ticketmaster-zendesk 0.0.1

data/LICENSE

@@ -0,0 +1,22 @@
+Copyright (c) 2010 YOU
+
+Permission is hereby granted, free of charge, to any person obtaining
+a copy of this software and associated documentation files (the
+"Software"), to deal in the Software without restriction, including
+without limitation the rights to use, copy, modify, merge, publish,
+distribute, sublicense, and/or sell copies of the Software, and to
+permit persons to whom the Software is furnished to do so, subject to
+the following conditions:
+
+NONE
+
+The above copyright notice and this permission notice shall be
+included in all copies or substantial portions of the Software.
+
+THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND,
+EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF
+MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND
+NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE
+LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION
+OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION
+WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

data/README.md

@@ -0,0 +1,67 @@
+# ticketmaster-redmine
+
+This is a provider for [ticketmaster](http://ticketrb.com). It provides interoperability with [Zendesk](http://www.zendesk.com) and it's issue tracking system through the ticketmaster gem.
+
+Right now this provider only supports reading operations.
+
+# Usage and Examples
+
+First we have to instantiate a new ticketmaster instance:
+
+    zendesk = TicketMaster.new(:zendesk, {:account => 'hybridgroup', :username => "foo", :password => "bar"})
+
+If you do not pass in account, username and password, you won't get any information.
+
+## Finding Projects
+
+You can find your own projects by doing:
+
+    projects = zendesk.projects # Will return all your repositories
+    projects = zendesk.projects(['your_repo1']) # You must use your projects identifier 
+    project = zendesk.project('your_repo') # Also use project identifier in here
+
+Note: Zendesk dosen't support a projects which means this is a ticketmaster place holder object, you will always get the same project name as follows: 'accountname-project'.
+
+	
+## Finding Tickets
+
+    tickets = project.tickets # All open issues
+    tickets = project.tickets([1,2]) # An array of tickets with the specified id's
+    ticket = project.ticket(<issue_number>)
+
+## Finding Comments
+    
+    comments = tickets.comments
+    comments = tickets.comments([1,2]) # An array of comments with the specified id's
+
+
+## Requirements
+
+* rubygems (obviously)
+* ticketmaster gem (latest version preferred)
+* jeweler gem (only if you want to repackage and develop)
+
+The ticketmaster gem should automatically be installed during the installation of this gem if it is not already installed.
+
+## Other Notes
+
+Since this and the ticketmaster gem is still primarily a work-in-progress, minor changes may be incompatible with previous versions. Please be careful about using and updating this gem in production.
+
+If you see or find any issues, feel free to open up an issue report.
+
+
+## Note on Patches/Pull Requests
+ 
+* Fork the project.
+* Make your feature addition or bug fix.
+* Add tests for it. This is important so we don't break it in a
+  future version unintentionally.
+* Commit, do not mess with rakefile, version, or history.
+  (if you want to have your own version, that is fine but bump version in a commit by itself so we can ignore when I pull)
+* Send us a pull request. Bonus points for topic branches.
+
+## Copyright
+
+Copyright (c) 2010 The Hybrid Group. See LICENSE for details.
+
+

data/Rakefile

@@ -0,0 +1,50 @@
+require 'rubygems'
+require 'rake'
+
+begin
+  require 'jeweler'
+  Jeweler::Tasks.new do |gem|
+    gem.name = "ticketmaster-zendesk"
+    gem.summary = %Q{Ticketmaster Provider for Zendesk}
+    gem.description = %Q{Allows ticketmaster to interact with Your System.}
+    gem.email = "george.rafael@gmail.com"
+    gem.homepage = "http://bandw.tumblr.com"
+    gem.authors = ["Rafael George"]
+    gem.add_development_dependency "rspec", ">= 1.2.9"
+    gem.add_dependency "ticketmaster", ">= 0.1.0"
+    gem.add_dependency "activesupport", ">= 2.3.2"
+    gem.add_dependency "activeresource", ">= 2.3.2"
+    gem.add_dependency "addressable", ">= 2.1.2"
+    gem.add_dependency "i18n"
+    # gem is a Gem::Specification... see http://www.rubygems.org/read/chapter/20 for additional settings
+  end
+  Jeweler::GemcutterTasks.new
+rescue LoadError
+  puts "Jeweler (or a dependency) not available. Install it with: gem install jeweler"
+end
+
+require 'spec/rake/spectask'
+Spec::Rake::SpecTask.new(:spec) do |spec|
+  spec.libs << 'lib' << 'spec'
+  spec.spec_files = FileList['spec/**/*_spec.rb']
+end
+
+Spec::Rake::SpecTask.new(:rcov) do |spec|
+  spec.libs << 'lib' << 'spec'
+  spec.pattern = 'spec/**/*_spec.rb'
+  spec.rcov = true
+end
+
+task :spec => :check_dependencies
+
+task :default => :spec
+
+require 'rake/rdoctask'
+Rake::RDocTask.new do |rdoc|
+  version = File.exist?('VERSION') ? File.read('VERSION') : ""
+
+  rdoc.rdoc_dir = 'rdoc'
+  rdoc.title = "ticketmaster-yourprovider #{version}"
+  rdoc.rdoc_files.include('README*')
+  rdoc.rdoc_files.include('lib/**/*.rb')
+end

data/VERSION

@@ -0,0 +1 @@
+0.0.1

data/lib/provider/comment.rb

@@ -0,0 +1,70 @@
+module TicketMaster::Provider
+  module Zendesk
+    # The comment class for ticketmaster-zendesk
+    #
+    # Do any mapping between Ticketmaster and your system's comment model here
+    # versions of the ticket.
+    #
+    class Comment < TicketMaster::Provider::Base::Comment
+      # declare needed overloaded methods here
+      
+      def initialize(*object)
+        if object.first
+          object = object.first
+          ticket_id = object.shift
+          project_id = object.shift
+          comment_id = object.shift
+          object = object.shift
+          @system_data = {:client => object}
+          unless object.is_a? Hash
+            hash = {:author => object.author_id,
+                    :body => object.value,
+                    :id => comment_id,
+                    :created_at => object.created_at,
+                    :updated_at => object.created_at,
+                    :ticket_id => ticket_id,
+                    :project_id => project_id}
+          else
+            hash = object
+          end
+          super hash
+        end
+      end
+
+      def created_at
+        Time.parse(self[:created_at])
+      end
+
+      def updated_at
+        Time.parse(self[:updated_at])
+      end
+
+      def self.find_all(*options)
+        project_id = options.shift
+        ticket_id = options.shift
+        comment_id = 0
+        ZendeskAPI::Ticket.find(ticket_id).comments.collect do |comment|
+          comment_id += 1
+          Comment.new [ticket_id, project_id, comment_id, comment]
+        end
+      end
+
+      def self.find_by_attributes(project_id, ticket_id, attributes = {})
+        self.find_all(project_id, ticket_id).select do |comment|
+          attributes.inject(true) do |memo, kv|
+            break unless memo
+            key, value = kv
+            begin
+              memo &= comment.send(key) == value
+            rescue NoMethodError
+              memo = false
+            end
+            memo
+          end
+        end
+      end
+
+    end
+
+  end
+end

data/lib/provider/project.rb

@@ -0,0 +1,64 @@
+module TicketMaster::Provider
+  module Zendesk
+    # Project class for ticketmaster-zendesk
+    # 
+    # 
+    class Project < TicketMaster::Provider::Base::Project
+	 attr_accessor :prefix_options
+      #API = ZendeskAPI::Organization
+      # declare needed overloaded methods here
+      
+      def initialize(*object)
+        if object.first
+          object = object.first
+          unless object.is_a? Hash
+            @system_data = {:client => object}
+            hash = {:repository => object.account,
+                    :user => object.username,
+                    :name => object.name}
+          else
+            hash = object
+          end
+          super hash
+        end
+      end
+      
+      # copy from this.copy(that) copies that into this
+      def copy(project)
+        project.tickets.each do |ticket|
+          copy_ticket = self.ticket!(:title => ticket.title, :description => ticket.description)
+          ticket.comments.each do |comment|
+            copy_ticket.comment!(:body => comment.body)
+            sleep 1
+          end
+        end
+      end
+
+      def tickets(*options)
+        if options.empty?
+          Ticket.find_all(self.name).collect { |ticket| Ticket.new [ticket, self.name]}
+        elsif options.first.is_a? Array
+          Ticket.find_all(self.name).select { |ticket| ticket if options.first.any? { |ticket_id| ticket_id == ticket.id }}
+        elsif options.first.is_a? Hash
+          Ticket.find_by_attributes(self.name, options.first)
+        end
+      end
+
+      def ticket(*options)
+        if options.first.is_a? Fixnum
+          ticket_id = options.first
+          Ticket.find_by_id(ticket_id)
+        elsif options.first.is_a? Hash
+          Ticket.find_by_attributes(self.name, options.first).first
+        else
+          TicketMaster::Provider::Zendesk::Ticket
+        end
+      end
+
+      def ticket!(*options)
+        Ticket.new [ZendeskAPI::Ticket.create(options.first), self.name]
+      end
+
+    end
+  end
+end

data/lib/provider/ticket.rb

@@ -0,0 +1,101 @@
+
+module TicketMaster::Provider
+  module Zendesk
+
+    class Ticket < TicketMaster::Provider::Base::Ticket
+      # declare needed overloaded methods here
+
+      SEARCH_API = ZendeskAPI::Search
+      API = ZendeskAPI::Ticket
+
+      def initialize(*object)
+        if object.first 
+          args = object.first
+          object = args.shift
+          project_id = args.shift
+          @system_data = {:client => object}
+          unless object.is_a? Hash
+            hash = {:id => object.nice_id,
+                    :status => object.status_id,
+                    :title => object.subject,
+                    :created_at => object.created_at,
+                    :updated_at => object.updated_at,
+                    :description => object.description,
+                    :assignee => object.assignee_id,
+                    :requestor => object.requester_id,
+                    :priority => object.priority_id,
+                    :project_id => project_id}
+          else
+            hash = object
+          end
+          super hash
+        end
+      end
+
+      def created_at
+        Time.parse(self[:created_at])
+      end
+
+      def updated_at
+        Time.parse(self[:updated_at])
+      end
+
+      def self.find_all(*options)
+        project_id = options.first
+        SEARCH_API.find(:all, :params => {:query => "status:open"}).collect { |ticket| self.new [ticket, project_id]}
+      end
+
+      def self.find_by_id(*options)
+        id = options.shift
+        project_id = options.shift
+        self.new [API.find(id), project_id]
+      end
+
+      def self.find_by_attributes(project_id, attributes = {})
+        self.find_all(project_id).select do |ticket|
+          attributes.inject(true) do |memo, kv|
+            break unless memo
+            key, value = kv
+            begin
+              memo &= ticket.send(key) == value
+            rescue NoMethodError
+              memo = false
+            end
+            memo
+          end
+        end
+      end
+
+      def comments(*options)
+        if options.first.is_a? Array
+          ticket_comments.select do |comment|
+            comment if options.first.any? { |comment_id| comment_id == comment.id }
+          end
+        elsif options.first.is_a? Hash
+          comments_find_by_attributes(options.first)
+        else
+          ticket_comments
+        end
+      end
+
+      def comment(*options)
+        unless options.first.is_a? Hash
+          ticket_comments.select { |comment| comment.id == options.first }.first
+        else
+          comments_find_by_attributes(options.first).first
+        end
+      end
+
+      private 
+      def ticket_comments
+        Comment.find_all(self[:project_id], self[:id])
+      end
+
+      def comments_find_by_attributes(attributes)
+        Comment.find_by_attributes(self[:project_id], self[:id], attributes)
+      end
+
+    end
+
+  end
+end

data/lib/provider/zendesk.rb

@@ -0,0 +1,36 @@
+require 'ticketmaster'
+module TicketMaster::Provider
+  # This is the Zendesk Provider for ticketmaster
+  module Zendesk
+    include TicketMaster::Provider::Base
+    #PROJECT_API = ZendeskAPI::Organization
+    
+    # This is for cases when you want to instantiate using TicketMaster::Provider::Yoursystem.new(auth)
+    def self.new(auth = {})
+      TicketMaster.new(:zendesk, auth)
+    end
+    
+    # The authorize and initializer for this provider
+    def authorize(auth = {})
+      @authentication ||= TicketMaster::Authenticator.new(auth)
+      auth = @authentication
+      if (auth.account.nil? and auth.username.nil? and auth.password.nil?)
+        raise "Please provide at least an url (subdomain), username and password)"
+      end
+      ZendeskAPI.authenticate(auth.account, auth.username, auth.password)
+    end
+
+    def projects(*options)
+      [Project.new({:account => @authentication.account, :username => @authentication.username, :name => "#{@authentication.account}-project"})]
+    end
+
+    def project(*options)
+      unless options.empty?
+        Project.new({:account => @authentication.account, :username => @authentication.username, :name => "#{@authentication.account}-project"})
+      else
+        TicketMaster::Provider::Zendesk::Project
+      end
+    end
+
+  end
+end

data/lib/ticketmaster-zendesk.rb

@@ -0,0 +1,6 @@
+require File.dirname(__FILE__) + '/zendesk/zendesk-api'
+
+%w{ zendesk ticket project comment }.each do |f|
+  require File.dirname(__FILE__) + '/provider/' + f + '.rb';
+end
+

data/lib/zendesk/zendesk-api.rb

@@ -0,0 +1,49 @@
+require 'rubygems'
+require 'active_support'
+require 'active_resource'
+
+module ZendeskAPI
+  class Error < StandardError; end
+
+  class << self
+
+    def authenticate(account, username, password)
+      @username = username
+      @password = password
+      self::Base.user = username
+      self::Base.password = password
+      self::Base.site = "http://#{account}.zendesk.com"
+    end
+
+    def resources
+      @resources ||= []
+    end
+
+  end
+
+  class Base < ActiveResource::Base
+    self.format = :json
+    def self.inherited(base)
+      ZendeskAPI.resources << base
+      super
+    end
+  end
+
+  class Search < Base
+
+    def self.collection_path(prefix_options = {}, query_options = nil) 
+      prefix_options, query_options = split_options(prefix_options) if query_options.nil?
+      "#{prefix(prefix_options)}search.#{format.extension}#{query_string(query_options)}"
+    end
+
+    def self.element_path(id, prefix_options = {}, query_options = nil)
+      prefix_options, query_options = split_options(prefix_options) if query_options.nil?
+      "#{prefix(prefix_options)}search.#{format.extension}#{query_string(query_options)}"
+    end
+
+  end
+
+  class Ticket < Base
+  end
+
+end

data/spec/comments_spec.rb

@@ -0,0 +1,53 @@
+require File.expand_path(File.dirname(__FILE__) + '/spec_helper')
+
+describe "Ticketmaster::Provider::Zendesk::Comment" do
+
+  before(:all) do 
+    @project_id = 'hybridgroup-project'
+    @ticket_id = 1
+    headers = {'Authorization' => 'Basic cmFmYWVsQGh5YnJpZGdyb3VwLmNvbToxMjM0NTY=','Accept' => 'application/json'}
+    ActiveResource::HttpMock.respond_to do |mock|
+      mock.get '/tickets/1.json', headers, fixture_for('ticket','json'), 200
+    end
+  end
+
+  before(:each) do 
+    @ticketmaster = TicketMaster.new(:zendesk, :account => 'hybridgroup', :username => 'rafael@hybridgroup.com', :password => '123456')
+    project = @ticketmaster.project(@project_id)
+    @ticket = project.ticket(@ticket_id)
+    @klass = TicketMaster::Provider::Zendesk::Comment
+  end
+
+  it "should be able to load all comments" do 
+    comments = @ticket.comments
+    comments.should be_an_instance_of(Array)
+    comments.first.should be_an_instance_of(@klass)
+  end
+
+  it "should be able to load all comments based on an array of id's" do 
+    comments = @ticket.comments([1])
+    comments.should be_an_instance_of(Array)
+    comments.first.should be_an_instance_of(@klass)
+    comments.first.id.should == 1
+  end
+
+  it "should be able to load all comments based on attributes" do
+    comments = @ticket.comments(:ticket_id => @ticket.id)
+    comments.should be_an_instance_of(Array)
+    comments.first.should be_an_instance_of(@klass)
+    comments.first.id.should == 1
+  end
+
+  it "should be able to load a comment based on id" do
+    comment = @ticket.comment(1)
+    comment.should be_an_instance_of(@klass)
+    comment.id.should == 1
+  end
+
+  it "should be able to load a ticket based on attributes" do 
+    comment = @ticket.comment(:ticket_id => 1)
+    comment.should be_an_instance_of(@klass)
+    comment.id.should == 1
+  end
+
+end

data/spec/fixtures/ticket.json

@@ -0,0 +1 @@
+{"nice_id":1,"initially_assigned_at":"2011/01/31 14:09:12 -0400","entry_id":null,"created_at":"2011/01/31 14:09:12 -0400","resolution_time":null,"priority_id":1,"current_tags":null,"assignee_id":26218414,"channel":null,"updated_at":"2011/01/31 14:09:12 -0400","ticket_type_id":3,"status_updated_at":"2011/01/31 14:09:12 -0400","solved_at":null,"original_recipient_address":null,"external_id":null,"assigned_at":"2011/01/31 14:09:12 -0400","via_id":0,"subject":"Testing","recipient":null,"group_id":121752,"comments":[{"created_at":"2011/01/31 14:09:12 -0400","via_id":0,"value":"Testing","type":"Comment","is_public":true,"author_id":26218414,"attachments":[]}],"linkings":[],"submitter_id":26218414,"base_score":18,"latest_recipients":null,"due_date":null,"current_collaborators":null,"status_id":1,"description":"Testing","ticket_field_entries":[],"problem_id":null,"score":18,"organization_id":457249,"updated_by_type_id":0,"requester_id":26218414}

data/spec/fixtures/tickets.json

@@ -0,0 +1 @@
+[{"nice_id":1,"initially_assigned_at":"2011/01/31 14:09:12 -0400","entry_id":null,"created_at":"2011/01/31 14:09:12 -0400","resolution_time":null,"priority_id":1,"current_tags":null,"assignee_id":26218414,"channel":null,"updated_at":"2011/01/31 14:09:12 -0400","ticket_type_id":3,"status_updated_at":"2011/01/31 14:09:12 -0400","solved_at":null,"original_recipient_address":null,"external_id":null,"assigned_at":"2011/01/31 14:09:12 -0400","via_id":0,"subject":"Testing","recipient":null,"group_id":121752,"comments":[{"created_at":"2011/01/31 14:09:12 -0400","via_id":0,"value":"Testing","type":"Comment","is_public":true,"author_id":26218414,"attachments":[]}],"linkings":[],"submitter_id":26218414,"base_score":18,"latest_recipients":null,"due_date":null,"current_collaborators":null,"status_id":1,"description":"Testing","ticket_field_entries":[],"problem_id":null,"score":18,"organization_id":457249,"updated_by_type_id":0,"requester_id":26218414},{"nice_id":2,"initially_assigned_at":"2011/01/31 14:30:31 -0400","entry_id":null,"created_at":"2011/01/31 14:30:31 -0400","resolution_time":null,"priority_id":0,"current_tags":null,"assignee_id":26218414,"channel":null,"updated_at":"2011/01/31 14:30:31 -0400","ticket_type_id":0,"status_updated_at":"2011/01/31 14:30:31 -0400","solved_at":null,"original_recipient_address":null,"external_id":null,"assigned_at":"2011/01/31 14:30:31 -0400","via_id":4,"subject":"Welcome to Zendesk, You've Got a Ticket!","recipient":"support@hybridgroup.zendesk.com","group_id":121752,"comments":[{"created_at":"2011/01/31 14:30:31 -0400","via_id":4,"value":"You've got a new ticket!\n\nTo help you get started learning how your zendesk simplifies ticket workflow, I emailed you at support@hybridgroup.zendesk.com and this ticket was created in your zendesk. Neat!\n\nYou can answer this ticket in one of two ways:\n\nBy Email: If you are looking at this in your email inbox, simply hit \"Reply\"\n\nBy Zendesk: If you are looking at this ticket in your zendesk:\n\n* Enter a comment (e.g. \"How am I doing?\")\n* Change status from Open to Pending (now, you’re waiting for me to get back to you!)\n* Click submit\n\nEither way, both your reply and follow-ups will be added to the ticket history and organized in your zendesk.\n\nYou’re eligible for 24-hour support throughout your trial. Please don’t hesitate to call or email our customer advocate team:\n\n*(e) support@zendesk.com\n*(p) +1 415.418.7506\n\nThank you for using Zendesk,\n\nKelly\nCustomer Advocate at Zendesk","type":"Comment","is_public":true,"author_id":26220353,"attachments":[]}],"linkings":[],"submitter_id":26220353,"base_score":108,"latest_recipients":null,"due_date":null,"current_collaborators":null,"status_id":1,"description":"You've got a new ticket!\n\nTo help you get started learning how your zendesk simplifies ticket workflow, I emailed you at support@hybridgroup.zendesk.com and this ticket was created in your zendesk. Neat!\n\nYou can answer this ticket in one of two ways:\n\nBy Email: If you are looking at this in your email inbox, simply hit \"Reply\"\n\nBy Zendesk: If you are looking at this ticket in your zendesk:\n\n* Enter a comment (e.g. \"How am I doing?\")\n* Change status from Open to Pending (now, you’re waiting for me to get back to you!)\n* Click submit\n\nEither way, both your reply and follow-ups will be added to the ticket history and organized in your zendesk.\n\nYou’re eligible for 24-hour support throughout your trial. Please don’t hesitate to call or email our customer advocate team:\n\n*(e) support@zendesk.com\n*(p) +1 415.418.7506\n\nThank you for using Zendesk,\n\nKelly\nCustomer Advocate at Zendesk","ticket_field_entries":[],"problem_id":null,"score":108,"organization_id":null,"updated_by_type_id":1,"requester_id":26220353}]

data/spec/fixtures/tickets.xml

@@ -0,0 +1,145 @@
+<?xml version="1.0" encoding="UTF-8"?>
+<records type="array" count="2">
+  <record>
+    <assigned-at type="datetime">2011-01-31T14:09:12-04:00</assigned-at>
+    <assignee-id type="integer">26218414</assignee-id>
+    <base-score type="integer">12</base-score>
+    <created-at type="datetime">2011-01-31T14:09:12-04:00</created-at>
+    <current-collaborators nil="true"></current-collaborators>
+    <current-tags nil="true"></current-tags>
+    <description>Testing</description>
+    <due-date type="datetime" nil="true"></due-date>
+    <entry-id type="integer" nil="true"></entry-id>
+    <external-id nil="true"></external-id>
+    <group-id type="integer">121752</group-id>
+    <initially-assigned-at type="datetime">2011-01-31T14:09:12-04:00</initially-assigned-at>
+    <latest-recipients nil="true"></latest-recipients>
+    <nice-id type="integer">1</nice-id>
+    <organization-id type="integer">457249</organization-id>
+    <original-recipient-address nil="true"></original-recipient-address>
+    <priority-id type="integer">1</priority-id>
+    <recipient nil="true"></recipient>
+    <requester-id type="integer">26218414</requester-id>
+    <resolution-time type="integer" nil="true"></resolution-time>
+    <solved-at type="datetime" nil="true"></solved-at>
+    <status-id type="integer">1</status-id>
+    <status-updated-at type="datetime">2011-01-31T14:09:12-04:00</status-updated-at>
+    <subject>Testing</subject>
+    <submitter-id type="integer">26218414</submitter-id>
+    <ticket-type-id type="integer">3</ticket-type-id>
+    <updated-at type="datetime">2011-01-31T14:09:12-04:00</updated-at>
+    <updated-by-type-id type="integer">0</updated-by-type-id>
+    <via-id type="integer">0</via-id>
+    <score type="integer">12</score>
+    <problem-id nil="true"></problem-id>
+    <comments type="array">
+      <comment>
+        <author-id type="integer">26218414</author-id>
+        <created-at type="datetime">2011-01-31T14:09:12-04:00</created-at>
+        <is-public type="boolean">true</is-public>
+        <type>Comment</type>
+        <value>Testing</value>
+        <via-id type="integer">0</via-id>
+        <attachments type="array"/>
+      </comment>
+    </comments>
+    <linkings type="array"/>
+    <ticket-field-entries type="array"/>
+    <channel nil="true"></channel>
+  </record>
+  <record>
+    <assigned-at type="datetime">2011-01-31T14:30:31-04:00</assigned-at>
+    <assignee-id type="integer">26218414</assignee-id>
+    <base-score type="integer">72</base-score>
+    <created-at type="datetime">2011-01-31T14:30:31-04:00</created-at>
+    <current-collaborators nil="true"></current-collaborators>
+    <current-tags nil="true"></current-tags>
+    <description>You've got a new ticket!
+
+To help you get started learning how your zendesk simplifies ticket workflow, I emailed you at support@hybridgroup.zendesk.com and this ticket was created in your zendesk. Neat!
+
+You can answer this ticket in one of two ways:
+
+By Email: If you are looking at this in your email inbox, simply hit &quot;Reply&quot;
+
+By Zendesk: If you are looking at this ticket in your zendesk:
+
+* Enter a comment (e.g. &quot;How am I doing?&quot;)
+* Change status from Open to Pending (now, you&#8217;re waiting for me to get back to you!)
+* Click submit
+
+Either way, both your reply and follow-ups will be added to the ticket history and organized in your zendesk.
+
+You&#8217;re eligible for 24-hour support throughout your trial. Please don&#8217;t hesitate to call or email our customer advocate team:
+
+*(e) support@zendesk.com
+*(p) +1 415.418.7506
+
+Thank you for using Zendesk,
+
+Kelly
+Customer Advocate at Zendesk</description>
+    <due-date type="datetime" nil="true"></due-date>
+    <entry-id type="integer" nil="true"></entry-id>
+    <external-id nil="true"></external-id>
+    <group-id type="integer">121752</group-id>
+    <initially-assigned-at type="datetime">2011-01-31T14:30:31-04:00</initially-assigned-at>
+    <latest-recipients nil="true"></latest-recipients>
+    <nice-id type="integer">2</nice-id>
+    <organization-id type="integer" nil="true"></organization-id>
+    <original-recipient-address nil="true"></original-recipient-address>
+    <priority-id type="integer">0</priority-id>
+    <recipient>support@hybridgroup.zendesk.com</recipient>
+    <requester-id type="integer">26220353</requester-id>
+    <resolution-time type="integer" nil="true"></resolution-time>
+    <solved-at type="datetime" nil="true"></solved-at>
+    <status-id type="integer">1</status-id>
+    <status-updated-at type="datetime">2011-01-31T14:30:31-04:00</status-updated-at>
+    <subject>Welcome to Zendesk, You've Got a Ticket!</subject>
+    <submitter-id type="integer">26220353</submitter-id>
+    <ticket-type-id type="integer">0</ticket-type-id>
+    <updated-at type="datetime">2011-01-31T14:30:31-04:00</updated-at>
+    <updated-by-type-id type="integer">1</updated-by-type-id>
+    <via-id type="integer">4</via-id>
+    <score type="integer">72</score>
+    <problem-id nil="true"></problem-id>
+    <comments type="array">
+      <comment>
+        <author-id type="integer">26220353</author-id>
+        <created-at type="datetime">2011-01-31T14:30:31-04:00</created-at>
+        <is-public type="boolean">true</is-public>
+        <type>Comment</type>
+        <value>You've got a new ticket!
+
+To help you get started learning how your zendesk simplifies ticket workflow, I emailed you at support@hybridgroup.zendesk.com and this ticket was created in your zendesk. Neat!
+
+You can answer this ticket in one of two ways:
+
+By Email: If you are looking at this in your email inbox, simply hit &quot;Reply&quot;
+
+By Zendesk: If you are looking at this ticket in your zendesk:
+
+* Enter a comment (e.g. &quot;How am I doing?&quot;)
+* Change status from Open to Pending (now, you&#8217;re waiting for me to get back to you!)
+* Click submit
+
+Either way, both your reply and follow-ups will be added to the ticket history and organized in your zendesk.
+
+You&#8217;re eligible for 24-hour support throughout your trial. Please don&#8217;t hesitate to call or email our customer advocate team:
+
+*(e) support@zendesk.com
+*(p) +1 415.418.7506
+
+Thank you for using Zendesk,
+
+Kelly
+Customer Advocate at Zendesk</value>
+        <via-id type="integer">4</via-id>
+        <attachments type="array"/>
+      </comment>
+    </comments>
+    <linkings type="array"/>
+    <ticket-field-entries type="array"/>
+    <channel nil="true"></channel>
+  </record>
+</records>

data/spec/fixtures/tickets/2.xml

@@ -0,0 +1,52 @@
+<?xml version="1.0" encoding="UTF-8"?>
+<ticket>
+  <assigned-at>2007-06-03T22:15:44Z</assigned-at>
+  <assignee-id>4</assignee-id>
+  <assignee-updated-at/>
+  <created-at>2007-06-03T20:15:44Z</created-at>
+  <subject></subject>
+  <description>My printer is not working</description>
+  <external-id/>
+  <group-id>2</group-id>
+  <id>2</id>
+  <linked-id/>
+  <priority-id>3</priority-id>
+  <submitter-id>3</submitter-id>
+  <status-id>1</status-id>
+  <status-updated-at>2007-06-03T22:15:44Z</status-updated-at>
+  <requester-id>3</requester-id>
+  <requester-updated-at>2007-06-03T22:15:44Z</requester-updated-at>
+  <ticket-type-id>2</ticket-type-id>
+  <updated-at>2007-06-03T20:15:45Z</updated-at>
+  <via-id>0</via-id>
+  <current-tags>printer hp</current-tags>
+  <score>28</score>
+  <comments type="array">
+    <comment>
+      <author-id>3</author-id>
+      <created-at>2007-06-03T20:15:45Z</created-at>
+      <is-public>true</is-public>
+      <value>This is a comment</value>
+      <via-id>0</via-id>
+      <via-reference-id/>
+    </comment>
+    <comment>
+      <author-id>5</author-id>
+      <created-at>2007-06-04T10:07:02Z</created-at>
+      <is-public>true</is-public>
+      <value>Make sure it is plugged in</value>
+      <via-id>0</via-id>
+      <via-reference-id/>
+    </comment>
+  </comments>
+  <ticket-field-entries type="array">
+    <ticket-field-entry>
+      <ticket-field-id>139</ticket-field-id>
+      <value>Please contact me by phone during work hours</value>
+    </ticket-field-entry>
+    <ticket-field-entry>
+      <ticket-field-id>141</ticket-field-id>
+      <value>true</value>
+    </ticket-field-entry>
+  </ticket-field-entries>
+</ticket>

data/spec/fixtures/tickets/5.xml

@@ -0,0 +1,78 @@
+<?xml version="1.0" encoding="UTF-8"?>
+<ticket>
+  <assigned-user-id type="integer" nil="true"></assigned-user-id>
+  <attachments-count type="integer">0</attachments-count>
+  <closed type="boolean">false</closed>
+  <created-at type="datetime">2010-07-03T05:01:48Z</created-at>
+  <creator-id type="integer">67916</creator-id>
+  <milestone-due-on type="datetime" nil="true"></milestone-due-on>
+  <milestone-id type="integer" nil="true"></milestone-id>
+  <number type="integer">5</number>
+  <permalink>tehantuehn</permalink>
+  <priority type="integer">3</priority>
+  <project-id type="integer">54448</project-id>
+  <raw-data type="binary" encoding="base64" nil="true"></raw-data>
+  <state>new</state>
+  <tag nil="true"></tag>
+  <title>tehantuehn</title>
+  <updated-at type="datetime">2010-07-08T02:11:21Z</updated-at>
+  <user-id type="integer">67916</user-id>
+  <user-name>Kia Kroas</user-name>
+  <creator-name>Kia Kroas</creator-name>
+  <url>http://ticketmaster.lighthouseapp.com/projects/54448/tickets/5</url>
+  <original-body>cheuasoht atesuhn</original-body>
+  <latest-body>cheuasoht atesuhn</latest-body>
+  <original-body-html>&lt;div&gt;&lt;p&gt;cheuasoht atesuhn&lt;/p&gt;&lt;/div&gt;</original-body-html>
+  <versions type="array">
+    <version type="Ticket::Version">
+      <assigned-user-id type="integer" nil="true"></assigned-user-id>
+      <attachments-count type="integer">0</attachments-count>
+      <body>cheuasoht atesuhn</body>
+      <body-html>&lt;div&gt;&lt;p&gt;cheuasoht atesuhn&lt;/p&gt;&lt;/div&gt;</body-html>
+      <closed type="boolean">false</closed>
+      <created-at type="datetime">2010-07-03T05:01:48Z</created-at>
+      <creator-id type="integer">67916</creator-id>
+      <diffable-attributes type="yaml">--- {}
+
+</diffable-attributes>
+      <milestone-id type="integer" nil="true"></milestone-id>
+      <number type="integer">5</number>
+      <permalink>tehantuehn</permalink>
+      <priority type="integer">3</priority>
+      <project-id type="integer">54448</project-id>
+      <state>new</state>
+      <tag nil="true"></tag>
+      <title>tehantuehn</title>
+      <updated-at type="datetime">2010-07-03T05:01:51Z</updated-at>
+      <user-id type="integer">67916</user-id>
+      <user-name>Kia Kroas</user-name>
+      <creator-name>Kia Kroas</creator-name>
+      <url>http://ticketmaster.lighthouseapp.com/projects/54448/tickets/5</url>
+    </version>
+    <version type="Ticket::Version">
+      <assigned-user-id type="integer" nil="true"></assigned-user-id>
+      <attachments-count type="integer">0</attachments-count>
+      <body>New Body</body>
+      <body-html>&lt;div&gt;&lt;p&gt;New Body&lt;/p&gt;&lt;/div&gt;</body-html>
+      <closed type="boolean">false</closed>
+      <created-at type="datetime">2010-07-08T02:11:17Z</created-at>
+      <creator-id type="integer">67916</creator-id>
+      <diffable-attributes type="yaml">--- {}
+
+</diffable-attributes>
+      <milestone-id type="integer" nil="true"></milestone-id>
+      <number type="integer">5</number>
+      <permalink>tehantuehn</permalink>
+      <priority type="integer">3</priority>
+      <project-id type="integer">54448</project-id>
+      <state>new</state>
+      <tag nil="true"></tag>
+      <title>tehantuehn</title>
+      <updated-at type="datetime">2010-07-08T02:11:21Z</updated-at>
+      <user-id type="integer">67916</user-id>
+      <user-name>Kia Kroas</user-name>
+      <creator-name>Kia Kroas</creator-name>
+      <url>http://ticketmaster.lighthouseapp.com/projects/54448/tickets/5</url>
+    </version>
+  </versions>
+</ticket>

data/spec/fixtures/tickets/create.xml

@@ -0,0 +1,24 @@
+<?xml version="1.0" encoding="UTF-8"?>
+<ticket>
+  <assigned-at>2007-06-03T22:15:44Z</assigned-at>
+  <assignee-id>4</assignee-id>
+  <assignee-updated-at/>
+  <created-at>2007-06-03T20:15:44Z</created-at>
+  <subject></subject>
+  <description>My printer is not working</description>
+  <external-id/>
+  <group-id>2</group-id>
+  <id>2</id>
+  <linked-id/>
+  <priority-id>3</priority-id>
+  <submitter-id>3</submitter-id>
+  <status-id>1</status-id>
+  <status-updated-at>2007-06-03T22:15:44Z</status-updated-at>
+  <requester-id>3</requester-id>
+  <requester-updated-at>2007-06-03T22:15:44Z</requester-updated-at>
+  <ticket-type-id>2</ticket-type-id>
+  <updated-at>2007-06-03T20:15:45Z</updated-at>
+  <via-id>0</via-id>
+  <current-tags>printer hp</current-tags>
+  <score>28</score>
+</ticket>

data/spec/projects_spec.rb

@@ -0,0 +1,29 @@
+require File.expand_path(File.dirname(__FILE__) + '/spec_helper')
+
+describe "Ticketmaster::Provider::Zendesk::Project" do
+  before(:all) do
+    @project_id = 'foobar-project'
+  end
+
+  before(:each) do 
+    @ticketmaster = TicketMaster.new(:zendesk, {:account => 'hybridgroup', :username => 'foobar', :password => '123456'})
+    @klass = TicketMaster::Provider::Zendesk::Project
+  end
+
+  it "should be able to load all projects" do 
+    @ticketmaster.projects.should be_an_instance_of(Array)
+    @ticketmaster.projects.first.should be_an_instance_of(@klass)
+  end
+
+  it "should be able to load all projects from an array of id's" do 
+    @projects = @ticketmaster.projects([@project_id])
+    @projects.should be_an_instance_of(Array)
+    @projects.first.should be_an_instance_of(@klass)
+  end
+
+  it "should be able to load a single project by id" do
+    @project = @ticketmaster.project(@project_id)
+    @project.should be_an_instance_of(@klass)
+  end
+
+end

data/spec/spec.opts

@@ -0,0 +1 @@
+--color

data/spec/spec_helper.rb

@@ -0,0 +1,16 @@
+$LOAD_PATH.unshift(File.dirname(__FILE__))
+$LOAD_PATH.unshift(File.join(File.dirname(__FILE__), '..', 'lib'))
+require 'rubygems'
+require 'ticketmaster'
+require 'ticketmaster-zendesk'
+require 'spec'
+require 'spec/autorun'
+
+
+Spec::Runner.configure do |config|
+  
+end
+
+def fixture_for(name, format = 'xml')
+  File.read(File.dirname(__FILE__) + '/fixtures/' + name + ".#{format}")
+end

data/spec/ticketmaster-zendesk_spec.rb

@@ -0,0 +1,11 @@
+require File.expand_path(File.dirname(__FILE__) + '/spec_helper')
+
+describe "Ticketmaster::Provider::Zendesk" do
+  
+  it "should be able to instantiate a new instance" do
+    @ticketmaster = TicketMaster.new(:zendesk, {:account => 'ticketmaster', :username => 'foo', :password => '000000'})
+    @ticketmaster.should be_an_instance_of(TicketMaster)
+    @ticketmaster.should be_a_kind_of(TicketMaster::Provider::Zendesk)
+  end
+  
+end

data/spec/tickets_spec.rb

@@ -0,0 +1,57 @@
+require File.expand_path(File.dirname(__FILE__) + '/spec_helper')
+
+describe "Ticketmaster::Provider::Zendesk::Ticket" do
+
+  before(:all) do
+    @project_id = "hybridgroup-project"
+
+    headers = {'Authorization' => 'Basic cmFmYWVsQGh5YnJpZGdyb3VwLmNvbToxMjM0NTY=','Accept' => 'application/json'}
+    ActiveResource::HttpMock.respond_to do |mock|
+      mock.get '/search.json?query=status%3Aopen', headers, fixture_for('tickets', 'json'), 200
+      mock.get '/tickets/1.json', headers, fixture_for('ticket', 'json'), 200
+    end
+  end
+
+  before(:each) do
+    @ticketmaster = TicketMaster.new(:zendesk, :account => 'hybridgroup', :username => 'rafael@hybridgroup.com', :password => '123456')
+    @klass = TicketMaster::Provider::Zendesk::Ticket
+    @project = @ticketmaster.project(@project_id)
+  end
+
+  it "should be able to load all tickets" do 
+    @project.tickets.should be_an_instance_of(Array)
+    @project.tickets.first.should be_an_instance_of(@klass)
+  end
+
+  it "should be able to load all tickets based on an array of id's" do 
+    tickets = @project.tickets([1])
+    tickets.should be_an_instance_of(Array)
+    tickets.first.should be_an_instance_of(@klass)
+    tickets.size.should == 1
+    tickets.first.title.should == "Testing"
+  end
+
+  it "should be able to load all tickets based on attributes" do
+    tickets = @project.tickets(:id => 1)
+    tickets.should be_an_instance_of(Array)
+    tickets.first.should be_an_instance_of(@klass)
+    tickets.first.title.should == "Testing"
+  end
+
+  it "should be able to load a single ticket" do
+    ticket = @project.ticket(1)
+    ticket.should be_an_instance_of(@klass)
+    ticket.title.should == "Testing"
+  end
+
+  it "should be able to find a ticket by attributes" do 
+    ticket = @project.ticket(:id => 1)
+    ticket.should be_an_instance_of(@klass)
+    ticket.title.should == "Testing"
+  end
+
+  it "should return the ticket class without parameter in the ticket method" do
+    @project.ticket.should == @klass
+  end
+
+end

metadata

@@ -0,0 +1,190 @@
+--- !ruby/object:Gem::Specification 
+name: ticketmaster-zendesk
+version: !ruby/object:Gem::Version 
+  hash: 29
+  prerelease: false
+  segments: 
+  - 0
+  - 0
+  - 1
+  version: 0.0.1
+platform: ruby
+authors: 
+- Rafael George
+autorequire: 
+bindir: bin
+cert_chain: []
+
+date: 2011-02-07 00:00:00 +00:00
+default_executable: 
+dependencies: 
+- !ruby/object:Gem::Dependency 
+  name: rspec
+  prerelease: false
+  requirement: &id001 !ruby/object:Gem::Requirement 
+    none: false
+    requirements: 
+    - - ">="
+      - !ruby/object:Gem::Version 
+        hash: 13
+        segments: 
+        - 1
+        - 2
+        - 9
+        version: 1.2.9
+  type: :development
+  version_requirements: *id001
+- !ruby/object:Gem::Dependency 
+  name: ticketmaster
+  prerelease: false
+  requirement: &id002 !ruby/object:Gem::Requirement 
+    none: false
+    requirements: 
+    - - ">="
+      - !ruby/object:Gem::Version 
+        hash: 27
+        segments: 
+        - 0
+        - 1
+        - 0
+        version: 0.1.0
+  type: :runtime
+  version_requirements: *id002
+- !ruby/object:Gem::Dependency 
+  name: activesupport
+  prerelease: false
+  requirement: &id003 !ruby/object:Gem::Requirement 
+    none: false
+    requirements: 
+    - - ">="
+      - !ruby/object:Gem::Version 
+        hash: 7
+        segments: 
+        - 2
+        - 3
+        - 2
+        version: 2.3.2
+  type: :runtime
+  version_requirements: *id003
+- !ruby/object:Gem::Dependency 
+  name: activeresource
+  prerelease: false
+  requirement: &id004 !ruby/object:Gem::Requirement 
+    none: false
+    requirements: 
+    - - ">="
+      - !ruby/object:Gem::Version 
+        hash: 7
+        segments: 
+        - 2
+        - 3
+        - 2
+        version: 2.3.2
+  type: :runtime
+  version_requirements: *id004
+- !ruby/object:Gem::Dependency 
+  name: addressable
+  prerelease: false
+  requirement: &id005 !ruby/object:Gem::Requirement 
+    none: false
+    requirements: 
+    - - ">="
+      - !ruby/object:Gem::Version 
+        hash: 15
+        segments: 
+        - 2
+        - 1
+        - 2
+        version: 2.1.2
+  type: :runtime
+  version_requirements: *id005
+- !ruby/object:Gem::Dependency 
+  name: i18n
+  prerelease: false
+  requirement: &id006 !ruby/object:Gem::Requirement 
+    none: false
+    requirements: 
+    - - ">="
+      - !ruby/object:Gem::Version 
+        hash: 3
+        segments: 
+        - 0
+        version: "0"
+  type: :runtime
+  version_requirements: *id006
+description: Allows ticketmaster to interact with Your System.
+email: george.rafael@gmail.com
+executables: []
+
+extensions: []
+
+extra_rdoc_files: 
+- LICENSE
+- README.md
+files: 
+- .DS_Store
+- LICENSE
+- README.md
+- Rakefile
+- VERSION
+- lib/.DS_Store
+- lib/provider/comment.rb
+- lib/provider/project.rb
+- lib/provider/ticket.rb
+- lib/provider/zendesk.rb
+- lib/ticketmaster-zendesk.rb
+- lib/zendesk/zendesk-api.rb
+- spec/.DS_Store
+- spec/comments_spec.rb
+- spec/fixtures/.DS_Store
+- spec/fixtures/ticket.json
+- spec/fixtures/tickets.json
+- spec/fixtures/tickets.xml
+- spec/fixtures/tickets/2.xml
+- spec/fixtures/tickets/5.xml
+- spec/fixtures/tickets/create.xml
+- spec/projects_spec.rb
+- spec/spec.opts
+- spec/spec_helper.rb
+- spec/ticketmaster-zendesk_spec.rb
+- spec/tickets_spec.rb
+has_rdoc: true
+homepage: http://bandw.tumblr.com
+licenses: []
+
+post_install_message: 
+rdoc_options: []
+
+require_paths: 
+- lib
+required_ruby_version: !ruby/object:Gem::Requirement 
+  none: false
+  requirements: 
+  - - ">="
+    - !ruby/object:Gem::Version 
+      hash: 3
+      segments: 
+      - 0
+      version: "0"
+required_rubygems_version: !ruby/object:Gem::Requirement 
+  none: false
+  requirements: 
+  - - ">="
+    - !ruby/object:Gem::Version 
+      hash: 3
+      segments: 
+      - 0
+      version: "0"
+requirements: []
+
+rubyforge_project: 
+rubygems_version: 1.3.7
+signing_key: 
+specification_version: 3
+summary: Ticketmaster Provider for Zendesk
+test_files: 
+- spec/comments_spec.rb
+- spec/projects_spec.rb
+- spec/spec_helper.rb
+- spec/ticketmaster-zendesk_spec.rb
+- spec/tickets_spec.rb