purecloudplatformclientv2 86.0.0 → 91.0.0

data/docs/OrganizationApi.md

@@ -10,10 +10,12 @@ Method | Description
 ------------- | ------------- | -------------
 [**get_fieldconfig**](OrganizationApi.html#get_fieldconfig) | Fetch field config for an entity type
 [**get_organizations_embeddedintegration**](OrganizationApi.html#get_organizations_embeddedintegration) | Get the list of domains that will be allowed to embed PureCloud applications
+[**get_organizations_ipaddressauthentication**](OrganizationApi.html#get_organizations_ipaddressauthentication) | Get organization IP address whitelist settings
 [**get_organizations_me**](OrganizationApi.html#get_organizations_me) | Get organization.
 [**get_organizations_whitelist**](OrganizationApi.html#get_organizations_whitelist) | Use PUT /api/v2/organizations/embeddedintegration instead
 [**patch_organizations_feature**](OrganizationApi.html#patch_organizations_feature) | Update organization
 [**put_organizations_embeddedintegration**](OrganizationApi.html#put_organizations_embeddedintegration) | Update the list of domains that will be allowed to embed PureCloud applications
+[**put_organizations_ipaddressauthentication**](OrganizationApi.html#put_organizations_ipaddressauthentication) | Update organization IP address whitelist settings
 [**put_organizations_me**](OrganizationApi.html#put_organizations_me) | Update organization.
 [**put_organizations_whitelist**](OrganizationApi.html#put_organizations_whitelist) | Use PUT /api/v2/organizations/embeddedintegration instead
 {: class="table table-striped"}
@@ -140,6 +142,65 @@ This endpoint does not need any parameter.
 
 
 
+<a name="get_organizations_ipaddressauthentication"></a>
+
+## [**IpAddressAuthentication**](IpAddressAuthentication.html) get_organizations_ipaddressauthentication
+
+
+
+Get organization IP address whitelist settings
+
+
+
+Wraps GET /api/v2/organizations/ipaddressauthentication 
+
+Requires ANY permissions: 
+
+* directory:organization:admin
+
+
+### Example
+```{"language":"ruby"}
+# load the gem
+require 'purecloudplatformclientv2'
+# setup authorization
+@secret = ENV['PURECLOUD_SECRET']
+@id = ENV['PURECLOUD_CLIENT_ID']
+environment = "mypurecloud.com"
+
+@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
+
+PureCloud.configure do |config|
+  config.access_token = @authToken
+end
+
+api_instance = PureCloud::OrganizationApi.new
+
+begin
+  #Get organization IP address whitelist settings
+  result = api_instance.get_organizations_ipaddressauthentication
+  p result
+rescue PureCloud::ApiError => e
+  puts "Exception when calling OrganizationApi->get_organizations_ipaddressauthentication: #{e}"
+end
+```
+
+### Parameters
+This endpoint does not need any parameter.
+{: class="table table-striped"}
+
+
+### Return type
+
+[**IpAddressAuthentication**](IpAddressAuthentication.html)
+
+### HTTP request headers
+
+ - **Content-Type**: application/json
+ - **Accept**: application/json
+
+
+
 <a name="get_organizations_me"></a>
 
 ## [**Organization**](Organization.html) get_organizations_me
@@ -389,6 +450,71 @@ Name | Type | Description  | Notes
 
 
 
+<a name="put_organizations_ipaddressauthentication"></a>
+
+## [**IpAddressAuthentication**](IpAddressAuthentication.html) put_organizations_ipaddressauthentication(body)
+
+
+
+Update organization IP address whitelist settings
+
+
+
+Wraps PUT /api/v2/organizations/ipaddressauthentication 
+
+Requires ANY permissions: 
+
+* directory:organization:admin
+
+
+### Example
+```{"language":"ruby"}
+# load the gem
+require 'purecloudplatformclientv2'
+# setup authorization
+@secret = ENV['PURECLOUD_SECRET']
+@id = ENV['PURECLOUD_CLIENT_ID']
+environment = "mypurecloud.com"
+
+@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
+
+PureCloud.configure do |config|
+  config.access_token = @authToken
+end
+
+api_instance = PureCloud::OrganizationApi.new
+
+body = PureCloud::IpAddressAuthentication.new # IpAddressAuthentication | IP address Whitelist settings
+
+
+begin
+  #Update organization IP address whitelist settings
+  result = api_instance.put_organizations_ipaddressauthentication(body)
+  p result
+rescue PureCloud::ApiError => e
+  puts "Exception when calling OrganizationApi->put_organizations_ipaddressauthentication: #{e}"
+end
+```
+
+### Parameters
+
+Name | Type | Description  | Notes
+------------- | ------------- | ------------- | -------------
+ **body** | [**IpAddressAuthentication**](IpAddressAuthentication.html)| IP address Whitelist settings |  |
+{: class="table table-striped"}
+
+
+### Return type
+
+[**IpAddressAuthentication**](IpAddressAuthentication.html)
+
+### HTTP request headers
+
+ - **Content-Type**: application/json
+ - **Accept**: application/json
+
+
+
 <a name="put_organizations_me"></a>
 
 ## [**Organization**](Organization.html) put_organizations_me(opts)

data/docs/Prompt.md

@@ -10,8 +10,8 @@ title: Prompt
 | **id** | **String** | The prompt identifier | [optional] |
 | **name** | **String** | The prompt name. | |
 | **description** | **String** |  | [optional] |
-| **resources** | [**Array<PromptAsset>**](PromptAsset.html) |  | [optional] |
-| **current_operation** | [**Operation**](Operation.html) |  | [optional] |
+| **resources** | [**Array<PromptAsset>**](PromptAsset.html) | List of resources associated with this prompt | [optional] |
+| **current_operation** | [**Operation**](Operation.html) | Current prompt operation status | [optional] |
 | **self_uri** | **String** | The URI for this object | [optional] |
 {: class="table table-striped"}
 

data/docs/Queue.md

@@ -17,6 +17,7 @@ title: Queue
 | **created_by** | **String** | The ID of the user that created the queue. | [optional] |
 | **member_count** | **Integer** | The number of users in the queue. | [optional] |
 | **media_settings** | [**Hash<String, MediaSetting>**](MediaSetting.html) | The media settings for the queue. Valid key values: CALL, CALLBACK, CHAT, EMAIL, MESSAGE, SOCIAL_EXPRESSION, VIDEO_COMM | [optional] |
+| **routing_rules** | [**Array<RoutingRule>**](RoutingRule.html) | The routing rules for the queue, used for routing to known or preferred agents. | [optional] |
 | **bullseye** | [**Bullseye**](Bullseye.html) | The bulls-eye settings for the queue. | [optional] |
 | **acw_settings** | [**AcwSettings**](AcwSettings.html) | The ACW settings for the queue. | [optional] |
 | **skill_evaluation_method** | **String** | The skill evaluation method to use when routing conversations. | [optional] |

data/docs/QueueConversationEventTopicCall.md

@@ -29,6 +29,7 @@ title: QueueConversationEventTopicCall
 | **disconnect_reasons** | [**Array<QueueConversationEventTopicDisconnectReason>**](QueueConversationEventTopicDisconnectReason.html) |  | [optional] |
 | **fax_status** | [**QueueConversationEventTopicFaxStatus**](QueueConversationEventTopicFaxStatus.html) |  | [optional] |
 | **uui_data** | **String** |  | [optional] |
+| **wrapup** | [**QueueConversationEventTopicWrapup**](QueueConversationEventTopicWrapup.html) |  | [optional] |
 | **additional_properties** | **Object** |  | [optional] |
 {: class="table table-striped"}
 

data/docs/QueueConversationEventTopicCallback.md

@@ -27,6 +27,7 @@ title: QueueConversationEventTopicCallback
 | **disconnected_time** | **DateTime** |  | [optional] |
 | **callback_scheduled_time** | **DateTime** |  | [optional] |
 | **automated_callback_config_id** | **String** |  | [optional] |
+| **wrapup** | [**QueueConversationEventTopicWrapup**](QueueConversationEventTopicWrapup.html) |  | [optional] |
 | **additional_properties** | **Object** |  | [optional] |
 {: class="table table-striped"}
 

data/docs/QueueConversationEventTopicChat.md

@@ -20,6 +20,7 @@ title: QueueConversationEventTopicChat
 | **connected_time** | **DateTime** |  | [optional] |
 | **disconnected_time** | **DateTime** |  | [optional] |
 | **journey_context** | [**QueueConversationEventTopicJourneyContext**](QueueConversationEventTopicJourneyContext.html) |  | [optional] |
+| **wrapup** | [**QueueConversationEventTopicWrapup**](QueueConversationEventTopicWrapup.html) |  | [optional] |
 | **additional_properties** | **Object** |  | [optional] |
 {: class="table table-striped"}
 

data/docs/QueueConversationEventTopicCobrowse.md

@@ -22,6 +22,7 @@ title: QueueConversationEventTopicCobrowse
 | **provider_event_time** | **DateTime** |  | [optional] |
 | **connected_time** | **DateTime** |  | [optional] |
 | **disconnected_time** | **DateTime** |  | [optional] |
+| **wrapup** | [**QueueConversationEventTopicWrapup**](QueueConversationEventTopicWrapup.html) |  | [optional] |
 | **additional_properties** | **Object** |  | [optional] |
 {: class="table table-striped"}
 

data/docs/QueueConversationEventTopicEmail.md

@@ -25,6 +25,7 @@ title: QueueConversationEventTopicEmail
 | **direction** | **String** |  | [optional] |
 | **draft_attachments** | [**Array<QueueConversationEventTopicAttachment>**](QueueConversationEventTopicAttachment.html) |  | [optional] |
 | **spam** | **BOOLEAN** |  | [optional] |
+| **wrapup** | [**QueueConversationEventTopicWrapup**](QueueConversationEventTopicWrapup.html) |  | [optional] |
 | **additional_properties** | **Object** |  | [optional] |
 {: class="table table-striped"}
 

data/docs/QueueConversationEventTopicMessage.md

@@ -24,6 +24,7 @@ title: QueueConversationEventTopicMessage
 | **type** | **String** |  | [optional] |
 | **recipient_country** | **String** |  | [optional] |
 | **recipient_type** | **String** |  | [optional] |
+| **wrapup** | [**QueueConversationEventTopicWrapup**](QueueConversationEventTopicWrapup.html) |  | [optional] |
 | **additional_properties** | **Object** |  | [optional] |
 {: class="table table-striped"}
 

data/docs/QueueConversationEventTopicScreenshare.md

@@ -18,6 +18,7 @@ title: QueueConversationEventTopicScreenshare
 | **disconnect_type** | **String** |  | [optional] |
 | **connected_time** | **DateTime** |  | [optional] |
 | **disconnected_time** | **DateTime** |  | [optional] |
+| **wrapup** | [**QueueConversationEventTopicWrapup**](QueueConversationEventTopicWrapup.html) |  | [optional] |
 | **additional_properties** | **Object** |  | [optional] |
 {: class="table table-striped"}
 

data/docs/QueueConversationEventTopicSocialExpression.md

@@ -22,6 +22,7 @@ title: QueueConversationEventTopicSocialExpression
 | **start_hold_time** | **DateTime** |  | [optional] |
 | **connected_time** | **DateTime** |  | [optional] |
 | **disconnected_time** | **DateTime** |  | [optional] |
+| **wrapup** | [**QueueConversationEventTopicWrapup**](QueueConversationEventTopicWrapup.html) |  | [optional] |
 | **additional_properties** | **Object** |  | [optional] |
 {: class="table table-striped"}
 

data/docs/QueueConversationEventTopicVideo.md

@@ -21,6 +21,7 @@ title: QueueConversationEventTopicVideo
 | **connected_time** | **DateTime** |  | [optional] |
 | **disconnected_time** | **DateTime** |  | [optional] |
 | **msids** | **Array<String>** |  | [optional] |
+| **wrapup** | [**QueueConversationEventTopicWrapup**](QueueConversationEventTopicWrapup.html) |  | [optional] |
 | **additional_properties** | **Object** |  | [optional] |
 {: class="table table-striped"}
 

data/docs/QueueConversationSocialExpressionEventTopicCall.md

@@ -29,6 +29,7 @@ title: QueueConversationSocialExpressionEventTopicCall
 | **disconnect_reasons** | [**Array<QueueConversationSocialExpressionEventTopicDisconnectReason>**](QueueConversationSocialExpressionEventTopicDisconnectReason.html) |  | [optional] |
 | **fax_status** | [**QueueConversationSocialExpressionEventTopicFaxStatus**](QueueConversationSocialExpressionEventTopicFaxStatus.html) |  | [optional] |
 | **uui_data** | **String** |  | [optional] |
+| **wrapup** | [**QueueConversationSocialExpressionEventTopicWrapup**](QueueConversationSocialExpressionEventTopicWrapup.html) |  | [optional] |
 | **additional_properties** | **Object** |  | [optional] |
 {: class="table table-striped"}
 

data/docs/QueueConversationSocialExpressionEventTopicCallback.md

@@ -27,6 +27,7 @@ title: QueueConversationSocialExpressionEventTopicCallback
 | **disconnected_time** | **DateTime** |  | [optional] |
 | **callback_scheduled_time** | **DateTime** |  | [optional] |
 | **automated_callback_config_id** | **String** |  | [optional] |
+| **wrapup** | [**QueueConversationSocialExpressionEventTopicWrapup**](QueueConversationSocialExpressionEventTopicWrapup.html) |  | [optional] |
 | **additional_properties** | **Object** |  | [optional] |
 {: class="table table-striped"}
 

data/docs/QueueConversationSocialExpressionEventTopicChat.md

@@ -20,6 +20,7 @@ title: QueueConversationSocialExpressionEventTopicChat
 | **connected_time** | **DateTime** |  | [optional] |
 | **disconnected_time** | **DateTime** |  | [optional] |
 | **journey_context** | [**QueueConversationSocialExpressionEventTopicJourneyContext**](QueueConversationSocialExpressionEventTopicJourneyContext.html) |  | [optional] |
+| **wrapup** | [**QueueConversationSocialExpressionEventTopicWrapup**](QueueConversationSocialExpressionEventTopicWrapup.html) |  | [optional] |
 | **additional_properties** | **Object** |  | [optional] |
 {: class="table table-striped"}
 

data/docs/QueueConversationSocialExpressionEventTopicCobrowse.md

@@ -22,6 +22,7 @@ title: QueueConversationSocialExpressionEventTopicCobrowse
 | **provider_event_time** | **DateTime** |  | [optional] |
 | **connected_time** | **DateTime** |  | [optional] |
 | **disconnected_time** | **DateTime** |  | [optional] |
+| **wrapup** | [**QueueConversationSocialExpressionEventTopicWrapup**](QueueConversationSocialExpressionEventTopicWrapup.html) |  | [optional] |
 | **additional_properties** | **Object** |  | [optional] |
 {: class="table table-striped"}
 

data/docs/QueueConversationSocialExpressionEventTopicEmail.md

@@ -25,6 +25,7 @@ title: QueueConversationSocialExpressionEventTopicEmail
 | **direction** | **String** |  | [optional] |
 | **draft_attachments** | [**Array<QueueConversationSocialExpressionEventTopicAttachment>**](QueueConversationSocialExpressionEventTopicAttachment.html) |  | [optional] |
 | **spam** | **BOOLEAN** |  | [optional] |
+| **wrapup** | [**QueueConversationSocialExpressionEventTopicWrapup**](QueueConversationSocialExpressionEventTopicWrapup.html) |  | [optional] |
 | **additional_properties** | **Object** |  | [optional] |
 {: class="table table-striped"}
 

data/docs/QueueConversationSocialExpressionEventTopicMessage.md

@@ -24,6 +24,7 @@ title: QueueConversationSocialExpressionEventTopicMessage
 | **type** | **String** |  | [optional] |
 | **recipient_country** | **String** |  | [optional] |
 | **recipient_type** | **String** |  | [optional] |
+| **wrapup** | [**QueueConversationSocialExpressionEventTopicWrapup**](QueueConversationSocialExpressionEventTopicWrapup.html) |  | [optional] |
 | **additional_properties** | **Object** |  | [optional] |
 {: class="table table-striped"}
 

data/docs/QueueConversationSocialExpressionEventTopicScreenshare.md

@@ -18,6 +18,7 @@ title: QueueConversationSocialExpressionEventTopicScreenshare
 | **disconnect_type** | **String** |  | [optional] |
 | **connected_time** | **DateTime** |  | [optional] |
 | **disconnected_time** | **DateTime** |  | [optional] |
+| **wrapup** | [**QueueConversationSocialExpressionEventTopicWrapup**](QueueConversationSocialExpressionEventTopicWrapup.html) |  | [optional] |
 | **additional_properties** | **Object** |  | [optional] |
 {: class="table table-striped"}
 

data/docs/QueueConversationSocialExpressionEventTopicSocialExpression.md

@@ -22,6 +22,7 @@ title: QueueConversationSocialExpressionEventTopicSocialExpression
 | **start_hold_time** | **DateTime** |  | [optional] |
 | **connected_time** | **DateTime** |  | [optional] |
 | **disconnected_time** | **DateTime** |  | [optional] |
+| **wrapup** | [**QueueConversationSocialExpressionEventTopicWrapup**](QueueConversationSocialExpressionEventTopicWrapup.html) |  | [optional] |
 | **additional_properties** | **Object** |  | [optional] |
 {: class="table table-striped"}
 

data/docs/QueueConversationSocialExpressionEventTopicVideo.md

@@ -21,6 +21,7 @@ title: QueueConversationSocialExpressionEventTopicVideo
 | **connected_time** | **DateTime** |  | [optional] |
 | **disconnected_time** | **DateTime** |  | [optional] |
 | **msids** | **Array<String>** |  | [optional] |
+| **wrapup** | [**QueueConversationSocialExpressionEventTopicWrapup**](QueueConversationSocialExpressionEventTopicWrapup.html) |  | [optional] |
 | **additional_properties** | **Object** |  | [optional] |
 {: class="table table-striped"}
 

data/docs/QueueConversationVideoEventTopicCall.md

@@ -29,6 +29,7 @@ title: QueueConversationVideoEventTopicCall
 | **disconnect_reasons** | [**Array<QueueConversationVideoEventTopicDisconnectReason>**](QueueConversationVideoEventTopicDisconnectReason.html) |  | [optional] |
 | **fax_status** | [**QueueConversationVideoEventTopicFaxStatus**](QueueConversationVideoEventTopicFaxStatus.html) |  | [optional] |
 | **uui_data** | **String** |  | [optional] |
+| **wrapup** | [**QueueConversationVideoEventTopicWrapup**](QueueConversationVideoEventTopicWrapup.html) |  | [optional] |
 | **additional_properties** | **Object** |  | [optional] |
 {: class="table table-striped"}
 

data/docs/QueueConversationVideoEventTopicCallback.md

@@ -27,6 +27,7 @@ title: QueueConversationVideoEventTopicCallback
 | **disconnected_time** | **DateTime** |  | [optional] |
 | **callback_scheduled_time** | **DateTime** |  | [optional] |
 | **automated_callback_config_id** | **String** |  | [optional] |
+| **wrapup** | [**QueueConversationVideoEventTopicWrapup**](QueueConversationVideoEventTopicWrapup.html) |  | [optional] |
 | **additional_properties** | **Object** |  | [optional] |
 {: class="table table-striped"}
 

data/docs/QueueConversationVideoEventTopicChat.md

@@ -20,6 +20,7 @@ title: QueueConversationVideoEventTopicChat
 | **connected_time** | **DateTime** |  | [optional] |
 | **disconnected_time** | **DateTime** |  | [optional] |
 | **journey_context** | [**QueueConversationVideoEventTopicJourneyContext**](QueueConversationVideoEventTopicJourneyContext.html) |  | [optional] |
+| **wrapup** | [**QueueConversationVideoEventTopicWrapup**](QueueConversationVideoEventTopicWrapup.html) |  | [optional] |
 | **additional_properties** | **Object** |  | [optional] |
 {: class="table table-striped"}
 

data/docs/QueueConversationVideoEventTopicCobrowse.md

@@ -22,6 +22,7 @@ title: QueueConversationVideoEventTopicCobrowse
 | **provider_event_time** | **DateTime** |  | [optional] |
 | **connected_time** | **DateTime** |  | [optional] |
 | **disconnected_time** | **DateTime** |  | [optional] |
+| **wrapup** | [**QueueConversationVideoEventTopicWrapup**](QueueConversationVideoEventTopicWrapup.html) |  | [optional] |
 | **additional_properties** | **Object** |  | [optional] |
 {: class="table table-striped"}
 

data/docs/QueueConversationVideoEventTopicEmail.md

@@ -25,6 +25,7 @@ title: QueueConversationVideoEventTopicEmail
 | **direction** | **String** |  | [optional] |
 | **draft_attachments** | [**Array<QueueConversationVideoEventTopicAttachment>**](QueueConversationVideoEventTopicAttachment.html) |  | [optional] |
 | **spam** | **BOOLEAN** |  | [optional] |
+| **wrapup** | [**QueueConversationVideoEventTopicWrapup**](QueueConversationVideoEventTopicWrapup.html) |  | [optional] |
 | **additional_properties** | **Object** |  | [optional] |
 {: class="table table-striped"}
 

data/docs/QueueConversationVideoEventTopicMessage.md

@@ -24,6 +24,7 @@ title: QueueConversationVideoEventTopicMessage
 | **type** | **String** |  | [optional] |
 | **recipient_country** | **String** |  | [optional] |
 | **recipient_type** | **String** |  | [optional] |
+| **wrapup** | [**QueueConversationVideoEventTopicWrapup**](QueueConversationVideoEventTopicWrapup.html) |  | [optional] |
 | **additional_properties** | **Object** |  | [optional] |
 {: class="table table-striped"}
 

data/docs/QueueConversationVideoEventTopicScreenshare.md

@@ -18,6 +18,7 @@ title: QueueConversationVideoEventTopicScreenshare
 | **disconnect_type** | **String** |  | [optional] |
 | **connected_time** | **DateTime** |  | [optional] |
 | **disconnected_time** | **DateTime** |  | [optional] |
+| **wrapup** | [**QueueConversationVideoEventTopicWrapup**](QueueConversationVideoEventTopicWrapup.html) |  | [optional] |
 | **additional_properties** | **Object** |  | [optional] |
 {: class="table table-striped"}
 

data/docs/QueueConversationVideoEventTopicSocialExpression.md

@@ -22,6 +22,7 @@ title: QueueConversationVideoEventTopicSocialExpression
 | **start_hold_time** | **DateTime** |  | [optional] |
 | **connected_time** | **DateTime** |  | [optional] |
 | **disconnected_time** | **DateTime** |  | [optional] |
+| **wrapup** | [**QueueConversationVideoEventTopicWrapup**](QueueConversationVideoEventTopicWrapup.html) |  | [optional] |
 | **additional_properties** | **Object** |  | [optional] |
 {: class="table table-striped"}
 

data/docs/QueueConversationVideoEventTopicVideo.md

@@ -21,6 +21,7 @@ title: QueueConversationVideoEventTopicVideo
 | **connected_time** | **DateTime** |  | [optional] |
 | **disconnected_time** | **DateTime** |  | [optional] |
 | **msids** | **Array<String>** |  | [optional] |
+| **wrapup** | [**QueueConversationVideoEventTopicWrapup**](QueueConversationVideoEventTopicWrapup.html) |  | [optional] |
 | **additional_properties** | **Object** |  | [optional] |
 {: class="table table-striped"}
 

data/docs/QueueRequest.md

@@ -17,6 +17,7 @@ title: QueueRequest
 | **created_by** | **String** | The ID of the user that created the queue. | [optional] |
 | **member_count** | **Integer** | The number of users in the queue. | [optional] |
 | **media_settings** | [**Hash<String, MediaSetting>**](MediaSetting.html) | The media settings for the queue. Valid key values: CALL, CALLBACK, CHAT, EMAIL, MESSAGE, SOCIAL_EXPRESSION, VIDEO_COMM | [optional] |
+| **routing_rules** | [**Array<RoutingRule>**](RoutingRule.html) | The routing rules for the queue, used for routing to known or preferred agents. | [optional] |
 | **bullseye** | [**Bullseye**](Bullseye.html) | The bulls-eye settings for the queue. | [optional] |
 | **acw_settings** | [**AcwSettings**](AcwSettings.html) | The ACW settings for the queue. | [optional] |
 | **skill_evaluation_method** | **String** | The skill evaluation method to use when routing conversations. | [optional] |

data/docs/RecordingApi.md

@@ -421,6 +421,9 @@ recording_id = "recording_id_example" # String | Recording ID
 
 opts = { 
   format_id: "WEBM", # String | The desired media format.
+  email_format_id: "EML", # String | The desired media format when downloading an email recording.
+  chat_format_id: "ZIP", # String | The desired media format when downloading a chat recording.
+  message_format_id: "ZIP", # String | The desired media format when downloading a message recording.
   download: false, # BOOLEAN | requesting a download format of the recording
   file_name: "file_name_example", # String | the name of the downloaded fileName
   locale: "locale_example" # String | The locale for the requested file when downloading, as an ISO 639-1 code
@@ -442,6 +445,9 @@ Name | Type | Description  | Notes
  **conversation_id** | **String**| Conversation ID |  |
  **recording_id** | **String**| Recording ID |  |
  **format_id** | **String**| The desired media format. | [optional] [default to WEBM]<br />**Values**: WAV, WEBM, WAV_ULAW, OGG_VORBIS, OGG_OPUS, MP3, NONE |
+ **email_format_id** | **String**| The desired media format when downloading an email recording. | [optional] [default to EML]<br />**Values**: EML, NONE |
+ **chat_format_id** | **String**| The desired media format when downloading a chat recording. | [optional] [default to ZIP]<br />**Values**: ZIP, NONE |
+ **message_format_id** | **String**| The desired media format when downloading a message recording. | [optional] [default to ZIP]<br />**Values**: ZIP, NONE |
  **download** | **BOOLEAN**| requesting a download format of the recording | [optional] [default to false] |
  **file_name** | **String**| the name of the downloaded fileName | [optional]  |
  **locale** | **String**| The locale for the requested file when downloading, as an ISO 639-1 code | [optional]  |
@@ -904,6 +910,9 @@ orphan_id = "orphan_id_example" # String | Orphan ID
 
 opts = { 
   format_id: "WEBM", # String | The desired media format.
+  email_format_id: "EML", # String | The desired media format when downloading an email recording.
+  chat_format_id: "ZIP", # String | The desired media format when downloading a chat recording.
+  message_format_id: "ZIP", # String | The desired media format when downloading a message recording.
   download: false, # BOOLEAN | requesting a download format of the recording
   file_name: "file_name_example", # String | the name of the downloaded fileName
   locale: "locale_example" # String | The locale for the requested file when downloading, as an ISO 639-1 code
@@ -924,6 +933,9 @@ Name | Type | Description  | Notes
 ------------- | ------------- | ------------- | -------------
  **orphan_id** | **String**| Orphan ID |  |
  **format_id** | **String**| The desired media format. | [optional] [default to WEBM]<br />**Values**: WAV, WEBM, WAV_ULAW, OGG_VORBIS, OGG_OPUS, MP3, NONE |
+ **email_format_id** | **String**| The desired media format when downloading an email recording. | [optional] [default to EML]<br />**Values**: EML, NONE |
+ **chat_format_id** | **String**| The desired media format when downloading a chat recording. | [optional] [default to ZIP]<br />**Values**: ZIP, NONE |
+ **message_format_id** | **String**| The desired media format when downloading a message recording. | [optional] [default to ZIP]<br />**Values**: ZIP, NONE |
  **download** | **BOOLEAN**| requesting a download format of the recording | [optional] [default to false] |
  **file_name** | **String**| the name of the downloaded fileName | [optional]  |
  **locale** | **String**| The locale for the requested file when downloading, as an ISO 639-1 code | [optional]  |