aws-sdk-connect 1.142.0 → 1.144.0

checksums.yaml

@@ -1,7 +1,7 @@
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data/CHANGELOG.md

@@ -1,6 +1,16 @@
 Unreleased Changes
 ------------------
 
+1.144.0 (2023-12-15)
+------------------
+
+* Feature - Adds relatedContactId field to StartOutboundVoiceContact API input. Introduces PauseContact API and ResumeContact API for Task contacts. Adds pause duration, number of pauses, timestamps for last paused and resumed events to DescribeContact API response. Adds new Rule type and new Rule action.
+
+1.143.0 (2023-12-14)
+------------------
+
+* Feature - This release adds support for more granular billing using tags (key:value pairs)
+
 1.142.0 (2023-12-06)
 ------------------
 

data/VERSION

@@ -1 +1 @@
-1.142.0
+1.144.0

data/lib/aws-sdk-connect/client.rb

@@ -1324,7 +1324,7 @@ module Aws::Connect
     #
     # @option params [Hash<String,String>] :tags
     #   The tags used to organize, track, or control access for this resource.
-    #   For example, \\\{ "tags": \\\{"key1":"value1",
+    #   For example, \\\{ "Tags": \\\{"key1":"value1",
     #   "key2":"value2"\\} \\}.
     #
     # @option params [String] :client_token
@@ -1402,7 +1402,7 @@ module Aws::Connect
     #
     # @option params [Hash<String,String>] :tags
     #   The tags used to organize, track, or control access for this resource.
-    #   For example, \\\{ "tags": \\\{"key1":"value1",
+    #   For example, \\\{ "Tags": \\\{"key1":"value1",
     #   "key2":"value2"\\} \\}.
     #
     # @return [Types::CreateAgentStatusResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
@@ -1475,7 +1475,7 @@ module Aws::Connect
     #
     # @option params [Hash<String,String>] :tags
     #   The tags used to organize, track, or control access for this resource.
-    #   For example, \\\{ "tags": \\\{"key1":"value1",
+    #   For example, \\\{ "Tags": \\\{"key1":"value1",
     #   "key2":"value2"\\} \\}.
     #
     # @return [Types::CreateContactFlowResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
@@ -1536,7 +1536,7 @@ module Aws::Connect
     #
     # @option params [Hash<String,String>] :tags
     #   The tags used to organize, track, or control access for this resource.
-    #   For example, \\\{ "tags": \\\{"key1":"value1",
+    #   For example, \\\{ "Tags": \\\{"key1":"value1",
     #   "key2":"value2"\\} \\}.
     #
     # @option params [String] :client_token
@@ -1747,7 +1747,7 @@ module Aws::Connect
     #
     # @option params [Hash<String,String>] :tags
     #   The tags used to organize, track, or control access for this resource.
-    #   For example, \\\{ "tags": \\\{"key1":"value1",
+    #   For example, \\\{ "Tags": \\\{"key1":"value1",
     #   "key2":"value2"\\} \\}.
     #
     # @return [Types::CreateHoursOfOperationResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
@@ -1900,7 +1900,7 @@ module Aws::Connect
     #
     # @option params [Hash<String,String>] :tags
     #   The tags used to organize, track, or control access for this resource.
-    #   For example, \\\{ "tags": \\\{"key1":"value1",
+    #   For example, \\\{ "Tags": \\\{"key1":"value1",
     #   "key2":"value2"\\} \\}.
     #
     # @return [Types::CreateIntegrationAssociationResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
@@ -1916,7 +1916,7 @@ module Aws::Connect
     #     integration_arn: "ARN", # required
     #     source_application_url: "URI",
     #     source_application_name: "SourceApplicationName",
-    #     source_type: "SALESFORCE", # accepts SALESFORCE, ZENDESK
+    #     source_type: "SALESFORCE", # accepts SALESFORCE, ZENDESK, CASES
     #     tags: {
     #       "TagKey" => "TagValue",
     #     },
@@ -2166,7 +2166,7 @@ module Aws::Connect
     #
     # @option params [Hash<String,String>] :tags
     #   The tags used to organize, track, or control access for this resource.
-    #   For example, \\\{ "tags": \\\{"key1":"value1",
+    #   For example, \\\{ "Tags": \\\{"key1":"value1",
     #   "key2":"value2"\\} \\}.
     #
     # @return [Types::CreatePromptResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
@@ -2261,7 +2261,7 @@ module Aws::Connect
     #
     # @option params [Hash<String,String>] :tags
     #   The tags used to organize, track, or control access for this resource.
-    #   For example, \\\{ "tags": \\\{"key1":"value1",
+    #   For example, \\\{ "Tags": \\\{"key1":"value1",
     #   "key2":"value2"\\} \\}.
     #
     # @return [Types::CreateQueueResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
@@ -2323,7 +2323,7 @@ module Aws::Connect
     #
     # @option params [Hash<String,String>] :tags
     #   The tags used to organize, track, or control access for this resource.
-    #   For example, \\\{ "tags": \\\{"key1":"value1",
+    #   For example, \\\{ "Tags": \\\{"key1":"value1",
     #   "key2":"value2"\\} \\}.
     #
     # @return [Types::CreateQuickConnectResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
@@ -2410,7 +2410,7 @@ module Aws::Connect
     #
     # @option params [Hash<String,String>] :tags
     #   The tags used to organize, track, or control access for this resource.
-    #   For example, \\\{ "tags": \\\{"key1":"value1",
+    #   For example, \\\{ "Tags": \\\{"key1":"value1",
     #   "key2":"value2"\\} \\}.
     #
     # @option params [String] :agent_availability_timer
@@ -2524,13 +2524,13 @@ module Aws::Connect
     #     instance_id: "InstanceId", # required
     #     name: "RuleName", # required
     #     trigger_event_source: { # required
-    #       event_source_name: "OnPostCallAnalysisAvailable", # required, accepts OnPostCallAnalysisAvailable, OnRealTimeCallAnalysisAvailable, OnRealTimeChatAnalysisAvailable, OnPostChatAnalysisAvailable, OnZendeskTicketCreate, OnZendeskTicketStatusUpdate, OnSalesforceCaseCreate, OnContactEvaluationSubmit, OnMetricDataUpdate
+    #       event_source_name: "OnPostCallAnalysisAvailable", # required, accepts OnPostCallAnalysisAvailable, OnRealTimeCallAnalysisAvailable, OnRealTimeChatAnalysisAvailable, OnPostChatAnalysisAvailable, OnZendeskTicketCreate, OnZendeskTicketStatusUpdate, OnSalesforceCaseCreate, OnContactEvaluationSubmit, OnMetricDataUpdate, OnCaseCreate, OnCaseUpdate
     #       integration_association_id: "IntegrationAssociationId",
     #     },
     #     function: "RuleFunction", # required
     #     actions: [ # required
     #       {
-    #         action_type: "CREATE_TASK", # required, accepts CREATE_TASK, ASSIGN_CONTACT_CATEGORY, GENERATE_EVENTBRIDGE_EVENT, SEND_NOTIFICATION
+    #         action_type: "CREATE_TASK", # required, accepts CREATE_TASK, ASSIGN_CONTACT_CATEGORY, GENERATE_EVENTBRIDGE_EVENT, SEND_NOTIFICATION, CREATE_CASE, UPDATE_CASE, END_ASSOCIATED_TASKS
     #         task_action: {
     #           name: "TaskNameExpression", # required
     #           description: "TaskDescriptionExpression",
@@ -2559,6 +2559,37 @@ module Aws::Connect
     #             user_ids: ["UserId"],
     #           },
     #         },
+    #         create_case_action: {
+    #           fields: [ # required
+    #             {
+    #               id: "FieldValueId", # required
+    #               value: { # required
+    #                 boolean_value: false,
+    #                 double_value: 1.0,
+    #                 empty_value: {
+    #                 },
+    #                 string_value: "FieldStringValue",
+    #               },
+    #             },
+    #           ],
+    #           template_id: "TemplateId", # required
+    #         },
+    #         update_case_action: {
+    #           fields: [ # required
+    #             {
+    #               id: "FieldValueId", # required
+    #               value: { # required
+    #                 boolean_value: false,
+    #                 double_value: 1.0,
+    #                 empty_value: {
+    #                 },
+    #                 string_value: "FieldStringValue",
+    #               },
+    #             },
+    #           ],
+    #         },
+    #         end_associated_tasks_action: {
+    #         },
     #       },
     #     ],
     #     publish_status: "DRAFT", # required, accepts DRAFT, PUBLISHED
@@ -2605,7 +2636,7 @@ module Aws::Connect
     #
     # @option params [Hash<String,String>] :tags
     #   The tags used to organize, track, or control access for this resource.
-    #   For example, \\\{ "tags": \\\{"key1":"value1",
+    #   For example, \\\{ "Tags": \\\{"key1":"value1",
     #   "key2":"value2"\\} \\}.
     #
     # @option params [Hash<String,String>] :allowed_access_control_tags
@@ -2833,7 +2864,7 @@ module Aws::Connect
     #
     # @option params [Hash<String,String>] :tags
     #   The tags used to organize, track, or control access for this resource.
-    #   For example, \\\{ "tags": \\\{"key1":"value1",
+    #   For example, \\\{ "Tags": \\\{"key1":"value1",
     #   "key2":"value2"\\} \\}.
     #
     # @return [Types::CreateTrafficDistributionGroupResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
@@ -2886,7 +2917,7 @@ module Aws::Connect
     #
     # @option params [Hash<String,String>] :tags
     #   The tags used to organize, track, or control access for this resource.
-    #   For example, \\\{ "tags": \\\{"key1":"value1",
+    #   For example, \\\{ "Tags": \\\{"key1":"value1",
     #   "key2":"value2"\\} \\}.
     #
     # @return [Types::CreateUseCaseResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
@@ -2984,7 +3015,7 @@ module Aws::Connect
     #
     # @option params [Hash<String,String>] :tags
     #   The tags used to organize, track, or control access for this resource.
-    #   For example, \\\{ "tags": \\\{"key1":"value1",
+    #   For example, \\\{ "Tags": \\\{"key1":"value1",
     #   "key2":"value2"\\} \\}.
     #
     # @return [Types::CreateUserResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
@@ -3054,7 +3085,7 @@ module Aws::Connect
     #
     # @option params [Hash<String,String>] :tags
     #   The tags used to organize, track, or control access for this resource.
-    #   For example, \\\{ "tags": \\\{"key1":"value1",
+    #   For example, \\\{ "Tags": \\\{"key1":"value1",
     #   "key2":"value2"\\} \\}.
     #
     # @return [Types::CreateUserHierarchyGroupResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
@@ -3296,7 +3327,7 @@ module Aws::Connect
     #
     # @option params [Hash<String,String>] :tags
     #   The tags used to organize, track, or control access for this resource.
-    #   For example, \\\{ "tags": \\\{"key1":"value1",
+    #   For example, \\\{ "Tags": \\\{"key1":"value1",
     #   "key2":"value2"\\} \\}.
     #
     # @return [Types::CreateVocabularyResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
@@ -4172,12 +4203,19 @@ module Aws::Connect
     #   resp.contact.queue_info.enqueue_timestamp #=> Time
     #   resp.contact.agent_info.id #=> String
     #   resp.contact.agent_info.connected_to_agent_timestamp #=> Time
+    #   resp.contact.agent_info.agent_pause_duration_in_seconds #=> Integer
     #   resp.contact.initiation_timestamp #=> Time
     #   resp.contact.disconnect_timestamp #=> Time
     #   resp.contact.last_update_timestamp #=> Time
+    #   resp.contact.last_paused_timestamp #=> Time
+    #   resp.contact.last_resumed_timestamp #=> Time
+    #   resp.contact.total_pause_count #=> Integer
+    #   resp.contact.total_pause_duration_in_seconds #=> Integer
     #   resp.contact.scheduled_timestamp #=> Time
     #   resp.contact.related_contact_id #=> String
     #   resp.contact.wisdom_info.session_arn #=> String
+    #   resp.contact.tags #=> Hash
+    #   resp.contact.tags["ContactTagKey"] #=> String
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeContact AWS API Documentation
     #
@@ -4958,11 +4996,11 @@ module Aws::Connect
     #   resp.rule.name #=> String
     #   resp.rule.rule_id #=> String
     #   resp.rule.rule_arn #=> String
-    #   resp.rule.trigger_event_source.event_source_name #=> String, one of "OnPostCallAnalysisAvailable", "OnRealTimeCallAnalysisAvailable", "OnRealTimeChatAnalysisAvailable", "OnPostChatAnalysisAvailable", "OnZendeskTicketCreate", "OnZendeskTicketStatusUpdate", "OnSalesforceCaseCreate", "OnContactEvaluationSubmit", "OnMetricDataUpdate"
+    #   resp.rule.trigger_event_source.event_source_name #=> String, one of "OnPostCallAnalysisAvailable", "OnRealTimeCallAnalysisAvailable", "OnRealTimeChatAnalysisAvailable", "OnPostChatAnalysisAvailable", "OnZendeskTicketCreate", "OnZendeskTicketStatusUpdate", "OnSalesforceCaseCreate", "OnContactEvaluationSubmit", "OnMetricDataUpdate", "OnCaseCreate", "OnCaseUpdate"
     #   resp.rule.trigger_event_source.integration_association_id #=> String
     #   resp.rule.function #=> String
     #   resp.rule.actions #=> Array
-    #   resp.rule.actions[0].action_type #=> String, one of "CREATE_TASK", "ASSIGN_CONTACT_CATEGORY", "GENERATE_EVENTBRIDGE_EVENT", "SEND_NOTIFICATION"
+    #   resp.rule.actions[0].action_type #=> String, one of "CREATE_TASK", "ASSIGN_CONTACT_CATEGORY", "GENERATE_EVENTBRIDGE_EVENT", "SEND_NOTIFICATION", "CREATE_CASE", "UPDATE_CASE", "END_ASSOCIATED_TASKS"
     #   resp.rule.actions[0].task_action.name #=> String
     #   resp.rule.actions[0].task_action.description #=> String
     #   resp.rule.actions[0].task_action.contact_flow_id #=> String
@@ -4978,6 +5016,17 @@ module Aws::Connect
     #   resp.rule.actions[0].send_notification_action.recipient.user_tags["String"] #=> String
     #   resp.rule.actions[0].send_notification_action.recipient.user_ids #=> Array
     #   resp.rule.actions[0].send_notification_action.recipient.user_ids[0] #=> String
+    #   resp.rule.actions[0].create_case_action.fields #=> Array
+    #   resp.rule.actions[0].create_case_action.fields[0].id #=> String
+    #   resp.rule.actions[0].create_case_action.fields[0].value.boolean_value #=> Boolean
+    #   resp.rule.actions[0].create_case_action.fields[0].value.double_value #=> Float
+    #   resp.rule.actions[0].create_case_action.fields[0].value.string_value #=> String
+    #   resp.rule.actions[0].create_case_action.template_id #=> String
+    #   resp.rule.actions[0].update_case_action.fields #=> Array
+    #   resp.rule.actions[0].update_case_action.fields[0].id #=> String
+    #   resp.rule.actions[0].update_case_action.fields[0].value.boolean_value #=> Boolean
+    #   resp.rule.actions[0].update_case_action.fields[0].value.double_value #=> Float
+    #   resp.rule.actions[0].update_case_action.fields[0].value.string_value #=> String
     #   resp.rule.publish_status #=> String, one of "DRAFT", "PUBLISHED"
     #   resp.rule.created_time #=> Time
     #   resp.rule.last_updated_time #=> Time
@@ -6916,6 +6965,13 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
     #
+    #   AVG\_ACTIVE\_TIME
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
+    #     Agent Hierarchy
+    #
     #   AVG\_AFTER\_CONTACT\_WORK\_TIME
     #
     #   : Unit: Seconds
@@ -6945,6 +7001,13 @@ module Aws::Connect
     #
     #      </note>
     #
+    #   AVG\_AGENT\_PAUSE\_TIME
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
+    #     Agent Hierarchy
+    #
     #   AVG\_CONTACT\_DURATION
     #
     #   : Unit: Seconds
@@ -7692,7 +7755,7 @@ module Aws::Connect
     #
     # @option params [Hash<String,String>] :tags
     #   The tags used to organize, track, or control access for this resource.
-    #   For example, \\\{ "tags": \\\{"key1":"value1",
+    #   For example, \\\{ "Tags": \\\{"key1":"value1",
     #   "key2":"value2"\\} \\}.
     #
     # @option params [String] :client_token
@@ -8746,7 +8809,7 @@ module Aws::Connect
     #   resp.integration_association_summary_list[0].integration_arn #=> String
     #   resp.integration_association_summary_list[0].source_application_url #=> String
     #   resp.integration_association_summary_list[0].source_application_name #=> String
-    #   resp.integration_association_summary_list[0].source_type #=> String, one of "SALESFORCE", "ZENDESK"
+    #   resp.integration_association_summary_list[0].source_type #=> String, one of "SALESFORCE", "ZENDESK", "CASES"
     #   resp.next_token #=> String
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListIntegrationAssociations AWS API Documentation
@@ -9579,7 +9642,7 @@ module Aws::Connect
     #   resp = client.list_rules({
     #     instance_id: "InstanceId", # required
     #     publish_status: "DRAFT", # accepts DRAFT, PUBLISHED
-    #     event_source_name: "OnPostCallAnalysisAvailable", # accepts OnPostCallAnalysisAvailable, OnRealTimeCallAnalysisAvailable, OnRealTimeChatAnalysisAvailable, OnPostChatAnalysisAvailable, OnZendeskTicketCreate, OnZendeskTicketStatusUpdate, OnSalesforceCaseCreate, OnContactEvaluationSubmit, OnMetricDataUpdate
+    #     event_source_name: "OnPostCallAnalysisAvailable", # accepts OnPostCallAnalysisAvailable, OnRealTimeCallAnalysisAvailable, OnRealTimeChatAnalysisAvailable, OnPostChatAnalysisAvailable, OnZendeskTicketCreate, OnZendeskTicketStatusUpdate, OnSalesforceCaseCreate, OnContactEvaluationSubmit, OnMetricDataUpdate, OnCaseCreate, OnCaseUpdate
     #     max_results: 1,
     #     next_token: "NextToken",
     #   })
@@ -9590,10 +9653,10 @@ module Aws::Connect
     #   resp.rule_summary_list[0].name #=> String
     #   resp.rule_summary_list[0].rule_id #=> String
     #   resp.rule_summary_list[0].rule_arn #=> String
-    #   resp.rule_summary_list[0].event_source_name #=> String, one of "OnPostCallAnalysisAvailable", "OnRealTimeCallAnalysisAvailable", "OnRealTimeChatAnalysisAvailable", "OnPostChatAnalysisAvailable", "OnZendeskTicketCreate", "OnZendeskTicketStatusUpdate", "OnSalesforceCaseCreate", "OnContactEvaluationSubmit", "OnMetricDataUpdate"
+    #   resp.rule_summary_list[0].event_source_name #=> String, one of "OnPostCallAnalysisAvailable", "OnRealTimeCallAnalysisAvailable", "OnRealTimeChatAnalysisAvailable", "OnPostChatAnalysisAvailable", "OnZendeskTicketCreate", "OnZendeskTicketStatusUpdate", "OnSalesforceCaseCreate", "OnContactEvaluationSubmit", "OnMetricDataUpdate", "OnCaseCreate", "OnCaseUpdate"
     #   resp.rule_summary_list[0].publish_status #=> String, one of "DRAFT", "PUBLISHED"
     #   resp.rule_summary_list[0].action_summaries #=> Array
-    #   resp.rule_summary_list[0].action_summaries[0].action_type #=> String, one of "CREATE_TASK", "ASSIGN_CONTACT_CATEGORY", "GENERATE_EVENTBRIDGE_EVENT", "SEND_NOTIFICATION"
+    #   resp.rule_summary_list[0].action_summaries[0].action_type #=> String, one of "CREATE_TASK", "ASSIGN_CONTACT_CATEGORY", "GENERATE_EVENTBRIDGE_EVENT", "SEND_NOTIFICATION", "CREATE_CASE", "UPDATE_CASE", "END_ASSOCIATED_TASKS"
     #   resp.rule_summary_list[0].created_time #=> Time
     #   resp.rule_summary_list[0].last_updated_time #=> Time
     #   resp.next_token #=> String
@@ -10393,6 +10456,37 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # Allows pausing an ongoing task contact.
+    #
+    # @option params [required, String] :contact_id
+    #   The identifier of the contact.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   `instanceId` in the ARN of the instance.
+    #
+    # @option params [String] :contact_flow_id
+    #   The identifier of the flow.
+    #
+    # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.pause_contact({
+    #     contact_id: "ContactId", # required
+    #     instance_id: "InstanceId", # required
+    #     contact_flow_id: "ContactFlowId",
+    #   })
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/PauseContact AWS API Documentation
+    #
+    # @overload pause_contact(params = {})
+    # @param [Hash] params ({})
+    def pause_contact(params = {}, options = {})
+      req = build_request(:pause_contact, params)
+      req.send_request(options)
+    end
+
     # Changes the current status of a user or agent in Amazon Connect. If
     # the agent is currently handling a contact, this sets the agent's next
     # status.
@@ -10572,6 +10666,37 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # Allows resuming a task contact in a paused state.
+    #
+    # @option params [required, String] :contact_id
+    #   The identifier of the contact.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   `instanceId` in the ARN of the instance.
+    #
+    # @option params [String] :contact_flow_id
+    #   The identifier of the flow.
+    #
+    # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.resume_contact({
+    #     contact_id: "ContactId", # required
+    #     instance_id: "InstanceId", # required
+    #     contact_flow_id: "ContactFlowId",
+    #   })
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ResumeContact AWS API Documentation
+    #
+    # @overload resume_contact(params = {})
+    # @param [Hash] params ({})
+    def resume_contact(params = {}, options = {})
+      req = build_request(:resume_contact, params)
+      req.send_request(options)
+    end
+
     # When a contact is being recorded, and the recording has been suspended
     # using SuspendContactRecording, this API resumes recording whatever
     # recording is selected in the flow configuration: call, screen, or
@@ -12132,6 +12257,29 @@ module Aws::Connect
     # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html
     # [2]: https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html#outbound-communications-quotas
     #
+    # @option params [String] :name
+    #   The name of a voice contact that is shown to an agent in the Contact
+    #   Control Panel (CCP).
+    #
+    # @option params [String] :description
+    #   A description of the voice contact that is shown to an agent in the
+    #   Contact Control Panel (CCP).
+    #
+    # @option params [Hash<String,Types::Reference>] :references
+    #   A formatted URL that is shown to an agent in the Contact Control Panel
+    #   (CCP). Contacts can have the following reference types at the time of
+    #   creation: `URL` \| `NUMBER` \| `STRING` \| `DATE` \| `EMAIL`.
+    #   `ATTACHMENT` is not a supported reference type during voice contact
+    #   creation.
+    #
+    # @option params [String] :related_contact_id
+    #   The `contactId` that is related to this contact. Linking voice, task,
+    #   or chat by using `RelatedContactID` copies over contact attributes
+    #   from the related contact to the new contact. All updates to
+    #   user-defined attributes in the new contact are limited to the
+    #   individual contact ID. There are no limits to the number of contacts
+    #   that can be linked by using `RelatedContactId`.
+    #
     # @option params [required, String] :destination_phone_number
     #   The phone number of the customer, in E.164 format.
     #
@@ -12208,6 +12356,15 @@ module Aws::Connect
     # @example Request syntax with placeholder values
     #
     #   resp = client.start_outbound_voice_contact({
+    #     name: "Name",
+    #     description: "Description",
+    #     references: {
+    #       "ReferenceKey" => {
+    #         value: "ReferenceValue", # required
+    #         type: "URL", # required, accepts URL, ATTACHMENT, NUMBER, STRING, DATE, EMAIL
+    #       },
+    #     },
+    #     related_contact_id: "ContactId",
     #     destination_phone_number: "PhoneNumber", # required
     #     contact_flow_id: "ContactFlowId", # required
     #     instance_id: "InstanceId", # required
@@ -12800,6 +12957,54 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # Adds the specified tags to the contact resource. For more information
+    # about this API is used, see [Set up granular billing for a detailed
+    # view of your Amazon Connect usage][1].
+    #
+    #
+    #
+    # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/granular-billing.html
+    #
+    # @option params [required, String] :contact_id
+    #   The identifier of the contact in this instance of Amazon Connect.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #
+    # @option params [required, Hash<String,String>] :tags
+    #   The tags to be assigned to the contact resource. For example, \\\{
+    #   "Tags": \\\{"key1":"value1", "key2":"value2"\\} \\}.
+    #
+    #   <note markdown="1"> Authorization is not supported by this tag.
+    #
+    #    </note>
+    #
+    # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.tag_contact({
+    #     contact_id: "ContactId", # required
+    #     instance_id: "InstanceId", # required
+    #     tags: { # required
+    #       "ContactTagKey" => "ContactTagValue",
+    #     },
+    #   })
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/TagContact AWS API Documentation
+    #
+    # @overload tag_contact(params = {})
+    # @param [Hash] params ({})
+    def tag_contact(params = {}, options = {})
+      req = build_request(:tag_contact, params)
+      req.send_request(options)
+    end
+
     # Adds the specified tags to the specified resource.
     #
     # Some of the supported resource types are agents, routing profiles,
@@ -12820,7 +13025,7 @@ module Aws::Connect
     #
     # @option params [required, Hash<String,String>] :tags
     #   The tags used to organize, track, or control access for this resource.
-    #   For example, \\\{ "tags": \\\{"key1":"value1",
+    #   For example, \\\{ "Tags": \\\{"key1":"value1",
     #   "key2":"value2"\\} \\}.
     #
     # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
@@ -12927,6 +13132,48 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # Removes the specified tags from the contact resource. For more
+    # information about this API is used, see [Set up granular billing for a
+    # detailed view of your Amazon Connect usage][1].
+    #
+    #
+    #
+    # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/granular-billing.html
+    #
+    # @option params [required, String] :contact_id
+    #   The identifier of the contact in this instance of Amazon Connect.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #
+    # @option params [required, Array<String>] :tag_keys
+    #   A list of tag keys. Existing tags on the contact whose keys are
+    #   members of this list will be removed.
+    #
+    # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.untag_contact({
+    #     contact_id: "ContactId", # required
+    #     instance_id: "InstanceId", # required
+    #     tag_keys: ["ContactTagKey"], # required
+    #   })
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UntagContact AWS API Documentation
+    #
+    # @overload untag_contact(params = {})
+    # @param [Hash] params ({})
+    def untag_contact(params = {}, options = {})
+      req = build_request(:untag_contact, params)
+      req.send_request(options)
+    end
+
     # Removes the specified tags from the specified resource.
     #
     # @option params [required, String] :resource_arn
@@ -14586,7 +14833,7 @@ module Aws::Connect
     #     function: "RuleFunction", # required
     #     actions: [ # required
     #       {
-    #         action_type: "CREATE_TASK", # required, accepts CREATE_TASK, ASSIGN_CONTACT_CATEGORY, GENERATE_EVENTBRIDGE_EVENT, SEND_NOTIFICATION
+    #         action_type: "CREATE_TASK", # required, accepts CREATE_TASK, ASSIGN_CONTACT_CATEGORY, GENERATE_EVENTBRIDGE_EVENT, SEND_NOTIFICATION, CREATE_CASE, UPDATE_CASE, END_ASSOCIATED_TASKS
     #         task_action: {
     #           name: "TaskNameExpression", # required
     #           description: "TaskDescriptionExpression",
@@ -14615,6 +14862,37 @@ module Aws::Connect
     #             user_ids: ["UserId"],
     #           },
     #         },
+    #         create_case_action: {
+    #           fields: [ # required
+    #             {
+    #               id: "FieldValueId", # required
+    #               value: { # required
+    #                 boolean_value: false,
+    #                 double_value: 1.0,
+    #                 empty_value: {
+    #                 },
+    #                 string_value: "FieldStringValue",
+    #               },
+    #             },
+    #           ],
+    #           template_id: "TemplateId", # required
+    #         },
+    #         update_case_action: {
+    #           fields: [ # required
+    #             {
+    #               id: "FieldValueId", # required
+    #               value: { # required
+    #                 boolean_value: false,
+    #                 double_value: 1.0,
+    #                 empty_value: {
+    #                 },
+    #                 string_value: "FieldStringValue",
+    #               },
+    #             },
+    #           ],
+    #         },
+    #         end_associated_tasks_action: {
+    #         },
     #       },
     #     ],
     #     publish_status: "DRAFT", # required, accepts DRAFT, PUBLISHED
@@ -15323,7 +15601,7 @@ module Aws::Connect
         params: params,
         config: config)
       context[:gem_name] = 'aws-sdk-connect'
-      context[:gem_version] = '1.142.0'
+      context[:gem_version] = '1.144.0'
       Seahorse::Client::Request.new(handlers, context)
     end