aws-sdk-connect 1.158.0 → 1.160.0

data/lib/aws-sdk-connect/client.rb

@@ -1420,20 +1420,20 @@ module Aws::Connect
     # API to verify the status of a previous [ClaimPhoneNumber][5]
     # operation.
     #
-    # If you plan to claim and release numbers frequently during a 30 day
-    # period, contact us for a service quota exception. Otherwise, it is
-    # possible you will be blocked from claiming and releasing any more
-    # numbers until 30 days past the oldest number released has expired.
+    # If you plan to claim and release numbers frequently, contact us for a
+    # service quota exception. Otherwise, it is possible you will be blocked
+    # from claiming and releasing any more numbers until up to 180 days past
+    # the oldest number released has expired.
     #
     # By default you can claim and release up to 200% of your maximum number
-    # of active phone numbers during any 30 day period. If you claim and
-    # release phone numbers using the UI or API during a rolling 30 day
-    # cycle that exceeds 200% of your phone number service level quota, you
-    # will be blocked from claiming any more numbers until 30 days past the
-    # oldest number released has expired.
+    # of active phone numbers. If you claim and release phone numbers using
+    # the UI or API during a rolling 180 day cycle that exceeds 200% of your
+    # phone number service level quota, you will be blocked from claiming
+    # any more numbers until 180 days past the oldest number released has
+    # expired.
     #
     # For example, if you already have 99 claimed numbers and a service
-    # level quota of 99 phone numbers, and in any 30 day period you release
+    # level quota of 99 phone numbers, and in any 180 day period you release
     # 99, claim 99, and then release 99, you will have exceeded the 200%
     # limit. At that point you are blocked from claiming any more numbers
     # until you open an Amazon Web Services support ticket.
@@ -2362,7 +2362,7 @@ module Aws::Connect
 
     # Creates a prompt. For more information about prompts, such as
     # supported file types and maximum length, see [Create prompts][1] in
-    # the *Amazon Connect Administrator's Guide*.
+    # the *Amazon Connect Administrator Guide*.
     #
     #
     #
@@ -4552,6 +4552,15 @@ module Aws::Connect
     #   resp.contact.agent_info.id #=> String
     #   resp.contact.agent_info.connected_to_agent_timestamp #=> Time
     #   resp.contact.agent_info.agent_pause_duration_in_seconds #=> Integer
+    #   resp.contact.agent_info.hierarchy_groups.level_1.arn #=> String
+    #   resp.contact.agent_info.hierarchy_groups.level_2.arn #=> String
+    #   resp.contact.agent_info.hierarchy_groups.level_3.arn #=> String
+    #   resp.contact.agent_info.hierarchy_groups.level_4.arn #=> String
+    #   resp.contact.agent_info.hierarchy_groups.level_5.arn #=> String
+    #   resp.contact.agent_info.device_info.platform_name #=> String
+    #   resp.contact.agent_info.device_info.platform_version #=> String
+    #   resp.contact.agent_info.device_info.operating_system #=> String
+    #   resp.contact.agent_info.capabilities.video #=> String, one of "SEND"
     #   resp.contact.initiation_timestamp #=> Time
     #   resp.contact.disconnect_timestamp #=> Time
     #   resp.contact.last_update_timestamp #=> Time
@@ -4566,6 +4575,38 @@ module Aws::Connect
     #   resp.contact.queue_priority #=> Integer
     #   resp.contact.tags #=> Hash
     #   resp.contact.tags["ContactTagKey"] #=> String
+    #   resp.contact.connected_to_system_timestamp #=> Time
+    #   resp.contact.routing_criteria.steps #=> Array
+    #   resp.contact.routing_criteria.steps[0].expiry.duration_in_seconds #=> Integer
+    #   resp.contact.routing_criteria.steps[0].expiry.expiry_timestamp #=> Time
+    #   resp.contact.routing_criteria.steps[0].expression.attribute_condition.name #=> String
+    #   resp.contact.routing_criteria.steps[0].expression.attribute_condition.value #=> String
+    #   resp.contact.routing_criteria.steps[0].expression.attribute_condition.proficiency_level #=> Float
+    #   resp.contact.routing_criteria.steps[0].expression.attribute_condition.comparison_operator #=> String
+    #   resp.contact.routing_criteria.steps[0].expression.and_expression #=> Array
+    #   resp.contact.routing_criteria.steps[0].expression.and_expression[0] #=> Types::Expression
+    #   resp.contact.routing_criteria.steps[0].expression.or_expression #=> Array
+    #   resp.contact.routing_criteria.steps[0].expression.or_expression[0] #=> Types::Expression
+    #   resp.contact.routing_criteria.steps[0].status #=> String, one of "ACTIVE", "INACTIVE", "JOINED", "EXPIRED"
+    #   resp.contact.routing_criteria.activation_timestamp #=> Time
+    #   resp.contact.routing_criteria.index #=> Integer
+    #   resp.contact.customer.device_info.platform_name #=> String
+    #   resp.contact.customer.device_info.platform_version #=> String
+    #   resp.contact.customer.device_info.operating_system #=> String
+    #   resp.contact.customer.capabilities.video #=> String, one of "SEND"
+    #   resp.contact.campaign.campaign_id #=> String
+    #   resp.contact.answering_machine_detection_status #=> String, one of "ANSWERED", "UNDETECTED", "ERROR", "HUMAN_ANSWERED", "SIT_TONE_DETECTED", "SIT_TONE_BUSY", "SIT_TONE_INVALID_NUMBER", "FAX_MACHINE_DETECTED", "VOICEMAIL_BEEP", "VOICEMAIL_NO_BEEP", "AMD_UNRESOLVED", "AMD_UNANSWERED", "AMD_ERROR", "AMD_NOT_APPLICABLE"
+    #   resp.contact.customer_voice_activity.greeting_start_timestamp #=> Time
+    #   resp.contact.customer_voice_activity.greeting_end_timestamp #=> Time
+    #   resp.contact.quality_metrics.agent.audio.quality_score #=> Float
+    #   resp.contact.quality_metrics.agent.audio.potential_quality_issues #=> Array
+    #   resp.contact.quality_metrics.agent.audio.potential_quality_issues[0] #=> String
+    #   resp.contact.quality_metrics.customer.audio.quality_score #=> Float
+    #   resp.contact.quality_metrics.customer.audio.potential_quality_issues #=> Array
+    #   resp.contact.quality_metrics.customer.audio.potential_quality_issues[0] #=> String
+    #   resp.contact.disconnect_details.potential_disconnect_issue #=> String
+    #   resp.contact.segment_attributes #=> Hash
+    #   resp.contact.segment_attributes["SegmentAttributeName"].value_string #=> String
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeContact AWS API Documentation
     #
@@ -7298,7 +7339,7 @@ module Aws::Connect
     #
     # For a description of the historical metrics that are supported by
     # `GetMetricDataV2` and `GetMetricData`, see [Historical metrics
-    # definitions][2] in the *Amazon Connect Administrator's Guide*.
+    # definitions][2] in the *Amazon Connect Administrator Guide*.
     #
     #
     #
@@ -7363,36 +7404,39 @@ module Aws::Connect
     #   The filters to apply to returned metrics. You can filter on the
     #   following resources:
     #
-    #   * Queues
-    #
-    #   * Routing profiles
-    #
     #   * Agents
     #
     #   * Channels
     #
-    #   * User hierarchy groups
-    #
     #   * Feature
     #
+    #   * Queues
+    #
+    #   * Routing profiles
+    #
     #   * Routing step expression
     #
+    #   * User hierarchy groups
+    #
     #   At least one filter must be passed from queues, routing profiles,
     #   agents, or user hierarchy groups.
     #
     #   To filter by phone number, see [Create a historical metrics report][1]
-    #   in the *Amazon Connect Administrator's Guide*.
+    #   in the *Amazon Connect Administrator Guide*.
     #
     #   Note the following limits:
     #
     #   * **Filter keys**: A maximum of 5 filter keys are supported in a
-    #     single request. Valid filter keys: `QUEUE` \| `ROUTING_PROFILE` \|
-    #     `AGENT` \| `CHANNEL` \| `AGENT_HIERARCHY_LEVEL_ONE` \|
-    #     `AGENT_HIERARCHY_LEVEL_TWO` \| `AGENT_HIERARCHY_LEVEL_THREE` \|
-    #     `AGENT_HIERARCHY_LEVEL_FOUR` \| `AGENT_HIERARCHY_LEVEL_FIVE` \|
-    #     `FEATURE` \| `CASE_TEMPLATE_ARN` \| `CASE_STATUS` \|
-    #     `contact/segmentAttributes/connect:Subtype` \|
-    #     `ROUTING_STEP_EXPRESSION` \| `Q_CONNECT_ENABLED`
+    #     single request. Valid filter keys: `AGENT` \|
+    #     `AGENT_HIERARCHY_LEVEL_ONE` \| `AGENT_HIERARCHY_LEVEL_TWO` \|
+    #     `AGENT_HIERARCHY_LEVEL_THREE` \| `AGENT_HIERARCHY_LEVEL_FOUR` \|
+    #     `AGENT_HIERARCHY_LEVEL_FIVE` \| `CASE_TEMPLATE_ARN` \| `CASE_STATUS`
+    #     \| `CHANNEL` \| `contact/segmentAttributes/connect:Subtype` \|
+    #     `FEATURE` \| `FLOW_TYPE` \| `FLOWS_NEXT_RESOURCE_ID` \|
+    #     `FLOWS_NEXT_RESOURCE_QUEUE_ID` \| `FLOWS_OUTCOME_TYPE` \|
+    #     `FLOWS_RESOURCE_ID` \| `INITIATION_METHOD` \|
+    #     `RESOURCE_PUBLISHED_TIMESTAMP` \| `ROUTING_PROFILE` \|
+    #     `ROUTING_STEP_EXPRESSION` \| `QUEUE` \| `Q_CONNECT_ENABLED` \|
     #
     #   * **Filter values**: A maximum of 100 filter values are supported in a
     #     single request. VOICE, CHAT, and TASK are valid `filterValue` for
@@ -7437,19 +7481,21 @@ module Aws::Connect
     #
     #   If no grouping is specified, a summary of all metrics is returned.
     #
-    #   Valid grouping keys: `QUEUE` \| `ROUTING_PROFILE` \| `AGENT` \|
-    #   `CHANNEL` \| `AGENT_HIERARCHY_LEVEL_ONE` \|
+    #   Valid grouping keys: `AGENT` \| `AGENT_HIERARCHY_LEVEL_ONE` \|
     #   `AGENT_HIERARCHY_LEVEL_TWO` \| `AGENT_HIERARCHY_LEVEL_THREE` \|
     #   `AGENT_HIERARCHY_LEVEL_FOUR` \| `AGENT_HIERARCHY_LEVEL_FIVE` \|
-    #   `CASE_TEMPLATE_ARN` \| `CASE_STATUS` \|
-    #   `contact/segmentAttributes/connect:Subtype` \|
-    #   `ROUTING_STEP_EXPRESSION` \| `Q_CONNECT_ENABLED`
+    #   `CASE_TEMPLATE_ARN` \| `CASE_STATUS` \| `CHANNEL` \|
+    #   `contact/segmentAttributes/connect:Subtype` \| `FLOWS_RESOURCE_ID` \|
+    #   `FLOWS_MODULE_RESOURCE_ID` \| `FLOW_TYPE` \| `FLOWS_OUTCOME_TYPE` \|
+    #   `INITIATION_METHOD` \| `Q_CONNECT_ENABLED` \| `QUEUE` \|
+    #   `RESOURCE_PUBLISHED_TIMESTAMP` \| `ROUTING_PROFILE` \|
+    #   `ROUTING_STEP_EXPRESSION`
     #
     # @option params [required, Array<Types::MetricV2>] :metrics
     #   The metrics to retrieve. Specify the name, groupings, and filters for
     #   each metric. The following historical metrics are available. For a
     #   description of each metric, see [Historical metrics definitions][1] in
-    #   the *Amazon Connect Administrator's Guide*.
+    #   the *Amazon Connect Administrator Guide*.
     #
     #   ABANDONMENT\_RATE
     #
@@ -7650,6 +7696,18 @@ module Aws::Connect
     #
     #     UI name: [Average conversation duration][20]
     #
+    #   AVG\_FLOW\_TIME
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Channel,
+    #     contact/segmentAttributes/connect:Subtype, Flow type, Flows module
+    #     resource ID, Flows next resource ID, Flows next resource queue ID,
+    #     Flows outcome type, Flows resource ID, Initiation method, Resource
+    #     published timestamp
+    #
+    #     UI name: [Average flow time][21]
+    #
     #   AVG\_GREETING\_TIME\_AGENT
     #
     #   : This metric is available only for contacts analyzed by Contact Lens
@@ -7661,7 +7719,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Average agent greeting time][21]
+    #     UI name: [Average agent greeting time][22]
     #
     #   AVG\_HANDLE\_TIME
     #
@@ -7671,7 +7729,7 @@ module Aws::Connect
     #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
     #     RoutingStepExpression
     #
-    #     UI name: [Average handle time][22]
+    #     UI name: [Average handle time][23]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -7685,7 +7743,7 @@ module Aws::Connect
     #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Average customer hold time][23]
+    #     UI name: [Average customer hold time][24]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -7699,7 +7757,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Average customer hold time all contacts][24]
+    #     UI name: [Average customer hold time all contacts][25]
     #
     #   AVG\_HOLDS
     #
@@ -7709,7 +7767,7 @@ module Aws::Connect
     #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Average holds][25]
+    #     UI name: [Average holds][26]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -7723,7 +7781,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Average agent interaction and customer hold time][26]
+    #     UI name: [Average agent interaction and customer hold time][27]
     #
     #   AVG\_INTERACTION\_TIME
     #
@@ -7734,7 +7792,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Average agent interaction time][27]
+    #     UI name: [Average agent interaction time][28]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -7751,7 +7809,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Average agent interruptions][28]
+    #     UI name: [Average agent interruptions][29]
     #
     #   AVG\_INTERRUPTION\_TIME\_AGENT
     #
@@ -7764,7 +7822,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Average agent interruption time][29]
+    #     UI name: [Average agent interruption time][30]
     #
     #   AVG\_NON\_TALK\_TIME
     #
@@ -7777,7 +7835,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Average non-talk time][30]
+    #     UI name: [Average non-talk time][31]
     #
     #   AVG\_QUEUE\_ANSWER\_TIME
     #
@@ -7786,7 +7844,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Average queue answer time][31]
+    #     UI name: [Average queue answer time][32]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -7799,7 +7857,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Average resolution time][32]
+    #     UI name: [Average resolution time][33]
     #
     #   AVG\_TALK\_TIME
     #
@@ -7812,7 +7870,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Average talk time][33]
+    #     UI name: [Average talk time][34]
     #
     #   AVG\_TALK\_TIME\_AGENT
     #
@@ -7825,7 +7883,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Average agent talk time][34]
+    #     UI name: [Average agent talk time][35]
     #
     #   AVG\_TALK\_TIME\_CUSTOMER
     #
@@ -7838,7 +7896,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Average customer talk time][35]
+    #     UI name: [Average customer talk time][36]
     #
     #   CASES\_CREATED
     #
@@ -7848,17 +7906,50 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases created][36]
+    #     UI name: [Cases created][37]
     #
     #   CONTACTS\_ABANDONED
     #
     #   : Unit: Count
     #
+    #     Metric filter:
+    #
+    #     * Valid values: `API`\| `Incoming` \| `Outbound` \| `Transfer` \|
+    #       `Callback` \| `Queue_Transfer`\| `Disconnect`
+    #
+    #     ^
+    #
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
     #     RoutingStepExpression, Q in Connect
     #
-    #     UI name: [Contact abandoned][37]
+    #     UI name: [Contact abandoned][38]
+    #
+    #   CONTACTS\_ABANDONED\_IN\_X
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile,
+    #     contact/segmentAttributes/connect:Subtype, Q in Connect
+    #
+    #     Threshold: For `ThresholdValue`, enter any whole number from 1 to
+    #     604800 (inclusive), in seconds. For `Comparison`, you must enter
+    #     `LT` (for "Less than").
+    #
+    #     UI name: [Contacts abandoned in X seconds][39]
+    #
+    #   CONTACTS\_ANSWERED\_IN\_X
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile,
+    #     contact/segmentAttributes/connect:Subtype, Q in Connect
+    #
+    #     Threshold: For `ThresholdValue`, enter any whole number from 1 to
+    #     604800 (inclusive), in seconds. For `Comparison`, you must enter
+    #     `LT` (for "Less than").
+    #
+    #     UI name: [Contacts answered in X seconds][40]
     #
     #   CONTACTS\_CREATED
     #
@@ -7869,7 +7960,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Contacts created][38]
+    #     UI name: [Contacts created][41]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -7885,7 +7976,7 @@ module Aws::Connect
     #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
     #     RoutingStepExpression, Q in Connect
     #
-    #     UI name: [API contacts handled][39]
+    #     UI name: [API contacts handled][42]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -7900,7 +7991,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Contacts handled (connected to agent timestamp)][40]
+    #     UI name: [Contacts handled (connected to agent timestamp)][43]
     #
     #   CONTACTS\_HOLD\_ABANDONS
     #
@@ -7910,7 +8001,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Contacts hold disconnect][40]
+    #     UI name: [Contacts hold disconnect][43]
     #
     #   CONTACTS\_ON\_HOLD\_AGENT\_DISCONNECT
     #
@@ -7919,7 +8010,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts hold agent disconnect][41]
+    #     UI name: [Contacts hold agent disconnect][44]
     #
     #   CONTACTS\_ON\_HOLD\_CUSTOMER\_DISCONNECT
     #
@@ -7928,7 +8019,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts hold customer disconnect][42]
+    #     UI name: [Contacts hold customer disconnect][45]
     #
     #   CONTACTS\_PUT\_ON\_HOLD
     #
@@ -7937,7 +8028,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts put on hold][42]
+    #     UI name: [Contacts put on hold][45]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_EXTERNAL
     #
@@ -7946,7 +8037,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts transferred out external][43]
+    #     UI name: [Contacts transferred out external][46]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_INTERNAL
     #
@@ -7955,7 +8046,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contacts transferred out internal][44]
+    #     UI name: [Contacts transferred out internal][47]
     #
     #   CONTACTS\_QUEUED
     #
@@ -7965,7 +8056,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Contacts queued][45]
+    #     UI name: [Contacts queued][48]
     #
     #   CONTACTS\_QUEUED\_BY\_ENQUEUE
     #
@@ -7974,7 +8065,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy,
     #     contact/segmentAttributes/connect:Subtype
     #
-    #     UI name: [Contacts queued (enqueue timestamp)][46]
+    #     UI name: [Contacts queued (enqueue timestamp)][49]
     #
     #   CONTACTS\_RESOLVED\_IN\_X
     #
@@ -7987,7 +8078,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you must enter
     #     `LT` (for "Less than").
     #
-    #     UI name: [Contacts resolved in X][47]
+    #     UI name: [Contacts resolved in X][50]
     #
     #   CONTACTS\_TRANSFERRED\_OUT
     #
@@ -7997,7 +8088,7 @@ module Aws::Connect
     #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
     #     Q in Connect
     #
-    #     UI name: [Contacts transferred out][48]
+    #     UI name: [Contacts transferred out][51]
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -8011,7 +8102,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Contacts transferred out by agent][49]
+    #     UI name: [Contacts transferred out by agent][52]
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_FROM\_QUEUE
     #
@@ -8021,7 +8112,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Contacts transferred out queue][49]
+    #     UI name: [Contacts transferred out queue][52]
     #
     #   CURRENT\_CASES
     #
@@ -8031,7 +8122,42 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Current cases][50]
+    #     UI name: [Current cases][53]
+    #
+    #   FLOWS\_OUTCOME
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Channel,
+    #     contact/segmentAttributes/connect:Subtype, Flow type, Flows module
+    #     resource ID, Flows next resource ID, Flows next resource queue ID,
+    #     Flows outcome type, Flows resource ID, Initiation method, Resource
+    #     published timestamp
+    #
+    #     UI name: [Flows outcome][54]
+    #
+    #   FLOWS\_STARTED
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Channel,
+    #     contact/segmentAttributes/connect:Subtype, Flow type, Flows module
+    #     resource ID, Flows resource ID, Initiation method, Resource
+    #     published timestamp
+    #
+    #     UI name: [Flows started][55]
+    #
+    #   MAX\_FLOW\_TIME
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Channel,
+    #     contact/segmentAttributes/connect:Subtype, Flow type, Flows module
+    #     resource ID, Flows next resource ID, Flows next resource queue ID,
+    #     Flows outcome type, Flows resource ID, Initiation method, Resource
+    #     published timestamp
+    #
+    #     UI name: [Maximum flow time][56]
     #
     #   MAX\_QUEUED\_TIME
     #
@@ -8041,7 +8167,19 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Maximum queued time][51]
+    #     UI name: [Maximum queued time][57]
+    #
+    #   MIN\_FLOW\_TIME
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Channel,
+    #     contact/segmentAttributes/connect:Subtype, Flow type, Flows module
+    #     resource ID, Flows next resource ID, Flows next resource queue ID,
+    #     Flows outcome type, Flows resource ID, Initiation method, Resource
+    #     published timestamp
+    #
+    #     UI name: [Minimum flow time][58]
     #
     #   PERCENT\_CASES\_FIRST\_CONTACT\_RESOLVED
     #
@@ -8051,7 +8189,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases resolved on first contact][52]
+    #     UI name: [Cases resolved on first contact][59]
     #
     #   PERCENT\_CONTACTS\_STEP\_EXPIRED
     #
@@ -8069,6 +8207,24 @@ module Aws::Connect
     #
     #     UI name: Not available
     #
+    #   PERCENT\_FLOWS\_OUTCOME
+    #
+    #   : Unit: Percent
+    #
+    #     Valid metric filter key: `FLOWS_OUTCOME_TYPE`
+    #
+    #     Valid groupings and filters: Channel,
+    #     contact/segmentAttributes/connect:Subtype, Flow type, Flows module
+    #     resource ID, Flows next resource ID, Flows next resource queue ID,
+    #     Flows outcome type, Flows resource ID, Initiation method, Resource
+    #     published timestamp
+    #
+    #     UI name: [Flows outcome percentage][60].
+    #
+    #     <note markdown="1"> The `FLOWS_OUTCOME_TYPE` is not a valid grouping.
+    #
+    #      </note>
+    #
     #   PERCENT\_NON\_TALK\_TIME
     #
     #   : This metric is available only for contacts analyzed by Contact Lens
@@ -8080,7 +8236,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Non-talk time percent][53]
+    #     UI name: [Non-talk time percent][61]
     #
     #   PERCENT\_TALK\_TIME
     #
@@ -8093,7 +8249,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Talk time percent][54]
+    #     UI name: [Talk time percent][62]
     #
     #   PERCENT\_TALK\_TIME\_AGENT
     #
@@ -8106,7 +8262,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Agent talk time percent][55]
+    #     UI name: [Agent talk time percent][63]
     #
     #   PERCENT\_TALK\_TIME\_CUSTOMER
     #
@@ -8119,7 +8275,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Customer talk time percent][56]
+    #     UI name: [Customer talk time percent][64]
     #
     #   REOPENED\_CASE\_ACTIONS
     #
@@ -8129,7 +8285,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases reopened][57]
+    #     UI name: [Cases reopened][65]
     #
     #   RESOLVED\_CASE\_ACTIONS
     #
@@ -8139,7 +8295,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: CASE\_TEMPLATE\_ARN, CASE\_STATUS
     #
-    #     UI name: [Cases resolved][58]
+    #     UI name: [Cases resolved][66]
     #
     #   SERVICE\_LEVEL
     #
@@ -8154,7 +8310,7 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you must enter
     #     `LT` (for "Less than").
     #
-    #     UI name: [Service level X][59]
+    #     UI name: [Service level X][67]
     #
     #   STEP\_CONTACTS\_QUEUED
     #
@@ -8171,7 +8327,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [After contact work time][60]
+    #     UI name: [After contact work time][68]
     #
     #   SUM\_CONNECTING\_TIME\_AGENT
     #
@@ -8184,7 +8340,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy
     #
-    #     UI name: [Agent API connecting time][61]
+    #     UI name: [Agent API connecting time][69]
     #
     #     <note markdown="1"> The `Negate` key in Metric Level Filters is not applicable for this
     #     metric.
@@ -8198,7 +8354,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contact flow time][62]
+    #     UI name: [Contact flow time][70]
     #
     #   SUM\_CONTACT\_TIME\_AGENT
     #
@@ -8207,33 +8363,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy
     #
-    #     UI name: [Agent on contact time][63]
-    #
-    #   SUM\_CONTACTS\_ANSWERED\_IN\_X
-    #
-    #   : Unit: Count
-    #
-    #     Valid groupings and filters: Queue, Channel, Routing Profile,
-    #     contact/segmentAttributes/connect:Subtype, Q in Connect
-    #
-    #     Threshold: For `ThresholdValue`, enter any whole number from 1 to
-    #     604800 (inclusive), in seconds. For `Comparison`, you must enter
-    #     `LT` (for "Less than").
-    #
-    #     UI name: [Contacts answered in X seconds][64]
-    #
-    #   SUM\_CONTACTS\_ABANDONED\_IN\_X
-    #
-    #   : Unit: Count
-    #
-    #     Valid groupings and filters: Queue, Channel, Routing Profile,
-    #     contact/segmentAttributes/connect:Subtype, Q in Connect
-    #
-    #     Threshold: For `ThresholdValue`, enter any whole number from 1 to
-    #     604800 (inclusive), in seconds. For `Comparison`, you must enter
-    #     `LT` (for "Less than").
-    #
-    #     UI name: [Contacts abandoned in X seconds][65]
+    #     UI name: [Agent on contact time][71]
     #
     #   SUM\_CONTACTS\_DISCONNECTED
     #
@@ -8245,7 +8375,7 @@ module Aws::Connect
     #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
     #     Connect
     #
-    #     UI name: [Contact disconnected][66]
+    #     UI name: [Contact disconnected][72]
     #
     #   SUM\_ERROR\_STATUS\_TIME\_AGENT
     #
@@ -8254,7 +8384,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy
     #
-    #     UI name: [Error status time][67]
+    #     UI name: [Error status time][73]
     #
     #   SUM\_HANDLE\_TIME
     #
@@ -8263,7 +8393,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Contact handle time][68]
+    #     UI name: [Contact handle time][74]
     #
     #   SUM\_HOLD\_TIME
     #
@@ -8272,7 +8402,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Customer hold time][69]
+    #     UI name: [Customer hold time][75]
     #
     #   SUM\_IDLE\_TIME\_AGENT
     #
@@ -8280,7 +8410,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
-    #     UI name: [Agent idle time][70]
+    #     UI name: [Agent idle time][76]
     #
     #   SUM\_INTERACTION\_AND\_HOLD\_TIME
     #
@@ -8289,7 +8419,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Q in Connect
     #
-    #     UI name: [Agent interaction and hold time][71]
+    #     UI name: [Agent interaction and hold time][77]
     #
     #   SUM\_INTERACTION\_TIME
     #
@@ -8298,7 +8428,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy
     #
-    #     UI name: [Agent interaction time][72]
+    #     UI name: [Agent interaction time][78]
     #
     #   SUM\_NON\_PRODUCTIVE\_TIME\_AGENT
     #
@@ -8306,7 +8436,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
-    #     UI name: [Non-Productive Time][73]
+    #     UI name: [Non-Productive Time][79]
     #
     #   SUM\_ONLINE\_TIME\_AGENT
     #
@@ -8314,7 +8444,7 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
-    #     UI name: [Online time][74]
+    #     UI name: [Online time][80]
     #
     #   SUM\_RETRY\_CALLBACK\_ATTEMPTS
     #
@@ -8323,7 +8453,7 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     contact/segmentAttributes/connect:Subtype, Q in Connect
     #
-    #     UI name: [Callback attempts][75]
+    #     UI name: [Callback attempts][81]
     #
     #
     #
@@ -8347,61 +8477,67 @@ module Aws::Connect
     #   [18]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-case-resolution-time-historical
     #   [19]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contact-duration-historical
     #   [20]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-conversation-duration-historical
-    #   [21]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-greeting-time-agent-historical
-    #   [22]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-handle-time-historical
-    #   [23]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-customer-hold-time-historical
-    #   [24]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#avg-customer-hold-time-all-contacts-historical
-    #   [25]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-holds-historical
-    #   [26]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-customer-hold-time-historical
-    #   [27]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-time-historical
-    #   [28]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-agent-historical
-    #   [29]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-time-agent-historical
-    #   [30]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##average-non-talk-time-historical
-    #   [31]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-queue-answer-time-historical
-    #   [32]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-resolution-time-historical
-    #   [33]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-historical
-    #   [34]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-agent-historical
-    #   [35]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-customer-historical
-    #   [36]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##cases-created-historical
-    #   [37]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical
-    #   [38]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical
-    #   [39]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical
-    #   [40]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical
-    #   [41]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical
-    #   [42]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical
-    #   [43]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical
-    #   [44]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical
-    #   [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical
-    #   [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical
-    #   [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical
-    #   [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical
-    #   [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical
-    #   [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical
-    #   [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical
-    #   [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical
-    #   [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical
-    #   [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical
-    #   [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical
-    #   [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical
-    #   [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical
-    #   [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historicall
-    #   [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical
-    #   [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical
-    #   [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time
-    #   [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical
-    #   [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical
-    #   [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical
-    #   [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical
-    #   [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical
-    #   [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical
-    #   [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical
-    #   [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical
-    #   [70]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica
-    #   [71]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical
-    #   [72]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical
-    #   [73]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical
-    #   [74]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical
-    #   [75]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical
+    #   [21]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-flow-time-historical
+    #   [22]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-greeting-time-agent-historical
+    #   [23]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-handle-time-historical
+    #   [24]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-customer-hold-time-historical
+    #   [25]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#avg-customer-hold-time-all-contacts-historical
+    #   [26]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-holds-historical
+    #   [27]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-customer-hold-time-historical
+    #   [28]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-time-historical
+    #   [29]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-agent-historical
+    #   [30]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-time-agent-historical
+    #   [31]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##average-non-talk-time-historical
+    #   [32]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-queue-answer-time-historical
+    #   [33]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-resolution-time-historical
+    #   [34]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-historical
+    #   [35]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-agent-historical
+    #   [36]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-customer-historical
+    #   [37]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##cases-created-historical
+    #   [38]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical
+    #   [39]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical
+    #   [40]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical
+    #   [41]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical
+    #   [42]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical
+    #   [43]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical
+    #   [44]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical
+    #   [45]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical
+    #   [46]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical
+    #   [47]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical
+    #   [48]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical
+    #   [49]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical
+    #   [50]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical
+    #   [51]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical
+    #   [52]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical
+    #   [53]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical
+    #   [54]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical
+    #   [55]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical
+    #   [56]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-flow-time-historical
+    #   [57]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical
+    #   [58]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#minimum-flow-time-historical
+    #   [59]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical
+    #   [60]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-percentage-historical
+    #   [61]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical
+    #   [62]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical
+    #   [63]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical
+    #   [64]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical
+    #   [65]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical
+    #   [66]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historicall
+    #   [67]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical
+    #   [68]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical
+    #   [69]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time
+    #   [70]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical
+    #   [71]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical
+    #   [72]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical
+    #   [73]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical
+    #   [74]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical
+    #   [75]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical
+    #   [76]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica
+    #   [77]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical
+    #   [78]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical
+    #   [79]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical
+    #   [80]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical
+    #   [81]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical
     #
     # @option params [String] :next_token
     #   The token for the next set of results. Use the value returned in the
@@ -11565,24 +11701,24 @@ module Aws::Connect
     # `ReleasePhoneNumber` API, not the Amazon Connect admin website.
     #
     #  After releasing a phone number, the phone number enters into a
-    # cooldown period of 30 days. It cannot be searched for or claimed again
-    # until the period has ended. If you accidentally release a phone
-    # number, contact Amazon Web Services Support.
+    # cooldown period for up to 180 days. It cannot be searched for or
+    # claimed again until the period has ended. If you accidentally release
+    # a phone number, contact Amazon Web Services Support.
     #
-    # If you plan to claim and release numbers frequently during a 30 day
-    # period, contact us for a service quota exception. Otherwise, it is
-    # possible you will be blocked from claiming and releasing any more
-    # numbers until 30 days past the oldest number released has expired.
+    # If you plan to claim and release numbers frequently, contact us for a
+    # service quota exception. Otherwise, it is possible you will be blocked
+    # from claiming and releasing any more numbers until up to 180 days past
+    # the oldest number released has expired.
     #
     # By default you can claim and release up to 200% of your maximum number
-    # of active phone numbers during any 30 day period. If you claim and
-    # release phone numbers using the UI or API during a rolling 30 day
-    # cycle that exceeds 200% of your phone number service level quota, you
-    # will be blocked from claiming any more numbers until 30 days past the
-    # oldest number released has expired.
+    # of active phone numbers. If you claim and release phone numbers using
+    # the UI or API during a rolling 180 day cycle that exceeds 200% of your
+    # phone number service level quota, you will be blocked from claiming
+    # any more numbers until 180 days past the oldest number released has
+    # expired.
     #
     # For example, if you already have 99 claimed numbers and a service
-    # level quota of 99 phone numbers, and in any 30 day period you release
+    # level quota of 99 phone numbers, and in any 180 day period you release
     # 99, claim 99, and then release 99, you will have exceeded the 200%
     # limit. At that point you are blocked from claiming any more numbers
     # until you open an Amazon Web Services support ticket.
@@ -14290,6 +14426,10 @@ module Aws::Connect
     #
     # * QUEUE\_TRANSFER
     #
+    # * EXTERNAL\_OUTBOUND
+    #
+    # * MONITOR
+    #
     # Chat and task contacts can be terminated in any state, regardless of
     # initiation method.
     #
@@ -15248,9 +15388,6 @@ module Aws::Connect
       req.send_request(options)
     end
 
-    # This API is in preview release for Amazon Connect and is subject to
-    # change.
-    #
     # Updates routing priority and age on the contact (**QueuePriority** and
     # **QueueTimeAdjustmentInSeconds**). These properties can be used to
     # change a customer's position in the queue. For example, you can move
@@ -15263,6 +15400,11 @@ module Aws::Connect
     # queue wait time as reported through metrics. These properties can also
     # be updated by using [the Set routing priority / age flow block][1].
     #
+    # <note markdown="1"> Either **QueuePriority** or **QueueTimeAdjustmentInSeconds** should be
+    # provided within the request body, but not both.
+    #
+    #  </note>
+    #
     #
     #
     # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/change-routing-priority.html
@@ -17344,7 +17486,7 @@ module Aws::Connect
         params: params,
         config: config)
       context[:gem_name] = 'aws-sdk-connect'
-      context[:gem_version] = '1.158.0'
+      context[:gem_version] = '1.160.0'
       Seahorse::Client::Request.new(handlers, context)
     end