odoo-addon-helpdesk-somconnexio 16.0.1.0.0__tar.gz → 16.0.1.0.1__tar.gz
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- odoo_addon_helpdesk_somconnexio-16.0.1.0.1/PKG-INFO +92 -0
- {odoo-addon-helpdesk_somconnexio-16.0.1.0.0 → odoo_addon_helpdesk_somconnexio-16.0.1.0.1}/odoo/addons/helpdesk_somconnexio/CHANGELOG.md +4 -0
- {odoo-addon-helpdesk_somconnexio-16.0.1.0.0 → odoo_addon_helpdesk_somconnexio-16.0.1.0.1}/odoo/addons/helpdesk_somconnexio/__manifest__.py +1 -1
- {odoo-addon-helpdesk_somconnexio-16.0.1.0.0 → odoo_addon_helpdesk_somconnexio-16.0.1.0.1}/odoo/addons/helpdesk_somconnexio/views/helpdesk_ticket_view.xml +1 -1
- odoo_addon_helpdesk_somconnexio-16.0.1.0.1/odoo_addon_helpdesk_somconnexio.egg-info/PKG-INFO +92 -0
- {odoo-addon-helpdesk_somconnexio-16.0.1.0.0 → odoo_addon_helpdesk_somconnexio-16.0.1.0.1}/odoo_addon_helpdesk_somconnexio.egg-info/requires.txt +1 -1
- {odoo-addon-helpdesk_somconnexio-16.0.1.0.0 → odoo_addon_helpdesk_somconnexio-16.0.1.0.1}/setup.py +1 -1
- odoo-addon-helpdesk_somconnexio-16.0.1.0.0/PKG-INFO +0 -82
- odoo-addon-helpdesk_somconnexio-16.0.1.0.0/odoo_addon_helpdesk_somconnexio.egg-info/PKG-INFO +0 -82
- {odoo-addon-helpdesk_somconnexio-16.0.1.0.0 → odoo_addon_helpdesk_somconnexio-16.0.1.0.1}/odoo/addons/helpdesk_somconnexio/README.rst +0 -0
- {odoo-addon-helpdesk_somconnexio-16.0.1.0.0 → odoo_addon_helpdesk_somconnexio-16.0.1.0.1}/odoo/addons/helpdesk_somconnexio/__init__.py +0 -0
- {odoo-addon-helpdesk_somconnexio-16.0.1.0.0 → odoo_addon_helpdesk_somconnexio-16.0.1.0.1}/odoo/addons/helpdesk_somconnexio/i18n/ca_ES.po +0 -0
- {odoo-addon-helpdesk_somconnexio-16.0.1.0.0 → odoo_addon_helpdesk_somconnexio-16.0.1.0.1}/odoo/addons/helpdesk_somconnexio/i18n/es.po +0 -0
- {odoo-addon-helpdesk_somconnexio-16.0.1.0.0 → odoo_addon_helpdesk_somconnexio-16.0.1.0.1}/odoo/addons/helpdesk_somconnexio/i18n/helpdesk_somconnexio.pot +0 -0
- {odoo-addon-helpdesk_somconnexio-16.0.1.0.0 → odoo_addon_helpdesk_somconnexio-16.0.1.0.1}/odoo/addons/helpdesk_somconnexio/models/__init__.py +0 -0
- {odoo-addon-helpdesk_somconnexio-16.0.1.0.0 → odoo_addon_helpdesk_somconnexio-16.0.1.0.1}/odoo/addons/helpdesk_somconnexio/models/helpdesk_ticket.py +0 -0
- {odoo-addon-helpdesk_somconnexio-16.0.1.0.0 → odoo_addon_helpdesk_somconnexio-16.0.1.0.1}/odoo/addons/helpdesk_somconnexio/models/helpdesk_ticket_primary_tag.py +0 -0
- {odoo-addon-helpdesk_somconnexio-16.0.1.0.0 → odoo_addon_helpdesk_somconnexio-16.0.1.0.1}/odoo/addons/helpdesk_somconnexio/models/helpdesk_ticket_secondary_tag.py +0 -0
- {odoo-addon-helpdesk_somconnexio-16.0.1.0.0 → odoo_addon_helpdesk_somconnexio-16.0.1.0.1}/odoo/addons/helpdesk_somconnexio/security/ir.model.access.csv +0 -0
- {odoo-addon-helpdesk_somconnexio-16.0.1.0.0 → odoo_addon_helpdesk_somconnexio-16.0.1.0.1}/odoo/addons/helpdesk_somconnexio/views/helpdesk_ticket_menu.xml +0 -0
- {odoo-addon-helpdesk_somconnexio-16.0.1.0.0 → odoo_addon_helpdesk_somconnexio-16.0.1.0.1}/odoo/addons/helpdesk_somconnexio/wizards/__init__.py +0 -0
- {odoo-addon-helpdesk_somconnexio-16.0.1.0.0 → odoo_addon_helpdesk_somconnexio-16.0.1.0.1}/odoo/addons/helpdesk_somconnexio/wizards/mail_compose_message.py +0 -0
- {odoo-addon-helpdesk_somconnexio-16.0.1.0.0 → odoo_addon_helpdesk_somconnexio-16.0.1.0.1}/odoo/addons/helpdesk_somconnexio/wizards/mail_compose_message_view.xml +0 -0
- {odoo-addon-helpdesk_somconnexio-16.0.1.0.0 → odoo_addon_helpdesk_somconnexio-16.0.1.0.1}/odoo_addon_helpdesk_somconnexio.egg-info/SOURCES.txt +0 -0
- {odoo-addon-helpdesk_somconnexio-16.0.1.0.0 → odoo_addon_helpdesk_somconnexio-16.0.1.0.1}/odoo_addon_helpdesk_somconnexio.egg-info/dependency_links.txt +0 -0
- {odoo-addon-helpdesk_somconnexio-16.0.1.0.0 → odoo_addon_helpdesk_somconnexio-16.0.1.0.1}/odoo_addon_helpdesk_somconnexio.egg-info/not-zip-safe +0 -0
- {odoo-addon-helpdesk_somconnexio-16.0.1.0.0 → odoo_addon_helpdesk_somconnexio-16.0.1.0.1}/odoo_addon_helpdesk_somconnexio.egg-info/top_level.txt +0 -0
- {odoo-addon-helpdesk_somconnexio-16.0.1.0.0 → odoo_addon_helpdesk_somconnexio-16.0.1.0.1}/setup.cfg +0 -0
|
@@ -0,0 +1,92 @@
|
|
|
1
|
+
Metadata-Version: 2.4
|
|
2
|
+
Name: odoo-addon-helpdesk_somconnexio
|
|
3
|
+
Version: 16.0.1.0.1
|
|
4
|
+
Summary: Odoo Helpdesk customizations for Som Connexió
|
|
5
|
+
Home-page: https://coopdevs.org
|
|
6
|
+
Author: Som It Cooperatiu SCCL, Som Connexió SCCL
|
|
7
|
+
License: AGPL-3
|
|
8
|
+
Classifier: Programming Language :: Python
|
|
9
|
+
Classifier: Framework :: Odoo
|
|
10
|
+
Classifier: Framework :: Odoo :: 16.0
|
|
11
|
+
Classifier: License :: OSI Approved :: GNU Affero General Public License v3
|
|
12
|
+
Requires-Python: >=3.10
|
|
13
|
+
Requires-Dist: odoo-addon-helpdesk-mgmt-rating==16.0.1.0.1
|
|
14
|
+
Requires-Dist: odoo-addon-helpdesk-ticket-mail-message<16.1dev,>=16.0dev
|
|
15
|
+
Requires-Dist: odoo<16.1dev,>=16.0a
|
|
16
|
+
Dynamic: author
|
|
17
|
+
Dynamic: classifier
|
|
18
|
+
Dynamic: description
|
|
19
|
+
Dynamic: home-page
|
|
20
|
+
Dynamic: license
|
|
21
|
+
Dynamic: requires-dist
|
|
22
|
+
Dynamic: requires-python
|
|
23
|
+
Dynamic: summary
|
|
24
|
+
|
|
25
|
+
##################################
|
|
26
|
+
Helpdesk Ticketing - SomConnexio
|
|
27
|
+
##################################
|
|
28
|
+
|
|
29
|
+
..
|
|
30
|
+
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
|
|
31
|
+
!! This file is generated by oca-gen-addon-readme !!
|
|
32
|
+
!! changes will be overwritten. !!
|
|
33
|
+
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
|
|
34
|
+
!! source digest: sha256:1614423d340008335f552b55056ced34554a9187993e584db2ccb85c9738b530
|
|
35
|
+
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
|
|
36
|
+
|
|
37
|
+
.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
|
|
38
|
+
:alt: Beta
|
|
39
|
+
:target: https://odoo-community.org/page/development-status
|
|
40
|
+
|
|
41
|
+
.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png
|
|
42
|
+
:alt: License: AGPL-3
|
|
43
|
+
:target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
|
|
44
|
+
|
|
45
|
+
.. |badge3| image:: https://img.shields.io/badge/gitlab-coopdevs%2Fodoo--somconnexio-lightgray.png?logo=gitlab
|
|
46
|
+
:alt: coopdevs/som-connexio/odoo-somconnexio
|
|
47
|
+
:target: https://git.coopdevs.org/coopdevs/som-connexio/odoo-somconnexio
|
|
48
|
+
|
|
49
|
+
|badge1| |badge2| |badge3|
|
|
50
|
+
|
|
51
|
+
This module supports the Helpdesk Ticketing project with SomConnexio
|
|
52
|
+
customizations.
|
|
53
|
+
|
|
54
|
+
Incoming emails are converted into helpdesk tickets, which can be linked
|
|
55
|
+
to contracts or partners, divided into teams, assigned to users,
|
|
56
|
+
prioritized, and tracked through various stages until resolution. Email
|
|
57
|
+
communication is integrated, allowing users to respond to tickets
|
|
58
|
+
directly from the system.
|
|
59
|
+
|
|
60
|
+
**Table of contents**
|
|
61
|
+
|
|
62
|
+
.. contents::
|
|
63
|
+
:local:
|
|
64
|
+
|
|
65
|
+
***************
|
|
66
|
+
Configuration
|
|
67
|
+
***************
|
|
68
|
+
|
|
69
|
+
To configure the Helpdesk Ticketing system, follow these steps:
|
|
70
|
+
|
|
71
|
+
#. Navigate to the "Tickets" menu.
|
|
72
|
+
#. Configure the necessary settings for ticket management, including
|
|
73
|
+
teams, categories and subcategories, stages and tags.
|
|
74
|
+
#. Set up email integration to allow incoming emails to be converted
|
|
75
|
+
into tickets.
|
|
76
|
+
|
|
77
|
+
*******
|
|
78
|
+
Usage
|
|
79
|
+
*******
|
|
80
|
+
|
|
81
|
+
Manage tickets by categorizing, assigning, and tracking them through
|
|
82
|
+
their lifecycle. Use the integrated email functionality to communicate
|
|
83
|
+
with customers directly from the ticketing system.
|
|
84
|
+
|
|
85
|
+
**************
|
|
86
|
+
Contributors
|
|
87
|
+
**************
|
|
88
|
+
|
|
89
|
+
- ``Som IT SCCL <https://somit.coop/>``
|
|
90
|
+
|
|
91
|
+
- Álvaro García alvaro.garcia@somit.coop
|
|
92
|
+
- Juan Manuel Regalado juanmanuel.regalado@somit.coop
|
|
@@ -5,6 +5,10 @@ The format is based on [Keep a Changelog](https://keepachangelog.com/en/1.0.0/),
|
|
|
5
5
|
and this project adheres to [Semantic Versioning](https://semver.org/spec/v2.0.0.html).
|
|
6
6
|
|
|
7
7
|
## [Unreleased]
|
|
8
|
+
## [16.0.1.0.1] - 2025-11-21
|
|
9
|
+
### Fixed
|
|
10
|
+
- [#1675](https://git.coopdevs.org/coopdevs/som-connexio/odoo-somconnexio/-/merge_requests/1675) Fix helpdesk_ticket_mail_message dependency issues
|
|
11
|
+
|
|
8
12
|
## [16.0.1.0.0] - 2025-10-16
|
|
9
13
|
### Added
|
|
10
14
|
- [#1642](https://git.coopdevs.org/coopdevs/som-connexio/odoo-somconnexio/-/merge_requests/1642) Add helpdesk_somconnexio module
|
|
@@ -2,7 +2,7 @@
|
|
|
2
2
|
# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl.html).
|
|
3
3
|
{
|
|
4
4
|
"name": "Odoo helpdesk Som Connexió Customizations",
|
|
5
|
-
"version": "16.0.1.0.
|
|
5
|
+
"version": "16.0.1.0.1",
|
|
6
6
|
"summary": "Odoo Helpdesk customizations for Som Connexió",
|
|
7
7
|
"author": "Som It Cooperatiu SCCL, Som Connexió SCCL",
|
|
8
8
|
"website": "https://coopdevs.org",
|
|
@@ -44,7 +44,7 @@
|
|
|
44
44
|
</xpath>
|
|
45
45
|
<xpath expr="//page[@name='description']" position="before">
|
|
46
46
|
<page string="Communications" name="communications">
|
|
47
|
-
<button name="
|
|
47
|
+
<button name="mail_compose_message_action_note" string="Create note" type="object" />
|
|
48
48
|
<field
|
|
49
49
|
name="message_emails_ids"
|
|
50
50
|
widget="list_mail_icon_one2many"
|
|
@@ -0,0 +1,92 @@
|
|
|
1
|
+
Metadata-Version: 2.4
|
|
2
|
+
Name: odoo-addon-helpdesk_somconnexio
|
|
3
|
+
Version: 16.0.1.0.1
|
|
4
|
+
Summary: Odoo Helpdesk customizations for Som Connexió
|
|
5
|
+
Home-page: https://coopdevs.org
|
|
6
|
+
Author: Som It Cooperatiu SCCL, Som Connexió SCCL
|
|
7
|
+
License: AGPL-3
|
|
8
|
+
Classifier: Programming Language :: Python
|
|
9
|
+
Classifier: Framework :: Odoo
|
|
10
|
+
Classifier: Framework :: Odoo :: 16.0
|
|
11
|
+
Classifier: License :: OSI Approved :: GNU Affero General Public License v3
|
|
12
|
+
Requires-Python: >=3.10
|
|
13
|
+
Requires-Dist: odoo-addon-helpdesk-mgmt-rating==16.0.1.0.1
|
|
14
|
+
Requires-Dist: odoo-addon-helpdesk-ticket-mail-message<16.1dev,>=16.0dev
|
|
15
|
+
Requires-Dist: odoo<16.1dev,>=16.0a
|
|
16
|
+
Dynamic: author
|
|
17
|
+
Dynamic: classifier
|
|
18
|
+
Dynamic: description
|
|
19
|
+
Dynamic: home-page
|
|
20
|
+
Dynamic: license
|
|
21
|
+
Dynamic: requires-dist
|
|
22
|
+
Dynamic: requires-python
|
|
23
|
+
Dynamic: summary
|
|
24
|
+
|
|
25
|
+
##################################
|
|
26
|
+
Helpdesk Ticketing - SomConnexio
|
|
27
|
+
##################################
|
|
28
|
+
|
|
29
|
+
..
|
|
30
|
+
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
|
|
31
|
+
!! This file is generated by oca-gen-addon-readme !!
|
|
32
|
+
!! changes will be overwritten. !!
|
|
33
|
+
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
|
|
34
|
+
!! source digest: sha256:1614423d340008335f552b55056ced34554a9187993e584db2ccb85c9738b530
|
|
35
|
+
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
|
|
36
|
+
|
|
37
|
+
.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
|
|
38
|
+
:alt: Beta
|
|
39
|
+
:target: https://odoo-community.org/page/development-status
|
|
40
|
+
|
|
41
|
+
.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png
|
|
42
|
+
:alt: License: AGPL-3
|
|
43
|
+
:target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
|
|
44
|
+
|
|
45
|
+
.. |badge3| image:: https://img.shields.io/badge/gitlab-coopdevs%2Fodoo--somconnexio-lightgray.png?logo=gitlab
|
|
46
|
+
:alt: coopdevs/som-connexio/odoo-somconnexio
|
|
47
|
+
:target: https://git.coopdevs.org/coopdevs/som-connexio/odoo-somconnexio
|
|
48
|
+
|
|
49
|
+
|badge1| |badge2| |badge3|
|
|
50
|
+
|
|
51
|
+
This module supports the Helpdesk Ticketing project with SomConnexio
|
|
52
|
+
customizations.
|
|
53
|
+
|
|
54
|
+
Incoming emails are converted into helpdesk tickets, which can be linked
|
|
55
|
+
to contracts or partners, divided into teams, assigned to users,
|
|
56
|
+
prioritized, and tracked through various stages until resolution. Email
|
|
57
|
+
communication is integrated, allowing users to respond to tickets
|
|
58
|
+
directly from the system.
|
|
59
|
+
|
|
60
|
+
**Table of contents**
|
|
61
|
+
|
|
62
|
+
.. contents::
|
|
63
|
+
:local:
|
|
64
|
+
|
|
65
|
+
***************
|
|
66
|
+
Configuration
|
|
67
|
+
***************
|
|
68
|
+
|
|
69
|
+
To configure the Helpdesk Ticketing system, follow these steps:
|
|
70
|
+
|
|
71
|
+
#. Navigate to the "Tickets" menu.
|
|
72
|
+
#. Configure the necessary settings for ticket management, including
|
|
73
|
+
teams, categories and subcategories, stages and tags.
|
|
74
|
+
#. Set up email integration to allow incoming emails to be converted
|
|
75
|
+
into tickets.
|
|
76
|
+
|
|
77
|
+
*******
|
|
78
|
+
Usage
|
|
79
|
+
*******
|
|
80
|
+
|
|
81
|
+
Manage tickets by categorizing, assigning, and tracking them through
|
|
82
|
+
their lifecycle. Use the integrated email functionality to communicate
|
|
83
|
+
with customers directly from the ticketing system.
|
|
84
|
+
|
|
85
|
+
**************
|
|
86
|
+
Contributors
|
|
87
|
+
**************
|
|
88
|
+
|
|
89
|
+
- ``Som IT SCCL <https://somit.coop/>``
|
|
90
|
+
|
|
91
|
+
- Álvaro García alvaro.garcia@somit.coop
|
|
92
|
+
- Juan Manuel Regalado juanmanuel.regalado@somit.coop
|
{odoo-addon-helpdesk_somconnexio-16.0.1.0.0 → odoo_addon_helpdesk_somconnexio-16.0.1.0.1}/setup.py
RENAMED
|
@@ -5,7 +5,7 @@ setuptools.setup(
|
|
|
5
5
|
odoo_addon={
|
|
6
6
|
"depends_override": {
|
|
7
7
|
"helpdesk_mgmt_rating": "odoo-addon-helpdesk-mgmt-rating==16.0.1.0.1", # noqa E501
|
|
8
|
-
"helpdesk_ticket_mail_message": "odoo-addon-helpdesk-ticket-mail-message
|
|
8
|
+
"helpdesk_ticket_mail_message": "odoo-addon-helpdesk-ticket-mail-message>=16.0dev,<16.1dev", # noqa E501
|
|
9
9
|
}
|
|
10
10
|
},
|
|
11
11
|
)
|
|
@@ -1,82 +0,0 @@
|
|
|
1
|
-
Metadata-Version: 1.2
|
|
2
|
-
Name: odoo-addon-helpdesk_somconnexio
|
|
3
|
-
Version: 16.0.1.0.0
|
|
4
|
-
Summary: Odoo Helpdesk customizations for Som Connexió
|
|
5
|
-
Home-page: https://coopdevs.org
|
|
6
|
-
Author: Som It Cooperatiu SCCL, Som Connexió SCCL
|
|
7
|
-
License: AGPL-3
|
|
8
|
-
Description: ##################################
|
|
9
|
-
Helpdesk Ticketing - SomConnexio
|
|
10
|
-
##################################
|
|
11
|
-
|
|
12
|
-
..
|
|
13
|
-
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
|
|
14
|
-
!! This file is generated by oca-gen-addon-readme !!
|
|
15
|
-
!! changes will be overwritten. !!
|
|
16
|
-
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
|
|
17
|
-
!! source digest: sha256:1614423d340008335f552b55056ced34554a9187993e584db2ccb85c9738b530
|
|
18
|
-
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
|
|
19
|
-
|
|
20
|
-
.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
|
|
21
|
-
:alt: Beta
|
|
22
|
-
:target: https://odoo-community.org/page/development-status
|
|
23
|
-
|
|
24
|
-
.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png
|
|
25
|
-
:alt: License: AGPL-3
|
|
26
|
-
:target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
|
|
27
|
-
|
|
28
|
-
.. |badge3| image:: https://img.shields.io/badge/gitlab-coopdevs%2Fodoo--somconnexio-lightgray.png?logo=gitlab
|
|
29
|
-
:alt: coopdevs/som-connexio/odoo-somconnexio
|
|
30
|
-
:target: https://git.coopdevs.org/coopdevs/som-connexio/odoo-somconnexio
|
|
31
|
-
|
|
32
|
-
|badge1| |badge2| |badge3|
|
|
33
|
-
|
|
34
|
-
This module supports the Helpdesk Ticketing project with SomConnexio
|
|
35
|
-
customizations.
|
|
36
|
-
|
|
37
|
-
Incoming emails are converted into helpdesk tickets, which can be linked
|
|
38
|
-
to contracts or partners, divided into teams, assigned to users,
|
|
39
|
-
prioritized, and tracked through various stages until resolution. Email
|
|
40
|
-
communication is integrated, allowing users to respond to tickets
|
|
41
|
-
directly from the system.
|
|
42
|
-
|
|
43
|
-
**Table of contents**
|
|
44
|
-
|
|
45
|
-
.. contents::
|
|
46
|
-
:local:
|
|
47
|
-
|
|
48
|
-
***************
|
|
49
|
-
Configuration
|
|
50
|
-
***************
|
|
51
|
-
|
|
52
|
-
To configure the Helpdesk Ticketing system, follow these steps:
|
|
53
|
-
|
|
54
|
-
#. Navigate to the "Tickets" menu.
|
|
55
|
-
#. Configure the necessary settings for ticket management, including
|
|
56
|
-
teams, categories and subcategories, stages and tags.
|
|
57
|
-
#. Set up email integration to allow incoming emails to be converted
|
|
58
|
-
into tickets.
|
|
59
|
-
|
|
60
|
-
*******
|
|
61
|
-
Usage
|
|
62
|
-
*******
|
|
63
|
-
|
|
64
|
-
Manage tickets by categorizing, assigning, and tracking them through
|
|
65
|
-
their lifecycle. Use the integrated email functionality to communicate
|
|
66
|
-
with customers directly from the ticketing system.
|
|
67
|
-
|
|
68
|
-
**************
|
|
69
|
-
Contributors
|
|
70
|
-
**************
|
|
71
|
-
|
|
72
|
-
- ``Som IT SCCL <https://somit.coop/>``
|
|
73
|
-
|
|
74
|
-
- Álvaro García alvaro.garcia@somit.coop
|
|
75
|
-
- Juan Manuel Regalado juanmanuel.regalado@somit.coop
|
|
76
|
-
|
|
77
|
-
Platform: UNKNOWN
|
|
78
|
-
Classifier: Programming Language :: Python
|
|
79
|
-
Classifier: Framework :: Odoo
|
|
80
|
-
Classifier: Framework :: Odoo :: 16.0
|
|
81
|
-
Classifier: License :: OSI Approved :: GNU Affero General Public License v3
|
|
82
|
-
Requires-Python: >=3.10
|
odoo-addon-helpdesk_somconnexio-16.0.1.0.0/odoo_addon_helpdesk_somconnexio.egg-info/PKG-INFO
DELETED
|
@@ -1,82 +0,0 @@
|
|
|
1
|
-
Metadata-Version: 1.2
|
|
2
|
-
Name: odoo-addon-helpdesk-somconnexio
|
|
3
|
-
Version: 16.0.1.0.0
|
|
4
|
-
Summary: Odoo Helpdesk customizations for Som Connexió
|
|
5
|
-
Home-page: https://coopdevs.org
|
|
6
|
-
Author: Som It Cooperatiu SCCL, Som Connexió SCCL
|
|
7
|
-
License: AGPL-3
|
|
8
|
-
Description: ##################################
|
|
9
|
-
Helpdesk Ticketing - SomConnexio
|
|
10
|
-
##################################
|
|
11
|
-
|
|
12
|
-
..
|
|
13
|
-
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
|
|
14
|
-
!! This file is generated by oca-gen-addon-readme !!
|
|
15
|
-
!! changes will be overwritten. !!
|
|
16
|
-
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
|
|
17
|
-
!! source digest: sha256:1614423d340008335f552b55056ced34554a9187993e584db2ccb85c9738b530
|
|
18
|
-
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
|
|
19
|
-
|
|
20
|
-
.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
|
|
21
|
-
:alt: Beta
|
|
22
|
-
:target: https://odoo-community.org/page/development-status
|
|
23
|
-
|
|
24
|
-
.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png
|
|
25
|
-
:alt: License: AGPL-3
|
|
26
|
-
:target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
|
|
27
|
-
|
|
28
|
-
.. |badge3| image:: https://img.shields.io/badge/gitlab-coopdevs%2Fodoo--somconnexio-lightgray.png?logo=gitlab
|
|
29
|
-
:alt: coopdevs/som-connexio/odoo-somconnexio
|
|
30
|
-
:target: https://git.coopdevs.org/coopdevs/som-connexio/odoo-somconnexio
|
|
31
|
-
|
|
32
|
-
|badge1| |badge2| |badge3|
|
|
33
|
-
|
|
34
|
-
This module supports the Helpdesk Ticketing project with SomConnexio
|
|
35
|
-
customizations.
|
|
36
|
-
|
|
37
|
-
Incoming emails are converted into helpdesk tickets, which can be linked
|
|
38
|
-
to contracts or partners, divided into teams, assigned to users,
|
|
39
|
-
prioritized, and tracked through various stages until resolution. Email
|
|
40
|
-
communication is integrated, allowing users to respond to tickets
|
|
41
|
-
directly from the system.
|
|
42
|
-
|
|
43
|
-
**Table of contents**
|
|
44
|
-
|
|
45
|
-
.. contents::
|
|
46
|
-
:local:
|
|
47
|
-
|
|
48
|
-
***************
|
|
49
|
-
Configuration
|
|
50
|
-
***************
|
|
51
|
-
|
|
52
|
-
To configure the Helpdesk Ticketing system, follow these steps:
|
|
53
|
-
|
|
54
|
-
#. Navigate to the "Tickets" menu.
|
|
55
|
-
#. Configure the necessary settings for ticket management, including
|
|
56
|
-
teams, categories and subcategories, stages and tags.
|
|
57
|
-
#. Set up email integration to allow incoming emails to be converted
|
|
58
|
-
into tickets.
|
|
59
|
-
|
|
60
|
-
*******
|
|
61
|
-
Usage
|
|
62
|
-
*******
|
|
63
|
-
|
|
64
|
-
Manage tickets by categorizing, assigning, and tracking them through
|
|
65
|
-
their lifecycle. Use the integrated email functionality to communicate
|
|
66
|
-
with customers directly from the ticketing system.
|
|
67
|
-
|
|
68
|
-
**************
|
|
69
|
-
Contributors
|
|
70
|
-
**************
|
|
71
|
-
|
|
72
|
-
- ``Som IT SCCL <https://somit.coop/>``
|
|
73
|
-
|
|
74
|
-
- Álvaro García alvaro.garcia@somit.coop
|
|
75
|
-
- Juan Manuel Regalado juanmanuel.regalado@somit.coop
|
|
76
|
-
|
|
77
|
-
Platform: UNKNOWN
|
|
78
|
-
Classifier: Programming Language :: Python
|
|
79
|
-
Classifier: Framework :: Odoo
|
|
80
|
-
Classifier: Framework :: Odoo :: 16.0
|
|
81
|
-
Classifier: License :: OSI Approved :: GNU Affero General Public License v3
|
|
82
|
-
Requires-Python: >=3.10
|
|
File without changes
|
|
File without changes
|
|
File without changes
|
|
File without changes
|
|
File without changes
|
|
File without changes
|
|
File without changes
|
|
File without changes
|
|
File without changes
|
|
File without changes
|
|
File without changes
|
|
File without changes
|
|
File without changes
|
|
File without changes
|
|
File without changes
|
|
File without changes
|
|
File without changes
|
|
File without changes
|
{odoo-addon-helpdesk_somconnexio-16.0.1.0.0 → odoo_addon_helpdesk_somconnexio-16.0.1.0.1}/setup.cfg
RENAMED
|
File without changes
|