pronto-helpdesk 1.0.2__tar.gz

pronto_helpdesk-1.0.2/LICENSE

@@ -0,0 +1,201 @@
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pronto_helpdesk-1.0.2/PKG-INFO

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+Metadata-Version: 2.4
+Name: pronto-helpdesk
+Version: 1.0.2
+Summary: Backend of a web application that automates the phone helpdesk of the Campus of Cesena
+License: Apache-2.0
+License-File: LICENSE
+Author: Sara Ladisa
+Author-email: sara.ladisa@studio.unibo.it
+Requires-Python: >=3.10.0,<4.0.0
+Classifier: License :: OSI Approved :: Apache Software License
+Classifier: Programming Language :: Python :: 3
+Classifier: Programming Language :: Python :: 3.10
+Classifier: Programming Language :: Python :: 3.11
+Classifier: Programming Language :: Python :: 3.12
+Classifier: Programming Language :: Python :: 3.13
+Classifier: Programming Language :: Python :: 3.14
+Requires-Dist: chromadb (>=1.5.9,<2.0.0)
+Requires-Dist: django (>=5.2,<6.0)
+Requires-Dist: django-cors-headers (>=4.4.0,<5.0.0)
+Requires-Dist: djangorestframework (>=3.16.0,<4.0.0)
+Requires-Dist: fastembed (>=0.8.1,<0.10.0)
+Requires-Dist: openpyxl (>=3.1.5,<4.0.0)
+Requires-Dist: psycopg[binary] (>=3.2.0,<4.0.0)
+Requires-Dist: python-dotenv (>=1.0.1,<2.0.0)
+Description-Content-Type: text/markdown
+
+# PRONTO backend
+
+PRONTO automates the phone helpdesk of the Campus of Cesena. Students look for
+an answer among the FAQs of each office and, when none helps, book an
+appointment with the office's staff.
+
+This is the backend: a Django and Django REST Framework API on PostgreSQL. The
+frontend is a separate Vue repository.
+
+## Getting started
+
+You need Poetry 2.2.1 (the version pinned in the `Dockerfile`).
+
+```bash
+poetry install
+cp .env.example .env                  # then fill in the values
+poetry run python manage.py migrate
+poetry run python manage.py seed_offices
+poetry run python manage.py import_faqs export.xlsx   # optional
+poetry run python manage.py runserver
+```
+
+### With Docker Compose
+
+```bash
+docker compose up --build
+```
+
+This starts PostgreSQL (`db`), Chroma (`chroma`), the API on
+<http://localhost:8000> and the frontend on <http://localhost:5173>. The
+frontend is built from `../artifact-frontend`, so clone it next to this
+repository.
+
+On a new database, create the offices and index the FAQs:
+
+```bash
+docker compose exec backend python manage.py seed_offices
+docker compose exec backend python manage.py rebuild_faq_index
+```
+
+`docker compose down -v` deletes the database volume.
+
+## Tests
+
+```bash
+poetry run poe test              # test suite
+poetry run poe coverage          # suite with coverage
+poetry run poe coverage-report
+poetry run poe static-checks     # ruff and mypy
+poetry run poe format
+```
+
+Tests run on an in-memory SQLite database by default. Full-text search and the
+booking concurrency tests need PostgreSQL: they are marked
+`@pytest.mark.postgres` and skipped on SQLite. To run them:
+
+```bash
+docker compose up -d --wait db
+TEST_DATABASE_URL=postgres://pronto:pronto@localhost:5432/pronto?sslmode=disable \
+    poetry run poe test
+```
+
+All tests live in `tests/`.
+
+## Configuration
+
+`.env.example` lists every key.
+
+| Key | Default | Meaning |
+|-----|---------|---------|
+| `SECRET_KEY` | none | Required outside tests |
+| `DEBUG` | `False` | Debug mode |
+| `ALLOWED_HOSTS` | empty | Comma-separated, required when `DEBUG` is off |
+| `DB_NAME`, `DB_USER`, `DB_PASSWORD`, `DB_HOST`, `DB_PORT` | | PostgreSQL connection |
+| `DB_SSLMODE` | `require` | `disable` for a local server without SSL |
+| `TEST_DATABASE_URL` | empty | Run the tests on PostgreSQL instead of SQLite |
+| `CHROMA_HOST`, `CHROMA_PORT` | empty, `8000` | Semantic FAQ search; off when `CHROMA_HOST` is empty |
+| `EMAIL_BACKEND` | console | Set to the SMTP backend to send real e-mails (`EMAIL_HOST`, `EMAIL_PORT`, ...) |
+
+## API
+
+Every endpoint needs a token (`Authorization: Token <key>`) unless marked
+public. Endpoints that return stored text accept `?lang=it|en`.
+
+| Method | Path | Who | Description |
+|--------|------|-----|-------------|
+| GET | `/api/health/` | public | Status and version |
+| POST | `/api/auth/register/` | public | Create an account; the role comes from the e-mail domain |
+| POST | `/api/auth/login/` | public | Get a token |
+| POST | `/api/auth/logout/` | token | Delete the token |
+| GET | `/api/auth/me/` | token | Current user |
+| GET | `/api/faqs/` | public | Published FAQs, `?office=<code>` to filter |
+| GET | `/api/faqs/<id>/` | public | One FAQ |
+| POST | `/api/questions/` | student | Ask a question, get the best matching FAQ |
+| POST | `/api/questions/<uuid>/resolve/` | student | Mark the suggested FAQ as helpful |
+| GET | `/api/offices/` | token | Offices taking bookings |
+| GET | `/api/offices/<code>/availability/` | token | Free slots on `?date=YYYY-MM-DD` |
+| GET | `/api/appointments/` | token | The caller's appointments |
+| POST | `/api/appointments/` | student | Book a slot |
+| POST | `/api/appointments/<id>/cancel/` | student, employee | Cancel an appointment |
+| POST | `/api/appointments/<id>/complete/` | employee | Mark an appointment as done |
+| GET, POST | `/api/employee-profile/` | employee | Read or choose the employee's office |
+| GET, POST | `/api/shifts/` | employee | List or add weekly shifts |
+| DELETE | `/api/shifts/<id>/` | employee | Remove a shift |
+
+`@studio.unibo.it` addresses register as students, `@unibo.it` addresses as
+employees. Other domains are refused.
+
+## Project structure
+
+| App | Contents |
+|-----|----------|
+| `pronto` | Settings, URLs, shared enums and permissions |
+| `accounts` | Users, student profiles, registration and login |
+| `offices` | Offices and the `seed_offices` command |
+| `faq` | FAQs, student questions, matching, import and anonymisation |
+| `booking` | Employee profiles, shifts, appointments and e-mail notifications |
+
+FAQ matching tries PostgreSQL full-text search first and falls back to
+semantic search with Chroma. FAQs are managed in the Django admin or imported
+from the helpdesk spreadsheet with `import_faqs`, which anonymises the text and
+leaves the FAQs unpublished.
+
+## CI and releases
+
+GitHub Actions runs the checks and the test suite, on SQLite and on
+PostgreSQL, for every push and pull request. A merge into `develop` also
+applies the migrations to the shared Neon database.
+
+Releases are made by semantic-release from `master`, based on
+[Conventional Commits](https://www.conventionalcommits.org/). Each release
+creates a tag, a GitHub release, an entry in `CHANGELOG.md`, and publishes the
+`pronto-helpdesk` package to TestPyPI, or to PyPI when the repository variable
+`PUBLISH_TO_PYPI` is `true`. The package index token is the `PYPI_TOKEN`
+secret.
+
+## License
+
+Apache 2.0
+

pronto_helpdesk-1.0.2/README.md

@@ -0,0 +1,139 @@
+# PRONTO backend
+
+PRONTO automates the phone helpdesk of the Campus of Cesena. Students look for
+an answer among the FAQs of each office and, when none helps, book an
+appointment with the office's staff.
+
+This is the backend: a Django and Django REST Framework API on PostgreSQL. The
+frontend is a separate Vue repository.
+
+## Getting started
+
+You need Poetry 2.2.1 (the version pinned in the `Dockerfile`).
+
+```bash
+poetry install
+cp .env.example .env                  # then fill in the values
+poetry run python manage.py migrate
+poetry run python manage.py seed_offices
+poetry run python manage.py import_faqs export.xlsx   # optional
+poetry run python manage.py runserver
+```
+
+### With Docker Compose
+
+```bash
+docker compose up --build
+```
+
+This starts PostgreSQL (`db`), Chroma (`chroma`), the API on
+<http://localhost:8000> and the frontend on <http://localhost:5173>. The
+frontend is built from `../artifact-frontend`, so clone it next to this
+repository.
+
+On a new database, create the offices and index the FAQs:
+
+```bash
+docker compose exec backend python manage.py seed_offices
+docker compose exec backend python manage.py rebuild_faq_index
+```
+
+`docker compose down -v` deletes the database volume.
+
+## Tests
+
+```bash
+poetry run poe test              # test suite
+poetry run poe coverage          # suite with coverage
+poetry run poe coverage-report
+poetry run poe static-checks     # ruff and mypy
+poetry run poe format
+```
+
+Tests run on an in-memory SQLite database by default. Full-text search and the
+booking concurrency tests need PostgreSQL: they are marked
+`@pytest.mark.postgres` and skipped on SQLite. To run them:
+
+```bash
+docker compose up -d --wait db
+TEST_DATABASE_URL=postgres://pronto:pronto@localhost:5432/pronto?sslmode=disable \
+    poetry run poe test
+```
+
+All tests live in `tests/`.
+
+## Configuration
+
+`.env.example` lists every key.
+
+| Key | Default | Meaning |
+|-----|---------|---------|
+| `SECRET_KEY` | none | Required outside tests |
+| `DEBUG` | `False` | Debug mode |
+| `ALLOWED_HOSTS` | empty | Comma-separated, required when `DEBUG` is off |
+| `DB_NAME`, `DB_USER`, `DB_PASSWORD`, `DB_HOST`, `DB_PORT` | | PostgreSQL connection |
+| `DB_SSLMODE` | `require` | `disable` for a local server without SSL |
+| `TEST_DATABASE_URL` | empty | Run the tests on PostgreSQL instead of SQLite |
+| `CHROMA_HOST`, `CHROMA_PORT` | empty, `8000` | Semantic FAQ search; off when `CHROMA_HOST` is empty |
+| `EMAIL_BACKEND` | console | Set to the SMTP backend to send real e-mails (`EMAIL_HOST`, `EMAIL_PORT`, ...) |
+
+## API
+
+Every endpoint needs a token (`Authorization: Token <key>`) unless marked
+public. Endpoints that return stored text accept `?lang=it|en`.
+
+| Method | Path | Who | Description |
+|--------|------|-----|-------------|
+| GET | `/api/health/` | public | Status and version |
+| POST | `/api/auth/register/` | public | Create an account; the role comes from the e-mail domain |
+| POST | `/api/auth/login/` | public | Get a token |
+| POST | `/api/auth/logout/` | token | Delete the token |
+| GET | `/api/auth/me/` | token | Current user |
+| GET | `/api/faqs/` | public | Published FAQs, `?office=<code>` to filter |
+| GET | `/api/faqs/<id>/` | public | One FAQ |
+| POST | `/api/questions/` | student | Ask a question, get the best matching FAQ |
+| POST | `/api/questions/<uuid>/resolve/` | student | Mark the suggested FAQ as helpful |
+| GET | `/api/offices/` | token | Offices taking bookings |
+| GET | `/api/offices/<code>/availability/` | token | Free slots on `?date=YYYY-MM-DD` |
+| GET | `/api/appointments/` | token | The caller's appointments |
+| POST | `/api/appointments/` | student | Book a slot |
+| POST | `/api/appointments/<id>/cancel/` | student, employee | Cancel an appointment |
+| POST | `/api/appointments/<id>/complete/` | employee | Mark an appointment as done |
+| GET, POST | `/api/employee-profile/` | employee | Read or choose the employee's office |
+| GET, POST | `/api/shifts/` | employee | List or add weekly shifts |
+| DELETE | `/api/shifts/<id>/` | employee | Remove a shift |
+
+`@studio.unibo.it` addresses register as students, `@unibo.it` addresses as
+employees. Other domains are refused.
+
+## Project structure
+
+| App | Contents |
+|-----|----------|
+| `pronto` | Settings, URLs, shared enums and permissions |
+| `accounts` | Users, student profiles, registration and login |
+| `offices` | Offices and the `seed_offices` command |
+| `faq` | FAQs, student questions, matching, import and anonymisation |
+| `booking` | Employee profiles, shifts, appointments and e-mail notifications |
+
+FAQ matching tries PostgreSQL full-text search first and falls back to
+semantic search with Chroma. FAQs are managed in the Django admin or imported
+from the helpdesk spreadsheet with `import_faqs`, which anonymises the text and
+leaves the FAQs unpublished.
+
+## CI and releases
+
+GitHub Actions runs the checks and the test suite, on SQLite and on
+PostgreSQL, for every push and pull request. A merge into `develop` also
+applies the migrations to the shared Neon database.
+
+Releases are made by semantic-release from `master`, based on
+[Conventional Commits](https://www.conventionalcommits.org/). Each release
+creates a tag, a GitHub release, an entry in `CHANGELOG.md`, and publishes the
+`pronto-helpdesk` package to TestPyPI, or to PyPI when the repository variable
+`PUBLISH_TO_PYPI` is `true`. The package index token is the `PYPI_TOKEN`
+secret.
+
+## License
+
+Apache 2.0

pronto_helpdesk-1.0.2/accounts/admin.py

@@ -0,0 +1,107 @@
+from django.contrib import admin
+from django.contrib.auth.admin import UserAdmin as DjangoUserAdmin
+from django.contrib.auth.forms import AdminUserCreationForm
+from django.core.exceptions import ValidationError
+from django.forms.models import BaseInlineFormSet
+
+from pronto.enums import Role
+
+from .models import StudentProfile, User
+
+
+class UserCreationFormWithoutUsername(AdminUserCreationForm):
+    """Django's admin creation form, with email as the credential."""
+
+    class Meta(AdminUserCreationForm.Meta):
+        model = User
+        fields = (
+            "email",
+            "role",
+            "first_name",
+            "last_name",
+        )
+
+
+class StudentProfileFormSet(BaseInlineFormSet):
+    """Requires a profile for a student and refuses one to anybody else."""
+
+    def clean(self):
+        super().clean()
+        kept = [
+            form
+            for form in self.forms
+            if form.cleaned_data and not form.cleaned_data.get("DELETE")
+        ]
+        if self.instance.role == Role.STUDENT and not kept:
+            raise ValidationError("A student needs a matricola and a degree programme.")
+        if self.instance.role != Role.STUDENT and kept:
+            raise ValidationError("Only students have a student profile.")
+
+
+class StudentProfileInline(admin.StackedInline):
+    """The student data, edited on the user's page."""
+
+    model = StudentProfile
+    formset = StudentProfileFormSet
+
+    def get_extra(self, request, obj=None, **kwargs):
+        if obj is not None and obj.role != Role.STUDENT:
+            return 0
+        return 1
+
+
+@admin.register(User)
+class UserAdmin(DjangoUserAdmin):
+    """Django's UserAdmin without ``username``."""
+
+    add_form = UserCreationFormWithoutUsername
+    inlines = [StudentProfileInline]
+
+    list_display = ["email", "last_name", "first_name", "role", "is_active", "is_staff"]
+    list_filter = ["role", "is_active", "is_staff"]
+    search_fields = [
+        "email",
+        "last_name",
+        "first_name",
+        "student_profile__matricola",
+    ]
+    ordering = ["email"]
+
+    fieldsets = [
+        (None, {"fields": ("email", "password")}),
+        (
+            "Anagrafica",
+            {"fields": ("first_name", "last_name")},
+        ),
+        (
+            "Ruolo e permessi",
+            {
+                "fields": (
+                    "role",
+                    "is_active",
+                    "is_staff",
+                    "is_superuser",
+                    "groups",
+                    "user_permissions",
+                )
+            },
+        ),
+        ("Date", {"fields": ("last_login", "date_joined")}),
+    ]
+    add_fieldsets = [
+        (
+            None,
+            {
+                "classes": ("wide",),
+                "fields": (
+                    "email",
+                    "role",
+                    "first_name",
+                    "last_name",
+                    "usable_password",
+                    "password1",
+                    "password2",
+                ),
+            },
+        ),
+    ]

pronto_helpdesk-1.0.2/accounts/apps.py

@@ -0,0 +1,6 @@
+from django.apps import AppConfig
+
+
+class AccountsConfig(AppConfig):
+    default_auto_field = "django.db.models.BigAutoField"
+    name = "accounts"