@talkpilot/core-db 1.2.1 → 1.3.0

package/dist/talkpilot/calls/calls.statistics.getters.js

@@ -0,0 +1,375 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.findFilteredCallSids = exports.aggregateCallsRouting = exports.aggregateCallsHourlyByRange = exports.aggregateCallsTrend = exports.aggregateCallsSummary = exports.resolveTimeBucketFromRange = exports.rangeDurationMonths = exports.rangeDurationDays = void 0;
+const calls_getters_1 = require("./calls.getters");
+const calls_constants_1 = require("./calls.constants");
+const date_utils_1 = require("../../utils/date.utils");
+const tickets_statistics_getters_1 = require("../../municipal/tickets/tickets.statistics.getters");
+const emptySummary = () => ({
+    totalCalls: 0,
+    avgDurationSeconds: 0,
+    openTickets: 0,
+    draftTickets: 0,
+});
+const emptyRouting = () => ({
+    aiHandled: 0,
+    transferred: 0,
+    hijacked: 0,
+});
+const isTransferred = { $eq: ["$redirectedCall", true] };
+const isHijacked = {
+    $and: [
+        { $eq: ["$isConferenceCall", true] },
+        { $ne: ["$redirectedCall", true] },
+    ],
+};
+const countIf = (condition) => ({
+    $sum: { $cond: [condition, 1, 0] },
+});
+const needsTicketStatusFilter = (filters) => {
+    if (!filters?.length)
+        return false;
+    const hasOpened = filters.includes("opened");
+    const hasNotOpened = filters.includes("not_opened");
+    return hasOpened !== hasNotOpened;
+};
+const routingMatch = (routing) => {
+    if (!routing?.length)
+        return null;
+    const clauses = [];
+    if (routing.includes("transferred"))
+        clauses.push({ redirectedCall: true });
+    if (routing.includes("hijacked")) {
+        clauses.push({ isConferenceCall: true, redirectedCall: { $ne: true } });
+    }
+    if (routing.includes("ai_only")) {
+        clauses.push({
+            redirectedCall: { $ne: true },
+            $or: [
+                { isConferenceCall: { $ne: true } },
+                { isConferenceCall: { $exists: false } },
+            ],
+        });
+    }
+    return clauses.length ? { $or: clauses } : null;
+};
+const ticketStatusMatch = (filter) => {
+    if (!needsTicketStatusFilter(filter.ticketStatusFilters))
+        return null;
+    const sids = filter.callSidsWithTickets ?? [];
+    const openedOnly = filter.ticketStatusFilters?.includes("opened");
+    return { callSid: openedOnly ? { $in: sids } : { $nin: sids } };
+};
+const hourMatch = (filter) => {
+    const { hourFrom, hourTo } = filter;
+    if (hourFrom == null && hourTo == null)
+        return null;
+    const hour = {};
+    if (hourFrom != null)
+        hour.$gte = hourFrom;
+    if (hourTo != null)
+        hour.$lte = hourTo;
+    return { hour };
+};
+const createdAtMatchForFilter = (filter) => {
+    const bounds = (0, tickets_statistics_getters_1.ticketStatsDateScopeFromYmd)(filter.startStr, filter.endStr, filter.timezone);
+    return { createdAt: { $gte: bounds.from, $lte: bounds.to } };
+};
+const buildCallsMatchStages = (filter) => {
+    const hourRange = hourMatch(filter);
+    const routing = routingMatch(filter.callRouting);
+    const ticketMatch = ticketStatusMatch(filter);
+    return [
+        {
+            $match: {
+                clientId: filter.clientId,
+                isIncomingCall: true,
+                ...createdAtMatchForFilter(filter),
+            },
+        },
+        {
+            $addFields: {
+                dateLocal: {
+                    $dateToString: {
+                        format: "%Y-%m-%d",
+                        date: "$createdAt",
+                        timezone: filter.timezone,
+                    },
+                },
+                hour: { $hour: { date: "$createdAt", timezone: filter.timezone } },
+            },
+        },
+        { $match: { dateLocal: { $gte: filter.startStr, $lte: filter.endStr } } },
+        ...(hourRange ? [{ $match: hourRange }] : []),
+        ...(routing ? [{ $match: routing }] : []),
+        ...(ticketMatch ? [{ $match: ticketMatch }] : []),
+    ];
+};
+const aggregateCalls = (filter, ...tail) => (0, calls_getters_1.getCallsCollection)().aggregate([...buildCallsMatchStages(filter), ...tail], {
+    maxTimeMS: calls_constants_1.STATS_MAX_TIME_MS,
+});
+const trendBucketExpr = (bucket, timezone) => bucket === "day"
+    ? { bucket: "$dateLocal" }
+    : {
+        bucket: {
+            $dateToString: {
+                format: "%Y-%m-%d",
+                date: { $dateTrunc: { date: "$createdAt", unit: bucket, timezone } },
+                timezone,
+            },
+        },
+    };
+const mapTrendRow = (row) => ({
+    bucket: String(row._id),
+    totalCalls: row.totalCalls,
+    openTickets: row.openTickets,
+});
+const rangeDurationDays = (startStr, endStr) => {
+    const start = (0, date_utils_1.toUtcDate)(startStr).getTime();
+    const end = (0, date_utils_1.toUtcDate)(endStr).getTime();
+    return Math.floor((end - start) / date_utils_1.DAY_MS) + 1;
+};
+exports.rangeDurationDays = rangeDurationDays;
+/**
+ * Number of distinct calendar months the [startStr, endStr] range spans, inclusive.
+ * Counts month boundaries rather than 30-day periods: e.g. Jan 31 -> Feb 1 returns 2.
+ */
+const rangeDurationMonths = (startStr, endStr) => {
+    const [sy, sm] = (0, date_utils_1.parseYmd)(startStr);
+    const [ey, em] = (0, date_utils_1.parseYmd)(endStr);
+    return (ey - sy) * 12 + (em - sm) + 1;
+};
+exports.rangeDurationMonths = rangeDurationMonths;
+/**
+ * Chooses how the client calls-over-time bar chart groups each column:
+ * one bar per day, week, or calendar month. Short ranges stay daily; longer
+ * ones switch to weekly or monthly so the chart does not show hundreds of bars.
+ */
+const resolveTimeBucketFromRange = (startStr, endStr) => {
+    const months = (0, exports.rangeDurationMonths)(startStr, endStr);
+    if (months > calls_constants_1.TREND_MONTH_BUCKET_MIN_MONTHS)
+        return "month";
+    if (months > calls_constants_1.TREND_WEEK_BUCKET_MIN_MONTHS)
+        return "week";
+    return "day";
+};
+exports.resolveTimeBucketFromRange = resolveTimeBucketFromRange;
+const weekBucketKeyForDate = (dateStr, timezone) => {
+    const anchor = (0, date_utils_1.dateAtNoonUtc)(dateStr);
+    const weekStart = new Date(anchor.getTime() - (0, date_utils_1.getWeekdayInTz)(anchor, timezone) * date_utils_1.DAY_MS);
+    return (0, date_utils_1.formatYmdInTz)(weekStart, timezone);
+};
+const formatWeekBucketRange = (weekStartStr, clipStartStr, clipEndStr) => {
+    const weekEndStr = (0, date_utils_1.addDaysToDateStr)(weekStartStr, 6);
+    const start = weekStartStr < clipStartStr ? clipStartStr : weekStartStr;
+    const end = weekEndStr > clipEndStr ? clipEndStr : weekEndStr;
+    return `${start}/${end}`;
+};
+const monthBucketKey = (y, m) => `${y}-${String(m).padStart(2, "0")}-01`;
+const emptyTrendBucket = (bucket) => ({
+    bucket,
+    totalCalls: 0,
+    openTickets: 0,
+});
+const indexTrendRowsByBucket = (rows) => new Map(rows.map((row) => [row.bucket, row]));
+const fillDailyTrendBuckets = (rows, startStr, endStr) => {
+    const byBucket = indexTrendRowsByBucket(rows);
+    const filled = [];
+    for (let cursor = startStr; cursor <= endStr; cursor = (0, date_utils_1.ymdToStr)(...(0, date_utils_1.incrementYmd)(...(0, date_utils_1.parseYmd)(cursor)))) {
+        filled.push(byBucket.get(cursor) ?? emptyTrendBucket(cursor));
+    }
+    return filled;
+};
+const fillMonthlyTrendBuckets = (rows, startStr, endStr, timezone) => {
+    const byBucket = indexTrendRowsByBucket(rows);
+    const startParts = (0, date_utils_1.getYmdInTz)((0, date_utils_1.dateAtNoonUtc)(startStr), timezone);
+    const endParts = (0, date_utils_1.getYmdInTz)((0, date_utils_1.dateAtNoonUtc)(endStr), timezone);
+    const filled = [];
+    let { y, m } = startParts;
+    while (y < endParts.y || (y === endParts.y && m <= endParts.m)) {
+        const bucket = monthBucketKey(y, m);
+        filled.push(byBucket.get(bucket) ?? emptyTrendBucket(bucket));
+        m += 1;
+        if (m > 12) {
+            m = 1;
+            y += 1;
+        }
+    }
+    return filled;
+};
+const fillWeeklyTrendBuckets = (rows, startStr, endStr, timezone) => {
+    const byBucket = indexTrendRowsByBucket(rows);
+    const filled = [];
+    const seen = new Set();
+    for (let i = 0, days = (0, exports.rangeDurationDays)(startStr, endStr); i < days; i += 1) {
+        const bucket = formatWeekBucketRange(weekBucketKeyForDate((0, date_utils_1.addDaysToDateStr)(startStr, i), timezone), startStr, endStr);
+        if (seen.has(bucket))
+            continue;
+        seen.add(bucket);
+        filled.push(byBucket.get(bucket) ?? emptyTrendBucket(bucket));
+    }
+    return filled;
+};
+const fillTrendBuckets = (rows, bucket, startStr, endStr, timezone) => {
+    switch (bucket) {
+        case "day":
+            return fillDailyTrendBuckets(rows, startStr, endStr);
+        case "week":
+            return fillWeeklyTrendBuckets(rows, startStr, endStr, timezone);
+        case "month":
+            return fillMonthlyTrendBuckets(rows, startStr, endStr, timezone);
+        default: {
+            return fillDailyTrendBuckets(rows, startStr, endStr);
+        }
+    }
+};
+const resolveHourRange = (filter) => {
+    const { hourFrom, hourTo } = filter;
+    if (hourFrom == null && hourTo == null)
+        return { hourFrom: 0, hourTo: calls_constants_1.HOURS_PER_DAY - 1 };
+    return {
+        hourFrom: hourFrom ?? 0,
+        hourTo: hourTo ?? calls_constants_1.HOURS_PER_DAY - 1,
+    };
+};
+const roundOneDecimal = (value) => Math.round(value * 10) / 10;
+const toHourlyDistribution = (rows, hourRange, daysInRange) => {
+    const counts = new Map(rows.map((r) => [Number(r._id), r.totalCalls]));
+    const { hourFrom, hourTo } = hourRange;
+    const buckets = [];
+    for (let hour = hourFrom; hour <= hourTo; hour += 1) {
+        const totalCalls = counts.get(hour) ?? 0;
+        buckets.push({
+            hour,
+            totalCalls,
+            avgCalls: roundOneDecimal(daysInRange > 0 ? totalCalls / daysInRange : 0),
+        });
+    }
+    return buckets;
+};
+const aggregateCallsSummary = async (filter) => {
+    const hasTickets = Boolean(filter.callSidsWithTickets?.length || filter.callSidsWithDraftTickets?.length);
+    const hasStatusFilter = needsTicketStatusFilter(filter.ticketStatusFilters);
+    if (!hasTickets && !hasStatusFilter) {
+        const result = await aggregateCalls(filter, {
+            $group: { _id: null, totalCalls: { $sum: 1 }, avgDurationSeconds: { $avg: "$callLength" } },
+        }).next();
+        if (!result)
+            return emptySummary();
+        return {
+            totalCalls: result.totalCalls,
+            avgDurationSeconds: roundOneDecimal(result.avgDurationSeconds ?? 0),
+            openTickets: 0,
+            draftTickets: 0,
+        };
+    }
+    // Single pass: project per-call data, handle ticket status filter and counting in JS.
+    // Avoids embedding callSidsWithTickets inside any MongoDB pipeline stage.
+    const rows = await aggregateCalls({ ...filter, ticketStatusFilters: undefined }, { $project: { _id: 0, callSid: 1, callLength: 1 } }).toArray();
+    const ticketSet = new Set(filter.callSidsWithTickets ?? []);
+    const draftSet = new Set(filter.callSidsWithDraftTickets ?? []);
+    const openedOnly = hasStatusFilter && filter.ticketStatusFilters.includes("opened");
+    const notOpenedOnly = hasStatusFilter && filter.ticketStatusFilters.includes("not_opened");
+    let totalCalls = 0;
+    let totalDuration = 0;
+    let openTickets = 0;
+    let draftTickets = 0;
+    for (const row of rows) {
+        const sid = row.callSid;
+        const hasTicket = ticketSet.has(sid);
+        if (openedOnly && !hasTicket)
+            continue;
+        if (notOpenedOnly && hasTicket)
+            continue;
+        totalCalls += 1;
+        totalDuration += row.callLength ?? 0;
+        if (hasTicket)
+            openTickets += 1;
+        if (draftSet.has(sid))
+            draftTickets += 1;
+    }
+    if (!totalCalls)
+        return emptySummary();
+    return {
+        totalCalls,
+        avgDurationSeconds: roundOneDecimal(totalDuration / totalCalls),
+        openTickets,
+        draftTickets,
+    };
+};
+exports.aggregateCallsSummary = aggregateCallsSummary;
+const aggregateCallsTrend = async (filter, bucket) => {
+    const ticketSet = filter.callSidsWithTickets?.length
+        ? new Set(filter.callSidsWithTickets)
+        : null;
+    if (ticketSet) {
+        const rows = await aggregateCalls({ ...filter, ticketStatusFilters: undefined }, { $addFields: trendBucketExpr(bucket, filter.timezone) }, { $project: { _id: 0, bucket: 1, callSid: 1 } }).toArray();
+        const openedOnly = needsTicketStatusFilter(filter.ticketStatusFilters) && filter.ticketStatusFilters.includes("opened");
+        const notOpenedOnly = needsTicketStatusFilter(filter.ticketStatusFilters) && filter.ticketStatusFilters.includes("not_opened");
+        const byBucket = new Map();
+        for (const row of rows) {
+            const sid = row.callSid;
+            const hasTicket = ticketSet.has(sid);
+            if (openedOnly && !hasTicket)
+                continue;
+            if (notOpenedOnly && hasTicket)
+                continue;
+            const label = bucket === "week"
+                ? formatWeekBucketRange(String(row.bucket), filter.startStr, filter.endStr)
+                : String(row.bucket);
+            const cur = byBucket.get(label) ?? { totalCalls: 0, openTickets: 0 };
+            cur.totalCalls += 1;
+            if (hasTicket)
+                cur.openTickets += 1;
+            byBucket.set(label, cur);
+        }
+        const mappedRows = [...byBucket.entries()]
+            .map(([label, counts]) => ({ bucket: label, ...counts }));
+        return fillTrendBuckets(mappedRows, bucket, filter.startStr, filter.endStr, filter.timezone);
+    }
+    const rows = await aggregateCalls(filter, { $addFields: trendBucketExpr(bucket, filter.timezone) }, { $group: { _id: "$bucket", totalCalls: { $sum: 1 } } }, { $sort: { _id: 1 } }).toArray();
+    const mappedRows = bucket === "week"
+        ? rows.map((row) => ({
+            bucket: formatWeekBucketRange(String(row._id), filter.startStr, filter.endStr),
+            totalCalls: row.totalCalls,
+            openTickets: 0,
+        }))
+        : rows.map((row) => mapTrendRow({ _id: row._id, totalCalls: row.totalCalls, openTickets: 0 }));
+    return fillTrendBuckets(mappedRows, bucket, filter.startStr, filter.endStr, filter.timezone);
+};
+exports.aggregateCallsTrend = aggregateCallsTrend;
+const aggregateCallsHourlyByRange = async (filter) => {
+    const rows = await aggregateCalls(filter, { $group: { _id: "$hour", totalCalls: { $sum: 1 } } }, { $sort: { _id: 1 } }).toArray();
+    return toHourlyDistribution(rows.map((r) => ({ _id: r._id, totalCalls: r.totalCalls })), resolveHourRange(filter), (0, exports.rangeDurationDays)(filter.startStr, filter.endStr));
+};
+exports.aggregateCallsHourlyByRange = aggregateCallsHourlyByRange;
+const aggregateCallsRouting = async (filter) => {
+    const result = await aggregateCalls(filter, {
+        $group: {
+            _id: null,
+            transferred: countIf(isTransferred),
+            hijacked: countIf(isHijacked),
+            totalCalls: { $sum: 1 },
+        },
+    }, {
+        $addFields: {
+            aiHandled: {
+                $subtract: ["$totalCalls", { $add: ["$transferred", "$hijacked"] }],
+            },
+        },
+    }).next();
+    if (!result)
+        return emptyRouting();
+    return {
+        aiHandled: result.aiHandled,
+        transferred: result.transferred,
+        hijacked: result.hijacked,
+    };
+};
+exports.aggregateCallsRouting = aggregateCallsRouting;
+const findFilteredCallSids = async (filter) => {
+    const rows = await aggregateCalls(filter, { $group: { _id: "$callSid" } }).toArray();
+    return rows.map((r) => String(r._id)).filter(Boolean);
+};
+exports.findFilteredCallSids = findFilteredCallSids;
+//# sourceMappingURL=calls.statistics.getters.js.map

package/dist/talkpilot/calls/calls.statistics.getters.js.map

@@ -0,0 +1 @@
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package/dist/talkpilot/calls/calls.statistics.ticketScope.d.ts

@@ -0,0 +1,12 @@
+import type { TicketStatsDateScope } from "../../municipal/tickets/tickets.types";
+import type { CallsStatsFilter, CallsStatsTicketScope } from "./calls.statistics.types";
+declare const needsTicketStatusFilter: (filters?: CallsStatsFilter["ticketStatusFilters"]) => boolean;
+export declare const ticketStatsDateScopeForFilter: (filter: CallsStatsFilter) => TicketStatsDateScope;
+export declare const resolveCallsStatsTicketScope: (filter: CallsStatsFilter) => Promise<CallsStatsTicketScope | undefined>;
+/** Call SIDs with a ticket among filtered calls (for opened / not_opened $match). */
+export declare const resolveTicketStatusCallSids: (filter: CallsStatsFilter, scope: CallsStatsTicketScope, filteredCallSids: string[]) => Promise<string[]>;
+export declare const countOpenAndDraftAmongCallSids: (scope: CallsStatsTicketScope, callSids: string[]) => Promise<import("../../municipal/tickets/tickets.types").TicketCallsCountAmongCallSids>;
+export declare const ticketSidsSetAmongCallSids: (scope: CallsStatsTicketScope, callSids: string[]) => Promise<Set<string>>;
+export declare const wantsTicketMetrics: (filter: CallsStatsFilter) => boolean;
+export { needsTicketStatusFilter };
+//# sourceMappingURL=calls.statistics.ticketScope.d.ts.map

package/dist/talkpilot/calls/calls.statistics.ticketScope.d.ts.map

@@ -0,0 +1 @@
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package/dist/talkpilot/calls/calls.statistics.ticketScope.js

@@ -0,0 +1,37 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.needsTicketStatusFilter = exports.wantsTicketMetrics = exports.ticketSidsSetAmongCallSids = exports.countOpenAndDraftAmongCallSids = exports.resolveTicketStatusCallSids = exports.resolveCallsStatsTicketScope = exports.ticketStatsDateScopeForFilter = void 0;
+const clientsConfig_getters_1 = require("../clientsConfig/clientsConfig.getters");
+const tickets_statistics_getters_1 = require("../../municipal/tickets/tickets.statistics.getters");
+const needsTicketStatusFilter = (filters) => {
+    if (!filters?.length)
+        return false;
+    const hasOpened = filters.includes("opened");
+    const hasNotOpened = filters.includes("not_opened");
+    return hasOpened !== hasNotOpened;
+};
+exports.needsTicketStatusFilter = needsTicketStatusFilter;
+const ticketStatsDateScopeForFilter = (filter) => (0, tickets_statistics_getters_1.ticketStatsDateScopeFromYmd)(filter.startStr, filter.endStr, filter.timezone);
+exports.ticketStatsDateScopeForFilter = ticketStatsDateScopeForFilter;
+const resolveCallsStatsTicketScope = async (filter) => {
+    const city = filter.cityName ??
+        (await (0, clientsConfig_getters_1.getClientConfig)(filter.clientId))?.products?.municipal?.cityName;
+    if (!city)
+        return undefined;
+    return {
+        city: city,
+        dateScope: (0, exports.ticketStatsDateScopeForFilter)(filter),
+    };
+};
+exports.resolveCallsStatsTicketScope = resolveCallsStatsTicketScope;
+/** Call SIDs with a ticket among filtered calls (for opened / not_opened $match). */
+const resolveTicketStatusCallSids = async (filter, scope, filteredCallSids) => (0, tickets_statistics_getters_1.findCallSidsWithTicketsAmong)(scope.city, filteredCallSids, scope.dateScope);
+exports.resolveTicketStatusCallSids = resolveTicketStatusCallSids;
+const countOpenAndDraftAmongCallSids = (scope, callSids) => (0, tickets_statistics_getters_1.countTicketCallsAmongCallSids)(scope.city, callSids, scope.dateScope);
+exports.countOpenAndDraftAmongCallSids = countOpenAndDraftAmongCallSids;
+const ticketSidsSetAmongCallSids = async (scope, callSids) => new Set(await (0, tickets_statistics_getters_1.findCallSidsWithTicketsAmong)(scope.city, callSids, scope.dateScope));
+exports.ticketSidsSetAmongCallSids = ticketSidsSetAmongCallSids;
+const wantsTicketMetrics = (filter) => needsTicketStatusFilter(filter.ticketStatusFilters) ||
+    Boolean(filter.cityName);
+exports.wantsTicketMetrics = wantsTicketMetrics;
+//# sourceMappingURL=calls.statistics.ticketScope.js.map

package/dist/talkpilot/calls/calls.statistics.ticketScope.js.map

@@ -0,0 +1 @@
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package/dist/talkpilot/calls/calls.statistics.tickets.d.ts

@@ -0,0 +1,17 @@
+import type { CityName } from "../../municipal/utils/types";
+import type { TicketStatsDateScope } from "../../municipal/tickets/tickets.types";
+import type { CallsStatsFilter } from "./calls.statistics.types";
+export type CallsStatsTicketScope = {
+    city: CityName;
+    dateScope: TicketStatsDateScope;
+};
+declare const needsTicketStatusFilter: (filters?: CallsStatsFilter["ticketStatusFilters"]) => boolean;
+export declare const ticketStatsDateScopeForFilter: (filter: CallsStatsFilter) => TicketStatsDateScope;
+export declare const resolveCallsStatsTicketScope: (filter: CallsStatsFilter) => Promise<CallsStatsTicketScope | undefined>;
+/** Call SIDs with a ticket among filtered calls (for opened / not_opened $match). */
+export declare const resolveTicketStatusCallSids: (filter: CallsStatsFilter, scope: CallsStatsTicketScope, filteredCallSids: string[]) => Promise<string[]>;
+export declare const countOpenAndDraftAmongCallSids: (scope: CallsStatsTicketScope, callSids: string[]) => Promise<import("../../municipal/tickets/tickets.types").TicketCallsCountAmongCallSids>;
+export declare const ticketSidsSetAmongCallSids: (scope: CallsStatsTicketScope, callSids: string[]) => Promise<Set<string>>;
+export declare const wantsTicketMetrics: (filter: CallsStatsFilter) => boolean;
+export { needsTicketStatusFilter };
+//# sourceMappingURL=calls.statistics.tickets.d.ts.map

package/dist/talkpilot/calls/calls.statistics.tickets.d.ts.map

@@ -0,0 +1 @@
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package/dist/talkpilot/calls/calls.statistics.tickets.js

@@ -0,0 +1,33 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.needsTicketStatusFilter = exports.wantsTicketMetrics = exports.ticketSidsSetAmongCallSids = exports.countOpenAndDraftAmongCallSids = exports.resolveTicketStatusCallSids = exports.resolveCallsStatsTicketScope = exports.ticketStatsDateScopeForFilter = void 0;
+const clientsConfig_getters_1 = require("../clientsConfig/clientsConfig.getters");
+const tickets_statistics_getters_1 = require("../../municipal/tickets/tickets.statistics.getters");
+const needsTicketStatusFilter = (filters) => {
+    if (!filters?.length)
+        return false;
+    const hasOpened = filters.includes("opened");
+    const hasNotOpened = filters.includes("not_opened");
+    return hasOpened !== hasNotOpened;
+};
+exports.needsTicketStatusFilter = needsTicketStatusFilter;
+const ticketStatsDateScopeForFilter = (filter) => (0, tickets_statistics_getters_1.ticketStatsDateScopeFromYmd)(filter.startStr, filter.endStr, filter.timezone);
+exports.ticketStatsDateScopeForFilter = ticketStatsDateScopeForFilter;
+const resolveCallsStatsTicketScope = async (filter) => {
+    const city = filter.cityName ??
+        (await (0, clientsConfig_getters_1.getClientConfig)(filter.clientId))?.products?.municipal?.cityName;
+    if (!city)
+        return undefined;
+    return { city: city, dateScope: (0, exports.ticketStatsDateScopeForFilter)(filter) };
+};
+exports.resolveCallsStatsTicketScope = resolveCallsStatsTicketScope;
+/** Call SIDs with a ticket among filtered calls (for opened / not_opened $match). */
+const resolveTicketStatusCallSids = async (filter, scope, filteredCallSids) => (0, tickets_statistics_getters_1.findCallSidsWithTicketsAmong)(scope.city, filteredCallSids, scope.dateScope);
+exports.resolveTicketStatusCallSids = resolveTicketStatusCallSids;
+const countOpenAndDraftAmongCallSids = (scope, callSids) => (0, tickets_statistics_getters_1.countTicketCallsAmongCallSids)(scope.city, callSids, scope.dateScope);
+exports.countOpenAndDraftAmongCallSids = countOpenAndDraftAmongCallSids;
+const ticketSidsSetAmongCallSids = async (scope, callSids) => new Set(await (0, tickets_statistics_getters_1.findCallSidsWithTicketsAmong)(scope.city, callSids, scope.dateScope));
+exports.ticketSidsSetAmongCallSids = ticketSidsSetAmongCallSids;
+const wantsTicketMetrics = (filter) => needsTicketStatusFilter(filter.ticketStatusFilters) || Boolean(filter.cityName);
+exports.wantsTicketMetrics = wantsTicketMetrics;
+//# sourceMappingURL=calls.statistics.tickets.js.map

package/dist/talkpilot/calls/calls.statistics.tickets.js.map

@@ -0,0 +1 @@
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package/dist/talkpilot/calls/calls.statistics.types.d.ts

@@ -0,0 +1,39 @@
+export type ResolvedTimeBucket = "day" | "week" | "month";
+export type TicketStatusFilter = "opened" | "not_opened";
+export type CallRoutingFilter = "ai_only" | "transferred" | "hijacked";
+export type CallsStatsFilter = {
+    clientId: string;
+    startStr: string;
+    endStr: string;
+    timezone: string;
+    hourFrom?: number;
+    hourTo?: number;
+    callRouting?: CallRoutingFilter[];
+    callSidsWithTickets?: string[];
+    /** Call SIDs whose municipal ticket matches the draft-ticket definition (see tickets statistics getters). */
+    callSidsWithDraftTickets?: string[];
+    ticketStatusFilters?: TicketStatusFilter[];
+};
+export type CallsSummaryAggregation = {
+    totalCalls: number;
+    avgDurationSeconds: number;
+    openTickets: number;
+    draftTickets: number;
+};
+export type CallsTrendBucket = {
+    /** Day: YYYY-MM-DD; week: YYYY-MM-DD/YYYY-MM-DD (inclusive, clipped to filter); month: YYYY-MM-01 */
+    bucket: string;
+    totalCalls: number;
+    openTickets: number;
+};
+export type CallsHourlyBucket = {
+    hour: number;
+    totalCalls: number;
+    avgCalls: number;
+};
+export type CallsRoutingAggregation = {
+    aiHandled: number;
+    transferred: number;
+    hijacked: number;
+};
+//# sourceMappingURL=calls.statistics.types.d.ts.map

package/dist/talkpilot/calls/calls.statistics.types.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"calls.statistics.types.d.ts","sourceRoot":"","sources":["../../../src/talkpilot/calls/calls.statistics.types.ts"],"names":[],"mappings":"AAAA,MAAM,MAAM,kBAAkB,GAAG,KAAK,GAAG,MAAM,GAAG,OAAO,CAAC;AAE1D,MAAM,MAAM,kBAAkB,GAAG,QAAQ,GAAG,YAAY,CAAC;AACzD,MAAM,MAAM,iBAAiB,GAAG,SAAS,GAAG,aAAa,GAAG,UAAU,CAAC;AAEvE,MAAM,MAAM,gBAAgB,GAAG;IAC7B,QAAQ,EAAE,MAAM,CAAC;IACjB,QAAQ,EAAE,MAAM,CAAC;IACjB,MAAM,EAAE,MAAM,CAAC;IACf,QAAQ,EAAE,MAAM,CAAC;IACjB,QAAQ,CAAC,EAAE,MAAM,CAAC;IAClB,MAAM,CAAC,EAAE,MAAM,CAAC;IAChB,WAAW,CAAC,EAAE,iBAAiB,EAAE,CAAC;IAClC,mBAAmB,CAAC,EAAE,MAAM,EAAE,CAAC;IAC/B,6GAA6G;IAC7G,wBAAwB,CAAC,EAAE,MAAM,EAAE,CAAC;IACpC,mBAAmB,CAAC,EAAE,kBAAkB,EAAE,CAAC;CAC5C,CAAC;AAEF,MAAM,MAAM,uBAAuB,GAAG;IACpC,UAAU,EAAE,MAAM,CAAC;IACnB,kBAAkB,EAAE,MAAM,CAAC;IAC3B,WAAW,EAAE,MAAM,CAAC;IACpB,YAAY,EAAE,MAAM,CAAC;CACtB,CAAC;AAEF,MAAM,MAAM,gBAAgB,GAAG;IAC7B,qGAAqG;IACrG,MAAM,EAAE,MAAM,CAAC;IACf,UAAU,EAAE,MAAM,CAAC;IACnB,WAAW,EAAE,MAAM,CAAC;CACrB,CAAC;AAEF,MAAM,MAAM,iBAAiB,GAAG;IAC9B,IAAI,EAAE,MAAM,CAAC;IACb,UAAU,EAAE,MAAM,CAAC;IACnB,QAAQ,EAAE,MAAM,CAAC;CAClB,CAAC;AAEF,MAAM,MAAM,uBAAuB,GAAG;IACpC,SAAS,EAAE,MAAM,CAAC;IAClB,WAAW,EAAE,MAAM,CAAC;IACpB,QAAQ,EAAE,MAAM,CAAC;CAClB,CAAC"}

package/dist/talkpilot/calls/calls.statistics.types.js

@@ -0,0 +1,3 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+//# sourceMappingURL=calls.statistics.types.js.map

package/dist/talkpilot/calls/calls.statistics.types.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"calls.statistics.types.js","sourceRoot":"","sources":["../../../src/talkpilot/calls/calls.statistics.types.ts"],"names":[],"mappings":""}

package/dist/talkpilot/calls/calls.types.d.ts

@@ -1,7 +1,7 @@
 import { ObjectId, Sort, WithId } from "mongodb";
 import { TranscriptionSegment } from "../results";
-export declare const CONFERENCE_ROLE_CUSTOMER: "customer";
-export declare const CONFERENCE_ROLE_SUPERVISOR: "supervisor";
+import { LeadProperty } from "../leads";
+import { CONFERENCE_ROLE_CUSTOMER, CONFERENCE_ROLE_SUPERVISOR } from "./calls.constants";
 export type ConferenceRole = typeof CONFERENCE_ROLE_CUSTOMER | typeof CONFERENCE_ROLE_SUPERVISOR | null;
 export type Call = {
     callSid: string;
@@ -17,7 +17,7 @@ export type Call = {
     callLength: number;
     transcription?: TranscriptionSegment[];
     status?: string;
-    leads?: Record<string, string>[];
+    leads?: LeadProperty[];
     summary?: string;
     recordingUrl?: string;
     env: string;
@@ -42,19 +42,19 @@ export type ToolExecution = {
         _redacted: true;
     };
     meta: ToolExecutionMeta;
-    status: 'success' | 'error';
+    status: "success" | "error";
     httpStatus?: number;
     response?: Record<string, unknown>;
 };
 export type ToolExecutionMeta = {
-    kind: 'http';
+    kind: "http";
     url: string;
     method: string;
     flowToolId?: string;
     runInBackground?: boolean;
     sensitive?: boolean;
 } | {
-    kind: 'internal';
+    kind: "internal";
 };
 export type CallQueryOptions = {
     sort?: Sort;
@@ -78,10 +78,6 @@ export type CallsFilterParams = {
 export type ImmutableCallFields = "customerPhoneNumber" | "agentPhoneNumber" | "isIncomingCall" | "isOutgoingCall" | "sessionId" | "callSid" | "flowId" | "clientId" | "runId" | "resultId" | "env" | "createdAt";
 export type CallUpdateParams = Partial<Omit<Call, ImmutableCallFields>>;
 export type CallDoc = WithId<Call>;
-export type CallsByHour = {
-    hour: string;
-    calls: number;
-};
 export type CountOpts = {
     isOutgoingCall?: boolean;
     isIncomingCall?: boolean;