aws-sdk-connect 1.143.0 → 1.145.0
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- checksums.yaml +4 -4
- data/CHANGELOG.md +10 -0
- data/VERSION +1 -1
- data/lib/aws-sdk-connect/client.rb +793 -13
- data/lib/aws-sdk-connect/client_api.rb +576 -0
- data/lib/aws-sdk-connect/endpoints.rb +196 -0
- data/lib/aws-sdk-connect/errors.rb +16 -0
- data/lib/aws-sdk-connect/plugins/endpoints.rb +28 -0
- data/lib/aws-sdk-connect/types.rb +1223 -12
- data/lib/aws-sdk-connect.rb +1 -1
- metadata +2 -2
@@ -155,6 +155,43 @@ module Aws::Connect
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include Aws::Structure
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end
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# A structure that defines agent hierarchy group levels which can be
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# used to filter search results. Important: Agent hierarchy group level
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# information in search result is a snapshot, it does not represent
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# current agent hierarchy who handled the contact.
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#
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# @!attribute [rw] l1_ids
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# The identifiers for level 1 hierarchy groups.
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# @return [Array<String>]
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#
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# @!attribute [rw] l2_ids
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# The identifiers for level 2 hierarchy groups.
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# @return [Array<String>]
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#
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# @!attribute [rw] l3_ids
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# The identifiers for level 3 hierarchy groups.
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# @return [Array<String>]
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#
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# @!attribute [rw] l4_ids
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# The identifiers for level 4 hierarchy groups.
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# @return [Array<String>]
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#
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# @!attribute [rw] l5_ids
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# The identifiers for level 5 hierarchy groups.
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# @return [Array<String>]
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#
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# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AgentHierarchyGroups AWS API Documentation
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#
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class AgentHierarchyGroups < Struct.new(
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:l1_ids,
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:l2_ids,
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:l3_ids,
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:l4_ids,
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:l5_ids)
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SENSITIVE = []
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include Aws::Structure
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end
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# Information about the agent who accepted the contact.
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#
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# @!attribute [rw] id
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@@ -165,11 +202,16 @@ module Aws::Connect
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# The timestamp when the contact was connected to the agent.
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# @return [Time]
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#
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# @!attribute [rw] agent_pause_duration_in_seconds
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# Agent pause duration for a contact in seconds.
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# @return [Integer]
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#
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# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AgentInfo AWS API Documentation
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#
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class AgentInfo < Struct.new(
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:id,
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-
:connected_to_agent_timestamp
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:connected_to_agent_timestamp,
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:agent_pause_duration_in_seconds)
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SENSITIVE = []
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include Aws::Structure
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end
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@@ -827,6 +869,29 @@ module Aws::Connect
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#
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class AssociateTrafficDistributionGroupUserResponse < Aws::EmptyStructure; end
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# @!attribute [rw] instance_id
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# The identifier of the Amazon Connect instance. You can find the
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# instance ID in the Amazon Resource Name (ARN of the instance).
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# @return [String]
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#
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# @!attribute [rw] user_id
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# The identifier of the user account.
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# @return [String]
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#
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# @!attribute [rw] user_proficiencies
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# The proficiencies to associate with the user.
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# @return [Array<Types::UserProficiency>]
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#
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# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AssociateUserProficienciesRequest AWS API Documentation
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#
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class AssociateUserProficienciesRequest < Struct.new(
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:instance_id,
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:user_id,
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:user_proficiencies)
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SENSITIVE = []
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include Aws::Structure
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end
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# Information about a reference when the `referenceType` is
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# `ATTACHMENT`. Otherwise, null.
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#
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@@ -1447,6 +1512,20 @@ module Aws::Connect
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include Aws::Structure
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end
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# Operation cannot be performed at this time as there is a conflict with
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# another operation or contact state.
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#
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# @!attribute [rw] message
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# @return [String]
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#
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# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ConflictException AWS API Documentation
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#
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class ConflictException < Struct.new(
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:message)
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SENSITIVE = []
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include Aws::Structure
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end
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# Information required to join the call.
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#
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# @!attribute [rw] attendee
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# The timestamp when contact was last updated.
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# @return [Time]
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#
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# @!attribute [rw] last_paused_timestamp
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# The timestamp when the contact was last paused.
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# @return [Time]
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#
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# @!attribute [rw] last_resumed_timestamp
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# The timestamp when the contact was last resumed.
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# @return [Time]
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#
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# @!attribute [rw] total_pause_count
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# Total pause count for a contact.
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# @return [Integer]
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#
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# @!attribute [rw] total_pause_duration_in_seconds
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# Total pause duration for a contact in seconds.
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# @return [Integer]
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#
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# @!attribute [rw] scheduled_timestamp
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# The timestamp, in Unix epoch time format, at which to start running
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# the inbound flow.
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@@ -1548,6 +1643,21 @@ module Aws::Connect
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# Information about Amazon Connect Wisdom.
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# @return [Types::WisdomInfo]
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#
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# @!attribute [rw] queue_time_adjustment_seconds
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# An integer that represents the queue time adjust to be applied to
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# the contact, in seconds (longer / larger queue time are routed
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# preferentially). Cannot be specified if the QueuePriority is
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# specified. Must be statically defined and a valid integer value.
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# @return [Integer]
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#
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# @!attribute [rw] queue_priority
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# An integer that represents the queue priority to be applied to the
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# contact (lower priorities are routed preferentially). Cannot be
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# specified if the QueueTimeAdjustmentSeconds is specified. Must be
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# statically defined, must be larger than zero, and a valid integer
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# value. Default Value is 5.
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# @return [Integer]
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#
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# @!attribute [rw] tags
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# Tags associated with the contact. This contains both Amazon Web
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# Services generated and user-defined tags.
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:initiation_timestamp,
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:disconnect_timestamp,
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:last_update_timestamp,
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:last_paused_timestamp,
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:last_resumed_timestamp,
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:total_pause_count,
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:total_pause_duration_in_seconds,
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:scheduled_timestamp,
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:related_contact_id,
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:wisdom_info,
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:queue_time_adjustment_seconds,
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:queue_priority,
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:tags)
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SENSITIVE = []
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include Aws::Structure
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end
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# A structure that defines filters can be used to search within outputs
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# analyzed by Amazon Connect Contact Lens in a contact.
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#
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# @!attribute [rw] transcript
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# A structure that defines filters can be used to search with text
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# within an Amazon Connect Contact Lens analyzed transcript.
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# @return [Types::Transcript]
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#
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# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactAnalysis AWS API Documentation
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#
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class ContactAnalysis < Struct.new(
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:transcript)
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SENSITIVE = []
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include Aws::Structure
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end
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# Request object with information to create a contact.
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#
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# @!attribute [rw] system_endpoint
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include Aws::Structure
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end
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# Information of returned contact.
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#
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# @!attribute [rw] arn
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# The Amazon Resource Name (ARN) of the contact
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# @return [String]
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#
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# @!attribute [rw] id
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# The identifier of the contact summary.
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# @return [String]
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#
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# @!attribute [rw] initial_contact_id
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# If this contact is related to other contacts, this is the ID of the
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# initial contact.
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# @return [String]
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#
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# @!attribute [rw] previous_contact_id
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# If this contact is not the first contact, this is the ID of the
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# previous contact.
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# @return [String]
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#
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# @!attribute [rw] initiation_method
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# Indicates how the contact was initiated.
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# @return [String]
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#
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# @!attribute [rw] channel
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# How the contact reached your contact center.
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# @return [String]
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#
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# @!attribute [rw] queue_info
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# If this contact was queued, this contains information about the
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# queue.
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# @return [Types::ContactSearchSummaryQueueInfo]
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#
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# @!attribute [rw] agent_info
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# Information about the agent who accepted the contact.
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# @return [Types::ContactSearchSummaryAgentInfo]
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#
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# @!attribute [rw] initiation_timestamp
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# The date and time this contact was initiated, in UTC time. For
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# INBOUND, this is when the contact arrived. For OUTBOUND, this is
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# when the agent began dialing. For CALLBACK, this is when the
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# callback contact was created. For TRANSFER and QUEUE\_TRANSFER, this
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# is when the transfer was initiated. For API, this is when the
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# request arrived. For EXTERNAL\_OUTBOUND, this is when the agent
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# started dialing the external participant. For MONITOR, this is when
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# the supervisor started listening to a contact.
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# @return [Time]
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#
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# @!attribute [rw] disconnect_timestamp
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# The timestamp when the customer endpoint disconnected from Amazon
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# Connect.
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# @return [Time]
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#
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# @!attribute [rw] scheduled_timestamp
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# The timestamp, in Unix epoch time format, at which to start running
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# the inbound flow.
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# @return [Time]
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#
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# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactSearchSummary AWS API Documentation
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#
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class ContactSearchSummary < Struct.new(
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:arn,
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:id,
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:initial_contact_id,
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:previous_contact_id,
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:initiation_method,
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:channel,
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:queue_info,
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:agent_info,
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:initiation_timestamp,
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:disconnect_timestamp,
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:scheduled_timestamp)
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SENSITIVE = []
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include Aws::Structure
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end
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# Information about the agent who accepted the contact.
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#
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# @!attribute [rw] id
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# The identifier of the agent who accepted the contact.
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# @return [String]
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#
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# @!attribute [rw] connected_to_agent_timestamp
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# The timestamp when the contact was connected to the agent.
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# @return [Time]
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#
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# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactSearchSummaryAgentInfo AWS API Documentation
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#
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class ContactSearchSummaryAgentInfo < Struct.new(
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:id,
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:connected_to_agent_timestamp)
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SENSITIVE = []
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include Aws::Structure
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end
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# If this contact was queued, this contains information about the queue.
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#
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# @!attribute [rw] id
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# The unique identifier for the queue.
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# @return [String]
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#
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# @!attribute [rw] enqueue_timestamp
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# The timestamp when the contact was added to the queue.
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# @return [Time]
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#
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# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ContactSearchSummaryQueueInfo AWS API Documentation
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#
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class ContactSearchSummaryQueueInfo < Struct.new(
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:id,
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:enqueue_timestamp)
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SENSITIVE = []
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include Aws::Structure
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end
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# An object that can be used to specify Tag conditions inside the
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# `SearchFilter`. This accepts an `OR` of `AND` (List of List) input
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# where:
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end
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# The `CreateCase` action definition.
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#
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# @!attribute [rw] fields
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# An array of objects with `Field ID` and `Value` data.
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# @return [Array<Types::FieldValue>]
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#
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# @!attribute [rw] template_id
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# A unique identifier of a template.
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# @return [String]
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#
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# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateCaseActionDefinition AWS API Documentation
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#
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class CreateCaseActionDefinition < Struct.new(
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:fields,
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:template_id)
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SENSITIVE = []
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include Aws::Structure
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end
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# @!attribute [rw] instance_id
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# The identifier of the Amazon Connect instance. You can [find the
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# instance ID][1] in the Amazon Resource Name (ARN) of the instance.
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include Aws::Structure
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end
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# @!attribute [rw] instance_id
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# The identifier of the Amazon Connect instance. You can find the
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# instance ID in the Amazon Resource Name (ARN) of the instance.
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# @return [String]
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#
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# @!attribute [rw] name
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# The name of the predefined attribute.
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# @return [String]
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#
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# @!attribute [rw] values
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# The values of the predefined attribute.
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2834
|
+
# @return [Types::PredefinedAttributeValues]
|
2835
|
+
#
|
2836
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreatePredefinedAttributeRequest AWS API Documentation
|
2837
|
+
#
|
2838
|
+
class CreatePredefinedAttributeRequest < Struct.new(
|
2839
|
+
:instance_id,
|
2840
|
+
:name,
|
2841
|
+
:values)
|
2842
|
+
SENSITIVE = []
|
2843
|
+
include Aws::Structure
|
2844
|
+
end
|
2845
|
+
|
2558
2846
|
# @!attribute [rw] instance_id
|
2559
2847
|
# The identifier of the Amazon Connect instance. You can [find the
|
2560
2848
|
# instance ID][1] in the Amazon Resource Name (ARN) of the instance.
|
@@ -3952,6 +4240,24 @@ module Aws::Connect
|
|
3952
4240
|
include Aws::Structure
|
3953
4241
|
end
|
3954
4242
|
|
4243
|
+
# @!attribute [rw] instance_id
|
4244
|
+
# The identifier of the Amazon Connect instance. You can find the
|
4245
|
+
# instance ID in the Amazon Resource Name (ARN) of the instance.
|
4246
|
+
# @return [String]
|
4247
|
+
#
|
4248
|
+
# @!attribute [rw] name
|
4249
|
+
# The name of the predefined attribute.
|
4250
|
+
# @return [String]
|
4251
|
+
#
|
4252
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DeletePredefinedAttributeRequest AWS API Documentation
|
4253
|
+
#
|
4254
|
+
class DeletePredefinedAttributeRequest < Struct.new(
|
4255
|
+
:instance_id,
|
4256
|
+
:name)
|
4257
|
+
SENSITIVE = []
|
4258
|
+
include Aws::Structure
|
4259
|
+
end
|
4260
|
+
|
3955
4261
|
# @!attribute [rw] instance_id
|
3956
4262
|
# The identifier of the Amazon Connect instance. You can [find the
|
3957
4263
|
# instance ID][1] in the Amazon Resource Name (ARN) of the instance.
|
@@ -4665,6 +4971,36 @@ module Aws::Connect
|
|
4665
4971
|
include Aws::Structure
|
4666
4972
|
end
|
4667
4973
|
|
4974
|
+
# @!attribute [rw] instance_id
|
4975
|
+
# The identifier of the Amazon Connect instance. You can find the
|
4976
|
+
# instance ID in the Amazon Resource Name (ARN) of the instance.
|
4977
|
+
# @return [String]
|
4978
|
+
#
|
4979
|
+
# @!attribute [rw] name
|
4980
|
+
# The name of the predefined attribute.
|
4981
|
+
# @return [String]
|
4982
|
+
#
|
4983
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribePredefinedAttributeRequest AWS API Documentation
|
4984
|
+
#
|
4985
|
+
class DescribePredefinedAttributeRequest < Struct.new(
|
4986
|
+
:instance_id,
|
4987
|
+
:name)
|
4988
|
+
SENSITIVE = []
|
4989
|
+
include Aws::Structure
|
4990
|
+
end
|
4991
|
+
|
4992
|
+
# @!attribute [rw] predefined_attribute
|
4993
|
+
# Information about the predefined attribute.
|
4994
|
+
# @return [Types::PredefinedAttribute]
|
4995
|
+
#
|
4996
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribePredefinedAttributeResponse AWS API Documentation
|
4997
|
+
#
|
4998
|
+
class DescribePredefinedAttributeResponse < Struct.new(
|
4999
|
+
:predefined_attribute)
|
5000
|
+
SENSITIVE = []
|
5001
|
+
include Aws::Structure
|
5002
|
+
end
|
5003
|
+
|
4668
5004
|
# @!attribute [rw] instance_id
|
4669
5005
|
# The identifier of the Amazon Connect instance. You can [find the
|
4670
5006
|
# instance ID][1] in the Amazon Resource Name (ARN) of the instance.
|
@@ -5089,12 +5425,17 @@ module Aws::Connect
|
|
5089
5425
|
# Information about the routing profile assigned to the user.
|
5090
5426
|
# @return [Types::RoutingProfileReference]
|
5091
5427
|
#
|
5428
|
+
# @!attribute [rw] routing_step_expression
|
5429
|
+
# The expression of a step in a routing criteria.
|
5430
|
+
# @return [String]
|
5431
|
+
#
|
5092
5432
|
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/Dimensions AWS API Documentation
|
5093
5433
|
#
|
5094
5434
|
class Dimensions < Struct.new(
|
5095
5435
|
:queue,
|
5096
5436
|
:channel,
|
5097
|
-
:routing_profile
|
5437
|
+
:routing_profile,
|
5438
|
+
:routing_step_expression)
|
5098
5439
|
SENSITIVE = []
|
5099
5440
|
include Aws::Structure
|
5100
5441
|
end
|
@@ -5422,6 +5763,29 @@ module Aws::Connect
|
|
5422
5763
|
#
|
5423
5764
|
class DisassociateTrafficDistributionGroupUserResponse < Aws::EmptyStructure; end
|
5424
5765
|
|
5766
|
+
# @!attribute [rw] instance_id
|
5767
|
+
# The identifier of the Amazon Connect instance. You can find the
|
5768
|
+
# instance ID in the Amazon Resource Name (ARN) of the instance.
|
5769
|
+
# @return [String]
|
5770
|
+
#
|
5771
|
+
# @!attribute [rw] user_id
|
5772
|
+
# The identifier of the user account.
|
5773
|
+
# @return [String]
|
5774
|
+
#
|
5775
|
+
# @!attribute [rw] user_proficiencies
|
5776
|
+
# The proficiencies to disassociate from the user.
|
5777
|
+
# @return [Array<Types::UserProficiencyDisassociate>]
|
5778
|
+
#
|
5779
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DisassociateUserProficienciesRequest AWS API Documentation
|
5780
|
+
#
|
5781
|
+
class DisassociateUserProficienciesRequest < Struct.new(
|
5782
|
+
:instance_id,
|
5783
|
+
:user_id,
|
5784
|
+
:user_proficiencies)
|
5785
|
+
SENSITIVE = []
|
5786
|
+
include Aws::Structure
|
5787
|
+
end
|
5788
|
+
|
5425
5789
|
# Contains details about why a contact was disconnected. Only Amazon
|
5426
5790
|
# Connect outbound campaigns can provide this field.
|
5427
5791
|
#
|
@@ -5517,6 +5881,14 @@ module Aws::Connect
|
|
5517
5881
|
include Aws::Structure
|
5518
5882
|
end
|
5519
5883
|
|
5884
|
+
# An empty value.
|
5885
|
+
#
|
5886
|
+
# @api private
|
5887
|
+
#
|
5888
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EmptyFieldValue AWS API Documentation
|
5889
|
+
#
|
5890
|
+
class EmptyFieldValue < Aws::EmptyStructure; end
|
5891
|
+
|
5520
5892
|
# The encryption configuration.
|
5521
5893
|
#
|
5522
5894
|
# @!attribute [rw] encryption_type
|
@@ -5548,6 +5920,14 @@ module Aws::Connect
|
|
5548
5920
|
include Aws::Structure
|
5549
5921
|
end
|
5550
5922
|
|
5923
|
+
# End associated tasks related to a case.
|
5924
|
+
#
|
5925
|
+
# @api private
|
5926
|
+
#
|
5927
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EndAssociatedTasksActionDefinition AWS API Documentation
|
5928
|
+
#
|
5929
|
+
class EndAssociatedTasksActionDefinition < Aws::EmptyStructure; end
|
5930
|
+
|
5551
5931
|
# Information about the endpoint.
|
5552
5932
|
#
|
5553
5933
|
# @!attribute [rw] type
|
@@ -6489,8 +6869,56 @@ module Aws::Connect
|
|
6489
6869
|
include Aws::Structure
|
6490
6870
|
end
|
6491
6871
|
|
6492
|
-
#
|
6493
|
-
#
|
6872
|
+
# Object for case field values.
|
6873
|
+
#
|
6874
|
+
# @!attribute [rw] id
|
6875
|
+
# Unique identifier of a field.
|
6876
|
+
# @return [String]
|
6877
|
+
#
|
6878
|
+
# @!attribute [rw] value
|
6879
|
+
# Union of potential field value types.
|
6880
|
+
# @return [Types::FieldValueUnion]
|
6881
|
+
#
|
6882
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/FieldValue AWS API Documentation
|
6883
|
+
#
|
6884
|
+
class FieldValue < Struct.new(
|
6885
|
+
:id,
|
6886
|
+
:value)
|
6887
|
+
SENSITIVE = []
|
6888
|
+
include Aws::Structure
|
6889
|
+
end
|
6890
|
+
|
6891
|
+
# Object to store union of Field values.
|
6892
|
+
#
|
6893
|
+
# @!attribute [rw] boolean_value
|
6894
|
+
# A Boolean number value type.
|
6895
|
+
# @return [Boolean]
|
6896
|
+
#
|
6897
|
+
# @!attribute [rw] double_value
|
6898
|
+
# a Double number value type.
|
6899
|
+
# @return [Float]
|
6900
|
+
#
|
6901
|
+
# @!attribute [rw] empty_value
|
6902
|
+
# An empty value.
|
6903
|
+
# @return [Types::EmptyFieldValue]
|
6904
|
+
#
|
6905
|
+
# @!attribute [rw] string_value
|
6906
|
+
# String value type.
|
6907
|
+
# @return [String]
|
6908
|
+
#
|
6909
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/FieldValueUnion AWS API Documentation
|
6910
|
+
#
|
6911
|
+
class FieldValueUnion < Struct.new(
|
6912
|
+
:boolean_value,
|
6913
|
+
:double_value,
|
6914
|
+
:empty_value,
|
6915
|
+
:string_value)
|
6916
|
+
SENSITIVE = []
|
6917
|
+
include Aws::Structure
|
6918
|
+
end
|
6919
|
+
|
6920
|
+
# Contains the filter to apply when retrieving metrics with the
|
6921
|
+
# [GetMetricDataV2][1] API.
|
6494
6922
|
#
|
6495
6923
|
#
|
6496
6924
|
#
|
@@ -6536,12 +6964,18 @@ module Aws::Connect
|
|
6536
6964
|
# A list of up to 100 routing profile IDs or ARNs.
|
6537
6965
|
# @return [Array<String>]
|
6538
6966
|
#
|
6967
|
+
# @!attribute [rw] routing_step_expressions
|
6968
|
+
# A list of expressions as a filter, in which an expression is an
|
6969
|
+
# object of a step in a routing criteria.
|
6970
|
+
# @return [Array<String>]
|
6971
|
+
#
|
6539
6972
|
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/Filters AWS API Documentation
|
6540
6973
|
#
|
6541
6974
|
class Filters < Struct.new(
|
6542
6975
|
:queues,
|
6543
6976
|
:channels,
|
6544
|
-
:routing_profiles
|
6977
|
+
:routing_profiles,
|
6978
|
+
:routing_step_expressions)
|
6545
6979
|
SENSITIVE = []
|
6546
6980
|
include Aws::Structure
|
6547
6981
|
end
|
@@ -7488,6 +7922,13 @@ module Aws::Connect
|
|
7488
7922
|
# Agent, Agent Hierarchy, Feature,
|
7489
7923
|
# contact/segmentAttributes/connect:Subtype
|
7490
7924
|
#
|
7925
|
+
# AVG\_ACTIVE\_TIME
|
7926
|
+
#
|
7927
|
+
# : Unit: Seconds
|
7928
|
+
#
|
7929
|
+
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
7930
|
+
# Agent, Agent Hierarchy
|
7931
|
+
#
|
7491
7932
|
# AVG\_AFTER\_CONTACT\_WORK\_TIME
|
7492
7933
|
#
|
7493
7934
|
# : Unit: Seconds
|
@@ -7518,6 +7959,13 @@ module Aws::Connect
|
|
7518
7959
|
#
|
7519
7960
|
# </note>
|
7520
7961
|
#
|
7962
|
+
# AVG\_AGENT\_PAUSE\_TIME
|
7963
|
+
#
|
7964
|
+
# : Unit: Seconds
|
7965
|
+
#
|
7966
|
+
# Valid groupings and filters: Queue, Channel, Routing Profile,
|
7967
|
+
# Agent, Agent Hierarchy
|
7968
|
+
#
|
7521
7969
|
# AVG\_CONTACT\_DURATION
|
7522
7970
|
#
|
7523
7971
|
# : Unit: Seconds
|
@@ -10595,6 +11043,49 @@ module Aws::Connect
|
|
10595
11043
|
include Aws::Structure
|
10596
11044
|
end
|
10597
11045
|
|
11046
|
+
# @!attribute [rw] instance_id
|
11047
|
+
# The identifier of the Amazon Connect instance. You can find the
|
11048
|
+
# instance ID in the Amazon Resource Name (ARN) of the instance.
|
11049
|
+
# @return [String]
|
11050
|
+
#
|
11051
|
+
# @!attribute [rw] next_token
|
11052
|
+
# The token for the next set of results. Use the value returned in the
|
11053
|
+
# previous response in the next request to retrieve the next set of
|
11054
|
+
# results.
|
11055
|
+
# @return [String]
|
11056
|
+
#
|
11057
|
+
# @!attribute [rw] max_results
|
11058
|
+
# The maximum number of results to return per page.
|
11059
|
+
# @return [Integer]
|
11060
|
+
#
|
11061
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListPredefinedAttributesRequest AWS API Documentation
|
11062
|
+
#
|
11063
|
+
class ListPredefinedAttributesRequest < Struct.new(
|
11064
|
+
:instance_id,
|
11065
|
+
:next_token,
|
11066
|
+
:max_results)
|
11067
|
+
SENSITIVE = []
|
11068
|
+
include Aws::Structure
|
11069
|
+
end
|
11070
|
+
|
11071
|
+
# @!attribute [rw] next_token
|
11072
|
+
# If there are additional results, this is the token for the next set
|
11073
|
+
# of results.
|
11074
|
+
# @return [String]
|
11075
|
+
#
|
11076
|
+
# @!attribute [rw] predefined_attribute_summary_list
|
11077
|
+
# Summary of the predefined attributes.
|
11078
|
+
# @return [Array<Types::PredefinedAttributeSummary>]
|
11079
|
+
#
|
11080
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListPredefinedAttributesResponse AWS API Documentation
|
11081
|
+
#
|
11082
|
+
class ListPredefinedAttributesResponse < Struct.new(
|
11083
|
+
:next_token,
|
11084
|
+
:predefined_attribute_summary_list)
|
11085
|
+
SENSITIVE = []
|
11086
|
+
include Aws::Structure
|
11087
|
+
end
|
11088
|
+
|
10598
11089
|
# @!attribute [rw] instance_id
|
10599
11090
|
# The identifier of the Amazon Connect instance.
|
10600
11091
|
# @return [String]
|
@@ -11578,6 +12069,64 @@ module Aws::Connect
|
|
11578
12069
|
include Aws::Structure
|
11579
12070
|
end
|
11580
12071
|
|
12072
|
+
# @!attribute [rw] instance_id
|
12073
|
+
# The identifier of the Amazon Connect instance. You can find the
|
12074
|
+
# instance ID in the Amazon Resource Name (ARN) of the instance.
|
12075
|
+
# @return [String]
|
12076
|
+
#
|
12077
|
+
# @!attribute [rw] user_id
|
12078
|
+
# The identifier of the user account.
|
12079
|
+
# @return [String]
|
12080
|
+
#
|
12081
|
+
# @!attribute [rw] next_token
|
12082
|
+
# The token for the next set of results. Use the value returned in the
|
12083
|
+
# previous response in the next request to retrieve the next set of
|
12084
|
+
# results.
|
12085
|
+
# @return [String]
|
12086
|
+
#
|
12087
|
+
# @!attribute [rw] max_results
|
12088
|
+
# The maximum number of results to return per page.
|
12089
|
+
# @return [Integer]
|
12090
|
+
#
|
12091
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListUserProficienciesRequest AWS API Documentation
|
12092
|
+
#
|
12093
|
+
class ListUserProficienciesRequest < Struct.new(
|
12094
|
+
:instance_id,
|
12095
|
+
:user_id,
|
12096
|
+
:next_token,
|
12097
|
+
:max_results)
|
12098
|
+
SENSITIVE = []
|
12099
|
+
include Aws::Structure
|
12100
|
+
end
|
12101
|
+
|
12102
|
+
# @!attribute [rw] next_token
|
12103
|
+
# If there are additional results, this is the token for the next set
|
12104
|
+
# of results.
|
12105
|
+
# @return [String]
|
12106
|
+
#
|
12107
|
+
# @!attribute [rw] user_proficiency_list
|
12108
|
+
# Information about the user proficiencies.
|
12109
|
+
# @return [Array<Types::UserProficiency>]
|
12110
|
+
#
|
12111
|
+
# @!attribute [rw] last_modified_time
|
12112
|
+
# The last time that the user's proficiencies are were modified.
|
12113
|
+
# @return [Time]
|
12114
|
+
#
|
12115
|
+
# @!attribute [rw] last_modified_region
|
12116
|
+
# The region in which a user's proficiencies were last modified.
|
12117
|
+
# @return [String]
|
12118
|
+
#
|
12119
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListUserProficienciesResponse AWS API Documentation
|
12120
|
+
#
|
12121
|
+
class ListUserProficienciesResponse < Struct.new(
|
12122
|
+
:next_token,
|
12123
|
+
:user_proficiency_list,
|
12124
|
+
:last_modified_time,
|
12125
|
+
:last_modified_region)
|
12126
|
+
SENSITIVE = []
|
12127
|
+
include Aws::Structure
|
12128
|
+
end
|
12129
|
+
|
11581
12130
|
# @!attribute [rw] instance_id
|
11582
12131
|
# The identifier of the Amazon Connect instance. You can [find the
|
11583
12132
|
# instance ID][1] in the Amazon Resource Name (ARN) of the instance.
|
@@ -12385,6 +12934,33 @@ module Aws::Connect
|
|
12385
12934
|
include Aws::Structure
|
12386
12935
|
end
|
12387
12936
|
|
12937
|
+
# @!attribute [rw] contact_id
|
12938
|
+
# The identifier of the contact.
|
12939
|
+
# @return [String]
|
12940
|
+
#
|
12941
|
+
# @!attribute [rw] instance_id
|
12942
|
+
# The identifier of the Amazon Connect instance. You can find the
|
12943
|
+
# `instanceId` in the ARN of the instance.
|
12944
|
+
# @return [String]
|
12945
|
+
#
|
12946
|
+
# @!attribute [rw] contact_flow_id
|
12947
|
+
# The identifier of the flow.
|
12948
|
+
# @return [String]
|
12949
|
+
#
|
12950
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/PauseContactRequest AWS API Documentation
|
12951
|
+
#
|
12952
|
+
class PauseContactRequest < Struct.new(
|
12953
|
+
:contact_id,
|
12954
|
+
:instance_id,
|
12955
|
+
:contact_flow_id)
|
12956
|
+
SENSITIVE = []
|
12957
|
+
include Aws::Structure
|
12958
|
+
end
|
12959
|
+
|
12960
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/PauseContactResponse AWS API Documentation
|
12961
|
+
#
|
12962
|
+
class PauseContactResponse < Aws::EmptyStructure; end
|
12963
|
+
|
12388
12964
|
# Enable persistent chats. For more information about enabling
|
12389
12965
|
# persistent chat, and for example use cases and how to configure for
|
12390
12966
|
# them, see [Enable persistent chat][1].
|
@@ -12518,6 +13094,114 @@ module Aws::Connect
|
|
12518
13094
|
include Aws::Structure
|
12519
13095
|
end
|
12520
13096
|
|
13097
|
+
# Information about a predefined attribute.
|
13098
|
+
#
|
13099
|
+
# @!attribute [rw] name
|
13100
|
+
# The name of the predefined attribute.
|
13101
|
+
# @return [String]
|
13102
|
+
#
|
13103
|
+
# @!attribute [rw] values
|
13104
|
+
# The values of the predefined attribute.
|
13105
|
+
# @return [Types::PredefinedAttributeValues]
|
13106
|
+
#
|
13107
|
+
# @!attribute [rw] last_modified_time
|
13108
|
+
# Last modified time.
|
13109
|
+
# @return [Time]
|
13110
|
+
#
|
13111
|
+
# @!attribute [rw] last_modified_region
|
13112
|
+
# Last modified region.
|
13113
|
+
# @return [String]
|
13114
|
+
#
|
13115
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/PredefinedAttribute AWS API Documentation
|
13116
|
+
#
|
13117
|
+
class PredefinedAttribute < Struct.new(
|
13118
|
+
:name,
|
13119
|
+
:values,
|
13120
|
+
:last_modified_time,
|
13121
|
+
:last_modified_region)
|
13122
|
+
SENSITIVE = []
|
13123
|
+
include Aws::Structure
|
13124
|
+
end
|
13125
|
+
|
13126
|
+
# The search criteria to be used to return predefined attributes.
|
13127
|
+
#
|
13128
|
+
# @!attribute [rw] or_conditions
|
13129
|
+
# A list of conditions which would be applied together with an `OR`
|
13130
|
+
# condition.
|
13131
|
+
# @return [Array<Types::PredefinedAttributeSearchCriteria>]
|
13132
|
+
#
|
13133
|
+
# @!attribute [rw] and_conditions
|
13134
|
+
# A list of conditions which would be applied together with an `AND`
|
13135
|
+
# condition.
|
13136
|
+
# @return [Array<Types::PredefinedAttributeSearchCriteria>]
|
13137
|
+
#
|
13138
|
+
# @!attribute [rw] string_condition
|
13139
|
+
# A leaf node condition which can be used to specify a string
|
13140
|
+
# condition.
|
13141
|
+
#
|
13142
|
+
# <note markdown="1"> The currently supported values for `FieldName` are `name` and
|
13143
|
+
# `description`.
|
13144
|
+
#
|
13145
|
+
# </note>
|
13146
|
+
# @return [Types::StringCondition]
|
13147
|
+
#
|
13148
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/PredefinedAttributeSearchCriteria AWS API Documentation
|
13149
|
+
#
|
13150
|
+
class PredefinedAttributeSearchCriteria < Struct.new(
|
13151
|
+
:or_conditions,
|
13152
|
+
:and_conditions,
|
13153
|
+
:string_condition)
|
13154
|
+
SENSITIVE = []
|
13155
|
+
include Aws::Structure
|
13156
|
+
end
|
13157
|
+
|
13158
|
+
# Summary of a predefined attribute.
|
13159
|
+
#
|
13160
|
+
# @!attribute [rw] name
|
13161
|
+
# The name of the predefined attribute.
|
13162
|
+
# @return [String]
|
13163
|
+
#
|
13164
|
+
# @!attribute [rw] last_modified_time
|
13165
|
+
# Last modified time.
|
13166
|
+
# @return [Time]
|
13167
|
+
#
|
13168
|
+
# @!attribute [rw] last_modified_region
|
13169
|
+
# Last modified region.
|
13170
|
+
# @return [String]
|
13171
|
+
#
|
13172
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/PredefinedAttributeSummary AWS API Documentation
|
13173
|
+
#
|
13174
|
+
class PredefinedAttributeSummary < Struct.new(
|
13175
|
+
:name,
|
13176
|
+
:last_modified_time,
|
13177
|
+
:last_modified_region)
|
13178
|
+
SENSITIVE = []
|
13179
|
+
include Aws::Structure
|
13180
|
+
end
|
13181
|
+
|
13182
|
+
# Information about values of a predefined attribute.
|
13183
|
+
#
|
13184
|
+
# @note PredefinedAttributeValues is a union - when making an API calls you must set exactly one of the members.
|
13185
|
+
#
|
13186
|
+
# @note PredefinedAttributeValues is a union - when returned from an API call exactly one value will be set and the returned type will be a subclass of PredefinedAttributeValues corresponding to the set member.
|
13187
|
+
#
|
13188
|
+
# @!attribute [rw] string_list
|
13189
|
+
# Predefined attribute values of type string list.
|
13190
|
+
# @return [Array<String>]
|
13191
|
+
#
|
13192
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/PredefinedAttributeValues AWS API Documentation
|
13193
|
+
#
|
13194
|
+
class PredefinedAttributeValues < Struct.new(
|
13195
|
+
:string_list,
|
13196
|
+
:unknown)
|
13197
|
+
SENSITIVE = []
|
13198
|
+
include Aws::Structure
|
13199
|
+
include Aws::Structure::Union
|
13200
|
+
|
13201
|
+
class StringList < PredefinedAttributeValues; end
|
13202
|
+
class Unknown < PredefinedAttributeValues; end
|
13203
|
+
end
|
13204
|
+
|
12521
13205
|
# Information about a problem detail.
|
12522
13206
|
#
|
12523
13207
|
# @!attribute [rw] message
|
@@ -13879,6 +14563,33 @@ module Aws::Connect
|
|
13879
14563
|
#
|
13880
14564
|
class ResumeContactRecordingResponse < Aws::EmptyStructure; end
|
13881
14565
|
|
14566
|
+
# @!attribute [rw] contact_id
|
14567
|
+
# The identifier of the contact.
|
14568
|
+
# @return [String]
|
14569
|
+
#
|
14570
|
+
# @!attribute [rw] instance_id
|
14571
|
+
# The identifier of the Amazon Connect instance. You can find the
|
14572
|
+
# `instanceId` in the ARN of the instance.
|
14573
|
+
# @return [String]
|
14574
|
+
#
|
14575
|
+
# @!attribute [rw] contact_flow_id
|
14576
|
+
# The identifier of the flow.
|
14577
|
+
# @return [String]
|
14578
|
+
#
|
14579
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ResumeContactRequest AWS API Documentation
|
14580
|
+
#
|
14581
|
+
class ResumeContactRequest < Struct.new(
|
14582
|
+
:contact_id,
|
14583
|
+
:instance_id,
|
14584
|
+
:contact_flow_id)
|
14585
|
+
SENSITIVE = []
|
14586
|
+
include Aws::Structure
|
14587
|
+
end
|
14588
|
+
|
14589
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ResumeContactResponse AWS API Documentation
|
14590
|
+
#
|
14591
|
+
class ResumeContactResponse < Aws::EmptyStructure; end
|
14592
|
+
|
13882
14593
|
# Contains information about a routing profile.
|
13883
14594
|
#
|
13884
14595
|
# @!attribute [rw] instance_id
|
@@ -14302,6 +15013,26 @@ module Aws::Connect
|
|
14302
15013
|
# `OnMetricDataUpdate`
|
14303
15014
|
# @return [Types::SendNotificationActionDefinition]
|
14304
15015
|
#
|
15016
|
+
# @!attribute [rw] create_case_action
|
15017
|
+
# Information about the create case action.
|
15018
|
+
#
|
15019
|
+
# Supported only for `TriggerEventSource` values:
|
15020
|
+
# `OnPostCallAnalysisAvailable` \| `OnPostChatAnalysisAvailable`.
|
15021
|
+
# @return [Types::CreateCaseActionDefinition]
|
15022
|
+
#
|
15023
|
+
# @!attribute [rw] update_case_action
|
15024
|
+
# Information about the update case action.
|
15025
|
+
#
|
15026
|
+
# Supported only for `TriggerEventSource` values: `OnCaseCreate` \|
|
15027
|
+
# `OnCaseUpdate`.
|
15028
|
+
# @return [Types::UpdateCaseActionDefinition]
|
15029
|
+
#
|
15030
|
+
# @!attribute [rw] end_associated_tasks_action
|
15031
|
+
# Information about the end associated tasks action.
|
15032
|
+
#
|
15033
|
+
# Supported only for `TriggerEventSource` values: `OnCaseUpdate`.
|
15034
|
+
# @return [Types::EndAssociatedTasksActionDefinition]
|
15035
|
+
#
|
14305
15036
|
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/RuleAction AWS API Documentation
|
14306
15037
|
#
|
14307
15038
|
class RuleAction < Struct.new(
|
@@ -14309,7 +15040,10 @@ module Aws::Connect
|
|
14309
15040
|
:task_action,
|
14310
15041
|
:event_bridge_action,
|
14311
15042
|
:assign_contact_category_action,
|
14312
|
-
:send_notification_action
|
15043
|
+
:send_notification_action,
|
15044
|
+
:create_case_action,
|
15045
|
+
:update_case_action,
|
15046
|
+
:end_associated_tasks_action)
|
14313
15047
|
SENSITIVE = []
|
14314
15048
|
include Aws::Structure
|
14315
15049
|
end
|
@@ -14485,15 +15219,146 @@ module Aws::Connect
|
|
14485
15219
|
end
|
14486
15220
|
|
14487
15221
|
# @!attribute [rw] instance_id
|
14488
|
-
# The identifier of
|
14489
|
-
#
|
14490
|
-
#
|
15222
|
+
# The identifier of Amazon Connect instance. You can find the instance
|
15223
|
+
# ID in the Amazon Resource Name (ARN) of the instance
|
15224
|
+
# @return [String]
|
14491
15225
|
#
|
15226
|
+
# @!attribute [rw] time_range
|
15227
|
+
# Time range that you want to search results
|
15228
|
+
# @return [Types::SearchContactsTimeRange]
|
14492
15229
|
#
|
14493
|
-
#
|
14494
|
-
#
|
15230
|
+
# @!attribute [rw] search_criteria
|
15231
|
+
# The search criteria to be used to return contacts.
|
15232
|
+
# @return [Types::SearchCriteria]
|
14495
15233
|
#
|
14496
|
-
# @!attribute [rw]
|
15234
|
+
# @!attribute [rw] max_results
|
15235
|
+
# The maximum number of results to return per page.
|
15236
|
+
# @return [Integer]
|
15237
|
+
#
|
15238
|
+
# @!attribute [rw] next_token
|
15239
|
+
# The token for the next set of results. Use the value returned in the
|
15240
|
+
# previous response in the next request to retrieve the next set of
|
15241
|
+
# results.
|
15242
|
+
# @return [String]
|
15243
|
+
#
|
15244
|
+
# @!attribute [rw] sort
|
15245
|
+
# Specifies a field to sort by and a sort order
|
15246
|
+
# @return [Types::Sort]
|
15247
|
+
#
|
15248
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchContactsRequest AWS API Documentation
|
15249
|
+
#
|
15250
|
+
class SearchContactsRequest < Struct.new(
|
15251
|
+
:instance_id,
|
15252
|
+
:time_range,
|
15253
|
+
:search_criteria,
|
15254
|
+
:max_results,
|
15255
|
+
:next_token,
|
15256
|
+
:sort)
|
15257
|
+
SENSITIVE = []
|
15258
|
+
include Aws::Structure
|
15259
|
+
end
|
15260
|
+
|
15261
|
+
# @!attribute [rw] contacts
|
15262
|
+
# Information about the contacts.
|
15263
|
+
# @return [Array<Types::ContactSearchSummary>]
|
15264
|
+
#
|
15265
|
+
# @!attribute [rw] next_token
|
15266
|
+
# If there are additional results, this is the token for the next set
|
15267
|
+
# of results.
|
15268
|
+
# @return [String]
|
15269
|
+
#
|
15270
|
+
# @!attribute [rw] total_count
|
15271
|
+
# The total number of contacts which matched your search query.
|
15272
|
+
# @return [Integer]
|
15273
|
+
#
|
15274
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchContactsResponse AWS API Documentation
|
15275
|
+
#
|
15276
|
+
class SearchContactsResponse < Struct.new(
|
15277
|
+
:contacts,
|
15278
|
+
:next_token,
|
15279
|
+
:total_count)
|
15280
|
+
SENSITIVE = []
|
15281
|
+
include Aws::Structure
|
15282
|
+
end
|
15283
|
+
|
15284
|
+
# A structure of time range that you want to search results
|
15285
|
+
#
|
15286
|
+
# @!attribute [rw] type
|
15287
|
+
# The type of timestamp to search
|
15288
|
+
# @return [String]
|
15289
|
+
#
|
15290
|
+
# @!attribute [rw] start_time
|
15291
|
+
# The start time of the time range.
|
15292
|
+
# @return [Time]
|
15293
|
+
#
|
15294
|
+
# @!attribute [rw] end_time
|
15295
|
+
# The end time of the time range.
|
15296
|
+
# @return [Time]
|
15297
|
+
#
|
15298
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchContactsTimeRange AWS API Documentation
|
15299
|
+
#
|
15300
|
+
class SearchContactsTimeRange < Struct.new(
|
15301
|
+
:type,
|
15302
|
+
:start_time,
|
15303
|
+
:end_time)
|
15304
|
+
SENSITIVE = []
|
15305
|
+
include Aws::Structure
|
15306
|
+
end
|
15307
|
+
|
15308
|
+
# A structure of search criteria to be used to return contacts
|
15309
|
+
#
|
15310
|
+
# @!attribute [rw] agent_ids
|
15311
|
+
# The array of agent ids
|
15312
|
+
# @return [Array<String>]
|
15313
|
+
#
|
15314
|
+
# @!attribute [rw] agent_hierarchy_groups
|
15315
|
+
# The agent hierarchy groups
|
15316
|
+
# @return [Types::AgentHierarchyGroups]
|
15317
|
+
#
|
15318
|
+
# @!attribute [rw] channels
|
15319
|
+
# The array of channels
|
15320
|
+
# @return [Array<String>]
|
15321
|
+
#
|
15322
|
+
# @!attribute [rw] contact_analysis
|
15323
|
+
# The ContactAnalysis object used in search criteria
|
15324
|
+
# @return [Types::ContactAnalysis]
|
15325
|
+
#
|
15326
|
+
# @!attribute [rw] initiation_methods
|
15327
|
+
# The array of initiaton methods
|
15328
|
+
# @return [Array<String>]
|
15329
|
+
#
|
15330
|
+
# @!attribute [rw] queue_ids
|
15331
|
+
# The array of queue ids.
|
15332
|
+
# @return [Array<String>]
|
15333
|
+
#
|
15334
|
+
# @!attribute [rw] searchable_contact_attributes
|
15335
|
+
# The SearchableContactAttributes object used in search criteria
|
15336
|
+
# @return [Types::SearchableContactAttributes]
|
15337
|
+
#
|
15338
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchCriteria AWS API Documentation
|
15339
|
+
#
|
15340
|
+
class SearchCriteria < Struct.new(
|
15341
|
+
:agent_ids,
|
15342
|
+
:agent_hierarchy_groups,
|
15343
|
+
:channels,
|
15344
|
+
:contact_analysis,
|
15345
|
+
:initiation_methods,
|
15346
|
+
:queue_ids,
|
15347
|
+
:searchable_contact_attributes)
|
15348
|
+
SENSITIVE = []
|
15349
|
+
include Aws::Structure
|
15350
|
+
end
|
15351
|
+
|
15352
|
+
# @!attribute [rw] instance_id
|
15353
|
+
# The identifier of the Amazon Connect instance. You can [find the
|
15354
|
+
# instance ID][1] in the Amazon Resource Name (ARN) of the instance.
|
15355
|
+
#
|
15356
|
+
#
|
15357
|
+
#
|
15358
|
+
# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
|
15359
|
+
# @return [String]
|
15360
|
+
#
|
15361
|
+
# @!attribute [rw] next_token
|
14497
15362
|
# The token for the next set of results. Use the value returned in the
|
14498
15363
|
# previous response in the next request to retrieve the next set of
|
14499
15364
|
# results.
|
@@ -14547,6 +15412,61 @@ module Aws::Connect
|
|
14547
15412
|
include Aws::Structure
|
14548
15413
|
end
|
14549
15414
|
|
15415
|
+
# @!attribute [rw] instance_id
|
15416
|
+
# The identifier of the Amazon Connect instance. You can find the
|
15417
|
+
# instance ID in the Amazon Resource Name (ARN) of the instance.
|
15418
|
+
# @return [String]
|
15419
|
+
#
|
15420
|
+
# @!attribute [rw] next_token
|
15421
|
+
# The token for the next set of results. Use the value returned in the
|
15422
|
+
# previous response in the next request to retrieve the next set of
|
15423
|
+
# results.
|
15424
|
+
# @return [String]
|
15425
|
+
#
|
15426
|
+
# @!attribute [rw] max_results
|
15427
|
+
# The maximum number of results to return per page.
|
15428
|
+
# @return [Integer]
|
15429
|
+
#
|
15430
|
+
# @!attribute [rw] search_criteria
|
15431
|
+
# The search criteria to be used to return predefined attributes.
|
15432
|
+
# @return [Types::PredefinedAttributeSearchCriteria]
|
15433
|
+
#
|
15434
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchPredefinedAttributesRequest AWS API Documentation
|
15435
|
+
#
|
15436
|
+
class SearchPredefinedAttributesRequest < Struct.new(
|
15437
|
+
:instance_id,
|
15438
|
+
:next_token,
|
15439
|
+
:max_results,
|
15440
|
+
:search_criteria)
|
15441
|
+
SENSITIVE = []
|
15442
|
+
include Aws::Structure
|
15443
|
+
end
|
15444
|
+
|
15445
|
+
# @!attribute [rw] predefined_attributes
|
15446
|
+
# Predefined attributes matched by the search criteria.
|
15447
|
+
# @return [Array<Types::PredefinedAttribute>]
|
15448
|
+
#
|
15449
|
+
# @!attribute [rw] next_token
|
15450
|
+
# The token for the next set of results. Use the value returned in the
|
15451
|
+
# previous response in the next request to retrieve the next set of
|
15452
|
+
# results.
|
15453
|
+
# @return [String]
|
15454
|
+
#
|
15455
|
+
# @!attribute [rw] approximate_total_count
|
15456
|
+
# The approximate number of predefined attributes which matched your
|
15457
|
+
# search query.
|
15458
|
+
# @return [Integer]
|
15459
|
+
#
|
15460
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchPredefinedAttributesResponse AWS API Documentation
|
15461
|
+
#
|
15462
|
+
class SearchPredefinedAttributesResponse < Struct.new(
|
15463
|
+
:predefined_attributes,
|
15464
|
+
:next_token,
|
15465
|
+
:approximate_total_count)
|
15466
|
+
SENSITIVE = []
|
15467
|
+
include Aws::Structure
|
15468
|
+
end
|
15469
|
+
|
14550
15470
|
# @!attribute [rw] instance_id
|
14551
15471
|
# The identifier of the Amazon Connect instance. You can [find the
|
14552
15472
|
# instance ID][1] in the Amazon Resource Name (ARN) of the instance.
|
@@ -15080,6 +16000,45 @@ module Aws::Connect
|
|
15080
16000
|
include Aws::Structure
|
15081
16001
|
end
|
15082
16002
|
|
16003
|
+
# A structure that defines searchable contact attributes which can be
|
16004
|
+
# used to filter search results.
|
16005
|
+
#
|
16006
|
+
# @!attribute [rw] criteria
|
16007
|
+
# The array of searhale contact attribute criteria
|
16008
|
+
# @return [Array<Types::SearchableContactAttributesCriteria>]
|
16009
|
+
#
|
16010
|
+
# @!attribute [rw] match_type
|
16011
|
+
# The match type of multiple searchable contact attributes criteria.
|
16012
|
+
# @return [String]
|
16013
|
+
#
|
16014
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchableContactAttributes AWS API Documentation
|
16015
|
+
#
|
16016
|
+
class SearchableContactAttributes < Struct.new(
|
16017
|
+
:criteria,
|
16018
|
+
:match_type)
|
16019
|
+
SENSITIVE = []
|
16020
|
+
include Aws::Structure
|
16021
|
+
end
|
16022
|
+
|
16023
|
+
# The criteria of searchable contact attributes.
|
16024
|
+
#
|
16025
|
+
# @!attribute [rw] key
|
16026
|
+
# The searchable contact attribute key
|
16027
|
+
# @return [String]
|
16028
|
+
#
|
16029
|
+
# @!attribute [rw] values
|
16030
|
+
# The array of contact attribute values used to filter search results.
|
16031
|
+
# @return [Array<String>]
|
16032
|
+
#
|
16033
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchableContactAttributesCriteria AWS API Documentation
|
16034
|
+
#
|
16035
|
+
class SearchableContactAttributesCriteria < Struct.new(
|
16036
|
+
:key,
|
16037
|
+
:values)
|
16038
|
+
SENSITIVE = [:key]
|
16039
|
+
include Aws::Structure
|
16040
|
+
end
|
16041
|
+
|
15083
16042
|
# Configuration information of the security key.
|
15084
16043
|
#
|
15085
16044
|
# @!attribute [rw] association_id
|
@@ -15190,6 +16149,11 @@ module Aws::Connect
|
|
15190
16149
|
# @!attribute [rw] string_condition
|
15191
16150
|
# A leaf node condition which can be used to specify a string
|
15192
16151
|
# condition.
|
16152
|
+
#
|
16153
|
+
# <note markdown="1"> The currently supported values for `FieldName` are `name` and
|
16154
|
+
# `description`.
|
16155
|
+
#
|
16156
|
+
# </note>
|
15193
16157
|
# @return [Types::StringCondition]
|
15194
16158
|
#
|
15195
16159
|
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SecurityProfileSearchCriteria AWS API Documentation
|
@@ -15501,6 +16465,25 @@ module Aws::Connect
|
|
15501
16465
|
include Aws::Structure
|
15502
16466
|
end
|
15503
16467
|
|
16468
|
+
# A structure that defines the sort by and a sort order
|
16469
|
+
#
|
16470
|
+
# @!attribute [rw] field_name
|
16471
|
+
# The name of the field on which to sort.
|
16472
|
+
# @return [String]
|
16473
|
+
#
|
16474
|
+
# @!attribute [rw] order
|
16475
|
+
# An ascending or descending sort.
|
16476
|
+
# @return [String]
|
16477
|
+
#
|
16478
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/Sort AWS API Documentation
|
16479
|
+
#
|
16480
|
+
class Sort < Struct.new(
|
16481
|
+
:field_name,
|
16482
|
+
:order)
|
16483
|
+
SENSITIVE = []
|
16484
|
+
include Aws::Structure
|
16485
|
+
end
|
16486
|
+
|
15504
16487
|
# @!attribute [rw] instance_id
|
15505
16488
|
# The identifier of the Amazon Connect instance. You can [find the
|
15506
16489
|
# instance ID][1] in the Amazon Resource Name (ARN) of the instance.
|
@@ -15827,6 +16810,33 @@ module Aws::Connect
|
|
15827
16810
|
include Aws::Structure
|
15828
16811
|
end
|
15829
16812
|
|
16813
|
+
# @!attribute [rw] name
|
16814
|
+
# The name of a voice contact that is shown to an agent in the Contact
|
16815
|
+
# Control Panel (CCP).
|
16816
|
+
# @return [String]
|
16817
|
+
#
|
16818
|
+
# @!attribute [rw] description
|
16819
|
+
# A description of the voice contact that is shown to an agent in the
|
16820
|
+
# Contact Control Panel (CCP).
|
16821
|
+
# @return [String]
|
16822
|
+
#
|
16823
|
+
# @!attribute [rw] references
|
16824
|
+
# A formatted URL that is shown to an agent in the Contact Control
|
16825
|
+
# Panel (CCP). Contacts can have the following reference types at the
|
16826
|
+
# time of creation: `URL` \| `NUMBER` \| `STRING` \| `DATE` \|
|
16827
|
+
# `EMAIL`. `ATTACHMENT` is not a supported reference type during voice
|
16828
|
+
# contact creation.
|
16829
|
+
# @return [Hash<String,Types::Reference>]
|
16830
|
+
#
|
16831
|
+
# @!attribute [rw] related_contact_id
|
16832
|
+
# The `contactId` that is related to this contact. Linking voice,
|
16833
|
+
# task, or chat by using `RelatedContactID` copies over contact
|
16834
|
+
# attributes from the related contact to the new contact. All updates
|
16835
|
+
# to user-defined attributes in the new contact are limited to the
|
16836
|
+
# individual contact ID. There are no limits to the number of contacts
|
16837
|
+
# that can be linked by using `RelatedContactId`.
|
16838
|
+
# @return [String]
|
16839
|
+
#
|
15830
16840
|
# @!attribute [rw] destination_phone_number
|
15831
16841
|
# The phone number of the customer, in E.164 format.
|
15832
16842
|
# @return [String]
|
@@ -15909,6 +16919,10 @@ module Aws::Connect
|
|
15909
16919
|
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartOutboundVoiceContactRequest AWS API Documentation
|
15910
16920
|
#
|
15911
16921
|
class StartOutboundVoiceContactRequest < Struct.new(
|
16922
|
+
:name,
|
16923
|
+
:description,
|
16924
|
+
:references,
|
16925
|
+
:related_contact_id,
|
15912
16926
|
:destination_phone_number,
|
15913
16927
|
:contact_flow_id,
|
15914
16928
|
:instance_id,
|
@@ -16300,6 +17314,11 @@ module Aws::Connect
|
|
16300
17314
|
|
16301
17315
|
# A leaf node condition which can be used to specify a string condition.
|
16302
17316
|
#
|
17317
|
+
# <note markdown="1"> The currently supported values for `FieldName` are `name` and
|
17318
|
+
# `description`.
|
17319
|
+
#
|
17320
|
+
# </note>
|
17321
|
+
#
|
16303
17322
|
# @!attribute [rw] field_name
|
16304
17323
|
# The name of the field in the string condition.
|
16305
17324
|
# @return [String]
|
@@ -17024,6 +18043,49 @@ module Aws::Connect
|
|
17024
18043
|
include Aws::Structure
|
17025
18044
|
end
|
17026
18045
|
|
18046
|
+
# The transcript object used to search results.
|
18047
|
+
#
|
18048
|
+
# @!attribute [rw] criteria
|
18049
|
+
# The array of transcript search criteria
|
18050
|
+
# @return [Array<Types::TranscriptCriteria>]
|
18051
|
+
#
|
18052
|
+
# @!attribute [rw] match_type
|
18053
|
+
# The match type of multiple transcript criteira
|
18054
|
+
# @return [String]
|
18055
|
+
#
|
18056
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/Transcript AWS API Documentation
|
18057
|
+
#
|
18058
|
+
class Transcript < Struct.new(
|
18059
|
+
:criteria,
|
18060
|
+
:match_type)
|
18061
|
+
SENSITIVE = []
|
18062
|
+
include Aws::Structure
|
18063
|
+
end
|
18064
|
+
|
18065
|
+
# The transcript criteria used to search
|
18066
|
+
#
|
18067
|
+
# @!attribute [rw] participant_role
|
18068
|
+
# The participant role in a transcript
|
18069
|
+
# @return [String]
|
18070
|
+
#
|
18071
|
+
# @!attribute [rw] search_text
|
18072
|
+
# The words or phrases used to search within a transcript.
|
18073
|
+
# @return [Array<String>]
|
18074
|
+
#
|
18075
|
+
# @!attribute [rw] match_type
|
18076
|
+
# The match type of search texts in a transcript criteria.
|
18077
|
+
# @return [String]
|
18078
|
+
#
|
18079
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/TranscriptCriteria AWS API Documentation
|
18080
|
+
#
|
18081
|
+
class TranscriptCriteria < Struct.new(
|
18082
|
+
:participant_role,
|
18083
|
+
:search_text,
|
18084
|
+
:match_type)
|
18085
|
+
SENSITIVE = []
|
18086
|
+
include Aws::Structure
|
18087
|
+
end
|
18088
|
+
|
17027
18089
|
# @!attribute [rw] instance_id
|
17028
18090
|
# The identifier of the Amazon Connect instance. You can [find the
|
17029
18091
|
# instance ID][1] in the Amazon Resource Name (ARN) of the instance.
|
@@ -17190,6 +18252,20 @@ module Aws::Connect
|
|
17190
18252
|
include Aws::Structure
|
17191
18253
|
end
|
17192
18254
|
|
18255
|
+
# The `UpdateCase` action definition.
|
18256
|
+
#
|
18257
|
+
# @!attribute [rw] fields
|
18258
|
+
# An array of objects with `Field ID` and Value data.
|
18259
|
+
# @return [Array<Types::FieldValue>]
|
18260
|
+
#
|
18261
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateCaseActionDefinition AWS API Documentation
|
18262
|
+
#
|
18263
|
+
class UpdateCaseActionDefinition < Struct.new(
|
18264
|
+
:fields)
|
18265
|
+
SENSITIVE = []
|
18266
|
+
include Aws::Structure
|
18267
|
+
end
|
18268
|
+
|
17193
18269
|
# @!attribute [rw] initial_contact_id
|
17194
18270
|
# The identifier of the contact. This is the identifier of the contact
|
17195
18271
|
# associated with the first interaction with the contact center.
|
@@ -17501,6 +18577,48 @@ module Aws::Connect
|
|
17501
18577
|
#
|
17502
18578
|
class UpdateContactResponse < Aws::EmptyStructure; end
|
17503
18579
|
|
18580
|
+
# @!attribute [rw] instance_id
|
18581
|
+
# The identifier of the Amazon Connect instance. You can [find the
|
18582
|
+
# instance ID][1] in the Amazon Resource Name (ARN) of the instance.
|
18583
|
+
#
|
18584
|
+
#
|
18585
|
+
#
|
18586
|
+
# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
|
18587
|
+
# @return [String]
|
18588
|
+
#
|
18589
|
+
# @!attribute [rw] contact_id
|
18590
|
+
# The identifier of the contact in this instance of Amazon Connect.
|
18591
|
+
# @return [String]
|
18592
|
+
#
|
18593
|
+
# @!attribute [rw] queue_time_adjustment_seconds
|
18594
|
+
# The number of seconds to add or subtract from the contact's routing
|
18595
|
+
# age. Contacts are routed to agents on a first-come, first-serve
|
18596
|
+
# basis. This means that changing their amount of time in queue
|
18597
|
+
# compared to others also changes their position in queue.
|
18598
|
+
# @return [Integer]
|
18599
|
+
#
|
18600
|
+
# @!attribute [rw] queue_priority
|
18601
|
+
# Priority of the contact in the queue. The default priority for new
|
18602
|
+
# contacts is 5. You can raise the priority of a contact compared to
|
18603
|
+
# other contacts in the queue by assigning them a higher priority,
|
18604
|
+
# such as 1 or 2.
|
18605
|
+
# @return [Integer]
|
18606
|
+
#
|
18607
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactRoutingDataRequest AWS API Documentation
|
18608
|
+
#
|
18609
|
+
class UpdateContactRoutingDataRequest < Struct.new(
|
18610
|
+
:instance_id,
|
18611
|
+
:contact_id,
|
18612
|
+
:queue_time_adjustment_seconds,
|
18613
|
+
:queue_priority)
|
18614
|
+
SENSITIVE = []
|
18615
|
+
include Aws::Structure
|
18616
|
+
end
|
18617
|
+
|
18618
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateContactRoutingDataResponse AWS API Documentation
|
18619
|
+
#
|
18620
|
+
class UpdateContactRoutingDataResponse < Aws::EmptyStructure; end
|
18621
|
+
|
17504
18622
|
# @!attribute [rw] instance_id
|
17505
18623
|
# The identifier of the Amazon Connect instance. You can [find the
|
17506
18624
|
# instance ID][1] in the Amazon Resource Name (ARN) of the instance.
|
@@ -17880,6 +18998,29 @@ module Aws::Connect
|
|
17880
18998
|
include Aws::Structure
|
17881
18999
|
end
|
17882
19000
|
|
19001
|
+
# @!attribute [rw] instance_id
|
19002
|
+
# The identifier of the Amazon Connect instance. You can find the
|
19003
|
+
# instance ID in the Amazon Resource Name (ARN) of the instance.
|
19004
|
+
# @return [String]
|
19005
|
+
#
|
19006
|
+
# @!attribute [rw] name
|
19007
|
+
# The name of the predefined attribute.
|
19008
|
+
# @return [String]
|
19009
|
+
#
|
19010
|
+
# @!attribute [rw] values
|
19011
|
+
# The values of the predefined attribute.
|
19012
|
+
# @return [Types::PredefinedAttributeValues]
|
19013
|
+
#
|
19014
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdatePredefinedAttributeRequest AWS API Documentation
|
19015
|
+
#
|
19016
|
+
class UpdatePredefinedAttributeRequest < Struct.new(
|
19017
|
+
:instance_id,
|
19018
|
+
:name,
|
19019
|
+
:values)
|
19020
|
+
SENSITIVE = []
|
19021
|
+
include Aws::Structure
|
19022
|
+
end
|
19023
|
+
|
17883
19024
|
# @!attribute [rw] instance_id
|
17884
19025
|
# The identifier of the Amazon Connect instance. You can [find the
|
17885
19026
|
# instance ID][1] in the Amazon Resource Name (ARN) of the instance.
|
@@ -18695,6 +19836,31 @@ module Aws::Connect
|
|
18695
19836
|
include Aws::Structure
|
18696
19837
|
end
|
18697
19838
|
|
19839
|
+
# @!attribute [rw] instance_id
|
19840
|
+
# The identifier of the Amazon Connect instance. You can find the
|
19841
|
+
# instance ID in the Amazon Resource Name (ARN) of the instance.
|
19842
|
+
# @return [String]
|
19843
|
+
#
|
19844
|
+
# @!attribute [rw] user_id
|
19845
|
+
# The identifier of the user account.
|
19846
|
+
# @return [String]
|
19847
|
+
#
|
19848
|
+
# @!attribute [rw] user_proficiencies
|
19849
|
+
# The proficiencies to be updated for the user. Proficiencies must
|
19850
|
+
# first be associated to the user. You can do this using
|
19851
|
+
# AssociateUserProficiencies API.
|
19852
|
+
# @return [Array<Types::UserProficiency>]
|
19853
|
+
#
|
19854
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateUserProficienciesRequest AWS API Documentation
|
19855
|
+
#
|
19856
|
+
class UpdateUserProficienciesRequest < Struct.new(
|
19857
|
+
:instance_id,
|
19858
|
+
:user_id,
|
19859
|
+
:user_proficiencies)
|
19860
|
+
SENSITIVE = []
|
19861
|
+
include Aws::Structure
|
19862
|
+
end
|
19863
|
+
|
18698
19864
|
# @!attribute [rw] routing_profile_id
|
18699
19865
|
# The identifier of the routing profile for the user.
|
18700
19866
|
# @return [String]
|
@@ -19157,6 +20323,51 @@ module Aws::Connect
|
|
19157
20323
|
include Aws::Structure
|
19158
20324
|
end
|
19159
20325
|
|
20326
|
+
# Information about proficiency of a user.
|
20327
|
+
#
|
20328
|
+
# @!attribute [rw] attribute_name
|
20329
|
+
# The name of user's proficiency. You must use name of predefined
|
20330
|
+
# attribute present in the Amazon Connect instance.
|
20331
|
+
# @return [String]
|
20332
|
+
#
|
20333
|
+
# @!attribute [rw] attribute_value
|
20334
|
+
# The value of user's proficiency. You must use value of predefined
|
20335
|
+
# attribute present in the Amazon Connect instance.
|
20336
|
+
# @return [String]
|
20337
|
+
#
|
20338
|
+
# @!attribute [rw] level
|
20339
|
+
# The level of the proficiency. The valid values are 1, 2, 3, 4 and 5.
|
20340
|
+
# @return [Float]
|
20341
|
+
#
|
20342
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UserProficiency AWS API Documentation
|
20343
|
+
#
|
20344
|
+
class UserProficiency < Struct.new(
|
20345
|
+
:attribute_name,
|
20346
|
+
:attribute_value,
|
20347
|
+
:level)
|
20348
|
+
SENSITIVE = []
|
20349
|
+
include Aws::Structure
|
20350
|
+
end
|
20351
|
+
|
20352
|
+
# Information about proficiency to be disassociated from the user.
|
20353
|
+
#
|
20354
|
+
# @!attribute [rw] attribute_name
|
20355
|
+
# The name of user's proficiency.
|
20356
|
+
# @return [String]
|
20357
|
+
#
|
20358
|
+
# @!attribute [rw] attribute_value
|
20359
|
+
# The value of user's proficiency.
|
20360
|
+
# @return [String]
|
20361
|
+
#
|
20362
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UserProficiencyDisassociate AWS API Documentation
|
20363
|
+
#
|
20364
|
+
class UserProficiencyDisassociate < Struct.new(
|
20365
|
+
:attribute_name,
|
20366
|
+
:attribute_value)
|
20367
|
+
SENSITIVE = []
|
20368
|
+
include Aws::Structure
|
20369
|
+
end
|
20370
|
+
|
19160
20371
|
# Contains information about the quick connect configuration settings
|
19161
20372
|
# for a user. The contact flow must be of type Transfer to Agent.
|
19162
20373
|
#
|