erlang_c_calculator 0.1.0

data/.gitignore

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+pkg/*
+*.gem
+.bundle
+tmp/*
+*~

data/.rvmrc

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+rvm use ree@erlang

data/Gemfile

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+source "http://rubygems.org"
+
+# Specify your gem's dependencies in erlang_c_calculator.gemspec
+gemspec

data/MIT-License.md

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+Copyright (C) 2010 by Chandu Tennety, Janova Software
+
+Permission is hereby granted, free of charge, to any person obtaining a copy
+of this software and associated documentation files (the "Software"), to deal
+in the Software without restriction, including without limitation the rights
+to use, copy, modify, merge, publish, distribute, sublicense, and/or sell
+copies of the Software, and to permit persons to whom the Software is
+furnished to do so, subject to the following conditions:
+
+The above copyright notice and this permission notice shall be included in
+all copies or substantial portions of the Software.
+
+THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
+IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
+FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE
+AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER
+LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM,
+OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN
+THE SOFTWARE.

data/README.md

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+## What does it do?
+Given the average call arrival rate per second, the average service time and acceptable wait time, calculate the load, Erlang C probability that a caller waits, and the number of agents needed to service the call station.
+
+## Installation
+      gem install erlang_c_calculator
+
+## Usage
+      require 'rubygems'
+      require 'erlang_c_calculator'
+
+      e = ErlangC::Calculator.new(0.01, 300, 20)
+      e.traffic_intensity  # => 3.0
+      e.agents_needed      # => 6
+
+## Dependencies
+ErlangC Calculator does not have any dependencies.
+
+## References
+This gem uses material from the online book ["Call Center Mathematics"](http://www.math.vu.nl/~koole/ccmath/book.pdf) by Professor [Ger Koole](http://www.math.vu.nl/~koole/) of the [VU University of Amsterdam](http://www.vu.nl/en/)'s [Department of Mathematics](http://www.math.vu.nl/). More tools and research are available at the [CCMath website](http://www.ccmath.com).

data/Rakefile

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+require 'bundler'
+Bundler::GemHelper.install_tasks

data/erlang_c_calculator.gemspec

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+# -*- encoding: utf-8 -*-
+$:.push File.expand_path("../lib", __FILE__)
+require "erlang_c/version"
+
+Gem::Specification.new do |s|
+  s.name        = "erlang_c_calculator"
+  s.version     = ErlangC::VERSION
+  s.platform    = Gem::Platform::RUBY
+  s.authors     = ["Chandu Tennety"]
+  s.email       = ["chandu.tennety@janova.us"]
+  s.homepage    = "http://rubygems.org/gems/erlang_c_calculator"
+  s.summary     = %q{Calculate the various terms associated with the Erlang C formula.}
+  s.description = %q{Given the average call arrival rate per second, the average
+	             service time and acceptable wait time, calculate the load,
+	             Erlang C probability that a caller waits, and the number of
+	             agents needed to service the call station.}
+
+  s.rubyforge_project = "erlang_c_calculator"
+
+  s.files         = `git ls-files`.split("\n")
+  s.test_files    = `git ls-files -- {test,spec,features}/*`.split("\n")
+  s.executables   = `git ls-files -- bin/*`.split("\n").map{ |f| File.basename(f) }
+  s.require_paths = ["lib"]
+end

data/lib/erlang_c/version.rb

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+module ErlangC
+  VERSION = "0.1.0"
+end

data/lib/erlang_c_calculator.rb

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+require 'math'
+
+module ErlangC
+  class Calculator
+    include Math
+
+    attr_accessor :arrival_rate, :serv_time, :wait_time
+  
+    def initialize(arrival_rate, serv_time, wait_time = 30)
+      @arrival_rate, @serv_time, @wait_time = arrival_rate, serv_time, wait_time
+    end
+  
+    def traffic_intensity
+      (arrival_rate * serv_time).to_f
+    end
+  
+    def erlang_c_probability(m)
+      u = traffic_intensity
+
+      return 1 if u > m
+
+      product = (0..m).inject(1){|prod, j| (prod * j/u) + 1}
+      1.0/((product * (m - u)/u) + 1)
+    end
+
+    def average_wait(num_agents)
+      (erlang_c_probability(num_agents) * serv_time) / (num_agents - traffic_intensity)
+    end
+
+    def agents_needed
+      agents = (traffic_intensity + 1).to_i
+      while average_wait(agents) >= wait_time
+	agents += 1
+      end
+      agents
+    end
+  
+  end
+end

data/lib/math.rb

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+module ErlangC
+  module Math
+    def nth_term(u, m)
+      (u**m)/factorial(m)
+    end
+  
+    def factorial(k)
+      case k
+      when 0 then 1
+      when 1 then 1
+      else k * factorial(k - 1)
+      end
+    end
+  end
+end

data/spec/math_spec.rb

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+require 'spec'
+require 'lib/erlang_c_calculator'
+require 'lib/math'
+
+module ErlangC
+  describe Math do
+    before do
+      class TestClass
+	include Math
+      end
+
+      @test = TestClass.new
+    end
+
+    describe "#factorial" do
+      it "for 5 should be 120" do
+	@test.factorial(5).should == 120	
+      end
+
+      it "for 1 should be 1" do
+	@test.factorial(1).should == 1
+      end
+
+      it "for 0 should be 1" do
+	@test.factorial(0).should == 1
+      end
+
+      it "for 2 should be 2" do
+	@test.factorial(2).should == 2
+      end
+    end
+
+  end
+end

metadata

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+--- !ruby/object:Gem::Specification 
+name: erlang_c_calculator
+version: !ruby/object:Gem::Version 
+  hash: 27
+  prerelease: 
+  segments: 
+  - 0
+  - 1
+  - 0
+  version: 0.1.0
+platform: ruby
+authors: 
+- Chandu Tennety
+autorequire: 
+bindir: bin
+cert_chain: []
+
+date: 2011-02-01 00:00:00 -05:00
+default_executable: 
+dependencies: []
+
+description: |-
+  Given the average call arrival rate per second, the average
+  	             service time and acceptable wait time, calculate the load,
+  	             Erlang C probability that a caller waits, and the number of
+  	             agents needed to service the call station.
+email: 
+- chandu.tennety@janova.us
+executables: []
+
+extensions: []
+
+extra_rdoc_files: []
+
+files: 
+- .gitignore
+- .rvmrc
+- Gemfile
+- MIT-License.md
+- README.md
+- Rakefile
+- erlang_c_calculator.gemspec
+- lib/erlang_c/version.rb
+- lib/erlang_c_calculator.rb
+- lib/math.rb
+- spec/math_spec.rb
+has_rdoc: true
+homepage: http://rubygems.org/gems/erlang_c_calculator
+licenses: []
+
+post_install_message: 
+rdoc_options: []
+
+require_paths: 
+- lib
+required_ruby_version: !ruby/object:Gem::Requirement 
+  none: false
+  requirements: 
+  - - ">="
+    - !ruby/object:Gem::Version 
+      hash: 3
+      segments: 
+      - 0
+      version: "0"
+required_rubygems_version: !ruby/object:Gem::Requirement 
+  none: false
+  requirements: 
+  - - ">="
+    - !ruby/object:Gem::Version 
+      hash: 3
+      segments: 
+      - 0
+      version: "0"
+requirements: []
+
+rubyforge_project: erlang_c_calculator
+rubygems_version: 1.5.0
+signing_key: 
+specification_version: 3
+summary: Calculate the various terms associated with the Erlang C formula.
+test_files: 
+- spec/math_spec.rb