queri 0.0.5 → 0.0.6

checksums.yaml

@@ -1,7 +1,7 @@
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-  data.tar.gz: 2a04babeb6af42e90bc65df0c5ee2b4608baa33f
+  metadata.gz: cb616a6c90427ff7c15dc01e4561c0f818ba5864
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+  data.tar.gz: 808db2b1aa8d157c03fc6bd8298ef2cca3bf8a76f6a06fbc02af71f966a47cf155a00a5e63924ff4ede0f834d45ad1c5e15c07618c3ab4d274f0715bd0ca87d9

data/README.md

@@ -70,6 +70,10 @@ Currently returns analyses from two methods: QM.stats and QM.realtime.
       * QueueDetails
     * DetailsOfUnansweredCalls
       * DetailOfUnansweredCalls
+    * Distributions
+      * AcdAttemptsByQueue
+      * AcdAttemptsByTerminal
+      * InboundAcdCallAttempts
     * UnansweredCalls
       * AllCalls
       * AllCallsByStints
@@ -138,6 +142,8 @@ Composite aggregate reports return an Array of Hashes, each Hash corresponding t
       * UnansweredCalls
         * AllCalls
         * CallsFullyWithinTheGivenTimeInterval
+      * Distributions
+        * InboundAcdCallAttempts
   * Composite aggregate reports
     * Stats
       * AnsweredCalls
@@ -150,6 +156,9 @@ Composite aggregate reports return an Array of Hashes, each Hash corresponding t
         * QueuePosition
         * ServiceLevelAgreement
         * Transfers
+      * Distributions
+        * AcdAttemptsByQueue
+        * AcdAttemptsByTerminal
       * UnansweredCalls
         * AllCallsByStints
         * CallOverview

data/lib/queri/aggregate_report_helpers.rb

@@ -3,13 +3,11 @@ module AggregateReportHelpers
 
     def parse_response
       r = Queri.send_request(@queues, self, @period_start, @period_end)
-      xml_keys_to_human_readable_keys = self.class.key_translations.invert
-      r.each_with_index do |metric,i|
-        if i > 0
-          metric[0] = xml_keys_to_human_readable_keys[ metric[0] ]
-        end
-      end
+      pairs = self.class.key_translations.each_pair
       r.shift
-      Hash[*r.flatten]
+      new_metrics = r.map do |metric|
+        [pairs.next[0], metric[1]]
+      end
+      Hash[*new_metrics.flatten]
     end
 end

data/lib/queri/composite_agent_level_report_helpers.rb

@@ -3,17 +3,13 @@ module CompositeAgentLevelReportHelpers
 
     def parse_response
       r = Queri.send_request(@queues, self, @period_start, @period_end)
-      xml_keys_to_human_readable_keys = self.class.key_translations.invert
-      new_keys = r.shift.map {|k| xml_keys_to_human_readable_keys[k]}
-      agent_metrics = []
+      new_keys = self.class.keys
+      r.shift
+      new_metrics = Hash.new {|h,k| h[k] = []}
       r.each do |agent|
-        agent_metrics << Hash[new_keys.zip(agent)]
+        m = Hash[new_keys.zip(agent)]
+        new_metrics[ m[:agent] ] << m
       end
-      agents = agent_metrics.map {|a| a[:agent]}.uniq
-      parsed_metrics = Hash.new
-      agents.each do |agent|
-        parsed_metrics[agent] = agent_metrics.select {|m| m[:agent] == agent}
-      end
-      return parsed_metrics
+      new_metrics
     end
 end

data/lib/queri/composite_report_helpers.rb

@@ -3,12 +3,10 @@ module CompositeReportHelpers
 
     def parse_response
       r = Queri.send_request(@queues, self, @period_start, @period_end)
-      xml_keys_to_human_readable_keys = self.class.key_translations.invert
-      new_keys = r.shift.map {|k| xml_keys_to_human_readable_keys[k]}
-      agent_metrics = []
-      r.each do |agent|
-        agent_metrics << Hash[new_keys.zip(agent)]
+      new_keys = self.class.keys
+      r.shift
+      r.map do |agent|
+        Hash[new_keys.zip(agent)]
       end
-      return agent_metrics
     end
 end

data/lib/queri/stats/agents_and_sessions/agent_availability.rb

@@ -10,7 +10,7 @@ module Queri
           end
 
           def key_translations
-            Hash[
+            ActiveSupport::OrderedHash[
               :level, "Level",
               :agent, "Agent",
               :time, "Time",

data/lib/queri/stats/answered_calls/agents_on_queue.rb

@@ -10,7 +10,7 @@ module Queri
           end
 
           def key_translations
-            Hash[
+            ActiveSupport::OrderedHash[
               :agent, "Agent",
               :number_of_calls, "N. Calls",
               :percentage_of_all_calls_handled, " ",

data/lib/queri/stats/answered_calls/all_calls.rb

@@ -10,7 +10,7 @@ module Queri
           end
 
           def key_translations
-            Hash[
+            ActiveSupport::OrderedHash[
               :calls_answered, "N. calls answered by operators:",
               :average_call_length, "Average call length:",
               :minimum_call_length, "Min call length:",

data/lib/queri/stats/answered_calls/answered_calls_by_direction.rb

@@ -10,7 +10,7 @@ module Queri
           end
 
           def key_translations
-            Hash[
+            ActiveSupport::OrderedHash[
               :direction_icon, " ",
               :direction, "Direction",
               :number_of_calls, "N. Calls",

data/lib/queri/stats/answered_calls/answered_calls_by_queue.rb

@@ -10,7 +10,7 @@ module Queri
           end
 
           def key_translations
-            Hash[
+            ActiveSupport::OrderedHash[
               :empty_column, " ",
               :queue, "Queue",
               :number_of_calls, "N. Calls",

data/lib/queri/stats/answered_calls/answered_calls_by_stints.rb

@@ -10,7 +10,7 @@ module Queri
           end
 
           def key_translations
-            Hash[
+            ActiveSupport::OrderedHash[
               :number_of_stints, "Number of stints",
               :number_of_calls, "N. Calls",
               :percentage_of_calls, " ",

data/lib/queri/stats/answered_calls/calls_fully_within_the_given_time_interval.rb

@@ -10,8 +10,7 @@ module Queri
           end
 
           def key_translations
-            Hash[
-              :calls_fully_within_the_given_time_interval, "Calls fully within the given time interval:",
+            ActiveSupport::OrderedHash[
               :calls_answered, "N. calls answered by operators:",
               :average_call_length, "Average call length:",
               :minimum_call_length, "Min call length:",

data/lib/queri/stats/answered_calls/disconnection_causes.rb

@@ -10,7 +10,7 @@ module Queri
           end
 
           def key_translations
-            Hash[
+            ActiveSupport::OrderedHash[
               :disconnection_cause, "Cause",
               :number_of_calls, "N. Calls",
               :percentage_of_calls, " ",

data/lib/queri/stats/answered_calls/dnis_used.rb

@@ -10,7 +10,7 @@ module Queri
           end
 
           def key_translations
-            Hash[
+            ActiveSupport::OrderedHash[
               :dnis, "DNIS",
               :number_of_calls, "N. Calls",
               :percentage_of_calls, " ",

data/lib/queri/stats/answered_calls/ivr_selection.rb

@@ -10,7 +10,7 @@ module Queri
           end
 
           def key_translations
-            Hash[
+            ActiveSupport::OrderedHash[
               :ivr_selection, "IVR",
               :number_of_calls, "N. Calls",
               :percentage_of_calls, " ",

data/lib/queri/stats/answered_calls/music_on_hold_by_agent.rb

@@ -10,7 +10,7 @@ module Queri
           end
 
           def key_translations
-            Hash[
+            ActiveSupport::OrderedHash[
               :agent, "Agent",
               :total_hold_events, "Total Events",
               :hold_events_per_call, "Events per Call",

data/lib/queri/stats/answered_calls/queue_position.rb

@@ -10,7 +10,7 @@ module Queri
           end
 
           def key_translations
-            Hash[
+            ActiveSupport::OrderedHash[
               :initial_queue_position, "Position at enter",
               :number_of_calls, "N. Calls",
               :percentage_of_calls, " ",

data/lib/queri/stats/answered_calls/service_level_agreement.rb

@@ -10,7 +10,7 @@ module Queri
           end
 
           def key_translations
-            Hash[
+            ActiveSupport::OrderedHash[
               :time_interval, "Answer",
               :calls_taken_in_time_interval, "N. Calls",
               :calls_between_lower_interval, "Delta",

data/lib/queri/stats/answered_calls/transfers.rb

@@ -10,7 +10,7 @@ module Queri
           end
 
           def key_translations
-            Hash[
+            ActiveSupport::OrderedHash[
               :extension_transffered_to, "Transfer to",
               :number_of_calls, "N. Calls",
               :percentage_of_calls, " ",

data/lib/queri/stats/details_of_agent_sessions_and_pauses/detail_of_agent_pauses.rb

@@ -10,7 +10,7 @@ module Queri
           end
 
           def key_translations
-            Hash[
+            ActiveSupport::OrderedHash[
               :agent, "Agent",
               :extension, "Ext.",
               :pause_code, "Code",

data/lib/queri/stats/details_of_agent_sessions_and_pauses/detail_of_agent_sessions.rb

@@ -10,7 +10,7 @@ module Queri
           end
 
           def key_translations
-            Hash[
+            ActiveSupport::OrderedHash[
               :agent, "Agent",
               :clock_in, "Start hour", 
               :clock_out, "End hour", 

data/lib/queri/stats/details_of_answered_calls/queue_details.rb

@@ -10,7 +10,7 @@ module Queri
           end
 
           def key_translations
-            Hash[
+            ActiveSupport::OrderedHash[
               :date, "Date",
               :caller_id, "Caller",
               :queue, "Queue",

data/lib/queri/stats/details_of_unanswered_calls/detail_of_unanswered_calls.rb

@@ -10,7 +10,7 @@ module Queri
           end
 
           def key_translations
-            Hash[
+            ActiveSupport::OrderedHash[
               :date, "Date",
               :agent, "Agent",
               :caller_id, "Caller",

data/lib/queri/stats/distributions/acd_attempts_by_queue.rb

@@ -0,0 +1,27 @@
+module Queri
+  class Stats
+    class Distributions
+      class AcdAttemptsByQueue < Queri::Stats
+        include CompositeReportHelpers
+
+        class << self
+          def xml_code
+            Distributions.xml_code + ".AcdByQueue"
+          end
+
+          def key_translations
+            ActiveSupport::OrderedHash[
+              :queue, "Queue",
+              :number_of_lost_agent_attempts, "N. lost",
+              :average_ring_time_for_lost_attempts, "Avg ring",
+              :total_ring_time_for_lost_attempts, "Ring (s)",
+              :number_of_taken_agent_attempts, "N. Taken",
+              :average_ring_time_for_taken_attempts, "Avg ring",
+              :total_ring_time_for_taken_attempts, "Ring (s)"
+            ]
+          end
+        end
+      end
+    end
+  end
+end

data/lib/queri/stats/distributions/acd_attempts_by_terminal.rb

@@ -0,0 +1,27 @@
+module Queri
+  class Stats
+    class Distributions
+      class AcdAttemptsByTerminal < Queri::Stats
+        include CompositeReportHelpers
+
+        class << self
+          def xml_code
+            Distributions.xml_code + ".AcdByTerminals"
+          end
+
+          def key_translations
+            ActiveSupport::OrderedHash[
+              :agent, "Agent",
+              :number_of_lost_attempts, "N. lost",
+              :average_ring_time_for_lost_attempts, "Avg ring",
+              :total_ring_time_for_lost_attempts, "Ring (s)",
+              :number_of_taken_attempts, "N. Taken",
+              :average_ring_time_for_taken_attempts, "Avg ring",
+              :total_ring_time_for_taken_attempts, "Ring (s)"
+            ]
+          end
+        end
+      end
+    end
+  end
+end

data/lib/queri/stats/distributions/inbound_acd_call_attempts.rb

@@ -0,0 +1,31 @@
+module Queri
+  class Stats
+    class Distributions
+      class InboundAcdCallAttempts < Queri::Stats
+        include AggregateReportHelpers
+
+        class << self
+          def xml_code
+            Distributions.xml_code + ".ReportAcd"
+          end
+
+          def key_translations
+            ActiveSupport::OrderedHash[
+              :total_attempts_sent_to_operators, "Total ACD attempts sent to operators:",
+              :placeholder_for_taken_calls, "Taken calls",
+              :average_attempts_for_taken_calls, "Average attempts:",
+              :minimum_attempts_for_taken_calls, "Min attempts:",
+              :maximum_attempts_for_taken_calls, "Max attempts:",
+              :total_attempts_for_taken_calls, "Total attempts:",
+              :placeholder_for_lost_calls, "Lost calls",
+              :average_attempts_for_lost_calls, "Average attempts:",
+              :minimum_attempts_for_lost_calls, "Min attempts:",
+              :maximum_attempts_for_lost_calls, "Max attempts:",
+              :total_attempts_for_lost_calls, "Total attempts:"
+            ]
+          end
+        end
+      end
+    end
+  end
+end

data/lib/queri/stats/distributions.rb

@@ -0,0 +1,11 @@
+module Queri
+  class Stats
+    class Distributions
+      @@xml_code = "DistrDO"
+
+      def self.xml_code
+        @@xml_code
+      end
+    end
+  end
+end

data/lib/queri/stats/unanswered_calls/all_calls.rb

@@ -14,7 +14,7 @@ module Queri
           end
 
           def key_translations
-            Hash[
+            ActiveSupport::OrderedHash[
               :calls_unanswered, "N.of unanswered calls:",
               :average_wait_before_disconnect, "Average wait time before disconnection:",
               :minimum_wait_before_disconnect, "Min wait time before disconnection:",

data/lib/queri/stats/unanswered_calls/all_calls_by_stints.rb

@@ -10,7 +10,7 @@ module Queri
           end
 
           def key_translations
-            Hash[
+            ActiveSupport::OrderedHash[
               :number_of_stints, "Number of stints",
               :number_of_calls, "N. Calls",
               :percentage_of_calls, " ",

data/lib/queri/stats/unanswered_calls/call_overview.rb

@@ -10,7 +10,7 @@ module Queri
           end
 
           def key_translations
-            Hash[
+            ActiveSupport::OrderedHash[
               :empty, " ",
               :queue, "Queue",
               :number_of_calls_to_hit_queue, "Calls offered",

data/lib/queri/stats/unanswered_calls/calls_fully_within_the_given_time_interval.rb

@@ -14,7 +14,7 @@ module Queri
           end
 
           def key_translations
-            Hash[
+            ActiveSupport::OrderedHash[
               :calls_fully_within_the_given_time_interval, "Calls fully within the given time interval:",
               :calls_unanswered, "N.of unanswered calls:",
               :average_call_waiting_time, "Average wait time before disconnection:",

data/lib/queri/stats/unanswered_calls/disconnection_causes.rb

@@ -10,7 +10,7 @@ module Queri
           end
 
           def key_translations
-            Hash[
+            ActiveSupport::OrderedHash[
               :disconnection_cause, "Cause",
               :number_of_calls, "N. Calls",
               :percentage_of_calls, " ",

data/lib/queri/stats/unanswered_calls/dnis_used.rb

@@ -10,7 +10,7 @@ module Queri
           end
 
           def key_translations
-            Hash[
+            ActiveSupport::OrderedHash[
               :dnis, "DNIS",
               :number_of_calls, "N. Calls",
               :percentage_of_calls, " ",

data/lib/queri/stats/unanswered_calls/dnis_used_for_all_calls.rb

@@ -10,7 +10,7 @@ module Queri
           end
 
           def key_translations
-            Hash[
+            ActiveSupport::OrderedHash[
               :dnis, "DNIS",
               :number_of_calls, "N. Calls",
               :percentage_of_calls, " ",

data/lib/queri/stats/unanswered_calls/enter_queue_position.rb

@@ -10,7 +10,7 @@ module Queri
           end
 
           def key_translations
-            Hash[
+            ActiveSupport::OrderedHash[
               :initial_queue_position, "Position at enter",
               :number_of_calls, "N. Calls",
               :percentage_of_calls, " ",

data/lib/queri/stats/unanswered_calls/enter_queue_position_for_all_calls.rb

@@ -10,7 +10,7 @@ module Queri
           end
 
           def key_translations
-            Hash[
+            ActiveSupport::OrderedHash[
               :initial_queue_position, "Position at enter",
               :number_of_calls, "N. Calls",
               :percentage_of_calls, " ",

data/lib/queri/stats/unanswered_calls/inclusive_answered_service_level_agreement.rb

@@ -10,7 +10,7 @@ module Queri
           end
 
           def key_translations
-            Hash[
+            ActiveSupport::OrderedHash[
               :time_interval, "Hangup",
               :calls_taken_in_time_interval, "N. Calls",
               :calls_between_lower_interval, "Delta",

data/lib/queri/stats/unanswered_calls/inclusive_service_level_agreement.rb

@@ -10,7 +10,7 @@ module Queri
           end
 
           def key_translations
-            Hash[
+            ActiveSupport::OrderedHash[
               :time_interval, "Hangup",
               :calls_taken_in_time_interval, "N. Calls",
               :calls_between_lower_interval, "Delta",

data/lib/queri/stats/unanswered_calls/ivr_selection.rb

@@ -10,7 +10,7 @@ module Queri
           end
 
           def key_translations
-            Hash[
+            ActiveSupport::OrderedHash[
               :ivr_selection, "IVR",
               :number_of_calls, "N. Calls",
               :percentage_of_calls, " ",

data/lib/queri/stats/unanswered_calls/ivr_selection_for_all_calls.rb

@@ -10,7 +10,7 @@ module Queri
           end
 
           def key_translations
-            Hash[
+            ActiveSupport::OrderedHash[
               :ivr_selection, "IVR",
               :number_of_calls, "N. Calls",
               :percentage_of_calls, " ",

data/lib/queri/stats/unanswered_calls/unanswered_calls_by_key_press.rb

@@ -10,7 +10,7 @@ module Queri
           end
 
           def key_translations
-            Hash[
+            ActiveSupport::OrderedHash[
               :key_pressed, "Key",
               :number_of_calls, "N. Calls",
               :percentage_of_calls, " ",

data/lib/queri/stats/unanswered_calls/unanswered_calls_by_queue.rb

@@ -10,7 +10,7 @@ module Queri
           end
 
           def key_translations
-            Hash[
+            ActiveSupport::OrderedHash[
               :empty_column, " ",
               :queue, "Queue",
               :number_of_calls, "N. Calls",

data/lib/queri/stats/unanswered_calls/unanswered_calls_by_stints.rb

@@ -10,7 +10,7 @@ module Queri
           end
 
           def key_translations
-            Hash[
+            ActiveSupport::OrderedHash[
               :number_of_stints, "Number of stints",
               :number_of_calls, "N. Calls",
               :percentage_of_calls, " ",

data/lib/queri/stats/unanswered_calls/unanswered_calls_distribution_by_length.rb

@@ -10,7 +10,7 @@ module Queri
           end
 
           def key_translations
-            Hash[
+            ActiveSupport::OrderedHash[
               :time_interval, "Hangup",
               :calls_taken_in_time_interval, "N. Calls",
               :calls_between_lower_interval, "Delta",

data/lib/queri/stats/unanswered_calls/unanswered_outbound_calls_by_agent.rb

@@ -10,7 +10,7 @@ module Queri
           end
 
           def key_translations
-            Hash[
+            ActiveSupport::OrderedHash[
               :agent, "Agent",
               :number_of_calls, "N. Calls",
               :percentage_of_calls, " ",

data/lib/queri/version.rb

@@ -1,3 +1,3 @@
 module Queri
-  VERSION = "0.0.5"
+  VERSION = "0.0.6"
 end

data/lib/queri.rb

@@ -1,6 +1,7 @@
 require "queri/version"
 require "yaml"
 require "xmlrpc/client"
+require 'active_support/ordered_hash'
 
 Dir[ File.join( File.dirname(__FILE__), "**", "*.rb" ) ].each {|f| require f}
 

data/queri.gemspec

@@ -19,6 +19,8 @@ Gem::Specification.new do |spec|
   spec.test_files    = spec.files.grep(%r{^(test|spec|features)/})
   spec.require_paths = ["lib"]
 
+  spec.add_dependency "activesupport"
+
   spec.add_development_dependency "bundler", "~> 1.3"
   spec.add_development_dependency "rake"
   spec.add_development_dependency "rspec", "~> 2.14.1"

data/spec/stats/distributions/acd_attempts_by_queue_spec.rb

@@ -0,0 +1,20 @@
+require 'spec_helper'
+
+describe Queri::Stats::Distributions::AcdAttemptsByQueue do
+  let(:report_class) { Queri::Stats::Distributions::AcdAttemptsByQueue }
+  let(:xml_code) { report_class.xml_code }
+
+  before { Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml')) }
+
+  it_behaves_like "a report class"
+
+  it_behaves_like "a report method"
+
+  it_behaves_like "a queuemetrics report"
+
+  it_behaves_like "a stats report"
+
+  describe "An instance of", Queri::Stats::Distributions::AcdAttemptsByQueue do
+    it_behaves_like "a composite aggregate report instance"
+  end
+end

data/spec/stats/distributions/acd_attempts_by_terminal_spec.rb

@@ -0,0 +1,20 @@
+require 'spec_helper'
+
+describe Queri::Stats::Distributions::AcdAttemptsByTerminal do
+  let(:report_class) { Queri::Stats::Distributions::AcdAttemptsByTerminal }
+  let(:xml_code) { report_class.xml_code }
+
+  before { Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml')) }
+
+  it_behaves_like "a report class"
+
+  it_behaves_like "a report method"
+
+  it_behaves_like "a queuemetrics report"
+
+  it_behaves_like "a stats report"
+
+  describe "An instance of", Queri::Stats::Distributions::AcdAttemptsByTerminal do
+    it_behaves_like "a composite aggregate report instance"
+  end
+end

data/spec/stats/distributions/distributions_spec.rb

@@ -0,0 +1,7 @@
+require 'spec_helper'
+
+describe Queri::Stats::Distributions do
+  let(:report_class) { Queri::Stats::Distributions }
+
+  it_behaves_like "a report class"
+end

data/spec/stats/distributions/inbound_acd_call_attempts_spec.rb

@@ -0,0 +1,20 @@
+require 'spec_helper'
+
+describe Queri::Stats::Distributions::InboundAcdCallAttempts do
+  let(:report_class) { Queri::Stats::Distributions::InboundAcdCallAttempts }
+  let(:xml_code) { report_class.xml_code }
+
+  before { Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml')) }
+
+  it_behaves_like "a report class"
+
+  it_behaves_like "a report method"
+
+  it_behaves_like "a queuemetrics report"
+
+  it_behaves_like "a stats report"
+
+  describe "An instance of", Queri::Stats::Distributions::InboundAcdCallAttempts do
+    it_behaves_like "an aggregate report instance"
+  end
+end

metadata

@@ -1,7 +1,7 @@
 --- !ruby/object:Gem::Specification
 name: queri
 version: !ruby/object:Gem::Version
-  version: 0.0.5
+  version: 0.0.6
 platform: ruby
 authors:
 - Brad Rice
@@ -10,6 +10,20 @@ bindir: bin
 cert_chain: []
 date: 2014-02-01 00:00:00.000000000 Z
 dependencies:
+- !ruby/object:Gem::Dependency
+  name: activesupport
+  requirement: !ruby/object:Gem::Requirement
+    requirements:
+    - - '>='
+      - !ruby/object:Gem::Version
+        version: '0'
+  type: :runtime
+  prerelease: false
+  version_requirements: !ruby/object:Gem::Requirement
+    requirements:
+    - - '>='
+      - !ruby/object:Gem::Version
+        version: '0'
 - !ruby/object:Gem::Dependency
   name: bundler
   requirement: !ruby/object:Gem::Requirement
@@ -97,6 +111,10 @@ files:
 - lib/queri/stats/details_of_answered_calls/queue_details.rb
 - lib/queri/stats/details_of_unanswered_calls.rb
 - lib/queri/stats/details_of_unanswered_calls/detail_of_unanswered_calls.rb
+- lib/queri/stats/distributions.rb
+- lib/queri/stats/distributions/acd_attempts_by_queue.rb
+- lib/queri/stats/distributions/acd_attempts_by_terminal.rb
+- lib/queri/stats/distributions/inbound_acd_call_attempts.rb
 - lib/queri/stats/unanswered_calls.rb
 - lib/queri/stats/unanswered_calls/all_calls.rb
 - lib/queri/stats/unanswered_calls/all_calls_by_stints.rb
@@ -146,6 +164,10 @@ files:
 - spec/stats/details_of_answered_calls/queue_details_spec.rb
 - spec/stats/details_of_unanswered_calls/detail_of_unanswered_calls_spec.rb
 - spec/stats/details_of_unanswered_calls/details_of_unanswered_calls_spec.rb
+- spec/stats/distributions/acd_attempts_by_queue_spec.rb
+- spec/stats/distributions/acd_attempts_by_terminal_spec.rb
+- spec/stats/distributions/distributions_spec.rb
+- spec/stats/distributions/inbound_acd_call_attempts_spec.rb
 - spec/stats/stats_spec.rb
 - spec/stats/unanswered_calls/all_calls_by_stints_spec.rb
 - spec/stats/unanswered_calls/all_calls_spec.rb
@@ -231,6 +253,10 @@ test_files:
 - spec/stats/details_of_answered_calls/queue_details_spec.rb
 - spec/stats/details_of_unanswered_calls/detail_of_unanswered_calls_spec.rb
 - spec/stats/details_of_unanswered_calls/details_of_unanswered_calls_spec.rb
+- spec/stats/distributions/acd_attempts_by_queue_spec.rb
+- spec/stats/distributions/acd_attempts_by_terminal_spec.rb
+- spec/stats/distributions/distributions_spec.rb
+- spec/stats/distributions/inbound_acd_call_attempts_spec.rb
 - spec/stats/stats_spec.rb
 - spec/stats/unanswered_calls/all_calls_by_stints_spec.rb
 - spec/stats/unanswered_calls/all_calls_spec.rb