botocore 1.34.106__tar.gz → 1.34.108__tar.gz

{botocore-1.34.106/botocore.egg-info → botocore-1.34.108}/PKG-INFO

@@ -1,6 +1,6 @@
 Metadata-Version: 2.1
 Name: botocore
-Version: 1.34.106
+Version: 1.34.108
 Summary: Low-level, data-driven core of boto 3.
 Home-page: https://github.com/boto/botocore
 Author: Amazon Web Services

{botocore-1.34.106 → botocore-1.34.108}/botocore/__init__.py

@@ -16,7 +16,7 @@ import logging
 import os
 import re
 
-__version__ = '1.34.106'
+__version__ = '1.34.108'
 
 
 class NullHandler(logging.Handler):

{botocore-1.34.106 → botocore-1.34.108}/botocore/data/acm-pca/2017-08-22/service-2.json

@@ -5,6 +5,7 @@
     "endpointPrefix":"acm-pca",
     "jsonVersion":"1.1",
     "protocol":"json",
+    "protocols":["json"],
     "serviceAbbreviation":"ACM-PCA",
     "serviceFullName":"AWS Certificate Manager Private Certificate Authority",
     "serviceId":"ACM PCA",

{botocore-1.34.106 → botocore-1.34.108}/botocore/data/acm-pca/2017-08-22/waiters-2.json

@@ -16,6 +16,11 @@
                     "state": "retry",
                     "matcher": "error",
                     "expected": "RequestInProgressException"
+                },
+                {
+                    "state": "failure",
+                    "matcher": "error",
+                    "expected": "AccessDeniedException"
                 }
             ]
         },
@@ -34,6 +39,11 @@
                     "state": "retry",
                     "matcher": "error",
                     "expected": "RequestInProgressException"
+                },
+                {
+                    "state": "failure",
+                    "matcher": "error",
+                    "expected": "AccessDeniedException"
                 }
             ]
         },
@@ -54,6 +64,11 @@
                     "matcher": "path",
                     "argument": "AuditReportStatus",
                     "expected": "FAILED"
+                },
+                {
+                    "state": "failure",
+                    "matcher": "error",
+                    "expected": "AccessDeniedException"
                 }
             ]
         }

{botocore-1.34.106 → botocore-1.34.108}/botocore/data/application-autoscaling/2016-02-06/service-2.json

@@ -5,6 +5,7 @@
     "endpointPrefix":"application-autoscaling",
     "jsonVersion":"1.1",
     "protocol":"json",
+    "protocols":["json"],
     "serviceFullName":"Application Auto Scaling",
     "serviceId":"Application Auto Scaling",
     "signatureVersion":"v4",

{botocore-1.34.106 → botocore-1.34.108}/botocore/data/codebuild/2016-10-06/service-2.json

@@ -1014,7 +1014,7 @@
         },
         "timeoutInMinutes":{
           "shape":"WrapperInt",
-          "documentation":"<p>How long, in minutes, from 5 to 480 (8 hours), for CodeBuild to wait before timing out this build if it does not get marked as completed.</p>"
+          "documentation":"<p>How long, in minutes, from 5 to 2160 (36 hours), for CodeBuild to wait before timing out this build if it does not get marked as completed.</p>"
         },
         "queuedTimeoutInMinutes":{
           "shape":"WrapperInt",
@@ -1424,6 +1424,11 @@
       },
       "documentation":"<p>Contains summary information about a batch build group.</p>"
     },
+    "BuildTimeOut":{
+      "type":"integer",
+      "max":2160,
+      "min":5
+    },
     "Builds":{
       "type":"list",
       "member":{"shape":"Build"}
@@ -1674,8 +1679,8 @@
           "documentation":"<p>The ARN of the IAM role that enables CodeBuild to interact with dependent Amazon Web Services services on behalf of the Amazon Web Services account.</p>"
         },
         "timeoutInMinutes":{
-          "shape":"TimeOut",
-          "documentation":"<p>How long, in minutes, from 5 to 480 (8 hours), for CodeBuild to wait before it times out any build that has not been marked as completed. The default is 60 minutes.</p>"
+          "shape":"BuildTimeOut",
+          "documentation":"<p>How long, in minutes, from 5 to 2160 (36 hours), for CodeBuild to wait before it times out any build that has not been marked as completed. The default is 60 minutes.</p>"
         },
         "queuedTimeoutInMinutes":{
           "shape":"TimeOut",
@@ -3051,8 +3056,8 @@
           "documentation":"<p>The ARN of the IAM role that enables CodeBuild to interact with dependent Amazon Web Services services on behalf of the Amazon Web Services account.</p>"
         },
         "timeoutInMinutes":{
-          "shape":"TimeOut",
-          "documentation":"<p>How long, in minutes, from 5 to 480 (8 hours), for CodeBuild to wait before timing out any related build that did not get marked as completed. The default is 60 minutes.</p>"
+          "shape":"BuildTimeOut",
+          "documentation":"<p>How long, in minutes, from 5 to 2160 (36 hours), for CodeBuild to wait before timing out any related build that did not get marked as completed. The default is 60 minutes.</p>"
         },
         "queuedTimeoutInMinutes":{
           "shape":"TimeOut",
@@ -4099,7 +4104,7 @@
           "documentation":"<p>Enable this flag to override privileged mode in the batch build project.</p>"
         },
         "buildTimeoutInMinutesOverride":{
-          "shape":"TimeOut",
+          "shape":"BuildTimeOut",
           "documentation":"<p>Overrides the build timeout specified in the batch build project.</p>"
         },
         "queuedTimeoutInMinutesOverride":{
@@ -4242,8 +4247,8 @@
           "documentation":"<p>Enable this flag to override privileged mode in the build project.</p>"
         },
         "timeoutInMinutesOverride":{
-          "shape":"TimeOut",
-          "documentation":"<p>The number of build timeout minutes, from 5 to 480 (8 hours), that overrides, for this build only, the latest setting already defined in the build project.</p>"
+          "shape":"BuildTimeOut",
+          "documentation":"<p>The number of build timeout minutes, from 5 to 2160 (36 hours), that overrides, for this build only, the latest setting already defined in the build project.</p>"
         },
         "queuedTimeoutInMinutesOverride":{
           "shape":"TimeOut",
@@ -4560,8 +4565,8 @@
           "documentation":"<p>The replacement ARN of the IAM role that enables CodeBuild to interact with dependent Amazon Web Services services on behalf of the Amazon Web Services account.</p>"
         },
         "timeoutInMinutes":{
-          "shape":"TimeOut",
-          "documentation":"<p>The replacement value in minutes, from 5 to 480 (8 hours), for CodeBuild to wait before timing out any related build that did not get marked as completed.</p>"
+          "shape":"BuildTimeOut",
+          "documentation":"<p>The replacement value in minutes, from 5 to 2160 (36 hours), for CodeBuild to wait before timing out any related build that did not get marked as completed.</p>"
         },
         "queuedTimeoutInMinutes":{
           "shape":"TimeOut",

{botocore-1.34.106 → botocore-1.34.108}/botocore/data/connect/2017-08-08/service-2.json

@@ -601,7 +601,7 @@
         {"shape":"ThrottlingException"},
         {"shape":"InternalServiceException"}
       ],
-      "documentation":"<p>Creates a prompt. For more information about prompts, such as supported file types and maximum length, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/prompts.html\">Create prompts</a> in the <i>Amazon Connect Administrator's Guide</i>.</p>"
+      "documentation":"<p>Creates a prompt. For more information about prompts, such as supported file types and maximum length, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/prompts.html\">Create prompts</a> in the <i>Amazon Connect Administrator Guide</i>.</p>"
     },
     "CreateQueue":{
       "name":"CreateQueue",
@@ -2029,7 +2029,7 @@
         {"shape":"ThrottlingException"},
         {"shape":"ResourceNotFoundException"}
       ],
-      "documentation":"<p>Gets metric data from the specified Amazon Connect instance. </p> <p> <code>GetMetricDataV2</code> offers more features than <a href=\"https://docs.aws.amazon.com/connect/latest/APIReference/API_GetMetricData.html\">GetMetricData</a>, the previous version of this API. It has new metrics, offers filtering at a metric level, and offers the ability to filter and group data by channels, queues, routing profiles, agents, and agent hierarchy levels. It can retrieve historical data for the last 3 months, at varying intervals. </p> <p>For a description of the historical metrics that are supported by <code>GetMetricDataV2</code> and <code>GetMetricData</code>, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html\">Historical metrics definitions</a> in the <i>Amazon Connect Administrator's Guide</i>.</p>"
+      "documentation":"<p>Gets metric data from the specified Amazon Connect instance. </p> <p> <code>GetMetricDataV2</code> offers more features than <a href=\"https://docs.aws.amazon.com/connect/latest/APIReference/API_GetMetricData.html\">GetMetricData</a>, the previous version of this API. It has new metrics, offers filtering at a metric level, and offers the ability to filter and group data by channels, queues, routing profiles, agents, and agent hierarchy levels. It can retrieve historical data for the last 3 months, at varying intervals. </p> <p>For a description of the historical metrics that are supported by <code>GetMetricDataV2</code> and <code>GetMetricData</code>, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html\">Historical metrics definitions</a> in the <i>Amazon Connect Administrator Guide</i>.</p>"
     },
     "GetPromptFile":{
       "name":"GetPromptFile",
@@ -11354,15 +11354,15 @@
         },
         "Filters":{
           "shape":"FiltersV2List",
-          "documentation":"<p>The filters to apply to returned metrics. You can filter on the following resources:</p> <ul> <li> <p>Queues</p> </li> <li> <p>Routing profiles</p> </li> <li> <p>Agents</p> </li> <li> <p>Channels</p> </li> <li> <p>User hierarchy groups</p> </li> <li> <p>Feature</p> </li> <li> <p>Routing step expression</p> </li> </ul> <p>At least one filter must be passed from queues, routing profiles, agents, or user hierarchy groups.</p> <p>To filter by phone number, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/create-historical-metrics-report.html\">Create a historical metrics report</a> in the <i>Amazon Connect Administrator's Guide</i>.</p> <p>Note the following limits:</p> <ul> <li> <p> <b>Filter keys</b>: A maximum of 5 filter keys are supported in a single request. Valid filter keys: <code>QUEUE</code> | <code>ROUTING_PROFILE</code> | <code>AGENT</code> | <code>CHANNEL</code> | <code>AGENT_HIERARCHY_LEVEL_ONE</code> | <code>AGENT_HIERARCHY_LEVEL_TWO</code> | <code>AGENT_HIERARCHY_LEVEL_THREE</code> | <code>AGENT_HIERARCHY_LEVEL_FOUR</code> | <code>AGENT_HIERARCHY_LEVEL_FIVE</code> | <code>FEATURE</code> | <code>CASE_TEMPLATE_ARN</code> | <code>CASE_STATUS</code> | <code>contact/segmentAttributes/connect:Subtype</code> | <code>ROUTING_STEP_EXPRESSION</code> | <code>Q_CONNECT_ENABLED</code> </p> </li> <li> <p> <b>Filter values</b>: A maximum of 100 filter values are supported in a single request. VOICE, CHAT, and TASK are valid <code>filterValue</code> for the CHANNEL filter key. They do not count towards limitation of 100 filter values. For example, a GetMetricDataV2 request can filter by 50 queues, 35 agents, and 15 routing profiles for a total of 100 filter values, along with 3 channel filters. </p> <p> <code>contact_lens_conversational_analytics</code> is a valid filterValue for the <code>FEATURE</code> filter key. It is available only to contacts analyzed by Contact Lens conversational analytics.</p> <p> <code>connect:Chat</code>, <code>connect:SMS</code>, <code>connect:Telephony</code>, and <code>connect:WebRTC</code> are valid <code>filterValue</code> examples (not exhaustive) for the <code>contact/segmentAttributes/connect:Subtype filter</code> key.</p> <p> <code>ROUTING_STEP_EXPRESSION</code> is a valid filter key with a filter value up to 3000 length. This filter is case and order sensitive. JSON string fields must be sorted in ascending order and JSON array order should be kept as is.</p> <p> <code>Q_CONNECT_ENABLED</code>. TRUE and FALSE are the only valid filterValues for the <code>Q_CONNECT_ENABLED</code> filter key. </p> <ul> <li> <p>TRUE includes all contacts that had Amazon Q in Connect enabled as part of the flow.</p> </li> <li> <p>FALSE includes all contacts that did not have Amazon Q in Connect enabled as part of the flow</p> </li> </ul> <p>This filter is available only for contact record-driven metrics. </p> </li> </ul>"
+          "documentation":"<p>The filters to apply to returned metrics. You can filter on the following resources:</p> <ul> <li> <p>Agents</p> </li> <li> <p>Channels</p> </li> <li> <p>Feature</p> </li> <li> <p>Queues</p> </li> <li> <p>Routing profiles</p> </li> <li> <p>Routing step expression</p> </li> <li> <p>User hierarchy groups</p> </li> </ul> <p>At least one filter must be passed from queues, routing profiles, agents, or user hierarchy groups.</p> <p>To filter by phone number, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/create-historical-metrics-report.html\">Create a historical metrics report</a> in the <i>Amazon Connect Administrator Guide</i>.</p> <p>Note the following limits:</p> <ul> <li> <p> <b>Filter keys</b>: A maximum of 5 filter keys are supported in a single request. Valid filter keys: <code>AGENT</code> | <code>AGENT_HIERARCHY_LEVEL_ONE</code> | <code>AGENT_HIERARCHY_LEVEL_TWO</code> | <code>AGENT_HIERARCHY_LEVEL_THREE</code> | <code>AGENT_HIERARCHY_LEVEL_FOUR</code> | <code>AGENT_HIERARCHY_LEVEL_FIVE</code> | <code>CASE_TEMPLATE_ARN</code> | <code>CASE_STATUS</code> | <code>CHANNEL</code> | <code>contact/segmentAttributes/connect:Subtype</code> | <code>FEATURE</code> | <code>FLOW_TYPE</code> | <code>FLOWS_NEXT_RESOURCE_ID</code> | <code>FLOWS_NEXT_RESOURCE_QUEUE_ID</code> | <code>FLOWS_OUTCOME_TYPE</code> | <code>FLOWS_RESOURCE_ID</code> | <code>INITIATION_METHOD</code> | <code>RESOURCE_PUBLISHED_TIMESTAMP</code> | <code>ROUTING_PROFILE</code> | <code>ROUTING_STEP_EXPRESSION</code> | <code>QUEUE</code> | <code>Q_CONNECT_ENABLED</code> | </p> </li> <li> <p> <b>Filter values</b>: A maximum of 100 filter values are supported in a single request. VOICE, CHAT, and TASK are valid <code>filterValue</code> for the CHANNEL filter key. They do not count towards limitation of 100 filter values. For example, a GetMetricDataV2 request can filter by 50 queues, 35 agents, and 15 routing profiles for a total of 100 filter values, along with 3 channel filters. </p> <p> <code>contact_lens_conversational_analytics</code> is a valid filterValue for the <code>FEATURE</code> filter key. It is available only to contacts analyzed by Contact Lens conversational analytics.</p> <p> <code>connect:Chat</code>, <code>connect:SMS</code>, <code>connect:Telephony</code>, and <code>connect:WebRTC</code> are valid <code>filterValue</code> examples (not exhaustive) for the <code>contact/segmentAttributes/connect:Subtype filter</code> key.</p> <p> <code>ROUTING_STEP_EXPRESSION</code> is a valid filter key with a filter value up to 3000 length. This filter is case and order sensitive. JSON string fields must be sorted in ascending order and JSON array order should be kept as is.</p> <p> <code>Q_CONNECT_ENABLED</code>. TRUE and FALSE are the only valid filterValues for the <code>Q_CONNECT_ENABLED</code> filter key. </p> <ul> <li> <p>TRUE includes all contacts that had Amazon Q in Connect enabled as part of the flow.</p> </li> <li> <p>FALSE includes all contacts that did not have Amazon Q in Connect enabled as part of the flow</p> </li> </ul> <p>This filter is available only for contact record-driven metrics. </p> </li> </ul>"
         },
         "Groupings":{
           "shape":"GroupingsV2",
-          "documentation":"<p>The grouping applied to the metrics that are returned. For example, when results are grouped by queue, the metrics returned are grouped by queue. The values that are returned apply to the metrics for each queue. They are not aggregated for all queues.</p> <p>If no grouping is specified, a summary of all metrics is returned.</p> <p>Valid grouping keys: <code>QUEUE</code> | <code>ROUTING_PROFILE</code> | <code>AGENT</code> | <code>CHANNEL</code> | <code>AGENT_HIERARCHY_LEVEL_ONE</code> | <code>AGENT_HIERARCHY_LEVEL_TWO</code> | <code>AGENT_HIERARCHY_LEVEL_THREE</code> | <code>AGENT_HIERARCHY_LEVEL_FOUR</code> | <code>AGENT_HIERARCHY_LEVEL_FIVE</code> | <code>CASE_TEMPLATE_ARN</code> | <code>CASE_STATUS</code> | <code>contact/segmentAttributes/connect:Subtype</code> | <code>ROUTING_STEP_EXPRESSION</code> | <code>Q_CONNECT_ENABLED</code> </p>"
+          "documentation":"<p>The grouping applied to the metrics that are returned. For example, when results are grouped by queue, the metrics returned are grouped by queue. The values that are returned apply to the metrics for each queue. They are not aggregated for all queues.</p> <p>If no grouping is specified, a summary of all metrics is returned.</p> <p>Valid grouping keys: <code>AGENT</code> | <code>AGENT_HIERARCHY_LEVEL_ONE</code> | <code>AGENT_HIERARCHY_LEVEL_TWO</code> | <code>AGENT_HIERARCHY_LEVEL_THREE</code> | <code>AGENT_HIERARCHY_LEVEL_FOUR</code> | <code>AGENT_HIERARCHY_LEVEL_FIVE</code> | <code>CASE_TEMPLATE_ARN</code> | <code>CASE_STATUS</code> | <code>CHANNEL</code> | <code>contact/segmentAttributes/connect:Subtype</code> | <code>FLOWS_RESOURCE_ID</code> | <code>FLOWS_MODULE_RESOURCE_ID</code> | <code>FLOW_TYPE</code> | <code>FLOWS_OUTCOME_TYPE</code> | <code>INITIATION_METHOD</code> | <code>Q_CONNECT_ENABLED</code> | <code>QUEUE</code> | <code>RESOURCE_PUBLISHED_TIMESTAMP</code> | <code>ROUTING_PROFILE</code> | <code>ROUTING_STEP_EXPRESSION</code> </p>"
         },
         "Metrics":{
           "shape":"MetricsV2",
-          "documentation":"<p>The metrics to retrieve. Specify the name, groupings, and filters for each metric. The following historical metrics are available. For a description of each metric, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html\">Historical metrics definitions</a> in the <i>Amazon Connect Administrator's Guide</i>.</p> <dl> <dt>ABANDONMENT_RATE</dt> <dd> <p>Unit: Percent</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#abandonment-rate-historical\">Abandonment rate</a> </p> </dd> <dt>AGENT_ADHERENT_TIME</dt> <dd> <p>This metric is available only in Amazon Web Services Regions where <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region\">Forecasting, capacity planning, and scheduling</a> is available.</p> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy </p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#adherent-time-historical\">Adherent time</a> </p> </dd> <dt>AGENT_ANSWER_RATE</dt> <dd> <p>Unit: Percent</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-answer-rate-historical\">Agent answer rate</a> </p> </dd> <dt>AGENT_NON_ADHERENT_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#non-adherent-time\">Non-adherent time</a> </p> </dd> <dt>AGENT_NON_RESPONSE</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy </p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-non-response\">Agent non-response</a> </p> </dd> <dt>AGENT_NON_RESPONSE_WITHOUT_CUSTOMER_ABANDONS</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> <p>Data for this metric is available starting from October 1, 2023 0:00:00 GMT.</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-nonresponse-no-abandon-historical\">Agent non-response without customer abandons</a> </p> </dd> <dt>AGENT_OCCUPANCY</dt> <dd> <p>Unit: Percentage</p> <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy </p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#occupancy-historical\">Occupancy</a> </p> </dd> <dt>AGENT_SCHEDULE_ADHERENCE</dt> <dd> <p>This metric is available only in Amazon Web Services Regions where <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region\">Forecasting, capacity planning, and scheduling</a> is available.</p> <p>Unit: Percent</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#adherence-historical\">Adherence</a> </p> </dd> <dt>AGENT_SCHEDULED_TIME</dt> <dd> <p>This metric is available only in Amazon Web Services Regions where <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region\">Forecasting, capacity planning, and scheduling</a> is available.</p> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#scheduled-time-historical\">Scheduled time</a> </p> </dd> <dt>AVG_ABANDON_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-queue-abandon-time-historical\">Average queue abandon time</a> </p> </dd> <dt>AVG_ACTIVE_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-active-time-historical\">Average active time</a> </p> </dd> <dt>AVG_AFTER_CONTACT_WORK_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid metric filter key: <code>INITIATION_METHOD</code> </p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-acw-time-historical\">Average after contact work time</a> </p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>AVG_AGENT_CONNECTING_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid metric filter key: <code>INITIATION_METHOD</code>. For now, this metric only supports the following as <code>INITIATION_METHOD</code>: <code>INBOUND</code> | <code>OUTBOUND</code> | <code>CALLBACK</code> | <code>API</code> </p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-avg-agent-api-connecting-time\">Average agent API connecting time</a> </p> <note> <p>The <code>Negate</code> key in Metric Level Filters is not applicable for this metric.</p> </note> </dd> <dt>AVG_AGENT_PAUSE_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-pause-time-historical\">Average agent pause time</a> </p> </dd> <dt>AVG_CASE_RELATED_CONTACTS</dt> <dd> <p>Unit: Count</p> <p>Required filter key: CASE_TEMPLATE_ARN</p> <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contacts-case-historical\">Average contacts per case</a> </p> </dd> <dt>AVG_CASE_RESOLUTION_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Required filter key: CASE_TEMPLATE_ARN</p> <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-case-resolution-time-historical\">Average case resolution time</a> </p> </dd> <dt>AVG_CONTACT_DURATION</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contact-duration-historical\">Average contact duration</a> </p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>AVG_CONVERSATION_DURATION</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-conversation-duration-historical\">Average conversation duration</a> </p> </dd> <dt>AVG_GREETING_TIME_AGENT</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-greeting-time-agent-historical\">Average agent greeting time</a> </p> </dd> <dt>AVG_HANDLE_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, RoutingStepExpression</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-handle-time-historical\">Average handle time</a> </p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>AVG_HOLD_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-customer-hold-time-historical\">Average customer hold time</a> </p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>AVG_HOLD_TIME_ALL_CONTACTS</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#avg-customer-hold-time-all-contacts-historical\">Average customer hold time all contacts</a> </p> </dd> <dt>AVG_HOLDS</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-holds-historical\">Average holds</a> </p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>AVG_INTERACTION_AND_HOLD_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-customer-hold-time-historical\">Average agent interaction and customer hold time</a> </p> </dd> <dt>AVG_INTERACTION_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid metric filter key: <code>INITIATION_METHOD</code> </p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-time-historical\">Average agent interaction time</a> </p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>AVG_INTERRUPTIONS_AGENT</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-agent-historical\">Average agent interruptions</a> </p> </dd> <dt>AVG_INTERRUPTION_TIME_AGENT</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-time-agent-historical\">Average agent interruption time</a> </p> </dd> <dt>AVG_NON_TALK_TIME</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##average-non-talk-time-historical\">Average non-talk time</a> </p> </dd> <dt>AVG_QUEUE_ANSWER_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-queue-answer-time-historical\">Average queue answer time</a> </p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>AVG_RESOLUTION_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-resolution-time-historical\">Average resolution time</a> </p> </dd> <dt>AVG_TALK_TIME</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-historical\">Average talk time</a> </p> </dd> <dt>AVG_TALK_TIME_AGENT</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-agent-historical\">Average agent talk time</a> </p> </dd> <dt>AVG_TALK_TIME_CUSTOMER</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-customer-historical\">Average customer talk time</a> </p> </dd> <dt>CASES_CREATED</dt> <dd> <p>Unit: Count</p> <p>Required filter key: CASE_TEMPLATE_ARN</p> <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##cases-created-historical\">Cases created</a> </p> </dd> <dt>CONTACTS_ABANDONED</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, RoutingStepExpression, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical\">Contact abandoned</a> </p> </dd> <dt>CONTACTS_CREATED</dt> <dd> <p>Unit: Count</p> <p>Valid metric filter key: <code>INITIATION_METHOD</code> </p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical\">Contacts created</a> </p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>CONTACTS_HANDLED</dt> <dd> <p>Unit: Count</p> <p>Valid metric filter key: <code>INITIATION_METHOD</code>, <code>DISCONNECT_REASON</code> </p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, RoutingStepExpression, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical\">API contacts handled</a> </p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>CONTACTS_HANDLED_BY_CONNECTED_TO_AGENT</dt> <dd> <p>Unit: Count</p> <p>Valid metric filter key: <code>INITIATION_METHOD</code> </p> <p>Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical\">Contacts handled (connected to agent timestamp)</a> </p> </dd> <dt>CONTACTS_HOLD_ABANDONS</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical\">Contacts hold disconnect</a> </p> </dd> <dt>CONTACTS_ON_HOLD_AGENT_DISCONNECT</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical\">Contacts hold agent disconnect</a> </p> </dd> <dt>CONTACTS_ON_HOLD_CUSTOMER_DISCONNECT</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical\">Contacts hold customer disconnect</a> </p> </dd> <dt>CONTACTS_PUT_ON_HOLD</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical\">Contacts put on hold</a> </p> </dd> <dt>CONTACTS_TRANSFERRED_OUT_EXTERNAL</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical\">Contacts transferred out external</a> </p> </dd> <dt>CONTACTS_TRANSFERRED_OUT_INTERNAL</dt> <dd> <p>Unit: Percent</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical\">Contacts transferred out internal</a> </p> </dd> <dt>CONTACTS_QUEUED</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical\">Contacts queued</a> </p> </dd> <dt>CONTACTS_QUEUED_BY_ENQUEUE</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical\">Contacts queued (enqueue timestamp)</a> </p> </dd> <dt>CONTACTS_RESOLVED_IN_X</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>Threshold: For <code>ThresholdValue</code> enter any whole number from 1 to 604800 (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for \"Less than\").</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical\">Contacts resolved in X</a> </p> </dd> <dt>CONTACTS_TRANSFERRED_OUT</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical\">Contacts transferred out</a> </p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>CONTACTS_TRANSFERRED_OUT_BY_AGENT</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical\">Contacts transferred out by agent</a> </p> </dd> <dt>CONTACTS_TRANSFERRED_OUT_FROM_QUEUE</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical\">Contacts transferred out queue</a> </p> </dd> <dt>CURRENT_CASES</dt> <dd> <p>Unit: Count</p> <p>Required filter key: CASE_TEMPLATE_ARN</p> <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical\">Current cases</a> </p> </dd> <dt>MAX_QUEUED_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical\">Maximum queued time</a> </p> </dd> <dt>PERCENT_CASES_FIRST_CONTACT_RESOLVED</dt> <dd> <p>Unit: Percent</p> <p>Required filter key: CASE_TEMPLATE_ARN</p> <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical\">Cases resolved on first contact</a> </p> </dd> <dt>PERCENT_CONTACTS_STEP_EXPIRED</dt> <dd> <p>Unit: Percent</p> <p>Valid groupings and filters: Queue, RoutingStepExpression</p> <p>UI name: Not available </p> </dd> <dt>PERCENT_CONTACTS_STEP_JOINED</dt> <dd> <p>Unit: Percent</p> <p>Valid groupings and filters: Queue, RoutingStepExpression</p> <p>UI name: Not available </p> </dd> <dt>PERCENT_NON_TALK_TIME</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Percentage</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical\">Non-talk time percent</a> </p> </dd> <dt>PERCENT_TALK_TIME</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Percentage</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical\">Talk time percent</a> </p> </dd> <dt>PERCENT_TALK_TIME_AGENT</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Percentage</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical\">Agent talk time percent</a> </p> </dd> <dt>PERCENT_TALK_TIME_CUSTOMER</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Percentage</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical\">Customer talk time percent</a> </p> </dd> <dt>REOPENED_CASE_ACTIONS</dt> <dd> <p>Unit: Count</p> <p>Required filter key: CASE_TEMPLATE_ARN</p> <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical\">Cases reopened</a> </p> </dd> <dt>RESOLVED_CASE_ACTIONS</dt> <dd> <p>Unit: Count</p> <p>Required filter key: CASE_TEMPLATE_ARN</p> <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historicall\">Cases resolved</a> </p> </dd> <dt>SERVICE_LEVEL</dt> <dd> <p>You can include up to 20 SERVICE_LEVEL metrics in a request.</p> <p>Unit: Percent</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Q in Connect</p> <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for \"Less than\"). </p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical\">Service level X</a> </p> </dd> <dt>STEP_CONTACTS_QUEUED</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, RoutingStepExpression</p> <p>UI name: Not available</p> </dd> <dt>SUM_AFTER_CONTACT_WORK_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical\">After contact work time</a> </p> </dd> <dt>SUM_CONNECTING_TIME_AGENT</dt> <dd> <p>Unit: Seconds</p> <p>Valid metric filter key: <code>INITIATION_METHOD</code>. This metric only supports the following filter keys as <code>INITIATION_METHOD</code>: <code>INBOUND</code> | <code>OUTBOUND</code> | <code>CALLBACK</code> | <code>API</code> </p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time\">Agent API connecting time</a> </p> <note> <p>The <code>Negate</code> key in Metric Level Filters is not applicable for this metric.</p> </note> </dd> <dt>SUM_CONTACT_FLOW_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical\">Contact flow time</a> </p> </dd> <dt>SUM_CONTACT_TIME_AGENT</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical\">Agent on contact time</a> </p> </dd> <dt>SUM_CONTACTS_ANSWERED_IN_X</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for \"Less than\"). </p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical\">Contacts answered in X seconds</a> </p> </dd> <dt>SUM_CONTACTS_ABANDONED_IN_X</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for \"Less than\"). </p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical\">Contacts abandoned in X seconds</a> </p> </dd> <dt>SUM_CONTACTS_DISCONNECTED </dt> <dd> <p>Valid metric filter key: <code>DISCONNECT_REASON</code> </p> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical\">Contact disconnected</a> </p> </dd> <dt>SUM_ERROR_STATUS_TIME_AGENT</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical\">Error status time</a> </p> </dd> <dt>SUM_HANDLE_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical\">Contact handle time</a> </p> </dd> <dt>SUM_HOLD_TIME</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical\">Customer hold time</a> </p> </dd> <dt>SUM_IDLE_TIME_AGENT</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica\">Agent idle time</a> </p> </dd> <dt>SUM_INTERACTION_AND_HOLD_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical\">Agent interaction and hold time</a> </p> </dd> <dt>SUM_INTERACTION_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical\">Agent interaction time</a> </p> </dd> <dt>SUM_NON_PRODUCTIVE_TIME_AGENT</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical\">Non-Productive Time</a> </p> </dd> <dt>SUM_ONLINE_TIME_AGENT</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical\">Online time</a> </p> </dd> <dt>SUM_RETRY_CALLBACK_ATTEMPTS</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical\">Callback attempts</a> </p> </dd> </dl>"
+          "documentation":"<p>The metrics to retrieve. Specify the name, groupings, and filters for each metric. The following historical metrics are available. For a description of each metric, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html\">Historical metrics definitions</a> in the <i>Amazon Connect Administrator Guide</i>.</p> <dl> <dt>ABANDONMENT_RATE</dt> <dd> <p>Unit: Percent</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#abandonment-rate-historical\">Abandonment rate</a> </p> </dd> <dt>AGENT_ADHERENT_TIME</dt> <dd> <p>This metric is available only in Amazon Web Services Regions where <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region\">Forecasting, capacity planning, and scheduling</a> is available.</p> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy </p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#adherent-time-historical\">Adherent time</a> </p> </dd> <dt>AGENT_ANSWER_RATE</dt> <dd> <p>Unit: Percent</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-answer-rate-historical\">Agent answer rate</a> </p> </dd> <dt>AGENT_NON_ADHERENT_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#non-adherent-time\">Non-adherent time</a> </p> </dd> <dt>AGENT_NON_RESPONSE</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy </p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-non-response\">Agent non-response</a> </p> </dd> <dt>AGENT_NON_RESPONSE_WITHOUT_CUSTOMER_ABANDONS</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> <p>Data for this metric is available starting from October 1, 2023 0:00:00 GMT.</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-nonresponse-no-abandon-historical\">Agent non-response without customer abandons</a> </p> </dd> <dt>AGENT_OCCUPANCY</dt> <dd> <p>Unit: Percentage</p> <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy </p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#occupancy-historical\">Occupancy</a> </p> </dd> <dt>AGENT_SCHEDULE_ADHERENCE</dt> <dd> <p>This metric is available only in Amazon Web Services Regions where <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region\">Forecasting, capacity planning, and scheduling</a> is available.</p> <p>Unit: Percent</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#adherence-historical\">Adherence</a> </p> </dd> <dt>AGENT_SCHEDULED_TIME</dt> <dd> <p>This metric is available only in Amazon Web Services Regions where <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region\">Forecasting, capacity planning, and scheduling</a> is available.</p> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#scheduled-time-historical\">Scheduled time</a> </p> </dd> <dt>AVG_ABANDON_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-queue-abandon-time-historical\">Average queue abandon time</a> </p> </dd> <dt>AVG_ACTIVE_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-active-time-historical\">Average active time</a> </p> </dd> <dt>AVG_AFTER_CONTACT_WORK_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid metric filter key: <code>INITIATION_METHOD</code> </p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-acw-time-historical\">Average after contact work time</a> </p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>AVG_AGENT_CONNECTING_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid metric filter key: <code>INITIATION_METHOD</code>. For now, this metric only supports the following as <code>INITIATION_METHOD</code>: <code>INBOUND</code> | <code>OUTBOUND</code> | <code>CALLBACK</code> | <code>API</code> </p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-avg-agent-api-connecting-time\">Average agent API connecting time</a> </p> <note> <p>The <code>Negate</code> key in Metric Level Filters is not applicable for this metric.</p> </note> </dd> <dt>AVG_AGENT_PAUSE_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-pause-time-historical\">Average agent pause time</a> </p> </dd> <dt>AVG_CASE_RELATED_CONTACTS</dt> <dd> <p>Unit: Count</p> <p>Required filter key: CASE_TEMPLATE_ARN</p> <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contacts-case-historical\">Average contacts per case</a> </p> </dd> <dt>AVG_CASE_RESOLUTION_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Required filter key: CASE_TEMPLATE_ARN</p> <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-case-resolution-time-historical\">Average case resolution time</a> </p> </dd> <dt>AVG_CONTACT_DURATION</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contact-duration-historical\">Average contact duration</a> </p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>AVG_CONVERSATION_DURATION</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-conversation-duration-historical\">Average conversation duration</a> </p> </dd> <dt>AVG_FLOW_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource published timestamp</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-flow-time-historical\">Average flow time</a> </p> </dd> <dt>AVG_GREETING_TIME_AGENT</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-greeting-time-agent-historical\">Average agent greeting time</a> </p> </dd> <dt>AVG_HANDLE_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, RoutingStepExpression</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-handle-time-historical\">Average handle time</a> </p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>AVG_HOLD_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-customer-hold-time-historical\">Average customer hold time</a> </p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>AVG_HOLD_TIME_ALL_CONTACTS</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#avg-customer-hold-time-all-contacts-historical\">Average customer hold time all contacts</a> </p> </dd> <dt>AVG_HOLDS</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-holds-historical\">Average holds</a> </p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>AVG_INTERACTION_AND_HOLD_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-customer-hold-time-historical\">Average agent interaction and customer hold time</a> </p> </dd> <dt>AVG_INTERACTION_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid metric filter key: <code>INITIATION_METHOD</code> </p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-time-historical\">Average agent interaction time</a> </p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>AVG_INTERRUPTIONS_AGENT</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-agent-historical\">Average agent interruptions</a> </p> </dd> <dt>AVG_INTERRUPTION_TIME_AGENT</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-time-agent-historical\">Average agent interruption time</a> </p> </dd> <dt>AVG_NON_TALK_TIME</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##average-non-talk-time-historical\">Average non-talk time</a> </p> </dd> <dt>AVG_QUEUE_ANSWER_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-queue-answer-time-historical\">Average queue answer time</a> </p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>AVG_RESOLUTION_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-resolution-time-historical\">Average resolution time</a> </p> </dd> <dt>AVG_TALK_TIME</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-historical\">Average talk time</a> </p> </dd> <dt>AVG_TALK_TIME_AGENT</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-agent-historical\">Average agent talk time</a> </p> </dd> <dt>AVG_TALK_TIME_CUSTOMER</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-customer-historical\">Average customer talk time</a> </p> </dd> <dt>CASES_CREATED</dt> <dd> <p>Unit: Count</p> <p>Required filter key: CASE_TEMPLATE_ARN</p> <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##cases-created-historical\">Cases created</a> </p> </dd> <dt>CONTACTS_ABANDONED</dt> <dd> <p>Unit: Count</p> <p>Metric filter: </p> <ul> <li> <p>Valid values: <code>API</code>| <code>Incoming</code> | <code>Outbound</code> | <code>Transfer</code> | <code>Callback</code> | <code>Queue_Transfer</code>| <code>Disconnect</code> </p> </li> </ul> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, RoutingStepExpression, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical\">Contact abandoned</a> </p> </dd> <dt>CONTACTS_ABANDONED_IN_X</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for \"Less than\"). </p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical\">Contacts abandoned in X seconds</a> </p> </dd> <dt>CONTACTS_ANSWERED_IN_X</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for \"Less than\"). </p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical\">Contacts answered in X seconds</a> </p> </dd> <dt>CONTACTS_CREATED</dt> <dd> <p>Unit: Count</p> <p>Valid metric filter key: <code>INITIATION_METHOD</code> </p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical\">Contacts created</a> </p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>CONTACTS_HANDLED</dt> <dd> <p>Unit: Count</p> <p>Valid metric filter key: <code>INITIATION_METHOD</code>, <code>DISCONNECT_REASON</code> </p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, RoutingStepExpression, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical\">API contacts handled</a> </p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>CONTACTS_HANDLED_BY_CONNECTED_TO_AGENT</dt> <dd> <p>Unit: Count</p> <p>Valid metric filter key: <code>INITIATION_METHOD</code> </p> <p>Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical\">Contacts handled (connected to agent timestamp)</a> </p> </dd> <dt>CONTACTS_HOLD_ABANDONS</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical\">Contacts hold disconnect</a> </p> </dd> <dt>CONTACTS_ON_HOLD_AGENT_DISCONNECT</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical\">Contacts hold agent disconnect</a> </p> </dd> <dt>CONTACTS_ON_HOLD_CUSTOMER_DISCONNECT</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical\">Contacts hold customer disconnect</a> </p> </dd> <dt>CONTACTS_PUT_ON_HOLD</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical\">Contacts put on hold</a> </p> </dd> <dt>CONTACTS_TRANSFERRED_OUT_EXTERNAL</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical\">Contacts transferred out external</a> </p> </dd> <dt>CONTACTS_TRANSFERRED_OUT_INTERNAL</dt> <dd> <p>Unit: Percent</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical\">Contacts transferred out internal</a> </p> </dd> <dt>CONTACTS_QUEUED</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical\">Contacts queued</a> </p> </dd> <dt>CONTACTS_QUEUED_BY_ENQUEUE</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical\">Contacts queued (enqueue timestamp)</a> </p> </dd> <dt>CONTACTS_RESOLVED_IN_X</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>Threshold: For <code>ThresholdValue</code> enter any whole number from 1 to 604800 (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for \"Less than\").</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical\">Contacts resolved in X</a> </p> </dd> <dt>CONTACTS_TRANSFERRED_OUT</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical\">Contacts transferred out</a> </p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>CONTACTS_TRANSFERRED_OUT_BY_AGENT</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical\">Contacts transferred out by agent</a> </p> </dd> <dt>CONTACTS_TRANSFERRED_OUT_FROM_QUEUE</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical\">Contacts transferred out queue</a> </p> </dd> <dt>CURRENT_CASES</dt> <dd> <p>Unit: Count</p> <p>Required filter key: CASE_TEMPLATE_ARN</p> <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical\">Current cases</a> </p> </dd> <dt>FLOWS_OUTCOME</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource published timestamp</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical\">Flows outcome</a> </p> </dd> <dt>FLOWS_STARTED</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows resource ID, Initiation method, Resource published timestamp</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical\">Flows started</a> </p> </dd> <dt>MAX_FLOW_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource published timestamp</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-flow-time-historical\">Maximum flow time</a> </p> </dd> <dt>MAX_QUEUED_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical\">Maximum queued time</a> </p> </dd> <dt>MIN_FLOW_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource published timestamp</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#minimum-flow-time-historical\">Minimum flow time</a> </p> </dd> <dt>PERCENT_CASES_FIRST_CONTACT_RESOLVED</dt> <dd> <p>Unit: Percent</p> <p>Required filter key: CASE_TEMPLATE_ARN</p> <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical\">Cases resolved on first contact</a> </p> </dd> <dt>PERCENT_CONTACTS_STEP_EXPIRED</dt> <dd> <p>Unit: Percent</p> <p>Valid groupings and filters: Queue, RoutingStepExpression</p> <p>UI name: Not available </p> </dd> <dt>PERCENT_CONTACTS_STEP_JOINED</dt> <dd> <p>Unit: Percent</p> <p>Valid groupings and filters: Queue, RoutingStepExpression</p> <p>UI name: Not available </p> </dd> <dt>PERCENT_FLOWS_OUTCOME</dt> <dd> <p>Unit: Percent</p> <p>Valid metric filter key: <code>FLOWS_OUTCOME_TYPE</code> </p> <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource published timestamp</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-percentage-historical\">Flows outcome percentage</a>.</p> <note> <p>The <code>FLOWS_OUTCOME_TYPE</code> is not a valid grouping.</p> </note> </dd> <dt>PERCENT_NON_TALK_TIME</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Percentage</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical\">Non-talk time percent</a> </p> </dd> <dt>PERCENT_TALK_TIME</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Percentage</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical\">Talk time percent</a> </p> </dd> <dt>PERCENT_TALK_TIME_AGENT</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Percentage</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical\">Agent talk time percent</a> </p> </dd> <dt>PERCENT_TALK_TIME_CUSTOMER</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Percentage</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical\">Customer talk time percent</a> </p> </dd> <dt>REOPENED_CASE_ACTIONS</dt> <dd> <p>Unit: Count</p> <p>Required filter key: CASE_TEMPLATE_ARN</p> <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical\">Cases reopened</a> </p> </dd> <dt>RESOLVED_CASE_ACTIONS</dt> <dd> <p>Unit: Count</p> <p>Required filter key: CASE_TEMPLATE_ARN</p> <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historicall\">Cases resolved</a> </p> </dd> <dt>SERVICE_LEVEL</dt> <dd> <p>You can include up to 20 SERVICE_LEVEL metrics in a request.</p> <p>Unit: Percent</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Q in Connect</p> <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for \"Less than\"). </p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical\">Service level X</a> </p> </dd> <dt>STEP_CONTACTS_QUEUED</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, RoutingStepExpression</p> <p>UI name: Not available</p> </dd> <dt>SUM_AFTER_CONTACT_WORK_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical\">After contact work time</a> </p> </dd> <dt>SUM_CONNECTING_TIME_AGENT</dt> <dd> <p>Unit: Seconds</p> <p>Valid metric filter key: <code>INITIATION_METHOD</code>. This metric only supports the following filter keys as <code>INITIATION_METHOD</code>: <code>INBOUND</code> | <code>OUTBOUND</code> | <code>CALLBACK</code> | <code>API</code> </p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time\">Agent API connecting time</a> </p> <note> <p>The <code>Negate</code> key in Metric Level Filters is not applicable for this metric.</p> </note> </dd> <dt>SUM_CONTACT_FLOW_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical\">Contact flow time</a> </p> </dd> <dt>SUM_CONTACT_TIME_AGENT</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical\">Agent on contact time</a> </p> </dd> <dt>SUM_CONTACTS_DISCONNECTED </dt> <dd> <p>Valid metric filter key: <code>DISCONNECT_REASON</code> </p> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical\">Contact disconnected</a> </p> </dd> <dt>SUM_ERROR_STATUS_TIME_AGENT</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical\">Error status time</a> </p> </dd> <dt>SUM_HANDLE_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical\">Contact handle time</a> </p> </dd> <dt>SUM_HOLD_TIME</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical\">Customer hold time</a> </p> </dd> <dt>SUM_IDLE_TIME_AGENT</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica\">Agent idle time</a> </p> </dd> <dt>SUM_INTERACTION_AND_HOLD_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical\">Agent interaction and hold time</a> </p> </dd> <dt>SUM_INTERACTION_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical\">Agent interaction time</a> </p> </dd> <dt>SUM_NON_PRODUCTIVE_TIME_AGENT</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical\">Non-Productive Time</a> </p> </dd> <dt>SUM_ONLINE_TIME_AGENT</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical\">Online time</a> </p> </dd> <dt>SUM_RETRY_CALLBACK_ATTEMPTS</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical\">Callback attempts</a> </p> </dd> </dl>"
         },
         "NextToken":{
           "shape":"NextToken2500",
@@ -14831,7 +14831,7 @@
       "members":{
         "MetricFilterKey":{
           "shape":"String",
-          "documentation":"<p>The key to use for filtering data. </p> <p>Valid metric filter keys: <code>INITIATION_METHOD</code>, <code>DISCONNECT_REASON</code>. These are the same values as the <code>InitiationMethod</code> and <code>DisconnectReason</code> in the contact record. For more information, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/ctr-data-model.html#ctr-ContactTraceRecord\">ContactTraceRecord</a> in the <i>Amazon Connect Administrator's Guide</i>. </p>"
+          "documentation":"<p>The key to use for filtering data. </p> <p>Valid metric filter keys: <code>INITIATION_METHOD</code>, <code>DISCONNECT_REASON</code>. These are the same values as the <code>InitiationMethod</code> and <code>DisconnectReason</code> in the contact record. For more information, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/ctr-data-model.html#ctr-ContactTraceRecord\">ContactTraceRecord</a> in the <i>Amazon Connect Administrator Guide</i>. </p>"
         },
         "MetricFilterValues":{
           "shape":"MetricFilterValueList",

{botocore-1.34.106 → botocore-1.34.108}/botocore/data/elbv2/2015-12-01/service-2.json

@@ -4,6 +4,7 @@
     "apiVersion":"2015-12-01",
     "endpointPrefix":"elasticloadbalancing",
     "protocol":"query",
+    "protocols":["query"],
     "serviceAbbreviation":"Elastic Load Balancing v2",
     "serviceFullName":"Elastic Load Balancing",
     "serviceId":"Elastic Load Balancing v2",
@@ -1376,7 +1377,7 @@
         },
         "IpAddressType":{
           "shape":"IpAddressType",
-          "documentation":"<p>The type of IP addresses used by the subnets for your load balancer. The possible values are <code>ipv4</code> (for IPv4 addresses) and <code>dualstack</code> (for IPv4 and IPv6 addresses). </p>"
+          "documentation":"<p>Note: Internal load balancers must use the <code>ipv4</code> IP address type.</p> <p>[Application Load Balancers] The IP address type. The possible values are <code>ipv4</code> (for only IPv4 addresses), <code>dualstack</code> (for IPv4 and IPv6 addresses), and <code>dualstack-without-public-ipv4</code> (for IPv6 only public addresses, with private IPv4 and IPv6 addresses).</p> <p>[Network Load Balancers] The IP address type. The possible values are <code>ipv4</code> (for only IPv4 addresses) and <code>dualstack</code> (for IPv4 and IPv6 addresses). You can’t specify <code>dualstack</code> for a load balancer with a UDP or TCP_UDP listener.</p> <p>[Gateway Load Balancers] The IP address type. The possible values are <code>ipv4</code> (for only IPv4 addresses) and <code>dualstack</code> (for IPv4 and IPv6 addresses).</p>"
         },
         "CustomerOwnedIpv4Pool":{
           "shape":"CustomerOwnedIpv4Pool",
@@ -2449,7 +2450,8 @@
       "type":"string",
       "enum":[
         "ipv4",
-        "dualstack"
+        "dualstack",
+        "dualstack-without-public-ipv4"
       ]
     },
     "IsDefault":{"type":"boolean"},
@@ -2591,7 +2593,7 @@
         },
         "IpAddressType":{
           "shape":"IpAddressType",
-          "documentation":"<p>The type of IP addresses used by the subnets for your load balancer. The possible values are <code>ipv4</code> (for IPv4 addresses) and <code>dualstack</code> (for IPv4 and IPv6 addresses).</p>"
+          "documentation":"<p>[Application Load Balancers] The type of IP addresses used for public or private connections by the subnets attached to your load balancer. The possible values are <code>ipv4</code> (for only IPv4 addresses), <code>dualstack</code> (for IPv4 and IPv6 addresses), and <code>dualstack-without-public-ipv4</code> (for IPv6 only public addresses, with private IPv4 and IPv6 addresses).</p> <p>[Network Load Balancers and Gateway Load Balancers] The type of IP addresses used for public or private connections by the subnets attached to your load balancer. The possible values are <code>ipv4</code> (for only IPv4 addresses) and <code>dualstack</code> (for IPv4 and IPv6 addresses).</p>"
         },
         "CustomerOwnedIpv4Pool":{
           "shape":"CustomerOwnedIpv4Pool",
@@ -3443,7 +3445,7 @@
         },
         "IpAddressType":{
           "shape":"IpAddressType",
-          "documentation":"<p>The IP address type. The possible values are <code>ipv4</code> (for IPv4 addresses) and <code>dualstack</code> (for IPv4 and IPv6 addresses). You can’t specify <code>dualstack</code> for a load balancer with a UDP or TCP_UDP listener.</p>"
+          "documentation":"<p>Note: Internal load balancers must use the <code>ipv4</code> IP address type.</p> <p>[Application Load Balancers] The IP address type. The possible values are <code>ipv4</code> (for only IPv4 addresses), <code>dualstack</code> (for IPv4 and IPv6 addresses), and <code>dualstack-without-public-ipv4</code> (for IPv6 only public addresses, with private IPv4 and IPv6 addresses).</p> <p>[Network Load Balancers] The IP address type. The possible values are <code>ipv4</code> (for only IPv4 addresses) and <code>dualstack</code> (for IPv4 and IPv6 addresses). You can’t specify <code>dualstack</code> for a load balancer with a UDP or TCP_UDP listener.</p> <p>[Gateway Load Balancers] The IP address type. The possible values are <code>ipv4</code> (for only IPv4 addresses) and <code>dualstack</code> (for IPv4 and IPv6 addresses).</p>"
         }
       }
     },
@@ -3527,7 +3529,7 @@
         },
         "IpAddressType":{
           "shape":"IpAddressType",
-          "documentation":"<p>[Network Load Balancers] The type of IP addresses used by the subnets for your load balancer. The possible values are <code>ipv4</code> (for IPv4 addresses) and <code>dualstack</code> (for IPv4 and IPv6 addresses). You can’t specify <code>dualstack</code> for a load balancer with a UDP or TCP_UDP listener.</p> <p>[Gateway Load Balancers] The type of IP addresses used by the subnets for your load balancer. The possible values are <code>ipv4</code> (for IPv4 addresses) and <code>dualstack</code> (for IPv4 and IPv6 addresses).</p>"
+          "documentation":"<p>[Application Load Balancers] The IP address type. The possible values are <code>ipv4</code> (for only IPv4 addresses), <code>dualstack</code> (for IPv4 and IPv6 addresses), and <code>dualstack-without-public-ipv4</code> (for IPv6 only public addresses, with private IPv4 and IPv6 addresses).</p> <p>[Network Load Balancers] The type of IP addresses used by the subnets for your load balancer. The possible values are <code>ipv4</code> (for IPv4 addresses) and <code>dualstack</code> (for IPv4 and IPv6 addresses). You can’t specify <code>dualstack</code> for a load balancer with a UDP or TCP_UDP listener.</p> <p>[Gateway Load Balancers] The type of IP addresses used by the subnets for your load balancer. The possible values are <code>ipv4</code> (for IPv4 addresses) and <code>dualstack</code> (for IPv4 and IPv6 addresses).</p>"
         }
       }
     },
@@ -3540,7 +3542,7 @@
         },
         "IpAddressType":{
           "shape":"IpAddressType",
-          "documentation":"<p>[Network Load Balancers] The IP address type.</p> <p>[Gateway Load Balancers] The IP address type.</p>"
+          "documentation":"<p>[Application Load Balancers] The IP address type.</p> <p>[Network Load Balancers] The IP address type.</p> <p>[Gateway Load Balancers] The IP address type.</p>"
         }
       }
     },

{botocore-1.34.106 → botocore-1.34.108}/botocore/data/endpoints.json

@@ -454,6 +454,8 @@
       },
       "airflow" : {
         "endpoints" : {
+          "af-south-1" : { },
+          "ap-east-1" : { },
           "ap-northeast-1" : { },
           "ap-northeast-2" : { },
           "ap-south-1" : { },
@@ -462,12 +464,15 @@
           "ca-central-1" : { },
           "eu-central-1" : { },
           "eu-north-1" : { },
+          "eu-south-1" : { },
           "eu-west-1" : { },
           "eu-west-2" : { },
           "eu-west-3" : { },
+          "me-south-1" : { },
           "sa-east-1" : { },
           "us-east-1" : { },
           "us-east-2" : { },
+          "us-west-1" : { },
           "us-west-2" : { }
         }
       },
@@ -19543,6 +19548,8 @@
       "vpc-lattice" : {
         "endpoints" : {
           "ap-northeast-1" : { },
+          "ap-northeast-2" : { },
+          "ap-south-1" : { },
           "ap-southeast-1" : { },
           "ap-southeast-2" : { },
           "ca-central-1" : { },

{botocore-1.34.106 → botocore-1.34.108}/botocore/data/kafka/2018-11-14/service-2.json

@@ -2104,6 +2104,22 @@
         "DEFAULT"
       ]
     },
+    "BrokerCountUpdateInfo" : {
+      "type" : "structure",
+      "members" : {
+        "CreatedBrokerIds" : {
+          "shape" : "__listOf__double",
+          "locationName" : "createdBrokerIds",
+          "documentation": "\n            <p>Kafka Broker IDs of brokers being created.</p>\n         "
+        },
+        "DeletedBrokerIds" : {
+          "shape" : "__listOf__double",
+          "locationName" : "deletedBrokerIds",
+          "documentation": "\n            <p>Kafka Broker IDs of brokers being deleted.</p>\n         "
+        }
+      },
+      "documentation": "\n            <p>Information regarding UpdateBrokerCount.</p>\n         "
+    },
     "BrokerEBSVolumeInfo": {
       "type": "structure",
       "members": {
@@ -5030,6 +5046,11 @@
           "shape" : "StorageMode",
           "locationName" : "storageMode",
           "documentation" : "\n            <p>This controls storage mode for supported storage tiers.</p>\n         "
+        },
+        "BrokerCountUpdateInfo" : {
+          "shape": "BrokerCountUpdateInfo",
+          "locationName" : "brokerCountUpdateInfo",
+          "documentation" : "\n            <p>Describes brokers being changed during a broker count update.</p>\n         "
         }
       },
       "documentation": "\n            <p>Information about cluster attributes that can be updated via update APIs.</p>\n         "
@@ -6591,6 +6612,12 @@
         "shape" : "UnprocessedScramSecret"
       }
     },
+    "__listOf__double" : {
+      "type" : "list",
+      "member" : {
+        "shape" : "__double"
+      }
+    },
     "__listOf__string": {
       "type": "list",
       "member": {