queri 0.0.9 → 0.0.10

checksums.yaml

@@ -1,7 +1,7 @@
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data/README.md

@@ -101,6 +101,12 @@ Currently returns analyses from two methods: QM.stats and QM.realtime.
       * ScheduleAdherencePerHour
       * TrafficAnalysisByPeriodPerHour
       * UnansweredCallWaitTimePerHour
+    * CallOutcomes
+      * BillableActivities
+      * CallResultsByOutcomes
+      * DetailedAgentReport
+      * NonbillableActivities
+      * Outcomes
     * DetailsOfAgentSessionsAndPauses
       * DetailOfAgentSessions
       * DetailOfAgentPauses
@@ -189,11 +195,13 @@ Composite aggregate reports return an Array of Hashes, each Hash corresponding t
       * AnsweredCalls
         * AllCalls
         * CallsFullyWithinTheGivenTimeInterval
+      * CallOutcomes
+        * Outcomes
+      * Distributions
+        * InboundAcdCallAttempts
       * UnansweredCalls
         * AllCalls
         * CallsFullyWithinTheGivenTimeInterval
-      * Distributions
-        * InboundAcdCallAttempts
   * Composite aggregate reports
     * Stats
       * AnsweredCalls
@@ -233,6 +241,11 @@ Composite aggregate reports return an Array of Hashes, each Hash corresponding t
         * ScheduleAdherencePerHour
         * TrafficAnalysisByPeriodPerHour
         * UnansweredCallWaitTimePerHour
+      * CallOutcomes
+        * BillableActivities
+        * CallResultsByOutcomes
+        * DetailedAgentReport
+        * NonbillableActivities
       * Distributions
         * AcdAttemptsByQueue
         * AcdAttemptsByTerminal

data/lib/queri/stats/call_outcomes/billable_activities.rb

@@ -0,0 +1,28 @@
+module Queri
+  class Stats
+    class CallOutcomes
+      class BillableActivities < Queri::Stats
+        include CompositeReportHelpers
+
+        class << self
+          def xml_code
+            CallOutcomes.xml_code + ".ActivBillable"
+          end
+
+          def key_translations
+            ActiveSupport::OrderedHash[
+              :activity, "Activity",
+              :number_of_times_performed, "N. Times",
+              :total_activity_duration, "Tot. Time",
+              :average_activity_duration, "Avg.",
+              :minimum_activity_duration, "Min.",
+              :maximum_activity_duration, "Max.",
+              :percentage_of_all_performed_activities, "%",
+              :placeholder_for_bar_graph, "&nbsp;"
+            ]
+          end
+        end
+      end
+    end
+  end
+end

data/lib/queri/stats/call_outcomes/call_results_by_outcomes.rb

@@ -0,0 +1,28 @@
+module Queri
+  class Stats
+    class CallOutcomes
+      class CallResultsByOutcomes < Queri::Stats
+        include CompositeReportHelpers
+
+        class << self
+          def xml_code
+            CallOutcomes.xml_code + ".CallResByOutcome"
+          end
+
+          def key_translations
+            ActiveSupport::OrderedHash[
+              :call_outcome, "Call outcome",
+              :outcome_type, "Type",
+              :number_of_calls_for_outcome, "Total",
+              :number_of_answered_calls_for_outcome, "Taken",
+              :number_of_unanswered_calls_for_outcome, "Lost",
+              :percentage_of_calls_for_outcome, "%",
+              :placeholder_for_bar_graph, "&nbsp;",
+              :hourglass, "&nbsp;"
+            ]
+          end
+        end
+      end
+    end
+  end
+end

data/lib/queri/stats/call_outcomes/detailed_agent_report.rb

@@ -0,0 +1,35 @@
+module Queri
+  class Stats
+    class CallOutcomes
+      class DetailedAgentReport < Queri::Stats
+        include CompositeReportHelpers
+
+        class << self
+          def xml_code
+            CallOutcomes.xml_code + ".AgentReportDetailed"
+          end
+
+          def key_translations
+            ActiveSupport::OrderedHash[
+              :agent, "Agent name",
+              :available_time, "Avail.",
+              :percentage_of_login_time_as_available, "&nbsp;",
+              :billable_time, "Bill.",
+              :percentage_of_login_time_as_billable, "&nbsp;",
+              :nonbillable_time, "NonB.",
+              :percentage_of_login_time_as_nonbillable, "&nbsp;",
+              :number_of_sales, "Sales",
+              :number_of_qualified_contacts, "QC.",
+              :number_of_contacts, "Cont.",
+              :sales_per_hour, "SPH",
+              :qualified_contacts_per_hour, "QCPH",
+              :contacts_per_hour, "CPH",
+              :percentage_of_sales_to_sales_plus_contacts, "CONV",
+              :percentage_of_sales_to_sales_plus_qualified_contacts, "QCONV"
+            ]
+          end
+        end
+      end
+    end
+  end
+end

data/lib/queri/stats/call_outcomes/nonbillable_activities.rb

@@ -0,0 +1,28 @@
+module Queri
+  class Stats
+    class CallOutcomes
+      class NonbillableActivities < Queri::Stats
+        include CompositeReportHelpers
+
+        class << self
+          def xml_code
+            CallOutcomes.xml_code + ".ActivNotBillable"
+          end
+
+          def key_translations
+            ActiveSupport::OrderedHash[
+              :activity, "Activity",
+              :number_of_times_performed, "N. Times",
+              :total_activity_duration, "Tot. Time",
+              :average_activity_duration, "Avg.",
+              :minimum_activity_duration, "Min.",
+              :maximum_activity_duration, "Max.",
+              :percentage_of_all_performed_activities, "%",
+              :placeholder_for_bar_graph, "&nbsp;"
+            ]
+          end
+        end
+      end
+    end
+  end
+end

data/lib/queri/stats/call_outcomes/outcomes.rb

@@ -0,0 +1,32 @@
+module Queri
+  class Stats
+    class CallOutcomes
+      class Outcomes < Queri::Stats
+        include AggregateReportHelpers
+
+        class << self
+          def xml_code
+            CallOutcomes.xml_code + ".GeneralRep"
+          end
+
+          def key_translations
+            ActiveSupport::OrderedHash[
+              :total_billable_time, "Total billable time:",
+              :total_agent_available_time, "Total agent available time:",
+              :total_agent_billable_activities, "Total agent billable activities:",
+              :total_nonbillable_time, "Total nonbillable time:",
+              :number_of_sales, "Number of Sales:",
+              :number_of_qualified_contacts, "Number of Qualified Contacts:",
+              :number_of_contacts, "Number of Contacts:",
+              :sales_per_hour, "Sales per Hour (SPH):",
+              :qualified_contacts_per_hour, "Qualified Contacts per Hour (QCPH):",
+              :contacts_per_hour, "Contacts per Hour (CPH):",
+              :percentage_of_sales_to_sales_plus_contacts, "Conversion index:",
+              :percentage_of_sales_to_sales_plus_qualified_contacts, "Qualified conversion index:"
+            ]
+          end
+        end
+      end
+    end
+  end
+end

data/lib/queri/stats/call_outcomes.rb

@@ -0,0 +1,11 @@
+module Queri
+  class Stats
+    class CallOutcomes
+      @@xml_code = "OutcomesDO"
+
+      def self.xml_code
+        @@xml_code
+      end
+    end
+  end
+end

data/lib/queri/version.rb

@@ -1,3 +1,3 @@
 module Queri
-  VERSION = "0.0.9"
+  VERSION = "0.0.10"
 end

data/spec/stats/call_outcomes/billable_activities_spec.rb

@@ -0,0 +1,20 @@
+require 'spec_helper'
+
+describe Queri::Stats::CallOutcomes::BillableActivities do
+  let(:report_class) { Queri::Stats::CallOutcomes::BillableActivities }
+  let(:xml_code) { report_class.xml_code }
+
+  before { Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml')) }
+
+  it_behaves_like "a report class"
+
+  it_behaves_like "a report method"
+
+  it_behaves_like "a queuemetrics report"
+
+  it_behaves_like "a stats report"
+
+  describe "An instance of", Queri::Stats::CallOutcomes::BillableActivities do
+    it_behaves_like "a composite aggregate report instance"
+  end
+end

data/spec/stats/call_outcomes/call_outcomes_spec.rb

@@ -0,0 +1,7 @@
+require 'spec_helper'
+
+describe Queri::Stats::CallOutcomes do
+  let(:report_class) { Queri::Stats::CallOutcomes }
+
+  it_behaves_like "a report class"
+end

data/spec/stats/call_outcomes/call_results_by_outcomes_spec.rb

@@ -0,0 +1,20 @@
+require 'spec_helper'
+
+describe Queri::Stats::CallOutcomes::CallResultsByOutcomes do
+  let(:report_class) { Queri::Stats::CallOutcomes::CallResultsByOutcomes }
+  let(:xml_code) { report_class.xml_code }
+
+  before { Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml')) }
+
+  it_behaves_like "a report class"
+
+  it_behaves_like "a report method"
+
+  it_behaves_like "a queuemetrics report"
+
+  it_behaves_like "a stats report"
+
+  describe "An instance of", Queri::Stats::CallOutcomes::CallResultsByOutcomes do
+    it_behaves_like "a composite aggregate report instance"
+  end
+end

data/spec/stats/call_outcomes/detailed_agent_report_spec.rb

@@ -0,0 +1,20 @@
+require 'spec_helper'
+
+describe Queri::Stats::CallOutcomes::DetailedAgentReport do
+  let(:report_class) { Queri::Stats::CallOutcomes::DetailedAgentReport }
+  let(:xml_code) { report_class.xml_code }
+
+  before { Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml')) }
+
+  it_behaves_like "a report class"
+
+  it_behaves_like "a report method"
+
+  it_behaves_like "a queuemetrics report"
+
+  it_behaves_like "a stats report"
+
+  describe "An instance of", Queri::Stats::CallOutcomes::DetailedAgentReport do
+    it_behaves_like "an agent-level report instance"
+  end
+end

data/spec/stats/call_outcomes/nonbillable_activities_spec.rb

@@ -0,0 +1,20 @@
+require 'spec_helper'
+
+describe Queri::Stats::CallOutcomes::NonbillableActivities do
+  let(:report_class) { Queri::Stats::CallOutcomes::NonbillableActivities }
+  let(:xml_code) { report_class.xml_code }
+
+  before { Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml')) }
+
+  it_behaves_like "a report class"
+
+  it_behaves_like "a report method"
+
+  it_behaves_like "a queuemetrics report"
+
+  it_behaves_like "a stats report"
+
+  describe "An instance of", Queri::Stats::CallOutcomes::NonbillableActivities do
+    it_behaves_like "a composite aggregate report instance"
+  end
+end

data/spec/stats/call_outcomes/outcomes_spec.rb

@@ -0,0 +1,20 @@
+require 'spec_helper'
+
+describe Queri::Stats::CallOutcomes::Outcomes do
+  let(:report_class) { Queri::Stats::CallOutcomes::Outcomes }
+  let(:xml_code) { report_class.xml_code }
+
+  before { Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml')) }
+
+  it_behaves_like "a report class"
+
+  it_behaves_like "a report method"
+
+  it_behaves_like "a queuemetrics report"
+
+  it_behaves_like "a stats report"
+
+  describe "An instance of", Queri::Stats::CallOutcomes::Outcomes do
+    it_behaves_like "an aggregate report instance"
+  end
+end

metadata

@@ -1,7 +1,7 @@
 --- !ruby/object:Gem::Specification
 name: queri
 version: !ruby/object:Gem::Version
-  version: 0.0.9
+  version: 0.0.10
 platform: ruby
 authors:
 - Brad Rice
@@ -143,6 +143,12 @@ files:
 - lib/queri/stats/call_distribution_by_hour/schedule_adherence_per_hour.rb
 - lib/queri/stats/call_distribution_by_hour/traffic_analysis_by_period_per_hour.rb
 - lib/queri/stats/call_distribution_by_hour/unanswered_call_wait_time_per_hour.rb
+- lib/queri/stats/call_outcomes.rb
+- lib/queri/stats/call_outcomes/billable_activities.rb
+- lib/queri/stats/call_outcomes/call_results_by_outcomes.rb
+- lib/queri/stats/call_outcomes/detailed_agent_report.rb
+- lib/queri/stats/call_outcomes/nonbillable_activities.rb
+- lib/queri/stats/call_outcomes/outcomes.rb
 - lib/queri/stats/details_of_agent_sessions_and_pauses.rb
 - lib/queri/stats/details_of_agent_sessions_and_pauses/detail_of_agent_pauses.rb
 - lib/queri/stats/details_of_agent_sessions_and_pauses/detail_of_agent_sessions.rb
@@ -234,6 +240,12 @@ files:
 - spec/stats/call_distribution_by_hour/schedule_adherence_per_hour_spec.rb
 - spec/stats/call_distribution_by_hour/traffic_analysis_by_period_per_hour_spec.rb
 - spec/stats/call_distribution_by_hour/unanswered_call_wait_time_per_hour_spec.rb
+- spec/stats/call_outcomes/billable_activities_spec.rb
+- spec/stats/call_outcomes/call_outcomes_spec.rb
+- spec/stats/call_outcomes/call_results_by_outcomes_spec.rb
+- spec/stats/call_outcomes/detailed_agent_report_spec.rb
+- spec/stats/call_outcomes/nonbillable_activities_spec.rb
+- spec/stats/call_outcomes/outcomes_spec.rb
 - spec/stats/details_of_agent_sessions_and_pauses/detail_of_agent_pauses_spec.rb
 - spec/stats/details_of_agent_sessions_and_pauses/detail_of_agent_sessions_spec.rb
 - spec/stats/details_of_agent_sessions_and_pauses/details_of_agent_sessions_and_pauses_spec.rb
@@ -361,6 +373,12 @@ test_files:
 - spec/stats/call_distribution_by_hour/schedule_adherence_per_hour_spec.rb
 - spec/stats/call_distribution_by_hour/traffic_analysis_by_period_per_hour_spec.rb
 - spec/stats/call_distribution_by_hour/unanswered_call_wait_time_per_hour_spec.rb
+- spec/stats/call_outcomes/billable_activities_spec.rb
+- spec/stats/call_outcomes/call_outcomes_spec.rb
+- spec/stats/call_outcomes/call_results_by_outcomes_spec.rb
+- spec/stats/call_outcomes/detailed_agent_report_spec.rb
+- spec/stats/call_outcomes/nonbillable_activities_spec.rb
+- spec/stats/call_outcomes/outcomes_spec.rb
 - spec/stats/details_of_agent_sessions_and_pauses/detail_of_agent_pauses_spec.rb
 - spec/stats/details_of_agent_sessions_and_pauses/detail_of_agent_sessions_spec.rb
 - spec/stats/details_of_agent_sessions_and_pauses/details_of_agent_sessions_and_pauses_spec.rb