floe-servicenow 0.1.0
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- checksums.yaml +7 -0
- data/.rubocop_local.yml +5 -0
- data/.whitesource +3 -0
- data/CHANGELOG.md +24 -0
- data/LICENSE.txt +202 -0
- data/README.md +185 -0
- data/Rakefile +12 -0
- data/docs/cmdb.md +343 -0
- data/docs/incident.md +270 -0
- data/docs/oauth.md +98 -0
- data/docs/service_catalog.md +423 -0
- data/docs/table.md +320 -0
- data/examples/cmdb.asl +90 -0
- data/examples/create_server_ci.asl +43 -0
- data/examples/incident.asl +53 -0
- data/examples/oauth.asl +67 -0
- data/examples/service_catalog.asl +77 -0
- data/examples/table.asl +138 -0
- data/exe/floe-servicenow +9 -0
- data/lib/floe/service_now.rb +1 -0
- data/lib/floe/servicenow/cmdb.rb +282 -0
- data/lib/floe/servicenow/incident.rb +128 -0
- data/lib/floe/servicenow/methods.rb +73 -0
- data/lib/floe/servicenow/oauth.rb +39 -0
- data/lib/floe/servicenow/runner.rb +73 -0
- data/lib/floe/servicenow/service_catalog.rb +446 -0
- data/lib/floe/servicenow/table.rb +217 -0
- data/lib/floe/servicenow/version.rb +7 -0
- data/lib/floe/servicenow.rb +35 -0
- metadata +130 -0
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data/.rubocop_local.yml
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data/.whitesource
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data/CHANGELOG.md
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# Change Log
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All notable changes to this project will be documented in this file.
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This project adheres to [Semantic Versioning](http://semver.org/).
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## [Unreleased]
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## [0.1.0] - 2026-06-24
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Initial release
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### Added
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- Add ServiceNow Runner and Methods ([#2](https://github.com/ManageIQ/floe-servicenow/pull/2))
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- Add servicenow Table API ([#3](https://github.com/ManageIQ/floe-servicenow/pull/3))
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- Add ServiceNow CMDB API ([#6](https://github.com/ManageIQ/floe-servicenow/pull/6))
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- Add ServiceNow Incidents API ([#7](https://github.com/ManageIQ/floe-servicenow/pull/7))
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- Add ServiceNow ServiceCatalog API ([#8](https://github.com/ManageIQ/floe-servicenow/pull/8))
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- Add `ServiceNow::OAuth#token` to call `/oauth_token.do` and get an access_token ([#9](https://github.com/ManageIQ/floe-servicenow/pull/9))
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### Changed
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- Move API docs into a `docs/` subdirectory ([#10](https://github.com/ManageIQ/floe-servicenow/pull/10))
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[0.1.0]: https://github.com/ManageIQ/floe-servicenow/tree/v0.1.0
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data/LICENSE.txt
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data/README.md
ADDED
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# Floe::ServiceNow
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ServiceNow API integration for [Floe](https://github.com/ManageIQ/floe) workflow engine. This gem provides a Runner and Methods classes that inherit from `Floe::BuiltinRunner::Runner` and `Floe::BuiltinRunner::Methods` to enable ServiceNow operations within Floe workflows.
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## Installation
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Add this line to your application's Gemfile:
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```ruby
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gem 'floe-servicenow'
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```
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And then execute:
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```bash
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bundle install
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```
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Or install it yourself as:
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```bash
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gem install floe-servicenow
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```
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## API Classes
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- **[ServiceNow CMDB API](#cmdb-api-methods)**: Manage Configuration Items and relationships
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- **[ServiceNow Incident API](#incident-api-methods)**: Create, update, resolve, and query incidents
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- **[ServiceNow OAuth API](#oauth-api-methods)**: Authenticate and get an API token
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- **[ServiceNow Service Catalog API](#service-catalog-api-methods)**: Browse catalogs, manage cart, and submit orders
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- **[ServiceNow Table API](#table-api-methods)**: Manage ServiceNow Tables
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## Configuration
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### Authentication
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ServiceNow operations support two authentication methods:
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+
#### Basic Authentication
|
|
39
|
+
```json
|
|
40
|
+
{
|
|
41
|
+
"username": "your-username",
|
|
42
|
+
"password": "your-password"
|
|
43
|
+
}
|
|
44
|
+
```
|
|
45
|
+
|
|
46
|
+
#### OAuth Bearer Token
|
|
47
|
+
```json
|
|
48
|
+
{
|
|
49
|
+
"access_token": "your-oauth-access-token",
|
|
50
|
+
"client_id": "your-client-id",
|
|
51
|
+
"client_secret": "your-client-secret",
|
|
52
|
+
"refresh_token": "your-refresh-token"
|
|
53
|
+
}
|
|
54
|
+
```
|
|
55
|
+
|
|
56
|
+
**Security Note**: Never hardcode credentials in your workflow definitions. Use Floe's secrets management features.
|
|
57
|
+
|
|
58
|
+
### OAuth Token Acquisition
|
|
59
|
+
|
|
60
|
+
Use the `servicenow://oauth/token` endpoint to obtain OAuth access tokens. See the [OAuth API Methods](#oauth-api-methods) section for details.
|
|
61
|
+
|
|
62
|
+
## Usage
|
|
63
|
+
|
|
64
|
+
### Resource URI Format
|
|
65
|
+
|
|
66
|
+
ServiceNow operations use the `servicenow://` URI scheme with API prefix:
|
|
67
|
+
|
|
68
|
+
```
|
|
69
|
+
servicenow://<api_name>/<method_name>
|
|
70
|
+
```
|
|
71
|
+
|
|
72
|
+
For example:
|
|
73
|
+
- `servicenow://table/list_tables` - List all tables using Table API
|
|
74
|
+
|
|
75
|
+
### Example Workflows
|
|
76
|
+
|
|
77
|
+
Complete workflow examples demonstrating API usage can be found in the `examples/` directory:
|
|
78
|
+
|
|
79
|
+
- **`examples/cmdb.asl`** - Demonstrates CMDB API operations including CI management and relationships
|
|
80
|
+
- **`examples/incident.asl`** - Demonstrates Incident API operations (create, resolve, close)
|
|
81
|
+
- **`examples/oauth.asl`** - Demonstrates OAuth authentication with both password and refresh_token grant types
|
|
82
|
+
- **`examples/service_catalog.asl`** - Demonstrates Service Catalog API operations (browse catalogs, order items, track requests)
|
|
83
|
+
- **`examples/table.asl`** - Demonstrates all Table API CRUD operations in a single workflow
|
|
84
|
+
|
|
85
|
+
### Available Methods
|
|
86
|
+
|
|
87
|
+
#### OAuth API Methods
|
|
88
|
+
|
|
89
|
+
See [OAuth API documentation](docs/oauth.md) for authentication methods.
|
|
90
|
+
|
|
91
|
+
| Method | Description |
|
|
92
|
+
|--------|-------------|
|
|
93
|
+
| [Get OAuth Token](docs/oauth.md#get-oauth-token) | Obtain OAuth access tokens using password or refresh_token grant types |
|
|
94
|
+
|
|
95
|
+
#### Table API Methods
|
|
96
|
+
|
|
97
|
+
See [Table API documentation](docs/table.md) for CRUD operations on ServiceNow tables.
|
|
98
|
+
|
|
99
|
+
| Method | Description |
|
|
100
|
+
|--------|-------------|
|
|
101
|
+
| [List Tables](docs/table.md#list-tables) | List all sys_db_object tables |
|
|
102
|
+
| [Query Records](docs/table.md#query-records) | Retrieve multiple records with filtering |
|
|
103
|
+
| [Get Record](docs/table.md#get-record) | Retrieve a single record by sys_id |
|
|
104
|
+
| [Create Record](docs/table.md#create-record) | Create a new record in a table |
|
|
105
|
+
| [Update Record](docs/table.md#update-record) | Replace all fields of a record (PUT) |
|
|
106
|
+
| [Patch Record](docs/table.md#patch-record) | Update specific fields of a record (PATCH) |
|
|
107
|
+
| [Delete Record](docs/table.md#delete-record) | Delete a record from a table |
|
|
108
|
+
|
|
109
|
+
#### CMDB API Methods
|
|
110
|
+
|
|
111
|
+
See [CMDB API documentation](docs/cmdb.md) for Configuration Management Database operations.
|
|
112
|
+
|
|
113
|
+
| Method | Description |
|
|
114
|
+
|--------|-------------|
|
|
115
|
+
| [Get Configuration Item](docs/cmdb.md#get-configuration-item) | Retrieve a single CI by sys_id |
|
|
116
|
+
| [Query Configuration Items](docs/cmdb.md#query-configuration-items) | Query multiple CIs with filtering |
|
|
117
|
+
| [Create Configuration Item](docs/cmdb.md#create-configuration-item) | Create a new CI |
|
|
118
|
+
| [Update Configuration Item](docs/cmdb.md#update-configuration-item) | Update an existing CI |
|
|
119
|
+
| [Delete Configuration Item](docs/cmdb.md#delete-configuration-item) | Delete a CI |
|
|
120
|
+
| [Get CI Relationships](docs/cmdb.md#get-ci-relationships) | Retrieve CI and its relationships |
|
|
121
|
+
| [Create CI Relationship](docs/cmdb.md#create-ci-relationship) | Create a relationship between two CIs |
|
|
122
|
+
| [Get CI Classes](docs/cmdb.md#get-ci-classes) | Retrieve available CMDB CI classes |
|
|
123
|
+
|
|
124
|
+
#### Incident API Methods
|
|
125
|
+
|
|
126
|
+
See [Incident API documentation](docs/incident.md) for incident management operations.
|
|
127
|
+
|
|
128
|
+
| Method | Description |
|
|
129
|
+
|--------|-------------|
|
|
130
|
+
| [Create Incident](docs/incident.md#create-incident) | Create a new incident |
|
|
131
|
+
| [Get Incident](docs/incident.md#get-incident) | Retrieve a single incident by sys_id |
|
|
132
|
+
| [Update Incident](docs/incident.md#update-incident) | Update an existing incident |
|
|
133
|
+
| [Resolve Incident](docs/incident.md#resolve-incident) | Resolve an incident (state 6) |
|
|
134
|
+
| [Close Incident](docs/incident.md#close-incident) | Close an incident (state 7) |
|
|
135
|
+
| [Query Incidents](docs/incident.md#query-incidents) | Query multiple incidents with filtering |
|
|
136
|
+
|
|
137
|
+
#### Service Catalog API Methods
|
|
138
|
+
|
|
139
|
+
See [Service Catalog API documentation](docs/service_catalog.md) for catalog browsing and ordering operations.
|
|
140
|
+
|
|
141
|
+
| Method | Description |
|
|
142
|
+
|--------|-------------|
|
|
143
|
+
| [Submit Catalog Item](docs/service_catalog.md#submit-catalog-item) | Submit a catalog item order directly |
|
|
144
|
+
| [Get Request](docs/service_catalog.md#get-request) | Retrieve details of a service catalog request |
|
|
145
|
+
| [Get Requested Item](docs/service_catalog.md#get-requested-item) | Retrieve summary of a requested catalog item |
|
|
146
|
+
| [Get Catalogs](docs/service_catalog.md#get-catalogs) | Retrieve all available service catalogs |
|
|
147
|
+
| [Get Catalog](docs/service_catalog.md#get-catalog) | Retrieve details of a specific catalog |
|
|
148
|
+
| [Get Categories](docs/service_catalog.md#get-categories) | Retrieve all available catalog categories |
|
|
149
|
+
| [Get Category](docs/service_catalog.md#get-category) | Retrieve details of a specific category |
|
|
150
|
+
| [Get Items](docs/service_catalog.md#get-items) | Retrieve all available catalog items |
|
|
151
|
+
| [Get Item](docs/service_catalog.md#get-item) | Retrieve details of a specific catalog item |
|
|
152
|
+
| [Search Items](docs/service_catalog.md#search-items) | Search for catalog items by search term |
|
|
153
|
+
| [Get Cart](docs/service_catalog.md#get-cart) | Retrieve current shopping cart contents |
|
|
154
|
+
| [Add to Cart](docs/service_catalog.md#add-to-cart) | Add a catalog item to the shopping cart |
|
|
155
|
+
| [Update Cart Item](docs/service_catalog.md#update-cart-item) | Update a catalog item in the shopping cart |
|
|
156
|
+
| [Remove from Cart](docs/service_catalog.md#remove-from-cart) | Remove a catalog item from the shopping cart |
|
|
157
|
+
| [Empty Cart](docs/service_catalog.md#empty-cart) | Remove all items from the shopping cart |
|
|
158
|
+
| [Checkout Cart](docs/service_catalog.md#checkout-cart) | Checkout the shopping cart |
|
|
159
|
+
| [Submit Order](docs/service_catalog.md#submit-order) | Submit the shopping cart as an order |
|
|
160
|
+
|
|
161
|
+
## Contributing
|
|
162
|
+
|
|
163
|
+
Bug reports and pull requests are welcome on GitHub at https://github.com/ManageIQ/floe-servicenow.
|
|
164
|
+
|
|
165
|
+
### Development Guidelines
|
|
166
|
+
|
|
167
|
+
1. Follow existing code patterns from `Floe::BuiltinRunner`
|
|
168
|
+
2. Add tests for all new methods
|
|
169
|
+
3. Update documentation for new features
|
|
170
|
+
4. Ensure all tests pass before submitting PR
|
|
171
|
+
|
|
172
|
+
## License
|
|
173
|
+
|
|
174
|
+
The gem is available as open source under the terms of the [Apache-2.0 License](https://opensource.org/licenses/Apache-2.0).
|
|
175
|
+
|
|
176
|
+
## Related Projects
|
|
177
|
+
|
|
178
|
+
- [Floe](https://github.com/ManageIQ/floe) - Workflow engine for Ruby
|
|
179
|
+
- [ManageIQ](https://github.com/ManageIQ/manageiq) - Open-source management platform
|
|
180
|
+
|
|
181
|
+
## Support
|
|
182
|
+
|
|
183
|
+
For issues and questions:
|
|
184
|
+
- GitHub Issues: https://github.com/ManageIQ/floe-servicenow/issues
|
|
185
|
+
- ManageIQ Community: https://www.manageiq.org/community/
|