queri 0.0.8 → 0.0.9

checksums.yaml

@@ -1,7 +1,7 @@
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data/README.md

@@ -49,6 +49,17 @@ Currently returns analyses from two methods: QM.stats and QM.realtime.
   * Stats
     * AgentsAndSessions
       * AgentAvailability
+      * AgentBillableTimeByHour
+      * AgentOccupancyReport
+      * AgentPayableTimeByHour
+      * AgentPerformanceByAcdGroup
+      * AgentSessionDetail
+      * AgentSessionTimeByHour
+      * AnsweredCallsByCustomGroup
+      * AnsweredCallsByLocation
+      * AnsweredCallsByServiceGroup
+      * AnsweredCallsForSelectedQueues
+      * SessionAndPauseDurations
     * AnsweredCalls
       * AgentsOnQueue
       * AllCalls
@@ -72,6 +83,15 @@ Currently returns analyses from two methods: QM.stats and QM.realtime.
       * ScheduleAdherencePerDay
       * TrafficAnalysisByPeriodPerDay
       * UnansweredCallWaitTimePerDay
+    * CallDistributionByDayOfWeek
+      * AnsweredCallDistributionPerDayOfWeek
+      * AnsweredCallWaitTimePerDayOfWeek
+      * InclusiveServiceLevelAgreementPerDayOfWeek
+      * QueueLengthPerDayOfWeek
+      * SalesPerDayOfWeek
+      * ScheduleAdherencePerDayOfWeek
+      * TrafficAnalysisByPeriodPerDayOfWeek
+      * UnansweredCallWaitTimePerDayOfWeek
     * CallDistributionByHour
       * AnsweredCallDistributionPerHour
       * AnsweredCallWaitTimePerHour
@@ -134,6 +154,16 @@ Composite aggregate reports return an Array of Hashes, each Hash corresponding t
     * Stats
       * AgentsAndSessions
         * AgentAvailability
+        * AgentBillableTimeByHour
+        * AgentOccupancyReport
+        * AgentSessionTimeByHour
+        * AgentPayableTimeByHour
+        * AgentPerformanceByAcdGroup
+        * AnsweredCallsByCustomGroup
+        * AnsweredCallsByLocation
+        * AnsweredCallsByServiceGroup
+        * AnsweredCallsForSelectedQueues
+        * SessionAndPauseDurations
       * AnsweredCalls
         * AgentsOnQueue
         * MusicOnHoldByAgent
@@ -154,6 +184,8 @@ Composite aggregate reports return an Array of Hashes, each Hash corresponding t
         * DetailOfAgentPauses
   * Aggregate reports
     * Stats
+      * AgentsAndSessions
+        * AgentSessionDetail
       * AnsweredCalls
         * AllCalls
         * CallsFullyWithinTheGivenTimeInterval
@@ -183,6 +215,15 @@ Composite aggregate reports return an Array of Hashes, each Hash corresponding t
         * ScheduleAdherencePerDay
         * TrafficAnalysisByPeriodPerDay
         * UnansweredCallWaitTimePerDay
+      * CallDistributionByDayOfWeek
+        * AnsweredCallDistributionPerDayOfWeek
+        * AnsweredCallWaitTimePerDayOfWeek
+        * InclusiveServiceLevelAgreementPerDayOfWeek
+        * QueueLengthPerDayOfWeek
+        * SalesPerDayOfWeek
+        * ScheduleAdherencePerDayOfWeek
+        * TrafficAnalysisByPeriodPerDayOfWeek
+        * UnansweredCallWaitTimePerDayOfWeek
       * CallDistributionByHour
         * AnsweredCallDistributionPerHour
         * AnsweredCallWaitTimePerHour

data/lib/queri/composite_by_hour_report_helpers.rb

@@ -0,0 +1,22 @@
+module CompositeByHourReportHelpers
+  private
+
+    def parse_response
+      r = Queri.send_request(@queues, self, @period_start, @period_end)
+      k_t = self.class.key_translations
+      column_headers = r.shift
+      new_headers = []
+      column_headers.each_with_index do |h,i|
+        if i == 0
+          new_headers << k_t.to_a[i][0]
+        elsif i == column_headers.length-1
+          new_headers << k_t.to_a[-1][0]
+        else
+          new_headers << (h + ":00 hour time").to_sym
+        end
+      end
+      r.map do |agent|
+        Hash[new_headers.zip(agent)]
+      end
+    end
+end

data/lib/queri/stats/agents_and_sessions/agent_billable_time_by_hour.rb

@@ -0,0 +1,22 @@
+module Queri
+  class Stats
+    class AgentsAndSessions
+      class AgentBillableTimeByHour < Queri::Stats
+        include CompositeByHourReportHelpers
+
+        class << self
+          def xml_code
+            AgentsAndSessions.xml_code + ".AgentBillableTimeByHour"
+          end
+
+          def key_translations
+            ActiveSupport::OrderedHash[
+              :agent, "Agent",
+              :total_billable_session_time, "Total"
+            ]
+          end
+        end
+      end
+    end
+  end
+end

data/lib/queri/stats/agents_and_sessions/agent_occupancy_report.rb

@@ -0,0 +1,29 @@
+module Queri
+  class Stats
+    class AgentsAndSessions
+      class AgentOccupancyReport < Queri::Stats
+        include CompositeReportHelpers
+
+        class << self
+          def xml_code
+            AgentsAndSessions.xml_code + ".AgentOccupancy"
+          end
+
+          def key_translations
+            ActiveSupport::OrderedHash[
+              :level, "Level",
+              :agent, "Agent",
+              :total_session_duration, "Sessions",
+              :time_on_billable_pause, "Pau Bill",
+              :time_on_nonbillable_pause, "Pau N/Bill",
+              :total_pause_duration, "Pauses",
+              :billable_non_billable_overlap_time, "Overlapping",
+              :total_talk_time, "Total call time",
+              :talk_time_to_session_time_plus_pause_time, "Occupancy %"
+            ]
+          end
+        end
+      end
+    end
+  end
+end

data/lib/queri/stats/agents_and_sessions/agent_payable_time_by_hour.rb

@@ -0,0 +1,22 @@
+module Queri
+  class Stats
+    class AgentsAndSessions
+      class AgentPayableTimeByHour < Queri::Stats
+        include CompositeByHourReportHelpers
+
+        class << self
+          def xml_code
+            AgentsAndSessions.xml_code + ".AgentPayableTimeByHour"
+          end
+
+          def key_translations
+            ActiveSupport::OrderedHash[
+              :agent, "Agent",
+              :total_payable_session_time, "Total"
+            ]
+          end
+        end
+      end
+    end
+  end
+end

data/lib/queri/stats/agents_and_sessions/agent_performance_by_acd_group.rb

@@ -0,0 +1,35 @@
+module Queri
+  class Stats
+    class AgentsAndSessions
+      class AgentPerformanceByAcdGroup < Queri::Stats
+        include CompositeReportHelpers
+
+        class << self
+          def xml_code
+            AgentsAndSessions.xml_code + ".PerformanceAcdGroups"
+          end
+
+          def key_translations
+            ActiveSupport::OrderedHash[
+              :level, "Level",
+              :agent, "Agent",
+              :session_login_time, "Login",
+              :session_duration, "Dur.",
+              :number_of_inbound_calls, "Calls in",
+              :number_of_outbound_calls, "Calls out",
+              :total_calls_processed, "Tot calls",
+              :average_talk_time_for_inbound_calls, "Avg in",
+              :average_talk_time_for_outbound_calls, "Avg out",
+              :average_talk_time, "Avg dur",
+              :percentage_of_idle_time, "Avail.",
+              :percentage_of_time_on_inbound_calls, "On call in",
+              :percentage_of_time_on_outbound_calls, "On call out",
+              :percentage_of_time_on_a_billable_pause, "Pau Bill",
+              :percentage_of_time_on_a_nonbillable_pause, "Pau N/Bill"
+            ]
+          end
+        end
+      end
+    end
+  end
+end

data/lib/queri/stats/agents_and_sessions/agent_session_detail.rb

@@ -0,0 +1,25 @@
+module Queri
+  class Stats
+    class AgentsAndSessions
+      class AgentSessionDetail < Queri::Stats
+        include AggregateReportHelpers
+
+        class << self
+          def xml_code
+            AgentsAndSessions.xml_code + ".ReportAgents"
+          end
+
+          def key_translations
+            ActiveSupport::OrderedHash[
+              :number_of_available_agents, "N. of agents available:",
+              :average_agent_available_time, "Average agent time:",
+              :minimum_agent_available_time, "Min agent time:",
+              :maximum_agent_available_time, "Max agent time:",
+              :total_agent_available_time, "Total agent time:"
+            ]
+          end
+        end
+      end
+    end
+  end
+end

data/lib/queri/stats/agents_and_sessions/agent_session_time_by_hour.rb

@@ -0,0 +1,22 @@
+module Queri
+  class Stats
+    class AgentsAndSessions
+      class AgentSessionTimeByHour < Queri::Stats
+        include CompositeByHourReportHelpers
+
+        class << self
+          def xml_code
+            AgentsAndSessions.xml_code + ".AgentBillableTimeByHour"
+          end
+
+          def key_translations
+            ActiveSupport::OrderedHash[
+              :agent, "Agent",
+              :total_session_duration, "Total"
+            ]
+          end
+        end
+      end
+    end
+  end
+end

data/lib/queri/stats/agents_and_sessions/answered_calls_by_custom_group.rb

@@ -0,0 +1,26 @@
+module Queri
+  class Stats
+    class AgentsAndSessions
+      class AnsweredCallsByCustomGroup < Queri::Stats
+        include CompositeReportHelpers
+
+        class << self
+          def xml_code
+            AgentsAndSessions.xml_code + ".AnsCallsCG"
+          end
+
+          def key_translations
+            ActiveSupport::OrderedHash[
+              :agent_group, "Agent groups",
+              :empty, "&nbsp;",
+              :number_of_answered_calls_by_agent_group, "N. calls",
+              :total_talk_time_for_agent_group, "Total call time",
+              :average_talk_time_for_agent_group, "Avg call time",
+              :percentage_of_taken_calls_to_queue_calls_by_agent_group, "% of queue"
+            ]
+          end
+        end
+      end
+    end
+  end
+end

data/lib/queri/stats/agents_and_sessions/answered_calls_by_location.rb

@@ -0,0 +1,26 @@
+module Queri
+  class Stats
+    class AgentsAndSessions
+      class AnsweredCallsByLocation < Queri::Stats
+        include CompositeReportHelpers
+
+        class << self
+          def xml_code
+            AgentsAndSessions.xml_code + ".AnsCallsLocation"
+          end
+
+          def key_translations
+            ActiveSupport::OrderedHash[
+              :location, "Location",
+              :number_of_answered_calls_for_location, "N. calls",
+              :total_call_time_for_location, "Total call time",
+              :average_call_time_for_location, "Avg call time",
+              :average_wait_time_for_location, "Avg wait time",
+              :percentage_of_taken_calls_to_queue_calls_for_location, "% of queue"
+            ]
+          end
+        end
+      end
+    end
+  end
+end

data/lib/queri/stats/agents_and_sessions/answered_calls_by_service_group.rb

@@ -0,0 +1,25 @@
+module Queri
+  class Stats
+    class AgentsAndSessions
+      class AnsweredCallsByServiceGroup < Queri::Stats
+        include CompositeReportHelpers
+
+        class << self
+          def xml_code
+            AgentsAndSessions.xml_code + ".AnsCallsSG"
+          end
+
+          def key_translations
+            ActiveSupport::OrderedHash[
+              :level, "Level",
+              :number_of_calls_for_service_group, "N. calls",
+              :total_talk_time_for_service_group, "Total call time",
+              :average_talk_time_for_service_group, "Avg call time",
+              :percentage_of_taken_calls_to_queue_calls_for_service_group, "% of queue"
+            ]
+          end
+        end
+      end
+    end
+  end
+end

data/lib/queri/stats/agents_and_sessions/answered_calls_for_selected_queues.rb

@@ -0,0 +1,27 @@
+module Queri
+  class Stats
+    class AgentsAndSessions
+      class AnsweredCallsForSelectedQueues < Queri::Stats
+        include CompositeReportHelpers
+
+        class << self
+          def xml_code
+            AgentsAndSessions.xml_code + ".AnsCallsQueues"
+          end
+
+          def key_translations
+            ActiveSupport::OrderedHash[
+              :level, "Level",
+              :agent, "Agent",
+              :number_of_calls, "N. calls",
+              :total_call_time, "Total call time",
+              :average_call_time, "Avg call time",
+              :average_wait_time, "Avg wait time",
+              :percentage_of_taken_calls_to_queue_calls, "% of queue"
+            ]
+          end
+        end
+      end
+    end
+  end
+end

data/lib/queri/stats/agents_and_sessions/session_and_pause_durations.rb

@@ -0,0 +1,28 @@
+module Queri
+  class Stats
+    class AgentsAndSessions
+      class SessionAndPauseDurations < Queri::Stats
+        include CompositeReportHelpers
+
+        class << self
+          def xml_code
+            AgentsAndSessions.xml_code + ".SessionPauseDur"
+          end
+
+          def key_translations
+            ActiveSupport::OrderedHash[
+              :level, "Level",
+              :agent, "Agent",
+              :number_of_sessions, "Sessions",
+              :average_session_duration, "Avg Session",
+              :number_of_pauses, "Pauses",
+              :average_pause_duration, "Avg Pause",
+              :percentage_between_pause_time_and_available_time, "Pause %",
+              :number_of_pauses_per_session, "Pauses per session"
+            ]
+          end
+        end
+      end
+    end
+  end
+end

data/lib/queri/stats/call_distribution_by_day_of_week/answered_call_distribution_per_day_of_week.rb

@@ -0,0 +1,28 @@
+module Queri
+  class Stats
+    class CallDistributionByDayOfWeek
+      class AnsweredCallDistributionPerDayOfWeek < Queri::Stats
+        include CompositeReportHelpers
+
+        class << self
+          def xml_code
+            CallDistributionByDayOfWeek.xml_code + ".AnsDistrPerDOW"
+          end
+
+          def key_translations
+            ActiveSupport::OrderedHash[
+              :day_of_week, "DayOfWeek",
+              :number_of_calls, "Num",
+              :percentage_of_answered_calls_within_period, "&nbsp;",
+              :placeholder_for_num_calls_bar_graph, "Answered calls",
+              :average_call_duration, "Avg",
+              :minimum_call_duration, "Min",
+              :maximum_call_duration, "Max",
+              :placeholder_for_call_duration_bar_graph, "Avg duration"
+            ]
+          end
+        end
+      end
+    end
+  end
+end

data/lib/queri/stats/call_distribution_by_day_of_week/answered_call_wait_time_per_day_of_week.rb

@@ -0,0 +1,28 @@
+module Queri
+  class Stats
+    class CallDistributionByDayOfWeek
+      class AnsweredCallWaitTimePerDayOfWeek < Queri::Stats
+        include CompositeReportHelpers
+
+        class << self
+          def xml_code
+            CallDistributionByDayOfWeek.xml_code + ".AnsWaitPerDOW"
+          end
+
+          def key_translations
+            ActiveSupport::OrderedHash[
+              :day_of_week, "DayOfWeek",
+              :number_of_calls, "Num",
+              :percentage_of_answered_calls_within_period, "&nbsp;",
+              :placeholder_for_num_calls_bar_graph, "Answered calls",
+              :average_call_wait_time, "Avg",
+              :minimum_call_wait_time, "Min",
+              :maximum_call_wait_time, "Max",
+              :placeholder_for_avg_wait_bar_graph, "Avg wait"
+            ]
+          end
+        end
+      end
+    end
+  end
+end

data/lib/queri/stats/call_distribution_by_day_of_week/inclusive_service_level_agreement_per_day_of_week.rb

@@ -0,0 +1,36 @@
+module Queri
+  class Stats
+    class CallDistributionByDayOfWeek
+      class InclusiveServiceLevelAgreementPerDayOfWeek < Queri::Stats
+        include CompositeReportHelpers
+
+        class << self
+          def xml_code
+            CallDistributionByDayOfWeek.xml_code + ".InclSlaPerDOW"
+          end
+
+          def key_translations
+            ActiveSupport::OrderedHash[
+              :day_of_week, "DayOfWeek",
+              :number_of_answered_calls, "Ans.",
+              :number_of_unanswered_calls, "Unans.",
+              :number_of_processed_calls, "Num",
+              :percentage_of_calls_answered_under_10_sec, "&lt; 10",
+              :percentage_of_calls_answered_under_20_sec, "&lt; 20",
+              :percentage_of_calls_answered_under_30_sec, "&lt; 30",
+              :percentage_of_calls_answered_under_40_sec, "&lt; 40",
+              :percentage_of_calls_answered_under_50_sec, "&lt; 50",
+              :percentage_of_calls_answered_under_60_sec, "&lt; 60",
+              :percentage_of_calls_answered_under_70_sec, "&lt; 70",
+              :percentage_of_calls_answered_under_80_sec, "&lt; 80",
+              :percentage_of_calls_answered_under_90_sec, "&lt; 90",
+              :percentage_of_calls_answered_under_100_sec, "&lt; 100",
+              :percentage_of_calls_answered_under_110_sec, "&lt; 110",
+              :percentage_of_calls_answered_under_120_sec, "&lt; 120"
+            ]
+          end
+        end
+      end
+    end
+  end
+end

data/lib/queri/stats/call_distribution_by_day_of_week/queue_length_per_day_of_week.rb

@@ -0,0 +1,29 @@
+module Queri
+  class Stats
+    class CallDistributionByDayOfWeek
+      class QueueLengthPerDayOfWeek < Queri::Stats
+        include CompositeReportHelpers
+
+        class << self
+          def xml_code
+            CallDistributionByDayOfWeek.xml_code + ".QPosPerDOW"
+          end
+
+          def key_translations
+            ActiveSupport::OrderedHash[
+              :day_of_week, "DayOfWeek",
+              :average_queue_length_during_period, "Avg",
+              :placeholder_for_length_avg_bar_graph, "&nbsp;",
+              :minimum_queue_length, "Min",
+              :maximum_queue_length, "Max",
+              :another_bar_graph, "&nbsp;",
+              :coverage_percentage, "Cover.",
+              :rate_of_throughput_per_hour, "Steps",
+              :empty, "&nbsp;"
+            ]
+          end
+        end
+      end
+    end
+  end
+end

data/lib/queri/stats/call_distribution_by_day_of_week/sales_per_day_of_week.rb

@@ -0,0 +1,30 @@
+module Queri
+  class Stats
+    class CallDistributionByDayOfWeek
+      class SalesPerDayOfWeek < Queri::Stats
+        include CompositeReportHelpers
+
+        class << self
+          def xml_code
+            CallDistributionByDayOfWeek.xml_code + ".SalesPerDOW"
+          end
+
+          def key_translations
+            ActiveSupport::OrderedHash[
+              :day_of_week, "DayOfWeek",
+              :conv, "Conv.",
+              :qconv, "QConv.",
+              :sales, "Sales",
+              :sales_percentage, "&nbsp;",
+              :placeholder_for_sales_bar_graph, "&nbsp;",
+              :qcont, "QCont.",
+              :contacts, "Contacts",
+              :contacts_percentage, "&nbsp;",
+              :placeholder_for_contacts_bar_graph, "&nbsp;"
+            ]
+          end
+        end
+      end
+    end
+  end
+end

data/lib/queri/stats/call_distribution_by_day_of_week/schedule_adherence_per_day_of_week.rb

@@ -0,0 +1,24 @@
+module Queri
+  class Stats
+    class CallDistributionByDayOfWeek
+      class ScheduleAdherencePerDayOfWeek < Queri::Stats
+        include CompositeReportHelpers
+
+        class << self
+          def xml_code
+            CallDistributionByDayOfWeek.xml_code + ".StaffPerDOW"
+          end
+
+          def key_translations
+            ActiveSupport::OrderedHash[
+              :day_of_week, "DayOfWeek",
+              :number_of_agents, "Agents",
+              :percentage_of_all_agents_detected_within_period, "&nbsp;",
+              :placeholder_for_bar_graph, "&nbsp;"
+            ]
+          end
+        end
+      end
+    end
+  end
+end

data/lib/queri/stats/call_distribution_by_day_of_week/traffic_analysis_by_period_per_day_of_week.rb

@@ -0,0 +1,39 @@
+module Queri
+  class Stats
+    class CallDistributionByDayOfWeek
+      class TrafficAnalysisByPeriodPerDayOfWeek < Queri::Stats
+        include CompositeReportHelpers
+
+        class << self
+          def xml_code
+            CallDistributionByDayOfWeek.xml_code + ".TrafficAnPerDOW"
+          end
+
+          def key_translations
+            ActiveSupport::OrderedHash[
+              :day_of_week, "DayOfWeek",
+              :average_agents_logged_in_per_period_vs_total_period, "Avg ag",
+              :number_of_incoming_calls_per_period_vs_available_agents, "Calls/Ag",
+              :incoming_calls_sla, "Svc Lvl",
+              :number_of_lost_calls, "Unans",
+              :percentage_of_lost_calls_below_x_seconds, "Unans short",
+              :number_of_outgoing_calls_per_period_vs_available_agents, "Avg out",
+              :outbound_to_inbound_ratio, "Out/in",
+              :average_incoming_call_wait_time, "Avg ans",
+              :average_incoming_call_talk_time, "Avg talk",
+              :maximum_answered_incoming_call_wait_time, "Max wait ans",
+              :maximum_lost_incoming_call_wait_time, "Max wait lost",
+              :maximum_incoming_call_talk_time, "Max dur",
+              :maximum_outgoing_call_talk_time, "Max dur out",
+              :number_of_incoming_calls, "Off.",
+              :number_of_answered_incoming_calls, "Ans.",
+              :number_of_answered_outgoing_calls, "Ans. out",
+              :minimum_logged_on_agents_for_period, "Min Ag.",
+              :maximum_logged_on_agents_for_period, "Max Ag."
+            ]
+          end
+        end
+      end
+    end
+  end
+end

data/lib/queri/stats/call_distribution_by_day_of_week/unanswered_call_wait_time_per_day_of_week.rb

@@ -0,0 +1,28 @@
+module Queri
+  class Stats
+    class CallDistributionByDayOfWeek
+      class UnansweredCallWaitTimePerDayOfWeek < Queri::Stats
+        include CompositeReportHelpers
+
+        class << self
+          def xml_code
+            CallDistributionByDayOfWeek.xml_code + ".UnansWaitPerDOW"
+          end
+
+          def key_translations
+            ActiveSupport::OrderedHash[
+              :day_of_week, "DayOfWeek",
+              :number_of_calls, "Num",
+              :percentage_of_unanswered_calls_within_period, "&nbsp;",
+              :placeholder_for_num_calls_bar_graph, "Unanswered calls",
+              :average_call_wait_time, "Avg",
+              :minimum_call_wait_time, "Min",
+              :maximum_call_wait_time, "Max",
+              :placeholder_for_avg_wait_bar_graph, "Avg wait"
+            ]
+          end
+        end
+      end
+    end
+  end
+end

data/lib/queri/stats/call_distribution_by_day_of_week.rb

@@ -0,0 +1,11 @@
+module Queri
+  class Stats
+    class CallDistributionByDayOfWeek
+      @@xml_code = "CallDistrDO"
+
+      def self.xml_code
+        @@xml_code
+      end
+    end
+  end
+end

data/lib/queri/version.rb

@@ -1,3 +1,3 @@
 module Queri
-  VERSION = "0.0.8"
+  VERSION = "0.0.9"
 end

data/spec/stats/agents_and_sessions/agent_billable_time_by_hour_spec.rb

@@ -0,0 +1,20 @@
+require 'spec_helper'
+
+describe Queri::Stats::AgentsAndSessions::AgentBillableTimeByHour do
+  let(:report_class) { Queri::Stats::AgentsAndSessions::AgentBillableTimeByHour }
+  let(:xml_code) { report_class.xml_code }
+
+  before { Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml')) }
+
+  it_behaves_like "a report class"
+
+  it_behaves_like "a report method"
+
+  it_behaves_like "a queuemetrics report"
+
+  it_behaves_like "a stats report"
+
+  describe "An instance of", Queri::Stats::AgentsAndSessions::AgentBillableTimeByHour do
+    it_behaves_like "an agent-level report instance"
+  end
+end

data/spec/stats/agents_and_sessions/agent_occupancy_report_spec.rb

@@ -0,0 +1,20 @@
+require 'spec_helper'
+
+describe Queri::Stats::AgentsAndSessions::AgentOccupancyReport do
+  let(:report_class) { Queri::Stats::AgentsAndSessions::AgentOccupancyReport }
+  let(:xml_code) { report_class.xml_code }
+
+  before { Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml')) }
+
+  it_behaves_like "a report class"
+
+  it_behaves_like "a report method"
+
+  it_behaves_like "a queuemetrics report"
+
+  it_behaves_like "a stats report"
+
+  describe "An instance of", Queri::Stats::AgentsAndSessions::AgentOccupancyReport do
+    it_behaves_like "an agent-level report instance"
+  end
+end

data/spec/stats/agents_and_sessions/agent_payable_time_by_hour_spec.rb

@@ -0,0 +1,20 @@
+require 'spec_helper'
+
+describe Queri::Stats::AgentsAndSessions::AgentPayableTimeByHour do
+  let(:report_class) { Queri::Stats::AgentsAndSessions::AgentPayableTimeByHour }
+  let(:xml_code) { report_class.xml_code }
+
+  before { Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml')) }
+
+  it_behaves_like "a report class"
+
+  it_behaves_like "a report method"
+
+  it_behaves_like "a queuemetrics report"
+
+  it_behaves_like "a stats report"
+
+  describe "An instance of", Queri::Stats::AgentsAndSessions::AgentPayableTimeByHour do
+    it_behaves_like "an agent-level report instance"
+  end
+end

data/spec/stats/agents_and_sessions/agent_performance_by_acd_group_spec.rb

@@ -0,0 +1,20 @@
+require 'spec_helper'
+
+describe Queri::Stats::AgentsAndSessions::AgentPerformanceByAcdGroup do
+  let(:report_class) { Queri::Stats::AgentsAndSessions::AgentPerformanceByAcdGroup }
+  let(:xml_code) { report_class.xml_code }
+
+  before { Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml')) }
+
+  it_behaves_like "a report class"
+
+  it_behaves_like "a report method"
+
+  it_behaves_like "a queuemetrics report"
+
+  it_behaves_like "a stats report"
+
+  describe "An instance of", Queri::Stats::AgentsAndSessions::AgentPerformanceByAcdGroup do
+    it_behaves_like "an agent-level report instance"
+  end
+end

data/spec/stats/agents_and_sessions/agent_session_detail_spec.rb

@@ -0,0 +1,20 @@
+require 'spec_helper'
+
+describe Queri::Stats::AgentsAndSessions::AgentSessionDetail do
+  let(:report_class) { Queri::Stats::AgentsAndSessions::AgentSessionDetail }
+  let(:xml_code) { report_class.xml_code }
+
+  before { Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml')) }
+
+  it_behaves_like "a report class"
+
+  it_behaves_like "a report method"
+
+  it_behaves_like "a queuemetrics report"
+
+  it_behaves_like "a stats report"
+
+  describe "An instance of", Queri::Stats::AgentsAndSessions::AgentSessionDetail do
+    it_behaves_like "an aggregate report instance"
+  end
+end

data/spec/stats/agents_and_sessions/agent_session_time_by_hour_spec.rb

@@ -0,0 +1,20 @@
+require 'spec_helper'
+
+describe Queri::Stats::AgentsAndSessions::AgentSessionTimeByHour do
+  let(:report_class) { Queri::Stats::AgentsAndSessions::AgentSessionTimeByHour }
+  let(:xml_code) { report_class.xml_code }
+
+  before { Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml')) }
+
+  it_behaves_like "a report class"
+
+  it_behaves_like "a report method"
+
+  it_behaves_like "a queuemetrics report"
+
+  it_behaves_like "a stats report"
+
+  describe "An instance of", Queri::Stats::AgentsAndSessions::AgentSessionTimeByHour do
+    it_behaves_like "an agent-level report instance"
+  end
+end

data/spec/stats/agents_and_sessions/answered_calls_by_custom_group_spec.rb

@@ -0,0 +1,20 @@
+require 'spec_helper'
+
+describe Queri::Stats::AgentsAndSessions::AnsweredCallsByCustomGroup do
+  let(:report_class) { Queri::Stats::AgentsAndSessions::AnsweredCallsByCustomGroup }
+  let(:xml_code) { report_class.xml_code }
+
+  before { Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml')) }
+
+  it_behaves_like "a report class"
+
+  it_behaves_like "a report method"
+
+  it_behaves_like "a queuemetrics report"
+
+  it_behaves_like "a stats report"
+
+  describe "An instance of", Queri::Stats::AgentsAndSessions::AnsweredCallsByCustomGroup do
+    it_behaves_like "an agent-level report instance"
+  end
+end

data/spec/stats/agents_and_sessions/answered_calls_by_location_spec.rb

@@ -0,0 +1,20 @@
+require 'spec_helper'
+
+describe Queri::Stats::AgentsAndSessions::AnsweredCallsByLocation do
+  let(:report_class) { Queri::Stats::AgentsAndSessions::AnsweredCallsByLocation }
+  let(:xml_code) { report_class.xml_code }
+
+  before { Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml')) }
+
+  it_behaves_like "a report class"
+
+  it_behaves_like "a report method"
+
+  it_behaves_like "a queuemetrics report"
+
+  it_behaves_like "a stats report"
+
+  describe "An instance of", Queri::Stats::AgentsAndSessions::AnsweredCallsByLocation do
+    it_behaves_like "an agent-level report instance"
+  end
+end

data/spec/stats/agents_and_sessions/answered_calls_by_service_group_spec.rb

@@ -0,0 +1,20 @@
+require 'spec_helper'
+
+describe Queri::Stats::AgentsAndSessions::AnsweredCallsByServiceGroup do
+  let(:report_class) { Queri::Stats::AgentsAndSessions::AnsweredCallsByServiceGroup }
+  let(:xml_code) { report_class.xml_code }
+
+  before { Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml')) }
+
+  it_behaves_like "a report class"
+
+  it_behaves_like "a report method"
+
+  it_behaves_like "a queuemetrics report"
+
+  it_behaves_like "a stats report"
+
+  describe "An instance of", Queri::Stats::AgentsAndSessions::AnsweredCallsByServiceGroup do
+    it_behaves_like "an agent-level report instance"
+  end
+end

data/spec/stats/agents_and_sessions/answered_calls_for_selected_queues_spec.rb

@@ -0,0 +1,20 @@
+require 'spec_helper'
+
+describe Queri::Stats::AgentsAndSessions::AnsweredCallsForSelectedQueues do
+  let(:report_class) { Queri::Stats::AgentsAndSessions::AnsweredCallsForSelectedQueues }
+  let(:xml_code) { report_class.xml_code }
+
+  before { Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml')) }
+
+  it_behaves_like "a report class"
+
+  it_behaves_like "a report method"
+
+  it_behaves_like "a queuemetrics report"
+
+  it_behaves_like "a stats report"
+
+  describe "An instance of", Queri::Stats::AgentsAndSessions::AnsweredCallsForSelectedQueues do
+    it_behaves_like "an agent-level report instance"
+  end
+end

data/spec/stats/agents_and_sessions/session_and_pause_durations_spec.rb

@@ -0,0 +1,21 @@
+require 'spec_helper'
+
+describe Queri::Stats::AgentsAndSessions::SessionAndPauseDurations do
+  let(:report_class) { Queri::Stats::AgentsAndSessions::SessionAndPauseDurations }
+  let(:xml_code) { report_class.xml_code }
+
+  before { Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml')) }
+
+  it_behaves_like "a report class"
+
+  it_behaves_like "a report method"
+
+  it_behaves_like "a queuemetrics report"
+
+  it_behaves_like "a stats report"
+
+  describe "An instance of", Queri::Stats::AgentsAndSessions::SessionAndPauseDurations do
+    it_behaves_like "an agent-level report instance"
+  end
+end
+

data/spec/stats/call_distribution_by_day_of_week/answered_call_distribution_per_day_of_week_spec.rb

@@ -0,0 +1,20 @@
+require 'spec_helper'
+
+describe Queri::Stats::CallDistributionByDayOfWeek::AnsweredCallDistributionPerDayOfWeek do
+  let(:report_class) { Queri::Stats::CallDistributionByDayOfWeek::AnsweredCallDistributionPerDayOfWeek }
+  let(:xml_code) { report_class.xml_code }
+
+  before { Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml')) }
+
+  it_behaves_like "a report class"
+
+  it_behaves_like "a report method"
+
+  it_behaves_like "a queuemetrics report"
+
+  it_behaves_like "a stats report"
+
+  describe "An instance of", Queri::Stats::CallDistributionByDayOfWeek::AnsweredCallDistributionPerDayOfWeek do
+    it_behaves_like "a composite aggregate report instance"
+  end
+end

data/spec/stats/call_distribution_by_day_of_week/answered_call_wait_time_per_day_of_week_spec.rb

@@ -0,0 +1,20 @@
+require 'spec_helper'
+
+describe Queri::Stats::CallDistributionByDayOfWeek::AnsweredCallWaitTimePerDayOfWeek do
+  let(:report_class) { Queri::Stats::CallDistributionByDayOfWeek::AnsweredCallWaitTimePerDayOfWeek }
+  let(:xml_code) { report_class.xml_code }
+
+  before { Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml')) }
+
+  it_behaves_like "a report class"
+
+  it_behaves_like "a report method"
+
+  it_behaves_like "a queuemetrics report"
+
+  it_behaves_like "a stats report"
+
+  describe "An instance of", Queri::Stats::CallDistributionByDayOfWeek::AnsweredCallWaitTimePerDayOfWeek do
+    it_behaves_like "a composite aggregate report instance"
+  end
+end

data/spec/stats/call_distribution_by_day_of_week/call_distribution_by_day_of_week_spec.rb

@@ -0,0 +1,7 @@
+require 'spec_helper'
+
+describe Queri::Stats::CallDistributionByDayOfWeek do
+  let(:report_class) { Queri::Stats::CallDistributionByDayOfWeek }
+
+  it_behaves_like "a report class"
+end

data/spec/stats/call_distribution_by_day_of_week/inclusive_service_level_agreement_per_day_of_week_spec.rb

@@ -0,0 +1,20 @@
+require 'spec_helper'
+
+describe Queri::Stats::CallDistributionByDayOfWeek::InclusiveServiceLevelAgreementPerDayOfWeek do
+  let(:report_class) { Queri::Stats::CallDistributionByDayOfWeek::InclusiveServiceLevelAgreementPerDayOfWeek }
+  let(:xml_code) { report_class.xml_code }
+
+  before { Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml')) }
+
+  it_behaves_like "a report class"
+
+  it_behaves_like "a report method"
+
+  it_behaves_like "a queuemetrics report"
+
+  it_behaves_like "a stats report"
+
+  describe "An instance of", Queri::Stats::CallDistributionByDayOfWeek::InclusiveServiceLevelAgreementPerDayOfWeek do
+    it_behaves_like "a composite aggregate report instance"
+  end
+end

data/spec/stats/call_distribution_by_day_of_week/queue_length_per_day_of_week_spec.rb

@@ -0,0 +1,20 @@
+require 'spec_helper'
+
+describe Queri::Stats::CallDistributionByDayOfWeek::QueueLengthPerDayOfWeek do
+  let(:report_class) { Queri::Stats::CallDistributionByDayOfWeek::QueueLengthPerDayOfWeek }
+  let(:xml_code) { report_class.xml_code }
+
+  before { Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml')) }
+
+  it_behaves_like "a report class"
+
+  it_behaves_like "a report method"
+
+  it_behaves_like "a queuemetrics report"
+
+  it_behaves_like "a stats report"
+
+  describe "An instance of", Queri::Stats::CallDistributionByDayOfWeek::QueueLengthPerDayOfWeek do
+    it_behaves_like "a composite aggregate report instance"
+  end
+end

data/spec/stats/call_distribution_by_day_of_week/sales_per_day_of_week_spec.rb

@@ -0,0 +1,20 @@
+require 'spec_helper'
+
+describe Queri::Stats::CallDistributionByDayOfWeek::SalesPerDayOfWeek do
+  let(:report_class) { Queri::Stats::CallDistributionByDayOfWeek::SalesPerDayOfWeek }
+  let(:xml_code) { report_class.xml_code }
+
+  before { Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml')) }
+
+  it_behaves_like "a report class"
+
+  it_behaves_like "a report method"
+
+  it_behaves_like "a queuemetrics report"
+
+  it_behaves_like "a stats report"
+
+  describe "An instance of", Queri::Stats::CallDistributionByDayOfWeek::SalesPerDayOfWeek do
+    it_behaves_like "a composite aggregate report instance"
+  end
+end

data/spec/stats/call_distribution_by_day_of_week/schedule_adherence_per_day_of_week_spec.rb

@@ -0,0 +1,20 @@
+require 'spec_helper'
+
+describe Queri::Stats::CallDistributionByDayOfWeek::ScheduleAdherencePerDayOfWeek do
+  let(:report_class) { Queri::Stats::CallDistributionByDayOfWeek::ScheduleAdherencePerDayOfWeek }
+  let(:xml_code) { report_class.xml_code }
+
+  before { Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml')) }
+
+  it_behaves_like "a report class"
+
+  it_behaves_like "a report method"
+
+  it_behaves_like "a queuemetrics report"
+
+  it_behaves_like "a stats report"
+
+  describe "An instance of", Queri::Stats::CallDistributionByDayOfWeek::ScheduleAdherencePerDayOfWeek do
+    it_behaves_like "a composite aggregate report instance"
+  end
+end

data/spec/stats/call_distribution_by_day_of_week/traffic_analysis_by_period_per_day_of_week_spec.rb

@@ -0,0 +1,20 @@
+require 'spec_helper'
+
+describe Queri::Stats::CallDistributionByDayOfWeek::TrafficAnalysisByPeriodPerDayOfWeek do
+  let(:report_class) { Queri::Stats::CallDistributionByDayOfWeek::TrafficAnalysisByPeriodPerDayOfWeek }
+  let(:xml_code) { report_class.xml_code }
+
+  before { Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml')) }
+
+  it_behaves_like "a report class"
+
+  it_behaves_like "a report method"
+
+  it_behaves_like "a queuemetrics report"
+
+  it_behaves_like "a stats report"
+
+  describe "An instance of", Queri::Stats::CallDistributionByDayOfWeek::TrafficAnalysisByPeriodPerDayOfWeek do
+    it_behaves_like "a composite aggregate report instance"
+  end
+end

data/spec/stats/call_distribution_by_day_of_week/unanswered_call_wait_time_per_day_of_week_spec.rb

@@ -0,0 +1,20 @@
+require 'spec_helper'
+
+describe Queri::Stats::CallDistributionByDayOfWeek::UnansweredCallWaitTimePerDayOfWeek do
+  let(:report_class) { Queri::Stats::CallDistributionByDayOfWeek::UnansweredCallWaitTimePerDayOfWeek }
+  let(:xml_code) { report_class.xml_code }
+
+  before { Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml')) }
+
+  it_behaves_like "a report class"
+
+  it_behaves_like "a report method"
+
+  it_behaves_like "a queuemetrics report"
+
+  it_behaves_like "a stats report"
+
+  describe "An instance of", Queri::Stats::CallDistributionByDayOfWeek::UnansweredCallWaitTimePerDayOfWeek do
+    it_behaves_like "a composite aggregate report instance"
+  end
+end

metadata

@@ -1,14 +1,14 @@
 --- !ruby/object:Gem::Specification
 name: queri
 version: !ruby/object:Gem::Version
-  version: 0.0.8
+  version: 0.0.9
 platform: ruby
 authors:
 - Brad Rice
 autorequire: 
 bindir: bin
 cert_chain: []
-date: 2014-02-02 00:00:00.000000000 Z
+date: 2014-02-05 00:00:00.000000000 Z
 dependencies:
 - !ruby/object:Gem::Dependency
   name: activesupport
@@ -83,6 +83,7 @@ files:
 - lib/queri/aggregate_report_helpers.rb
 - lib/queri/arg_helpers.rb
 - lib/queri/composite_agent_level_report_helpers.rb
+- lib/queri/composite_by_hour_report_helpers.rb
 - lib/queri/composite_report_helpers.rb
 - lib/queri/realtime.rb
 - lib/queri/realtime/agents.rb
@@ -90,6 +91,17 @@ files:
 - lib/queri/stats.rb
 - lib/queri/stats/agents_and_sessions.rb
 - lib/queri/stats/agents_and_sessions/agent_availability.rb
+- lib/queri/stats/agents_and_sessions/agent_billable_time_by_hour.rb
+- lib/queri/stats/agents_and_sessions/agent_occupancy_report.rb
+- lib/queri/stats/agents_and_sessions/agent_payable_time_by_hour.rb
+- lib/queri/stats/agents_and_sessions/agent_performance_by_acd_group.rb
+- lib/queri/stats/agents_and_sessions/agent_session_detail.rb
+- lib/queri/stats/agents_and_sessions/agent_session_time_by_hour.rb
+- lib/queri/stats/agents_and_sessions/answered_calls_by_custom_group.rb
+- lib/queri/stats/agents_and_sessions/answered_calls_by_location.rb
+- lib/queri/stats/agents_and_sessions/answered_calls_by_service_group.rb
+- lib/queri/stats/agents_and_sessions/answered_calls_for_selected_queues.rb
+- lib/queri/stats/agents_and_sessions/session_and_pause_durations.rb
 - lib/queri/stats/answered_calls.rb
 - lib/queri/stats/answered_calls/agents_on_queue.rb
 - lib/queri/stats/answered_calls/all_calls.rb
@@ -113,6 +125,15 @@ files:
 - lib/queri/stats/call_distribution_by_day/schedule_adherence_per_day.rb
 - lib/queri/stats/call_distribution_by_day/traffic_analysis_by_period_per_day.rb
 - lib/queri/stats/call_distribution_by_day/unanswered_call_wait_time_per_day.rb
+- lib/queri/stats/call_distribution_by_day_of_week.rb
+- lib/queri/stats/call_distribution_by_day_of_week/answered_call_distribution_per_day_of_week.rb
+- lib/queri/stats/call_distribution_by_day_of_week/answered_call_wait_time_per_day_of_week.rb
+- lib/queri/stats/call_distribution_by_day_of_week/inclusive_service_level_agreement_per_day_of_week.rb
+- lib/queri/stats/call_distribution_by_day_of_week/queue_length_per_day_of_week.rb
+- lib/queri/stats/call_distribution_by_day_of_week/sales_per_day_of_week.rb
+- lib/queri/stats/call_distribution_by_day_of_week/schedule_adherence_per_day_of_week.rb
+- lib/queri/stats/call_distribution_by_day_of_week/traffic_analysis_by_period_per_day_of_week.rb
+- lib/queri/stats/call_distribution_by_day_of_week/unanswered_call_wait_time_per_day_of_week.rb
 - lib/queri/stats/call_distribution_by_hour.rb
 - lib/queri/stats/call_distribution_by_hour/answered_call_distribution_per_hour.rb
 - lib/queri/stats/call_distribution_by_hour/answered_call_wait_time_per_hour.rb
@@ -160,7 +181,18 @@ files:
 - spec/realtime/realtime_spec.rb
 - spec/spec_helper.rb
 - spec/stats/agents_and_sessions/agent_availability_spec.rb
+- spec/stats/agents_and_sessions/agent_billable_time_by_hour_spec.rb
+- spec/stats/agents_and_sessions/agent_occupancy_report_spec.rb
+- spec/stats/agents_and_sessions/agent_payable_time_by_hour_spec.rb
+- spec/stats/agents_and_sessions/agent_performance_by_acd_group_spec.rb
+- spec/stats/agents_and_sessions/agent_session_detail_spec.rb
+- spec/stats/agents_and_sessions/agent_session_time_by_hour_spec.rb
 - spec/stats/agents_and_sessions/agents_and_sessions_spec.rb
+- spec/stats/agents_and_sessions/answered_calls_by_custom_group_spec.rb
+- spec/stats/agents_and_sessions/answered_calls_by_location_spec.rb
+- spec/stats/agents_and_sessions/answered_calls_by_service_group_spec.rb
+- spec/stats/agents_and_sessions/answered_calls_for_selected_queues_spec.rb
+- spec/stats/agents_and_sessions/session_and_pause_durations_spec.rb
 - spec/stats/answered_calls/agents_on_queue_spec.rb
 - spec/stats/answered_calls/all_calls_spec.rb
 - spec/stats/answered_calls/answered_calls_by_direction_spec.rb
@@ -184,6 +216,15 @@ files:
 - spec/stats/call_distribution_by_day/schedule_adherence_per_day_spec.rb
 - spec/stats/call_distribution_by_day/traffic_analysis_by_period_per_day_spec.rb
 - spec/stats/call_distribution_by_day/unanswered_call_wait_time_per_day_spec.rb
+- spec/stats/call_distribution_by_day_of_week/answered_call_distribution_per_day_of_week_spec.rb
+- spec/stats/call_distribution_by_day_of_week/answered_call_wait_time_per_day_of_week_spec.rb
+- spec/stats/call_distribution_by_day_of_week/call_distribution_by_day_of_week_spec.rb
+- spec/stats/call_distribution_by_day_of_week/inclusive_service_level_agreement_per_day_of_week_spec.rb
+- spec/stats/call_distribution_by_day_of_week/queue_length_per_day_of_week_spec.rb
+- spec/stats/call_distribution_by_day_of_week/sales_per_day_of_week_spec.rb
+- spec/stats/call_distribution_by_day_of_week/schedule_adherence_per_day_of_week_spec.rb
+- spec/stats/call_distribution_by_day_of_week/traffic_analysis_by_period_per_day_of_week_spec.rb
+- spec/stats/call_distribution_by_day_of_week/unanswered_call_wait_time_per_day_of_week_spec.rb
 - spec/stats/call_distribution_by_hour/answered_call_distribution_per_hour_spec.rb
 - spec/stats/call_distribution_by_hour/answered_call_wait_time_per_hour_spec.rb
 - spec/stats/call_distribution_by_hour/call_distribution_by_hour_spec.rb
@@ -267,7 +308,18 @@ test_files:
 - spec/realtime/realtime_spec.rb
 - spec/spec_helper.rb
 - spec/stats/agents_and_sessions/agent_availability_spec.rb
+- spec/stats/agents_and_sessions/agent_billable_time_by_hour_spec.rb
+- spec/stats/agents_and_sessions/agent_occupancy_report_spec.rb
+- spec/stats/agents_and_sessions/agent_payable_time_by_hour_spec.rb
+- spec/stats/agents_and_sessions/agent_performance_by_acd_group_spec.rb
+- spec/stats/agents_and_sessions/agent_session_detail_spec.rb
+- spec/stats/agents_and_sessions/agent_session_time_by_hour_spec.rb
 - spec/stats/agents_and_sessions/agents_and_sessions_spec.rb
+- spec/stats/agents_and_sessions/answered_calls_by_custom_group_spec.rb
+- spec/stats/agents_and_sessions/answered_calls_by_location_spec.rb
+- spec/stats/agents_and_sessions/answered_calls_by_service_group_spec.rb
+- spec/stats/agents_and_sessions/answered_calls_for_selected_queues_spec.rb
+- spec/stats/agents_and_sessions/session_and_pause_durations_spec.rb
 - spec/stats/answered_calls/agents_on_queue_spec.rb
 - spec/stats/answered_calls/all_calls_spec.rb
 - spec/stats/answered_calls/answered_calls_by_direction_spec.rb
@@ -291,6 +343,15 @@ test_files:
 - spec/stats/call_distribution_by_day/schedule_adherence_per_day_spec.rb
 - spec/stats/call_distribution_by_day/traffic_analysis_by_period_per_day_spec.rb
 - spec/stats/call_distribution_by_day/unanswered_call_wait_time_per_day_spec.rb
+- spec/stats/call_distribution_by_day_of_week/answered_call_distribution_per_day_of_week_spec.rb
+- spec/stats/call_distribution_by_day_of_week/answered_call_wait_time_per_day_of_week_spec.rb
+- spec/stats/call_distribution_by_day_of_week/call_distribution_by_day_of_week_spec.rb
+- spec/stats/call_distribution_by_day_of_week/inclusive_service_level_agreement_per_day_of_week_spec.rb
+- spec/stats/call_distribution_by_day_of_week/queue_length_per_day_of_week_spec.rb
+- spec/stats/call_distribution_by_day_of_week/sales_per_day_of_week_spec.rb
+- spec/stats/call_distribution_by_day_of_week/schedule_adherence_per_day_of_week_spec.rb
+- spec/stats/call_distribution_by_day_of_week/traffic_analysis_by_period_per_day_of_week_spec.rb
+- spec/stats/call_distribution_by_day_of_week/unanswered_call_wait_time_per_day_of_week_spec.rb
 - spec/stats/call_distribution_by_hour/answered_call_distribution_per_hour_spec.rb
 - spec/stats/call_distribution_by_hour/answered_call_wait_time_per_hour_spec.rb
 - spec/stats/call_distribution_by_hour/call_distribution_by_hour_spec.rb