ultracart_api 3.10.25 → 3.10.26

checksums.yaml

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data/README.md

@@ -7,7 +7,7 @@ UltraCart REST API Version 2
 This SDK is automatically generated by the [Swagger Codegen](https://github.com/swagger-api/swagger-codegen) project:
 
 - API version: 2.0.0
-- Package version: 3.10.25
+- Package version: 3.10.26
 - Build package: io.swagger.codegen.languages.RubyClientCodegen
 For more information, please visit [http://www.ultracart.com](http://www.ultracart.com)
 
@@ -24,15 +24,15 @@ gem build ultracart_api.gemspec
 Then either install the gem locally:
 
 ```shell
-gem install ./ultracart_api-3.10.25.gem
+gem install ./ultracart_api-3.10.26.gem
 ```
-(for development, run `gem install --dev ./ultracart_api-3.10.25.gem` to install the development dependencies)
+(for development, run `gem install --dev ./ultracart_api-3.10.26.gem` to install the development dependencies)
 
 or publish the gem to a gem hosting service, e.g. [RubyGems](https://rubygems.org/).
 
 Finally add this to the Gemfile:
 
-    gem 'ultracart_api', '~> 3.10.25'
+    gem 'ultracart_api', '~> 3.10.26'
 
 ### Install from Git
 
@@ -128,10 +128,12 @@ Class | Method | HTTP request | Description
 *UltracartClient::ConversationApi* | [**get_agent_websocket_authorization**](docs/ConversationApi.md#get_agent_websocket_authorization) | **PUT** /conversation/agent/auth | Get agent websocket authorization
 *UltracartClient::ConversationApi* | [**get_conversation**](docs/ConversationApi.md#get_conversation) | **GET** /conversation/conversations/{conversation_uuid} | Retrieve a conversation
 *UltracartClient::ConversationApi* | [**get_conversation_multimedia_upload_url**](docs/ConversationApi.md#get_conversation_multimedia_upload_url) | **GET** /conversation/upload_url/{extension} | Get a presigned conersation multimedia upload URL
+*UltracartClient::ConversationApi* | [**get_conversation_webchat_queue_statuses**](docs/ConversationApi.md#get_conversation_webchat_queue_statuses) | **GET** /conversation/conversations/queues/statuses | Retrieve a conversation webchat queue statuses
 *UltracartClient::ConversationApi* | [**get_conversations**](docs/ConversationApi.md#get_conversations) | **GET** /conversation/conversations | Retrieve a list of conversation summaries newest to oldest
 *UltracartClient::ConversationApi* | [**join_conversation**](docs/ConversationApi.md#join_conversation) | **PUT** /conversation/conversations/{conversation_uuid}/join | Join a conversation
 *UltracartClient::ConversationApi* | [**leave_conversation**](docs/ConversationApi.md#leave_conversation) | **DELETE** /conversation/conversations/{conversation_uuid}/leave | Leave a conversation
 *UltracartClient::ConversationApi* | [**start_conversation**](docs/ConversationApi.md#start_conversation) | **PUT** /conversation/conversations | Start a conversation
+*UltracartClient::ConversationApi* | [**update_conversation_webchat_queue_status**](docs/ConversationApi.md#update_conversation_webchat_queue_status) | **PUT** /conversation/conversations/queues/{queue_name}/status | Update status within the queue
 *UltracartClient::CouponApi* | [**delete_coupon**](docs/CouponApi.md#delete_coupon) | **DELETE** /coupon/coupons/{coupon_oid} | Delete a coupon
 *UltracartClient::CouponApi* | [**delete_coupons_by_code**](docs/CouponApi.md#delete_coupons_by_code) | **DELETE** /coupon/coupons/by_code | Deletes multiple coupons
 *UltracartClient::CouponApi* | [**delete_coupons_by_oid**](docs/CouponApi.md#delete_coupons_by_oid) | **DELETE** /coupon/coupons/by_oid | Deletes multiple coupons
@@ -569,6 +571,11 @@ Class | Method | HTTP request | Description
  - [UltracartClient::ConversationStartRequest](docs/ConversationStartRequest.md)
  - [UltracartClient::ConversationStartResponse](docs/ConversationStartResponse.md)
  - [UltracartClient::ConversationSummary](docs/ConversationSummary.md)
+ - [UltracartClient::ConversationWebchatQueueStatus](docs/ConversationWebchatQueueStatus.md)
+ - [UltracartClient::ConversationWebchatQueueStatusAgent](docs/ConversationWebchatQueueStatusAgent.md)
+ - [UltracartClient::ConversationWebchatQueueStatusQueueEntry](docs/ConversationWebchatQueueStatusQueueEntry.md)
+ - [UltracartClient::ConversationWebchatQueueStatusUpdateRequest](docs/ConversationWebchatQueueStatusUpdateRequest.md)
+ - [UltracartClient::ConversationWebchatQueueStatusesResponse](docs/ConversationWebchatQueueStatusesResponse.md)
  - [UltracartClient::ConversationWebsocketMessage](docs/ConversationWebsocketMessage.md)
  - [UltracartClient::ConversationsResponse](docs/ConversationsResponse.md)
  - [UltracartClient::CountriesResponse](docs/CountriesResponse.md)
@@ -1159,6 +1166,7 @@ Not every change is committed to every SDK.
 
 | Version | Date | Comments |
 | --: | :-: | --- |
+| 3.10.26 | 07/26/2022 | conversations - queue statistics |
 | 3.10.25 | 07/25/2022 | conversation development |
 | 3.10.24 | 07/25/2022 | conversations bug fixes |
 | 3.10.23 | 07/25/2022 | conversations - add a websocket message model |

data/docs/ConversationApi.md

@@ -7,10 +7,12 @@ Method | HTTP request | Description
 [**get_agent_websocket_authorization**](ConversationApi.md#get_agent_websocket_authorization) | **PUT** /conversation/agent/auth | Get agent websocket authorization
 [**get_conversation**](ConversationApi.md#get_conversation) | **GET** /conversation/conversations/{conversation_uuid} | Retrieve a conversation
 [**get_conversation_multimedia_upload_url**](ConversationApi.md#get_conversation_multimedia_upload_url) | **GET** /conversation/upload_url/{extension} | Get a presigned conersation multimedia upload URL
+[**get_conversation_webchat_queue_statuses**](ConversationApi.md#get_conversation_webchat_queue_statuses) | **GET** /conversation/conversations/queues/statuses | Retrieve a conversation webchat queue statuses
 [**get_conversations**](ConversationApi.md#get_conversations) | **GET** /conversation/conversations | Retrieve a list of conversation summaries newest to oldest
 [**join_conversation**](ConversationApi.md#join_conversation) | **PUT** /conversation/conversations/{conversation_uuid}/join | Join a conversation
 [**leave_conversation**](ConversationApi.md#leave_conversation) | **DELETE** /conversation/conversations/{conversation_uuid}/leave | Leave a conversation
 [**start_conversation**](ConversationApi.md#start_conversation) | **PUT** /conversation/conversations | Start a conversation
+[**update_conversation_webchat_queue_status**](ConversationApi.md#update_conversation_webchat_queue_status) | **PUT** /conversation/conversations/queues/{queue_name}/status | Update status within the queue
 
 
 # **get_agent_websocket_authorization**
@@ -158,6 +160,51 @@ Name | Type | Description  | Notes
 
 
 
+# **get_conversation_webchat_queue_statuses**
+> ConversationWebchatQueueStatusesResponse get_conversation_webchat_queue_statuses
+
+Retrieve a conversation webchat queue statuses
+
+Retrieve a conversation webchat queue statuses including agent status and queue entries 
+
+### Example
+```ruby
+# load the gem
+require 'ultracart_api'
+
+# Create a Simple Key: https://ultracart.atlassian.net/wiki/spaces/ucdoc/pages/38688545/API+Simple+Key
+simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
+api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
+
+
+
+begin
+  #Retrieve a conversation webchat queue statuses
+  result = api_instance.get_conversation_webchat_queue_statuses
+  p result
+rescue UltracartClient::ApiError => e
+  puts "Exception when calling ConversationApi->get_conversation_webchat_queue_statuses: #{e}"
+end
+```
+
+### Parameters
+This endpoint does not need any parameter.
+
+### Return type
+
+[**ConversationWebchatQueueStatusesResponse**](ConversationWebchatQueueStatusesResponse.md)
+
+### Authorization
+
+[ultraCartOauth](../README.md#ultraCartOauth), [ultraCartSimpleApiKey](../README.md#ultraCartSimpleApiKey)
+
+### HTTP request headers
+
+ - **Content-Type**: application/json
+ - **Accept**: application/json
+
+
+
 # **get_conversations**
 > ConversationsResponse get_conversations(opts)
 
@@ -359,3 +406,55 @@ Name | Type | Description  | Notes
 
 
 
+# **update_conversation_webchat_queue_status**
+> update_conversation_webchat_queue_status(queue_name, status_request)
+
+Update status within the queue
+
+Update status within the queue 
+
+### Example
+```ruby
+# load the gem
+require 'ultracart_api'
+
+# Create a Simple Key: https://ultracart.atlassian.net/wiki/spaces/ucdoc/pages/38688545/API+Simple+Key
+simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
+api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
+
+
+queue_name = 'queue_name_example' # String | 
+
+status_request = UltracartClient::ConversationWebchatQueueStatusUpdateRequest.new # ConversationWebchatQueueStatusUpdateRequest | Status request
+
+
+begin
+  #Update status within the queue
+  api_instance.update_conversation_webchat_queue_status(queue_name, status_request)
+rescue UltracartClient::ApiError => e
+  puts "Exception when calling ConversationApi->update_conversation_webchat_queue_status: #{e}"
+end
+```
+
+### Parameters
+
+Name | Type | Description  | Notes
+------------- | ------------- | ------------- | -------------
+ **queue_name** | **String**|  | 
+ **status_request** | [**ConversationWebchatQueueStatusUpdateRequest**](ConversationWebchatQueueStatusUpdateRequest.md)| Status request | 
+
+### Return type
+
+nil (empty response body)
+
+### Authorization
+
+[ultraCartOauth](../README.md#ultraCartOauth), [ultraCartSimpleApiKey](../README.md#ultraCartSimpleApiKey)
+
+### HTTP request headers
+
+ - **Content-Type**: application/json
+ - **Accept**: application/json
+
+
+

data/docs/ConversationWebchatQueueStatus.md

@@ -0,0 +1,18 @@
+# UltracartClient::ConversationWebchatQueueStatus
+
+## Properties
+Name | Type | Description | Notes
+------------ | ------------- | ------------- | -------------
+**agent_available_count** | **Integer** |  | [optional] 
+**agent_busy_count** | **Integer** |  | [optional] 
+**agent_count** | **Integer** |  | [optional] 
+**agent_unavailable_count** | **Integer** |  | [optional] 
+**agents** | [**Array<ConversationWebchatQueueStatusAgent>**](ConversationWebchatQueueStatusAgent.md) |  | [optional] 
+**customer_abandon_count** | **Integer** |  | [optional] 
+**customer_active_count** | **Integer** |  | [optional] 
+**customer_waiting_count** | **Integer** |  | [optional] 
+**customer_waiting_join_dts** | **String** | Date/time that the oldest person joined the queue | [optional] 
+**queue_entries** | [**Array<ConversationWebchatQueueStatusQueueEntry>**](ConversationWebchatQueueStatusQueueEntry.md) |  | [optional] 
+**queue_name** | **String** |  | [optional] 
+
+

data/docs/ConversationWebchatQueueStatusAgent.md

@@ -0,0 +1,12 @@
+# UltracartClient::ConversationWebchatQueueStatusAgent
+
+## Properties
+Name | Type | Description | Notes
+------------ | ------------- | ------------- | -------------
+**agent_status** | **String** |  | [optional] 
+**conversation_participant_arn** | **String** |  | [optional] 
+**conversation_participant_name** | **String** |  | [optional] 
+**last_chat_dts** | **String** | Date/time that this agent took their last chat | [optional] 
+**next_round_robin** | **BOOLEAN** |  | [optional] 
+
+

data/docs/ConversationWebchatQueueStatusQueueEntry.md

@@ -0,0 +1,11 @@
+# UltracartClient::ConversationWebchatQueueStatusQueueEntry
+
+## Properties
+Name | Type | Description | Notes
+------------ | ------------- | ------------- | -------------
+**conversation_participant_arn** | **String** |  | [optional] 
+**conversation_participant_name** | **String** |  | [optional] 
+**conversation_webchat_queue_uuid** | **String** |  | [optional] 
+**join_dts** | **String** | Date/time the customer joined the queue | [optional] 
+
+

data/docs/ConversationWebchatQueueStatusUpdateRequest.md

@@ -0,0 +1,8 @@
+# UltracartClient::ConversationWebchatQueueStatusUpdateRequest
+
+## Properties
+Name | Type | Description | Notes
+------------ | ------------- | ------------- | -------------
+**agent_status** | **String** |  | [optional] 
+
+

data/docs/ConversationWebchatQueueStatusesResponse.md

@@ -0,0 +1,12 @@
+# UltracartClient::ConversationWebchatQueueStatusesResponse
+
+## Properties
+Name | Type | Description | Notes
+------------ | ------------- | ------------- | -------------
+**error** | [**Error**](Error.md) |  | [optional] 
+**metadata** | [**ResponseMetadata**](ResponseMetadata.md) |  | [optional] 
+**queue_statuses** | [**Array<ConversationWebchatQueueStatus>**](ConversationWebchatQueueStatus.md) |  | [optional] 
+**success** | **BOOLEAN** | Indicates if API call was successful | [optional] 
+**warning** | [**Warning**](Warning.md) |  | [optional] 
+
+

data/docs/ConversationWebsocketMessage.md

@@ -8,6 +8,7 @@ Name | Type | Description | Notes
 **event_new_conversation** | [**ConversationSummary**](ConversationSummary.md) |  | [optional] 
 **event_new_message** | [**ConversationSummary**](ConversationSummary.md) |  | [optional] 
 **event_queue_position** | [**ConversationEventQueuePosition**](ConversationEventQueuePosition.md) |  | [optional] 
+**event_queue_status_update** | [**ConversationWebchatQueueStatus**](ConversationWebchatQueueStatus.md) |  | [optional] 
 **event_type** | **String** | Type of event | [optional] 
 **event_updated_message** | [**ConversationMessage**](ConversationMessage.md) |  | [optional] 
 **message** | [**ConversationMessage**](ConversationMessage.md) |  | [optional] 

data/lib/ultracart_api/api/conversation_api.rb

@@ -191,6 +191,55 @@ module UltracartClient
       end
       return data, status_code, headers
     end
+    # Retrieve a conversation webchat queue statuses
+    # Retrieve a conversation webchat queue statuses including agent status and queue entries 
+    # @param [Hash] opts the optional parameters
+    # @return [ConversationWebchatQueueStatusesResponse]
+    def get_conversation_webchat_queue_statuses(opts = {})
+      data, _status_code, _headers = get_conversation_webchat_queue_statuses_with_http_info(opts)
+      data
+    end
+
+    # Retrieve a conversation webchat queue statuses
+    # Retrieve a conversation webchat queue statuses including agent status and queue entries 
+    # @param [Hash] opts the optional parameters
+    # @return [Array<(ConversationWebchatQueueStatusesResponse, Fixnum, Hash)>] ConversationWebchatQueueStatusesResponse data, response status code and response headers
+    def get_conversation_webchat_queue_statuses_with_http_info(opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug 'Calling API: ConversationApi.get_conversation_webchat_queue_statuses ...'
+      end
+      # resource path
+      local_var_path = '/conversation/conversations/queues/statuses'
+
+      # query parameters
+      query_params = {}
+
+      # header parameters
+      header_params = {}
+      header_params['X-UltraCart-Api-Version'] = @api_client.select_header_api_version()
+      # HTTP header 'Accept' (if needed)
+      header_params['Accept'] = @api_client.select_header_accept(['application/json'])
+      # HTTP header 'Content-Type'
+      header_params['Content-Type'] = @api_client.select_header_content_type(['application/json'])
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = nil
+      auth_names = ['ultraCartOauth', 'ultraCartSimpleApiKey']
+      data, status_code, headers = @api_client.call_api(:GET, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'ConversationWebchatQueueStatusesResponse')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: ConversationApi#get_conversation_webchat_queue_statuses\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
     # Retrieve a list of conversation summaries newest to oldest
     # Retrieve a list of conversation summaries that are ordered newest to oldest, include the most recent message and whether its been read. 
     # @param [Hash] opts the optional parameters
@@ -409,5 +458,65 @@ module UltracartClient
       end
       return data, status_code, headers
     end
+    # Update status within the queue
+    # Update status within the queue 
+    # @param queue_name 
+    # @param status_request Status request
+    # @param [Hash] opts the optional parameters
+    # @return [nil]
+    def update_conversation_webchat_queue_status(queue_name, status_request, opts = {})
+      update_conversation_webchat_queue_status_with_http_info(queue_name, status_request, opts)
+      nil
+    end
+
+    # Update status within the queue
+    # Update status within the queue 
+    # @param queue_name 
+    # @param status_request Status request
+    # @param [Hash] opts the optional parameters
+    # @return [Array<(nil, Fixnum, Hash)>] nil, response status code and response headers
+    def update_conversation_webchat_queue_status_with_http_info(queue_name, status_request, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug 'Calling API: ConversationApi.update_conversation_webchat_queue_status ...'
+      end
+      # verify the required parameter 'queue_name' is set
+      if @api_client.config.client_side_validation && queue_name.nil?
+        fail ArgumentError, "Missing the required parameter 'queue_name' when calling ConversationApi.update_conversation_webchat_queue_status"
+      end
+      # verify the required parameter 'status_request' is set
+      if @api_client.config.client_side_validation && status_request.nil?
+        fail ArgumentError, "Missing the required parameter 'status_request' when calling ConversationApi.update_conversation_webchat_queue_status"
+      end
+      # resource path
+      local_var_path = '/conversation/conversations/queues/{queue_name}/status'.sub('{' + 'queue_name' + '}', queue_name.to_s)
+
+      # query parameters
+      query_params = {}
+
+      # header parameters
+      header_params = {}
+      header_params['X-UltraCart-Api-Version'] = @api_client.select_header_api_version()
+      # HTTP header 'Accept' (if needed)
+      header_params['Accept'] = @api_client.select_header_accept(['application/json'])
+      # HTTP header 'Content-Type'
+      header_params['Content-Type'] = @api_client.select_header_content_type(['application/json'])
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = @api_client.object_to_http_body(status_request)
+      auth_names = ['ultraCartOauth', 'ultraCartSimpleApiKey']
+      data, status_code, headers = @api_client.call_api(:PUT, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names)
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: ConversationApi#update_conversation_webchat_queue_status\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
   end
 end

data/lib/ultracart_api/models/conversation_webchat_queue_status.rb

@@ -0,0 +1,279 @@
+=begin
+#UltraCart Rest API V2
+
+#UltraCart REST API Version 2
+
+OpenAPI spec version: 2.0.0
+Contact: support@ultracart.com
+Generated by: https://github.com/swagger-api/swagger-codegen.git
+Swagger Codegen version: 2.4.15-SNAPSHOT
+
+=end
+
+require 'date'
+
+module UltracartClient
+  class ConversationWebchatQueueStatus
+    attr_accessor :agent_available_count
+
+    attr_accessor :agent_busy_count
+
+    attr_accessor :agent_count
+
+    attr_accessor :agent_unavailable_count
+
+    attr_accessor :agents
+
+    attr_accessor :customer_abandon_count
+
+    attr_accessor :customer_active_count
+
+    attr_accessor :customer_waiting_count
+
+    # Date/time that the oldest person joined the queue
+    attr_accessor :customer_waiting_join_dts
+
+    attr_accessor :queue_entries
+
+    attr_accessor :queue_name
+
+    # Attribute mapping from ruby-style variable name to JSON key.
+    def self.attribute_map
+      {
+        :'agent_available_count' => :'agent_available_count',
+        :'agent_busy_count' => :'agent_busy_count',
+        :'agent_count' => :'agent_count',
+        :'agent_unavailable_count' => :'agent_unavailable_count',
+        :'agents' => :'agents',
+        :'customer_abandon_count' => :'customer_abandon_count',
+        :'customer_active_count' => :'customer_active_count',
+        :'customer_waiting_count' => :'customer_waiting_count',
+        :'customer_waiting_join_dts' => :'customer_waiting_join_dts',
+        :'queue_entries' => :'queue_entries',
+        :'queue_name' => :'queue_name'
+      }
+    end
+
+    # Attribute type mapping.
+    def self.swagger_types
+      {
+        :'agent_available_count' => :'Integer',
+        :'agent_busy_count' => :'Integer',
+        :'agent_count' => :'Integer',
+        :'agent_unavailable_count' => :'Integer',
+        :'agents' => :'Array<ConversationWebchatQueueStatusAgent>',
+        :'customer_abandon_count' => :'Integer',
+        :'customer_active_count' => :'Integer',
+        :'customer_waiting_count' => :'Integer',
+        :'customer_waiting_join_dts' => :'String',
+        :'queue_entries' => :'Array<ConversationWebchatQueueStatusQueueEntry>',
+        :'queue_name' => :'String'
+      }
+    end
+
+    # Initializes the object
+    # @param [Hash] attributes Model attributes in the form of hash
+    def initialize(attributes = {})
+      return unless attributes.is_a?(Hash)
+
+      # convert string to symbol for hash key
+      attributes = attributes.each_with_object({}) { |(k, v), h| h[k.to_sym] = v }
+
+      if attributes.has_key?(:'agent_available_count')
+        self.agent_available_count = attributes[:'agent_available_count']
+      end
+
+      if attributes.has_key?(:'agent_busy_count')
+        self.agent_busy_count = attributes[:'agent_busy_count']
+      end
+
+      if attributes.has_key?(:'agent_count')
+        self.agent_count = attributes[:'agent_count']
+      end
+
+      if attributes.has_key?(:'agent_unavailable_count')
+        self.agent_unavailable_count = attributes[:'agent_unavailable_count']
+      end
+
+      if attributes.has_key?(:'agents')
+        if (value = attributes[:'agents']).is_a?(Array)
+          self.agents = value
+        end
+      end
+
+      if attributes.has_key?(:'customer_abandon_count')
+        self.customer_abandon_count = attributes[:'customer_abandon_count']
+      end
+
+      if attributes.has_key?(:'customer_active_count')
+        self.customer_active_count = attributes[:'customer_active_count']
+      end
+
+      if attributes.has_key?(:'customer_waiting_count')
+        self.customer_waiting_count = attributes[:'customer_waiting_count']
+      end
+
+      if attributes.has_key?(:'customer_waiting_join_dts')
+        self.customer_waiting_join_dts = attributes[:'customer_waiting_join_dts']
+      end
+
+      if attributes.has_key?(:'queue_entries')
+        if (value = attributes[:'queue_entries']).is_a?(Array)
+          self.queue_entries = value
+        end
+      end
+
+      if attributes.has_key?(:'queue_name')
+        self.queue_name = attributes[:'queue_name']
+      end
+    end
+
+    # Show invalid properties with the reasons. Usually used together with valid?
+    # @return Array for valid properties with the reasons
+    def list_invalid_properties
+      invalid_properties = Array.new
+      invalid_properties
+    end
+
+    # Check to see if the all the properties in the model are valid
+    # @return true if the model is valid
+    def valid?
+      true
+    end
+
+    # Checks equality by comparing each attribute.
+    # @param [Object] Object to be compared
+    def ==(o)
+      return true if self.equal?(o)
+      self.class == o.class &&
+          agent_available_count == o.agent_available_count &&
+          agent_busy_count == o.agent_busy_count &&
+          agent_count == o.agent_count &&
+          agent_unavailable_count == o.agent_unavailable_count &&
+          agents == o.agents &&
+          customer_abandon_count == o.customer_abandon_count &&
+          customer_active_count == o.customer_active_count &&
+          customer_waiting_count == o.customer_waiting_count &&
+          customer_waiting_join_dts == o.customer_waiting_join_dts &&
+          queue_entries == o.queue_entries &&
+          queue_name == o.queue_name
+    end
+
+    # @see the `==` method
+    # @param [Object] Object to be compared
+    def eql?(o)
+      self == o
+    end
+
+    # Calculates hash code according to all attributes.
+    # @return [Fixnum] Hash code
+    def hash
+      [agent_available_count, agent_busy_count, agent_count, agent_unavailable_count, agents, customer_abandon_count, customer_active_count, customer_waiting_count, customer_waiting_join_dts, queue_entries, queue_name].hash
+    end
+
+    # Builds the object from hash
+    # @param [Hash] attributes Model attributes in the form of hash
+    # @return [Object] Returns the model itself
+    def build_from_hash(attributes)
+      return nil unless attributes.is_a?(Hash)
+      self.class.swagger_types.each_pair do |key, type|
+        if type =~ /\AArray<(.*)>/i
+          # check to ensure the input is an array given that the attribute
+          # is documented as an array but the input is not
+          if attributes[self.class.attribute_map[key]].is_a?(Array)
+            self.send("#{key}=", attributes[self.class.attribute_map[key]].map { |v| _deserialize($1, v) })
+          end
+        elsif !attributes[self.class.attribute_map[key]].nil?
+          self.send("#{key}=", _deserialize(type, attributes[self.class.attribute_map[key]]))
+        end # or else data not found in attributes(hash), not an issue as the data can be optional
+      end
+
+      self
+    end
+
+    # Deserializes the data based on type
+    # @param string type Data type
+    # @param string value Value to be deserialized
+    # @return [Object] Deserialized data
+    def _deserialize(type, value)
+      case type.to_sym
+      when :DateTime
+        DateTime.parse(value)
+      when :Date
+        Date.parse(value)
+      when :String
+        value.to_s
+      when :Integer
+        value.to_i
+      when :Float
+        value.to_f
+      when :BOOLEAN
+        if value.to_s =~ /\A(true|t|yes|y|1)\z/i
+          true
+        else
+          false
+        end
+      when :Object
+        # generic object (usually a Hash), return directly
+        value
+      when /\AArray<(?<inner_type>.+)>\z/
+        inner_type = Regexp.last_match[:inner_type]
+        value.map { |v| _deserialize(inner_type, v) }
+      when /\AHash<(?<k_type>.+?), (?<v_type>.+)>\z/
+        k_type = Regexp.last_match[:k_type]
+        v_type = Regexp.last_match[:v_type]
+        {}.tap do |hash|
+          value.each do |k, v|
+            hash[_deserialize(k_type, k)] = _deserialize(v_type, v)
+          end
+        end
+      else # model
+        temp_model = UltracartClient.const_get(type).new
+        temp_model.build_from_hash(value)
+      end
+    end
+
+    # Returns the string representation of the object
+    # @return [String] String presentation of the object
+    def to_s
+      to_hash.to_s
+    end
+
+    # to_body is an alias to to_hash (backward compatibility)
+    # @return [Hash] Returns the object in the form of hash
+    def to_body
+      to_hash
+    end
+
+    # Returns the object in the form of hash
+    # @return [Hash] Returns the object in the form of hash
+    def to_hash
+      hash = {}
+      self.class.attribute_map.each_pair do |attr, param|
+        value = self.send(attr)
+        next if value.nil?
+        hash[param] = _to_hash(value)
+      end
+      hash
+    end
+
+    # Outputs non-array value in the form of hash
+    # For object, use to_hash. Otherwise, just return the value
+    # @param [Object] value Any valid value
+    # @return [Hash] Returns the value in the form of hash
+    def _to_hash(value)
+      if value.is_a?(Array)
+        value.compact.map { |v| _to_hash(v) }
+      elsif value.is_a?(Hash)
+        {}.tap do |hash|
+          value.each { |k, v| hash[k] = _to_hash(v) }
+        end
+      elsif value.respond_to? :to_hash
+        value.to_hash
+      else
+        value
+      end
+    end
+
+  end
+end