KayakoClient 1.0.2 → 1.1.0
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- data/lib/kayako_client.rb +31 -0
- data/lib/kayako_client/base.rb +23 -0
- data/lib/kayako_client/custom_field.rb +14 -0
- data/lib/kayako_client/department.rb +18 -3
- data/lib/kayako_client/http/http.rb +14 -0
- data/lib/kayako_client/http/http_backend.rb +14 -0
- data/lib/kayako_client/http/http_client.rb +14 -0
- data/lib/kayako_client/http/http_response.rb +14 -0
- data/lib/kayako_client/http/net_http.rb +14 -0
- data/lib/kayako_client/knowledgebase_article.rb +131 -0
- data/lib/kayako_client/knowledgebase_attachment.rb +59 -0
- data/lib/kayako_client/knowledgebase_category.rb +71 -0
- data/lib/kayako_client/knowledgebase_comment.rb +32 -0
- data/lib/kayako_client/mixins/api.rb +14 -0
- data/lib/kayako_client/mixins/article_client.rb +76 -0
- data/lib/kayako_client/mixins/attachment.rb +16 -1
- data/lib/kayako_client/mixins/authentication.rb +14 -0
- data/lib/kayako_client/mixins/client.rb +300 -0
- data/lib/kayako_client/mixins/comment_object.rb +102 -0
- data/lib/kayako_client/mixins/convert_api.rb +39 -0
- data/lib/kayako_client/mixins/creator_api.rb +44 -0
- data/lib/kayako_client/mixins/knowledgebase_article_api.rb +69 -0
- data/lib/kayako_client/mixins/knowledgebase_category_client.rb +51 -0
- data/lib/kayako_client/mixins/logger.rb +14 -0
- data/lib/kayako_client/mixins/news_category_client.rb +51 -0
- data/lib/kayako_client/mixins/news_client.rb +51 -0
- data/lib/kayako_client/mixins/object.rb +24 -7
- data/lib/kayako_client/mixins/post_client.rb +14 -0
- data/lib/kayako_client/mixins/staff_visibility_api.rb +14 -0
- data/lib/kayako_client/mixins/ticket_api.rb +14 -0
- data/lib/kayako_client/mixins/ticket_client.rb +14 -0
- data/lib/kayako_client/mixins/troubleshooter_step_api.rb +69 -0
- data/lib/kayako_client/mixins/troubleshooter_step_client.rb +76 -0
- data/lib/kayako_client/mixins/user_visibility_api.rb +14 -0
- data/lib/kayako_client/news_category.rb +29 -0
- data/lib/kayako_client/news_comment.rb +32 -0
- data/lib/kayako_client/news_item.rb +81 -0
- data/lib/kayako_client/news_subscriber.rb +33 -0
- data/lib/kayako_client/staff.rb +14 -0
- data/lib/kayako_client/staff_group.rb +14 -0
- data/lib/kayako_client/ticket.rb +24 -1
- data/lib/kayako_client/ticket_attachment.rb +18 -0
- data/lib/kayako_client/ticket_count.rb +14 -0
- data/lib/kayako_client/ticket_custom_field.rb +14 -0
- data/lib/kayako_client/ticket_note.rb +14 -1
- data/lib/kayako_client/ticket_post.rb +15 -0
- data/lib/kayako_client/ticket_priority.rb +14 -0
- data/lib/kayako_client/ticket_status.rb +14 -0
- data/lib/kayako_client/ticket_time_track.rb +14 -0
- data/lib/kayako_client/ticket_type.rb +14 -0
- data/lib/kayako_client/troubleshooter_attachment.rb +68 -0
- data/lib/kayako_client/troubleshooter_category.rb +51 -0
- data/lib/kayako_client/troubleshooter_comment.rb +32 -0
- data/lib/kayako_client/troubleshooter_step.rb +100 -0
- data/lib/kayako_client/user.rb +42 -0
- data/lib/kayako_client/user_group.rb +14 -0
- data/lib/kayako_client/user_organization.rb +14 -0
- data/lib/kayako_client/xml/lib_xml.rb +14 -0
- data/lib/kayako_client/xml/rexml_document.rb +14 -0
- data/lib/kayako_client/xml/xml.rb +14 -0
- data/lib/kayako_client/xml/xml_backend.rb +14 -0
- data/test/test_attachment.rb +77 -0
- data/test/test_client.rb +191 -0
- data/test/test_configuration.rb +110 -0
- data/test/test_count.rb +162 -0
- data/test/test_custom_field.rb +86 -0
- data/test/test_department.rb +136 -0
- data/test/test_http.rb +34 -0
- data/test/test_knowledgebase.rb +155 -0
- data/test/test_news.rb +117 -0
- data/test/test_note.rb +64 -0
- data/test/test_post.rb +64 -0
- data/test/test_priority.rb +46 -0
- data/test/test_properties.rb +114 -0
- data/test/test_staff.rb +77 -0
- data/test/test_status.rb +52 -0
- data/test/test_ticket.rb +152 -0
- data/test/test_ticket_custom_field.rb +193 -0
- data/test/test_time_track.rb +68 -0
- data/test/test_troubleshooter.rb +106 -0
- data/test/test_type.rb +65 -0
- data/test/test_user.rb +95 -0
- data/test/test_xml.rb +183 -0
- metadata +89 -42
| @@ -0,0 +1,106 @@ | |
| 1 | 
            +
            #######################################################################
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| 2 | 
            +
            #
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            +
            # Kayako Ruby REST API library
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| 4 | 
            +
            # _____________________________________________________________________
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            +
            #
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            +
            # @author      Andriy Lesyuk
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            +
            #
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            +
            # @package     KayakoClient
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            +
            # @copyright   Copyright (c) 2011-2013, Kayako
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| 10 | 
            +
            # @license     FreeBSD
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            +
            # @link        http://forge.kayako.com/projects/kayako-ruby-api-library
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            +
            #
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            +
            #######################################################################
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            +
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            require 'test/unit'
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            require 'kayako_client'
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            class TestTroubleshooter < Test::Unit::TestCase
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                def test_path
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                    assert_equal KayakoClient::TroubleshooterAttachment.path, '/Troubleshooter/Attachment'
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            +
                    assert_equal KayakoClient::TroubleshooterCategory.path,   '/Troubleshooter/Category'
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| 23 | 
            +
                    assert_equal KayakoClient::TroubleshooterComment.path,    '/Troubleshooter/Comment'
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| 24 | 
            +
                    assert_equal KayakoClient::TroubleshooterStep.path,       '/Troubleshooter/Step'
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            +
                end
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            +
             | 
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            +
                def test_step_api
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                    assert_raise ArgumentError do
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                        KayakoClient::TroubleshooterAttachment.all
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                    end
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            +
             | 
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                    assert_raise ArgumentError do
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            +
                        KayakoClient::TroubleshooterAttachment.get(1)
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            +
                    end
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            +
             | 
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                    assert_raise ArgumentError do
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            +
                        KayakoClient::TroubleshooterAttachment.delete(1)
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                    end
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            +
             | 
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                    test = KayakoClient::TroubleshooterAttachment.new(
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                        :id => 1
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            +
                    )
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                    test.loaded!
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            +
             | 
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            +
                    assert_raise RuntimeError do
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                        test.delete
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                    end
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            +
                end
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            +
             | 
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            +
                def test_step
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                    test = KayakoClient::TroubleshooterStep.new(
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                        :parent_step_ids => [ 1 ],
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                        :child_step_ids => [ 2 ]
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            +
                    )
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             | 
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                    assert test.respond_to?(:get_attachment)
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                    assert test.respond_to?(:get_comment)
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            +
             | 
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                    assert test.has_parent_steps?
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| 60 | 
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                    assert test.in_step?(1)
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| 61 | 
            +
                    assert !test.in_step?(2)
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            +
             | 
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                    assert test.has_child_steps?
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                    assert test.has_step?(2)
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                    assert !test.has_step?(1)
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                end
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            +
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                def test_attachment
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                    test = KayakoClient::TroubleshooterAttachment.new
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                    assert test.respond_to?(:file=)
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                    assert test.respond_to?(:file)
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            +
             | 
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                    assert test.respond_to?(:troubleshooter_step_id)
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                    assert test.respond_to?(:troubleshooter_step)
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                end
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            +
             | 
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                def test_category
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                    assert KayakoClient::TroubleshooterCategory.included_modules.include?(KayakoClient::ConvertAPI)
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            +
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                    test = KayakoClient::TroubleshooterCategory.new
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                    test.respond_to?(:visible_to_user_group?)
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| 84 | 
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                    test.respond_to?(:visible_to_staff_group?)
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| 85 | 
            +
                end
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| 86 | 
            +
             | 
| 87 | 
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                def test_comment
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                    test = KayakoClient::TroubleshooterComment.new
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             | 
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                    assert test.respond_to?(:creator=)
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             | 
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                    assert test.respond_to?(:troubleshooter_step_id)
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| 93 | 
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                    assert test.respond_to?(:troubleshooter_step)
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            +
             | 
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                    assert_raise NotImplementedError do
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                        test.put
         | 
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            +
                    end
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            +
             | 
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            +
                    assert test.respond_to?(:creator_type=)
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| 100 | 
            +
                    assert test.respond_to?(:creator_id=)
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| 101 | 
            +
             | 
| 102 | 
            +
                    assert test.respond_to?(:user_agent)
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| 103 | 
            +
                    assert test.respond_to?(:referrer)
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| 104 | 
            +
                end
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            +
             | 
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            +
            end
         | 
    
        data/test/test_type.rb
    ADDED
    
    | @@ -0,0 +1,65 @@ | |
| 1 | 
            +
            #######################################################################
         | 
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            +
            #
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            +
            # Kayako Ruby REST API library
         | 
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            +
            # _____________________________________________________________________
         | 
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            +
            #
         | 
| 6 | 
            +
            # @author      Andriy Lesyuk
         | 
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            +
            #
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| 8 | 
            +
            # @package     KayakoClient
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            +
            # @copyright   Copyright (c) 2011-2013, Kayako
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            +
            # @license     FreeBSD
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            +
            # @link        http://forge.kayako.com/projects/kayako-ruby-api-library
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            #
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            #######################################################################
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            require 'test/unit'
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            require 'kayako_client'
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             | 
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            class TestType < Test::Unit::TestCase
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            +
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                def test_type_mixin
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            +
                    assert KayakoClient::TicketType.included_modules.include?(KayakoClient::UserVisibilityAPI)
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            +
             | 
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                    test = KayakoClient::TicketType.new
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            +
                    assert test.respond_to?(:visible_to_user_group?)
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| 25 | 
            +
                    assert test.respond_to?(:user_visibility_custom)
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| 26 | 
            +
                    assert test.respond_to?(:user_group_ids)
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            +
                end
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| 28 | 
            +
             | 
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                def test_type_methods
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| 30 | 
            +
                    test = KayakoClient::TicketType.new
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            +
             | 
| 32 | 
            +
                    assert_raise NotImplementedError do
         | 
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            +
                        test.put
         | 
| 34 | 
            +
                    end
         | 
| 35 | 
            +
             | 
| 36 | 
            +
                    assert_raise NotImplementedError do
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            +
                        test.post
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            +
                    end
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| 39 | 
            +
             | 
| 40 | 
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                    assert_raise NotImplementedError do
         | 
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                        test.delete
         | 
| 42 | 
            +
                    end
         | 
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            +
                end
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| 44 | 
            +
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                def test_type_constants
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                    assert KayakoClient::TicketType::TYPE_TYPES.include?(:public)
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                    assert KayakoClient::TicketType::TYPE_TYPES.include?(:private)
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| 48 | 
            +
                end
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| 49 | 
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             | 
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                def test_type_visibility
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                    test = KayakoClient::TicketType.new(
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            +
                        :uservisibilitycustom => true,
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            +
                        :usergroupid => [ 1, 2 ]
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            +
                    )
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            +
             | 
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                    assert test.visible_to_user_group?(1)
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| 57 | 
            +
                    assert !test.visible_to_user_group?(3)
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| 58 | 
            +
                end
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| 59 | 
            +
             | 
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            +
                def test_type_associates
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            +
                    test = KayakoClient::TicketType.new
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            +
                    test.respond_to?(:department)
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            +
                end
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            +
             | 
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            +
            end
         | 
    
        data/test/test_user.rb
    ADDED
    
    | @@ -0,0 +1,95 @@ | |
| 1 | 
            +
            #######################################################################
         | 
| 2 | 
            +
            #
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| 3 | 
            +
            # Kayako Ruby REST API library
         | 
| 4 | 
            +
            # _____________________________________________________________________
         | 
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            +
            #
         | 
| 6 | 
            +
            # @author      Andriy Lesyuk
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            +
            #
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| 8 | 
            +
            # @package     KayakoClient
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            +
            # @copyright   Copyright (c) 2011-2013, Kayako
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            # @license     FreeBSD
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            +
            # @link        http://forge.kayako.com/projects/kayako-ruby-api-library
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            #
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            #######################################################################
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            require 'test/unit'
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            require 'kayako_client'
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            +
             | 
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            class TestUser < Test::Unit::TestCase
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            +
             | 
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            +
                def test_user_customs
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            +
                    assert_raise ArgumentError do
         | 
| 22 | 
            +
                        KayakoClient::User.all(0)
         | 
| 23 | 
            +
                    end
         | 
| 24 | 
            +
             | 
| 25 | 
            +
                    assert_raise ArgumentError do
         | 
| 26 | 
            +
                        KayakoClient::User.all(1, 0)
         | 
| 27 | 
            +
                    end
         | 
| 28 | 
            +
             | 
| 29 | 
            +
                    assert_raise ArgumentError do
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| 30 | 
            +
                        KayakoClient::User.all(nil, 1)
         | 
| 31 | 
            +
                    end
         | 
| 32 | 
            +
             | 
| 33 | 
            +
                    assert_raise ArgumentError do
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| 34 | 
            +
                        KayakoClient::User.all(0, 1)
         | 
| 35 | 
            +
                    end
         | 
| 36 | 
            +
                end
         | 
| 37 | 
            +
             | 
| 38 | 
            +
                def test_user_validate
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| 39 | 
            +
                    test = KayakoClient::User.new(
         | 
| 40 | 
            +
                        :user_group_id => 1,
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| 41 | 
            +
                        :user_role     => :tester,
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| 42 | 
            +
                        :salutation    => 'Sir',
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| 43 | 
            +
                        :full_name     => 'Test',
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| 44 | 
            +
                        :emails        => 'test@test.com',
         | 
| 45 | 
            +
                        :password      => 'test'
         | 
| 46 | 
            +
                    )
         | 
| 47 | 
            +
             | 
| 48 | 
            +
                    assert !test.save
         | 
| 49 | 
            +
                    assert test.errors.has_key?(:user_role)
         | 
| 50 | 
            +
                    assert test.errors.has_key?(:salutation)
         | 
| 51 | 
            +
                end
         | 
| 52 | 
            +
             | 
| 53 | 
            +
                def test_user_required
         | 
| 54 | 
            +
                    test = KayakoClient::User.new(
         | 
| 55 | 
            +
                        :full_name     => 'Test',
         | 
| 56 | 
            +
                        :emails        => 'test@test.com',
         | 
| 57 | 
            +
                        :password      => 'test'
         | 
| 58 | 
            +
                    )
         | 
| 59 | 
            +
                    assert_raise ArgumentError do
         | 
| 60 | 
            +
                        test.save
         | 
| 61 | 
            +
                    end
         | 
| 62 | 
            +
             | 
| 63 | 
            +
                    test = KayakoClient::User.new(
         | 
| 64 | 
            +
                        :user_group_id => 1,
         | 
| 65 | 
            +
                        :emails        => 'test@test.com',
         | 
| 66 | 
            +
                        :password      => 'test'
         | 
| 67 | 
            +
                    )
         | 
| 68 | 
            +
                    assert_raise ArgumentError do
         | 
| 69 | 
            +
                        test.save
         | 
| 70 | 
            +
                    end
         | 
| 71 | 
            +
             | 
| 72 | 
            +
                    test = KayakoClient::User.new(
         | 
| 73 | 
            +
                        :user_group_id => 1,
         | 
| 74 | 
            +
                        :full_name     => 'Test',
         | 
| 75 | 
            +
                        :password      => 'test'
         | 
| 76 | 
            +
                    )
         | 
| 77 | 
            +
                    assert_raise ArgumentError do
         | 
| 78 | 
            +
                        test.save
         | 
| 79 | 
            +
                    end
         | 
| 80 | 
            +
             | 
| 81 | 
            +
                    test = KayakoClient::User.new(
         | 
| 82 | 
            +
                        :user_group_id => 1,
         | 
| 83 | 
            +
                        :full_name     => 'Test',
         | 
| 84 | 
            +
                        :emails        => 'test@test.com'
         | 
| 85 | 
            +
                    )
         | 
| 86 | 
            +
                    assert_raise ArgumentError do
         | 
| 87 | 
            +
                        test.save
         | 
| 88 | 
            +
                    end
         | 
| 89 | 
            +
                end
         | 
| 90 | 
            +
             | 
| 91 | 
            +
                def test_user_search
         | 
| 92 | 
            +
                    assert KayakoClient::User.respond_to?(:search)
         | 
| 93 | 
            +
                end
         | 
| 94 | 
            +
             | 
| 95 | 
            +
            end
         | 
    
        data/test/test_xml.rb
    ADDED
    
    | @@ -0,0 +1,183 @@ | |
| 1 | 
            +
            #######################################################################
         | 
| 2 | 
            +
            #
         | 
| 3 | 
            +
            # Kayako Ruby REST API library
         | 
| 4 | 
            +
            # _____________________________________________________________________
         | 
| 5 | 
            +
            #
         | 
| 6 | 
            +
            # @author      Andriy Lesyuk
         | 
| 7 | 
            +
            #
         | 
| 8 | 
            +
            # @package     KayakoClient
         | 
| 9 | 
            +
            # @copyright   Copyright (c) 2011-2013, Kayako
         | 
| 10 | 
            +
            # @license     FreeBSD
         | 
| 11 | 
            +
            # @link        http://forge.kayako.com/projects/kayako-ruby-api-library
         | 
| 12 | 
            +
            #
         | 
| 13 | 
            +
            #######################################################################
         | 
| 14 | 
            +
             | 
| 15 | 
            +
            require 'test/unit'
         | 
| 16 | 
            +
            require 'kayako_client'
         | 
| 17 | 
            +
             | 
| 18 | 
            +
            class TestXML < Test::Unit::TestCase
         | 
| 19 | 
            +
             | 
| 20 | 
            +
                PHP_ERROR = '<div style="BACKGROUND: #f8ebeb; FONT: 13px Trebuchet MS, Verdana, Helvetica, Arial; BORDER: 1px SOLID #751616; PADDING: 10px; MARGIN: 5px;">' +
         | 
| 21 | 
            +
                            '<font color="red">' +
         | 
| 22 | 
            +
                            '[Warning]: Missing argument 2 for Controller_TicketAttachment::Get() (api/class.Controller_TicketAttachment.php:172)' +
         | 
| 23 | 
            +
                            '</font>' +
         | 
| 24 | 
            +
                            '</div>'
         | 
| 25 | 
            +
             | 
| 26 | 
            +
                def test_xml_php_error
         | 
| 27 | 
            +
                    xml = KayakoClient::REXMLDocument.new(PHP_ERROR)
         | 
| 28 | 
            +
             | 
| 29 | 
            +
                    assert xml.error?
         | 
| 30 | 
            +
                    assert_equal xml.error, '[Warning]: Missing argument 2 for Controller_TicketAttachment::Get() (api/class.Controller_TicketAttachment.php:172)'
         | 
| 31 | 
            +
                    assert_equal xml.count, 0
         | 
| 32 | 
            +
                    assert_nil xml.to_hash
         | 
| 33 | 
            +
             | 
| 34 | 
            +
                    xml = KayakoClient::LibXML.new(PHP_ERROR)
         | 
| 35 | 
            +
             | 
| 36 | 
            +
                    assert xml.error?
         | 
| 37 | 
            +
                    assert_equal xml.error, '[Warning]: Missing argument 2 for Controller_TicketAttachment::Get() (api/class.Controller_TicketAttachment.php:172)'
         | 
| 38 | 
            +
                    assert_equal xml.count, 0
         | 
| 39 | 
            +
                    assert_nil xml.to_hash
         | 
| 40 | 
            +
                end
         | 
| 41 | 
            +
             | 
| 42 | 
            +
                STAFF_GROUPS = '<?xml version="1.0" encoding="UTF-8"?>' +
         | 
| 43 | 
            +
                               '<staffgroups>' +
         | 
| 44 | 
            +
                               '<staffgroup>' +
         | 
| 45 | 
            +
                               '<id><![CDATA[1]]></id>' +
         | 
| 46 | 
            +
                               '<title><![CDATA[Administrators]]></title>' +
         | 
| 47 | 
            +
                               '<isadmin><![CDATA[1]]></isadmin>' +
         | 
| 48 | 
            +
                               '</staffgroup>' +
         | 
| 49 | 
            +
                               '<staffgroup>' +
         | 
| 50 | 
            +
                               '<id><![CDATA[2]]></id>' +
         | 
| 51 | 
            +
                               '<title><![CDATA[Employees]]></title>' +
         | 
| 52 | 
            +
                               '<isadmin><![CDATA[0]]></isadmin>' +
         | 
| 53 | 
            +
                               '</staffgroup>' +
         | 
| 54 | 
            +
                               '<staffgroup>' +
         | 
| 55 | 
            +
                               '<id><![CDATA[3]]></id>' +
         | 
| 56 | 
            +
                               '<title><![CDATA[Users]]></title>' +
         | 
| 57 | 
            +
                               '<isadmin><![CDATA[0]]></isadmin>' +
         | 
| 58 | 
            +
                               '</staffgroup>' +
         | 
| 59 | 
            +
                               '<staffgroup>' +
         | 
| 60 | 
            +
                               '<id><![CDATA[5]]></id>' +
         | 
| 61 | 
            +
                               '<title><![CDATA[Testers]]></title>' +
         | 
| 62 | 
            +
                               '<isadmin><![CDATA[0]]></isadmin>' +
         | 
| 63 | 
            +
                               '</staffgroup>' +
         | 
| 64 | 
            +
                               '</staffgroups>'
         | 
| 65 | 
            +
             | 
| 66 | 
            +
                def test_xml_staff_groups
         | 
| 67 | 
            +
                    xml = KayakoClient::REXMLDocument.new(STAFF_GROUPS)
         | 
| 68 | 
            +
                    test = xml.to_hash
         | 
| 69 | 
            +
             | 
| 70 | 
            +
                    assert_equal xml.count, 4
         | 
| 71 | 
            +
                    assert_instance_of Array, test[:staffgroup]
         | 
| 72 | 
            +
                    assert_equal test[:staffgroup].size, 4
         | 
| 73 | 
            +
                    assert_instance_of Hash, test[:staffgroup].first
         | 
| 74 | 
            +
                    assert_equal test[:staffgroup].first[:id], 1.to_s
         | 
| 75 | 
            +
                    assert_equal test[:staffgroup].first[:title], 'Administrators'
         | 
| 76 | 
            +
             | 
| 77 | 
            +
                    xml = KayakoClient::LibXML.new(STAFF_GROUPS)
         | 
| 78 | 
            +
                    test = xml.to_hash
         | 
| 79 | 
            +
             | 
| 80 | 
            +
                    assert_equal xml.count, 4
         | 
| 81 | 
            +
                    assert_instance_of Array, test[:staffgroup]
         | 
| 82 | 
            +
                    assert_equal test[:staffgroup].size, 4
         | 
| 83 | 
            +
                    assert_instance_of Hash, test[:staffgroup].first
         | 
| 84 | 
            +
                    assert_equal test[:staffgroup].first[:id], 1.to_s
         | 
| 85 | 
            +
                    assert_equal test[:staffgroup].first[:title], 'Administrators'
         | 
| 86 | 
            +
                end
         | 
| 87 | 
            +
             | 
| 88 | 
            +
                TICKET_COUNT = '<?xml version="1.0" encoding="UTF-8"?>' +
         | 
| 89 | 
            +
                               '<ticketcount>' +
         | 
| 90 | 
            +
                               '<departments>' +
         | 
| 91 | 
            +
                               '<department id="3">' +
         | 
| 92 | 
            +
                               '<totalitems><![CDATA[5]]></totalitems>' +
         | 
| 93 | 
            +
                               '<lastactivity><![CDATA[1311888965]]></lastactivity>' +
         | 
| 94 | 
            +
                               '<totalunresolveditems><![CDATA[5]]></totalunresolveditems>' +
         | 
| 95 | 
            +
                               '<ticketstatus id="1" lastactivity="1311888965" totalitems="5" />' +
         | 
| 96 | 
            +
                               '<tickettype id="0" lastactivity="1311888965" totalitems="5" totalunresolveditems="5" />' +
         | 
| 97 | 
            +
                               '<ownerstaff id="0" lastactivity="1311888396" totalitems="1" totalunresolveditems="1" />' +
         | 
| 98 | 
            +
                               '<ownerstaff id="1" lastactivity="1311887337" totalitems="2" totalunresolveditems="2" />' +
         | 
| 99 | 
            +
                               '<ownerstaff id="3" lastactivity="1311888965" totalitems="2" totalunresolveditems="2" />' +
         | 
| 100 | 
            +
                               '</department>' +
         | 
| 101 | 
            +
                               '<department id="5">' +
         | 
| 102 | 
            +
                               '<totalitems><![CDATA[1]]></totalitems>' +
         | 
| 103 | 
            +
                               '<lastactivity><![CDATA[1313153933]]></lastactivity>' +
         | 
| 104 | 
            +
                               '<totalunresolveditems><![CDATA[1]]></totalunresolveditems>' +
         | 
| 105 | 
            +
                               '<ticketstatus id="1" lastactivity="1313153933" totalitems="1" />' +
         | 
| 106 | 
            +
                               '<tickettype id="0" lastactivity="1313153933" totalitems="1" totalunresolveditems="1" />' +
         | 
| 107 | 
            +
                               '<ownerstaff id="3" lastactivity="1313153933" totalitems="1" totalunresolveditems="1" />' +
         | 
| 108 | 
            +
                               '</department>' +
         | 
| 109 | 
            +
                               '</departments>' +
         | 
| 110 | 
            +
                               '<!-- Ticket Count grouped by Status -->' +
         | 
| 111 | 
            +
                               '<statuses>' +
         | 
| 112 | 
            +
                               '<ticketstatus id="1" lastactivity="1313153933" totalitems="6" />' +
         | 
| 113 | 
            +
                               '</statuses>' +
         | 
| 114 | 
            +
                               '<!-- Ticket Count grouped by Owner Staff -->' +
         | 
| 115 | 
            +
                               '<owners>' +
         | 
| 116 | 
            +
                               '<ownerstaff id="0" lastactivity="1311888396" totalitems="1" totalunresolveditems="1" />' +
         | 
| 117 | 
            +
                               '<ownerstaff id="1" lastactivity="1311887337" totalitems="2" totalunresolveditems="2" />' +
         | 
| 118 | 
            +
                               '<ownerstaff id="3" lastactivity="1311888965" totalitems="2" totalunresolveditems="2" />' +
         | 
| 119 | 
            +
                               '</owners>' +
         | 
| 120 | 
            +
                               '<!-- Unassigned Ticket Count grouped by Department -->' +
         | 
| 121 | 
            +
                               '<unassigned>' +
         | 
| 122 | 
            +
                               '<department id="1" lastactivity="1311888396" totalitems="1" totalunresolveditems="1" />' +
         | 
| 123 | 
            +
                               '<department id="2" lastactivity="1311888396" totalitems="1" totalunresolveditems="1" />' +
         | 
| 124 | 
            +
                               '<department id="4" lastactivity="1311888396" totalitems="1" totalunresolveditems="1" />' +
         | 
| 125 | 
            +
                               '<department id="3" lastactivity="1311888396" totalitems="1" totalunresolveditems="1" />' +
         | 
| 126 | 
            +
                               '</unassigned>' +
         | 
| 127 | 
            +
                               '</ticketcount>'
         | 
| 128 | 
            +
             | 
| 129 | 
            +
                def test_xml_ticket_count
         | 
| 130 | 
            +
                    xml = KayakoClient::REXMLDocument.new(TICKET_COUNT)
         | 
| 131 | 
            +
                    test = xml.to_hash
         | 
| 132 | 
            +
             | 
| 133 | 
            +
                    assert test.has_key?(:departments)
         | 
| 134 | 
            +
                    assert test.has_key?(:statuses)
         | 
| 135 | 
            +
                    assert test.has_key?(:owners)
         | 
| 136 | 
            +
                    assert test.has_key?(:unassigned)
         | 
| 137 | 
            +
             | 
| 138 | 
            +
                    assert_equal test[:departments].size, 1
         | 
| 139 | 
            +
                    assert_equal test[:statuses].size, 1
         | 
| 140 | 
            +
                    assert_equal test[:owners].size, 1
         | 
| 141 | 
            +
                    assert_equal test[:unassigned].size, 1
         | 
| 142 | 
            +
             | 
| 143 | 
            +
                    assert_instance_of Array, test[:departments][:department]
         | 
| 144 | 
            +
                    assert_instance_of Hash, test[:statuses][:ticketstatus]
         | 
| 145 | 
            +
                    assert_instance_of Array, test[:owners][:ownerstaff]
         | 
| 146 | 
            +
                    assert_instance_of Array, test[:unassigned][:department]
         | 
| 147 | 
            +
             | 
| 148 | 
            +
                    assert_equal test[:departments][:department].size, 2
         | 
| 149 | 
            +
                    assert_equal test[:owners][:ownerstaff].size, 3
         | 
| 150 | 
            +
                    assert_equal test[:unassigned][:department].size, 4
         | 
| 151 | 
            +
             | 
| 152 | 
            +
                    assert_equal test[:departments][:department][0][:id], 3.to_s
         | 
| 153 | 
            +
                    assert_equal test[:owners][:ownerstaff][1][:id], 1.to_s
         | 
| 154 | 
            +
                    assert_equal test[:unassigned][:department][2][:id], 4.to_s
         | 
| 155 | 
            +
             | 
| 156 | 
            +
                    xml = KayakoClient::LibXML.new(TICKET_COUNT)
         | 
| 157 | 
            +
                    test = xml.to_hash
         | 
| 158 | 
            +
             | 
| 159 | 
            +
                    assert test.has_key?(:departments)
         | 
| 160 | 
            +
                    assert test.has_key?(:statuses)
         | 
| 161 | 
            +
                    assert test.has_key?(:owners)
         | 
| 162 | 
            +
                    assert test.has_key?(:unassigned)
         | 
| 163 | 
            +
             | 
| 164 | 
            +
                    assert_equal test[:departments].size, 1
         | 
| 165 | 
            +
                    assert_equal test[:statuses].size, 1
         | 
| 166 | 
            +
                    assert_equal test[:owners].size, 1
         | 
| 167 | 
            +
                    assert_equal test[:unassigned].size, 1
         | 
| 168 | 
            +
             | 
| 169 | 
            +
                    assert_instance_of Array, test[:departments][:department]
         | 
| 170 | 
            +
                    assert_instance_of Hash, test[:statuses][:ticketstatus]
         | 
| 171 | 
            +
                    assert_instance_of Array, test[:owners][:ownerstaff]
         | 
| 172 | 
            +
                    assert_instance_of Array, test[:unassigned][:department]
         | 
| 173 | 
            +
             | 
| 174 | 
            +
                    assert_equal test[:departments][:department].size, 2
         | 
| 175 | 
            +
                    assert_equal test[:owners][:ownerstaff].size, 3
         | 
| 176 | 
            +
                    assert_equal test[:unassigned][:department].size, 4
         | 
| 177 | 
            +
             | 
| 178 | 
            +
                    assert_equal test[:departments][:department][0][:id], 3.to_s
         | 
| 179 | 
            +
                    assert_equal test[:owners][:ownerstaff][1][:id], 1.to_s
         | 
| 180 | 
            +
                    assert_equal test[:unassigned][:department][2][:id], 4.to_s
         | 
| 181 | 
            +
                end
         | 
| 182 | 
            +
             | 
| 183 | 
            +
            end
         |