@tiledesk/tiledesk-server 2.7.27 → 2.8.1

package/CHANGELOG.md

@@ -6,9 +6,18 @@
 (https://www.npmjs.com/package/@tiledesk/tiledesk-server/v/2.3.77) 
 
 # 2.8.1
+- Added trashed=false in chatbot namespace query
+- Return empty array if no chatbots are using the namespace
+- Enhanced kb context
+- Added enpoint to retrieve all content's chunks
+- Added limit on namespaces
+- Restore beenInvitedNewUser email
+
+# 2.8.0
 - Enable quotas for conversations, tokens, and direct email.
 - Added namespaces to knowledge base
 - Updated tybot-connector to 0.2.82
+- Externalized models multipliers
 
 # 2.7.26
 - Updated tybot-connector to 0.2.72

package/models/request.js

@@ -197,6 +197,9 @@ var RequestSchema = new Schema({
   closed_by: { 
     type: String
   },
+  duration: {
+    type: Number
+  },
 
   tags: [TagSchema],
 

package/package.json

@@ -1,7 +1,7 @@
 {
   "name": "@tiledesk/tiledesk-server",
   "description": "The Tiledesk server module",
-  "version": "2.7.27",
+  "version": "2.8.1",
   "scripts": {
     "start": "node ./bin/www",
     "pretest": "mongodb-runner start",

package/pubmodules/analytics/analytics.js

@@ -186,6 +186,11 @@ router.get('/requests/aggregate/status', function(req, res) {
       winston.debug('req.query.participant', req.query.participant);
       query.participants = req.query.participant;
     }
+
+    if (req.query.channel) {
+      winston.debug('req.query.channel', req.query.channel);
+      query['channel.name'] = req.query.channel;
+    }
     
     winston.debug("QueryParams_LastDayCHART:", lastdays,req.query.department_id)
     winston.debug("Query_LastDayCHART", query)
@@ -632,6 +637,11 @@ router.get('/requests/aggregate/status', function(req, res) {
       query.participants = req.query.participant;
     }
 
+    if (req.query.channel) {
+      winston.debug('req.query.channel', req.query.channel);
+      query['channel.name'] = req.query.channel;
+    }
+
     
     winston.debug("QueryParams_AvgTime:", lastdays,req.query.department_id)
     winston.debug("Query_AvgTIME", query)
@@ -801,6 +811,10 @@ router.get('/requests/aggregate/status', function(req, res) {
       query.participants = req.query.participant;
     }
 
+    if (req.query.channel) {
+      winston.debug('req.query.channel', req.query.channel);
+      query['channel.name'] = req.query.channel;
+    }
 
     winston.debug("QueryParams_DurationTIME:", lastdays,req.query.department_id)
     winston.debug("Query_DurationTIME", query)
@@ -930,7 +944,10 @@ router.get('/requests/aggregate/status', function(req, res) {
       query.participants = req.query.participant;
     }
 
-
+    if (req.query.channel) {
+      winston.debug('req.query.channel', req.query.channel);
+      query['channel.name'] = req.query.channel;
+    }
     
     winston.debug("QueryParams_SatisfactionTIME:", lastdays,req.query.department_id)
     winston.debug("Query_SatisfactionTIME", query)
@@ -1056,6 +1073,11 @@ router.get('/requests/hasBot/count', function(req, res) {
       query.department= new ObjectId(req.query.department_id);
       
     }
+
+    if (req.query.channel) {
+      winston.debug('req.query.channel', req.query.channel);
+      query['channel.name'] = req.query.channel;
+    }
     
     winston.debug("QueryParams_LastDayCHART:", lastdays,req.query.department_id)
     winston.debug("Query_LastDayCHART", query)
@@ -1410,6 +1432,11 @@ router.get('/messages/count', function(req, res) {
       query.recipient = req.query.recipient;
     }
 
+    if (req.query.channel) {
+      winston.debug('req.query.channel', req.query.channel);
+      query['channel.name'] = req.query.channel;
+    }
+
     
     winston.debug("Query_LastDayCHART", query)
 

package/routes/kb.js

@@ -36,9 +36,12 @@ let default_preview_settings = {
   max_tokens: 128,
   temperature: 0.7,
   top_k: 4,
-  context: "You are an awesome AI Assistant."
+  //context: "You are an awesome AI Assistant."
+  context: null
 }
 
+let default_context = "Answer if and ONLY if the answer is contained in the context provided. If the answer is not contained in the context provided ALWAYS answer with <NOANS>\n{context}"
+
 /**
 * ****************************************
 * Proxy Section - Start
@@ -200,10 +203,11 @@ router.post('/qa', async (req, res) => {
     }
   }
 
+  // Check if "Advanced Mode" is active. In such case the default_context must be not appended
   if (data.system_context) {
-    data.system_context = data.system_context + " {context}";
+    data.system_context = data.system_context + " \n" + default_context;
   }
-  
+
   openaiService.askNamespace(data).then((resp) => {
     winston.debug("qa resp: ", resp.data);
     let answer = resp.data;
@@ -384,11 +388,52 @@ router.get('/namespace/all', async (req, res) => {
   })
 })
 
+router.get('/namespace/:id/chunks/:content_id', async (req, res) => {
+
+  let project_id = req.projectid;
+  let namespace_id = req.params.id;
+  let content_id = req.params.content_id;
+
+  let namespaces = await Namespace.find({ id_project: project_id }).catch((err) => {
+    winston.error("find namespaces error: ", err)
+    return res.status(500).send({ success: false, error: err })
+  })
+
+  let namespaceIds = namespaces.map(namespace => namespace.id);
+  if (!namespaceIds.includes(namespace_id)) {
+    return res.status(403).send({ success: false, error: "Not allowed. The namespace does not belong to the current project." })
+  }
+
+  let content = await KB.find({ id_project: project_id, namespace: namespace_id, _id: content_id }).catch((err) => {
+    winston.error("find content error: ", err);
+    return res.status(403).send({ success: false, error: err })
+  })
+
+  if(!content) {
+    return res.status(403).send({ success: false, error: "Not allowed. The conten does not belong to the current namespace." })
+  }
+
+  openaiService.getContentChunks(namespace_id, content_id).then((resp) => {
+    let chunks = resp.data;
+    winston.debug("chunks for content " + content_id);
+    winston.debug("chunks found ", chunks);
+    return res.status(200).send(chunks);
+
+  }).catch((err) => {
+    console.log("error getting content chunks err.response: ", err.response)
+    console.log("error getting content chunks err.data: ", err.data)
+    return res.status(500).send({ success: false, error: err });
+  })
+
+})
+
 router.get('/namespace/:id/chatbots', async (req, res) => {
 
   let project_id = req.projectid;
   let namespace_id = req.params.id;
 
+  let chatbotsArray = [];
+
   let namespaces = await Namespace.find({ id_project: project_id }).catch((err) => {
     winston.error("find namespaces error: ", err)
     res.status(500).send({ success: false, error: err })
@@ -406,16 +451,15 @@ router.get('/namespace/:id/chatbots', async (req, res) => {
 
   if (!intents || intents.length == 0) {
     winston.verbose("No intents found for the selected chatbot")
-    return res.status(200).send({ success: false, message: "No intents found for the selected chatbot" });
+    return res.status(200).send(chatbotsArray);
   }
 
   let chatbots = intents.map(i => i.id_faq_kb);
   let uniqueChatbots = [...new Set(chatbots)];
 
-  let chatbotsArray = [];
   let chatbotPromises = uniqueChatbots.map(async (c_id) => {
     try {
-      let chatbot = await faq_kb.findById(c_id);
+      let chatbot = await faq_kb.findOne({ _id: c_id, trashed: false });
       if (chatbot) {
         let data = {
           _id: chatbot._id,
@@ -431,7 +475,7 @@ router.get('/namespace/:id/chatbots', async (req, res) => {
   await Promise.all(chatbotPromises);
 
   winston.debug("chatbotsArray: ", chatbotsArray);
-
+  
   res.status(200).send(chatbotsArray);
 })
 
@@ -457,6 +501,15 @@ router.post('/namespace', async (req, res) => {
     new_namespace.default = true;
   }
 
+  let quoteManager = req.app.get('quote_manager');
+  let limits = await quoteManager.getPlanLimits(req.project);
+  let ns_limit = limits.namespace;
+  console.log("Limit of namespaces for current plan " + ns_limit);
+
+  if (namespaces.length >= ns_limit) {
+    return res.status(403).send({ success: false, error: "Maximum number of resources reached for the current plan", plan_limit: ns_limit });
+  }
+
   new_namespace.save((err, savedNamespace) => {
     if (err) {
       winston.error("create namespace error: ", err);

package/services/QuoteManager.js

@@ -14,11 +14,11 @@ const emailEvent = require('../event/emailEvent');
 // }
 
 const PLANS_LIST = {
-    FREE_TRIAL: { requests: 3000,   messages: 0,    tokens: 5000000,     email: 200,     chatbots: 20,       kbs: 50 }, // same as PREMIUM
-    SANDBOX:    { requests: 200,    messages: 0,    tokens: 100000,      email: 200,     chatbots: 2,        kbs: 50 },
-    BASIC:      { requests: 800,    messages: 0,    tokens: 2000000,     email: 200,     chatbots: 5,        kbs: 150},
-    PREMIUM:    { requests: 3000,   messages: 0,    tokens: 5000000,     email: 200,     chatbots: 20,       kbs: 300},
-    CUSTOM:     { requests: 3000,   messages: 0,    tokens: 5000000,     email: 200,     chatbots: 20,       kbs: 1000}
+    FREE_TRIAL: { requests: 3000,   messages: 0,    tokens: 5000000,     email: 200,     chatbots: 20,      namespace: 3,   kbs: 50     }, // same as PREMIUM
+    SANDBOX:    { requests: 200,    messages: 0,    tokens: 100000,      email: 200,     chatbots: 2,       namespace: 1,   kbs: 50     },
+    BASIC:      { requests: 800,    messages: 0,    tokens: 2000000,     email: 200,     chatbots: 5,       namespace: 1,   kbs: 150    },
+    PREMIUM:    { requests: 3000,   messages: 0,    tokens: 5000000,     email: 200,     chatbots: 20,      namespace: 3,   kbs: 300    },
+    CUSTOM:     { requests: 3000,   messages: 0,    tokens: 5000000,     email: 200,     chatbots: 20,      namespace: 3,   kbs: 1000   }
 }
 
 const typesList = ['requests', 'messages', 'email', 'tokens', 'chatbots', 'kbs']

package/services/openaiService.js

@@ -162,6 +162,25 @@ class OpenaiService {
     })
   }
 
+  getContentChunks(namespace_id, content_id) {
+    winston.info("[OPENAI SERVICE] kb endpoint: " + kb_endpoint_train);
+    winston.info(kb_endpoint_train + "/id/" + content_id + "/namespace/" + namespace_id)
+    return new Promise((resolve, reject) => {
+
+      axios({
+        url: kb_endpoint_train + "/id/" + content_id + "/namespace/" + namespace_id,
+        headers: {
+          'Content-Type': 'application/json'
+        },
+        method: 'GET'
+      }).then((resbody) => {
+        resolve(resbody)
+      }).catch((err) => {
+        reject(err)
+      })
+    })
+  }
+
   deleteIndex(data) {
     winston.debug("[OPENAI SERVICE] kb endpoint: " + kb_endpoint_train);
 

package/services/requestService.js

@@ -1266,14 +1266,16 @@ class RequestService {
 
   }
 
-  setClosedAtByRequestId(request_id, id_project, closed_at, closed_by) {
+  setClosedAtByRequestId(request_id, id_project, created_at, closed_at, closed_by) {
 
     return new Promise(function (resolve, reject) {
       // winston.debug("request_id", request_id);
       // winston.debug("newstatus", newstatus);
 
+      let duration = Math.abs(new Date(created_at) - new Date(closed_at))
+
       return Request
-        .findOneAndUpdate({ request_id: request_id, id_project: id_project }, { closed_at: closed_at, closed_by: closed_by }, { new: true, upsert: false })
+        .findOneAndUpdate({ request_id: request_id, id_project: id_project }, { closed_at: closed_at, closed_by: closed_by, duration: duration }, { new: true, upsert: false })
         .populate('lead')
         .populate('department')
         .populate('participatingBots')
@@ -1448,7 +1450,7 @@ class RequestService {
                 }
 
                 // setClosedAtByRequestId(request_id, id_project, closed_at, closed_by)
-                return that.setClosedAtByRequestId(request_id, id_project, new Date().getTime(), closed_by).then(function (updatedRequest) {
+                return that.setClosedAtByRequestId(request_id, id_project, request.createdAt, new Date().getTime(), closed_by).then(function (updatedRequest) {
 
                   winston.verbose("Request closed with id: " + updatedRequest.id);
                   winston.debug("Request closed ", updatedRequest);

package/template/email/beenInvitedNewUser.html

@@ -1,235 +1,230 @@
-<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
-
-<html
-  lang="en"
-  xmlns="http://www.w3.org/1999/xhtml"
-  style="
-    font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif;
-    box-sizing: border-box;
-    font-size: 14px;
-    margin: 0;
-  "
->
-  <head>
+<!DOCTYPE html
+    PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
+<html lang="en" xmlns="http://www.w3.org/1999/xhtml"
+    style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">
+
+<head>
     <meta name="viewport" content="width=device-width" />
     <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />
-    <title>New message from Tiledesk</title>
+    <title>New email from Tiledesk</title>
 
     <style type="text/css">
-      img {
-        max-width: 100%;
-        margin-left: 16px;
-        text-align: center !important;
-      }
-
-      img.CToWUd {
-        margin-bottom: 16px;
-        max-width: 200px !important;
-        width: 200px !important;
-        min-width: 200px !important;
-        outline: none;
-        text-decoration: none;
-        border: none;
-        height: auto;
-        margin-left: 0px;
-      }
-
-      body {
-        background-color: #e2e7e9;
-        -webkit-font-smoothing: antialiased;
-        -webkit-text-size-adjust: none;
-        width: 100% !important;
-        height: 100%;
-        line-height: 1.6em;
-        padding: 30px 0px;
-      }
-
-      .box-container {
-        display: flex;
-        flex-direction: column;
-        justify-content: center;
-        align-items: center;
-        width: 100%;
-        margin-bottom: 30px;
-        /* position: fixed;
-        top: 90px; */
-      }
-
-      .box {
-        background-color: #fff;
-        width: 600px;
-        min-height: 400px;
-        border-radius: 8px;
-      }
-
-      .header-image {
-        background-image: url('https://img.freepik.com/vettori-premium/illustrazione-di-progettazione-del-pacchetto-piatto-di-finanza_205077-4142.jpg?w=2000');
-        background-size: cover;
-        background-repeat: no-repeat;
-        height: 200px;
-        width: 100%;
-        margin-bottom: 40px;
-        border-radius: 8px;
-      }
-
-      .header {
-        text-align: center;
-      }
-
-      h1 {
-        padding: 0px 40px;
-      }
-
-      .content-body {
-        padding: 10px 30px;
-      }
-
-      a {
-        /* box-sizing: border-box; */
-        font-size: 16px;
-        font-weight: 600;
-        color: #3c3c3c;
-        text-decoration: none;
-        margin: 0;
-        margin-bottom: 10px;
-      }
-
-      a:hover {
-        text-decoration: underline;
-      }
-
-      @media only screen and (max-width: 640px) {
-        body {
-          padding: 0 !important;
-        }
-
-        h1 {
-          font-weight: 800 !important;
-          margin: 20px 0 5px !important;
-          text-align: center !important;
-        }
-
-        h2 {
-          font-weight: 800 !important;
-          margin: 20px 0 5px !important;
-        }
-
-        h3 {
-          font-weight: 800 !important;
-          margin: 20px 0 5px !important;
-        }
-
-        h4 {
-          font-weight: 800 !important;
-          margin: 20px 0 5px !important;
-        }
-
-        h1 {
-          font-size: 22px !important;
-        }
-
-        h2 {
-          font-size: 18px !important;
+        img {
+            max-width: 100%;
+            margin-left: 16px;
+            text-align: center !important;
         }
 
-        h3 {
-          font-size: 16px !important;
+        img.CToWUd {
+            margin-bottom: 16px;
+            max-width: 200px !important;
+            width: 200px !important;
+            min-width: 200px !important;
+            outline: none;
+            text-decoration: none;
+            border: none;
+            height: auto;
+            margin-left: 0px;
         }
 
-        .container {
-          padding: 0 !important;
-          width: 100% !important;
-        }
-
-        .content {
-          padding: 0 !important;
+        body {
+            -webkit-font-smoothing: antialiased;
+            -webkit-text-size-adjust: none;
+            width: 100% !important;
+            height: 100%;
+            line-height: 1.6em;
         }
 
-        .content-wrap {
-          padding: 10px !important;
+        body {
+            background-color: #f6f6f6;
         }
 
-        .invoice {
-          width: 100% !important;
+        @media only screen and (max-width: 640px) {
+            body {
+                padding: 0 !important;
+            }
+
+            h1 {
+                font-weight: 800 !important;
+                margin: 20px 0 5px !important;
+                text-align: center !important;
+            }
+
+            h2 {
+                font-weight: 800 !important;
+                margin: 20px 0 5px !important;
+            }
+
+            h3 {
+                font-weight: 800 !important;
+                margin: 20px 0 5px !important;
+            }
+
+            h4 {
+                font-weight: 800 !important;
+                margin: 20px 0 5px !important;
+            }
+
+            h1 {
+                font-size: 22px !important;
+            }
+
+            h2 {
+                font-size: 18px !important;
+            }
+
+            h3 {
+                font-size: 16px !important;
+            }
+
+            .container {
+                padding: 0 !important;
+                width: 100% !important;
+            }
+
+            .content {
+                padding: 0 !important;
+            }
+
+            .content-wrap {
+                padding: 10px !important;
+            }
+
+            .invoice {
+                width: 100% !important;
+            }
         }
-      }
     </style>
-  </head>
-
-  <body>
-    <!-- <div style="background-color: #ff5757; height: 300px"></div>
-    <div style="background-color: #ffdfe0; height: 80px"></div> -->
-    <div class="box-container">
-      <div class="box">
-        <div class="header-image"></div>
-
-        <h1 style="text-align: center; color: #333">
-          Update on monthly resources usage
-        </h1>
-
-        <div class="content-body">
-          <p>Dear {{firstname}},</p>
-
-          <p>
-            This is to inform you that you reached the <b>{{checkpoint}}%</b> of your
-            monthly quote for <b>{{resource_name}}</b> on your project <b>{{project_name}}</b>.
-          </p>
-
-          <p>Below is a summary of the monthly resource usage:</p>
-
-          <table
-            style="width: 100%; border-collapse: collapse; margin-bottom: 20px"
-          >
-            <thead style="">
-              <tr>
-                <th style="border: 1px solid #ddd; padding: 8px">Resource</th>
-                <th style="border: 1px solid #ddd; padding: 8px">Quota</th>
-                <th style="border: 1px solid #ddd; padding: 8px">Usage</th>
-              </tr>
-            </thead>
-            <tbody style="text-align: center">
-              <tr>
-                <td style="border: 1px solid #ddd; padding: 8px">
-                  Conversations
-                </td>
-                <td style="border: 1px solid #ddd; padding: 8px">{{requests_quote}}</td>
-                <td style="border: 1px solid #ddd; padding: 8px">{{requests_perc}}%</td>
-              </tr>
-              <tr>
-                <td style="border: 1px solid #ddd; padding: 8px">AI Tokens</td>
-                <td style="border: 1px solid #ddd; padding: 8px">{{tokens_quote}}</td>
-                <td style="border: 1px solid #ddd; padding: 8px">{{tokens_perc}}%</td>
-              </tr>
-              <tr>
-                <td style="border: 1px solid #ddd; padding: 8px">
-                  Chatbot Email
-                </td>
-                <td style="border: 1px solid #ddd; padding: 8px">{{email_quote}}</td>
-                <td style="border: 1px solid #ddd; padding: 8px">{{email_perc}}%</td>
-              </tr>
-              <!-- Add more rows for other resources as needed -->
-            </tbody>
-          </table>
-        </div>
-
-        <p style="text-align: center; font-size: 14px; color: #777">
-          This is an automated message. Please do not reply.
-        </p>
-
-        <div style="text-align: center; margin-top: 20px; padding: 20px">
-          <img
-            src="https://tiledesk.com/wp-content/uploads/2023/10/tiledesk-logo.png"
-            alt="Company Footer Logo"
-            style="max-width: 160px"
-          />
-        </div>
-
-      </div>
-    </div>
-
-    <div class="box-container">
-      <a href="http://www.tiledesk.com" class="company-url">Tiledesk.com</a>
-      <a href="%unsubscribe_url%" class="unsubscribe">Unsubscribe</a>
-    </div>
-  </body>
-</html>
+</head>
+
+<body itemscope itemtype="http://schema.org/EmailMessage"
+    style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; -webkit-font-smoothing: antialiased; -webkit-text-size-adjust: none; width: 100% !important; height: 100%; line-height: 1.6em; background-color: #f6f6f6; margin: 0;"
+    bgcolor="#f6f6f6">
+
+    <table class="body-wrap"
+        style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; width: 100%; background-color: #f6f6f6; margin: 0;"
+        bgcolor="#f6f6f6">
+        <tr
+            style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">
+            <td style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; vertical-align: top; margin: 0;"
+                valign="top"></td>
+            <td class="container" width="600"
+                style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; vertical-align: top; display: block !important; max-width: 600px !important; clear: both !important; margin: 0 auto;"
+                valign="top">
+                <div class="content"
+                    style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; max-width: 600px; display: block; margin: 0 auto; padding: 20px;">
+
+                    <div style="text-align:center">
+                        <!--
+            <a href="http://www.tiledesk.com"
+              style="color:#2daae1;font-weight:bold;text-decoration:none;word-break:break-word" target="_blank">
+              <img src="https://tiledesk.com/wp-content/uploads/2023/01/tiledesk_log_email_200.png" class="CToWUd">
+            </a>
+            -->
+                    </div>
+                    <table class="main" width="100%" cellpadding="0" cellspacing="0"
+                        style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; border-radius: 3px; background-color: #fff; margin: 0; border: 1px solid #e9e9e9;"
+                        bgcolor="#fff">
+
+                        <!-- <tr style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">
+                
+            </tr> -->
+
+                        <tr
+                            style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">
+                            <td class="content-wrap"
+                                style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; vertical-align: top; margin: 0; padding: 20px;"
+                                valign="top">
+                                <table width="100%" cellpadding="0" cellspacing="0"
+                                    style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">
+
+
+                                    <tr
+                                        style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">
+
+                                        <td class="content-block"
+                                            style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; vertical-align: top; margin: 0;"
+                                            valign="top">
+                                            <h2
+                                                style="text-align: center; letter-spacing: 1px; font-weight: 400; line-height:24px ">
+                                                {{currentUserFirstname}} {{currentUserLastname}} has invited you to the
+                                                Tiledesk project
+                                                <strong> {{projectName}}</strong>
+                                            </h2>
+
+                                            <!-- <br> <br><strong
+                                                style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">{{to}},</strong> -->
+
+                                            <br> <br>
+                                            I invited you to take on the role of {{invitedUserRole}} of the Tiledesk
+                                            <strong>
+                                                {{projectName}}</strong> project
+
+
+                                            <div style="text-align: center;">
+                                                <br><br>
+
+                                                <a href="{{baseScope.baseUrl}}/#/handle-invitation/{{pendinginvitationid}}/{{projectName}}/{{currentUserFirstname}}/{{currentUserLastname}}"
+                                                    style=" background-color: #ff8574 !important; border: none; color: white; padding: 12px 30px; text-align: center; text-decoration: none; display: inline-block; font-size: 16px; font-weight: 600; letter-spacing: 1px; margin: 4px 2px; cursor: pointer;">
+                                                    GO TO THE PROJECT
+                                                </a>
+                                            </div>
+
+                                            <br><br> The Tiledesk Team
+                                        </td>
+                                    </tr>
+
+                                    <tr
+                                        style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">
+                                        <td class="content-block"
+                                            style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; vertical-align: top; margin: 0;"
+                                            valign="top">
+                                        </td>
+                                    </tr>
+                                </table>
+                            </td>
+                        </tr>
+
+                        <tr>
+                            <td>
+                                <hr style="width:94%;height:1px;border:none;background-color: #cacaca;">
+
+                                <div style="display: flex; padding: 20px 18px; color: #888888; align-items: center;">
+                                    <span>Powered by </span>
+                                    <span style="display: flex;"><img
+                                            src="https://tiledesk.com/wp-content/uploads/2023/05/tiledesk-solo_logo_new_gray.png"
+                                            width="15" height="15" style="margin-left: 6px; margin-top: 2px;" /></span>
+                                    <span style="font-weight: bold; margin-left: 2px;">Tiledesk</span>
+                                </div>
+
+                            </td>
+                        </tr>
+
+                    </table>
+                    <div class="footer"
+                        style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; width: 100%; clear: both; color: #999; margin: 0; padding: 20px;">
+                        <table width="100%"
+                            style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">
+                            <tr
+                                style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">
+                                <td class="aligncenter content-block"
+                                    style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 12px; vertical-align: top; color: #999; text-align: center; margin: 0;"
+                                    align="center" valign="top">
+                                    <span><a href="http://www.tiledesk.com"
+                                            style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 12px; color: #999; text-decoration: underline; margin: 0;">
+                                            Tiledesk.com </a></span>
+                                    <br><span><a href="%unsubscribe_url%"
+                                            style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 12px; color: #999; text-decoration: underline; margin: 0;">Unsubscribe</a></span>
+                                </td>
+                            </tr>
+                        </table>
+                    </div>
+                </div>
+            </td>
+            <td style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; vertical-align: top; margin: 0;"
+                valign="top"></td>
+        </tr>
+    </table>
+</body>
+
+</html>

package/test/requestRoute.js

@@ -84,6 +84,52 @@ describe('RequestRoute', () => {
   });
 
 
+  it('createSimpleAndCloseForDuration', function (done) {
+    // this.timeout(10000);
+
+    var email = "test-request-create-" + Date.now() + "@email.com";
+    var pwd = "pwd";
+
+    userService.signup(email, pwd, "Test Firstname", "Test lastname").then(function (savedUser) {
+      projectService.create("request-create", savedUser._id, { email: { template: { assignedRequest: "123" } } }).then(function (savedProject) {
+
+        chai.request(server)
+          .post('/' + savedProject._id + '/requests/')
+          .auth(email, pwd)
+          .set('content-type', 'application/json')
+          .send({ "first_text": "first_text" })
+          .end(function (err, res) {
+            //console.log("res",  res);
+            //console.log("res.body",  res.body);
+            res.should.have.status(200);
+            res.body.should.be.a('object');
+
+            //console.log("res.body: ", res.body)
+
+            setTimeout(() => {
+
+              chai.request(server)
+                  .put('/' + savedProject._id + '/requests/' + res.body.request_id + '/close')
+                  .auth(email, pwd)
+                  .send()
+                  .end((err, res) => {
+  
+                    if (err) { console.error("err: ", err) };
+                    console.log("request duration: ", res.body.duration)
+
+                    res.body.should.have.property('duration');
+                    res.body.duration.should.be.above(2000);
+  
+                    done();
+                  })
+
+            }, 2000)
+
+          });
+      });
+    });
+  }).timeout(5000);
+