aws-sdk-connect 1.122.0 → 1.123.0

checksums.yaml

@@ -1,7 +1,7 @@
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data/CHANGELOG.md

@@ -1,6 +1,11 @@
 Unreleased Changes
 ------------------
 
+1.123.0 (2023-08-04)
+------------------
+
+* Feature - Added a new API UpdateRoutingProfileAgentAvailabilityTimer to update agent availability timer of a routing profile.
+
 1.122.0 (2023-07-28)
 ------------------
 

data/VERSION

@@ -1 +1 @@
-1.122.0
+1.123.0

data/lib/aws-sdk-connect/client.rb

@@ -1867,6 +1867,11 @@ module Aws::Connect
     #   For example, \\\{ "tags": \\\{"key1":"value1",
     #   "key2":"value2"\\} \\}.
     #
+    # @option params [String] :agent_availability_timer
+    #   Whether agents with this routing profile will have their routing order
+    #   calculated based on *time since their last inbound contact* or
+    #   *longest idle time*.
+    #
     # @return [Types::CreateRoutingProfileResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
     #
     #   * {Types::CreateRoutingProfileResponse#routing_profile_arn #routing_profile_arn} => String
@@ -1901,6 +1906,7 @@ module Aws::Connect
     #     tags: {
     #       "TagKey" => "TagValue",
     #     },
+    #     agent_availability_timer: "TIME_SINCE_LAST_ACTIVITY", # accepts TIME_SINCE_LAST_ACTIVITY, TIME_SINCE_LAST_INBOUND
     #   })
     #
     # @example Response structure
@@ -4112,6 +4118,7 @@ module Aws::Connect
     #   resp.routing_profile.tags["TagKey"] #=> String
     #   resp.routing_profile.number_of_associated_queues #=> Integer
     #   resp.routing_profile.number_of_associated_users #=> Integer
+    #   resp.routing_profile.agent_availability_timer #=> String, one of "TIME_SINCE_LAST_ACTIVITY", "TIME_SINCE_LAST_INBOUND"
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeRoutingProfile AWS API Documentation
     #
@@ -9332,6 +9339,7 @@ module Aws::Connect
     #   resp.routing_profiles[0].tags["TagKey"] #=> String
     #   resp.routing_profiles[0].number_of_associated_queues #=> Integer
     #   resp.routing_profiles[0].number_of_associated_users #=> Integer
+    #   resp.routing_profiles[0].agent_availability_timer #=> String, one of "TIME_SINCE_LAST_ACTIVITY", "TIME_SINCE_LAST_INBOUND"
     #   resp.next_token #=> String
     #   resp.approximate_total_count #=> Integer
     #
@@ -11965,6 +11973,45 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # Whether agents with this routing profile will have their routing order
+    # calculated based on *time since their last inbound contact* or
+    # *longest idle time*.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #
+    # @option params [required, String] :routing_profile_id
+    #   The identifier of the routing profile.
+    #
+    # @option params [required, String] :agent_availability_timer
+    #   Whether agents with this routing profile will have their routing order
+    #   calculated based on *time since their last inbound contact* or
+    #   *longest idle time*.
+    #
+    # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.update_routing_profile_agent_availability_timer({
+    #     instance_id: "InstanceId", # required
+    #     routing_profile_id: "RoutingProfileId", # required
+    #     agent_availability_timer: "TIME_SINCE_LAST_ACTIVITY", # required, accepts TIME_SINCE_LAST_ACTIVITY, TIME_SINCE_LAST_INBOUND
+    #   })
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateRoutingProfileAgentAvailabilityTimer AWS API Documentation
+    #
+    # @overload update_routing_profile_agent_availability_timer(params = {})
+    # @param [Hash] params ({})
+    def update_routing_profile_agent_availability_timer(params = {}, options = {})
+      req = build_request(:update_routing_profile_agent_availability_timer, params)
+      req.send_request(options)
+    end
+
     # Updates the channels that agents can handle in the Contact Control
     # Panel (CCP) for a routing profile.
     #
@@ -12766,7 +12813,7 @@ module Aws::Connect
         params: params,
         config: config)
       context[:gem_name] = 'aws-sdk-connect'
-      context[:gem_version] = '1.122.0'
+      context[:gem_version] = '1.123.0'
       Seahorse::Client::Request.new(handlers, context)
     end
 

data/lib/aws-sdk-connect/client_api.rb

@@ -21,6 +21,7 @@ module Aws::Connect
     ActivateEvaluationFormRequest = Shapes::StructureShape.new(name: 'ActivateEvaluationFormRequest')
     ActivateEvaluationFormResponse = Shapes::StructureShape.new(name: 'ActivateEvaluationFormResponse')
     AfterContactWorkTimeLimit = Shapes::IntegerShape.new(name: 'AfterContactWorkTimeLimit')
+    AgentAvailabilityTimer = Shapes::StringShape.new(name: 'AgentAvailabilityTimer')
     AgentContactReference = Shapes::StructureShape.new(name: 'AgentContactReference')
     AgentContactReferenceList = Shapes::ListShape.new(name: 'AgentContactReferenceList')
     AgentFirstName = Shapes::StringShape.new(name: 'AgentFirstName')
@@ -884,6 +885,7 @@ module Aws::Connect
     UpdateQuickConnectConfigRequest = Shapes::StructureShape.new(name: 'UpdateQuickConnectConfigRequest')
     UpdateQuickConnectDescription = Shapes::StringShape.new(name: 'UpdateQuickConnectDescription')
     UpdateQuickConnectNameRequest = Shapes::StructureShape.new(name: 'UpdateQuickConnectNameRequest')
+    UpdateRoutingProfileAgentAvailabilityTimerRequest = Shapes::StructureShape.new(name: 'UpdateRoutingProfileAgentAvailabilityTimerRequest')
     UpdateRoutingProfileConcurrencyRequest = Shapes::StructureShape.new(name: 'UpdateRoutingProfileConcurrencyRequest')
     UpdateRoutingProfileDefaultOutboundQueueRequest = Shapes::StructureShape.new(name: 'UpdateRoutingProfileDefaultOutboundQueueRequest')
     UpdateRoutingProfileNameRequest = Shapes::StructureShape.new(name: 'UpdateRoutingProfileNameRequest')
@@ -1343,6 +1345,7 @@ module Aws::Connect
     CreateRoutingProfileRequest.add_member(:queue_configs, Shapes::ShapeRef.new(shape: RoutingProfileQueueConfigList, location_name: "QueueConfigs"))
     CreateRoutingProfileRequest.add_member(:media_concurrencies, Shapes::ShapeRef.new(shape: MediaConcurrencies, required: true, location_name: "MediaConcurrencies"))
     CreateRoutingProfileRequest.add_member(:tags, Shapes::ShapeRef.new(shape: TagMap, location_name: "Tags"))
+    CreateRoutingProfileRequest.add_member(:agent_availability_timer, Shapes::ShapeRef.new(shape: AgentAvailabilityTimer, location_name: "AgentAvailabilityTimer"))
     CreateRoutingProfileRequest.struct_class = Types::CreateRoutingProfileRequest
 
     CreateRoutingProfileResponse.add_member(:routing_profile_arn, Shapes::ShapeRef.new(shape: ARN, location_name: "RoutingProfileArn"))
@@ -3061,6 +3064,7 @@ module Aws::Connect
     RoutingProfile.add_member(:tags, Shapes::ShapeRef.new(shape: TagMap, location_name: "Tags"))
     RoutingProfile.add_member(:number_of_associated_queues, Shapes::ShapeRef.new(shape: Long, location_name: "NumberOfAssociatedQueues"))
     RoutingProfile.add_member(:number_of_associated_users, Shapes::ShapeRef.new(shape: Long, location_name: "NumberOfAssociatedUsers"))
+    RoutingProfile.add_member(:agent_availability_timer, Shapes::ShapeRef.new(shape: AgentAvailabilityTimer, location_name: "AgentAvailabilityTimer"))
     RoutingProfile.struct_class = Types::RoutingProfile
 
     RoutingProfileList.member = Shapes::ShapeRef.new(shape: RoutingProfile)
@@ -3771,6 +3775,11 @@ module Aws::Connect
     UpdateQuickConnectNameRequest.add_member(:description, Shapes::ShapeRef.new(shape: UpdateQuickConnectDescription, location_name: "Description"))
     UpdateQuickConnectNameRequest.struct_class = Types::UpdateQuickConnectNameRequest
 
+    UpdateRoutingProfileAgentAvailabilityTimerRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location: "uri", location_name: "InstanceId"))
+    UpdateRoutingProfileAgentAvailabilityTimerRequest.add_member(:routing_profile_id, Shapes::ShapeRef.new(shape: RoutingProfileId, required: true, location: "uri", location_name: "RoutingProfileId"))
+    UpdateRoutingProfileAgentAvailabilityTimerRequest.add_member(:agent_availability_timer, Shapes::ShapeRef.new(shape: AgentAvailabilityTimer, required: true, location_name: "AgentAvailabilityTimer"))
+    UpdateRoutingProfileAgentAvailabilityTimerRequest.struct_class = Types::UpdateRoutingProfileAgentAvailabilityTimerRequest
+
     UpdateRoutingProfileConcurrencyRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location: "uri", location_name: "InstanceId"))
     UpdateRoutingProfileConcurrencyRequest.add_member(:routing_profile_id, Shapes::ShapeRef.new(shape: RoutingProfileId, required: true, location: "uri", location_name: "RoutingProfileId"))
     UpdateRoutingProfileConcurrencyRequest.add_member(:media_concurrencies, Shapes::ShapeRef.new(shape: MediaConcurrencies, required: true, location_name: "MediaConcurrencies"))
@@ -6726,6 +6735,19 @@ module Aws::Connect
         o.errors << Shapes::ShapeRef.new(shape: InternalServiceException)
       end)
 
+      api.add_operation(:update_routing_profile_agent_availability_timer, Seahorse::Model::Operation.new.tap do |o|
+        o.name = "UpdateRoutingProfileAgentAvailabilityTimer"
+        o.http_method = "POST"
+        o.http_request_uri = "/routing-profiles/{InstanceId}/{RoutingProfileId}/agent-availability-timer"
+        o.input = Shapes::ShapeRef.new(shape: UpdateRoutingProfileAgentAvailabilityTimerRequest)
+        o.output = Shapes::ShapeRef.new(shape: Shapes::StructureShape.new(struct_class: Aws::EmptyStructure))
+        o.errors << Shapes::ShapeRef.new(shape: InvalidRequestException)
+        o.errors << Shapes::ShapeRef.new(shape: InvalidParameterException)
+        o.errors << Shapes::ShapeRef.new(shape: ResourceNotFoundException)
+        o.errors << Shapes::ShapeRef.new(shape: ThrottlingException)
+        o.errors << Shapes::ShapeRef.new(shape: InternalServiceException)
+      end)
+
       api.add_operation(:update_routing_profile_concurrency, Seahorse::Model::Operation.new.tap do |o|
         o.name = "UpdateRoutingProfileConcurrency"
         o.http_method = "POST"

data/lib/aws-sdk-connect/endpoints.rb

@@ -2546,6 +2546,20 @@ module Aws::Connect
       end
     end
 
+    class UpdateRoutingProfileAgentAvailabilityTimer
+      def self.build(context)
+        unless context.config.regional_endpoint
+          endpoint = context.config.endpoint.to_s
+        end
+        Aws::Connect::EndpointParameters.new(
+          region: context.config.region,
+          use_dual_stack: context.config.use_dualstack_endpoint,
+          use_fips: context.config.use_fips_endpoint,
+          endpoint: endpoint,
+        )
+      end
+    end
+
     class UpdateRoutingProfileConcurrency
       def self.build(context)
         unless context.config.regional_endpoint

data/lib/aws-sdk-connect/plugins/endpoints.rb

@@ -418,6 +418,8 @@ module Aws::Connect
             Aws::Connect::Endpoints::UpdateQuickConnectConfig.build(context)
           when :update_quick_connect_name
             Aws::Connect::Endpoints::UpdateQuickConnectName.build(context)
+          when :update_routing_profile_agent_availability_timer
+            Aws::Connect::Endpoints::UpdateRoutingProfileAgentAvailabilityTimer.build(context)
           when :update_routing_profile_concurrency
             Aws::Connect::Endpoints::UpdateRoutingProfileConcurrency.build(context)
           when :update_routing_profile_default_outbound_queue

data/lib/aws-sdk-connect/types.rb

@@ -1994,6 +1994,12 @@ module Aws::Connect
     #   "key2":"value2"\\} \\}.
     #   @return [Hash<String,String>]
     #
+    # @!attribute [rw] agent_availability_timer
+    #   Whether agents with this routing profile will have their routing
+    #   order calculated based on *time since their last inbound contact* or
+    #   *longest idle time*.
+    #   @return [String]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateRoutingProfileRequest AWS API Documentation
     #
     class CreateRoutingProfileRequest < Struct.new(
@@ -2003,7 +2009,8 @@ module Aws::Connect
       :default_outbound_queue_id,
       :queue_configs,
       :media_concurrencies,
-      :tags)
+      :tags,
+      :agent_availability_timer)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -11042,6 +11049,12 @@ module Aws::Connect
     #   The number of associated users in routing profile.
     #   @return [Integer]
     #
+    # @!attribute [rw] agent_availability_timer
+    #   Whether agents with this routing profile will have their routing
+    #   order calculated based on *time since their last inbound contact* or
+    #   *longest idle time*.
+    #   @return [String]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/RoutingProfile AWS API Documentation
     #
     class RoutingProfile < Struct.new(
@@ -11054,7 +11067,8 @@ module Aws::Connect
       :default_outbound_queue_id,
       :tags,
       :number_of_associated_queues,
-      :number_of_associated_users)
+      :number_of_associated_users,
+      :agent_availability_timer)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -14664,6 +14678,35 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #   @return [String]
+    #
+    # @!attribute [rw] routing_profile_id
+    #   The identifier of the routing profile.
+    #   @return [String]
+    #
+    # @!attribute [rw] agent_availability_timer
+    #   Whether agents with this routing profile will have their routing
+    #   order calculated based on *time since their last inbound contact* or
+    #   *longest idle time*.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateRoutingProfileAgentAvailabilityTimerRequest AWS API Documentation
+    #
+    class UpdateRoutingProfileAgentAvailabilityTimerRequest < Struct.new(
+      :instance_id,
+      :routing_profile_id,
+      :agent_availability_timer)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @!attribute [rw] instance_id
     #   The identifier of the Amazon Connect instance. You can [find the
     #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.

data/lib/aws-sdk-connect.rb

@@ -52,6 +52,6 @@ require_relative 'aws-sdk-connect/customizations'
 # @!group service
 module Aws::Connect
 
-  GEM_VERSION = '1.122.0'
+  GEM_VERSION = '1.123.0'
 
 end

metadata

@@ -1,14 +1,14 @@
 --- !ruby/object:Gem::Specification
 name: aws-sdk-connect
 version: !ruby/object:Gem::Version
-  version: 1.122.0
+  version: 1.123.0
 platform: ruby
 authors:
 - Amazon Web Services
 autorequire: 
 bindir: bin
 cert_chain: []
-date: 2023-07-28 00:00:00.000000000 Z
+date: 2023-08-04 00:00:00.000000000 Z
 dependencies:
 - !ruby/object:Gem::Dependency
   name: aws-sdk-core