aws-sdk-connect 1.159.0 → 1.160.0

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data/CHANGELOG.md

@@ -1,6 +1,11 @@
 Unreleased Changes
 ------------------
 
+1.160.0 (2024-05-29)
+------------------
+
+* Feature - This release includes changes to DescribeContact API's response by including ConnectedToSystemTimestamp, RoutingCriteria, Customer, Campaign, AnsweringMachineDetectionStatus, CustomerVoiceActivity, QualityMetrics, DisconnectDetails, and SegmentAttributes information from a contact in Amazon Connect.
+
 1.159.0 (2024-05-16)
 ------------------
 

data/VERSION

@@ -1 +1 @@
-1.159.0
+1.160.0

data/lib/aws-sdk-connect/client.rb

@@ -1420,20 +1420,20 @@ module Aws::Connect
     # API to verify the status of a previous [ClaimPhoneNumber][5]
     # operation.
     #
-    # If you plan to claim and release numbers frequently during a 30 day
-    # period, contact us for a service quota exception. Otherwise, it is
-    # possible you will be blocked from claiming and releasing any more
-    # numbers until 30 days past the oldest number released has expired.
+    # If you plan to claim and release numbers frequently, contact us for a
+    # service quota exception. Otherwise, it is possible you will be blocked
+    # from claiming and releasing any more numbers until up to 180 days past
+    # the oldest number released has expired.
     #
     # By default you can claim and release up to 200% of your maximum number
-    # of active phone numbers during any 30 day period. If you claim and
-    # release phone numbers using the UI or API during a rolling 30 day
-    # cycle that exceeds 200% of your phone number service level quota, you
-    # will be blocked from claiming any more numbers until 30 days past the
-    # oldest number released has expired.
+    # of active phone numbers. If you claim and release phone numbers using
+    # the UI or API during a rolling 180 day cycle that exceeds 200% of your
+    # phone number service level quota, you will be blocked from claiming
+    # any more numbers until 180 days past the oldest number released has
+    # expired.
     #
     # For example, if you already have 99 claimed numbers and a service
-    # level quota of 99 phone numbers, and in any 30 day period you release
+    # level quota of 99 phone numbers, and in any 180 day period you release
     # 99, claim 99, and then release 99, you will have exceeded the 200%
     # limit. At that point you are blocked from claiming any more numbers
     # until you open an Amazon Web Services support ticket.
@@ -4552,6 +4552,15 @@ module Aws::Connect
     #   resp.contact.agent_info.id #=> String
     #   resp.contact.agent_info.connected_to_agent_timestamp #=> Time
     #   resp.contact.agent_info.agent_pause_duration_in_seconds #=> Integer
+    #   resp.contact.agent_info.hierarchy_groups.level_1.arn #=> String
+    #   resp.contact.agent_info.hierarchy_groups.level_2.arn #=> String
+    #   resp.contact.agent_info.hierarchy_groups.level_3.arn #=> String
+    #   resp.contact.agent_info.hierarchy_groups.level_4.arn #=> String
+    #   resp.contact.agent_info.hierarchy_groups.level_5.arn #=> String
+    #   resp.contact.agent_info.device_info.platform_name #=> String
+    #   resp.contact.agent_info.device_info.platform_version #=> String
+    #   resp.contact.agent_info.device_info.operating_system #=> String
+    #   resp.contact.agent_info.capabilities.video #=> String, one of "SEND"
     #   resp.contact.initiation_timestamp #=> Time
     #   resp.contact.disconnect_timestamp #=> Time
     #   resp.contact.last_update_timestamp #=> Time
@@ -4566,6 +4575,38 @@ module Aws::Connect
     #   resp.contact.queue_priority #=> Integer
     #   resp.contact.tags #=> Hash
     #   resp.contact.tags["ContactTagKey"] #=> String
+    #   resp.contact.connected_to_system_timestamp #=> Time
+    #   resp.contact.routing_criteria.steps #=> Array
+    #   resp.contact.routing_criteria.steps[0].expiry.duration_in_seconds #=> Integer
+    #   resp.contact.routing_criteria.steps[0].expiry.expiry_timestamp #=> Time
+    #   resp.contact.routing_criteria.steps[0].expression.attribute_condition.name #=> String
+    #   resp.contact.routing_criteria.steps[0].expression.attribute_condition.value #=> String
+    #   resp.contact.routing_criteria.steps[0].expression.attribute_condition.proficiency_level #=> Float
+    #   resp.contact.routing_criteria.steps[0].expression.attribute_condition.comparison_operator #=> String
+    #   resp.contact.routing_criteria.steps[0].expression.and_expression #=> Array
+    #   resp.contact.routing_criteria.steps[0].expression.and_expression[0] #=> Types::Expression
+    #   resp.contact.routing_criteria.steps[0].expression.or_expression #=> Array
+    #   resp.contact.routing_criteria.steps[0].expression.or_expression[0] #=> Types::Expression
+    #   resp.contact.routing_criteria.steps[0].status #=> String, one of "ACTIVE", "INACTIVE", "JOINED", "EXPIRED"
+    #   resp.contact.routing_criteria.activation_timestamp #=> Time
+    #   resp.contact.routing_criteria.index #=> Integer
+    #   resp.contact.customer.device_info.platform_name #=> String
+    #   resp.contact.customer.device_info.platform_version #=> String
+    #   resp.contact.customer.device_info.operating_system #=> String
+    #   resp.contact.customer.capabilities.video #=> String, one of "SEND"
+    #   resp.contact.campaign.campaign_id #=> String
+    #   resp.contact.answering_machine_detection_status #=> String, one of "ANSWERED", "UNDETECTED", "ERROR", "HUMAN_ANSWERED", "SIT_TONE_DETECTED", "SIT_TONE_BUSY", "SIT_TONE_INVALID_NUMBER", "FAX_MACHINE_DETECTED", "VOICEMAIL_BEEP", "VOICEMAIL_NO_BEEP", "AMD_UNRESOLVED", "AMD_UNANSWERED", "AMD_ERROR", "AMD_NOT_APPLICABLE"
+    #   resp.contact.customer_voice_activity.greeting_start_timestamp #=> Time
+    #   resp.contact.customer_voice_activity.greeting_end_timestamp #=> Time
+    #   resp.contact.quality_metrics.agent.audio.quality_score #=> Float
+    #   resp.contact.quality_metrics.agent.audio.potential_quality_issues #=> Array
+    #   resp.contact.quality_metrics.agent.audio.potential_quality_issues[0] #=> String
+    #   resp.contact.quality_metrics.customer.audio.quality_score #=> Float
+    #   resp.contact.quality_metrics.customer.audio.potential_quality_issues #=> Array
+    #   resp.contact.quality_metrics.customer.audio.potential_quality_issues[0] #=> String
+    #   resp.contact.disconnect_details.potential_disconnect_issue #=> String
+    #   resp.contact.segment_attributes #=> Hash
+    #   resp.contact.segment_attributes["SegmentAttributeName"].value_string #=> String
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeContact AWS API Documentation
     #
@@ -11660,24 +11701,24 @@ module Aws::Connect
     # `ReleasePhoneNumber` API, not the Amazon Connect admin website.
     #
     #  After releasing a phone number, the phone number enters into a
-    # cooldown period of 30 days. It cannot be searched for or claimed again
-    # until the period has ended. If you accidentally release a phone
-    # number, contact Amazon Web Services Support.
+    # cooldown period for up to 180 days. It cannot be searched for or
+    # claimed again until the period has ended. If you accidentally release
+    # a phone number, contact Amazon Web Services Support.
     #
-    # If you plan to claim and release numbers frequently during a 30 day
-    # period, contact us for a service quota exception. Otherwise, it is
-    # possible you will be blocked from claiming and releasing any more
-    # numbers until 30 days past the oldest number released has expired.
+    # If you plan to claim and release numbers frequently, contact us for a
+    # service quota exception. Otherwise, it is possible you will be blocked
+    # from claiming and releasing any more numbers until up to 180 days past
+    # the oldest number released has expired.
     #
     # By default you can claim and release up to 200% of your maximum number
-    # of active phone numbers during any 30 day period. If you claim and
-    # release phone numbers using the UI or API during a rolling 30 day
-    # cycle that exceeds 200% of your phone number service level quota, you
-    # will be blocked from claiming any more numbers until 30 days past the
-    # oldest number released has expired.
+    # of active phone numbers. If you claim and release phone numbers using
+    # the UI or API during a rolling 180 day cycle that exceeds 200% of your
+    # phone number service level quota, you will be blocked from claiming
+    # any more numbers until 180 days past the oldest number released has
+    # expired.
     #
     # For example, if you already have 99 claimed numbers and a service
-    # level quota of 99 phone numbers, and in any 30 day period you release
+    # level quota of 99 phone numbers, and in any 180 day period you release
     # 99, claim 99, and then release 99, you will have exceeded the 200%
     # limit. At that point you are blocked from claiming any more numbers
     # until you open an Amazon Web Services support ticket.
@@ -14385,6 +14426,10 @@ module Aws::Connect
     #
     # * QUEUE\_TRANSFER
     #
+    # * EXTERNAL\_OUTBOUND
+    #
+    # * MONITOR
+    #
     # Chat and task contacts can be terminated in any state, regardless of
     # initiation method.
     #
@@ -15343,9 +15388,6 @@ module Aws::Connect
       req.send_request(options)
     end
 
-    # This API is in preview release for Amazon Connect and is subject to
-    # change.
-    #
     # Updates routing priority and age on the contact (**QueuePriority** and
     # **QueueTimeAdjustmentInSeconds**). These properties can be used to
     # change a customer's position in the queue. For example, you can move
@@ -15358,6 +15400,11 @@ module Aws::Connect
     # queue wait time as reported through metrics. These properties can also
     # be updated by using [the Set routing priority / age flow block][1].
     #
+    # <note markdown="1"> Either **QueuePriority** or **QueueTimeAdjustmentInSeconds** should be
+    # provided within the request body, but not both.
+    #
+    #  </note>
+    #
     #
     #
     # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/change-routing-priority.html
@@ -17439,7 +17486,7 @@ module Aws::Connect
         params: params,
         config: config)
       context[:gem_name] = 'aws-sdk-connect'
-      context[:gem_version] = '1.159.0'
+      context[:gem_version] = '1.160.0'
       Seahorse::Client::Request.new(handlers, context)
     end
 

data/lib/aws-sdk-connect/client_api.rb

@@ -27,10 +27,12 @@ module Aws::Connect
     AgentContactReference = Shapes::StructureShape.new(name: 'AgentContactReference')
     AgentContactReferenceList = Shapes::ListShape.new(name: 'AgentContactReferenceList')
     AgentFirstName = Shapes::StringShape.new(name: 'AgentFirstName')
+    AgentHierarchyGroup = Shapes::StructureShape.new(name: 'AgentHierarchyGroup')
     AgentHierarchyGroups = Shapes::StructureShape.new(name: 'AgentHierarchyGroups')
     AgentInfo = Shapes::StructureShape.new(name: 'AgentInfo')
     AgentLastName = Shapes::StringShape.new(name: 'AgentLastName')
     AgentPauseDurationInSeconds = Shapes::IntegerShape.new(name: 'AgentPauseDurationInSeconds')
+    AgentQualityMetrics = Shapes::StructureShape.new(name: 'AgentQualityMetrics')
     AgentResourceId = Shapes::StringShape.new(name: 'AgentResourceId')
     AgentResourceIdList = Shapes::ListShape.new(name: 'AgentResourceIdList')
     AgentStatus = Shapes::StructureShape.new(name: 'AgentStatus')
@@ -53,6 +55,7 @@ module Aws::Connect
     AnalyticsDataAssociationResult = Shapes::StructureShape.new(name: 'AnalyticsDataAssociationResult')
     AnalyticsDataAssociationResults = Shapes::ListShape.new(name: 'AnalyticsDataAssociationResults')
     AnswerMachineDetectionConfig = Shapes::StructureShape.new(name: 'AnswerMachineDetectionConfig')
+    AnsweringMachineDetectionStatus = Shapes::StringShape.new(name: 'AnsweringMachineDetectionStatus')
     Application = Shapes::StructureShape.new(name: 'Application')
     ApplicationPermissions = Shapes::ListShape.new(name: 'ApplicationPermissions')
     Applications = Shapes::ListShape.new(name: 'Applications')
@@ -92,12 +95,15 @@ module Aws::Connect
     AttendeeId = Shapes::StringShape.new(name: 'AttendeeId')
     Attribute = Shapes::StructureShape.new(name: 'Attribute')
     AttributeAndCondition = Shapes::StructureShape.new(name: 'AttributeAndCondition')
+    AttributeCondition = Shapes::StructureShape.new(name: 'AttributeCondition')
     AttributeName = Shapes::StringShape.new(name: 'AttributeName')
     AttributeOrConditionList = Shapes::ListShape.new(name: 'AttributeOrConditionList')
     AttributeValue = Shapes::StringShape.new(name: 'AttributeValue')
     Attributes = Shapes::MapShape.new(name: 'Attributes')
     AttributesList = Shapes::ListShape.new(name: 'AttributesList')
     AudioFeatures = Shapes::StructureShape.new(name: 'AudioFeatures')
+    AudioQualityMetricsInfo = Shapes::StructureShape.new(name: 'AudioQualityMetricsInfo')
+    AudioQualityScore = Shapes::FloatShape.new(name: 'AudioQualityScore')
     AutoAccept = Shapes::BooleanShape.new(name: 'AutoAccept')
     AvailableNumberSummary = Shapes::StructureShape.new(name: 'AvailableNumberSummary')
     AvailableNumbersList = Shapes::ListShape.new(name: 'AvailableNumbersList')
@@ -138,6 +144,7 @@ module Aws::Connect
     ClientToken = Shapes::StringShape.new(name: 'ClientToken')
     CommonNameLength127 = Shapes::StringShape.new(name: 'CommonNameLength127')
     Comparison = Shapes::StringShape.new(name: 'Comparison')
+    ComparisonOperator = Shapes::StringShape.new(name: 'ComparisonOperator')
     CompleteAttachedFileUploadRequest = Shapes::StructureShape.new(name: 'CompleteAttachedFileUploadRequest')
     CompleteAttachedFileUploadResponse = Shapes::StructureShape.new(name: 'CompleteAttachedFileUploadResponse')
     Concurrency = Shapes::IntegerShape.new(name: 'Concurrency')
@@ -256,6 +263,9 @@ module Aws::Connect
     CurrentMetricSortCriteria = Shapes::StructureShape.new(name: 'CurrentMetricSortCriteria')
     CurrentMetricSortCriteriaMaxOne = Shapes::ListShape.new(name: 'CurrentMetricSortCriteriaMaxOne')
     CurrentMetrics = Shapes::ListShape.new(name: 'CurrentMetrics')
+    Customer = Shapes::StructureShape.new(name: 'Customer')
+    CustomerQualityMetrics = Shapes::StructureShape.new(name: 'CustomerQualityMetrics')
+    CustomerVoiceActivity = Shapes::StructureShape.new(name: 'CustomerVoiceActivity')
     DataSetId = Shapes::StringShape.new(name: 'DataSetId')
     DataSetIds = Shapes::ListShape.new(name: 'DataSetIds')
     DateReference = Shapes::StructureShape.new(name: 'DateReference')
@@ -347,6 +357,7 @@ module Aws::Connect
     Description250 = Shapes::StringShape.new(name: 'Description250')
     DestinationId = Shapes::StringShape.new(name: 'DestinationId')
     DestinationNotAllowedException = Shapes::StructureShape.new(name: 'DestinationNotAllowedException')
+    DeviceInfo = Shapes::StructureShape.new(name: 'DeviceInfo')
     Dimensions = Shapes::StructureShape.new(name: 'Dimensions')
     DimensionsV2Key = Shapes::StringShape.new(name: 'DimensionsV2Key')
     DimensionsV2Map = Shapes::MapShape.new(name: 'DimensionsV2Map')
@@ -370,6 +381,7 @@ module Aws::Connect
     DisassociateTrafficDistributionGroupUserRequest = Shapes::StructureShape.new(name: 'DisassociateTrafficDistributionGroupUserRequest')
     DisassociateTrafficDistributionGroupUserResponse = Shapes::StructureShape.new(name: 'DisassociateTrafficDistributionGroupUserResponse')
     DisassociateUserProficienciesRequest = Shapes::StructureShape.new(name: 'DisassociateUserProficienciesRequest')
+    DisconnectDetails = Shapes::StructureShape.new(name: 'DisconnectDetails')
     DisconnectReason = Shapes::StructureShape.new(name: 'DisconnectReason')
     DisconnectReasonCode = Shapes::StringShape.new(name: 'DisconnectReasonCode')
     DismissUserContactRequest = Shapes::StructureShape.new(name: 'DismissUserContactRequest')
@@ -380,6 +392,7 @@ module Aws::Connect
     Double = Shapes::FloatShape.new(name: 'Double')
     DownloadUrlMetadata = Shapes::StructureShape.new(name: 'DownloadUrlMetadata')
     DuplicateResourceException = Shapes::StructureShape.new(name: 'DuplicateResourceException')
+    DurationInSeconds = Shapes::IntegerShape.new(name: 'DurationInSeconds')
     Email = Shapes::StringShape.new(name: 'Email')
     EmailReference = Shapes::StructureShape.new(name: 'EmailReference')
     EmptyFieldValue = Shapes::StructureShape.new(name: 'EmptyFieldValue')
@@ -451,6 +464,9 @@ module Aws::Connect
     EventBridgeActionDefinition = Shapes::StructureShape.new(name: 'EventBridgeActionDefinition')
     EventBridgeActionName = Shapes::StringShape.new(name: 'EventBridgeActionName')
     EventSourceName = Shapes::StringShape.new(name: 'EventSourceName')
+    Expiry = Shapes::StructureShape.new(name: 'Expiry')
+    Expression = Shapes::StructureShape.new(name: 'Expression')
+    Expressions = Shapes::ListShape.new(name: 'Expressions')
     FailedRequest = Shapes::StructureShape.new(name: 'FailedRequest')
     FailedRequestList = Shapes::ListShape.new(name: 'FailedRequestList')
     FailureReasonCode = Shapes::StringShape.new(name: 'FailureReasonCode')
@@ -509,6 +525,7 @@ module Aws::Connect
     HierarchyGroupSummary = Shapes::StructureShape.new(name: 'HierarchyGroupSummary')
     HierarchyGroupSummaryList = Shapes::ListShape.new(name: 'HierarchyGroupSummaryList')
     HierarchyGroupSummaryReference = Shapes::StructureShape.new(name: 'HierarchyGroupSummaryReference')
+    HierarchyGroups = Shapes::StructureShape.new(name: 'HierarchyGroups')
     HierarchyLevel = Shapes::StructureShape.new(name: 'HierarchyLevel')
     HierarchyLevelId = Shapes::StringShape.new(name: 'HierarchyLevelId')
     HierarchyLevelName = Shapes::StringShape.new(name: 'HierarchyLevelName')
@@ -547,6 +564,7 @@ module Aws::Connect
     ImportPhoneNumberRequest = Shapes::StructureShape.new(name: 'ImportPhoneNumberRequest')
     ImportPhoneNumberResponse = Shapes::StructureShape.new(name: 'ImportPhoneNumberResponse')
     InboundCallsEnabled = Shapes::BooleanShape.new(name: 'InboundCallsEnabled')
+    Index = Shapes::IntegerShape.new(name: 'Index')
     InitiationMethodList = Shapes::ListShape.new(name: 'InitiationMethodList')
     Instance = Shapes::StructureShape.new(name: 'Instance')
     InstanceArn = Shapes::StringShape.new(name: 'InstanceArn')
@@ -731,6 +749,7 @@ module Aws::Connect
     NumberReference = Shapes::StructureShape.new(name: 'NumberReference')
     NumericQuestionPropertyAutomationLabel = Shapes::StringShape.new(name: 'NumericQuestionPropertyAutomationLabel')
     NumericQuestionPropertyValueAutomation = Shapes::StructureShape.new(name: 'NumericQuestionPropertyValueAutomation')
+    OperatingSystem = Shapes::StringShape.new(name: 'OperatingSystem')
     Origin = Shapes::StringShape.new(name: 'Origin')
     OriginsList = Shapes::ListShape.new(name: 'OriginsList')
     OutboundCallerConfig = Shapes::StructureShape.new(name: 'OutboundCallerConfig')
@@ -774,6 +793,11 @@ module Aws::Connect
     PhoneNumberWorkflowMessage = Shapes::StringShape.new(name: 'PhoneNumberWorkflowMessage')
     PhoneNumberWorkflowStatus = Shapes::StringShape.new(name: 'PhoneNumberWorkflowStatus')
     PhoneType = Shapes::StringShape.new(name: 'PhoneType')
+    PlatformName = Shapes::StringShape.new(name: 'PlatformName')
+    PlatformVersion = Shapes::StringShape.new(name: 'PlatformVersion')
+    PotentialAudioQualityIssue = Shapes::StringShape.new(name: 'PotentialAudioQualityIssue')
+    PotentialAudioQualityIssues = Shapes::ListShape.new(name: 'PotentialAudioQualityIssues')
+    PotentialDisconnectIssue = Shapes::StringShape.new(name: 'PotentialDisconnectIssue')
     PredefinedAttribute = Shapes::StructureShape.new(name: 'PredefinedAttribute')
     PredefinedAttributeName = Shapes::StringShape.new(name: 'PredefinedAttributeName')
     PredefinedAttributeSearchConditionList = Shapes::ListShape.new(name: 'PredefinedAttributeSearchConditionList')
@@ -790,6 +814,7 @@ module Aws::Connect
     ProblemMessageString = Shapes::StringShape.new(name: 'ProblemMessageString')
     Problems = Shapes::ListShape.new(name: 'Problems')
     ProficiencyLevel = Shapes::FloatShape.new(name: 'ProficiencyLevel')
+    ProficiencyValue = Shapes::StringShape.new(name: 'ProficiencyValue')
     Prompt = Shapes::StructureShape.new(name: 'Prompt')
     PromptDescription = Shapes::StringShape.new(name: 'PromptDescription')
     PromptId = Shapes::StringShape.new(name: 'PromptId')
@@ -807,6 +832,7 @@ module Aws::Connect
     PropertyValidationExceptionReason = Shapes::StringShape.new(name: 'PropertyValidationExceptionReason')
     PutUserStatusRequest = Shapes::StructureShape.new(name: 'PutUserStatusRequest')
     PutUserStatusResponse = Shapes::StructureShape.new(name: 'PutUserStatusResponse')
+    QualityMetrics = Shapes::StructureShape.new(name: 'QualityMetrics')
     Queue = Shapes::StructureShape.new(name: 'Queue')
     QueueDescription = Shapes::StringShape.new(name: 'QueueDescription')
     QueueId = Shapes::StringShape.new(name: 'QueueId')
@@ -910,6 +936,8 @@ module Aws::Connect
     ResumeContactRecordingResponse = Shapes::StructureShape.new(name: 'ResumeContactRecordingResponse')
     ResumeContactRequest = Shapes::StructureShape.new(name: 'ResumeContactRequest')
     ResumeContactResponse = Shapes::StructureShape.new(name: 'ResumeContactResponse')
+    RoutingCriteria = Shapes::StructureShape.new(name: 'RoutingCriteria')
+    RoutingCriteriaStepStatus = Shapes::StringShape.new(name: 'RoutingCriteriaStepStatus')
     RoutingExpression = Shapes::StringShape.new(name: 'RoutingExpression')
     RoutingExpressions = Shapes::ListShape.new(name: 'RoutingExpressions')
     RoutingProfile = Shapes::StructureShape.new(name: 'RoutingProfile')
@@ -1040,6 +1068,8 @@ module Aws::Connect
     StartWebRTCContactRequest = Shapes::StructureShape.new(name: 'StartWebRTCContactRequest')
     StartWebRTCContactResponse = Shapes::StructureShape.new(name: 'StartWebRTCContactResponse')
     Statistic = Shapes::StringShape.new(name: 'Statistic')
+    Step = Shapes::StructureShape.new(name: 'Step')
+    Steps = Shapes::ListShape.new(name: 'Steps')
     StopContactRecordingRequest = Shapes::StructureShape.new(name: 'StopContactRecordingRequest')
     StopContactRecordingResponse = Shapes::StructureShape.new(name: 'StopContactRecordingResponse')
     StopContactRequest = Shapes::StructureShape.new(name: 'StopContactRequest')
@@ -1314,6 +1344,9 @@ module Aws::Connect
 
     AgentContactReferenceList.member = Shapes::ShapeRef.new(shape: AgentContactReference)
 
+    AgentHierarchyGroup.add_member(:arn, Shapes::ShapeRef.new(shape: ARN, location_name: "Arn"))
+    AgentHierarchyGroup.struct_class = Types::AgentHierarchyGroup
+
     AgentHierarchyGroups.add_member(:l1_ids, Shapes::ShapeRef.new(shape: HierarchyGroupIdList, location_name: "L1Ids"))
     AgentHierarchyGroups.add_member(:l2_ids, Shapes::ShapeRef.new(shape: HierarchyGroupIdList, location_name: "L2Ids"))
     AgentHierarchyGroups.add_member(:l3_ids, Shapes::ShapeRef.new(shape: HierarchyGroupIdList, location_name: "L3Ids"))
@@ -1324,8 +1357,14 @@ module Aws::Connect
     AgentInfo.add_member(:id, Shapes::ShapeRef.new(shape: AgentResourceId, location_name: "Id"))
     AgentInfo.add_member(:connected_to_agent_timestamp, Shapes::ShapeRef.new(shape: timestamp, location_name: "ConnectedToAgentTimestamp"))
     AgentInfo.add_member(:agent_pause_duration_in_seconds, Shapes::ShapeRef.new(shape: AgentPauseDurationInSeconds, location_name: "AgentPauseDurationInSeconds"))
+    AgentInfo.add_member(:hierarchy_groups, Shapes::ShapeRef.new(shape: HierarchyGroups, location_name: "HierarchyGroups"))
+    AgentInfo.add_member(:device_info, Shapes::ShapeRef.new(shape: DeviceInfo, location_name: "DeviceInfo"))
+    AgentInfo.add_member(:capabilities, Shapes::ShapeRef.new(shape: ParticipantCapabilities, location_name: "Capabilities"))
     AgentInfo.struct_class = Types::AgentInfo
 
+    AgentQualityMetrics.add_member(:audio, Shapes::ShapeRef.new(shape: AudioQualityMetricsInfo, location_name: "Audio"))
+    AgentQualityMetrics.struct_class = Types::AgentQualityMetrics
+
     AgentResourceIdList.member = Shapes::ShapeRef.new(shape: AgentResourceId)
 
     AgentStatus.add_member(:agent_status_arn, Shapes::ShapeRef.new(shape: ARN, location_name: "AgentStatusARN"))
@@ -1513,6 +1552,12 @@ module Aws::Connect
     AttributeAndCondition.add_member(:hierarchy_group_condition, Shapes::ShapeRef.new(shape: HierarchyGroupCondition, location_name: "HierarchyGroupCondition"))
     AttributeAndCondition.struct_class = Types::AttributeAndCondition
 
+    AttributeCondition.add_member(:name, Shapes::ShapeRef.new(shape: PredefinedAttributeName, location_name: "Name"))
+    AttributeCondition.add_member(:value, Shapes::ShapeRef.new(shape: ProficiencyValue, location_name: "Value"))
+    AttributeCondition.add_member(:proficiency_level, Shapes::ShapeRef.new(shape: ProficiencyLevel, location_name: "ProficiencyLevel"))
+    AttributeCondition.add_member(:comparison_operator, Shapes::ShapeRef.new(shape: ComparisonOperator, location_name: "ComparisonOperator"))
+    AttributeCondition.struct_class = Types::AttributeCondition
+
     AttributeOrConditionList.member = Shapes::ShapeRef.new(shape: AttributeAndCondition)
 
     Attributes.key = Shapes::ShapeRef.new(shape: AttributeName)
@@ -1523,6 +1568,10 @@ module Aws::Connect
     AudioFeatures.add_member(:echo_reduction, Shapes::ShapeRef.new(shape: MeetingFeatureStatus, location_name: "EchoReduction"))
     AudioFeatures.struct_class = Types::AudioFeatures
 
+    AudioQualityMetricsInfo.add_member(:quality_score, Shapes::ShapeRef.new(shape: AudioQualityScore, location_name: "QualityScore"))
+    AudioQualityMetricsInfo.add_member(:potential_quality_issues, Shapes::ShapeRef.new(shape: PotentialAudioQualityIssues, location_name: "PotentialQualityIssues"))
+    AudioQualityMetricsInfo.struct_class = Types::AudioQualityMetricsInfo
+
     AvailableNumberSummary.add_member(:phone_number, Shapes::ShapeRef.new(shape: PhoneNumber, location_name: "PhoneNumber"))
     AvailableNumberSummary.add_member(:phone_number_country_code, Shapes::ShapeRef.new(shape: PhoneNumberCountryCode, location_name: "PhoneNumberCountryCode"))
     AvailableNumberSummary.add_member(:phone_number_type, Shapes::ShapeRef.new(shape: PhoneNumberType, location_name: "PhoneNumberType"))
@@ -1661,6 +1710,15 @@ module Aws::Connect
     Contact.add_member(:queue_time_adjustment_seconds, Shapes::ShapeRef.new(shape: QueueTimeAdjustmentSeconds, location_name: "QueueTimeAdjustmentSeconds"))
     Contact.add_member(:queue_priority, Shapes::ShapeRef.new(shape: QueuePriority, location_name: "QueuePriority"))
     Contact.add_member(:tags, Shapes::ShapeRef.new(shape: ContactTagMap, location_name: "Tags"))
+    Contact.add_member(:connected_to_system_timestamp, Shapes::ShapeRef.new(shape: timestamp, location_name: "ConnectedToSystemTimestamp"))
+    Contact.add_member(:routing_criteria, Shapes::ShapeRef.new(shape: RoutingCriteria, location_name: "RoutingCriteria"))
+    Contact.add_member(:customer, Shapes::ShapeRef.new(shape: Customer, location_name: "Customer"))
+    Contact.add_member(:campaign, Shapes::ShapeRef.new(shape: Campaign, location_name: "Campaign"))
+    Contact.add_member(:answering_machine_detection_status, Shapes::ShapeRef.new(shape: AnsweringMachineDetectionStatus, location_name: "AnsweringMachineDetectionStatus"))
+    Contact.add_member(:customer_voice_activity, Shapes::ShapeRef.new(shape: CustomerVoiceActivity, location_name: "CustomerVoiceActivity"))
+    Contact.add_member(:quality_metrics, Shapes::ShapeRef.new(shape: QualityMetrics, location_name: "QualityMetrics"))
+    Contact.add_member(:disconnect_details, Shapes::ShapeRef.new(shape: DisconnectDetails, location_name: "DisconnectDetails"))
+    Contact.add_member(:segment_attributes, Shapes::ShapeRef.new(shape: SegmentAttributes, location_name: "SegmentAttributes"))
     Contact.struct_class = Types::Contact
 
     ContactAnalysis.add_member(:transcript, Shapes::ShapeRef.new(shape: Transcript, location_name: "Transcript"))
@@ -2129,6 +2187,17 @@ module Aws::Connect
 
     CurrentMetrics.member = Shapes::ShapeRef.new(shape: CurrentMetric)
 
+    Customer.add_member(:device_info, Shapes::ShapeRef.new(shape: DeviceInfo, location_name: "DeviceInfo"))
+    Customer.add_member(:capabilities, Shapes::ShapeRef.new(shape: ParticipantCapabilities, location_name: "Capabilities"))
+    Customer.struct_class = Types::Customer
+
+    CustomerQualityMetrics.add_member(:audio, Shapes::ShapeRef.new(shape: AudioQualityMetricsInfo, location_name: "Audio"))
+    CustomerQualityMetrics.struct_class = Types::CustomerQualityMetrics
+
+    CustomerVoiceActivity.add_member(:greeting_start_timestamp, Shapes::ShapeRef.new(shape: timestamp, location_name: "GreetingStartTimestamp"))
+    CustomerVoiceActivity.add_member(:greeting_end_timestamp, Shapes::ShapeRef.new(shape: timestamp, location_name: "GreetingEndTimestamp"))
+    CustomerVoiceActivity.struct_class = Types::CustomerVoiceActivity
+
     DataSetIds.member = Shapes::ShapeRef.new(shape: DataSetId)
 
     DateReference.add_member(:name, Shapes::ShapeRef.new(shape: ReferenceKey, location_name: "Name"))
@@ -2436,6 +2505,11 @@ module Aws::Connect
     DestinationNotAllowedException.add_member(:message, Shapes::ShapeRef.new(shape: Message, location_name: "Message"))
     DestinationNotAllowedException.struct_class = Types::DestinationNotAllowedException
 
+    DeviceInfo.add_member(:platform_name, Shapes::ShapeRef.new(shape: PlatformName, location_name: "PlatformName"))
+    DeviceInfo.add_member(:platform_version, Shapes::ShapeRef.new(shape: PlatformVersion, location_name: "PlatformVersion"))
+    DeviceInfo.add_member(:operating_system, Shapes::ShapeRef.new(shape: OperatingSystem, location_name: "OperatingSystem"))
+    DeviceInfo.struct_class = Types::DeviceInfo
+
     Dimensions.add_member(:queue, Shapes::ShapeRef.new(shape: QueueReference, location_name: "Queue"))
     Dimensions.add_member(:channel, Shapes::ShapeRef.new(shape: Channel, location_name: "Channel"))
     Dimensions.add_member(:routing_profile, Shapes::ShapeRef.new(shape: RoutingProfileReference, location_name: "RoutingProfile"))
@@ -2510,6 +2584,9 @@ module Aws::Connect
     DisassociateUserProficienciesRequest.add_member(:user_proficiencies, Shapes::ShapeRef.new(shape: UserProficiencyDisassociateList, required: true, location_name: "UserProficiencies"))
     DisassociateUserProficienciesRequest.struct_class = Types::DisassociateUserProficienciesRequest
 
+    DisconnectDetails.add_member(:potential_disconnect_issue, Shapes::ShapeRef.new(shape: PotentialDisconnectIssue, location_name: "PotentialDisconnectIssue"))
+    DisconnectDetails.struct_class = Types::DisconnectDetails
+
     DisconnectReason.add_member(:code, Shapes::ShapeRef.new(shape: DisconnectReasonCode, location_name: "Code"))
     DisconnectReason.struct_class = Types::DisconnectReason
 
@@ -2762,6 +2839,17 @@ module Aws::Connect
     EventBridgeActionDefinition.add_member(:name, Shapes::ShapeRef.new(shape: EventBridgeActionName, required: true, location_name: "Name"))
     EventBridgeActionDefinition.struct_class = Types::EventBridgeActionDefinition
 
+    Expiry.add_member(:duration_in_seconds, Shapes::ShapeRef.new(shape: DurationInSeconds, location_name: "DurationInSeconds"))
+    Expiry.add_member(:expiry_timestamp, Shapes::ShapeRef.new(shape: timestamp, location_name: "ExpiryTimestamp"))
+    Expiry.struct_class = Types::Expiry
+
+    Expression.add_member(:attribute_condition, Shapes::ShapeRef.new(shape: AttributeCondition, location_name: "AttributeCondition"))
+    Expression.add_member(:and_expression, Shapes::ShapeRef.new(shape: Expressions, location_name: "AndExpression"))
+    Expression.add_member(:or_expression, Shapes::ShapeRef.new(shape: Expressions, location_name: "OrExpression"))
+    Expression.struct_class = Types::Expression
+
+    Expressions.member = Shapes::ShapeRef.new(shape: Expression)
+
     FailedRequest.add_member(:request_identifier, Shapes::ShapeRef.new(shape: RequestIdentifier, location_name: "RequestIdentifier"))
     FailedRequest.add_member(:failure_reason_code, Shapes::ShapeRef.new(shape: FailureReasonCode, location_name: "FailureReasonCode"))
     FailedRequest.add_member(:failure_reason_message, Shapes::ShapeRef.new(shape: String, location_name: "FailureReasonMessage"))
@@ -2978,6 +3066,13 @@ module Aws::Connect
     HierarchyGroupSummaryReference.add_member(:arn, Shapes::ShapeRef.new(shape: ARN, location_name: "Arn"))
     HierarchyGroupSummaryReference.struct_class = Types::HierarchyGroupSummaryReference
 
+    HierarchyGroups.add_member(:level_1, Shapes::ShapeRef.new(shape: AgentHierarchyGroup, location_name: "Level1"))
+    HierarchyGroups.add_member(:level_2, Shapes::ShapeRef.new(shape: AgentHierarchyGroup, location_name: "Level2"))
+    HierarchyGroups.add_member(:level_3, Shapes::ShapeRef.new(shape: AgentHierarchyGroup, location_name: "Level3"))
+    HierarchyGroups.add_member(:level_4, Shapes::ShapeRef.new(shape: AgentHierarchyGroup, location_name: "Level4"))
+    HierarchyGroups.add_member(:level_5, Shapes::ShapeRef.new(shape: AgentHierarchyGroup, location_name: "Level5"))
+    HierarchyGroups.struct_class = Types::HierarchyGroups
+
     HierarchyLevel.add_member(:id, Shapes::ShapeRef.new(shape: HierarchyLevelId, location_name: "Id"))
     HierarchyLevel.add_member(:arn, Shapes::ShapeRef.new(shape: ARN, location_name: "Arn"))
     HierarchyLevel.add_member(:name, Shapes::ShapeRef.new(shape: HierarchyLevelName, location_name: "Name"))
@@ -3825,6 +3920,8 @@ module Aws::Connect
 
     PhoneNumberTypes.member = Shapes::ShapeRef.new(shape: PhoneNumberType)
 
+    PotentialAudioQualityIssues.member = Shapes::ShapeRef.new(shape: PotentialAudioQualityIssue)
+
     PredefinedAttribute.add_member(:name, Shapes::ShapeRef.new(shape: PredefinedAttributeName, location_name: "Name"))
     PredefinedAttribute.add_member(:values, Shapes::ShapeRef.new(shape: PredefinedAttributeValues, location_name: "Values"))
     PredefinedAttribute.add_member(:last_modified_time, Shapes::ShapeRef.new(shape: Timestamp, location_name: "LastModifiedTime"))
@@ -3908,6 +4005,10 @@ module Aws::Connect
 
     PutUserStatusResponse.struct_class = Types::PutUserStatusResponse
 
+    QualityMetrics.add_member(:agent, Shapes::ShapeRef.new(shape: AgentQualityMetrics, location_name: "Agent"))
+    QualityMetrics.add_member(:customer, Shapes::ShapeRef.new(shape: CustomerQualityMetrics, location_name: "Customer"))
+    QualityMetrics.struct_class = Types::QualityMetrics
+
     Queue.add_member(:name, Shapes::ShapeRef.new(shape: CommonNameLength127, location_name: "Name"))
     Queue.add_member(:queue_arn, Shapes::ShapeRef.new(shape: ARN, location_name: "QueueArn"))
     Queue.add_member(:queue_id, Shapes::ShapeRef.new(shape: QueueId, location_name: "QueueId"))
@@ -4188,6 +4289,11 @@ module Aws::Connect
 
     ResumeContactResponse.struct_class = Types::ResumeContactResponse
 
+    RoutingCriteria.add_member(:steps, Shapes::ShapeRef.new(shape: Steps, location_name: "Steps"))
+    RoutingCriteria.add_member(:activation_timestamp, Shapes::ShapeRef.new(shape: timestamp, location_name: "ActivationTimestamp"))
+    RoutingCriteria.add_member(:index, Shapes::ShapeRef.new(shape: Index, location_name: "Index"))
+    RoutingCriteria.struct_class = Types::RoutingCriteria
+
     RoutingExpressions.member = Shapes::ShapeRef.new(shape: RoutingExpression)
 
     RoutingProfile.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, location_name: "InstanceId"))
@@ -4716,6 +4822,13 @@ module Aws::Connect
     StartWebRTCContactResponse.add_member(:participant_token, Shapes::ShapeRef.new(shape: ParticipantToken, location_name: "ParticipantToken"))
     StartWebRTCContactResponse.struct_class = Types::StartWebRTCContactResponse
 
+    Step.add_member(:expiry, Shapes::ShapeRef.new(shape: Expiry, location_name: "Expiry"))
+    Step.add_member(:expression, Shapes::ShapeRef.new(shape: Expression, location_name: "Expression"))
+    Step.add_member(:status, Shapes::ShapeRef.new(shape: RoutingCriteriaStepStatus, location_name: "Status"))
+    Step.struct_class = Types::Step
+
+    Steps.member = Shapes::ShapeRef.new(shape: Step)
+
     StopContactRecordingRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location_name: "InstanceId"))
     StopContactRecordingRequest.add_member(:contact_id, Shapes::ShapeRef.new(shape: ContactId, required: true, location_name: "ContactId"))
     StopContactRecordingRequest.add_member(:initial_contact_id, Shapes::ShapeRef.new(shape: ContactId, required: true, location_name: "InitialContactId"))

data/lib/aws-sdk-connect/types.rb

@@ -161,6 +161,20 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Information about an agent hierarchy group.
+    #
+    # @!attribute [rw] arn
+    #   The Amazon Resource Name (ARN) of the group.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AgentHierarchyGroup AWS API Documentation
+    #
+    class AgentHierarchyGroup < Struct.new(
+      :arn)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # A structure that defines search criteria for contacts using agent
     # hierarchy group levels. For more information about agent hierarchies,
     # see [Set Up Agent Hierarchies][1] in the *Amazon Connect Administrator
@@ -216,12 +230,42 @@ module Aws::Connect
     #   Agent pause duration for a contact in seconds.
     #   @return [Integer]
     #
+    # @!attribute [rw] hierarchy_groups
+    #   The agent hierarchy groups for the agent.
+    #   @return [Types::HierarchyGroups]
+    #
+    # @!attribute [rw] device_info
+    #   Information regarding Agent’s device.
+    #   @return [Types::DeviceInfo]
+    #
+    # @!attribute [rw] capabilities
+    #   The configuration for the allowed capabilities for participants
+    #   present over the call.
+    #   @return [Types::ParticipantCapabilities]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AgentInfo AWS API Documentation
     #
     class AgentInfo < Struct.new(
       :id,
       :connected_to_agent_timestamp,
-      :agent_pause_duration_in_seconds)
+      :agent_pause_duration_in_seconds,
+      :hierarchy_groups,
+      :device_info,
+      :capabilities)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Information about the quality of the Agent's media connection
+    #
+    # @!attribute [rw] audio
+    #   Information about the audio quality of the Agent
+    #   @return [Types::AudioQualityMetricsInfo]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AgentQualityMetrics AWS API Documentation
+    #
+    class AgentQualityMetrics < Struct.new(
+      :audio)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -1104,6 +1148,35 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # An object to specify the predefined attribute condition.
+    #
+    # @!attribute [rw] name
+    #   The name of predefined attribute.
+    #   @return [String]
+    #
+    # @!attribute [rw] value
+    #   The value of predefined attribute.
+    #   @return [String]
+    #
+    # @!attribute [rw] proficiency_level
+    #   The proficiency level of the condition.
+    #   @return [Float]
+    #
+    # @!attribute [rw] comparison_operator
+    #   The operator of the condition.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AttributeCondition AWS API Documentation
+    #
+    class AttributeCondition < Struct.new(
+      :name,
+      :value,
+      :proficiency_level,
+      :comparison_operator)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Has audio-specific configurations as the operating parameter for Echo
     # Reduction.
     #
@@ -1120,6 +1193,30 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Contains information for score and potential quality issues for Audio
+    #
+    # @!attribute [rw] quality_score
+    #   Number measuring the estimated quality of the media connection.
+    #   @return [Float]
+    #
+    # @!attribute [rw] potential_quality_issues
+    #   List of potential issues causing degradation of quality on a media
+    #   connection. If the service did not detect any potential quality
+    #   issues the list is empty.
+    #
+    #   Valid values: `HighPacketLoss` \| `HighRoundTripTime` \|
+    #   `HighJitterBuffer`
+    #   @return [Array<String>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AudioQualityMetricsInfo AWS API Documentation
+    #
+    class AudioQualityMetricsInfo < Struct.new(
+      :quality_score,
+      :potential_quality_issues)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Information about available phone numbers.
     #
     # @!attribute [rw] phone_number
@@ -1899,6 +1996,53 @@ module Aws::Connect
     #   Services generated and user-defined tags.
     #   @return [Hash<String,String>]
     #
+    # @!attribute [rw] connected_to_system_timestamp
+    #   The timestamp when customer endpoint connected to Amazon Connect.
+    #   @return [Time]
+    #
+    # @!attribute [rw] routing_criteria
+    #   Latest routing criteria on the contact.
+    #   @return [Types::RoutingCriteria]
+    #
+    # @!attribute [rw] customer
+    #   Information about the Customer on the contact.
+    #   @return [Types::Customer]
+    #
+    # @!attribute [rw] campaign
+    #   Information associated with a campaign.
+    #   @return [Types::Campaign]
+    #
+    # @!attribute [rw] answering_machine_detection_status
+    #   Indicates how an [outbound campaign][1] call is actually disposed if
+    #   the contact is connected to Amazon Connect.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/how-to-create-campaigns.html
+    #   @return [String]
+    #
+    # @!attribute [rw] customer_voice_activity
+    #   Information about customer’s voice activity.
+    #   @return [Types::CustomerVoiceActivity]
+    #
+    # @!attribute [rw] quality_metrics
+    #   Information about the quality of the participant's media
+    #   connection.
+    #   @return [Types::QualityMetrics]
+    #
+    # @!attribute [rw] disconnect_details
+    #   Information about the call disconnect experience.
+    #   @return [Types::DisconnectDetails]
+    #
+    # @!attribute [rw] segment_attributes
+    #   A set of system defined key-value pairs stored on individual contact
+    #   segments using an attribute map. The attributes are standard Amazon
+    #   Connect attributes and can be accessed in flows. Attribute keys can
+    #   include only alphanumeric, -, and \_ characters. This field can be
+    #   used to show channel subtype. For example, `connect:Guide` or
+    #   `connect:SMS`.
+    #   @return [Hash<String,Types::SegmentAttributeValue>]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/Contact AWS API Documentation
     #
     class Contact < Struct.new(
@@ -1924,7 +2068,16 @@ module Aws::Connect
       :wisdom_info,
       :queue_time_adjustment_seconds,
       :queue_priority,
-      :tags)
+      :tags,
+      :connected_to_system_timestamp,
+      :routing_criteria,
+      :customer,
+      :campaign,
+      :answering_machine_detection_status,
+      :customer_voice_activity,
+      :quality_metrics,
+      :disconnect_details,
+      :segment_attributes)
       SENSITIVE = [:name, :description]
       include Aws::Structure
     end
@@ -4446,6 +4599,61 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Information about the Customer on the contact.
+    #
+    # @!attribute [rw] device_info
+    #   Information regarding Customer’s device.
+    #   @return [Types::DeviceInfo]
+    #
+    # @!attribute [rw] capabilities
+    #   The configuration for the allowed capabilities for participants
+    #   present over the call.
+    #   @return [Types::ParticipantCapabilities]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/Customer AWS API Documentation
+    #
+    class Customer < Struct.new(
+      :device_info,
+      :capabilities)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Information about the quality of the Customer's media connection
+    #
+    # @!attribute [rw] audio
+    #   Information about the audio quality of the Customer
+    #   @return [Types::AudioQualityMetricsInfo]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CustomerQualityMetrics AWS API Documentation
+    #
+    class CustomerQualityMetrics < Struct.new(
+      :audio)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Information about customer’s voice activity.
+    #
+    # @!attribute [rw] greeting_start_timestamp
+    #   Timestamp that measures the beginning of the customer greeting from
+    #   an outbound voice call.
+    #   @return [Time]
+    #
+    # @!attribute [rw] greeting_end_timestamp
+    #   Timestamp that measures the end of the customer greeting from an
+    #   outbound voice call.
+    #   @return [Time]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CustomerVoiceActivity AWS API Documentation
+    #
+    class CustomerVoiceActivity < Struct.new(
+      :greeting_start_timestamp,
+      :greeting_end_timestamp)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Information about a reference when the `referenceType` is `DATE`.
     # Otherwise, null.
     #
@@ -5928,6 +6136,30 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Information regarding the device.
+    #
+    # @!attribute [rw] platform_name
+    #   Name of the platform that the participant used for the call.
+    #   @return [String]
+    #
+    # @!attribute [rw] platform_version
+    #   Version of the platform that the participant used for the call.
+    #   @return [String]
+    #
+    # @!attribute [rw] operating_system
+    #   Operating system that the participant used for the call.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeviceInfo AWS API Documentation
+    #
+    class DeviceInfo < Struct.new(
+      :platform_name,
+      :platform_version,
+      :operating_system)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Contains information about the dimensions for a set of metrics.
     #
     # @!attribute [rw] queue
@@ -6303,6 +6535,21 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Information about the call disconnect experience.
+    #
+    # @!attribute [rw] potential_disconnect_issue
+    #   Indicates the potential disconnection issues for a call. This field
+    #   is not populated if the service does not detect potential issues.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DisconnectDetails AWS API Documentation
+    #
+    class DisconnectDetails < Struct.new(
+      :potential_disconnect_issue)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Contains details about why a contact was disconnected. Only Amazon
     # Connect outbound campaigns can provide this field.
     #
@@ -7390,6 +7637,49 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # An object to specify the expiration of a routing step.
+    #
+    # @!attribute [rw] duration_in_seconds
+    #   The number of seconds to wait before expiring the routing step.
+    #   @return [Integer]
+    #
+    # @!attribute [rw] expiry_timestamp
+    #   The timestamp indicating when the routing step expires.
+    #   @return [Time]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/Expiry AWS API Documentation
+    #
+    class Expiry < Struct.new(
+      :duration_in_seconds,
+      :expiry_timestamp)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # A tagged union to specify expression for a routing step.
+    #
+    # @!attribute [rw] attribute_condition
+    #   An object to specify the predefined attribute condition.
+    #   @return [Types::AttributeCondition]
+    #
+    # @!attribute [rw] and_expression
+    #   List of routing expressions which will be AND-ed together.
+    #   @return [Array<Types::Expression>]
+    #
+    # @!attribute [rw] or_expression
+    #   List of routing expressions which will be OR-ed together.
+    #   @return [Array<Types::Expression>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/Expression AWS API Documentation
+    #
+    class Expression < Struct.new(
+      :attribute_condition,
+      :and_expression,
+      :or_expression)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Request for which contact failed to be generated.
     #
     # @!attribute [rw] request_identifier
@@ -9975,6 +10265,41 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Information about the agent hierarchy. Hierarchies can be configured
+    # with up to five levels.
+    #
+    # @!attribute [rw] level_1
+    #   The group at level one of the agent hierarchy.
+    #   @return [Types::AgentHierarchyGroup]
+    #
+    # @!attribute [rw] level_2
+    #   The group at level two of the agent hierarchy.
+    #   @return [Types::AgentHierarchyGroup]
+    #
+    # @!attribute [rw] level_3
+    #   The group at level three of the agent hierarchy.
+    #   @return [Types::AgentHierarchyGroup]
+    #
+    # @!attribute [rw] level_4
+    #   The group at level four of the agent hierarchy.
+    #   @return [Types::AgentHierarchyGroup]
+    #
+    # @!attribute [rw] level_5
+    #   The group at level five of the agent hierarchy.
+    #   @return [Types::AgentHierarchyGroup]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/HierarchyGroups AWS API Documentation
+    #
+    class HierarchyGroups < Struct.new(
+      :level_1,
+      :level_2,
+      :level_3,
+      :level_4,
+      :level_5)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Contains information about a hierarchy level.
     #
     # @!attribute [rw] id
@@ -14589,6 +14914,25 @@ module Aws::Connect
     #
     class PutUserStatusResponse < Aws::EmptyStructure; end
 
+    # Information about the quality of the participant's media connection.
+    #
+    # @!attribute [rw] agent
+    #   Information about the quality of Agent media connection.
+    #   @return [Types::AgentQualityMetrics]
+    #
+    # @!attribute [rw] customer
+    #   Information about the quality of Customer media connection.
+    #   @return [Types::CustomerQualityMetrics]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/QualityMetrics AWS API Documentation
+    #
+    class QualityMetrics < Struct.new(
+      :agent,
+      :customer)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Contains information about a queue.
     #
     # @!attribute [rw] name
@@ -15755,6 +16099,39 @@ module Aws::Connect
     #
     class ResumeContactResponse < Aws::EmptyStructure; end
 
+    # Latest routing criteria on the contact.
+    #
+    # @!attribute [rw] steps
+    #   List of routing steps. When Amazon Connect does not find an
+    #   available agent meeting the requirements in a step for a given step
+    #   duration, the routing criteria will move on to the next step
+    #   sequentially until a join is completed with an agent. When all steps
+    #   are exhausted, the contact will be offered to any agent in the
+    #   queue.
+    #   @return [Array<Types::Step>]
+    #
+    # @!attribute [rw] activation_timestamp
+    #   The timestamp indicating when the routing criteria is set to active.
+    #   A routing criteria is activated when contact is transferred to a
+    #   queue. ActivationTimestamp will be set on routing criteria for
+    #   contacts in agent queue even though Routing criteria is never
+    #   activated for contacts in agent queue.
+    #   @return [Time]
+    #
+    # @!attribute [rw] index
+    #   Information about the index of the routing criteria.
+    #   @return [Integer]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/RoutingCriteria AWS API Documentation
+    #
+    class RoutingCriteria < Struct.new(
+      :steps,
+      :activation_timestamp,
+      :index)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Contains information about a routing profile.
     #
     # @!attribute [rw] instance_id
@@ -18665,6 +19042,30 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Step signifies the criteria to be used for routing to an agent
+    #
+    # @!attribute [rw] expiry
+    #   An object to specify the expiration of a routing step.
+    #   @return [Types::Expiry]
+    #
+    # @!attribute [rw] expression
+    #   A tagged union to specify expression for a routing step.
+    #   @return [Types::Expression]
+    #
+    # @!attribute [rw] status
+    #   Represents status of the Routing step.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/Step AWS API Documentation
+    #
+    class Step < Struct.new(
+      :expiry,
+      :expression,
+      :status)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @!attribute [rw] instance_id
     #   The identifier of the Amazon Connect instance. You can [find the
     #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.

data/lib/aws-sdk-connect.rb

@@ -52,6 +52,6 @@ require_relative 'aws-sdk-connect/customizations'
 # @!group service
 module Aws::Connect
 
-  GEM_VERSION = '1.159.0'
+  GEM_VERSION = '1.160.0'
 
 end

data/sig/types.rbs

@@ -48,6 +48,11 @@ module Aws::Connect
       SENSITIVE: []
     end
 
+    class AgentHierarchyGroup
+      attr_accessor arn: ::String
+      SENSITIVE: []
+    end
+
     class AgentHierarchyGroups
       attr_accessor l1_ids: ::Array[::String]
       attr_accessor l2_ids: ::Array[::String]
@@ -61,6 +66,14 @@ module Aws::Connect
       attr_accessor id: ::String
       attr_accessor connected_to_agent_timestamp: ::Time
       attr_accessor agent_pause_duration_in_seconds: ::Integer
+      attr_accessor hierarchy_groups: Types::HierarchyGroups
+      attr_accessor device_info: Types::DeviceInfo
+      attr_accessor capabilities: Types::ParticipantCapabilities
+      SENSITIVE: []
+    end
+
+    class AgentQualityMetrics
+      attr_accessor audio: Types::AudioQualityMetricsInfo
       SENSITIVE: []
     end
 
@@ -292,11 +305,25 @@ module Aws::Connect
       SENSITIVE: []
     end
 
+    class AttributeCondition
+      attr_accessor name: ::String
+      attr_accessor value: ::String
+      attr_accessor proficiency_level: ::Float
+      attr_accessor comparison_operator: ::String
+      SENSITIVE: []
+    end
+
     class AudioFeatures
       attr_accessor echo_reduction: ("AVAILABLE" | "UNAVAILABLE")
       SENSITIVE: []
     end
 
+    class AudioQualityMetricsInfo
+      attr_accessor quality_score: ::Float
+      attr_accessor potential_quality_issues: ::Array[::String]
+      SENSITIVE: []
+    end
+
     class AvailableNumberSummary
       attr_accessor phone_number: ::String
       attr_accessor phone_number_country_code: ("AF" | "AL" | "DZ" | "AS" | "AD" | "AO" | "AI" | "AQ" | "AG" | "AR" | "AM" | "AW" | "AU" | "AT" | "AZ" | "BS" | "BH" | "BD" | "BB" | "BY" | "BE" | "BZ" | "BJ" | "BM" | "BT" | "BO" | "BA" | "BW" | "BR" | "IO" | "VG" | "BN" | "BG" | "BF" | "BI" | "KH" | "CM" | "CA" | "CV" | "KY" | "CF" | "TD" | "CL" | "CN" | "CX" | "CC" | "CO" | "KM" | "CK" | "CR" | "HR" | "CU" | "CW" | "CY" | "CZ" | "CD" | "DK" | "DJ" | "DM" | "DO" | "TL" | "EC" | "EG" | "SV" | "GQ" | "ER" | "EE" | "ET" | "FK" | "FO" | "FJ" | "FI" | "FR" | "PF" | "GA" | "GM" | "GE" | "DE" | "GH" | "GI" | "GR" | "GL" | "GD" | "GU" | "GT" | "GG" | "GN" | "GW" | "GY" | "HT" | "HN" | "HK" | "HU" | "IS" | "IN" | "ID" | "IR" | "IQ" | "IE" | "IM" | "IL" | "IT" | "CI" | "JM" | "JP" | "JE" | "JO" | "KZ" | "KE" | "KI" | "KW" | "KG" | "LA" | "LV" | "LB" | "LS" | "LR" | "LY" | "LI" | "LT" | "LU" | "MO" | "MK" | "MG" | "MW" | "MY" | "MV" | "ML" | "MT" | "MH" | "MR" | "MU" | "YT" | "MX" | "FM" | "MD" | "MC" | "MN" | "ME" | "MS" | "MA" | "MZ" | "MM" | "NA" | "NR" | "NP" | "NL" | "AN" | "NC" | "NZ" | "NI" | "NE" | "NG" | "NU" | "KP" | "MP" | "NO" | "OM" | "PK" | "PW" | "PA" | "PG" | "PY" | "PE" | "PH" | "PN" | "PL" | "PT" | "PR" | "QA" | "CG" | "RE" | "RO" | "RU" | "RW" | "BL" | "SH" | "KN" | "LC" | "MF" | "PM" | "VC" | "WS" | "SM" | "ST" | "SA" | "SN" | "RS" | "SC" | "SL" | "SG" | "SX" | "SK" | "SI" | "SB" | "SO" | "ZA" | "KR" | "ES" | "LK" | "SD" | "SR" | "SJ" | "SZ" | "SE" | "CH" | "SY" | "TW" | "TJ" | "TZ" | "TH" | "TG" | "TK" | "TO" | "TT" | "TN" | "TR" | "TM" | "TC" | "TV" | "VI" | "UG" | "UA" | "AE" | "GB" | "US" | "UY" | "UZ" | "VU" | "VA" | "VE" | "VN" | "WF" | "EH" | "YE" | "ZM" | "ZW")
@@ -472,6 +499,15 @@ module Aws::Connect
       attr_accessor queue_time_adjustment_seconds: ::Integer
       attr_accessor queue_priority: ::Integer
       attr_accessor tags: ::Hash[::String, ::String]
+      attr_accessor connected_to_system_timestamp: ::Time
+      attr_accessor routing_criteria: Types::RoutingCriteria
+      attr_accessor customer: Types::Customer
+      attr_accessor campaign: Types::Campaign
+      attr_accessor answering_machine_detection_status: ("ANSWERED" | "UNDETECTED" | "ERROR" | "HUMAN_ANSWERED" | "SIT_TONE_DETECTED" | "SIT_TONE_BUSY" | "SIT_TONE_INVALID_NUMBER" | "FAX_MACHINE_DETECTED" | "VOICEMAIL_BEEP" | "VOICEMAIL_NO_BEEP" | "AMD_UNRESOLVED" | "AMD_UNANSWERED" | "AMD_ERROR" | "AMD_NOT_APPLICABLE")
+      attr_accessor customer_voice_activity: Types::CustomerVoiceActivity
+      attr_accessor quality_metrics: Types::QualityMetrics
+      attr_accessor disconnect_details: Types::DisconnectDetails
+      attr_accessor segment_attributes: ::Hash[::String, Types::SegmentAttributeValue]
       SENSITIVE: [:name, :description]
     end
 
@@ -1055,6 +1091,23 @@ module Aws::Connect
       SENSITIVE: []
     end
 
+    class Customer
+      attr_accessor device_info: Types::DeviceInfo
+      attr_accessor capabilities: Types::ParticipantCapabilities
+      SENSITIVE: []
+    end
+
+    class CustomerQualityMetrics
+      attr_accessor audio: Types::AudioQualityMetricsInfo
+      SENSITIVE: []
+    end
+
+    class CustomerVoiceActivity
+      attr_accessor greeting_start_timestamp: ::Time
+      attr_accessor greeting_end_timestamp: ::Time
+      SENSITIVE: []
+    end
+
     class DateReference
       attr_accessor name: ::String
       attr_accessor value: ::String
@@ -1519,6 +1572,13 @@ module Aws::Connect
       SENSITIVE: []
     end
 
+    class DeviceInfo
+      attr_accessor platform_name: ::String
+      attr_accessor platform_version: ::String
+      attr_accessor operating_system: ::String
+      SENSITIVE: []
+    end
+
     class Dimensions
       attr_accessor queue: Types::QueueReference
       attr_accessor channel: ("VOICE" | "CHAT" | "TASK")
@@ -1620,6 +1680,11 @@ module Aws::Connect
       SENSITIVE: []
     end
 
+    class DisconnectDetails
+      attr_accessor potential_disconnect_issue: ::String
+      SENSITIVE: []
+    end
+
     class DisconnectReason
       attr_accessor code: ::String
       SENSITIVE: []
@@ -1932,6 +1997,19 @@ module Aws::Connect
       SENSITIVE: []
     end
 
+    class Expiry
+      attr_accessor duration_in_seconds: ::Integer
+      attr_accessor expiry_timestamp: ::Time
+      SENSITIVE: []
+    end
+
+    class Expression
+      attr_accessor attribute_condition: Types::AttributeCondition
+      attr_accessor and_expression: ::Array[Types::Expression]
+      attr_accessor or_expression: ::Array[Types::Expression]
+      SENSITIVE: []
+    end
+
     class FailedRequest
       attr_accessor request_identifier: ::String
       attr_accessor failure_reason_code: ("INVALID_ATTRIBUTE_KEY" | "INVALID_CUSTOMER_ENDPOINT" | "INVALID_SYSTEM_ENDPOINT" | "INVALID_QUEUE" | "MISSING_CAMPAIGN" | "MISSING_CUSTOMER_ENDPOINT" | "MISSING_QUEUE_ID_AND_SYSTEM_ENDPOINT" | "REQUEST_THROTTLED" | "IDEMPOTENCY_EXCEPTION" | "INTERNAL_ERROR")
@@ -2190,6 +2268,15 @@ module Aws::Connect
       SENSITIVE: []
     end
 
+    class HierarchyGroups
+      attr_accessor level_1: Types::AgentHierarchyGroup
+      attr_accessor level_2: Types::AgentHierarchyGroup
+      attr_accessor level_3: Types::AgentHierarchyGroup
+      attr_accessor level_4: Types::AgentHierarchyGroup
+      attr_accessor level_5: Types::AgentHierarchyGroup
+      SENSITIVE: []
+    end
+
     class HierarchyLevel
       attr_accessor id: ::String
       attr_accessor arn: ::String
@@ -3396,6 +3483,12 @@ module Aws::Connect
     class PutUserStatusResponse < Aws::EmptyStructure
     end
 
+    class QualityMetrics
+      attr_accessor agent: Types::AgentQualityMetrics
+      attr_accessor customer: Types::CustomerQualityMetrics
+      SENSITIVE: []
+    end
+
     class Queue
       attr_accessor name: ::String
       attr_accessor queue_arn: ::String
@@ -3727,6 +3820,13 @@ module Aws::Connect
     class ResumeContactResponse < Aws::EmptyStructure
     end
 
+    class RoutingCriteria
+      attr_accessor steps: ::Array[Types::Step]
+      attr_accessor activation_timestamp: ::Time
+      attr_accessor index: ::Integer
+      SENSITIVE: []
+    end
+
     class RoutingProfile
       attr_accessor instance_id: ::String
       attr_accessor name: ::String
@@ -4363,6 +4463,13 @@ module Aws::Connect
       SENSITIVE: []
     end
 
+    class Step
+      attr_accessor expiry: Types::Expiry
+      attr_accessor expression: Types::Expression
+      attr_accessor status: ("ACTIVE" | "INACTIVE" | "JOINED" | "EXPIRED")
+      SENSITIVE: []
+    end
+
     class StopContactRecordingRequest
       attr_accessor instance_id: ::String
       attr_accessor contact_id: ::String

metadata

@@ -1,14 +1,14 @@
 --- !ruby/object:Gem::Specification
 name: aws-sdk-connect
 version: !ruby/object:Gem::Version
-  version: 1.159.0
+  version: 1.160.0
 platform: ruby
 authors:
 - Amazon Web Services
 autorequire:
 bindir: bin
 cert_chain: []
-date: 2024-05-16 00:00:00.000000000 Z
+date: 2024-05-29 00:00:00.000000000 Z
 dependencies:
 - !ruby/object:Gem::Dependency
   name: aws-sdk-core