odoo-addon-helpdesk-somconnexio 16.0.1.0.0__tar.gz

odoo-addon-helpdesk_somconnexio-16.0.1.0.0/PKG-INFO

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+Metadata-Version: 1.2
+Name: odoo-addon-helpdesk_somconnexio
+Version: 16.0.1.0.0
+Summary: Odoo Helpdesk customizations for Som Connexió
+Home-page: https://coopdevs.org
+Author: Som It Cooperatiu SCCL, Som Connexió SCCL
+License: AGPL-3
+Description: ##################################
+         Helpdesk Ticketing - SomConnexio
+        ##################################
+        
+        ..
+           !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+           !! This file is generated by oca-gen-addon-readme !!
+           !! changes will be overwritten.                   !!
+           !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+           !! source digest: sha256:1614423d340008335f552b55056ced34554a9187993e584db2ccb85c9738b530
+           !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+        
+        .. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
+           :alt: Beta
+           :target: https://odoo-community.org/page/development-status
+        
+        .. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png
+           :alt: License: AGPL-3
+           :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
+        
+        .. |badge3| image:: https://img.shields.io/badge/gitlab-coopdevs%2Fodoo--somconnexio-lightgray.png?logo=gitlab
+           :alt: coopdevs/som-connexio/odoo-somconnexio
+           :target: https://git.coopdevs.org/coopdevs/som-connexio/odoo-somconnexio
+        
+        |badge1| |badge2| |badge3|
+        
+        This module supports the Helpdesk Ticketing project with SomConnexio
+        customizations.
+        
+        Incoming emails are converted into helpdesk tickets, which can be linked
+        to contracts or partners, divided into teams, assigned to users,
+        prioritized, and tracked through various stages until resolution. Email
+        communication is integrated, allowing users to respond to tickets
+        directly from the system.
+        
+        **Table of contents**
+        
+        .. contents::
+           :local:
+        
+        ***************
+         Configuration
+        ***************
+        
+        To configure the Helpdesk Ticketing system, follow these steps:
+        
+        #. Navigate to the "Tickets" menu.
+        #. Configure the necessary settings for ticket management, including
+           teams, categories and subcategories, stages and tags.
+        #. Set up email integration to allow incoming emails to be converted
+           into tickets.
+        
+        *******
+         Usage
+        *******
+        
+        Manage tickets by categorizing, assigning, and tracking them through
+        their lifecycle. Use the integrated email functionality to communicate
+        with customers directly from the ticketing system.
+        
+        **************
+         Contributors
+        **************
+        
+        -  ``Som IT SCCL <https://somit.coop/>``
+        
+           -  Álvaro García alvaro.garcia@somit.coop
+           -  Juan Manuel Regalado juanmanuel.regalado@somit.coop
+        
+Platform: UNKNOWN
+Classifier: Programming Language :: Python
+Classifier: Framework :: Odoo
+Classifier: Framework :: Odoo :: 16.0
+Classifier: License :: OSI Approved :: GNU Affero General Public License v3
+Requires-Python: >=3.10

odoo-addon-helpdesk_somconnexio-16.0.1.0.0/odoo/addons/helpdesk_somconnexio/CHANGELOG.md

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+# Changelog
+All notable changes to this project will be documented in this file.
+
+The format is based on [Keep a Changelog](https://keepachangelog.com/en/1.0.0/),
+and this project adheres to [Semantic Versioning](https://semver.org/spec/v2.0.0.html).
+
+## [Unreleased]
+## [16.0.1.0.0] - 2025-10-16
+### Added
+- [#1642](https://git.coopdevs.org/coopdevs/som-connexio/odoo-somconnexio/-/merge_requests/1642) Add helpdesk_somconnexio module

odoo-addon-helpdesk_somconnexio-16.0.1.0.0/odoo/addons/helpdesk_somconnexio/README.rst

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+##################################
+ Helpdesk Ticketing - SomConnexio
+##################################
+
+..
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+   !! This file is generated by oca-gen-addon-readme !!
+   !! changes will be overwritten.                   !!
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+   !! source digest: sha256:1614423d340008335f552b55056ced34554a9187993e584db2ccb85c9738b530
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+
+.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
+   :alt: Beta
+   :target: https://odoo-community.org/page/development-status
+
+.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png
+   :alt: License: AGPL-3
+   :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
+
+.. |badge3| image:: https://img.shields.io/badge/gitlab-coopdevs%2Fodoo--somconnexio-lightgray.png?logo=gitlab
+   :alt: coopdevs/som-connexio/odoo-somconnexio
+   :target: https://git.coopdevs.org/coopdevs/som-connexio/odoo-somconnexio
+
+|badge1| |badge2| |badge3|
+
+This module supports the Helpdesk Ticketing project with SomConnexio
+customizations.
+
+Incoming emails are converted into helpdesk tickets, which can be linked
+to contracts or partners, divided into teams, assigned to users,
+prioritized, and tracked through various stages until resolution. Email
+communication is integrated, allowing users to respond to tickets
+directly from the system.
+
+**Table of contents**
+
+.. contents::
+   :local:
+
+***************
+ Configuration
+***************
+
+To configure the Helpdesk Ticketing system, follow these steps:
+
+#. Navigate to the "Tickets" menu.
+#. Configure the necessary settings for ticket management, including
+   teams, categories and subcategories, stages and tags.
+#. Set up email integration to allow incoming emails to be converted
+   into tickets.
+
+*******
+ Usage
+*******
+
+Manage tickets by categorizing, assigning, and tracking them through
+their lifecycle. Use the integrated email functionality to communicate
+with customers directly from the ticketing system.
+
+**************
+ Contributors
+**************
+
+-  ``Som IT SCCL <https://somit.coop/>``
+
+   -  Álvaro García alvaro.garcia@somit.coop
+   -  Juan Manuel Regalado juanmanuel.regalado@somit.coop

odoo-addon-helpdesk_somconnexio-16.0.1.0.0/odoo/addons/helpdesk_somconnexio/__init__.py

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+from . import models
+from . import wizards

odoo-addon-helpdesk_somconnexio-16.0.1.0.0/odoo/addons/helpdesk_somconnexio/__manifest__.py

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+# Copyright 2025-SomItCoop SCCL(<https://gitlab.com/somitcoop>)
+# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl.html).
+{
+    "name": "Odoo helpdesk Som Connexió Customizations",
+    "version": "16.0.1.0.0",
+    "summary": "Odoo Helpdesk customizations for Som Connexió",
+    "author": "Som It Cooperatiu SCCL, Som Connexió SCCL",
+    "website": "https://coopdevs.org",
+    "license": "AGPL-3",
+    "category": "Cooperative management",
+    "depends": [
+        "helpdesk_mgmt_rating",
+        "helpdesk_ticket_mail_message",
+    ],
+    "data": [
+        "security/ir.model.access.csv",
+        "views/helpdesk_ticket_view.xml",
+        "views/helpdesk_ticket_menu.xml",
+        "wizards/mail_compose_message_view.xml",
+    ],
+    "external_dependencies": {},
+    "application": False,
+    "installable": True,
+}

odoo-addon-helpdesk_somconnexio-16.0.1.0.0/odoo/addons/helpdesk_somconnexio/i18n/ca_ES.po

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+# Translation of Odoo Server.
+# This file contains the translation of the following modules:
+# 	* helpdesk_somconnexio
+#
+msgid ""
+msgstr ""
+"Project-Id-Version: Odoo Server 16.0\n"
+"Report-Msgid-Bugs-To: \n"
+"POT-Creation-Date: 2025-10-01 14:24+0000\n"
+"PO-Revision-Date: 2025-10-01 14:24+0000\n"
+"Last-Translator: \n"
+"Language-Team: \n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: \n"
+"Plural-Forms: \n"
+
+#. module: helpdesk_somconnexio
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_primary_tag__active
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_secondary_tag__active
+msgid "Active"
+msgstr "Actiu"
+
+#. module: helpdesk_somconnexio
+#: model:ir.ui.menu,name:helpdesk_somconnexio.helpdesk_ticket_additional_tag_1_menu
+#: model_terms:ir.ui.view,arch_db:helpdesk_somconnexio.helpdesk_ticket_mail_message_form_view_inherit
+#: model_terms:ir.ui.view,arch_db:helpdesk_somconnexio.ticket_view_tree_extra_tags_inherit
+msgid "Additional Tags 1"
+msgstr "Etiquetes addicionals 1"
+
+#. module: helpdesk_somconnexio
+#: model:ir.ui.menu,name:helpdesk_somconnexio.helpdesk_ticket_additional_tag_2_menu
+#: model_terms:ir.ui.view,arch_db:helpdesk_somconnexio.helpdesk_ticket_mail_message_form_view_inherit
+#: model_terms:ir.ui.view,arch_db:helpdesk_somconnexio.ticket_view_tree_extra_tags_inherit
+msgid "Additional Tags 2"
+msgstr "Etiquetes addicionals 2"
+
+#. module: helpdesk_somconnexio
+#: model:ir.ui.menu,name:helpdesk_somconnexio.helpdesk_ticket_additional_tags_menu
+msgid "Additional Ticket Tags"
+msgstr "Etiquetes addicionals del tiquet"
+
+#. module: helpdesk_somconnexio
+#: model_terms:ir.ui.view,arch_db:helpdesk_somconnexio.helpdesk_ticket_mail_message_form_view_inherit
+msgid "Cancel Scheduled Email"
+msgstr "Cancel·la l'email programada"
+
+#. module: helpdesk_somconnexio
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_primary_tag__color
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_secondary_tag__color
+msgid "Color Index"
+msgstr "Índex de color"
+
+#. module: helpdesk_somconnexio
+#: model_terms:ir.ui.view,arch_db:helpdesk_somconnexio.helpdesk_ticket_mail_message_form_view_inherit
+msgid "Communications"
+msgstr "Comunicacions"
+
+#. module: helpdesk_somconnexio
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_primary_tag__company_id
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_secondary_tag__company_id
+msgid "Company"
+msgstr "Empresa"
+
+#. module: helpdesk_somconnexio
+#: model_terms:ir.ui.view,arch_db:helpdesk_somconnexio.helpdesk_ticket_mail_message_form_view_inherit
+msgid "Create note"
+msgstr "Crear nota"
+
+#. module: helpdesk_somconnexio
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_primary_tag__create_uid
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_secondary_tag__create_uid
+msgid "Created by"
+msgstr "Creat per"
+
+#. module: helpdesk_somconnexio
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_primary_tag__create_date
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_secondary_tag__create_date
+msgid "Created on"
+msgstr "Creat el"
+
+#. module: helpdesk_somconnexio
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_primary_tag__display_name
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_secondary_tag__display_name
+msgid "Display Name"
+msgstr "Nom a mostrar"
+
+#. module: helpdesk_somconnexio
+#: model:ir.model,name:helpdesk_somconnexio.model_mail_compose_message
+msgid "Email composition wizard"
+msgstr "Assistència per a la composició de correus electrònics"
+
+#. module: helpdesk_somconnexio
+#: model:ir.model,name:helpdesk_somconnexio.model_helpdesk_ticket
+msgid "Helpdesk Ticket"
+msgstr "Tíquet d'assistència"
+
+#. module: helpdesk_somconnexio
+#: model:ir.model,name:helpdesk_somconnexio.model_helpdesk_ticket_primary_tag
+msgid "Helpdesk Ticket Primary Tag"
+msgstr "Etiqueta primària del tiquet"
+
+#. module: helpdesk_somconnexio
+#: model:ir.model,name:helpdesk_somconnexio.model_helpdesk_ticket_secondary_tag
+msgid "Helpdesk Ticket Secondary Tag"
+msgstr "Etiqueta secundària del tiquet"
+
+#. module: helpdesk_somconnexio
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_primary_tag__id
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_secondary_tag__id
+msgid "ID"
+msgstr "ID"
+
+#. module: helpdesk_somconnexio
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_primary_tag____last_update
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_secondary_tag____last_update
+msgid "Last Modified on"
+msgstr "Última modificació el"
+
+#. module: helpdesk_somconnexio
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_primary_tag__write_uid
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_secondary_tag__write_uid
+msgid "Last Updated by"
+msgstr "Última actualització per"
+
+#. module: helpdesk_somconnexio
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_primary_tag__write_date
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_secondary_tag__write_date
+msgid "Last Updated on"
+msgstr "Última actualització el"
+
+#. module: helpdesk_somconnexio
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_primary_tag__name
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_secondary_tag__name
+msgid "Name"
+msgstr "Nom"
+
+#. module: helpdesk_somconnexio
+#: model_terms:ir.ui.view,arch_db:helpdesk_somconnexio.ticket_view_tree_extra_tags_inherit
+msgid "Partner Category"
+msgstr "Categoria del Contacte"
+
+#. module: helpdesk_somconnexio
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket__primary_tag_ids
+msgid "Primary Tags"
+msgstr "Etiquetes primàries"
+
+#. module: helpdesk_somconnexio
+#: model:ir.actions.act_window,name:helpdesk_somconnexio.helpdesk_ticket_primary_tag_action
+msgid "Primary Ticket Tags"
+msgstr "Etiquetes primàries del tiquet"
+
+#. module: helpdesk_somconnexio
+#: model:ir.model.fields,help:helpdesk_somconnexio.field_helpdesk_ticket__primary_tag_ids
+msgid "Primary tags for the helpdesk ticket."
+msgstr "Etiquetes primàries per al tiquet d'assistència."
+
+#. module: helpdesk_somconnexio
+#: model_terms:ir.ui.view,arch_db:helpdesk_somconnexio.helpdesk_ticket_mail_message_form_view_inherit
+msgid "Reply"
+msgstr "Resposta"
+
+#. module: helpdesk_somconnexio
+#: model_terms:ir.ui.view,arch_db:helpdesk_somconnexio.helpdesk_ticket_mail_message_form_view_inherit
+msgid "Reply All"
+msgstr "Respondre a tots"
+
+#. module: helpdesk_somconnexio
+#: model_terms:ir.ui.view,arch_db:helpdesk_somconnexio.sc_email_compose_message_helpdesk_wizard_form
+msgid "Save as Note"
+msgstr "Desar com a nota"
+
+#. module: helpdesk_somconnexio
+#: model_terms:ir.ui.view,arch_db:helpdesk_somconnexio.helpdesk_ticket_mail_message_form_view_inherit
+msgid "Scheduled"
+msgstr "Programat"
+
+#. module: helpdesk_somconnexio
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket__secondary_tag_ids
+msgid "Secondary Tags"
+msgstr "Etiquetes secundàries"
+
+#. module: helpdesk_somconnexio
+#: model:ir.actions.act_window,name:helpdesk_somconnexio.helpdesk_ticket_secondary_tag_action
+msgid "Secondary Ticket Tags"
+msgstr "Etiquetes secundàries del tiquet"
+
+#. module: helpdesk_somconnexio
+#: model:ir.model.fields,help:helpdesk_somconnexio.field_helpdesk_ticket__secondary_tag_ids
+msgid "Secondary tags for the helpdesk ticket."
+msgstr "Etiquetes secundàries per al tiquet d'assistència."
+
+#. module: helpdesk_somconnexio
+#: model_terms:ir.ui.view,arch_db:helpdesk_somconnexio.helpdesk_ticket_mail_message_form_view_inherit
+msgid "Share"
+msgstr "Comparteix"
+
+#. module: helpdesk_somconnexio
+#. odoo-python
+#: code:addons/helpdesk_somconnexio/wizards/mail_compose_message.py:0
+#, python-format
+msgid "This action is only available for helpdesk tickets."
+msgstr "Aquesta acció només està disponible per a tiquets d'assistència."
+
+#. module: helpdesk_somconnexio
+#: model_terms:ir.ui.view,arch_db:helpdesk_somconnexio.helpdesk_ticket_mail_message_form_view_inherit
+msgid "forward"
+msgstr "reenviar"
+
+#. module: helpdesk_somconnexio
+#: model_terms:ir.ui.view,arch_db:helpdesk_somconnexio.helpdesk_ticket_mail_message_form_view_inherit
+msgid "reply"
+msgstr "resposta"
+
+#. module: helpdesk_somconnexio
+#: model_terms:ir.ui.view,arch_db:helpdesk_somconnexio.helpdesk_ticket_mail_message_form_view_inherit
+msgid "reply to all"
+msgstr "respondre a tots"

odoo-addon-helpdesk_somconnexio-16.0.1.0.0/odoo/addons/helpdesk_somconnexio/i18n/es.po

@@ -0,0 +1,218 @@
+# Translation of Odoo Server.
+# This file contains the translation of the following modules:
+# 	* helpdesk_somconnexio
+#
+msgid ""
+msgstr ""
+"Project-Id-Version: Odoo Server 16.0\n"
+"Report-Msgid-Bugs-To: \n"
+"POT-Creation-Date: 2025-10-01 14:24+0000\n"
+"PO-Revision-Date: 2025-10-01 14:24+0000\n"
+"Last-Translator: \n"
+"Language-Team: \n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: \n"
+"Plural-Forms: \n"
+
+#. module: helpdesk_somconnexio
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_primary_tag__active
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_secondary_tag__active
+msgid "Active"
+msgstr "Activo"
+
+#. module: helpdesk_somconnexio
+#: model:ir.ui.menu,name:helpdesk_somconnexio.helpdesk_ticket_additional_tag_1_menu
+#: model_terms:ir.ui.view,arch_db:helpdesk_somconnexio.helpdesk_ticket_mail_message_form_view_inherit
+#: model_terms:ir.ui.view,arch_db:helpdesk_somconnexio.ticket_view_tree_extra_tags_inherit
+msgid "Additional Tags 1"
+msgstr "Etiquetas Adicionales 1"
+
+#. module: helpdesk_somconnexio
+#: model:ir.ui.menu,name:helpdesk_somconnexio.helpdesk_ticket_additional_tag_2_menu
+#: model_terms:ir.ui.view,arch_db:helpdesk_somconnexio.helpdesk_ticket_mail_message_form_view_inherit
+#: model_terms:ir.ui.view,arch_db:helpdesk_somconnexio.ticket_view_tree_extra_tags_inherit
+msgid "Additional Tags 2"
+msgstr "Etiquetas Adicionales 2"
+
+#. module: helpdesk_somconnexio
+#: model:ir.ui.menu,name:helpdesk_somconnexio.helpdesk_ticket_additional_tags_menu
+msgid "Additional Ticket Tags"
+msgstr "Etiquetas Adicionales del Tíquet"
+
+#. module: helpdesk_somconnexio
+#: model_terms:ir.ui.view,arch_db:helpdesk_somconnexio.helpdesk_ticket_mail_message_form_view_inherit
+msgid "Cancel Scheduled Email"
+msgstr "Cancelar Correo Electrónico Programado"
+
+#. module: helpdesk_somconnexio
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_primary_tag__color
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_secondary_tag__color
+msgid "Color Index"
+msgstr "Índice de Color"
+
+#. module: helpdesk_somconnexio
+#: model_terms:ir.ui.view,arch_db:helpdesk_somconnexio.helpdesk_ticket_mail_message_form_view_inherit
+msgid "Communications"
+msgstr "Comunicaciones"
+
+#. module: helpdesk_somconnexio
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_primary_tag__company_id
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_secondary_tag__company_id
+msgid "Company"
+msgstr "Compañía"
+
+#. module: helpdesk_somconnexio
+#: model_terms:ir.ui.view,arch_db:helpdesk_somconnexio.helpdesk_ticket_mail_message_form_view_inherit
+msgid "Create note"
+msgstr "Crear nota"
+
+#. module: helpdesk_somconnexio
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_primary_tag__create_uid
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_secondary_tag__create_uid
+msgid "Created by"
+msgstr "Creado por"
+
+#. module: helpdesk_somconnexio
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_primary_tag__create_date
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_secondary_tag__create_date
+msgid "Created on"
+msgstr "Creado en"
+
+#. module: helpdesk_somconnexio
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_primary_tag__display_name
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_secondary_tag__display_name
+msgid "Display Name"
+msgstr "Nombre a mostrar"
+
+#. module: helpdesk_somconnexio
+#: model:ir.model,name:helpdesk_somconnexio.model_mail_compose_message
+msgid "Email composition wizard"
+msgstr "Asistente de composición de correo electrónico"
+
+#. module: helpdesk_somconnexio
+#: model:ir.model,name:helpdesk_somconnexio.model_helpdesk_ticket
+msgid "Helpdesk Ticket"
+msgstr "Tíquet de Helpdesk"
+
+#. module: helpdesk_somconnexio
+#: model:ir.model,name:helpdesk_somconnexio.model_helpdesk_ticket_primary_tag
+msgid "Helpdesk Ticket Primary Tag"
+msgstr "Etiqueta Primaria del Tíquet"
+
+#. module: helpdesk_somconnexio
+#: model:ir.model,name:helpdesk_somconnexio.model_helpdesk_ticket_secondary_tag
+msgid "Helpdesk Ticket Secondary Tag"
+msgstr "Etiqueta Secundaria del Tíquet"
+
+#. module: helpdesk_somconnexio
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_primary_tag__id
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_secondary_tag__id
+msgid "ID"
+msgstr "ID"
+
+#. module: helpdesk_somconnexio
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_primary_tag____last_update
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_secondary_tag____last_update
+msgid "Last Modified on"
+msgstr "Última modificación en"
+
+#. module: helpdesk_somconnexio
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_primary_tag__write_uid
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_secondary_tag__write_uid
+msgid "Last Updated by"
+msgstr "Última actualización por"
+
+#. module: helpdesk_somconnexio
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_primary_tag__write_date
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_secondary_tag__write_date
+msgid "Last Updated on"
+msgstr "Última actualización en"
+
+#. module: helpdesk_somconnexio
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_primary_tag__name
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_secondary_tag__name
+msgid "Name"
+msgstr "Nombre"
+
+#. module: helpdesk_somconnexio
+#: model_terms:ir.ui.view,arch_db:helpdesk_somconnexio.ticket_view_tree_extra_tags_inherit
+msgid "Partner Category"
+msgstr "Categoría del Contacto"
+
+#. module: helpdesk_somconnexio
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket__primary_tag_ids
+msgid "Primary Tags"
+msgstr "Etiquetas Primarias"
+
+#. module: helpdesk_somconnexio
+#: model:ir.actions.act_window,name:helpdesk_somconnexio.helpdesk_ticket_primary_tag_action
+msgid "Primary Ticket Tags"
+msgstr "Etiquetas Primarias del Tíquet"
+
+#. module: helpdesk_somconnexio
+#: model:ir.model.fields,help:helpdesk_somconnexio.field_helpdesk_ticket__primary_tag_ids
+msgid "Primary tags for the helpdesk ticket."
+msgstr "Etiquetas Primarias para el tíquet de helpdesk."
+
+#. module: helpdesk_somconnexio
+#: model_terms:ir.ui.view,arch_db:helpdesk_somconnexio.helpdesk_ticket_mail_message_form_view_inherit
+msgid "Reply"
+msgstr "Responder"
+
+#. module: helpdesk_somconnexio
+#: model_terms:ir.ui.view,arch_db:helpdesk_somconnexio.helpdesk_ticket_mail_message_form_view_inherit
+msgid "Reply All"
+msgstr "Responder a todos"
+
+#. module: helpdesk_somconnexio
+#: model_terms:ir.ui.view,arch_db:helpdesk_somconnexio.sc_email_compose_message_helpdesk_wizard_form
+msgid "Save as Note"
+msgstr "Guardar como nota"
+
+#. module: helpdesk_somconnexio
+#: model_terms:ir.ui.view,arch_db:helpdesk_somconnexio.helpdesk_ticket_mail_message_form_view_inherit
+msgid "Scheduled"
+msgstr "Programado"
+
+#. module: helpdesk_somconnexio
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket__secondary_tag_ids
+msgid "Secondary Tags"
+msgstr "Etiquetas Secundarias"
+
+#. module: helpdesk_somconnexio
+#: model:ir.actions.act_window,name:helpdesk_somconnexio.helpdesk_ticket_secondary_tag_action
+msgid "Secondary Ticket Tags"
+msgstr "Etiquetas Secundarias del Ticket"
+
+#. module: helpdesk_somconnexio
+#: model:ir.model.fields,help:helpdesk_somconnexio.field_helpdesk_ticket__secondary_tag_ids
+msgid "Secondary tags for the helpdesk ticket."
+msgstr "Etiquetas Secundarias para el ticket de helpdesk."
+
+#. module: helpdesk_somconnexio
+#: model_terms:ir.ui.view,arch_db:helpdesk_somconnexio.helpdesk_ticket_mail_message_form_view_inherit
+msgid "Share"
+msgstr "Compartir"
+
+#. module: helpdesk_somconnexio
+#. odoo-python
+#: code:addons/helpdesk_somconnexio/wizards/mail_compose_message.py:0
+#, python-format
+msgid "This action is only available for helpdesk tickets."
+msgstr "Esta acción solo está disponible para tickets de soporte."
+
+#. module: helpdesk_somconnexio
+#: model_terms:ir.ui.view,arch_db:helpdesk_somconnexio.helpdesk_ticket_mail_message_form_view_inherit
+msgid "forward"
+msgstr "reenviar"
+
+#. module: helpdesk_somconnexio
+#: model_terms:ir.ui.view,arch_db:helpdesk_somconnexio.helpdesk_ticket_mail_message_form_view_inherit
+msgid "reply"
+msgstr "responder"
+
+#. module: helpdesk_somconnexio
+#: model_terms:ir.ui.view,arch_db:helpdesk_somconnexio.helpdesk_ticket_mail_message_form_view_inherit
+msgid "reply to all"
+msgstr "responder a todos"

odoo-addon-helpdesk_somconnexio-16.0.1.0.0/odoo/addons/helpdesk_somconnexio/i18n/helpdesk_somconnexio.pot

@@ -0,0 +1,218 @@
+# Translation of Odoo Server.
+# This file contains the translation of the following modules:
+# 	* helpdesk_somconnexio
+#
+msgid ""
+msgstr ""
+"Project-Id-Version: Odoo Server 16.0\n"
+"Report-Msgid-Bugs-To: \n"
+"POT-Creation-Date: 2025-10-01 14:24+0000\n"
+"PO-Revision-Date: 2025-10-01 14:24+0000\n"
+"Last-Translator: \n"
+"Language-Team: \n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: \n"
+"Plural-Forms: \n"
+
+#. module: helpdesk_somconnexio
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_primary_tag__active
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_secondary_tag__active
+msgid "Active"
+msgstr ""
+
+#. module: helpdesk_somconnexio
+#: model:ir.ui.menu,name:helpdesk_somconnexio.helpdesk_ticket_additional_tag_1_menu
+#: model_terms:ir.ui.view,arch_db:helpdesk_somconnexio.helpdesk_ticket_mail_message_form_view_inherit
+#: model_terms:ir.ui.view,arch_db:helpdesk_somconnexio.ticket_view_tree_extra_tags_inherit
+msgid "Additional Tags 1"
+msgstr ""
+
+#. module: helpdesk_somconnexio
+#: model:ir.ui.menu,name:helpdesk_somconnexio.helpdesk_ticket_additional_tag_2_menu
+#: model_terms:ir.ui.view,arch_db:helpdesk_somconnexio.helpdesk_ticket_mail_message_form_view_inherit
+#: model_terms:ir.ui.view,arch_db:helpdesk_somconnexio.ticket_view_tree_extra_tags_inherit
+msgid "Additional Tags 2"
+msgstr ""
+
+#. module: helpdesk_somconnexio
+#: model:ir.ui.menu,name:helpdesk_somconnexio.helpdesk_ticket_additional_tags_menu
+msgid "Additional Ticket Tags"
+msgstr ""
+
+#. module: helpdesk_somconnexio
+#: model_terms:ir.ui.view,arch_db:helpdesk_somconnexio.helpdesk_ticket_mail_message_form_view_inherit
+msgid "Cancel Scheduled Email"
+msgstr ""
+
+#. module: helpdesk_somconnexio
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_primary_tag__color
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_secondary_tag__color
+msgid "Color Index"
+msgstr ""
+
+#. module: helpdesk_somconnexio
+#: model_terms:ir.ui.view,arch_db:helpdesk_somconnexio.helpdesk_ticket_mail_message_form_view_inherit
+msgid "Communications"
+msgstr ""
+
+#. module: helpdesk_somconnexio
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_primary_tag__company_id
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_secondary_tag__company_id
+msgid "Company"
+msgstr ""
+
+#. module: helpdesk_somconnexio
+#: model_terms:ir.ui.view,arch_db:helpdesk_somconnexio.helpdesk_ticket_mail_message_form_view_inherit
+msgid "Create note"
+msgstr ""
+
+#. module: helpdesk_somconnexio
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_primary_tag__create_uid
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_secondary_tag__create_uid
+msgid "Created by"
+msgstr ""
+
+#. module: helpdesk_somconnexio
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_primary_tag__create_date
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_secondary_tag__create_date
+msgid "Created on"
+msgstr ""
+
+#. module: helpdesk_somconnexio
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_primary_tag__display_name
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_secondary_tag__display_name
+msgid "Display Name"
+msgstr ""
+
+#. module: helpdesk_somconnexio
+#: model:ir.model,name:helpdesk_somconnexio.model_mail_compose_message
+msgid "Email composition wizard"
+msgstr ""
+
+#. module: helpdesk_somconnexio
+#: model:ir.model,name:helpdesk_somconnexio.model_helpdesk_ticket
+msgid "Helpdesk Ticket"
+msgstr ""
+
+#. module: helpdesk_somconnexio
+#: model:ir.model,name:helpdesk_somconnexio.model_helpdesk_ticket_primary_tag
+msgid "Helpdesk Ticket Primary Tag"
+msgstr ""
+
+#. module: helpdesk_somconnexio
+#: model:ir.model,name:helpdesk_somconnexio.model_helpdesk_ticket_secondary_tag
+msgid "Helpdesk Ticket Secondary Tag"
+msgstr ""
+
+#. module: helpdesk_somconnexio
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_primary_tag__id
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_secondary_tag__id
+msgid "ID"
+msgstr ""
+
+#. module: helpdesk_somconnexio
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_primary_tag____last_update
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_secondary_tag____last_update
+msgid "Last Modified on"
+msgstr ""
+
+#. module: helpdesk_somconnexio
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_primary_tag__write_uid
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_secondary_tag__write_uid
+msgid "Last Updated by"
+msgstr ""
+
+#. module: helpdesk_somconnexio
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_primary_tag__write_date
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_secondary_tag__write_date
+msgid "Last Updated on"
+msgstr ""
+
+#. module: helpdesk_somconnexio
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_primary_tag__name
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket_secondary_tag__name
+msgid "Name"
+msgstr ""
+
+#. module: helpdesk_somconnexio
+#: model_terms:ir.ui.view,arch_db:helpdesk_somconnexio.ticket_view_tree_extra_tags_inherit
+msgid "Partner Category"
+msgstr ""
+
+#. module: helpdesk_somconnexio
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket__primary_tag_ids
+msgid "Primary Tags"
+msgstr ""
+
+#. module: helpdesk_somconnexio
+#: model:ir.actions.act_window,name:helpdesk_somconnexio.helpdesk_ticket_primary_tag_action
+msgid "Primary Ticket Tags"
+msgstr ""
+
+#. module: helpdesk_somconnexio
+#: model:ir.model.fields,help:helpdesk_somconnexio.field_helpdesk_ticket__primary_tag_ids
+msgid "Primary tags for the helpdesk ticket."
+msgstr ""
+
+#. module: helpdesk_somconnexio
+#: model_terms:ir.ui.view,arch_db:helpdesk_somconnexio.helpdesk_ticket_mail_message_form_view_inherit
+msgid "Reply"
+msgstr ""
+
+#. module: helpdesk_somconnexio
+#: model_terms:ir.ui.view,arch_db:helpdesk_somconnexio.helpdesk_ticket_mail_message_form_view_inherit
+msgid "Reply All"
+msgstr ""
+
+#. module: helpdesk_somconnexio
+#: model_terms:ir.ui.view,arch_db:helpdesk_somconnexio.sc_email_compose_message_helpdesk_wizard_form
+msgid "Save as Note"
+msgstr ""
+
+#. module: helpdesk_somconnexio
+#: model_terms:ir.ui.view,arch_db:helpdesk_somconnexio.helpdesk_ticket_mail_message_form_view_inherit
+msgid "Scheduled"
+msgstr ""
+
+#. module: helpdesk_somconnexio
+#: model:ir.model.fields,field_description:helpdesk_somconnexio.field_helpdesk_ticket__secondary_tag_ids
+msgid "Secondary Tags"
+msgstr ""
+
+#. module: helpdesk_somconnexio
+#: model:ir.actions.act_window,name:helpdesk_somconnexio.helpdesk_ticket_secondary_tag_action
+msgid "Secondary Ticket Tags"
+msgstr ""
+
+#. module: helpdesk_somconnexio
+#: model:ir.model.fields,help:helpdesk_somconnexio.field_helpdesk_ticket__secondary_tag_ids
+msgid "Secondary tags for the helpdesk ticket."
+msgstr ""
+
+#. module: helpdesk_somconnexio
+#: model_terms:ir.ui.view,arch_db:helpdesk_somconnexio.helpdesk_ticket_mail_message_form_view_inherit
+msgid "Share"
+msgstr ""
+
+#. module: helpdesk_somconnexio
+#. odoo-python
+#: code:addons/helpdesk_somconnexio/wizards/mail_compose_message.py:0
+#, python-format
+msgid "This action is only available for helpdesk tickets."
+msgstr ""
+
+#. module: helpdesk_somconnexio
+#: model_terms:ir.ui.view,arch_db:helpdesk_somconnexio.helpdesk_ticket_mail_message_form_view_inherit
+msgid "forward"
+msgstr ""
+
+#. module: helpdesk_somconnexio
+#: model_terms:ir.ui.view,arch_db:helpdesk_somconnexio.helpdesk_ticket_mail_message_form_view_inherit
+msgid "reply"
+msgstr ""
+
+#. module: helpdesk_somconnexio
+#: model_terms:ir.ui.view,arch_db:helpdesk_somconnexio.helpdesk_ticket_mail_message_form_view_inherit
+msgid "reply to all"
+msgstr ""

odoo-addon-helpdesk_somconnexio-16.0.1.0.0/odoo/addons/helpdesk_somconnexio/models/__init__.py

@@ -0,0 +1,3 @@
+from . import helpdesk_ticket_primary_tag
+from . import helpdesk_ticket_secondary_tag
+from . import helpdesk_ticket

odoo-addon-helpdesk_somconnexio-16.0.1.0.0/odoo/addons/helpdesk_somconnexio/models/helpdesk_ticket.py

@@ -0,0 +1,16 @@
+from odoo import models, fields
+
+
+class HelpdeskTicket(models.Model):
+    _inherit = "helpdesk.ticket"
+
+    primary_tag_ids = fields.Many2many(
+        comodel_name="helpdesk.ticket.primary.tag",
+        string="Primary Tags",
+        help="Primary tags for the helpdesk ticket.",
+    )
+    secondary_tag_ids = fields.Many2many(
+        comodel_name="helpdesk.ticket.secondary.tag",
+        string="Secondary Tags",
+        help="Secondary tags for the helpdesk ticket.",
+    )

odoo-addon-helpdesk_somconnexio-16.0.1.0.0/odoo/addons/helpdesk_somconnexio/models/helpdesk_ticket_primary_tag.py

@@ -0,0 +1,8 @@
+from odoo import models
+
+
+class HelpdeskTicketPrimaryTag(models.Model):
+    _name = "helpdesk.ticket.primary.tag"
+    _inherit = "helpdesk.ticket.tag"
+    _description = "Helpdesk Ticket Primary Tag"
+    _order = "name"

odoo-addon-helpdesk_somconnexio-16.0.1.0.0/odoo/addons/helpdesk_somconnexio/models/helpdesk_ticket_secondary_tag.py

@@ -0,0 +1,8 @@
+from odoo import models
+
+
+class HelpdeskTicketSecondaryTag(models.Model):
+    _name = "helpdesk.ticket.secondary.tag"
+    _inherit = "helpdesk.ticket.tag"
+    _description = "Helpdesk Ticket Secondary Tag"
+    _order = "name"

odoo-addon-helpdesk_somconnexio-16.0.1.0.0/odoo/addons/helpdesk_somconnexio/security/ir.model.access.csv

@@ -0,0 +1,3 @@
+id,name,model_id:id,group_id:id,perm_read,perm_write,perm_create,perm_unlink
+access_helpdesk_ticket_primary_tag,access_helpdesk_ticket_primary_tag,model_helpdesk_ticket_primary_tag,helpdesk_mgmt.group_helpdesk_user,1,1,1,1
+access_helpdesk_ticket_secondary_tag,access_helpdesk_ticket_secondary_tag,model_helpdesk_ticket_secondary_tag,helpdesk_mgmt.group_helpdesk_user,1,1,1,1

odoo-addon-helpdesk_somconnexio-16.0.1.0.0/odoo/addons/helpdesk_somconnexio/views/helpdesk_ticket_menu.xml

@@ -0,0 +1,36 @@
+<?xml version="1.0" encoding="UTF-8"?>
+<odoo>
+    <record id="helpdesk_ticket_primary_tag_action" model="ir.actions.act_window">
+        <field name="name">Primary Ticket Tags</field>
+        <field name="type">ir.actions.act_window</field>
+        <field name="res_model">helpdesk.ticket.primary.tag</field>
+        <field name="view_mode">tree,form</field>
+    </record>
+    <record id="helpdesk_ticket_secondary_tag_action" model="ir.actions.act_window">
+        <field name="name">Secondary Ticket Tags</field>
+        <field name="type">ir.actions.act_window</field>
+        <field name="res_model">helpdesk.ticket.secondary.tag</field>
+        <field name="view_mode">tree,form</field>
+    </record>
+    <menuitem
+        id="helpdesk_ticket_additional_tags_menu"
+        name="Additional Ticket Tags"
+        parent="helpdesk_mgmt.helpdesk_ticket_config_main_menu"
+        groups="helpdesk_mgmt.group_helpdesk_manager"
+        sequence="6"
+    />
+    <menuitem
+        id="helpdesk_ticket_additional_tag_1_menu"
+        name="Additional Tags 1"
+        parent="helpdesk_ticket_additional_tags_menu"
+        action="helpdesk_ticket_primary_tag_action"
+        sequence="1"
+    />
+    <menuitem
+        id="helpdesk_ticket_additional_tag_2_menu"
+        name="Additional Tags 2"
+        parent="helpdesk_ticket_additional_tags_menu"
+        action="helpdesk_ticket_secondary_tag_action"
+        sequence="2"
+    />
+</odoo>

odoo-addon-helpdesk_somconnexio-16.0.1.0.0/odoo/addons/helpdesk_somconnexio/views/helpdesk_ticket_view.xml

@@ -0,0 +1,134 @@
+<?xml version="1.0" encoding="UTF-8"?>
+<odoo>
+    <record id="helpdesk_ticket_mail_message_form_view_inherit" model="ir.ui.view">
+        <field name="name">helpdesk.ticket.mail.message.form.view.inherit</field>
+        <field name="model">helpdesk.ticket</field>
+        <field
+            name="inherit_id"
+            ref="helpdesk_ticket_mail_message.helpdesk_ticket_mail_message_form_view"
+        />
+        <field name="arch" type="xml">
+            <xpath expr="//field[@name='partner_name']" position="attributes">
+                <attribute name="invisible">1</attribute>
+            </xpath>
+            <xpath expr="//field[@name='partner_email']" position="attributes">
+                <attribute name="invisible">1</attribute>
+            </xpath>
+            <xpath expr="//field[@name='partner_category_id']" position="attributes">
+                <attribute name="invisible">1</attribute>
+            </xpath>
+            <xpath expr="//field[@name='partner_contact_phone']" position="attributes">
+                <attribute name="invisible">1</attribute>
+            </xpath>
+            <xpath expr="//field[@name='create_date']" position="attributes">
+                <attribute name="invisible">1</attribute>
+            </xpath>
+            <xpath expr="//field[@name='last_stage_update']" position="before">
+                <field name="create_date" readonly="1" />
+            </xpath>
+            <xpath expr="//field[@name='tag_ids']" position="after">
+                <field
+                    name="primary_tag_ids"
+                    widget="many2many_tags"
+                    options="{'color_field': 'color'}"
+                    string="Additional Tags 1"
+                />
+                <field
+                    name="secondary_tag_ids"
+                    widget="many2many_tags"
+                    options="{'color_field': 'color'}"
+                    string="Additional Tags 2"
+                />
+            </xpath>
+            <xpath expr="//page[@name='communications']" position="replace">
+            </xpath>
+            <xpath expr="//page[@name='description']" position="before">
+                <page string="Communications" name="communications">
+                    <button name="chatter_note_action" string="Create note" type="object" />
+                    <field
+                        name="message_emails_ids"
+                        widget="list_mail_icon_one2many"
+                        options="{'no_create': True, 'no_open': True, 'no_quick_create': True, 'no_edit': True, 'no_delete': True}"
+                        context="{'active_colors': False ,'limit_fields': ['body']}"
+                    >
+                        <tree editable="false" create="false" delete="false"
+                            default_order='date_subject desc'>
+                            <field name="message_type_mail" />
+                            <button name="mail_compose_action" help="Reply" type="object"
+                                attrs="{'invisible':[('message_type_mail', '=', 'email_sent')]}"
+                                icon="fa-reply" title="reply" />
+                            <button name="mail_compose_message_action_all" help="Reply All"
+                                type="object"
+                                attrs="{'invisible':[('message_type_mail', '!=', 'email_received')]}"
+                                icon="fa-reply-all" title="reply to all" />
+                            <button name="mail_compose_message_action_resend" help="Share"
+                                type="object"
+                                attrs="{'invisible':[('message_type_mail', '=', 'note')]}"
+                                icon="fa-share" title="forward" />
+                            <field name="date_subject" invisible="1" />
+                            <field name="date" invisible="1" />
+                            <field name="subject" invisible="1" />
+                            <field name="email_from" invisible="1" />
+                            <field name="email_to" invisible="1" />
+                            <field name="email_cc" invisible="1" />
+                            <field
+                                name="body"
+                                widget="list_message_group_field"
+                                options="{'field_groups': [['date','email_from','subject'],['body']]}"
+                            />
+                            <field name="scheduled_date" string="Scheduled" />
+                            <button name="action_cancel_scheduled_email"
+                                type="object"
+                                icon="fa-trash"
+                                title="Cancel Scheduled Email"
+                                attrs="{'invisible': [('scheduled_date', '=', False)]}"
+                                class="btn-secondary"
+                            />
+                            <field name="attachment_ids" invisible="1" />
+                            <field name="color_row" invisible="1" />
+                            <field name="color_background_row" invisible="1" />
+                            <field name="message_type" invisible="1" />
+                        </tree>
+                    </field>
+                </page>
+            </xpath>
+        </field>
+    </record>
+    <record id="ticket_view_form_rating_status_inherit" model="ir.ui.view">
+        <field name="name">ticket.view.form.rating.status.inherit</field>
+        <field name="model">helpdesk.ticket</field>
+        <field name="inherit_id" ref="helpdesk_mgmt_rating.ticket_view_form_rating_status" />
+        <field name="arch" type="xml">
+            <xpath expr="//group[@name='main']/group[3]/field[@name='rating_status']" position="attributes">
+                <attribute name="invisible">1</attribute>
+            </xpath>
+        </field>
+    </record>
+    <record id="ticket_view_tree_extra_tags_inherit" model="ir.ui.view">
+        <field name="name">ticket.view.tree.extra.tags.inherit</field>
+        <field name="model">helpdesk.ticket</field>
+        <field name="inherit_id" ref="helpdesk_mgmt.ticket_view_tree" />
+        <field name="arch" type="xml">
+            <xpath expr="//field[@name='tag_ids']" position="after">
+                <field
+                    name="primary_tag_ids"
+                    widget="many2many_tags"
+                    options="{'color_field': 'color'}"
+                    string="Additional Tags 1"
+                />
+                <field
+                    name="secondary_tag_ids"
+                    widget="many2many_tags"
+                    options="{'color_field': 'color'}"
+                    string="Additional Tags 2"
+                />
+                <field
+                    name="partner_category_id"
+                    string="Partner Category"
+                    widget="many2many_tags"
+                    optional="show"
+                />
+            </xpath>
+        </field>
+    </record>
+</odoo>

odoo-addon-helpdesk_somconnexio-16.0.1.0.0/odoo/addons/helpdesk_somconnexio/wizards/__init__.py

@@ -0,0 +1 @@
+from . import mail_compose_message

odoo-addon-helpdesk_somconnexio-16.0.1.0.0/odoo/addons/helpdesk_somconnexio/wizards/mail_compose_message.py

@@ -0,0 +1,46 @@
+from datetime import timedelta
+from odoo import models, fields
+from odoo.tools.translate import _
+from odoo.exceptions import UserError
+
+
+DELAY_SEND_MINUTES = 5
+
+
+class MailComposeMessage(models.TransientModel):
+    _inherit = "mail.compose.message"
+
+    def save_note(self):
+        self.ensure_one()
+
+        if self.model != "helpdesk.ticket":
+            raise UserError(_("This action is only available for helpdesk tickets."))
+
+        self.create(
+            {
+                "composition_mode": "comment",
+                "model": self.model,
+                "res_id": self.res_id,
+                "body": self.body,
+            }
+        )._action_send_mail()
+
+        return {"type": "ir.actions.act_window_close"}
+
+    def get_mail_values(self, res_ids):
+        """
+        Override to set a default scheduled date if none is provided.
+        Som Connexio requirement: if no scheduled date is set,
+        delay sending the email by a few minutes.
+        """
+        results = super(MailComposeMessage, self).get_mail_values(res_ids)
+
+        if self.model == "helpdesk.ticket" and not self.scheduled_date:
+            for res_id in results.keys():
+                delay_send = fields.Datetime.now() + timedelta(
+                    minutes=DELAY_SEND_MINUTES
+                )
+                if not results[res_id].get("scheduled_date"):
+                    results[res_id]["scheduled_date"] = delay_send
+
+        return results

odoo-addon-helpdesk_somconnexio-16.0.1.0.0/odoo/addons/helpdesk_somconnexio/wizards/mail_compose_message_view.xml

@@ -0,0 +1,32 @@
+<?xml version="1.0" encoding="UTF-8"?>
+<odoo>
+    <data>
+        <record model="ir.ui.view" id="sc_email_compose_message_helpdesk_wizard_form">
+            <field name="name">sc.email.compose.message.helpdesk.wizard.form</field>
+            <field name="model">mail.compose.message</field>
+            <field name="inherit_id" ref="helpdesk_ticket_mail_message.email_compose_message_helpdesk_wizard_form"/>
+            <field name="arch" type="xml">
+                <xpath expr="//notebook/page[1]/div/group/field[@name='template_id']" position="replace">
+                    <field
+                        name="template_id"
+                        options="{'no_create': True, 'no_open': True}"
+                        context="{'default_model': model, 'default_body_html': body, 'default_subject': subject, 'lang': lang}"
+                        domain="[('id', 'in', available_mail_template_ids)]"
+                    />
+                </xpath>
+                <xpath expr="//footer/button[@name='action_send_mail']" position="after">
+                    <button
+                        name="save_note"
+                        string="Save as Note"
+                        type="object"
+                        class="btn-primary"
+                        attrs="{'invisible': [('model', '!=', 'helpdesk.ticket')]}"
+                    />
+                </xpath>
+                <xpath expr="//footer/button[@name='action_save_as_template']" position="attributes">
+                    <attribute name="attrs">{'invisible': [('model', '=', 'helpdesk.ticket')]}</attribute>
+                </xpath>
+            </field>
+        </record>
+    </data>
+</odoo>

odoo-addon-helpdesk_somconnexio-16.0.1.0.0/odoo_addon_helpdesk_somconnexio.egg-info/PKG-INFO

@@ -0,0 +1,82 @@
+Metadata-Version: 1.2
+Name: odoo-addon-helpdesk-somconnexio
+Version: 16.0.1.0.0
+Summary: Odoo Helpdesk customizations for Som Connexió
+Home-page: https://coopdevs.org
+Author: Som It Cooperatiu SCCL, Som Connexió SCCL
+License: AGPL-3
+Description: ##################################
+         Helpdesk Ticketing - SomConnexio
+        ##################################
+        
+        ..
+           !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+           !! This file is generated by oca-gen-addon-readme !!
+           !! changes will be overwritten.                   !!
+           !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+           !! source digest: sha256:1614423d340008335f552b55056ced34554a9187993e584db2ccb85c9738b530
+           !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+        
+        .. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
+           :alt: Beta
+           :target: https://odoo-community.org/page/development-status
+        
+        .. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png
+           :alt: License: AGPL-3
+           :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
+        
+        .. |badge3| image:: https://img.shields.io/badge/gitlab-coopdevs%2Fodoo--somconnexio-lightgray.png?logo=gitlab
+           :alt: coopdevs/som-connexio/odoo-somconnexio
+           :target: https://git.coopdevs.org/coopdevs/som-connexio/odoo-somconnexio
+        
+        |badge1| |badge2| |badge3|
+        
+        This module supports the Helpdesk Ticketing project with SomConnexio
+        customizations.
+        
+        Incoming emails are converted into helpdesk tickets, which can be linked
+        to contracts or partners, divided into teams, assigned to users,
+        prioritized, and tracked through various stages until resolution. Email
+        communication is integrated, allowing users to respond to tickets
+        directly from the system.
+        
+        **Table of contents**
+        
+        .. contents::
+           :local:
+        
+        ***************
+         Configuration
+        ***************
+        
+        To configure the Helpdesk Ticketing system, follow these steps:
+        
+        #. Navigate to the "Tickets" menu.
+        #. Configure the necessary settings for ticket management, including
+           teams, categories and subcategories, stages and tags.
+        #. Set up email integration to allow incoming emails to be converted
+           into tickets.
+        
+        *******
+         Usage
+        *******
+        
+        Manage tickets by categorizing, assigning, and tracking them through
+        their lifecycle. Use the integrated email functionality to communicate
+        with customers directly from the ticketing system.
+        
+        **************
+         Contributors
+        **************
+        
+        -  ``Som IT SCCL <https://somit.coop/>``
+        
+           -  Álvaro García alvaro.garcia@somit.coop
+           -  Juan Manuel Regalado juanmanuel.regalado@somit.coop
+        
+Platform: UNKNOWN
+Classifier: Programming Language :: Python
+Classifier: Framework :: Odoo
+Classifier: Framework :: Odoo :: 16.0
+Classifier: License :: OSI Approved :: GNU Affero General Public License v3
+Requires-Python: >=3.10

odoo-addon-helpdesk_somconnexio-16.0.1.0.0/odoo_addon_helpdesk_somconnexio.egg-info/SOURCES.txt

@@ -0,0 +1,24 @@
+setup.py
+odoo/addons/helpdesk_somconnexio/CHANGELOG.md
+odoo/addons/helpdesk_somconnexio/README.rst
+odoo/addons/helpdesk_somconnexio/__init__.py
+odoo/addons/helpdesk_somconnexio/__manifest__.py
+odoo/addons/helpdesk_somconnexio/i18n/ca_ES.po
+odoo/addons/helpdesk_somconnexio/i18n/es.po
+odoo/addons/helpdesk_somconnexio/i18n/helpdesk_somconnexio.pot
+odoo/addons/helpdesk_somconnexio/models/__init__.py
+odoo/addons/helpdesk_somconnexio/models/helpdesk_ticket.py
+odoo/addons/helpdesk_somconnexio/models/helpdesk_ticket_primary_tag.py
+odoo/addons/helpdesk_somconnexio/models/helpdesk_ticket_secondary_tag.py
+odoo/addons/helpdesk_somconnexio/security/ir.model.access.csv
+odoo/addons/helpdesk_somconnexio/views/helpdesk_ticket_menu.xml
+odoo/addons/helpdesk_somconnexio/views/helpdesk_ticket_view.xml
+odoo/addons/helpdesk_somconnexio/wizards/__init__.py
+odoo/addons/helpdesk_somconnexio/wizards/mail_compose_message.py
+odoo/addons/helpdesk_somconnexio/wizards/mail_compose_message_view.xml
+odoo_addon_helpdesk_somconnexio.egg-info/PKG-INFO
+odoo_addon_helpdesk_somconnexio.egg-info/SOURCES.txt
+odoo_addon_helpdesk_somconnexio.egg-info/dependency_links.txt
+odoo_addon_helpdesk_somconnexio.egg-info/not-zip-safe
+odoo_addon_helpdesk_somconnexio.egg-info/requires.txt
+odoo_addon_helpdesk_somconnexio.egg-info/top_level.txt

odoo-addon-helpdesk_somconnexio-16.0.1.0.0/odoo_addon_helpdesk_somconnexio.egg-info/dependency_links.txt

@@ -0,0 +1 @@
+

odoo-addon-helpdesk_somconnexio-16.0.1.0.0/odoo_addon_helpdesk_somconnexio.egg-info/not-zip-safe

@@ -0,0 +1 @@
+

odoo-addon-helpdesk_somconnexio-16.0.1.0.0/odoo_addon_helpdesk_somconnexio.egg-info/requires.txt

@@ -0,0 +1,3 @@
+odoo-addon-helpdesk-mgmt-rating==16.0.1.0.1
+odoo-addon-helpdesk-ticket-mail-message==16.0.1.0.9.9
+odoo<16.1dev,>=16.0a

odoo-addon-helpdesk_somconnexio-16.0.1.0.0/odoo_addon_helpdesk_somconnexio.egg-info/top_level.txt

@@ -0,0 +1 @@
+odoo

odoo-addon-helpdesk_somconnexio-16.0.1.0.0/setup.cfg

@@ -0,0 +1,4 @@
+[egg_info]
+tag_build = 
+tag_date = 0
+

odoo-addon-helpdesk_somconnexio-16.0.1.0.0/setup.py

@@ -0,0 +1,11 @@
+import setuptools
+
+setuptools.setup(
+    setup_requires=['setuptools-odoo'],
+    odoo_addon={
+        "depends_override": {
+           "helpdesk_mgmt_rating": "odoo-addon-helpdesk-mgmt-rating==16.0.1.0.1",  # noqa E501
+           "helpdesk_ticket_mail_message": "odoo-addon-helpdesk-ticket-mail-message==16.0.1.0.9.9",  # noqa E501
+        }
+    },
+)