aws-sdk-connect 1.139.0 → 1.141.0

data/lib/aws-sdk-connect/client.rb

@@ -437,6 +437,61 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # This API is in preview release for Amazon Connect and is subject to
+    # change.
+    #
+    # Associates the specified dataset for a Amazon Connect instance with
+    # the target account. You can associate only one dataset in a single
+    # call.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #
+    # @option params [required, String] :data_set_id
+    #   The identifier of the dataset to associate with the target account.
+    #
+    # @option params [String] :target_account_id
+    #   The identifier of the target account. Use to associate a dataset to a
+    #   different account than the one containing the Amazon Connect instance.
+    #   If not specified, by default this value is the Amazon Web Services
+    #   account that has the Amazon Connect instance.
+    #
+    # @return [Types::AssociateAnalyticsDataSetResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::AssociateAnalyticsDataSetResponse#data_set_id #data_set_id} => String
+    #   * {Types::AssociateAnalyticsDataSetResponse#target_account_id #target_account_id} => String
+    #   * {Types::AssociateAnalyticsDataSetResponse#resource_share_id #resource_share_id} => String
+    #   * {Types::AssociateAnalyticsDataSetResponse#resource_share_arn #resource_share_arn} => String
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.associate_analytics_data_set({
+    #     instance_id: "InstanceId", # required
+    #     data_set_id: "DataSetId", # required
+    #     target_account_id: "AWSAccountId",
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.data_set_id #=> String
+    #   resp.target_account_id #=> String
+    #   resp.resource_share_id #=> String
+    #   resp.resource_share_arn #=> String
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AssociateAnalyticsDataSet AWS API Documentation
+    #
+    # @overload associate_analytics_data_set(params = {})
+    # @param [Hash] params ({})
+    def associate_analytics_data_set(params = {}, options = {})
+      req = build_request(:associate_analytics_data_set, params)
+      req.send_request(options)
+    end
+
     # This API is in preview release for Amazon Connect and is subject to
     # change.
     #
@@ -559,6 +614,45 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # Associates a connect resource to a flow.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #
+    # @option params [required, String] :resource_id
+    #   The identifier of the resource.
+    #
+    # @option params [required, String] :flow_id
+    #   The identifier of the flow.
+    #
+    # @option params [required, String] :resource_type
+    #   A valid resource type.
+    #
+    # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.associate_flow({
+    #     instance_id: "InstanceId", # required
+    #     resource_id: "ARN", # required
+    #     flow_id: "ARN", # required
+    #     resource_type: "SMS_PHONE_NUMBER", # required, accepts SMS_PHONE_NUMBER
+    #   })
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AssociateFlow AWS API Documentation
+    #
+    # @overload associate_flow(params = {})
+    # @param [Hash] params ({})
+    def associate_flow(params = {}, options = {})
+      req = build_request(:associate_flow, params)
+      req.send_request(options)
+    end
+
     # This API is in preview release for Amazon Connect and is subject to
     # change.
     #
@@ -919,6 +1013,117 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # This API is in preview release for Amazon Connect and is subject to
+    # change.
+    #
+    # Associates a list of analytics datasets for a given Amazon Connect
+    # instance to a target account. You can associate multiple datasets in a
+    # single call.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #
+    # @option params [required, Array<String>] :data_set_ids
+    #   An array of dataset identifiers to associate.
+    #
+    # @option params [String] :target_account_id
+    #   The identifier of the target account. Use to associate a dataset to a
+    #   different account than the one containing the Amazon Connect instance.
+    #   If not specified, by default this value is the Amazon Web Services
+    #   account that has the Amazon Connect instance.
+    #
+    # @return [Types::BatchAssociateAnalyticsDataSetResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::BatchAssociateAnalyticsDataSetResponse#created #created} => Array&lt;Types::AnalyticsDataAssociationResult&gt;
+    #   * {Types::BatchAssociateAnalyticsDataSetResponse#errors #errors} => Array&lt;Types::ErrorResult&gt;
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.batch_associate_analytics_data_set({
+    #     instance_id: "InstanceId", # required
+    #     data_set_ids: ["DataSetId"], # required
+    #     target_account_id: "AWSAccountId",
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.created #=> Array
+    #   resp.created[0].data_set_id #=> String
+    #   resp.created[0].target_account_id #=> String
+    #   resp.created[0].resource_share_id #=> String
+    #   resp.created[0].resource_share_arn #=> String
+    #   resp.errors #=> Array
+    #   resp.errors[0].error_code #=> String
+    #   resp.errors[0].error_message #=> String
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/BatchAssociateAnalyticsDataSet AWS API Documentation
+    #
+    # @overload batch_associate_analytics_data_set(params = {})
+    # @param [Hash] params ({})
+    def batch_associate_analytics_data_set(params = {}, options = {})
+      req = build_request(:batch_associate_analytics_data_set, params)
+      req.send_request(options)
+    end
+
+    # This API is in preview release for Amazon Connect and is subject to
+    # change.
+    #
+    # Removes a list of analytics datasets associated with a given Amazon
+    # Connect instance. You can disassociate multiple datasets in a single
+    # call.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #
+    # @option params [required, Array<String>] :data_set_ids
+    #   An array of associated dataset identifiers to remove.
+    #
+    # @option params [String] :target_account_id
+    #   The identifier of the target account. Use to disassociate a dataset
+    #   from a different account than the one containing the Amazon Connect
+    #   instance. If not specified, by default this value is the Amazon Web
+    #   Services account that has the Amazon Connect instance.
+    #
+    # @return [Types::BatchDisassociateAnalyticsDataSetResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::BatchDisassociateAnalyticsDataSetResponse#deleted #deleted} => Array&lt;String&gt;
+    #   * {Types::BatchDisassociateAnalyticsDataSetResponse#errors #errors} => Array&lt;Types::ErrorResult&gt;
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.batch_disassociate_analytics_data_set({
+    #     instance_id: "InstanceId", # required
+    #     data_set_ids: ["DataSetId"], # required
+    #     target_account_id: "AWSAccountId",
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.deleted #=> Array
+    #   resp.deleted[0] #=> String
+    #   resp.errors #=> Array
+    #   resp.errors[0].error_code #=> String
+    #   resp.errors[0].error_message #=> String
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/BatchDisassociateAnalyticsDataSet AWS API Documentation
+    #
+    # @overload batch_disassociate_analytics_data_set(params = {})
+    # @param [Hash] params ({})
+    def batch_disassociate_analytics_data_set(params = {}, options = {})
+      req = build_request(:batch_disassociate_analytics_data_set, params)
+      req.send_request(options)
+    end
+
     # Retrieve the flow associations for the given resources.
     #
     # @option params [required, String] :instance_id
@@ -2312,7 +2517,7 @@ module Aws::Connect
     #     instance_id: "InstanceId", # required
     #     name: "RuleName", # required
     #     trigger_event_source: { # required
-    #       event_source_name: "OnPostCallAnalysisAvailable", # required, accepts OnPostCallAnalysisAvailable, OnRealTimeCallAnalysisAvailable, OnPostChatAnalysisAvailable, OnZendeskTicketCreate, OnZendeskTicketStatusUpdate, OnSalesforceCaseCreate, OnContactEvaluationSubmit, OnMetricDataUpdate
+    #       event_source_name: "OnPostCallAnalysisAvailable", # required, accepts OnPostCallAnalysisAvailable, OnRealTimeCallAnalysisAvailable, OnRealTimeChatAnalysisAvailable, OnPostChatAnalysisAvailable, OnZendeskTicketCreate, OnZendeskTicketStatusUpdate, OnSalesforceCaseCreate, OnContactEvaluationSubmit, OnMetricDataUpdate
     #       integration_association_id: "IntegrationAssociationId",
     #     },
     #     function: "RuleFunction", # required
@@ -2714,9 +2919,9 @@ module Aws::Connect
     # identity management. `FirstName` and `LastName` are required if you
     # are using Amazon Connect or SAML for identity management.
     #
-    # For information about how to create user accounts using the Amazon
-    # Connect console, see [Add Users][2] in the *Amazon Connect
-    # Administrator Guide*.
+    # For information about how to create users using the Amazon Connect
+    # admin website, see [Add Users][2] in the *Amazon Connect Administrator
+    # Guide*.
     #
     #
     #
@@ -4495,7 +4700,7 @@ module Aws::Connect
     #   resp.claimed_phone_number_summary.phone_number_arn #=> String
     #   resp.claimed_phone_number_summary.phone_number #=> String
     #   resp.claimed_phone_number_summary.phone_number_country_code #=> String, one of "AF", "AL", "DZ", "AS", "AD", "AO", "AI", "AQ", "AG", "AR", "AM", "AW", "AU", "AT", "AZ", "BS", "BH", "BD", "BB", "BY", "BE", "BZ", "BJ", "BM", "BT", "BO", "BA", "BW", "BR", "IO", "VG", "BN", "BG", "BF", "BI", "KH", "CM", "CA", "CV", "KY", "CF", "TD", "CL", "CN", "CX", "CC", "CO", "KM", "CK", "CR", "HR", "CU", "CW", "CY", "CZ", "CD", "DK", "DJ", "DM", "DO", "TL", "EC", "EG", "SV", "GQ", "ER", "EE", "ET", "FK", "FO", "FJ", "FI", "FR", "PF", "GA", "GM", "GE", "DE", "GH", "GI", "GR", "GL", "GD", "GU", "GT", "GG", "GN", "GW", "GY", "HT", "HN", "HK", "HU", "IS", "IN", "ID", "IR", "IQ", "IE", "IM", "IL", "IT", "CI", "JM", "JP", "JE", "JO", "KZ", "KE", "KI", "KW", "KG", "LA", "LV", "LB", "LS", "LR", "LY", "LI", "LT", "LU", "MO", "MK", "MG", "MW", "MY", "MV", "ML", "MT", "MH", "MR", "MU", "YT", "MX", "FM", "MD", "MC", "MN", "ME", "MS", "MA", "MZ", "MM", "NA", "NR", "NP", "NL", "AN", "NC", "NZ", "NI", "NE", "NG", "NU", "KP", "MP", "NO", "OM", "PK", "PW", "PA", "PG", "PY", "PE", "PH", "PN", "PL", "PT", "PR", "QA", "CG", "RE", "RO", "RU", "RW", "BL", "SH", "KN", "LC", "MF", "PM", "VC", "WS", "SM", "ST", "SA", "SN", "RS", "SC", "SL", "SG", "SX", "SK", "SI", "SB", "SO", "ZA", "KR", "ES", "LK", "SD", "SR", "SJ", "SZ", "SE", "CH", "SY", "TW", "TJ", "TZ", "TH", "TG", "TK", "TO", "TT", "TN", "TR", "TM", "TC", "TV", "VI", "UG", "UA", "AE", "GB", "US", "UY", "UZ", "VU", "VA", "VE", "VN", "WF", "EH", "YE", "ZM", "ZW"
-    #   resp.claimed_phone_number_summary.phone_number_type #=> String, one of "TOLL_FREE", "DID", "UIFN", "SHARED", "THIRD_PARTY_TF", "THIRD_PARTY_DID"
+    #   resp.claimed_phone_number_summary.phone_number_type #=> String, one of "TOLL_FREE", "DID", "UIFN", "SHARED", "THIRD_PARTY_TF", "THIRD_PARTY_DID", "SHORT_CODE"
     #   resp.claimed_phone_number_summary.phone_number_description #=> String
     #   resp.claimed_phone_number_summary.target_arn #=> String
     #   resp.claimed_phone_number_summary.instance_id #=> String
@@ -4503,6 +4708,7 @@ module Aws::Connect
     #   resp.claimed_phone_number_summary.tags["TagKey"] #=> String
     #   resp.claimed_phone_number_summary.phone_number_status.status #=> String, one of "CLAIMED", "IN_PROGRESS", "FAILED"
     #   resp.claimed_phone_number_summary.phone_number_status.message #=> String
+    #   resp.claimed_phone_number_summary.source_phone_number_arn #=> String
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribePhoneNumber AWS API Documentation
     #
@@ -4743,7 +4949,7 @@ module Aws::Connect
     #   resp.rule.name #=> String
     #   resp.rule.rule_id #=> String
     #   resp.rule.rule_arn #=> String
-    #   resp.rule.trigger_event_source.event_source_name #=> String, one of "OnPostCallAnalysisAvailable", "OnRealTimeCallAnalysisAvailable", "OnPostChatAnalysisAvailable", "OnZendeskTicketCreate", "OnZendeskTicketStatusUpdate", "OnSalesforceCaseCreate", "OnContactEvaluationSubmit", "OnMetricDataUpdate"
+    #   resp.rule.trigger_event_source.event_source_name #=> String, one of "OnPostCallAnalysisAvailable", "OnRealTimeCallAnalysisAvailable", "OnRealTimeChatAnalysisAvailable", "OnPostChatAnalysisAvailable", "OnZendeskTicketCreate", "OnZendeskTicketStatusUpdate", "OnSalesforceCaseCreate", "OnContactEvaluationSubmit", "OnMetricDataUpdate"
     #   resp.rule.trigger_event_source.integration_association_id #=> String
     #   resp.rule.function #=> String
     #   resp.rule.actions #=> Array
@@ -4867,8 +5073,8 @@ module Aws::Connect
       req.send_request(options)
     end
 
-    # Describes the specified user account. You can [find the instance ID in
-    # the Amazon Connect console][1] (it’s the final part of the ARN). The
+    # Describes the specified user. You can [find the instance ID in the
+    # Amazon Connect console][1] (it’s the final part of the ARN). The
     # console does not display the user IDs. Instead, list the users and
     # note the IDs provided in the output.
     #
@@ -5166,6 +5372,48 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # This API is in preview release for Amazon Connect and is subject to
+    # change.
+    #
+    # Removes the dataset ID associated with a given Amazon Connect
+    # instance.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #
+    # @option params [required, String] :data_set_id
+    #   The identifier of the dataset to remove.
+    #
+    # @option params [String] :target_account_id
+    #   The identifier of the target account. Use to associate a dataset to a
+    #   different account than the one containing the Amazon Connect instance.
+    #   If not specified, by default this value is the Amazon Web Services
+    #   account that has the Amazon Connect instance.
+    #
+    # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.disassociate_analytics_data_set({
+    #     instance_id: "InstanceId", # required
+    #     data_set_id: "DataSetId", # required
+    #     target_account_id: "AWSAccountId",
+    #   })
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DisassociateAnalyticsDataSet AWS API Documentation
+    #
+    # @overload disassociate_analytics_data_set(params = {})
+    # @param [Hash] params ({})
+    def disassociate_analytics_data_set(params = {}, options = {})
+      req = build_request(:disassociate_analytics_data_set, params)
+      req.send_request(options)
+    end
+
     # This API is in preview release for Amazon Connect and is subject to
     # change.
     #
@@ -5244,6 +5492,41 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # Disassociates a connect resource from a flow.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #
+    # @option params [required, String] :resource_id
+    #   The identifier of the resource.
+    #
+    # @option params [required, String] :resource_type
+    #   A valid resource type.
+    #
+    # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.disassociate_flow({
+    #     instance_id: "InstanceId", # required
+    #     resource_id: "ARN", # required
+    #     resource_type: "SMS_PHONE_NUMBER", # required, accepts SMS_PHONE_NUMBER
+    #   })
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DisassociateFlow AWS API Documentation
+    #
+    # @overload disassociate_flow(params = {})
+    # @param [Hash] params ({})
+    def disassociate_flow(params = {}, options = {})
+      req = build_request(:disassociate_flow, params)
+      req.send_request(options)
+    end
+
     # This API is in preview release for Amazon Connect and is subject to
     # change.
     #
@@ -6048,6 +6331,51 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # Retrieves the flow associated for a given resource.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #
+    # @option params [required, String] :resource_id
+    #   The identifier of the resource.
+    #
+    # @option params [required, String] :resource_type
+    #   A valid resource type.
+    #
+    # @return [Types::GetFlowAssociationResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::GetFlowAssociationResponse#resource_id #resource_id} => String
+    #   * {Types::GetFlowAssociationResponse#flow_id #flow_id} => String
+    #   * {Types::GetFlowAssociationResponse#resource_type #resource_type} => String
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.get_flow_association({
+    #     instance_id: "InstanceId", # required
+    #     resource_id: "ARN", # required
+    #     resource_type: "SMS_PHONE_NUMBER", # required, accepts SMS_PHONE_NUMBER
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.resource_id #=> String
+    #   resp.flow_id #=> String
+    #   resp.resource_type #=> String, one of "SMS_PHONE_NUMBER"
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/GetFlowAssociation AWS API Documentation
+    #
+    # @overload get_flow_association(params = {})
+    # @param [Hash] params ({})
+    def get_flow_association(params = {}, options = {})
+      req = build_request(:get_flow_association, params)
+      req.send_request(options)
+    end
+
     # Gets historical metric data from the specified Amazon Connect
     # instance.
     #
@@ -6457,7 +6785,7 @@ module Aws::Connect
     #     `AGENT` \| `CHANNEL` \| `AGENT_HIERARCHY_LEVEL_ONE` \|
     #     `AGENT_HIERARCHY_LEVEL_TWO` \| `AGENT_HIERARCHY_LEVEL_THREE` \|
     #     `AGENT_HIERARCHY_LEVEL_FOUR` \| `AGENT_HIERARCHY_LEVEL_FIVE` \|
-    #     `FEATURE`
+    #     `FEATURE` \| `contact/segmentAttributes/connect:Subtype`
     #
     #   * **Filter values**: A maximum of 100 filter values are supported in a
     #     single request. VOICE, CHAT, and TASK are valid `filterValue` for
@@ -6470,6 +6798,10 @@ module Aws::Connect
     #     the `FEATURE` filter key. It is available only to contacts analyzed
     #     by Contact Lens conversational analytics.
     #
+    #     `connect:Chat`, `connect:SMS`, `connect:Telephony`, and
+    #     `connect:WebRTC` are valid `filterValue` examples (not exhaustive)
+    #     for the `contact/segmentAttributes/connect:Subtype filter` key.
+    #
     #
     #
     #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/create-historical-metrics-report.html
@@ -6485,7 +6817,8 @@ module Aws::Connect
     #   Valid grouping keys: `QUEUE` \| `ROUTING_PROFILE` \| `AGENT` \|
     #   `CHANNEL` \| `AGENT_HIERARCHY_LEVEL_ONE` \|
     #   `AGENT_HIERARCHY_LEVEL_TWO` \| `AGENT_HIERARCHY_LEVEL_THREE` \|
-    #   `AGENT_HIERARCHY_LEVEL_FOUR` \| `AGENT_HIERARCHY_LEVEL_FIVE`
+    #   `AGENT_HIERARCHY_LEVEL_FOUR` \| `AGENT_HIERARCHY_LEVEL_FIVE`,
+    #   `contact/segmentAttributes/connect:Subtype`
     #
     # @option params [required, Array<Types::MetricV2>] :metrics
     #   The metrics to retrieve. Specify the name, groupings, and filters for
@@ -6498,7 +6831,7 @@ module Aws::Connect
     #   : Unit: Percent
     #
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
-    #     Agent Hierarchy
+    #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
     #
     #   AGENT\_ADHERENT\_TIME
     #
@@ -6510,6 +6843,20 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy
     #
+    #   AGENT\_ANSWER\_RATE
+    #
+    #   : Unit: Percent
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
+    #     Agent Hierarchy
+    #
+    #   AGENT\_NON\_ADHERENT\_TIME
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
+    #     Agent Hierarchy
+    #
     #   AGENT\_NON\_RESPONSE
     #
     #   : Unit: Count
@@ -6558,14 +6905,16 @@ module Aws::Connect
     #   : Unit: Seconds
     #
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
-    #     Agent Hierarchy
+    #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
     #
     #   AVG\_AFTER\_CONTACT\_WORK\_TIME
     #
     #   : Unit: Seconds
     #
+    #     Valid metric filter key: `INITIATION_METHOD`
+    #
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
-    #     Agent Hierarchy, Feature
+    #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -6592,7 +6941,7 @@ module Aws::Connect
     #   : Unit: Seconds
     #
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
-    #     Agent Hierarchy, Feature
+    #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -6603,7 +6952,7 @@ module Aws::Connect
     #   : Unit: Seconds
     #
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
-    #     Agent Hierarchy
+    #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
     #
     #   AVG\_GREETING\_TIME\_AGENT
     #
@@ -6613,14 +6962,14 @@ module Aws::Connect
     #     Unit: Seconds
     #
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
-    #     Agent Hierarchy
+    #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype
     #
     #   AVG\_HANDLE\_TIME
     #
     #   : Unit: Seconds
     #
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
-    #     Agent Hierarchy, Feature
+    #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -6631,7 +6980,7 @@ module Aws::Connect
     #   : Unit: Seconds
     #
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
-    #     Agent Hierarchy, Feature
+    #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -6642,14 +6991,14 @@ module Aws::Connect
     #   : Unit: Seconds
     #
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
-    #     Agent Hierarchy
+    #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype
     #
     #   AVG\_HOLDS
     #
     #   : Unit: Count
     #
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
-    #     Agent Hierarchy, Feature
+    #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -6660,14 +7009,16 @@ module Aws::Connect
     #   : Unit: Seconds
     #
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
-    #     Agent Hierarchy
+    #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype
     #
     #   AVG\_INTERACTION\_TIME
     #
     #   : Unit: Seconds
     #
+    #     Valid metric filter key: `INITIATION_METHOD`
+    #
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
-    #     Feature
+    #     Feature, contact/segmentAttributes/connect:Subtype
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -6681,7 +7032,7 @@ module Aws::Connect
     #     Unit: Count
     #
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
-    #     Agent Hierarchy
+    #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype
     #
     #   AVG\_INTERRUPTION\_TIME\_AGENT
     #
@@ -6691,7 +7042,7 @@ module Aws::Connect
     #     Unit: Seconds
     #
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
-    #     Agent Hierarchy
+    #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype
     #
     #   AVG\_NON\_TALK\_TIME
     #
@@ -6701,14 +7052,14 @@ module Aws::Connect
     #     Unit: Seconds
     #
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
-    #     Agent Hierarchy
+    #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype
     #
     #   AVG\_QUEUE\_ANSWER\_TIME
     #
     #   : Unit: Seconds
     #
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
-    #     Feature
+    #     Feature, contact/segmentAttributes/connect:Subtype
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -6718,7 +7069,8 @@ module Aws::Connect
     #
     #   : Unit: Seconds
     #
-    #     Valid groupings and filters: Queue, Channel, Routing Profile
+    #     Valid groupings and filters: Queue, Channel, Routing Profile,
+    #     contact/segmentAttributes/connect:Subtype
     #
     #   AVG\_TALK\_TIME
     #
@@ -6728,7 +7080,7 @@ module Aws::Connect
     #     Unit: Seconds
     #
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
-    #     Agent Hierarchy
+    #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype
     #
     #   AVG\_TALK\_TIME\_AGENT
     #
@@ -6738,7 +7090,7 @@ module Aws::Connect
     #     Unit: Seconds
     #
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
-    #     Agent Hierarchy
+    #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype
     #
     #   AVG\_TALK\_TIME\_CUSTOMER
     #
@@ -6748,14 +7100,14 @@ module Aws::Connect
     #     Unit: Seconds
     #
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
-    #     Agent Hierarchy
+    #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype
     #
     #   CONTACTS\_ABANDONED
     #
     #   : Unit: Count
     #
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
-    #     Agent Hierarchy
+    #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype
     #
     #   CONTACTS\_CREATED
     #
@@ -6764,7 +7116,7 @@ module Aws::Connect
     #     Valid metric filter key: `INITIATION_METHOD`
     #
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
-    #     Feature
+    #     Feature, contact/segmentAttributes/connect:Subtype
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -6777,7 +7129,7 @@ module Aws::Connect
     #     Valid metric filter key: `INITIATION_METHOD`, `DISCONNECT_REASON`
     #
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
-    #     Agent Hierarchy, Feature
+    #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
     #
     #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
     #
@@ -6788,66 +7140,102 @@ module Aws::Connect
     #   : Unit: Count
     #
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
-    #     Agent Hierarchy
+    #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype
     #
-    #   CONTACTS\_QUEUED
+    #   CONTACTS\_ON\_HOLD\_AGENT\_DISCONNECT
     #
     #   : Unit: Count
     #
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy
     #
-    #   CONTACTS\_RESOLVED\_IN\_X
+    #   CONTACTS\_ON\_HOLD\_CUSTOMER\_DISCONNECT
     #
     #   : Unit: Count
     #
-    #     Valid groupings and filters: Queue, Channel, Routing Profile
-    #
-    #     Threshold: For `ThresholdValue` enter any whole number from 1 to
-    #     604800 (inclusive), in seconds. For `Comparison`, you must enter
-    #     `LT` (for "Less than").
+    #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
+    #     Agent Hierarchy
     #
-    #   CONTACTS\_TRANSFERRED\_OUT
+    #   CONTACTS\_PUT\_ON\_HOLD
     #
     #   : Unit: Count
     #
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
-    #     Agent Hierarchy, Feature
-    #
-    #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
-    #
-    #      </note>
+    #     Agent Hierarchy
     #
-    #   CONTACTS\_TRANSFERRED\_OUT\_BY\_AGENT
+    #   CONTACTS\_TRANSFERRED\_OUT\_EXTERNAL
     #
     #   : Unit: Count
     #
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy
     #
-    #   CONTACTS\_TRANSFERRED\_OUT\_FROM\_QUEUE
+    #   CONTACTS\_TRANSFERRED\_OUT\_INTERNAL
     #
-    #   : Unit: Count
+    #   : Unit: Percent
     #
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy
     #
-    #   MAX\_QUEUED\_TIME
+    #   CONTACTS\_QUEUED
     #
-    #   : Unit: Seconds
+    #   : Unit: Count
     #
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
-    #     Agent Hierarchy
+    #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype
     #
-    #   PERCENT\_NON\_TALK\_TIME
+    #   CONTACTS\_RESOLVED\_IN\_X
     #
-    #   : This metric is available only for contacts analyzed by Contact Lens
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile,
+    #     contact/segmentAttributes/connect:Subtype
+    #
+    #     Threshold: For `ThresholdValue` enter any whole number from 1 to
+    #     604800 (inclusive), in seconds. For `Comparison`, you must enter
+    #     `LT` (for "Less than").
+    #
+    #   CONTACTS\_TRANSFERRED\_OUT
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
+    #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
+    #
+    #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
+    #
+    #      </note>
+    #
+    #   CONTACTS\_TRANSFERRED\_OUT\_BY\_AGENT
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
+    #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype
+    #
+    #   CONTACTS\_TRANSFERRED\_OUT\_FROM\_QUEUE
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
+    #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype
+    #
+    #   MAX\_QUEUED\_TIME
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
+    #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype
+    #
+    #   PERCENT\_NON\_TALK\_TIME
+    #
+    #   : This metric is available only for contacts analyzed by Contact Lens
     #     conversational analytics.
     #
     #     Unit: Percentage
     #
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
-    #     Agent Hierarchy
+    #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype
     #
     #   PERCENT\_TALK\_TIME
     #
@@ -6857,7 +7245,7 @@ module Aws::Connect
     #     Unit: Percentage
     #
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
-    #     Agent Hierarchy
+    #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype
     #
     #   PERCENT\_TALK\_TIME\_AGENT
     #
@@ -6867,7 +7255,7 @@ module Aws::Connect
     #     Unit: Percentage
     #
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
-    #     Agent Hierarchy
+    #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype
     #
     #   PERCENT\_TALK\_TIME\_CUSTOMER
     #
@@ -6877,7 +7265,7 @@ module Aws::Connect
     #     Unit: Percentage
     #
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
-    #     Agent Hierarchy
+    #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype
     #
     #   SERVICE\_LEVEL
     #
@@ -6891,11 +7279,49 @@ module Aws::Connect
     #     604800 (inclusive), in seconds. For `Comparison`, you must enter
     #     `LT` (for "Less than").
     #
+    #   SUM\_AFTER\_CONTACT\_WORK\_TIME
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
+    #     Agent Hierarchy
+    #
+    #   SUM\_CONNECTING\_TIME\_AGENT
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid metric filter key: `INITIATION_METHOD`. This metric only
+    #     supports the following filter keys as `INITIATION_METHOD`: `INBOUND`
+    #     \| `OUTBOUND` \| `CALLBACK` \| `API`
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
+    #     Agent Hierarchy
+    #
+    #     <note markdown="1"> The `Negate` key in Metric Level Filters is not applicable for this
+    #     metric.
+    #
+    #      </note>
+    #
+    #   SUM\_CONTACT\_FLOW\_TIME
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
+    #     Agent Hierarchy
+    #
+    #   SUM\_CONTACT\_TIME\_AGENT
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
+    #     Agent Hierarchy
+    #
     #   SUM\_CONTACTS\_ANSWERED\_IN\_X
     #
     #   : Unit: Count
     #
-    #     Valid groupings and filters: Queue, Channel, Routing Profile
+    #     Valid groupings and filters: Queue, Channel, Routing Profile,
+    #     contact/segmentAttributes/connect:Subtype
     #
     #     Threshold: For `ThresholdValue`, enter any whole number from 1 to
     #     604800 (inclusive), in seconds. For `Comparison`, you must enter
@@ -6905,7 +7331,8 @@ module Aws::Connect
     #
     #   : Unit: Count
     #
-    #     Valid groupings and filters: Queue, Channel, Routing Profile
+    #     Valid groupings and filters: Queue, Channel, Routing Profile,
+    #     contact/segmentAttributes/connect:Subtype
     #
     #     Threshold: For `ThresholdValue`, enter any whole number from 1 to
     #     604800 (inclusive), in seconds. For `Comparison`, you must enter
@@ -6917,13 +7344,68 @@ module Aws::Connect
     #
     #     Unit: Count
     #
-    #     Valid groupings and filters: Queue, Channel, Routing Profile
+    #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
+    #     Agent Hierarchy, contact/segmentAttributes/connect:Subtype
+    #
+    #   SUM\_ERROR\_STATUS\_TIME\_AGENT
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
+    #     Agent Hierarchy
+    #
+    #   SUM\_HANDLE\_TIME
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
+    #     Agent Hierarchy
+    #
+    #   SUM\_HOLD\_TIME
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
+    #     Agent Hierarchy
+    #
+    #   SUM\_IDLE\_TIME\_AGENT
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
+    #
+    #   SUM\_INTERACTION\_AND\_HOLD\_TIME
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
+    #     Agent Hierarchy
+    #
+    #   SUM\_INTERACTION\_TIME
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
+    #     Agent Hierarchy
+    #
+    #   SUM\_NON\_PRODUCTIVE\_TIME\_AGENT
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
+    #
+    #   SUM\_ONLINE\_TIME\_AGENT
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
     #
     #   SUM\_RETRY\_CALLBACK\_ATTEMPTS
     #
     #   : Unit: Count
     #
-    #     Valid groupings and filters: Queue, Channel, Routing Profile
+    #     Valid groupings and filters: Queue, Channel, Routing Profile,
+    #     contact/segmentAttributes/connect:Subtype
     #
     #
     #
@@ -7178,6 +7660,76 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # Imports a claimed phone number from an external service, such as
+    # Amazon Pinpoint, into an Amazon Connect instance. You can call this
+    # API only in the same Amazon Web Services Region where the Amazon
+    # Connect instance was created.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #
+    # @option params [required, String] :source_phone_number_arn
+    #   The claimed phone number ARN being imported from the external service,
+    #   such as Amazon Pinpoint. If it is from Amazon Pinpoint, it looks like
+    #   the ARN of the phone number to import from Amazon Pinpoint.
+    #
+    # @option params [String] :phone_number_description
+    #   The description of the phone number.
+    #
+    # @option params [Hash<String,String>] :tags
+    #   The tags used to organize, track, or control access for this resource.
+    #   For example, \\\{ "tags": \\\{"key1":"value1",
+    #   "key2":"value2"\\} \\}.
+    #
+    # @option params [String] :client_token
+    #   A unique, case-sensitive identifier that you provide to ensure the
+    #   idempotency of the request. If not provided, the Amazon Web Services
+    #   SDK populates this field. For more information about idempotency, see
+    #   [Making retries safe with idempotent APIs][1].
+    #
+    #   **A suitable default value is auto-generated.** You should normally
+    #   not need to pass this option.**
+    #
+    #
+    #
+    #   [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
+    #
+    # @return [Types::ImportPhoneNumberResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::ImportPhoneNumberResponse#phone_number_id #phone_number_id} => String
+    #   * {Types::ImportPhoneNumberResponse#phone_number_arn #phone_number_arn} => String
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.import_phone_number({
+    #     instance_id: "InstanceId", # required
+    #     source_phone_number_arn: "ARN", # required
+    #     phone_number_description: "PhoneNumberDescription",
+    #     tags: {
+    #       "TagKey" => "TagValue",
+    #     },
+    #     client_token: "ClientToken",
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.phone_number_id #=> String
+    #   resp.phone_number_arn #=> String
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ImportPhoneNumber AWS API Documentation
+    #
+    # @overload import_phone_number(params = {})
+    # @param [Hash] params ({})
+    def import_phone_number(params = {}, options = {})
+      req = build_request(:import_phone_number, params)
+      req.send_request(options)
+    end
+
     # This API is in preview release for Amazon Connect and is subject to
     # change.
     #
@@ -7238,6 +7790,63 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # This API is in preview release for Amazon Connect and is subject to
+    # change.
+    #
+    # Lists the association status of requested dataset ID for a given
+    # Amazon Connect instance.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #
+    # @option params [String] :data_set_id
+    #   The identifier of the dataset to get the association status.
+    #
+    # @option params [String] :next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #
+    # @option params [Integer] :max_results
+    #   The maximum number of results to return per page.
+    #
+    # @return [Types::ListAnalyticsDataAssociationsResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::ListAnalyticsDataAssociationsResponse#results #results} => Array&lt;Types::AnalyticsDataAssociationResult&gt;
+    #   * {Types::ListAnalyticsDataAssociationsResponse#next_token #next_token} => String
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.list_analytics_data_associations({
+    #     instance_id: "InstanceId", # required
+    #     data_set_id: "DataSetId",
+    #     next_token: "NextToken",
+    #     max_results: 1,
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.results #=> Array
+    #   resp.results[0].data_set_id #=> String
+    #   resp.results[0].target_account_id #=> String
+    #   resp.results[0].resource_share_id #=> String
+    #   resp.results[0].resource_share_arn #=> String
+    #   resp.next_token #=> String
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListAnalyticsDataAssociations AWS API Documentation
+    #
+    # @overload list_analytics_data_associations(params = {})
+    # @param [Hash] params ({})
+    def list_analytics_data_associations(params = {}, options = {})
+      req = build_request(:list_analytics_data_associations, params)
+      req.send_request(options)
+    end
+
     # This API is in preview release for Amazon Connect and is subject to
     # change.
     #
@@ -7787,6 +8396,60 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # List the flow association based on the filters.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #
+    # @option params [String] :resource_type
+    #   A valid resource type.
+    #
+    # @option params [String] :next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #
+    # @option params [Integer] :max_results
+    #   The maximum number of results to return per page.
+    #
+    # @return [Types::ListFlowAssociationsResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::ListFlowAssociationsResponse#flow_association_summary_list #flow_association_summary_list} => Array&lt;Types::FlowAssociationSummary&gt;
+    #   * {Types::ListFlowAssociationsResponse#next_token #next_token} => String
+    #
+    # The returned {Seahorse::Client::Response response} is a pageable response and is Enumerable. For details on usage see {Aws::PageableResponse PageableResponse}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.list_flow_associations({
+    #     instance_id: "InstanceId", # required
+    #     resource_type: "VOICE_PHONE_NUMBER", # accepts VOICE_PHONE_NUMBER
+    #     next_token: "NextToken",
+    #     max_results: 1,
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.flow_association_summary_list #=> Array
+    #   resp.flow_association_summary_list[0].resource_id #=> String
+    #   resp.flow_association_summary_list[0].flow_id #=> String
+    #   resp.flow_association_summary_list[0].resource_type #=> String, one of "VOICE_PHONE_NUMBER"
+    #   resp.next_token #=> String
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListFlowAssociations AWS API Documentation
+    #
+    # @overload list_flow_associations(params = {})
+    # @param [Hash] params ({})
+    def list_flow_associations(params = {}, options = {})
+      req = build_request(:list_flow_associations, params)
+      req.send_request(options)
+    end
+
     # Provides information about the hours of operation for the specified
     # Amazon Connect instance.
     #
@@ -8267,7 +8930,7 @@ module Aws::Connect
     #
     #   resp = client.list_phone_numbers({
     #     instance_id: "InstanceId", # required
-    #     phone_number_types: ["TOLL_FREE"], # accepts TOLL_FREE, DID, UIFN, SHARED, THIRD_PARTY_TF, THIRD_PARTY_DID
+    #     phone_number_types: ["TOLL_FREE"], # accepts TOLL_FREE, DID, UIFN, SHARED, THIRD_PARTY_TF, THIRD_PARTY_DID, SHORT_CODE
     #     phone_number_country_codes: ["AF"], # accepts AF, AL, DZ, AS, AD, AO, AI, AQ, AG, AR, AM, AW, AU, AT, AZ, BS, BH, BD, BB, BY, BE, BZ, BJ, BM, BT, BO, BA, BW, BR, IO, VG, BN, BG, BF, BI, KH, CM, CA, CV, KY, CF, TD, CL, CN, CX, CC, CO, KM, CK, CR, HR, CU, CW, CY, CZ, CD, DK, DJ, DM, DO, TL, EC, EG, SV, GQ, ER, EE, ET, FK, FO, FJ, FI, FR, PF, GA, GM, GE, DE, GH, GI, GR, GL, GD, GU, GT, GG, GN, GW, GY, HT, HN, HK, HU, IS, IN, ID, IR, IQ, IE, IM, IL, IT, CI, JM, JP, JE, JO, KZ, KE, KI, KW, KG, LA, LV, LB, LS, LR, LY, LI, LT, LU, MO, MK, MG, MW, MY, MV, ML, MT, MH, MR, MU, YT, MX, FM, MD, MC, MN, ME, MS, MA, MZ, MM, NA, NR, NP, NL, AN, NC, NZ, NI, NE, NG, NU, KP, MP, NO, OM, PK, PW, PA, PG, PY, PE, PH, PN, PL, PT, PR, QA, CG, RE, RO, RU, RW, BL, SH, KN, LC, MF, PM, VC, WS, SM, ST, SA, SN, RS, SC, SL, SG, SX, SK, SI, SB, SO, ZA, KR, ES, LK, SD, SR, SJ, SZ, SE, CH, SY, TW, TJ, TZ, TH, TG, TK, TO, TT, TN, TR, TM, TC, TV, VI, UG, UA, AE, GB, US, UY, UZ, VU, VA, VE, VN, WF, EH, YE, ZM, ZW
     #     next_token: "NextToken",
     #     max_results: 1,
@@ -8279,7 +8942,7 @@ module Aws::Connect
     #   resp.phone_number_summary_list[0].id #=> String
     #   resp.phone_number_summary_list[0].arn #=> String
     #   resp.phone_number_summary_list[0].phone_number #=> String
-    #   resp.phone_number_summary_list[0].phone_number_type #=> String, one of "TOLL_FREE", "DID", "UIFN", "SHARED", "THIRD_PARTY_TF", "THIRD_PARTY_DID"
+    #   resp.phone_number_summary_list[0].phone_number_type #=> String, one of "TOLL_FREE", "DID", "UIFN", "SHARED", "THIRD_PARTY_TF", "THIRD_PARTY_DID", "SHORT_CODE"
     #   resp.phone_number_summary_list[0].phone_number_country_code #=> String, one of "AF", "AL", "DZ", "AS", "AD", "AO", "AI", "AQ", "AG", "AR", "AM", "AW", "AU", "AT", "AZ", "BS", "BH", "BD", "BB", "BY", "BE", "BZ", "BJ", "BM", "BT", "BO", "BA", "BW", "BR", "IO", "VG", "BN", "BG", "BF", "BI", "KH", "CM", "CA", "CV", "KY", "CF", "TD", "CL", "CN", "CX", "CC", "CO", "KM", "CK", "CR", "HR", "CU", "CW", "CY", "CZ", "CD", "DK", "DJ", "DM", "DO", "TL", "EC", "EG", "SV", "GQ", "ER", "EE", "ET", "FK", "FO", "FJ", "FI", "FR", "PF", "GA", "GM", "GE", "DE", "GH", "GI", "GR", "GL", "GD", "GU", "GT", "GG", "GN", "GW", "GY", "HT", "HN", "HK", "HU", "IS", "IN", "ID", "IR", "IQ", "IE", "IM", "IL", "IT", "CI", "JM", "JP", "JE", "JO", "KZ", "KE", "KI", "KW", "KG", "LA", "LV", "LB", "LS", "LR", "LY", "LI", "LT", "LU", "MO", "MK", "MG", "MW", "MY", "MV", "ML", "MT", "MH", "MR", "MU", "YT", "MX", "FM", "MD", "MC", "MN", "ME", "MS", "MA", "MZ", "MM", "NA", "NR", "NP", "NL", "AN", "NC", "NZ", "NI", "NE", "NG", "NU", "KP", "MP", "NO", "OM", "PK", "PW", "PA", "PG", "PY", "PE", "PH", "PN", "PL", "PT", "PR", "QA", "CG", "RE", "RO", "RU", "RW", "BL", "SH", "KN", "LC", "MF", "PM", "VC", "WS", "SM", "ST", "SA", "SN", "RS", "SC", "SL", "SG", "SX", "SK", "SI", "SB", "SO", "ZA", "KR", "ES", "LK", "SD", "SR", "SJ", "SZ", "SE", "CH", "SY", "TW", "TJ", "TZ", "TH", "TG", "TK", "TO", "TT", "TN", "TR", "TM", "TC", "TV", "VI", "UG", "UA", "AE", "GB", "US", "UY", "UZ", "VU", "VA", "VE", "VN", "WF", "EH", "YE", "ZM", "ZW"
     #   resp.next_token #=> String
     #
@@ -8367,7 +9030,7 @@ module Aws::Connect
     #     max_results: 1,
     #     next_token: "LargeNextToken",
     #     phone_number_country_codes: ["AF"], # accepts AF, AL, DZ, AS, AD, AO, AI, AQ, AG, AR, AM, AW, AU, AT, AZ, BS, BH, BD, BB, BY, BE, BZ, BJ, BM, BT, BO, BA, BW, BR, IO, VG, BN, BG, BF, BI, KH, CM, CA, CV, KY, CF, TD, CL, CN, CX, CC, CO, KM, CK, CR, HR, CU, CW, CY, CZ, CD, DK, DJ, DM, DO, TL, EC, EG, SV, GQ, ER, EE, ET, FK, FO, FJ, FI, FR, PF, GA, GM, GE, DE, GH, GI, GR, GL, GD, GU, GT, GG, GN, GW, GY, HT, HN, HK, HU, IS, IN, ID, IR, IQ, IE, IM, IL, IT, CI, JM, JP, JE, JO, KZ, KE, KI, KW, KG, LA, LV, LB, LS, LR, LY, LI, LT, LU, MO, MK, MG, MW, MY, MV, ML, MT, MH, MR, MU, YT, MX, FM, MD, MC, MN, ME, MS, MA, MZ, MM, NA, NR, NP, NL, AN, NC, NZ, NI, NE, NG, NU, KP, MP, NO, OM, PK, PW, PA, PG, PY, PE, PH, PN, PL, PT, PR, QA, CG, RE, RO, RU, RW, BL, SH, KN, LC, MF, PM, VC, WS, SM, ST, SA, SN, RS, SC, SL, SG, SX, SK, SI, SB, SO, ZA, KR, ES, LK, SD, SR, SJ, SZ, SE, CH, SY, TW, TJ, TZ, TH, TG, TK, TO, TT, TN, TR, TM, TC, TV, VI, UG, UA, AE, GB, US, UY, UZ, VU, VA, VE, VN, WF, EH, YE, ZM, ZW
-    #     phone_number_types: ["TOLL_FREE"], # accepts TOLL_FREE, DID, UIFN, SHARED, THIRD_PARTY_TF, THIRD_PARTY_DID
+    #     phone_number_types: ["TOLL_FREE"], # accepts TOLL_FREE, DID, UIFN, SHARED, THIRD_PARTY_TF, THIRD_PARTY_DID, SHORT_CODE
     #     phone_number_prefix: "PhoneNumberPrefix",
     #   })
     #
@@ -8379,9 +9042,11 @@ module Aws::Connect
     #   resp.list_phone_numbers_summary_list[0].phone_number_arn #=> String
     #   resp.list_phone_numbers_summary_list[0].phone_number #=> String
     #   resp.list_phone_numbers_summary_list[0].phone_number_country_code #=> String, one of "AF", "AL", "DZ", "AS", "AD", "AO", "AI", "AQ", "AG", "AR", "AM", "AW", "AU", "AT", "AZ", "BS", "BH", "BD", "BB", "BY", "BE", "BZ", "BJ", "BM", "BT", "BO", "BA", "BW", "BR", "IO", "VG", "BN", "BG", "BF", "BI", "KH", "CM", "CA", "CV", "KY", "CF", "TD", "CL", "CN", "CX", "CC", "CO", "KM", "CK", "CR", "HR", "CU", "CW", "CY", "CZ", "CD", "DK", "DJ", "DM", "DO", "TL", "EC", "EG", "SV", "GQ", "ER", "EE", "ET", "FK", "FO", "FJ", "FI", "FR", "PF", "GA", "GM", "GE", "DE", "GH", "GI", "GR", "GL", "GD", "GU", "GT", "GG", "GN", "GW", "GY", "HT", "HN", "HK", "HU", "IS", "IN", "ID", "IR", "IQ", "IE", "IM", "IL", "IT", "CI", "JM", "JP", "JE", "JO", "KZ", "KE", "KI", "KW", "KG", "LA", "LV", "LB", "LS", "LR", "LY", "LI", "LT", "LU", "MO", "MK", "MG", "MW", "MY", "MV", "ML", "MT", "MH", "MR", "MU", "YT", "MX", "FM", "MD", "MC", "MN", "ME", "MS", "MA", "MZ", "MM", "NA", "NR", "NP", "NL", "AN", "NC", "NZ", "NI", "NE", "NG", "NU", "KP", "MP", "NO", "OM", "PK", "PW", "PA", "PG", "PY", "PE", "PH", "PN", "PL", "PT", "PR", "QA", "CG", "RE", "RO", "RU", "RW", "BL", "SH", "KN", "LC", "MF", "PM", "VC", "WS", "SM", "ST", "SA", "SN", "RS", "SC", "SL", "SG", "SX", "SK", "SI", "SB", "SO", "ZA", "KR", "ES", "LK", "SD", "SR", "SJ", "SZ", "SE", "CH", "SY", "TW", "TJ", "TZ", "TH", "TG", "TK", "TO", "TT", "TN", "TR", "TM", "TC", "TV", "VI", "UG", "UA", "AE", "GB", "US", "UY", "UZ", "VU", "VA", "VE", "VN", "WF", "EH", "YE", "ZM", "ZW"
-    #   resp.list_phone_numbers_summary_list[0].phone_number_type #=> String, one of "TOLL_FREE", "DID", "UIFN", "SHARED", "THIRD_PARTY_TF", "THIRD_PARTY_DID"
+    #   resp.list_phone_numbers_summary_list[0].phone_number_type #=> String, one of "TOLL_FREE", "DID", "UIFN", "SHARED", "THIRD_PARTY_TF", "THIRD_PARTY_DID", "SHORT_CODE"
     #   resp.list_phone_numbers_summary_list[0].target_arn #=> String
     #   resp.list_phone_numbers_summary_list[0].instance_id #=> String
+    #   resp.list_phone_numbers_summary_list[0].phone_number_description #=> String
+    #   resp.list_phone_numbers_summary_list[0].source_phone_number_arn #=> String
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListPhoneNumbersV2 AWS API Documentation
     #
@@ -8598,8 +9263,8 @@ module Aws::Connect
     #   MaxResult size is 100.
     #
     # @option params [Array<String>] :quick_connect_types
-    #   The type of quick connect. In the Amazon Connect console, when you
-    #   create a quick connect, you are prompted to assign one of the
+    #   The type of quick connect. In the Amazon Connect admin website, when
+    #   you create a quick connect, you are prompted to assign one of the
     #   following types: Agent (USER), External (PHONE\_NUMBER), or Queue
     #   (QUEUE).
     #
@@ -8639,6 +9304,111 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # Provides a list of analysis segments for a real-time analysis session.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #
+    # @option params [required, String] :contact_id
+    #   The identifier of the contact in this instance of Amazon Connect.
+    #
+    # @option params [Integer] :max_results
+    #   The maximum number of results to return per page.
+    #
+    # @option params [String] :next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #
+    # @option params [required, String] :output_type
+    #   The Contact Lens output type to be returned.
+    #
+    # @option params [required, Array<String>] :segment_types
+    #   Enum with segment types . Each value corresponds to a segment type
+    #   returned in the segments list of the API. Each segment type has its
+    #   own structure. Different channels may have different sets of supported
+    #   segment types.
+    #
+    # @return [Types::ListRealtimeContactAnalysisSegmentsV2Response] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::ListRealtimeContactAnalysisSegmentsV2Response#channel #channel} => String
+    #   * {Types::ListRealtimeContactAnalysisSegmentsV2Response#status #status} => String
+    #   * {Types::ListRealtimeContactAnalysisSegmentsV2Response#segments #segments} => Array&lt;Types::RealtimeContactAnalysisSegment&gt;
+    #   * {Types::ListRealtimeContactAnalysisSegmentsV2Response#next_token #next_token} => String
+    #
+    # The returned {Seahorse::Client::Response response} is a pageable response and is Enumerable. For details on usage see {Aws::PageableResponse PageableResponse}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.list_realtime_contact_analysis_segments_v2({
+    #     instance_id: "InstanceId", # required
+    #     contact_id: "ContactId", # required
+    #     max_results: 1,
+    #     next_token: "LargeNextToken",
+    #     output_type: "Raw", # required, accepts Raw, Redacted
+    #     segment_types: ["Transcript"], # required, accepts Transcript, Categories, Issues, Event, Attachments
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.channel #=> String, one of "VOICE", "CHAT"
+    #   resp.status #=> String, one of "IN_PROGRESS", "FAILED", "COMPLETED"
+    #   resp.segments #=> Array
+    #   resp.segments[0].transcript.id #=> String
+    #   resp.segments[0].transcript.participant_id #=> String
+    #   resp.segments[0].transcript.participant_role #=> String, one of "AGENT", "CUSTOMER", "SYSTEM", "CUSTOM_BOT"
+    #   resp.segments[0].transcript.display_name #=> String
+    #   resp.segments[0].transcript.content #=> String
+    #   resp.segments[0].transcript.content_type #=> String
+    #   resp.segments[0].transcript.time.absolute_time #=> Time
+    #   resp.segments[0].transcript.redaction.character_offsets #=> Array
+    #   resp.segments[0].transcript.redaction.character_offsets[0].begin_offset_char #=> Integer
+    #   resp.segments[0].transcript.redaction.character_offsets[0].end_offset_char #=> Integer
+    #   resp.segments[0].transcript.sentiment #=> String, one of "POSITIVE", "NEGATIVE", "NEUTRAL"
+    #   resp.segments[0].categories.matched_details #=> Hash
+    #   resp.segments[0].categories.matched_details["RealTimeContactAnalysisCategoryName"].points_of_interest #=> Array
+    #   resp.segments[0].categories.matched_details["RealTimeContactAnalysisCategoryName"].points_of_interest[0].transcript_items #=> Array
+    #   resp.segments[0].categories.matched_details["RealTimeContactAnalysisCategoryName"].points_of_interest[0].transcript_items[0].id #=> String
+    #   resp.segments[0].categories.matched_details["RealTimeContactAnalysisCategoryName"].points_of_interest[0].transcript_items[0].character_offsets.begin_offset_char #=> Integer
+    #   resp.segments[0].categories.matched_details["RealTimeContactAnalysisCategoryName"].points_of_interest[0].transcript_items[0].character_offsets.end_offset_char #=> Integer
+    #   resp.segments[0].issues.issues_detected #=> Array
+    #   resp.segments[0].issues.issues_detected[0].transcript_items #=> Array
+    #   resp.segments[0].issues.issues_detected[0].transcript_items[0].content #=> String
+    #   resp.segments[0].issues.issues_detected[0].transcript_items[0].id #=> String
+    #   resp.segments[0].issues.issues_detected[0].transcript_items[0].character_offsets.begin_offset_char #=> Integer
+    #   resp.segments[0].issues.issues_detected[0].transcript_items[0].character_offsets.end_offset_char #=> Integer
+    #   resp.segments[0].event.id #=> String
+    #   resp.segments[0].event.participant_id #=> String
+    #   resp.segments[0].event.participant_role #=> String, one of "AGENT", "CUSTOMER", "SYSTEM", "CUSTOM_BOT"
+    #   resp.segments[0].event.display_name #=> String
+    #   resp.segments[0].event.event_type #=> String
+    #   resp.segments[0].event.time.absolute_time #=> Time
+    #   resp.segments[0].attachments.id #=> String
+    #   resp.segments[0].attachments.participant_id #=> String
+    #   resp.segments[0].attachments.participant_role #=> String, one of "AGENT", "CUSTOMER", "SYSTEM", "CUSTOM_BOT"
+    #   resp.segments[0].attachments.display_name #=> String
+    #   resp.segments[0].attachments.attachments #=> Array
+    #   resp.segments[0].attachments.attachments[0].attachment_name #=> String
+    #   resp.segments[0].attachments.attachments[0].content_type #=> String
+    #   resp.segments[0].attachments.attachments[0].attachment_id #=> String
+    #   resp.segments[0].attachments.attachments[0].status #=> String, one of "APPROVED", "REJECTED", "IN_PROGRESS"
+    #   resp.segments[0].attachments.time.absolute_time #=> Time
+    #   resp.next_token #=> String
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListRealtimeContactAnalysisSegmentsV2 AWS API Documentation
+    #
+    # @overload list_realtime_contact_analysis_segments_v2(params = {})
+    # @param [Hash] params ({})
+    def list_realtime_contact_analysis_segments_v2(params = {}, options = {})
+      req = build_request(:list_realtime_contact_analysis_segments_v2, params)
+      req.send_request(options)
+    end
+
     # Lists the queues associated with a routing profile.
     #
     # @option params [required, String] :instance_id
@@ -8800,7 +9570,7 @@ module Aws::Connect
     #   resp = client.list_rules({
     #     instance_id: "InstanceId", # required
     #     publish_status: "DRAFT", # accepts DRAFT, PUBLISHED
-    #     event_source_name: "OnPostCallAnalysisAvailable", # accepts OnPostCallAnalysisAvailable, OnRealTimeCallAnalysisAvailable, OnPostChatAnalysisAvailable, OnZendeskTicketCreate, OnZendeskTicketStatusUpdate, OnSalesforceCaseCreate, OnContactEvaluationSubmit, OnMetricDataUpdate
+    #     event_source_name: "OnPostCallAnalysisAvailable", # accepts OnPostCallAnalysisAvailable, OnRealTimeCallAnalysisAvailable, OnRealTimeChatAnalysisAvailable, OnPostChatAnalysisAvailable, OnZendeskTicketCreate, OnZendeskTicketStatusUpdate, OnSalesforceCaseCreate, OnContactEvaluationSubmit, OnMetricDataUpdate
     #     max_results: 1,
     #     next_token: "NextToken",
     #   })
@@ -8811,7 +9581,7 @@ module Aws::Connect
     #   resp.rule_summary_list[0].name #=> String
     #   resp.rule_summary_list[0].rule_id #=> String
     #   resp.rule_summary_list[0].rule_arn #=> String
-    #   resp.rule_summary_list[0].event_source_name #=> String, one of "OnPostCallAnalysisAvailable", "OnRealTimeCallAnalysisAvailable", "OnPostChatAnalysisAvailable", "OnZendeskTicketCreate", "OnZendeskTicketStatusUpdate", "OnSalesforceCaseCreate", "OnContactEvaluationSubmit", "OnMetricDataUpdate"
+    #   resp.rule_summary_list[0].event_source_name #=> String, one of "OnPostCallAnalysisAvailable", "OnRealTimeCallAnalysisAvailable", "OnRealTimeChatAnalysisAvailable", "OnPostChatAnalysisAvailable", "OnZendeskTicketCreate", "OnZendeskTicketStatusUpdate", "OnSalesforceCaseCreate", "OnContactEvaluationSubmit", "OnMetricDataUpdate"
     #   resp.rule_summary_list[0].publish_status #=> String, one of "DRAFT", "PUBLISHED"
     #   resp.rule_summary_list[0].action_summaries #=> Array
     #   resp.rule_summary_list[0].action_summaries[0].action_type #=> String, one of "CREATE_TASK", "ASSIGN_CONTACT_CATEGORY", "GENERATE_EVENTBRIDGE_EVENT", "SEND_NOTIFICATION"
@@ -9664,7 +10434,7 @@ module Aws::Connect
     # the Amazon Web Services Region where the number was claimed.
     #
     # To release phone numbers from a traffic distribution group, use the
-    # `ReleasePhoneNumber` API, not the Amazon Connect console.
+    # `ReleasePhoneNumber` API, not the Amazon Connect admin website.
     #
     #  After releasing a phone number, the phone number enters into a
     # cooldown period of 30 days. It cannot be searched for or claimed again
@@ -9887,7 +10657,7 @@ module Aws::Connect
     #     target_arn: "ARN",
     #     instance_id: "InstanceId",
     #     phone_number_country_code: "AF", # required, accepts AF, AL, DZ, AS, AD, AO, AI, AQ, AG, AR, AM, AW, AU, AT, AZ, BS, BH, BD, BB, BY, BE, BZ, BJ, BM, BT, BO, BA, BW, BR, IO, VG, BN, BG, BF, BI, KH, CM, CA, CV, KY, CF, TD, CL, CN, CX, CC, CO, KM, CK, CR, HR, CU, CW, CY, CZ, CD, DK, DJ, DM, DO, TL, EC, EG, SV, GQ, ER, EE, ET, FK, FO, FJ, FI, FR, PF, GA, GM, GE, DE, GH, GI, GR, GL, GD, GU, GT, GG, GN, GW, GY, HT, HN, HK, HU, IS, IN, ID, IR, IQ, IE, IM, IL, IT, CI, JM, JP, JE, JO, KZ, KE, KI, KW, KG, LA, LV, LB, LS, LR, LY, LI, LT, LU, MO, MK, MG, MW, MY, MV, ML, MT, MH, MR, MU, YT, MX, FM, MD, MC, MN, ME, MS, MA, MZ, MM, NA, NR, NP, NL, AN, NC, NZ, NI, NE, NG, NU, KP, MP, NO, OM, PK, PW, PA, PG, PY, PE, PH, PN, PL, PT, PR, QA, CG, RE, RO, RU, RW, BL, SH, KN, LC, MF, PM, VC, WS, SM, ST, SA, SN, RS, SC, SL, SG, SX, SK, SI, SB, SO, ZA, KR, ES, LK, SD, SR, SJ, SZ, SE, CH, SY, TW, TJ, TZ, TH, TG, TK, TO, TT, TN, TR, TM, TC, TV, VI, UG, UA, AE, GB, US, UY, UZ, VU, VA, VE, VN, WF, EH, YE, ZM, ZW
-    #     phone_number_type: "TOLL_FREE", # required, accepts TOLL_FREE, DID, UIFN, SHARED, THIRD_PARTY_TF, THIRD_PARTY_DID
+    #     phone_number_type: "TOLL_FREE", # required, accepts TOLL_FREE, DID, UIFN, SHARED, THIRD_PARTY_TF, THIRD_PARTY_DID, SHORT_CODE
     #     phone_number_prefix: "PhoneNumberPrefix",
     #     max_results: 1,
     #     next_token: "LargeNextToken",
@@ -9899,7 +10669,7 @@ module Aws::Connect
     #   resp.available_numbers_list #=> Array
     #   resp.available_numbers_list[0].phone_number #=> String
     #   resp.available_numbers_list[0].phone_number_country_code #=> String, one of "AF", "AL", "DZ", "AS", "AD", "AO", "AI", "AQ", "AG", "AR", "AM", "AW", "AU", "AT", "AZ", "BS", "BH", "BD", "BB", "BY", "BE", "BZ", "BJ", "BM", "BT", "BO", "BA", "BW", "BR", "IO", "VG", "BN", "BG", "BF", "BI", "KH", "CM", "CA", "CV", "KY", "CF", "TD", "CL", "CN", "CX", "CC", "CO", "KM", "CK", "CR", "HR", "CU", "CW", "CY", "CZ", "CD", "DK", "DJ", "DM", "DO", "TL", "EC", "EG", "SV", "GQ", "ER", "EE", "ET", "FK", "FO", "FJ", "FI", "FR", "PF", "GA", "GM", "GE", "DE", "GH", "GI", "GR", "GL", "GD", "GU", "GT", "GG", "GN", "GW", "GY", "HT", "HN", "HK", "HU", "IS", "IN", "ID", "IR", "IQ", "IE", "IM", "IL", "IT", "CI", "JM", "JP", "JE", "JO", "KZ", "KE", "KI", "KW", "KG", "LA", "LV", "LB", "LS", "LR", "LY", "LI", "LT", "LU", "MO", "MK", "MG", "MW", "MY", "MV", "ML", "MT", "MH", "MR", "MU", "YT", "MX", "FM", "MD", "MC", "MN", "ME", "MS", "MA", "MZ", "MM", "NA", "NR", "NP", "NL", "AN", "NC", "NZ", "NI", "NE", "NG", "NU", "KP", "MP", "NO", "OM", "PK", "PW", "PA", "PG", "PY", "PE", "PH", "PN", "PL", "PT", "PR", "QA", "CG", "RE", "RO", "RU", "RW", "BL", "SH", "KN", "LC", "MF", "PM", "VC", "WS", "SM", "ST", "SA", "SN", "RS", "SC", "SL", "SG", "SX", "SK", "SI", "SB", "SO", "ZA", "KR", "ES", "LK", "SD", "SR", "SJ", "SZ", "SE", "CH", "SY", "TW", "TJ", "TZ", "TH", "TG", "TK", "TO", "TT", "TN", "TR", "TM", "TC", "TV", "VI", "UG", "UA", "AE", "GB", "US", "UY", "UZ", "VU", "VA", "VE", "VN", "WF", "EH", "YE", "ZM", "ZW"
-    #   resp.available_numbers_list[0].phone_number_type #=> String, one of "TOLL_FREE", "DID", "UIFN", "SHARED", "THIRD_PARTY_TF", "THIRD_PARTY_DID"
+    #   resp.available_numbers_list[0].phone_number_type #=> String, one of "TOLL_FREE", "DID", "UIFN", "SHARED", "THIRD_PARTY_TF", "THIRD_PARTY_DID", "SHORT_CODE"
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchAvailablePhoneNumbers AWS API Documentation
     #
@@ -10847,6 +11617,90 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # Processes chat integration events from Amazon Web Services or external
+    # integrations to Amazon Connect. A chat integration event includes:
+    #
+    # * SourceId, DestinationId, and Subtype: a set of identifiers, uniquely
+    #   representing a chat
+    #
+    # * ChatEvent: details of the chat action to perform such as sending a
+    #   message, event, or disconnecting from a chat
+    #
+    # When a chat integration event is sent with chat identifiers that do
+    # not map to an active chat contact, a new chat contact is also created
+    # before handling chat action.
+    #
+    # Access to this API is currently restricted to Amazon Pinpoint for
+    # supporting SMS integration.
+    #
+    # @option params [required, String] :source_id
+    #   External identifier of chat customer participant, used in part to
+    #   uniquely identify a chat. For SMS, this is the E164 phone number of
+    #   the chat customer participant.
+    #
+    # @option params [required, String] :destination_id
+    #   Chat system identifier, used in part to uniquely identify chat. This
+    #   is associated with the Amazon Connect instance and flow to be used to
+    #   start chats. For SMS, this is the phone number destination of inbound
+    #   SMS messages represented by an Amazon Pinpoint phone number ARN.
+    #
+    # @option params [String] :subtype
+    #   Classification of a channel. This is used in part to uniquely identify
+    #   chat.
+    #
+    #   Valid value: `["connect:sms"]`
+    #
+    # @option params [required, Types::ChatEvent] :event
+    #   Chat integration event payload
+    #
+    # @option params [Types::NewSessionDetails] :new_session_details
+    #   Contact properties to apply when starting a new chat. If the
+    #   integration event is handled with an existing chat, this is ignored.
+    #
+    # @return [Types::SendChatIntegrationEventResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::SendChatIntegrationEventResponse#initial_contact_id #initial_contact_id} => String
+    #   * {Types::SendChatIntegrationEventResponse#new_chat_created #new_chat_created} => Boolean
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.send_chat_integration_event({
+    #     source_id: "SourceId", # required
+    #     destination_id: "DestinationId", # required
+    #     subtype: "Subtype",
+    #     event: { # required
+    #       type: "DISCONNECT", # required, accepts DISCONNECT, MESSAGE, EVENT
+    #       content_type: "ChatContentType",
+    #       content: "ChatContent",
+    #     },
+    #     new_session_details: {
+    #       supported_messaging_content_types: ["SupportedMessagingContentType"],
+    #       participant_details: {
+    #         display_name: "DisplayName", # required
+    #       },
+    #       attributes: {
+    #         "AttributeName" => "AttributeValue",
+    #       },
+    #       streaming_configuration: {
+    #         streaming_endpoint_arn: "ChatStreamingEndpointARN", # required
+    #       },
+    #     },
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.initial_contact_id #=> String
+    #   resp.new_chat_created #=> Boolean
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SendChatIntegrationEvent AWS API Documentation
+    #
+    # @overload send_chat_integration_event(params = {})
+    # @param [Hash] params ({})
+    def send_chat_integration_event(params = {}, options = {})
+      req = build_request(:send_chat_integration_event, params)
+      req.send_request(options)
+    end
+
     # Initiates a flow to start a new chat for the customer. Response of
     # this API provides a token required to obtain credentials from the
     # [CreateParticipantConnection][1] API in the Amazon Connect Participant
@@ -10890,11 +11744,11 @@ module Aws::Connect
     #
     # @option params [required, String] :contact_flow_id
     #   The identifier of the flow for initiating the chat. To see the
-    #   ContactFlowId in the Amazon Connect console user interface, on the
-    #   navigation menu go to **Routing**, **Contact Flows**. Choose the flow.
-    #   On the flow page, under the name of the flow, choose **Show additional
-    #   flow information**. The ContactFlowId is the last part of the ARN,
-    #   shown here in bold:
+    #   ContactFlowId in the Amazon Connect admin website, on the navigation
+    #   menu go to **Routing**, **Contact Flows**. Choose the flow. On the
+    #   flow page, under the name of the flow, choose **Show additional flow
+    #   information**. The ContactFlowId is the last part of the ARN, shown
+    #   here in bold:
     #
     #   arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/**846ec553-a005-41c0-8341-xxxxxxxxxxxx**
     #
@@ -11274,11 +12128,11 @@ module Aws::Connect
     #
     # @option params [required, String] :contact_flow_id
     #   The identifier of the flow for the outbound call. To see the
-    #   ContactFlowId in the Amazon Connect console user interface, on the
-    #   navigation menu go to **Routing**, **Contact Flows**. Choose the flow.
-    #   On the flow page, under the name of the flow, choose **Show additional
-    #   flow information**. The ContactFlowId is the last part of the ARN,
-    #   shown here in bold:
+    #   ContactFlowId in the Amazon Connect admin website, on the navigation
+    #   menu go to **Routing**, **Contact Flows**. Choose the flow. On the
+    #   flow page, under the name of the flow, choose **Show additional flow
+    #   information**. The ContactFlowId is the last part of the ARN, shown
+    #   here in bold:
     #
     #   arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/**846ec553-a005-41c0-8341-xxxxxxxxxxxx**
     #
@@ -11438,11 +12292,11 @@ module Aws::Connect
     #
     # @option params [String] :contact_flow_id
     #   The identifier of the flow for initiating the tasks. To see the
-    #   ContactFlowId in the Amazon Connect console user interface, on the
-    #   navigation menu go to **Routing**, **Contact Flows**. Choose the flow.
-    #   On the flow page, under the name of the flow, choose **Show additional
-    #   flow information**. The ContactFlowId is the last part of the ARN,
-    #   shown here in bold:
+    #   ContactFlowId in the Amazon Connect admin website, on the navigation
+    #   menu go to **Routing**, **Contact Flows**. Choose the flow. On the
+    #   flow page, under the name of the flow, choose **Show additional flow
+    #   information**. The ContactFlowId is the last part of the ARN, shown
+    #   here in bold:
     #
     #   arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/**846ec553-a005-41c0-8341-xxxxxxxxxxxx**
     #
@@ -11560,6 +12414,137 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # Places an inbound in-app, web, or video call to a contact, and then
+    # initiates the flow. It performs the actions in the flow that are
+    # specified (in ContactFlowId) and present in the Amazon Connect
+    # instance (specified as InstanceId).
+    #
+    # @option params [Hash<String,String>] :attributes
+    #   A custom key-value pair using an attribute map. The attributes are
+    #   standard Amazon Connect attributes, and can be accessed in flows just
+    #   like any other contact attributes.
+    #
+    #   There can be up to 32,768 UTF-8 bytes across all key-value pairs per
+    #   contact. Attribute keys can include only alphanumeric, -, and \_
+    #   characters.
+    #
+    # @option params [String] :client_token
+    #   A unique, case-sensitive identifier that you provide to ensure the
+    #   idempotency of the request. If not provided, the Amazon Web Services
+    #   SDK populates this field. For more information about idempotency, see
+    #   [Making retries safe with idempotent APIs][1].
+    #
+    #   The token is valid for 7 days after creation. If a contact is already
+    #   started, the contact ID is returned.
+    #
+    #   **A suitable default value is auto-generated.** You should normally
+    #   not need to pass this option.**
+    #
+    #
+    #
+    #   [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
+    #
+    # @option params [required, String] :contact_flow_id
+    #   The identifier of the flow for the call. To see the ContactFlowId in
+    #   the Amazon Connect admin website, on the navigation menu go to
+    #   **Routing**, **Contact Flows**. Choose the flow. On the flow page,
+    #   under the name of the flow, choose **Show additional flow
+    #   information**. The ContactFlowId is the last part of the ARN, shown
+    #   here in bold:
+    #
+    #   arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/**846ec553-a005-41c0-8341-xxxxxxxxxxxx**
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #
+    # @option params [Types::AllowedCapabilities] :allowed_capabilities
+    #   Information about the video sharing capabilities of the participants
+    #   (customer, agent).
+    #
+    # @option params [required, Types::ParticipantDetails] :participant_details
+    #   The customer's details.
+    #
+    # @option params [String] :related_contact_id
+    #   The unique identifier for an Amazon Connect contact. This identifier
+    #   is related to the contact starting.
+    #
+    # @option params [Hash<String,Types::Reference>] :references
+    #   A formatted URL that is shown to an agent in the Contact Control Panel
+    #   (CCP). Tasks can have the following reference types at the time of
+    #   creation: `URL` \| `NUMBER` \| `STRING` \| `DATE` \| `EMAIL`.
+    #   `ATTACHMENT` is not a supported reference type during task creation.
+    #
+    # @option params [String] :description
+    #   A description of the task that is shown to an agent in the Contact
+    #   Control Panel (CCP).
+    #
+    # @return [Types::StartWebRTCContactResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::StartWebRTCContactResponse#connection_data #connection_data} => Types::ConnectionData
+    #   * {Types::StartWebRTCContactResponse#contact_id #contact_id} => String
+    #   * {Types::StartWebRTCContactResponse#participant_id #participant_id} => String
+    #   * {Types::StartWebRTCContactResponse#participant_token #participant_token} => String
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.start_web_rtc_contact({
+    #     attributes: {
+    #       "AttributeName" => "AttributeValue",
+    #     },
+    #     client_token: "ClientToken",
+    #     contact_flow_id: "ContactFlowId", # required
+    #     instance_id: "InstanceId", # required
+    #     allowed_capabilities: {
+    #       customer: {
+    #         video: "SEND", # accepts SEND
+    #       },
+    #       agent: {
+    #         video: "SEND", # accepts SEND
+    #       },
+    #     },
+    #     participant_details: { # required
+    #       display_name: "DisplayName", # required
+    #     },
+    #     related_contact_id: "ContactId",
+    #     references: {
+    #       "ReferenceKey" => {
+    #         value: "ReferenceValue", # required
+    #         type: "URL", # required, accepts URL, ATTACHMENT, NUMBER, STRING, DATE, EMAIL
+    #       },
+    #     },
+    #     description: "Description",
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.connection_data.attendee.attendee_id #=> String
+    #   resp.connection_data.attendee.join_token #=> String
+    #   resp.connection_data.meeting.media_region #=> String
+    #   resp.connection_data.meeting.media_placement.audio_host_url #=> String
+    #   resp.connection_data.meeting.media_placement.audio_fallback_url #=> String
+    #   resp.connection_data.meeting.media_placement.signaling_url #=> String
+    #   resp.connection_data.meeting.media_placement.turn_control_url #=> String
+    #   resp.connection_data.meeting.media_placement.event_ingestion_url #=> String
+    #   resp.connection_data.meeting.meeting_features.audio.echo_reduction #=> String, one of "AVAILABLE", "UNAVAILABLE"
+    #   resp.connection_data.meeting.meeting_id #=> String
+    #   resp.contact_id #=> String
+    #   resp.participant_id #=> String
+    #   resp.participant_token #=> String
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartWebRTCContact AWS API Documentation
+    #
+    # @overload start_web_rtc_contact(params = {})
+    # @param [Hash] params ({})
+    def start_web_rtc_contact(params = {}, options = {})
+      req = build_request(:start_web_rtc_contact, params)
+      req.send_request(options)
+    end
+
     # Ends the specified contact. This call does not work for voice contacts
     # that use the following initiation methods:
     #
@@ -14329,7 +15314,7 @@ module Aws::Connect
         params: params,
         config: config)
       context[:gem_name] = 'aws-sdk-connect'
-      context[:gem_version] = '1.139.0'
+      context[:gem_version] = '1.141.0'
       Seahorse::Client::Request.new(handlers, context)
     end