aws-sdk-connect 1.272.0 → 1.273.0

checksums.yaml

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data/CHANGELOG.md

@@ -1,6 +1,11 @@
 Unreleased Changes
 ------------------
 
+1.273.0 (2026-08-24)
+------------------
+
+* Feature - This release adds the ExtractedInformation segment to the ListRealtimeContactAnalysisSegmentsV2 API, enabling customers to retrieve information extracted from real-time contact analysis.
+
 1.272.0 (2026-08-17)
 ------------------
 

data/VERSION

@@ -1 +1 @@
-1.272.0
+1.273.0

data/lib/aws-sdk-connect/client.rb

@@ -18332,7 +18332,7 @@ module Aws::Connect
     #     max_results: 1,
     #     next_token: "LargeNextToken",
     #     output_type: "Raw", # required, accepts Raw, Redacted
-    #     segment_types: ["Transcript"], # required, accepts Transcript, Categories, Issues, Event, Attachments, PostContactSummary
+    #     segment_types: ["Transcript"], # required, accepts Transcript, Categories, Issues, Event, Attachments, PostContactSummary, ExtractedInformation
     #   })
     #
     # @example Response structure
@@ -18382,6 +18382,16 @@ module Aws::Connect
     #   resp.segments[0].post_contact_summary.content #=> String
     #   resp.segments[0].post_contact_summary.status #=> String, one of "FAILED", "COMPLETED"
     #   resp.segments[0].post_contact_summary.failure_code #=> String, one of "QUOTA_EXCEEDED", "INSUFFICIENT_CONVERSATION_CONTENT", "FAILED_SAFETY_GUIDELINES", "INVALID_ANALYSIS_CONFIGURATION", "INTERNAL_ERROR"
+    #   resp.segments[0].extracted_information.extraction_definition_id #=> String
+    #   resp.segments[0].extracted_information.extraction_definition_name #=> String
+    #   resp.segments[0].extracted_information.extraction_definition_display_label #=> String
+    #   resp.segments[0].extracted_information.extracted_values #=> Array
+    #   resp.segments[0].extracted_information.extracted_values[0].content #=> String
+    #   resp.segments[0].extracted_information.extracted_values[0].points_of_interest #=> Array
+    #   resp.segments[0].extracted_information.extracted_values[0].points_of_interest[0].id #=> String
+    #   resp.segments[0].extracted_information.extracted_values[0].points_of_interest[0].character_offsets.begin_offset_char #=> Integer
+    #   resp.segments[0].extracted_information.extracted_values[0].points_of_interest[0].character_offsets.end_offset_char #=> Integer
+    #   resp.segments[0].extracted_information.failure_code #=> String, one of "QUOTA_EXCEEDED", "INSUFFICIENT_CONVERSATION_CONTENT", "FAILED_SAFETY_GUIDELINES", "INTERNAL_ERROR", "MAX_PACKAGE_FEATURE_ONLY"
     #   resp.next_token #=> String
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListRealtimeContactAnalysisSegmentsV2 AWS API Documentation
@@ -31284,7 +31294,7 @@ module Aws::Connect
         tracer: tracer
       )
       context[:gem_name] = 'aws-sdk-connect'
-      context[:gem_version] = '1.272.0'
+      context[:gem_version] = '1.273.0'
       Seahorse::Client::Request.new(handlers, context)
     end
 

data/lib/aws-sdk-connect/client_api.rb

@@ -1613,6 +1613,10 @@ module Aws::Connect
     RealTimeContactAnalysisCharacterIntervals = Shapes::ListShape.new(name: 'RealTimeContactAnalysisCharacterIntervals')
     RealTimeContactAnalysisContentType = Shapes::StringShape.new(name: 'RealTimeContactAnalysisContentType')
     RealTimeContactAnalysisEventType = Shapes::StringShape.new(name: 'RealTimeContactAnalysisEventType')
+    RealTimeContactAnalysisExtractedInformationContent = Shapes::StringShape.new(name: 'RealTimeContactAnalysisExtractedInformationContent')
+    RealTimeContactAnalysisExtractedInformationFailureCode = Shapes::StringShape.new(name: 'RealTimeContactAnalysisExtractedInformationFailureCode')
+    RealTimeContactAnalysisExtractedInformationValue = Shapes::StructureShape.new(name: 'RealTimeContactAnalysisExtractedInformationValue')
+    RealTimeContactAnalysisExtractedInformationValues = Shapes::ListShape.new(name: 'RealTimeContactAnalysisExtractedInformationValues')
     RealTimeContactAnalysisId256 = Shapes::StringShape.new(name: 'RealTimeContactAnalysisId256')
     RealTimeContactAnalysisIssueDetected = Shapes::StructureShape.new(name: 'RealTimeContactAnalysisIssueDetected')
     RealTimeContactAnalysisIssuesDetected = Shapes::ListShape.new(name: 'RealTimeContactAnalysisIssuesDetected')
@@ -1627,6 +1631,7 @@ module Aws::Connect
     RealTimeContactAnalysisSegmentAttachments = Shapes::StructureShape.new(name: 'RealTimeContactAnalysisSegmentAttachments')
     RealTimeContactAnalysisSegmentCategories = Shapes::StructureShape.new(name: 'RealTimeContactAnalysisSegmentCategories')
     RealTimeContactAnalysisSegmentEvent = Shapes::StructureShape.new(name: 'RealTimeContactAnalysisSegmentEvent')
+    RealTimeContactAnalysisSegmentExtractedInformation = Shapes::StructureShape.new(name: 'RealTimeContactAnalysisSegmentExtractedInformation')
     RealTimeContactAnalysisSegmentIssues = Shapes::StructureShape.new(name: 'RealTimeContactAnalysisSegmentIssues')
     RealTimeContactAnalysisSegmentPostContactSummary = Shapes::StructureShape.new(name: 'RealTimeContactAnalysisSegmentPostContactSummary')
     RealTimeContactAnalysisSegmentTranscript = Shapes::StructureShape.new(name: 'RealTimeContactAnalysisSegmentTranscript')
@@ -7614,6 +7619,12 @@ module Aws::Connect
 
     RealTimeContactAnalysisCharacterIntervals.member = Shapes::ShapeRef.new(shape: RealTimeContactAnalysisCharacterInterval)
 
+    RealTimeContactAnalysisExtractedInformationValue.add_member(:content, Shapes::ShapeRef.new(shape: RealTimeContactAnalysisExtractedInformationContent, required: true, location_name: "Content"))
+    RealTimeContactAnalysisExtractedInformationValue.add_member(:points_of_interest, Shapes::ShapeRef.new(shape: RealTimeContactAnalysisTranscriptItemsWithCharacterOffsets, required: true, location_name: "PointsOfInterest"))
+    RealTimeContactAnalysisExtractedInformationValue.struct_class = Types::RealTimeContactAnalysisExtractedInformationValue
+
+    RealTimeContactAnalysisExtractedInformationValues.member = Shapes::ShapeRef.new(shape: RealTimeContactAnalysisExtractedInformationValue)
+
     RealTimeContactAnalysisIssueDetected.add_member(:transcript_items, Shapes::ShapeRef.new(shape: RealTimeContactAnalysisTranscriptItemsWithContent, required: true, location_name: "TranscriptItems"))
     RealTimeContactAnalysisIssueDetected.struct_class = Types::RealTimeContactAnalysisIssueDetected
 
@@ -7646,6 +7657,13 @@ module Aws::Connect
     RealTimeContactAnalysisSegmentEvent.add_member(:time, Shapes::ShapeRef.new(shape: RealTimeContactAnalysisTimeData, required: true, location_name: "Time"))
     RealTimeContactAnalysisSegmentEvent.struct_class = Types::RealTimeContactAnalysisSegmentEvent
 
+    RealTimeContactAnalysisSegmentExtractedInformation.add_member(:extraction_definition_id, Shapes::ShapeRef.new(shape: ExtractionDefinitionId, required: true, location_name: "ExtractionDefinitionId"))
+    RealTimeContactAnalysisSegmentExtractedInformation.add_member(:extraction_definition_name, Shapes::ShapeRef.new(shape: ExtractionDefinitionName, required: true, location_name: "ExtractionDefinitionName"))
+    RealTimeContactAnalysisSegmentExtractedInformation.add_member(:extraction_definition_display_label, Shapes::ShapeRef.new(shape: ExtractionDefinitionDisplayLabel, location_name: "ExtractionDefinitionDisplayLabel"))
+    RealTimeContactAnalysisSegmentExtractedInformation.add_member(:extracted_values, Shapes::ShapeRef.new(shape: RealTimeContactAnalysisExtractedInformationValues, location_name: "ExtractedValues"))
+    RealTimeContactAnalysisSegmentExtractedInformation.add_member(:failure_code, Shapes::ShapeRef.new(shape: RealTimeContactAnalysisExtractedInformationFailureCode, location_name: "FailureCode"))
+    RealTimeContactAnalysisSegmentExtractedInformation.struct_class = Types::RealTimeContactAnalysisSegmentExtractedInformation
+
     RealTimeContactAnalysisSegmentIssues.add_member(:issues_detected, Shapes::ShapeRef.new(shape: RealTimeContactAnalysisIssuesDetected, required: true, location_name: "IssuesDetected"))
     RealTimeContactAnalysisSegmentIssues.struct_class = Types::RealTimeContactAnalysisSegmentIssues
 
@@ -7695,6 +7713,7 @@ module Aws::Connect
     RealtimeContactAnalysisSegment.add_member(:event, Shapes::ShapeRef.new(shape: RealTimeContactAnalysisSegmentEvent, location_name: "Event"))
     RealtimeContactAnalysisSegment.add_member(:attachments, Shapes::ShapeRef.new(shape: RealTimeContactAnalysisSegmentAttachments, location_name: "Attachments"))
     RealtimeContactAnalysisSegment.add_member(:post_contact_summary, Shapes::ShapeRef.new(shape: RealTimeContactAnalysisSegmentPostContactSummary, location_name: "PostContactSummary"))
+    RealtimeContactAnalysisSegment.add_member(:extracted_information, Shapes::ShapeRef.new(shape: RealTimeContactAnalysisSegmentExtractedInformation, location_name: "ExtractedInformation"))
     RealtimeContactAnalysisSegment.add_member(:unknown, Shapes::ShapeRef.new(shape: nil, location_name: 'unknown'))
     RealtimeContactAnalysisSegment.add_member_subclass(:transcript, Types::RealtimeContactAnalysisSegment::Transcript)
     RealtimeContactAnalysisSegment.add_member_subclass(:categories, Types::RealtimeContactAnalysisSegment::Categories)
@@ -7702,6 +7721,7 @@ module Aws::Connect
     RealtimeContactAnalysisSegment.add_member_subclass(:event, Types::RealtimeContactAnalysisSegment::Event)
     RealtimeContactAnalysisSegment.add_member_subclass(:attachments, Types::RealtimeContactAnalysisSegment::Attachments)
     RealtimeContactAnalysisSegment.add_member_subclass(:post_contact_summary, Types::RealtimeContactAnalysisSegment::PostContactSummary)
+    RealtimeContactAnalysisSegment.add_member_subclass(:extracted_information, Types::RealtimeContactAnalysisSegment::ExtractedInformation)
     RealtimeContactAnalysisSegment.add_member_subclass(:unknown, Types::RealtimeContactAnalysisSegment::Unknown)
     RealtimeContactAnalysisSegment.struct_class = Types::RealtimeContactAnalysisSegment
 

data/lib/aws-sdk-connect/types.rb

@@ -28624,6 +28624,27 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # An individual value extracted from the conversation, including its
+    # content and the locations where it was found.
+    #
+    # @!attribute [rw] content
+    #   The text content of the extracted value.
+    #   @return [String]
+    #
+    # @!attribute [rw] points_of_interest
+    #   The sections in the conversation that indicate where the extracted
+    #   value was found.
+    #   @return [Array<Types::RealTimeContactAnalysisTranscriptItemWithCharacterOffsets>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/RealTimeContactAnalysisExtractedInformationValue AWS API Documentation
+    #
+    class RealTimeContactAnalysisExtractedInformationValue < Struct.new(
+      :content,
+      :points_of_interest)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Potential issues that are detected based on an artificial intelligence
     # analysis of each turn in the conversation.
     #
@@ -28754,6 +28775,61 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Segment containing information extracted from the conversation. Each
+    # segment represents the results for a single extraction definition.
+    #
+    # @!attribute [rw] extraction_definition_id
+    #   The identifier of the extraction definition that produced this
+    #   result.
+    #   @return [String]
+    #
+    # @!attribute [rw] extraction_definition_name
+    #   The name of the extraction definition that produced this result.
+    #   @return [String]
+    #
+    # @!attribute [rw] extraction_definition_display_label
+    #   The display label of the extraction definition that produced this
+    #   result.
+    #   @return [String]
+    #
+    # @!attribute [rw] extracted_values
+    #   The list of values extracted from the conversation for this
+    #   extraction definition. This field is empty when a `FailureCode` is
+    #   present.
+    #   @return [Array<Types::RealTimeContactAnalysisExtractedInformationValue>]
+    #
+    # @!attribute [rw] failure_code
+    #   If the information failed to be extracted, one of the following
+    #   failure codes occurs:
+    #
+    #   * `QUOTA_EXCEEDED`: The number of concurrent analytics jobs reached
+    #     your service quota.
+    #
+    #   * `INSUFFICIENT_CONVERSATION_CONTENT`: Information extraction
+    #     requires a conversation with at least one turn from each
+    #     participant.
+    #
+    #   * `FAILED_SAFETY_GUIDELINES`: The extracted information cannot be
+    #     provided because it failed to meet system safety guidelines.
+    #
+    #   * `INTERNAL_ERROR`: Internal system error.
+    #
+    #   * `MAX_PACKAGE_FEATURE_ONLY`: Information extraction is only
+    #     available in Amazon Connect Customer instances.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/RealTimeContactAnalysisSegmentExtractedInformation AWS API Documentation
+    #
+    class RealTimeContactAnalysisSegmentExtractedInformation < Struct.new(
+      :extraction_definition_id,
+      :extraction_definition_name,
+      :extraction_definition_display_label,
+      :extracted_values,
+      :failure_code)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Segment type containing a list of detected issues.
     #
     # @!attribute [rw] issues_detected
@@ -28996,6 +29072,10 @@ module Aws::Connect
     #   Information about the post-contact summary.
     #   @return [Types::RealTimeContactAnalysisSegmentPostContactSummary]
     #
+    # @!attribute [rw] extracted_information
+    #   The extracted information from the conversation.
+    #   @return [Types::RealTimeContactAnalysisSegmentExtractedInformation]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/RealtimeContactAnalysisSegment AWS API Documentation
     #
     class RealtimeContactAnalysisSegment < Struct.new(
@@ -29005,6 +29085,7 @@ module Aws::Connect
       :event,
       :attachments,
       :post_contact_summary,
+      :extracted_information,
       :unknown)
       SENSITIVE = []
       include Aws::Structure
@@ -29016,6 +29097,7 @@ module Aws::Connect
       class Event < RealtimeContactAnalysisSegment; end
       class Attachments < RealtimeContactAnalysisSegment; end
       class PostContactSummary < RealtimeContactAnalysisSegment; end
+      class ExtractedInformation < RealtimeContactAnalysisSegment; end
       class Unknown < RealtimeContactAnalysisSegment; end
     end
 

data/lib/aws-sdk-connect.rb

@@ -54,7 +54,7 @@ module Aws::Connect
   autoload :EndpointProvider, 'aws-sdk-connect/endpoint_provider'
   autoload :Endpoints, 'aws-sdk-connect/endpoints'
 
-  GEM_VERSION = '1.272.0'
+  GEM_VERSION = '1.273.0'
 
 end
 

data/sig/client.rbs

@@ -3351,7 +3351,7 @@ module Aws
                                                         ?max_results: ::Integer,
                                                         ?next_token: ::String,
                                                         output_type: ("Raw" | "Redacted"),
-                                                        segment_types: Array[("Transcript" | "Categories" | "Issues" | "Event" | "Attachments" | "PostContactSummary")]
+                                                        segment_types: Array[("Transcript" | "Categories" | "Issues" | "Event" | "Attachments" | "PostContactSummary" | "ExtractedInformation")]
                                                       ) -> _ListRealtimeContactAnalysisSegmentsV2ResponseSuccess
                                                     | (Hash[Symbol, untyped] params, ?Hash[Symbol, untyped] options) -> _ListRealtimeContactAnalysisSegmentsV2ResponseSuccess
 

data/sig/types.rbs

@@ -5432,7 +5432,7 @@ module Aws::Connect
       attr_accessor max_results: ::Integer
       attr_accessor next_token: ::String
       attr_accessor output_type: ("Raw" | "Redacted")
-      attr_accessor segment_types: ::Array[("Transcript" | "Categories" | "Issues" | "Event" | "Attachments" | "PostContactSummary")]
+      attr_accessor segment_types: ::Array[("Transcript" | "Categories" | "Issues" | "Event" | "Attachments" | "PostContactSummary" | "ExtractedInformation")]
       SENSITIVE: []
     end
 
@@ -6633,6 +6633,12 @@ module Aws::Connect
       SENSITIVE: []
     end
 
+    class RealTimeContactAnalysisExtractedInformationValue
+      attr_accessor content: ::String
+      attr_accessor points_of_interest: ::Array[Types::RealTimeContactAnalysisTranscriptItemWithCharacterOffsets]
+      SENSITIVE: []
+    end
+
     class RealTimeContactAnalysisIssueDetected
       attr_accessor transcript_items: ::Array[Types::RealTimeContactAnalysisTranscriptItemWithContent]
       SENSITIVE: []
@@ -6668,6 +6674,15 @@ module Aws::Connect
       SENSITIVE: []
     end
 
+    class RealTimeContactAnalysisSegmentExtractedInformation
+      attr_accessor extraction_definition_id: ::String
+      attr_accessor extraction_definition_name: ::String
+      attr_accessor extraction_definition_display_label: ::String
+      attr_accessor extracted_values: ::Array[Types::RealTimeContactAnalysisExtractedInformationValue]
+      attr_accessor failure_code: ("QUOTA_EXCEEDED" | "INSUFFICIENT_CONVERSATION_CONTENT" | "FAILED_SAFETY_GUIDELINES" | "INTERNAL_ERROR" | "MAX_PACKAGE_FEATURE_ONLY")
+      SENSITIVE: []
+    end
+
     class RealTimeContactAnalysisSegmentIssues
       attr_accessor issues_detected: ::Array[Types::RealTimeContactAnalysisIssueDetected]
       SENSITIVE: []
@@ -6729,6 +6744,7 @@ module Aws::Connect
       attr_accessor event: Types::RealTimeContactAnalysisSegmentEvent
       attr_accessor attachments: Types::RealTimeContactAnalysisSegmentAttachments
       attr_accessor post_contact_summary: Types::RealTimeContactAnalysisSegmentPostContactSummary
+      attr_accessor extracted_information: Types::RealTimeContactAnalysisSegmentExtractedInformation
       attr_accessor unknown: untyped
       SENSITIVE: []
 
@@ -6744,6 +6760,8 @@ module Aws::Connect
       end
       class PostContactSummary < RealtimeContactAnalysisSegment
       end
+      class ExtractedInformation < RealtimeContactAnalysisSegment
+      end
       class Unknown < RealtimeContactAnalysisSegment
       end
     end

metadata

@@ -1,7 +1,7 @@
 --- !ruby/object:Gem::Specification
 name: aws-sdk-connect
 version: !ruby/object:Gem::Version
-  version: 1.272.0
+  version: 1.273.0
 platform: ruby
 authors:
 - Amazon Web Services