@manyos/smileconnect-api 1.41.3 → 1.42.0

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
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- # Prepare your environment for the SMILEconnect installation
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-
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- # SSO environment
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-
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- 1. If you are already running an OIDC System create a new realm for SMILEconnect. if not you can setup for example Keykloak.
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- 2. For each of your interfaces create a client with credential
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- 3. Create a client with credentials for the SMILEconnect-Eventmanager
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- 4. Create a client with implicit flow for SMILEconnectGUI and set the web-origin URL to your SMILEconnectGUI URL
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- 5. Get the public certificate from your SSO Realm
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-
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- # Docker
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- 1. Setup docker and docker-compose on your liunx server
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- 2. Setup your server to access https://\*.docker.io/\* and https://\*.docker.com/\*
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- 3. Login to the docker-environment with the docker-hub user we provided to you.
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- docker login <username>
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-
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-
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- ---
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- layout: page
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- title: 'Tag Index'
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- ---
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-
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- {%- capture site_tags -%}
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- {%- for tag in site.tags -%}
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- {{- tag | first -}}{%- unless forloop.last -%},{%- endunless -%}
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- {%- endfor -%}
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- {%- endcapture -%}
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- {%- assign tags_list = site_tags | split:',' | sort -%}
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-
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- {%- for tag in tags_list -%}
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- <a href="#{{- tag -}}" class="btn btn-primary tag-btn"><i class="fa fa-tag" aria-hidden="true"></i>&nbsp;{{- tag -}}&nbsp;({{site.tags[tag].size}})</a>
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- {%- endfor -%}
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-
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- <div id="full-tags-list">
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- {%- for tag in tags_list -%}
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- <h2 id="{{- tag -}}" class="linked-section">
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- <i class="fa fa-tag" aria-hidden="true"></i>
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- &nbsp;{{- tag -}}&nbsp;({{site.tags[tag].size}})
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- </h2>
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- <div class="post-list">
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- {%- for post in site.tags[tag] -%}
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- <div class="tag-entry">
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- <a href="{{ post.url | relative_url }}">{{- post.title -}}</a>
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- <div class="entry-date">
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- <time datetime="{{- post.date | date_to_xmlschema -}}">{{- post.date | date: "%B %d, %Y" -}}</time>
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- </div>
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- </div>
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- {%- endfor -%}
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- </div>
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- {%- endfor -%}
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- </div>
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-
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- # SMILEconnect Workflow
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- ## Onboarding Wizard
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- The SMILEconnect onboarding wizard handels everything you need for a new Vendor.
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-
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- The Activelinks running on the Form: MYS:SMILEconnect_NewVendor
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- Create Entries in the following Forms:
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- COM:Company
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- SPG:Support Group
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- MYS:SMILEconnect_Vendors
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- SMT:SmartIT_ProviderAction_Template
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- SMT:SmartIT_ProviderAction_TemplateMapping
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- SMT:SmartIT_ProviderAction_Definition
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- SMT:SmartIT_ProviderAction_Definition_Properties
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-
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-
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- For the modules **Change, Workorder, Incident** you just need to refresh the SmartIT metadata.
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- For the module **Problem** you need to create an provider action in smart-it with the action name: SentToSMILEconnect_< Vendorname >
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- ## Workflow for Tickets
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- The following illustration will show the Workflow for Tickets and Worklogs:
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- ![Workflow Illustration](img/workflow.png)
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- ## Workflow for Ticketregistration
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- The following filters will register the ticket for SMILEconnect, and will send it to the vendor:
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- **Incident:**
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- MYS:SMILEconnect_MarkasSMILEconnect_INC
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- MYS:SMILEconnect_MarkasSMILEconnect_INC_Error
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- MYS:SMILEconnect_MarkasSMILEconnect_INC_CheckVendors
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- **Workorder:**
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- MYS:SMILEconnect_MarkasSMILEconnect_WOI
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- MYS:SMILEconnect_MarkasSMILEconnect_WOI_Error
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- MYS:SMILEconnect_MarkasSMILEconnect_WOI_CheckVendors
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- **Change:**
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- MYS:SMILEconnect_MarkasSMILEconnect_CM
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- MYS:SMILEconnect_MarkasSMILEconnect_CM_CheckVendors
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- MYS:SMILEconnect_MarkasSMILEconnect_CM_Error
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- **Problem:**
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- MYS:SMILEconnect_PBM_SetError
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- MYS:SMILEconnect_PBM_Actions
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- MYS:SMILEconnect_PBM_SetVendor
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- MYS:SMILEconnect_PBM_CheckVendor
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- After the ticket is registert for SMILEconnect the following filters will monitor Modifications on the tickets and Worklogs:
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- **Incident:**
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- MYS:SMILEconnect_Queue_INC_Modifed_Incident
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- MYS:SMILEconnect_Queue_INC_Modifed_WorkInfo
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- **Workorder:**
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- MYS:SMILEconnect_Queue_WO_Modifed_WorkOrder
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- MYS:SMILEconnect_Queue_WO_Modifed_WorkInfo
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- **Change:**
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- MYS:SMILEconnect_Queue_CHG_Modifed_Change
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- MYS:SMILEconnect_Queue_CHG_Modifed_WorkInfo
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- **Problem:**
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- MYS:SMILEconnect_Queue_PBM_Modifed_Problem
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- MYS:SMILEconnect_Queue_PBM_Modifed_WorkInfo
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- Additional there is the form "MYS:SMILEconnect_WorkInfo_Checker" which will check if the ticket is registered and the worklog type is correct.
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- **Incident:**
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- MYS:SMILEconnect_WorkInfo_Checker_Check_Incident
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- MYS:SMILEconnect_WorkInfo_Checker_Check_Incident2
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- **Workorder:**
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- MYS:SMILEconnect_WorkInfo_Checker_Check_WorkOrder
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- MYS:SMILEconnect_WorkInfo_Checker_Check_WorkOrder2
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- **Change:**
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- MYS:SMILEconnect_WorkInfo_Checker_Check_Change
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- MYS:SMILEconnect_WorkInfo_Checker_Check_Change2
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- **Problem:**
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- MYS:SMILEconnect_WorkInfo_Checker_Check_Problem
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- MYS:SMILEconnect_WorkInfo_Checker_Check_Problem2
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- Workflow for ticket unregistration
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- The unregistration will be handled by the following filters:
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- **Incident:**
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- MYS:SMILEconnect_INC_UnregisterSMILEconnect
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- **Workorder:**
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- MYS:SMILEconnect_WOI_UnregisterSMILEconnect
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- **Change:**
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- MYS:SMILEconnect_CM_UnregisterSMILEconnect
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- **Problem:**
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- MYS:SMILEconnect_PBM_UnregisterSMILEconnect