aws-sdk-connect 1.156.0 → 1.158.0

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@@ -301,8 +301,9 @@ module Aws::Connect
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  #
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  # @option options [String] :sdk_ua_app_id
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  # A unique and opaque application ID that is appended to the
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- # User-Agent header as app/<sdk_ua_app_id>. It should have a
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- # maximum length of 50.
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+ # User-Agent header as app/sdk_ua_app_id. It should have a
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+ # maximum length of 50. This variable is sourced from environment
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+ # variable AWS_SDK_UA_APP_ID or the shared config profile attribute sdk_ua_app_id.
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  #
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  # @option options [String] :secret_access_key
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  #
@@ -1658,6 +1659,12 @@ module Aws::Connect
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  #
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  # [1]: https://docs.aws.amazon.com/connect/latest/APIReference/flow-language-example.html
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  #
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+ # @option params [String] :status
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+ # Indicates the flow status as either `SAVED` or `PUBLISHED`. The
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+ # `PUBLISHED` status will initiate validation on the content. the
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+ # `SAVED` status does not initiate validation of the content. `SAVED` \|
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+ # `PUBLISHED`.
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+ #
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  # @option params [Hash<String,String>] :tags
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  # The tags used to organize, track, or control access for this resource.
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  # For example, \\\{ "Tags": \\\{"key1":"value1",
@@ -1676,6 +1683,7 @@ module Aws::Connect
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  # type: "CONTACT_FLOW", # required, accepts CONTACT_FLOW, CUSTOMER_QUEUE, CUSTOMER_HOLD, CUSTOMER_WHISPER, AGENT_HOLD, AGENT_WHISPER, OUTBOUND_WHISPER, AGENT_TRANSFER, QUEUE_TRANSFER
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  # description: "ContactFlowDescription",
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  # content: "ContactFlowContent", # required
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+ # status: "PUBLISHED", # accepts PUBLISHED, SAVED
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  # tags: {
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  # "TagKey" => "TagValue",
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  # },
@@ -4675,6 +4683,16 @@ module Aws::Connect
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  # You can also create and update flows using the [Amazon Connect Flow
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  # language][1].
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  #
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+ # Use the `$SAVED` alias in the request to describe the `SAVED` content
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+ # of a Flow. For example, `arn:aws:.../contact-flow/\{id\}:$SAVED`. Once
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+ # a contact flow is published, `$SAVED` needs to be supplied to view
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+ # saved content that has not been published.
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+ #
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+ # In the response, **Status** indicates the flow status as either
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+ # `SAVED` or `PUBLISHED`. The `PUBLISHED` status will initiate
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+ # validation on the content. `SAVED` does not initiate validation of the
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+ # content. `SAVED` \| `PUBLISHED`
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+ #
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  #
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  #
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  # [1]: https://docs.aws.amazon.com/connect/latest/APIReference/flow-language.html
@@ -4703,6 +4721,7 @@ module Aws::Connect
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  # resp.contact_flow.name #=> String
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  # resp.contact_flow.type #=> String, one of "CONTACT_FLOW", "CUSTOMER_QUEUE", "CUSTOMER_HOLD", "CUSTOMER_WHISPER", "AGENT_HOLD", "AGENT_WHISPER", "OUTBOUND_WHISPER", "AGENT_TRANSFER", "QUEUE_TRANSFER"
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  # resp.contact_flow.state #=> String, one of "ACTIVE", "ARCHIVED"
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+ # resp.contact_flow.status #=> String, one of "PUBLISHED", "SAVED"
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  # resp.contact_flow.description #=> String
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  # resp.contact_flow.content #=> String
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  # resp.contact_flow.tags #=> Hash
@@ -4719,6 +4738,11 @@ module Aws::Connect
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  # Describes the specified flow module.
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  #
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+ # Use the `$SAVED` alias in the request to describe the `SAVED` content
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+ # of a Flow. For example, `arn:aws:.../contact-flow/\{id\}:$SAVED`. Once
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+ # a contact flow is published, `$SAVED` needs to be supplied to view
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+ # saved content that has not been published.
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+ #
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  # @option params [required, String] :instance_id
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  # The identifier of the Amazon Connect instance. You can [find the
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  # instance ID][1] in the Amazon Resource Name (ARN) of the instance.
@@ -6366,6 +6390,7 @@ module Aws::Connect
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  #
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  # @option params [Integer] :url_expiry_in_seconds
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  # Optional override for the expiry of the pre-signed S3 URL in seconds.
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+ # The default value is 300.
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  #
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  # @option params [required, String] :associated_resource_arn
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  # The resource to which the attached file is (being) uploaded to.
@@ -7367,7 +7392,7 @@ module Aws::Connect
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  # `AGENT_HIERARCHY_LEVEL_FOUR` \| `AGENT_HIERARCHY_LEVEL_FIVE` \|
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  # `FEATURE` \| `CASE_TEMPLATE_ARN` \| `CASE_STATUS` \|
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  # `contact/segmentAttributes/connect:Subtype` \|
7370
- # `ROUTING_STEP_EXPRESSION`
7395
+ # `ROUTING_STEP_EXPRESSION` \| `Q_CONNECT_ENABLED`
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  #
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  # * **Filter values**: A maximum of 100 filter values are supported in a
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  # single request. VOICE, CHAT, and TASK are valid `filterValue` for
@@ -7389,6 +7414,17 @@ module Aws::Connect
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  # string fields must be sorted in ascending order and JSON array order
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  # should be kept as is.
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  #
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+ # `Q_CONNECT_ENABLED`. TRUE and FALSE are the only valid filterValues
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+ # for the `Q_CONNECT_ENABLED` filter key.
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+ #
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+ # * TRUE includes all contacts that had Amazon Q in Connect enabled as
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+ # part of the flow.
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+ #
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+ # * FALSE includes all contacts that did not have Amazon Q in Connect
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+ # enabled as part of the flow
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+ #
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+ # This filter is available only for contact record-driven metrics.
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+ #
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  #
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  #
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  # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/create-historical-metrics-report.html
@@ -7407,7 +7443,7 @@ module Aws::Connect
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  # `AGENT_HIERARCHY_LEVEL_FOUR` \| `AGENT_HIERARCHY_LEVEL_FIVE` \|
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7444
  # `CASE_TEMPLATE_ARN` \| `CASE_STATUS` \|
7409
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  # `contact/segmentAttributes/connect:Subtype` \|
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- # `ROUTING_STEP_EXPRESSION`
7446
+ # `ROUTING_STEP_EXPRESSION` \| `Q_CONNECT_ENABLED`
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  #
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  # @option params [required, Array<Types::MetricV2>] :metrics
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  # The metrics to retrieve. Specify the name, groupings, and filters for
@@ -7420,7 +7456,8 @@ module Aws::Connect
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  # : Unit: Percent
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  #
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  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
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- # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
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+ # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
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+ # Q in Connect
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  #
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  # UI name: [Abandonment rate][2]
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  #
@@ -7512,7 +7549,8 @@ module Aws::Connect
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  # : Unit: Seconds
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  #
7514
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  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
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- # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
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+ # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
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+ # Q in Connect
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  #
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  # UI name: [Average queue abandon time][12]
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  #
@@ -7521,7 +7559,7 @@ module Aws::Connect
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  # : Unit: Seconds
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  #
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  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
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- # Agent Hierarchy
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+ # Agent Hierarchy, Q in Connect
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  #
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  # UI name: [Average active time][13]
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  #
@@ -7532,7 +7570,8 @@ module Aws::Connect
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  # Valid metric filter key: `INITIATION_METHOD`
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  #
7534
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  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
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- # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
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+ # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
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+ # Q in Connect
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  #
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  # UI name: [Average after contact work time][14]
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  #
@@ -7563,7 +7602,7 @@ module Aws::Connect
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  # : Unit: Seconds
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  #
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  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
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- # Agent Hierarchy
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+ # Agent Hierarchy, Q in Connect
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  #
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  # UI name: [Average agent pause time][16]
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  #
@@ -7592,7 +7631,8 @@ module Aws::Connect
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  # : Unit: Seconds
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  #
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  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
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- # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
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+ # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
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+ # Q in Connect
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  #
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  # UI name: [Average contact duration][19]
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  #
@@ -7605,7 +7645,8 @@ module Aws::Connect
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  # : Unit: Seconds
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  #
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  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
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- # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
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+ # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
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+ # Q in Connect
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  #
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  # UI name: [Average conversation duration][20]
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  #
@@ -7617,7 +7658,8 @@ module Aws::Connect
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  # Unit: Seconds
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  #
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  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
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- # Agent Hierarchy, contact/segmentAttributes/connect:Subtype
7661
+ # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
7662
+ # Connect
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  #
7622
7664
  # UI name: [Average agent greeting time][21]
7623
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  #
@@ -7640,7 +7682,8 @@ module Aws::Connect
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  # : Unit: Seconds
7641
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  #
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7684
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
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- # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
7685
+ # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
7686
+ # Q in Connect
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7687
  #
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  # UI name: [Average customer hold time][23]
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  #
@@ -7653,7 +7696,8 @@ module Aws::Connect
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  # : Unit: Seconds
7654
7697
  #
7655
7698
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
7656
- # Agent Hierarchy, contact/segmentAttributes/connect:Subtype
7699
+ # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
7700
+ # Connect
7657
7701
  #
7658
7702
  # UI name: [Average customer hold time all contacts][24]
7659
7703
  #
@@ -7662,7 +7706,8 @@ module Aws::Connect
7662
7706
  # : Unit: Count
7663
7707
  #
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7708
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
7665
- # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
7709
+ # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
7710
+ # Q in Connect
7666
7711
  #
7667
7712
  # UI name: [Average holds][25]
7668
7713
  #
@@ -7675,7 +7720,8 @@ module Aws::Connect
7675
7720
  # : Unit: Seconds
7676
7721
  #
7677
7722
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
7678
- # Agent Hierarchy, contact/segmentAttributes/connect:Subtype
7723
+ # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
7724
+ # Connect
7679
7725
  #
7680
7726
  # UI name: [Average agent interaction and customer hold time][26]
7681
7727
  #
@@ -7686,7 +7732,7 @@ module Aws::Connect
7686
7732
  # Valid metric filter key: `INITIATION_METHOD`
7687
7733
  #
7688
7734
  # Valid groupings and filters: Queue, Channel, Routing Profile,
7689
- # Feature, contact/segmentAttributes/connect:Subtype
7735
+ # Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
7690
7736
  #
7691
7737
  # UI name: [Average agent interaction time][27]
7692
7738
  #
@@ -7702,7 +7748,8 @@ module Aws::Connect
7702
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  # Unit: Count
7703
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  #
7704
7750
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
7705
- # Agent Hierarchy, contact/segmentAttributes/connect:Subtype
7751
+ # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
7752
+ # Connect
7706
7753
  #
7707
7754
  # UI name: [Average agent interruptions][28]
7708
7755
  #
@@ -7714,7 +7761,8 @@ module Aws::Connect
7714
7761
  # Unit: Seconds
7715
7762
  #
7716
7763
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
7717
- # Agent Hierarchy, contact/segmentAttributes/connect:Subtype
7764
+ # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
7765
+ # Connect
7718
7766
  #
7719
7767
  # UI name: [Average agent interruption time][29]
7720
7768
  #
@@ -7726,7 +7774,8 @@ module Aws::Connect
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  # Unit: Seconds
7727
7775
  #
7728
7776
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
7729
- # Agent Hierarchy, contact/segmentAttributes/connect:Subtype
7777
+ # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
7778
+ # Connect
7730
7779
  #
7731
7780
  # UI name: [Average non-talk time][30]
7732
7781
  #
@@ -7735,7 +7784,7 @@ module Aws::Connect
7735
7784
  # : Unit: Seconds
7736
7785
  #
7737
7786
  # Valid groupings and filters: Queue, Channel, Routing Profile,
7738
- # Feature, contact/segmentAttributes/connect:Subtype
7787
+ # Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
7739
7788
  #
7740
7789
  # UI name: [Average queue answer time][31]
7741
7790
  #
@@ -7748,7 +7797,7 @@ module Aws::Connect
7748
7797
  # : Unit: Seconds
7749
7798
  #
7750
7799
  # Valid groupings and filters: Queue, Channel, Routing Profile,
7751
- # contact/segmentAttributes/connect:Subtype
7800
+ # contact/segmentAttributes/connect:Subtype, Q in Connect
7752
7801
  #
7753
7802
  # UI name: [Average resolution time][32]
7754
7803
  #
@@ -7760,7 +7809,8 @@ module Aws::Connect
7760
7809
  # Unit: Seconds
7761
7810
  #
7762
7811
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
7763
- # Agent Hierarchy, contact/segmentAttributes/connect:Subtype
7812
+ # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
7813
+ # Connect
7764
7814
  #
7765
7815
  # UI name: [Average talk time][33]
7766
7816
  #
@@ -7772,7 +7822,8 @@ module Aws::Connect
7772
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  # Unit: Seconds
7773
7823
  #
7774
7824
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
7775
- # Agent Hierarchy, contact/segmentAttributes/connect:Subtype
7825
+ # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
7826
+ # Connect
7776
7827
  #
7777
7828
  # UI name: [Average agent talk time][34]
7778
7829
  #
@@ -7784,7 +7835,8 @@ module Aws::Connect
7784
7835
  # Unit: Seconds
7785
7836
  #
7786
7837
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
7787
- # Agent Hierarchy, contact/segmentAttributes/connect:Subtype
7838
+ # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
7839
+ # Connect
7788
7840
  #
7789
7841
  # UI name: [Average customer talk time][35]
7790
7842
  #
@@ -7804,7 +7856,7 @@ module Aws::Connect
7804
7856
  #
7805
7857
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
7806
7858
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
7807
- # RoutingStepExpression
7859
+ # RoutingStepExpression, Q in Connect
7808
7860
  #
7809
7861
  # UI name: [Contact abandoned][37]
7810
7862
  #
@@ -7815,7 +7867,7 @@ module Aws::Connect
7815
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  # Valid metric filter key: `INITIATION_METHOD`
7816
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  #
7817
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  # Valid groupings and filters: Queue, Channel, Routing Profile,
7818
- # Feature, contact/segmentAttributes/connect:Subtype
7870
+ # Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
7819
7871
  #
7820
7872
  # UI name: [Contacts created][38]
7821
7873
  #
@@ -7831,7 +7883,7 @@ module Aws::Connect
7831
7883
  #
7832
7884
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
7833
7885
  # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
7834
- # RoutingStepExpression
7886
+ # RoutingStepExpression, Q in Connect
7835
7887
  #
7836
7888
  # UI name: [API contacts handled][39]
7837
7889
  #
@@ -7846,7 +7898,7 @@ module Aws::Connect
7846
7898
  # Valid metric filter key: `INITIATION_METHOD`
7847
7899
  #
7848
7900
  # Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy,
7849
- # contact/segmentAttributes/connect:Subtype
7901
+ # contact/segmentAttributes/connect:Subtype, Q in Connect
7850
7902
  #
7851
7903
  # UI name: [Contacts handled (connected to agent timestamp)][40]
7852
7904
  #
@@ -7855,7 +7907,8 @@ module Aws::Connect
7855
7907
  # : Unit: Count
7856
7908
  #
7857
7909
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
7858
- # Agent Hierarchy, contact/segmentAttributes/connect:Subtype
7910
+ # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
7911
+ # Connect
7859
7912
  #
7860
7913
  # UI name: [Contacts hold disconnect][40]
7861
7914
  #
@@ -7864,7 +7917,7 @@ module Aws::Connect
7864
7917
  # : Unit: Count
7865
7918
  #
7866
7919
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
7867
- # Agent Hierarchy
7920
+ # Agent Hierarchy, Q in Connect
7868
7921
  #
7869
7922
  # UI name: [Contacts hold agent disconnect][41]
7870
7923
  #
@@ -7873,7 +7926,7 @@ module Aws::Connect
7873
7926
  # : Unit: Count
7874
7927
  #
7875
7928
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
7876
- # Agent Hierarchy
7929
+ # Agent Hierarchy, Q in Connect
7877
7930
  #
7878
7931
  # UI name: [Contacts hold customer disconnect][42]
7879
7932
  #
@@ -7882,7 +7935,7 @@ module Aws::Connect
7882
7935
  # : Unit: Count
7883
7936
  #
7884
7937
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
7885
- # Agent Hierarchy
7938
+ # Agent Hierarchy, Q in Connect
7886
7939
  #
7887
7940
  # UI name: [Contacts put on hold][42]
7888
7941
  #
@@ -7891,7 +7944,7 @@ module Aws::Connect
7891
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  # : Unit: Count
7892
7945
  #
7893
7946
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
7894
- # Agent Hierarchy
7947
+ # Agent Hierarchy, Q in Connect
7895
7948
  #
7896
7949
  # UI name: [Contacts transferred out external][43]
7897
7950
  #
@@ -7900,7 +7953,7 @@ module Aws::Connect
7900
7953
  # : Unit: Percent
7901
7954
  #
7902
7955
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
7903
- # Agent Hierarchy
7956
+ # Agent Hierarchy, Q in Connect
7904
7957
  #
7905
7958
  # UI name: [Contacts transferred out internal][44]
7906
7959
  #
@@ -7909,7 +7962,8 @@ module Aws::Connect
7909
7962
  # : Unit: Count
7910
7963
  #
7911
7964
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
7912
- # Agent Hierarchy, contact/segmentAttributes/connect:Subtype
7965
+ # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
7966
+ # Connect
7913
7967
  #
7914
7968
  # UI name: [Contacts queued][45]
7915
7969
  #
@@ -7927,7 +7981,7 @@ module Aws::Connect
7927
7981
  # : Unit: Count
7928
7982
  #
7929
7983
  # Valid groupings and filters: Queue, Channel, Routing Profile,
7930
- # contact/segmentAttributes/connect:Subtype
7984
+ # contact/segmentAttributes/connect:Subtype, Q in Connect
7931
7985
  #
7932
7986
  # Threshold: For `ThresholdValue` enter any whole number from 1 to
7933
7987
  # 604800 (inclusive), in seconds. For `Comparison`, you must enter
@@ -7940,7 +7994,8 @@ module Aws::Connect
7940
7994
  # : Unit: Count
7941
7995
  #
7942
7996
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
7943
- # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
7997
+ # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
7998
+ # Q in Connect
7944
7999
  #
7945
8000
  # UI name: [Contacts transferred out][48]
7946
8001
  #
@@ -7953,7 +8008,8 @@ module Aws::Connect
7953
8008
  # : Unit: Count
7954
8009
  #
7955
8010
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
7956
- # Agent Hierarchy, contact/segmentAttributes/connect:Subtype
8011
+ # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
8012
+ # Connect
7957
8013
  #
7958
8014
  # UI name: [Contacts transferred out by agent][49]
7959
8015
  #
@@ -7962,7 +8018,8 @@ module Aws::Connect
7962
8018
  # : Unit: Count
7963
8019
  #
7964
8020
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
7965
- # Agent Hierarchy, contact/segmentAttributes/connect:Subtype
8021
+ # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
8022
+ # Connect
7966
8023
  #
7967
8024
  # UI name: [Contacts transferred out queue][49]
7968
8025
  #
@@ -7981,7 +8038,8 @@ module Aws::Connect
7981
8038
  # : Unit: Seconds
7982
8039
  #
7983
8040
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
7984
- # Agent Hierarchy, contact/segmentAttributes/connect:Subtype
8041
+ # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
8042
+ # Connect
7985
8043
  #
7986
8044
  # UI name: [Maximum queued time][51]
7987
8045
  #
@@ -8019,7 +8077,8 @@ module Aws::Connect
8019
8077
  # Unit: Percentage
8020
8078
  #
8021
8079
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
8022
- # Agent Hierarchy, contact/segmentAttributes/connect:Subtype
8080
+ # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
8081
+ # Connect
8023
8082
  #
8024
8083
  # UI name: [Non-talk time percent][53]
8025
8084
  #
@@ -8031,7 +8090,8 @@ module Aws::Connect
8031
8090
  # Unit: Percentage
8032
8091
  #
8033
8092
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
8034
- # Agent Hierarchy, contact/segmentAttributes/connect:Subtype
8093
+ # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
8094
+ # Connect
8035
8095
  #
8036
8096
  # UI name: [Talk time percent][54]
8037
8097
  #
@@ -8043,7 +8103,8 @@ module Aws::Connect
8043
8103
  # Unit: Percentage
8044
8104
  #
8045
8105
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
8046
- # Agent Hierarchy, contact/segmentAttributes/connect:Subtype
8106
+ # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
8107
+ # Connect
8047
8108
  #
8048
8109
  # UI name: [Agent talk time percent][55]
8049
8110
  #
@@ -8055,7 +8116,8 @@ module Aws::Connect
8055
8116
  # Unit: Percentage
8056
8117
  #
8057
8118
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
8058
- # Agent Hierarchy, contact/segmentAttributes/connect:Subtype
8119
+ # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
8120
+ # Connect
8059
8121
  #
8060
8122
  # UI name: [Customer talk time percent][56]
8061
8123
  #
@@ -8085,7 +8147,8 @@ module Aws::Connect
8085
8147
  #
8086
8148
  # Unit: Percent
8087
8149
  #
8088
- # Valid groupings and filters: Queue, Channel, Routing Profile
8150
+ # Valid groupings and filters: Queue, Channel, Routing Profile, Q in
8151
+ # Connect
8089
8152
  #
8090
8153
  # Threshold: For `ThresholdValue`, enter any whole number from 1 to
8091
8154
  # 604800 (inclusive), in seconds. For `Comparison`, you must enter
@@ -8106,7 +8169,7 @@ module Aws::Connect
8106
8169
  # : Unit: Seconds
8107
8170
  #
8108
8171
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
8109
- # Agent Hierarchy
8172
+ # Agent Hierarchy, Q in Connect
8110
8173
  #
8111
8174
  # UI name: [After contact work time][60]
8112
8175
  #
@@ -8133,7 +8196,7 @@ module Aws::Connect
8133
8196
  # : Unit: Seconds
8134
8197
  #
8135
8198
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
8136
- # Agent Hierarchy
8199
+ # Agent Hierarchy, Q in Connect
8137
8200
  #
8138
8201
  # UI name: [Contact flow time][62]
8139
8202
  #
@@ -8151,7 +8214,7 @@ module Aws::Connect
8151
8214
  # : Unit: Count
8152
8215
  #
8153
8216
  # Valid groupings and filters: Queue, Channel, Routing Profile,
8154
- # contact/segmentAttributes/connect:Subtype
8217
+ # contact/segmentAttributes/connect:Subtype, Q in Connect
8155
8218
  #
8156
8219
  # Threshold: For `ThresholdValue`, enter any whole number from 1 to
8157
8220
  # 604800 (inclusive), in seconds. For `Comparison`, you must enter
@@ -8164,7 +8227,7 @@ module Aws::Connect
8164
8227
  # : Unit: Count
8165
8228
  #
8166
8229
  # Valid groupings and filters: Queue, Channel, Routing Profile,
8167
- # contact/segmentAttributes/connect:Subtype
8230
+ # contact/segmentAttributes/connect:Subtype, Q in Connect
8168
8231
  #
8169
8232
  # Threshold: For `ThresholdValue`, enter any whole number from 1 to
8170
8233
  # 604800 (inclusive), in seconds. For `Comparison`, you must enter
@@ -8179,7 +8242,8 @@ module Aws::Connect
8179
8242
  # Unit: Count
8180
8243
  #
8181
8244
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
8182
- # Agent Hierarchy, contact/segmentAttributes/connect:Subtype
8245
+ # Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
8246
+ # Connect
8183
8247
  #
8184
8248
  # UI name: [Contact disconnected][66]
8185
8249
  #
@@ -8197,7 +8261,7 @@ module Aws::Connect
8197
8261
  # : Unit: Seconds
8198
8262
  #
8199
8263
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
8200
- # Agent Hierarchy
8264
+ # Agent Hierarchy, Q in Connect
8201
8265
  #
8202
8266
  # UI name: [Contact handle time][68]
8203
8267
  #
@@ -8206,7 +8270,7 @@ module Aws::Connect
8206
8270
  # : Unit: Count
8207
8271
  #
8208
8272
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
8209
- # Agent Hierarchy
8273
+ # Agent Hierarchy, Q in Connect
8210
8274
  #
8211
8275
  # UI name: [Customer hold time][69]
8212
8276
  #
@@ -8223,7 +8287,7 @@ module Aws::Connect
8223
8287
  # : Unit: Seconds
8224
8288
  #
8225
8289
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
8226
- # Agent Hierarchy
8290
+ # Agent Hierarchy, Q in Connect
8227
8291
  #
8228
8292
  # UI name: [Agent interaction and hold time][71]
8229
8293
  #
@@ -8257,7 +8321,7 @@ module Aws::Connect
8257
8321
  # : Unit: Count
8258
8322
  #
8259
8323
  # Valid groupings and filters: Queue, Channel, Routing Profile,
8260
- # contact/segmentAttributes/connect:Subtype
8324
+ # contact/segmentAttributes/connect:Subtype, Q in Connect
8261
8325
  #
8262
8326
  # UI name: [Callback attempts][75]
8263
8327
  #
@@ -9063,6 +9127,7 @@ module Aws::Connect
9063
9127
  # resp.contact_flow_summary_list[0].name #=> String
9064
9128
  # resp.contact_flow_summary_list[0].contact_flow_type #=> String, one of "CONTACT_FLOW", "CUSTOMER_QUEUE", "CUSTOMER_HOLD", "CUSTOMER_WHISPER", "AGENT_HOLD", "AGENT_WHISPER", "OUTBOUND_WHISPER", "AGENT_TRANSFER", "QUEUE_TRANSFER"
9065
9129
  # resp.contact_flow_summary_list[0].contact_flow_state #=> String, one of "ACTIVE", "ARCHIVED"
9130
+ # resp.contact_flow_summary_list[0].contact_flow_status #=> String, one of "PUBLISHED", "SAVED"
9066
9131
  # resp.next_token #=> String
9067
9132
  #
9068
9133
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListContactFlows AWS API Documentation
@@ -11774,6 +11839,224 @@ module Aws::Connect
11774
11839
  req.send_request(options)
11775
11840
  end
11776
11841
 
11842
+ # Searches the flow modules in an Amazon Connect instance, with optional
11843
+ # filtering.
11844
+ #
11845
+ # @option params [required, String] :instance_id
11846
+ # The identifier of the Amazon Connect instance. You can find the
11847
+ # instance ID in the Amazon Resource Name (ARN) of the instance.
11848
+ #
11849
+ # @option params [String] :next_token
11850
+ # The token for the next set of results. Use the value returned in the
11851
+ # previous response in the next request to retrieve the next set of
11852
+ # results.
11853
+ #
11854
+ # @option params [Integer] :max_results
11855
+ # The maximum number of results to return per page.
11856
+ #
11857
+ # @option params [Types::ContactFlowModuleSearchFilter] :search_filter
11858
+ # Filters to be applied to search results.
11859
+ #
11860
+ # @option params [Types::ContactFlowModuleSearchCriteria] :search_criteria
11861
+ # The search criteria to be used to return contact flow modules.
11862
+ #
11863
+ # <note markdown="1"> The `name` and `description` fields support "contains" queries with
11864
+ # a minimum of 2 characters and a maximum of 25 characters. Any queries
11865
+ # with character lengths outside of this range will result in invalid
11866
+ # results.
11867
+ #
11868
+ # </note>
11869
+ #
11870
+ # @return [Types::SearchContactFlowModulesResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
11871
+ #
11872
+ # * {Types::SearchContactFlowModulesResponse#contact_flow_modules #contact_flow_modules} => Array&lt;Types::ContactFlowModule&gt;
11873
+ # * {Types::SearchContactFlowModulesResponse#next_token #next_token} => String
11874
+ # * {Types::SearchContactFlowModulesResponse#approximate_total_count #approximate_total_count} => Integer
11875
+ #
11876
+ # The returned {Seahorse::Client::Response response} is a pageable response and is Enumerable. For details on usage see {Aws::PageableResponse PageableResponse}.
11877
+ #
11878
+ # @example Request syntax with placeholder values
11879
+ #
11880
+ # resp = client.search_contact_flow_modules({
11881
+ # instance_id: "InstanceId", # required
11882
+ # next_token: "NextToken2500",
11883
+ # max_results: 1,
11884
+ # search_filter: {
11885
+ # tag_filter: {
11886
+ # or_conditions: [
11887
+ # [
11888
+ # {
11889
+ # tag_key: "String",
11890
+ # tag_value: "String",
11891
+ # },
11892
+ # ],
11893
+ # ],
11894
+ # and_conditions: [
11895
+ # {
11896
+ # tag_key: "String",
11897
+ # tag_value: "String",
11898
+ # },
11899
+ # ],
11900
+ # tag_condition: {
11901
+ # tag_key: "String",
11902
+ # tag_value: "String",
11903
+ # },
11904
+ # },
11905
+ # },
11906
+ # search_criteria: {
11907
+ # or_conditions: [
11908
+ # {
11909
+ # # recursive ContactFlowModuleSearchCriteria
11910
+ # },
11911
+ # ],
11912
+ # and_conditions: [
11913
+ # {
11914
+ # # recursive ContactFlowModuleSearchCriteria
11915
+ # },
11916
+ # ],
11917
+ # string_condition: {
11918
+ # field_name: "String",
11919
+ # value: "String",
11920
+ # comparison_type: "STARTS_WITH", # accepts STARTS_WITH, CONTAINS, EXACT
11921
+ # },
11922
+ # },
11923
+ # })
11924
+ #
11925
+ # @example Response structure
11926
+ #
11927
+ # resp.contact_flow_modules #=> Array
11928
+ # resp.contact_flow_modules[0].arn #=> String
11929
+ # resp.contact_flow_modules[0].id #=> String
11930
+ # resp.contact_flow_modules[0].name #=> String
11931
+ # resp.contact_flow_modules[0].content #=> String
11932
+ # resp.contact_flow_modules[0].description #=> String
11933
+ # resp.contact_flow_modules[0].state #=> String, one of "ACTIVE", "ARCHIVED"
11934
+ # resp.contact_flow_modules[0].status #=> String, one of "PUBLISHED", "SAVED"
11935
+ # resp.contact_flow_modules[0].tags #=> Hash
11936
+ # resp.contact_flow_modules[0].tags["TagKey"] #=> String
11937
+ # resp.next_token #=> String
11938
+ # resp.approximate_total_count #=> Integer
11939
+ #
11940
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchContactFlowModules AWS API Documentation
11941
+ #
11942
+ # @overload search_contact_flow_modules(params = {})
11943
+ # @param [Hash] params ({})
11944
+ def search_contact_flow_modules(params = {}, options = {})
11945
+ req = build_request(:search_contact_flow_modules, params)
11946
+ req.send_request(options)
11947
+ end
11948
+
11949
+ # Searches the contact flows in an Amazon Connect instance, with
11950
+ # optional filtering.
11951
+ #
11952
+ # @option params [required, String] :instance_id
11953
+ # The identifier of the Amazon Connect instance. You can find the
11954
+ # instance ID in the Amazon Resource Name (ARN) of the instance.
11955
+ #
11956
+ # @option params [String] :next_token
11957
+ # The token for the next set of results. Use the value returned in the
11958
+ # previous response in the next request to retrieve the next set of
11959
+ # results.
11960
+ #
11961
+ # @option params [Integer] :max_results
11962
+ # The maximum number of results to return per page.
11963
+ #
11964
+ # @option params [Types::ContactFlowSearchFilter] :search_filter
11965
+ # Filters to be applied to search results.
11966
+ #
11967
+ # @option params [Types::ContactFlowSearchCriteria] :search_criteria
11968
+ # The search criteria to be used to return flows.
11969
+ #
11970
+ # <note markdown="1"> The `name` and `description` fields support "contains" queries with
11971
+ # a minimum of 2 characters and a maximum of 25 characters. Any queries
11972
+ # with character lengths outside of this range will result in invalid
11973
+ # results.
11974
+ #
11975
+ # </note>
11976
+ #
11977
+ # @return [Types::SearchContactFlowsResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
11978
+ #
11979
+ # * {Types::SearchContactFlowsResponse#contact_flows #contact_flows} => Array&lt;Types::ContactFlow&gt;
11980
+ # * {Types::SearchContactFlowsResponse#next_token #next_token} => String
11981
+ # * {Types::SearchContactFlowsResponse#approximate_total_count #approximate_total_count} => Integer
11982
+ #
11983
+ # The returned {Seahorse::Client::Response response} is a pageable response and is Enumerable. For details on usage see {Aws::PageableResponse PageableResponse}.
11984
+ #
11985
+ # @example Request syntax with placeholder values
11986
+ #
11987
+ # resp = client.search_contact_flows({
11988
+ # instance_id: "InstanceId", # required
11989
+ # next_token: "NextToken2500",
11990
+ # max_results: 1,
11991
+ # search_filter: {
11992
+ # tag_filter: {
11993
+ # or_conditions: [
11994
+ # [
11995
+ # {
11996
+ # tag_key: "String",
11997
+ # tag_value: "String",
11998
+ # },
11999
+ # ],
12000
+ # ],
12001
+ # and_conditions: [
12002
+ # {
12003
+ # tag_key: "String",
12004
+ # tag_value: "String",
12005
+ # },
12006
+ # ],
12007
+ # tag_condition: {
12008
+ # tag_key: "String",
12009
+ # tag_value: "String",
12010
+ # },
12011
+ # },
12012
+ # },
12013
+ # search_criteria: {
12014
+ # or_conditions: [
12015
+ # {
12016
+ # # recursive ContactFlowSearchCriteria
12017
+ # },
12018
+ # ],
12019
+ # and_conditions: [
12020
+ # {
12021
+ # # recursive ContactFlowSearchCriteria
12022
+ # },
12023
+ # ],
12024
+ # string_condition: {
12025
+ # field_name: "String",
12026
+ # value: "String",
12027
+ # comparison_type: "STARTS_WITH", # accepts STARTS_WITH, CONTAINS, EXACT
12028
+ # },
12029
+ # type_condition: "CONTACT_FLOW", # accepts CONTACT_FLOW, CUSTOMER_QUEUE, CUSTOMER_HOLD, CUSTOMER_WHISPER, AGENT_HOLD, AGENT_WHISPER, OUTBOUND_WHISPER, AGENT_TRANSFER, QUEUE_TRANSFER
12030
+ # state_condition: "ACTIVE", # accepts ACTIVE, ARCHIVED
12031
+ # status_condition: "PUBLISHED", # accepts PUBLISHED, SAVED
12032
+ # },
12033
+ # })
12034
+ #
12035
+ # @example Response structure
12036
+ #
12037
+ # resp.contact_flows #=> Array
12038
+ # resp.contact_flows[0].arn #=> String
12039
+ # resp.contact_flows[0].id #=> String
12040
+ # resp.contact_flows[0].name #=> String
12041
+ # resp.contact_flows[0].type #=> String, one of "CONTACT_FLOW", "CUSTOMER_QUEUE", "CUSTOMER_HOLD", "CUSTOMER_WHISPER", "AGENT_HOLD", "AGENT_WHISPER", "OUTBOUND_WHISPER", "AGENT_TRANSFER", "QUEUE_TRANSFER"
12042
+ # resp.contact_flows[0].state #=> String, one of "ACTIVE", "ARCHIVED"
12043
+ # resp.contact_flows[0].status #=> String, one of "PUBLISHED", "SAVED"
12044
+ # resp.contact_flows[0].description #=> String
12045
+ # resp.contact_flows[0].content #=> String
12046
+ # resp.contact_flows[0].tags #=> Hash
12047
+ # resp.contact_flows[0].tags["TagKey"] #=> String
12048
+ # resp.next_token #=> String
12049
+ # resp.approximate_total_count #=> Integer
12050
+ #
12051
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchContactFlows AWS API Documentation
12052
+ #
12053
+ # @overload search_contact_flows(params = {})
12054
+ # @param [Hash] params ({})
12055
+ def search_contact_flows(params = {}, options = {})
12056
+ req = build_request(:search_contact_flows, params)
12057
+ req.send_request(options)
12058
+ end
12059
+
11777
12060
  # Searches contacts in an Amazon Connect instance.
11778
12061
  #
11779
12062
  # @option params [required, String] :instance_id
@@ -13045,6 +13328,7 @@ module Aws::Connect
13045
13328
  #
13046
13329
  # @option params [Integer] :url_expiry_in_seconds
13047
13330
  # Optional override for the expiry of the pre-signed S3 URL in seconds.
13331
+ # The default value is 300.
13048
13332
  #
13049
13333
  # @option params [required, String] :file_use_case_type
13050
13334
  # The use case for the file.
@@ -14747,6 +15031,11 @@ module Aws::Connect
14747
15031
  # You can also create and update flows using the [Amazon Connect Flow
14748
15032
  # language][1].
14749
15033
  #
15034
+ # Use the `$SAVED` alias in the request to describe the `SAVED` content
15035
+ # of a Flow. For example, `arn:aws:.../contact-flow/\{id\}:$SAVED`. Once
15036
+ # a contact flow is published, `$SAVED` needs to be supplied to view
15037
+ # saved content that has not been published.
15038
+ #
14750
15039
  #
14751
15040
  #
14752
15041
  # [1]: https://docs.aws.amazon.com/connect/latest/APIReference/flow-language.html
@@ -14832,6 +15121,11 @@ module Aws::Connect
14832
15121
  # Updates specified flow module for the specified Amazon Connect
14833
15122
  # instance.
14834
15123
  #
15124
+ # Use the `$SAVED` alias in the request to describe the `SAVED` content
15125
+ # of a Flow. For example, `arn:aws:.../contact-flow/\{id\}:$SAVED`. Once
15126
+ # a contact flow is published, `$SAVED` needs to be supplied to view
15127
+ # saved content that has not been published.
15128
+ #
14835
15129
  # @option params [required, String] :instance_id
14836
15130
  # The identifier of the Amazon Connect instance. You can [find the
14837
15131
  # instance ID][1] in the Amazon Resource Name (ARN) of the instance.
@@ -17050,7 +17344,7 @@ module Aws::Connect
17050
17344
  params: params,
17051
17345
  config: config)
17052
17346
  context[:gem_name] = 'aws-sdk-connect'
17053
- context[:gem_version] = '1.156.0'
17347
+ context[:gem_version] = '1.158.0'
17054
17348
  Seahorse::Client::Request.new(handlers, context)
17055
17349
  end
17056
17350