zendesk2 0.3.0 → 0.3.1
Sign up to get free protection for your applications and to get access to all the features.
- data/lib/zendesk2/client/models/ticket.rb +7 -2
- data/lib/zendesk2/client/models/ticket_comments.rb +23 -0
- data/lib/zendesk2/client/models/ticket_metric.rb +54 -0
- data/lib/zendesk2/client/models/ticket_metrics.rb +10 -0
- data/lib/zendesk2/client/requests/get_ticket_comments.rb +22 -0
- data/lib/zendesk2/client/requests/get_ticket_metric.rb +43 -0
- data/lib/zendesk2/client/requests/get_ticket_metrics.rb +22 -0
- data/lib/zendesk2/client/requests/update_ticket.rb +13 -10
- data/lib/zendesk2/client.rb +8 -0
- data/lib/zendesk2/version.rb +1 -1
- metadata +9 -2
@@ -115,9 +115,14 @@ class Zendesk2::Client::Ticket < Zendesk2::Model
|
|
115
115
|
self.connection.ticket_audits(ticket_id: self.identity).all
|
116
116
|
end
|
117
117
|
|
118
|
-
# @return [
|
118
|
+
# @return [Zendesk2::Client::TicketMetric] metrics for this ticket
|
119
|
+
def metrics
|
120
|
+
Zendesk2::Client::TicketMetric.new(self.connection.get_ticket_metric("ticket_id" => self.identity).body["ticket_metric"])
|
121
|
+
end
|
122
|
+
|
123
|
+
# @return [Array<Zendesk2::Client::TicketComment>] all comments for this ticket
|
119
124
|
def comments
|
120
|
-
|
125
|
+
self.connection.ticket_comments(ticket_id: self.identity).all
|
121
126
|
end
|
122
127
|
|
123
128
|
private
|
@@ -0,0 +1,23 @@
|
|
1
|
+
class Zendesk2::Client::TicketComments < Zendesk2::Collection
|
2
|
+
|
3
|
+
model Zendesk2::Client::TicketComment
|
4
|
+
|
5
|
+
attribute :ticket_id, type: :integer
|
6
|
+
|
7
|
+
self.collection_method = :get_ticket_comments
|
8
|
+
self.collection_root = "comments"
|
9
|
+
|
10
|
+
def ticket
|
11
|
+
self.connection.tickets.get(self.ticket_id)
|
12
|
+
end
|
13
|
+
|
14
|
+
def all(params={})
|
15
|
+
requires :ticket_id
|
16
|
+
|
17
|
+
body = connection.send(collection_method, {"ticket_id" => self.ticket_id}.merge(params)).body
|
18
|
+
|
19
|
+
collection = self.clone.load(body[collection_root])
|
20
|
+
collection.merge_attributes(Cistern::Hash.slice(body, "count", "next_page", "previous_page"))
|
21
|
+
collection
|
22
|
+
end
|
23
|
+
end
|
@@ -0,0 +1,54 @@
|
|
1
|
+
class Zendesk2::Client::TicketMetric < Cistern::Model
|
2
|
+
extend Zendesk2::Attributes
|
3
|
+
|
4
|
+
# @return [Integer] Automatically assigned
|
5
|
+
identity :id, type: :integer
|
6
|
+
# @return [Integer] The ID of the associated ticket
|
7
|
+
attribute :ticket_id, type: :integer
|
8
|
+
# @return [Time] The time the audit was created
|
9
|
+
attribute :created_at, type: :time
|
10
|
+
# @return [Time] The time the audit was last updated
|
11
|
+
attribute :updated_at, type: :time
|
12
|
+
|
13
|
+
# @return [Integer] Number of groups this ticket passed through
|
14
|
+
attribute :group_stations, type: :integer
|
15
|
+
# @return [Integer] Number of assignees this ticket had
|
16
|
+
attribute :assignee_stations, type: :integer
|
17
|
+
# @return [Integer] Total number of times the ticket was reopened
|
18
|
+
attribute :reopens, type: :integer
|
19
|
+
# @return [Integer] Total number of times ticket was replied to
|
20
|
+
attribute :replies, type: :integer
|
21
|
+
|
22
|
+
# @return [Time] When the assignee last updated the ticket
|
23
|
+
attribute :assignee_updated_at, type: :time
|
24
|
+
# @return [Time] When the requester last updated the ticket
|
25
|
+
attribute :requester_updated_at, type: :time
|
26
|
+
# @return [Time] When the status was last updated
|
27
|
+
attribute :status_updated_at, type: :time
|
28
|
+
# @return [Time] When the ticket was initially assigned
|
29
|
+
attribute :initially_assigned_at, type: :time
|
30
|
+
# @return [Time] When the ticket was last assigned
|
31
|
+
attribute :assigned_at, type: :time
|
32
|
+
# @return [Time] When the ticket was solved
|
33
|
+
attribute :solved_at, type: :time
|
34
|
+
# @return [Time] When the latest comment was added
|
35
|
+
attribute :latest_comment_added_at, type: :time
|
36
|
+
|
37
|
+
# @return [Hash] Number of minutes to the first resolution time inside and out of business hours
|
38
|
+
attribute :first_resolution_time_in_minutes
|
39
|
+
# @return [Hash] Number of minutes to the first reply inside and out of business hours
|
40
|
+
attribute :reply_time_in_minutes
|
41
|
+
# @return [Hash] Number of minutes to the full resolution inside and out of business hours
|
42
|
+
attribute :full_resolution_time_in_minutes
|
43
|
+
# @return [Hash] Number of minutes the agent spent waiting inside and out of business hours
|
44
|
+
attribute :agent_wait_time_in_minutes
|
45
|
+
# @return [Hash] Number of minutes the requester spent waiting inside and out of business hours
|
46
|
+
attribute :requester_wait_time_in_minutes
|
47
|
+
|
48
|
+
def ticket
|
49
|
+
requires :ticket_id
|
50
|
+
|
51
|
+
self.connection.tickets.get(self.ticket_id)
|
52
|
+
end
|
53
|
+
|
54
|
+
end
|
@@ -0,0 +1,10 @@
|
|
1
|
+
class Zendesk2::Client::TicketMetrics < Zendesk2::Collection
|
2
|
+
model Zendesk2::Client::TicketMetric
|
3
|
+
|
4
|
+
attribute :ticket_id, type: :integer
|
5
|
+
|
6
|
+
self.collection_method = :get_ticket_metrics
|
7
|
+
self.collection_root = "ticket_metrics"
|
8
|
+
self.model_method = :get_ticket_metric
|
9
|
+
self.model_root = "ticket_metric"
|
10
|
+
end
|
@@ -0,0 +1,22 @@
|
|
1
|
+
class Zendesk2::Client
|
2
|
+
class Real
|
3
|
+
def get_ticket_comments(params={})
|
4
|
+
ticket_id = params["ticket_id"]
|
5
|
+
request(
|
6
|
+
:method => :get,
|
7
|
+
:path => "/tickets/#{ticket_id}/comments.json"
|
8
|
+
)
|
9
|
+
end
|
10
|
+
end # Real
|
11
|
+
|
12
|
+
class Mock
|
13
|
+
def get_ticket_comments(params={})
|
14
|
+
ticket_id = params["ticket_id"]
|
15
|
+
|
16
|
+
page(params,
|
17
|
+
:ticket_comments,
|
18
|
+
"/tickets/#{ticket_id}/comments.json",
|
19
|
+
"comments")
|
20
|
+
end
|
21
|
+
end # Mock
|
22
|
+
end
|
@@ -0,0 +1,43 @@
|
|
1
|
+
class Zendesk2::Client
|
2
|
+
class Real
|
3
|
+
def get_ticket_metric(params={})
|
4
|
+
id = params["id"]
|
5
|
+
ticket_id = params["ticket_id"]
|
6
|
+
if id
|
7
|
+
request(
|
8
|
+
:method => :get,
|
9
|
+
:path => "/ticket_metrics/#{id}.json"
|
10
|
+
)
|
11
|
+
else
|
12
|
+
request(
|
13
|
+
:method => :get,
|
14
|
+
:path => "/tickets/#{ticket_id}/metrics.json"
|
15
|
+
)
|
16
|
+
end
|
17
|
+
end
|
18
|
+
end # Real
|
19
|
+
|
20
|
+
class Mock
|
21
|
+
def get_ticket_metric(params={})
|
22
|
+
id = params["id"]
|
23
|
+
ticket_id = params["ticket_id"]
|
24
|
+
|
25
|
+
path = "/tickets_metrics/#{id}.json"
|
26
|
+
|
27
|
+
if body = self.data[:ticket_metrics][id]
|
28
|
+
response(
|
29
|
+
:path => path,
|
30
|
+
:body => {
|
31
|
+
"ticket_metric" => body
|
32
|
+
},
|
33
|
+
)
|
34
|
+
else
|
35
|
+
response(
|
36
|
+
:path => path,
|
37
|
+
:status => 404,
|
38
|
+
:body => {"error" => "RecordNotFound", "description" => "Not found"},
|
39
|
+
)
|
40
|
+
end
|
41
|
+
end
|
42
|
+
end # Mock
|
43
|
+
end
|
@@ -0,0 +1,22 @@
|
|
1
|
+
class Zendesk2::Client
|
2
|
+
class Real
|
3
|
+
def get_ticket_metrics(params={})
|
4
|
+
page_params = Zendesk2.paging_parameters(params)
|
5
|
+
|
6
|
+
request(
|
7
|
+
:params => page_params,
|
8
|
+
:method => :get,
|
9
|
+
:path => "/ticket_metrics.json",
|
10
|
+
)
|
11
|
+
end
|
12
|
+
end # Real
|
13
|
+
|
14
|
+
class Mock
|
15
|
+
def get_ticket_metrics(params={})
|
16
|
+
page(params,
|
17
|
+
:ticket_metrics,
|
18
|
+
"/ticket_metrics.json",
|
19
|
+
"metrics")
|
20
|
+
end
|
21
|
+
end
|
22
|
+
end
|
@@ -18,6 +18,18 @@ class Zendesk2::Client
|
|
18
18
|
body = self.data[:tickets][ticket_id].merge!(params)
|
19
19
|
|
20
20
|
if comment = params["comment"]
|
21
|
+
comment_id = self.class.new_id
|
22
|
+
comment_data = self.data[:ticket_comments][comment_id] = {
|
23
|
+
"id" => comment_id,
|
24
|
+
"type" => "Comment",
|
25
|
+
"author_id" => current_user["id"],
|
26
|
+
"body" => comment["body"],
|
27
|
+
"html_body" => "<p>#{comment["body"]}</p>",
|
28
|
+
"public" => comment["public"].nil? ? true : comment["public"],
|
29
|
+
"trusted" => comment["trusted"].nil? ? true : comment["trusted"],
|
30
|
+
"attachments" => comment["attachments"] || [],
|
31
|
+
}
|
32
|
+
|
21
33
|
audit_id = self.class.new_id
|
22
34
|
self.data[:ticket_audits][audit_id] = {
|
23
35
|
"id" => audit_id,
|
@@ -42,16 +54,7 @@ class Zendesk2::Client
|
|
42
54
|
},
|
43
55
|
"custom" => {},
|
44
56
|
},
|
45
|
-
"events" => [
|
46
|
-
"id" => self.class.new_id,
|
47
|
-
"type" => "Comment",
|
48
|
-
"author_id" => current_user["id"],
|
49
|
-
"body" => comment["body"],
|
50
|
-
"html_body" => "<p>#{comment["body"]}</p>",
|
51
|
-
"public" => comment["public"].nil? ? true : comment["public"],
|
52
|
-
"trusted" => comment["trusted"].nil? ? true : comment["trusted"],
|
53
|
-
"attachments" => comment["attachments"] || [],
|
54
|
-
]
|
57
|
+
"events" => [comment_data]
|
55
58
|
}
|
56
59
|
end
|
57
60
|
|
data/lib/zendesk2/client.rb
CHANGED
@@ -11,7 +11,9 @@ class Zendesk2::Client < Cistern::Service
|
|
11
11
|
collection :groups
|
12
12
|
collection :organizations
|
13
13
|
collection :ticket_audits
|
14
|
+
collection :ticket_metrics
|
14
15
|
collection :tickets
|
16
|
+
collection :ticket_comments
|
15
17
|
collection :topic_comments
|
16
18
|
collection :topics
|
17
19
|
collection :users
|
@@ -22,6 +24,7 @@ class Zendesk2::Client < Cistern::Service
|
|
22
24
|
model :organization
|
23
25
|
model :ticket
|
24
26
|
model :ticket_audit
|
27
|
+
model :ticket_metric
|
25
28
|
model :ticket_change
|
26
29
|
model :ticket_comment
|
27
30
|
model :ticket_comment_privacy_change
|
@@ -70,6 +73,9 @@ class Zendesk2::Client < Cistern::Service
|
|
70
73
|
request :get_ticket
|
71
74
|
request :get_ticket_audit
|
72
75
|
request :get_ticket_audits
|
76
|
+
request :get_ticket_comments
|
77
|
+
request :get_ticket_metric
|
78
|
+
request :get_ticket_metrics
|
73
79
|
request :get_tickets
|
74
80
|
request :get_topic
|
75
81
|
request :get_topic_comment
|
@@ -171,6 +177,8 @@ class Zendesk2::Client < Cistern::Service
|
|
171
177
|
:identities => {},
|
172
178
|
:organizations => {},
|
173
179
|
:ticket_audits => {},
|
180
|
+
:ticket_comments => {},
|
181
|
+
:ticket_metrics => {},
|
174
182
|
:tickets => {},
|
175
183
|
:topic_comments => {},
|
176
184
|
:topics => {},
|
data/lib/zendesk2/version.rb
CHANGED
metadata
CHANGED
@@ -1,7 +1,7 @@
|
|
1
1
|
--- !ruby/object:Gem::Specification
|
2
2
|
name: zendesk2
|
3
3
|
version: !ruby/object:Gem::Version
|
4
|
-
version: 0.3.
|
4
|
+
version: 0.3.1
|
5
5
|
prerelease:
|
6
6
|
platform: ruby
|
7
7
|
authors:
|
@@ -9,7 +9,7 @@ authors:
|
|
9
9
|
autorequire:
|
10
10
|
bindir: bin
|
11
11
|
cert_chain: []
|
12
|
-
date: 2013-
|
12
|
+
date: 2013-11-19 00:00:00.000000000 Z
|
13
13
|
dependencies:
|
14
14
|
- !ruby/object:Gem::Dependency
|
15
15
|
name: addressable
|
@@ -125,7 +125,10 @@ files:
|
|
125
125
|
- lib/zendesk2/client/models/ticket_change.rb
|
126
126
|
- lib/zendesk2/client/models/ticket_comment.rb
|
127
127
|
- lib/zendesk2/client/models/ticket_comment_privacy_change.rb
|
128
|
+
- lib/zendesk2/client/models/ticket_comments.rb
|
128
129
|
- lib/zendesk2/client/models/ticket_create.rb
|
130
|
+
- lib/zendesk2/client/models/ticket_metric.rb
|
131
|
+
- lib/zendesk2/client/models/ticket_metrics.rb
|
129
132
|
- lib/zendesk2/client/models/ticket_notification.rb
|
130
133
|
- lib/zendesk2/client/models/ticket_voice_comment.rb
|
131
134
|
- lib/zendesk2/client/models/tickets.rb
|
@@ -174,6 +177,9 @@ files:
|
|
174
177
|
- lib/zendesk2/client/requests/get_ticket.rb
|
175
178
|
- lib/zendesk2/client/requests/get_ticket_audit.rb
|
176
179
|
- lib/zendesk2/client/requests/get_ticket_audits.rb
|
180
|
+
- lib/zendesk2/client/requests/get_ticket_comments.rb
|
181
|
+
- lib/zendesk2/client/requests/get_ticket_metric.rb
|
182
|
+
- lib/zendesk2/client/requests/get_ticket_metrics.rb
|
177
183
|
- lib/zendesk2/client/requests/get_tickets.rb
|
178
184
|
- lib/zendesk2/client/requests/get_topic.rb
|
179
185
|
- lib/zendesk2/client/requests/get_topic_comment.rb
|
@@ -254,3 +260,4 @@ test_files:
|
|
254
260
|
- spec/topics_spec.rb
|
255
261
|
- spec/user_identities_spec.rb
|
256
262
|
- spec/users_spec.rb
|
263
|
+
has_rdoc:
|