aws-sdk-connect 1.89.0 → 1.90.0

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data/CHANGELOG.md

@@ -1,6 +1,11 @@
 Unreleased Changes
 ------------------
 
+1.90.0 (2022-12-23)
+------------------
+
+* Feature - Support for Routing Profile filter, SortCriteria, and grouping by Routing Profiles for GetCurrentMetricData API. Support for RoutingProfiles, UserHierarchyGroups, and Agents as filters, NextStatus and AgentStatusName for GetCurrentUserData. Adds ApproximateTotalCount to both APIs.
+
 1.89.0 (2022-12-22)
 ------------------
 

data/VERSION

@@ -1 +1 @@
-1.89.0
+1.90.0

data/lib/aws-sdk-connect/client.rb

@@ -3847,11 +3847,22 @@ module Aws::Connect
     #   instanceId in the ARN of the instance.
     #
     # @option params [required, Types::Filters] :filters
-    #   The queues, up to 100, or channels, to use to filter the metrics
-    #   returned. Metric data is retrieved only for the resources associated
-    #   with the queues or channels included in the filter. You can include
-    #   both queue IDs and queue ARNs in the same request. VOICE, CHAT, and
-    #   TASK channels are supported.
+    #   The filters to apply to returned metrics. You can filter up to the
+    #   following limits:
+    #
+    #   * Queues: 100
+    #
+    #   * Routing profiles: 100
+    #
+    #   * Channels: 3 (VOICE, CHAT, and TASK channels are supported.)
+    #
+    #   Metric data is retrieved only for the resources associated with the
+    #   queues or routing profiles, and by any channels included in the
+    #   filter. (You cannot filter by both queue AND routing profile.) You can
+    #   include both resource IDs and resource ARNs in the same request.
+    #
+    #   Currently tagging is only supported on the resources that are passed
+    #   in the filter.
     #
     # @option params [Array<String>] :groupings
     #   The grouping applied to the metrics returned. For example, when
@@ -3862,7 +3873,9 @@ module Aws::Connect
     #     VOICE, CHAT, and TASK channels are supported.
     #
     #   * If you group by `ROUTING_PROFILE`, you must include either a queue
-    #     or routing profile filter.
+    #     or routing profile filter. In addition, a routing profile filter is
+    #     required for metrics `CONTACTS_SCHEDULED`, `CONTACTS_IN_QUEUE`, and
+    #     ` OLDEST_CONTACT_AGE`.
     #
     #   * If no `Grouping` is included in the request, a summary of metrics is
     #     returned.
@@ -3991,11 +4004,24 @@ module Aws::Connect
     # @option params [Integer] :max_results
     #   The maximum number of results to return per page.
     #
+    # @option params [Array<Types::CurrentMetricSortCriteria>] :sort_criteria
+    #   The way to sort the resulting response based on metrics. You can enter
+    #   one sort criteria. By default resources are sorted based on
+    #   `AGENTS_ONLINE`, `DESCENDING`. The metric collection is sorted based
+    #   on the input metrics.
+    #
+    #   Note the following:
+    #
+    #   * Sorting on `SLOTS_ACTIVE` and `SLOTS_AVAILABLE` is not supported.
+    #
+    #   ^
+    #
     # @return [Types::GetCurrentMetricDataResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
     #
     #   * {Types::GetCurrentMetricDataResponse#next_token #next_token} => String
     #   * {Types::GetCurrentMetricDataResponse#metric_results #metric_results} => Array&lt;Types::CurrentMetricResult&gt;
     #   * {Types::GetCurrentMetricDataResponse#data_snapshot_time #data_snapshot_time} => Time
+    #   * {Types::GetCurrentMetricDataResponse#approximate_total_count #approximate_total_count} => Integer
     #
     # The returned {Seahorse::Client::Response response} is a pageable response and is Enumerable. For details on usage see {Aws::PageableResponse PageableResponse}.
     #
@@ -4006,8 +4032,9 @@ module Aws::Connect
     #     filters: { # required
     #       queues: ["QueueId"],
     #       channels: ["VOICE"], # accepts VOICE, CHAT, TASK
+    #       routing_profiles: ["RoutingProfileId"],
     #     },
-    #     groupings: ["QUEUE"], # accepts QUEUE, CHANNEL
+    #     groupings: ["QUEUE"], # accepts QUEUE, CHANNEL, ROUTING_PROFILE
     #     current_metrics: [ # required
     #       {
     #         name: "AGENTS_ONLINE", # accepts AGENTS_ONLINE, AGENTS_AVAILABLE, AGENTS_ON_CALL, AGENTS_NON_PRODUCTIVE, AGENTS_AFTER_CONTACT_WORK, AGENTS_ERROR, AGENTS_STAFFED, CONTACTS_IN_QUEUE, OLDEST_CONTACT_AGE, CONTACTS_SCHEDULED, AGENTS_ON_CONTACT, SLOTS_ACTIVE, SLOTS_AVAILABLE
@@ -4016,6 +4043,12 @@ module Aws::Connect
     #     ],
     #     next_token: "NextToken",
     #     max_results: 1,
+    #     sort_criteria: [
+    #       {
+    #         sort_by_metric: "AGENTS_ONLINE", # accepts AGENTS_ONLINE, AGENTS_AVAILABLE, AGENTS_ON_CALL, AGENTS_NON_PRODUCTIVE, AGENTS_AFTER_CONTACT_WORK, AGENTS_ERROR, AGENTS_STAFFED, CONTACTS_IN_QUEUE, OLDEST_CONTACT_AGE, CONTACTS_SCHEDULED, AGENTS_ON_CONTACT, SLOTS_ACTIVE, SLOTS_AVAILABLE
+    #         sort_order: "ASCENDING", # accepts ASCENDING, DESCENDING
+    #       },
+    #     ],
     #   })
     #
     # @example Response structure
@@ -4025,11 +4058,14 @@ module Aws::Connect
     #   resp.metric_results[0].dimensions.queue.id #=> String
     #   resp.metric_results[0].dimensions.queue.arn #=> String
     #   resp.metric_results[0].dimensions.channel #=> String, one of "VOICE", "CHAT", "TASK"
+    #   resp.metric_results[0].dimensions.routing_profile.id #=> String
+    #   resp.metric_results[0].dimensions.routing_profile.arn #=> String
     #   resp.metric_results[0].collections #=> Array
     #   resp.metric_results[0].collections[0].metric.name #=> String, one of "AGENTS_ONLINE", "AGENTS_AVAILABLE", "AGENTS_ON_CALL", "AGENTS_NON_PRODUCTIVE", "AGENTS_AFTER_CONTACT_WORK", "AGENTS_ERROR", "AGENTS_STAFFED", "CONTACTS_IN_QUEUE", "OLDEST_CONTACT_AGE", "CONTACTS_SCHEDULED", "AGENTS_ON_CONTACT", "SLOTS_ACTIVE", "SLOTS_AVAILABLE"
     #   resp.metric_results[0].collections[0].metric.unit #=> String, one of "SECONDS", "COUNT", "PERCENT"
     #   resp.metric_results[0].collections[0].value #=> Float
     #   resp.data_snapshot_time #=> Time
+    #   resp.approximate_total_count #=> Integer
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/GetCurrentMetricData AWS API Documentation
     #
@@ -4048,9 +4084,25 @@ module Aws::Connect
     #   instanceId in the ARN of the instance.
     #
     # @option params [required, Types::UserDataFilters] :filters
-    #   Filters up to 100 `Queues`, or up to 9 `ContactStates`. The user data
-    #   is retrieved only for those users who are associated with the queues
-    #   and have contacts that are in the specified `ContactState`.
+    #   The filters to apply to returned user data. You can filter up to the
+    #   following limits:
+    #
+    #   * Queues: 100
+    #
+    #   * Routing profiles: 100
+    #
+    #   * Agents: 100
+    #
+    #   * Contact states: 9
+    #
+    #   * User hierarchy groups: 1
+    #
+    #   The user data is retrieved for only the specified values/resources in
+    #   the filter. A maximum of one filter can be passed from queues, routing
+    #   profiles, agents, and user hierarchy groups.
+    #
+    #   Currently tagging is only supported on the resources that are passed
+    #   in the filter.
     #
     # @option params [String] :next_token
     #   The token for the next set of results. Use the value returned in the
@@ -4064,6 +4116,7 @@ module Aws::Connect
     #
     #   * {Types::GetCurrentUserDataResponse#next_token #next_token} => String
     #   * {Types::GetCurrentUserDataResponse#user_data_list #user_data_list} => Array&lt;Types::UserData&gt;
+    #   * {Types::GetCurrentUserDataResponse#approximate_total_count #approximate_total_count} => Integer
     #
     # The returned {Seahorse::Client::Response response} is a pageable response and is Enumerable. For details on usage see {Aws::PageableResponse PageableResponse}.
     #
@@ -4076,6 +4129,9 @@ module Aws::Connect
     #       contact_filter: {
     #         contact_states: ["INCOMING"], # accepts INCOMING, PENDING, CONNECTING, CONNECTED, CONNECTED_ONHOLD, MISSED, ERROR, ENDED, REJECTED
     #       },
+    #       routing_profiles: ["RoutingProfileId"],
+    #       agents: ["UserId"],
+    #       user_hierarchy_groups: ["HierarchyGroupId"],
     #     },
     #     next_token: "NextToken",
     #     max_results: 1,
@@ -4101,6 +4157,7 @@ module Aws::Connect
     #   resp.user_data_list[0].hierarchy_path.level_five.arn #=> String
     #   resp.user_data_list[0].status.status_start_timestamp #=> Time
     #   resp.user_data_list[0].status.status_arn #=> String
+    #   resp.user_data_list[0].status.status_name #=> String
     #   resp.user_data_list[0].available_slots_by_channel #=> Hash
     #   resp.user_data_list[0].available_slots_by_channel["Channel"] #=> Integer
     #   resp.user_data_list[0].max_slots_by_channel #=> Hash
@@ -4116,6 +4173,8 @@ module Aws::Connect
     #   resp.user_data_list[0].contacts[0].connected_to_agent_timestamp #=> Time
     #   resp.user_data_list[0].contacts[0].queue.id #=> String
     #   resp.user_data_list[0].contacts[0].queue.arn #=> String
+    #   resp.user_data_list[0].next_status #=> String
+    #   resp.approximate_total_count #=> Integer
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/GetCurrentUserData AWS API Documentation
     #
@@ -4421,8 +4480,9 @@ module Aws::Connect
     #     filters: { # required
     #       queues: ["QueueId"],
     #       channels: ["VOICE"], # accepts VOICE, CHAT, TASK
+    #       routing_profiles: ["RoutingProfileId"],
     #     },
-    #     groupings: ["QUEUE"], # accepts QUEUE, CHANNEL
+    #     groupings: ["QUEUE"], # accepts QUEUE, CHANNEL, ROUTING_PROFILE
     #     historical_metrics: [ # required
     #       {
     #         name: "CONTACTS_QUEUED", # accepts CONTACTS_QUEUED, CONTACTS_HANDLED, CONTACTS_ABANDONED, CONTACTS_CONSULTED, CONTACTS_AGENT_HUNG_UP_FIRST, CONTACTS_HANDLED_INCOMING, CONTACTS_HANDLED_OUTBOUND, CONTACTS_HOLD_ABANDONS, CONTACTS_TRANSFERRED_IN, CONTACTS_TRANSFERRED_OUT, CONTACTS_TRANSFERRED_IN_FROM_QUEUE, CONTACTS_TRANSFERRED_OUT_FROM_QUEUE, CONTACTS_MISSED, CALLBACK_CONTACTS_HANDLED, API_CONTACTS_HANDLED, OCCUPANCY, HANDLE_TIME, AFTER_CONTACT_WORK_TIME, QUEUED_TIME, ABANDON_TIME, QUEUE_ANSWER_TIME, HOLD_TIME, INTERACTION_TIME, INTERACTION_AND_HOLD_TIME, SERVICE_LEVEL
@@ -4445,6 +4505,8 @@ module Aws::Connect
     #   resp.metric_results[0].dimensions.queue.id #=> String
     #   resp.metric_results[0].dimensions.queue.arn #=> String
     #   resp.metric_results[0].dimensions.channel #=> String, one of "VOICE", "CHAT", "TASK"
+    #   resp.metric_results[0].dimensions.routing_profile.id #=> String
+    #   resp.metric_results[0].dimensions.routing_profile.arn #=> String
     #   resp.metric_results[0].collections #=> Array
     #   resp.metric_results[0].collections[0].metric.name #=> String, one of "CONTACTS_QUEUED", "CONTACTS_HANDLED", "CONTACTS_ABANDONED", "CONTACTS_CONSULTED", "CONTACTS_AGENT_HUNG_UP_FIRST", "CONTACTS_HANDLED_INCOMING", "CONTACTS_HANDLED_OUTBOUND", "CONTACTS_HOLD_ABANDONS", "CONTACTS_TRANSFERRED_IN", "CONTACTS_TRANSFERRED_OUT", "CONTACTS_TRANSFERRED_IN_FROM_QUEUE", "CONTACTS_TRANSFERRED_OUT_FROM_QUEUE", "CONTACTS_MISSED", "CALLBACK_CONTACTS_HANDLED", "API_CONTACTS_HANDLED", "OCCUPANCY", "HANDLE_TIME", "AFTER_CONTACT_WORK_TIME", "QUEUED_TIME", "ABANDON_TIME", "QUEUE_ANSWER_TIME", "HOLD_TIME", "INTERACTION_TIME", "INTERACTION_AND_HOLD_TIME", "SERVICE_LEVEL"
     #   resp.metric_results[0].collections[0].metric.threshold.comparison #=> String, one of "LT"
@@ -6356,7 +6418,7 @@ module Aws::Connect
 
     # Initiates silent monitoring of a contact. The Contact Control Panel
     # (CCP) of the user specified by *userId* will be set to silent
-    # monitoring mode on the contact. Supports voice and chat contacts.
+    # monitoring mode on the contact.
     #
     # @option params [required, String] :instance_id
     #   The identifier of the Amazon Connect instance. You can find the
@@ -9678,7 +9740,7 @@ module Aws::Connect
         params: params,
         config: config)
       context[:gem_name] = 'aws-sdk-connect'
-      context[:gem_version] = '1.89.0'
+      context[:gem_version] = '1.90.0'
       Seahorse::Client::Request.new(handlers, context)
     end
 

data/lib/aws-sdk-connect/client_api.rb

@@ -37,6 +37,7 @@ module Aws::Connect
     AgentStatusType = Shapes::StringShape.new(name: 'AgentStatusType')
     AgentStatusTypes = Shapes::ListShape.new(name: 'AgentStatusTypes')
     AgentUsername = Shapes::StringShape.new(name: 'AgentUsername')
+    AgentsMinOneMaxHundred = Shapes::ListShape.new(name: 'AgentsMinOneMaxHundred')
     AliasArn = Shapes::StringShape.new(name: 'AliasArn')
     AllowedAccessControlTags = Shapes::MapShape.new(name: 'AllowedAccessControlTags')
     AllowedMonitorCapabilities = Shapes::ListShape.new(name: 'AllowedMonitorCapabilities')
@@ -160,6 +161,8 @@ module Aws::Connect
     CurrentMetricName = Shapes::StringShape.new(name: 'CurrentMetricName')
     CurrentMetricResult = Shapes::StructureShape.new(name: 'CurrentMetricResult')
     CurrentMetricResults = Shapes::ListShape.new(name: 'CurrentMetricResults')
+    CurrentMetricSortCriteria = Shapes::StructureShape.new(name: 'CurrentMetricSortCriteria')
+    CurrentMetricSortCriteriaMaxOne = Shapes::ListShape.new(name: 'CurrentMetricSortCriteriaMaxOne')
     CurrentMetrics = Shapes::ListShape.new(name: 'CurrentMetrics')
     DateReference = Shapes::StructureShape.new(name: 'DateReference')
     DefaultVocabulary = Shapes::StructureShape.new(name: 'DefaultVocabulary')
@@ -550,6 +553,7 @@ module Aws::Connect
     RoutingProfileSearchFilter = Shapes::StructureShape.new(name: 'RoutingProfileSearchFilter')
     RoutingProfileSummary = Shapes::StructureShape.new(name: 'RoutingProfileSummary')
     RoutingProfileSummaryList = Shapes::ListShape.new(name: 'RoutingProfileSummaryList')
+    RoutingProfiles = Shapes::ListShape.new(name: 'RoutingProfiles')
     Rule = Shapes::StructureShape.new(name: 'Rule')
     RuleAction = Shapes::StructureShape.new(name: 'RuleAction')
     RuleActions = Shapes::ListShape.new(name: 'RuleActions')
@@ -596,6 +600,7 @@ module Aws::Connect
     ServiceQuotaExceededException = Shapes::StructureShape.new(name: 'ServiceQuotaExceededException')
     SingleSelectOptions = Shapes::ListShape.new(name: 'SingleSelectOptions')
     SnapshotVersion = Shapes::StringShape.new(name: 'SnapshotVersion')
+    SortOrder = Shapes::StringShape.new(name: 'SortOrder')
     SourceApplicationName = Shapes::StringShape.new(name: 'SourceApplicationName')
     SourceType = Shapes::StringShape.new(name: 'SourceType')
     StartChatContactRequest = Shapes::StructureShape.new(name: 'StartChatContactRequest')
@@ -736,6 +741,7 @@ module Aws::Connect
     User = Shapes::StructureShape.new(name: 'User')
     UserData = Shapes::StructureShape.new(name: 'UserData')
     UserDataFilters = Shapes::StructureShape.new(name: 'UserDataFilters')
+    UserDataHierarchyGroups = Shapes::ListShape.new(name: 'UserDataHierarchyGroups')
     UserDataList = Shapes::ListShape.new(name: 'UserDataList')
     UserId = Shapes::StringShape.new(name: 'UserId')
     UserIdList = Shapes::ListShape.new(name: 'UserIdList')
@@ -804,6 +810,7 @@ module Aws::Connect
 
     AgentStatusReference.add_member(:status_start_timestamp, Shapes::ShapeRef.new(shape: Timestamp, location_name: "StatusStartTimestamp"))
     AgentStatusReference.add_member(:status_arn, Shapes::ShapeRef.new(shape: ARN, location_name: "StatusArn"))
+    AgentStatusReference.add_member(:status_name, Shapes::ShapeRef.new(shape: AgentStatusName, location_name: "StatusName"))
     AgentStatusReference.struct_class = Types::AgentStatusReference
 
     AgentStatusSummary.add_member(:id, Shapes::ShapeRef.new(shape: AgentStatusId, location_name: "Id"))
@@ -816,6 +823,8 @@ module Aws::Connect
 
     AgentStatusTypes.member = Shapes::ShapeRef.new(shape: AgentStatusType)
 
+    AgentsMinOneMaxHundred.member = Shapes::ShapeRef.new(shape: UserId)
+
     AllowedAccessControlTags.key = Shapes::ShapeRef.new(shape: SecurityProfilePolicyKey)
     AllowedAccessControlTags.value = Shapes::ShapeRef.new(shape: SecurityProfilePolicyValue)
 
@@ -1247,6 +1256,12 @@ module Aws::Connect
 
     CurrentMetricResults.member = Shapes::ShapeRef.new(shape: CurrentMetricResult)
 
+    CurrentMetricSortCriteria.add_member(:sort_by_metric, Shapes::ShapeRef.new(shape: CurrentMetricName, location_name: "SortByMetric"))
+    CurrentMetricSortCriteria.add_member(:sort_order, Shapes::ShapeRef.new(shape: SortOrder, location_name: "SortOrder"))
+    CurrentMetricSortCriteria.struct_class = Types::CurrentMetricSortCriteria
+
+    CurrentMetricSortCriteriaMaxOne.member = Shapes::ShapeRef.new(shape: CurrentMetricSortCriteria)
+
     CurrentMetrics.member = Shapes::ShapeRef.new(shape: CurrentMetric)
 
     DateReference.add_member(:name, Shapes::ShapeRef.new(shape: ReferenceKey, location_name: "Name"))
@@ -1462,6 +1477,7 @@ module Aws::Connect
 
     Dimensions.add_member(:queue, Shapes::ShapeRef.new(shape: QueueReference, location_name: "Queue"))
     Dimensions.add_member(:channel, Shapes::ShapeRef.new(shape: Channel, location_name: "Channel"))
+    Dimensions.add_member(:routing_profile, Shapes::ShapeRef.new(shape: RoutingProfileReference, location_name: "RoutingProfile"))
     Dimensions.struct_class = Types::Dimensions
 
     DisassociateApprovedOriginRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location: "uri", location_name: "InstanceId"))
@@ -1534,6 +1550,7 @@ module Aws::Connect
 
     Filters.add_member(:queues, Shapes::ShapeRef.new(shape: Queues, location_name: "Queues"))
     Filters.add_member(:channels, Shapes::ShapeRef.new(shape: Channels, location_name: "Channels"))
+    Filters.add_member(:routing_profiles, Shapes::ShapeRef.new(shape: RoutingProfiles, location_name: "RoutingProfiles"))
     Filters.struct_class = Types::Filters
 
     FunctionArnsList.member = Shapes::ShapeRef.new(shape: FunctionArn)
@@ -1551,11 +1568,13 @@ module Aws::Connect
     GetCurrentMetricDataRequest.add_member(:current_metrics, Shapes::ShapeRef.new(shape: CurrentMetrics, required: true, location_name: "CurrentMetrics"))
     GetCurrentMetricDataRequest.add_member(:next_token, Shapes::ShapeRef.new(shape: NextToken, location_name: "NextToken"))
     GetCurrentMetricDataRequest.add_member(:max_results, Shapes::ShapeRef.new(shape: MaxResult100, location_name: "MaxResults", metadata: {"box"=>true}))
+    GetCurrentMetricDataRequest.add_member(:sort_criteria, Shapes::ShapeRef.new(shape: CurrentMetricSortCriteriaMaxOne, location_name: "SortCriteria"))
     GetCurrentMetricDataRequest.struct_class = Types::GetCurrentMetricDataRequest
 
     GetCurrentMetricDataResponse.add_member(:next_token, Shapes::ShapeRef.new(shape: NextToken, location_name: "NextToken"))
     GetCurrentMetricDataResponse.add_member(:metric_results, Shapes::ShapeRef.new(shape: CurrentMetricResults, location_name: "MetricResults"))
     GetCurrentMetricDataResponse.add_member(:data_snapshot_time, Shapes::ShapeRef.new(shape: timestamp, location_name: "DataSnapshotTime"))
+    GetCurrentMetricDataResponse.add_member(:approximate_total_count, Shapes::ShapeRef.new(shape: ApproximateTotalCount, location_name: "ApproximateTotalCount"))
     GetCurrentMetricDataResponse.struct_class = Types::GetCurrentMetricDataResponse
 
     GetCurrentUserDataRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location: "uri", location_name: "InstanceId"))
@@ -1566,6 +1585,7 @@ module Aws::Connect
 
     GetCurrentUserDataResponse.add_member(:next_token, Shapes::ShapeRef.new(shape: NextToken, location_name: "NextToken"))
     GetCurrentUserDataResponse.add_member(:user_data_list, Shapes::ShapeRef.new(shape: UserDataList, location_name: "UserDataList"))
+    GetCurrentUserDataResponse.add_member(:approximate_total_count, Shapes::ShapeRef.new(shape: ApproximateTotalCount, location_name: "ApproximateTotalCount"))
     GetCurrentUserDataResponse.struct_class = Types::GetCurrentUserDataResponse
 
     GetFederationTokenRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location: "uri", location_name: "InstanceId"))
@@ -2452,6 +2472,8 @@ module Aws::Connect
 
     RoutingProfileSummaryList.member = Shapes::ShapeRef.new(shape: RoutingProfileSummary)
 
+    RoutingProfiles.member = Shapes::ShapeRef.new(shape: RoutingProfileId)
+
     Rule.add_member(:name, Shapes::ShapeRef.new(shape: RuleName, required: true, location_name: "Name"))
     Rule.add_member(:rule_id, Shapes::ShapeRef.new(shape: RuleId, required: true, location_name: "RuleId"))
     Rule.add_member(:rule_arn, Shapes::ShapeRef.new(shape: ARN, required: true, location_name: "RuleArn"))
@@ -3108,12 +3130,18 @@ module Aws::Connect
     UserData.add_member(:max_slots_by_channel, Shapes::ShapeRef.new(shape: ChannelToCountMap, location_name: "MaxSlotsByChannel"))
     UserData.add_member(:active_slots_by_channel, Shapes::ShapeRef.new(shape: ChannelToCountMap, location_name: "ActiveSlotsByChannel"))
     UserData.add_member(:contacts, Shapes::ShapeRef.new(shape: AgentContactReferenceList, location_name: "Contacts"))
+    UserData.add_member(:next_status, Shapes::ShapeRef.new(shape: AgentStatusName, location_name: "NextStatus"))
     UserData.struct_class = Types::UserData
 
     UserDataFilters.add_member(:queues, Shapes::ShapeRef.new(shape: Queues, location_name: "Queues"))
     UserDataFilters.add_member(:contact_filter, Shapes::ShapeRef.new(shape: ContactFilter, location_name: "ContactFilter"))
+    UserDataFilters.add_member(:routing_profiles, Shapes::ShapeRef.new(shape: RoutingProfiles, location_name: "RoutingProfiles"))
+    UserDataFilters.add_member(:agents, Shapes::ShapeRef.new(shape: AgentsMinOneMaxHundred, location_name: "Agents"))
+    UserDataFilters.add_member(:user_hierarchy_groups, Shapes::ShapeRef.new(shape: UserDataHierarchyGroups, location_name: "UserHierarchyGroups"))
     UserDataFilters.struct_class = Types::UserDataFilters
 
+    UserDataHierarchyGroups.member = Shapes::ShapeRef.new(shape: HierarchyGroupId)
+
     UserDataList.member = Shapes::ShapeRef.new(shape: UserData)
 
     UserIdList.member = Shapes::ShapeRef.new(shape: UserId)

data/lib/aws-sdk-connect/types.rb

@@ -170,11 +170,16 @@ module Aws::Connect
     #   The Amazon Resource Name (ARN) of the agent's status.
     #   @return [String]
     #
+    # @!attribute [rw] status_name
+    #   The name of the agent status.
+    #   @return [String]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AgentStatusReference AWS API Documentation
     #
     class AgentStatusReference < Struct.new(
       :status_start_timestamp,
-      :status_arn)
+      :status_arn,
+      :status_name)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -2344,6 +2349,27 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # The way to sort the resulting response based on metrics. By default
+    # resources are sorted based on `AGENTS_ONLINE`, `DESCENDING`. The
+    # metric collection is sorted based on the input metrics.
+    #
+    # @!attribute [rw] sort_by_metric
+    #   The current metric names.
+    #   @return [String]
+    #
+    # @!attribute [rw] sort_order
+    #   The way to sort.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CurrentMetricSortCriteria AWS API Documentation
+    #
+    class CurrentMetricSortCriteria < Struct.new(
+      :sort_by_metric,
+      :sort_order)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Information about a reference when the `referenceType` is `DATE`.
     # Otherwise, null.
     #
@@ -3267,11 +3293,16 @@ module Aws::Connect
     #   The channel used for grouping and filters.
     #   @return [String]
     #
+    # @!attribute [rw] routing_profile
+    #   Information about the routing profile assigned to the user.
+    #   @return [Types::RoutingProfileReference]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/Dimensions AWS API Documentation
     #
     class Dimensions < Struct.new(
       :queue,
-      :channel)
+      :channel,
+      :routing_profile)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -3598,11 +3629,16 @@ module Aws::Connect
     #   The channel to use to filter the metrics.
     #   @return [Array<String>]
     #
+    # @!attribute [rw] routing_profiles
+    #   A list of up to 100 routing profile IDs or ARNs.
+    #   @return [Array<String>]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/Filters AWS API Documentation
     #
     class Filters < Struct.new(
       :queues,
-      :channels)
+      :channels,
+      :routing_profiles)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -3642,11 +3678,22 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] filters
-    #   The queues, up to 100, or channels, to use to filter the metrics
-    #   returned. Metric data is retrieved only for the resources associated
-    #   with the queues or channels included in the filter. You can include
-    #   both queue IDs and queue ARNs in the same request. VOICE, CHAT, and
-    #   TASK channels are supported.
+    #   The filters to apply to returned metrics. You can filter up to the
+    #   following limits:
+    #
+    #   * Queues: 100
+    #
+    #   * Routing profiles: 100
+    #
+    #   * Channels: 3 (VOICE, CHAT, and TASK channels are supported.)
+    #
+    #   Metric data is retrieved only for the resources associated with the
+    #   queues or routing profiles, and by any channels included in the
+    #   filter. (You cannot filter by both queue AND routing profile.) You
+    #   can include both resource IDs and resource ARNs in the same request.
+    #
+    #   Currently tagging is only supported on the resources that are passed
+    #   in the filter.
     #   @return [Types::Filters]
     #
     # @!attribute [rw] groupings
@@ -3658,7 +3705,9 @@ module Aws::Connect
     #     VOICE, CHAT, and TASK channels are supported.
     #
     #   * If you group by `ROUTING_PROFILE`, you must include either a queue
-    #     or routing profile filter.
+    #     or routing profile filter. In addition, a routing profile filter
+    #     is required for metrics `CONTACTS_SCHEDULED`, `CONTACTS_IN_QUEUE`,
+    #     and ` OLDEST_CONTACT_AGE`.
     #
     #   * If no `Grouping` is included in the request, a summary of metrics
     #     is returned.
@@ -3791,6 +3840,19 @@ module Aws::Connect
     #   The maximum number of results to return per page.
     #   @return [Integer]
     #
+    # @!attribute [rw] sort_criteria
+    #   The way to sort the resulting response based on metrics. You can
+    #   enter one sort criteria. By default resources are sorted based on
+    #   `AGENTS_ONLINE`, `DESCENDING`. The metric collection is sorted based
+    #   on the input metrics.
+    #
+    #   Note the following:
+    #
+    #   * Sorting on `SLOTS_ACTIVE` and `SLOTS_AVAILABLE` is not supported.
+    #
+    #   ^
+    #   @return [Array<Types::CurrentMetricSortCriteria>]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/GetCurrentMetricDataRequest AWS API Documentation
     #
     class GetCurrentMetricDataRequest < Struct.new(
@@ -3799,7 +3861,8 @@ module Aws::Connect
       :groupings,
       :current_metrics,
       :next_token,
-      :max_results)
+      :max_results,
+      :sort_criteria)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -3822,12 +3885,17 @@ module Aws::Connect
     #   pagination.
     #   @return [Time]
     #
+    # @!attribute [rw] approximate_total_count
+    #   The total count of the result, regardless of the current page size.
+    #   @return [Integer]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/GetCurrentMetricDataResponse AWS API Documentation
     #
     class GetCurrentMetricDataResponse < Struct.new(
       :next_token,
       :metric_results,
-      :data_snapshot_time)
+      :data_snapshot_time,
+      :approximate_total_count)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -3838,9 +3906,25 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] filters
-    #   Filters up to 100 `Queues`, or up to 9 `ContactStates`. The user
-    #   data is retrieved only for those users who are associated with the
-    #   queues and have contacts that are in the specified `ContactState`.
+    #   The filters to apply to returned user data. You can filter up to the
+    #   following limits:
+    #
+    #   * Queues: 100
+    #
+    #   * Routing profiles: 100
+    #
+    #   * Agents: 100
+    #
+    #   * Contact states: 9
+    #
+    #   * User hierarchy groups: 1
+    #
+    #   The user data is retrieved for only the specified values/resources
+    #   in the filter. A maximum of one filter can be passed from queues,
+    #   routing profiles, agents, and user hierarchy groups.
+    #
+    #   Currently tagging is only supported on the resources that are passed
+    #   in the filter.
     #   @return [Types::UserDataFilters]
     #
     # @!attribute [rw] next_token
@@ -3873,11 +3957,16 @@ module Aws::Connect
     #   A list of the user data that is returned.
     #   @return [Array<Types::UserData>]
     #
+    # @!attribute [rw] approximate_total_count
+    #   The total count of the result, regardless of the current page size.
+    #   @return [Integer]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/GetCurrentUserDataResponse AWS API Documentation
     #
     class GetCurrentUserDataResponse < Struct.new(
       :next_token,
-      :user_data_list)
+      :user_data_list,
+      :approximate_total_count)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -11351,6 +11440,10 @@ module Aws::Connect
     #   A list of contact reference information.
     #   @return [Array<Types::AgentContactReference>]
     #
+    # @!attribute [rw] next_status
+    #   The Next status of the agent.
+    #   @return [String]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UserData AWS API Documentation
     #
     class UserData < Struct.new(
@@ -11361,7 +11454,8 @@ module Aws::Connect
       :available_slots_by_channel,
       :max_slots_by_channel,
       :active_slots_by_channel,
-      :contacts)
+      :contacts,
+      :next_status)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -11369,8 +11463,7 @@ module Aws::Connect
     # A filter for the user data.
     #
     # @!attribute [rw] queues
-    #   Contains information about a queue resource for which metrics are
-    #   returned.
+    #   A list of up to 100 queues or ARNs.
     #   @return [Array<String>]
     #
     # @!attribute [rw] contact_filter
@@ -11378,11 +11471,26 @@ module Aws::Connect
     #   associated to the user. It contains a list of contact states.
     #   @return [Types::ContactFilter]
     #
+    # @!attribute [rw] routing_profiles
+    #   A list of up to 100 routing profile IDs or ARNs.
+    #   @return [Array<String>]
+    #
+    # @!attribute [rw] agents
+    #   A list of up to 100 agent IDs or ARNs.
+    #   @return [Array<String>]
+    #
+    # @!attribute [rw] user_hierarchy_groups
+    #   A UserHierarchyGroup ID or ARN.
+    #   @return [Array<String>]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UserDataFilters AWS API Documentation
     #
     class UserDataFilters < Struct.new(
       :queues,
-      :contact_filter)
+      :contact_filter,
+      :routing_profiles,
+      :agents,
+      :user_hierarchy_groups)
       SENSITIVE = []
       include Aws::Structure
     end

data/lib/aws-sdk-connect.rb

@@ -52,6 +52,6 @@ require_relative 'aws-sdk-connect/customizations'
 # @!group service
 module Aws::Connect
 
-  GEM_VERSION = '1.89.0'
+  GEM_VERSION = '1.90.0'
 
 end

metadata

@@ -1,14 +1,14 @@
 --- !ruby/object:Gem::Specification
 name: aws-sdk-connect
 version: !ruby/object:Gem::Version
-  version: 1.89.0
+  version: 1.90.0
 platform: ruby
 authors:
 - Amazon Web Services
 autorequire: 
 bindir: bin
 cert_chain: []
-date: 2022-12-22 00:00:00.000000000 Z
+date: 2022-12-23 00:00:00.000000000 Z
 dependencies:
 - !ruby/object:Gem::Dependency
   name: aws-sdk-core