gitlab_support_readiness 1.0.50 → 1.0.51

checksums.yaml

@@ -1,7 +1,7 @@
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data/lib/support_readiness/support_super_form_processor/gratis_request.rb

@@ -0,0 +1,191 @@
+# frozen_string_literal: true
+
+# Defines the module Readiness.
+module Readiness
+  # Defines the module SupportSuperFormProcessor
+  module SupportSuperFormProcessor
+    ##
+    # Defines the class GratisRequest within the module {Readiness::Zendesk}.
+    #
+    # @author Jason Colyer
+    # @since 1.0.51
+    class GratisRequest < Readiness::Client
+      ##
+      # Process a Gratis Request request
+      #
+      # @author Jason Colyer
+      # @since 1.0.51
+      def self.process!(sfdc_client, zendesk_client)
+        @sfdc_client = sfdc_client
+        @zendesk_client = zendesk_client
+        zd_user
+        ticket = Readiness::Zendesk::Tickets.new
+        ticket.email_ccs = [
+          { user_id: zd_user.id }
+        ]
+        ticket.requester = { name: customer_name, email: customer_email }
+        ticket.comment = { html_body: body }
+        ticket.subject = 'Gratis Support Request'
+        ticket.tags = %w[support_gratis_request manual_support_upgrade]
+        ticket.priority = 'medium'
+        ticket.status = 'new'
+        ticket.ticket_form_id = 12829030177948
+        ticket.custom_fields = [
+          { id: 360020614420,  value: 'aof_other' },
+          { id: 360020735259,  value: 'stage-frt' },
+          { id: 360004394559,  value: 'free_plan' },
+          { id: 360005183820,  value: zd_user.name },
+          { id: 360005248219,  value: zd_user.email },
+          { id: 360020735319,  value: 'medium' },
+          { id: 360020288373,  value: ticket_arr },
+          { id: 360014776453,  value: 'medium' },
+          { id: 45195248,      value: 'created_by_agent' },
+          { id: 360018253094,  value: region },
+          { id: 6978327875612, value: opportunity_link.split('/')[-2] }
+        ]
+        create = Readiness::Zendesk::Tickets.create!(@zendesk_client, ticket)
+        puts "Ticket created: https://gitlab.zendesk.com/agent/tickets/#{create.id}"
+      end
+
+      ##
+      # Sets the global variable requester
+      #
+      # @author Jason Colyer
+      # @since 1.0.51
+      def self.requester
+        @requester ||= Readiness::SupportSuperFormProcessor::Shared.gitlab_user_check(@gitlab_admin_client, requester_email)
+      end
+
+      ##
+      # Sets the global variable requester_email
+      #
+      # @author Jason Colyer
+      # @since 1.0.51
+      def self.requester_email
+        @requester_email ||= ENV.fetch('REQUESTER_EMAIL')
+      end
+
+      ##
+      # Sets the global variable zd_user
+      #
+      # @author Jason Colyer
+      # @since 1.0.51
+      def self.zd_user
+        @zd_user ||= Readiness::SupportSuperFormProcessor::Shared.zendesk_user_check(@zendesk_client, requester_email)
+      end
+
+      ##
+      # Sets the global variable customer_email
+      #
+      # @author Jason Colyer
+      # @since 1.0.51
+      def self.customer_email
+        @customer_email ||= ENV.fetch('GRATIS_CUSTOMER_EMAIL')
+      end
+
+      ##
+      # Sets the global variable customer_name
+      #
+      # @author Jason Colyer
+      # @since 1.0.51
+      def self.customer_name
+        @customer_name ||= ENV.fetch('GRATIS_CUSTOMER_NAME')
+      end
+
+      ##
+      # Sets the global variable opportunity_link
+      #
+      # @author Jason Colyer
+      # @since 1.0.51
+      def self.opportunity_link
+        @opportunity_link ||= ENV.fetch('GRATIS_OPPORTUNITY_LINK')
+      end
+
+      ##
+      # Sets the global variable context
+      #
+      # @author Jason Colyer
+      # @since 1.0.51
+      def self.context
+        @context ||= ENV.fetch('GRATIS_CONTEXT')
+      end
+
+      ##
+      # Sets the global variable region
+      #
+      # @author Jason Colyer
+      # @since 1.0.51
+      def self.region
+        @region ||= ENV.fetch('GRATIS_REGION')
+      end
+
+      ##
+      # Sets the global variable sfdc_opportunity
+      #
+      # @author Jason Colyer
+      # @since 1.0.51
+      def self.sfdc_opportunity
+        @sfdc_opportunity ||= fetch_sfdc_opportunity
+      end
+
+      ##
+      # Gets the SFDC Opportunity information
+      #
+      # @author Jason Colyer
+      # @since 1.0.51
+      def self.fetch_sfdc_opportunity
+        query = Readiness::Salesforce::Queries.new(opportunity_query)
+        results = Readiness::Salesforce::Queries.run!(@sfdc_client, query)
+        results.first
+      end
+      
+      ##
+      # Returns a SOQL query string to get Opportunity info
+      #
+      # @author Jason Colyer
+      # @since 1.0.51
+      def self.opportunity_query
+        <<~STRING
+          SELECT
+            Opportunity.Id,
+            Opportunity.ARR__c
+          FROM Opportunity
+          WHERE
+            Opportunity.Id = '#{opportunity_link.split('/')[-2]}'
+        STRING
+      end
+
+      ##
+      # Returns the ARR to use for a ticket
+      #
+      # @author Jason Colyer
+      # @since 1.0.51
+      def self.ticket_arr
+        (sfdc_opportunity.nil? ? 0 : sfdc_opportunity.ARR__c.to_i)
+      end
+
+      ##
+      # Returns the body to use for a ticket
+      #
+      # @author Jason Colyer
+      # @since 1.0.51
+      def self.body
+        <<~STRING
+          Greetings #{customer_name} !
+
+          We have been notified you are in need of some assistance. The context we were provided is as follows:
+
+          <pre>
+          #{context}
+          </pre>
+
+          Our Support team will review this request, but please feel free to reply back with any further information that may assist us in assisting you.
+
+          Thank you,
+
+          GitLab Support
+        STRING
+      end
+    end
+  end
+end

data/lib/support_readiness/support_super_form_processor.rb

@@ -40,6 +40,7 @@ module Readiness
     require "#{__dir__}/support_super_form_processor/global_ir_wider_community_license"
     require "#{__dir__}/support_super_form_processor/global_set_collaboration_id"
     require "#{__dir__}/support_super_form_processor/global_toggle_escalation"
+    require "#{__dir__}/support_super_form_processor/gratis_request"
     require "#{__dir__}/support_super_form_processor/gratis_support_extension"
     require "#{__dir__}/support_super_form_processor/gratis_support_former_customer"
     require "#{__dir__}/support_super_form_processor/gratis_support_migration"

data/lib/support_readiness/zendesk/tickets.rb

@@ -10,7 +10,7 @@ module Readiness
     # @author Jason Colyer
     # @since 1.0.0
     class Tickets < Readiness::Client
-      attr_accessor :assignee_id, :additional_tags, :brand_id, :collaborator_ids, :comment, :created_at, :custom_fields, :custom_status_id, :description, :due_at, :email_cc_ids, :email_ccs, :fields, :follower_ids, :followup_ids, :group_id, :has_incidents, :id, :is_public, :organization_id, :priority, :problem_id, :remove_tags, :requester_id, :satisfaction_rating, :status, :subject, :submitter_id, :tags, :ticket_form_id, :type, :updated_at, :via, :via_followup_source_id
+      attr_accessor :assignee_id, :additional_tags, :brand_id, :collaborator_ids, :comment, :created_at, :custom_fields, :custom_status_id, :description, :due_at, :email_cc_ids, :email_ccs, :fields, :follower_ids, :followup_ids, :group_id, :has_incidents, :id, :is_public, :organization_id, :priority, :problem_id, :remove_tags, :requester, :requester_id, :satisfaction_rating, :status, :subject, :submitter_id, :tags, :ticket_form_id, :type, :updated_at, :via, :via_followup_source_id
 
       ##
       # Creates a new {Readiness::Zendesk::Tickets} instance
@@ -45,6 +45,7 @@ module Readiness
         @priority = object['priority']
         @problem_id = object['problem_id']
         @remove_tags = object['remove_tags']
+        @requester = object['requester']
         @requester_id = object['request_id']
         @satisfaction_rating = object['satisfaction_rating']
         @status = object['status']

metadata

@@ -1,7 +1,7 @@
 --- !ruby/object:Gem::Specification
 name: gitlab_support_readiness
 version: !ruby/object:Gem::Version
-  version: 1.0.50
+  version: 1.0.51
 platform: ruby
 authors:
 - Jason Colyer
@@ -347,6 +347,7 @@ files:
 - lib/support_readiness/support_super_form_processor/global_set_collaboration_id.rb
 - lib/support_readiness/support_super_form_processor/global_set_org_ase.rb
 - lib/support_readiness/support_super_form_processor/global_toggle_escalation.rb
+- lib/support_readiness/support_super_form_processor/gratis_request.rb
 - lib/support_readiness/support_super_form_processor/gratis_support_extension.rb
 - lib/support_readiness/support_super_form_processor/gratis_support_former_customer.rb
 - lib/support_readiness/support_super_form_processor/gratis_support_migration.rb