gitlab_support_readiness 1.0.101 → 1.0.102

checksums.yaml

@@ -1,7 +1,7 @@
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data/lib/support_readiness/ticket_processor/code_request_advanced_sast.rb

@@ -0,0 +1,82 @@
+# frozen_string_literal: true
+
+# Defines the module Readiness.
+module Readiness
+  # Defines the module TicketProcessor
+  module TicketProcessor
+    ##
+    # Defines the class CodeRequestAdvancedSAST within the module {Readiness::Zendesk}.
+    #
+    # @author Jason Colyer
+    # @since 1.0.102
+    class CodeRequestAdvancedSAST < Readiness::Client
+      ##
+      # Process a code request for Advanced SAST
+      #
+      # @author Jason Colyer
+      # @since 1.0.102
+      def self.process!(zendesk_client, slack_client, ticket_id)
+        @slack_client = slack_client
+        @zendesk_client = zendesk_client
+        ticket = Readiness::Zendesk::Tickets.find!(@zendesk_client, ticket_id)
+        print 'Processing request...'
+        rejection(ticket) if ticket.organization_id.nil?
+        organization = Readiness::Zendesk::Tickets.find!(@zendesk_client, ticket.organization_id)
+        approval(ticket) if organization.organization_fields['sub_dotcom_ultimate']
+        approval(ticket) if organization.organization_fields['sub_sm_ultimate']
+        approval(ticket) if organization.organization_fields['sub_gitlab_dedicated']
+        approval(ticket) if %w[open_partner select_partner alliance_partner].include? organization.organization_fields['account_type']
+        rejection(ticket)
+      end
+
+      ##
+      # Update ticket for a rejection
+      #
+      # @author Jason Colyer
+      # @since 1.0.102
+      def self.rejection(ticket)
+        new_ticket = Readiness::Zendesk::Tickets.new
+        new_ticket.tags = ticket.tags + ['advanced_sast_code_request_denied']
+        Readiness::Zendesk::Tickets.update!(@zendesk_client, new_ticket)
+        puts 'done (rejection)'
+        exit 0
+      end
+
+      ##
+      # Update ticket for an approval
+      #
+      # @author Jason Colyer
+      # @since 1.0.102
+      def self.approval(ticket)
+        new_ticket = Readiness::Zendesk::Tickets.new
+        new_ticket.tags = ticket.tags + ['advanced_sast_code_request_approved']
+        Readiness::Zendesk::Tickets.update!(@zendesk_client, new_ticket)
+        puts 'done (approval)'
+        print 'Posting in Slack...'
+        Readiness::Slack::Messages.create!(@slack_client, legal_slack_message(ticket))
+        puts 'done'
+        exit 0
+      end
+
+      ##
+      # Return the message for the Slack post
+      #
+      # @author Jason Colyer
+      # @since 1.0.102
+      def self.legal_slack_message(ticket)
+        <<~STRING
+          Ticket <https://#{domain}/agent/tickets/#{ticket.id}|#{ticket.id}> has requested code information for Advanced SAST. They are being directed to legal@gitlab.com for this request.
+        STRING
+      end
+
+      ##
+      # Return the domain of the zendesk instance being worked with
+      #
+      # @author Jason Colyer
+      # @since 1.0.102
+      def self.domain
+        @zendesk_client.connection.url_prefix.to_s.split('/')[2]
+      end
+    end
+  end
+end

data/lib/support_readiness/ticket_processor.rb

@@ -8,6 +8,7 @@ module Readiness
   # @since 1.0.44
   module TicketProcessor
     require "#{__dir__}/ticket_processor/account_blocked"
+    require "#{__dir__}/ticket_processor/code_request_advanced_sast"
     require "#{__dir__}/ticket_processor/email_suppressions"
     require "#{__dir__}/ticket_processor/link_tagger"
     require "#{__dir__}/ticket_processor/locked_account"

metadata

@@ -1,14 +1,14 @@
 --- !ruby/object:Gem::Specification
 name: gitlab_support_readiness
 version: !ruby/object:Gem::Version
-  version: 1.0.101
+  version: 1.0.102
 platform: ruby
 authors:
 - Jason Colyer
 autorequire: 
 bindir: bin
 cert_chain: []
-date: 2025-01-10 00:00:00.000000000 Z
+date: 2025-01-14 00:00:00.000000000 Z
 dependencies:
 - !ruby/object:Gem::Dependency
   name: activesupport
@@ -377,6 +377,7 @@ files:
 - lib/support_readiness/support_super_form_processor/usgov_set_org_ase.rb
 - lib/support_readiness/ticket_processor.rb
 - lib/support_readiness/ticket_processor/account_blocked.rb
+- lib/support_readiness/ticket_processor/code_request_advanced_sast.rb
 - lib/support_readiness/ticket_processor/email_suppressions.rb
 - lib/support_readiness/ticket_processor/link_tagger.rb
 - lib/support_readiness/ticket_processor/locked_account.rb