botocore 1.35.46__tar.gz → 1.35.47__tar.gz

{botocore-1.35.46/botocore.egg-info → botocore-1.35.47}/PKG-INFO

@@ -1,6 +1,6 @@
 Metadata-Version: 2.1
 Name: botocore
-Version: 1.35.46
+Version: 1.35.47
 Summary: Low-level, data-driven core of boto 3.
 Home-page: https://github.com/boto/botocore
 Author: Amazon Web Services

{botocore-1.35.46 → botocore-1.35.47}/botocore/__init__.py

@@ -16,7 +16,7 @@ import logging
 import os
 import re
 
-__version__ = '1.35.46'
+__version__ = '1.35.47'
 
 
 class NullHandler(logging.Handler):

{botocore-1.35.46 → botocore-1.35.47}/botocore/data/bedrock/2023-04-20/service-2.json

@@ -2437,7 +2437,7 @@
         },
         "instructSupported":{
           "shape":"InstructSupported",
-          "documentation":"<p>Specifies if the imported model supports fine tuning.</p>"
+          "documentation":"<p>Specifies if the imported model supports converse.</p>"
         }
       }
     },
@@ -3804,7 +3804,7 @@
         },
         "instructSupported":{
           "shape":"InstructSupported",
-          "documentation":"<p>Specifies if the imported model supports fine tuning.</p>"
+          "documentation":"<p>Specifies if the imported model supports converse.</p>"
         },
         "modelArchitecture":{
           "shape":"ModelArchitecture",

{botocore-1.35.46 → botocore-1.35.47}/botocore/data/connect/2017-08-08/service-2.json

@@ -258,7 +258,7 @@
         {"shape":"ResourceConflictException"},
         {"shape":"InternalServiceException"}
       ],
-      "documentation":"<p>Associates an agent with a traffic distribution group.</p>",
+      "documentation":"<p>Associates an agent with a traffic distribution group. This API can be called only in the Region where the traffic distribution group is created.</p>",
       "idempotent":true
     },
     "AssociateUserProficiencies":{
@@ -735,7 +735,7 @@
         {"shape":"ResourceConflictException"},
         {"shape":"ResourceNotReadyException"}
       ],
-      "documentation":"<p>Creates a traffic distribution group given an Amazon Connect instance that has been replicated. </p> <note> <p>The <code>SignInConfig</code> distribution is available only on a default <code>TrafficDistributionGroup</code> (see the <code>IsDefault</code> parameter in the <a href=\"https://docs.aws.amazon.com/connect/latest/APIReference/API_TrafficDistributionGroup.html\">TrafficDistributionGroup</a> data type). If you call <code>UpdateTrafficDistribution</code> with a modified <code>SignInConfig</code> and a non-default <code>TrafficDistributionGroup</code>, an <code>InvalidRequestException</code> is returned.</p> </note> <p>For more information about creating traffic distribution groups, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/setup-traffic-distribution-groups.html\">Set up traffic distribution groups</a> in the <i>Amazon Connect Administrator Guide</i>. </p>"
+      "documentation":"<p>Creates a traffic distribution group given an Amazon Connect instance that has been replicated.</p> <note> <p>The <code>SignInConfig</code> distribution is available only on a default <code>TrafficDistributionGroup</code> (see the <code>IsDefault</code> parameter in the <a href=\"https://docs.aws.amazon.com/connect/latest/APIReference/API_TrafficDistributionGroup.html\">TrafficDistributionGroup</a> data type). If you call <code>UpdateTrafficDistribution</code> with a modified <code>SignInConfig</code> and a non-default <code>TrafficDistributionGroup</code>, an <code>InvalidRequestException</code> is returned.</p> </note> <p>For more information about creating traffic distribution groups, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/setup-traffic-distribution-groups.html\">Set up traffic distribution groups</a> in the <i>Amazon Connect Administrator Guide</i>. </p>"
     },
     "CreateUseCase":{
       "name":"CreateUseCase",
@@ -1876,7 +1876,7 @@
         {"shape":"ResourceConflictException"},
         {"shape":"InternalServiceException"}
       ],
-      "documentation":"<p>Disassociates an agent from a traffic distribution group.</p>",
+      "documentation":"<p>Disassociates an agent from a traffic distribution group. This API can be called only in the Region where the traffic distribution group is created.</p>",
       "idempotent":true
     },
     "DisassociateUserProficiencies":{
@@ -2047,7 +2047,7 @@
         {"shape":"ThrottlingException"},
         {"shape":"ResourceNotFoundException"}
       ],
-      "documentation":"<p>Gets metric data from the specified Amazon Connect instance. </p> <p> <code>GetMetricDataV2</code> offers more features than <a href=\"https://docs.aws.amazon.com/connect/latest/APIReference/API_GetMetricData.html\">GetMetricData</a>, the previous version of this API. It has new metrics, offers filtering at a metric level, and offers the ability to filter and group data by channels, queues, routing profiles, agents, and agent hierarchy levels. It can retrieve historical data for the last 3 months, at varying intervals. </p> <p>For a description of the historical metrics that are supported by <code>GetMetricDataV2</code> and <code>GetMetricData</code>, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html\">Historical metrics definitions</a> in the <i>Amazon Connect Administrator Guide</i>.</p>"
+      "documentation":"<p>Gets metric data from the specified Amazon Connect instance. </p> <p> <code>GetMetricDataV2</code> offers more features than <a href=\"https://docs.aws.amazon.com/connect/latest/APIReference/API_GetMetricData.html\">GetMetricData</a>, the previous version of this API. It has new metrics, offers filtering at a metric level, and offers the ability to filter and group data by channels, queues, routing profiles, agents, and agent hierarchy levels. It can retrieve historical data for the last 3 months, at varying intervals. It does not support agent queues.</p> <p>For a description of the historical metrics that are supported by <code>GetMetricDataV2</code> and <code>GetMetricData</code>, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html\">Historical metrics definitions</a> in the <i>Amazon Connect Administrator Guide</i>.</p>"
     },
     "GetPromptFile":{
       "name":"GetPromptFile",
@@ -3419,6 +3419,24 @@
       ],
       "documentation":"<p>Places an outbound call to a contact, and then initiates the flow. It performs the actions in the flow that's specified (in <code>ContactFlowId</code>).</p> <p>Agents do not initiate the outbound API, which means that they do not dial the contact. If the flow places an outbound call to a contact, and then puts the contact in queue, the call is then routed to the agent, like any other inbound case.</p> <p>There is a 60-second dialing timeout for this operation. If the call is not connected after 60 seconds, it fails.</p> <note> <p>UK numbers with a 447 prefix are not allowed by default. Before you can dial these UK mobile numbers, you must submit a service quota increase request. For more information, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html\">Amazon Connect Service Quotas</a> in the <i>Amazon Connect Administrator Guide</i>. </p> </note> <note> <p>Campaign calls are not allowed by default. Before you can make a call with <code>TrafficType</code> = <code>CAMPAIGN</code>, you must submit a service quota increase request to the quota <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html#outbound-communications-quotas\">Amazon Connect campaigns</a>. </p> </note>"
     },
+    "StartScreenSharing":{
+      "name":"StartScreenSharing",
+      "http":{
+        "method":"PUT",
+        "requestUri":"/contact/screen-sharing"
+      },
+      "input":{"shape":"StartScreenSharingRequest"},
+      "output":{"shape":"StartScreenSharingResponse"},
+      "errors":[
+        {"shape":"InternalServiceException"},
+        {"shape":"AccessDeniedException"},
+        {"shape":"InvalidRequestException"},
+        {"shape":"InvalidParameterException"},
+        {"shape":"ThrottlingException"},
+        {"shape":"ResourceNotFoundException"}
+      ],
+      "documentation":"<p>Starts screen sharing for a contact. For more information about screen sharing, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/inapp-calling.html\">Set up in-app, web, video calling, and screen sharing capabilities</a> in the <i>Amazon Connect Administrator Guide</i>. </p>"
+    },
     "StartTaskContact":{
       "name":"StartTaskContact",
       "http":{
@@ -5335,7 +5353,7 @@
       "members":{
         "TrafficDistributionGroupId":{
           "shape":"TrafficDistributionGroupIdOrArn",
-          "documentation":"<p>The identifier of the traffic distribution group. This can be the ID or the ARN if the API is being called in the Region where the traffic distribution group was created. The ARN must be provided if the call is from the replicated Region.</p>",
+          "documentation":"<p>The identifier of the traffic distribution group. This can be the ID or the ARN of the traffic distribution group.</p>",
           "location":"uri",
           "locationName":"TrafficDistributionGroupId"
         },
@@ -7909,7 +7927,7 @@
       "members":{
         "Id":{
           "shape":"TrafficDistributionGroupId",
-          "documentation":"<p>The identifier of the traffic distribution group. This can be the ID or the ARN if the API is being called in the Region where the traffic distribution group was created. The ARN must be provided if the call is from the replicated Region.</p>"
+          "documentation":"<p>The identifier of the traffic distribution group. This can be the ID or the ARN of the traffic distribution group.</p>"
         },
         "Arn":{
           "shape":"TrafficDistributionGroupArn",
@@ -8867,7 +8885,7 @@
       "members":{
         "TrafficDistributionGroupId":{
           "shape":"TrafficDistributionGroupIdOrArn",
-          "documentation":"<p>The identifier of the traffic distribution group. This can be the ID or the ARN if the API is being called in the Region where the traffic distribution group was created. The ARN must be provided if the call is from the replicated Region.</p>",
+          "documentation":"<p>The identifier of the traffic distribution group. This can be the ID or the ARN of the traffic distribution group.</p>",
           "location":"uri",
           "locationName":"TrafficDistributionGroupId"
         }
@@ -10163,7 +10181,7 @@
       "members":{
         "TrafficDistributionGroupId":{
           "shape":"TrafficDistributionGroupIdOrArn",
-          "documentation":"<p>The identifier of the traffic distribution group. This can be the ID or the ARN if the API is being called in the Region where the traffic distribution group was created. The ARN must be provided if the call is from the replicated Region.</p>",
+          "documentation":"<p>The identifier of the traffic distribution group. This can be the ID or the ARN of the traffic distribution group.</p>",
           "location":"uri",
           "locationName":"TrafficDistributionGroupId"
         },
@@ -11942,7 +11960,7 @@
         },
         "Metrics":{
           "shape":"MetricsV2",
-          "documentation":"<p>The metrics to retrieve. Specify the name, groupings, and filters for each metric. The following historical metrics are available. For a description of each metric, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html\">Historical metrics definitions</a> in the <i>Amazon Connect Administrator Guide</i>.</p> <dl> <dt>ABANDONMENT_RATE</dt> <dd> <p>Unit: Percent</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#abandonment-rate-historical\">Abandonment rate</a> </p> </dd> <dt>AGENT_ADHERENT_TIME</dt> <dd> <p>This metric is available only in Amazon Web Services Regions where <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region\">Forecasting, capacity planning, and scheduling</a> is available.</p> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy </p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#adherent-time-historical\">Adherent time</a> </p> </dd> <dt>AGENT_ANSWER_RATE</dt> <dd> <p>Unit: Percent</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-answer-rate-historical\">Agent answer rate</a> </p> </dd> <dt>AGENT_NON_ADHERENT_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#non-adherent-time\">Non-adherent time</a> </p> </dd> <dt>AGENT_NON_RESPONSE</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy </p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-non-response\">Agent non-response</a> </p> </dd> <dt>AGENT_NON_RESPONSE_WITHOUT_CUSTOMER_ABANDONS</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> <p>Data for this metric is available starting from October 1, 2023 0:00:00 GMT.</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-nonresponse-no-abandon-historical\">Agent non-response without customer abandons</a> </p> </dd> <dt>AGENT_OCCUPANCY</dt> <dd> <p>Unit: Percentage</p> <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy </p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#occupancy-historical\">Occupancy</a> </p> </dd> <dt>AGENT_SCHEDULE_ADHERENCE</dt> <dd> <p>This metric is available only in Amazon Web Services Regions where <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region\">Forecasting, capacity planning, and scheduling</a> is available.</p> <p>Unit: Percent</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#adherence-historical\">Adherence</a> </p> </dd> <dt>AGENT_SCHEDULED_TIME</dt> <dd> <p>This metric is available only in Amazon Web Services Regions where <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region\">Forecasting, capacity planning, and scheduling</a> is available.</p> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#scheduled-time-historical\">Scheduled time</a> </p> </dd> <dt>AVG_ABANDON_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-queue-abandon-time-historical\">Average queue abandon time</a> </p> </dd> <dt>AVG_ACTIVE_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-active-time-historical\">Average active time</a> </p> </dd> <dt>AVG_AFTER_CONTACT_WORK_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid metric filter key: <code>INITIATION_METHOD</code> </p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-acw-time-historical\">Average after contact work time</a> </p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>AVG_AGENT_CONNECTING_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid metric filter key: <code>INITIATION_METHOD</code>. For now, this metric only supports the following as <code>INITIATION_METHOD</code>: <code>INBOUND</code> | <code>OUTBOUND</code> | <code>CALLBACK</code> | <code>API</code> </p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-avg-agent-api-connecting-time\">Average agent API connecting time</a> </p> <note> <p>The <code>Negate</code> key in Metric Level Filters is not applicable for this metric.</p> </note> </dd> <dt>AVG_AGENT_PAUSE_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-pause-time-historical\">Average agent pause time</a> </p> </dd> <dt>AVG_CASE_RELATED_CONTACTS</dt> <dd> <p>Unit: Count</p> <p>Required filter key: CASE_TEMPLATE_ARN</p> <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contacts-case-historical\">Average contacts per case</a> </p> </dd> <dt>AVG_CASE_RESOLUTION_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Required filter key: CASE_TEMPLATE_ARN</p> <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-case-resolution-time-historical\">Average case resolution time</a> </p> </dd> <dt>AVG_CONTACT_DURATION</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contact-duration-historical\">Average contact duration</a> </p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>AVG_CONVERSATION_DURATION</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-conversation-duration-historical\">Average conversation duration</a> </p> </dd> <dt>AVG_DIALS_PER_MINUTE</dt> <dd> <p>This metric is available only for contacts analyzed by outbound campaigns analytics.</p> <p>Unit: Count</p> <p>Valid groupings and filters: Campaign, Agent, Queue, Routing Profile</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-dials-historical\">Average dials per minute</a> </p> </dd> <dt>AVG_FLOW_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource published timestamp</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-flow-time-historical\">Average flow time</a> </p> </dd> <dt>AVG_GREETING_TIME_AGENT</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-greeting-time-agent-historical\">Average agent greeting time</a> </p> </dd> <dt>AVG_HANDLE_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, RoutingStepExpression</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-handle-time-historical\">Average handle time</a> </p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>AVG_HOLD_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-customer-hold-time-historical\">Average customer hold time</a> </p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>AVG_HOLD_TIME_ALL_CONTACTS</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#avg-customer-hold-time-all-contacts-historical\">Average customer hold time all contacts</a> </p> </dd> <dt>AVG_HOLDS</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-holds-historical\">Average holds</a> </p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>AVG_INTERACTION_AND_HOLD_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-customer-hold-time-historical\">Average agent interaction and customer hold time</a> </p> </dd> <dt>AVG_INTERACTION_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid metric filter key: <code>INITIATION_METHOD</code> </p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-time-historical\">Average agent interaction time</a> </p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>AVG_INTERRUPTIONS_AGENT</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-agent-historical\">Average agent interruptions</a> </p> </dd> <dt>AVG_INTERRUPTION_TIME_AGENT</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-time-agent-historical\">Average agent interruption time</a> </p> </dd> <dt>AVG_NON_TALK_TIME</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##average-non-talk-time-historical\">Average non-talk time</a> </p> </dd> <dt>AVG_QUEUE_ANSWER_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-queue-answer-time-historical\">Average queue answer time</a> </p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>AVG_RESOLUTION_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-resolution-time-historical\">Average resolution time</a> </p> </dd> <dt>AVG_TALK_TIME</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-historical\">Average talk time</a> </p> </dd> <dt>AVG_TALK_TIME_AGENT</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-agent-historical\">Average agent talk time</a> </p> </dd> <dt>AVG_TALK_TIME_CUSTOMER</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-customer-historical\">Average customer talk time</a> </p> </dd> <dt>AVG_WAIT_TIME_AFTER_CUSTOMER_CONNECTION</dt> <dd> <p>This metric is available only for contacts analyzed by outbound campaigns analytics.</p> <p>Unit: Seconds</p> <p>Valid groupings and filters: Campaign</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-wait-time-historical\">Average wait time after customer connection</a> </p> </dd> <dt>CAMPAIGN_CONTACTS_ABANDONED_AFTER_X</dt> <dd> <p>This metric is available only for contacts analyzed by outbound campaigns analytics.</p> <p>Unit: Count</p> <p>Valid groupings and filters: Campaign, Agent </p> <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>GT</code> (for <i>Greater than</i>).</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-historical\">Campaign contacts abandoned after X</a> </p> </dd> <dt>CAMPAIGN_CONTACTS_ABANDONED_AFTER_X_RATE</dt> <dd> <p>This metric is available only for contacts analyzed by outbound campaigns analytics.</p> <p>Unit: Percent</p> <p>Valid groupings and filters: Campaign, Agent </p> <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>GT</code> (for <i>Greater than</i>).</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-rate-historical\">Campaign contacts abandoned after X rate</a> </p> </dd> <dt>CASES_CREATED</dt> <dd> <p>Unit: Count</p> <p>Required filter key: CASE_TEMPLATE_ARN</p> <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-created-historical\">Cases created</a> </p> </dd> <dt>CONTACTS_CREATED</dt> <dd> <p>Unit: Count</p> <p>Valid metric filter key: <code>INITIATION_METHOD</code> </p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical\">Contacts created</a> </p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>CONTACTS_HANDLED</dt> <dd> <p>Unit: Count</p> <p>Valid metric filter key: <code>INITIATION_METHOD</code>, <code>DISCONNECT_REASON</code> </p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, RoutingStepExpression, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical\">API contacts handled</a> </p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>CONTACTS_HANDLED_BY_CONNECTED_TO_AGENT</dt> <dd> <p>Unit: Count</p> <p>Valid metric filter key: <code>INITIATION_METHOD</code> </p> <p>Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical\">Contacts handled (connected to agent timestamp)</a> </p> </dd> <dt>CONTACTS_HOLD_ABANDONS</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical\">Contacts hold disconnect</a> </p> </dd> <dt>CONTACTS_ON_HOLD_AGENT_DISCONNECT</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical\">Contacts hold agent disconnect</a> </p> </dd> <dt>CONTACTS_ON_HOLD_CUSTOMER_DISCONNECT</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical\">Contacts hold customer disconnect</a> </p> </dd> <dt>CONTACTS_PUT_ON_HOLD</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical\">Contacts put on hold</a> </p> </dd> <dt>CONTACTS_TRANSFERRED_OUT_EXTERNAL</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical\">Contacts transferred out external</a> </p> </dd> <dt>CONTACTS_TRANSFERRED_OUT_INTERNAL</dt> <dd> <p>Unit: Percent</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical\">Contacts transferred out internal</a> </p> </dd> <dt>CONTACTS_QUEUED</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical\">Contacts queued</a> </p> </dd> <dt>CONTACTS_QUEUED_BY_ENQUEUE</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical\">Contacts queued (enqueue timestamp)</a> </p> </dd> <dt>CONTACTS_REMOVED_FROM_QUEUE_IN_X</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Q in Connect</p> <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds. For <code>Comparison</code>, you can use <code>LT</code> (for \"Less than\") or <code>LTE</code> (for \"Less than equal\").</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-removed-historical\">Contacts removed from queue in X seconds</a> </p> </dd> <dt>CONTACTS_RESOLVED_IN_X</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>Threshold: For <code>ThresholdValue</code> enter any whole number from 1 to 604800 (inclusive), in seconds. For <code>Comparison</code>, you can use <code>LT</code> (for \"Less than\") or <code>LTE</code> (for \"Less than equal\").</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical\">Contacts resolved in X</a> </p> </dd> <dt>CONTACTS_TRANSFERRED_OUT</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical\">Contacts transferred out</a> </p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>CONTACTS_TRANSFERRED_OUT_BY_AGENT</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical\">Contacts transferred out by agent</a> </p> </dd> <dt>CONTACTS_TRANSFERRED_OUT_FROM_QUEUE</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical\">Contacts transferred out queue</a> </p> </dd> <dt>CURRENT_CASES</dt> <dd> <p>Unit: Count</p> <p>Required filter key: CASE_TEMPLATE_ARN</p> <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical\">Current cases</a> </p> </dd> <dt>DELIVERY_ATTEMPTS</dt> <dd> <p>This metric is available only for contacts analyzed by outbound campaigns analytics.</p> <p>Unit: Count</p> <p>Valid metric filter key: <code>ANSWERING_MACHINE_DETECTION_STATUS</code>, <code>DISCONNECT_REASON</code> </p> <p>Valid groupings and filters: Campaign, Agent, Queue, Routing Profile, Answering Machine Detection Status, Disconnect Reason</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempts-historical\">Delivery attempts</a> </p> </dd> <dt>DELIVERY_ATTEMPT_DISPOSITION_RATE</dt> <dd> <p>This metric is available only for contacts analyzed by outbound campaigns analytics, and with the answering machine detection enabled.</p> <p>Unit: Percent</p> <p>Valid metric filter key: <code>ANSWERING_MACHINE_DETECTION_STATUS</code>, <code>DISCONNECT_REASON</code> </p> <p>Valid groupings and filters: Campaign, Agent, Answering Machine Detection Status, Disconnect Reason</p> <note> <p>Answering Machine Detection Status and Disconnect Reason are valid filters but not valid groupings.</p> </note> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempt-disposition-rate-historical\">Delivery attempt disposition rate</a> </p> </dd> <dt>FLOWS_OUTCOME</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource published timestamp</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical\">Flows outcome</a> </p> </dd> <dt>FLOWS_STARTED</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows resource ID, Initiation method, Resource published timestamp</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical\">Flows started</a> </p> </dd> <dt>HUMAN_ANSWERED_CALLS</dt> <dd> <p>This metric is available only for contacts analyzed by outbound campaigns analytics, and with the answering machine detection enabled.</p> <p>Unit: Count</p> <p>Valid groupings and filters: Campaign, Agent</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#human-answered-historical\">Human answered</a> </p> </dd> <dt>MAX_FLOW_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource published timestamp</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-flow-time-historical\">Maximum flow time</a> </p> </dd> <dt>MAX_QUEUED_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical\">Maximum queued time</a> </p> </dd> <dt>MIN_FLOW_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource published timestamp</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#minimum-flow-time-historical\">Minimum flow time</a> </p> </dd> <dt>PERCENT_CASES_FIRST_CONTACT_RESOLVED</dt> <dd> <p>Unit: Percent</p> <p>Required filter key: CASE_TEMPLATE_ARN</p> <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical\">Cases resolved on first contact</a> </p> </dd> <dt>PERCENT_CONTACTS_STEP_EXPIRED</dt> <dd> <p>Unit: Percent</p> <p>Valid groupings and filters: Queue, RoutingStepExpression</p> <p>UI name: This metric is available in Real-time Metrics UI but not on the Historical Metrics UI.</p> </dd> <dt>PERCENT_CONTACTS_STEP_JOINED</dt> <dd> <p>Unit: Percent</p> <p>Valid groupings and filters: Queue, RoutingStepExpression</p> <p>UI name: This metric is available in Real-time Metrics UI but not on the Historical Metrics UI.</p> </dd> <dt>PERCENT_FLOWS_OUTCOME</dt> <dd> <p>Unit: Percent</p> <p>Valid metric filter key: <code>FLOWS_OUTCOME_TYPE</code> </p> <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource published timestamp</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-percentage-historical\">Flows outcome percentage</a>.</p> <note> <p>The <code>FLOWS_OUTCOME_TYPE</code> is not a valid grouping.</p> </note> </dd> <dt>PERCENT_NON_TALK_TIME</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Percentage</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical\">Non-talk time percent</a> </p> </dd> <dt>PERCENT_TALK_TIME</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Percentage</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical\">Talk time percent</a> </p> </dd> <dt>PERCENT_TALK_TIME_AGENT</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Percentage</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical\">Agent talk time percent</a> </p> </dd> <dt>PERCENT_TALK_TIME_CUSTOMER</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Percentage</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical\">Customer talk time percent</a> </p> </dd> <dt>REOPENED_CASE_ACTIONS</dt> <dd> <p>Unit: Count</p> <p>Required filter key: CASE_TEMPLATE_ARN</p> <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical\">Cases reopened</a> </p> </dd> <dt>RESOLVED_CASE_ACTIONS</dt> <dd> <p>Unit: Count</p> <p>Required filter key: CASE_TEMPLATE_ARN</p> <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historical\">Cases resolved</a> </p> </dd> <dt>SERVICE_LEVEL</dt> <dd> <p>You can include up to 20 SERVICE_LEVEL metrics in a request.</p> <p>Unit: Percent</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Q in Connect</p> <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds. For <code>Comparison</code>, you can use <code>LT</code> (for \"Less than\") or <code>LTE</code> (for \"Less than equal\").</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical\">Service level X</a> </p> </dd> <dt>STEP_CONTACTS_QUEUED</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, RoutingStepExpression</p> <p>UI name: This metric is available in Real-time Metrics UI but not on the Historical Metrics UI.</p> </dd> <dt>SUM_AFTER_CONTACT_WORK_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical\">After contact work time</a> </p> </dd> <dt>SUM_CONNECTING_TIME_AGENT</dt> <dd> <p>Unit: Seconds</p> <p>Valid metric filter key: <code>INITIATION_METHOD</code>. This metric only supports the following filter keys as <code>INITIATION_METHOD</code>: <code>INBOUND</code> | <code>OUTBOUND</code> | <code>CALLBACK</code> | <code>API</code> </p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time\">Agent API connecting time</a> </p> <note> <p>The <code>Negate</code> key in Metric Level Filters is not applicable for this metric.</p> </note> </dd> <dt>CONTACTS_ABANDONED</dt> <dd> <p>Unit: Count</p> <p>Metric filter: </p> <ul> <li> <p>Valid values: <code>API</code>| <code>Incoming</code> | <code>Outbound</code> | <code>Transfer</code> | <code>Callback</code> | <code>Queue_Transfer</code>| <code>Disconnect</code> </p> </li> </ul> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, RoutingStepExpression, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical\">Contact abandoned</a> </p> </dd> <dt>SUM_CONTACTS_ABANDONED_IN_X</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds. For <code>Comparison</code>, you can use <code>LT</code> (for \"Less than\") or <code>LTE</code> (for \"Less than equal\").</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical\">Contacts abandoned in X seconds</a> </p> </dd> <dt>SUM_CONTACTS_ANSWERED_IN_X</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds. For <code>Comparison</code>, you can use <code>LT</code> (for \"Less than\") or <code>LTE</code> (for \"Less than equal\").</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical\">Contacts answered in X seconds</a> </p> </dd> <dt>SUM_CONTACT_FLOW_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical\">Contact flow time</a> </p> </dd> <dt>SUM_CONTACT_TIME_AGENT</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical\">Agent on contact time</a> </p> </dd> <dt>SUM_CONTACTS_DISCONNECTED </dt> <dd> <p>Valid metric filter key: <code>DISCONNECT_REASON</code> </p> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical\">Contact disconnected</a> </p> </dd> <dt>SUM_ERROR_STATUS_TIME_AGENT</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical\">Error status time</a> </p> </dd> <dt>SUM_HANDLE_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical\">Contact handle time</a> </p> </dd> <dt>SUM_HOLD_TIME</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical\">Customer hold time</a> </p> </dd> <dt>SUM_IDLE_TIME_AGENT</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica\">Agent idle time</a> </p> </dd> <dt>SUM_INTERACTION_AND_HOLD_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical\">Agent interaction and hold time</a> </p> </dd> <dt>SUM_INTERACTION_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical\">Agent interaction time</a> </p> </dd> <dt>SUM_NON_PRODUCTIVE_TIME_AGENT</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical\">Non-Productive Time</a> </p> </dd> <dt>SUM_ONLINE_TIME_AGENT</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical\">Online time</a> </p> </dd> <dt>SUM_RETRY_CALLBACK_ATTEMPTS</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical\">Callback attempts</a> </p> </dd> </dl>"
+          "documentation":"<p>The metrics to retrieve. Specify the name, groupings, and filters for each metric. The following historical metrics are available. For a description of each metric, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html\">Historical metrics definitions</a> in the <i>Amazon Connect Administrator Guide</i>.</p> <dl> <dt>ABANDONMENT_RATE</dt> <dd> <p>Unit: Percent</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#abandonment-rate-historical\">Abandonment rate</a> </p> </dd> <dt>AGENT_ADHERENT_TIME</dt> <dd> <p>This metric is available only in Amazon Web Services Regions where <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region\">Forecasting, capacity planning, and scheduling</a> is available.</p> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy </p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#adherent-time-historical\">Adherent time</a> </p> </dd> <dt>AGENT_ANSWER_RATE</dt> <dd> <p>Unit: Percent</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-answer-rate-historical\">Agent answer rate</a> </p> </dd> <dt>AGENT_NON_ADHERENT_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#non-adherent-time\">Non-adherent time</a> </p> </dd> <dt>AGENT_NON_RESPONSE</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy </p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-non-response\">Agent non-response</a> </p> </dd> <dt>AGENT_NON_RESPONSE_WITHOUT_CUSTOMER_ABANDONS</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> <p>Data for this metric is available starting from October 1, 2023 0:00:00 GMT.</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-nonresponse-no-abandon-historical\">Agent non-response without customer abandons</a> </p> </dd> <dt>AGENT_OCCUPANCY</dt> <dd> <p>Unit: Percentage</p> <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy </p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#occupancy-historical\">Occupancy</a> </p> </dd> <dt>AGENT_SCHEDULE_ADHERENCE</dt> <dd> <p>This metric is available only in Amazon Web Services Regions where <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region\">Forecasting, capacity planning, and scheduling</a> is available.</p> <p>Unit: Percent</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#adherence-historical\">Adherence</a> </p> </dd> <dt>AGENT_SCHEDULED_TIME</dt> <dd> <p>This metric is available only in Amazon Web Services Regions where <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region\">Forecasting, capacity planning, and scheduling</a> is available.</p> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#scheduled-time-historical\">Scheduled time</a> </p> </dd> <dt>AVG_ABANDON_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-queue-abandon-time-historical\">Average queue abandon time</a> </p> </dd> <dt>AVG_ACTIVE_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-active-time-historical\">Average active time</a> </p> </dd> <dt>AVG_AFTER_CONTACT_WORK_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid metric filter key: <code>INITIATION_METHOD</code> </p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-acw-time-historical\">Average after contact work time</a> </p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>AVG_AGENT_CONNECTING_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid metric filter key: <code>INITIATION_METHOD</code>. For now, this metric only supports the following as <code>INITIATION_METHOD</code>: <code>INBOUND</code> | <code>OUTBOUND</code> | <code>CALLBACK</code> | <code>API</code> </p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-avg-agent-api-connecting-time\">Average agent API connecting time</a> </p> <note> <p>The <code>Negate</code> key in metric-level filters is not applicable for this metric.</p> </note> </dd> <dt>AVG_AGENT_PAUSE_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-pause-time-historical\">Average agent pause time</a> </p> </dd> <dt>AVG_CASE_RELATED_CONTACTS</dt> <dd> <p>Unit: Count</p> <p>Required filter key: CASE_TEMPLATE_ARN</p> <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contacts-case-historical\">Average contacts per case</a> </p> </dd> <dt>AVG_CASE_RESOLUTION_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Required filter key: CASE_TEMPLATE_ARN</p> <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-case-resolution-time-historical\">Average case resolution time</a> </p> </dd> <dt>AVG_CONTACT_DURATION</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contact-duration-historical\">Average contact duration</a> </p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>AVG_CONVERSATION_DURATION</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-conversation-duration-historical\">Average conversation duration</a> </p> </dd> <dt>AVG_DIALS_PER_MINUTE</dt> <dd> <p>This metric is available only for contacts analyzed by outbound campaigns analytics.</p> <p>Unit: Count</p> <p>Valid groupings and filters: Campaign, Agent, Queue, Routing Profile</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-dials-historical\">Average dials per minute</a> </p> </dd> <dt>AVG_FLOW_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource published timestamp</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-flow-time-historical\">Average flow time</a> </p> </dd> <dt>AVG_GREETING_TIME_AGENT</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-greeting-time-agent-historical\">Average agent greeting time</a> </p> </dd> <dt>AVG_HANDLE_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, RoutingStepExpression</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-handle-time-historical\">Average handle time</a> </p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>AVG_HOLD_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-customer-hold-time-historical\">Average customer hold time</a> </p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>AVG_HOLD_TIME_ALL_CONTACTS</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#avg-customer-hold-time-all-contacts-historical\">Average customer hold time all contacts</a> </p> </dd> <dt>AVG_HOLDS</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-holds-historical\">Average holds</a> </p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>AVG_INTERACTION_AND_HOLD_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-customer-hold-time-historical\">Average agent interaction and customer hold time</a> </p> </dd> <dt>AVG_INTERACTION_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid metric filter key: <code>INITIATION_METHOD</code> </p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-time-historical\">Average agent interaction time</a> </p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>AVG_INTERRUPTIONS_AGENT</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-agent-historical\">Average agent interruptions</a> </p> </dd> <dt>AVG_INTERRUPTION_TIME_AGENT</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-time-agent-historical\">Average agent interruption time</a> </p> </dd> <dt>AVG_NON_TALK_TIME</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##average-non-talk-time-historical\">Average non-talk time</a> </p> </dd> <dt>AVG_QUEUE_ANSWER_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-queue-answer-time-historical\">Average queue answer time</a> </p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>AVG_RESOLUTION_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-resolution-time-historical\">Average resolution time</a> </p> </dd> <dt>AVG_TALK_TIME</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-historical\">Average talk time</a> </p> </dd> <dt>AVG_TALK_TIME_AGENT</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-agent-historical\">Average agent talk time</a> </p> </dd> <dt>AVG_TALK_TIME_CUSTOMER</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-customer-historical\">Average customer talk time</a> </p> </dd> <dt>AVG_WAIT_TIME_AFTER_CUSTOMER_CONNECTION</dt> <dd> <p>This metric is available only for contacts analyzed by outbound campaigns analytics.</p> <p>Unit: Seconds</p> <p>Valid groupings and filters: Campaign</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-wait-time-historical\">Average wait time after customer connection</a> </p> </dd> <dt>CAMPAIGN_CONTACTS_ABANDONED_AFTER_X</dt> <dd> <p>This metric is available only for contacts analyzed by outbound campaigns analytics.</p> <p>Unit: Count</p> <p>Valid groupings and filters: Campaign, Agent </p> <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>GT</code> (for <i>Greater than</i>).</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-historical\">Campaign contacts abandoned after X</a> </p> </dd> <dt>CAMPAIGN_CONTACTS_ABANDONED_AFTER_X_RATE</dt> <dd> <p>This metric is available only for contacts analyzed by outbound campaigns analytics.</p> <p>Unit: Percent</p> <p>Valid groupings and filters: Campaign, Agent </p> <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>GT</code> (for <i>Greater than</i>).</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#campaign-contacts-abandoned-rate-historical\">Campaign contacts abandoned after X rate</a> </p> </dd> <dt>CASES_CREATED</dt> <dd> <p>Unit: Count</p> <p>Required filter key: CASE_TEMPLATE_ARN</p> <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-created-historical\">Cases created</a> </p> </dd> <dt>CONTACTS_CREATED</dt> <dd> <p>Unit: Count</p> <p>Valid metric filter key: <code>INITIATION_METHOD</code> </p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical\">Contacts created</a> </p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>CONTACTS_HANDLED</dt> <dd> <p>Unit: Count</p> <p>Valid metric filter key: <code>INITIATION_METHOD</code>, <code>DISCONNECT_REASON</code> </p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, RoutingStepExpression, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical\">API contacts handled</a> </p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>CONTACTS_HANDLED_BY_CONNECTED_TO_AGENT</dt> <dd> <p>Unit: Count</p> <p>Valid metric filter key: <code>INITIATION_METHOD</code> </p> <p>Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical\">Contacts handled (connected to agent timestamp)</a> </p> </dd> <dt>CONTACTS_HOLD_ABANDONS</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical\">Contacts hold disconnect</a> </p> </dd> <dt>CONTACTS_ON_HOLD_AGENT_DISCONNECT</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical\">Contacts hold agent disconnect</a> </p> </dd> <dt>CONTACTS_ON_HOLD_CUSTOMER_DISCONNECT</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical\">Contacts hold customer disconnect</a> </p> </dd> <dt>CONTACTS_PUT_ON_HOLD</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical\">Contacts put on hold</a> </p> </dd> <dt>CONTACTS_TRANSFERRED_OUT_EXTERNAL</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical\">Contacts transferred out external</a> </p> </dd> <dt>CONTACTS_TRANSFERRED_OUT_INTERNAL</dt> <dd> <p>Unit: Percent</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical\">Contacts transferred out internal</a> </p> </dd> <dt>CONTACTS_QUEUED</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical\">Contacts queued</a> </p> </dd> <dt>CONTACTS_QUEUED_BY_ENQUEUE</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical\">Contacts queued (enqueue timestamp)</a> </p> </dd> <dt>CONTACTS_REMOVED_FROM_QUEUE_IN_X</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Q in Connect</p> <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds. For <code>Comparison</code>, you can use <code>LT</code> (for \"Less than\") or <code>LTE</code> (for \"Less than equal\").</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-removed-historical\">Contacts removed from queue in X seconds</a> </p> </dd> <dt>CONTACTS_RESOLVED_IN_X</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds. For <code>Comparison</code>, you can use <code>LT</code> (for \"Less than\") or <code>LTE</code> (for \"Less than equal\").</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical\">Contacts resolved in X</a> </p> </dd> <dt>CONTACTS_TRANSFERRED_OUT</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical\">Contacts transferred out</a> </p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>CONTACTS_TRANSFERRED_OUT_BY_AGENT</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical\">Contacts transferred out by agent</a> </p> </dd> <dt>CONTACTS_TRANSFERRED_OUT_FROM_QUEUE</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical\">Contacts transferred out queue</a> </p> </dd> <dt>CURRENT_CASES</dt> <dd> <p>Unit: Count</p> <p>Required filter key: CASE_TEMPLATE_ARN</p> <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical\">Current cases</a> </p> </dd> <dt>DELIVERY_ATTEMPTS</dt> <dd> <p>This metric is available only for contacts analyzed by outbound campaigns analytics.</p> <p>Unit: Count</p> <p>Valid metric filter key: <code>ANSWERING_MACHINE_DETECTION_STATUS</code>, <code>DISCONNECT_REASON</code> </p> <p>Valid groupings and filters: Campaign, Agent, Queue, Routing Profile, Answering Machine Detection Status, Disconnect Reason</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempts-historical\">Delivery attempts</a> </p> </dd> <dt>DELIVERY_ATTEMPT_DISPOSITION_RATE</dt> <dd> <p>This metric is available only for contacts analyzed by outbound campaigns analytics, and with the answering machine detection enabled.</p> <p>Unit: Percent</p> <p>Valid metric filter key: <code>ANSWERING_MACHINE_DETECTION_STATUS</code>, <code>DISCONNECT_REASON</code> </p> <p>Valid groupings and filters: Campaign, Agent, Answering Machine Detection Status, Disconnect Reason</p> <note> <p>Answering Machine Detection Status and Disconnect Reason are valid filters but not valid groupings.</p> </note> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#delivery-attempt-disposition-rate-historical\">Delivery attempt disposition rate</a> </p> </dd> <dt>FLOWS_OUTCOME</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource published timestamp</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical\">Flows outcome</a> </p> </dd> <dt>FLOWS_STARTED</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows resource ID, Initiation method, Resource published timestamp</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical\">Flows started</a> </p> </dd> <dt>HUMAN_ANSWERED_CALLS</dt> <dd> <p>This metric is available only for contacts analyzed by outbound campaigns analytics, and with the answering machine detection enabled.</p> <p>Unit: Count</p> <p>Valid groupings and filters: Campaign, Agent</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#human-answered-historical\">Human answered</a> </p> </dd> <dt>MAX_FLOW_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource published timestamp</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-flow-time-historical\">Maximum flow time</a> </p> </dd> <dt>MAX_QUEUED_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical\">Maximum queued time</a> </p> </dd> <dt>MIN_FLOW_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource published timestamp</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#minimum-flow-time-historical\">Minimum flow time</a> </p> </dd> <dt>PERCENT_CASES_FIRST_CONTACT_RESOLVED</dt> <dd> <p>Unit: Percent</p> <p>Required filter key: CASE_TEMPLATE_ARN</p> <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical\">Cases resolved on first contact</a> </p> </dd> <dt>PERCENT_CONTACTS_STEP_EXPIRED</dt> <dd> <p>Unit: Percent</p> <p>Valid groupings and filters: Queue, RoutingStepExpression</p> <p>UI name: This metric is available in Real-time Metrics UI but not on the Historical Metrics UI.</p> </dd> <dt>PERCENT_CONTACTS_STEP_JOINED</dt> <dd> <p>Unit: Percent</p> <p>Valid groupings and filters: Queue, RoutingStepExpression</p> <p>UI name: This metric is available in Real-time Metrics UI but not on the Historical Metrics UI.</p> </dd> <dt>PERCENT_FLOWS_OUTCOME</dt> <dd> <p>Unit: Percent</p> <p>Valid metric filter key: <code>FLOWS_OUTCOME_TYPE</code> </p> <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource published timestamp</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-percentage-historical\">Flows outcome percentage</a>.</p> <note> <p>The <code>FLOWS_OUTCOME_TYPE</code> is not a valid grouping.</p> </note> </dd> <dt>PERCENT_NON_TALK_TIME</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Percentage</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical\">Non-talk time percent</a> </p> </dd> <dt>PERCENT_TALK_TIME</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Percentage</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical\">Talk time percent</a> </p> </dd> <dt>PERCENT_TALK_TIME_AGENT</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Percentage</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical\">Agent talk time percent</a> </p> </dd> <dt>PERCENT_TALK_TIME_CUSTOMER</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Percentage</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical\">Customer talk time percent</a> </p> </dd> <dt>REOPENED_CASE_ACTIONS</dt> <dd> <p>Unit: Count</p> <p>Required filter key: CASE_TEMPLATE_ARN</p> <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical\">Cases reopened</a> </p> </dd> <dt>RESOLVED_CASE_ACTIONS</dt> <dd> <p>Unit: Count</p> <p>Required filter key: CASE_TEMPLATE_ARN</p> <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historical\">Cases resolved</a> </p> </dd> <dt>SERVICE_LEVEL</dt> <dd> <p>You can include up to 20 SERVICE_LEVEL metrics in a request.</p> <p>Unit: Percent</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Q in Connect</p> <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds. For <code>Comparison</code>, you can use <code>LT</code> (for \"Less than\") or <code>LTE</code> (for \"Less than equal\").</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical\">Service level X</a> </p> </dd> <dt>STEP_CONTACTS_QUEUED</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, RoutingStepExpression</p> <p>UI name: This metric is available in Real-time Metrics UI but not on the Historical Metrics UI.</p> </dd> <dt>SUM_AFTER_CONTACT_WORK_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical\">After contact work time</a> </p> </dd> <dt>SUM_CONNECTING_TIME_AGENT</dt> <dd> <p>Unit: Seconds</p> <p>Valid metric filter key: <code>INITIATION_METHOD</code>. This metric only supports the following filter keys as <code>INITIATION_METHOD</code>: <code>INBOUND</code> | <code>OUTBOUND</code> | <code>CALLBACK</code> | <code>API</code> </p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time\">Agent API connecting time</a> </p> <note> <p>The <code>Negate</code> key in metric-level filters is not applicable for this metric.</p> </note> </dd> <dt>CONTACTS_ABANDONED</dt> <dd> <p>Unit: Count</p> <p>Metric filter: </p> <ul> <li> <p>Valid values: <code>API</code>| <code>Incoming</code> | <code>Outbound</code> | <code>Transfer</code> | <code>Callback</code> | <code>Queue_Transfer</code>| <code>Disconnect</code> </p> </li> </ul> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, RoutingStepExpression, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical\">Contact abandoned</a> </p> </dd> <dt>SUM_CONTACTS_ABANDONED_IN_X</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds. For <code>Comparison</code>, you can use <code>LT</code> (for \"Less than\") or <code>LTE</code> (for \"Less than equal\").</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical\">Contacts abandoned in X seconds</a> </p> </dd> <dt>SUM_CONTACTS_ANSWERED_IN_X</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds. For <code>Comparison</code>, you can use <code>LT</code> (for \"Less than\") or <code>LTE</code> (for \"Less than equal\").</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical\">Contacts answered in X seconds</a> </p> </dd> <dt>SUM_CONTACT_FLOW_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical\">Contact flow time</a> </p> </dd> <dt>SUM_CONTACT_TIME_AGENT</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical\">Agent on contact time</a> </p> </dd> <dt>SUM_CONTACTS_DISCONNECTED </dt> <dd> <p>Valid metric filter key: <code>DISCONNECT_REASON</code> </p> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical\">Contact disconnected</a> </p> </dd> <dt>SUM_ERROR_STATUS_TIME_AGENT</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical\">Error status time</a> </p> </dd> <dt>SUM_HANDLE_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical\">Contact handle time</a> </p> </dd> <dt>SUM_HOLD_TIME</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical\">Customer hold time</a> </p> </dd> <dt>SUM_IDLE_TIME_AGENT</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica\">Agent idle time</a> </p> </dd> <dt>SUM_INTERACTION_AND_HOLD_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical\">Agent interaction and hold time</a> </p> </dd> <dt>SUM_INTERACTION_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical\">Agent interaction time</a> </p> </dd> <dt>SUM_NON_PRODUCTIVE_TIME_AGENT</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical\">Non-Productive Time</a> </p> </dd> <dt>SUM_ONLINE_TIME_AGENT</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical\">Online time</a> </p> </dd> <dt>SUM_RETRY_CALLBACK_ATTEMPTS</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical\">Callback attempts</a> </p> </dd> </dl>"
         },
         "NextToken":{
           "shape":"NextToken2500",
@@ -15526,15 +15544,15 @@
       "members":{
         "MetricFilterKey":{
           "shape":"String",
-          "documentation":"<p>The key to use for filtering data. </p> <p>Valid metric filter keys: <code>INITIATION_METHOD</code>, <code>DISCONNECT_REASON</code>. These are the same values as the <code>InitiationMethod</code> and <code>DisconnectReason</code> in the contact record. For more information, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/ctr-data-model.html#ctr-ContactTraceRecord\">ContactTraceRecord</a> in the <i>Amazon Connect Administrator Guide</i>. </p>"
+          "documentation":"<p>The key to use for filtering data. </p> <p>Valid metric filter keys: </p> <ul> <li> <p>ANSWERING_MACHINE_DETECTION_STATUS</p> </li> <li> <p>CASE_STATUS</p> </li> <li> <p>DISCONNECT_REASON</p> </li> <li> <p>FLOWS_ACTION_IDENTIFIER</p> </li> <li> <p>FLOWS_NEXT_ACTION_IDENTIFIER</p> </li> <li> <p>FLOWS_OUTCOME_TYPE</p> </li> <li> <p>FLOWS_RESOURCE_TYPE</p> </li> <li> <p>INITIATION_METHOD</p> </li> </ul>"
         },
         "MetricFilterValues":{
           "shape":"MetricFilterValueList",
-          "documentation":"<p>The values to use for filtering data. </p> <p>Valid metric filter values for <code>INITIATION_METHOD</code>: <code>INBOUND</code> | <code>OUTBOUND</code> | <code>TRANSFER</code> | <code>QUEUE_TRANSFER</code> | <code>CALLBACK</code> | <code>API</code> | <code>WEBRTC_API</code> | <code>MONITOR</code> | <code>DISCONNECT</code> | <code>EXTERNAL_OUTBOUND</code> </p> <p>Valid metric filter values for <code>DISCONNECT_REASON</code>: <code>CUSTOMER_DISCONNECT</code> | <code>AGENT_DISCONNECT</code> | <code>THIRD_PARTY_DISCONNECT</code> | <code>TELECOM_PROBLEM</code> | <code>BARGED</code> | <code>CONTACT_FLOW_DISCONNECT</code> | <code>OTHER</code> | <code>EXPIRED</code> | <code>API</code> </p>"
+          "documentation":"<p>The values to use for filtering data. Values for metric-level filters can be either a fixed set of values or a customized list, depending on the use case.</p> <p>For valid values of metric-level filters <code>INITIATION_METHOD</code>, <code>DISCONNECT_REASON</code>, and <code>ANSWERING_MACHINE_DETECTION_STATUS</code>, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/ctr-data-model.html#ctr-ContactTraceRecord\">ContactTraceRecord</a> in the <i>Amazon Connect Administrator Guide</i>. </p> <p>For valid values of the metric-level filter <code>FLOWS_OUTCOME_TYPE</code>, see the description for the <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical\">Flow outcome</a> metric in the <i>Amazon Connect Administrator Guide</i>.</p>"
         },
         "Negate":{
           "shape":"Boolean",
-          "documentation":"<p>The flag to use to filter on requested metric filter values or to not filter on requested metric filter values. By default the negate is <code>false</code>, which indicates to filter on the requested metric filter. </p>"
+          "documentation":"<p>If set to <code>true</code>, the API response contains results that filter out the results matched by the metric-level filters condition. By default, <code>Negate</code> is set to <code>false</code>. </p>"
         }
       },
       "documentation":"<p>Contains information about the filter used when retrieving metrics. <code>MetricFiltersV2</code> can be used on the following metrics: <code>AVG_AGENT_CONNECTING_TIME</code>, <code>CONTACTS_CREATED</code>, <code>CONTACTS_HANDLED</code>, <code>SUM_CONTACTS_DISCONNECTED</code>.</p>"
@@ -15877,10 +15895,14 @@
       "members":{
         "Video":{
           "shape":"VideoCapability",
-          "documentation":"<p>The configuration having the video sharing capabilities for participants over the call.</p>"
+          "documentation":"<p>The configuration having the video and screen sharing capabilities for participants over the call.</p>"
+        },
+        "ScreenShare":{
+          "shape":"ScreenShareCapability",
+          "documentation":"<p>The screen sharing capability that is enabled for the participant. <code>SEND</code> indicates the participant can share their screen.</p>"
         }
       },
-      "documentation":"<p>The configuration for the allowed capabilities for participants present over the call.</p>"
+      "documentation":"<p>The configuration for the allowed video and screen sharing capabilities for participants present over the call. For more information, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/inapp-calling.html\">Set up in-app, web, video calling, and screen sharing capabilities</a> in the <i>Amazon Connect Administrator Guide</i>.</p>"
     },
     "ParticipantDetails":{
       "type":"structure",
@@ -18555,6 +18577,10 @@
       "min":1,
       "pattern":"s3://\\S+/.+|https://\\\\S+\\\\.s3\\\\.\\\\S+\\\\.amazonaws\\\\.com/\\\\S+"
     },
+    "ScreenShareCapability":{
+      "type":"string",
+      "enum":["SEND"]
+    },
     "SearchAgentStatusesRequest":{
       "type":"structure",
       "required":["InstanceId"],
@@ -20252,6 +20278,33 @@
         }
       }
     },
+    "StartScreenSharingRequest":{
+      "type":"structure",
+      "required":[
+        "InstanceId",
+        "ContactId"
+      ],
+      "members":{
+        "ClientToken":{
+          "shape":"ClientToken",
+          "documentation":"<p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided, the Amazon Web Services SDK populates this field. For more information about idempotency, see <a href=\"https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/\">Making retries safe with idempotent APIs</a>.</p>",
+          "idempotencyToken":true
+        },
+        "InstanceId":{
+          "shape":"InstanceId",
+          "documentation":"<p>The identifier of the Amazon Connect instance. You can <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html\">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>"
+        },
+        "ContactId":{
+          "shape":"ContactId",
+          "documentation":"<p>The identifier of the contact in this instance of Amazon Connect. </p>"
+        }
+      }
+    },
+    "StartScreenSharingResponse":{
+      "type":"structure",
+      "members":{
+      }
+    },
     "StartTaskContactRequest":{
       "type":"structure",
       "required":[

{botocore-1.35.46 → botocore-1.35.47}/botocore/data/ec2/2016-11-15/service-2.json

@@ -37787,7 +37787,43 @@
         "g6e.12xlarge",
         "g6e.16xlarge",
         "g6e.24xlarge",
-        "g6e.48xlarge"
+        "g6e.48xlarge",
+        "c8g.medium",
+        "c8g.large",
+        "c8g.xlarge",
+        "c8g.2xlarge",
+        "c8g.4xlarge",
+        "c8g.8xlarge",
+        "c8g.12xlarge",
+        "c8g.16xlarge",
+        "c8g.24xlarge",
+        "c8g.48xlarge",
+        "c8g.metal-24xl",
+        "c8g.metal-48xl",
+        "m8g.medium",
+        "m8g.large",
+        "m8g.xlarge",
+        "m8g.2xlarge",
+        "m8g.4xlarge",
+        "m8g.8xlarge",
+        "m8g.12xlarge",
+        "m8g.16xlarge",
+        "m8g.24xlarge",
+        "m8g.48xlarge",
+        "m8g.metal-24xl",
+        "m8g.metal-48xl",
+        "x8g.medium",
+        "x8g.large",
+        "x8g.xlarge",
+        "x8g.2xlarge",
+        "x8g.4xlarge",
+        "x8g.8xlarge",
+        "x8g.12xlarge",
+        "x8g.16xlarge",
+        "x8g.24xlarge",
+        "x8g.48xlarge",
+        "x8g.metal-24xl",
+        "x8g.metal-48xl"
       ]
     },
     "InstanceTypeHypervisor":{