aws-sdk-connect 1.199.0 → 1.200.0

checksums.yaml

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data/CHANGELOG.md

@@ -1,6 +1,11 @@
 Unreleased Changes
 ------------------
 
+1.200.0 (2025-04-17)
+------------------
+
+* Feature - This release adds following capabilities to Contact Lens Rules APIs 1/ 'ASSIGN_SLA' action and  '$.Case.TemplateId' comparison value for 'OnCaseCreate' and 'OnCaseUpdate' event sources 2/ 'OnSlaBreach' Cases event source which supports '$.RelatedItem.SlaConfiguration.Name' comparison value
+
 1.199.0 (2025-03-10)
 ------------------
 

data/VERSION

@@ -1 +1 @@
-1.199.0
+1.200.0

data/lib/aws-sdk-connect/client.rb

@@ -1770,10 +1770,12 @@ module Aws::Connect
       req.send_request(options)
     end
 
-    # Only the EMAIL channel is supported. The supported initiation methods
-    # are: OUTBOUND, AGENT\_REPLY, and FLOW.
+    # Only the EMAIL and VOICE channels are supported. The supported
+    # initiation methods for EMAIL are: OUTBOUND, AGENT\_REPLY, and FLOW.
+    # For VOICE the supported initiation methods are TRANSFER and the
+    # subtype connect:ExternalAudio.
     #
-    # Creates a new EMAIL contact.
+    # Creates a new EMAIL or VOICE contact.
     #
     # @option params [required, String] :instance_id
     #   The identifier of the Amazon Connect instance. You can [find the
@@ -1797,8 +1799,7 @@ module Aws::Connect
     #   [1]: https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/
     #
     # @option params [String] :related_contact_id
-    #   The unique identifier for an Amazon Connect contact. This identifier
-    #   is related to the contact starting.
+    #   The identifier of the contact in this instance of Amazon Connect.
     #
     # @option params [Hash<String,String>] :attributes
     #   A custom key-value pair using an attribute map. The attributes are
@@ -1817,17 +1818,21 @@ module Aws::Connect
     # @option params [required, String] :channel
     #   The channel for the contact
     #
-    #   CreateContact only supports the EMAIL channel. The following
-    #   information that states other channels are supported is incorrect. We
-    #   are working to update this topic.
+    #   CreateContact only supports the EMAIL and VOICE channels. The
+    #   following information that states other channels are supported is
+    #   incorrect. We are working to update this topic.
     #
     # @option params [required, String] :initiation_method
     #   Indicates how the contact was initiated.
     #
     #   CreateContact only supports the following initiation methods:
-    #   OUTBOUND, AGENT\_REPLY, and FLOW. The following information that
-    #   states other initiation methods are supported is incorrect. We are
-    #   working to update this topic.
+    #
+    #    * For EMAIL: OUTBOUND, AGENT\_REPLY, and FLOW.
+    #
+    #   * For VOICE: TRANSFER and the subtype connect:ExternalAudio.
+    #
+    #    The following information that states other initiation methods are
+    #   supported is incorrect. We are working to update this topic.
     #
     # @option params [Integer] :expiry_duration_in_minutes
     #   Number of minutes the contact will be active for before expiring
@@ -3351,13 +3356,13 @@ module Aws::Connect
     #     instance_id: "InstanceId", # required
     #     name: "RuleName", # required
     #     trigger_event_source: { # required
-    #       event_source_name: "OnPostCallAnalysisAvailable", # required, accepts OnPostCallAnalysisAvailable, OnRealTimeCallAnalysisAvailable, OnRealTimeChatAnalysisAvailable, OnPostChatAnalysisAvailable, OnZendeskTicketCreate, OnZendeskTicketStatusUpdate, OnSalesforceCaseCreate, OnContactEvaluationSubmit, OnMetricDataUpdate, OnCaseCreate, OnCaseUpdate
+    #       event_source_name: "OnPostCallAnalysisAvailable", # required, accepts OnPostCallAnalysisAvailable, OnRealTimeCallAnalysisAvailable, OnRealTimeChatAnalysisAvailable, OnPostChatAnalysisAvailable, OnZendeskTicketCreate, OnZendeskTicketStatusUpdate, OnSalesforceCaseCreate, OnContactEvaluationSubmit, OnMetricDataUpdate, OnCaseCreate, OnCaseUpdate, OnSlaBreach
     #       integration_association_id: "IntegrationAssociationId",
     #     },
     #     function: "RuleFunction", # required
     #     actions: [ # required
     #       {
-    #         action_type: "CREATE_TASK", # required, accepts CREATE_TASK, ASSIGN_CONTACT_CATEGORY, GENERATE_EVENTBRIDGE_EVENT, SEND_NOTIFICATION, CREATE_CASE, UPDATE_CASE, END_ASSOCIATED_TASKS, SUBMIT_AUTO_EVALUATION
+    #         action_type: "CREATE_TASK", # required, accepts CREATE_TASK, ASSIGN_CONTACT_CATEGORY, GENERATE_EVENTBRIDGE_EVENT, SEND_NOTIFICATION, CREATE_CASE, UPDATE_CASE, ASSIGN_SLA, END_ASSOCIATED_TASKS, SUBMIT_AUTO_EVALUATION
     #         task_action: {
     #           name: "TaskNameExpression", # required
     #           description: "TaskDescriptionExpression",
@@ -3418,6 +3423,24 @@ module Aws::Connect
     #             },
     #           ],
     #         },
+    #         assign_sla_action: {
+    #           sla_assignment_type: "CASES", # required, accepts CASES
+    #           case_sla_configuration: {
+    #             name: "SlaName", # required
+    #             type: "CaseField", # required, accepts CaseField
+    #             field_id: "FieldValueId",
+    #             target_field_values: [
+    #               {
+    #                 boolean_value: false,
+    #                 double_value: 1.0,
+    #                 empty_value: {
+    #                 },
+    #                 string_value: "FieldStringValue",
+    #               },
+    #             ],
+    #             target_sla_minutes: 1, # required
+    #           },
+    #         },
     #         end_associated_tasks_action: {
     #         },
     #         submit_auto_evaluation_action: {
@@ -6427,11 +6450,11 @@ module Aws::Connect
     #   resp.rule.name #=> String
     #   resp.rule.rule_id #=> String
     #   resp.rule.rule_arn #=> String
-    #   resp.rule.trigger_event_source.event_source_name #=> String, one of "OnPostCallAnalysisAvailable", "OnRealTimeCallAnalysisAvailable", "OnRealTimeChatAnalysisAvailable", "OnPostChatAnalysisAvailable", "OnZendeskTicketCreate", "OnZendeskTicketStatusUpdate", "OnSalesforceCaseCreate", "OnContactEvaluationSubmit", "OnMetricDataUpdate", "OnCaseCreate", "OnCaseUpdate"
+    #   resp.rule.trigger_event_source.event_source_name #=> String, one of "OnPostCallAnalysisAvailable", "OnRealTimeCallAnalysisAvailable", "OnRealTimeChatAnalysisAvailable", "OnPostChatAnalysisAvailable", "OnZendeskTicketCreate", "OnZendeskTicketStatusUpdate", "OnSalesforceCaseCreate", "OnContactEvaluationSubmit", "OnMetricDataUpdate", "OnCaseCreate", "OnCaseUpdate", "OnSlaBreach"
     #   resp.rule.trigger_event_source.integration_association_id #=> String
     #   resp.rule.function #=> String
     #   resp.rule.actions #=> Array
-    #   resp.rule.actions[0].action_type #=> String, one of "CREATE_TASK", "ASSIGN_CONTACT_CATEGORY", "GENERATE_EVENTBRIDGE_EVENT", "SEND_NOTIFICATION", "CREATE_CASE", "UPDATE_CASE", "END_ASSOCIATED_TASKS", "SUBMIT_AUTO_EVALUATION"
+    #   resp.rule.actions[0].action_type #=> String, one of "CREATE_TASK", "ASSIGN_CONTACT_CATEGORY", "GENERATE_EVENTBRIDGE_EVENT", "SEND_NOTIFICATION", "CREATE_CASE", "UPDATE_CASE", "ASSIGN_SLA", "END_ASSOCIATED_TASKS", "SUBMIT_AUTO_EVALUATION"
     #   resp.rule.actions[0].task_action.name #=> String
     #   resp.rule.actions[0].task_action.description #=> String
     #   resp.rule.actions[0].task_action.contact_flow_id #=> String
@@ -6461,6 +6484,15 @@ module Aws::Connect
     #   resp.rule.actions[0].update_case_action.fields[0].value.boolean_value #=> Boolean
     #   resp.rule.actions[0].update_case_action.fields[0].value.double_value #=> Float
     #   resp.rule.actions[0].update_case_action.fields[0].value.string_value #=> String
+    #   resp.rule.actions[0].assign_sla_action.sla_assignment_type #=> String, one of "CASES"
+    #   resp.rule.actions[0].assign_sla_action.case_sla_configuration.name #=> String
+    #   resp.rule.actions[0].assign_sla_action.case_sla_configuration.type #=> String, one of "CaseField"
+    #   resp.rule.actions[0].assign_sla_action.case_sla_configuration.field_id #=> String
+    #   resp.rule.actions[0].assign_sla_action.case_sla_configuration.target_field_values #=> Array
+    #   resp.rule.actions[0].assign_sla_action.case_sla_configuration.target_field_values[0].boolean_value #=> Boolean
+    #   resp.rule.actions[0].assign_sla_action.case_sla_configuration.target_field_values[0].double_value #=> Float
+    #   resp.rule.actions[0].assign_sla_action.case_sla_configuration.target_field_values[0].string_value #=> String
+    #   resp.rule.actions[0].assign_sla_action.case_sla_configuration.target_sla_minutes #=> Integer
     #   resp.rule.actions[0].submit_auto_evaluation_action.evaluation_form_id #=> String
     #   resp.rule.publish_status #=> String, one of "DRAFT", "PUBLISHED"
     #   resp.rule.created_time #=> Time
@@ -12532,7 +12564,7 @@ module Aws::Connect
     #   resp = client.list_rules({
     #     instance_id: "InstanceId", # required
     #     publish_status: "DRAFT", # accepts DRAFT, PUBLISHED
-    #     event_source_name: "OnPostCallAnalysisAvailable", # accepts OnPostCallAnalysisAvailable, OnRealTimeCallAnalysisAvailable, OnRealTimeChatAnalysisAvailable, OnPostChatAnalysisAvailable, OnZendeskTicketCreate, OnZendeskTicketStatusUpdate, OnSalesforceCaseCreate, OnContactEvaluationSubmit, OnMetricDataUpdate, OnCaseCreate, OnCaseUpdate
+    #     event_source_name: "OnPostCallAnalysisAvailable", # accepts OnPostCallAnalysisAvailable, OnRealTimeCallAnalysisAvailable, OnRealTimeChatAnalysisAvailable, OnPostChatAnalysisAvailable, OnZendeskTicketCreate, OnZendeskTicketStatusUpdate, OnSalesforceCaseCreate, OnContactEvaluationSubmit, OnMetricDataUpdate, OnCaseCreate, OnCaseUpdate, OnSlaBreach
     #     max_results: 1,
     #     next_token: "NextToken",
     #   })
@@ -12543,10 +12575,10 @@ module Aws::Connect
     #   resp.rule_summary_list[0].name #=> String
     #   resp.rule_summary_list[0].rule_id #=> String
     #   resp.rule_summary_list[0].rule_arn #=> String
-    #   resp.rule_summary_list[0].event_source_name #=> String, one of "OnPostCallAnalysisAvailable", "OnRealTimeCallAnalysisAvailable", "OnRealTimeChatAnalysisAvailable", "OnPostChatAnalysisAvailable", "OnZendeskTicketCreate", "OnZendeskTicketStatusUpdate", "OnSalesforceCaseCreate", "OnContactEvaluationSubmit", "OnMetricDataUpdate", "OnCaseCreate", "OnCaseUpdate"
+    #   resp.rule_summary_list[0].event_source_name #=> String, one of "OnPostCallAnalysisAvailable", "OnRealTimeCallAnalysisAvailable", "OnRealTimeChatAnalysisAvailable", "OnPostChatAnalysisAvailable", "OnZendeskTicketCreate", "OnZendeskTicketStatusUpdate", "OnSalesforceCaseCreate", "OnContactEvaluationSubmit", "OnMetricDataUpdate", "OnCaseCreate", "OnCaseUpdate", "OnSlaBreach"
     #   resp.rule_summary_list[0].publish_status #=> String, one of "DRAFT", "PUBLISHED"
     #   resp.rule_summary_list[0].action_summaries #=> Array
-    #   resp.rule_summary_list[0].action_summaries[0].action_type #=> String, one of "CREATE_TASK", "ASSIGN_CONTACT_CATEGORY", "GENERATE_EVENTBRIDGE_EVENT", "SEND_NOTIFICATION", "CREATE_CASE", "UPDATE_CASE", "END_ASSOCIATED_TASKS", "SUBMIT_AUTO_EVALUATION"
+    #   resp.rule_summary_list[0].action_summaries[0].action_type #=> String, one of "CREATE_TASK", "ASSIGN_CONTACT_CATEGORY", "GENERATE_EVENTBRIDGE_EVENT", "SEND_NOTIFICATION", "CREATE_CASE", "UPDATE_CASE", "ASSIGN_SLA", "END_ASSOCIATED_TASKS", "SUBMIT_AUTO_EVALUATION"
     #   resp.rule_summary_list[0].created_time #=> Time
     #   resp.rule_summary_list[0].last_updated_time #=> Time
     #   resp.next_token #=> String
@@ -15786,6 +15818,10 @@ module Aws::Connect
     # @option params [required, String] :traffic_type
     #   Denotes the class of traffic.
     #
+    #   <note markdown="1"> Only the CAMPAIGN traffic type is supported.
+    #
+    #    </note>
+    #
     # @option params [Types::SourceCampaign] :source_campaign
     #   A Campaign object need for Campaign traffic type.
     #
@@ -16885,8 +16921,14 @@ module Aws::Connect
     #   Control Panel (CCP).
     #
     # @option params [String] :description
-    #   A description of the voice contact that is shown to an agent in the
-    #   Contact Control Panel (CCP).
+    #   A description of the voice contact that appears in the agent's
+    #   snapshot in the CCP logs. For more information about CCP logs, see
+    #   [Download and review CCP logs][1] in the *Amazon Connect Administrator
+    #   Guide*.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/download-ccp-logs.html
     #
     # @option params [Hash<String,Types::Reference>] :references
     #   A formatted URL that is shown to an agent in the Contact Control Panel
@@ -17637,16 +17679,21 @@ module Aws::Connect
     end
 
     # When a contact is being recorded, this API suspends recording whatever
-    # is selected in the flow configuration: call, screen, or both. If only
-    # call recording or only screen recording is enabled, then it would be
-    # suspended. For example, you might suspend the screen recording while
-    # collecting sensitive information, such as a credit card number. Then
-    # use ResumeContactRecording to restart recording the screen.
+    # is selected in the flow configuration: call (IVR or agent), screen, or
+    # both. If only call recording or only screen recording is enabled, then
+    # it would be suspended. For example, you might suspend the screen
+    # recording while collecting sensitive information, such as a credit
+    # card number. Then use [ResumeContactRecording][1] to restart recording
+    # the screen.
     #
     # The period of time that the recording is suspended is filled with
     # silence in the final recording.
     #
-    # Voice and screen recordings are supported.
+    # Voice (IVR, agent) and screen recordings are supported.
+    #
+    #
+    #
+    # [1]: https://docs.aws.amazon.com/connect/latest/APIReference/API_ResumeContactRecording.html
     #
     # @option params [required, String] :instance_id
     #   The identifier of the Amazon Connect instance. You can [find the
@@ -17786,7 +17833,7 @@ module Aws::Connect
     #
     # Note the following requirements:
     #
-    # * Transfer is supported for only `TASK` and `EMAIL` contacts.
+    # * Transfer is only supported for `TASK` and `EMAIL` contacts.
     #
     # * Do not use both `QueueId` and `UserId` in the same call.
     #
@@ -20168,7 +20215,7 @@ module Aws::Connect
     #     function: "RuleFunction", # required
     #     actions: [ # required
     #       {
-    #         action_type: "CREATE_TASK", # required, accepts CREATE_TASK, ASSIGN_CONTACT_CATEGORY, GENERATE_EVENTBRIDGE_EVENT, SEND_NOTIFICATION, CREATE_CASE, UPDATE_CASE, END_ASSOCIATED_TASKS, SUBMIT_AUTO_EVALUATION
+    #         action_type: "CREATE_TASK", # required, accepts CREATE_TASK, ASSIGN_CONTACT_CATEGORY, GENERATE_EVENTBRIDGE_EVENT, SEND_NOTIFICATION, CREATE_CASE, UPDATE_CASE, ASSIGN_SLA, END_ASSOCIATED_TASKS, SUBMIT_AUTO_EVALUATION
     #         task_action: {
     #           name: "TaskNameExpression", # required
     #           description: "TaskDescriptionExpression",
@@ -20229,6 +20276,24 @@ module Aws::Connect
     #             },
     #           ],
     #         },
+    #         assign_sla_action: {
+    #           sla_assignment_type: "CASES", # required, accepts CASES
+    #           case_sla_configuration: {
+    #             name: "SlaName", # required
+    #             type: "CaseField", # required, accepts CaseField
+    #             field_id: "FieldValueId",
+    #             target_field_values: [
+    #               {
+    #                 boolean_value: false,
+    #                 double_value: 1.0,
+    #                 empty_value: {
+    #                 },
+    #                 string_value: "FieldStringValue",
+    #               },
+    #             ],
+    #             target_sla_minutes: 1, # required
+    #           },
+    #         },
     #         end_associated_tasks_action: {
     #         },
     #         submit_auto_evaluation_action: {
@@ -21016,7 +21081,7 @@ module Aws::Connect
         tracer: tracer
       )
       context[:gem_name] = 'aws-sdk-connect'
-      context[:gem_version] = '1.199.0'
+      context[:gem_version] = '1.200.0'
       Seahorse::Client::Request.new(handlers, context)
     end
 

data/lib/aws-sdk-connect/client_api.rb

@@ -75,6 +75,7 @@ module Aws::Connect
     ArtifactId = Shapes::StringShape.new(name: 'ArtifactId')
     ArtifactStatus = Shapes::StringShape.new(name: 'ArtifactStatus')
     AssignContactCategoryActionDefinition = Shapes::StructureShape.new(name: 'AssignContactCategoryActionDefinition')
+    AssignSlaActionDefinition = Shapes::StructureShape.new(name: 'AssignSlaActionDefinition')
     AssociateAnalyticsDataSetRequest = Shapes::StructureShape.new(name: 'AssociateAnalyticsDataSetRequest')
     AssociateAnalyticsDataSetResponse = Shapes::StructureShape.new(name: 'AssociateAnalyticsDataSetResponse')
     AssociateApprovedOriginRequest = Shapes::StructureShape.new(name: 'AssociateApprovedOriginRequest')
@@ -151,6 +152,7 @@ module Aws::Connect
     BucketName = Shapes::StringShape.new(name: 'BucketName')
     Campaign = Shapes::StructureShape.new(name: 'Campaign')
     CampaignId = Shapes::StringShape.new(name: 'CampaignId')
+    CaseSlaConfiguration = Shapes::StructureShape.new(name: 'CaseSlaConfiguration')
     Channel = Shapes::StringShape.new(name: 'Channel')
     ChannelList = Shapes::ListShape.new(name: 'ChannelList')
     ChannelToCountMap = Shapes::MapShape.new(name: 'ChannelToCountMap')
@@ -1233,6 +1235,10 @@ module Aws::Connect
     SingleSelectQuestionRuleCategoryAutomation = Shapes::StructureShape.new(name: 'SingleSelectQuestionRuleCategoryAutomation')
     SingleSelectQuestionRuleCategoryAutomationCondition = Shapes::StringShape.new(name: 'SingleSelectQuestionRuleCategoryAutomationCondition')
     SingleSelectQuestionRuleCategoryAutomationLabel = Shapes::StringShape.new(name: 'SingleSelectQuestionRuleCategoryAutomationLabel')
+    SlaAssignmentType = Shapes::StringShape.new(name: 'SlaAssignmentType')
+    SlaFieldValueUnionList = Shapes::ListShape.new(name: 'SlaFieldValueUnionList')
+    SlaName = Shapes::StringShape.new(name: 'SlaName')
+    SlaType = Shapes::StringShape.new(name: 'SlaType')
     SnapshotVersion = Shapes::StringShape.new(name: 'SnapshotVersion')
     Sort = Shapes::StructureShape.new(name: 'Sort')
     SortOrder = Shapes::StringShape.new(name: 'SortOrder')
@@ -1309,6 +1315,7 @@ module Aws::Connect
     TagValueString = Shapes::StringShape.new(name: 'TagValueString')
     TagsList = Shapes::ListShape.new(name: 'TagsList')
     TargetListType = Shapes::StringShape.new(name: 'TargetListType')
+    TargetSlaMinutes = Shapes::IntegerShape.new(name: 'TargetSlaMinutes')
     TaskActionDefinition = Shapes::StructureShape.new(name: 'TaskActionDefinition')
     TaskDescriptionExpression = Shapes::StringShape.new(name: 'TaskDescriptionExpression')
     TaskNameExpression = Shapes::StringShape.new(name: 'TaskNameExpression')
@@ -1670,6 +1677,10 @@ module Aws::Connect
 
     AssignContactCategoryActionDefinition.struct_class = Types::AssignContactCategoryActionDefinition
 
+    AssignSlaActionDefinition.add_member(:sla_assignment_type, Shapes::ShapeRef.new(shape: SlaAssignmentType, required: true, location_name: "SlaAssignmentType"))
+    AssignSlaActionDefinition.add_member(:case_sla_configuration, Shapes::ShapeRef.new(shape: CaseSlaConfiguration, location_name: "CaseSlaConfiguration"))
+    AssignSlaActionDefinition.struct_class = Types::AssignSlaActionDefinition
+
     AssociateAnalyticsDataSetRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location: "uri", location_name: "InstanceId"))
     AssociateAnalyticsDataSetRequest.add_member(:data_set_id, Shapes::ShapeRef.new(shape: DataSetId, required: true, location_name: "DataSetId"))
     AssociateAnalyticsDataSetRequest.add_member(:target_account_id, Shapes::ShapeRef.new(shape: AWSAccountId, location_name: "TargetAccountId"))
@@ -1915,6 +1926,13 @@ module Aws::Connect
     Campaign.add_member(:campaign_id, Shapes::ShapeRef.new(shape: CampaignId, location_name: "CampaignId"))
     Campaign.struct_class = Types::Campaign
 
+    CaseSlaConfiguration.add_member(:name, Shapes::ShapeRef.new(shape: SlaName, required: true, location_name: "Name"))
+    CaseSlaConfiguration.add_member(:type, Shapes::ShapeRef.new(shape: SlaType, required: true, location_name: "Type"))
+    CaseSlaConfiguration.add_member(:field_id, Shapes::ShapeRef.new(shape: FieldValueId, location_name: "FieldId"))
+    CaseSlaConfiguration.add_member(:target_field_values, Shapes::ShapeRef.new(shape: SlaFieldValueUnionList, location_name: "TargetFieldValues"))
+    CaseSlaConfiguration.add_member(:target_sla_minutes, Shapes::ShapeRef.new(shape: TargetSlaMinutes, required: true, location_name: "TargetSlaMinutes"))
+    CaseSlaConfiguration.struct_class = Types::CaseSlaConfiguration
+
     ChannelList.member = Shapes::ShapeRef.new(shape: Channel)
 
     ChannelToCountMap.key = Shapes::ShapeRef.new(shape: Channel)
@@ -5105,6 +5123,7 @@ module Aws::Connect
     RuleAction.add_member(:send_notification_action, Shapes::ShapeRef.new(shape: SendNotificationActionDefinition, location_name: "SendNotificationAction"))
     RuleAction.add_member(:create_case_action, Shapes::ShapeRef.new(shape: CreateCaseActionDefinition, location_name: "CreateCaseAction"))
     RuleAction.add_member(:update_case_action, Shapes::ShapeRef.new(shape: UpdateCaseActionDefinition, location_name: "UpdateCaseAction"))
+    RuleAction.add_member(:assign_sla_action, Shapes::ShapeRef.new(shape: AssignSlaActionDefinition, location_name: "AssignSlaAction"))
     RuleAction.add_member(:end_associated_tasks_action, Shapes::ShapeRef.new(shape: EndAssociatedTasksActionDefinition, location_name: "EndAssociatedTasksAction"))
     RuleAction.add_member(:submit_auto_evaluation_action, Shapes::ShapeRef.new(shape: SubmitAutoEvaluationActionDefinition, location_name: "SubmitAutoEvaluationAction"))
     RuleAction.struct_class = Types::RuleAction
@@ -5508,6 +5527,8 @@ module Aws::Connect
     SingleSelectQuestionRuleCategoryAutomation.add_member(:option_ref_id, Shapes::ShapeRef.new(shape: ReferenceId, required: true, location_name: "OptionRefId"))
     SingleSelectQuestionRuleCategoryAutomation.struct_class = Types::SingleSelectQuestionRuleCategoryAutomation
 
+    SlaFieldValueUnionList.member = Shapes::ShapeRef.new(shape: FieldValueUnion)
+
     Sort.add_member(:field_name, Shapes::ShapeRef.new(shape: SortableFieldName, required: true, location_name: "FieldName"))
     Sort.add_member(:order, Shapes::ShapeRef.new(shape: SortOrder, required: true, location_name: "Order"))
     Sort.struct_class = Types::Sort

data/lib/aws-sdk-connect/types.rb

@@ -634,6 +634,25 @@ module Aws::Connect
     #
     class AssignContactCategoryActionDefinition < Aws::EmptyStructure; end
 
+    # The AssignSla action definition.
+    #
+    # @!attribute [rw] sla_assignment_type
+    #   Type of SLA assignment.
+    #   @return [String]
+    #
+    # @!attribute [rw] case_sla_configuration
+    #   The SLA configuration for Case SLA Assignment.
+    #   @return [Types::CaseSlaConfiguration]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AssignSlaActionDefinition AWS API Documentation
+    #
+    class AssignSlaActionDefinition < Struct.new(
+      :sla_assignment_type,
+      :case_sla_configuration)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @!attribute [rw] instance_id
     #   The identifier of the Amazon Connect instance. You can [find the
     #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
@@ -1204,8 +1223,10 @@ module Aws::Connect
     #   @return [Time]
     #
     # @!attribute [rw] disconnect_timestamp
-    #   The timestamp when the customer endpoint disconnected from Amazon
-    #   Connect.
+    #   The date and time that the customer endpoint disconnected from the
+    #   current contact, in UTC time. In transfer scenarios, the
+    #   DisconnectTimestamp of the previous contact indicates the date and
+    #   time when that contact ended.
     #   @return [Time]
     #
     # @!attribute [rw] initial_contact_id
@@ -1958,6 +1979,42 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # The SLA configuration for Case SlaAssignmentType.
+    #
+    # @!attribute [rw] name
+    #   Name of an SLA.
+    #   @return [String]
+    #
+    # @!attribute [rw] type
+    #   Type of SLA for Case SlaAssignmentType.
+    #   @return [String]
+    #
+    # @!attribute [rw] field_id
+    #   Unique identifier of a Case field.
+    #   @return [String]
+    #
+    # @!attribute [rw] target_field_values
+    #   Represents a list of target field values for the fieldId specified
+    #   in CaseSlaConfiguration. The SLA is considered met if any one of
+    #   these target field values matches the actual field value.
+    #   @return [Array<Types::FieldValueUnion>]
+    #
+    # @!attribute [rw] target_sla_minutes
+    #   Target duration in minutes within which an SLA should be completed.
+    #   @return [Integer]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CaseSlaConfiguration AWS API Documentation
+    #
+    class CaseSlaConfiguration < Struct.new(
+      :name,
+      :type,
+      :field_id,
+      :target_field_values,
+      :target_sla_minutes)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Chat integration event containing payload to perform different chat
     # actions such as:
     #
@@ -3724,8 +3781,7 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] related_contact_id
-    #   The unique identifier for an Amazon Connect contact. This identifier
-    #   is related to the contact starting.
+    #   The identifier of the contact in this instance of Amazon Connect.
     #   @return [String]
     #
     # @!attribute [rw] attributes
@@ -3748,18 +3804,22 @@ module Aws::Connect
     # @!attribute [rw] channel
     #   The channel for the contact
     #
-    #   CreateContact only supports the EMAIL channel. The following
-    #   information that states other channels are supported is incorrect.
-    #   We are working to update this topic.
+    #   CreateContact only supports the EMAIL and VOICE channels. The
+    #   following information that states other channels are supported is
+    #   incorrect. We are working to update this topic.
     #   @return [String]
     #
     # @!attribute [rw] initiation_method
     #   Indicates how the contact was initiated.
     #
     #   CreateContact only supports the following initiation methods:
-    #   OUTBOUND, AGENT\_REPLY, and FLOW. The following information that
-    #   states other initiation methods are supported is incorrect. We are
-    #   working to update this topic.
+    #
+    #    * For EMAIL: OUTBOUND, AGENT\_REPLY, and FLOW.
+    #
+    #   * For VOICE: TRANSFER and the subtype connect:ExternalAudio.
+    #
+    #    The following information that states other initiation methods are
+    #   supported is incorrect. We are working to update this topic.
     #   @return [String]
     #
     # @!attribute [rw] expiry_duration_in_minutes
@@ -19618,6 +19678,10 @@ module Aws::Connect
     #   `OnCaseUpdate`.
     #   @return [Types::UpdateCaseActionDefinition]
     #
+    # @!attribute [rw] assign_sla_action
+    #   Information about the assign SLA action.
+    #   @return [Types::AssignSlaActionDefinition]
+    #
     # @!attribute [rw] end_associated_tasks_action
     #   Information about the end associated tasks action.
     #
@@ -19638,6 +19702,7 @@ module Aws::Connect
       :send_notification_action,
       :create_case_action,
       :update_case_action,
+      :assign_sla_action,
       :end_associated_tasks_action,
       :submit_auto_evaluation_action)
       SENSITIVE = []
@@ -21487,6 +21552,10 @@ module Aws::Connect
     #
     # @!attribute [rw] traffic_type
     #   Denotes the class of traffic.
+    #
+    #   <note markdown="1"> Only the CAMPAIGN traffic type is supported.
+    #
+    #    </note>
     #   @return [String]
     #
     # @!attribute [rw] source_campaign
@@ -22470,8 +22539,14 @@ module Aws::Connect
     #   @return [String]
     #
     # @!attribute [rw] description
-    #   A description of the voice contact that is shown to an agent in the
-    #   Contact Control Panel (CCP).
+    #   A description of the voice contact that appears in the agent's
+    #   snapshot in the CCP logs. For more information about CCP logs, see
+    #   [Download and review CCP logs][1] in the *Amazon Connect
+    #   Administrator Guide*.
+    #
+    #
+    #
+    #   [1]: https://docs.aws.amazon.com/connect/latest/adminguide/download-ccp-logs.html
     #   @return [String]
     #
     # @!attribute [rw] references

data/lib/aws-sdk-connect.rb

@@ -54,7 +54,7 @@ module Aws::Connect
   autoload :EndpointProvider, 'aws-sdk-connect/endpoint_provider'
   autoload :Endpoints, 'aws-sdk-connect/endpoints'
 
-  GEM_VERSION = '1.199.0'
+  GEM_VERSION = '1.200.0'
 
 end
 

data/sig/client.rbs

@@ -847,13 +847,13 @@ module Aws
                          instance_id: ::String,
                          name: ::String,
                          trigger_event_source: {
-                           event_source_name: ("OnPostCallAnalysisAvailable" | "OnRealTimeCallAnalysisAvailable" | "OnRealTimeChatAnalysisAvailable" | "OnPostChatAnalysisAvailable" | "OnZendeskTicketCreate" | "OnZendeskTicketStatusUpdate" | "OnSalesforceCaseCreate" | "OnContactEvaluationSubmit" | "OnMetricDataUpdate" | "OnCaseCreate" | "OnCaseUpdate"),
+                           event_source_name: ("OnPostCallAnalysisAvailable" | "OnRealTimeCallAnalysisAvailable" | "OnRealTimeChatAnalysisAvailable" | "OnPostChatAnalysisAvailable" | "OnZendeskTicketCreate" | "OnZendeskTicketStatusUpdate" | "OnSalesforceCaseCreate" | "OnContactEvaluationSubmit" | "OnMetricDataUpdate" | "OnCaseCreate" | "OnCaseUpdate" | "OnSlaBreach"),
                            integration_association_id: ::String?
                          },
                          function: ::String,
                          actions: Array[
                            {
-                             action_type: ("CREATE_TASK" | "ASSIGN_CONTACT_CATEGORY" | "GENERATE_EVENTBRIDGE_EVENT" | "SEND_NOTIFICATION" | "CREATE_CASE" | "UPDATE_CASE" | "END_ASSOCIATED_TASKS" | "SUBMIT_AUTO_EVALUATION"),
+                             action_type: ("CREATE_TASK" | "ASSIGN_CONTACT_CATEGORY" | "GENERATE_EVENTBRIDGE_EVENT" | "SEND_NOTIFICATION" | "CREATE_CASE" | "UPDATE_CASE" | "ASSIGN_SLA" | "END_ASSOCIATED_TASKS" | "SUBMIT_AUTO_EVALUATION"),
                              task_action: {
                                name: ::String,
                                description: ::String?,
@@ -910,6 +910,24 @@ module Aws
                                  },
                                ]
                              }?,
+                             assign_sla_action: {
+                               sla_assignment_type: ("CASES"),
+                               case_sla_configuration: {
+                                 name: ::String,
+                                 type: ("CaseField"),
+                                 field_id: ::String?,
+                                 target_field_values: Array[
+                                   {
+                                     boolean_value: bool?,
+                                     double_value: ::Float?,
+                                     empty_value: {
+                                     }?,
+                                     string_value: ::String?
+                                   },
+                                 ]?,
+                                 target_sla_minutes: ::Integer
+                               }?
+                             }?,
                              end_associated_tasks_action: {
                              }?,
                              submit_auto_evaluation_action: {
@@ -2580,7 +2598,7 @@ module Aws
       def list_rules: (
                         instance_id: ::String,
                         ?publish_status: ("DRAFT" | "PUBLISHED"),
-                        ?event_source_name: ("OnPostCallAnalysisAvailable" | "OnRealTimeCallAnalysisAvailable" | "OnRealTimeChatAnalysisAvailable" | "OnPostChatAnalysisAvailable" | "OnZendeskTicketCreate" | "OnZendeskTicketStatusUpdate" | "OnSalesforceCaseCreate" | "OnContactEvaluationSubmit" | "OnMetricDataUpdate" | "OnCaseCreate" | "OnCaseUpdate"),
+                        ?event_source_name: ("OnPostCallAnalysisAvailable" | "OnRealTimeCallAnalysisAvailable" | "OnRealTimeChatAnalysisAvailable" | "OnPostChatAnalysisAvailable" | "OnZendeskTicketCreate" | "OnZendeskTicketStatusUpdate" | "OnSalesforceCaseCreate" | "OnContactEvaluationSubmit" | "OnMetricDataUpdate" | "OnCaseCreate" | "OnCaseUpdate" | "OnSlaBreach"),
                         ?max_results: ::Integer,
                         ?next_token: ::String
                       ) -> _ListRulesResponseSuccess
@@ -4930,7 +4948,7 @@ module Aws
                          function: ::String,
                          actions: Array[
                            {
-                             action_type: ("CREATE_TASK" | "ASSIGN_CONTACT_CATEGORY" | "GENERATE_EVENTBRIDGE_EVENT" | "SEND_NOTIFICATION" | "CREATE_CASE" | "UPDATE_CASE" | "END_ASSOCIATED_TASKS" | "SUBMIT_AUTO_EVALUATION"),
+                             action_type: ("CREATE_TASK" | "ASSIGN_CONTACT_CATEGORY" | "GENERATE_EVENTBRIDGE_EVENT" | "SEND_NOTIFICATION" | "CREATE_CASE" | "UPDATE_CASE" | "ASSIGN_SLA" | "END_ASSOCIATED_TASKS" | "SUBMIT_AUTO_EVALUATION"),
                              task_action: {
                                name: ::String,
                                description: ::String?,
@@ -4987,6 +5005,24 @@ module Aws
                                  },
                                ]
                              }?,
+                             assign_sla_action: {
+                               sla_assignment_type: ("CASES"),
+                               case_sla_configuration: {
+                                 name: ::String,
+                                 type: ("CaseField"),
+                                 field_id: ::String?,
+                                 target_field_values: Array[
+                                   {
+                                     boolean_value: bool?,
+                                     double_value: ::Float?,
+                                     empty_value: {
+                                     }?,
+                                     string_value: ::String?
+                                   },
+                                 ]?,
+                                 target_sla_minutes: ::Integer
+                               }?
+                             }?,
                              end_associated_tasks_action: {
                              }?,
                              submit_auto_evaluation_action: {

data/sig/types.rbs

@@ -14,7 +14,7 @@ module Aws::Connect
     end
 
     class ActionSummary
-      attr_accessor action_type: ("CREATE_TASK" | "ASSIGN_CONTACT_CATEGORY" | "GENERATE_EVENTBRIDGE_EVENT" | "SEND_NOTIFICATION" | "CREATE_CASE" | "UPDATE_CASE" | "END_ASSOCIATED_TASKS" | "SUBMIT_AUTO_EVALUATION")
+      attr_accessor action_type: ("CREATE_TASK" | "ASSIGN_CONTACT_CATEGORY" | "GENERATE_EVENTBRIDGE_EVENT" | "SEND_NOTIFICATION" | "CREATE_CASE" | "UPDATE_CASE" | "ASSIGN_SLA" | "END_ASSOCIATED_TASKS" | "SUBMIT_AUTO_EVALUATION")
       SENSITIVE: []
     end
 
@@ -167,6 +167,12 @@ module Aws::Connect
     class AssignContactCategoryActionDefinition < Aws::EmptyStructure
     end
 
+    class AssignSlaActionDefinition
+      attr_accessor sla_assignment_type: ("CASES")
+      attr_accessor case_sla_configuration: Types::CaseSlaConfiguration
+      SENSITIVE: []
+    end
+
     class AssociateAnalyticsDataSetRequest
       attr_accessor instance_id: ::String
       attr_accessor data_set_id: ::String
@@ -478,6 +484,15 @@ module Aws::Connect
       SENSITIVE: []
     end
 
+    class CaseSlaConfiguration
+      attr_accessor name: ::String
+      attr_accessor type: ("CaseField")
+      attr_accessor field_id: ::String
+      attr_accessor target_field_values: ::Array[Types::FieldValueUnion]
+      attr_accessor target_sla_minutes: ::Integer
+      SENSITIVE: []
+    end
+
     class ChatEvent
       attr_accessor type: ("DISCONNECT" | "MESSAGE" | "EVENT")
       attr_accessor content_type: ::String
@@ -3494,7 +3509,7 @@ module Aws::Connect
     class ListRulesRequest
       attr_accessor instance_id: ::String
       attr_accessor publish_status: ("DRAFT" | "PUBLISHED")
-      attr_accessor event_source_name: ("OnPostCallAnalysisAvailable" | "OnRealTimeCallAnalysisAvailable" | "OnRealTimeChatAnalysisAvailable" | "OnPostChatAnalysisAvailable" | "OnZendeskTicketCreate" | "OnZendeskTicketStatusUpdate" | "OnSalesforceCaseCreate" | "OnContactEvaluationSubmit" | "OnMetricDataUpdate" | "OnCaseCreate" | "OnCaseUpdate")
+      attr_accessor event_source_name: ("OnPostCallAnalysisAvailable" | "OnRealTimeCallAnalysisAvailable" | "OnRealTimeChatAnalysisAvailable" | "OnPostChatAnalysisAvailable" | "OnZendeskTicketCreate" | "OnZendeskTicketStatusUpdate" | "OnSalesforceCaseCreate" | "OnContactEvaluationSubmit" | "OnMetricDataUpdate" | "OnCaseCreate" | "OnCaseUpdate" | "OnSlaBreach")
       attr_accessor max_results: ::Integer
       attr_accessor next_token: ::String
       SENSITIVE: []
@@ -4534,13 +4549,14 @@ module Aws::Connect
     end
 
     class RuleAction
-      attr_accessor action_type: ("CREATE_TASK" | "ASSIGN_CONTACT_CATEGORY" | "GENERATE_EVENTBRIDGE_EVENT" | "SEND_NOTIFICATION" | "CREATE_CASE" | "UPDATE_CASE" | "END_ASSOCIATED_TASKS" | "SUBMIT_AUTO_EVALUATION")
+      attr_accessor action_type: ("CREATE_TASK" | "ASSIGN_CONTACT_CATEGORY" | "GENERATE_EVENTBRIDGE_EVENT" | "SEND_NOTIFICATION" | "CREATE_CASE" | "UPDATE_CASE" | "ASSIGN_SLA" | "END_ASSOCIATED_TASKS" | "SUBMIT_AUTO_EVALUATION")
       attr_accessor task_action: Types::TaskActionDefinition
       attr_accessor event_bridge_action: Types::EventBridgeActionDefinition
       attr_accessor assign_contact_category_action: Types::AssignContactCategoryActionDefinition
       attr_accessor send_notification_action: Types::SendNotificationActionDefinition
       attr_accessor create_case_action: Types::CreateCaseActionDefinition
       attr_accessor update_case_action: Types::UpdateCaseActionDefinition
+      attr_accessor assign_sla_action: Types::AssignSlaActionDefinition
       attr_accessor end_associated_tasks_action: Types::EndAssociatedTasksActionDefinition
       attr_accessor submit_auto_evaluation_action: Types::SubmitAutoEvaluationActionDefinition
       SENSITIVE: []
@@ -4550,7 +4566,7 @@ module Aws::Connect
       attr_accessor name: ::String
       attr_accessor rule_id: ::String
       attr_accessor rule_arn: ::String
-      attr_accessor event_source_name: ("OnPostCallAnalysisAvailable" | "OnRealTimeCallAnalysisAvailable" | "OnRealTimeChatAnalysisAvailable" | "OnPostChatAnalysisAvailable" | "OnZendeskTicketCreate" | "OnZendeskTicketStatusUpdate" | "OnSalesforceCaseCreate" | "OnContactEvaluationSubmit" | "OnMetricDataUpdate" | "OnCaseCreate" | "OnCaseUpdate")
+      attr_accessor event_source_name: ("OnPostCallAnalysisAvailable" | "OnRealTimeCallAnalysisAvailable" | "OnRealTimeChatAnalysisAvailable" | "OnPostChatAnalysisAvailable" | "OnZendeskTicketCreate" | "OnZendeskTicketStatusUpdate" | "OnSalesforceCaseCreate" | "OnContactEvaluationSubmit" | "OnMetricDataUpdate" | "OnCaseCreate" | "OnCaseUpdate" | "OnSlaBreach")
       attr_accessor publish_status: ("DRAFT" | "PUBLISHED")
       attr_accessor action_summaries: ::Array[Types::ActionSummary]
       attr_accessor created_time: ::Time
@@ -4559,7 +4575,7 @@ module Aws::Connect
     end
 
     class RuleTriggerEventSource
-      attr_accessor event_source_name: ("OnPostCallAnalysisAvailable" | "OnRealTimeCallAnalysisAvailable" | "OnRealTimeChatAnalysisAvailable" | "OnPostChatAnalysisAvailable" | "OnZendeskTicketCreate" | "OnZendeskTicketStatusUpdate" | "OnSalesforceCaseCreate" | "OnContactEvaluationSubmit" | "OnMetricDataUpdate" | "OnCaseCreate" | "OnCaseUpdate")
+      attr_accessor event_source_name: ("OnPostCallAnalysisAvailable" | "OnRealTimeCallAnalysisAvailable" | "OnRealTimeChatAnalysisAvailable" | "OnPostChatAnalysisAvailable" | "OnZendeskTicketCreate" | "OnZendeskTicketStatusUpdate" | "OnSalesforceCaseCreate" | "OnContactEvaluationSubmit" | "OnMetricDataUpdate" | "OnCaseCreate" | "OnCaseUpdate" | "OnSlaBreach")
       attr_accessor integration_association_id: ::String
       SENSITIVE: []
     end

metadata

@@ -1,14 +1,14 @@
 --- !ruby/object:Gem::Specification
 name: aws-sdk-connect
 version: !ruby/object:Gem::Version
-  version: 1.199.0
+  version: 1.200.0
 platform: ruby
 authors:
 - Amazon Web Services
 autorequire:
 bindir: bin
 cert_chain: []
-date: 2025-03-10 00:00:00.000000000 Z
+date: 2025-04-17 00:00:00.000000000 Z
 dependencies:
 - !ruby/object:Gem::Dependency
   name: aws-sdk-core