otrs_connector 0.5.0

data/.document

@@ -0,0 +1,5 @@
+lib/**/*.rb
+bin/*
+- 
+features/**/*.feature
+LICENSE.txt

data/Gemfile

@@ -0,0 +1,16 @@
+source "http://rubygems.org"
+# Add dependencies required to use your gem here.
+# Example:
+#   gem "activesupport", ">= 2.3.5"
+
+gem 'rails', ">= 3.0.0"
+
+# Add dependencies to develop your gem here.
+# Include everything needed to run rake, tests, features, etc.
+group :development do
+  gem "shoulda", ">= 0"
+  gem "rdoc", "~> 3.12"
+  gem "bundler", "~> 1.1.1"
+  gem "jeweler", "~> 1.8.3"
+  #gem "rcov", ">= 0"
+end

data/Gemfile.lock

@@ -0,0 +1,100 @@
+GEM
+  remote: http://rubygems.org/
+  specs:
+    actionmailer (3.2.3)
+      actionpack (= 3.2.3)
+      mail (~> 2.4.4)
+    actionpack (3.2.3)
+      activemodel (= 3.2.3)
+      activesupport (= 3.2.3)
+      builder (~> 3.0.0)
+      erubis (~> 2.7.0)
+      journey (~> 1.0.1)
+      rack (~> 1.4.0)
+      rack-cache (~> 1.2)
+      rack-test (~> 0.6.1)
+      sprockets (~> 2.1.2)
+    activemodel (3.2.3)
+      activesupport (= 3.2.3)
+      builder (~> 3.0.0)
+    activerecord (3.2.3)
+      activemodel (= 3.2.3)
+      activesupport (= 3.2.3)
+      arel (~> 3.0.2)
+      tzinfo (~> 0.3.29)
+    activeresource (3.2.3)
+      activemodel (= 3.2.3)
+      activesupport (= 3.2.3)
+    activesupport (3.2.3)
+      i18n (~> 0.6)
+      multi_json (~> 1.0)
+    arel (3.0.2)
+    builder (3.0.0)
+    erubis (2.7.0)
+    git (1.2.5)
+    hike (1.2.1)
+    i18n (0.6.0)
+    jeweler (1.8.3)
+      bundler (~> 1.0)
+      git (>= 1.2.5)
+      rake
+      rdoc
+    journey (1.0.3)
+    json (1.6.6)
+    mail (2.4.4)
+      i18n (>= 0.4.0)
+      mime-types (~> 1.16)
+      treetop (~> 1.4.8)
+    mime-types (1.18)
+    multi_json (1.3.2)
+    polyglot (0.3.3)
+    rack (1.4.1)
+    rack-cache (1.2)
+      rack (>= 0.4)
+    rack-ssl (1.3.2)
+      rack
+    rack-test (0.6.1)
+      rack (>= 1.0)
+    rails (3.2.3)
+      actionmailer (= 3.2.3)
+      actionpack (= 3.2.3)
+      activerecord (= 3.2.3)
+      activeresource (= 3.2.3)
+      activesupport (= 3.2.3)
+      bundler (~> 1.0)
+      railties (= 3.2.3)
+    railties (3.2.3)
+      actionpack (= 3.2.3)
+      activesupport (= 3.2.3)
+      rack-ssl (~> 1.3.2)
+      rake (>= 0.8.7)
+      rdoc (~> 3.4)
+      thor (~> 0.14.6)
+    rake (0.9.2.2)
+    rdoc (3.12)
+      json (~> 1.4)
+    shoulda (3.0.1)
+      shoulda-context (~> 1.0.0)
+      shoulda-matchers (~> 1.0.0)
+    shoulda-context (1.0.0)
+    shoulda-matchers (1.0.0)
+    sprockets (2.1.2)
+      hike (~> 1.2)
+      rack (~> 1.0)
+      tilt (~> 1.1, != 1.3.0)
+    thor (0.14.6)
+    tilt (1.3.3)
+    treetop (1.4.10)
+      polyglot
+      polyglot (>= 0.3.1)
+    tzinfo (0.3.33)
+
+PLATFORMS
+  ruby
+
+DEPENDENCIES
+  bundler (~> 1.1.1)
+  jeweler (~> 1.8.3)
+  rails (>= 3.0.0)
+  rdoc (~> 3.12)
+  shoulda

data/LICENSE.txt

@@ -0,0 +1,20 @@
+Copyright (c) 2012 Brian Goff
+
+Permission is hereby granted, free of charge, to any person obtaining
+a copy of this software and associated documentation files (the
+"Software"), to deal in the Software without restriction, including
+without limitation the rights to use, copy, modify, merge, publish,
+distribute, sublicense, and/or sell copies of the Software, and to
+permit persons to whom the Software is furnished to do so, subject to
+the following conditions:
+
+The above copyright notice and this permission notice shall be
+included in all copies or substantial portions of the Software.
+
+THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND,
+EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF
+MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND
+NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE
+LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION
+OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION
+WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

data/README.rdoc

@@ -0,0 +1,19 @@
+= otrs_connector
+
+Description goes here.
+
+== Contributing to otrs_connector
+ 
+* Check out the latest master to make sure the feature hasn't been implemented or the bug hasn't been fixed yet.
+* Check out the issue tracker to make sure someone already hasn't requested it and/or contributed it.
+* Fork the project.
+* Start a feature/bugfix branch.
+* Commit and push until you are happy with your contribution.
+* Make sure to add tests for it. This is important so I don't break it in a future version unintentionally.
+* Please try not to mess with the Rakefile, version, or history. If you want to have your own version, or is otherwise necessary, that is fine, but please isolate to its own commit so I can cherry-pick around it.
+
+== Copyright
+
+Copyright (c) 2012 Brian Goff. See LICENSE.txt for
+further details.
+

data/Rakefile

@@ -0,0 +1,53 @@
+# encoding: utf-8
+
+require 'rubygems'
+require 'bundler'
+begin
+  Bundler.setup(:default, :development)
+rescue Bundler::BundlerError => e
+  $stderr.puts e.message
+  $stderr.puts "Run `bundle install` to install missing gems"
+  exit e.status_code
+end
+require 'rake'
+
+require 'jeweler'
+Jeweler::Tasks.new do |gem|
+  # gem is a Gem::Specification... see http://docs.rubygems.org/read/chapter/20 for more options
+  gem.name = "otrs_connector"
+  gem.homepage = "http://github.com/cpuguy83/otrs_connector"
+  gem.license = "MIT"
+  gem.summary = %Q{Connects OTRS API to create tikets, manipulate CI's, etc.}
+  gem.description = %Q{Connect your RAILS app to OTRS/ITSM}
+  gem.email = "cpuguy83@gmail.com"
+  gem.authors = ["Brian Goff"]
+  # dependencies defined in Gemfile
+end
+Jeweler::RubygemsDotOrgTasks.new
+
+require 'rake/testtask'
+Rake::TestTask.new(:test) do |test|
+  test.libs << 'lib' << 'test'
+  test.pattern = 'test/**/test_*.rb'
+  test.verbose = true
+end
+
+#require 'rcov/rcovtask'
+#Rcov::RcovTask.new do |test|
+#  test.libs << 'test'
+#  test.pattern = 'test/**/test_*.rb'
+#  test.verbose = true
+#  test.rcov_opts << '--exclude "gems/*"'
+#end
+
+#task :default => :test
+
+require 'rdoc/task'
+Rake::RDocTask.new do |rdoc|
+  version = File.exist?('VERSION') ? File.read('VERSION') : ""
+
+  rdoc.rdoc_dir = 'rdoc'
+  rdoc.title = "otrs_connector #{version}"
+  rdoc.rdoc_files.include('README*')
+  rdoc.rdoc_files.include('lib/**/*.rb')
+end

data/VERSION

@@ -0,0 +1 @@
+0.5.0

data/lib/otrs/change/state.rb

@@ -0,0 +1,46 @@
+class OTRS::Change::State < OTRS::Change
+  @@class = 'ITSM::ChangeManagement::Change::State'
+  
+  def self.set_accessor(key)
+    attr_accessor key.to_sym
+  end
+  
+  def persisted?
+    false
+  end
+  
+  def attributes
+    attributes = {}
+    self.instance_variables.each do |v|
+      attributes[v.to_s.gsub('@','').to_sym] = self.instance_variable_get(v)
+    end
+    attributes
+  end
+  
+  def initialize(attributes = {})
+    attributes.each do |name, value|
+      self.class.set_accessor(name.to_s.underscore)
+      send("#{name.to_s.underscore.to_sym}=", value)
+    end
+  end
+  
+  def self.all
+    data = { 'Class' => @@class, 'UserID' => 1 }
+    params = { :object => 'StateMachineObject', :method => 'StateList', :data => data }
+    a = connect(params).flatten
+    b = self.superclass.superclass::Relation.new
+    a.each do |c|
+      tmp = {}
+      c.each do |key,value|
+        case key
+        when "Key" then tmp[:id] = value
+        when "Value" then tmp[:name] = value
+        end
+      end
+      c = tmp
+      b << new(c)
+    end
+    b
+  end
+    
+end

data/lib/otrs/change/work_order.rb

@@ -0,0 +1,251 @@
+class OTRS::Change::WorkOrder < OTRS::Change
+
+  attr_accessor :work_order_free_key15,
+:accounted_time,
+:work_order_title,
+:instruction_plain,
+:work_order_free_text24,
+:work_order_free_key24,
+:work_order_free_text18,
+:planned_start_time,
+:work_order_free_key7,
+:work_order_free_text2,
+:work_order_free_text22,
+:work_order_free_key33,
+:planned_end_time,
+:work_order_free_key18,
+:work_order_free_key9,
+:work_order_free_text14,
+:work_order_agent_id,
+:work_order_free_text21,
+:work_order_free_text11,
+:work_order_free_text38,
+:create_time,
+:work_order_free_key32,
+:work_order_free_text19,
+:work_order_free_text29,
+:report_plain,
+:work_order_free_key25,
+:work_order_free_text1,
+:work_order_free_key39,
+:work_order_free_text28,
+:work_order_state_id,
+:work_order_free_text27,
+:work_order_free_text37,
+:work_order_free_key14,
+:work_order_free_key31,
+:work_order_free_key36,
+:work_order_free_key43,
+:work_order_free_text40,
+:work_order_free_key19,
+:work_order_free_key1,
+:planned_effort,
+:actual_end_time,
+:work_order_free_text49,
+:work_order_free_key50,
+:work_order_free_key2,
+:instruction,
+:work_order_free_text30,
+:create_by,
+:work_order_state,
+:work_order_free_key21,
+:work_order_free_text8,
+:work_order_free_text47,
+:change_time,
+:work_order_free_key5,
+:work_order_free_text4,
+:work_order_free_key16,
+:work_order_free_text39,
+:work_order_free_text3,
+:work_order_free_key28,
+:work_order_free_text15,
+:work_order_free_key29,
+:work_order_free_text13,
+:work_order_free_key6,
+:work_order_free_text7,
+:work_order_free_text25,
+:work_order_free_text12,
+:work_order_free_text26,
+:work_order_free_key22,
+:work_order_free_text46,
+:work_order_free_key37,
+:actual_start_time,
+:work_order_free_key44,
+:work_order_free_text41,
+:work_order_type_id,
+:work_order_free_key40,
+:work_order_free_key10,
+:work_order_free_text44,
+:change_id,
+:work_order_free_text5,
+:work_order_free_key23,
+:work_order_free_key12,
+:work_order_free_text16,
+:work_order_free_text43,
+:change_by,
+:work_order_state_signal,
+:work_order_free_key27,
+:work_order_free_key17,
+:work_order_free_text42,
+:work_order_free_text34,
+:work_order_free_key47,
+:work_order_free_key35,
+:work_order_free_key4,
+:work_order_id,
+:work_order_free_text6,
+:work_order_free_text48,
+:work_order_free_key41,
+:work_order_free_key30,
+:work_order_free_key26,
+:report,
+:work_order_free_key42,
+:work_order_free_key49,
+:work_order_free_text10,
+:work_order_free_text9,
+:work_order_free_key45,
+:work_order_number,
+:work_order_free_text33,
+:work_order_free_text17,
+:work_order_free_text45,
+:work_order_free_text35,
+:work_order_free_text50,
+:work_order_free_key46,
+:work_order_free_key34,
+:work_order_free_text32,
+:work_order_free_key20,
+:work_order_free_key48,
+:work_order_free_text20,
+:work_order_free_text31,
+:work_order_free_text36,
+:work_order_free_key3,
+:work_order_free_key11,
+:work_order_type,
+:work_order_free_text23,
+:work_order_free_key8,
+:work_order_free_key38,
+:work_order_free_key13
+
+
+
+  #def self.set_accessor(key)
+  #  attr_accessor key.to_sym
+  #end
+  
+  def persisted?
+    false
+  end
+  
+  def initialize(attributes = {})
+    attributes.each do |name, value|
+      #self.class.set_accessor(name.to_s.underscore)
+      send("#{name.to_s.underscore.to_sym}=", value)
+    end
+  end
+  
+  def attributes
+    attributes = {}
+    self.instance_variables.each do |v|
+      attributes[v.to_s.gsub('@','').to_sym] = self.instance_variable_get(v)
+    end
+    attributes
+  end
+  
+  def save
+    self.create(self.attributes)
+  end
+  
+  def create(attributes)
+    tmp = {}
+    attributes.each do |key,value|
+      tmp[key.to_s.camelize.to_sym] = value
+    end
+    attributes = tmp
+    attributes[:UserID] = '1'
+    attributes[:ChangeID] = attributes[:ChangeId]
+    attributes.delete(:ChangeId)
+    data = attributes
+    params = { :object => 'WorkOrderObject', :method => 'WorkOrderAdd', :data => data }
+    a = connect(params)
+    id = a.first
+    if id.nil?
+      nil
+    else
+      b = self.class.find(id)
+      attributes = b.attributes
+      attributes.each do |key,value|
+        instance_variable_set "@#{key.to_s}", value
+      end
+      b
+    end
+  end
+  
+  def update_attributes(attributes)
+    tmp = {}
+    attributes.each do |key,value|
+      tmp[key.to_s.camelize] = value      #Copies ruby style keys to camel case for OTRS
+    end
+    tmp['WorkOrderID'] = @work_order_id
+    data = tmp
+    params = { :object => 'WorkOrderObject', :method => 'WorkOrderUpdate', :data => data }
+    a = connect(params)
+    if a.first.nil?
+      nil
+    else
+      return self
+    end
+  end
+  
+  def self.find(id)
+    data = { 'WorkOrderID' => id, 'UserID' => 1 }
+    params = { :object => 'WorkOrderObject', :method => 'WorkOrderGet', :data => data }
+    self.object_preprocessor connect(params)
+  end
+  
+  def destroy
+    id = @change_id
+    if self.class.find(id)
+      data = { 'ChangeID' => id, 'UserID' => 1 }
+      params = { :object => 'WorkOrderObject', :method => 'WorkOrderDelete', :data => data }
+      connect(params)
+      "WorkOrderID #{id} deleted"
+    else
+      raise "NoSuchWorkOrderID #{id}"
+    end
+  end
+  
+  def self.where(attributes)
+    tmp = {}
+    attributes.each do |key,value|
+      tmp[key.to_s.camelize] = value      #Copies ruby style keys to camel case for OTRS
+    end
+    data = tmp
+    params = { :object => 'WorkOrderObjectCustom', :method => 'WorkOrderSearch', :data => data }
+    a = connect(params).flatten
+    results = self.superclass::Relation.new
+    a.each do |c|
+      results << self.new(c)
+    end
+    results
+  end
+  
+  def change
+    self.class.superclass::Change.find(self.change_id)
+  end
+  
+  def name
+    self.work_order_title
+  end
+  
+  def title
+    self.work_order_title
+  end
+  
+  def id
+    self.work_order_id
+  end
+  
+  def status
+    self.work_order_status
+  end
+  
+end