aws-sdk-connect 1.5.0 → 1.6.0

checksums.yaml

@@ -1,7 +1,7 @@
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data/lib/aws-sdk-connect.rb

@@ -42,6 +42,6 @@ require_relative 'aws-sdk-connect/customizations'
 # @service
 module Aws::Connect
 
-  GEM_VERSION = '1.5.0'
+  GEM_VERSION = '1.6.0'
 
 end

data/lib/aws-sdk-connect/client.rb

@@ -179,7 +179,7 @@ module Aws::Connect
     # Creates a new user account in your Amazon Connect instance.
     #
     # @option params [required, String] :username
-    #   The user name in Amazon Connect for the user to create.
+    #   The user name in Amazon Connect for the account to create.
     #
     # @option params [String] :password
     #   The password for the user account to create. This is required if you
@@ -464,6 +464,154 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # The `GetCurrentMetricData` operation retrieves current metric data
+    # from your Amazon Connect instance.
+    #
+    # If you are using an IAM account, it must have permission to the
+    # `connect:GetCurrentMetricData` action.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier for your Amazon Connect instance. To find the ID of
+    #   your instance, open the AWS console and select Amazon Connect. Select
+    #   the alias of the instance in the Instance alias column. The instance
+    #   ID is displayed in the Overview section of your instance settings. For
+    #   example, the instance ID is the set of characters at the end of the
+    #   instance ARN, after instance/, such as
+    #   10a4c4eb-f57e-4d4c-b602-bf39176ced07.
+    #
+    # @option params [required, Types::Filters] :filters
+    #   A `Filters` object that contains a list of queue IDs or queue ARNs, up
+    #   to 100, or list of Channels to use to filter the metrics returned in
+    #   the response. Metric data is retrieved only for the resources
+    #   associated with the queue IDs, ARNs, or Channels included in the
+    #   filter. You can include both IDs and ARNs in the same request. To
+    #   retrieve metrics for all queues, add the queue ID or ARN for each
+    #   queue in your instance. Only VOICE is supported for Channels.
+    #
+    #   To find the ARN for a queue, open the queue you want to use in the
+    #   Amazon Connect Queue editor. The ARN for the queue is displayed in the
+    #   address bar as part of the URL. For example, the queue ARN is the set
+    #   of characters at the end of the URL, after 'id=' such as
+    #   `arn:aws:connect:us-east-1:270923740243:instance/78fb859d-1b7d-44b1-8aa3-12f0835c5855/queue/1d1a4575-9618-40ab-bbeb-81e45795fe61`.
+    #   The queue ID is also included in the URL, and is the string after
+    #   'queue/'.
+    #
+    # @option params [Array<String>] :groupings
+    #   The grouping applied to the metrics returned. For example, when
+    #   grouped by QUEUE, the metrics returned apply to each queue rather than
+    #   aggregated for all queues. If you group by CHANNEL, you should include
+    #   a Channels filter. The only supported channel is VOICE.
+    #
+    #   If no `Grouping` is included in the request, a summary of
+    #   `CurrentMetrics` is returned.
+    #
+    # @option params [required, Array<Types::CurrentMetric>] :current_metrics
+    #   A list of `CurrentMetric` objects for the metrics to retrieve. Each
+    #   `CurrentMetric` includes a name of a metric to retrieve and the unit
+    #   to use for it.
+    #
+    #   The following metrics are available:
+    #
+    #   AGENTS\_AVAILABLE
+    #
+    #   : Unit: COUNT
+    #
+    #   AGENTS\_ONLINE
+    #
+    #   : Unit: COUNT
+    #
+    #   AGENTS\_ON\_CALL
+    #
+    #   : Unit: COUNT
+    #
+    #   AGENTS\_STAFFED
+    #
+    #   : Unit: COUNT
+    #
+    #   AGENTS\_AFTER\_CONTACT\_WORK
+    #
+    #   : Unit: COUNT
+    #
+    #   AGENTS\_NON\_PRODUCTIVE
+    #
+    #   : Unit: COUNT
+    #
+    #   AGENTS\_ERROR
+    #
+    #   : Unit: COUNT
+    #
+    #   CONTACTS\_IN\_QUEUE
+    #
+    #   : Unit: COUNT
+    #
+    #   OLDEST\_CONTACT\_AGE
+    #
+    #   : Unit: SECONDS
+    #
+    #   CONTACTS\_SCHEDULED
+    #
+    #   : Unit: COUNT
+    #
+    # @option params [String] :next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #
+    #   The token expires after 5 minutes from the time it is created.
+    #   Subsequent requests that use the [NextToken]() must use the same
+    #   request parameters as the request that generated the token.
+    #
+    # @option params [Integer] :max_results
+    #   `MaxResults` indicates the maximum number of results to return per
+    #   page in the response, between 1 and 100.
+    #
+    # @return [Types::GetCurrentMetricDataResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::GetCurrentMetricDataResponse#next_token #next_token} => String
+    #   * {Types::GetCurrentMetricDataResponse#metric_results #metric_results} => Array&lt;Types::CurrentMetricResult&gt;
+    #   * {Types::GetCurrentMetricDataResponse#data_snapshot_time #data_snapshot_time} => Time
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.get_current_metric_data({
+    #     instance_id: "InstanceId", # required
+    #     filters: { # required
+    #       queues: ["QueueId"],
+    #       channels: ["VOICE"], # accepts VOICE
+    #     },
+    #     groupings: ["QUEUE"], # accepts QUEUE, CHANNEL
+    #     current_metrics: [ # required
+    #       {
+    #         name: "AGENTS_ONLINE", # accepts AGENTS_ONLINE, AGENTS_AVAILABLE, AGENTS_ON_CALL, AGENTS_NON_PRODUCTIVE, AGENTS_AFTER_CONTACT_WORK, AGENTS_ERROR, AGENTS_STAFFED, CONTACTS_IN_QUEUE, OLDEST_CONTACT_AGE, CONTACTS_SCHEDULED
+    #         unit: "SECONDS", # accepts SECONDS, COUNT, PERCENT
+    #       },
+    #     ],
+    #     next_token: "NextToken",
+    #     max_results: 1,
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.next_token #=> String
+    #   resp.metric_results #=> Array
+    #   resp.metric_results[0].dimensions.queue.id #=> String
+    #   resp.metric_results[0].dimensions.queue.arn #=> String
+    #   resp.metric_results[0].dimensions.channel #=> String, one of "VOICE"
+    #   resp.metric_results[0].collections #=> Array
+    #   resp.metric_results[0].collections[0].metric.name #=> String, one of "AGENTS_ONLINE", "AGENTS_AVAILABLE", "AGENTS_ON_CALL", "AGENTS_NON_PRODUCTIVE", "AGENTS_AFTER_CONTACT_WORK", "AGENTS_ERROR", "AGENTS_STAFFED", "CONTACTS_IN_QUEUE", "OLDEST_CONTACT_AGE", "CONTACTS_SCHEDULED"
+    #   resp.metric_results[0].collections[0].metric.unit #=> String, one of "SECONDS", "COUNT", "PERCENT"
+    #   resp.metric_results[0].collections[0].value #=> Float
+    #   resp.data_snapshot_time #=> Time
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/GetCurrentMetricData AWS API Documentation
+    #
+    # @overload get_current_metric_data(params = {})
+    # @param [Hash] params ({})
+    def get_current_metric_data(params = {}, options = {})
+      req = build_request(:get_current_metric_data, params)
+      req.send_request(options)
+    end
+
     # Retrieves a token for federation.
     #
     # @option params [required, String] :instance_id
@@ -501,6 +649,303 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # The `GetMetricData` operation retrieves historical metrics data from
+    # your Amazon Connect instance.
+    #
+    # If you are using an IAM account, it must have permission to the
+    # `connect:GetMetricData` action.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier for your Amazon Connect instance. To find the ID of
+    #   your instance, open the AWS console and select Amazon Connect. Select
+    #   the alias of the instance in the Instance alias column. The instance
+    #   ID is displayed in the Overview section of your instance settings. For
+    #   example, the instance ID is the set of characters at the end of the
+    #   instance ARN, after instance/, such as
+    #   10a4c4eb-f57e-4d4c-b602-bf39176ced07.
+    #
+    # @option params [required, Time,DateTime,Date,Integer,String] :start_time
+    #   The timestamp, in UNIX Epoch time format, at which to start the
+    #   reporting interval for the retrieval of historical metrics data. The
+    #   time must be specified using a multiple of 5 minutes, such as 10:05,
+    #   10:10, 10:15.
+    #
+    #   `StartTime` cannot be earlier than 24 hours before the time of the
+    #   request. Historical metrics are available in Amazon Connect only for
+    #   24 hours.
+    #
+    # @option params [required, Time,DateTime,Date,Integer,String] :end_time
+    #   The timestamp, in UNIX Epoch time format, at which to end the
+    #   reporting interval for the retrieval of historical metrics data. The
+    #   time must be specified using an interval of 5 minutes, such as 11:00,
+    #   11:05, 11:10, and must be later than the `StartTime` timestamp.
+    #
+    #   The time range between `StartTime` and `EndTime` must be less than 24
+    #   hours.
+    #
+    # @option params [required, Types::Filters] :filters
+    #   A `Filters` object that contains a list of queue IDs or queue ARNs, up
+    #   to 100, or a list of Channels to use to filter the metrics returned in
+    #   the response. Metric data is retrieved only for the resources
+    #   associated with the IDs, ARNs, or Channels included in the filter. You
+    #   can use both IDs and ARNs together in a request. Only VOICE is
+    #   supported for Channel.
+    #
+    #   To find the ARN for a queue, open the queue you want to use in the
+    #   Amazon Connect Queue editor. The ARN for the queue is displayed in the
+    #   address bar as part of the URL. For example, the queue ARN is the set
+    #   of characters at the end of the URL, after 'id=' such as
+    #   `arn:aws:connect:us-east-1:270923740243:instance/78fb859d-1b7d-44b1-8aa3-12f0835c5855/queue/1d1a4575-9618-40ab-bbeb-81e45795fe61`.
+    #   The queue ID is also included in the URL, and is the string after
+    #   'queue/'.
+    #
+    # @option params [Array<String>] :groupings
+    #   The grouping applied to the metrics returned. For example, when
+    #   results are grouped by queueId, the metrics returned are grouped by
+    #   queue. The values returned apply to the metrics for each queue rather
+    #   than aggregated for all queues.
+    #
+    #   The current version supports grouping by Queue
+    #
+    #   If no `Grouping` is included in the request, a summary of
+    #   `HistoricalMetrics` for all queues is returned.
+    #
+    # @option params [required, Array<Types::HistoricalMetric>] :historical_metrics
+    #   A list of `HistoricalMetric` objects that contain the metrics to
+    #   retrieve with the request.
+    #
+    #   A `HistoricalMetric` object contains: `HistoricalMetricName`,
+    #   `Statistic`, `Threshold`, and `Unit`.
+    #
+    #   For each historical metric you include in the request, you must
+    #   include a `Unit` and a `Statistic`.
+    #
+    #   The following historical metrics are available:
+    #
+    #   CONTACTS\_QUEUED
+    #
+    #   : Unit: COUNT
+    #
+    #     Statistic: SUM
+    #
+    #   CONTACTS\_HANDLED
+    #
+    #   : Unit: COUNT
+    #
+    #     Statistics: SUM
+    #
+    #   CONTACTS\_ABANDONED
+    #
+    #   : Unit: COUNT
+    #
+    #     Statistics: SUM
+    #
+    #   CONTACTS\_CONSULTED
+    #
+    #   : Unit: COUNT
+    #
+    #     Statistics: SUM
+    #
+    #   CONTACTS\_AGENT\_HUNG\_UP\_FIRST
+    #
+    #   : Unit: COUNT
+    #
+    #     Statistics: SUM
+    #
+    #   CONTACTS\_HANDLED\_INCOMING
+    #
+    #   : Unit: COUNT
+    #
+    #     Statistics: SUM
+    #
+    #   CONTACTS\_HANDLED\_OUTBOUND
+    #
+    #   : Unit: COUNT
+    #
+    #     Statistics: SUM
+    #
+    #   CONTACTS\_HOLD\_ABANDONS
+    #
+    #   : Unit: COUNT
+    #
+    #     Statistics: SUM
+    #
+    #   CONTACTS\_TRANSFERRED\_IN
+    #
+    #   : Unit: COUNT
+    #
+    #     Statistics: SUM
+    #
+    #   CONTACTS\_TRANSFERRED\_OUT
+    #
+    #   : Unit: COUNT
+    #
+    #     Statistics: SUM
+    #
+    #   CONTACTS\_TRANSFERRED\_IN\_FROM\_QUEUE
+    #
+    #   : Unit: COUNT
+    #
+    #     Statistics: SUM
+    #
+    #   CONTACTS\_TRANSFERRED\_OUT\_FROM\_QUEUE
+    #
+    #   : Unit: COUNT
+    #
+    #     Statistics: SUM
+    #
+    #   CALLBACK\_CONTACTS\_HANDLED
+    #
+    #   : Unit: COUNT
+    #
+    #     Statistics: SUM
+    #
+    #   CALLBACK\_CONTACTS\_HANDLED
+    #
+    #   : Unit: COUNT
+    #
+    #     Statistics: SUM
+    #
+    #   API\_CONTACTS\_HANDLED
+    #
+    #   : Unit: COUNT
+    #
+    #     Statistics: SUM
+    #
+    #   CONTACTS\_MISSED
+    #
+    #   : Unit: COUNT
+    #
+    #     Statistics: SUM
+    #
+    #   OCCUPANCY
+    #
+    #   : Unit: PERCENT
+    #
+    #     Statistics: AVG
+    #
+    #   HANDLE\_TIME
+    #
+    #   : Unit: SECONDS
+    #
+    #     Statistics: AVG
+    #
+    #   AFTER\_CONTACT\_WORK\_TIME
+    #
+    #   : Unit: SECONDS
+    #
+    #     Statistics: AVG
+    #
+    #   QUEUED\_TIME
+    #
+    #   : Unit: SECONDS
+    #
+    #     Statistics: MAX
+    #
+    #   ABANDON\_TIME
+    #
+    #   : Unit: COUNT
+    #
+    #     Statistics: SUM
+    #
+    #   QUEUE\_ANSWER\_TIME
+    #
+    #   : Unit: SECONDS
+    #
+    #     Statistics: AVG
+    #
+    #   HOLD\_TIME
+    #
+    #   : Unit: SECONDS
+    #
+    #     Statistics: AVG
+    #
+    #   INTERACTION\_TIME
+    #
+    #   : Unit: SECONDS
+    #
+    #     Statistics: AVG
+    #
+    #   INTERACTION\_AND\_HOLD\_TIME
+    #
+    #   : Unit: SECONDS
+    #
+    #     Statistics: AVG
+    #
+    #   SERVICE\_LEVEL
+    #
+    #   : Unit: PERCENT
+    #
+    #     Statistics: AVG
+    #
+    #     Threshold: Only "Less than" comparisons are supported, with the
+    #     following service level thresholds: 15, 20, 25, 30, 45, 60, 90, 120,
+    #     180, 240, 300, 600
+    #
+    # @option params [String] :next_token
+    #   The token for the next set of results. Use the value returned in the
+    #   previous response in the next request to retrieve the next set of
+    #   results.
+    #
+    # @option params [Integer] :max_results
+    #   Indicates the maximum number of results to return per page in the
+    #   response, between 1-100.
+    #
+    # @return [Types::GetMetricDataResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
+    #
+    #   * {Types::GetMetricDataResponse#next_token #next_token} => String
+    #   * {Types::GetMetricDataResponse#metric_results #metric_results} => Array&lt;Types::HistoricalMetricResult&gt;
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.get_metric_data({
+    #     instance_id: "InstanceId", # required
+    #     start_time: Time.now, # required
+    #     end_time: Time.now, # required
+    #     filters: { # required
+    #       queues: ["QueueId"],
+    #       channels: ["VOICE"], # accepts VOICE
+    #     },
+    #     groupings: ["QUEUE"], # accepts QUEUE, CHANNEL
+    #     historical_metrics: [ # required
+    #       {
+    #         name: "CONTACTS_QUEUED", # accepts CONTACTS_QUEUED, CONTACTS_HANDLED, CONTACTS_ABANDONED, CONTACTS_CONSULTED, CONTACTS_AGENT_HUNG_UP_FIRST, CONTACTS_HANDLED_INCOMING, CONTACTS_HANDLED_OUTBOUND, CONTACTS_HOLD_ABANDONS, CONTACTS_TRANSFERRED_IN, CONTACTS_TRANSFERRED_OUT, CONTACTS_TRANSFERRED_IN_FROM_QUEUE, CONTACTS_TRANSFERRED_OUT_FROM_QUEUE, CONTACTS_MISSED, CALLBACK_CONTACTS_HANDLED, API_CONTACTS_HANDLED, OCCUPANCY, HANDLE_TIME, AFTER_CONTACT_WORK_TIME, QUEUED_TIME, ABANDON_TIME, QUEUE_ANSWER_TIME, HOLD_TIME, INTERACTION_TIME, INTERACTION_AND_HOLD_TIME, SERVICE_LEVEL
+    #         threshold: {
+    #           comparison: "LT", # accepts LT
+    #           threshold_value: 1.0,
+    #         },
+    #         statistic: "SUM", # accepts SUM, MAX, AVG
+    #         unit: "SECONDS", # accepts SECONDS, COUNT, PERCENT
+    #       },
+    #     ],
+    #     next_token: "NextToken",
+    #     max_results: 1,
+    #   })
+    #
+    # @example Response structure
+    #
+    #   resp.next_token #=> String
+    #   resp.metric_results #=> Array
+    #   resp.metric_results[0].dimensions.queue.id #=> String
+    #   resp.metric_results[0].dimensions.queue.arn #=> String
+    #   resp.metric_results[0].dimensions.channel #=> String, one of "VOICE"
+    #   resp.metric_results[0].collections #=> Array
+    #   resp.metric_results[0].collections[0].metric.name #=> String, one of "CONTACTS_QUEUED", "CONTACTS_HANDLED", "CONTACTS_ABANDONED", "CONTACTS_CONSULTED", "CONTACTS_AGENT_HUNG_UP_FIRST", "CONTACTS_HANDLED_INCOMING", "CONTACTS_HANDLED_OUTBOUND", "CONTACTS_HOLD_ABANDONS", "CONTACTS_TRANSFERRED_IN", "CONTACTS_TRANSFERRED_OUT", "CONTACTS_TRANSFERRED_IN_FROM_QUEUE", "CONTACTS_TRANSFERRED_OUT_FROM_QUEUE", "CONTACTS_MISSED", "CALLBACK_CONTACTS_HANDLED", "API_CONTACTS_HANDLED", "OCCUPANCY", "HANDLE_TIME", "AFTER_CONTACT_WORK_TIME", "QUEUED_TIME", "ABANDON_TIME", "QUEUE_ANSWER_TIME", "HOLD_TIME", "INTERACTION_TIME", "INTERACTION_AND_HOLD_TIME", "SERVICE_LEVEL"
+    #   resp.metric_results[0].collections[0].metric.threshold.comparison #=> String, one of "LT"
+    #   resp.metric_results[0].collections[0].metric.threshold.threshold_value #=> Float
+    #   resp.metric_results[0].collections[0].metric.statistic #=> String, one of "SUM", "MAX", "AVG"
+    #   resp.metric_results[0].collections[0].metric.unit #=> String, one of "SECONDS", "COUNT", "PERCENT"
+    #   resp.metric_results[0].collections[0].value #=> Float
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/GetMetricData AWS API Documentation
+    #
+    # @overload get_metric_data(params = {})
+    # @param [Hash] params ({})
+    def get_metric_data(params = {}, options = {})
+      req = build_request(:get_metric_data, params)
+      req.send_request(options)
+    end
+
     # Returns an array of `RoutingProfileSummary` objects that includes
     # information about the routing profiles in your instance.
     #
@@ -706,9 +1151,6 @@ module Aws::Connect
     # The `StartOutboundVoiceContact` operation initiates a contact flow to
     # place an outbound call to a customer.
     #
-    # There is a throttling limit placed on usage of the API that includes a
-    # RateLimit of 2 per second, and a BurstLimit of 5 per second.
-    #
     # If you are using an IAM account, it must have permission to the
     # `connect:StartOutboundVoiceContact` action.
     #
@@ -839,7 +1281,7 @@ module Aws::Connect
     end
 
     # The `UpdateContactAttributes` operation lets you programmatically
-    # create new or update existing contact attributes associated with a
+    # create new, or update existing, contact attributes associated with a
     # contact. You can use the operation to add or update attributes for
     # both ongoing and completed contacts. For example, you can update the
     # customer's name or the reason the customer called while the call is
@@ -848,11 +1290,22 @@ module Aws::Connect
     # use the `UpdateContactAttributes` operation to update attributes for a
     # contact using data from your CRM application and save the data with
     # the contact in Amazon Connect. You could also flag calls for
-    # additional analysis, or flag abusive callers.
+    # additional analysis, such as legal review or identifying abusive
+    # callers.
     #
     # Contact attributes are available in Amazon Connect for 24 months, and
     # are then deleted.
     #
+    # *Important:*
+    #
+    # You cannot use the operation to update attributes for contacts that
+    # occurred prior to the release of the API, September 12, 2018. You can
+    # update attributes only for contacts that started after the release of
+    # the API. If you attempt to update attributes for a contact that
+    # occurred prior to the release of the API, a 400 error is returned.
+    # This applies also to queued callbacks that were initiated prior to the
+    # release of the API but are still active in your instance.
+    #
     # @option params [required, String] :initial_contact_id
     #   The unique identifier of the contact for which to update attributes.
     #   This is the identifier for the contact associated with the first
@@ -860,9 +1313,9 @@ module Aws::Connect
     #
     # @option params [required, String] :instance_id
     #   The identifier for your Amazon Connect instance. To find the ID of
-    #   your Amazon Connect instance, open the AWS console and select Amazon
-    #   Connect. Select the instance alias of the instance. The instance ID is
-    #   displayed in the Overview section of your instance settings. For
+    #   your instance, open the AWS console and select Amazon Connect. Select
+    #   the alias of the instance in the Instance alias column. The instance
+    #   ID is displayed in the Overview section of your instance settings. For
     #   example, the instance ID is the set of characters at the end of the
     #   instance ARN, after instance/, such as
     #   10a4c4eb-f57e-4d4c-b602-bf39176ced07.
@@ -1049,7 +1502,7 @@ module Aws::Connect
       req.send_request(options)
     end
 
-    # Update the security profiles assigned to the user.
+    # Updates the security profiles assigned to the user.
     #
     # @option params [required, Array<String>] :security_profile_ids
     #   The identifiers for the security profiles to assign to the user.
@@ -1098,7 +1551,7 @@ module Aws::Connect
         params: params,
         config: config)
       context[:gem_name] = 'aws-sdk-connect'
-      context[:gem_version] = '1.5.0'
+      context[:gem_version] = '1.6.0'
       Seahorse::Client::Request.new(handlers, context)
     end