assistly 0.2.4 → 0.2.5
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- data/LICENSE.mkd +1 -1
- data/README.mkd +51 -43
- data/assistly.gemspec +2 -2
- data/lib/assistly/connection.rb +1 -1
- data/lib/assistly/version.rb +1 -1
- metadata +12 -14
data/LICENSE.mkd
CHANGED
data/README.mkd
CHANGED
@@ -6,6 +6,14 @@ Installation
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------------
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gem install assistly
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What's new in 0.2.5?
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------------------
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Newer MultiJson
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What's new in 0.2.4?
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------------------
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Resolved an issue that was breaking PUT requests.
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What's new in 0.2.3?
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------------------
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Removed deep_merge because it conflicts with rails. Handling the merge inside the create_outbound_interaction method only on headers for now, until we need it elsewhere.
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@@ -45,7 +53,7 @@ Usage Examples
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# All methods require authentication. To get your Assistly OAuth credentials,
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# register an app in the Assistly admin for your account at http://your-domain.assistly.com/admin
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-
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Assistly.configure do |config|
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config.support_email = "help@example.com"
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config.subdomain = YOUR_ASSISTLY_SUBDOMAIN
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config.consumer_key = YOUR_CONSUMER_KEY
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@@ -59,55 +67,55 @@ Usage Examples
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######
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# List cases
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Assistly.cases
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Assistly.cases(:since_id => 12345)
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# Get a specific case
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Assistly.case(12345)
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# Update a specific case
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Assistly.update_case(12345, :subject => "Something Else")
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# Get a case url
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Assistly.case_url(12345)
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######
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# Customers
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######
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# List customers
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Assistly.customers
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Assistly.customers(:since_id => 12345, :count => 5)
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# Get a specific customer
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Assistly.customer(12345)
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# Create a customer
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Assistly.create_customer(:name => "Chris Warren", :twitter => "cdwarren")
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# Update a customer
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Assistly.update_customer(12345, :name => "Christopher Warren")
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# Add a customer email
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Assistly.create_customer_email(12345, "foo@example.com")
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Assistly.create_customer_email(12345, "foo@example.com", :customer_contact_type => "work")
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# Update a customer email
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Assistly.update_customer_email(12345, 54321, :email => "foo@example.com")
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Assistly.update_customer_email(12345, 54321, :customer_contact_type => "work")
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######
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# Interactions
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######
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# List interactions
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Assistly.interactions
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Assistly.interactions(:since_id => 12345)
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Assistly.interactions(:since_id => 12345, :count => 5)
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# Create an inbound interaction
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Assistly.create_interaction(:interaction_subject => "help me", :customer_email => "foo@example.com", :interaction_body => "You're my only hope.")
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Assistly.create_inbound_interaction(:interaction_subject => "help me", :customer_email => "foo@example.com", :interaction_body => "You're my only hope.")
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# Create an outbound interaction
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# Assistly's API doesn't support creating outbound communications, so we do this over email with a BCC back to Assistly and customer headers.
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# Additional headers can be passed as well http://support.assistly.com/customer/portal/articles/6728
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#
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# Email is sent using Pony https://github.com/benprew/pony
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Assistly.create_interaction(:interaction_subject => "Missed Your Call", :customer_email => "foo@example.com", :interaction_body => "Sorry we missed yoru call. What's up?", :direction => "outbound")
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Assistly.create_outbound_interaction("foo@example.com", "Missed Your Call", "Sorry we missed yoru call. What's up?")
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######
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# Users
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######
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# List users
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Assistly.users
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# Get a specific user
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Assistly.user(12345)
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######
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# Topics
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######
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# List Topics
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Assistly.topics
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# Get a specific topic
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Assistly.topic(12345)
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# Create a new topic
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Assistly.create_topic("name", :description => "description")
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# Update a topic
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Assistly.update_topic(12345, :subject => "Updated")
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# Delete a topic
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Assistly.delete_topic(12345)
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######
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# Articles
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######
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# List articles for a topic
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Assistly.articles(1)
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# Get a specific article
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Assistly.article(12345)
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# Create a new article within a topic
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Assistly.create_article(1, :subject => "API Tips", :main_content => "Tips on using our API")
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# Update an article
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Assistly.update_article(12345, :subject => "Updated API Tips")
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# Delete an article
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Assistly.delete_article(12345)
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######
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# Macros
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######
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# List Macros
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Assistly.macros
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# Get a specific macro
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Assistly.macro(12345)
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# Create a new macro
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Assistly.create_macro("name", :labels => "escalated")
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# Update a macro
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Assistly.update_macro(12345, :name => "Updated Name")
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# Delete a macro
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Assistly.delete_macro(12345)
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# Macro Actions
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Assistly.macro_actions(12345)
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# Macro Action
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Assistly.macro_action(12345, "set-case-description")
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# Update Macro Action
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Assistly.update_macro_action(12345, "set-case-description", :value => "New Subject")
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Contributing
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------------
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Copyright
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---------
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Copyright (c) 2011 Chris Warren
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Copyright (c) 2011 Chris Warren/[Zencoder](http://zencoder.com)
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See [LICENSE](https://github.com/zencoder/assistly/blob/master/LICENSE.mkd) for details.
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data/assistly.gemspec
CHANGED
@@ -13,10 +13,10 @@ Gem::Specification.new do |s|
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s.add_development_dependency('yard', '~> 0.6')
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s.add_development_dependency('ZenTest', '~> 4.5')
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s.add_runtime_dependency('hashie', '~> 1.0.0')
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s.add_runtime_dependency('faraday', '~> 0.6.
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s.add_runtime_dependency('faraday', '~> 0.6.0')
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s.add_runtime_dependency('faraday_middleware', '~> 0.6.3')
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s.add_runtime_dependency('jruby-openssl', '~> 0.7.2') if RUBY_PLATFORM == 'java'
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s.add_runtime_dependency('multi_json', '~>
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s.add_runtime_dependency('multi_json', '~> 1.0.3')
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s.add_runtime_dependency('multi_xml', '~> 0.2.0')
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s.add_runtime_dependency('rash', '~> 0.3.0')
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s.add_runtime_dependency('simple_oauth', '~> 0.1.4')
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data/lib/assistly/connection.rb
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}
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Faraday.new(options) do |builder|
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builder.use Faraday::Request::OAuth, authentication if authenticated?
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builder.use Faraday::Request::MultipartWithFile
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builder.use Faraday::Request::OAuth, authentication if authenticated?
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builder.use Faraday::Request::Multipart
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builder.use Faraday::Request::UrlEncoded
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builder.use Faraday::Response::RaiseHttp4xx
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data/lib/assistly/version.rb
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metadata
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--- !ruby/object:Gem::Specification
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name: assistly
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version: !ruby/object:Gem::Version
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hash:
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hash: 29
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prerelease:
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segments:
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- 0
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- 2
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version: 0.2.
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version: 0.2.5
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platform: ruby
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authors:
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- Chris Warren
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bindir: bin
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cert_chain: []
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date: 2011-
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default_executable:
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date: 2011-08-17 00:00:00 Z
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dependencies:
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- !ruby/object:Gem::Dependency
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name: json
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requirements:
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- - ~>
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- !ruby/object:Gem::Version
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hash:
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hash: 7
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segments:
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version: 0.6.
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- 0
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version: 0.6.0
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type: :runtime
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version_requirements: *id012
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- !ruby/object:Gem::Dependency
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requirements:
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- - ~>
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hash:
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hash: 17
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segments:
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- 1
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- 0
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version: 0.0.5
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version: 1.0.3
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type: :runtime
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version_requirements: *id014
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- !ruby/object:Gem::Dependency
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@@ -380,7 +379,6 @@ files:
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- spec/fixtures/user.json
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- spec/fixtures/users.json
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- spec/helper.rb
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has_rdoc: true
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homepage: https://github.com/zencoder/assistly
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licenses: []
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@@ -418,7 +416,7 @@ required_rubygems_version: !ruby/object:Gem::Requirement
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requirements: []
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rubyforge_project: assistly
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rubygems_version: 1.
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rubygems_version: 1.8.8
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signing_key:
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specification_version: 3
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summary: Ruby wrapper for the Assistly API, based on the Twitter gem
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