five9 0.0.5
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- data/.gitignore +17 -0
- data/Gemfile +5 -0
- data/LICENSE.txt +22 -0
- data/README.md +37 -0
- data/Rakefile +1 -0
- data/five9.gemspec +19 -0
- data/lib/five9.rb +12 -0
- data/lib/five9/acd_status.rb +15 -0
- data/lib/five9/agent_stats.rb +15 -0
- data/lib/five9/base.rb +11 -0
- data/lib/five9/inbound_campaign_stats.rb +15 -0
- data/lib/five9/provision.rb +4 -0
- data/lib/five9/statistics.rb +41 -0
- data/lib/five9/version.rb +3 -0
- metadata +59 -0
data/.gitignore
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data/Gemfile
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data/LICENSE.txt
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Copyright (c) 2013 David Hahn
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MIT License
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Permission is hereby granted, free of charge, to any person obtaining
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a copy of this software and associated documentation files (the
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"Software"), to deal in the Software without restriction, including
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without limitation the rights to use, copy, modify, merge, publish,
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distribute, sublicense, and/or sell copies of the Software, and to
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permit persons to whom the Software is furnished to do so, subject to
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the following conditions:
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The above copyright notice and this permission notice shall be
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included in all copies or substantial portions of the Software.
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THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND,
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EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF
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MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND
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NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE
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LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION
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OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION
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WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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data/README.md
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# Five9
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This RubyGem is a ruby integration for the five9 API. Currently, it is only partly integrated with the statistics API. The end goal is to have a full integration.
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## Installation
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Add this line to your application's Gemfile:
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gem 'five9'
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And then execute:
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$ bundle
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Or install it yourself as:
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$ gem install five9
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## Usage
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In order to use this you will have to have an active account with [five9](www.five9.com).
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agent_stats = Five9::AgentStats.new("exampleuser","examplepassword")
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agent_stats.setSessionParams(session={rolling_period: "Today", shift_start: 25200000, statistics_range: "CurrentDay", time_zone: -21600000}) //the numbers are in milliseconds.
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stats = a.getStatistics(["Total Calls","Avg Handle Time"])//leave empty to return all stats.
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updated_stats = a.getStatisticsUpdate
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For more details check out [Five9's API](http://www.five9.com/for_developers/call-center-cloud-computing.htm) for more details.
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## Contributing
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1. Fork it
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2. Create your feature branch (`git checkout -b my-new-feature`)
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3. Commit your changes (`git commit -am 'Add some feature'`)
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4. Push to the branch (`git push origin my-new-feature`)
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5. Create new Pull Request
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data/Rakefile
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require "bundler/gem_tasks"
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data/five9.gemspec
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# -*- encoding: utf-8 -*-
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lib = File.expand_path('../lib', __FILE__)
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$LOAD_PATH.unshift(lib) unless $LOAD_PATH.include?(lib)
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require 'five9/version'
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Gem::Specification.new do |gem|
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gem.name = "five9"
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gem.version = Five9::VERSION
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gem.authors = ["David Hahn"]
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gem.email = ["dhahn@ctatechs.com"]
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gem.description = %q{Rubygem integration with five9 API}
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gem.summary = %q{Write a gem summary}
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gem.homepage = ""
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gem.files = `git ls-files`.split($/)
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gem.executables = gem.files.grep(%r{^bin/}).map{ |f| File.basename(f) }
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gem.test_files = gem.files.grep(%r{^(test|spec|features)/})
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gem.require_paths = ["lib"]
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end
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data/lib/five9.rb
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require "five9/version"
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require "five9/base"
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require "five9/provision"
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require "five9/statistics"
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require "five9/agent_stats.rb"
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require "five9/inbound_campaign_stats.rb"
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require "five9/acd_status.rb"
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module Five9
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# Your code goes here...
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end
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module Five9
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class AcdStatus < Statistics
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def initialize(username,password,given_wsdl)
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super(username,password)
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end
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def getStatistics(columns=[])
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super("ACDStatus",columns)
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end
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def getStatisticsUpdate(long_polling_timeout=10000)
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super("ACDStatus",long_polling_timeout)
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end
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end
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end
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module Five9
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class AgentStats < Statistics
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def initialize(username,password)
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super(username,password)
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end
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def getStatistics(columns=[])
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super("AgentStatistics",columns)
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end
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def getStatisticsUpdate(long_polling_timeout=10000)
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super("AgentStatistics",long_polling_timeout)
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end
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end
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end
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data/lib/five9/base.rb
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module Five9
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class InboundCampaignStats < Statistics
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def initialize(username,password)
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super(username,password)
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end
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def getStatistics(columns=[])
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super("InboundCampaignStatistics",columns=[])
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end
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def getStatisticsUpdate(long_polling_timeout=10000)
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super("InboundCampaignStatistics",long_polling_timeout)
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end
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end
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end
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module Five9
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class Statistics < Base
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def initialize(username,password)
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super(username,password,"https://api.five9.com/wssupervisor/SupervisorWebService?wsdl&user=")
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@last_working_timestamp = nil
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end
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def setSessionParams(options)
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@client.request :ser, :setSessionParameters, body: {viewSettings: {rollingPeriod: options[:rolling_period], shiftStart: options[:shift_start], statisticsRange: options[:statistics_range],timeZone: options[:time_zone]}}
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end
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def getStatistics(statistic_type,columns=[])
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stats = []
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response = @client.request :getStatistics, body: {statisticType: statistic_type, columnNames: {values: { data: columns}}}
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data = response.to_array
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@last_working_timestamp = data[0][:get_statistics_response][:return][:timestamp]
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headers = data[0][:get_statistics_response][:return][:columns][:values][:data]
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data[0][:get_statistics_response][:return][:rows].each do |row|
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stats.push Hash[headers.zip row[:values][:data]]
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end
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return stats
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end
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def getStatisticsUpdate(statistic_type,long_polling_timeout=10000)
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begin
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prev_timestamp = @last_working_timestamp
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response = @client.request :ser, :getStatisticsUpdate, body: {statisticType: statistic_type, previousTimestamp: prev_timestamp, longPollingTimeout: long_polling_timeout}
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data = response.to_array
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raise TypeError, "No Updated Statistics" if data[0][:get_statistics_update_response][:return].nil?
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prev_timestamp = data[0][:get_statistics_update_response][:return][:last_timestamp]
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stats = data[0][:get_statistics_update_response][:return][:data_update]
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@last_working_timestamp = prev_timestamp
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rescue TypeError => e
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p e
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p e.backtrace if !e.message.include?("No Updated Statistics")
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return false
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end
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return stats
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end
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end
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end
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metadata
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--- !ruby/object:Gem::Specification
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name: five9
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version: !ruby/object:Gem::Version
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version: 0.0.5
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prerelease:
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platform: ruby
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authors:
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- David Hahn
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autorequire:
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bindir: bin
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cert_chain: []
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date: 2013-04-08 00:00:00.000000000 Z
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dependencies: []
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description: Rubygem integration with five9 API
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email:
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- dhahn@ctatechs.com
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executables: []
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extensions: []
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extra_rdoc_files: []
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files:
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- .gitignore
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- Gemfile
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- LICENSE.txt
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- README.md
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- Rakefile
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- five9.gemspec
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- lib/five9.rb
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- lib/five9/acd_status.rb
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- lib/five9/agent_stats.rb
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- lib/five9/base.rb
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- lib/five9/inbound_campaign_stats.rb
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- lib/five9/provision.rb
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- lib/five9/statistics.rb
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- lib/five9/version.rb
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homepage: ''
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licenses: []
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post_install_message:
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rdoc_options: []
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require_paths:
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- lib
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required_ruby_version: !ruby/object:Gem::Requirement
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none: false
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requirements:
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- - ! '>='
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- !ruby/object:Gem::Version
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version: '0'
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required_rubygems_version: !ruby/object:Gem::Requirement
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none: false
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requirements:
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- - ! '>='
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- !ruby/object:Gem::Version
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version: '0'
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requirements: []
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rubyforge_project:
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rubygems_version: 1.8.24
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signing_key:
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specification_version: 3
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summary: Write a gem summary
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test_files: []
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