tickettriage 0.1.0__tar.gz

tickettriage-0.1.0/LICENSE

@@ -0,0 +1,201 @@
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tickettriage-0.1.0/PKG-INFO

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+Metadata-Version: 2.4
+Name: tickettriage
+Version: 0.1.0
+Summary: Rule-based and AI-powered ticket classification, priority enrichment, and triage automation — part of the Libre Ticket Suite
+Author-email: Leonardo Benitez <lsbenitezpereira@gmail.com>
+License: Apache-2.0
+Project-URL: repository, https://github.com/LeonardoSanBenitez/TicketTriage
+Project-URL: documentation, https://github.com/LeonardoSanBenitez/TicketTriage
+Keywords: ticket,itsm,triage,classification,incident,priority,automation
+Classifier: Development Status :: 2 - Pre-Alpha
+Classifier: Intended Audience :: Developers
+Classifier: Intended Audience :: System Administrators
+Classifier: License :: OSI Approved :: Apache Software License
+Classifier: Programming Language :: Python :: 3
+Classifier: Programming Language :: Python :: 3.10
+Classifier: Programming Language :: Python :: 3.11
+Classifier: Programming Language :: Python :: 3.12
+Classifier: Topic :: Software Development :: Libraries :: Python Modules
+Classifier: Topic :: System :: Systems Administration
+Classifier: Typing :: Typed
+Requires-Python: >=3.10
+Description-Content-Type: text/markdown
+License-File: LICENSE
+Provides-Extra: dev
+Requires-Dist: pytest>=8.0; extra == "dev"
+Requires-Dist: mypy>=1.10; extra == "dev"
+Requires-Dist: pytest-asyncio>=0.23; extra == "dev"
+Dynamic: license-file
+
+# TicketTriage
+
+**Rule-based and AI-powered ticket classification, priority enrichment, and triage automation.**
+
+Part of the [Libre Ticket Suite](https://github.com/LeonardoSanBenitez) — open-source Python libraries for modern ticket/alert/incident handling automation.
+
+## What it does
+
+TicketTriage provides a composable, fully-typed **rule engine** for classifying and enriching tickets. Given a ticket (from TicketSync or any dict), it evaluates an ordered set of rules and produces a TriageResult containing updated priority, added tags, metadata, and audit notes.
+
+## Quick start
+
+```python
+from tickettriage import Classifier, RuleSet, Rule, Condition, RuleAction
+from tickettriage.rules import ConditionField, ConditionOp
+
+ruleset = RuleSet("production")
+ruleset.add_rule(Rule(
+    name="production-outage",
+    conditions=[
+        Condition(ConditionField.TITLE, ConditionOp.CONTAINS, "outage"),
+    ],
+    action=RuleAction(
+        set_priority="critical",
+        add_tags=["sev1", "page-oncall"],
+        notes="Outage keyword detected — auto-escalated to critical",
+    ),
+    stop_on_match=True,
+))
+ruleset.add_rule(Rule(
+    name="cve-security",
+    conditions=[
+        Condition(ConditionField.TITLE, ConditionOp.REGEX, r"CVE-\d{4}-\d+"),
+    ],
+    action=RuleAction(set_priority="high", add_tags=["security"]),
+))
+
+classifier = Classifier(ruleset)
+result = classifier.classify({"title": "Production outage: CVE-2024-1234"})
+print(result.priority)       # "critical"
+print(result.matched_rules)  # ["production-outage"]  (stopped after first match)
+print(result.added_tags)     # ["sev1", "page-oncall"]
+```
+
+## Design philosophy
+
+- **Zero mandatory dependencies** — pure Python stdlib.
+- **Composable rules** — chain as many conditions as you need (logical AND).
+- **Ordered evaluation** — rules run in insertion order; `stop_on_match=True` acts as a circuit breaker.
+- **Fully typed** — mypy --strict compatible.
+- **TDD** — CI runs on Python 3.10, 3.11, 3.12.
+
+## Roadmap
+
+- AI/LLM enrichment backend (opt-in, via Ollama or any OpenAI-compat endpoint)
+- YAML/TOML rule serialization (load rules from config files)
+- Async classifier for high-throughput event streams
+
+## License
+
+Apache-2.0

tickettriage-0.1.0/README.md

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+# TicketTriage
+
+**Rule-based and AI-powered ticket classification, priority enrichment, and triage automation.**
+
+Part of the [Libre Ticket Suite](https://github.com/LeonardoSanBenitez) — open-source Python libraries for modern ticket/alert/incident handling automation.
+
+## What it does
+
+TicketTriage provides a composable, fully-typed **rule engine** for classifying and enriching tickets. Given a ticket (from TicketSync or any dict), it evaluates an ordered set of rules and produces a TriageResult containing updated priority, added tags, metadata, and audit notes.
+
+## Quick start
+
+```python
+from tickettriage import Classifier, RuleSet, Rule, Condition, RuleAction
+from tickettriage.rules import ConditionField, ConditionOp
+
+ruleset = RuleSet("production")
+ruleset.add_rule(Rule(
+    name="production-outage",
+    conditions=[
+        Condition(ConditionField.TITLE, ConditionOp.CONTAINS, "outage"),
+    ],
+    action=RuleAction(
+        set_priority="critical",
+        add_tags=["sev1", "page-oncall"],
+        notes="Outage keyword detected — auto-escalated to critical",
+    ),
+    stop_on_match=True,
+))
+ruleset.add_rule(Rule(
+    name="cve-security",
+    conditions=[
+        Condition(ConditionField.TITLE, ConditionOp.REGEX, r"CVE-\d{4}-\d+"),
+    ],
+    action=RuleAction(set_priority="high", add_tags=["security"]),
+))
+
+classifier = Classifier(ruleset)
+result = classifier.classify({"title": "Production outage: CVE-2024-1234"})
+print(result.priority)       # "critical"
+print(result.matched_rules)  # ["production-outage"]  (stopped after first match)
+print(result.added_tags)     # ["sev1", "page-oncall"]
+```
+
+## Design philosophy
+
+- **Zero mandatory dependencies** — pure Python stdlib.
+- **Composable rules** — chain as many conditions as you need (logical AND).
+- **Ordered evaluation** — rules run in insertion order; `stop_on_match=True` acts as a circuit breaker.
+- **Fully typed** — mypy --strict compatible.
+- **TDD** — CI runs on Python 3.10, 3.11, 3.12.
+
+## Roadmap
+
+- AI/LLM enrichment backend (opt-in, via Ollama or any OpenAI-compat endpoint)
+- YAML/TOML rule serialization (load rules from config files)
+- Async classifier for high-throughput event streams
+
+## License
+
+Apache-2.0

tickettriage-0.1.0/pyproject.toml

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+[build-system]
+requires = ["setuptools>=68.0", "wheel"]
+build-backend = "setuptools.build_meta"
+
+[project]
+name = "tickettriage"
+version = "0.1.0"
+description = "Rule-based and AI-powered ticket classification, priority enrichment, and triage automation — part of the Libre Ticket Suite"
+readme = "README.md"
+license = {text = "Apache-2.0"}
+requires-python = ">=3.10"
+authors = [
+    {name = "Leonardo Benitez", email = "lsbenitezpereira@gmail.com"},
+]
+classifiers = [
+    "Development Status :: 2 - Pre-Alpha",
+    "Intended Audience :: Developers",
+    "Intended Audience :: System Administrators",
+    "License :: OSI Approved :: Apache Software License",
+    "Programming Language :: Python :: 3",
+    "Programming Language :: Python :: 3.10",
+    "Programming Language :: Python :: 3.11",
+    "Programming Language :: Python :: 3.12",
+    "Topic :: Software Development :: Libraries :: Python Modules",
+    "Topic :: System :: Systems Administration",
+    "Typing :: Typed",
+]
+keywords = ["ticket", "itsm", "triage", "classification", "incident", "priority", "automation"]
+
+[project.urls]
+repository = "https://github.com/LeonardoSanBenitez/TicketTriage"
+documentation = "https://github.com/LeonardoSanBenitez/TicketTriage"
+
+[project.optional-dependencies]
+dev = [
+    "pytest>=8.0",
+    "mypy>=1.10",
+    "pytest-asyncio>=0.23",
+]
+
+[tool.setuptools.packages.find]
+where = ["."]
+include = ["tickettriage*"]
+
+[tool.setuptools.package-data]
+tickettriage = ["py.typed"]
+
+[tool.mypy]
+strict = true
+python_version = "3.10"
+
+[tool.pytest.ini_options]
+testpaths = ["tests"]
+asyncio_mode = "auto"

tickettriage-0.1.0/setup.cfg

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+[egg_info]
+tag_build = 
+tag_date = 0
+

tickettriage-0.1.0/tests/test_classifier.py

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+"""Tests for Classifier and RuleSet."""
+
+import pytest
+
+from tickettriage.classifier import Classifier, RuleSet, TriageResult
+from tickettriage.rules import (
+    Condition,
+    ConditionField,
+    ConditionOp,
+    Rule,
+    RuleAction,
+)
+
+
+def make_outage_rule(stop: bool = False) -> Rule:
+    return Rule(
+        name="outage-rule",
+        conditions=[Condition(ConditionField.TITLE, ConditionOp.CONTAINS, "outage")],
+        action=RuleAction(set_priority="critical", add_tags=["sev1"], notes="Outage detected"),
+        stop_on_match=stop,
+    )
+
+
+def make_security_rule() -> Rule:
+    return Rule(
+        name="security-rule",
+        conditions=[Condition(ConditionField.TITLE, ConditionOp.CONTAINS, "cve")],
+        action=RuleAction(set_priority="high", add_tags=["security"]),
+    )
+
+
+class TestRuleSet:
+    def test_empty_ruleset(self) -> None:
+        rs = RuleSet()
+        assert len(rs) == 0
+
+    def test_add_rule(self) -> None:
+        rs = RuleSet()
+        rs.add_rule(make_outage_rule())
+        assert len(rs) == 1
+
+    def test_chaining(self) -> None:
+        rs = RuleSet().add_rule(make_outage_rule()).add_rule(make_security_rule())
+        assert len(rs) == 2
+
+    def test_name(self) -> None:
+        rs = RuleSet(name="production-triage")
+        assert rs.name == "production-triage"
+
+
+class TestClassifierNoMatch:
+    def test_no_rules_returns_empty_result(self) -> None:
+        c = Classifier(RuleSet())
+        result = c.classify({"title": "Something"})
+        assert result.priority is None
+        assert result.added_tags == []
+        assert result.matched_rules == []
+
+    def test_rule_not_matching(self) -> None:
+        rs = RuleSet().add_rule(make_outage_rule())
+        c = Classifier(rs)
+        result = c.classify({"title": "Routine maintenance"})
+        assert result.priority is None
+        assert "outage-rule" not in result.matched_rules
+
+
+class TestClassifierSingleRule:
+    def test_single_rule_matches(self) -> None:
+        rs = RuleSet().add_rule(make_outage_rule())
+        c = Classifier(rs)
+        result = c.classify({"title": "Production outage us-east-1"})
+        assert result.priority == "critical"
+        assert "sev1" in result.added_tags
+        assert "outage-rule" in result.matched_rules
+
+    def test_notes_collected(self) -> None:
+        rs = RuleSet().add_rule(make_outage_rule())
+        c = Classifier(rs)
+        result = c.classify({"title": "outage"})
+        assert "Outage detected" in result.notes
+
+
+class TestClassifierMultipleRules:
+    def test_both_rules_match(self) -> None:
+        rs = RuleSet().add_rule(make_outage_rule()).add_rule(make_security_rule())
+        c = Classifier(rs)
+        # title matches both
+        result = c.classify({"title": "CVE outage exploit"})
+        assert "outage-rule" in result.matched_rules
+        assert "security-rule" in result.matched_rules
+
+    def test_last_matching_rule_wins_priority(self) -> None:
+        rs = (
+            RuleSet()
+            .add_rule(make_outage_rule())       # sets critical
+            .add_rule(make_security_rule())     # sets high
+        )
+        c = Classifier(rs)
+        result = c.classify({"title": "CVE outage"})
+        # Both match; last wins
+        assert result.priority == "high"
+
+    def test_tags_deduplicated(self) -> None:
+        r1 = Rule(
+            name="r1",
+            conditions=[],
+            action=RuleAction(add_tags=["security"]),
+        )
+        r2 = Rule(
+            name="r2",
+            conditions=[],
+            action=RuleAction(add_tags=["security", "backend"]),
+        )
+        c = Classifier(RuleSet(rules=[r1, r2]))
+        result = c.classify({})
+        assert result.added_tags.count("security") == 1
+        assert "backend" in result.added_tags
+
+
+class TestClassifierStopOnMatch:
+    def test_stop_on_match_prevents_later_rules(self) -> None:
+        rs = (
+            RuleSet()
+            .add_rule(make_outage_rule(stop=True))   # matches and stops
+            .add_rule(make_security_rule())            # should NOT run
+        )
+        c = Classifier(rs)
+        result = c.classify({"title": "CVE outage"})
+        assert "outage-rule" in result.matched_rules
+        assert "security-rule" not in result.matched_rules
+
+    def test_stop_on_match_not_triggered_when_no_match(self) -> None:
+        rs = (
+            RuleSet()
+            .add_rule(make_outage_rule(stop=True))   # does NOT match
+            .add_rule(make_security_rule())            # should run
+        )
+        c = Classifier(rs)
+        result = c.classify({"title": "CVE exploit"})
+        assert "outage-rule" not in result.matched_rules
+        assert "security-rule" in result.matched_rules
+
+
+class TestClassifierMetadata:
+    def test_metadata_merged(self) -> None:
+        r1 = Rule(
+            name="r1",
+            conditions=[],
+            action=RuleAction(set_metadata={"team": "infra"}),
+        )
+        r2 = Rule(
+            name="r2",
+            conditions=[],
+            action=RuleAction(set_metadata={"oncall": "alice"}),
+        )
+        c = Classifier(RuleSet(rules=[r1, r2]))
+        result = c.classify({})
+        assert result.metadata == {"team": "infra", "oncall": "alice"}
+
+    def test_metadata_later_rule_overwrites(self) -> None:
+        r1 = Rule(name="r1", conditions=[], action=RuleAction(set_metadata={"team": "infra"}))
+        r2 = Rule(name="r2", conditions=[], action=RuleAction(set_metadata={"team": "security"}))
+        c = Classifier(RuleSet(rules=[r1, r2]))
+        result = c.classify({})
+        assert result.metadata["team"] == "security"

tickettriage-0.1.0/tests/test_hello.py

@@ -0,0 +1,12 @@
+"""Smoke tests."""
+
+import tickettriage
+
+
+def test_hello_ticket() -> None:
+    assert tickettriage.hello_ticket() == "hello ticket"
+
+
+def test_version_string() -> None:
+    assert isinstance(tickettriage.__version__, str)
+    assert len(tickettriage.__version__) > 0

tickettriage-0.1.0/tests/test_rules.py

@@ -0,0 +1,93 @@
+"""Tests for Rule, Condition, and RuleAction primitives."""
+
+import pytest
+
+from tickettriage.rules import (
+    Condition,
+    ConditionField,
+    ConditionOp,
+    Rule,
+    RuleAction,
+)
+
+
+class TestConditionContains:
+    def test_title_contains_match(self) -> None:
+        c = Condition(ConditionField.TITLE, ConditionOp.CONTAINS, "outage")
+        assert c.matches({"title": "Production outage in us-east-1"}) is True
+
+    def test_title_contains_case_insensitive(self) -> None:
+        c = Condition(ConditionField.TITLE, ConditionOp.CONTAINS, "OUTAGE")
+        assert c.matches({"title": "production outage"}) is True
+
+    def test_title_contains_no_match(self) -> None:
+        c = Condition(ConditionField.TITLE, ConditionOp.CONTAINS, "outage")
+        assert c.matches({"title": "Routine maintenance"}) is False
+
+    def test_missing_field_no_match(self) -> None:
+        c = Condition(ConditionField.TITLE, ConditionOp.CONTAINS, "x")
+        assert c.matches({}) is False
+
+
+class TestConditionEquals:
+    def test_equals_match(self) -> None:
+        c = Condition(ConditionField.PRIORITY, ConditionOp.EQUALS, "high")
+        assert c.matches({"priority": "high"}) is True
+
+    def test_equals_no_match(self) -> None:
+        c = Condition(ConditionField.PRIORITY, ConditionOp.EQUALS, "high")
+        assert c.matches({"priority": "low"}) is False
+
+    def test_not_equals(self) -> None:
+        c = Condition(ConditionField.STATUS, ConditionOp.NOT_EQUALS, "closed")
+        assert c.matches({"status": "open"}) is True
+        assert c.matches({"status": "closed"}) is False
+
+
+class TestConditionRegex:
+    def test_regex_match(self) -> None:
+        c = Condition(ConditionField.TITLE, ConditionOp.REGEX, r"CVE-\d{4}-\d+")
+        assert c.matches({"title": "Security: CVE-2024-12345 in openssl"}) is True
+
+    def test_regex_no_match(self) -> None:
+        c = Condition(ConditionField.TITLE, ConditionOp.REGEX, r"CVE-\d{4}-\d+")
+        assert c.matches({"title": "Routine update"}) is False
+
+
+class TestConditionTags:
+    def test_tags_contains(self) -> None:
+        c = Condition(ConditionField.TAGS, ConditionOp.CONTAINS, "sec")
+        assert c.matches({"tags": ["security", "backend"]}) is True
+
+    def test_tags_in(self) -> None:
+        c = Condition(ConditionField.TAGS, ConditionOp.IN, ["sev1", "critical"])
+        assert c.matches({"tags": ["sev1", "database"]}) is True
+        assert c.matches({"tags": ["backend"]}) is False
+
+    def test_tags_empty(self) -> None:
+        c = Condition(ConditionField.TAGS, ConditionOp.CONTAINS, "x")
+        assert c.matches({"tags": []}) is False
+
+
+class TestConditionIn:
+    def test_in_match(self) -> None:
+        c = Condition(ConditionField.SOURCE, ConditionOp.IN, ["github", "jira"])
+        assert c.matches({"source": "github"}) is True
+
+    def test_in_no_match(self) -> None:
+        c = Condition(ConditionField.SOURCE, ConditionOp.IN, ["github", "jira"])
+        assert c.matches({"source": "pagerduty"}) is False
+
+
+class TestRule:
+    def test_rule_name(self) -> None:
+        r = Rule(
+            name="test-rule",
+            conditions=[],
+            action=RuleAction(),
+        )
+        assert r.name == "test-rule"
+
+    def test_stop_on_match_default_false(self) -> None:
+        r = Rule(name="x", conditions=[], action=RuleAction())
+        assert r.stop_on_match is False

tickettriage-0.1.0/tickettriage/__init__.py

@@ -0,0 +1,27 @@
+"""
+TicketTriage — Rule-based and AI-powered ticket classification, priority enrichment,
+and triage automation.
+
+Part of the Libre Ticket Suite.
+"""
+
+from tickettriage.classifier import Classifier, RuleSet, TriageResult
+from tickettriage.rules import Rule, RuleAction, Condition, ConditionField, ConditionOp
+
+__version__ = "0.1.0"
+__all__ = [
+    "Classifier",
+    "RuleSet",
+    "TriageResult",
+    "Rule",
+    "RuleAction",
+    "Condition",
+    "ConditionField",
+    "ConditionOp",
+    "__version__",
+]
+
+
+def hello_ticket() -> str:
+    """Return a greeting — used to verify the package installs and imports correctly."""
+    return "hello ticket"

tickettriage-0.1.0/tickettriage/classifier.py

@@ -0,0 +1,125 @@
+"""
+Classifier: applies a RuleSet to produce a TriageResult.
+
+The Classifier is the core engine of TicketTriage. It evaluates rules in order
+and accumulates all matching actions into a TriageResult.
+"""
+
+from __future__ import annotations
+
+from dataclasses import dataclass, field
+from typing import Any, Optional
+
+from tickettriage.rules import Rule
+
+
+@dataclass
+class TriageResult:
+    """
+    The output of classifying a ticket.
+
+    Attributes:
+        priority: The final priority after applying all matching rules.
+                  None means no rule changed the priority.
+        added_tags: Tags added by matching rules (deduplicated, ordered).
+        metadata: Merged metadata from all matching rules.
+        matched_rules: Names of rules that matched, in evaluation order.
+        notes: Concatenated notes from all matching rules.
+    """
+
+    priority: Optional[str] = None
+    added_tags: list[str] = field(default_factory=list)
+    metadata: dict[str, Any] = field(default_factory=dict)
+    matched_rules: list[str] = field(default_factory=list)
+    notes: str = ""
+
+
+class RuleSet:
+    """
+    An ordered, named collection of triage rules.
+
+    Rules are evaluated in insertion order. Use stop_on_match=True on a Rule
+    to prevent subsequent rules from being evaluated.
+    """
+
+    def __init__(self, name: str = "default", rules: Optional[list[Rule]] = None) -> None:
+        self.name = name
+        self._rules: list[Rule] = list(rules) if rules else []
+
+    def add_rule(self, rule: Rule) -> "RuleSet":
+        """Append a rule. Returns self for chaining."""
+        self._rules.append(rule)
+        return self
+
+    def __len__(self) -> int:
+        return len(self._rules)
+
+    def __iter__(self) -> Any:
+        return iter(self._rules)
+
+
+class Classifier:
+    """
+    Evaluates a RuleSet against a ticket and returns a TriageResult.
+
+    Usage::
+
+        from tickettriage import Classifier, RuleSet, Rule, Condition, RuleAction
+        from tickettriage.rules import ConditionField, ConditionOp
+
+        ruleset = RuleSet("production")
+        ruleset.add_rule(Rule(
+            name="production-outage",
+            conditions=[
+                Condition(ConditionField.TITLE, ConditionOp.CONTAINS, "outage"),
+            ],
+            action=RuleAction(set_priority="critical", add_tags=["sev1"]),
+        ))
+
+        classifier = Classifier(ruleset)
+        result = classifier.classify({"title": "Production outage in us-east-1"})
+        # result.priority == "critical"
+    """
+
+    def __init__(self, ruleset: RuleSet) -> None:
+        self._ruleset = ruleset
+
+    def classify(self, ticket_data: dict[str, Any]) -> TriageResult:
+        """
+        Evaluate all rules against ticket_data and return a TriageResult.
+
+        Args:
+            ticket_data: A dict with ticket fields. Typically produced by
+                         Ticket.to_dict() from TicketSync, but any dict works.
+
+        Returns:
+            A TriageResult accumulating the effects of all matching rules.
+        """
+        result = TriageResult()
+        seen_tags: set[str] = set()
+
+        for rule in self._ruleset:
+            if all(cond.matches(ticket_data) for cond in rule.conditions):
+                result.matched_rules.append(rule.name)
+
+                if rule.action.set_priority is not None:
+                    result.priority = rule.action.set_priority
+
+                for tag in rule.action.add_tags:
+                    if tag not in seen_tags:
+                        result.added_tags.append(tag)
+                        seen_tags.add(tag)
+
+                result.metadata.update(rule.action.set_metadata)
+
+                if rule.action.notes:
+                    result.notes = (
+                        result.notes + "\n" + rule.action.notes
+                        if result.notes
+                        else rule.action.notes
+                    )
+
+                if rule.stop_on_match:
+                    break
+
+        return result

tickettriage-0.1.0/tickettriage/rules.py

@@ -0,0 +1,123 @@
+"""
+Rule primitives for TicketTriage.
+
+A Rule pairs a Condition (what to match) with a RuleAction (what to do when matched).
+Rules are evaluated by the Classifier against ticket fields.
+"""
+
+from __future__ import annotations
+
+import re
+from dataclasses import dataclass, field
+from enum import Enum
+from typing import Any, Optional
+
+
+class ConditionField(str, Enum):
+    """Ticket fields that conditions can match against."""
+
+    TITLE = "title"
+    DESCRIPTION = "description"
+    TAGS = "tags"
+    PRIORITY = "priority"
+    STATUS = "status"
+    ASSIGNEE = "assignee"
+    REPORTER = "reporter"
+    SOURCE = "source"
+
+
+class ConditionOp(str, Enum):
+    """Comparison operators for conditions."""
+
+    CONTAINS = "contains"           # substring match (case-insensitive)
+    EQUALS = "equals"               # exact match
+    REGEX = "regex"                 # regex match against field value
+    IN = "in"                       # value is in a list
+    NOT_CONTAINS = "not_contains"
+    NOT_EQUALS = "not_equals"
+
+
+@dataclass
+class Condition:
+    """
+    A single matching condition.
+
+    Attributes:
+        field: Which ticket field to inspect.
+        op: Comparison operator.
+        value: The value to compare against.
+    """
+
+    field: ConditionField
+    op: ConditionOp
+    value: Any
+
+    def matches(self, ticket_data: dict[str, Any]) -> bool:
+        """Evaluate this condition against a ticket field value."""
+        field_value = ticket_data.get(self.field.value, "")
+
+        if self.field == ConditionField.TAGS:
+            # Tags is a list; "contains" means "any tag contains substring"
+            tags: list[str] = field_value if isinstance(field_value, list) else []
+            if self.op == ConditionOp.CONTAINS:
+                return any(self.value.lower() in t.lower() for t in tags)
+            if self.op == ConditionOp.IN:
+                check: list[str] = self.value if isinstance(self.value, list) else [self.value]
+                return any(t in check for t in tags)
+            if self.op == ConditionOp.EQUALS:
+                return self.value in tags
+        else:
+            text = str(field_value).lower() if field_value is not None else ""
+            val = str(self.value).lower() if not isinstance(self.value, list) else self.value
+
+            if self.op == ConditionOp.CONTAINS:
+                return str(val) in text
+            if self.op == ConditionOp.NOT_CONTAINS:
+                return str(val) not in text
+            if self.op == ConditionOp.EQUALS:
+                return text == str(val)
+            if self.op == ConditionOp.NOT_EQUALS:
+                return text != str(val)
+            if self.op == ConditionOp.REGEX:
+                return bool(re.search(str(self.value), str(field_value), re.IGNORECASE))
+            if self.op == ConditionOp.IN:
+                check_list: list[str] = [str(v).lower() for v in self.value]
+                return text in check_list
+
+        return False
+
+
+@dataclass
+class RuleAction:
+    """
+    The action to apply when a rule matches.
+
+    Attributes:
+        set_priority: Override the ticket priority (e.g. 'high').
+        add_tags: Tags to append to the ticket's tag list.
+        set_metadata: Key-value pairs to merge into ticket.metadata.
+        notes: Human-readable explanation of why this action was applied.
+    """
+
+    set_priority: Optional[str] = None
+    add_tags: list[str] = field(default_factory=list)
+    set_metadata: dict[str, Any] = field(default_factory=dict)
+    notes: str = ""
+
+
+@dataclass
+class Rule:
+    """
+    A named triage rule: match all conditions, then apply an action.
+
+    Attributes:
+        name: Unique human-readable name.
+        conditions: All conditions must match (logical AND).
+        action: The action applied when all conditions match.
+        stop_on_match: If True, no further rules are evaluated after this one matches.
+    """
+
+    name: str
+    conditions: list[Condition]
+    action: RuleAction
+    stop_on_match: bool = False

tickettriage-0.1.0/tickettriage.egg-info/PKG-INFO

@@ -0,0 +1,90 @@
+Metadata-Version: 2.4
+Name: tickettriage
+Version: 0.1.0
+Summary: Rule-based and AI-powered ticket classification, priority enrichment, and triage automation — part of the Libre Ticket Suite
+Author-email: Leonardo Benitez <lsbenitezpereira@gmail.com>
+License: Apache-2.0
+Project-URL: repository, https://github.com/LeonardoSanBenitez/TicketTriage
+Project-URL: documentation, https://github.com/LeonardoSanBenitez/TicketTriage
+Keywords: ticket,itsm,triage,classification,incident,priority,automation
+Classifier: Development Status :: 2 - Pre-Alpha
+Classifier: Intended Audience :: Developers
+Classifier: Intended Audience :: System Administrators
+Classifier: License :: OSI Approved :: Apache Software License
+Classifier: Programming Language :: Python :: 3
+Classifier: Programming Language :: Python :: 3.10
+Classifier: Programming Language :: Python :: 3.11
+Classifier: Programming Language :: Python :: 3.12
+Classifier: Topic :: Software Development :: Libraries :: Python Modules
+Classifier: Topic :: System :: Systems Administration
+Classifier: Typing :: Typed
+Requires-Python: >=3.10
+Description-Content-Type: text/markdown
+License-File: LICENSE
+Provides-Extra: dev
+Requires-Dist: pytest>=8.0; extra == "dev"
+Requires-Dist: mypy>=1.10; extra == "dev"
+Requires-Dist: pytest-asyncio>=0.23; extra == "dev"
+Dynamic: license-file
+
+# TicketTriage
+
+**Rule-based and AI-powered ticket classification, priority enrichment, and triage automation.**
+
+Part of the [Libre Ticket Suite](https://github.com/LeonardoSanBenitez) — open-source Python libraries for modern ticket/alert/incident handling automation.
+
+## What it does
+
+TicketTriage provides a composable, fully-typed **rule engine** for classifying and enriching tickets. Given a ticket (from TicketSync or any dict), it evaluates an ordered set of rules and produces a TriageResult containing updated priority, added tags, metadata, and audit notes.
+
+## Quick start
+
+```python
+from tickettriage import Classifier, RuleSet, Rule, Condition, RuleAction
+from tickettriage.rules import ConditionField, ConditionOp
+
+ruleset = RuleSet("production")
+ruleset.add_rule(Rule(
+    name="production-outage",
+    conditions=[
+        Condition(ConditionField.TITLE, ConditionOp.CONTAINS, "outage"),
+    ],
+    action=RuleAction(
+        set_priority="critical",
+        add_tags=["sev1", "page-oncall"],
+        notes="Outage keyword detected — auto-escalated to critical",
+    ),
+    stop_on_match=True,
+))
+ruleset.add_rule(Rule(
+    name="cve-security",
+    conditions=[
+        Condition(ConditionField.TITLE, ConditionOp.REGEX, r"CVE-\d{4}-\d+"),
+    ],
+    action=RuleAction(set_priority="high", add_tags=["security"]),
+))
+
+classifier = Classifier(ruleset)
+result = classifier.classify({"title": "Production outage: CVE-2024-1234"})
+print(result.priority)       # "critical"
+print(result.matched_rules)  # ["production-outage"]  (stopped after first match)
+print(result.added_tags)     # ["sev1", "page-oncall"]
+```
+
+## Design philosophy
+
+- **Zero mandatory dependencies** — pure Python stdlib.
+- **Composable rules** — chain as many conditions as you need (logical AND).
+- **Ordered evaluation** — rules run in insertion order; `stop_on_match=True` acts as a circuit breaker.
+- **Fully typed** — mypy --strict compatible.
+- **TDD** — CI runs on Python 3.10, 3.11, 3.12.
+
+## Roadmap
+
+- AI/LLM enrichment backend (opt-in, via Ollama or any OpenAI-compat endpoint)
+- YAML/TOML rule serialization (load rules from config files)
+- Async classifier for high-throughput event streams
+
+## License
+
+Apache-2.0

tickettriage-0.1.0/tickettriage.egg-info/SOURCES.txt

@@ -0,0 +1,15 @@
+LICENSE
+README.md
+pyproject.toml
+tests/test_classifier.py
+tests/test_hello.py
+tests/test_rules.py
+tickettriage/__init__.py
+tickettriage/classifier.py
+tickettriage/py.typed
+tickettriage/rules.py
+tickettriage.egg-info/PKG-INFO
+tickettriage.egg-info/SOURCES.txt
+tickettriage.egg-info/dependency_links.txt
+tickettriage.egg-info/requires.txt
+tickettriage.egg-info/top_level.txt

tickettriage-0.1.0/tickettriage.egg-info/dependency_links.txt

@@ -0,0 +1 @@
+

tickettriage-0.1.0/tickettriage.egg-info/requires.txt

@@ -0,0 +1,5 @@
+
+[dev]
+pytest>=8.0
+mypy>=1.10
+pytest-asyncio>=0.23

tickettriage-0.1.0/tickettriage.egg-info/top_level.txt

@@ -0,0 +1 @@
+tickettriage