aws-sdk-connect 1.93.0 → 1.94.0

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data/CHANGELOG.md

@@ -1,6 +1,11 @@
 Unreleased Changes
 ------------------
 
+1.94.0 (2023-01-19)
+------------------
+
+* Feature - Amazon Connect Chat introduces Persistent Chat, allowing customers to resume previous conversations with context and transcripts carried over from previous chats, eliminating the need to repeat themselves and allowing agents to provide personalized service with access to entire conversation history.
+
 1.93.0 (2023-01-18)
 ------------------
 

data/VERSION

@@ -1 +1 @@
-1.93.0
+1.94.0

data/lib/aws-sdk-connect/client.rb

@@ -2640,6 +2640,7 @@ module Aws::Connect
     #   resp.contact.disconnect_timestamp #=> Time
     #   resp.contact.last_update_timestamp #=> Time
     #   resp.contact.scheduled_timestamp #=> Time
+    #   resp.contact.related_contact_id #=> String
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeContact AWS API Documentation
     #
@@ -7345,11 +7346,21 @@ module Aws::Connect
     #   application/json]`, `[text/markdown, text/plain]`, `[text/plain,
     #   application/json]`.
     #
+    # @option params [Types::PersistentChat] :persistent_chat
+    #   Enable persistent chats. For more information about enabling
+    #   persistent chat, and for example use cases and how to configure for
+    #   them, see [Enable persistent chat][1].
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/chat-persistence.html
+    #
     # @return [Types::StartChatContactResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
     #
     #   * {Types::StartChatContactResponse#contact_id #contact_id} => String
     #   * {Types::StartChatContactResponse#participant_id #participant_id} => String
     #   * {Types::StartChatContactResponse#participant_token #participant_token} => String
+    #   * {Types::StartChatContactResponse#continued_from_contact_id #continued_from_contact_id} => String
     #
     # @example Request syntax with placeholder values
     #
@@ -7369,6 +7380,10 @@ module Aws::Connect
     #     client_token: "ClientToken",
     #     chat_duration_in_minutes: 1,
     #     supported_messaging_content_types: ["SupportedMessagingContentType"],
+    #     persistent_chat: {
+    #       rehydration_type: "ENTIRE_PAST_SESSION", # accepts ENTIRE_PAST_SESSION, FROM_SEGMENT
+    #       source_contact_id: "ContactId",
+    #     },
     #   })
     #
     # @example Response structure
@@ -7376,6 +7391,7 @@ module Aws::Connect
     #   resp.contact_id #=> String
     #   resp.participant_id #=> String
     #   resp.participant_token #=> String
+    #   resp.continued_from_contact_id #=> String
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartChatContact AWS API Documentation
     #
@@ -9740,7 +9756,7 @@ module Aws::Connect
         params: params,
         config: config)
       context[:gem_name] = 'aws-sdk-connect'
-      context[:gem_version] = '1.93.0'
+      context[:gem_version] = '1.94.0'
       Seahorse::Client::Request.new(handlers, context)
     end
 

data/lib/aws-sdk-connect/client_api.rb

@@ -457,6 +457,7 @@ module Aws::Connect
     Password = Shapes::StringShape.new(name: 'Password')
     Percentage = Shapes::IntegerShape.new(name: 'Percentage')
     PermissionsList = Shapes::ListShape.new(name: 'PermissionsList')
+    PersistentChat = Shapes::StructureShape.new(name: 'PersistentChat')
     PhoneNumber = Shapes::StringShape.new(name: 'PhoneNumber')
     PhoneNumberCountryCode = Shapes::StringShape.new(name: 'PhoneNumberCountryCode')
     PhoneNumberCountryCodes = Shapes::ListShape.new(name: 'PhoneNumberCountryCodes')
@@ -525,6 +526,7 @@ module Aws::Connect
     ReferenceType = Shapes::StringShape.new(name: 'ReferenceType')
     ReferenceTypes = Shapes::ListShape.new(name: 'ReferenceTypes')
     ReferenceValue = Shapes::StringShape.new(name: 'ReferenceValue')
+    RehydrationType = Shapes::StringShape.new(name: 'RehydrationType')
     ReleasePhoneNumberRequest = Shapes::StructureShape.new(name: 'ReleasePhoneNumberRequest')
     ReplicateInstanceRequest = Shapes::StructureShape.new(name: 'ReplicateInstanceRequest')
     ReplicateInstanceResponse = Shapes::StructureShape.new(name: 'ReplicateInstanceResponse')
@@ -966,6 +968,7 @@ module Aws::Connect
     Contact.add_member(:disconnect_timestamp, Shapes::ShapeRef.new(shape: timestamp, location_name: "DisconnectTimestamp"))
     Contact.add_member(:last_update_timestamp, Shapes::ShapeRef.new(shape: timestamp, location_name: "LastUpdateTimestamp"))
     Contact.add_member(:scheduled_timestamp, Shapes::ShapeRef.new(shape: timestamp, location_name: "ScheduledTimestamp"))
+    Contact.add_member(:related_contact_id, Shapes::ShapeRef.new(shape: ContactId, location_name: "RelatedContactId"))
     Contact.struct_class = Types::Contact
 
     ContactFilter.add_member(:contact_states, Shapes::ShapeRef.new(shape: ContactStates, location_name: "ContactStates"))
@@ -2227,6 +2230,10 @@ module Aws::Connect
 
     PermissionsList.member = Shapes::ShapeRef.new(shape: SecurityProfilePermission)
 
+    PersistentChat.add_member(:rehydration_type, Shapes::ShapeRef.new(shape: RehydrationType, location_name: "RehydrationType"))
+    PersistentChat.add_member(:source_contact_id, Shapes::ShapeRef.new(shape: ContactId, location_name: "SourceContactId"))
+    PersistentChat.struct_class = Types::PersistentChat
+
     PhoneNumberCountryCodes.member = Shapes::ShapeRef.new(shape: PhoneNumberCountryCode)
 
     PhoneNumberQuickConnectConfig.add_member(:phone_number, Shapes::ShapeRef.new(shape: PhoneNumber, required: true, location_name: "PhoneNumber"))
@@ -2661,11 +2668,13 @@ module Aws::Connect
     StartChatContactRequest.add_member(:client_token, Shapes::ShapeRef.new(shape: ClientToken, location_name: "ClientToken", metadata: {"idempotencyToken"=>true}))
     StartChatContactRequest.add_member(:chat_duration_in_minutes, Shapes::ShapeRef.new(shape: ChatDurationInMinutes, location_name: "ChatDurationInMinutes"))
     StartChatContactRequest.add_member(:supported_messaging_content_types, Shapes::ShapeRef.new(shape: SupportedMessagingContentTypes, location_name: "SupportedMessagingContentTypes"))
+    StartChatContactRequest.add_member(:persistent_chat, Shapes::ShapeRef.new(shape: PersistentChat, location_name: "PersistentChat"))
     StartChatContactRequest.struct_class = Types::StartChatContactRequest
 
     StartChatContactResponse.add_member(:contact_id, Shapes::ShapeRef.new(shape: ContactId, location_name: "ContactId"))
     StartChatContactResponse.add_member(:participant_id, Shapes::ShapeRef.new(shape: ParticipantId, location_name: "ParticipantId"))
     StartChatContactResponse.add_member(:participant_token, Shapes::ShapeRef.new(shape: ParticipantToken, location_name: "ParticipantToken"))
+    StartChatContactResponse.add_member(:continued_from_contact_id, Shapes::ShapeRef.new(shape: ContactId, location_name: "ContinuedFromContactId"))
     StartChatContactResponse.struct_class = Types::StartChatContactResponse
 
     StartContactRecordingRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location_name: "InstanceId"))

data/lib/aws-sdk-connect/types.rb

@@ -845,6 +845,14 @@ module Aws::Connect
     #   the inbound flow.
     #   @return [Time]
     #
+    # @!attribute [rw] related_contact_id
+    #   The contactId that is [related][1] to this contact.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/chat-persistence.html#relatedcontactid
+    #   @return [String]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/Contact AWS API Documentation
     #
     class Contact < Struct.new(
@@ -861,7 +869,8 @@ module Aws::Connect
       :initiation_timestamp,
       :disconnect_timestamp,
       :last_update_timestamp,
-      :scheduled_timestamp)
+      :scheduled_timestamp,
+      :related_contact_id)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -7149,6 +7158,46 @@ module Aws::Connect
       class Unknown < ParticipantTimerValue; end
     end
 
+    # Enable persistent chats. For more information about enabling
+    # persistent chat, and for example use cases and how to configure for
+    # them, see [Enable persistent chat][1].
+    #
+    #
+    #
+    # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/chat-persistence.html
+    #
+    # @!attribute [rw] rehydration_type
+    #   The contactId that is used for rehydration depends on the
+    #   rehydration type. RehydrationType is required for persistent chat.
+    #
+    #   * `ENTIRE_PAST_SESSION`\: Rehydrates a chat from the most recently
+    #     terminated past chat contact of the specified past ended chat
+    #     session. To use this type, provide the `initialContactId` of the
+    #     past ended chat session in the `sourceContactId` field. In this
+    #     type, Amazon Connect determines the most recent chat contact on
+    #     the specified chat session that has ended, and uses it to start a
+    #     persistent chat.
+    #
+    #   * `FROM_SEGMENT`\: Rehydrates a chat from the past chat contact that
+    #     is specified in the `sourceContactId` field.
+    #
+    #   The actual contactId used for rehydration is provided in the
+    #   response of this API.
+    #   @return [String]
+    #
+    # @!attribute [rw] source_contact_id
+    #   The contactId from which a persistent chat session must be started.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/PersistentChat AWS API Documentation
+    #
+    class PersistentChat < Struct.new(
+      :rehydration_type,
+      :source_contact_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Contains information about a phone number for a quick connect.
     #
     # @!attribute [rw] phone_number
@@ -9141,6 +9190,16 @@ module Aws::Connect
     #   application/json]`.
     #   @return [Array<String>]
     #
+    # @!attribute [rw] persistent_chat
+    #   Enable persistent chats. For more information about enabling
+    #   persistent chat, and for example use cases and how to configure for
+    #   them, see [Enable persistent chat][1].
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/chat-persistence.html
+    #   @return [Types::PersistentChat]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartChatContactRequest AWS API Documentation
     #
     class StartChatContactRequest < Struct.new(
@@ -9151,7 +9210,8 @@ module Aws::Connect
       :initial_message,
       :client_token,
       :chat_duration_in_minutes,
-      :supported_messaging_content_types)
+      :supported_messaging_content_types,
+      :persistent_chat)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -9175,12 +9235,18 @@ module Aws::Connect
     #   [1]: https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_CreateParticipantConnection.html
     #   @return [String]
     #
+    # @!attribute [rw] continued_from_contact_id
+    #   The contactId from which a persistent chat session is started. This
+    #   field is populated only for persistent chats.
+    #   @return [String]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartChatContactResponse AWS API Documentation
     #
     class StartChatContactResponse < Struct.new(
       :contact_id,
       :participant_id,
-      :participant_token)
+      :participant_token,
+      :continued_from_contact_id)
       SENSITIVE = []
       include Aws::Structure
     end

data/lib/aws-sdk-connect.rb

@@ -52,6 +52,6 @@ require_relative 'aws-sdk-connect/customizations'
 # @!group service
 module Aws::Connect
 
-  GEM_VERSION = '1.93.0'
+  GEM_VERSION = '1.94.0'
 
 end

metadata

@@ -1,14 +1,14 @@
 --- !ruby/object:Gem::Specification
 name: aws-sdk-connect
 version: !ruby/object:Gem::Version
-  version: 1.93.0
+  version: 1.94.0
 platform: ruby
 authors:
 - Amazon Web Services
 autorequire: 
 bindir: bin
 cert_chain: []
-date: 2023-01-18 00:00:00.000000000 Z
+date: 2023-01-19 00:00:00.000000000 Z
 dependencies:
 - !ruby/object:Gem::Dependency
   name: aws-sdk-core