help_desk_dashboard 0.0.1

data/bin/help_desk_dashboard.rb

@@ -0,0 +1,19 @@
+$stdout.sync = true
+
+require_relative '../lib/help-desk-dashboard/provider_factory'
+
+ENV['HTTP_PROXY'] = nil
+ENV['CONFIG_FILE'] ||= 'config.json'
+
+config = JSON.parse File.read(ENV['CONFIG_FILE'])
+config['thread_limit'] = ENV['THREAD_LIMIT'] ||= '5'
+provider_factory = ProviderFactory.new
+provider = provider_factory.create config
+requests = provider.get_requests
+
+public_web_dir = File.join File.dirname(__FILE__) + '/../lib/help-desk-dashboard/web/public'
+data_file = File.join public_web_dir, 'data.json'
+File.write data_file, requests.to_json
+FileUtils.cp_r "#{public_web_dir}/.", config['output_dir']
+
+puts 'Done.'

data/lib/help-desk-dashboard/provider_factory.rb

@@ -0,0 +1,9 @@
+class ProviderFactory
+
+  def create(config)
+    path = File.join File.dirname(__FILE__), 'providers', config['provider'], config['version'], 'provider.rb'
+    load path
+    Provider.new config
+  end
+
+end

data/lib/help-desk-dashboard/providers/service-desk-plus/8.1/provider.rb

@@ -0,0 +1,11 @@
+class Provider
+
+  def initialize(config)
+
+  end
+
+  def get_requests
+
+  end
+
+end

data/lib/help-desk-dashboard/providers/track-it/2003.10.1/navigator.rb

@@ -0,0 +1,13 @@
+class Navigator
+
+  def initialize(b, base_url)
+    @b = b
+    @base_url = base_url
+  end
+
+  def goto(relative_url)
+    url = File.join @base_url, relative_url
+    @b.goto url
+  end
+
+end

data/lib/help-desk-dashboard/providers/track-it/2003.10.1/parallel_request_scraper.rb

@@ -0,0 +1,42 @@
+require 'thread'
+require 'watir-webdriver'
+require_relative 'request_scraper'
+require_relative 'user_operations'
+
+class ParallelRequestScraper
+
+  def initialize(url, user, thread_limit)
+    @url = url
+    @user = user
+    @thread_limit = thread_limit
+  end
+
+  def scrape(request_ids)
+    queue = request_ids.clone
+    threads = []
+    requests = []
+    mutex = Mutex.new
+
+    @thread_limit.times do
+      threads << Thread.new do
+        b = Watir::Browser.new
+        navigator = Navigator.new b, @url
+        user_operations = UserOperations.new b, navigator
+        user_operations.login @user
+        request_scraper = RequestScraper.new b, navigator
+        until queue.empty?
+          id = nil
+          mutex.synchronize do
+            id = queue.pop
+          end
+          break unless id
+          requests << request_scraper.scrape(id)
+        end
+        b.close
+      end
+    end
+    threads.each { |t| t.join }
+    requests
+  end
+
+end

data/lib/help-desk-dashboard/providers/track-it/2003.10.1/provider.rb

@@ -0,0 +1,27 @@
+require 'watir-webdriver'
+require_relative 'navigator'
+require_relative 'parallel_request_scraper'
+require_relative 'user_operations'
+
+class Provider
+
+  def initialize(config)
+    @config = config
+  end
+
+  def get_requests
+    url = @config['url']
+    users = @config['users']
+
+    b = Watir::Browser.new
+    navigator = Navigator.new b, url
+    user_operations = UserOperations.new b, navigator
+    request_ids = user_operations.get_request_ids users
+    b.close
+
+    user = users.first
+    parallel_request_scraper = ParallelRequestScraper.new url, user, @config['thread_limit'].to_i
+    parallel_request_scraper.scrape request_ids
+  end
+
+end

data/lib/help-desk-dashboard/providers/track-it/2003.10.1/request_scraper.rb

@@ -0,0 +1,48 @@
+require 'time'
+
+class RequestScraper
+
+  def initialize(b, navigator)
+    @b = b
+    @navigator = navigator
+  end
+
+  def scrape(id)
+    @navigator.goto "hd/ticket/euTicketView.ssp?ticket_id=#{id}&log=show"
+    cells = @b.tables[1].tds.to_a
+    {
+        id: @b.text.match(/Request #(\d+)/)[1],
+        title: cells[0].text,
+        status: cells[2].text,
+        service: cells[3].text,
+        request_type: cells[4].text,
+        time_spent: cells[6].text,
+        priority: cells[7].text,
+        deadline: Time.parse(cells[8].text),
+        submitted_to: cells[10].text,
+        submitted_by: cells[11].text.upcase,
+        submitted_on: Time.parse(cells[12].text),
+        assigned_to: cells[15].text.upcase,
+        assigned_by: cells[16].text,
+        assigned_on: Time.parse(cells[17].text),
+        department_id: cells[19].text,
+        closed_by: cells[20].text,
+        closed_on: cells[21].text == 'None' ? 'None' : Time.parse(cells[21].text)
+    }.merge scrape_resolved_data_from_audit_log
+  end
+
+  private
+
+  def scrape_resolved_data_from_audit_log
+    rows = @b.tables[3].trs.to_a
+    index = rows.index { |r| r.text =~ /Resolved by/ }
+    return {} unless index
+    text = rows[index-1].text
+    matches = text.match /(.+) by (.+)/
+    {
+        resolved_on: Time.parse(matches[1]),
+        resolved_by: matches[2].upcase
+    }
+  end
+
+end

data/lib/help-desk-dashboard/providers/track-it/2003.10.1/user_operations.rb

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+class UserOperations
+
+  def initialize(b, navigator)
+    @b = b
+    @navigator = navigator
+  end
+
+  def login(user)
+    @navigator.goto 'hd/index.ssp'
+    @b.text_field(name: 'user_id').set user['username']
+    @b.text_field(name: 'user_pwd').set user['password']
+    @b.button(value: 'Log on').click
+  end
+
+  def get_request_ids(users)
+    users = [users].flatten
+    request_ids = users.map do |user|
+      login user
+      @navigator.goto 'hd/ticket/euTicketFind.ssp'
+      @b.button(value: 'Find').click
+      request_locations = get_request_locations
+      request_locations.map { |l| l.match(/ticket_id=(\d+)/)[1].to_i }
+    end
+    request_ids.flatten
+  end
+
+  private
+
+  def get_request_locations
+    links = []
+    5.times do
+      links = @b.links(href: /euTicketView\.ssp\?ticket_id=/).to_a
+      break unless links.empty?
+      sleep 2
+    end
+    puts "No requests found.\n\n#{@b.html}" if links.empty?
+    links.map { |link| link.href }.reverse
+  end
+
+end

data/lib/help-desk-dashboard/providers/track-it/2003.10.1/user_request_scraper.rb

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+require 'time'
+require 'watir-webdriver'
+require_relative 'request_scraper'
+
+class UserRequestScraper
+
+  def initialize(b)
+    @b = b
+  end
+
+  def scrape
+    @b.goto 'hd/ticket/euTicketFind.ssp'
+    @b.button(value: 'Find').click
+    request_locations = get_request_locations
+    request_ids = request_locations.map { |l| l.match(/ticket_id=(\d+)/)[1].to_i }
+    request_scraper = RequestScraper.new @b
+    request_scraper.scrape_range request_ids
+  end
+
+  private
+
+  def get_request_locations
+    links = []
+    5.times do
+      links = @b.links(href: /euTicketView\.ssp\?ticket_id=/).to_a
+      break unless links.empty?
+      sleep 2
+    end
+    puts "No requests found.\n\n#{@b.html}" if links.empty?
+    links.map { |link| link.href }.reverse
+  end
+
+end

data/lib/help-desk-dashboard/web/config.ru

@@ -0,0 +1,16 @@
+require 'rack'
+
+use Rack::Static,
+    :urls => %w(/bootstrap /css /js /data.json),
+    :root => 'public'
+
+run lambda { |env|
+  [
+      200,
+      {
+          'Content-Type' => 'text/html',
+          'Cache-Control' => 'public, max-age=86400'
+      },
+      File.open('public/index.html', File::RDONLY)
+  ]
+}