aws-sdk-connect 1.275.0 → 1.276.0

checksums.yaml

@@ -1,7 +1,7 @@
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data/CHANGELOG.md

@@ -1,6 +1,11 @@
 Unreleased Changes
 ------------------
 
+1.276.0 (2026-09-08)
+------------------
+
+* Feature - Releasing workload types feature. A proper launch announcement or details will follow up.
+
 1.275.0 (2026-09-03)
 ------------------
 

data/VERSION

@@ -1 +1 @@
-1.275.0
+1.276.0

data/lib/aws-sdk-connect/client.rb

@@ -5053,10 +5053,19 @@ module Aws::Connect
     #     media_concurrencies: [ # required
     #       {
     #         channel: "VOICE", # required, accepts VOICE, CHAT, TASK, EMAIL
-    #         concurrency: 1, # required
+    #         concurrency: 1,
     #         cross_channel_behavior: {
     #           behavior_type: "ROUTE_CURRENT_CHANNEL_ONLY", # required, accepts ROUTE_CURRENT_CHANNEL_ONLY, ROUTE_ANY_CHANNEL
     #         },
+    #         workload_type_concurrencies: [
+    #           {
+    #             workload_type: "WorkloadType", # required
+    #             concurrency: 1, # required
+    #             cross_channel_workload_behavior: {
+    #               channel_workload_behavior_type: "ROUTE_CURRENT_CHANNEL_CURRENT_WORKLOADTYPE_ONLY", # accepts ROUTE_CURRENT_CHANNEL_CURRENT_WORKLOADTYPE_ONLY, ROUTE_CURRENT_CHANNEL_ANY_WORKLOADTYPE_ONLY, ROUTE_ANY_CHANNEL_ANY_WORKLOAD_TYPE
+    #             },
+    #           },
+    #         ],
     #       },
     #     ],
     #     tags: {
@@ -9816,6 +9825,10 @@ module Aws::Connect
     #   resp.routing_profile.media_concurrencies[0].channel #=> String, one of "VOICE", "CHAT", "TASK", "EMAIL"
     #   resp.routing_profile.media_concurrencies[0].concurrency #=> Integer
     #   resp.routing_profile.media_concurrencies[0].cross_channel_behavior.behavior_type #=> String, one of "ROUTE_CURRENT_CHANNEL_ONLY", "ROUTE_ANY_CHANNEL"
+    #   resp.routing_profile.media_concurrencies[0].workload_type_concurrencies #=> Array
+    #   resp.routing_profile.media_concurrencies[0].workload_type_concurrencies[0].workload_type #=> String
+    #   resp.routing_profile.media_concurrencies[0].workload_type_concurrencies[0].concurrency #=> Integer
+    #   resp.routing_profile.media_concurrencies[0].workload_type_concurrencies[0].cross_channel_workload_behavior.channel_workload_behavior_type #=> String, one of "ROUTE_CURRENT_CHANNEL_CURRENT_WORKLOADTYPE_ONLY", "ROUTE_CURRENT_CHANNEL_ANY_WORKLOADTYPE_ONLY", "ROUTE_ANY_CHANNEL_ANY_WORKLOAD_TYPE"
     #   resp.routing_profile.default_outbound_queue_id #=> String
     #   resp.routing_profile.tags #=> Hash
     #   resp.routing_profile.tags["TagKey"] #=> String
@@ -22724,6 +22737,10 @@ module Aws::Connect
     #   resp.routing_profiles[0].media_concurrencies[0].channel #=> String, one of "VOICE", "CHAT", "TASK", "EMAIL"
     #   resp.routing_profiles[0].media_concurrencies[0].concurrency #=> Integer
     #   resp.routing_profiles[0].media_concurrencies[0].cross_channel_behavior.behavior_type #=> String, one of "ROUTE_CURRENT_CHANNEL_ONLY", "ROUTE_ANY_CHANNEL"
+    #   resp.routing_profiles[0].media_concurrencies[0].workload_type_concurrencies #=> Array
+    #   resp.routing_profiles[0].media_concurrencies[0].workload_type_concurrencies[0].workload_type #=> String
+    #   resp.routing_profiles[0].media_concurrencies[0].workload_type_concurrencies[0].concurrency #=> Integer
+    #   resp.routing_profiles[0].media_concurrencies[0].workload_type_concurrencies[0].cross_channel_workload_behavior.channel_workload_behavior_type #=> String, one of "ROUTE_CURRENT_CHANNEL_CURRENT_WORKLOADTYPE_ONLY", "ROUTE_CURRENT_CHANNEL_ANY_WORKLOADTYPE_ONLY", "ROUTE_ANY_CHANNEL_ANY_WORKLOAD_TYPE"
     #   resp.routing_profiles[0].default_outbound_queue_id #=> String
     #   resp.routing_profiles[0].tags #=> Hash
     #   resp.routing_profiles[0].tags["TagKey"] #=> String
@@ -29813,10 +29830,19 @@ module Aws::Connect
     #     media_concurrencies: [ # required
     #       {
     #         channel: "VOICE", # required, accepts VOICE, CHAT, TASK, EMAIL
-    #         concurrency: 1, # required
+    #         concurrency: 1,
     #         cross_channel_behavior: {
     #           behavior_type: "ROUTE_CURRENT_CHANNEL_ONLY", # required, accepts ROUTE_CURRENT_CHANNEL_ONLY, ROUTE_ANY_CHANNEL
     #         },
+    #         workload_type_concurrencies: [
+    #           {
+    #             workload_type: "WorkloadType", # required
+    #             concurrency: 1, # required
+    #             cross_channel_workload_behavior: {
+    #               channel_workload_behavior_type: "ROUTE_CURRENT_CHANNEL_CURRENT_WORKLOADTYPE_ONLY", # accepts ROUTE_CURRENT_CHANNEL_CURRENT_WORKLOADTYPE_ONLY, ROUTE_CURRENT_CHANNEL_ANY_WORKLOADTYPE_ONLY, ROUTE_ANY_CHANNEL_ANY_WORKLOAD_TYPE
+    #             },
+    #           },
+    #         ],
     #       },
     #     ],
     #   })
@@ -31436,7 +31462,7 @@ module Aws::Connect
         tracer: tracer
       )
       context[:gem_name] = 'aws-sdk-connect'
-      context[:gem_version] = '1.275.0'
+      context[:gem_version] = '1.276.0'
       Seahorse::Client::Request.new(handlers, context)
     end
 

data/lib/aws-sdk-connect/client_api.rb

@@ -249,6 +249,7 @@ module Aws::Connect
     Channel = Shapes::StringShape.new(name: 'Channel')
     ChannelList = Shapes::ListShape.new(name: 'ChannelList')
     ChannelToCountMap = Shapes::MapShape.new(name: 'ChannelToCountMap')
+    ChannelWorkloadBehaviorType = Shapes::StringShape.new(name: 'ChannelWorkloadBehaviorType')
     Channels = Shapes::ListShape.new(name: 'Channels')
     ChatContactMetrics = Shapes::StructureShape.new(name: 'ChatContactMetrics')
     ChatContent = Shapes::StringShape.new(name: 'ChatContent')
@@ -468,6 +469,7 @@ module Aws::Connect
     CreatedByInfo = Shapes::UnionShape.new(name: 'CreatedByInfo')
     Credentials = Shapes::StructureShape.new(name: 'Credentials')
     CrossChannelBehavior = Shapes::StructureShape.new(name: 'CrossChannelBehavior')
+    CrossChannelWorkloadBehavior = Shapes::StructureShape.new(name: 'CrossChannelWorkloadBehavior')
     CurrentMetric = Shapes::StructureShape.new(name: 'CurrentMetric')
     CurrentMetricData = Shapes::StructureShape.new(name: 'CurrentMetricData')
     CurrentMetricDataCollections = Shapes::ListShape.new(name: 'CurrentMetricDataCollections')
@@ -2322,6 +2324,10 @@ module Aws::Connect
     WidgetDestination = Shapes::StructureShape.new(name: 'WidgetDestination')
     WidgetId = Shapes::StringShape.new(name: 'WidgetId')
     WisdomInfo = Shapes::StructureShape.new(name: 'WisdomInfo')
+    WorkloadType = Shapes::StringShape.new(name: 'WorkloadType')
+    WorkloadTypeConcurrencies = Shapes::ListShape.new(name: 'WorkloadTypeConcurrencies')
+    WorkloadTypeConcurrency = Shapes::StructureShape.new(name: 'WorkloadTypeConcurrency')
+    WorkloadTypeConcurrencyType = Shapes::IntegerShape.new(name: 'WorkloadTypeConcurrencyType')
     Workspace = Shapes::StructureShape.new(name: 'Workspace')
     WorkspaceAssociatedResourceId = Shapes::StringShape.new(name: 'WorkspaceAssociatedResourceId')
     WorkspaceAssociatedResourceName = Shapes::StringShape.new(name: 'WorkspaceAssociatedResourceName')
@@ -4029,6 +4035,9 @@ module Aws::Connect
     CrossChannelBehavior.add_member(:behavior_type, Shapes::ShapeRef.new(shape: BehaviorType, required: true, location_name: "BehaviorType"))
     CrossChannelBehavior.struct_class = Types::CrossChannelBehavior
 
+    CrossChannelWorkloadBehavior.add_member(:channel_workload_behavior_type, Shapes::ShapeRef.new(shape: ChannelWorkloadBehaviorType, location_name: "ChannelWorkloadBehaviorType"))
+    CrossChannelWorkloadBehavior.struct_class = Types::CrossChannelWorkloadBehavior
+
     CurrentMetric.add_member(:name, Shapes::ShapeRef.new(shape: CurrentMetricName, location_name: "Name"))
     CurrentMetric.add_member(:metric_id, Shapes::ShapeRef.new(shape: CurrentMetricId, location_name: "MetricId"))
     CurrentMetric.add_member(:unit, Shapes::ShapeRef.new(shape: Unit, location_name: "Unit"))
@@ -6936,8 +6945,9 @@ module Aws::Connect
     MediaConcurrencies.member = Shapes::ShapeRef.new(shape: MediaConcurrency)
 
     MediaConcurrency.add_member(:channel, Shapes::ShapeRef.new(shape: Channel, required: true, location_name: "Channel"))
-    MediaConcurrency.add_member(:concurrency, Shapes::ShapeRef.new(shape: Concurrency, required: true, location_name: "Concurrency"))
+    MediaConcurrency.add_member(:concurrency, Shapes::ShapeRef.new(shape: Concurrency, location_name: "Concurrency"))
     MediaConcurrency.add_member(:cross_channel_behavior, Shapes::ShapeRef.new(shape: CrossChannelBehavior, location_name: "CrossChannelBehavior"))
+    MediaConcurrency.add_member(:workload_type_concurrencies, Shapes::ShapeRef.new(shape: WorkloadTypeConcurrencies, location_name: "WorkloadTypeConcurrencies"))
     MediaConcurrency.struct_class = Types::MediaConcurrency
 
     MediaItem.add_member(:type, Shapes::ShapeRef.new(shape: MediaType, location_name: "Type"))
@@ -10152,6 +10162,13 @@ module Aws::Connect
     WisdomInfo.add_member(:ai_agents, Shapes::ShapeRef.new(shape: AiAgents, location_name: "AiAgents"))
     WisdomInfo.struct_class = Types::WisdomInfo
 
+    WorkloadTypeConcurrencies.member = Shapes::ShapeRef.new(shape: WorkloadTypeConcurrency)
+
+    WorkloadTypeConcurrency.add_member(:workload_type, Shapes::ShapeRef.new(shape: WorkloadType, required: true, location_name: "WorkloadType"))
+    WorkloadTypeConcurrency.add_member(:concurrency, Shapes::ShapeRef.new(shape: WorkloadTypeConcurrencyType, required: true, location_name: "Concurrency"))
+    WorkloadTypeConcurrency.add_member(:cross_channel_workload_behavior, Shapes::ShapeRef.new(shape: CrossChannelWorkloadBehavior, location_name: "CrossChannelWorkloadBehavior"))
+    WorkloadTypeConcurrency.struct_class = Types::WorkloadTypeConcurrency
+
     Workspace.add_member(:visibility, Shapes::ShapeRef.new(shape: Visibility, location_name: "Visibility"))
     Workspace.add_member(:id, Shapes::ShapeRef.new(shape: WorkspaceId, required: true, location_name: "Id"))
     Workspace.add_member(:name, Shapes::ShapeRef.new(shape: WorkspaceName, required: true, location_name: "Name"))

data/lib/aws-sdk-connect/types.rb

@@ -8645,6 +8645,23 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Defines the cross-channel and workload type routing behavior that
+    # allows an agent working on a contact to be offered a contact from a
+    # different channel or workload type.
+    #
+    # @!attribute [rw] channel_workload_behavior_type
+    #   Specifies the routing behavior for an agent handling their current
+    #   channel and workload type.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CrossChannelWorkloadBehavior AWS API Documentation
+    #
+    class CrossChannelWorkloadBehavior < Struct.new(
+      :channel_workload_behavior_type)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Contains information about a real-time metric. For a description of
     # each metric, see [Metrics definitions][1] in the *Connect Customer
     # Administrator Guide*.
@@ -25547,12 +25564,19 @@ module Aws::Connect
     #   are currently working with a contact from a Voice channel.
     #   @return [Types::CrossChannelBehavior]
     #
+    # @!attribute [rw] workload_type_concurrencies
+    #   Defines the list of workload type concurrency configurations for a
+    #   channel. When provided, enables granular concurrency control based
+    #   on workload type values.
+    #   @return [Array<Types::WorkloadTypeConcurrency>]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/MediaConcurrency AWS API Documentation
     #
     class MediaConcurrency < Struct.new(
       :channel,
       :concurrency,
-      :cross_channel_behavior)
+      :cross_channel_behavior,
+      :workload_type_concurrencies)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -41538,6 +41562,40 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Defines the maximum number of contacts an agent can handle
+    # simultaneously for a specific channel and workload type combination.
+    #
+    # @!attribute [rw] workload_type
+    #   The value of the workload type.
+    #   @return [String]
+    #
+    # @!attribute [rw] concurrency
+    #   The maximum number of contacts an agent can handle simultaneously
+    #   for a specific channel and workload type combination.
+    #
+    #   Valid Range for `VOICE`: Minimum value of 1. Maximum value of 1.
+    #
+    #   Valid Range for `CHAT`: Minimum value of 1. Maximum value of 10.
+    #
+    #   Valid Range for `TASK`: Minimum value of 1. Maximum value of 10.
+    #   @return [Integer]
+    #
+    # @!attribute [rw] cross_channel_workload_behavior
+    #   Defines the cross-channel and workload type routing behavior for
+    #   each channel and workload type combination that is enabled for this
+    #   Routing Profile.
+    #   @return [Types::CrossChannelWorkloadBehavior]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/WorkloadTypeConcurrency AWS API Documentation
+    #
+    class WorkloadTypeConcurrency < Struct.new(
+      :workload_type,
+      :concurrency,
+      :cross_channel_workload_behavior)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Contains information about a workspace, which defines the user
     # experience by mapping views to pages.
     #

data/lib/aws-sdk-connect.rb

@@ -54,7 +54,7 @@ module Aws::Connect
   autoload :EndpointProvider, 'aws-sdk-connect/endpoint_provider'
   autoload :Endpoints, 'aws-sdk-connect/endpoints'
 
-  GEM_VERSION = '1.275.0'
+  GEM_VERSION = '1.276.0'
 
 end
 

data/sig/client.rbs

@@ -1064,13 +1064,7 @@ module Aws
                                       }
                                     ],
                                     media_concurrencies: Array[
-                                      {
-                                        channel: ("VOICE" | "CHAT" | "TASK" | "EMAIL"),
-                                        concurrency: ::Integer,
-                                        cross_channel_behavior: {
-                                          behavior_type: ("ROUTE_CURRENT_CHANNEL_ONLY" | "ROUTE_ANY_CHANNEL")
-                                        }?
-                                      }
+                                      Params::media_concurrency
                                     ],
                                     ?tags: Hash[::String, ::String],
                                     ?agent_availability_timer: ("TIME_SINCE_LAST_ACTIVITY" | "TIME_SINCE_LAST_INBOUND")
@@ -5790,13 +5784,7 @@ module Aws
                                                 instance_id: ::String,
                                                 routing_profile_id: ::String,
                                                 media_concurrencies: Array[
-                                                  {
-                                                    channel: ("VOICE" | "CHAT" | "TASK" | "EMAIL"),
-                                                    concurrency: ::Integer,
-                                                    cross_channel_behavior: {
-                                                      behavior_type: ("ROUTE_CURRENT_CHANNEL_ONLY" | "ROUTE_ANY_CHANNEL")
-                                                    }?
-                                                  }
+                                                  Params::media_concurrency
                                                 ]
                                               ) -> ::Seahorse::Client::_ResponseSuccess[::Aws::EmptyStructure]
                                             | (Hash[Symbol, untyped] params, ?Hash[Symbol, untyped] options) -> ::Seahorse::Client::_ResponseSuccess[::Aws::EmptyStructure]

data/sig/params.rbs

@@ -438,6 +438,23 @@ module Aws
       }?
     }
 
+      type media_concurrency = {
+      channel: ("VOICE" | "CHAT" | "TASK" | "EMAIL"),
+      concurrency: ::Integer?,
+      cross_channel_behavior: {
+        behavior_type: ("ROUTE_CURRENT_CHANNEL_ONLY" | "ROUTE_ANY_CHANNEL")
+      }?,
+      workload_type_concurrencies: Array[
+        {
+          workload_type: ::String,
+          concurrency: ::Integer,
+          cross_channel_workload_behavior: {
+            channel_workload_behavior_type: ("ROUTE_CURRENT_CHANNEL_CURRENT_WORKLOADTYPE_ONLY" | "ROUTE_CURRENT_CHANNEL_ANY_WORKLOADTYPE_ONLY" | "ROUTE_ANY_CHANNEL_ANY_WORKLOAD_TYPE")?
+          }?
+        }
+      ]?
+    }
+
       type task_action_definition = {
       name: ::String,
       description: ::String?,

data/sig/types.rbs

@@ -2029,6 +2029,11 @@ module Aws::Connect
       SENSITIVE: []
     end
 
+    class CrossChannelWorkloadBehavior
+      attr_accessor channel_workload_behavior_type: ("ROUTE_CURRENT_CHANNEL_CURRENT_WORKLOADTYPE_ONLY" | "ROUTE_CURRENT_CHANNEL_ANY_WORKLOADTYPE_ONLY" | "ROUTE_ANY_CHANNEL_ANY_WORKLOAD_TYPE")
+      SENSITIVE: []
+    end
+
     class CurrentMetric
       attr_accessor name: ("AGENTS_ONLINE" | "AGENTS_AVAILABLE" | "AGENTS_ON_CALL" | "AGENTS_NON_PRODUCTIVE" | "AGENTS_AFTER_CONTACT_WORK" | "AGENTS_ERROR" | "AGENTS_STAFFED" | "CONTACTS_IN_QUEUE" | "OLDEST_CONTACT_AGE" | "CONTACTS_SCHEDULED" | "AGENTS_ON_CONTACT" | "SLOTS_ACTIVE" | "SLOTS_AVAILABLE" | "ESTIMATED_WAIT_TIME")
       attr_accessor metric_id: ::String
@@ -5839,6 +5844,7 @@ module Aws::Connect
       attr_accessor channel: ("VOICE" | "CHAT" | "TASK" | "EMAIL")
       attr_accessor concurrency: ::Integer
       attr_accessor cross_channel_behavior: Types::CrossChannelBehavior
+      attr_accessor workload_type_concurrencies: ::Array[Types::WorkloadTypeConcurrency]
       SENSITIVE: []
     end
 
@@ -9717,6 +9723,13 @@ module Aws::Connect
       SENSITIVE: []
     end
 
+    class WorkloadTypeConcurrency
+      attr_accessor workload_type: ::String
+      attr_accessor concurrency: ::Integer
+      attr_accessor cross_channel_workload_behavior: Types::CrossChannelWorkloadBehavior
+      SENSITIVE: []
+    end
+
     class Workspace
       attr_accessor visibility: ("ALL" | "ASSIGNED" | "NONE")
       attr_accessor id: ::String

metadata

@@ -1,7 +1,7 @@
 --- !ruby/object:Gem::Specification
 name: aws-sdk-connect
 version: !ruby/object:Gem::Version
-  version: 1.275.0
+  version: 1.276.0
 platform: ruby
 authors:
 - Amazon Web Services