CiscoWebex 0.0.4

data/lib/CC/AgentProfiles.rb

@@ -0,0 +1,71 @@
+module CiscoWebex
+	class AgentProfiles < ContactCenter
+		@auth_token = nil
+		@org_id = nil
+
+		# initialize object with stored token
+		def initialize(token=nil, org_id=nil)
+			if token == nil || org_id == nil
+				STDERR.puts "Must provide API key for CiscoWebex::ContactCenter::AgentProfiles"
+				return false
+			else
+				@auth_token = token if token
+				@org_id =  org_id  # test token and store users profile
+			end
+		end
+
+		def this()
+			puts "CiscoWebex::ContactCenter::AgentProfiles - Org:#{@org_id}"
+		end
+
+		def get(id, limit=5000)
+			return CiscoWebex::RestCC.get(@auth_token, "/organization/#{@org_id}/agent-profile/#{id}", {}, limit)['data'] rescue false
+		end
+
+		def list(params={}, limit=5000)
+			return CiscoWebex::RestCC.get(@auth_token, "/organization/#{@org_id}/agent-profile", {}, limit)['data'] rescue false
+		end
+
+		def search(params={}, limit=5000)
+			if params.class == Hash && params.has_key?('name')
+				search_param = params['name']
+			elsif params.class == String
+				search_param = params
+			else
+				STDERR.puts "Must provide name to search on"
+				return false
+			end
+
+			cc_data = CiscoWebex::RestCC.get(@auth_token, "/organization/#{@org_id}/agent-profile")['data'] rescue []
+			for data in cc_data['data'] do
+				if search_param == cc_data['name']
+					return data
+				end
+			end
+
+			STDERR.puts "Agent Profile #{search_param} not found."
+			return nil
+		end
+
+		def save(params={})
+			return CiscoWebex::RestCC.post(@auth_token, "/organization/#{@org_id}/agent-profile/bulk", params) rescue false
+		end
+
+		def create(params)
+			return CiscoWebex::RestCC.post(@auth_token, "/organization/#{@org_id}/agent-profile", params) rescue false
+		end
+
+		def delete(id)
+			return CiscoWebex::RestCC.delete(@auth_token, "/organization/#{@org_id}/agent-profile/#{id}") rescue false
+		end
+
+		def update(id, params)
+			return CiscoWebex::RestCC.put(@auth_token, "/organization/#{@org_id}/agent-profile/#{id}", params) rescue false
+		end
+
+		def patch(id, params)
+			return CiscoWebex::RestCC.patch(@auth_token, "/organization/#{@org_id}/agent-profile/#{id}", params) rescue false
+		end
+	end
+end
+

data/lib/CC/Agents.rb

@@ -0,0 +1,67 @@
+module CiscoWebex
+	class Agents < ContactCenter
+		@auth_token = nil
+		@org_id = nil
+
+		# initialize object with stored token
+		def initialize(token=nil, org_id=nil)
+			if token == nil || org_id == nil
+				STDERR.puts "Must provide API key for CiscoWebex::ContactCenter::Agent"
+				return false
+			else
+				@auth_token = token
+				@org_id =  org_id
+			end
+		end
+
+		def round_time(timestamp=nil, interval=15)
+			interval = interval * 60
+			if timestamp.class == DateTime
+				timestamp = timestamp.to_i
+			elsif timestamp.class == String
+				timestamp = Time.parse(timestamp.to_s).to_i
+			elsif timestamp.class != Integer
+				timestamp = DateTime.now.strftime('%s').to_i
+			end
+
+			rounded = Time.at((timestamp / interval).round * interval).to_i * 1000
+ 		end
+
+		def this()
+			puts "CiscoWebex::ContactCenter::Agent - Org:#{@org_id}"
+		end
+
+		def activities(params={}, limit=5000)
+			if params.class != Hash || params == {}
+				STDERR.puts "CiscoWebex::ContactCenter::Agents.activites() - You should provide search parameters, using defaults. Good luck!"
+				params = {}
+			end
+			params['from'] = CiscoWebex::Toolbox::WebexTime.shift("now", -86400, "CC") if ! params.has_key?('from')
+			return CiscoWebex::RestCC.get(@auth_token, "/v1/agents/activitiies", params, limit)['data'] rescue false
+		end
+
+		def statistics(params={}, limit=5000)
+			if params.class != Hash || params == {}
+				STDERR.puts "CiscoWebex::ContactCenter::Agents.statistics() - you should provide search parameters, using defaults. Good luck!"
+				params = {}
+			end
+
+			params['orgId'] = @org_id
+			params['interval'] = 60 if ! params.has_key?('interval')
+
+			if ! params.has_key?('from')
+				params['from'] = CiscoWebex::Toolbox::WebexTime.shift("now", -60, "ms", params['interval'])
+			else
+				params['from'] = CiscoWebex::Toolbox::WebexTime.round(params['from'], params['interval'], "ms")
+			end
+			if ! params.has_key?('to')
+				params['to'] = CiscoWebex::Toolbox::WebexTime.round("now", params['interval'], "ms")
+			else
+				params['to'] = CiscoWebex::Toolbox::WebexTime.round(params['to'], params['interval'], "ms")
+			end
+
+			return CiscoWebex::RestCC.get(@auth_token, "/v1/agents/statistics", params, limit)['data'] rescue false
+		end
+	end
+end
+

data/lib/CC/AuxiliaryCodes.rb

@@ -0,0 +1,55 @@
+module CiscoWebex
+	class AuxiliaryCodes < ContactCenter
+		@auth_token = nil
+		@org_id = nil
+
+		# initialize object with stored token
+		def initialize(token=nil, org_id=nil)
+			if token == nil || org_id == nil
+				STDERR.puts "Must provide API key for CiscoWebex::ContactCenter::AuxiliaryCodes"
+				return false
+			else
+				@auth_token = token if token
+				@org_id =  org_id  # test token and store users profile
+			end
+		end
+
+		def this()
+			puts "CiscoWebex::ContactCenter::AuxiliaryCodes - Org:#{@org_id}"
+		end
+
+		def get(id, limit=5000)
+			return CiscoWebex::RestCC.get(@auth_token, "/organization/#{@org_id}/auxiliary-code/#{id}", {}, limit)['data'] rescue false
+		end
+
+		def list(params={}, limit=5000)
+			return CiscoWebex::RestCC.get(@auth_token, "/organization/#{@org_id}/auxiliary-code", {}, limit)['data'] rescue false
+		end
+
+		def search(params={}, limit=5000)
+			params = { "name"=> params } if params.class == String
+			return CiscoWebex::Toolbox.search(list(), params)
+		end
+
+		def save(params={})
+			return CiscoWebex::RestCC.post(@auth_token, "/organization/#{@org_id}/auxiliary-code/bulk", params) rescue false
+		end
+
+		def create(params)
+			return CiscoWebex::RestCC.post(@auth_token, "/organization/#{@org_id}/auxiliary-code", params) rescue false
+		end
+
+		def delete(id)
+			return CiscoWebex::RestCC.delete(@auth_token, "/organization/#{@org_id}/auxiliary-code/#{id}") rescue false
+		end
+
+		def update(id, params)
+			return CiscoWebex::RestCC.put(@auth_token, "/organization/#{@org_id}/auxiliary-code/#{id}", params) rescue false
+		end
+
+		def patch(id, params)
+			return CiscoWebex::RestCC.patch(@auth_token, "/organization/#{@org_id}/auxiliary-code/#{id}", params) rescue false
+		end
+	end
+end
+

data/lib/CC/CC.rb

@@ -0,0 +1,157 @@
+module CiscoWebex
+	class ContactCenter
+		@auth_token = nil
+		@org_id  = nil
+
+		# initialize object with stored token
+		def initialize(token=nil)
+			if not token
+				raise "Must provide API key"
+			else
+				@auth_token = token if token
+				@org_id =  my_org()  # test token and store users profile
+				if ! @org_id
+					raise "CiscoWebex::ContactCenter API Token not valid!"
+				else
+					# initiate all class methods
+					@users = Users.new(@auth_token, @org_id)
+					@user_profiles = UserProfiles.new(@auth_token, @org_id)
+					@teams = CCTeams.new(@auth_token, @org_id)
+					@skills = Skills.new(@auth_token, @org_id)
+					@agents = Agents.new(@auth_token, @org_id)
+					@queues = Queues.new(@auth_token, @org_id)
+					@tasks = Tasks.new(@auth_token, @org_id)
+					@captures = Captures.new(@auth_token, @org_id)
+					@subscriptions = Subscriptions.new(@auth_token, @org_id)
+					@skill_profiles = SkillProfiles.new(@auth_token, @org_id)
+					@sites = Sites.new(@auth_token, @org_id)
+					@entry_points = EntryPoints.new(@auth_token, @org_id)
+					@multimedia_profiles = MultimediaProfiles.new(@auth_token, @org_id)
+					@journey = Journey.new(@auth_token, @org_id)
+					@address_books = AddressBooks.new(@auth_token, @org_id)
+					@agent_profiles = AgentProfiles.new(@auth_token, @org_id)
+					@auxiliary_codes = AuxiliaryCodes.new(@auth_token, @org_id)
+					@dial_plans = DialPlans.new(@auth_token, @org_id)
+					@entry_point_mappings = EntryPointMappings.new(@auth_token, @org_id)
+					@outbound_ani = OutboundANI.new(@auth_token, @org_id)
+				end
+			end
+		end
+
+		def this()
+			puts "CiscoWebex::ContactCenter - Org:#{@org_id}"
+		end
+
+		# access to REST API
+		def get(uri, params=nil, limit=50000)
+			return CiscoWebex::RestCC.get(@auth_token, uri, params, limit)
+		end
+
+		# access to REST API
+		def head(uri, params=nil)
+			return CiscoWebex::RestCC.head(@auth_token, uri, params)
+		end
+
+		# access to REST API
+		def post(uri, params=nil)
+			return CiscoWebex::RestCC.post(@auth_token, uri, params)
+		end
+
+		# access to REST API
+		def put(uri, params=nil)
+			return CiscoWebex::RestCC.put(@auth_token, uri, params)
+		end
+
+		# shortcut for getting the org associated with the token
+		def my_org()
+			return CiscoWebex::RestCC.get(@auth_token, "/v1/subscriptions")['meta']['orgId'] rescue nil
+		end
+
+		# sub class for Journey methods
+		def outbound_ani()
+			return @outbound_ani
+		end
+
+		# sub class for Journey methods
+		def entry_point_mappings()
+			return @entry_point_mappings
+		end
+
+		# sub class for Journey methods
+		def dial_plans()
+			return @dial_plans
+		end
+
+		# sub class for Journey methods
+		def auxiliary_codes()
+			return @auxiliary_codes
+		end
+
+		# sub class for Journey methods
+		def agent_profiles()
+			return @agent_profiles
+		end
+
+		# sub class for Journey methods
+		def address_books()
+			return @address_books
+		end
+
+		# sub class for Journey methods
+		def journey()
+			return @journey
+		end
+
+		def users()
+			return @users
+		end
+
+		def teams()
+			return @teams
+		end
+
+		def skills()
+			return @skills
+		end
+
+		def entry_points()
+			return @entry_points
+		end
+
+		def subscriptions()
+			return @subscriptions
+		end
+
+		def tasks()
+			return @tasks
+		end
+
+		def skill_profiles()
+			return @skill_profiles
+		end
+
+		def queues()
+			return @queues
+		end
+
+		def captures()
+			return @captures
+		end
+
+		def multimedia_profiles()
+			return @multimedia_profiles
+		end
+
+		def agents()
+			return @agents
+		end
+
+		def sites()
+			return @sites
+		end
+
+		def user_profiles()
+			return @user_profiles
+		end
+	end
+end	

data/lib/CC/Captures.rb

@@ -0,0 +1,30 @@
+module CiscoWebex
+	class Captures < ContactCenter
+		@auth_token = nil
+		@org_id = nil
+
+		# initialize object with stored token
+		def initialize(token=nil, org_id=nil)
+			if token == nil || org_id == nil
+				STDERR.puts "Must provide API key for CiscoWebex::ContactCenter::Capture"
+				return false
+			else
+				@auth_token = token if token
+				@org_id =  org_id
+			end
+		end
+
+		def this()
+			puts "CiscoWebex::ContactCenter::Capture - Org:#{@org_id}"
+		end
+
+		def activities(params={}, limit=5000)
+			if ! params.has_key?('taskIds')
+				STDERR.puts "Must provide taskIds for Capture query"
+				return False
+			end
+			return CiscoWebex::RestCC.post(@auth_token, "/v1/captures/query", {}, limit)['data'] rescue false
+		end
+	end
+end
+

data/lib/CC/DialPlans.rb

@@ -0,0 +1,56 @@
+module CiscoWebex
+	class DialPlans < ContactCenter
+		@auth_token = nil
+		@org_id = nil
+
+		# initialize object with stored token
+		def initialize(token=nil, org_id=nil)
+			if token == nil || org_id == nil
+				STDERR.puts "Must provide API key for CiscoWebex::ContactCenter::DialPlans"
+				return false
+			else
+				@auth_token = token if token
+				@org_id =  org_id  # test token and store users profile
+			end
+		end
+
+		def this()
+			puts "CiscoWebex::ContactCenter::DialPlans - Org:#{@org_id}"
+		end
+
+		def get(id, limit=5000)
+			return CiscoWebex::RestCC.get(@auth_token, "/organization/#{@org_id}/dial-plan/#{id}", {}, limit)['data'] rescue false
+		end
+
+		def list(params={}, limit=5000)
+			return CiscoWebex::RestCC.get(@auth_token, "/organization/#{@org_id}/dial-plan", {}, limit)['data'] rescue false
+		end
+
+		def search(params={})
+			params = { "name"=> params } if params.class == String
+			return CiscoWebex::Toolbox.search(list(), params)
+		end
+
+		def save(params={})
+			return CiscoWebex::RestCC.post(@auth_token, "/organization/#{@org_id}/dial-plan/bulk", params) rescue false
+		end
+
+		def create(params)
+			return CiscoWebex::RestCC.post(@auth_token, "/organization/#{@org_id}/dial-plan", params) rescue false
+		end
+
+		def delete(id)
+			return CiscoWebex::RestCC.delete(@auth_token, "/organization/#{@org_id}/dial-plan/#{id}") rescue false
+		end
+
+		def update(id, params)
+			return CiscoWebex::RestCC.put(@auth_token, "/organization/#{@org_id}/dial-plan/#{id}", params) rescue false
+		end
+
+		def patch(id, params)
+			STDERR.puts "PATCH not Implemented"
+			return false
+		end
+	end
+end
+

data/lib/CC/EntryPointMappings.rb

@@ -0,0 +1,56 @@
+module CiscoWebex
+	class EntryPointMappings < ContactCenter
+		@auth_token = nil
+		@org_id = nil
+
+		# initialize object with stored token
+		def initialize(token=nil, org_id=nil)
+			if token == nil || org_id == nil
+				STDERR.puts "Must provide API key for CiscoWebex::ContactCenter::EntryPointMappings"
+				return false
+			else
+				@auth_token = token if token
+				@org_id =  org_id  # test token and store users profile
+			end
+		end
+
+		def this()
+			puts "CiscoWebex::ContactCenter::EntryPointMappings - Org:#{@org_id}"
+		end
+
+		def get(id, limit=5000)
+			return CiscoWebex::RestCC.get(@auth_token, "/organization/#{@org_id}/dial-number/#{id}", {}, limit)['data'] rescue false
+		end
+
+		def list(params={}, limit=5000)
+			return CiscoWebex::RestCC.get(@auth_token, "/organization/#{@org_id}/dial-number", {}, limit)['data'] rescue false
+		end
+
+		def search(params={})
+			params = { "dialledNumber"=> params } if params.class == String
+			return CiscoWebex::Toolbox.search(list(), params)
+		end
+
+		def save(params={})
+			return CiscoWebex::RestCC.post(@auth_token, "/organization/#{@org_id}/dial-number/bulk", params) rescue false
+		end
+
+		def create(params)
+			return CiscoWebex::RestCC.post(@auth_token, "/organization/#{@org_id}/dial-number", params) rescue false
+		end
+
+		def delete(id)
+			return CiscoWebex::RestCC.delete(@auth_token, "/organization/#{@org_id}/dial-number/#{id}") rescue false
+		end
+
+		def update(id, params)
+			return CiscoWebex::RestCC.put(@auth_token, "/organization/#{@org_id}/dial-number/#{id}", params) rescue false
+		end
+
+		def patch(id, params)
+			STDERR.puts "PATCH not Implemented."
+			return False		
+		end
+	end
+end
+

data/lib/CC/EntryPoints.rb

@@ -0,0 +1,55 @@
+module CiscoWebex
+	class EntryPoints < ContactCenter
+		@auth_token = nil
+		@org_id = nil
+
+		# initialize object with stored token
+		def initialize(token=nil, org_id=nil)
+			if token == nil || org_id == nil
+				STDERR.puts "Must provide API key for CiscoWebex::ContactCenter::entry-point"
+				return false
+			else
+				@auth_token = token if token
+				@org_id =  org_id  # test token and store users profile
+			end
+		end
+
+		def this()
+			puts "CiscoWebex::ContactCenter::entry-point - Org:#{@org_id}"
+		end
+
+		def get(id, limit=5000)
+			return CiscoWebex::RestCC.get(@auth_token, "/organization/#{@org_id}/entry-point/#{id}", {}, limit)['data'] rescue false
+		end
+
+		def list(params={}, limit=5000)
+			return CiscoWebex::RestCC.get(@auth_token, "/organization/#{@org_id}/entry-point", {}, limit)['data'] rescue false
+		end
+
+		def search(params={}, limit=5000)
+			params = { "name"=> params } if params.class == String
+			return CiscoWebex::Toolbox.search(list(), params)
+		end
+
+		def save(params={})
+			return CiscoWebex::RestCC.post(@auth_token, "/organization/#{@org_id}/entry-point/bulk", params) rescue false
+		end
+
+		def create(params)
+			return CiscoWebex::RestCC.post(@auth_token, "/organization/#{@org_id}/entry-point", params) rescue false
+		end
+
+		def delete(id)
+			return CiscoWebex::RestCC.delete(@auth_token, "/organization/#{@org_id}/entry-point/#{id}") rescue false
+		end
+
+		def update(id, params)
+			return CiscoWebex::RestCC.put(@auth_token, "/organization/#{@org_id}/entry-point/#{id}", params) rescue false
+		end
+
+		def patch(id, params)
+			return CiscoWebex::RestCC.patch(@auth_token, "/organization/#{@org_id}/entry-point/#{id}", params) rescue false
+		end
+	end
+end
+

data/lib/CC/Journey/Actions.rb

@@ -0,0 +1,41 @@
+module CiscoWebex
+	class Actions < Journey
+		@auth_token = nil
+		@org_id = nil
+
+		def initialize(token=nil, org_id=nil)
+			if token == nil || org_id == nil
+				STDERR.puts "Must provde token and org_idwhen initiating CiscoWebex::CC::Journey::Action"
+				return false
+			else 
+				@org_id = org_id
+				@auth_token = token
+			end
+		end
+
+		def this()
+			puts "CiscoWebex::CC::Journey::Action - Org:#{@org_id}"
+		end
+
+		def get(id)
+			return CiscoWebex::RestCC.get(@auth_token, "/v1/journey/actions/#{id}")['data']
+		end
+
+		def list()
+			return CiscoWebex::RestCC.get(@auth_token, "/v1/journey/actions")['data']
+		end
+
+		def search(params={})
+			params = { "name"=> params } if params.class == String
+			return CiscoWebex::Toolbox.search(list(), params)
+		end
+
+		def create(params)
+			return CiscoWebex::RestCC.post(@auth_token, "/v1/journey/actions", params)['data']
+		end
+
+		def delete(id)
+			return CiscoWebex::RestCC.delete(@auth_token, "/v1/journey/actions/#{id}")['data']
+		end
+	end
+end

data/lib/CC/Journey/Aliases.rb

@@ -0,0 +1,28 @@
+module CiscoWebex
+	class Aliases < Journey
+		@auth_token = nil
+		@org_id = nil
+
+		def initialize(token=nil, org_id=nil)
+			if token == nil || org_id == nil
+				STDERR.puts "Must provde token and org_idwhen initiating CiscoWebex::CC::Journey::Alias"
+				return false
+			else 
+				@org_id = org_id
+				@auth_token = token
+			end
+		end
+
+		def this()
+			puts "CiscoWebex::CC::Journey::Alias - Org:#{@org_id}"
+		end
+
+		def delete(id)
+			return CiscoWebex::RestCC.delete(@auth_token, "/v1/journey/identities/#{id}/aliases")
+		end
+
+		def create(id, params)
+			return CiscoWebex::RestCC.post(@auth_token, "/v1/journey/identities/#{id}/aliases", params)
+		end
+	end
+end

data/lib/CC/Journey/Events.rb

@@ -0,0 +1,37 @@
+module CiscoWebex
+	class JourneyEvents < Journey
+		@auth_token = nil
+		@org_id = nil
+
+		def initialize(token=nil, org_id=nil)
+			if token == nil || org_id == nil
+				STDERR.puts "Must provde token and org_idwhen initiating CiscoWebex::CC::Journey::Event"
+				return false
+			else 
+				@org_id = org_id
+				@auth_token = token
+			end
+		end
+
+		def this()
+			puts "CiscoWebex::CC::Journey::Event - Org:#{@org_id}"
+		end
+
+		def get()
+			return CiscoWebex::RestCC.get(@auth_token, "/v1/journey/events/")['data']
+		end
+
+		def list()
+			return CiscoWebex::RestCC.get(@auth_token, "/v1/journey/events")['data']
+		end
+
+		def search(params={})
+			params = { "type"=> params } if params.class == String
+			return CiscoWebex::Toolbox.search(list(), params)
+		end
+
+		def create(params)
+			return CiscoWebex::RestCC.post(@auth_token, "/v1/journey/events", params)
+		end
+	end
+end

data/lib/CC/Journey/Identities.rb

@@ -0,0 +1,41 @@
+module CiscoWebex
+	class Identities < Journey
+		@auth_token = nil
+		@org_id = nil
+
+		def initialize(token=nil, org_id=nil)
+			if token == nil || org_id == nil
+				STDERR.puts "Must provde token and org_idwhen initiating CiscoWebex::CC::Journey::Identity"
+				return false
+			else 
+				@org_id = org_id
+				@auth_token = token
+			end
+		end
+
+		def this()
+			puts "CiscoWebex::CC::Journey::Identity - Org:#{@org_id}"
+		end
+
+		def get(id)
+			return CiscoWebex::RestCC.get(@auth_token, "/v1/journey/identities/#{id}")['data']
+		end
+
+		def list()
+			return CiscoWebex::RestCC.get(@auth_token, "/v1/journey/identities")['data']
+		end
+
+		def search(params={})
+			params = { "id"=> params } if params.class == String
+			return CiscoWebex::Toolbox.search(list(), params)
+		end
+
+		def delete(id)
+			return CiscoWebex::RestCC.delete(@auth_token, "/v1/journey/identities/#{id}")
+		end
+
+		def create(params)
+			return CiscoWebex::RestCC.post(@auth_token, "/v1/journey/identities", params)
+		end
+	end
+end