five9 0.0.5

data/.gitignore

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+*.gem
+*.rbc
+.bundle
+.config
+.yardoc
+Gemfile.lock
+InstalledFiles
+_yardoc
+coverage
+doc/
+lib/bundler/man
+pkg
+rdoc
+spec/reports
+test/tmp
+test/version_tmp
+tmp

data/Gemfile

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+source 'https://rubygems.org'
+
+# Specify your gem's dependencies in five9.gemspec
+gemspec
+require 'savon'

data/LICENSE.txt

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+Copyright (c) 2013 David Hahn
+
+MIT License
+
+Permission is hereby granted, free of charge, to any person obtaining
+a copy of this software and associated documentation files (the
+"Software"), to deal in the Software without restriction, including
+without limitation the rights to use, copy, modify, merge, publish,
+distribute, sublicense, and/or sell copies of the Software, and to
+permit persons to whom the Software is furnished to do so, subject to
+the following conditions:
+
+The above copyright notice and this permission notice shall be
+included in all copies or substantial portions of the Software.
+
+THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND,
+EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF
+MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND
+NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE
+LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION
+OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION
+WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

data/README.md

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+# Five9
+
+This RubyGem is a ruby integration for the five9 API. Currently, it is only partly integrated with the statistics API. The end goal is to have a full integration.
+
+## Installation
+
+Add this line to your application's Gemfile:
+
+    gem 'five9'
+
+And then execute:
+
+    $ bundle
+
+Or install it yourself as:
+
+    $ gem install five9
+
+## Usage
+
+In order to use this you will have to have an active account with [five9](www.five9.com).
+	
+	agent_stats = Five9::AgentStats.new("exampleuser","examplepassword")
+	agent_stats.setSessionParams(session={rolling_period: "Today", shift_start: 25200000, statistics_range: "CurrentDay", time_zone: -21600000}) //the numbers are in milliseconds.
+	stats = a.getStatistics(["Total Calls","Avg Handle Time"])//leave empty to return all stats.
+	updated_stats = a.getStatisticsUpdate
+
+
+For more details check out [Five9's API](http://www.five9.com/for_developers/call-center-cloud-computing.htm) for more details.
+
+## Contributing
+
+1. Fork it
+2. Create your feature branch (`git checkout -b my-new-feature`)
+3. Commit your changes (`git commit -am 'Add some feature'`)
+4. Push to the branch (`git push origin my-new-feature`)
+5. Create new Pull Request

data/Rakefile

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+require "bundler/gem_tasks"

data/five9.gemspec

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+# -*- encoding: utf-8 -*-
+lib = File.expand_path('../lib', __FILE__)
+$LOAD_PATH.unshift(lib) unless $LOAD_PATH.include?(lib)
+require 'five9/version'
+
+Gem::Specification.new do |gem|
+  gem.name          = "five9"
+  gem.version       = Five9::VERSION
+  gem.authors       = ["David Hahn"]
+  gem.email         = ["dhahn@ctatechs.com"]
+  gem.description   = %q{Rubygem integration with five9 API}
+  gem.summary       = %q{Write a gem summary}
+  gem.homepage      = ""
+
+  gem.files         = `git ls-files`.split($/)
+  gem.executables   = gem.files.grep(%r{^bin/}).map{ |f| File.basename(f) }
+  gem.test_files    = gem.files.grep(%r{^(test|spec|features)/})
+  gem.require_paths = ["lib"]
+end

data/lib/five9.rb

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+require "five9/version"
+require "five9/base"
+require "five9/provision"
+require "five9/statistics"
+require "five9/agent_stats.rb"
+require "five9/inbound_campaign_stats.rb"
+require "five9/acd_status.rb"
+
+
+module Five9
+  # Your code goes here...
+end

data/lib/five9/acd_status.rb

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+module Five9
+	class AcdStatus < Statistics
+		def initialize(username,password,given_wsdl)
+			super(username,password)
+		end
+
+		def getStatistics(columns=[])
+			super("ACDStatus",columns)
+		end
+
+		def getStatisticsUpdate(long_polling_timeout=10000)
+			super("ACDStatus",long_polling_timeout)
+		end
+	end
+end

data/lib/five9/agent_stats.rb

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+module Five9
+	class AgentStats < Statistics
+		def initialize(username,password)
+			super(username,password)
+		end
+
+		def getStatistics(columns=[])
+			super("AgentStatistics",columns)
+		end
+
+		def getStatisticsUpdate(long_polling_timeout=10000)
+			super("AgentStatistics",long_polling_timeout)
+		end
+	end
+end

data/lib/five9/base.rb

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+require 'savon'
+module Five9
+	class Base
+		def initialize(username,password,given_wsdl)
+			@client = Savon::Client.new do
+				wsdl.document = given_wsdl + username
+				http.auth.basic(username,password)
+			end
+		end
+	end
+end

data/lib/five9/inbound_campaign_stats.rb

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+module Five9
+	class InboundCampaignStats < Statistics
+		def initialize(username,password)
+			super(username,password)
+		end
+
+		def getStatistics(columns=[])
+			super("InboundCampaignStatistics",columns=[])
+		end
+
+		def getStatisticsUpdate(long_polling_timeout=10000)
+			super("InboundCampaignStatistics",long_polling_timeout)
+		end
+	end
+end

data/lib/five9/provision.rb

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+module Five9
+	class Provision < Base
+	end
+end

data/lib/five9/statistics.rb

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+module Five9
+	class Statistics < Base
+		def initialize(username,password)
+			super(username,password,"https://api.five9.com/wssupervisor/SupervisorWebService?wsdl&user=")
+			@last_working_timestamp = nil
+		end
+
+		def setSessionParams(options)
+			@client.request :ser, :setSessionParameters, body: {viewSettings: {rollingPeriod: options[:rolling_period], shiftStart: options[:shift_start], statisticsRange: options[:statistics_range],timeZone: options[:time_zone]}}
+		end
+
+		def getStatistics(statistic_type,columns=[])
+			stats = []
+			response =  @client.request :getStatistics, body: {statisticType: statistic_type, columnNames: {values: { data: columns}}}
+			data = response.to_array
+			@last_working_timestamp = data[0][:get_statistics_response][:return][:timestamp]
+			headers = data[0][:get_statistics_response][:return][:columns][:values][:data]
+			data[0][:get_statistics_response][:return][:rows].each do |row|
+				stats.push Hash[headers.zip row[:values][:data]]
+			end
+			return stats
+		end
+
+		def getStatisticsUpdate(statistic_type,long_polling_timeout=10000)
+			begin
+				prev_timestamp = @last_working_timestamp
+				response = @client.request :ser, :getStatisticsUpdate, body: {statisticType: statistic_type, previousTimestamp: prev_timestamp, longPollingTimeout: long_polling_timeout}
+				data = response.to_array
+				raise TypeError, "No Updated Statistics" if data[0][:get_statistics_update_response][:return].nil?
+				prev_timestamp = data[0][:get_statistics_update_response][:return][:last_timestamp]
+				stats = data[0][:get_statistics_update_response][:return][:data_update]
+				@last_working_timestamp = prev_timestamp
+			rescue TypeError => e
+				p e
+				p e.backtrace if !e.message.include?("No Updated Statistics")
+				return false
+			end
+			return stats
+		end
+	end
+end

data/lib/five9/version.rb

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+module Five9
+  VERSION = "0.0.5"
+end

metadata

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+--- !ruby/object:Gem::Specification
+name: five9
+version: !ruby/object:Gem::Version
+  version: 0.0.5
+  prerelease: 
+platform: ruby
+authors:
+- David Hahn
+autorequire: 
+bindir: bin
+cert_chain: []
+date: 2013-04-08 00:00:00.000000000 Z
+dependencies: []
+description: Rubygem integration with five9 API
+email:
+- dhahn@ctatechs.com
+executables: []
+extensions: []
+extra_rdoc_files: []
+files:
+- .gitignore
+- Gemfile
+- LICENSE.txt
+- README.md
+- Rakefile
+- five9.gemspec
+- lib/five9.rb
+- lib/five9/acd_status.rb
+- lib/five9/agent_stats.rb
+- lib/five9/base.rb
+- lib/five9/inbound_campaign_stats.rb
+- lib/five9/provision.rb
+- lib/five9/statistics.rb
+- lib/five9/version.rb
+homepage: ''
+licenses: []
+post_install_message: 
+rdoc_options: []
+require_paths:
+- lib
+required_ruby_version: !ruby/object:Gem::Requirement
+  none: false
+  requirements:
+  - - ! '>='
+    - !ruby/object:Gem::Version
+      version: '0'
+required_rubygems_version: !ruby/object:Gem::Requirement
+  none: false
+  requirements:
+  - - ! '>='
+    - !ruby/object:Gem::Version
+      version: '0'
+requirements: []
+rubyforge_project: 
+rubygems_version: 1.8.24
+signing_key: 
+specification_version: 3
+summary: Write a gem summary
+test_files: []