aws-sdk-connect 1.259.0 → 1.260.0
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- checksums.yaml +4 -4
- data/CHANGELOG.md +5 -0
- data/VERSION +1 -1
- data/lib/aws-sdk-connect/client.rb +341 -8
- data/lib/aws-sdk-connect/client_api.rb +156 -0
- data/lib/aws-sdk-connect/types.rb +483 -23
- data/lib/aws-sdk-connect.rb +1 -1
- data/sig/client.rbs +51 -9
- data/sig/params.rbs +80 -6
- data/sig/types.rbs +119 -1
- metadata +1 -1
checksums.yaml
CHANGED
|
@@ -1,7 +1,7 @@
|
|
|
1
1
|
---
|
|
2
2
|
SHA256:
|
|
3
|
-
metadata.gz:
|
|
4
|
-
data.tar.gz:
|
|
3
|
+
metadata.gz: e9123e06afd4ef5305d84d5e7d17b631eb4c91ee3ed350f2c575834344ae9908
|
|
4
|
+
data.tar.gz: bca228fa3222172924bf0fcb29f133db6446d4b79b129993a03ef5949579f7cf
|
|
5
5
|
SHA512:
|
|
6
|
-
metadata.gz:
|
|
7
|
-
data.tar.gz:
|
|
6
|
+
metadata.gz: 80018bb2f16a9e9cee184f388cb0dddfd4a554a1456b2a46eaf39a3c9f851c11ec5fa026c02c07dd8c4b9137733041319c0a96e41ee59595edd1ca07ff606ca5
|
|
7
|
+
data.tar.gz: 9c7161f05dd703e1022b0e3881c8355ca9ede20b608be09d8fa4084dda4fde64752750192e5bf4c85327197bea3afcd55bf1d81ef3d12dcceb4655201d9fc155
|
data/CHANGELOG.md
CHANGED
data/VERSION
CHANGED
|
@@ -1 +1 @@
|
|
|
1
|
-
1.
|
|
1
|
+
1.260.0
|
|
@@ -3362,6 +3362,14 @@ module Aws::Connect
|
|
|
3362
3362
|
# # recursive EvaluationFormItemsList
|
|
3363
3363
|
# },
|
|
3364
3364
|
# weight: 1.0,
|
|
3365
|
+
# is_excluded_from_scoring: false,
|
|
3366
|
+
# score_thresholds: [
|
|
3367
|
+
# {
|
|
3368
|
+
# performance_category: "NEEDS_IMPROVEMENT", # required, accepts NEEDS_IMPROVEMENT, EXCEEDS_EXPECTATIONS
|
|
3369
|
+
# min_score_percentage: 1.0,
|
|
3370
|
+
# max_score_percentage: 1.0,
|
|
3371
|
+
# },
|
|
3372
|
+
# ],
|
|
3365
3373
|
# },
|
|
3366
3374
|
# question: {
|
|
3367
3375
|
# title: "EvaluationFormQuestionTitle", # required
|
|
@@ -3382,6 +3390,10 @@ module Aws::Connect
|
|
|
3382
3390
|
# automatic_fail_configuration: {
|
|
3383
3391
|
# target_section: "ReferenceId",
|
|
3384
3392
|
# },
|
|
3393
|
+
# points_configuration: {
|
|
3394
|
+
# point_value: 1, # required
|
|
3395
|
+
# is_bonus: false,
|
|
3396
|
+
# },
|
|
3385
3397
|
# },
|
|
3386
3398
|
# ],
|
|
3387
3399
|
# automation: {
|
|
@@ -3403,6 +3415,10 @@ module Aws::Connect
|
|
|
3403
3415
|
# automatic_fail_configuration: {
|
|
3404
3416
|
# target_section: "ReferenceId",
|
|
3405
3417
|
# },
|
|
3418
|
+
# points_configuration: {
|
|
3419
|
+
# point_value: 1, # required
|
|
3420
|
+
# is_bonus: false,
|
|
3421
|
+
# },
|
|
3406
3422
|
# },
|
|
3407
3423
|
# ],
|
|
3408
3424
|
# display_as: "DROPDOWN", # accepts DROPDOWN, RADIO
|
|
@@ -3434,6 +3450,15 @@ module Aws::Connect
|
|
|
3434
3450
|
# {
|
|
3435
3451
|
# ref_id: "ReferenceId", # required
|
|
3436
3452
|
# text: "EvaluationFormMultiSelectQuestionOptionText", # required
|
|
3453
|
+
# score: 1,
|
|
3454
|
+
# automatic_fail: false,
|
|
3455
|
+
# automatic_fail_configuration: {
|
|
3456
|
+
# target_section: "ReferenceId",
|
|
3457
|
+
# },
|
|
3458
|
+
# points_configuration: {
|
|
3459
|
+
# point_value: 1, # required
|
|
3460
|
+
# is_bonus: false,
|
|
3461
|
+
# },
|
|
3437
3462
|
# },
|
|
3438
3463
|
# ],
|
|
3439
3464
|
# display_as: "DROPDOWN", # accepts DROPDOWN, CHECKBOX
|
|
@@ -3482,12 +3507,34 @@ module Aws::Connect
|
|
|
3482
3507
|
# default_action: "DISABLE", # accepts DISABLE, ENABLE
|
|
3483
3508
|
# },
|
|
3484
3509
|
# weight: 1.0,
|
|
3510
|
+
# scoring_configuration: {
|
|
3511
|
+
# points_configuration: {
|
|
3512
|
+
# max_point_value: 1,
|
|
3513
|
+
# min_point_value: 1,
|
|
3514
|
+
# is_bonus: false,
|
|
3515
|
+
# },
|
|
3516
|
+
# is_excluded_from_scoring: false,
|
|
3517
|
+
# score_thresholds: [
|
|
3518
|
+
# {
|
|
3519
|
+
# performance_category: "NEEDS_IMPROVEMENT", # required, accepts NEEDS_IMPROVEMENT, EXCEEDS_EXPECTATIONS
|
|
3520
|
+
# min_score_percentage: 1.0,
|
|
3521
|
+
# max_score_percentage: 1.0,
|
|
3522
|
+
# },
|
|
3523
|
+
# ],
|
|
3524
|
+
# },
|
|
3485
3525
|
# },
|
|
3486
3526
|
# },
|
|
3487
3527
|
# ],
|
|
3488
3528
|
# scoring_strategy: {
|
|
3489
|
-
# mode: "QUESTION_ONLY", # required, accepts QUESTION_ONLY, SECTION_ONLY
|
|
3529
|
+
# mode: "QUESTION_ONLY", # required, accepts QUESTION_ONLY, SECTION_ONLY, POINTS_BASED
|
|
3490
3530
|
# status: "ENABLED", # required, accepts ENABLED, DISABLED
|
|
3531
|
+
# score_thresholds: [
|
|
3532
|
+
# {
|
|
3533
|
+
# performance_category: "NEEDS_IMPROVEMENT", # required, accepts NEEDS_IMPROVEMENT, EXCEEDS_EXPECTATIONS
|
|
3534
|
+
# min_score_percentage: 1.0,
|
|
3535
|
+
# max_score_percentage: 1.0,
|
|
3536
|
+
# },
|
|
3537
|
+
# ],
|
|
3491
3538
|
# },
|
|
3492
3539
|
# auto_evaluation_configuration: {
|
|
3493
3540
|
# enabled: false, # required
|
|
@@ -7774,6 +7821,9 @@ module Aws::Connect
|
|
|
7774
7821
|
# resp.evaluation.metadata.score.not_applicable #=> Boolean
|
|
7775
7822
|
# resp.evaluation.metadata.score.automatic_fail #=> Boolean
|
|
7776
7823
|
# resp.evaluation.metadata.score.applied_weight #=> Float
|
|
7824
|
+
# resp.evaluation.metadata.score.earned_points #=> Integer
|
|
7825
|
+
# resp.evaluation.metadata.score.max_base_point #=> Integer
|
|
7826
|
+
# resp.evaluation.metadata.score.performance_category #=> String, one of "NEEDS_IMPROVEMENT", "EXCEEDS_EXPECTATIONS"
|
|
7777
7827
|
# resp.evaluation.metadata.auto_evaluation.auto_evaluation_enabled #=> Boolean
|
|
7778
7828
|
# resp.evaluation.metadata.auto_evaluation.auto_evaluation_status #=> String, one of "IN_PROGRESS", "FAILED", "SUCCEEDED"
|
|
7779
7829
|
# resp.evaluation.metadata.acknowledgement.acknowledged_time #=> Time
|
|
@@ -7832,6 +7882,9 @@ module Aws::Connect
|
|
|
7832
7882
|
# resp.evaluation.scores["ResourceId"].not_applicable #=> Boolean
|
|
7833
7883
|
# resp.evaluation.scores["ResourceId"].automatic_fail #=> Boolean
|
|
7834
7884
|
# resp.evaluation.scores["ResourceId"].applied_weight #=> Float
|
|
7885
|
+
# resp.evaluation.scores["ResourceId"].earned_points #=> Integer
|
|
7886
|
+
# resp.evaluation.scores["ResourceId"].max_base_point #=> Integer
|
|
7887
|
+
# resp.evaluation.scores["ResourceId"].performance_category #=> String, one of "NEEDS_IMPROVEMENT", "EXCEEDS_EXPECTATIONS"
|
|
7835
7888
|
# resp.evaluation.created_time #=> Time
|
|
7836
7889
|
# resp.evaluation.last_modified_time #=> Time
|
|
7837
7890
|
# resp.evaluation.evaluation_type #=> String, one of "STANDARD", "CALIBRATION"
|
|
@@ -7848,6 +7901,11 @@ module Aws::Connect
|
|
|
7848
7901
|
# resp.evaluation_form.items[0].section.instructions #=> String
|
|
7849
7902
|
# resp.evaluation_form.items[0].section.items #=> Types::EvaluationFormItemsList
|
|
7850
7903
|
# resp.evaluation_form.items[0].section.weight #=> Float
|
|
7904
|
+
# resp.evaluation_form.items[0].section.is_excluded_from_scoring #=> Boolean
|
|
7905
|
+
# resp.evaluation_form.items[0].section.score_thresholds #=> Array
|
|
7906
|
+
# resp.evaluation_form.items[0].section.score_thresholds[0].performance_category #=> String, one of "NEEDS_IMPROVEMENT", "EXCEEDS_EXPECTATIONS"
|
|
7907
|
+
# resp.evaluation_form.items[0].section.score_thresholds[0].min_score_percentage #=> Float
|
|
7908
|
+
# resp.evaluation_form.items[0].section.score_thresholds[0].max_score_percentage #=> Float
|
|
7851
7909
|
# resp.evaluation_form.items[0].question.title #=> String
|
|
7852
7910
|
# resp.evaluation_form.items[0].question.instructions #=> String
|
|
7853
7911
|
# resp.evaluation_form.items[0].question.ref_id #=> String
|
|
@@ -7861,6 +7919,8 @@ module Aws::Connect
|
|
|
7861
7919
|
# resp.evaluation_form.items[0].question.question_type_properties.numeric.options[0].score #=> Integer
|
|
7862
7920
|
# resp.evaluation_form.items[0].question.question_type_properties.numeric.options[0].automatic_fail #=> Boolean
|
|
7863
7921
|
# resp.evaluation_form.items[0].question.question_type_properties.numeric.options[0].automatic_fail_configuration.target_section #=> String
|
|
7922
|
+
# resp.evaluation_form.items[0].question.question_type_properties.numeric.options[0].points_configuration.point_value #=> Integer
|
|
7923
|
+
# resp.evaluation_form.items[0].question.question_type_properties.numeric.options[0].points_configuration.is_bonus #=> Boolean
|
|
7864
7924
|
# resp.evaluation_form.items[0].question.question_type_properties.numeric.automation.property_value.label #=> String, one of "OVERALL_CUSTOMER_SENTIMENT_SCORE", "OVERALL_AGENT_SENTIMENT_SCORE", "CUSTOMER_SENTIMENT_SCORE_WITHOUT_AGENT", "CUSTOMER_SENTIMENT_SCORE_WITH_AGENT", "NON_TALK_TIME", "NON_TALK_TIME_PERCENTAGE", "NUMBER_OF_INTERRUPTIONS", "CONTACT_DURATION", "AGENT_INTERACTION_DURATION", "CUSTOMER_HOLD_TIME", "LONGEST_HOLD_DURATION", "NUMBER_OF_HOLDS", "AGENT_INTERACTION_AND_HOLD_DURATION"
|
|
7865
7925
|
# resp.evaluation_form.items[0].question.question_type_properties.numeric.automation.answer_source.source_type #=> String, one of "CONTACT_LENS_DATA", "GEN_AI"
|
|
7866
7926
|
# resp.evaluation_form.items[0].question.question_type_properties.single_select.options #=> Array
|
|
@@ -7869,6 +7929,8 @@ module Aws::Connect
|
|
|
7869
7929
|
# resp.evaluation_form.items[0].question.question_type_properties.single_select.options[0].score #=> Integer
|
|
7870
7930
|
# resp.evaluation_form.items[0].question.question_type_properties.single_select.options[0].automatic_fail #=> Boolean
|
|
7871
7931
|
# resp.evaluation_form.items[0].question.question_type_properties.single_select.options[0].automatic_fail_configuration.target_section #=> String
|
|
7932
|
+
# resp.evaluation_form.items[0].question.question_type_properties.single_select.options[0].points_configuration.point_value #=> Integer
|
|
7933
|
+
# resp.evaluation_form.items[0].question.question_type_properties.single_select.options[0].points_configuration.is_bonus #=> Boolean
|
|
7872
7934
|
# resp.evaluation_form.items[0].question.question_type_properties.single_select.display_as #=> String, one of "DROPDOWN", "RADIO"
|
|
7873
7935
|
# resp.evaluation_form.items[0].question.question_type_properties.single_select.automation.options #=> Array
|
|
7874
7936
|
# resp.evaluation_form.items[0].question.question_type_properties.single_select.automation.options[0].rule_category.category #=> String
|
|
@@ -7880,6 +7942,11 @@ module Aws::Connect
|
|
|
7880
7942
|
# resp.evaluation_form.items[0].question.question_type_properties.multi_select.options #=> Array
|
|
7881
7943
|
# resp.evaluation_form.items[0].question.question_type_properties.multi_select.options[0].ref_id #=> String
|
|
7882
7944
|
# resp.evaluation_form.items[0].question.question_type_properties.multi_select.options[0].text #=> String
|
|
7945
|
+
# resp.evaluation_form.items[0].question.question_type_properties.multi_select.options[0].score #=> Integer
|
|
7946
|
+
# resp.evaluation_form.items[0].question.question_type_properties.multi_select.options[0].automatic_fail #=> Boolean
|
|
7947
|
+
# resp.evaluation_form.items[0].question.question_type_properties.multi_select.options[0].automatic_fail_configuration.target_section #=> String
|
|
7948
|
+
# resp.evaluation_form.items[0].question.question_type_properties.multi_select.options[0].points_configuration.point_value #=> Integer
|
|
7949
|
+
# resp.evaluation_form.items[0].question.question_type_properties.multi_select.options[0].points_configuration.is_bonus #=> Boolean
|
|
7883
7950
|
# resp.evaluation_form.items[0].question.question_type_properties.multi_select.display_as #=> String, one of "DROPDOWN", "CHECKBOX"
|
|
7884
7951
|
# resp.evaluation_form.items[0].question.question_type_properties.multi_select.automation.options #=> Array
|
|
7885
7952
|
# resp.evaluation_form.items[0].question.question_type_properties.multi_select.automation.options[0].rule_category.category #=> String
|
|
@@ -7901,8 +7968,20 @@ module Aws::Connect
|
|
|
7901
7968
|
# resp.evaluation_form.items[0].question.enablement.action #=> String, one of "DISABLE", "ENABLE"
|
|
7902
7969
|
# resp.evaluation_form.items[0].question.enablement.default_action #=> String, one of "DISABLE", "ENABLE"
|
|
7903
7970
|
# resp.evaluation_form.items[0].question.weight #=> Float
|
|
7904
|
-
# resp.evaluation_form.
|
|
7971
|
+
# resp.evaluation_form.items[0].question.scoring_configuration.points_configuration.max_point_value #=> Integer
|
|
7972
|
+
# resp.evaluation_form.items[0].question.scoring_configuration.points_configuration.min_point_value #=> Integer
|
|
7973
|
+
# resp.evaluation_form.items[0].question.scoring_configuration.points_configuration.is_bonus #=> Boolean
|
|
7974
|
+
# resp.evaluation_form.items[0].question.scoring_configuration.is_excluded_from_scoring #=> Boolean
|
|
7975
|
+
# resp.evaluation_form.items[0].question.scoring_configuration.score_thresholds #=> Array
|
|
7976
|
+
# resp.evaluation_form.items[0].question.scoring_configuration.score_thresholds[0].performance_category #=> String, one of "NEEDS_IMPROVEMENT", "EXCEEDS_EXPECTATIONS"
|
|
7977
|
+
# resp.evaluation_form.items[0].question.scoring_configuration.score_thresholds[0].min_score_percentage #=> Float
|
|
7978
|
+
# resp.evaluation_form.items[0].question.scoring_configuration.score_thresholds[0].max_score_percentage #=> Float
|
|
7979
|
+
# resp.evaluation_form.scoring_strategy.mode #=> String, one of "QUESTION_ONLY", "SECTION_ONLY", "POINTS_BASED"
|
|
7905
7980
|
# resp.evaluation_form.scoring_strategy.status #=> String, one of "ENABLED", "DISABLED"
|
|
7981
|
+
# resp.evaluation_form.scoring_strategy.score_thresholds #=> Array
|
|
7982
|
+
# resp.evaluation_form.scoring_strategy.score_thresholds[0].performance_category #=> String, one of "NEEDS_IMPROVEMENT", "EXCEEDS_EXPECTATIONS"
|
|
7983
|
+
# resp.evaluation_form.scoring_strategy.score_thresholds[0].min_score_percentage #=> Float
|
|
7984
|
+
# resp.evaluation_form.scoring_strategy.score_thresholds[0].max_score_percentage #=> Float
|
|
7906
7985
|
# resp.evaluation_form.auto_evaluation_configuration.enabled #=> Boolean
|
|
7907
7986
|
# resp.evaluation_form.target_configuration.contact_interaction_type #=> String, one of "AGENT", "AUTOMATED", "CUSTOMER"
|
|
7908
7987
|
# resp.evaluation_form.language_configuration.form_language #=> String, one of "de-DE", "en-US", "es-ES", "fr-FR", "it-IT", "pt-BR", "ja-JP", "ko-KR", "zh-CN"
|
|
@@ -8311,6 +8390,11 @@ module Aws::Connect
|
|
|
8311
8390
|
# resp.evaluation_form.items[0].section.instructions #=> String
|
|
8312
8391
|
# resp.evaluation_form.items[0].section.items #=> Types::EvaluationFormItemsList
|
|
8313
8392
|
# resp.evaluation_form.items[0].section.weight #=> Float
|
|
8393
|
+
# resp.evaluation_form.items[0].section.is_excluded_from_scoring #=> Boolean
|
|
8394
|
+
# resp.evaluation_form.items[0].section.score_thresholds #=> Array
|
|
8395
|
+
# resp.evaluation_form.items[0].section.score_thresholds[0].performance_category #=> String, one of "NEEDS_IMPROVEMENT", "EXCEEDS_EXPECTATIONS"
|
|
8396
|
+
# resp.evaluation_form.items[0].section.score_thresholds[0].min_score_percentage #=> Float
|
|
8397
|
+
# resp.evaluation_form.items[0].section.score_thresholds[0].max_score_percentage #=> Float
|
|
8314
8398
|
# resp.evaluation_form.items[0].question.title #=> String
|
|
8315
8399
|
# resp.evaluation_form.items[0].question.instructions #=> String
|
|
8316
8400
|
# resp.evaluation_form.items[0].question.ref_id #=> String
|
|
@@ -8324,6 +8408,8 @@ module Aws::Connect
|
|
|
8324
8408
|
# resp.evaluation_form.items[0].question.question_type_properties.numeric.options[0].score #=> Integer
|
|
8325
8409
|
# resp.evaluation_form.items[0].question.question_type_properties.numeric.options[0].automatic_fail #=> Boolean
|
|
8326
8410
|
# resp.evaluation_form.items[0].question.question_type_properties.numeric.options[0].automatic_fail_configuration.target_section #=> String
|
|
8411
|
+
# resp.evaluation_form.items[0].question.question_type_properties.numeric.options[0].points_configuration.point_value #=> Integer
|
|
8412
|
+
# resp.evaluation_form.items[0].question.question_type_properties.numeric.options[0].points_configuration.is_bonus #=> Boolean
|
|
8327
8413
|
# resp.evaluation_form.items[0].question.question_type_properties.numeric.automation.property_value.label #=> String, one of "OVERALL_CUSTOMER_SENTIMENT_SCORE", "OVERALL_AGENT_SENTIMENT_SCORE", "CUSTOMER_SENTIMENT_SCORE_WITHOUT_AGENT", "CUSTOMER_SENTIMENT_SCORE_WITH_AGENT", "NON_TALK_TIME", "NON_TALK_TIME_PERCENTAGE", "NUMBER_OF_INTERRUPTIONS", "CONTACT_DURATION", "AGENT_INTERACTION_DURATION", "CUSTOMER_HOLD_TIME", "LONGEST_HOLD_DURATION", "NUMBER_OF_HOLDS", "AGENT_INTERACTION_AND_HOLD_DURATION"
|
|
8328
8414
|
# resp.evaluation_form.items[0].question.question_type_properties.numeric.automation.answer_source.source_type #=> String, one of "CONTACT_LENS_DATA", "GEN_AI"
|
|
8329
8415
|
# resp.evaluation_form.items[0].question.question_type_properties.single_select.options #=> Array
|
|
@@ -8332,6 +8418,8 @@ module Aws::Connect
|
|
|
8332
8418
|
# resp.evaluation_form.items[0].question.question_type_properties.single_select.options[0].score #=> Integer
|
|
8333
8419
|
# resp.evaluation_form.items[0].question.question_type_properties.single_select.options[0].automatic_fail #=> Boolean
|
|
8334
8420
|
# resp.evaluation_form.items[0].question.question_type_properties.single_select.options[0].automatic_fail_configuration.target_section #=> String
|
|
8421
|
+
# resp.evaluation_form.items[0].question.question_type_properties.single_select.options[0].points_configuration.point_value #=> Integer
|
|
8422
|
+
# resp.evaluation_form.items[0].question.question_type_properties.single_select.options[0].points_configuration.is_bonus #=> Boolean
|
|
8335
8423
|
# resp.evaluation_form.items[0].question.question_type_properties.single_select.display_as #=> String, one of "DROPDOWN", "RADIO"
|
|
8336
8424
|
# resp.evaluation_form.items[0].question.question_type_properties.single_select.automation.options #=> Array
|
|
8337
8425
|
# resp.evaluation_form.items[0].question.question_type_properties.single_select.automation.options[0].rule_category.category #=> String
|
|
@@ -8343,6 +8431,11 @@ module Aws::Connect
|
|
|
8343
8431
|
# resp.evaluation_form.items[0].question.question_type_properties.multi_select.options #=> Array
|
|
8344
8432
|
# resp.evaluation_form.items[0].question.question_type_properties.multi_select.options[0].ref_id #=> String
|
|
8345
8433
|
# resp.evaluation_form.items[0].question.question_type_properties.multi_select.options[0].text #=> String
|
|
8434
|
+
# resp.evaluation_form.items[0].question.question_type_properties.multi_select.options[0].score #=> Integer
|
|
8435
|
+
# resp.evaluation_form.items[0].question.question_type_properties.multi_select.options[0].automatic_fail #=> Boolean
|
|
8436
|
+
# resp.evaluation_form.items[0].question.question_type_properties.multi_select.options[0].automatic_fail_configuration.target_section #=> String
|
|
8437
|
+
# resp.evaluation_form.items[0].question.question_type_properties.multi_select.options[0].points_configuration.point_value #=> Integer
|
|
8438
|
+
# resp.evaluation_form.items[0].question.question_type_properties.multi_select.options[0].points_configuration.is_bonus #=> Boolean
|
|
8346
8439
|
# resp.evaluation_form.items[0].question.question_type_properties.multi_select.display_as #=> String, one of "DROPDOWN", "CHECKBOX"
|
|
8347
8440
|
# resp.evaluation_form.items[0].question.question_type_properties.multi_select.automation.options #=> Array
|
|
8348
8441
|
# resp.evaluation_form.items[0].question.question_type_properties.multi_select.automation.options[0].rule_category.category #=> String
|
|
@@ -8364,8 +8457,20 @@ module Aws::Connect
|
|
|
8364
8457
|
# resp.evaluation_form.items[0].question.enablement.action #=> String, one of "DISABLE", "ENABLE"
|
|
8365
8458
|
# resp.evaluation_form.items[0].question.enablement.default_action #=> String, one of "DISABLE", "ENABLE"
|
|
8366
8459
|
# resp.evaluation_form.items[0].question.weight #=> Float
|
|
8367
|
-
# resp.evaluation_form.
|
|
8460
|
+
# resp.evaluation_form.items[0].question.scoring_configuration.points_configuration.max_point_value #=> Integer
|
|
8461
|
+
# resp.evaluation_form.items[0].question.scoring_configuration.points_configuration.min_point_value #=> Integer
|
|
8462
|
+
# resp.evaluation_form.items[0].question.scoring_configuration.points_configuration.is_bonus #=> Boolean
|
|
8463
|
+
# resp.evaluation_form.items[0].question.scoring_configuration.is_excluded_from_scoring #=> Boolean
|
|
8464
|
+
# resp.evaluation_form.items[0].question.scoring_configuration.score_thresholds #=> Array
|
|
8465
|
+
# resp.evaluation_form.items[0].question.scoring_configuration.score_thresholds[0].performance_category #=> String, one of "NEEDS_IMPROVEMENT", "EXCEEDS_EXPECTATIONS"
|
|
8466
|
+
# resp.evaluation_form.items[0].question.scoring_configuration.score_thresholds[0].min_score_percentage #=> Float
|
|
8467
|
+
# resp.evaluation_form.items[0].question.scoring_configuration.score_thresholds[0].max_score_percentage #=> Float
|
|
8468
|
+
# resp.evaluation_form.scoring_strategy.mode #=> String, one of "QUESTION_ONLY", "SECTION_ONLY", "POINTS_BASED"
|
|
8368
8469
|
# resp.evaluation_form.scoring_strategy.status #=> String, one of "ENABLED", "DISABLED"
|
|
8470
|
+
# resp.evaluation_form.scoring_strategy.score_thresholds #=> Array
|
|
8471
|
+
# resp.evaluation_form.scoring_strategy.score_thresholds[0].performance_category #=> String, one of "NEEDS_IMPROVEMENT", "EXCEEDS_EXPECTATIONS"
|
|
8472
|
+
# resp.evaluation_form.scoring_strategy.score_thresholds[0].min_score_percentage #=> Float
|
|
8473
|
+
# resp.evaluation_form.scoring_strategy.score_thresholds[0].max_score_percentage #=> Float
|
|
8369
8474
|
# resp.evaluation_form.created_time #=> Time
|
|
8370
8475
|
# resp.evaluation_form.created_by #=> String
|
|
8371
8476
|
# resp.evaluation_form.last_modified_time #=> Time
|
|
@@ -8379,6 +8484,8 @@ module Aws::Connect
|
|
|
8379
8484
|
# resp.evaluation_form.tags["TagKey"] #=> String
|
|
8380
8485
|
# resp.evaluation_form.target_configuration.contact_interaction_type #=> String, one of "AGENT", "AUTOMATED", "CUSTOMER"
|
|
8381
8486
|
# resp.evaluation_form.language_configuration.form_language #=> String, one of "de-DE", "en-US", "es-ES", "fr-FR", "it-IT", "pt-BR", "ja-JP", "ko-KR", "zh-CN"
|
|
8487
|
+
# resp.evaluation_form.latest_validation_status #=> String, one of "IN_PROGRESS", "COMPLETED", "FAILED"
|
|
8488
|
+
# resp.evaluation_form.last_validation_time #=> Time
|
|
8382
8489
|
#
|
|
8383
8490
|
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribeEvaluationForm AWS API Documentation
|
|
8384
8491
|
#
|
|
@@ -11466,6 +11573,74 @@ module Aws::Connect
|
|
|
11466
11573
|
req.send_request(options)
|
|
11467
11574
|
end
|
|
11468
11575
|
|
|
11576
|
+
# Retrieves the status and results of a validation process started by
|
|
11577
|
+
# [StartEvaluationFormValidation][1]. Returns the current execution
|
|
11578
|
+
# status (`IN_PROGRESS`, `COMPLETED`, or `FAILED`), the validated form
|
|
11579
|
+
# version, and when completed, a list of findings that identify
|
|
11580
|
+
# structural issues and quality improvements for the evaluation form,
|
|
11581
|
+
# and may include suggested fixes. If the validation failed, a reason is
|
|
11582
|
+
# provided indicating the cause of the failure.
|
|
11583
|
+
#
|
|
11584
|
+
#
|
|
11585
|
+
#
|
|
11586
|
+
# [1]: https://docs.aws.amazon.com/connect/latest/APIReference/API_StartEvaluationFormValidation.html
|
|
11587
|
+
#
|
|
11588
|
+
# @option params [required, String] :instance_id
|
|
11589
|
+
# The identifier of the Connect Customer instance. You can [find the
|
|
11590
|
+
# instance ID][1] in the Amazon Resource Name (ARN) of the instance.
|
|
11591
|
+
#
|
|
11592
|
+
#
|
|
11593
|
+
#
|
|
11594
|
+
# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
|
|
11595
|
+
#
|
|
11596
|
+
# @option params [required, String] :evaluation_form_id
|
|
11597
|
+
# The unique identifier for the evaluation form.
|
|
11598
|
+
#
|
|
11599
|
+
# @option params [Integer] :evaluation_form_version
|
|
11600
|
+
# The version of the evaluation form to retrieve validation results for.
|
|
11601
|
+
#
|
|
11602
|
+
# @return [Types::GetEvaluationFormValidationResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
|
|
11603
|
+
#
|
|
11604
|
+
# * {Types::GetEvaluationFormValidationResponse#status #status} => String
|
|
11605
|
+
# * {Types::GetEvaluationFormValidationResponse#failure_reason #failure_reason} => String
|
|
11606
|
+
# * {Types::GetEvaluationFormValidationResponse#evaluation_form_id #evaluation_form_id} => String
|
|
11607
|
+
# * {Types::GetEvaluationFormValidationResponse#evaluation_form_version #evaluation_form_version} => Integer
|
|
11608
|
+
# * {Types::GetEvaluationFormValidationResponse#started_time #started_time} => Time
|
|
11609
|
+
# * {Types::GetEvaluationFormValidationResponse#findings #findings} => Array<Types::EvaluationFormValidationFinding>
|
|
11610
|
+
#
|
|
11611
|
+
# @example Request syntax with placeholder values
|
|
11612
|
+
#
|
|
11613
|
+
# resp = client.get_evaluation_form_validation({
|
|
11614
|
+
# instance_id: "InstanceId", # required
|
|
11615
|
+
# evaluation_form_id: "ResourceId", # required
|
|
11616
|
+
# evaluation_form_version: 1,
|
|
11617
|
+
# })
|
|
11618
|
+
#
|
|
11619
|
+
# @example Response structure
|
|
11620
|
+
#
|
|
11621
|
+
# resp.status #=> String, one of "IN_PROGRESS", "COMPLETED", "FAILED"
|
|
11622
|
+
# resp.failure_reason #=> String
|
|
11623
|
+
# resp.evaluation_form_id #=> String
|
|
11624
|
+
# resp.evaluation_form_version #=> Integer
|
|
11625
|
+
# resp.started_time #=> Time
|
|
11626
|
+
# resp.findings #=> Array
|
|
11627
|
+
# resp.findings[0].issue_code #=> String
|
|
11628
|
+
# resp.findings[0].items #=> Array
|
|
11629
|
+
# resp.findings[0].items[0].ref_id #=> String
|
|
11630
|
+
# resp.findings[0].items[0].property #=> String
|
|
11631
|
+
# resp.findings[0].description #=> String
|
|
11632
|
+
# resp.findings[0].suggestion #=> String
|
|
11633
|
+
# resp.findings[0].severity #=> String, one of "WARNING", "ERROR"
|
|
11634
|
+
#
|
|
11635
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/GetEvaluationFormValidation AWS API Documentation
|
|
11636
|
+
#
|
|
11637
|
+
# @overload get_evaluation_form_validation(params = {})
|
|
11638
|
+
# @param [Hash] params ({})
|
|
11639
|
+
def get_evaluation_form_validation(params = {}, options = {})
|
|
11640
|
+
req = build_request(:get_evaluation_form_validation, params)
|
|
11641
|
+
req.send_request(options)
|
|
11642
|
+
end
|
|
11643
|
+
|
|
11469
11644
|
# Supports SAML sign-in for Connect Customer. Retrieves a token for
|
|
11470
11645
|
# federation. The token is for the Connect Customer user which
|
|
11471
11646
|
# corresponds to the IAM credentials that were used to invoke this
|
|
@@ -12140,9 +12315,9 @@ module Aws::Connect
|
|
|
12140
12315
|
# for the `contact/segmentAttributes/connect:Subtype` filter key.
|
|
12141
12316
|
#
|
|
12142
12317
|
# * `ROUTING_STEP_EXPRESSION` accepts a filter value up to 3,000
|
|
12143
|
-
# characters in length.
|
|
12144
|
-
# order
|
|
12145
|
-
#
|
|
12318
|
+
# characters in length. Filter values are case-sensitive. JSON object
|
|
12319
|
+
# key order and whitespace may be arbitrary; array order and tree
|
|
12320
|
+
# structure must be preserved.
|
|
12146
12321
|
#
|
|
12147
12322
|
# * TRUE and FALSE are the only valid filter values for the
|
|
12148
12323
|
# `Q_CONNECT_ENABLED` filter key.
|
|
@@ -15222,6 +15397,9 @@ module Aws::Connect
|
|
|
15222
15397
|
# resp.evaluation_summary_list[0].score.not_applicable #=> Boolean
|
|
15223
15398
|
# resp.evaluation_summary_list[0].score.automatic_fail #=> Boolean
|
|
15224
15399
|
# resp.evaluation_summary_list[0].score.applied_weight #=> Float
|
|
15400
|
+
# resp.evaluation_summary_list[0].score.earned_points #=> Integer
|
|
15401
|
+
# resp.evaluation_summary_list[0].score.max_base_point #=> Integer
|
|
15402
|
+
# resp.evaluation_summary_list[0].score.performance_category #=> String, one of "NEEDS_IMPROVEMENT", "EXCEEDS_EXPECTATIONS"
|
|
15225
15403
|
# resp.evaluation_summary_list[0].acknowledgement.acknowledged_time #=> Time
|
|
15226
15404
|
# resp.evaluation_summary_list[0].acknowledgement.acknowledged_by #=> String
|
|
15227
15405
|
# resp.evaluation_summary_list[0].acknowledgement.acknowledger_comment #=> String
|
|
@@ -19588,6 +19766,55 @@ module Aws::Connect
|
|
|
19588
19766
|
# tag_value: "String",
|
|
19589
19767
|
# },
|
|
19590
19768
|
# },
|
|
19769
|
+
# contact_evaluation_attribute_filter: {
|
|
19770
|
+
# or_conditions: [
|
|
19771
|
+
# {
|
|
19772
|
+
# tag_conditions: [
|
|
19773
|
+
# {
|
|
19774
|
+
# tag_key: "String",
|
|
19775
|
+
# tag_value: "String",
|
|
19776
|
+
# },
|
|
19777
|
+
# ],
|
|
19778
|
+
# attribute_conditions: [
|
|
19779
|
+
# {
|
|
19780
|
+
# attribute_key: "ContactAgentId", # accepts ContactAgentId
|
|
19781
|
+
# attribute_value: {
|
|
19782
|
+
# string_value: "String",
|
|
19783
|
+
# },
|
|
19784
|
+
# comparison_type: "EXACT", # accepts EXACT
|
|
19785
|
+
# },
|
|
19786
|
+
# ],
|
|
19787
|
+
# },
|
|
19788
|
+
# ],
|
|
19789
|
+
# and_condition: {
|
|
19790
|
+
# tag_conditions: [
|
|
19791
|
+
# {
|
|
19792
|
+
# tag_key: "String",
|
|
19793
|
+
# tag_value: "String",
|
|
19794
|
+
# },
|
|
19795
|
+
# ],
|
|
19796
|
+
# attribute_conditions: [
|
|
19797
|
+
# {
|
|
19798
|
+
# attribute_key: "ContactAgentId", # accepts ContactAgentId
|
|
19799
|
+
# attribute_value: {
|
|
19800
|
+
# string_value: "String",
|
|
19801
|
+
# },
|
|
19802
|
+
# comparison_type: "EXACT", # accepts EXACT
|
|
19803
|
+
# },
|
|
19804
|
+
# ],
|
|
19805
|
+
# },
|
|
19806
|
+
# tag_condition: {
|
|
19807
|
+
# tag_key: "String",
|
|
19808
|
+
# tag_value: "String",
|
|
19809
|
+
# },
|
|
19810
|
+
# contact_evaluation_attribute_condition: {
|
|
19811
|
+
# attribute_key: "ContactAgentId", # accepts ContactAgentId
|
|
19812
|
+
# attribute_value: {
|
|
19813
|
+
# string_value: "String",
|
|
19814
|
+
# },
|
|
19815
|
+
# comparison_type: "EXACT", # accepts EXACT
|
|
19816
|
+
# },
|
|
19817
|
+
# },
|
|
19591
19818
|
# },
|
|
19592
19819
|
# })
|
|
19593
19820
|
#
|
|
@@ -19615,6 +19842,9 @@ module Aws::Connect
|
|
|
19615
19842
|
# resp.evaluation_search_summary_list[0].metadata.review_id #=> String
|
|
19616
19843
|
# resp.evaluation_search_summary_list[0].metadata.contact_participant_role #=> String, one of "AGENT", "SYSTEM", "CUSTOM_BOT", "CUSTOMER"
|
|
19617
19844
|
# resp.evaluation_search_summary_list[0].metadata.contact_participant_id #=> String
|
|
19845
|
+
# resp.evaluation_search_summary_list[0].metadata.earned_points #=> Integer
|
|
19846
|
+
# resp.evaluation_search_summary_list[0].metadata.max_base_point #=> Integer
|
|
19847
|
+
# resp.evaluation_search_summary_list[0].metadata.performance_category #=> String, one of "NEEDS_IMPROVEMENT", "EXCEEDS_EXPECTATIONS"
|
|
19618
19848
|
# resp.evaluation_search_summary_list[0].status #=> String, one of "DRAFT", "SUBMITTED", "REVIEW_REQUESTED", "UNDER_REVIEW"
|
|
19619
19849
|
# resp.evaluation_search_summary_list[0].evaluation_type #=> String, one of "STANDARD", "CALIBRATION"
|
|
19620
19850
|
# resp.evaluation_search_summary_list[0].created_time #=> Time
|
|
@@ -23450,6 +23680,62 @@ module Aws::Connect
|
|
|
23450
23680
|
req.send_request(options)
|
|
23451
23681
|
end
|
|
23452
23682
|
|
|
23683
|
+
# Starts an asynchronous validation process for an evaluation form
|
|
23684
|
+
# version in the specified Connect Customer instance. The validation
|
|
23685
|
+
# first performs structural checks on the form content (such as
|
|
23686
|
+
# verifying required fields, valid scoring configuration, and correct
|
|
23687
|
+
# conditional logic), then asynchronously analyzes questions configured
|
|
23688
|
+
# for generative AI evaluation against a set of best practices. Use
|
|
23689
|
+
# [GetEvaluationFormValidation][1] to retrieve the status and results
|
|
23690
|
+
# once the validation completes.
|
|
23691
|
+
#
|
|
23692
|
+
#
|
|
23693
|
+
#
|
|
23694
|
+
# [1]: https://docs.aws.amazon.com/connect/latest/APIReference/API_GetEvaluationFormValidation.html
|
|
23695
|
+
#
|
|
23696
|
+
# @option params [required, String] :instance_id
|
|
23697
|
+
# The identifier of the Connect Customer instance. You can [find the
|
|
23698
|
+
# instance ID][1] in the Amazon Resource Name (ARN) of the instance.
|
|
23699
|
+
#
|
|
23700
|
+
#
|
|
23701
|
+
#
|
|
23702
|
+
# [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
|
|
23703
|
+
#
|
|
23704
|
+
# @option params [required, String] :evaluation_form_id
|
|
23705
|
+
# The unique identifier for the evaluation form.
|
|
23706
|
+
#
|
|
23707
|
+
# @option params [required, Integer] :evaluation_form_version
|
|
23708
|
+
# The version of the evaluation form to validate.
|
|
23709
|
+
#
|
|
23710
|
+
# @return [Types::StartEvaluationFormValidationResponse] Returns a {Seahorse::Client::Response response} object which responds to the following methods:
|
|
23711
|
+
#
|
|
23712
|
+
# * {Types::StartEvaluationFormValidationResponse#evaluation_form_id #evaluation_form_id} => String
|
|
23713
|
+
# * {Types::StartEvaluationFormValidationResponse#evaluation_form_arn #evaluation_form_arn} => String
|
|
23714
|
+
# * {Types::StartEvaluationFormValidationResponse#evaluation_form_version #evaluation_form_version} => Integer
|
|
23715
|
+
#
|
|
23716
|
+
# @example Request syntax with placeholder values
|
|
23717
|
+
#
|
|
23718
|
+
# resp = client.start_evaluation_form_validation({
|
|
23719
|
+
# instance_id: "InstanceId", # required
|
|
23720
|
+
# evaluation_form_id: "ResourceId", # required
|
|
23721
|
+
# evaluation_form_version: 1, # required
|
|
23722
|
+
# })
|
|
23723
|
+
#
|
|
23724
|
+
# @example Response structure
|
|
23725
|
+
#
|
|
23726
|
+
# resp.evaluation_form_id #=> String
|
|
23727
|
+
# resp.evaluation_form_arn #=> String
|
|
23728
|
+
# resp.evaluation_form_version #=> Integer
|
|
23729
|
+
#
|
|
23730
|
+
# @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartEvaluationFormValidation AWS API Documentation
|
|
23731
|
+
#
|
|
23732
|
+
# @overload start_evaluation_form_validation(params = {})
|
|
23733
|
+
# @param [Hash] params ({})
|
|
23734
|
+
def start_evaluation_form_validation(params = {}, options = {})
|
|
23735
|
+
req = build_request(:start_evaluation_form_validation, params)
|
|
23736
|
+
req.send_request(options)
|
|
23737
|
+
end
|
|
23738
|
+
|
|
23453
23739
|
# Initiates a new outbound SMS or WhatsApp contact to a customer.
|
|
23454
23740
|
# Response of this API provides the `ContactId` of the outbound SMS or
|
|
23455
23741
|
# WhatsApp contact created.
|
|
@@ -26344,6 +26630,14 @@ module Aws::Connect
|
|
|
26344
26630
|
# # recursive EvaluationFormItemsList
|
|
26345
26631
|
# },
|
|
26346
26632
|
# weight: 1.0,
|
|
26633
|
+
# is_excluded_from_scoring: false,
|
|
26634
|
+
# score_thresholds: [
|
|
26635
|
+
# {
|
|
26636
|
+
# performance_category: "NEEDS_IMPROVEMENT", # required, accepts NEEDS_IMPROVEMENT, EXCEEDS_EXPECTATIONS
|
|
26637
|
+
# min_score_percentage: 1.0,
|
|
26638
|
+
# max_score_percentage: 1.0,
|
|
26639
|
+
# },
|
|
26640
|
+
# ],
|
|
26347
26641
|
# },
|
|
26348
26642
|
# question: {
|
|
26349
26643
|
# title: "EvaluationFormQuestionTitle", # required
|
|
@@ -26364,6 +26658,10 @@ module Aws::Connect
|
|
|
26364
26658
|
# automatic_fail_configuration: {
|
|
26365
26659
|
# target_section: "ReferenceId",
|
|
26366
26660
|
# },
|
|
26661
|
+
# points_configuration: {
|
|
26662
|
+
# point_value: 1, # required
|
|
26663
|
+
# is_bonus: false,
|
|
26664
|
+
# },
|
|
26367
26665
|
# },
|
|
26368
26666
|
# ],
|
|
26369
26667
|
# automation: {
|
|
@@ -26385,6 +26683,10 @@ module Aws::Connect
|
|
|
26385
26683
|
# automatic_fail_configuration: {
|
|
26386
26684
|
# target_section: "ReferenceId",
|
|
26387
26685
|
# },
|
|
26686
|
+
# points_configuration: {
|
|
26687
|
+
# point_value: 1, # required
|
|
26688
|
+
# is_bonus: false,
|
|
26689
|
+
# },
|
|
26388
26690
|
# },
|
|
26389
26691
|
# ],
|
|
26390
26692
|
# display_as: "DROPDOWN", # accepts DROPDOWN, RADIO
|
|
@@ -26416,6 +26718,15 @@ module Aws::Connect
|
|
|
26416
26718
|
# {
|
|
26417
26719
|
# ref_id: "ReferenceId", # required
|
|
26418
26720
|
# text: "EvaluationFormMultiSelectQuestionOptionText", # required
|
|
26721
|
+
# score: 1,
|
|
26722
|
+
# automatic_fail: false,
|
|
26723
|
+
# automatic_fail_configuration: {
|
|
26724
|
+
# target_section: "ReferenceId",
|
|
26725
|
+
# },
|
|
26726
|
+
# points_configuration: {
|
|
26727
|
+
# point_value: 1, # required
|
|
26728
|
+
# is_bonus: false,
|
|
26729
|
+
# },
|
|
26419
26730
|
# },
|
|
26420
26731
|
# ],
|
|
26421
26732
|
# display_as: "DROPDOWN", # accepts DROPDOWN, CHECKBOX
|
|
@@ -26464,12 +26775,34 @@ module Aws::Connect
|
|
|
26464
26775
|
# default_action: "DISABLE", # accepts DISABLE, ENABLE
|
|
26465
26776
|
# },
|
|
26466
26777
|
# weight: 1.0,
|
|
26778
|
+
# scoring_configuration: {
|
|
26779
|
+
# points_configuration: {
|
|
26780
|
+
# max_point_value: 1,
|
|
26781
|
+
# min_point_value: 1,
|
|
26782
|
+
# is_bonus: false,
|
|
26783
|
+
# },
|
|
26784
|
+
# is_excluded_from_scoring: false,
|
|
26785
|
+
# score_thresholds: [
|
|
26786
|
+
# {
|
|
26787
|
+
# performance_category: "NEEDS_IMPROVEMENT", # required, accepts NEEDS_IMPROVEMENT, EXCEEDS_EXPECTATIONS
|
|
26788
|
+
# min_score_percentage: 1.0,
|
|
26789
|
+
# max_score_percentage: 1.0,
|
|
26790
|
+
# },
|
|
26791
|
+
# ],
|
|
26792
|
+
# },
|
|
26467
26793
|
# },
|
|
26468
26794
|
# },
|
|
26469
26795
|
# ],
|
|
26470
26796
|
# scoring_strategy: {
|
|
26471
|
-
# mode: "QUESTION_ONLY", # required, accepts QUESTION_ONLY, SECTION_ONLY
|
|
26797
|
+
# mode: "QUESTION_ONLY", # required, accepts QUESTION_ONLY, SECTION_ONLY, POINTS_BASED
|
|
26472
26798
|
# status: "ENABLED", # required, accepts ENABLED, DISABLED
|
|
26799
|
+
# score_thresholds: [
|
|
26800
|
+
# {
|
|
26801
|
+
# performance_category: "NEEDS_IMPROVEMENT", # required, accepts NEEDS_IMPROVEMENT, EXCEEDS_EXPECTATIONS
|
|
26802
|
+
# min_score_percentage: 1.0,
|
|
26803
|
+
# max_score_percentage: 1.0,
|
|
26804
|
+
# },
|
|
26805
|
+
# ],
|
|
26473
26806
|
# },
|
|
26474
26807
|
# auto_evaluation_configuration: {
|
|
26475
26808
|
# enabled: false, # required
|
|
@@ -29223,7 +29556,7 @@ module Aws::Connect
|
|
|
29223
29556
|
tracer: tracer
|
|
29224
29557
|
)
|
|
29225
29558
|
context[:gem_name] = 'aws-sdk-connect'
|
|
29226
|
-
context[:gem_version] = '1.
|
|
29559
|
+
context[:gem_version] = '1.260.0'
|
|
29227
29560
|
Seahorse::Client::Request.new(handlers, context)
|
|
29228
29561
|
end
|
|
29229
29562
|
|