aws-sdk-connect 1.143.0 → 1.145.0

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
@@ -155,6 +155,43 @@ module Aws::Connect
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  include Aws::Structure
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  end
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+ # A structure that defines agent hierarchy group levels which can be
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+ # used to filter search results. Important: Agent hierarchy group level
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+ # information in search result is a snapshot, it does not represent
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+ # current agent hierarchy who handled the contact.
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+ #
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+ # @!attribute [rw] l1_ids
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+ # The identifiers for level 1 hierarchy groups.
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+ # @return [Array<String>]
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+ #
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+ # @!attribute [rw] l2_ids
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+ # The identifiers for level 2 hierarchy groups.
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+ # @return [Array<String>]
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+ #
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+ # @!attribute [rw] l3_ids
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+ # The identifiers for level 3 hierarchy groups.
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+ # @return [Array<String>]
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+ #
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+ # @!attribute [rw] l4_ids
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+ # The identifiers for level 4 hierarchy groups.
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+ # @return [Array<String>]
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+ #
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+ # @!attribute [rw] l5_ids
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+ # The identifiers for level 5 hierarchy groups.
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+ # @return [Array<String>]
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+ #
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+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AgentHierarchyGroups AWS API Documentation
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+ #
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+ class AgentHierarchyGroups < Struct.new(
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+ :l1_ids,
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+ :l2_ids,
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+ :l3_ids,
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+ :l4_ids,
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+ :l5_ids)
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+ SENSITIVE = []
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+ include Aws::Structure
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+ end
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+
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  # Information about the agent who accepted the contact.
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  #
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  # @!attribute [rw] id
@@ -165,11 +202,16 @@ module Aws::Connect
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  # The timestamp when the contact was connected to the agent.
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  # @return [Time]
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  #
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+ # @!attribute [rw] agent_pause_duration_in_seconds
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+ # Agent pause duration for a contact in seconds.
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+ # @return [Integer]
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+ #
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  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AgentInfo AWS API Documentation
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  #
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  class AgentInfo < Struct.new(
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  :id,
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- :connected_to_agent_timestamp)
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+ :connected_to_agent_timestamp,
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+ :agent_pause_duration_in_seconds)
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  SENSITIVE = []
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  include Aws::Structure
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  end
@@ -827,6 +869,29 @@ module Aws::Connect
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  #
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  class AssociateTrafficDistributionGroupUserResponse < Aws::EmptyStructure; end
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+ # @!attribute [rw] instance_id
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+ # The identifier of the Amazon Connect instance. You can find the
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+ # instance ID in the Amazon Resource Name (ARN of the instance).
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+ # @return [String]
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+ #
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+ # @!attribute [rw] user_id
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+ # The identifier of the user account.
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+ # @return [String]
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+ #
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+ # @!attribute [rw] user_proficiencies
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+ # The proficiencies to associate with the user.
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+ # @return [Array<Types::UserProficiency>]
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+ #
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+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AssociateUserProficienciesRequest AWS API Documentation
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+ #
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+ class AssociateUserProficienciesRequest < Struct.new(
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+ :instance_id,
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+ :user_id,
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+ :user_proficiencies)
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+ SENSITIVE = []
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+ include Aws::Structure
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+ end
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+
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  # Information about a reference when the `referenceType` is
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  # `ATTACHMENT`. Otherwise, null.
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  #
@@ -1447,6 +1512,20 @@ module Aws::Connect
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  include Aws::Structure
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  end
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+ # Operation cannot be performed at this time as there is a conflict with
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+ # another operation or contact state.
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+ #
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+ # @!attribute [rw] message
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+ # @return [String]
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+ #
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+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ConflictException AWS API Documentation
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+ #
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+ class ConflictException < Struct.new(
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+ :message)
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+ SENSITIVE = []
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+ include Aws::Structure
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+ end
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+
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  # Information required to join the call.
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  #
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  # @!attribute [rw] attendee
@@ -1531,6 +1610,22 @@ module Aws::Connect
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  # The timestamp when contact was last updated.
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  # @return [Time]
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  #
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+ # @!attribute [rw] last_paused_timestamp
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+ # The timestamp when the contact was last paused.
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+ # @return [Time]
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+ #
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+ # @!attribute [rw] last_resumed_timestamp
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+ # The timestamp when the contact was last resumed.
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+ # @return [Time]
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+ #
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+ # @!attribute [rw] total_pause_count
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+ # Total pause count for a contact.
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+ # @return [Integer]
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+ #
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+ # @!attribute [rw] total_pause_duration_in_seconds
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+ # Total pause duration for a contact in seconds.
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+ # @return [Integer]
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+ #
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  # @!attribute [rw] scheduled_timestamp
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  # The timestamp, in Unix epoch time format, at which to start running
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  # the inbound flow.
@@ -1548,6 +1643,21 @@ module Aws::Connect
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  # Information about Amazon Connect Wisdom.
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  # @return [Types::WisdomInfo]
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  #
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+ # @!attribute [rw] queue_time_adjustment_seconds
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+ # An integer that represents the queue time adjust to be applied to
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+ # the contact, in seconds (longer / larger queue time are routed
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+ # preferentially). Cannot be specified if the QueuePriority is
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+ # specified. Must be statically defined and a valid integer value.
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+ # @return [Integer]
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+ #
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+ # @!attribute [rw] queue_priority
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+ # An integer that represents the queue priority to be applied to the
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+ # contact (lower priorities are routed preferentially). Cannot be
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+ # specified if the QueueTimeAdjustmentSeconds is specified. Must be
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+ # statically defined, must be larger than zero, and a valid integer
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+ # value. Default Value is 5.
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+ # @return [Integer]
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+ #
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  # @!attribute [rw] tags
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  # Tags associated with the contact. This contains both Amazon Web
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  # Services generated and user-defined tags.
@@ -1569,14 +1679,36 @@ module Aws::Connect
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  :initiation_timestamp,
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  :disconnect_timestamp,
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  :last_update_timestamp,
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+ :last_paused_timestamp,
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+ :last_resumed_timestamp,
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+ :total_pause_count,
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+ :total_pause_duration_in_seconds,
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  :scheduled_timestamp,
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  :related_contact_id,
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  :wisdom_info,
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+ :queue_time_adjustment_seconds,
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+ :queue_priority,
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  :tags)
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  SENSITIVE = []
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  include Aws::Structure
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  end
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+ # A structure that defines filters can be used to search within outputs
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+ # analyzed by Amazon Connect Contact Lens in a contact.
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+ #
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+ # @!attribute [rw] transcript
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+ # A structure that defines filters can be used to search with text
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+ # within an Amazon Connect Contact Lens analyzed transcript.
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+ # @return [Types::Transcript]
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+ #
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+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactAnalysis AWS API Documentation
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+ #
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+ class ContactAnalysis < Struct.new(
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+ :transcript)
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+ SENSITIVE = []
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+ include Aws::Structure
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+ end
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+
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  # Request object with information to create a contact.
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  #
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  # @!attribute [rw] system_endpoint
@@ -1858,6 +1990,120 @@ module Aws::Connect
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  include Aws::Structure
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  end
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+ # Information of returned contact.
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+ #
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+ # @!attribute [rw] arn
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+ # The Amazon Resource Name (ARN) of the contact
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+ # @return [String]
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+ #
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+ # @!attribute [rw] id
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+ # The identifier of the contact summary.
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+ # @return [String]
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+ #
2003
+ # @!attribute [rw] initial_contact_id
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+ # If this contact is related to other contacts, this is the ID of the
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+ # initial contact.
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+ # @return [String]
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+ #
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+ # @!attribute [rw] previous_contact_id
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+ # If this contact is not the first contact, this is the ID of the
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+ # previous contact.
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+ # @return [String]
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+ #
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+ # @!attribute [rw] initiation_method
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+ # Indicates how the contact was initiated.
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+ # @return [String]
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+ #
2017
+ # @!attribute [rw] channel
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+ # How the contact reached your contact center.
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+ # @return [String]
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+ #
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+ # @!attribute [rw] queue_info
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+ # If this contact was queued, this contains information about the
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+ # queue.
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+ # @return [Types::ContactSearchSummaryQueueInfo]
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+ #
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+ # @!attribute [rw] agent_info
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+ # Information about the agent who accepted the contact.
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+ # @return [Types::ContactSearchSummaryAgentInfo]
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+ #
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+ # @!attribute [rw] initiation_timestamp
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+ # The date and time this contact was initiated, in UTC time. For
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+ # INBOUND, this is when the contact arrived. For OUTBOUND, this is
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+ # when the agent began dialing. For CALLBACK, this is when the
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+ # callback contact was created. For TRANSFER and QUEUE\_TRANSFER, this
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+ # is when the transfer was initiated. For API, this is when the
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+ # request arrived. For EXTERNAL\_OUTBOUND, this is when the agent
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+ # started dialing the external participant. For MONITOR, this is when
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+ # the supervisor started listening to a contact.
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+ # @return [Time]
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+ #
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+ # @!attribute [rw] disconnect_timestamp
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+ # The timestamp when the customer endpoint disconnected from Amazon
2043
+ # Connect.
2044
+ # @return [Time]
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+ #
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+ # @!attribute [rw] scheduled_timestamp
2047
+ # The timestamp, in Unix epoch time format, at which to start running
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+ # the inbound flow.
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+ # @return [Time]
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+ #
2051
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactSearchSummary AWS API Documentation
2052
+ #
2053
+ class ContactSearchSummary < Struct.new(
2054
+ :arn,
2055
+ :id,
2056
+ :initial_contact_id,
2057
+ :previous_contact_id,
2058
+ :initiation_method,
2059
+ :channel,
2060
+ :queue_info,
2061
+ :agent_info,
2062
+ :initiation_timestamp,
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+ :disconnect_timestamp,
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+ :scheduled_timestamp)
2065
+ SENSITIVE = []
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+ include Aws::Structure
2067
+ end
2068
+
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+ # Information about the agent who accepted the contact.
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+ #
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+ # @!attribute [rw] id
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+ # The identifier of the agent who accepted the contact.
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+ # @return [String]
2074
+ #
2075
+ # @!attribute [rw] connected_to_agent_timestamp
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+ # The timestamp when the contact was connected to the agent.
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+ # @return [Time]
2078
+ #
2079
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactSearchSummaryAgentInfo AWS API Documentation
2080
+ #
2081
+ class ContactSearchSummaryAgentInfo < Struct.new(
2082
+ :id,
2083
+ :connected_to_agent_timestamp)
2084
+ SENSITIVE = []
2085
+ include Aws::Structure
2086
+ end
2087
+
2088
+ # If this contact was queued, this contains information about the queue.
2089
+ #
2090
+ # @!attribute [rw] id
2091
+ # The unique identifier for the queue.
2092
+ # @return [String]
2093
+ #
2094
+ # @!attribute [rw] enqueue_timestamp
2095
+ # The timestamp when the contact was added to the queue.
2096
+ # @return [Time]
2097
+ #
2098
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactSearchSummaryQueueInfo AWS API Documentation
2099
+ #
2100
+ class ContactSearchSummaryQueueInfo < Struct.new(
2101
+ :id,
2102
+ :enqueue_timestamp)
2103
+ SENSITIVE = []
2104
+ include Aws::Structure
2105
+ end
2106
+
1861
2107
  # An object that can be used to specify Tag conditions inside the
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2108
  # `SearchFilter`. This accepts an `OR` of `AND` (List of List) input
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2109
  # where:
@@ -1953,6 +2199,25 @@ module Aws::Connect
1953
2199
  include Aws::Structure
1954
2200
  end
1955
2201
 
2202
+ # The `CreateCase` action definition.
2203
+ #
2204
+ # @!attribute [rw] fields
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+ # An array of objects with `Field ID` and `Value` data.
2206
+ # @return [Array<Types::FieldValue>]
2207
+ #
2208
+ # @!attribute [rw] template_id
2209
+ # A unique identifier of a template.
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+ # @return [String]
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+ #
2212
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateCaseActionDefinition AWS API Documentation
2213
+ #
2214
+ class CreateCaseActionDefinition < Struct.new(
2215
+ :fields,
2216
+ :template_id)
2217
+ SENSITIVE = []
2218
+ include Aws::Structure
2219
+ end
2220
+
1956
2221
  # @!attribute [rw] instance_id
1957
2222
  # The identifier of the Amazon Connect instance. You can [find the
1958
2223
  # instance ID][1] in the Amazon Resource Name (ARN) of the instance.
@@ -2555,6 +2820,29 @@ module Aws::Connect
2555
2820
  include Aws::Structure
2556
2821
  end
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2822
 
2823
+ # @!attribute [rw] instance_id
2824
+ # The identifier of the Amazon Connect instance. You can find the
2825
+ # instance ID in the Amazon Resource Name (ARN) of the instance.
2826
+ # @return [String]
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+ #
2828
+ # @!attribute [rw] name
2829
+ # The name of the predefined attribute.
2830
+ # @return [String]
2831
+ #
2832
+ # @!attribute [rw] values
2833
+ # The values of the predefined attribute.
2834
+ # @return [Types::PredefinedAttributeValues]
2835
+ #
2836
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreatePredefinedAttributeRequest AWS API Documentation
2837
+ #
2838
+ class CreatePredefinedAttributeRequest < Struct.new(
2839
+ :instance_id,
2840
+ :name,
2841
+ :values)
2842
+ SENSITIVE = []
2843
+ include Aws::Structure
2844
+ end
2845
+
2558
2846
  # @!attribute [rw] instance_id
2559
2847
  # The identifier of the Amazon Connect instance. You can [find the
2560
2848
  # instance ID][1] in the Amazon Resource Name (ARN) of the instance.
@@ -3952,6 +4240,24 @@ module Aws::Connect
3952
4240
  include Aws::Structure
3953
4241
  end
3954
4242
 
4243
+ # @!attribute [rw] instance_id
4244
+ # The identifier of the Amazon Connect instance. You can find the
4245
+ # instance ID in the Amazon Resource Name (ARN) of the instance.
4246
+ # @return [String]
4247
+ #
4248
+ # @!attribute [rw] name
4249
+ # The name of the predefined attribute.
4250
+ # @return [String]
4251
+ #
4252
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeletePredefinedAttributeRequest AWS API Documentation
4253
+ #
4254
+ class DeletePredefinedAttributeRequest < Struct.new(
4255
+ :instance_id,
4256
+ :name)
4257
+ SENSITIVE = []
4258
+ include Aws::Structure
4259
+ end
4260
+
3955
4261
  # @!attribute [rw] instance_id
3956
4262
  # The identifier of the Amazon Connect instance. You can [find the
3957
4263
  # instance ID][1] in the Amazon Resource Name (ARN) of the instance.
@@ -4665,6 +4971,36 @@ module Aws::Connect
4665
4971
  include Aws::Structure
4666
4972
  end
4667
4973
 
4974
+ # @!attribute [rw] instance_id
4975
+ # The identifier of the Amazon Connect instance. You can find the
4976
+ # instance ID in the Amazon Resource Name (ARN) of the instance.
4977
+ # @return [String]
4978
+ #
4979
+ # @!attribute [rw] name
4980
+ # The name of the predefined attribute.
4981
+ # @return [String]
4982
+ #
4983
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribePredefinedAttributeRequest AWS API Documentation
4984
+ #
4985
+ class DescribePredefinedAttributeRequest < Struct.new(
4986
+ :instance_id,
4987
+ :name)
4988
+ SENSITIVE = []
4989
+ include Aws::Structure
4990
+ end
4991
+
4992
+ # @!attribute [rw] predefined_attribute
4993
+ # Information about the predefined attribute.
4994
+ # @return [Types::PredefinedAttribute]
4995
+ #
4996
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribePredefinedAttributeResponse AWS API Documentation
4997
+ #
4998
+ class DescribePredefinedAttributeResponse < Struct.new(
4999
+ :predefined_attribute)
5000
+ SENSITIVE = []
5001
+ include Aws::Structure
5002
+ end
5003
+
4668
5004
  # @!attribute [rw] instance_id
4669
5005
  # The identifier of the Amazon Connect instance. You can [find the
4670
5006
  # instance ID][1] in the Amazon Resource Name (ARN) of the instance.
@@ -5089,12 +5425,17 @@ module Aws::Connect
5089
5425
  # Information about the routing profile assigned to the user.
5090
5426
  # @return [Types::RoutingProfileReference]
5091
5427
  #
5428
+ # @!attribute [rw] routing_step_expression
5429
+ # The expression of a step in a routing criteria.
5430
+ # @return [String]
5431
+ #
5092
5432
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/Dimensions AWS API Documentation
5093
5433
  #
5094
5434
  class Dimensions < Struct.new(
5095
5435
  :queue,
5096
5436
  :channel,
5097
- :routing_profile)
5437
+ :routing_profile,
5438
+ :routing_step_expression)
5098
5439
  SENSITIVE = []
5099
5440
  include Aws::Structure
5100
5441
  end
@@ -5422,6 +5763,29 @@ module Aws::Connect
5422
5763
  #
5423
5764
  class DisassociateTrafficDistributionGroupUserResponse < Aws::EmptyStructure; end
5424
5765
 
5766
+ # @!attribute [rw] instance_id
5767
+ # The identifier of the Amazon Connect instance. You can find the
5768
+ # instance ID in the Amazon Resource Name (ARN) of the instance.
5769
+ # @return [String]
5770
+ #
5771
+ # @!attribute [rw] user_id
5772
+ # The identifier of the user account.
5773
+ # @return [String]
5774
+ #
5775
+ # @!attribute [rw] user_proficiencies
5776
+ # The proficiencies to disassociate from the user.
5777
+ # @return [Array<Types::UserProficiencyDisassociate>]
5778
+ #
5779
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DisassociateUserProficienciesRequest AWS API Documentation
5780
+ #
5781
+ class DisassociateUserProficienciesRequest < Struct.new(
5782
+ :instance_id,
5783
+ :user_id,
5784
+ :user_proficiencies)
5785
+ SENSITIVE = []
5786
+ include Aws::Structure
5787
+ end
5788
+
5425
5789
  # Contains details about why a contact was disconnected. Only Amazon
5426
5790
  # Connect outbound campaigns can provide this field.
5427
5791
  #
@@ -5517,6 +5881,14 @@ module Aws::Connect
5517
5881
  include Aws::Structure
5518
5882
  end
5519
5883
 
5884
+ # An empty value.
5885
+ #
5886
+ # @api private
5887
+ #
5888
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EmptyFieldValue AWS API Documentation
5889
+ #
5890
+ class EmptyFieldValue < Aws::EmptyStructure; end
5891
+
5520
5892
  # The encryption configuration.
5521
5893
  #
5522
5894
  # @!attribute [rw] encryption_type
@@ -5548,6 +5920,14 @@ module Aws::Connect
5548
5920
  include Aws::Structure
5549
5921
  end
5550
5922
 
5923
+ # End associated tasks related to a case.
5924
+ #
5925
+ # @api private
5926
+ #
5927
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EndAssociatedTasksActionDefinition AWS API Documentation
5928
+ #
5929
+ class EndAssociatedTasksActionDefinition < Aws::EmptyStructure; end
5930
+
5551
5931
  # Information about the endpoint.
5552
5932
  #
5553
5933
  # @!attribute [rw] type
@@ -6489,8 +6869,56 @@ module Aws::Connect
6489
6869
  include Aws::Structure
6490
6870
  end
6491
6871
 
6492
- # Contains the filter to apply when retrieving metrics with the
6493
- # [GetMetricDataV2][1] API.
6872
+ # Object for case field values.
6873
+ #
6874
+ # @!attribute [rw] id
6875
+ # Unique identifier of a field.
6876
+ # @return [String]
6877
+ #
6878
+ # @!attribute [rw] value
6879
+ # Union of potential field value types.
6880
+ # @return [Types::FieldValueUnion]
6881
+ #
6882
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/FieldValue AWS API Documentation
6883
+ #
6884
+ class FieldValue < Struct.new(
6885
+ :id,
6886
+ :value)
6887
+ SENSITIVE = []
6888
+ include Aws::Structure
6889
+ end
6890
+
6891
+ # Object to store union of Field values.
6892
+ #
6893
+ # @!attribute [rw] boolean_value
6894
+ # A Boolean number value type.
6895
+ # @return [Boolean]
6896
+ #
6897
+ # @!attribute [rw] double_value
6898
+ # a Double number value type.
6899
+ # @return [Float]
6900
+ #
6901
+ # @!attribute [rw] empty_value
6902
+ # An empty value.
6903
+ # @return [Types::EmptyFieldValue]
6904
+ #
6905
+ # @!attribute [rw] string_value
6906
+ # String value type.
6907
+ # @return [String]
6908
+ #
6909
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/FieldValueUnion AWS API Documentation
6910
+ #
6911
+ class FieldValueUnion < Struct.new(
6912
+ :boolean_value,
6913
+ :double_value,
6914
+ :empty_value,
6915
+ :string_value)
6916
+ SENSITIVE = []
6917
+ include Aws::Structure
6918
+ end
6919
+
6920
+ # Contains the filter to apply when retrieving metrics with the
6921
+ # [GetMetricDataV2][1] API.
6494
6922
  #
6495
6923
  #
6496
6924
  #
@@ -6536,12 +6964,18 @@ module Aws::Connect
6536
6964
  # A list of up to 100 routing profile IDs or ARNs.
6537
6965
  # @return [Array<String>]
6538
6966
  #
6967
+ # @!attribute [rw] routing_step_expressions
6968
+ # A list of expressions as a filter, in which an expression is an
6969
+ # object of a step in a routing criteria.
6970
+ # @return [Array<String>]
6971
+ #
6539
6972
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/Filters AWS API Documentation
6540
6973
  #
6541
6974
  class Filters < Struct.new(
6542
6975
  :queues,
6543
6976
  :channels,
6544
- :routing_profiles)
6977
+ :routing_profiles,
6978
+ :routing_step_expressions)
6545
6979
  SENSITIVE = []
6546
6980
  include Aws::Structure
6547
6981
  end
@@ -7488,6 +7922,13 @@ module Aws::Connect
7488
7922
  # Agent, Agent Hierarchy, Feature,
7489
7923
  # contact/segmentAttributes/connect:Subtype
7490
7924
  #
7925
+ # AVG\_ACTIVE\_TIME
7926
+ #
7927
+ # : Unit: Seconds
7928
+ #
7929
+ # Valid groupings and filters: Queue, Channel, Routing Profile,
7930
+ # Agent, Agent Hierarchy
7931
+ #
7491
7932
  # AVG\_AFTER\_CONTACT\_WORK\_TIME
7492
7933
  #
7493
7934
  # : Unit: Seconds
@@ -7518,6 +7959,13 @@ module Aws::Connect
7518
7959
  #
7519
7960
  # </note>
7520
7961
  #
7962
+ # AVG\_AGENT\_PAUSE\_TIME
7963
+ #
7964
+ # : Unit: Seconds
7965
+ #
7966
+ # Valid groupings and filters: Queue, Channel, Routing Profile,
7967
+ # Agent, Agent Hierarchy
7968
+ #
7521
7969
  # AVG\_CONTACT\_DURATION
7522
7970
  #
7523
7971
  # : Unit: Seconds
@@ -10595,6 +11043,49 @@ module Aws::Connect
10595
11043
  include Aws::Structure
10596
11044
  end
10597
11045
 
11046
+ # @!attribute [rw] instance_id
11047
+ # The identifier of the Amazon Connect instance. You can find the
11048
+ # instance ID in the Amazon Resource Name (ARN) of the instance.
11049
+ # @return [String]
11050
+ #
11051
+ # @!attribute [rw] next_token
11052
+ # The token for the next set of results. Use the value returned in the
11053
+ # previous response in the next request to retrieve the next set of
11054
+ # results.
11055
+ # @return [String]
11056
+ #
11057
+ # @!attribute [rw] max_results
11058
+ # The maximum number of results to return per page.
11059
+ # @return [Integer]
11060
+ #
11061
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListPredefinedAttributesRequest AWS API Documentation
11062
+ #
11063
+ class ListPredefinedAttributesRequest < Struct.new(
11064
+ :instance_id,
11065
+ :next_token,
11066
+ :max_results)
11067
+ SENSITIVE = []
11068
+ include Aws::Structure
11069
+ end
11070
+
11071
+ # @!attribute [rw] next_token
11072
+ # If there are additional results, this is the token for the next set
11073
+ # of results.
11074
+ # @return [String]
11075
+ #
11076
+ # @!attribute [rw] predefined_attribute_summary_list
11077
+ # Summary of the predefined attributes.
11078
+ # @return [Array<Types::PredefinedAttributeSummary>]
11079
+ #
11080
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListPredefinedAttributesResponse AWS API Documentation
11081
+ #
11082
+ class ListPredefinedAttributesResponse < Struct.new(
11083
+ :next_token,
11084
+ :predefined_attribute_summary_list)
11085
+ SENSITIVE = []
11086
+ include Aws::Structure
11087
+ end
11088
+
10598
11089
  # @!attribute [rw] instance_id
10599
11090
  # The identifier of the Amazon Connect instance.
10600
11091
  # @return [String]
@@ -11578,6 +12069,64 @@ module Aws::Connect
11578
12069
  include Aws::Structure
11579
12070
  end
11580
12071
 
12072
+ # @!attribute [rw] instance_id
12073
+ # The identifier of the Amazon Connect instance. You can find the
12074
+ # instance ID in the Amazon Resource Name (ARN) of the instance.
12075
+ # @return [String]
12076
+ #
12077
+ # @!attribute [rw] user_id
12078
+ # The identifier of the user account.
12079
+ # @return [String]
12080
+ #
12081
+ # @!attribute [rw] next_token
12082
+ # The token for the next set of results. Use the value returned in the
12083
+ # previous response in the next request to retrieve the next set of
12084
+ # results.
12085
+ # @return [String]
12086
+ #
12087
+ # @!attribute [rw] max_results
12088
+ # The maximum number of results to return per page.
12089
+ # @return [Integer]
12090
+ #
12091
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListUserProficienciesRequest AWS API Documentation
12092
+ #
12093
+ class ListUserProficienciesRequest < Struct.new(
12094
+ :instance_id,
12095
+ :user_id,
12096
+ :next_token,
12097
+ :max_results)
12098
+ SENSITIVE = []
12099
+ include Aws::Structure
12100
+ end
12101
+
12102
+ # @!attribute [rw] next_token
12103
+ # If there are additional results, this is the token for the next set
12104
+ # of results.
12105
+ # @return [String]
12106
+ #
12107
+ # @!attribute [rw] user_proficiency_list
12108
+ # Information about the user proficiencies.
12109
+ # @return [Array<Types::UserProficiency>]
12110
+ #
12111
+ # @!attribute [rw] last_modified_time
12112
+ # The last time that the user's proficiencies are were modified.
12113
+ # @return [Time]
12114
+ #
12115
+ # @!attribute [rw] last_modified_region
12116
+ # The region in which a user's proficiencies were last modified.
12117
+ # @return [String]
12118
+ #
12119
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListUserProficienciesResponse AWS API Documentation
12120
+ #
12121
+ class ListUserProficienciesResponse < Struct.new(
12122
+ :next_token,
12123
+ :user_proficiency_list,
12124
+ :last_modified_time,
12125
+ :last_modified_region)
12126
+ SENSITIVE = []
12127
+ include Aws::Structure
12128
+ end
12129
+
11581
12130
  # @!attribute [rw] instance_id
11582
12131
  # The identifier of the Amazon Connect instance. You can [find the
11583
12132
  # instance ID][1] in the Amazon Resource Name (ARN) of the instance.
@@ -12385,6 +12934,33 @@ module Aws::Connect
12385
12934
  include Aws::Structure
12386
12935
  end
12387
12936
 
12937
+ # @!attribute [rw] contact_id
12938
+ # The identifier of the contact.
12939
+ # @return [String]
12940
+ #
12941
+ # @!attribute [rw] instance_id
12942
+ # The identifier of the Amazon Connect instance. You can find the
12943
+ # `instanceId` in the ARN of the instance.
12944
+ # @return [String]
12945
+ #
12946
+ # @!attribute [rw] contact_flow_id
12947
+ # The identifier of the flow.
12948
+ # @return [String]
12949
+ #
12950
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/PauseContactRequest AWS API Documentation
12951
+ #
12952
+ class PauseContactRequest < Struct.new(
12953
+ :contact_id,
12954
+ :instance_id,
12955
+ :contact_flow_id)
12956
+ SENSITIVE = []
12957
+ include Aws::Structure
12958
+ end
12959
+
12960
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/PauseContactResponse AWS API Documentation
12961
+ #
12962
+ class PauseContactResponse < Aws::EmptyStructure; end
12963
+
12388
12964
  # Enable persistent chats. For more information about enabling
12389
12965
  # persistent chat, and for example use cases and how to configure for
12390
12966
  # them, see [Enable persistent chat][1].
@@ -12518,6 +13094,114 @@ module Aws::Connect
12518
13094
  include Aws::Structure
12519
13095
  end
12520
13096
 
13097
+ # Information about a predefined attribute.
13098
+ #
13099
+ # @!attribute [rw] name
13100
+ # The name of the predefined attribute.
13101
+ # @return [String]
13102
+ #
13103
+ # @!attribute [rw] values
13104
+ # The values of the predefined attribute.
13105
+ # @return [Types::PredefinedAttributeValues]
13106
+ #
13107
+ # @!attribute [rw] last_modified_time
13108
+ # Last modified time.
13109
+ # @return [Time]
13110
+ #
13111
+ # @!attribute [rw] last_modified_region
13112
+ # Last modified region.
13113
+ # @return [String]
13114
+ #
13115
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/PredefinedAttribute AWS API Documentation
13116
+ #
13117
+ class PredefinedAttribute < Struct.new(
13118
+ :name,
13119
+ :values,
13120
+ :last_modified_time,
13121
+ :last_modified_region)
13122
+ SENSITIVE = []
13123
+ include Aws::Structure
13124
+ end
13125
+
13126
+ # The search criteria to be used to return predefined attributes.
13127
+ #
13128
+ # @!attribute [rw] or_conditions
13129
+ # A list of conditions which would be applied together with an `OR`
13130
+ # condition.
13131
+ # @return [Array<Types::PredefinedAttributeSearchCriteria>]
13132
+ #
13133
+ # @!attribute [rw] and_conditions
13134
+ # A list of conditions which would be applied together with an `AND`
13135
+ # condition.
13136
+ # @return [Array<Types::PredefinedAttributeSearchCriteria>]
13137
+ #
13138
+ # @!attribute [rw] string_condition
13139
+ # A leaf node condition which can be used to specify a string
13140
+ # condition.
13141
+ #
13142
+ # <note markdown="1"> The currently supported values for `FieldName` are `name` and
13143
+ # `description`.
13144
+ #
13145
+ # </note>
13146
+ # @return [Types::StringCondition]
13147
+ #
13148
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/PredefinedAttributeSearchCriteria AWS API Documentation
13149
+ #
13150
+ class PredefinedAttributeSearchCriteria < Struct.new(
13151
+ :or_conditions,
13152
+ :and_conditions,
13153
+ :string_condition)
13154
+ SENSITIVE = []
13155
+ include Aws::Structure
13156
+ end
13157
+
13158
+ # Summary of a predefined attribute.
13159
+ #
13160
+ # @!attribute [rw] name
13161
+ # The name of the predefined attribute.
13162
+ # @return [String]
13163
+ #
13164
+ # @!attribute [rw] last_modified_time
13165
+ # Last modified time.
13166
+ # @return [Time]
13167
+ #
13168
+ # @!attribute [rw] last_modified_region
13169
+ # Last modified region.
13170
+ # @return [String]
13171
+ #
13172
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/PredefinedAttributeSummary AWS API Documentation
13173
+ #
13174
+ class PredefinedAttributeSummary < Struct.new(
13175
+ :name,
13176
+ :last_modified_time,
13177
+ :last_modified_region)
13178
+ SENSITIVE = []
13179
+ include Aws::Structure
13180
+ end
13181
+
13182
+ # Information about values of a predefined attribute.
13183
+ #
13184
+ # @note PredefinedAttributeValues is a union - when making an API calls you must set exactly one of the members.
13185
+ #
13186
+ # @note PredefinedAttributeValues is a union - when returned from an API call exactly one value will be set and the returned type will be a subclass of PredefinedAttributeValues corresponding to the set member.
13187
+ #
13188
+ # @!attribute [rw] string_list
13189
+ # Predefined attribute values of type string list.
13190
+ # @return [Array<String>]
13191
+ #
13192
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/PredefinedAttributeValues AWS API Documentation
13193
+ #
13194
+ class PredefinedAttributeValues < Struct.new(
13195
+ :string_list,
13196
+ :unknown)
13197
+ SENSITIVE = []
13198
+ include Aws::Structure
13199
+ include Aws::Structure::Union
13200
+
13201
+ class StringList < PredefinedAttributeValues; end
13202
+ class Unknown < PredefinedAttributeValues; end
13203
+ end
13204
+
12521
13205
  # Information about a problem detail.
12522
13206
  #
12523
13207
  # @!attribute [rw] message
@@ -13879,6 +14563,33 @@ module Aws::Connect
13879
14563
  #
13880
14564
  class ResumeContactRecordingResponse < Aws::EmptyStructure; end
13881
14565
 
14566
+ # @!attribute [rw] contact_id
14567
+ # The identifier of the contact.
14568
+ # @return [String]
14569
+ #
14570
+ # @!attribute [rw] instance_id
14571
+ # The identifier of the Amazon Connect instance. You can find the
14572
+ # `instanceId` in the ARN of the instance.
14573
+ # @return [String]
14574
+ #
14575
+ # @!attribute [rw] contact_flow_id
14576
+ # The identifier of the flow.
14577
+ # @return [String]
14578
+ #
14579
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ResumeContactRequest AWS API Documentation
14580
+ #
14581
+ class ResumeContactRequest < Struct.new(
14582
+ :contact_id,
14583
+ :instance_id,
14584
+ :contact_flow_id)
14585
+ SENSITIVE = []
14586
+ include Aws::Structure
14587
+ end
14588
+
14589
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ResumeContactResponse AWS API Documentation
14590
+ #
14591
+ class ResumeContactResponse < Aws::EmptyStructure; end
14592
+
13882
14593
  # Contains information about a routing profile.
13883
14594
  #
13884
14595
  # @!attribute [rw] instance_id
@@ -14302,6 +15013,26 @@ module Aws::Connect
14302
15013
  # `OnMetricDataUpdate`
14303
15014
  # @return [Types::SendNotificationActionDefinition]
14304
15015
  #
15016
+ # @!attribute [rw] create_case_action
15017
+ # Information about the create case action.
15018
+ #
15019
+ # Supported only for `TriggerEventSource` values:
15020
+ # `OnPostCallAnalysisAvailable` \| `OnPostChatAnalysisAvailable`.
15021
+ # @return [Types::CreateCaseActionDefinition]
15022
+ #
15023
+ # @!attribute [rw] update_case_action
15024
+ # Information about the update case action.
15025
+ #
15026
+ # Supported only for `TriggerEventSource` values: `OnCaseCreate` \|
15027
+ # `OnCaseUpdate`.
15028
+ # @return [Types::UpdateCaseActionDefinition]
15029
+ #
15030
+ # @!attribute [rw] end_associated_tasks_action
15031
+ # Information about the end associated tasks action.
15032
+ #
15033
+ # Supported only for `TriggerEventSource` values: `OnCaseUpdate`.
15034
+ # @return [Types::EndAssociatedTasksActionDefinition]
15035
+ #
14305
15036
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/RuleAction AWS API Documentation
14306
15037
  #
14307
15038
  class RuleAction < Struct.new(
@@ -14309,7 +15040,10 @@ module Aws::Connect
14309
15040
  :task_action,
14310
15041
  :event_bridge_action,
14311
15042
  :assign_contact_category_action,
14312
- :send_notification_action)
15043
+ :send_notification_action,
15044
+ :create_case_action,
15045
+ :update_case_action,
15046
+ :end_associated_tasks_action)
14313
15047
  SENSITIVE = []
14314
15048
  include Aws::Structure
14315
15049
  end
@@ -14485,15 +15219,146 @@ module Aws::Connect
14485
15219
  end
14486
15220
 
14487
15221
  # @!attribute [rw] instance_id
14488
- # The identifier of the Amazon Connect instance. You can [find the
14489
- # instance ID][1] in the Amazon Resource Name (ARN) of the instance.
14490
- #
15222
+ # The identifier of Amazon Connect instance. You can find the instance
15223
+ # ID in the Amazon Resource Name (ARN) of the instance
15224
+ # @return [String]
14491
15225
  #
15226
+ # @!attribute [rw] time_range
15227
+ # Time range that you want to search results
15228
+ # @return [Types::SearchContactsTimeRange]
14492
15229
  #
14493
- # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
14494
- # @return [String]
15230
+ # @!attribute [rw] search_criteria
15231
+ # The search criteria to be used to return contacts.
15232
+ # @return [Types::SearchCriteria]
14495
15233
  #
14496
- # @!attribute [rw] next_token
15234
+ # @!attribute [rw] max_results
15235
+ # The maximum number of results to return per page.
15236
+ # @return [Integer]
15237
+ #
15238
+ # @!attribute [rw] next_token
15239
+ # The token for the next set of results. Use the value returned in the
15240
+ # previous response in the next request to retrieve the next set of
15241
+ # results.
15242
+ # @return [String]
15243
+ #
15244
+ # @!attribute [rw] sort
15245
+ # Specifies a field to sort by and a sort order
15246
+ # @return [Types::Sort]
15247
+ #
15248
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchContactsRequest AWS API Documentation
15249
+ #
15250
+ class SearchContactsRequest < Struct.new(
15251
+ :instance_id,
15252
+ :time_range,
15253
+ :search_criteria,
15254
+ :max_results,
15255
+ :next_token,
15256
+ :sort)
15257
+ SENSITIVE = []
15258
+ include Aws::Structure
15259
+ end
15260
+
15261
+ # @!attribute [rw] contacts
15262
+ # Information about the contacts.
15263
+ # @return [Array<Types::ContactSearchSummary>]
15264
+ #
15265
+ # @!attribute [rw] next_token
15266
+ # If there are additional results, this is the token for the next set
15267
+ # of results.
15268
+ # @return [String]
15269
+ #
15270
+ # @!attribute [rw] total_count
15271
+ # The total number of contacts which matched your search query.
15272
+ # @return [Integer]
15273
+ #
15274
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchContactsResponse AWS API Documentation
15275
+ #
15276
+ class SearchContactsResponse < Struct.new(
15277
+ :contacts,
15278
+ :next_token,
15279
+ :total_count)
15280
+ SENSITIVE = []
15281
+ include Aws::Structure
15282
+ end
15283
+
15284
+ # A structure of time range that you want to search results
15285
+ #
15286
+ # @!attribute [rw] type
15287
+ # The type of timestamp to search
15288
+ # @return [String]
15289
+ #
15290
+ # @!attribute [rw] start_time
15291
+ # The start time of the time range.
15292
+ # @return [Time]
15293
+ #
15294
+ # @!attribute [rw] end_time
15295
+ # The end time of the time range.
15296
+ # @return [Time]
15297
+ #
15298
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchContactsTimeRange AWS API Documentation
15299
+ #
15300
+ class SearchContactsTimeRange < Struct.new(
15301
+ :type,
15302
+ :start_time,
15303
+ :end_time)
15304
+ SENSITIVE = []
15305
+ include Aws::Structure
15306
+ end
15307
+
15308
+ # A structure of search criteria to be used to return contacts
15309
+ #
15310
+ # @!attribute [rw] agent_ids
15311
+ # The array of agent ids
15312
+ # @return [Array<String>]
15313
+ #
15314
+ # @!attribute [rw] agent_hierarchy_groups
15315
+ # The agent hierarchy groups
15316
+ # @return [Types::AgentHierarchyGroups]
15317
+ #
15318
+ # @!attribute [rw] channels
15319
+ # The array of channels
15320
+ # @return [Array<String>]
15321
+ #
15322
+ # @!attribute [rw] contact_analysis
15323
+ # The ContactAnalysis object used in search criteria
15324
+ # @return [Types::ContactAnalysis]
15325
+ #
15326
+ # @!attribute [rw] initiation_methods
15327
+ # The array of initiaton methods
15328
+ # @return [Array<String>]
15329
+ #
15330
+ # @!attribute [rw] queue_ids
15331
+ # The array of queue ids.
15332
+ # @return [Array<String>]
15333
+ #
15334
+ # @!attribute [rw] searchable_contact_attributes
15335
+ # The SearchableContactAttributes object used in search criteria
15336
+ # @return [Types::SearchableContactAttributes]
15337
+ #
15338
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchCriteria AWS API Documentation
15339
+ #
15340
+ class SearchCriteria < Struct.new(
15341
+ :agent_ids,
15342
+ :agent_hierarchy_groups,
15343
+ :channels,
15344
+ :contact_analysis,
15345
+ :initiation_methods,
15346
+ :queue_ids,
15347
+ :searchable_contact_attributes)
15348
+ SENSITIVE = []
15349
+ include Aws::Structure
15350
+ end
15351
+
15352
+ # @!attribute [rw] instance_id
15353
+ # The identifier of the Amazon Connect instance. You can [find the
15354
+ # instance ID][1] in the Amazon Resource Name (ARN) of the instance.
15355
+ #
15356
+ #
15357
+ #
15358
+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
15359
+ # @return [String]
15360
+ #
15361
+ # @!attribute [rw] next_token
14497
15362
  # The token for the next set of results. Use the value returned in the
14498
15363
  # previous response in the next request to retrieve the next set of
14499
15364
  # results.
@@ -14547,6 +15412,61 @@ module Aws::Connect
14547
15412
  include Aws::Structure
14548
15413
  end
14549
15414
 
15415
+ # @!attribute [rw] instance_id
15416
+ # The identifier of the Amazon Connect instance. You can find the
15417
+ # instance ID in the Amazon Resource Name (ARN) of the instance.
15418
+ # @return [String]
15419
+ #
15420
+ # @!attribute [rw] next_token
15421
+ # The token for the next set of results. Use the value returned in the
15422
+ # previous response in the next request to retrieve the next set of
15423
+ # results.
15424
+ # @return [String]
15425
+ #
15426
+ # @!attribute [rw] max_results
15427
+ # The maximum number of results to return per page.
15428
+ # @return [Integer]
15429
+ #
15430
+ # @!attribute [rw] search_criteria
15431
+ # The search criteria to be used to return predefined attributes.
15432
+ # @return [Types::PredefinedAttributeSearchCriteria]
15433
+ #
15434
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchPredefinedAttributesRequest AWS API Documentation
15435
+ #
15436
+ class SearchPredefinedAttributesRequest < Struct.new(
15437
+ :instance_id,
15438
+ :next_token,
15439
+ :max_results,
15440
+ :search_criteria)
15441
+ SENSITIVE = []
15442
+ include Aws::Structure
15443
+ end
15444
+
15445
+ # @!attribute [rw] predefined_attributes
15446
+ # Predefined attributes matched by the search criteria.
15447
+ # @return [Array<Types::PredefinedAttribute>]
15448
+ #
15449
+ # @!attribute [rw] next_token
15450
+ # The token for the next set of results. Use the value returned in the
15451
+ # previous response in the next request to retrieve the next set of
15452
+ # results.
15453
+ # @return [String]
15454
+ #
15455
+ # @!attribute [rw] approximate_total_count
15456
+ # The approximate number of predefined attributes which matched your
15457
+ # search query.
15458
+ # @return [Integer]
15459
+ #
15460
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchPredefinedAttributesResponse AWS API Documentation
15461
+ #
15462
+ class SearchPredefinedAttributesResponse < Struct.new(
15463
+ :predefined_attributes,
15464
+ :next_token,
15465
+ :approximate_total_count)
15466
+ SENSITIVE = []
15467
+ include Aws::Structure
15468
+ end
15469
+
14550
15470
  # @!attribute [rw] instance_id
14551
15471
  # The identifier of the Amazon Connect instance. You can [find the
14552
15472
  # instance ID][1] in the Amazon Resource Name (ARN) of the instance.
@@ -15080,6 +16000,45 @@ module Aws::Connect
15080
16000
  include Aws::Structure
15081
16001
  end
15082
16002
 
16003
+ # A structure that defines searchable contact attributes which can be
16004
+ # used to filter search results.
16005
+ #
16006
+ # @!attribute [rw] criteria
16007
+ # The array of searhale contact attribute criteria
16008
+ # @return [Array<Types::SearchableContactAttributesCriteria>]
16009
+ #
16010
+ # @!attribute [rw] match_type
16011
+ # The match type of multiple searchable contact attributes criteria.
16012
+ # @return [String]
16013
+ #
16014
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchableContactAttributes AWS API Documentation
16015
+ #
16016
+ class SearchableContactAttributes < Struct.new(
16017
+ :criteria,
16018
+ :match_type)
16019
+ SENSITIVE = []
16020
+ include Aws::Structure
16021
+ end
16022
+
16023
+ # The criteria of searchable contact attributes.
16024
+ #
16025
+ # @!attribute [rw] key
16026
+ # The searchable contact attribute key
16027
+ # @return [String]
16028
+ #
16029
+ # @!attribute [rw] values
16030
+ # The array of contact attribute values used to filter search results.
16031
+ # @return [Array<String>]
16032
+ #
16033
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchableContactAttributesCriteria AWS API Documentation
16034
+ #
16035
+ class SearchableContactAttributesCriteria < Struct.new(
16036
+ :key,
16037
+ :values)
16038
+ SENSITIVE = [:key]
16039
+ include Aws::Structure
16040
+ end
16041
+
15083
16042
  # Configuration information of the security key.
15084
16043
  #
15085
16044
  # @!attribute [rw] association_id
@@ -15190,6 +16149,11 @@ module Aws::Connect
15190
16149
  # @!attribute [rw] string_condition
15191
16150
  # A leaf node condition which can be used to specify a string
15192
16151
  # condition.
16152
+ #
16153
+ # <note markdown="1"> The currently supported values for `FieldName` are `name` and
16154
+ # `description`.
16155
+ #
16156
+ # </note>
15193
16157
  # @return [Types::StringCondition]
15194
16158
  #
15195
16159
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SecurityProfileSearchCriteria AWS API Documentation
@@ -15501,6 +16465,25 @@ module Aws::Connect
15501
16465
  include Aws::Structure
15502
16466
  end
15503
16467
 
16468
+ # A structure that defines the sort by and a sort order
16469
+ #
16470
+ # @!attribute [rw] field_name
16471
+ # The name of the field on which to sort.
16472
+ # @return [String]
16473
+ #
16474
+ # @!attribute [rw] order
16475
+ # An ascending or descending sort.
16476
+ # @return [String]
16477
+ #
16478
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/Sort AWS API Documentation
16479
+ #
16480
+ class Sort < Struct.new(
16481
+ :field_name,
16482
+ :order)
16483
+ SENSITIVE = []
16484
+ include Aws::Structure
16485
+ end
16486
+
15504
16487
  # @!attribute [rw] instance_id
15505
16488
  # The identifier of the Amazon Connect instance. You can [find the
15506
16489
  # instance ID][1] in the Amazon Resource Name (ARN) of the instance.
@@ -15827,6 +16810,33 @@ module Aws::Connect
15827
16810
  include Aws::Structure
15828
16811
  end
15829
16812
 
16813
+ # @!attribute [rw] name
16814
+ # The name of a voice contact that is shown to an agent in the Contact
16815
+ # Control Panel (CCP).
16816
+ # @return [String]
16817
+ #
16818
+ # @!attribute [rw] description
16819
+ # A description of the voice contact that is shown to an agent in the
16820
+ # Contact Control Panel (CCP).
16821
+ # @return [String]
16822
+ #
16823
+ # @!attribute [rw] references
16824
+ # A formatted URL that is shown to an agent in the Contact Control
16825
+ # Panel (CCP). Contacts can have the following reference types at the
16826
+ # time of creation: `URL` \| `NUMBER` \| `STRING` \| `DATE` \|
16827
+ # `EMAIL`. `ATTACHMENT` is not a supported reference type during voice
16828
+ # contact creation.
16829
+ # @return [Hash<String,Types::Reference>]
16830
+ #
16831
+ # @!attribute [rw] related_contact_id
16832
+ # The `contactId` that is related to this contact. Linking voice,
16833
+ # task, or chat by using `RelatedContactID` copies over contact
16834
+ # attributes from the related contact to the new contact. All updates
16835
+ # to user-defined attributes in the new contact are limited to the
16836
+ # individual contact ID. There are no limits to the number of contacts
16837
+ # that can be linked by using `RelatedContactId`.
16838
+ # @return [String]
16839
+ #
15830
16840
  # @!attribute [rw] destination_phone_number
15831
16841
  # The phone number of the customer, in E.164 format.
15832
16842
  # @return [String]
@@ -15909,6 +16919,10 @@ module Aws::Connect
15909
16919
  # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartOutboundVoiceContactRequest AWS API Documentation
15910
16920
  #
15911
16921
  class StartOutboundVoiceContactRequest < Struct.new(
16922
+ :name,
16923
+ :description,
16924
+ :references,
16925
+ :related_contact_id,
15912
16926
  :destination_phone_number,
15913
16927
  :contact_flow_id,
15914
16928
  :instance_id,
@@ -16300,6 +17314,11 @@ module Aws::Connect
16300
17314
 
16301
17315
  # A leaf node condition which can be used to specify a string condition.
16302
17316
  #
17317
+ # <note markdown="1"> The currently supported values for `FieldName` are `name` and
17318
+ # `description`.
17319
+ #
17320
+ # </note>
17321
+ #
16303
17322
  # @!attribute [rw] field_name
16304
17323
  # The name of the field in the string condition.
16305
17324
  # @return [String]
@@ -17024,6 +18043,49 @@ module Aws::Connect
17024
18043
  include Aws::Structure
17025
18044
  end
17026
18045
 
18046
+ # The transcript object used to search results.
18047
+ #
18048
+ # @!attribute [rw] criteria
18049
+ # The array of transcript search criteria
18050
+ # @return [Array<Types::TranscriptCriteria>]
18051
+ #
18052
+ # @!attribute [rw] match_type
18053
+ # The match type of multiple transcript criteira
18054
+ # @return [String]
18055
+ #
18056
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/Transcript AWS API Documentation
18057
+ #
18058
+ class Transcript < Struct.new(
18059
+ :criteria,
18060
+ :match_type)
18061
+ SENSITIVE = []
18062
+ include Aws::Structure
18063
+ end
18064
+
18065
+ # The transcript criteria used to search
18066
+ #
18067
+ # @!attribute [rw] participant_role
18068
+ # The participant role in a transcript
18069
+ # @return [String]
18070
+ #
18071
+ # @!attribute [rw] search_text
18072
+ # The words or phrases used to search within a transcript.
18073
+ # @return [Array<String>]
18074
+ #
18075
+ # @!attribute [rw] match_type
18076
+ # The match type of search texts in a transcript criteria.
18077
+ # @return [String]
18078
+ #
18079
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/TranscriptCriteria AWS API Documentation
18080
+ #
18081
+ class TranscriptCriteria < Struct.new(
18082
+ :participant_role,
18083
+ :search_text,
18084
+ :match_type)
18085
+ SENSITIVE = []
18086
+ include Aws::Structure
18087
+ end
18088
+
17027
18089
  # @!attribute [rw] instance_id
17028
18090
  # The identifier of the Amazon Connect instance. You can [find the
17029
18091
  # instance ID][1] in the Amazon Resource Name (ARN) of the instance.
@@ -17190,6 +18252,20 @@ module Aws::Connect
17190
18252
  include Aws::Structure
17191
18253
  end
17192
18254
 
18255
+ # The `UpdateCase` action definition.
18256
+ #
18257
+ # @!attribute [rw] fields
18258
+ # An array of objects with `Field ID` and Value data.
18259
+ # @return [Array<Types::FieldValue>]
18260
+ #
18261
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateCaseActionDefinition AWS API Documentation
18262
+ #
18263
+ class UpdateCaseActionDefinition < Struct.new(
18264
+ :fields)
18265
+ SENSITIVE = []
18266
+ include Aws::Structure
18267
+ end
18268
+
17193
18269
  # @!attribute [rw] initial_contact_id
17194
18270
  # The identifier of the contact. This is the identifier of the contact
17195
18271
  # associated with the first interaction with the contact center.
@@ -17501,6 +18577,48 @@ module Aws::Connect
17501
18577
  #
17502
18578
  class UpdateContactResponse < Aws::EmptyStructure; end
17503
18579
 
18580
+ # @!attribute [rw] instance_id
18581
+ # The identifier of the Amazon Connect instance. You can [find the
18582
+ # instance ID][1] in the Amazon Resource Name (ARN) of the instance.
18583
+ #
18584
+ #
18585
+ #
18586
+ # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
18587
+ # @return [String]
18588
+ #
18589
+ # @!attribute [rw] contact_id
18590
+ # The identifier of the contact in this instance of Amazon Connect.
18591
+ # @return [String]
18592
+ #
18593
+ # @!attribute [rw] queue_time_adjustment_seconds
18594
+ # The number of seconds to add or subtract from the contact's routing
18595
+ # age. Contacts are routed to agents on a first-come, first-serve
18596
+ # basis. This means that changing their amount of time in queue
18597
+ # compared to others also changes their position in queue.
18598
+ # @return [Integer]
18599
+ #
18600
+ # @!attribute [rw] queue_priority
18601
+ # Priority of the contact in the queue. The default priority for new
18602
+ # contacts is 5. You can raise the priority of a contact compared to
18603
+ # other contacts in the queue by assigning them a higher priority,
18604
+ # such as 1 or 2.
18605
+ # @return [Integer]
18606
+ #
18607
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactRoutingDataRequest AWS API Documentation
18608
+ #
18609
+ class UpdateContactRoutingDataRequest < Struct.new(
18610
+ :instance_id,
18611
+ :contact_id,
18612
+ :queue_time_adjustment_seconds,
18613
+ :queue_priority)
18614
+ SENSITIVE = []
18615
+ include Aws::Structure
18616
+ end
18617
+
18618
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactRoutingDataResponse AWS API Documentation
18619
+ #
18620
+ class UpdateContactRoutingDataResponse < Aws::EmptyStructure; end
18621
+
17504
18622
  # @!attribute [rw] instance_id
17505
18623
  # The identifier of the Amazon Connect instance. You can [find the
17506
18624
  # instance ID][1] in the Amazon Resource Name (ARN) of the instance.
@@ -17880,6 +18998,29 @@ module Aws::Connect
17880
18998
  include Aws::Structure
17881
18999
  end
17882
19000
 
19001
+ # @!attribute [rw] instance_id
19002
+ # The identifier of the Amazon Connect instance. You can find the
19003
+ # instance ID in the Amazon Resource Name (ARN) of the instance.
19004
+ # @return [String]
19005
+ #
19006
+ # @!attribute [rw] name
19007
+ # The name of the predefined attribute.
19008
+ # @return [String]
19009
+ #
19010
+ # @!attribute [rw] values
19011
+ # The values of the predefined attribute.
19012
+ # @return [Types::PredefinedAttributeValues]
19013
+ #
19014
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdatePredefinedAttributeRequest AWS API Documentation
19015
+ #
19016
+ class UpdatePredefinedAttributeRequest < Struct.new(
19017
+ :instance_id,
19018
+ :name,
19019
+ :values)
19020
+ SENSITIVE = []
19021
+ include Aws::Structure
19022
+ end
19023
+
17883
19024
  # @!attribute [rw] instance_id
17884
19025
  # The identifier of the Amazon Connect instance. You can [find the
17885
19026
  # instance ID][1] in the Amazon Resource Name (ARN) of the instance.
@@ -18695,6 +19836,31 @@ module Aws::Connect
18695
19836
  include Aws::Structure
18696
19837
  end
18697
19838
 
19839
+ # @!attribute [rw] instance_id
19840
+ # The identifier of the Amazon Connect instance. You can find the
19841
+ # instance ID in the Amazon Resource Name (ARN) of the instance.
19842
+ # @return [String]
19843
+ #
19844
+ # @!attribute [rw] user_id
19845
+ # The identifier of the user account.
19846
+ # @return [String]
19847
+ #
19848
+ # @!attribute [rw] user_proficiencies
19849
+ # The proficiencies to be updated for the user. Proficiencies must
19850
+ # first be associated to the user. You can do this using
19851
+ # AssociateUserProficiencies API.
19852
+ # @return [Array<Types::UserProficiency>]
19853
+ #
19854
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateUserProficienciesRequest AWS API Documentation
19855
+ #
19856
+ class UpdateUserProficienciesRequest < Struct.new(
19857
+ :instance_id,
19858
+ :user_id,
19859
+ :user_proficiencies)
19860
+ SENSITIVE = []
19861
+ include Aws::Structure
19862
+ end
19863
+
18698
19864
  # @!attribute [rw] routing_profile_id
18699
19865
  # The identifier of the routing profile for the user.
18700
19866
  # @return [String]
@@ -19157,6 +20323,51 @@ module Aws::Connect
19157
20323
  include Aws::Structure
19158
20324
  end
19159
20325
 
20326
+ # Information about proficiency of a user.
20327
+ #
20328
+ # @!attribute [rw] attribute_name
20329
+ # The name of user's proficiency. You must use name of predefined
20330
+ # attribute present in the Amazon Connect instance.
20331
+ # @return [String]
20332
+ #
20333
+ # @!attribute [rw] attribute_value
20334
+ # The value of user's proficiency. You must use value of predefined
20335
+ # attribute present in the Amazon Connect instance.
20336
+ # @return [String]
20337
+ #
20338
+ # @!attribute [rw] level
20339
+ # The level of the proficiency. The valid values are 1, 2, 3, 4 and 5.
20340
+ # @return [Float]
20341
+ #
20342
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UserProficiency AWS API Documentation
20343
+ #
20344
+ class UserProficiency < Struct.new(
20345
+ :attribute_name,
20346
+ :attribute_value,
20347
+ :level)
20348
+ SENSITIVE = []
20349
+ include Aws::Structure
20350
+ end
20351
+
20352
+ # Information about proficiency to be disassociated from the user.
20353
+ #
20354
+ # @!attribute [rw] attribute_name
20355
+ # The name of user's proficiency.
20356
+ # @return [String]
20357
+ #
20358
+ # @!attribute [rw] attribute_value
20359
+ # The value of user's proficiency.
20360
+ # @return [String]
20361
+ #
20362
+ # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UserProficiencyDisassociate AWS API Documentation
20363
+ #
20364
+ class UserProficiencyDisassociate < Struct.new(
20365
+ :attribute_name,
20366
+ :attribute_value)
20367
+ SENSITIVE = []
20368
+ include Aws::Structure
20369
+ end
20370
+
19160
20371
  # Contains information about the quick connect configuration settings
19161
20372
  # for a user. The contact flow must be of type Transfer to Agent.
19162
20373
  #