aws-sdk-connect 1.156.0 → 1.158.0
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- checksums.yaml +4 -4
- data/CHANGELOG.md +10 -0
- data/VERSION +1 -1
- data/lib/aws-sdk-connect/client.rb +350 -56
- data/lib/aws-sdk-connect/client_api.rb +105 -0
- data/lib/aws-sdk-connect/endpoints.rb +28 -0
- data/lib/aws-sdk-connect/plugins/endpoints.rb +4 -0
- data/lib/aws-sdk-connect/types.rb +359 -60
- data/lib/aws-sdk-connect.rb +1 -1
- data/sig/client.rbs +102 -0
- data/sig/types.rbs +62 -0
- metadata +2 -2
@@ -301,8 +301,9 @@ module Aws::Connect
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#
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# @option options [String] :sdk_ua_app_id
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# A unique and opaque application ID that is appended to the
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-
# User-Agent header as app
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# maximum length of 50.
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# User-Agent header as app/sdk_ua_app_id. It should have a
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# maximum length of 50. This variable is sourced from environment
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# variable AWS_SDK_UA_APP_ID or the shared config profile attribute sdk_ua_app_id.
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#
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# @option options [String] :secret_access_key
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#
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@@ -1658,6 +1659,12 @@ module Aws::Connect
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#
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# [1]: https://docs.aws.amazon.com/connect/latest/APIReference/flow-language-example.html
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#
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# @option params [String] :status
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# Indicates the flow status as either `SAVED` or `PUBLISHED`. The
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# `PUBLISHED` status will initiate validation on the content. the
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# `SAVED` status does not initiate validation of the content. `SAVED` \|
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# `PUBLISHED`.
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#
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# @option params [Hash<String,String>] :tags
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# The tags used to organize, track, or control access for this resource.
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# For example, \\\{ "Tags": \\\{"key1":"value1",
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@@ -1676,6 +1683,7 @@ module Aws::Connect
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# type: "CONTACT_FLOW", # required, accepts CONTACT_FLOW, CUSTOMER_QUEUE, CUSTOMER_HOLD, CUSTOMER_WHISPER, AGENT_HOLD, AGENT_WHISPER, OUTBOUND_WHISPER, AGENT_TRANSFER, QUEUE_TRANSFER
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# description: "ContactFlowDescription",
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# content: "ContactFlowContent", # required
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# status: "PUBLISHED", # accepts PUBLISHED, SAVED
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# tags: {
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# "TagKey" => "TagValue",
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# },
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@@ -4675,6 +4683,16 @@ module Aws::Connect
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# You can also create and update flows using the [Amazon Connect Flow
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# language][1].
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#
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# Use the `$SAVED` alias in the request to describe the `SAVED` content
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# of a Flow. For example, `arn:aws:.../contact-flow/\{id\}:$SAVED`. Once
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# a contact flow is published, `$SAVED` needs to be supplied to view
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# saved content that has not been published.
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#
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# In the response, **Status** indicates the flow status as either
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# `SAVED` or `PUBLISHED`. The `PUBLISHED` status will initiate
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# validation on the content. `SAVED` does not initiate validation of the
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# content. `SAVED` \| `PUBLISHED`
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#
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#
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#
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# [1]: https://docs.aws.amazon.com/connect/latest/APIReference/flow-language.html
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@@ -4703,6 +4721,7 @@ module Aws::Connect
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# resp.contact_flow.name #=> String
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# resp.contact_flow.type #=> String, one of "CONTACT_FLOW", "CUSTOMER_QUEUE", "CUSTOMER_HOLD", "CUSTOMER_WHISPER", "AGENT_HOLD", "AGENT_WHISPER", "OUTBOUND_WHISPER", "AGENT_TRANSFER", "QUEUE_TRANSFER"
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# resp.contact_flow.state #=> String, one of "ACTIVE", "ARCHIVED"
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# resp.contact_flow.status #=> String, one of "PUBLISHED", "SAVED"
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# resp.contact_flow.description #=> String
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# resp.contact_flow.content #=> String
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# resp.contact_flow.tags #=> Hash
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@@ -4719,6 +4738,11 @@ module Aws::Connect
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# Describes the specified flow module.
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#
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# Use the `$SAVED` alias in the request to describe the `SAVED` content
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# of a Flow. For example, `arn:aws:.../contact-flow/\{id\}:$SAVED`. Once
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# a contact flow is published, `$SAVED` needs to be supplied to view
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# saved content that has not been published.
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#
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# @option params [required, String] :instance_id
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# The identifier of the Amazon Connect instance. You can [find the
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# instance ID][1] in the Amazon Resource Name (ARN) of the instance.
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@@ -6366,6 +6390,7 @@ module Aws::Connect
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#
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# @option params [Integer] :url_expiry_in_seconds
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# Optional override for the expiry of the pre-signed S3 URL in seconds.
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# The default value is 300.
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#
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# @option params [required, String] :associated_resource_arn
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# The resource to which the attached file is (being) uploaded to.
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@@ -7367,7 +7392,7 @@ module Aws::Connect
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# `AGENT_HIERARCHY_LEVEL_FOUR` \| `AGENT_HIERARCHY_LEVEL_FIVE` \|
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# `FEATURE` \| `CASE_TEMPLATE_ARN` \| `CASE_STATUS` \|
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# `contact/segmentAttributes/connect:Subtype` \|
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# `ROUTING_STEP_EXPRESSION`
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# `ROUTING_STEP_EXPRESSION` \| `Q_CONNECT_ENABLED`
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#
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# * **Filter values**: A maximum of 100 filter values are supported in a
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# single request. VOICE, CHAT, and TASK are valid `filterValue` for
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@@ -7389,6 +7414,17 @@ module Aws::Connect
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# string fields must be sorted in ascending order and JSON array order
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# should be kept as is.
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#
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# `Q_CONNECT_ENABLED`. TRUE and FALSE are the only valid filterValues
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# for the `Q_CONNECT_ENABLED` filter key.
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#
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# * TRUE includes all contacts that had Amazon Q in Connect enabled as
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# part of the flow.
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#
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# * FALSE includes all contacts that did not have Amazon Q in Connect
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# enabled as part of the flow
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#
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# This filter is available only for contact record-driven metrics.
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#
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#
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#
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# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/create-historical-metrics-report.html
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@@ -7407,7 +7443,7 @@ module Aws::Connect
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# `AGENT_HIERARCHY_LEVEL_FOUR` \| `AGENT_HIERARCHY_LEVEL_FIVE` \|
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# `CASE_TEMPLATE_ARN` \| `CASE_STATUS` \|
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# `contact/segmentAttributes/connect:Subtype` \|
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# `ROUTING_STEP_EXPRESSION`
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# `ROUTING_STEP_EXPRESSION` \| `Q_CONNECT_ENABLED`
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#
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# @option params [required, Array<Types::MetricV2>] :metrics
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# The metrics to retrieve. Specify the name, groupings, and filters for
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@@ -7420,7 +7456,8 @@ module Aws::Connect
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# : Unit: Percent
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#
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# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
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# Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
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# Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
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# Q in Connect
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#
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# UI name: [Abandonment rate][2]
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#
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@@ -7512,7 +7549,8 @@ module Aws::Connect
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# : Unit: Seconds
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#
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# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
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# Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
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# Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
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# Q in Connect
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#
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# UI name: [Average queue abandon time][12]
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#
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@@ -7521,7 +7559,7 @@ module Aws::Connect
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# : Unit: Seconds
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#
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# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
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# Agent Hierarchy
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# Agent Hierarchy, Q in Connect
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#
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# UI name: [Average active time][13]
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#
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@@ -7532,7 +7570,8 @@ module Aws::Connect
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# Valid metric filter key: `INITIATION_METHOD`
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#
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# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
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# Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
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# Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
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# Q in Connect
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#
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# UI name: [Average after contact work time][14]
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#
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@@ -7563,7 +7602,7 @@ module Aws::Connect
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# : Unit: Seconds
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#
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# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
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# Agent Hierarchy
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# Agent Hierarchy, Q in Connect
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#
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# UI name: [Average agent pause time][16]
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#
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@@ -7592,7 +7631,8 @@ module Aws::Connect
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# : Unit: Seconds
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#
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# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
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# Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
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# Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
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# Q in Connect
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#
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# UI name: [Average contact duration][19]
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#
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@@ -7605,7 +7645,8 @@ module Aws::Connect
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# : Unit: Seconds
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#
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# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
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# Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
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# Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
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# Q in Connect
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#
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# UI name: [Average conversation duration][20]
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#
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@@ -7617,7 +7658,8 @@ module Aws::Connect
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# Unit: Seconds
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#
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# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
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# Agent Hierarchy, contact/segmentAttributes/connect:Subtype
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# Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
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# Connect
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#
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# UI name: [Average agent greeting time][21]
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#
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@@ -7640,7 +7682,8 @@ module Aws::Connect
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# : Unit: Seconds
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#
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# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
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# Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
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# Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
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# Q in Connect
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#
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# UI name: [Average customer hold time][23]
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#
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@@ -7653,7 +7696,8 @@ module Aws::Connect
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# : Unit: Seconds
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#
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# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
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# Agent Hierarchy, contact/segmentAttributes/connect:Subtype
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# Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
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# Connect
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#
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# UI name: [Average customer hold time all contacts][24]
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#
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@@ -7662,7 +7706,8 @@ module Aws::Connect
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# : Unit: Count
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#
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# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
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# Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
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# Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
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# Q in Connect
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#
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# UI name: [Average holds][25]
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#
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@@ -7675,7 +7720,8 @@ module Aws::Connect
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# : Unit: Seconds
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#
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# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
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# Agent Hierarchy, contact/segmentAttributes/connect:Subtype
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# Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
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# Connect
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#
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# UI name: [Average agent interaction and customer hold time][26]
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#
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@@ -7686,7 +7732,7 @@ module Aws::Connect
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# Valid metric filter key: `INITIATION_METHOD`
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#
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# Valid groupings and filters: Queue, Channel, Routing Profile,
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# Feature, contact/segmentAttributes/connect:Subtype
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# Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
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#
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# UI name: [Average agent interaction time][27]
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#
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@@ -7702,7 +7748,8 @@ module Aws::Connect
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# Unit: Count
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#
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# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
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# Agent Hierarchy, contact/segmentAttributes/connect:Subtype
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# Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
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# Connect
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#
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# UI name: [Average agent interruptions][28]
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#
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@@ -7714,7 +7761,8 @@ module Aws::Connect
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# Unit: Seconds
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#
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# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
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# Agent Hierarchy, contact/segmentAttributes/connect:Subtype
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# Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
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# Connect
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#
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# UI name: [Average agent interruption time][29]
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#
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@@ -7726,7 +7774,8 @@ module Aws::Connect
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# Unit: Seconds
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#
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# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
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# Agent Hierarchy, contact/segmentAttributes/connect:Subtype
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# Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
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# Connect
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#
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# UI name: [Average non-talk time][30]
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#
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@@ -7735,7 +7784,7 @@ module Aws::Connect
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# : Unit: Seconds
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#
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# Valid groupings and filters: Queue, Channel, Routing Profile,
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# Feature, contact/segmentAttributes/connect:Subtype
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# Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
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#
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# UI name: [Average queue answer time][31]
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#
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@@ -7748,7 +7797,7 @@ module Aws::Connect
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# : Unit: Seconds
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#
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# Valid groupings and filters: Queue, Channel, Routing Profile,
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# contact/segmentAttributes/connect:Subtype
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# contact/segmentAttributes/connect:Subtype, Q in Connect
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#
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# UI name: [Average resolution time][32]
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#
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@@ -7760,7 +7809,8 @@ module Aws::Connect
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# Unit: Seconds
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#
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# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
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# Agent Hierarchy, contact/segmentAttributes/connect:Subtype
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# Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
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# Connect
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#
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# UI name: [Average talk time][33]
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#
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# Unit: Seconds
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#
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# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
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# Agent Hierarchy, contact/segmentAttributes/connect:Subtype
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# Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
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# Connect
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#
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# UI name: [Average agent talk time][34]
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#
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@@ -7784,7 +7835,8 @@ module Aws::Connect
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# Unit: Seconds
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#
|
7786
7837
|
# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
|
7787
|
-
# Agent Hierarchy, contact/segmentAttributes/connect:Subtype
|
7838
|
+
# Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
|
7839
|
+
# Connect
|
7788
7840
|
#
|
7789
7841
|
# UI name: [Average customer talk time][35]
|
7790
7842
|
#
|
@@ -7804,7 +7856,7 @@ module Aws::Connect
|
|
7804
7856
|
#
|
7805
7857
|
# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
|
7806
7858
|
# Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
7807
|
-
# RoutingStepExpression
|
7859
|
+
# RoutingStepExpression, Q in Connect
|
7808
7860
|
#
|
7809
7861
|
# UI name: [Contact abandoned][37]
|
7810
7862
|
#
|
@@ -7815,7 +7867,7 @@ module Aws::Connect
|
|
7815
7867
|
# Valid metric filter key: `INITIATION_METHOD`
|
7816
7868
|
#
|
7817
7869
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
7818
|
-
# Feature, contact/segmentAttributes/connect:Subtype
|
7870
|
+
# Feature, contact/segmentAttributes/connect:Subtype, Q in Connect
|
7819
7871
|
#
|
7820
7872
|
# UI name: [Contacts created][38]
|
7821
7873
|
#
|
@@ -7831,7 +7883,7 @@ module Aws::Connect
|
|
7831
7883
|
#
|
7832
7884
|
# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
|
7833
7885
|
# Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
|
7834
|
-
# RoutingStepExpression
|
7886
|
+
# RoutingStepExpression, Q in Connect
|
7835
7887
|
#
|
7836
7888
|
# UI name: [API contacts handled][39]
|
7837
7889
|
#
|
@@ -7846,7 +7898,7 @@ module Aws::Connect
|
|
7846
7898
|
# Valid metric filter key: `INITIATION_METHOD`
|
7847
7899
|
#
|
7848
7900
|
# Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy,
|
7849
|
-
# contact/segmentAttributes/connect:Subtype
|
7901
|
+
# contact/segmentAttributes/connect:Subtype, Q in Connect
|
7850
7902
|
#
|
7851
7903
|
# UI name: [Contacts handled (connected to agent timestamp)][40]
|
7852
7904
|
#
|
@@ -7855,7 +7907,8 @@ module Aws::Connect
|
|
7855
7907
|
# : Unit: Count
|
7856
7908
|
#
|
7857
7909
|
# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
|
7858
|
-
# Agent Hierarchy, contact/segmentAttributes/connect:Subtype
|
7910
|
+
# Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
|
7911
|
+
# Connect
|
7859
7912
|
#
|
7860
7913
|
# UI name: [Contacts hold disconnect][40]
|
7861
7914
|
#
|
@@ -7864,7 +7917,7 @@ module Aws::Connect
|
|
7864
7917
|
# : Unit: Count
|
7865
7918
|
#
|
7866
7919
|
# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
|
7867
|
-
# Agent Hierarchy
|
7920
|
+
# Agent Hierarchy, Q in Connect
|
7868
7921
|
#
|
7869
7922
|
# UI name: [Contacts hold agent disconnect][41]
|
7870
7923
|
#
|
@@ -7873,7 +7926,7 @@ module Aws::Connect
|
|
7873
7926
|
# : Unit: Count
|
7874
7927
|
#
|
7875
7928
|
# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
|
7876
|
-
# Agent Hierarchy
|
7929
|
+
# Agent Hierarchy, Q in Connect
|
7877
7930
|
#
|
7878
7931
|
# UI name: [Contacts hold customer disconnect][42]
|
7879
7932
|
#
|
@@ -7882,7 +7935,7 @@ module Aws::Connect
|
|
7882
7935
|
# : Unit: Count
|
7883
7936
|
#
|
7884
7937
|
# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
|
7885
|
-
# Agent Hierarchy
|
7938
|
+
# Agent Hierarchy, Q in Connect
|
7886
7939
|
#
|
7887
7940
|
# UI name: [Contacts put on hold][42]
|
7888
7941
|
#
|
@@ -7891,7 +7944,7 @@ module Aws::Connect
|
|
7891
7944
|
# : Unit: Count
|
7892
7945
|
#
|
7893
7946
|
# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
|
7894
|
-
# Agent Hierarchy
|
7947
|
+
# Agent Hierarchy, Q in Connect
|
7895
7948
|
#
|
7896
7949
|
# UI name: [Contacts transferred out external][43]
|
7897
7950
|
#
|
@@ -7900,7 +7953,7 @@ module Aws::Connect
|
|
7900
7953
|
# : Unit: Percent
|
7901
7954
|
#
|
7902
7955
|
# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
|
7903
|
-
# Agent Hierarchy
|
7956
|
+
# Agent Hierarchy, Q in Connect
|
7904
7957
|
#
|
7905
7958
|
# UI name: [Contacts transferred out internal][44]
|
7906
7959
|
#
|
@@ -7909,7 +7962,8 @@ module Aws::Connect
|
|
7909
7962
|
# : Unit: Count
|
7910
7963
|
#
|
7911
7964
|
# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
|
7912
|
-
# Agent Hierarchy, contact/segmentAttributes/connect:Subtype
|
7965
|
+
# Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
|
7966
|
+
# Connect
|
7913
7967
|
#
|
7914
7968
|
# UI name: [Contacts queued][45]
|
7915
7969
|
#
|
@@ -7927,7 +7981,7 @@ module Aws::Connect
|
|
7927
7981
|
# : Unit: Count
|
7928
7982
|
#
|
7929
7983
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
7930
|
-
# contact/segmentAttributes/connect:Subtype
|
7984
|
+
# contact/segmentAttributes/connect:Subtype, Q in Connect
|
7931
7985
|
#
|
7932
7986
|
# Threshold: For `ThresholdValue` enter any whole number from 1 to
|
7933
7987
|
# 604800 (inclusive), in seconds. For `Comparison`, you must enter
|
@@ -7940,7 +7994,8 @@ module Aws::Connect
|
|
7940
7994
|
# : Unit: Count
|
7941
7995
|
#
|
7942
7996
|
# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
|
7943
|
-
# Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
|
7997
|
+
# Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
|
7998
|
+
# Q in Connect
|
7944
7999
|
#
|
7945
8000
|
# UI name: [Contacts transferred out][48]
|
7946
8001
|
#
|
@@ -7953,7 +8008,8 @@ module Aws::Connect
|
|
7953
8008
|
# : Unit: Count
|
7954
8009
|
#
|
7955
8010
|
# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
|
7956
|
-
# Agent Hierarchy, contact/segmentAttributes/connect:Subtype
|
8011
|
+
# Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
|
8012
|
+
# Connect
|
7957
8013
|
#
|
7958
8014
|
# UI name: [Contacts transferred out by agent][49]
|
7959
8015
|
#
|
@@ -7962,7 +8018,8 @@ module Aws::Connect
|
|
7962
8018
|
# : Unit: Count
|
7963
8019
|
#
|
7964
8020
|
# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
|
7965
|
-
# Agent Hierarchy, contact/segmentAttributes/connect:Subtype
|
8021
|
+
# Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
|
8022
|
+
# Connect
|
7966
8023
|
#
|
7967
8024
|
# UI name: [Contacts transferred out queue][49]
|
7968
8025
|
#
|
@@ -7981,7 +8038,8 @@ module Aws::Connect
|
|
7981
8038
|
# : Unit: Seconds
|
7982
8039
|
#
|
7983
8040
|
# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
|
7984
|
-
# Agent Hierarchy, contact/segmentAttributes/connect:Subtype
|
8041
|
+
# Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
|
8042
|
+
# Connect
|
7985
8043
|
#
|
7986
8044
|
# UI name: [Maximum queued time][51]
|
7987
8045
|
#
|
@@ -8019,7 +8077,8 @@ module Aws::Connect
|
|
8019
8077
|
# Unit: Percentage
|
8020
8078
|
#
|
8021
8079
|
# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
|
8022
|
-
# Agent Hierarchy, contact/segmentAttributes/connect:Subtype
|
8080
|
+
# Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
|
8081
|
+
# Connect
|
8023
8082
|
#
|
8024
8083
|
# UI name: [Non-talk time percent][53]
|
8025
8084
|
#
|
@@ -8031,7 +8090,8 @@ module Aws::Connect
|
|
8031
8090
|
# Unit: Percentage
|
8032
8091
|
#
|
8033
8092
|
# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
|
8034
|
-
# Agent Hierarchy, contact/segmentAttributes/connect:Subtype
|
8093
|
+
# Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
|
8094
|
+
# Connect
|
8035
8095
|
#
|
8036
8096
|
# UI name: [Talk time percent][54]
|
8037
8097
|
#
|
@@ -8043,7 +8103,8 @@ module Aws::Connect
|
|
8043
8103
|
# Unit: Percentage
|
8044
8104
|
#
|
8045
8105
|
# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
|
8046
|
-
# Agent Hierarchy, contact/segmentAttributes/connect:Subtype
|
8106
|
+
# Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
|
8107
|
+
# Connect
|
8047
8108
|
#
|
8048
8109
|
# UI name: [Agent talk time percent][55]
|
8049
8110
|
#
|
@@ -8055,7 +8116,8 @@ module Aws::Connect
|
|
8055
8116
|
# Unit: Percentage
|
8056
8117
|
#
|
8057
8118
|
# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
|
8058
|
-
# Agent Hierarchy, contact/segmentAttributes/connect:Subtype
|
8119
|
+
# Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
|
8120
|
+
# Connect
|
8059
8121
|
#
|
8060
8122
|
# UI name: [Customer talk time percent][56]
|
8061
8123
|
#
|
@@ -8085,7 +8147,8 @@ module Aws::Connect
|
|
8085
8147
|
#
|
8086
8148
|
# Unit: Percent
|
8087
8149
|
#
|
8088
|
-
# Valid groupings and filters: Queue, Channel, Routing Profile
|
8150
|
+
# Valid groupings and filters: Queue, Channel, Routing Profile, Q in
|
8151
|
+
# Connect
|
8089
8152
|
#
|
8090
8153
|
# Threshold: For `ThresholdValue`, enter any whole number from 1 to
|
8091
8154
|
# 604800 (inclusive), in seconds. For `Comparison`, you must enter
|
@@ -8106,7 +8169,7 @@ module Aws::Connect
|
|
8106
8169
|
# : Unit: Seconds
|
8107
8170
|
#
|
8108
8171
|
# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
|
8109
|
-
# Agent Hierarchy
|
8172
|
+
# Agent Hierarchy, Q in Connect
|
8110
8173
|
#
|
8111
8174
|
# UI name: [After contact work time][60]
|
8112
8175
|
#
|
@@ -8133,7 +8196,7 @@ module Aws::Connect
|
|
8133
8196
|
# : Unit: Seconds
|
8134
8197
|
#
|
8135
8198
|
# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
|
8136
|
-
# Agent Hierarchy
|
8199
|
+
# Agent Hierarchy, Q in Connect
|
8137
8200
|
#
|
8138
8201
|
# UI name: [Contact flow time][62]
|
8139
8202
|
#
|
@@ -8151,7 +8214,7 @@ module Aws::Connect
|
|
8151
8214
|
# : Unit: Count
|
8152
8215
|
#
|
8153
8216
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8154
|
-
# contact/segmentAttributes/connect:Subtype
|
8217
|
+
# contact/segmentAttributes/connect:Subtype, Q in Connect
|
8155
8218
|
#
|
8156
8219
|
# Threshold: For `ThresholdValue`, enter any whole number from 1 to
|
8157
8220
|
# 604800 (inclusive), in seconds. For `Comparison`, you must enter
|
@@ -8164,7 +8227,7 @@ module Aws::Connect
|
|
8164
8227
|
# : Unit: Count
|
8165
8228
|
#
|
8166
8229
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8167
|
-
# contact/segmentAttributes/connect:Subtype
|
8230
|
+
# contact/segmentAttributes/connect:Subtype, Q in Connect
|
8168
8231
|
#
|
8169
8232
|
# Threshold: For `ThresholdValue`, enter any whole number from 1 to
|
8170
8233
|
# 604800 (inclusive), in seconds. For `Comparison`, you must enter
|
@@ -8179,7 +8242,8 @@ module Aws::Connect
|
|
8179
8242
|
# Unit: Count
|
8180
8243
|
#
|
8181
8244
|
# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
|
8182
|
-
# Agent Hierarchy, contact/segmentAttributes/connect:Subtype
|
8245
|
+
# Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in
|
8246
|
+
# Connect
|
8183
8247
|
#
|
8184
8248
|
# UI name: [Contact disconnected][66]
|
8185
8249
|
#
|
@@ -8197,7 +8261,7 @@ module Aws::Connect
|
|
8197
8261
|
# : Unit: Seconds
|
8198
8262
|
#
|
8199
8263
|
# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
|
8200
|
-
# Agent Hierarchy
|
8264
|
+
# Agent Hierarchy, Q in Connect
|
8201
8265
|
#
|
8202
8266
|
# UI name: [Contact handle time][68]
|
8203
8267
|
#
|
@@ -8206,7 +8270,7 @@ module Aws::Connect
|
|
8206
8270
|
# : Unit: Count
|
8207
8271
|
#
|
8208
8272
|
# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
|
8209
|
-
# Agent Hierarchy
|
8273
|
+
# Agent Hierarchy, Q in Connect
|
8210
8274
|
#
|
8211
8275
|
# UI name: [Customer hold time][69]
|
8212
8276
|
#
|
@@ -8223,7 +8287,7 @@ module Aws::Connect
|
|
8223
8287
|
# : Unit: Seconds
|
8224
8288
|
#
|
8225
8289
|
# Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
|
8226
|
-
# Agent Hierarchy
|
8290
|
+
# Agent Hierarchy, Q in Connect
|
8227
8291
|
#
|
8228
8292
|
# UI name: [Agent interaction and hold time][71]
|
8229
8293
|
#
|
@@ -8257,7 +8321,7 @@ module Aws::Connect
|
|
8257
8321
|
# : Unit: Count
|
8258
8322
|
#
|
8259
8323
|
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
8260
|
-
# contact/segmentAttributes/connect:Subtype
|
8324
|
+
# contact/segmentAttributes/connect:Subtype, Q in Connect
|
8261
8325
|
#
|
8262
8326
|
# UI name: [Callback attempts][75]
|
8263
8327
|
#
|
@@ -9063,6 +9127,7 @@ module Aws::Connect
|
|
9063
9127
|
# resp.contact_flow_summary_list[0].name #=> String
|
9064
9128
|
# resp.contact_flow_summary_list[0].contact_flow_type #=> String, one of "CONTACT_FLOW", "CUSTOMER_QUEUE", "CUSTOMER_HOLD", "CUSTOMER_WHISPER", "AGENT_HOLD", "AGENT_WHISPER", "OUTBOUND_WHISPER", "AGENT_TRANSFER", "QUEUE_TRANSFER"
|
9065
9129
|
# resp.contact_flow_summary_list[0].contact_flow_state #=> String, one of "ACTIVE", "ARCHIVED"
|
9130
|
+
# resp.contact_flow_summary_list[0].contact_flow_status #=> String, one of "PUBLISHED", "SAVED"
|
9066
9131
|
# resp.next_token #=> String
|
9067
9132
|
#
|
9068
9133
|
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListContactFlows AWS API Documentation
|
@@ -11774,6 +11839,224 @@ module Aws::Connect
|
|
11774
11839
|
req.send_request(options)
|
11775
11840
|
end
|
11776
11841
|
|
11842
|
+
# Searches the flow modules in an Amazon Connect instance, with optional
|
11843
|
+
# filtering.
|
11844
|
+
#
|
11845
|
+
# @option params [required, String] :instance_id
|
11846
|
+
# The identifier of the Amazon Connect instance. You can find the
|
11847
|
+
# instance ID in the Amazon Resource Name (ARN) of the instance.
|
11848
|
+
#
|
11849
|
+
# @option params [String] :next_token
|
11850
|
+
# The token for the next set of results. Use the value returned in the
|
11851
|
+
# previous response in the next request to retrieve the next set of
|
11852
|
+
# results.
|
11853
|
+
#
|
11854
|
+
# @option params [Integer] :max_results
|
11855
|
+
# The maximum number of results to return per page.
|
11856
|
+
#
|
11857
|
+
# @option params [Types::ContactFlowModuleSearchFilter] :search_filter
|
11858
|
+
# Filters to be applied to search results.
|
11859
|
+
#
|
11860
|
+
# @option params [Types::ContactFlowModuleSearchCriteria] :search_criteria
|
11861
|
+
# The search criteria to be used to return contact flow modules.
|
11862
|
+
#
|
11863
|
+
# <note markdown="1"> The `name` and `description` fields support "contains" queries with
|
11864
|
+
# a minimum of 2 characters and a maximum of 25 characters. Any queries
|
11865
|
+
# with character lengths outside of this range will result in invalid
|
11866
|
+
# results.
|
11867
|
+
#
|
11868
|
+
# </note>
|
11869
|
+
#
|
11870
|
+
# @return [Types::SearchContactFlowModulesResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
|
11871
|
+
#
|
11872
|
+
# * {Types::SearchContactFlowModulesResponse#contact_flow_modules #contact_flow_modules} => Array<Types::ContactFlowModule>
|
11873
|
+
# * {Types::SearchContactFlowModulesResponse#next_token #next_token} => String
|
11874
|
+
# * {Types::SearchContactFlowModulesResponse#approximate_total_count #approximate_total_count} => Integer
|
11875
|
+
#
|
11876
|
+
# The returned {Seahorse::Client::Response response} is a pageable response and is Enumerable. For details on usage see {Aws::PageableResponse PageableResponse}.
|
11877
|
+
#
|
11878
|
+
# @example Request syntax with placeholder values
|
11879
|
+
#
|
11880
|
+
# resp = client.search_contact_flow_modules({
|
11881
|
+
# instance_id: "InstanceId", # required
|
11882
|
+
# next_token: "NextToken2500",
|
11883
|
+
# max_results: 1,
|
11884
|
+
# search_filter: {
|
11885
|
+
# tag_filter: {
|
11886
|
+
# or_conditions: [
|
11887
|
+
# [
|
11888
|
+
# {
|
11889
|
+
# tag_key: "String",
|
11890
|
+
# tag_value: "String",
|
11891
|
+
# },
|
11892
|
+
# ],
|
11893
|
+
# ],
|
11894
|
+
# and_conditions: [
|
11895
|
+
# {
|
11896
|
+
# tag_key: "String",
|
11897
|
+
# tag_value: "String",
|
11898
|
+
# },
|
11899
|
+
# ],
|
11900
|
+
# tag_condition: {
|
11901
|
+
# tag_key: "String",
|
11902
|
+
# tag_value: "String",
|
11903
|
+
# },
|
11904
|
+
# },
|
11905
|
+
# },
|
11906
|
+
# search_criteria: {
|
11907
|
+
# or_conditions: [
|
11908
|
+
# {
|
11909
|
+
# # recursive ContactFlowModuleSearchCriteria
|
11910
|
+
# },
|
11911
|
+
# ],
|
11912
|
+
# and_conditions: [
|
11913
|
+
# {
|
11914
|
+
# # recursive ContactFlowModuleSearchCriteria
|
11915
|
+
# },
|
11916
|
+
# ],
|
11917
|
+
# string_condition: {
|
11918
|
+
# field_name: "String",
|
11919
|
+
# value: "String",
|
11920
|
+
# comparison_type: "STARTS_WITH", # accepts STARTS_WITH, CONTAINS, EXACT
|
11921
|
+
# },
|
11922
|
+
# },
|
11923
|
+
# })
|
11924
|
+
#
|
11925
|
+
# @example Response structure
|
11926
|
+
#
|
11927
|
+
# resp.contact_flow_modules #=> Array
|
11928
|
+
# resp.contact_flow_modules[0].arn #=> String
|
11929
|
+
# resp.contact_flow_modules[0].id #=> String
|
11930
|
+
# resp.contact_flow_modules[0].name #=> String
|
11931
|
+
# resp.contact_flow_modules[0].content #=> String
|
11932
|
+
# resp.contact_flow_modules[0].description #=> String
|
11933
|
+
# resp.contact_flow_modules[0].state #=> String, one of "ACTIVE", "ARCHIVED"
|
11934
|
+
# resp.contact_flow_modules[0].status #=> String, one of "PUBLISHED", "SAVED"
|
11935
|
+
# resp.contact_flow_modules[0].tags #=> Hash
|
11936
|
+
# resp.contact_flow_modules[0].tags["TagKey"] #=> String
|
11937
|
+
# resp.next_token #=> String
|
11938
|
+
# resp.approximate_total_count #=> Integer
|
11939
|
+
#
|
11940
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchContactFlowModules AWS API Documentation
|
11941
|
+
#
|
11942
|
+
# @overload search_contact_flow_modules(params = {})
|
11943
|
+
# @param [Hash] params ({})
|
11944
|
+
def search_contact_flow_modules(params = {}, options = {})
|
11945
|
+
req = build_request(:search_contact_flow_modules, params)
|
11946
|
+
req.send_request(options)
|
11947
|
+
end
|
11948
|
+
|
11949
|
+
# Searches the contact flows in an Amazon Connect instance, with
|
11950
|
+
# optional filtering.
|
11951
|
+
#
|
11952
|
+
# @option params [required, String] :instance_id
|
11953
|
+
# The identifier of the Amazon Connect instance. You can find the
|
11954
|
+
# instance ID in the Amazon Resource Name (ARN) of the instance.
|
11955
|
+
#
|
11956
|
+
# @option params [String] :next_token
|
11957
|
+
# The token for the next set of results. Use the value returned in the
|
11958
|
+
# previous response in the next request to retrieve the next set of
|
11959
|
+
# results.
|
11960
|
+
#
|
11961
|
+
# @option params [Integer] :max_results
|
11962
|
+
# The maximum number of results to return per page.
|
11963
|
+
#
|
11964
|
+
# @option params [Types::ContactFlowSearchFilter] :search_filter
|
11965
|
+
# Filters to be applied to search results.
|
11966
|
+
#
|
11967
|
+
# @option params [Types::ContactFlowSearchCriteria] :search_criteria
|
11968
|
+
# The search criteria to be used to return flows.
|
11969
|
+
#
|
11970
|
+
# <note markdown="1"> The `name` and `description` fields support "contains" queries with
|
11971
|
+
# a minimum of 2 characters and a maximum of 25 characters. Any queries
|
11972
|
+
# with character lengths outside of this range will result in invalid
|
11973
|
+
# results.
|
11974
|
+
#
|
11975
|
+
# </note>
|
11976
|
+
#
|
11977
|
+
# @return [Types::SearchContactFlowsResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
|
11978
|
+
#
|
11979
|
+
# * {Types::SearchContactFlowsResponse#contact_flows #contact_flows} => Array<Types::ContactFlow>
|
11980
|
+
# * {Types::SearchContactFlowsResponse#next_token #next_token} => String
|
11981
|
+
# * {Types::SearchContactFlowsResponse#approximate_total_count #approximate_total_count} => Integer
|
11982
|
+
#
|
11983
|
+
# The returned {Seahorse::Client::Response response} is a pageable response and is Enumerable. For details on usage see {Aws::PageableResponse PageableResponse}.
|
11984
|
+
#
|
11985
|
+
# @example Request syntax with placeholder values
|
11986
|
+
#
|
11987
|
+
# resp = client.search_contact_flows({
|
11988
|
+
# instance_id: "InstanceId", # required
|
11989
|
+
# next_token: "NextToken2500",
|
11990
|
+
# max_results: 1,
|
11991
|
+
# search_filter: {
|
11992
|
+
# tag_filter: {
|
11993
|
+
# or_conditions: [
|
11994
|
+
# [
|
11995
|
+
# {
|
11996
|
+
# tag_key: "String",
|
11997
|
+
# tag_value: "String",
|
11998
|
+
# },
|
11999
|
+
# ],
|
12000
|
+
# ],
|
12001
|
+
# and_conditions: [
|
12002
|
+
# {
|
12003
|
+
# tag_key: "String",
|
12004
|
+
# tag_value: "String",
|
12005
|
+
# },
|
12006
|
+
# ],
|
12007
|
+
# tag_condition: {
|
12008
|
+
# tag_key: "String",
|
12009
|
+
# tag_value: "String",
|
12010
|
+
# },
|
12011
|
+
# },
|
12012
|
+
# },
|
12013
|
+
# search_criteria: {
|
12014
|
+
# or_conditions: [
|
12015
|
+
# {
|
12016
|
+
# # recursive ContactFlowSearchCriteria
|
12017
|
+
# },
|
12018
|
+
# ],
|
12019
|
+
# and_conditions: [
|
12020
|
+
# {
|
12021
|
+
# # recursive ContactFlowSearchCriteria
|
12022
|
+
# },
|
12023
|
+
# ],
|
12024
|
+
# string_condition: {
|
12025
|
+
# field_name: "String",
|
12026
|
+
# value: "String",
|
12027
|
+
# comparison_type: "STARTS_WITH", # accepts STARTS_WITH, CONTAINS, EXACT
|
12028
|
+
# },
|
12029
|
+
# type_condition: "CONTACT_FLOW", # accepts CONTACT_FLOW, CUSTOMER_QUEUE, CUSTOMER_HOLD, CUSTOMER_WHISPER, AGENT_HOLD, AGENT_WHISPER, OUTBOUND_WHISPER, AGENT_TRANSFER, QUEUE_TRANSFER
|
12030
|
+
# state_condition: "ACTIVE", # accepts ACTIVE, ARCHIVED
|
12031
|
+
# status_condition: "PUBLISHED", # accepts PUBLISHED, SAVED
|
12032
|
+
# },
|
12033
|
+
# })
|
12034
|
+
#
|
12035
|
+
# @example Response structure
|
12036
|
+
#
|
12037
|
+
# resp.contact_flows #=> Array
|
12038
|
+
# resp.contact_flows[0].arn #=> String
|
12039
|
+
# resp.contact_flows[0].id #=> String
|
12040
|
+
# resp.contact_flows[0].name #=> String
|
12041
|
+
# resp.contact_flows[0].type #=> String, one of "CONTACT_FLOW", "CUSTOMER_QUEUE", "CUSTOMER_HOLD", "CUSTOMER_WHISPER", "AGENT_HOLD", "AGENT_WHISPER", "OUTBOUND_WHISPER", "AGENT_TRANSFER", "QUEUE_TRANSFER"
|
12042
|
+
# resp.contact_flows[0].state #=> String, one of "ACTIVE", "ARCHIVED"
|
12043
|
+
# resp.contact_flows[0].status #=> String, one of "PUBLISHED", "SAVED"
|
12044
|
+
# resp.contact_flows[0].description #=> String
|
12045
|
+
# resp.contact_flows[0].content #=> String
|
12046
|
+
# resp.contact_flows[0].tags #=> Hash
|
12047
|
+
# resp.contact_flows[0].tags["TagKey"] #=> String
|
12048
|
+
# resp.next_token #=> String
|
12049
|
+
# resp.approximate_total_count #=> Integer
|
12050
|
+
#
|
12051
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchContactFlows AWS API Documentation
|
12052
|
+
#
|
12053
|
+
# @overload search_contact_flows(params = {})
|
12054
|
+
# @param [Hash] params ({})
|
12055
|
+
def search_contact_flows(params = {}, options = {})
|
12056
|
+
req = build_request(:search_contact_flows, params)
|
12057
|
+
req.send_request(options)
|
12058
|
+
end
|
12059
|
+
|
11777
12060
|
# Searches contacts in an Amazon Connect instance.
|
11778
12061
|
#
|
11779
12062
|
# @option params [required, String] :instance_id
|
@@ -13045,6 +13328,7 @@ module Aws::Connect
|
|
13045
13328
|
#
|
13046
13329
|
# @option params [Integer] :url_expiry_in_seconds
|
13047
13330
|
# Optional override for the expiry of the pre-signed S3 URL in seconds.
|
13331
|
+
# The default value is 300.
|
13048
13332
|
#
|
13049
13333
|
# @option params [required, String] :file_use_case_type
|
13050
13334
|
# The use case for the file.
|
@@ -14747,6 +15031,11 @@ module Aws::Connect
|
|
14747
15031
|
# You can also create and update flows using the [Amazon Connect Flow
|
14748
15032
|
# language][1].
|
14749
15033
|
#
|
15034
|
+
# Use the `$SAVED` alias in the request to describe the `SAVED` content
|
15035
|
+
# of a Flow. For example, `arn:aws:.../contact-flow/\{id\}:$SAVED`. Once
|
15036
|
+
# a contact flow is published, `$SAVED` needs to be supplied to view
|
15037
|
+
# saved content that has not been published.
|
15038
|
+
#
|
14750
15039
|
#
|
14751
15040
|
#
|
14752
15041
|
# [1]: https://docs.aws.amazon.com/connect/latest/APIReference/flow-language.html
|
@@ -14832,6 +15121,11 @@ module Aws::Connect
|
|
14832
15121
|
# Updates specified flow module for the specified Amazon Connect
|
14833
15122
|
# instance.
|
14834
15123
|
#
|
15124
|
+
# Use the `$SAVED` alias in the request to describe the `SAVED` content
|
15125
|
+
# of a Flow. For example, `arn:aws:.../contact-flow/\{id\}:$SAVED`. Once
|
15126
|
+
# a contact flow is published, `$SAVED` needs to be supplied to view
|
15127
|
+
# saved content that has not been published.
|
15128
|
+
#
|
14835
15129
|
# @option params [required, String] :instance_id
|
14836
15130
|
# The identifier of the Amazon Connect instance. You can [find the
|
14837
15131
|
# instance ID][1] in the Amazon Resource Name (ARN) of the instance.
|
@@ -17050,7 +17344,7 @@ module Aws::Connect
|
|
17050
17344
|
params: params,
|
17051
17345
|
config: config)
|
17052
17346
|
context[:gem_name] = 'aws-sdk-connect'
|
17053
|
-
context[:gem_version] = '1.
|
17347
|
+
context[:gem_version] = '1.158.0'
|
17054
17348
|
Seahorse::Client::Request.new(handlers, context)
|
17055
17349
|
end
|
17056
17350
|
|