assistly 0.1
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- data/.gemtest +0 -0
- data/.gitignore +11 -0
- data/.rspec +3 -0
- data/.travis.yml +7 -0
- data/.yardopts +9 -0
- data/Gemfile +12 -0
- data/HISTORY.mkd +4 -0
- data/LICENSE.mkd +20 -0
- data/README.mkd +121 -0
- data/Rakefile +23 -0
- data/assistly.gemspec +43 -0
- data/lib/assistly.rb +26 -0
- data/lib/assistly/api.rb +23 -0
- data/lib/assistly/authentication.rb +25 -0
- data/lib/assistly/client.rb +25 -0
- data/lib/assistly/client/case.rb +51 -0
- data/lib/assistly/client/customer.rb +108 -0
- data/lib/assistly/client/interaction.rb +41 -0
- data/lib/assistly/client/user.rb +38 -0
- data/lib/assistly/client/utils.rb +83 -0
- data/lib/assistly/configuration.rb +104 -0
- data/lib/assistly/connection.rb +39 -0
- data/lib/assistly/error.rb +62 -0
- data/lib/assistly/request.rb +44 -0
- data/lib/assistly/search.rb +473 -0
- data/lib/assistly/version.rb +4 -0
- data/lib/faraday/request/multipart_with_file.rb +30 -0
- data/lib/faraday/response/raise_http_4xx.rb +45 -0
- data/lib/faraday/response/raise_http_5xx.rb +24 -0
- data/spec/assistly/api_spec.rb +70 -0
- data/spec/assistly/client/case_spec.rb +88 -0
- data/spec/assistly/client/customer_spec.rb +158 -0
- data/spec/assistly/client/interaction_spec.rb +58 -0
- data/spec/assistly/client/user_spec.rb +58 -0
- data/spec/assistly/client_spec.rb +10 -0
- data/spec/assistly_spec.rb +99 -0
- data/spec/faraday/response_spec.rb +34 -0
- data/spec/fixtures/case.json +59 -0
- data/spec/fixtures/case_update.json +59 -0
- data/spec/fixtures/cases.json +182 -0
- data/spec/fixtures/customer.json +58 -0
- data/spec/fixtures/customer_create.json +56 -0
- data/spec/fixtures/customer_create_email.json +15 -0
- data/spec/fixtures/customer_update.json +47 -0
- data/spec/fixtures/customer_update_email.json +15 -0
- data/spec/fixtures/customers.json +98 -0
- data/spec/fixtures/interaction_create.json +126 -0
- data/spec/fixtures/interactions.json +139 -0
- data/spec/fixtures/user.json +15 -0
- data/spec/fixtures/users.json +24 -0
- data/spec/helper.rb +53 -0
- metadata +391 -0
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require 'helper'
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describe Assistly::Client do
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Assistly::Configuration::VALID_FORMATS.each do |format|
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context ".new(:format => '#{format}')" do
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before do
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@client = Assistly::Client.new(:subdomain => "example", :format => format, :consumer_key => 'CK', :consumer_secret => 'CS', :oauth_token => 'OT', :oauth_token_secret => 'OS')
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end
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describe ".user" do
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context "with id passed" do
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before do
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stub_get("users/1.#{format}").
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to_return(:body => fixture("user.#{format}"), :headers => {:content_type => "application/#{format}; charset=utf-8"})
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end
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it "should get the correct resource" do
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@client.user(1)
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a_get("users/1.#{format}").
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should have_been_made
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end
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it "should return extended information of a given user" do
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user = @client.user(1)
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user.name.should == "Chris Warren"
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end
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end
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end
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describe ".users" do
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context "lookup" do
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before do
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stub_get("users.#{format}").
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to_return(:body => fixture("users.#{format}"), :headers => {:content_type => "application/#{format}; charset=utf-8"})
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end
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it "should get the correct resource" do
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@client.users
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a_get("users.#{format}").
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should have_been_made
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end
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it "should return up to 100 users worth of extended information" do
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users = @client.users
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users.should be_a Array
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users.first.name.should == "Test User"
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end
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end
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end
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end
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end
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end
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require 'helper'
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describe Assistly::Client do
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it "should connect using the endpoint configuration" do
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client = Assistly::Client.new
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endpoint = URI.parse(client.api_endpoint)
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connection = client.send(:connection).build_url(nil).to_s
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connection.should == endpoint.to_s
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end
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end
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require 'helper'
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describe Assistly do
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after do
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Assistly.reset
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end
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# context "when delegating to a client" do
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#
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# before do
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# stub_get("statuses/user_timeline.json").
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# with(:query => {:screen_name => "sferik"}).
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# to_return(:body => fixture("statuses.json"), :headers => {:content_type => "application/json; charset=utf-8"})
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# end
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#
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# it "should get the correct resource" do
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# Twitter.user_timeline('sferik')
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# a_get("statuses/user_timeline.json").
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# with(:query => {:screen_name => "sferik"}).
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# should have_been_made
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# end
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#
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# it "should return the same results as a client" do
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# Assistly.user_timeline('sferik').should == Twitter::Client.new.user_timeline('sferik')
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# end
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#
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# end
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describe ".client" do
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it "should be an Assistly::Client" do
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Assistly.client.should be_a Assistly::Client
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end
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end
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describe ".adapter" do
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it "should return the default adapter" do
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Assistly.adapter.should == Assistly::Configuration::DEFAULT_ADAPTER
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end
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end
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describe ".adapter=" do
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it "should set the adapter" do
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Assistly.adapter = :typhoeus
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Assistly.adapter.should == :typhoeus
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end
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end
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describe ".endpoint" do
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it "should return the default endpoint" do
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Assistly.endpoint.should == Assistly::Configuration::DEFAULT_ENDPOINT
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end
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end
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describe ".endpoint=" do
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it "should set the endpoint" do
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Assistly.endpoint = 'http://tumblr.com/'
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Assistly.endpoint.should == 'http://tumblr.com/'
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end
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end
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describe ".format" do
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it "should return the default format" do
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Assistly.format.should == Assistly::Configuration::DEFAULT_FORMAT
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end
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end
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describe ".format=" do
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it "should set the format" do
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Assistly.format = 'xml'
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Assistly.format.should == 'xml'
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end
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end
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describe ".user_agent" do
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it "should return the default user agent" do
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Assistly.user_agent.should == Assistly::Configuration::DEFAULT_USER_AGENT
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end
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end
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describe ".user_agent=" do
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it "should set the user_agent" do
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Assistly.user_agent = 'Custom User Agent'
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Assistly.user_agent.should == 'Custom User Agent'
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end
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end
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describe ".configure" do
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Assistly::Configuration::VALID_OPTIONS_KEYS.each do |key|
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it "should set the #{key}" do
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Assistly.configure do |config|
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config.send("#{key}=", key)
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Assistly.send(key).should == key
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end
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end
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end
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end
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end
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require 'helper'
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describe Faraday::Response do
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before do
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@client = Assistly::Client.new
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end
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{
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400 => Assistly::BadRequest,
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401 => Assistly::Unauthorized,
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403 => Assistly::Forbidden,
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404 => Assistly::NotFound,
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406 => Assistly::NotAcceptable,
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420 => Assistly::EnhanceYourCalm,
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500 => Assistly::InternalServerError,
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502 => Assistly::BadGateway,
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503 => Assistly::ServiceUnavailable,
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}.each do |status, exception|
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context "when HTTP status is #{status}" do
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before do
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stub_get('users/1.json').
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with(:headers => {'Accept'=>'application/json', 'User-Agent'=>'Assistly Ruby Gem 0.0.1'}).
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to_return(:status => status)
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end
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it "should raise #{exception.name} error" do
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lambda do
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@client.user(1)
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end.should raise_error(exception)
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end
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end
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end
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end
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{
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"case":
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{
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"id":1,
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"external_id":"123",
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"last_available_at":"2011-02-22T22:30:09Z",
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"created_at":"2011-02-09T17:06:24Z",
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"active_at":"2011-02-22T20:27:31Z",
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"route_at":"2011-02-09T17:06:24Z",
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"first_resolved_at":null,
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"active_user":null,
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"updated_at":"2011-02-22T22:30:09Z",
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"case_status_at":"2011-02-14T17:28:31Z",
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"priority":4,
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"last_saved_by_id":null,
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"interaction_in_at":"2011-02-09T09:06:27Z",
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"assigned_at":"2011-02-09T17:06:24Z",
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"subject":"Welcome to Assistly",
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"routed_at":null,
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"group":
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{
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"id":1,
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"name":"General",
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"created_at":"2011-02-09T17:06:04Z",
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"updated_at":"2011-02-09T17:06:04Z"
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},
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"user":
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{
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"id":1,
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"name":"Joslyn Esser",
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"name_public":"Joslyn Esser",
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"email":"joslyn@example.com",
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"created_at":"2011-02-09T17:02:46Z",
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"updated_at":"2011-02-16T19:25:10Z",
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"user_level":"agent",
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"login_count":15,
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"time_zone":"Pacific Time (US & Canada)",
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"last_login_at":"2011-02-15T23:32:51Z",
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"current_login_at":"2011-02-16T19:25:10Z"
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},
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"first_opened_at":"2011-02-14T17:28:31Z",
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"channel":"email",
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"resolved_at":null,
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"description":null,
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"customer_id":1,
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"closed_at":null,
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"changed_at":"2011-02-14T17:28:31Z",
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"case_status_type":"open",
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"labels":["Example"],
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"pending_at":null,
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"opened_at":"2011-02-14T17:28:31Z",
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"route_status":"available",
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"thread_count":1,
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"note_count":0,
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"preview":"Thanks for trying Assistly. We hope your trial goes well and you decide to use Assistly to wow your customers. Please let us know if there is anything we can do to make your experience better. In the meantime see the tips below for getting started",
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"macros":null,
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"articles":null
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}
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}
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{
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"case":
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{
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"id":1,
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"external_id":"123",
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"last_available_at":"2011-02-22T22:30:09Z",
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"created_at":"2011-02-09T17:06:24Z",
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"active_at":"2011-02-22T20:27:31Z",
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"route_at":"2011-02-09T17:06:24Z",
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"first_resolved_at":null,
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"active_user":null,
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"updated_at":"2011-02-22T22:30:09Z",
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"case_status_at":"2011-02-14T17:28:31Z",
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"priority":4,
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"last_saved_by_id":null,
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"interaction_in_at":"2011-02-09T09:06:27Z",
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"assigned_at":"2011-02-09T17:06:24Z",
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"subject":"Welcome to Assistly",
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"routed_at":null,
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"group":
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{
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"id":1,
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"name":"General",
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"created_at":"2011-02-09T17:06:04Z",
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"updated_at":"2011-02-09T17:06:04Z"
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},
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"user":
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{
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"id":1,
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"name":"Joslyn Esser",
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"name_public":"Joslyn Esser",
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"email":"joslyn@example.com",
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"created_at":"2011-02-09T17:02:46Z",
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"updated_at":"2011-02-16T19:25:10Z",
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35
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"user_level":"agent",
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36
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"login_count":15,
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37
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"time_zone":"Pacific Time (US & Canada)",
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38
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"last_login_at":"2011-02-15T23:32:51Z",
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39
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"current_login_at":"2011-02-16T19:25:10Z"
|
40
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},
|
41
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"first_opened_at":"2011-02-14T17:28:31Z",
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42
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"channel":"email",
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43
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"resolved_at":null,
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44
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"description":null,
|
45
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"customer_id":1,
|
46
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"closed_at":null,
|
47
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"changed_at":"2011-02-14T17:28:31Z",
|
48
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"case_status_type":"open",
|
49
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"labels":["Example"],
|
50
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"pending_at":null,
|
51
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"opened_at":"2011-02-14T17:28:31Z",
|
52
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"route_status":"available",
|
53
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"thread_count":1,
|
54
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+
"note_count":0,
|
55
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"preview":"Thanks for trying Assistly. We hope your trial goes well and you decide to use Assistly to wow your customers. Please let us know if there is anything we can do to make your experience better. In the meantime see the tips below for getting started",
|
56
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+
"macros":null,
|
57
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"articles":null
|
58
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}
|
59
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}
|
@@ -0,0 +1,182 @@
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{
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"results": [
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{
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4
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"case":
|
5
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{
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6
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"id":1,
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"last_available_at":"2010-05-11T18:44:39Z",
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"created_at":"2009-11-25T15:00:41Z",
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"active_at":"2010-05-11T18:42:53Z",
|
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|
+
"route_at":"2009-11-25T15:00:41Z",
|
11
|
+
"first_resolved_at":"2010-03-10T16:31:21Z",
|
12
|
+
"active_user":null,
|
13
|
+
"updated_at":"2010-05-11T19:35:57Z",
|
14
|
+
"case_status_at":"2010-05-11T19:35:57Z",
|
15
|
+
"priority":9,
|
16
|
+
"last_saved_by_id":1,
|
17
|
+
"interaction_in_at":"2009-11-25T15:00:41Z",
|
18
|
+
"assigned_at":"2010-03-12T20:01:43Z",
|
19
|
+
"subject":"Andr\u00e9 M\u00fcller test",
|
20
|
+
"routed_at":null,
|
21
|
+
"group":null,
|
22
|
+
"user": {
|
23
|
+
"id":1,
|
24
|
+
"name":"Jeremy Suriel",
|
25
|
+
"name_public":"Jeremy Suriel",
|
26
|
+
"email":"jeremysuriel+agent1@gmail.com",
|
27
|
+
"created_at":"2009-11-25T14:58:39Z",
|
28
|
+
"updated_at":"2010-07-19T02:36:21Z",
|
29
|
+
"user_level":"sysadmin",
|
30
|
+
"login_count":561,
|
31
|
+
"time_zone":"Eastern Time (US & Canada)",
|
32
|
+
"last_login_at":"2010-07-18T02:06:08Z"
|
33
|
+
},
|
34
|
+
"first_opened_at":"2010-03-09T15:27:00Z",
|
35
|
+
"channel":"chat",
|
36
|
+
"resolved_at":"2010-03-10T16:31:21Z",
|
37
|
+
"description":"test",
|
38
|
+
"customer_id":2,
|
39
|
+
"closed_at":"2010-05-11T19:35:57Z",
|
40
|
+
"changed_at":"2010-05-11T19:35:57Z",
|
41
|
+
"case_status_type":"closed",
|
42
|
+
"labels":"test, reload",
|
43
|
+
"pending_at":null,
|
44
|
+
"opened_at":"2010-03-09T15:27:00Z",
|
45
|
+
"route_status":"available",
|
46
|
+
"thread_count":1,
|
47
|
+
"note_count":1,
|
48
|
+
"preview":null,
|
49
|
+
"macros":["Example Macros"],
|
50
|
+
"articles":["Example Kb Article"],
|
51
|
+
"custom_c":"",
|
52
|
+
"custom_order":""
|
53
|
+
}
|
54
|
+
},
|
55
|
+
{
|
56
|
+
"case":
|
57
|
+
{
|
58
|
+
"id":2,
|
59
|
+
"last_available_at":"2010-03-09T16:08:51Z",
|
60
|
+
"created_at":"2009-11-25T15:35:57Z",
|
61
|
+
"active_at":"2010-03-09T16:08:43Z",
|
62
|
+
"route_at":"2009-11-25T15:35:57Z",
|
63
|
+
"first_resolved_at":null,
|
64
|
+
"active_user":null,
|
65
|
+
"updated_at":"2010-03-18T15:45:34Z",
|
66
|
+
"case_status_at":"2010-03-09T16:08:43Z",
|
67
|
+
"priority":5,
|
68
|
+
"last_saved_by_id":null,
|
69
|
+
"interaction_in_at":"2009-11-25T15:35:57Z",
|
70
|
+
"assigned_at":null,
|
71
|
+
"subject":"test2",
|
72
|
+
"routed_at":null,
|
73
|
+
"group":null,
|
74
|
+
"user":null,
|
75
|
+
"first_opened_at":"2010-03-09T16:08:43Z",
|
76
|
+
"channel":"twitter",
|
77
|
+
"resolved_at":null,
|
78
|
+
"description":"test2",
|
79
|
+
"customer_id":8,
|
80
|
+
"closed_at":null,
|
81
|
+
"changed_at":"2010-03-18T15:45:34Z",
|
82
|
+
"case_status_type":"open",
|
83
|
+
"labels":"",
|
84
|
+
"pending_at":null,
|
85
|
+
"opened_at":"2010-03-09T16:08:43Z",
|
86
|
+
"route_status":"available",
|
87
|
+
"thread_count":1,
|
88
|
+
"note_count":1,
|
89
|
+
"preview":null,
|
90
|
+
"macros":null,
|
91
|
+
"articles":null,
|
92
|
+
"custom_c":null,
|
93
|
+
"custom_order":null
|
94
|
+
}
|
95
|
+
},
|
96
|
+
{
|
97
|
+
"case":
|
98
|
+
{
|
99
|
+
"id":3,
|
100
|
+
"last_available_at":null,
|
101
|
+
"created_at":"2009-11-25T15:35:59Z",
|
102
|
+
"active_at":null,
|
103
|
+
"route_at":"2009-11-25T15:35:59Z",
|
104
|
+
"first_resolved_at":null,
|
105
|
+
"active_user":null,
|
106
|
+
"updated_at":"2010-03-18T15:45:34Z",
|
107
|
+
"case_status_at":"2010-02-23T01:26:59Z",
|
108
|
+
"priority":5,
|
109
|
+
"last_saved_by_id":1,
|
110
|
+
"interaction_in_at":"2009-11-25T15:35:59Z",
|
111
|
+
"assigned_at":null,
|
112
|
+
"subject":"yo",
|
113
|
+
"routed_at":null,
|
114
|
+
"group":null,
|
115
|
+
"user":null,
|
116
|
+
"first_opened_at":"2009-11-26T15:09:01Z",
|
117
|
+
"channel":"twitter",
|
118
|
+
"resolved_at":null,
|
119
|
+
"description":"yo",
|
120
|
+
"customer_id":8,
|
121
|
+
"closed_at":null,
|
122
|
+
"changed_at":"2010-03-18T15:45:34Z",
|
123
|
+
"case_status_type":"open",
|
124
|
+
"labels":"",
|
125
|
+
"pending_at":null,
|
126
|
+
"opened_at":"2009-11-26T15:09:01Z",
|
127
|
+
"route_status":"available",
|
128
|
+
"thread_count":3,
|
129
|
+
"note_count":1,
|
130
|
+
"preview":"yo",
|
131
|
+
"macros":null,
|
132
|
+
"articles":null,
|
133
|
+
"custom_c":null,
|
134
|
+
"custom_order":null
|
135
|
+
}
|
136
|
+
},
|
137
|
+
{
|
138
|
+
"case":
|
139
|
+
{
|
140
|
+
"id":4,
|
141
|
+
"last_available_at":null,
|
142
|
+
"created_at":"2009-11-25T15:36:01Z",
|
143
|
+
"active_at":null,
|
144
|
+
"route_at":"2009-11-25T15:36:01Z",
|
145
|
+
"first_resolved_at":null,
|
146
|
+
"active_user":null,
|
147
|
+
"updated_at":"2010-03-18T15:45:34Z",
|
148
|
+
"case_status_at":"2010-02-23T01:26:59Z",
|
149
|
+
"priority":5,
|
150
|
+
"last_saved_by_id":1,
|
151
|
+
"interaction_in_at":"2009-11-25T15:36:01Z",
|
152
|
+
"assigned_at":null,
|
153
|
+
"subject":"Yo yo",
|
154
|
+
"routed_at":null,
|
155
|
+
"group":null,
|
156
|
+
"user":null,
|
157
|
+
"first_opened_at":"2009-11-27T17:44:29Z",
|
158
|
+
"channel":"twitter",
|
159
|
+
"resolved_at":null,
|
160
|
+
"description":"Yo yo",
|
161
|
+
"customer_id":8,
|
162
|
+
"closed_at":null,
|
163
|
+
"changed_at":"2010-03-18T15:45:34Z",
|
164
|
+
"case_status_type":"open",
|
165
|
+
"labels":"",
|
166
|
+
"pending_at":null,
|
167
|
+
"opened_at":"2009-11-27T17:44:29Z",
|
168
|
+
"route_status":"available",
|
169
|
+
"thread_count":1,
|
170
|
+
"note_count":1,
|
171
|
+
"preview":null,
|
172
|
+
"macros":null,
|
173
|
+
"articles":null,
|
174
|
+
"custom_c":null,
|
175
|
+
"custom_order":null
|
176
|
+
}
|
177
|
+
}
|
178
|
+
],
|
179
|
+
"page":1,
|
180
|
+
"count":4,
|
181
|
+
"total":150
|
182
|
+
}
|