
+    #  </note>
+    #
+    # @!attribute [rw] field_name
+    #   The name of the field in the number condition.
+    #   @return [String]
+    #
+    # @!attribute [rw] min_value
+    #   The minValue to be used while evaluating the number condition.
+    #   @return [Integer]
+    #
+    # @!attribute [rw] max_value
+    #   The maxValue to be used while evaluating the number condition.
+    #   @return [Integer]
+    #
+    # @!attribute [rw] comparison_type
+    #   The type of comparison to be made when evaluating the number
+    #   condition.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/NumberCondition AWS API Documentation
+    #
+    class NumberCondition < Struct.new(
+      :field_name,
+      :min_value,
+      :max_value,
+      :comparison_type)
+      SENSITIVE = []
+      include Aws::Structure
+    end
     # Information about a reference when the `referenceType` is `NUMBER`.
     # Otherwise, null.
     #
@@ -14924,11 +15106,6 @@ module Aws::Connect
     # @!attribute [rw] string_condition
     #   A leaf node condition which can be used to specify a string
     #   condition.
-    #
-    #   <note markdown="1"> The currently supported values for `FieldName` are `name` and
-    #   `description`.
-    #
-    #    </note>
     #   @return [Types::StringCondition]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/PredefinedAttributeSearchCriteria AWS API Documentation
@@ -16993,6 +17170,64 @@ module Aws::Connect
       include Aws::Structure
     end
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #   @return [String]
+    #
+    # @!attribute [rw] max_results
+    #   The maximum number of results to return per page.
+    #   @return [Integer]
+    #
+    # @!attribute [rw] search_filter
+    #   Filters to be applied to search results.
+    #   @return [Types::AgentStatusSearchFilter]
+    #
+    # @!attribute [rw] search_criteria
+    #   The search criteria to be used to return agent statuses.
+    #   @return [Types::AgentStatusSearchCriteria]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchAgentStatusesRequest AWS API Documentation
+    #
+    class SearchAgentStatusesRequest < Struct.new(
+      :instance_id,
+      :next_token,
+      :max_results,
+      :search_filter,
+      :search_criteria)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+    # @!attribute [rw] agent_statuses
+    #   The search criteria to be used to return agent statuses.
+    #   @return [Array<Types::AgentStatus>]
+    #
+    # @!attribute [rw] next_token
+    #   If there are additional results, this is the token for the next set
+    #   of results.
+    #   @return [String]
+    #
+    # @!attribute [rw] approximate_total_count
+    #   The total number of agent statuses which matched your search query.
+    #   @return [Integer]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchAgentStatusesResponse AWS API Documentation
+    #
+    class SearchAgentStatusesResponse < Struct.new(
+      :agent_statuses,
+      :next_token,
+      :approximate_total_count)
+      SENSITIVE = []
+      include Aws::Structure
+    end
     # @!attribute [rw] target_arn
     #   The Amazon Resource Name (ARN) for Amazon Connect instances or
     #   traffic distribution groups that phone number inbound traffic is
@@ -17663,6 +17898,24 @@ module Aws::Connect
     #   The list of resource types to be used to search tags from. If not
     #   provided or if any empty list is provided, this API will search from
     #   all supported resource types.
+    #
+    #   **Supported resource types**
+    #
+    #   * AGENT
+    #
+    #   * ROUTING\_PROFILE
+    #
+    #   * STANDARD\_QUEUE
+    #
+    #   * SECURITY\_PROFILE
+    #
+    #   * OPERATING\_HOURS
+    #
+    #   * PROMPT
+    #
+    #   * CONTACT\_FLOW
+    #
+    #   * FLOW\_MODULE
     #   @return [Array<String>]
     #
     # @!attribute [rw] next_token
@@ -17852,6 +18105,65 @@ module Aws::Connect
       include Aws::Structure
     end
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   instanceId in the ARN of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #   @return [String]
+    #
+    # @!attribute [rw] max_results
+    #   The maximum number of results to return per page.
+    #   @return [Integer]
+    #
+    # @!attribute [rw] search_filter
+    #   Filters to be applied to search results.
+    #   @return [Types::UserHierarchyGroupSearchFilter]
+    #
+    # @!attribute [rw] search_criteria
+    #   The search criteria to be used to return UserHierarchyGroups.
+    #   @return [Types::UserHierarchyGroupSearchCriteria]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchUserHierarchyGroupsRequest AWS API Documentation
+    #
+    class SearchUserHierarchyGroupsRequest < Struct.new(
+      :instance_id,
+      :next_token,
+      :max_results,
+      :search_filter,
+      :search_criteria)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+    # @!attribute [rw] user_hierarchy_groups
+    #   Information about the userHierarchyGroups.
+    #   @return [Array<Types::HierarchyGroup>]
+    #
+    # @!attribute [rw] next_token
+    #   If there are additional results, this is the token for the next set
+    #   of results.
+    #   @return [String]
+    #
+    # @!attribute [rw] approximate_total_count
+    #   The total number of userHierarchyGroups which matched your search
+    #   query.
+    #   @return [Integer]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchUserHierarchyGroupsResponse AWS API Documentation
+    #
+    class SearchUserHierarchyGroupsResponse < Struct.new(
+      :user_hierarchy_groups,
+      :next_token,
+      :approximate_total_count)
+      SENSITIVE = []
+      include Aws::Structure
+    end
     # @!attribute [rw] instance_id
     #   The identifier of the Amazon Connect instance. You can [find the
     #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
@@ -18033,7 +18345,7 @@ module Aws::Connect
     class SearchableContactAttributesCriteria < Struct.new(
       :key,
       :values)
-      SENSITIVE = [:key]
+      SENSITIVE = [:key, :values]
       include Aws::Structure
     end
@@ -18160,11 +18472,6 @@ module Aws::Connect
     # @!attribute [rw] string_condition
     #   A leaf node condition which can be used to specify a string
     #   condition.
-    #
-    #   <note markdown="1"> The currently supported values for `FieldName` are `name` and
-    #   `description`.
-    #
-    #    </note>
     #   @return [Types::StringCondition]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SecurityProfileSearchCriteria AWS API Documentation
@@ -19465,11 +19772,6 @@ module Aws::Connect
     # A leaf node condition which can be used to specify a string condition.
     #
-    # <note markdown="1"> The currently supported values for `FieldName` are `name` and
-    # `description`.
-    #
-    #  </note>
-    #
     # @!attribute [rw] field_name
     #   The name of the field in the string condition.
     #   @return [String]
@@ -20253,7 +20555,7 @@ module Aws::Connect
       :participant_role,
       :search_text,
       :match_type)
-      SENSITIVE = []
+      SENSITIVE = [:search_text]
       include Aws::Structure
     end
@@ -22509,6 +22811,59 @@ module Aws::Connect
       include Aws::Structure
     end
+    # The search criteria to be used to return userHierarchyGroup.
+    #
+    # @!attribute [rw] or_conditions
+    #   A list of conditions which would be applied together with an OR
+    #   condition.
+    #   @return [Array<Types::UserHierarchyGroupSearchCriteria>]
+    #
+    # @!attribute [rw] and_conditions
+    #   A list of conditions which would be applied together with an AND
+    #   condition.
+    #   @return [Array<Types::UserHierarchyGroupSearchCriteria>]
+    #
+    # @!attribute [rw] string_condition
+    #   A leaf node condition which can be used to specify a string
+    #   condition.
+    #
+    #   <note markdown="1"> The currently supported values for `FieldName` are `name`,
+    #   `parentId`, `levelId`, and `resourceID`.
+    #
+    #    </note>
+    #   @return [Types::StringCondition]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UserHierarchyGroupSearchCriteria AWS API Documentation
+    #
+    class UserHierarchyGroupSearchCriteria < Struct.new(
+      :or_conditions,
+      :and_conditions,
+      :string_condition)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+    # Filters to be applied to search results.
+    #
+    # @!attribute [rw] attribute_filter
+    #   An object that can be used to specify Tag conditions inside the
+    #   SearchFilter. This accepts an OR or AND (List of List) input where:
+    #
+    #   * The top level list specifies conditions that need to be applied
+    #     with `OR` operator.
+    #
+    #   * The inner list specifies conditions that need to be applied with
+    #     `AND` operator.
+    #   @return [Types::ControlPlaneAttributeFilter]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UserHierarchyGroupSearchFilter AWS API Documentation
+    #
+    class UserHierarchyGroupSearchFilter < Struct.new(
+      :attribute_filter)
+      SENSITIVE = []
+      include Aws::Structure
+    end
     # Contains information about the identity of a user.
     #
     # <note markdown="1"> For Amazon Connect instances that are created with the
@@ -22744,6 +23099,12 @@ module Aws::Connect
     #   `ResourceId`.
     #   @return [Types::StringCondition]
     #
+    # @!attribute [rw] list_condition
+    #   A leaf node condition which can be used to specify a List condition
+    #   to search users with attributes included in Lists like
+    #   Proficiencies.
+    #   @return [Types::ListCondition]
+    #
     # @!attribute [rw] hierarchy_group_condition
     #   A leaf node condition which can be used to specify a hierarchy group
     #   condition.
@@ -22755,6 +23116,7 @@ module Aws::Connect
       :or_conditions,
       :and_conditions,
       :string_condition,
+      :list_condition,
       :hierarchy_group_condition)
       SENSITIVE = []
       include Aws::Structure
@@ -23002,7 +23364,7 @@ module Aws::Connect
       :input_schema,
       :template,
       :actions)
-      SENSITIVE = [:input_schema]
+      SENSITIVE = [:input_schema, :actions]
       include Aws::Structure
     end
@@ -23023,7 +23385,7 @@ module Aws::Connect
     class ViewInputContent < Struct.new(
       :template,
       :actions)
-      SENSITIVE = []
+      SENSITIVE = [:actions]
       include Aws::Structure
     end