aws-sdk-connect 1.120.0 → 1.121.0

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data/CHANGELOG.md

@@ -1,6 +1,11 @@
 Unreleased Changes
 ------------------
 
+1.121.0 (2023-07-18)
+------------------
+
+* Feature - GetMetricDataV2 API: Update to include Contact Lens Conversational Analytics Metrics
+
 1.120.0 (2023-07-13)
 ------------------
 

data/VERSION

@@ -1 +1 @@
-1.120.0
+1.121.0

data/lib/aws-sdk-connect/client.rb

@@ -5670,6 +5670,8 @@ module Aws::Connect
     #
     #   * User hierarchy groups
     #
+    #   * Feature
+    #
     #   At least one filter must be passed from queues, routing profiles,
     #   agents, or user hierarchy groups.
     #
@@ -5682,7 +5684,8 @@ module Aws::Connect
     #     single request. Valid filter keys: `QUEUE` \| `ROUTING_PROFILE` \|
     #     `AGENT` \| `CHANNEL` \| `AGENT_HIERARCHY_LEVEL_ONE` \|
     #     `AGENT_HIERARCHY_LEVEL_TWO` \| `AGENT_HIERARCHY_LEVEL_THREE` \|
-    #     `AGENT_HIERARCHY_LEVEL_FOUR` \| `AGENT_HIERARCHY_LEVEL_FIVE`
+    #     `AGENT_HIERARCHY_LEVEL_FOUR` \| `AGENT_HIERARCHY_LEVEL_FIVE` \|
+    #     `FEATURE`
     #
     #   * **Filter values**: A maximum of 100 filter values are supported in a
     #     single request. VOICE, CHAT, and TASK are valid `filterValue` for
@@ -5691,6 +5694,10 @@ module Aws::Connect
     #     50 queues, 35 agents, and 15 routing profiles for a total of 100
     #     filter values, along with 3 channel filters.
     #
+    #     `contact_lens_conversational_analytics` is a valid filterValue for
+    #     the `FEATURE` filter key. It is available only to contacts analyzed
+    #     by Contact Lens conversational analytics.
+    #
     #
     #
     #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/create-historical-metrics-report.html
@@ -5769,6 +5776,21 @@ module Aws::Connect
     #   : Unit: Seconds
     #
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
+    #     Agent Hierarchy, Feature
+    #
+    #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
+    #
+    #      </note>
+    #
+    #   AVG\_AGENT\_CONNECTING\_TIME
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid metric filter key: `INITIATION_METHOD`. For now, this metric
+    #     only supports the following as `INITIATION_METHOD`: `INBOUND` \|
+    #     `OUTBOUND` \| `CALLBACK` \| `API`
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy
     #
     #   AVG\_AGENT\_CONNECTING\_TIME
@@ -5782,19 +5804,66 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy
     #
-    #   AVG\_HANDLE\_TIME
+    #   AVG\_CONTACT\_DURATION
     #
     #   : Unit: Seconds
     #
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
+    #     Agent Hierarchy, Feature
+    #
+    #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
+    #
+    #      </note>
+    #
+    #   AVG\_CONVERSATION\_DURATION
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
+    #     Agent Hierarchy
+    #
+    #   AVG\_GREETING\_TIME\_AGENT
+    #
+    #   : This metric is available only for contacts analyzed by Contact Lens
+    #     conversational analytics.
+    #
+    #     Unit: Seconds
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy
     #
+    #   AVG\_HANDLE\_TIME
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
+    #     Agent Hierarchy, Feature
+    #
+    #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
+    #
+    #      </note>
+    #
     #   AVG\_HOLD\_TIME
     #
     #   : Unit: Seconds
     #
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
-    #     Agent Hierarchy
+    #     Agent Hierarchy, Feature
+    #
+    #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
+    #
+    #      </note>
+    #
+    #   AVG\_HOLDS
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
+    #     Agent Hierarchy, Feature
+    #
+    #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
+    #
+    #      </note>
     #
     #   AVG\_INTERACTION\_AND\_HOLD\_TIME
     #
@@ -5807,13 +5876,83 @@ module Aws::Connect
     #
     #   : Unit: Seconds
     #
-    #     Valid groupings and filters: Queue, Channel, Routing Profile
+    #     Valid groupings and filters: Queue, Channel, Routing Profile,
+    #     Feature
+    #
+    #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
+    #
+    #      </note>
+    #
+    #   AVG\_INTERRUPTIONS\_AGENT
+    #
+    #   : This metric is available only for contacts analyzed by Contact Lens
+    #     conversational analytics.
+    #
+    #     Unit: Count
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
+    #     Agent Hierarchy
+    #
+    #   AVG\_INTERRUPTION\_TIME\_AGENT
+    #
+    #   : This metric is available only for contacts analyzed by Contact Lens
+    #     conversational analytics.
+    #
+    #     Unit: Seconds
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
+    #     Agent Hierarchy
+    #
+    #   AVG\_NON\_TALK\_TIME
+    #
+    #   : This metric is available only for contacts analyzed by Contact Lens
+    #     conversational analytics.
+    #
+    #     Unit: Seconds
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
+    #     Agent Hierarchy
     #
     #   AVG\_QUEUE\_ANSWER\_TIME
     #
     #   : Unit: Seconds
     #
-    #     Valid groupings and filters: Queue, Channel, Routing Profile
+    #     Valid groupings and filters: Queue, Channel, Routing Profile,
+    #     Feature
+    #
+    #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
+    #
+    #      </note>
+    #
+    #   AVG\_TALK\_TIME
+    #
+    #   : This metric is available only for contacts analyzed by Contact Lens
+    #     conversational analytics.
+    #
+    #     Unit: Seconds
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
+    #     Agent Hierarchy
+    #
+    #   AVG\_TALK\_TIME\_AGENT
+    #
+    #   : This metric is available only for contacts analyzed by Contact Lens
+    #     conversational analytics.
+    #
+    #     Unit: Seconds
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
+    #     Agent Hierarchy
+    #
+    #   AVG\_TALK\_TIME\_CUSTOMER
+    #
+    #   : This metric is available only for contacts analyzed by Contact Lens
+    #     conversational analytics.
+    #
+    #     Unit: Seconds
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
+    #     Agent Hierarchy
     #
     #   CONTACTS\_ABANDONED
     #
@@ -5828,7 +5967,12 @@ module Aws::Connect
     #
     #     Valid metric filter key: `INITIATION_METHOD`
     #
-    #     Valid groupings and filters: Queue, Channel, Routing Profile
+    #     Valid groupings and filters: Queue, Channel, Routing Profile,
+    #     Feature
+    #
+    #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
+    #
+    #      </note>
     #
     #   CONTACTS\_HANDLED
     #
@@ -5837,7 +5981,11 @@ module Aws::Connect
     #     Valid metric filter key: `INITIATION_METHOD`, `DISCONNECT_REASON`
     #
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
-    #     Agent Hierarchy
+    #     Agent Hierarchy, Feature
+    #
+    #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
+    #
+    #      </note>
     #
     #   CONTACTS\_HOLD\_ABANDONS
     #
@@ -5858,7 +6006,11 @@ module Aws::Connect
     #   : Unit: Count
     #
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
-    #     Agent Hierarchy
+    #     Agent Hierarchy, Feature
+    #
+    #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
+    #
+    #      </note>
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_BY\_AGENT
     #
@@ -12614,7 +12766,7 @@ module Aws::Connect
         params: params,
         config: config)
       context[:gem_name] = 'aws-sdk-connect'
-      context[:gem_version] = '1.120.0'
+      context[:gem_version] = '1.121.0'
       Seahorse::Client::Request.new(handlers, context)
     end
 

data/lib/aws-sdk-connect/types.rb

@@ -6060,6 +6060,8 @@ module Aws::Connect
     #
     #   * User hierarchy groups
     #
+    #   * Feature
+    #
     #   At least one filter must be passed from queues, routing profiles,
     #   agents, or user hierarchy groups.
     #
@@ -6072,7 +6074,8 @@ module Aws::Connect
     #     single request. Valid filter keys: `QUEUE` \| `ROUTING_PROFILE` \|
     #     `AGENT` \| `CHANNEL` \| `AGENT_HIERARCHY_LEVEL_ONE` \|
     #     `AGENT_HIERARCHY_LEVEL_TWO` \| `AGENT_HIERARCHY_LEVEL_THREE` \|
-    #     `AGENT_HIERARCHY_LEVEL_FOUR` \| `AGENT_HIERARCHY_LEVEL_FIVE`
+    #     `AGENT_HIERARCHY_LEVEL_FOUR` \| `AGENT_HIERARCHY_LEVEL_FIVE` \|
+    #     `FEATURE`
     #
     #   * **Filter values**: A maximum of 100 filter values are supported in
     #     a single request. VOICE, CHAT, and TASK are valid `filterValue`
@@ -6081,6 +6084,10 @@ module Aws::Connect
     #     filter by 50 queues, 35 agents, and 15 routing profiles for a
     #     total of 100 filter values, along with 3 channel filters.
     #
+    #     `contact_lens_conversational_analytics` is a valid filterValue for
+    #     the `FEATURE` filter key. It is available only to contacts
+    #     analyzed by Contact Lens conversational analytics.
+    #
     #
     #
     #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/create-historical-metrics-report.html
@@ -6162,6 +6169,21 @@ module Aws::Connect
     #   : Unit: Seconds
     #
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
+    #     Agent, Agent Hierarchy, Feature
+    #
+    #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
+    #
+    #      </note>
+    #
+    #   AVG\_AGENT\_CONNECTING\_TIME
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid metric filter key: `INITIATION_METHOD`. For now, this metric
+    #     only supports the following as `INITIATION_METHOD`: `INBOUND` \|
+    #     `OUTBOUND` \| `CALLBACK` \| `API`
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy
     #
     #   AVG\_AGENT\_CONNECTING\_TIME
@@ -6175,19 +6197,66 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy
     #
-    #   AVG\_HANDLE\_TIME
+    #   AVG\_CONTACT\_DURATION
     #
     #   : Unit: Seconds
     #
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
+    #     Agent, Agent Hierarchy, Feature
+    #
+    #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
+    #
+    #      </note>
+    #
+    #   AVG\_CONVERSATION\_DURATION
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile,
+    #     Agent, Agent Hierarchy
+    #
+    #   AVG\_GREETING\_TIME\_AGENT
+    #
+    #   : This metric is available only for contacts analyzed by Contact
+    #     Lens conversational analytics.
+    #
+    #     Unit: Seconds
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile,
     #     Agent, Agent Hierarchy
     #
+    #   AVG\_HANDLE\_TIME
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile,
+    #     Agent, Agent Hierarchy, Feature
+    #
+    #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
+    #
+    #      </note>
+    #
     #   AVG\_HOLD\_TIME
     #
     #   : Unit: Seconds
     #
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
-    #     Agent, Agent Hierarchy
+    #     Agent, Agent Hierarchy, Feature
+    #
+    #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
+    #
+    #      </note>
+    #
+    #   AVG\_HOLDS
+    #
+    #   : Unit: Count
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile,
+    #     Agent, Agent Hierarchy, Feature
+    #
+    #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
+    #
+    #      </note>
     #
     #   AVG\_INTERACTION\_AND\_HOLD\_TIME
     #
@@ -6200,13 +6269,83 @@ module Aws::Connect
     #
     #   : Unit: Seconds
     #
-    #     Valid groupings and filters: Queue, Channel, Routing Profile
+    #     Valid groupings and filters: Queue, Channel, Routing Profile,
+    #     Feature
+    #
+    #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
+    #
+    #      </note>
+    #
+    #   AVG\_INTERRUPTIONS\_AGENT
+    #
+    #   : This metric is available only for contacts analyzed by Contact
+    #     Lens conversational analytics.
+    #
+    #     Unit: Count
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile,
+    #     Agent, Agent Hierarchy
+    #
+    #   AVG\_INTERRUPTION\_TIME\_AGENT
+    #
+    #   : This metric is available only for contacts analyzed by Contact
+    #     Lens conversational analytics.
+    #
+    #     Unit: Seconds
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile,
+    #     Agent, Agent Hierarchy
+    #
+    #   AVG\_NON\_TALK\_TIME
+    #
+    #   : This metric is available only for contacts analyzed by Contact
+    #     Lens conversational analytics.
+    #
+    #     Unit: Seconds
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile,
+    #     Agent, Agent Hierarchy
     #
     #   AVG\_QUEUE\_ANSWER\_TIME
     #
     #   : Unit: Seconds
     #
-    #     Valid groupings and filters: Queue, Channel, Routing Profile
+    #     Valid groupings and filters: Queue, Channel, Routing Profile,
+    #     Feature
+    #
+    #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
+    #
+    #      </note>
+    #
+    #   AVG\_TALK\_TIME
+    #
+    #   : This metric is available only for contacts analyzed by Contact
+    #     Lens conversational analytics.
+    #
+    #     Unit: Seconds
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile,
+    #     Agent, Agent Hierarchy
+    #
+    #   AVG\_TALK\_TIME\_AGENT
+    #
+    #   : This metric is available only for contacts analyzed by Contact
+    #     Lens conversational analytics.
+    #
+    #     Unit: Seconds
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile,
+    #     Agent, Agent Hierarchy
+    #
+    #   AVG\_TALK\_TIME\_CUSTOMER
+    #
+    #   : This metric is available only for contacts analyzed by Contact
+    #     Lens conversational analytics.
+    #
+    #     Unit: Seconds
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile,
+    #     Agent, Agent Hierarchy
     #
     #   CONTACTS\_ABANDONED
     #
@@ -6221,7 +6360,12 @@ module Aws::Connect
     #
     #     Valid metric filter key: `INITIATION_METHOD`
     #
-    #     Valid groupings and filters: Queue, Channel, Routing Profile
+    #     Valid groupings and filters: Queue, Channel, Routing Profile,
+    #     Feature
+    #
+    #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
+    #
+    #      </note>
     #
     #   CONTACTS\_HANDLED
     #
@@ -6230,7 +6374,11 @@ module Aws::Connect
     #     Valid metric filter key: `INITIATION_METHOD`, `DISCONNECT_REASON`
     #
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
-    #     Agent, Agent Hierarchy
+    #     Agent, Agent Hierarchy, Feature
+    #
+    #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
+    #
+    #      </note>
     #
     #   CONTACTS\_HOLD\_ABANDONS
     #
@@ -6251,7 +6399,11 @@ module Aws::Connect
     #   : Unit: Count
     #
     #     Valid groupings and filters: Queue, Channel, Routing Profile,
-    #     Agent, Agent Hierarchy
+    #     Agent, Agent Hierarchy, Feature
+    #
+    #     <note markdown="1"> Feature is a valid filter but not a valid grouping.
+    #
+    #      </note>
     #
     #   CONTACTS\_TRANSFERRED\_OUT\_BY\_AGENT
     #

data/lib/aws-sdk-connect.rb

@@ -52,6 +52,6 @@ require_relative 'aws-sdk-connect/customizations'
 # @!group service
 module Aws::Connect
 
-  GEM_VERSION = '1.120.0'
+  GEM_VERSION = '1.121.0'
 
 end

metadata

@@ -1,14 +1,14 @@
 --- !ruby/object:Gem::Specification
 name: aws-sdk-connect
 version: !ruby/object:Gem::Version
-  version: 1.120.0
+  version: 1.121.0
 platform: ruby
 authors:
 - Amazon Web Services
 autorequire: 
 bindir: bin
 cert_chain: []
-date: 2023-07-13 00:00:00.000000000 Z
+date: 2023-07-18 00:00:00.000000000 Z
 dependencies:
 - !ruby/object:Gem::Dependency
   name: aws-sdk-core