@manyos/smileconnect-api 1.41.4 → 1.42.1
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/app.js +9 -7
- package/conf/clients.json +6 -2
- package/conf/customFormMapping.json +30 -0
- package/conf/mapping.json +0 -34
- package/controller/customFormController.js +13 -13
- package/controller/taskController.js +3 -0
- package/controller/ticketController.js +1 -0
- package/controller/ticketWorkLogController.js +2 -0
- package/docs/openapi.json +27 -27
- package/docs/releases.md +11 -1
- package/package.json +1 -1
- package/routes/appConfigRoutes.js +102 -0
- package/routes/customFormRoutes.js +5 -5
- package/util/config.js +55 -2
- package/util/constants.js +1 -0
- package/util/mappingUtil.js +76 -1
- package/util/paramHelper.js +1 -0
- package/util/schemas/fieldMappingSchema.js +28 -1
- package/util/searchUtil.js +68 -1
- package/docs/old/getting-started.md +0 -19
- package/docs/old/index.md +0 -41
- package/docs/old/installation.md +0 -123
- package/docs/old/postinstall.md +0 -169
- package/docs/old/preinstall.md +0 -19
- package/docs/old/tags.html +0 -34
- package/docs/old/workflow.md +0 -127
package/docs/old/workflow.md
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# SMILEconnect Workflow
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## Onboarding Wizard
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The SMILEconnect onboarding wizard handels everything you need for a new Vendor.
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The Activelinks running on the Form: MYS:SMILEconnect_NewVendor
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Create Entries in the following Forms:
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COM:Company
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SPG:Support Group
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MYS:SMILEconnect_Vendors
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SMT:SmartIT_ProviderAction_Template
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SMT:SmartIT_ProviderAction_TemplateMapping
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SMT:SmartIT_ProviderAction_Definition
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SMT:SmartIT_ProviderAction_Definition_Properties
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For the modules **Change, Workorder, Incident** you just need to refresh the SmartIT metadata.
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For the module **Problem** you need to create an provider action in smart-it with the action name: SentToSMILEconnect_< Vendorname >
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## Workflow for Tickets
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The following illustration will show the Workflow for Tickets and Worklogs:
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## Workflow for Ticketregistration
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The following filters will register the ticket for SMILEconnect, and will send it to the vendor:
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**Incident:**
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MYS:SMILEconnect_MarkasSMILEconnect_INC
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MYS:SMILEconnect_MarkasSMILEconnect_INC_Error
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MYS:SMILEconnect_MarkasSMILEconnect_INC_CheckVendors
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**Workorder:**
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MYS:SMILEconnect_MarkasSMILEconnect_WOI
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MYS:SMILEconnect_MarkasSMILEconnect_WOI_Error
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MYS:SMILEconnect_MarkasSMILEconnect_WOI_CheckVendors
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**Change:**
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MYS:SMILEconnect_MarkasSMILEconnect_CM
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MYS:SMILEconnect_MarkasSMILEconnect_CM_CheckVendors
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MYS:SMILEconnect_MarkasSMILEconnect_CM_Error
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**Problem:**
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MYS:SMILEconnect_PBM_SetError
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MYS:SMILEconnect_PBM_Actions
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MYS:SMILEconnect_PBM_SetVendor
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MYS:SMILEconnect_PBM_CheckVendor
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After the ticket is registert for SMILEconnect the following filters will monitor Modifications on the tickets and Worklogs:
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**Incident:**
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MYS:SMILEconnect_Queue_INC_Modifed_Incident
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MYS:SMILEconnect_Queue_INC_Modifed_WorkInfo
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**Workorder:**
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MYS:SMILEconnect_Queue_WO_Modifed_WorkOrder
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MYS:SMILEconnect_Queue_WO_Modifed_WorkInfo
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**Change:**
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MYS:SMILEconnect_Queue_CHG_Modifed_Change
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MYS:SMILEconnect_Queue_CHG_Modifed_WorkInfo
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**Problem:**
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MYS:SMILEconnect_Queue_PBM_Modifed_Problem
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MYS:SMILEconnect_Queue_PBM_Modifed_WorkInfo
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Additional there is the form "MYS:SMILEconnect_WorkInfo_Checker" which will check if the ticket is registered and the worklog type is correct.
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**Incident:**
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MYS:SMILEconnect_WorkInfo_Checker_Check_Incident
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MYS:SMILEconnect_WorkInfo_Checker_Check_Incident2
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**Workorder:**
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MYS:SMILEconnect_WorkInfo_Checker_Check_WorkOrder
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MYS:SMILEconnect_WorkInfo_Checker_Check_WorkOrder2
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**Change:**
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MYS:SMILEconnect_WorkInfo_Checker_Check_Change
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MYS:SMILEconnect_WorkInfo_Checker_Check_Change2
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**Problem:**
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MYS:SMILEconnect_WorkInfo_Checker_Check_Problem
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MYS:SMILEconnect_WorkInfo_Checker_Check_Problem2
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Workflow for ticket unregistration
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The unregistration will be handled by the following filters:
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**Incident:**
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MYS:SMILEconnect_INC_UnregisterSMILEconnect
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**Workorder:**
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MYS:SMILEconnect_WOI_UnregisterSMILEconnect
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**Change:**
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MYS:SMILEconnect_CM_UnregisterSMILEconnect
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**Problem:**
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MYS:SMILEconnect_PBM_UnregisterSMILEconnect
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