aws-sdk-connect 1.146.0 → 1.148.0

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data/CHANGELOG.md CHANGED
@@ -1,6 +1,16 @@
1
1
  Unreleased Changes
2
2
  ------------------
3
3
 
4
+ 1.148.0 (2024-01-12)
5
+ ------------------
6
+
7
+ * Feature - Supervisor Barge for Chat is now supported through the MonitorContact API.
8
+
9
+ 1.147.0 (2024-01-05)
10
+ ------------------
11
+
12
+ * Feature - Minor trait updates for User APIs
13
+
4
14
  1.146.0 (2024-01-03)
5
15
  ------------------
6
16
 
data/VERSION CHANGED
@@ -1 +1 @@
1
- 1.146.0
1
+ 1.148.0
@@ -2025,7 +2025,7 @@ module Aws::Connect
2025
2025
  # contact_id: "ContactId", # required
2026
2026
  # client_token: "ClientToken",
2027
2027
  # participant_details: { # required
2028
- # participant_role: "AGENT", # accepts AGENT, CUSTOMER, SYSTEM, CUSTOM_BOT
2028
+ # participant_role: "AGENT", # accepts AGENT, CUSTOMER, SYSTEM, CUSTOM_BOT, SUPERVISOR
2029
2029
  # display_name: "DisplayName",
2030
2030
  # },
2031
2031
  # })
@@ -4742,12 +4742,12 @@ module Aws::Connect
4742
4742
  #
4743
4743
  # resp = client.describe_instance_attribute({
4744
4744
  # instance_id: "InstanceId", # required
4745
- # attribute_type: "INBOUND_CALLS", # required, accepts INBOUND_CALLS, OUTBOUND_CALLS, CONTACTFLOW_LOGS, CONTACT_LENS, AUTO_RESOLVE_BEST_VOICES, USE_CUSTOM_TTS_VOICES, EARLY_MEDIA, MULTI_PARTY_CONFERENCE, HIGH_VOLUME_OUTBOUND, ENHANCED_CONTACT_MONITORING
4745
+ # attribute_type: "INBOUND_CALLS", # required, accepts INBOUND_CALLS, OUTBOUND_CALLS, CONTACTFLOW_LOGS, CONTACT_LENS, AUTO_RESOLVE_BEST_VOICES, USE_CUSTOM_TTS_VOICES, EARLY_MEDIA, MULTI_PARTY_CONFERENCE, HIGH_VOLUME_OUTBOUND, ENHANCED_CONTACT_MONITORING, ENHANCED_CHAT_MONITORING
4746
4746
  # })
4747
4747
  #
4748
4748
  # @example Response structure
4749
4749
  #
4750
- # resp.attribute.attribute_type #=> String, one of "INBOUND_CALLS", "OUTBOUND_CALLS", "CONTACTFLOW_LOGS", "CONTACT_LENS", "AUTO_RESOLVE_BEST_VOICES", "USE_CUSTOM_TTS_VOICES", "EARLY_MEDIA", "MULTI_PARTY_CONFERENCE", "HIGH_VOLUME_OUTBOUND", "ENHANCED_CONTACT_MONITORING"
4750
+ # resp.attribute.attribute_type #=> String, one of "INBOUND_CALLS", "OUTBOUND_CALLS", "CONTACTFLOW_LOGS", "CONTACT_LENS", "AUTO_RESOLVE_BEST_VOICES", "USE_CUSTOM_TTS_VOICES", "EARLY_MEDIA", "MULTI_PARTY_CONFERENCE", "HIGH_VOLUME_OUTBOUND", "ENHANCED_CONTACT_MONITORING", "ENHANCED_CHAT_MONITORING"
4751
4751
  # resp.attribute.value #=> String
4752
4752
  #
4753
4753
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeInstanceAttribute AWS API Documentation
@@ -6170,11 +6170,16 @@ module Aws::Connect
6170
6170
  #
6171
6171
  # * Channels: 3 (VOICE, CHAT, and TASK channels are supported.)
6172
6172
  #
6173
+ # * RoutingStepExpressions: 50
6174
+ #
6173
6175
  # Metric data is retrieved only for the resources associated with the
6174
6176
  # queues or routing profiles, and by any channels included in the
6175
6177
  # filter. (You cannot filter by both queue AND routing profile.) You can
6176
6178
  # include both resource IDs and resource ARNs in the same request.
6177
6179
  #
6180
+ # When using `RoutingStepExpression`, you need to pass exactly one
6181
+ # `QueueId`.
6182
+ #
6178
6183
  # Currently tagging is only supported on the resources that are passed
6179
6184
  # in the filter.
6180
6185
  #
@@ -6194,6 +6199,9 @@ module Aws::Connect
6194
6199
  # * If no `Grouping` is included in the request, a summary of metrics is
6195
6200
  # returned.
6196
6201
  #
6202
+ # * When using the `RoutingStepExpression` filter, group by
6203
+ # `ROUTING_STEP_EXPRESSION` is required.
6204
+ #
6197
6205
  # @option params [required, Array<Types::CurrentMetric>] :current_metrics
6198
6206
  # The metrics to retrieve. Specify the name and unit for each metric.
6199
6207
  # The following metrics are available. For a description of all the
@@ -6276,6 +6284,12 @@ module Aws::Connect
6276
6284
  #
6277
6285
  # The actual OLDEST\_CONTACT\_AGE is 24 seconds.
6278
6286
  #
6287
+ # When the filter `RoutingStepExpression` is used, this metric is
6288
+ # still calculated from enqueue time. For example, if a contact that
6289
+ # has been queued under `<Expression 1>` for 10 seconds has expired
6290
+ # and `<Expression 2>` becomes active, then `OLDEST_CONTACT_AGE` for
6291
+ # this queue will be counted starting from 10, not 0.
6292
+ #
6279
6293
  # Name in real-time metrics report: [Oldest][11]
6280
6294
  #
6281
6295
  # SLOTS\_ACTIVE
@@ -6666,6 +6680,9 @@ module Aws::Connect
6666
6680
  # both queue IDs and queue ARNs in the same request. VOICE, CHAT, and
6667
6681
  # TASK channels are supported.
6668
6682
  #
6683
+ # RoutingStepExpression is not a valid filter for GetMetricData and we
6684
+ # recommend switching to GetMetricDataV2 for more up-to-date features.
6685
+ #
6669
6686
  # <note markdown="1"> To filter by `Queues`, enter the queue ID/ARN, not the name of the
6670
6687
  # queue.
6671
6688
  #
@@ -6680,6 +6697,9 @@ module Aws::Connect
6680
6697
  # If no grouping is specified, a summary of metrics for all queues is
6681
6698
  # returned.
6682
6699
  #
6700
+ # RoutingStepExpression is not a valid filter for GetMetricData and we
6701
+ # recommend switching to GetMetricDataV2 for more up-to-date features.
6702
+ #
6683
6703
  # @option params [required, Array<Types::HistoricalMetric>] :historical_metrics
6684
6704
  # The metrics to retrieve. Specify the name, unit, and statistic for
6685
6705
  # each metric. The following historical metrics are available. For a
@@ -7009,6 +7029,8 @@ module Aws::Connect
7009
7029
  #
7010
7030
  # * Feature
7011
7031
  #
7032
+ # * Routing step expression
7033
+ #
7012
7034
  # At least one filter must be passed from queues, routing profiles,
7013
7035
  # agents, or user hierarchy groups.
7014
7036
  #
@@ -7022,7 +7044,8 @@ module Aws::Connect
7022
7044
  # `AGENT` \| `CHANNEL` \| `AGENT_HIERARCHY_LEVEL_ONE` \|
7023
7045
  # `AGENT_HIERARCHY_LEVEL_TWO` \| `AGENT_HIERARCHY_LEVEL_THREE` \|
7024
7046
  # `AGENT_HIERARCHY_LEVEL_FOUR` \| `AGENT_HIERARCHY_LEVEL_FIVE` \|
7025
- # `FEATURE` \| `contact/segmentAttributes/connect:Subtype`
7047
+ # `FEATURE` \| `contact/segmentAttributes/connect:Subtype` \|
7048
+ # `ROUTING_STEP_EXPRESSION`
7026
7049
  #
7027
7050
  # * **Filter values**: A maximum of 100 filter values are supported in a
7028
7051
  # single request. VOICE, CHAT, and TASK are valid `filterValue` for
@@ -7039,6 +7062,9 @@ module Aws::Connect
7039
7062
  # `connect:WebRTC` are valid `filterValue` examples (not exhaustive)
7040
7063
  # for the `contact/segmentAttributes/connect:Subtype filter` key.
7041
7064
  #
7065
+ # ROUTING\_STEP\_EXPRESSION is a valid filter key with a filter value
7066
+ # up to 3000 length.
7067
+ #
7042
7068
  #
7043
7069
  #
7044
7070
  # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/create-historical-metrics-report.html
@@ -7055,7 +7081,8 @@ module Aws::Connect
7055
7081
  # `CHANNEL` \| `AGENT_HIERARCHY_LEVEL_ONE` \|
7056
7082
  # `AGENT_HIERARCHY_LEVEL_TWO` \| `AGENT_HIERARCHY_LEVEL_THREE` \|
7057
7083
  # `AGENT_HIERARCHY_LEVEL_FOUR` \| `AGENT_HIERARCHY_LEVEL_FIVE`,
7058
- # `contact/segmentAttributes/connect:Subtype`
7084
+ # `contact/segmentAttributes/connect:Subtype` \|
7085
+ # `ROUTING_STEP_EXPRESSION`
7059
7086
  #
7060
7087
  # @option params [required, Array<Types::MetricV2>] :metrics
7061
7088
  # The metrics to retrieve. Specify the name, groupings, and filters for
@@ -7220,7 +7247,8 @@ module Aws::Connect
7220
7247
  # : Unit: Seconds
7221
7248
  #
7222
7249
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
7223
- # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
7250
+ # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
7251
+ # RoutingStepExpression
7224
7252
  #
7225
7253
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
7226
7254
  #
@@ -7358,7 +7386,8 @@ module Aws::Connect
7358
7386
  # : Unit: Count
7359
7387
  #
7360
7388
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
7361
- # Agent Hierarchy, contact/segmentAttributes/connect:Subtype
7389
+ # Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
7390
+ # RoutingStepExpression
7362
7391
  #
7363
7392
  # CONTACTS\_CREATED
7364
7393
  #
@@ -7380,7 +7409,8 @@ module Aws::Connect
7380
7409
  # Valid metric filter key: `INITIATION_METHOD`, `DISCONNECT_REASON`
7381
7410
  #
7382
7411
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
7383
- # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
7412
+ # Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype,
7413
+ # RoutingStepExpression
7384
7414
  #
7385
7415
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
7386
7416
  #
@@ -7478,6 +7508,18 @@ module Aws::Connect
7478
7508
  # Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
7479
7509
  # Agent Hierarchy, contact/segmentAttributes/connect:Subtype
7480
7510
  #
7511
+ # PERCENT\_CONTACTS\_STEP\_EXPIRED
7512
+ #
7513
+ # : Unit: Percent
7514
+ #
7515
+ # Valid groupings and filters: Queue, RoutingStepExpression
7516
+ #
7517
+ # PERCENT\_CONTACTS\_STEP\_JOINED
7518
+ #
7519
+ # : Unit: Percent
7520
+ #
7521
+ # Valid groupings and filters: Queue, RoutingStepExpression
7522
+ #
7481
7523
  # PERCENT\_NON\_TALK\_TIME
7482
7524
  #
7483
7525
  # : This metric is available only for contacts analyzed by Contact Lens
@@ -7530,6 +7572,12 @@ module Aws::Connect
7530
7572
  # 604800 (inclusive), in seconds. For `Comparison`, you must enter
7531
7573
  # `LT` (for "Less than").
7532
7574
  #
7575
+ # STEP\_CONTACTS\_QUEUED
7576
+ #
7577
+ # : Unit: Count
7578
+ #
7579
+ # Valid groupings and filters: Queue, RoutingStepExpression
7580
+ #
7533
7581
  # SUM\_AFTER\_CONTACT\_WORK\_TIME
7534
7582
  #
7535
7583
  # : Unit: Seconds
@@ -8802,7 +8850,7 @@ module Aws::Connect
8802
8850
  # @example Response structure
8803
8851
  #
8804
8852
  # resp.attributes #=> Array
8805
- # resp.attributes[0].attribute_type #=> String, one of "INBOUND_CALLS", "OUTBOUND_CALLS", "CONTACTFLOW_LOGS", "CONTACT_LENS", "AUTO_RESOLVE_BEST_VOICES", "USE_CUSTOM_TTS_VOICES", "EARLY_MEDIA", "MULTI_PARTY_CONFERENCE", "HIGH_VOLUME_OUTBOUND", "ENHANCED_CONTACT_MONITORING"
8853
+ # resp.attributes[0].attribute_type #=> String, one of "INBOUND_CALLS", "OUTBOUND_CALLS", "CONTACTFLOW_LOGS", "CONTACT_LENS", "AUTO_RESOLVE_BEST_VOICES", "USE_CUSTOM_TTS_VOICES", "EARLY_MEDIA", "MULTI_PARTY_CONFERENCE", "HIGH_VOLUME_OUTBOUND", "ENHANCED_CONTACT_MONITORING", "ENHANCED_CHAT_MONITORING"
8806
8854
  # resp.attributes[0].value #=> String
8807
8855
  # resp.next_token #=> String
8808
8856
  #
@@ -9658,7 +9706,7 @@ module Aws::Connect
9658
9706
  # resp.segments #=> Array
9659
9707
  # resp.segments[0].transcript.id #=> String
9660
9708
  # resp.segments[0].transcript.participant_id #=> String
9661
- # resp.segments[0].transcript.participant_role #=> String, one of "AGENT", "CUSTOMER", "SYSTEM", "CUSTOM_BOT"
9709
+ # resp.segments[0].transcript.participant_role #=> String, one of "AGENT", "CUSTOMER", "SYSTEM", "CUSTOM_BOT", "SUPERVISOR"
9662
9710
  # resp.segments[0].transcript.display_name #=> String
9663
9711
  # resp.segments[0].transcript.content #=> String
9664
9712
  # resp.segments[0].transcript.content_type #=> String
@@ -9681,13 +9729,13 @@ module Aws::Connect
9681
9729
  # resp.segments[0].issues.issues_detected[0].transcript_items[0].character_offsets.end_offset_char #=> Integer
9682
9730
  # resp.segments[0].event.id #=> String
9683
9731
  # resp.segments[0].event.participant_id #=> String
9684
- # resp.segments[0].event.participant_role #=> String, one of "AGENT", "CUSTOMER", "SYSTEM", "CUSTOM_BOT"
9732
+ # resp.segments[0].event.participant_role #=> String, one of "AGENT", "CUSTOMER", "SYSTEM", "CUSTOM_BOT", "SUPERVISOR"
9685
9733
  # resp.segments[0].event.display_name #=> String
9686
9734
  # resp.segments[0].event.event_type #=> String
9687
9735
  # resp.segments[0].event.time.absolute_time #=> Time
9688
9736
  # resp.segments[0].attachments.id #=> String
9689
9737
  # resp.segments[0].attachments.participant_id #=> String
9690
- # resp.segments[0].attachments.participant_role #=> String, one of "AGENT", "CUSTOMER", "SYSTEM", "CUSTOM_BOT"
9738
+ # resp.segments[0].attachments.participant_role #=> String, one of "AGENT", "CUSTOMER", "SYSTEM", "CUSTOM_BOT", "SUPERVISOR"
9691
9739
  # resp.segments[0].attachments.display_name #=> String
9692
9740
  # resp.segments[0].attachments.attachments #=> Array
9693
9741
  # resp.segments[0].attachments.attachments[0].attachment_name #=> String
@@ -10691,7 +10739,8 @@ module Aws::Connect
10691
10739
  # @option params [Array<String>] :allowed_monitor_capabilities
10692
10740
  # Specify which monitoring actions the user is allowed to take. For
10693
10741
  # example, whether the user is allowed to escalate from silent
10694
- # monitoring to barge.
10742
+ # monitoring to barge. AllowedMonitorCapabilities is required if barge
10743
+ # is enabled.
10695
10744
  #
10696
10745
  # @option params [String] :client_token
10697
10746
  # A unique, case-sensitive identifier that you provide to ensure the
@@ -11147,7 +11196,7 @@ module Aws::Connect
11147
11196
  # transcript: {
11148
11197
  # criteria: [ # required
11149
11198
  # {
11150
- # participant_role: "AGENT", # required, accepts AGENT, CUSTOMER, SYSTEM, CUSTOM_BOT
11199
+ # participant_role: "AGENT", # required, accepts AGENT, CUSTOMER, SYSTEM, CUSTOM_BOT, SUPERVISOR
11151
11200
  # search_text: ["SearchText"], # required
11152
11201
  # match_type: "MATCH_ALL", # required, accepts MATCH_ALL, MATCH_ANY
11153
11202
  # },
@@ -14454,7 +14503,7 @@ module Aws::Connect
14454
14503
  #
14455
14504
  # resp = client.update_instance_attribute({
14456
14505
  # instance_id: "InstanceId", # required
14457
- # attribute_type: "INBOUND_CALLS", # required, accepts INBOUND_CALLS, OUTBOUND_CALLS, CONTACTFLOW_LOGS, CONTACT_LENS, AUTO_RESOLVE_BEST_VOICES, USE_CUSTOM_TTS_VOICES, EARLY_MEDIA, MULTI_PARTY_CONFERENCE, HIGH_VOLUME_OUTBOUND, ENHANCED_CONTACT_MONITORING
14506
+ # attribute_type: "INBOUND_CALLS", # required, accepts INBOUND_CALLS, OUTBOUND_CALLS, CONTACTFLOW_LOGS, CONTACT_LENS, AUTO_RESOLVE_BEST_VOICES, USE_CUSTOM_TTS_VOICES, EARLY_MEDIA, MULTI_PARTY_CONFERENCE, HIGH_VOLUME_OUTBOUND, ENHANCED_CONTACT_MONITORING, ENHANCED_CHAT_MONITORING
14458
14507
  # value: "InstanceAttributeValue", # required
14459
14508
  # })
14460
14509
  #
@@ -16195,7 +16244,7 @@ module Aws::Connect
16195
16244
  params: params,
16196
16245
  config: config)
16197
16246
  context[:gem_name] = 'aws-sdk-connect'
16198
- context[:gem_version] = '1.146.0'
16247
+ context[:gem_version] = '1.148.0'
16199
16248
  Seahorse::Client::Request.new(handlers, context)
16200
16249
  end
16201
16250
 
@@ -1693,7 +1693,7 @@ module Aws::Connect
1693
1693
  :queue_time_adjustment_seconds,
1694
1694
  :queue_priority,
1695
1695
  :tags)
1696
- SENSITIVE = []
1696
+ SENSITIVE = [:name, :description]
1697
1697
  include Aws::Structure
1698
1698
  end
1699
1699
 
@@ -3619,7 +3619,7 @@ module Aws::Connect
3619
3619
  :hierarchy_group_id,
3620
3620
  :instance_id,
3621
3621
  :tags)
3622
- SENSITIVE = []
3622
+ SENSITIVE = [:password]
3623
3623
  include Aws::Structure
3624
3624
  end
3625
3625
 
@@ -6743,6 +6743,14 @@ module Aws::Connect
6743
6743
  #
6744
6744
  # @!attribute [rw] value
6745
6745
  # The note for an item (section or question) in a contact evaluation.
6746
+ #
6747
+ # <note markdown="1"> Even though a note in an evaluation can have up to 3072 chars, there
6748
+ # is also a limit on the total number of chars for all the notes in
6749
+ # the evaluation combined. Assuming there are N questions in the
6750
+ # evaluation being submitted, then the max char limit for all notes
6751
+ # combined is N x 1024.
6752
+ #
6753
+ # </note>
6746
6754
  # @return [String]
6747
6755
  #
6748
6756
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EvaluationNote AWS API Documentation
@@ -7056,11 +7064,16 @@ module Aws::Connect
7056
7064
  #
7057
7065
  # * Channels: 3 (VOICE, CHAT, and TASK channels are supported.)
7058
7066
  #
7067
+ # * RoutingStepExpressions: 50
7068
+ #
7059
7069
  # Metric data is retrieved only for the resources associated with the
7060
7070
  # queues or routing profiles, and by any channels included in the
7061
7071
  # filter. (You cannot filter by both queue AND routing profile.) You
7062
7072
  # can include both resource IDs and resource ARNs in the same request.
7063
7073
  #
7074
+ # When using `RoutingStepExpression`, you need to pass exactly one
7075
+ # `QueueId`.
7076
+ #
7064
7077
  # Currently tagging is only supported on the resources that are passed
7065
7078
  # in the filter.
7066
7079
  # @return [Types::Filters]
@@ -7080,6 +7093,9 @@ module Aws::Connect
7080
7093
  #
7081
7094
  # * If no `Grouping` is included in the request, a summary of metrics
7082
7095
  # is returned.
7096
+ #
7097
+ # * When using the `RoutingStepExpression` filter, group by
7098
+ # `ROUTING_STEP_EXPRESSION` is required.
7083
7099
  # @return [Array<String>]
7084
7100
  #
7085
7101
  # @!attribute [rw] current_metrics
@@ -7164,6 +7180,12 @@ module Aws::Connect
7164
7180
  #
7165
7181
  # The actual OLDEST\_CONTACT\_AGE is 24 seconds.
7166
7182
  #
7183
+ # When the filter `RoutingStepExpression` is used, this metric is
7184
+ # still calculated from enqueue time. For example, if a contact that
7185
+ # has been queued under `<Expression 1>` for 10 seconds has expired
7186
+ # and `<Expression 2>` becomes active, then `OLDEST_CONTACT_AGE` for
7187
+ # this queue will be counted starting from 10, not 0.
7188
+ #
7167
7189
  # Name in real-time metrics report: [Oldest][11]
7168
7190
  #
7169
7191
  # SLOTS\_ACTIVE
@@ -7385,7 +7407,7 @@ module Aws::Connect
7385
7407
  :sign_in_url,
7386
7408
  :user_arn,
7387
7409
  :user_id)
7388
- SENSITIVE = []
7410
+ SENSITIVE = [:credentials]
7389
7411
  include Aws::Structure
7390
7412
  end
7391
7413
 
@@ -7475,6 +7497,9 @@ module Aws::Connect
7475
7497
  # both queue IDs and queue ARNs in the same request. VOICE, CHAT, and
7476
7498
  # TASK channels are supported.
7477
7499
  #
7500
+ # RoutingStepExpression is not a valid filter for GetMetricData and we
7501
+ # recommend switching to GetMetricDataV2 for more up-to-date features.
7502
+ #
7478
7503
  # <note markdown="1"> To filter by `Queues`, enter the queue ID/ARN, not the name of the
7479
7504
  # queue.
7480
7505
  #
@@ -7489,6 +7514,9 @@ module Aws::Connect
7489
7514
  #
7490
7515
  # If no grouping is specified, a summary of metrics for all queues is
7491
7516
  # returned.
7517
+ #
7518
+ # RoutingStepExpression is not a valid filter for GetMetricData and we
7519
+ # recommend switching to GetMetricDataV2 for more up-to-date features.
7492
7520
  # @return [Array<String>]
7493
7521
  #
7494
7522
  # @!attribute [rw] historical_metrics
@@ -7786,6 +7814,8 @@ module Aws::Connect
7786
7814
  #
7787
7815
  # * Feature
7788
7816
  #
7817
+ # * Routing step expression
7818
+ #
7789
7819
  # At least one filter must be passed from queues, routing profiles,
7790
7820
  # agents, or user hierarchy groups.
7791
7821
  #
@@ -7799,7 +7829,8 @@ module Aws::Connect
7799
7829
  # `AGENT` \| `CHANNEL` \| `AGENT_HIERARCHY_LEVEL_ONE` \|
7800
7830
  # `AGENT_HIERARCHY_LEVEL_TWO` \| `AGENT_HIERARCHY_LEVEL_THREE` \|
7801
7831
  # `AGENT_HIERARCHY_LEVEL_FOUR` \| `AGENT_HIERARCHY_LEVEL_FIVE` \|
7802
- # `FEATURE` \| `contact/segmentAttributes/connect:Subtype`
7832
+ # `FEATURE` \| `contact/segmentAttributes/connect:Subtype` \|
7833
+ # `ROUTING_STEP_EXPRESSION`
7803
7834
  #
7804
7835
  # * **Filter values**: A maximum of 100 filter values are supported in
7805
7836
  # a single request. VOICE, CHAT, and TASK are valid `filterValue`
@@ -7816,6 +7847,9 @@ module Aws::Connect
7816
7847
  # `connect:WebRTC` are valid `filterValue` examples (not exhaustive)
7817
7848
  # for the `contact/segmentAttributes/connect:Subtype filter` key.
7818
7849
  #
7850
+ # ROUTING\_STEP\_EXPRESSION is a valid filter key with a filter
7851
+ # value up to 3000 length.
7852
+ #
7819
7853
  #
7820
7854
  #
7821
7855
  # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/create-historical-metrics-report.html
@@ -7833,7 +7867,8 @@ module Aws::Connect
7833
7867
  # `CHANNEL` \| `AGENT_HIERARCHY_LEVEL_ONE` \|
7834
7868
  # `AGENT_HIERARCHY_LEVEL_TWO` \| `AGENT_HIERARCHY_LEVEL_THREE` \|
7835
7869
  # `AGENT_HIERARCHY_LEVEL_FOUR` \| `AGENT_HIERARCHY_LEVEL_FIVE`,
7836
- # `contact/segmentAttributes/connect:Subtype`
7870
+ # `contact/segmentAttributes/connect:Subtype` \|
7871
+ # `ROUTING_STEP_EXPRESSION`
7837
7872
  # @return [Array<String>]
7838
7873
  #
7839
7874
  # @!attribute [rw] metrics
@@ -8006,7 +8041,7 @@ module Aws::Connect
8006
8041
  #
8007
8042
  # Valid groupings and filters: Queue, Channel, Routing Profile,
8008
8043
  # Agent, Agent Hierarchy, Feature,
8009
- # contact/segmentAttributes/connect:Subtype
8044
+ # contact/segmentAttributes/connect:Subtype, RoutingStepExpression
8010
8045
  #
8011
8046
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
8012
8047
  #
@@ -8146,7 +8181,8 @@ module Aws::Connect
8146
8181
  # : Unit: Count
8147
8182
  #
8148
8183
  # Valid groupings and filters: Queue, Channel, Routing Profile,
8149
- # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
8184
+ # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
8185
+ # RoutingStepExpression
8150
8186
  #
8151
8187
  # CONTACTS\_CREATED
8152
8188
  #
@@ -8169,7 +8205,7 @@ module Aws::Connect
8169
8205
  #
8170
8206
  # Valid groupings and filters: Queue, Channel, Routing Profile,
8171
8207
  # Agent, Agent Hierarchy, Feature,
8172
- # contact/segmentAttributes/connect:Subtype
8208
+ # contact/segmentAttributes/connect:Subtype, RoutingStepExpression
8173
8209
  #
8174
8210
  # <note markdown="1"> Feature is a valid filter but not a valid grouping.
8175
8211
  #
@@ -8268,6 +8304,18 @@ module Aws::Connect
8268
8304
  # Valid groupings and filters: Queue, Channel, Routing Profile,
8269
8305
  # Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
8270
8306
  #
8307
+ # PERCENT\_CONTACTS\_STEP\_EXPIRED
8308
+ #
8309
+ # : Unit: Percent
8310
+ #
8311
+ # Valid groupings and filters: Queue, RoutingStepExpression
8312
+ #
8313
+ # PERCENT\_CONTACTS\_STEP\_JOINED
8314
+ #
8315
+ # : Unit: Percent
8316
+ #
8317
+ # Valid groupings and filters: Queue, RoutingStepExpression
8318
+ #
8271
8319
  # PERCENT\_NON\_TALK\_TIME
8272
8320
  #
8273
8321
  # : This metric is available only for contacts analyzed by Contact
@@ -8320,6 +8368,12 @@ module Aws::Connect
8320
8368
  # 604800 (inclusive), in seconds. For `Comparison`, you must enter
8321
8369
  # `LT` (for "Less than").
8322
8370
  #
8371
+ # STEP\_CONTACTS\_QUEUED
8372
+ #
8373
+ # : Unit: Count
8374
+ #
8375
+ # Valid groupings and filters: Queue, RoutingStepExpression
8376
+ #
8323
8377
  # SUM\_AFTER\_CONTACT\_WORK\_TIME
8324
8378
  #
8325
8379
  # : Unit: Seconds
@@ -12573,7 +12627,8 @@ module Aws::Connect
12573
12627
  # @!attribute [rw] allowed_monitor_capabilities
12574
12628
  # Specify which monitoring actions the user is allowed to take. For
12575
12629
  # example, whether the user is allowed to escalate from silent
12576
- # monitoring to barge.
12630
+ # monitoring to barge. AllowedMonitorCapabilities is required if barge
12631
+ # is enabled.
12577
12632
  # @return [Array<String>]
12578
12633
  #
12579
12634
  # @!attribute [rw] client_token
@@ -16957,7 +17012,7 @@ module Aws::Connect
16957
17012
  :answer_machine_detection_config,
16958
17013
  :campaign_id,
16959
17014
  :traffic_type)
16960
- SENSITIVE = []
17015
+ SENSITIVE = [:name, :description]
16961
17016
  include Aws::Structure
16962
17017
  end
16963
17018
 
@@ -17098,7 +17153,7 @@ module Aws::Connect
17098
17153
  :task_template_id,
17099
17154
  :quick_connect_id,
17100
17155
  :related_contact_id)
17101
- SENSITIVE = []
17156
+ SENSITIVE = [:name, :description]
17102
17157
  include Aws::Structure
17103
17158
  end
17104
17159
 
@@ -17200,7 +17255,7 @@ module Aws::Connect
17200
17255
  :related_contact_id,
17201
17256
  :references,
17202
17257
  :description)
17203
- SENSITIVE = []
17258
+ SENSITIVE = [:description]
17204
17259
  include Aws::Structure
17205
17260
  end
17206
17261
 
@@ -18599,7 +18654,7 @@ module Aws::Connect
18599
18654
  :name,
18600
18655
  :description,
18601
18656
  :references)
18602
- SENSITIVE = []
18657
+ SENSITIVE = [:name, :description]
18603
18658
  include Aws::Structure
18604
18659
  end
18605
18660
 
@@ -20281,7 +20336,7 @@ module Aws::Connect
20281
20336
  :email,
20282
20337
  :secondary_email,
20283
20338
  :mobile)
20284
- SENSITIVE = []
20339
+ SENSITIVE = [:first_name, :last_name, :email, :secondary_email]
20285
20340
  include Aws::Structure
20286
20341
  end
20287
20342
 
@@ -20300,7 +20355,7 @@ module Aws::Connect
20300
20355
  class UserIdentityInfoLite < Struct.new(
20301
20356
  :first_name,
20302
20357
  :last_name)
20303
- SENSITIVE = []
20358
+ SENSITIVE = [:first_name, :last_name]
20304
20359
  include Aws::Structure
20305
20360
  end
20306
20361
 
@@ -52,6 +52,6 @@ require_relative 'aws-sdk-connect/customizations'
52
52
  # @!group service
53
53
  module Aws::Connect
54
54
 
55
- GEM_VERSION = '1.146.0'
55
+ GEM_VERSION = '1.148.0'
56
56
 
57
57
  end
metadata CHANGED
@@ -1,14 +1,14 @@
1
1
  --- !ruby/object:Gem::Specification
2
2
  name: aws-sdk-connect
3
3
  version: !ruby/object:Gem::Version
4
- version: 1.146.0
4
+ version: 1.148.0
5
5
  platform: ruby
6
6
  authors:
7
7
  - Amazon Web Services
8
- autorequire:
8
+ autorequire:
9
9
  bindir: bin
10
10
  cert_chain: []
11
- date: 2024-01-03 00:00:00.000000000 Z
11
+ date: 2024-01-12 00:00:00.000000000 Z
12
12
  dependencies:
13
13
  - !ruby/object:Gem::Dependency
14
14
  name: aws-sdk-core
@@ -72,7 +72,7 @@ licenses:
72
72
  metadata:
73
73
  source_code_uri: https://github.com/aws/aws-sdk-ruby/tree/version-3/gems/aws-sdk-connect
74
74
  changelog_uri: https://github.com/aws/aws-sdk-ruby/tree/version-3/gems/aws-sdk-connect/CHANGELOG.md
75
- post_install_message:
75
+ post_install_message:
76
76
  rdoc_options: []
77
77
  require_paths:
78
78
  - lib
@@ -87,8 +87,8 @@ required_rubygems_version: !ruby/object:Gem::Requirement
87
87
  - !ruby/object:Gem::Version
88
88
  version: '0'
89
89
  requirements: []
90
- rubygems_version: 3.1.6
91
- signing_key:
90
+ rubygems_version: 3.4.10
91
+ signing_key:
92
92
  specification_version: 4
93
93
  summary: AWS SDK for Ruby - Amazon Connect
94
94
  test_files: []