aws-sdk-connect 1.240.0 → 1.241.0

checksums.yaml

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data/CHANGELOG.md

@@ -1,6 +1,11 @@
 Unreleased Changes
 ------------------
 
+1.241.0 (2026-02-10)
+------------------
+
+* Feature - Amazon Connect now supports per-channel auto-accept and After Contact Work (ACW) timeouts. Configure agents with auto-accept and ACW timeout settings for chat, tasks, emails, and callbacks. Use the new UpdateUserConfig API to manage these settings.
+
 1.240.0 (2026-01-30)
 ------------------
 

data/VERSION

@@ -1 +1 @@
-1.240.0
+1.241.0

data/lib/aws-sdk-connect/client.rb

@@ -5154,6 +5154,27 @@ module Aws::Connect
     # required if you are using Amazon Connect or SAML for identity
     # management.
     #
+    # <note markdown="1"> Fields in `PhoneConfig` cannot be set simultaneously with their
+    # corresponding channel-specific configuration parameters. Specifically:
+    #
+    #  * `PhoneConfig.AutoAccept` conflicts with `AutoAcceptConfigs`
+    #
+    # * `PhoneConfig.AfterContactWorkTimeLimit` conflicts with
+    #   `AfterContactWorkConfigs`
+    #
+    # * `PhoneConfig.PhoneType` and `PhoneConfig.PhoneNumber` conflict with
+    #   `PhoneNumberConfigs`
+    #
+    # * `PhoneConfig.PersistentConnection` conflicts with
+    #   `PersistentConnectionConfigs`
+    #
+    #  We recommend using channel-specific parameters such as
+    # `AutoAcceptConfigs`, `AfterContactWorkConfigs`, `PhoneNumberConfigs`,
+    # `PersistentConnectionConfigs`, and `VoiceEnhancementConfigs` for
+    # per-channel configuration.
+    #
+    #  </note>
+    #
     # For information about how to create users using the Amazon Connect
     # admin website, see [Add Users][2] in the *Amazon Connect Administrator
     # Guide*.
@@ -5185,8 +5206,12 @@ module Aws::Connect
     # @option params [Types::UserIdentityInfo] :identity_info
     #   The information about the identity of the user.
     #
-    # @option params [required, Types::UserPhoneConfig] :phone_config
-    #   The phone settings for the user.
+    # @option params [Types::UserPhoneConfig] :phone_config
+    #   The phone settings for the user. This parameter is optional. If not
+    #   provided, the user can be configured using channel-specific parameters
+    #   such as `AutoAcceptConfigs`, `AfterContactWorkConfigs`,
+    #   `PhoneNumberConfigs`, `PersistentConnectionConfigs`, and
+    #   `VoiceEnhancementConfigs`.
     #
     # @option params [String] :directory_user_id
     #   The identifier of the user account in the directory used for identity
@@ -5218,6 +5243,23 @@ module Aws::Connect
     #
     #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
     #
+    # @option params [Array<Types::AutoAcceptConfig>] :auto_accept_configs
+    #   The list of auto-accept configuration settings for each channel.
+    #
+    # @option params [Array<Types::AfterContactWorkConfigPerChannel>] :after_contact_work_configs
+    #   The list of after contact work (ACW) timeout configuration settings
+    #   for each channel.
+    #
+    # @option params [Array<Types::PhoneNumberConfig>] :phone_number_configs
+    #   The list of phone number configuration settings for each channel.
+    #
+    # @option params [Array<Types::PersistentConnectionConfig>] :persistent_connection_configs
+    #   The list of persistent connection configuration settings for each
+    #   channel.
+    #
+    # @option params [Array<Types::VoiceEnhancementConfig>] :voice_enhancement_configs
+    #   The list of voice enhancement configuration settings for each channel.
+    #
     # @option params [Hash<String,String>] :tags
     #   The tags used to organize, track, or control access for this resource.
     #   For example, \{ "Tags": \{"key1":"value1", "key2":"value2"}
@@ -5240,11 +5282,11 @@ module Aws::Connect
     #       secondary_email: "Email",
     #       mobile: "PhoneNumber",
     #     },
-    #     phone_config: { # required
-    #       phone_type: "SOFT_PHONE", # required, accepts SOFT_PHONE, DESK_PHONE
+    #     phone_config: {
+    #       phone_type: "SOFT_PHONE", # accepts SOFT_PHONE, DESK_PHONE
     #       auto_accept: false,
     #       after_contact_work_time_limit: 1,
-    #       desk_phone_number: "PhoneNumber",
+    #       desk_phone_number: "SensitivePhoneNumber",
     #       persistent_connection: false,
     #     },
     #     directory_user_id: "DirectoryUserId",
@@ -5252,6 +5294,43 @@ module Aws::Connect
     #     routing_profile_id: "RoutingProfileId", # required
     #     hierarchy_group_id: "HierarchyGroupId",
     #     instance_id: "InstanceId", # required
+    #     auto_accept_configs: [
+    #       {
+    #         channel: "VOICE", # required, accepts VOICE, CHAT, TASK, EMAIL
+    #         auto_accept: false, # required
+    #         agent_first_callback_auto_accept: false,
+    #       },
+    #     ],
+    #     after_contact_work_configs: [
+    #       {
+    #         channel: "VOICE", # required, accepts VOICE, CHAT, TASK, EMAIL
+    #         after_contact_work_config: { # required
+    #           after_contact_work_time_limit: 1,
+    #         },
+    #         agent_first_callback_after_contact_work_config: {
+    #           after_contact_work_time_limit: 1,
+    #         },
+    #       },
+    #     ],
+    #     phone_number_configs: [
+    #       {
+    #         channel: "VOICE", # required, accepts VOICE, CHAT, TASK, EMAIL
+    #         phone_type: "SOFT_PHONE", # required, accepts SOFT_PHONE, DESK_PHONE
+    #         phone_number: "SensitivePhoneNumber",
+    #       },
+    #     ],
+    #     persistent_connection_configs: [
+    #       {
+    #         channel: "VOICE", # required, accepts VOICE, CHAT, TASK, EMAIL
+    #         persistent_connection: false, # required
+    #       },
+    #     ],
+    #     voice_enhancement_configs: [
+    #       {
+    #         channel: "VOICE", # required, accepts VOICE, CHAT, TASK, EMAIL
+    #         voice_enhancement_mode: "VOICE_ISOLATION", # required, accepts VOICE_ISOLATION, NOISE_SUPPRESSION, NONE
+    #       },
+    #     ],
     #     tags: {
     #       "TagKey" => "TagValue",
     #     },
@@ -8952,6 +9031,24 @@ module Aws::Connect
     #   resp.user.hierarchy_group_id #=> String
     #   resp.user.tags #=> Hash
     #   resp.user.tags["TagKey"] #=> String
+    #   resp.user.auto_accept_configs #=> Array
+    #   resp.user.auto_accept_configs[0].channel #=> String, one of "VOICE", "CHAT", "TASK", "EMAIL"
+    #   resp.user.auto_accept_configs[0].auto_accept #=> Boolean
+    #   resp.user.auto_accept_configs[0].agent_first_callback_auto_accept #=> Boolean
+    #   resp.user.after_contact_work_configs #=> Array
+    #   resp.user.after_contact_work_configs[0].channel #=> String, one of "VOICE", "CHAT", "TASK", "EMAIL"
+    #   resp.user.after_contact_work_configs[0].after_contact_work_config.after_contact_work_time_limit #=> Integer
+    #   resp.user.after_contact_work_configs[0].agent_first_callback_after_contact_work_config.after_contact_work_time_limit #=> Integer
+    #   resp.user.phone_number_configs #=> Array
+    #   resp.user.phone_number_configs[0].channel #=> String, one of "VOICE", "CHAT", "TASK", "EMAIL"
+    #   resp.user.phone_number_configs[0].phone_type #=> String, one of "SOFT_PHONE", "DESK_PHONE"
+    #   resp.user.phone_number_configs[0].phone_number #=> String
+    #   resp.user.persistent_connection_configs #=> Array
+    #   resp.user.persistent_connection_configs[0].channel #=> String, one of "VOICE", "CHAT", "TASK", "EMAIL"
+    #   resp.user.persistent_connection_configs[0].persistent_connection #=> Boolean
+    #   resp.user.voice_enhancement_configs #=> Array
+    #   resp.user.voice_enhancement_configs[0].channel #=> String, one of "VOICE", "CHAT", "TASK", "EMAIL"
+    #   resp.user.voice_enhancement_configs[0].voice_enhancement_mode #=> String, one of "VOICE_ISOLATION", "NOISE_SUPPRESSION", "NONE"
     #   resp.user.last_modified_time #=> Time
     #   resp.user.last_modified_region #=> String
     #
@@ -20989,6 +21086,24 @@ module Aws::Connect
     #   resp.users[0].tags #=> Hash
     #   resp.users[0].tags["TagKey"] #=> String
     #   resp.users[0].username #=> String
+    #   resp.users[0].auto_accept_configs #=> Array
+    #   resp.users[0].auto_accept_configs[0].channel #=> String, one of "VOICE", "CHAT", "TASK", "EMAIL"
+    #   resp.users[0].auto_accept_configs[0].auto_accept #=> Boolean
+    #   resp.users[0].auto_accept_configs[0].agent_first_callback_auto_accept #=> Boolean
+    #   resp.users[0].after_contact_work_configs #=> Array
+    #   resp.users[0].after_contact_work_configs[0].channel #=> String, one of "VOICE", "CHAT", "TASK", "EMAIL"
+    #   resp.users[0].after_contact_work_configs[0].after_contact_work_config.after_contact_work_time_limit #=> Integer
+    #   resp.users[0].after_contact_work_configs[0].agent_first_callback_after_contact_work_config.after_contact_work_time_limit #=> Integer
+    #   resp.users[0].phone_number_configs #=> Array
+    #   resp.users[0].phone_number_configs[0].channel #=> String, one of "VOICE", "CHAT", "TASK", "EMAIL"
+    #   resp.users[0].phone_number_configs[0].phone_type #=> String, one of "SOFT_PHONE", "DESK_PHONE"
+    #   resp.users[0].phone_number_configs[0].phone_number #=> String
+    #   resp.users[0].persistent_connection_configs #=> Array
+    #   resp.users[0].persistent_connection_configs[0].channel #=> String, one of "VOICE", "CHAT", "TASK", "EMAIL"
+    #   resp.users[0].persistent_connection_configs[0].persistent_connection #=> Boolean
+    #   resp.users[0].voice_enhancement_configs #=> Array
+    #   resp.users[0].voice_enhancement_configs[0].channel #=> String, one of "VOICE", "CHAT", "TASK", "EMAIL"
+    #   resp.users[0].voice_enhancement_configs[0].voice_enhancement_mode #=> String, one of "VOICE_ISOLATION", "NOISE_SUPPRESSION", "NONE"
     #   resp.next_token #=> String
     #   resp.approximate_total_count #=> Integer
     #
@@ -27181,6 +27296,107 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # Updates the configuration settings for the specified user, including
+    # per-channel auto-accept and after contact work (ACW) timeout settings.
+    #
+    # <note markdown="1"> This operation replaces the UpdateUserPhoneConfig API. While
+    # UpdateUserPhoneConfig applies the same ACW timeout to all channels,
+    # UpdateUserConfig allows you to set different auto-accept and ACW
+    # timeout values for each channel type.
+    #
+    #  </note>
+    #
+    # @option params [Array<Types::AutoAcceptConfig>] :auto_accept_configs
+    #   The list of auto-accept configuration settings for each channel. When
+    #   auto-accept is enabled for a channel, available agents are
+    #   automatically connected to contacts from that channel without needing
+    #   to manually accept. Auto-accept connects agents to contacts in less
+    #   than one second.
+    #
+    # @option params [Array<Types::AfterContactWorkConfigPerChannel>] :after_contact_work_configs
+    #   The list of after contact work (ACW) timeout configuration settings
+    #   for each channel. ACW timeout specifies how many seconds agents have
+    #   for after contact work, such as entering notes about the contact. The
+    #   minimum setting is 1 second, and the maximum is 2,000,000 seconds (24
+    #   days). Enter 0 for an indefinite amount of time, meaning agents must
+    #   manually choose to end ACW.
+    #
+    # @option params [Array<Types::PhoneNumberConfig>] :phone_number_configs
+    #   The list of phone number configuration settings for each channel.
+    #
+    # @option params [Array<Types::PersistentConnectionConfig>] :persistent_connection_configs
+    #   The list of persistent connection configuration settings for each
+    #   channel.
+    #
+    # @option params [Array<Types::VoiceEnhancementConfig>] :voice_enhancement_configs
+    #   The list of voice enhancement configuration settings for each channel.
+    #
+    # @option params [required, String] :user_id
+    #   The identifier of the user account.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #
+    # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.update_user_config({
+    #     auto_accept_configs: [
+    #       {
+    #         channel: "VOICE", # required, accepts VOICE, CHAT, TASK, EMAIL
+    #         auto_accept: false, # required
+    #         agent_first_callback_auto_accept: false,
+    #       },
+    #     ],
+    #     after_contact_work_configs: [
+    #       {
+    #         channel: "VOICE", # required, accepts VOICE, CHAT, TASK, EMAIL
+    #         after_contact_work_config: { # required
+    #           after_contact_work_time_limit: 1,
+    #         },
+    #         agent_first_callback_after_contact_work_config: {
+    #           after_contact_work_time_limit: 1,
+    #         },
+    #       },
+    #     ],
+    #     phone_number_configs: [
+    #       {
+    #         channel: "VOICE", # required, accepts VOICE, CHAT, TASK, EMAIL
+    #         phone_type: "SOFT_PHONE", # required, accepts SOFT_PHONE, DESK_PHONE
+    #         phone_number: "SensitivePhoneNumber",
+    #       },
+    #     ],
+    #     persistent_connection_configs: [
+    #       {
+    #         channel: "VOICE", # required, accepts VOICE, CHAT, TASK, EMAIL
+    #         persistent_connection: false, # required
+    #       },
+    #     ],
+    #     voice_enhancement_configs: [
+    #       {
+    #         channel: "VOICE", # required, accepts VOICE, CHAT, TASK, EMAIL
+    #         voice_enhancement_mode: "VOICE_ISOLATION", # required, accepts VOICE_ISOLATION, NOISE_SUPPRESSION, NONE
+    #       },
+    #     ],
+    #     user_id: "UserId", # required
+    #     instance_id: "InstanceId", # required
+    #   })
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateUserConfig AWS API Documentation
+    #
+    # @overload update_user_config(params = {})
+    # @param [Hash] params ({})
+    def update_user_config(params = {}, options = {})
+      req = build_request(:update_user_config, params)
+      req.send_request(options)
+    end
+
     # Assigns the specified hierarchy group to the specified user.
     #
     # @option params [String] :hierarchy_group_id
@@ -27354,6 +27570,19 @@ module Aws::Connect
 
     # Updates the phone configuration settings for the specified user.
     #
+    # <note markdown="1"> We recommend using the [UpdateUserConfig][1] API, which supports
+    # additional functionality that is not available in the
+    # UpdateUserPhoneConfig API, such as voice enhancement settings and
+    # per-channel configuration for auto-accept and After Contact Work (ACW)
+    # timeouts. In comparison, the UpdateUserPhoneConfig API will always set
+    # the same ACW timeouts to all channels the user handles.
+    #
+    #  </note>
+    #
+    #
+    #
+    # [1]: https://docs.aws.amazon.com/connect/latest/APIReference/API_UpdateUserConfig.html
+    #
     # @option params [required, Types::UserPhoneConfig] :phone_config
     #   Information about phone configuration settings for the user.
     #
@@ -27374,10 +27603,10 @@ module Aws::Connect
     #
     #   resp = client.update_user_phone_config({
     #     phone_config: { # required
-    #       phone_type: "SOFT_PHONE", # required, accepts SOFT_PHONE, DESK_PHONE
+    #       phone_type: "SOFT_PHONE", # accepts SOFT_PHONE, DESK_PHONE
     #       auto_accept: false,
     #       after_contact_work_time_limit: 1,
-    #       desk_phone_number: "PhoneNumber",
+    #       desk_phone_number: "SensitivePhoneNumber",
     #       persistent_connection: false,
     #     },
     #     user_id: "UserId", # required
@@ -27877,7 +28106,7 @@ module Aws::Connect
         tracer: tracer
       )
       context[:gem_name] = 'aws-sdk-connect'
-      context[:gem_version] = '1.240.0'
+      context[:gem_version] = '1.241.0'
       Seahorse::Client::Request.new(handlers, context)
     end
 

data/lib/aws-sdk-connect/client_api.rb

@@ -27,12 +27,16 @@ module Aws::Connect
     ActiveRegion = Shapes::StringShape.new(name: 'ActiveRegion')
     ActiveRegionList = Shapes::ListShape.new(name: 'ActiveRegionList')
     AdditionalEmailRecipients = Shapes::StructureShape.new(name: 'AdditionalEmailRecipients')
+    AfterContactWorkConfig = Shapes::StructureShape.new(name: 'AfterContactWorkConfig')
+    AfterContactWorkConfigPerChannel = Shapes::StructureShape.new(name: 'AfterContactWorkConfigPerChannel')
+    AfterContactWorkConfigs = Shapes::ListShape.new(name: 'AfterContactWorkConfigs')
     AfterContactWorkTimeLimit = Shapes::IntegerShape.new(name: 'AfterContactWorkTimeLimit')
     AgentAvailabilityTimer = Shapes::StringShape.new(name: 'AgentAvailabilityTimer')
     AgentConfig = Shapes::StructureShape.new(name: 'AgentConfig')
     AgentContactReference = Shapes::StructureShape.new(name: 'AgentContactReference')
     AgentContactReferenceList = Shapes::ListShape.new(name: 'AgentContactReferenceList')
     AgentFirst = Shapes::StructureShape.new(name: 'AgentFirst')
+    AgentFirstCallbackAutoAccept = Shapes::BooleanShape.new(name: 'AgentFirstCallbackAutoAccept')
     AgentFirstName = Shapes::StringShape.new(name: 'AgentFirstName')
     AgentHierarchyGroup = Shapes::StructureShape.new(name: 'AgentHierarchyGroup')
     AgentHierarchyGroups = Shapes::StructureShape.new(name: 'AgentHierarchyGroups')
@@ -158,6 +162,8 @@ module Aws::Connect
     AuthenticationProfileSummaryList = Shapes::ListShape.new(name: 'AuthenticationProfileSummaryList')
     AuthorizationCode = Shapes::StringShape.new(name: 'AuthorizationCode')
     AutoAccept = Shapes::BooleanShape.new(name: 'AutoAccept')
+    AutoAcceptConfig = Shapes::StructureShape.new(name: 'AutoAcceptConfig')
+    AutoAcceptConfigs = Shapes::ListShape.new(name: 'AutoAcceptConfigs')
     AutoEvaluationConfiguration = Shapes::StructureShape.new(name: 'AutoEvaluationConfiguration')
     AutoEvaluationDetails = Shapes::StructureShape.new(name: 'AutoEvaluationDetails')
     AutoEvaluationStatus = Shapes::StringShape.new(name: 'AutoEvaluationStatus')
@@ -1294,7 +1300,11 @@ module Aws::Connect
     PermissionsList = Shapes::ListShape.new(name: 'PermissionsList')
     PersistentChat = Shapes::StructureShape.new(name: 'PersistentChat')
     PersistentConnection = Shapes::BooleanShape.new(name: 'PersistentConnection')
+    PersistentConnectionConfig = Shapes::StructureShape.new(name: 'PersistentConnectionConfig')
+    PersistentConnectionConfigs = Shapes::ListShape.new(name: 'PersistentConnectionConfigs')
     PhoneNumber = Shapes::StringShape.new(name: 'PhoneNumber')
+    PhoneNumberConfig = Shapes::StructureShape.new(name: 'PhoneNumberConfig')
+    PhoneNumberConfigs = Shapes::ListShape.new(name: 'PhoneNumberConfigs')
     PhoneNumberCountryCode = Shapes::StringShape.new(name: 'PhoneNumberCountryCode')
     PhoneNumberCountryCodes = Shapes::ListShape.new(name: 'PhoneNumberCountryCodes')
     PhoneNumberDescription = Shapes::StringShape.new(name: 'PhoneNumberDescription')
@@ -1658,6 +1668,7 @@ module Aws::Connect
     SendNotificationActionDefinition = Shapes::StructureShape.new(name: 'SendNotificationActionDefinition')
     SendOutboundEmailRequest = Shapes::StructureShape.new(name: 'SendOutboundEmailRequest')
     SendOutboundEmailResponse = Shapes::StructureShape.new(name: 'SendOutboundEmailResponse')
+    SensitivePhoneNumber = Shapes::StringShape.new(name: 'SensitivePhoneNumber')
     ServiceQuotaExceededException = Shapes::StructureShape.new(name: 'ServiceQuotaExceededException')
     ServiceQuotaExceededExceptionReason = Shapes::UnionShape.new(name: 'ServiceQuotaExceededExceptionReason')
     SignInConfig = Shapes::StructureShape.new(name: 'SignInConfig')
@@ -1923,6 +1934,7 @@ module Aws::Connect
     UpdateTestCaseResponse = Shapes::StructureShape.new(name: 'UpdateTestCaseResponse')
     UpdateTrafficDistributionRequest = Shapes::StructureShape.new(name: 'UpdateTrafficDistributionRequest')
     UpdateTrafficDistributionResponse = Shapes::StructureShape.new(name: 'UpdateTrafficDistributionResponse')
+    UpdateUserConfigRequest = Shapes::StructureShape.new(name: 'UpdateUserConfigRequest')
     UpdateUserHierarchyGroupNameRequest = Shapes::StructureShape.new(name: 'UpdateUserHierarchyGroupNameRequest')
     UpdateUserHierarchyRequest = Shapes::StructureShape.new(name: 'UpdateUserHierarchyRequest')
     UpdateUserHierarchyStructureRequest = Shapes::StructureShape.new(name: 'UpdateUserHierarchyStructureRequest')
@@ -2031,6 +2043,9 @@ module Aws::Connect
     VocabularySummary = Shapes::StructureShape.new(name: 'VocabularySummary')
     VocabularySummaryList = Shapes::ListShape.new(name: 'VocabularySummaryList')
     VoiceCallEntryPointParameters = Shapes::StructureShape.new(name: 'VoiceCallEntryPointParameters')
+    VoiceEnhancementConfig = Shapes::StructureShape.new(name: 'VoiceEnhancementConfig')
+    VoiceEnhancementConfigs = Shapes::ListShape.new(name: 'VoiceEnhancementConfigs')
+    VoiceEnhancementMode = Shapes::StringShape.new(name: 'VoiceEnhancementMode')
     VoiceRecordingConfiguration = Shapes::StructureShape.new(name: 'VoiceRecordingConfiguration')
     VoiceRecordingTrack = Shapes::StringShape.new(name: 'VoiceRecordingTrack')
     WeekdayOccurrenceInteger = Shapes::IntegerShape.new(name: 'WeekdayOccurrenceInteger')
@@ -2094,6 +2109,16 @@ module Aws::Connect
     AdditionalEmailRecipients.add_member(:cc_list, Shapes::ShapeRef.new(shape: EmailRecipientsList, location_name: "CcList"))
     AdditionalEmailRecipients.struct_class = Types::AdditionalEmailRecipients
 
+    AfterContactWorkConfig.add_member(:after_contact_work_time_limit, Shapes::ShapeRef.new(shape: AfterContactWorkTimeLimit, location_name: "AfterContactWorkTimeLimit"))
+    AfterContactWorkConfig.struct_class = Types::AfterContactWorkConfig
+
+    AfterContactWorkConfigPerChannel.add_member(:channel, Shapes::ShapeRef.new(shape: Channel, required: true, location_name: "Channel"))
+    AfterContactWorkConfigPerChannel.add_member(:after_contact_work_config, Shapes::ShapeRef.new(shape: AfterContactWorkConfig, required: true, location_name: "AfterContactWorkConfig"))
+    AfterContactWorkConfigPerChannel.add_member(:agent_first_callback_after_contact_work_config, Shapes::ShapeRef.new(shape: AfterContactWorkConfig, location_name: "AgentFirstCallbackAfterContactWorkConfig"))
+    AfterContactWorkConfigPerChannel.struct_class = Types::AfterContactWorkConfigPerChannel
+
+    AfterContactWorkConfigs.member = Shapes::ShapeRef.new(shape: AfterContactWorkConfigPerChannel)
+
     AgentConfig.add_member(:distributions, Shapes::ShapeRef.new(shape: DistributionList, required: true, location_name: "Distributions"))
     AgentConfig.struct_class = Types::AgentConfig
 
@@ -2489,6 +2514,13 @@ module Aws::Connect
 
     AuthenticationProfileSummaryList.member = Shapes::ShapeRef.new(shape: AuthenticationProfileSummary)
 
+    AutoAcceptConfig.add_member(:channel, Shapes::ShapeRef.new(shape: Channel, required: true, location_name: "Channel"))
+    AutoAcceptConfig.add_member(:auto_accept, Shapes::ShapeRef.new(shape: AutoAccept, required: true, location_name: "AutoAccept"))
+    AutoAcceptConfig.add_member(:agent_first_callback_auto_accept, Shapes::ShapeRef.new(shape: AgentFirstCallbackAutoAccept, location_name: "AgentFirstCallbackAutoAccept"))
+    AutoAcceptConfig.struct_class = Types::AutoAcceptConfig
+
+    AutoAcceptConfigs.member = Shapes::ShapeRef.new(shape: AutoAcceptConfig)
+
     AutoEvaluationConfiguration.add_member(:enabled, Shapes::ShapeRef.new(shape: Boolean, required: true, location_name: "Enabled"))
     AutoEvaluationConfiguration.struct_class = Types::AutoEvaluationConfiguration
 
@@ -3453,12 +3485,17 @@ module Aws::Connect
     CreateUserRequest.add_member(:username, Shapes::ShapeRef.new(shape: AgentUsername, required: true, location_name: "Username"))
     CreateUserRequest.add_member(:password, Shapes::ShapeRef.new(shape: Password, location_name: "Password"))
     CreateUserRequest.add_member(:identity_info, Shapes::ShapeRef.new(shape: UserIdentityInfo, location_name: "IdentityInfo"))
-    CreateUserRequest.add_member(:phone_config, Shapes::ShapeRef.new(shape: UserPhoneConfig, required: true, location_name: "PhoneConfig"))
+    CreateUserRequest.add_member(:phone_config, Shapes::ShapeRef.new(shape: UserPhoneConfig, location_name: "PhoneConfig"))
     CreateUserRequest.add_member(:directory_user_id, Shapes::ShapeRef.new(shape: DirectoryUserId, location_name: "DirectoryUserId"))
     CreateUserRequest.add_member(:security_profile_ids, Shapes::ShapeRef.new(shape: SecurityProfileIds, required: true, location_name: "SecurityProfileIds"))
     CreateUserRequest.add_member(:routing_profile_id, Shapes::ShapeRef.new(shape: RoutingProfileId, required: true, location_name: "RoutingProfileId"))
     CreateUserRequest.add_member(:hierarchy_group_id, Shapes::ShapeRef.new(shape: HierarchyGroupId, location_name: "HierarchyGroupId"))
     CreateUserRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location: "uri", location_name: "InstanceId"))
+    CreateUserRequest.add_member(:auto_accept_configs, Shapes::ShapeRef.new(shape: AutoAcceptConfigs, location_name: "AutoAcceptConfigs"))
+    CreateUserRequest.add_member(:after_contact_work_configs, Shapes::ShapeRef.new(shape: AfterContactWorkConfigs, location_name: "AfterContactWorkConfigs"))
+    CreateUserRequest.add_member(:phone_number_configs, Shapes::ShapeRef.new(shape: PhoneNumberConfigs, location_name: "PhoneNumberConfigs"))
+    CreateUserRequest.add_member(:persistent_connection_configs, Shapes::ShapeRef.new(shape: PersistentConnectionConfigs, location_name: "PersistentConnectionConfigs"))
+    CreateUserRequest.add_member(:voice_enhancement_configs, Shapes::ShapeRef.new(shape: VoiceEnhancementConfigs, location_name: "VoiceEnhancementConfigs"))
     CreateUserRequest.add_member(:tags, Shapes::ShapeRef.new(shape: TagMap, location_name: "Tags"))
     CreateUserRequest.struct_class = Types::CreateUserRequest
 
@@ -6467,6 +6504,19 @@ module Aws::Connect
     PersistentChat.add_member(:source_contact_id, Shapes::ShapeRef.new(shape: ContactId, location_name: "SourceContactId"))
     PersistentChat.struct_class = Types::PersistentChat
 
+    PersistentConnectionConfig.add_member(:channel, Shapes::ShapeRef.new(shape: Channel, required: true, location_name: "Channel"))
+    PersistentConnectionConfig.add_member(:persistent_connection, Shapes::ShapeRef.new(shape: PersistentConnection, required: true, location_name: "PersistentConnection", metadata: {"box" => true}))
+    PersistentConnectionConfig.struct_class = Types::PersistentConnectionConfig
+
+    PersistentConnectionConfigs.member = Shapes::ShapeRef.new(shape: PersistentConnectionConfig)
+
+    PhoneNumberConfig.add_member(:channel, Shapes::ShapeRef.new(shape: Channel, required: true, location_name: "Channel"))
+    PhoneNumberConfig.add_member(:phone_type, Shapes::ShapeRef.new(shape: PhoneType, required: true, location_name: "PhoneType"))
+    PhoneNumberConfig.add_member(:phone_number, Shapes::ShapeRef.new(shape: SensitivePhoneNumber, location_name: "PhoneNumber"))
+    PhoneNumberConfig.struct_class = Types::PhoneNumberConfig
+
+    PhoneNumberConfigs.member = Shapes::ShapeRef.new(shape: PhoneNumberConfig)
+
     PhoneNumberCountryCodes.member = Shapes::ShapeRef.new(shape: PhoneNumberCountryCode)
 
     PhoneNumberQuickConnectConfig.add_member(:phone_number, Shapes::ShapeRef.new(shape: PhoneNumber, required: true, location_name: "PhoneNumber"))
@@ -8585,6 +8635,15 @@ module Aws::Connect
 
     UpdateTrafficDistributionResponse.struct_class = Types::UpdateTrafficDistributionResponse
 
+    UpdateUserConfigRequest.add_member(:auto_accept_configs, Shapes::ShapeRef.new(shape: AutoAcceptConfigs, location_name: "AutoAcceptConfigs"))
+    UpdateUserConfigRequest.add_member(:after_contact_work_configs, Shapes::ShapeRef.new(shape: AfterContactWorkConfigs, location_name: "AfterContactWorkConfigs"))
+    UpdateUserConfigRequest.add_member(:phone_number_configs, Shapes::ShapeRef.new(shape: PhoneNumberConfigs, location_name: "PhoneNumberConfigs"))
+    UpdateUserConfigRequest.add_member(:persistent_connection_configs, Shapes::ShapeRef.new(shape: PersistentConnectionConfigs, location_name: "PersistentConnectionConfigs"))
+    UpdateUserConfigRequest.add_member(:voice_enhancement_configs, Shapes::ShapeRef.new(shape: VoiceEnhancementConfigs, location_name: "VoiceEnhancementConfigs"))
+    UpdateUserConfigRequest.add_member(:user_id, Shapes::ShapeRef.new(shape: UserId, required: true, location: "uri", location_name: "UserId"))
+    UpdateUserConfigRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location: "uri", location_name: "InstanceId"))
+    UpdateUserConfigRequest.struct_class = Types::UpdateUserConfigRequest
+
     UpdateUserHierarchyGroupNameRequest.add_member(:name, Shapes::ShapeRef.new(shape: HierarchyGroupName, required: true, location_name: "Name"))
     UpdateUserHierarchyGroupNameRequest.add_member(:hierarchy_group_id, Shapes::ShapeRef.new(shape: HierarchyGroupId, required: true, location: "uri", location_name: "HierarchyGroupId"))
     UpdateUserHierarchyGroupNameRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location: "uri", location_name: "InstanceId"))
@@ -8704,6 +8763,11 @@ module Aws::Connect
     User.add_member(:routing_profile_id, Shapes::ShapeRef.new(shape: RoutingProfileId, location_name: "RoutingProfileId"))
     User.add_member(:hierarchy_group_id, Shapes::ShapeRef.new(shape: HierarchyGroupId, location_name: "HierarchyGroupId"))
     User.add_member(:tags, Shapes::ShapeRef.new(shape: TagMap, location_name: "Tags"))
+    User.add_member(:auto_accept_configs, Shapes::ShapeRef.new(shape: AutoAcceptConfigs, location_name: "AutoAcceptConfigs"))
+    User.add_member(:after_contact_work_configs, Shapes::ShapeRef.new(shape: AfterContactWorkConfigs, location_name: "AfterContactWorkConfigs"))
+    User.add_member(:phone_number_configs, Shapes::ShapeRef.new(shape: PhoneNumberConfigs, location_name: "PhoneNumberConfigs"))
+    User.add_member(:persistent_connection_configs, Shapes::ShapeRef.new(shape: PersistentConnectionConfigs, location_name: "PersistentConnectionConfigs"))
+    User.add_member(:voice_enhancement_configs, Shapes::ShapeRef.new(shape: VoiceEnhancementConfigs, location_name: "VoiceEnhancementConfigs"))
     User.add_member(:last_modified_time, Shapes::ShapeRef.new(shape: Timestamp, location_name: "LastModifiedTime"))
     User.add_member(:last_modified_region, Shapes::ShapeRef.new(shape: RegionName, location_name: "LastModifiedRegion"))
     User.struct_class = Types::User
@@ -8761,10 +8825,10 @@ module Aws::Connect
     UserNotFoundException.add_member(:message, Shapes::ShapeRef.new(shape: Message, location_name: "Message"))
     UserNotFoundException.struct_class = Types::UserNotFoundException
 
-    UserPhoneConfig.add_member(:phone_type, Shapes::ShapeRef.new(shape: PhoneType, required: true, location_name: "PhoneType"))
+    UserPhoneConfig.add_member(:phone_type, Shapes::ShapeRef.new(shape: PhoneType, location_name: "PhoneType"))
     UserPhoneConfig.add_member(:auto_accept, Shapes::ShapeRef.new(shape: AutoAccept, location_name: "AutoAccept"))
     UserPhoneConfig.add_member(:after_contact_work_time_limit, Shapes::ShapeRef.new(shape: AfterContactWorkTimeLimit, location_name: "AfterContactWorkTimeLimit"))
-    UserPhoneConfig.add_member(:desk_phone_number, Shapes::ShapeRef.new(shape: PhoneNumber, location_name: "DeskPhoneNumber"))
+    UserPhoneConfig.add_member(:desk_phone_number, Shapes::ShapeRef.new(shape: SensitivePhoneNumber, location_name: "DeskPhoneNumber"))
     UserPhoneConfig.add_member(:persistent_connection, Shapes::ShapeRef.new(shape: PersistentConnection, location_name: "PersistentConnection", metadata: {"box" => true}))
     UserPhoneConfig.struct_class = Types::UserPhoneConfig
 
@@ -8812,6 +8876,11 @@ module Aws::Connect
     UserSearchSummary.add_member(:security_profile_ids, Shapes::ShapeRef.new(shape: SecurityProfileIds, location_name: "SecurityProfileIds"))
     UserSearchSummary.add_member(:tags, Shapes::ShapeRef.new(shape: TagMap, location_name: "Tags"))
     UserSearchSummary.add_member(:username, Shapes::ShapeRef.new(shape: AgentUsername, location_name: "Username"))
+    UserSearchSummary.add_member(:auto_accept_configs, Shapes::ShapeRef.new(shape: AutoAcceptConfigs, location_name: "AutoAcceptConfigs"))
+    UserSearchSummary.add_member(:after_contact_work_configs, Shapes::ShapeRef.new(shape: AfterContactWorkConfigs, location_name: "AfterContactWorkConfigs"))
+    UserSearchSummary.add_member(:phone_number_configs, Shapes::ShapeRef.new(shape: PhoneNumberConfigs, location_name: "PhoneNumberConfigs"))
+    UserSearchSummary.add_member(:persistent_connection_configs, Shapes::ShapeRef.new(shape: PersistentConnectionConfigs, location_name: "PersistentConnectionConfigs"))
+    UserSearchSummary.add_member(:voice_enhancement_configs, Shapes::ShapeRef.new(shape: VoiceEnhancementConfigs, location_name: "VoiceEnhancementConfigs"))
     UserSearchSummary.struct_class = Types::UserSearchSummary
 
     UserSearchSummaryList.member = Shapes::ShapeRef.new(shape: UserSearchSummary)
@@ -8939,6 +9008,12 @@ module Aws::Connect
     VoiceCallEntryPointParameters.add_member(:flow_id, Shapes::ShapeRef.new(shape: ContactFlowId, location_name: "FlowId"))
     VoiceCallEntryPointParameters.struct_class = Types::VoiceCallEntryPointParameters
 
+    VoiceEnhancementConfig.add_member(:channel, Shapes::ShapeRef.new(shape: Channel, required: true, location_name: "Channel"))
+    VoiceEnhancementConfig.add_member(:voice_enhancement_mode, Shapes::ShapeRef.new(shape: VoiceEnhancementMode, required: true, location_name: "VoiceEnhancementMode"))
+    VoiceEnhancementConfig.struct_class = Types::VoiceEnhancementConfig
+
+    VoiceEnhancementConfigs.member = Shapes::ShapeRef.new(shape: VoiceEnhancementConfig)
+
     VoiceRecordingConfiguration.add_member(:voice_recording_track, Shapes::ShapeRef.new(shape: VoiceRecordingTrack, location_name: "VoiceRecordingTrack"))
     VoiceRecordingConfiguration.add_member(:ivr_recording_track, Shapes::ShapeRef.new(shape: IvrRecordingTrack, location_name: "IvrRecordingTrack"))
     VoiceRecordingConfiguration.struct_class = Types::VoiceRecordingConfiguration
@@ -14264,6 +14339,20 @@ module Aws::Connect
         o.errors << Shapes::ShapeRef.new(shape: InternalServiceException)
       end)
 
+      api.add_operation(:update_user_config, Seahorse::Model::Operation.new.tap do |o|
+        o.name = "UpdateUserConfig"
+        o.http_method = "POST"
+        o.http_request_uri = "/users/{InstanceId}/{UserId}/config"
+        o.input = Shapes::ShapeRef.new(shape: UpdateUserConfigRequest)
+        o.output = Shapes::ShapeRef.new(shape: Shapes::StructureShape.new(struct_class: Aws::EmptyStructure))
+        o.errors << Shapes::ShapeRef.new(shape: InvalidRequestException)
+        o.errors << Shapes::ShapeRef.new(shape: InvalidParameterException)
+        o.errors << Shapes::ShapeRef.new(shape: ResourceNotFoundException)
+        o.errors << Shapes::ShapeRef.new(shape: ThrottlingException)
+        o.errors << Shapes::ShapeRef.new(shape: InternalServiceException)
+        o.errors << Shapes::ShapeRef.new(shape: ConditionalOperationFailedException)
+      end)
+
       api.add_operation(:update_user_hierarchy, Seahorse::Model::Operation.new.tap do |o|
         o.name = "UpdateUserHierarchy"
         o.http_method = "POST"

data/lib/aws-sdk-connect/types.rb

@@ -107,6 +107,48 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Configuration settings for after contact work (ACW) timeout.
+    #
+    # @!attribute [rw] after_contact_work_time_limit
+    #   The ACW timeout duration in seconds. Minimum: 1 second. Maximum:
+    #   2,000,000 seconds (24 days). Enter 0 for indefinite ACW time.
+    #   @return [Integer]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AfterContactWorkConfig AWS API Documentation
+    #
+    class AfterContactWorkConfig < Struct.new(
+      :after_contact_work_time_limit)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Configuration settings for after contact work (ACW) timeout for a
+    # specific channel.
+    #
+    # @!attribute [rw] channel
+    #   The channel for this ACW timeout configuration. Valid values: VOICE,
+    #   CHAT, TASK, EMAIL.
+    #   @return [String]
+    #
+    # @!attribute [rw] after_contact_work_config
+    #   The ACW timeout settings for this channel.
+    #   @return [Types::AfterContactWorkConfig]
+    #
+    # @!attribute [rw] agent_first_callback_after_contact_work_config
+    #   The ACW timeout settings for agent-first callbacks. This setting
+    #   only applies to the VOICE channel.
+    #   @return [Types::AfterContactWorkConfig]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AfterContactWorkConfigPerChannel AWS API Documentation
+    #
+    class AfterContactWorkConfigPerChannel < Struct.new(
+      :channel,
+      :after_contact_work_config,
+      :agent_first_callback_after_contact_work_config)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # The distribution of agents between the instance and its replica(s).
     #
     # @!attribute [rw] distributions
@@ -2021,6 +2063,34 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Configuration settings for auto-accept for a specific channel.
+    #
+    # @!attribute [rw] channel
+    #   The channel for this auto-accept configuration. Valid values: VOICE,
+    #   CHAT, TASK, EMAIL.
+    #   @return [String]
+    #
+    # @!attribute [rw] auto_accept
+    #   Indicates whether auto-accept is enabled for this channel. When
+    #   enabled, available agents are automatically connected to contacts
+    #   from this channel.
+    #   @return [Boolean]
+    #
+    # @!attribute [rw] agent_first_callback_auto_accept
+    #   Indicates whether auto-accept is enabled for agent-first callbacks.
+    #   This setting only applies to the VOICE channel.
+    #   @return [Boolean]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AutoAcceptConfig AWS API Documentation
+    #
+    class AutoAcceptConfig < Struct.new(
+      :channel,
+      :auto_accept,
+      :agent_first_callback_auto_accept)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Configuration information about automated evaluations.
     #
     # @!attribute [rw] enabled
@@ -7114,7 +7184,11 @@ module Aws::Connect
     #   @return [Types::UserIdentityInfo]
     #
     # @!attribute [rw] phone_config
-    #   The phone settings for the user.
+    #   The phone settings for the user. This parameter is optional. If not
+    #   provided, the user can be configured using channel-specific
+    #   parameters such as `AutoAcceptConfigs`, `AfterContactWorkConfigs`,
+    #   `PhoneNumberConfigs`, `PersistentConnectionConfigs`, and
+    #   `VoiceEnhancementConfigs`.
     #   @return [Types::UserPhoneConfig]
     #
     # @!attribute [rw] directory_user_id
@@ -7153,6 +7227,29 @@ module Aws::Connect
     #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
     #   @return [String]
     #
+    # @!attribute [rw] auto_accept_configs
+    #   The list of auto-accept configuration settings for each channel.
+    #   @return [Array<Types::AutoAcceptConfig>]
+    #
+    # @!attribute [rw] after_contact_work_configs
+    #   The list of after contact work (ACW) timeout configuration settings
+    #   for each channel.
+    #   @return [Array<Types::AfterContactWorkConfigPerChannel>]
+    #
+    # @!attribute [rw] phone_number_configs
+    #   The list of phone number configuration settings for each channel.
+    #   @return [Array<Types::PhoneNumberConfig>]
+    #
+    # @!attribute [rw] persistent_connection_configs
+    #   The list of persistent connection configuration settings for each
+    #   channel.
+    #   @return [Array<Types::PersistentConnectionConfig>]
+    #
+    # @!attribute [rw] voice_enhancement_configs
+    #   The list of voice enhancement configuration settings for each
+    #   channel.
+    #   @return [Array<Types::VoiceEnhancementConfig>]
+    #
     # @!attribute [rw] tags
     #   The tags used to organize, track, or control access for this
     #   resource. For example, \{ "Tags": \{"key1":"value1",
@@ -7171,6 +7268,11 @@ module Aws::Connect
       :routing_profile_id,
       :hierarchy_group_id,
       :instance_id,
+      :auto_accept_configs,
+      :after_contact_work_configs,
+      :phone_number_configs,
+      :persistent_connection_configs,
+      :voice_enhancement_configs,
       :tags)
       SENSITIVE = [:password]
       include Aws::Structure
@@ -24402,6 +24504,54 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Configuration settings for persistent connection for a specific
+    # channel.
+    #
+    # @!attribute [rw] channel
+    #   Configuration settings for persistent connection. **Only `VOICE` is
+    #   supported for this data type.**
+    #   @return [String]
+    #
+    # @!attribute [rw] persistent_connection
+    #   Indicates whether persistent connection is enabled. When enabled,
+    #   the agent's connection is maintained after a call ends, enabling
+    #   subsequent calls to connect faster.
+    #   @return [Boolean]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/PersistentConnectionConfig AWS API Documentation
+    #
+    class PersistentConnectionConfig < Struct.new(
+      :channel,
+      :persistent_connection)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Configuration settings for phone type and phone number.
+    #
+    # @!attribute [rw] channel
+    #   The channel for this phone number configuration. **Only `VOICE` is
+    #   supported for this data type.**
+    #   @return [String]
+    #
+    # @!attribute [rw] phone_type
+    #   The phone type. Valid values: SOFT\_PHONE, DESK\_PHONE.
+    #   @return [String]
+    #
+    # @!attribute [rw] phone_number
+    #   The phone number for the user's desk phone.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/PhoneNumberConfig AWS API Documentation
+    #
+    class PhoneNumberConfig < Struct.new(
+      :channel,
+      :phone_type,
+      :phone_number)
+      SENSITIVE = [:phone_number]
+      include Aws::Structure
+    end
+
     # Contains information about a phone number for a quick connect.
     #
     # @!attribute [rw] phone_number
@@ -35069,6 +35219,64 @@ module Aws::Connect
     #
     class UpdateTrafficDistributionResponse < Aws::EmptyStructure; end
 
+    # @!attribute [rw] auto_accept_configs
+    #   The list of auto-accept configuration settings for each channel.
+    #   When auto-accept is enabled for a channel, available agents are
+    #   automatically connected to contacts from that channel without
+    #   needing to manually accept. Auto-accept connects agents to contacts
+    #   in less than one second.
+    #   @return [Array<Types::AutoAcceptConfig>]
+    #
+    # @!attribute [rw] after_contact_work_configs
+    #   The list of after contact work (ACW) timeout configuration settings
+    #   for each channel. ACW timeout specifies how many seconds agents have
+    #   for after contact work, such as entering notes about the contact.
+    #   The minimum setting is 1 second, and the maximum is 2,000,000
+    #   seconds (24 days). Enter 0 for an indefinite amount of time, meaning
+    #   agents must manually choose to end ACW.
+    #   @return [Array<Types::AfterContactWorkConfigPerChannel>]
+    #
+    # @!attribute [rw] phone_number_configs
+    #   The list of phone number configuration settings for each channel.
+    #   @return [Array<Types::PhoneNumberConfig>]
+    #
+    # @!attribute [rw] persistent_connection_configs
+    #   The list of persistent connection configuration settings for each
+    #   channel.
+    #   @return [Array<Types::PersistentConnectionConfig>]
+    #
+    # @!attribute [rw] voice_enhancement_configs
+    #   The list of voice enhancement configuration settings for each
+    #   channel.
+    #   @return [Array<Types::VoiceEnhancementConfig>]
+    #
+    # @!attribute [rw] user_id
+    #   The identifier of the user account.
+    #   @return [String]
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can [find the
+    #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateUserConfigRequest AWS API Documentation
+    #
+    class UpdateUserConfigRequest < Struct.new(
+      :auto_accept_configs,
+      :after_contact_work_configs,
+      :phone_number_configs,
+      :persistent_connection_configs,
+      :voice_enhancement_configs,
+      :user_id,
+      :instance_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @!attribute [rw] name
     #   The name of the hierarchy group. Must not be more than 100
     #   characters.
@@ -35631,6 +35839,29 @@ module Aws::Connect
     #   The tags.
     #   @return [Hash<String,String>]
     #
+    # @!attribute [rw] auto_accept_configs
+    #   The list of auto-accept configuration settings for each channel.
+    #   @return [Array<Types::AutoAcceptConfig>]
+    #
+    # @!attribute [rw] after_contact_work_configs
+    #   The list of after contact work (ACW) timeout configuration settings
+    #   for each channel.
+    #   @return [Array<Types::AfterContactWorkConfigPerChannel>]
+    #
+    # @!attribute [rw] phone_number_configs
+    #   The list of phone number configuration settings for each channel.
+    #   @return [Array<Types::PhoneNumberConfig>]
+    #
+    # @!attribute [rw] persistent_connection_configs
+    #   The list of persistent connection configuration settings for each
+    #   channel.
+    #   @return [Array<Types::PersistentConnectionConfig>]
+    #
+    # @!attribute [rw] voice_enhancement_configs
+    #   The list of voice enhancement configuration settings for each
+    #   channel.
+    #   @return [Array<Types::VoiceEnhancementConfig>]
+    #
     # @!attribute [rw] last_modified_time
     #   The timestamp when this resource was last modified.
     #   @return [Time]
@@ -35653,6 +35884,11 @@ module Aws::Connect
       :routing_profile_id,
       :hierarchy_group_id,
       :tags,
+      :auto_accept_configs,
+      :after_contact_work_configs,
+      :phone_number_configs,
+      :persistent_connection_configs,
+      :voice_enhancement_configs,
       :last_modified_time,
       :last_modified_region)
       SENSITIVE = []
@@ -35963,7 +36199,7 @@ module Aws::Connect
       :after_contact_work_time_limit,
       :desk_phone_number,
       :persistent_connection)
-      SENSITIVE = []
+      SENSITIVE = [:desk_phone_number]
       include Aws::Structure
     end
 
@@ -36191,6 +36427,29 @@ module Aws::Connect
     #   The name of the user.
     #   @return [String]
     #
+    # @!attribute [rw] auto_accept_configs
+    #   The list of auto-accept configuration settings for each channel.
+    #   @return [Array<Types::AutoAcceptConfig>]
+    #
+    # @!attribute [rw] after_contact_work_configs
+    #   The list of after contact work (ACW) timeout configuration settings
+    #   for each channel.
+    #   @return [Array<Types::AfterContactWorkConfigPerChannel>]
+    #
+    # @!attribute [rw] phone_number_configs
+    #   The list of phone number configuration settings for each channel.
+    #   @return [Array<Types::PhoneNumberConfig>]
+    #
+    # @!attribute [rw] persistent_connection_configs
+    #   The list of persistent connection configuration settings for each
+    #   channel.
+    #   @return [Array<Types::PersistentConnectionConfig>]
+    #
+    # @!attribute [rw] voice_enhancement_configs
+    #   The list of voice enhancement configuration settings for each
+    #   channel.
+    #   @return [Array<Types::VoiceEnhancementConfig>]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UserSearchSummary AWS API Documentation
     #
     class UserSearchSummary < Struct.new(
@@ -36203,7 +36462,12 @@ module Aws::Connect
       :routing_profile_id,
       :security_profile_ids,
       :tags,
-      :username)
+      :username,
+      :auto_accept_configs,
+      :after_contact_work_configs,
+      :phone_number_configs,
+      :persistent_connection_configs,
+      :voice_enhancement_configs)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -36775,6 +37039,26 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Configuration settings for voice enhancement.
+    #
+    # @!attribute [rw] channel
+    #   The channel for this voice enhancement configuration. **Only `VOICE`
+    #   is supported for this data type.**
+    #   @return [String]
+    #
+    # @!attribute [rw] voice_enhancement_mode
+    #   The voice enhancement mode.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/VoiceEnhancementConfig AWS API Documentation
+    #
+    class VoiceEnhancementConfig < Struct.new(
+      :channel,
+      :voice_enhancement_mode)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Contains information about the recording configuration settings.
     #
     # @!attribute [rw] voice_recording_track

data/lib/aws-sdk-connect.rb

@@ -54,7 +54,7 @@ module Aws::Connect
   autoload :EndpointProvider, 'aws-sdk-connect/endpoint_provider'
   autoload :Endpoints, 'aws-sdk-connect/endpoints'
 
-  GEM_VERSION = '1.240.0'
+  GEM_VERSION = '1.241.0'
 
 end
 

data/sig/client.rbs

@@ -1535,8 +1535,8 @@ module Aws
                            secondary_email: ::String?,
                            mobile: ::String?
                          },
-                         phone_config: {
-                           phone_type: ("SOFT_PHONE" | "DESK_PHONE"),
+                         ?phone_config: {
+                           phone_type: ("SOFT_PHONE" | "DESK_PHONE")?,
                            auto_accept: bool?,
                            after_contact_work_time_limit: ::Integer?,
                            desk_phone_number: ::String?,
@@ -1547,6 +1547,43 @@ module Aws
                          routing_profile_id: ::String,
                          ?hierarchy_group_id: ::String,
                          instance_id: ::String,
+                         ?auto_accept_configs: Array[
+                           {
+                             channel: ("VOICE" | "CHAT" | "TASK" | "EMAIL"),
+                             auto_accept: bool,
+                             agent_first_callback_auto_accept: bool?
+                           },
+                         ],
+                         ?after_contact_work_configs: Array[
+                           {
+                             channel: ("VOICE" | "CHAT" | "TASK" | "EMAIL"),
+                             after_contact_work_config: {
+                               after_contact_work_time_limit: ::Integer?
+                             },
+                             agent_first_callback_after_contact_work_config: {
+                               after_contact_work_time_limit: ::Integer?
+                             }?
+                           },
+                         ],
+                         ?phone_number_configs: Array[
+                           {
+                             channel: ("VOICE" | "CHAT" | "TASK" | "EMAIL"),
+                             phone_type: ("SOFT_PHONE" | "DESK_PHONE"),
+                             phone_number: ::String?
+                           },
+                         ],
+                         ?persistent_connection_configs: Array[
+                           {
+                             channel: ("VOICE" | "CHAT" | "TASK" | "EMAIL"),
+                             persistent_connection: bool
+                           },
+                         ],
+                         ?voice_enhancement_configs: Array[
+                           {
+                             channel: ("VOICE" | "CHAT" | "TASK" | "EMAIL"),
+                             voice_enhancement_mode: ("VOICE_ISOLATION" | "NOISE_SUPPRESSION" | "NONE")
+                           },
+                         ],
                          ?tags: Hash[::String, ::String]
                        ) -> _CreateUserResponseSuccess
                      | (Hash[Symbol, untyped] params, ?Hash[Symbol, untyped] options) -> _CreateUserResponseSuccess
@@ -7117,6 +7154,50 @@ module Aws
                                        ) -> _UpdateTrafficDistributionResponseSuccess
                                      | (Hash[Symbol, untyped] params, ?Hash[Symbol, untyped] options) -> _UpdateTrafficDistributionResponseSuccess
 
+      # https://docs.aws.amazon.com/sdk-for-ruby/v3/api/Aws/Connect/Client.html#update_user_config-instance_method
+      def update_user_config: (
+                                ?auto_accept_configs: Array[
+                                  {
+                                    channel: ("VOICE" | "CHAT" | "TASK" | "EMAIL"),
+                                    auto_accept: bool,
+                                    agent_first_callback_auto_accept: bool?
+                                  },
+                                ],
+                                ?after_contact_work_configs: Array[
+                                  {
+                                    channel: ("VOICE" | "CHAT" | "TASK" | "EMAIL"),
+                                    after_contact_work_config: {
+                                      after_contact_work_time_limit: ::Integer?
+                                    },
+                                    agent_first_callback_after_contact_work_config: {
+                                      after_contact_work_time_limit: ::Integer?
+                                    }?
+                                  },
+                                ],
+                                ?phone_number_configs: Array[
+                                  {
+                                    channel: ("VOICE" | "CHAT" | "TASK" | "EMAIL"),
+                                    phone_type: ("SOFT_PHONE" | "DESK_PHONE"),
+                                    phone_number: ::String?
+                                  },
+                                ],
+                                ?persistent_connection_configs: Array[
+                                  {
+                                    channel: ("VOICE" | "CHAT" | "TASK" | "EMAIL"),
+                                    persistent_connection: bool
+                                  },
+                                ],
+                                ?voice_enhancement_configs: Array[
+                                  {
+                                    channel: ("VOICE" | "CHAT" | "TASK" | "EMAIL"),
+                                    voice_enhancement_mode: ("VOICE_ISOLATION" | "NOISE_SUPPRESSION" | "NONE")
+                                  },
+                                ],
+                                user_id: ::String,
+                                instance_id: ::String
+                              ) -> ::Seahorse::Client::_ResponseSuccess[::Aws::EmptyStructure]
+                            | (Hash[Symbol, untyped] params, ?Hash[Symbol, untyped] options) -> ::Seahorse::Client::_ResponseSuccess[::Aws::EmptyStructure]
+
       # https://docs.aws.amazon.com/sdk-for-ruby/v3/api/Aws/Connect/Client.html#update_user_hierarchy-instance_method
       def update_user_hierarchy: (
                                    ?hierarchy_group_id: ::String,
@@ -7173,7 +7254,7 @@ module Aws
       # https://docs.aws.amazon.com/sdk-for-ruby/v3/api/Aws/Connect/Client.html#update_user_phone_config-instance_method
       def update_user_phone_config: (
                                       phone_config: {
-                                        phone_type: ("SOFT_PHONE" | "DESK_PHONE"),
+                                        phone_type: ("SOFT_PHONE" | "DESK_PHONE")?,
                                         auto_accept: bool?,
                                         after_contact_work_time_limit: ::Integer?,
                                         desk_phone_number: ::String?,

data/sig/types.rbs

@@ -38,6 +38,18 @@ module Aws::Connect
       SENSITIVE: []
     end
 
+    class AfterContactWorkConfig
+      attr_accessor after_contact_work_time_limit: ::Integer
+      SENSITIVE: []
+    end
+
+    class AfterContactWorkConfigPerChannel
+      attr_accessor channel: ("VOICE" | "CHAT" | "TASK" | "EMAIL")
+      attr_accessor after_contact_work_config: Types::AfterContactWorkConfig
+      attr_accessor agent_first_callback_after_contact_work_config: Types::AfterContactWorkConfig
+      SENSITIVE: []
+    end
+
     class AgentConfig
       attr_accessor distributions: ::Array[Types::Distribution]
       SENSITIVE: []
@@ -491,6 +503,13 @@ module Aws::Connect
       SENSITIVE: []
     end
 
+    class AutoAcceptConfig
+      attr_accessor channel: ("VOICE" | "CHAT" | "TASK" | "EMAIL")
+      attr_accessor auto_accept: bool
+      attr_accessor agent_first_callback_auto_accept: bool
+      SENSITIVE: []
+    end
+
     class AutoEvaluationConfiguration
       attr_accessor enabled: bool
       SENSITIVE: []
@@ -1673,6 +1692,11 @@ module Aws::Connect
       attr_accessor routing_profile_id: ::String
       attr_accessor hierarchy_group_id: ::String
       attr_accessor instance_id: ::String
+      attr_accessor auto_accept_configs: ::Array[Types::AutoAcceptConfig]
+      attr_accessor after_contact_work_configs: ::Array[Types::AfterContactWorkConfigPerChannel]
+      attr_accessor phone_number_configs: ::Array[Types::PhoneNumberConfig]
+      attr_accessor persistent_connection_configs: ::Array[Types::PersistentConnectionConfig]
+      attr_accessor voice_enhancement_configs: ::Array[Types::VoiceEnhancementConfig]
       attr_accessor tags: ::Hash[::String, ::String]
       SENSITIVE: [:password]
     end
@@ -5610,6 +5634,19 @@ module Aws::Connect
       SENSITIVE: []
     end
 
+    class PersistentConnectionConfig
+      attr_accessor channel: ("VOICE" | "CHAT" | "TASK" | "EMAIL")
+      attr_accessor persistent_connection: bool
+      SENSITIVE: []
+    end
+
+    class PhoneNumberConfig
+      attr_accessor channel: ("VOICE" | "CHAT" | "TASK" | "EMAIL")
+      attr_accessor phone_type: ("SOFT_PHONE" | "DESK_PHONE")
+      attr_accessor phone_number: ::String
+      SENSITIVE: [:phone_number]
+    end
+
     class PhoneNumberQuickConnectConfig
       attr_accessor phone_number: ::String
       SENSITIVE: []
@@ -8187,6 +8224,17 @@ module Aws::Connect
     class UpdateTrafficDistributionResponse < Aws::EmptyStructure
     end
 
+    class UpdateUserConfigRequest
+      attr_accessor auto_accept_configs: ::Array[Types::AutoAcceptConfig]
+      attr_accessor after_contact_work_configs: ::Array[Types::AfterContactWorkConfigPerChannel]
+      attr_accessor phone_number_configs: ::Array[Types::PhoneNumberConfig]
+      attr_accessor persistent_connection_configs: ::Array[Types::PersistentConnectionConfig]
+      attr_accessor voice_enhancement_configs: ::Array[Types::VoiceEnhancementConfig]
+      attr_accessor user_id: ::String
+      attr_accessor instance_id: ::String
+      SENSITIVE: []
+    end
+
     class UpdateUserHierarchyGroupNameRequest
       attr_accessor name: ::String
       attr_accessor hierarchy_group_id: ::String
@@ -8343,6 +8391,11 @@ module Aws::Connect
       attr_accessor routing_profile_id: ::String
       attr_accessor hierarchy_group_id: ::String
       attr_accessor tags: ::Hash[::String, ::String]
+      attr_accessor auto_accept_configs: ::Array[Types::AutoAcceptConfig]
+      attr_accessor after_contact_work_configs: ::Array[Types::AfterContactWorkConfigPerChannel]
+      attr_accessor phone_number_configs: ::Array[Types::PhoneNumberConfig]
+      attr_accessor persistent_connection_configs: ::Array[Types::PersistentConnectionConfig]
+      attr_accessor voice_enhancement_configs: ::Array[Types::VoiceEnhancementConfig]
       attr_accessor last_modified_time: ::Time
       attr_accessor last_modified_region: ::String
       SENSITIVE: []
@@ -8413,7 +8466,7 @@ module Aws::Connect
       attr_accessor after_contact_work_time_limit: ::Integer
       attr_accessor desk_phone_number: ::String
       attr_accessor persistent_connection: bool
-      SENSITIVE: []
+      SENSITIVE: [:desk_phone_number]
     end
 
     class UserProficiency
@@ -8467,6 +8520,11 @@ module Aws::Connect
       attr_accessor security_profile_ids: ::Array[::String]
       attr_accessor tags: ::Hash[::String, ::String]
       attr_accessor username: ::String
+      attr_accessor auto_accept_configs: ::Array[Types::AutoAcceptConfig]
+      attr_accessor after_contact_work_configs: ::Array[Types::AfterContactWorkConfigPerChannel]
+      attr_accessor phone_number_configs: ::Array[Types::PhoneNumberConfig]
+      attr_accessor persistent_connection_configs: ::Array[Types::PersistentConnectionConfig]
+      attr_accessor voice_enhancement_configs: ::Array[Types::VoiceEnhancementConfig]
       SENSITIVE: []
     end
 
@@ -8596,6 +8654,12 @@ module Aws::Connect
       SENSITIVE: []
     end
 
+    class VoiceEnhancementConfig
+      attr_accessor channel: ("VOICE" | "CHAT" | "TASK" | "EMAIL")
+      attr_accessor voice_enhancement_mode: ("VOICE_ISOLATION" | "NOISE_SUPPRESSION" | "NONE")
+      SENSITIVE: []
+    end
+
     class VoiceRecordingConfiguration
       attr_accessor voice_recording_track: ("FROM_AGENT" | "TO_AGENT" | "ALL")
       attr_accessor ivr_recording_track: ("ALL")

metadata

@@ -1,7 +1,7 @@
 --- !ruby/object:Gem::Specification
 name: aws-sdk-connect
 version: !ruby/object:Gem::Version
-  version: 1.240.0
+  version: 1.241.0
 platform: ruby
 authors:
 - Amazon Web Services