@tiledesk/tiledesk-server 2.10.87 → 2.10.89
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/CHANGELOG.md +19 -0
- package/app.js +4 -0
- package/errorCodes.js +6 -0
- package/event/botEvent.js +89 -42
- package/jobsManager.js +4 -1
- package/models/chatbotTemplates.js +22 -0
- package/models/faq.js +14 -1
- package/models/faq_kb.js +64 -2
- package/models/flowLogs.js +64 -0
- package/models/user.js +7 -0
- package/models/webhook.js +30 -0
- package/package.json +4 -4
- package/routes/auth.js +1 -1
- package/routes/faq.js +6 -0
- package/routes/faq_kb.js +123 -85
- package/routes/logs.js +80 -3
- package/routes/request.js +2 -2
- package/routes/users.js +3 -0
- package/routes/webhook.js +54 -25
- package/routes/webhooks.js +119 -2
- package/services/chatbotService.js +24 -18
- package/services/faqService.js +35 -331
- package/services/logsService.js +59 -0
- package/services/userService.js +3 -2
- package/services/webhookService.js +21 -2
- package/template/chatbot/blank.js +79 -0
- package/template/chatbot/blank_copilot.js +43 -0
- package/template/chatbot/blank_voice.js +108 -0
- package/template/chatbot/blank_voice_twilio.js +115 -0
- package/template/chatbot/blank_webhook.js +43 -0
- package/template/chatbot/empty.js +3 -0
- package/template/chatbot/example.js +88 -0
- package/template/chatbot/handoff.js +25 -0
- package/template/chatbot/index.js +12 -0
- package/template/chatbot/official_copilot.js +717 -0
- package/test/faqkbRoute.js +165 -23
- package/test/webhookRoute.js +247 -2
- package/utils/TdCache.js +3 -3
|
@@ -0,0 +1,717 @@
|
|
|
1
|
+
const uuidv4 = require('uuid/v4');
|
|
2
|
+
|
|
3
|
+
module.exports = function generateTemplate(options) {
|
|
4
|
+
|
|
5
|
+
let namespace_id = options.namespace_id;
|
|
6
|
+
|
|
7
|
+
const get_message_intent = uuidv4();
|
|
8
|
+
const get_request_intent = uuidv4();
|
|
9
|
+
const no_msg_or_req_intent = uuidv4();
|
|
10
|
+
const check_message_intent = uuidv4();
|
|
11
|
+
const check_no_issue_intent = uuidv4();
|
|
12
|
+
const check_question_intent = uuidv4();
|
|
13
|
+
const extract_issue_ai_intent = uuidv4();
|
|
14
|
+
const check_request_id_intent = uuidv4();
|
|
15
|
+
const extract_question_intent = uuidv4();
|
|
16
|
+
const create_transcript_intent = uuidv4();
|
|
17
|
+
const ask_kb_from_request_intent = uuidv4();
|
|
18
|
+
const ask_kb_from_message_intent = uuidv4();
|
|
19
|
+
const return_no_content_1_intent = uuidv4();
|
|
20
|
+
const return_no_content_2_intent = uuidv4();
|
|
21
|
+
const return_no_content_3_intent = uuidv4();
|
|
22
|
+
const return_no_content_4_intent = uuidv4();
|
|
23
|
+
const return_response_message_intent = uuidv4();
|
|
24
|
+
const return_response_request_intent = uuidv4();
|
|
25
|
+
|
|
26
|
+
return [
|
|
27
|
+
{
|
|
28
|
+
"webhook_enabled": false,
|
|
29
|
+
"enabled": true,
|
|
30
|
+
"actions": [{
|
|
31
|
+
"_tdActionType": "intent",
|
|
32
|
+
"intentName": "#" + get_message_intent
|
|
33
|
+
}],
|
|
34
|
+
"intent_display_name": "webhook",
|
|
35
|
+
"question": "",
|
|
36
|
+
"attributes": {
|
|
37
|
+
"position": {
|
|
38
|
+
"x": 172,
|
|
39
|
+
"y": 384
|
|
40
|
+
},
|
|
41
|
+
"readonly": true,
|
|
42
|
+
},
|
|
43
|
+
"agents_available": false
|
|
44
|
+
},
|
|
45
|
+
{
|
|
46
|
+
"webhook_enabled": false,
|
|
47
|
+
"enabled": true,
|
|
48
|
+
"actions": [{
|
|
49
|
+
"_tdActionTitle": "",
|
|
50
|
+
"_tdActionType": "jsoncondition",
|
|
51
|
+
"groups": [
|
|
52
|
+
{
|
|
53
|
+
"type": "expression",
|
|
54
|
+
"conditions": [
|
|
55
|
+
{
|
|
56
|
+
"type": "condition",
|
|
57
|
+
"operand1": "message",
|
|
58
|
+
"operator": "isEmpty",
|
|
59
|
+
"operand2": {
|
|
60
|
+
"type": "const",
|
|
61
|
+
"value": "",
|
|
62
|
+
"name": ""
|
|
63
|
+
}
|
|
64
|
+
},
|
|
65
|
+
{
|
|
66
|
+
"type": "operator",
|
|
67
|
+
"operator": "OR"
|
|
68
|
+
},
|
|
69
|
+
{
|
|
70
|
+
"type": "condition",
|
|
71
|
+
"operand1": "message",
|
|
72
|
+
"operator": "isNull",
|
|
73
|
+
"operand2": {
|
|
74
|
+
"type": "const",
|
|
75
|
+
"value": "",
|
|
76
|
+
"name": ""
|
|
77
|
+
}
|
|
78
|
+
},
|
|
79
|
+
{
|
|
80
|
+
"type": "operator",
|
|
81
|
+
"operator": "OR"
|
|
82
|
+
},
|
|
83
|
+
{
|
|
84
|
+
"type": "condition",
|
|
85
|
+
"operand1": "message",
|
|
86
|
+
"operator": "isUndefined",
|
|
87
|
+
"operand2": {
|
|
88
|
+
"type": "const",
|
|
89
|
+
"value": "",
|
|
90
|
+
"name": ""
|
|
91
|
+
}
|
|
92
|
+
}
|
|
93
|
+
]
|
|
94
|
+
}
|
|
95
|
+
],
|
|
96
|
+
"stopOnConditionMet": true,
|
|
97
|
+
"noelse": true,
|
|
98
|
+
"trueIntent": "#" + check_request_id_intent
|
|
99
|
+
}],
|
|
100
|
+
"intent_display_name": "check_message",
|
|
101
|
+
"intent_id": check_message_intent,
|
|
102
|
+
"attributes": {
|
|
103
|
+
"position": {
|
|
104
|
+
"x": 960,
|
|
105
|
+
"y": 245
|
|
106
|
+
},
|
|
107
|
+
"nextBlockAction": {
|
|
108
|
+
"_tdActionId": "e459225f-0a01-4786-b987-7fa3d4421877",
|
|
109
|
+
"_tdActionType": "intent",
|
|
110
|
+
"intentName": "#" + extract_issue_ai_intent
|
|
111
|
+
},
|
|
112
|
+
},
|
|
113
|
+
"agents_available": false
|
|
114
|
+
},
|
|
115
|
+
{
|
|
116
|
+
"webhook_enabled": false,
|
|
117
|
+
"enabled": true,
|
|
118
|
+
"actions": [{
|
|
119
|
+
"_tdActionTitle": "",
|
|
120
|
+
"_tdActionType": "askgptv2",
|
|
121
|
+
"question": "{{gpt_reply}}",
|
|
122
|
+
"assignReplyTo": "kb_reply",
|
|
123
|
+
"assignSourceTo": "kb_source",
|
|
124
|
+
"max_tokens": 1024,
|
|
125
|
+
"temperature": 0.7,
|
|
126
|
+
"top_k": 10,
|
|
127
|
+
"model": "gpt-4o",
|
|
128
|
+
"preview": [],
|
|
129
|
+
"history": false,
|
|
130
|
+
"citations": true,
|
|
131
|
+
"namespace": namespace_id,
|
|
132
|
+
"context": "",
|
|
133
|
+
"trueIntent": "#" + return_response_message_intent,
|
|
134
|
+
"falseIntent": "#" + return_no_content_4_intent
|
|
135
|
+
}],
|
|
136
|
+
"intent_display_name": "ask_kb_from_message",
|
|
137
|
+
"intent_id": ask_kb_from_message_intent,
|
|
138
|
+
"language": "en",
|
|
139
|
+
"attributes": {
|
|
140
|
+
"position": {
|
|
141
|
+
"x": 2477,
|
|
142
|
+
"y": 801
|
|
143
|
+
},
|
|
144
|
+
"readonly": false
|
|
145
|
+
},
|
|
146
|
+
"agents_available": false
|
|
147
|
+
},
|
|
148
|
+
{
|
|
149
|
+
"webhook_enabled": false,
|
|
150
|
+
"enabled": true,
|
|
151
|
+
"actions": [{
|
|
152
|
+
"_tdActionTitle": "",
|
|
153
|
+
"_tdActionType": "gpt_task",
|
|
154
|
+
"max_tokens": 256,
|
|
155
|
+
"temperature": 0.7,
|
|
156
|
+
"model": "gpt-4o",
|
|
157
|
+
"assignReplyTo": "gpt_reply",
|
|
158
|
+
"preview": [],
|
|
159
|
+
"formatType": "none",
|
|
160
|
+
"question": "This is a user message taken from support conversation.\n\n{{message}}\n\nCheck that the message contains a question or poses a problem. If there is, make it clear and concise as if the user were writing, otherwise reply with \"NULL\".",
|
|
161
|
+
"context": "",
|
|
162
|
+
"trueIntent": "#" + check_no_issue_intent
|
|
163
|
+
}],
|
|
164
|
+
"intent_display_name": "extract_issue_ai",
|
|
165
|
+
"intent_id": extract_issue_ai_intent,
|
|
166
|
+
"language": "en",
|
|
167
|
+
"attributes": {
|
|
168
|
+
"position": {
|
|
169
|
+
"x": 1510,
|
|
170
|
+
"y": 473
|
|
171
|
+
},
|
|
172
|
+
"readonly": false
|
|
173
|
+
},
|
|
174
|
+
"agents_available": false
|
|
175
|
+
},
|
|
176
|
+
{
|
|
177
|
+
"webhook_enabled": false,
|
|
178
|
+
"enabled": true,
|
|
179
|
+
"actions": [{
|
|
180
|
+
"_tdActionTitle": "",
|
|
181
|
+
"_tdActionType": "jsoncondition",
|
|
182
|
+
"groups": [
|
|
183
|
+
{
|
|
184
|
+
"type": "expression",
|
|
185
|
+
"conditions": [
|
|
186
|
+
{
|
|
187
|
+
"type": "condition",
|
|
188
|
+
"operand1": "gpt_reply",
|
|
189
|
+
"operator": "equalAsStrings",
|
|
190
|
+
"operand2": {
|
|
191
|
+
"type": "const",
|
|
192
|
+
"value": "NULL",
|
|
193
|
+
"name": ""
|
|
194
|
+
}
|
|
195
|
+
}
|
|
196
|
+
]
|
|
197
|
+
}
|
|
198
|
+
],
|
|
199
|
+
"stopOnConditionMet": true,
|
|
200
|
+
"noelse": true,
|
|
201
|
+
"trueIntent": "#" + return_no_content_3_intent
|
|
202
|
+
}],
|
|
203
|
+
"intent_display_name": "check_no_issue",
|
|
204
|
+
"intent_id": check_no_issue_intent,
|
|
205
|
+
"language": "en",
|
|
206
|
+
"attributes": {
|
|
207
|
+
"position": {
|
|
208
|
+
"x": 1978,
|
|
209
|
+
"y": 557
|
|
210
|
+
},
|
|
211
|
+
"nextBlockAction": {
|
|
212
|
+
"_tdActionId": "37185650-df70-4b90-9784-bcff646e37ce",
|
|
213
|
+
"_tdActionType": "intent",
|
|
214
|
+
"intentName": "#" + ask_kb_from_message_intent
|
|
215
|
+
},
|
|
216
|
+
"readonly": false
|
|
217
|
+
},
|
|
218
|
+
"agents_available": false
|
|
219
|
+
},
|
|
220
|
+
{
|
|
221
|
+
"webhook_enabled": false,
|
|
222
|
+
"enabled": true,
|
|
223
|
+
"actions": [{
|
|
224
|
+
"_tdActionTitle": "",
|
|
225
|
+
"payload": "{}",
|
|
226
|
+
"headersString": {
|
|
227
|
+
"Content-Type": "*/*",
|
|
228
|
+
"Cache-Control": "no-cache",
|
|
229
|
+
"User-Agent": "TiledeskBotRuntime",
|
|
230
|
+
"Accept": "*/*"
|
|
231
|
+
},
|
|
232
|
+
"bodyType": "json",
|
|
233
|
+
"assignTo": "",
|
|
234
|
+
"_tdActionType": "web_response",
|
|
235
|
+
"status": "400"
|
|
236
|
+
}],
|
|
237
|
+
"intent_display_name": "return_no_content_3",
|
|
238
|
+
"intent_id": return_no_content_3_intent,
|
|
239
|
+
"language": "en",
|
|
240
|
+
"attributes": {
|
|
241
|
+
"position": {
|
|
242
|
+
"x": 2465,
|
|
243
|
+
"y": 461
|
|
244
|
+
},
|
|
245
|
+
"readonly": false
|
|
246
|
+
},
|
|
247
|
+
"agents_available": false
|
|
248
|
+
},
|
|
249
|
+
{
|
|
250
|
+
"webhook_enabled": false,
|
|
251
|
+
"enabled": true,
|
|
252
|
+
"actions": [{
|
|
253
|
+
"_tdActionTitle": "",
|
|
254
|
+
"_tdActionType": "jsoncondition",
|
|
255
|
+
"groups": [
|
|
256
|
+
{
|
|
257
|
+
"type": "expression",
|
|
258
|
+
"conditions": [
|
|
259
|
+
{
|
|
260
|
+
"type": "condition",
|
|
261
|
+
"operand1": "request_id",
|
|
262
|
+
"operator": "isEmpty",
|
|
263
|
+
"operand2": {
|
|
264
|
+
"type": "const",
|
|
265
|
+
"value": "",
|
|
266
|
+
"name": ""
|
|
267
|
+
}
|
|
268
|
+
},
|
|
269
|
+
{
|
|
270
|
+
"type": "operator",
|
|
271
|
+
"operator": "OR"
|
|
272
|
+
},
|
|
273
|
+
{
|
|
274
|
+
"type": "condition",
|
|
275
|
+
"operand1": "request_id",
|
|
276
|
+
"operator": "isNull",
|
|
277
|
+
"operand2": {
|
|
278
|
+
"type": "const",
|
|
279
|
+
"value": "",
|
|
280
|
+
"name": ""
|
|
281
|
+
}
|
|
282
|
+
},
|
|
283
|
+
{
|
|
284
|
+
"type": "operator",
|
|
285
|
+
"operator": "OR"
|
|
286
|
+
},
|
|
287
|
+
{
|
|
288
|
+
"type": "condition",
|
|
289
|
+
"operand1": "request_id",
|
|
290
|
+
"operator": "isUndefined",
|
|
291
|
+
"operand2": {
|
|
292
|
+
"type": "const",
|
|
293
|
+
"value": "",
|
|
294
|
+
"name": ""
|
|
295
|
+
}
|
|
296
|
+
}
|
|
297
|
+
]
|
|
298
|
+
}
|
|
299
|
+
],
|
|
300
|
+
"stopOnConditionMet": true,
|
|
301
|
+
"noelse": true,
|
|
302
|
+
"trueIntent": "#" + no_msg_or_req_intent
|
|
303
|
+
}],
|
|
304
|
+
"intent_display_name": "check_request_id",
|
|
305
|
+
"intent_id": check_request_id_intent,
|
|
306
|
+
"language": "en",
|
|
307
|
+
"attributes": {
|
|
308
|
+
"position": {
|
|
309
|
+
"x": 1505,
|
|
310
|
+
"y": 52
|
|
311
|
+
},
|
|
312
|
+
"nextBlockAction": {
|
|
313
|
+
"_tdActionId": "a32cc3aa-8fd2-4ef4-8129-06ec8de6de32",
|
|
314
|
+
"_tdActionType": "intent",
|
|
315
|
+
"intentName": "#" + get_request_intent
|
|
316
|
+
},
|
|
317
|
+
"color": "80,100,147",
|
|
318
|
+
"readonly": false
|
|
319
|
+
},
|
|
320
|
+
"agents_available": false
|
|
321
|
+
},
|
|
322
|
+
{
|
|
323
|
+
"webhook_enabled": false,
|
|
324
|
+
"enabled": true,
|
|
325
|
+
"actions": [{
|
|
326
|
+
"_tdActionTitle": "",
|
|
327
|
+
"_tdActionType": "setattribute-v2",
|
|
328
|
+
"operation": {
|
|
329
|
+
"operands": [
|
|
330
|
+
{
|
|
331
|
+
"value": "{{result | json}}",
|
|
332
|
+
"isVariable": false
|
|
333
|
+
}
|
|
334
|
+
],
|
|
335
|
+
"operators": []
|
|
336
|
+
},
|
|
337
|
+
"destination": "messages"
|
|
338
|
+
},
|
|
339
|
+
{
|
|
340
|
+
"_tdActionTitle": "",
|
|
341
|
+
"_tdActionType": "code",
|
|
342
|
+
"source": "let messages = context.attributes[\"messages\"]\nmessages = JSON.parse(messages);\n\nlet transcript = \"\";\nmessages?.forEach(message => {\n // only unuseful messages have subtype\n const subtype = message?.attributes?.subtype;\n\n // only chatbots\n const intentName = message?.attributes?.intentName;\n\n // only end-users\n // const requester_id = message?.attributes?.requester_id;\n\n // only service messages\n const messagelabel = message?.attributes?.messagelabel;\n\n // human only messages\n if (!subtype && !messagelabel && !intentName) {\n //console.log(\"message:\", message);\n let text = message.senderFullname + \": \" + message.text;\n transcript += text + \"\\n\";\n }\n });\n\ncontext.setAttribute(\"transcript\", transcript);"
|
|
343
|
+
}],
|
|
344
|
+
"intent_display_name": "create_transcript",
|
|
345
|
+
"intent_id": create_transcript_intent,
|
|
346
|
+
"language": "en",
|
|
347
|
+
"attributes": {
|
|
348
|
+
"position": {
|
|
349
|
+
"x": 2724,
|
|
350
|
+
"y": -217
|
|
351
|
+
},
|
|
352
|
+
"nextBlockAction": {
|
|
353
|
+
"_tdActionId": "dbe26ec5-5c96-47b4-a885-294289a45f00",
|
|
354
|
+
"_tdActionType": "intent",
|
|
355
|
+
"intentName": "#" + extract_question_intent
|
|
356
|
+
},
|
|
357
|
+
"readonly": false
|
|
358
|
+
},
|
|
359
|
+
"agents_available": false
|
|
360
|
+
},
|
|
361
|
+
{
|
|
362
|
+
"webhook_enabled": false,
|
|
363
|
+
"enabled": true,
|
|
364
|
+
"actions": [{
|
|
365
|
+
"_tdActionTitle": "",
|
|
366
|
+
"_tdActionType": "setattribute-v2",
|
|
367
|
+
"operation": {
|
|
368
|
+
"operands": [
|
|
369
|
+
{
|
|
370
|
+
"value": "{{payload.text}}",
|
|
371
|
+
"isVariable": false
|
|
372
|
+
}
|
|
373
|
+
],
|
|
374
|
+
"operators": []
|
|
375
|
+
},
|
|
376
|
+
"destination": "message"
|
|
377
|
+
},
|
|
378
|
+
{
|
|
379
|
+
"_tdActionTitle": "",
|
|
380
|
+
"_tdActionType": "setattribute-v2",
|
|
381
|
+
"operation": {
|
|
382
|
+
"operands": [
|
|
383
|
+
{
|
|
384
|
+
"value": "{{payload.request_id}}",
|
|
385
|
+
"isVariable": false
|
|
386
|
+
}
|
|
387
|
+
],
|
|
388
|
+
"operators": []
|
|
389
|
+
},
|
|
390
|
+
"destination": "request_id"
|
|
391
|
+
}],
|
|
392
|
+
"intent_display_name": "get_message",
|
|
393
|
+
"intent_id": get_message_intent,
|
|
394
|
+
"attributes": {
|
|
395
|
+
"position": {
|
|
396
|
+
"x": 527,
|
|
397
|
+
"y": 247
|
|
398
|
+
},
|
|
399
|
+
"nextBlockAction": {
|
|
400
|
+
"_tdActionId": "282fc8fd-c315-4c66-ae5e-82513595e718",
|
|
401
|
+
"_tdActionType": "intent",
|
|
402
|
+
"intentName": "#" + check_message_intent
|
|
403
|
+
},
|
|
404
|
+
"readonly": false
|
|
405
|
+
},
|
|
406
|
+
"agents_available": false
|
|
407
|
+
},
|
|
408
|
+
{
|
|
409
|
+
"webhook_enabled": false,
|
|
410
|
+
"enabled": true,
|
|
411
|
+
"actions": [{
|
|
412
|
+
"_tdActionType": "web_response",
|
|
413
|
+
"status": "400",
|
|
414
|
+
"bodyType": "json",
|
|
415
|
+
"payload": "{}"
|
|
416
|
+
}],
|
|
417
|
+
"intent_display_name": "no_msg_or_req",
|
|
418
|
+
"intent_id": no_msg_or_req_intent,
|
|
419
|
+
"language": "en",
|
|
420
|
+
"attributes": {
|
|
421
|
+
"position": {
|
|
422
|
+
"x": 2019,
|
|
423
|
+
"y": -183
|
|
424
|
+
},
|
|
425
|
+
},
|
|
426
|
+
"agents_available": false
|
|
427
|
+
},
|
|
428
|
+
{
|
|
429
|
+
"webhook_enabled": false,
|
|
430
|
+
"enabled": true,
|
|
431
|
+
"actions": [{
|
|
432
|
+
"_tdActionTitle": "",
|
|
433
|
+
"payload": "{}",
|
|
434
|
+
"headersString": {
|
|
435
|
+
"Content-Type": "*/*",
|
|
436
|
+
"Cache-Control": "no-cache",
|
|
437
|
+
"User-Agent": "TiledeskBotRuntime",
|
|
438
|
+
"Accept": "*/*"
|
|
439
|
+
},
|
|
440
|
+
"bodyType": "json",
|
|
441
|
+
"assignTo": "",
|
|
442
|
+
"_tdActionType": "web_response",
|
|
443
|
+
"status": "404"
|
|
444
|
+
}],
|
|
445
|
+
"intent_display_name": "return_no_content_1",
|
|
446
|
+
"intent_id": return_no_content_1_intent,
|
|
447
|
+
"language": "en",
|
|
448
|
+
"attributes": {
|
|
449
|
+
"position": {
|
|
450
|
+
"x": 4170,
|
|
451
|
+
"y": -251
|
|
452
|
+
},
|
|
453
|
+
"readonly": false
|
|
454
|
+
},
|
|
455
|
+
"agents_available": false
|
|
456
|
+
},
|
|
457
|
+
{
|
|
458
|
+
"webhook_enabled": false,
|
|
459
|
+
"enabled": true,
|
|
460
|
+
"actions": [{
|
|
461
|
+
"_tdActionTitle": "",
|
|
462
|
+
"url": "https://api.tiledesk.com/v3/public/requests/{{request_id}}/messages",
|
|
463
|
+
"headersString": {
|
|
464
|
+
"Content-Type": "*/*",
|
|
465
|
+
"Cache-Control": "no-cache",
|
|
466
|
+
"User-Agent": "TiledeskBotRuntime",
|
|
467
|
+
"Accept": "*/*"
|
|
468
|
+
},
|
|
469
|
+
"settings": {
|
|
470
|
+
"timeout": 20000
|
|
471
|
+
},
|
|
472
|
+
"jsonBody": null,
|
|
473
|
+
"bodyType": "none",
|
|
474
|
+
"formData": [],
|
|
475
|
+
"assignStatusTo": "status",
|
|
476
|
+
"assignErrorTo": "error",
|
|
477
|
+
"method": "GET",
|
|
478
|
+
"_tdActionType": "webrequestv2",
|
|
479
|
+
"assignResultTo": "result",
|
|
480
|
+
"trueIntent": "#" + create_transcript_intent
|
|
481
|
+
}],
|
|
482
|
+
"intent_display_name": "get_request",
|
|
483
|
+
"intent_id": get_request_intent,
|
|
484
|
+
"language": "en",
|
|
485
|
+
"attributes": {
|
|
486
|
+
"position": {
|
|
487
|
+
"x": 2110,
|
|
488
|
+
"y": 88
|
|
489
|
+
},
|
|
490
|
+
"readonly": false
|
|
491
|
+
},
|
|
492
|
+
"agents_available": false
|
|
493
|
+
},
|
|
494
|
+
{
|
|
495
|
+
"webhook_enabled": false,
|
|
496
|
+
"enabled": true,
|
|
497
|
+
"actions": [{
|
|
498
|
+
"_tdActionTitle": "",
|
|
499
|
+
"payload": "{}",
|
|
500
|
+
"headersString": {
|
|
501
|
+
"Cache-Control": "no-cache",
|
|
502
|
+
"User-Agent": "TiledeskBotRuntime",
|
|
503
|
+
"Accept": "*/*",
|
|
504
|
+
"Content-Type": "application/json"
|
|
505
|
+
},
|
|
506
|
+
"bodyType": "json",
|
|
507
|
+
"assignTo": "",
|
|
508
|
+
"_tdActionType": "web_response",
|
|
509
|
+
"status": "404"
|
|
510
|
+
}],
|
|
511
|
+
"intent_display_name": "return_no_content_4",
|
|
512
|
+
"intent_id": return_no_content_4_intent,
|
|
513
|
+
"language": "en",
|
|
514
|
+
"attributes": {
|
|
515
|
+
"position": {
|
|
516
|
+
"x": 2971,
|
|
517
|
+
"y": 1064
|
|
518
|
+
},
|
|
519
|
+
"readonly": false
|
|
520
|
+
},
|
|
521
|
+
"agents_available": false
|
|
522
|
+
},
|
|
523
|
+
{
|
|
524
|
+
"webhook_enabled": false,
|
|
525
|
+
"enabled": true,
|
|
526
|
+
"actions": [{
|
|
527
|
+
"_tdActionTitle": "",
|
|
528
|
+
"_tdActionType": "gpt_task",
|
|
529
|
+
"max_tokens": 256,
|
|
530
|
+
"temperature": 0.7,
|
|
531
|
+
"model": "gpt-4o",
|
|
532
|
+
"assignReplyTo": "gpt_reply",
|
|
533
|
+
"preview": [],
|
|
534
|
+
"formatType": "none",
|
|
535
|
+
"question": "This is a support conversation.\n\n{{transcript}}\n\nAnalyze the conversation, summarize the question that was asked or the problem that was posed. If there are multiple problems or questions, try to consider the last unsolved problem.\nIf there is no question or unsolved problem, respond with \"NULL\".",
|
|
536
|
+
"context": "",
|
|
537
|
+
"trueIntent": "#" + check_question_intent
|
|
538
|
+
}],
|
|
539
|
+
"intent_display_name": "extract_question",
|
|
540
|
+
"intent_id": extract_question_intent,
|
|
541
|
+
"language": "en",
|
|
542
|
+
"attributes": {
|
|
543
|
+
"position": {
|
|
544
|
+
"x": 3194,
|
|
545
|
+
"y": -223
|
|
546
|
+
},
|
|
547
|
+
"readonly": false
|
|
548
|
+
},
|
|
549
|
+
"agents_available": false
|
|
550
|
+
},
|
|
551
|
+
{
|
|
552
|
+
"webhook_enabled": false,
|
|
553
|
+
"enabled": true,
|
|
554
|
+
"actions": [{
|
|
555
|
+
"_tdActionTitle": "",
|
|
556
|
+
"payload": "{}",
|
|
557
|
+
"headersString": {
|
|
558
|
+
"Content-Type": "*/*",
|
|
559
|
+
"Cache-Control": "no-cache",
|
|
560
|
+
"User-Agent": "TiledeskBotRuntime",
|
|
561
|
+
"Accept": "*/*"
|
|
562
|
+
},
|
|
563
|
+
"bodyType": "json",
|
|
564
|
+
"assignTo": "",
|
|
565
|
+
"_tdActionType": "web_response",
|
|
566
|
+
"status": "404"
|
|
567
|
+
}],
|
|
568
|
+
"intent_display_name": "return_no_content_2",
|
|
569
|
+
"intent_id": return_no_content_2_intent,
|
|
570
|
+
"language": "en",
|
|
571
|
+
"attributes": {
|
|
572
|
+
"position": {
|
|
573
|
+
"x": 4699,
|
|
574
|
+
"y": 272
|
|
575
|
+
},
|
|
576
|
+
"readonly": false
|
|
577
|
+
},
|
|
578
|
+
"agents_available": false
|
|
579
|
+
},
|
|
580
|
+
{
|
|
581
|
+
"webhook_enabled": false,
|
|
582
|
+
"enabled": true,
|
|
583
|
+
"actions": [{
|
|
584
|
+
"_tdActionTitle": "",
|
|
585
|
+
"payload": "{\n\"title\": \"Copilot Official\",\n\"question\": {{gpt_reply | json}},\n\"text\": {{kb_reply | json}}\n}",
|
|
586
|
+
"headersString": {
|
|
587
|
+
"Content-Type": "*/*",
|
|
588
|
+
"Cache-Control": "no-cache",
|
|
589
|
+
"User-Agent": "TiledeskBotRuntime",
|
|
590
|
+
"Accept": "*/*"
|
|
591
|
+
},
|
|
592
|
+
"bodyType": "json",
|
|
593
|
+
"assignTo": "",
|
|
594
|
+
"_tdActionType": "web_response",
|
|
595
|
+
"status": "200"
|
|
596
|
+
}],
|
|
597
|
+
"intent_display_name": "return_response_request",
|
|
598
|
+
"intent_id": return_response_request_intent,
|
|
599
|
+
"attributes": {
|
|
600
|
+
"position": {
|
|
601
|
+
"x": 4690,
|
|
602
|
+
"y": 16
|
|
603
|
+
},
|
|
604
|
+
"readonly": false
|
|
605
|
+
},
|
|
606
|
+
"agents_available": false
|
|
607
|
+
},
|
|
608
|
+
{
|
|
609
|
+
"webhook_enabled": false,
|
|
610
|
+
"enabled": true,
|
|
611
|
+
"actions": [{
|
|
612
|
+
"_tdActionTitle": "",
|
|
613
|
+
"_tdActionType": "askgptv2",
|
|
614
|
+
"question": "{{gpt_reply}}",
|
|
615
|
+
"assignReplyTo": "kb_reply",
|
|
616
|
+
"assignSourceTo": "kb_source",
|
|
617
|
+
"max_tokens": 1024,
|
|
618
|
+
"temperature": 0.7,
|
|
619
|
+
"top_k": 10,
|
|
620
|
+
"model": "gpt-4o",
|
|
621
|
+
"preview": [],
|
|
622
|
+
"history": false,
|
|
623
|
+
"citations": true,
|
|
624
|
+
"namespace": namespace_id,
|
|
625
|
+
"context": "",
|
|
626
|
+
"trueIntent": "#" + return_response_request_intent,
|
|
627
|
+
"falseIntent": "#" + return_no_content_2_intent
|
|
628
|
+
}],
|
|
629
|
+
"intent_display_name": "ask_kb_from_request",
|
|
630
|
+
"intent_id": ask_kb_from_request_intent,
|
|
631
|
+
"language": "en",
|
|
632
|
+
"attributes": {
|
|
633
|
+
"position": {
|
|
634
|
+
"x": 4179,
|
|
635
|
+
"y": 22
|
|
636
|
+
},
|
|
637
|
+
"readonly": false
|
|
638
|
+
},
|
|
639
|
+
"agents_available": false
|
|
640
|
+
},
|
|
641
|
+
{
|
|
642
|
+
"webhook_enabled": false,
|
|
643
|
+
"enabled": true,
|
|
644
|
+
"actions": [{
|
|
645
|
+
"_tdActionTitle": "",
|
|
646
|
+
"_tdActionType": "jsoncondition",
|
|
647
|
+
"groups": [
|
|
648
|
+
{
|
|
649
|
+
"type": "expression",
|
|
650
|
+
"conditions": [
|
|
651
|
+
{
|
|
652
|
+
"type": "condition",
|
|
653
|
+
"operand1": "gpt_reply",
|
|
654
|
+
"operator": "equalAsStrings",
|
|
655
|
+
"operand2": {
|
|
656
|
+
"type": "const",
|
|
657
|
+
"value": "NIENTE",
|
|
658
|
+
"name": ""
|
|
659
|
+
}
|
|
660
|
+
}
|
|
661
|
+
]
|
|
662
|
+
}
|
|
663
|
+
],
|
|
664
|
+
"stopOnConditionMet": true,
|
|
665
|
+
"noelse": true,
|
|
666
|
+
"trueIntent": "#" + return_no_content_1_intent
|
|
667
|
+
}],
|
|
668
|
+
"intent_display_name": "check_question",
|
|
669
|
+
"intent_id": check_question_intent,
|
|
670
|
+
"language": "en",
|
|
671
|
+
"attributes": {
|
|
672
|
+
"position": {
|
|
673
|
+
"x": 3653,
|
|
674
|
+
"y": -127
|
|
675
|
+
},
|
|
676
|
+
"nextBlockAction": {
|
|
677
|
+
"_tdActionId": "11879363-4439-4723-82bc-efeb1e7c62ef",
|
|
678
|
+
"_tdActionType": "intent",
|
|
679
|
+
"intentName": "#" + ask_kb_from_request_intent
|
|
680
|
+
},
|
|
681
|
+
"readonly": false
|
|
682
|
+
},
|
|
683
|
+
"agents_available": false
|
|
684
|
+
},
|
|
685
|
+
{
|
|
686
|
+
"webhook_enabled": false,
|
|
687
|
+
"enabled": true,
|
|
688
|
+
"actions": [{
|
|
689
|
+
"_tdActionTitle": "",
|
|
690
|
+
"payload": "{\n\"title\": \"Copilot Official\",\n\"question\": {{gpt_reply | json}},\n\"text\": {{kb_reply | json}}\n}",
|
|
691
|
+
"headersString": {
|
|
692
|
+
"Content-Type": "*/*",
|
|
693
|
+
"Cache-Control": "no-cache",
|
|
694
|
+
"User-Agent": "TiledeskBotRuntime",
|
|
695
|
+
"Accept": "*/*"
|
|
696
|
+
},
|
|
697
|
+
"bodyType": "json",
|
|
698
|
+
"assignTo": "",
|
|
699
|
+
"_tdActionType": "web_response",
|
|
700
|
+
"status": "200"
|
|
701
|
+
}],
|
|
702
|
+
"intent_display_name": "return_response_message",
|
|
703
|
+
"intent_id": return_response_message_intent,
|
|
704
|
+
"language": "en",
|
|
705
|
+
"attributes": {
|
|
706
|
+
"position": {
|
|
707
|
+
"x": 2969,
|
|
708
|
+
"y": 841
|
|
709
|
+
},
|
|
710
|
+
"readonly": false
|
|
711
|
+
},
|
|
712
|
+
"agents_available": false
|
|
713
|
+
}
|
|
714
|
+
]
|
|
715
|
+
}
|
|
716
|
+
|
|
717
|
+
|